Fast Online Troubleshooting for Fargo North Dakota Computer Systems
Urgent Online Help for Fargo NetworksFor companies in Fargo North Dakota, Progent offers online support for information systems based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have provided online troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, plus the assistance of CISSP-qualified security consultants to handle high-level security design and troubleshooting jobs.

Progent's remote support experts provide excellent leverage due to the fact that they have the practical experience and are equipped with the advanced tools needed to solve most network issues rapidly. This lowers immediate costs because service calls accumulate fewer chargeable minutes. Remote support also avoids the cost of sending an engineer to your office. Your company saves even more in incidental costs by minimizing or eliminating network downtime and related costs due to business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's advanced online consulting know-how is especially helpful for organizations that rely on public clouds for critical network infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an alternative.

Progent's billing policy for online support is structured to stretch your IT service investment. Progent charges by the minute for phone consulting, so you are charged exclusively for the support that you receive. Unlike many remote support firms, Progent asks for no service activation fee or minimum job duration. Progent's one-minute billing unit and simple policy for pricing prevent scenarios where fast fixes somehow end up as large invoices. Progent's penchant for solving problems quickly means your business saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an array of customized technologies and proven methodologies which ensure the highest degree of efficiency for online help and repair for IT systems of all sizes. Progent provides secure VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's remote service group to access your company's computer system without compromising corporate security.

Progent's advanced technical support database system includes detailed histories of the support that Progent's customers have received. Progent's team service personnel have access to the history of support rendered to each client by every Progent consultant. This history of problems and fixes is structured as a readily accessible internal database that allows Progent's remote technical experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's high-level certifications and close associations with major vendors such as Cisco and Microsoft make available additional vast technical knowledge bases and permit priority access to manufacturers' in-house product engineers so Progent's online consulting experts are able to determine optimal solutions in the least time.

Remote technical support services offered by Progent to companies in Fargo North Dakota include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services designed to allow small and medium-size businesses to utilize the same cutting-edge technology used by some of the industry's leading corporations. Progent's ProSight line of network management outsourcing services addresses all critical facets of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including filtering, identification, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical data, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding appliances that require important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management personnel and your Progent engineering consultant so that any potential problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you’re making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with information security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance expert. The interview is designed to help assess your company's preparedness either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup system that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology programs. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology allows customers to complete major projects within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center service offerings for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all facets of online desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve challenging problems.

    Progent's Help Desk Call Center consulting support can guide you in establishing an efficient new Help Desk Call Center or improving your established organization, evaluating or customizing Call Center software to meet the special requirements of your company, or providing occasional phone support staff to reinforce your internal Help Desk resources during demanding scenarios like software transitions, mass updates, or installing new business software.

    Progent's Help Desk Call Center team of seasoned information technology consultants gives your customers in Fargo North Dakota quick access to a large support group with substantial experience offering telephone-based consulting and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk Call Center the reputation as a significant driver of business efficiency, and Progent's goal is to resolve and not just record network problems.

  • Applications Services: Training, Custom Development, and Integration
    Progent's Applications Experts Group offers online professional engineering support and training in specific application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and education for Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's consulting, custom programming, and education offerings, go to Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers companies in Fargo North Dakota online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to fit your environment so that your network maintenance is proactive and automated. By anticipating possible issues before they cause full-scale emergencies, remote monitoring can avoid inconvenient and costly network failures. Progent can also assist with network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks based on a mix of operating systems.
How Your Fargo Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent online assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Fargo North Dakota, Progent's online computer support engineers can deliver expert and cost-effective system help whenever your company needs it. More than a decade of providing remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine online connectivity tools to repair computer problems rapidly while avoiding the cost and lost productivity associated with in-person service visits.

Even if your Fargo company works with a regular independent support technician or maintains an in-house IT staff that can deal with typical network problems, Progent’s Microsoft and Cisco certified engineers can still offer a convenient and seamless remote extension of your on-site resources for situations when your regular service personnel either lack the bandwidth or the expertise to fix unexpected network crises or particularly challenging integration projects.

Features of Progent's Online Computer Support for Fargo North Dakota
Progent's phone help, remote troubleshooting, network security expertise, and network administration services offer companies in Fargo North Dakota unparalleled leverage for your IT budget. Whether you require one-time phone support and remote troubleshooting or full-time Help Desk support and network administration, Progent's experts can provide your organization world class IT support while allowing you to avoid the expense and hassle of maintaining a large internal IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT knowledge, fine tuned remote support software, and familiarity with corporate IT enable businesses to escape the pitfalls of excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

How Does Our Company Begin Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.



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    Progent offers a variety of IT service bundles for small companies. These IT outsourcing and network monitoring services are based on the anticipatory problem solving abilities of Microsoft Operations Manager 2007, a next-generation network and IT support software platform that monitors the availability, throughput, and security of your information system and isolates potential problems before they can bring down your system. With Progent's economically priced IT support packages, small businesses can choose a simple co-sourcing service program based on Operations Manager with server monitoring, reporting, Help Desk and remote service or a complete 24x7 outsourcing package.

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    Progent’s Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or medium sized company deploy and support Cisco’s security and VPN products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both remote connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are easy to manage and provide the flexibility to expand with your growing business needs. Progent’s Cisco-Premier network experts support Cisco’s comprehensive line of hardware and software targeted at eliminating information theft, virus and worm assaults, Denial of Service attacks, and other threats to your information system. Progent can show you how to integrate Cisco products to get safe access, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a central user access control foundation for user authentication, authorization, and accounting from an easy-to-use Web interface.

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    Small to middle size businesses can now enjoy all the advantages of System Center Operations Manager 2007 and also have fast access to Progent’s Microsoft certified IT support experts. With Progent's economically priced network service programs, mid-size organizations can select a simple co-sourcing package based on Microsoft Operations Manager 2007 with network monitoring, reporting, Help Desk and remote service or a complete 24x7 outsourcing package. Progent offers expertise in Microsoft System Center Operations Manager to provide small business networks enterprise-class reliability, security and productivity.

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    Progent can help you prepare and implement a smooth migration to Microsoft Dynamics GP/Great Plains so that you preserve your data, improve your protection, modernize your management reporting, take full advantage of Microsoft Office integration, and reduce productivity interruption by creating and executing a smart migration plan. Progent can also help educate new Microsoft Dynamics GP/Great Plains users so you don't lose productivity. Progent can improve your company reports and business analytics by providing Crystal Reports help, FRx assistance, and Microsoft Excel expertise. Progent's background with Microsoft .NET development, Microsoft SQL Server solutions, and programming with VBasic, XML and other platforms make it possible to produce specialized line-of-business applications and eCommerce solutions that work transparently with Dynamics GP/Great Plains.

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    Network monitoring typically entails observing a system's resource usage in order to identify data traffic bottlenecks or fix hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free monitoring utilities that work under Linux and can be deployed to monitor mixed-platform environments where UNIX and Windows coexist. Progent's system support consultants can help you use both these tools to tune and repair your network. Progent's Linux support professionals provide small businesses and programmers assistance with administering and servicing UNIX/Linux and Solaris networks that work with Windows-based technology.

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    Progent’s Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or medium sized business deploy and maintain Cisco’s security and VPN products including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network solutions include both remote connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are easy to administer and offer the flexibility to expand with your growing business requirements. Progent’s Cisco-Premier network experts support Cisco’s complete family of hardware and software aimed at eliminating information theft, virus and worm outbreaks, DDoS attacks, and other threats to your information system. Progent can show you how to integrate Cisco technology to get secure connectivity, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to create a central client access control foundation for user certification, authorization, and accounting from an easy-to-use Web interface.

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    Office 365 is Microsoft's extensive suite of client productivity applications and cloud services available on a monthly or annual subscription basis. Office 365 programs and cloud-based services are offered in a variety of subscription plans intended for markets ranging from individuals and home offices to enterprises. Progent can provide fast and easy online access to specialists with in-depth knowledge of Microsoft, Mac, iOS, and Google Android platforms. Progent can help you to evaluate the many subscription plans offered with Office 365 and configure your information network with Office 365 so you realize top business value. Progent supports cross-platform networks that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also help you to build and manage hybrid solutions that seamlessly integrate on-premises and cloud-based resources.

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    Progent’s Microsoft-certified experts provide small and mid-size businesses enterprise-class consulting services for Systems Management Server and Configuration Manager, Microsoft's solutions for change and deployment management. Configuration Manager 2007 is Microsoft's new name for the change management platform previously called SMS Server. Configuration Manager 2007 offers a range of new features to SMS Server such as comprehensive automation, built-in Windows Vista Microsoft Windows Server 2008 awareness, NAP security support, and device driver management. Progent’s Microsoft certified engineers can show you how to use Systems Management Server or System Center Configuration Manager effectively for streamlined operating system and application deployment, security patch administration, application tracking, and licensing compliance. Progent's engineers can also assist you to migrate efficiently from Systems Management Server to Configuration Manager.

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