Fast Online Help for Fargo North Dakota Computer Networks
For businesses in Fargo North Dakota, Progent provides online support for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have provided online support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to help with complex infrastructure issues, plus the services of CISSP-certified cybersecurity experts to handle high-level security design and troubleshooting jobs.
Progent's remote technical support experts provide excellent value because they have the real-world experience and are equipped with the sophisticated tools necessary to solve the majority of information system problems quickly. Efficient support reduces direct costs because service calls use up minimal billable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your organization saves additionally with indirect expenses by minimizing or avoiding system outages and related costs due to business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced remote consulting know-how is particularly valuable for businesses that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.
Progent's billing policy for remote help is designed to leverage your IT service dollar. Progent charges by the minute for phone assistance, so you are charged exclusively for the support that you actually get. In contrast to typical online support companies, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute granularity and simple policy for pricing save you from scenarios where quick fixes manage to end up as large invoices. Progent's skill at handling technical issues efficiently means you spends less money.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered an array of optimized technologies and field-tested processes which ensure the maximum degree of efficiency for remote help and repair for information systems of all sizes. Progent offers safe VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the staff of Progent's Technical Response Center to access your company's system without breaching network security.
Progent's sophisticated service database application keeps thorough documentation describing all support that Progent's customers have been provided. Progent's team service personnel have access to the details of all help rendered to every Progent client by any engineer. This archive of trouble tickets and fixes is stored as an easily retrievable proprietary database that enables Progent's online technical professionals to communicate their knowledge company-wide to ensure that the quality of Progent's support services grows over time. Progent's extensive list of accreditations and close relationships with major industry leaders including Cisco and Microsoft open up other extensive technical databases and allow fast access to manufacturers' internal engineering staff so Progent's online service specialists can find optimal solutions in the least time.
Online technical services offered by Progent to customers in Fargo North Dakota include:
Authorized MS Windows Experts
Progent's Microsoft-certified remote support experts can provide computer system troubleshooting and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can assist you with a broad range of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 integration,
MS Exchange 2016 planning and deployment, Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams consulting, Skype for Business migration consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of cost-effective PC desktop consulting and support services to help your company to install, integrate, repair, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the management of your PCs along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking professionals, and indicates a consultant's networking skills at the expert level. CCIEs know how to deal with the most difficult challenges encountered in network infrastructure planning, integration, administration, compliance, and troubleshooting. CCIEs work closely with Cisco's in-house product support engineers in analyzing problems with IOS network administration tools and developing workarounds or identifying software patches. CCIEs are an excellent value because their depth of expertise allows them to solve problems quickly. In many instances, less qualified consultants can wrestle for many hours or days with the same tasks that a Cisco CCIE can fix in minutes. Progent's Cisco-qualified CCIE support experts can tie into your network via advanced on-line troubleshooting tools in order to provide fast, safe, and affordable analysis and repair.
The Dakotas Contact Information:
Progent offers consulting services and onsite technical support Throighout the Dakotas.
Progent locations in The Dakotas
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's industry-leading family of infrastructure devices. Cisco infrastructure support available from Progent includes ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers setup and debugging, Catalyst switch consulting and support, Nexus switch consulting and support services, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless IP phones integration, Cisco Meraki wireless access point planning and configuration, Aironet Access Points engineering services, Cisco wireless controllers consulting, Cisco VPN and Network Security engineering assistance, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide online and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Professionals
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of system protection solutions to enhance the safety of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist your company to clean up quickly following a damaging breach. Security solutions offered by Progent include: comprehensive network security assessment using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; quick recuperation from virus and worm attacks; setting up firewalls; designing safe techniques for remote and mobile connectivity; protecting your email system against viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online consulting services to help companies of all sizes connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine local IT assets along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of experience delivering advanced consulting support online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable process for recovering applications and services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, upgrades and fixes and can produce reports to confirm full service recovery, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help you to design, configure, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide online consulting services to address a broad spectrum of computer technologies including network architecture, messaging systems, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and simplified management in environments that include Linux-based systems and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from older applications to MS Windows or Linux-powered solutions. Progent's team-based approach to resolving network problems enables fast escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts support expense.
Major Linux variants for which Progent can provide expert support include:
Progent's ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate managed services designed to allow small and medium-size businesses to utilize the same advanced technology deployed by some of the world's leading enterprises. The ProSight portfolio of network monitoring and management services addresses all critical facets of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis technology to defend endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the entire malware attack progression including blocking, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with advanced backup product companies to create ProSight Data Protection Services (DPS), a selection of offerings that deliver backup-as-a-service. ProSight DPS products automate and track your data backup operations and enable non-disruptive backup and fast recovery of important files/folders, applications, system images, plus virtual machines. ProSight DPS lets your business recover from data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, user mistakes, malicious insiders, or application glitches. Managed backup services in the ProSight Data Protection Services portfolio include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed backup services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to deliver centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, monitor, enhance and troubleshoot their connectivity appliances like switches, firewalls, and access points plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that require important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so that any looming issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security regulations, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your company's preparedness either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup/recovery system that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology projects. Billing charges for longer-term development or consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these special fields of information technology enables customers to execute major projects within budget and on schedule. Progent's special online consulting services include:
How Your Fargo Company Can Contact Progent's Online Service Experts
Help Desk Expertise
Progent's Help Desk Call Center service offerings for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Call Center consulting expertise can aid you in building an efficient new Help Desk Call Center or improving your current one, identifying or modifying Help Desk software products to address the unique demands of your company, or providing temporary phone support personnel to reinforce your existing Help Desk Call Center group to handle demanding events like software migrations, mass upgrades, or rolling out new applications.
Progent's Help Desk staff of veteran network professionals gives your workers in Fargo North Dakota quick communication with a large network service resource with years of experience offering telephone-based support and online repair service for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center recognition as a significant contributor to company performance, and Progent's target is to resolve and not merely record IT issues.
- Business Applications Services: Education, Customization, and Integration
Progent's Applications Consulting Group offers online advanced engineering expertise and training in key business application areas that include ERP, MRP, customizing accounting packages, and CRM. Progent also offers consulting expertise, custom programming, and training for Microsoft business applications such as CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information about Progent's consulting, customization, and training services, refer to Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; cohesive management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers companies in Fargo North Dakota remote IT infrastructure monitoring by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager for your environment so that your IT support is proactive rather than reactive. By uncovering possible trouble spots before they grow into full-scale emergencies, proactive monitoring can minimize disruptive and expensive information system breakdowns. Progent can also use network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or environments based on a variety of platforms.
To get in touch with Progent about urgent online support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Support, phone 1-800-993-9400, or visit Contact Progent.
For companies and startups in Fargo North Dakota, Progent's online computer support engineers can provide effective and cost-effective IT support the moment your business needs it. Long experience providing online repair services has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to repair IT problems quickly while avoiding the expense and lost productivity that comes with on-premises service visits.
Even if your Fargo business relies on a local freelance consultant or employs a full time organization that can deal with common network problems, Progentís Microsoft certified consultants can offer an easy and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the availability or the expertise to deal with unexpected network crises or especially complicated integration projects.
Benefits of Progent's Network Help for Businesses in Fargo North Dakota
Progent's online technical help services enable your Fargo organization to have the benefits of timely, expert network support without the cost of managing an in-house IT staff. Your information system will acquire added strategic worth by being more available, productive, and protected. Advantages to your company include:
- Convenient virtual expansion of your on-site IT resources
For most companies in Fargo North Dakota, local computer service providers, whether represented by outside consultants or a full-time maintenance staff, can take care of the majority of technical issues. However, serious problems sometimes spring up when local resources are too busy or absent, and some problems may involve technology that is beyond the scope of your usual service technicians. In these instances, Progent's on-call service specialists give you an easy, fast, and economical solution to supplement your local help and to transfer valuable information to improve your ability to deal with future issues locally.
- Reduced Reliance on Freelance Consultants
For network maintenance, smaller organizations commonly depend on individual freelance service providers. Although freelance service people have smaller overhead than larger consulting companies and can often charge marginally less, they are often stretched too thin, making it difficult to respond quickly to crisis situations. If a freelance service provider is busy with another customer, ill, on vacation, or in class, the lack of backup help may require your company to wait for assistance during an IT crisis. As your company expands, network unavailability and problems with critical software are more costly. The money you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides a dependable source of reserve support experts to make sure your network is always available.
- Build a Solid Foundation for Seamless Expansion
Companies often start with an IT system created on a modest budget. Lacking a proper infrastructure, band-aid fixes often get thrown on top of an unstable foundation. When a company grows, reliability and scalability problems can hinder the success of the business. These poorly designed systems need careful analysis, intelligent strategic planning, and broad-based IT expertise to evolve to a network architecture that can provide the solid foundation to meet current business requirements and simplify downstream expansion.
- Work with Problem Solvers Rather Than Technology Vendors
Smaller organizations require advice and technical training to negotiate an increasingly complex array of product options available for promoting business success and improving efficiency. These companies do not need a network consultant who is motivated to earn a commission on a specific vendor's technology. Network consulting and product selling can result in a situation where the proposed
solution is built around a profitable technology instead of the true requirements of a client. Progent eliminates these conflicts of interest by offering just services rather than products. This enables Progent to match IT expertise with the best needs of clients.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of IT expertise, refined support software, and familiarity with enterprise networking allow businesses to escape the pitfalls associated with excessive dependence on smaller service firms, individual freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does My Business Begin Receiving Remote Computer Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional background, in the trenches of IT service, executing a broad variety of IT projects for an extensive array of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent teaches its support staff. This means that you get not only expert technical skills, but also a consultant with proven methods for using technical knowledge to solve real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for online support and in-person help per minute. Consequently, you are invoiced just for received support. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in areas where Progent provides on-site support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no initialization fee and requires no retainer for services delivered during normal business hours. Many support firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick fixes so you will not be tempted to permit less critical problems to fester.
- Full Records of Delivered Services
Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some freelance consultants or local service organizations who offer scant documentation or specifics of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation sent by every consultant to each client. The discipline of detailing and archiving support records results in more effective service and eliminates a slew of common problems such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the few IT service firms to offer round-the-clock remote tracking services based on MS Operations Manager. MS System Center Operations Manager allows your computer support to be proactive instead of reactive. By revealing potential problems before they result in downtime, system monitoring can keep your information network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.