Fast Remote Support for Fargo North Dakota Computer Networks
For organizations in Fargo North Dakota, Progent provides remote help for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have delivered remote support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle challenging networking problems, plus the assistance of CISA and CISSP-certified cybersecurity experts to help with high-level security architecture and troubleshooting issues.
Progent's remote support experts provide excellent value because they possess the real-world background and are equipped with the advanced technology necessary to solve the majority of information system problems quickly. Efficient support lowers immediate expenses because service calls accumulate minimal chargeable minutes. Remote support also avoids the expense of dispatching a consultant to your office. Your organization saves additionally with incidental costs by minimizing or eliminating network outages and associated losses due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's advanced remote consulting experience is especially important for businesses that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an alternative.
Progent's pricing model for online help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced only for the services that you actually get. In contrast to typical remote service organizations, Progent imposes no initialization fee or minimum fees. Progent's per-minute granularity and simple policy for billing do away with situations where quick fixes manage to turn into major invoices. Progent's skill at disposing of technical issues efficiently means your business saves money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of optimized tools and field-tested processes which allow the highest level of efficiency for remote consulting and troubleshooting for IT systems of any size. Progent offers secure VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the experts of Progent's Technical Response Center to interface to your company's computer system remotely without compromising network security.
Progent's proven service reporting application keeps thorough records describing the service that Progent's customers have received. Progent's authorized engineers have access to the history of services rendered to every Progent client by any engineer. This history of issues and solutions is structured as a readily exploitable internal database that allows Progent's online support engineers to communicate their experiences company-wide to make sure that the quality of Progent's support services improves over time. Progent's extensive list of certifications and working associations with key vendors such as Cisco and Microsoft open up additional extensive support databases and allow fast access to vendors' internal product engineers so Progent's remote service specialists can come up with the most efficient resolutions promptly.
Online services offered by Progent to companies in Fargo North Dakota include:
Certified MS Windows Expertise
Progent's Microsoft-expert remote support experts offer computer system troubleshooting and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help you with a wide range of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 integration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration consulting services, Microsoft Teams expertise, Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Office Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of cost-effective desktop support services to help your business to install, configure, troubleshoot, and administer workstations and notebooks based on Windows. Progent's desktop support services cover areas such as offering Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network engineers, and indicates a person's networking knowledge at the master level. Cisco-qualified CCIEs can resolve even the most challenging issues surrounding network infrastructure planning, integration, administration, security, and problem solving. CCIEs can cooperate with the highest priority with Cisco's internal engineers in analyzing problems with IOS Software network administration tools and developing alternate approaches or identifying program updates. Cisco CCIEs are an excellent value since their deep expertise allows them to find solutions for problems quickly. In typical instances, less qualified engineers can struggle for hours or even days with the same problems that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE support experts can communicate with your environment by means of the latest on-line troubleshooting tools to perform quick, safe, and economical diagnosis and remediation.
The Dakotas Contact Information:
Progent offers consulting services and onsite technical support Throighout the Dakotas.
Progent locations in The Dakotas
Progent's CCIEs can provide assistance with the entire range of Cisco's market leading selection of connectivity devices. Cisco networking support offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers planning and management, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting, Meraki switches integration, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki wireless AP layout and configuration, Cisco Aironet Access Points deployment services, Cisco wireless controllers consulting, Cisco VPN and Network Security engineering assistance, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers online and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Premier Network Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection services to strengthen the defenses of your Windows, macOS and OS X, Linux environment against attacks or help your business to clean up quickly after a serious breach. Security services offered by Progent include: comprehensive information security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; rapid recuperation from malicious assaults; configuring firewalls; establishing safe architectures for off-site and mobile communication; defending your email system from viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
Progent can provide expert remote consulting support to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that seamlessly combine on-premises IT assets along with public cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud integration services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has more than two decades of background providing advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a repeatable workflow for recovering applications and services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, upgrades and patches and can generate reports to confirm complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help you to plan, configure, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud environments that deliver high availability, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide online consulting services to cover a broad range of computer technologies such as system infrastructure, email systems, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and easy management in environments that combine Linux and Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also help with migration from older systems to MS Windows or Linux environments. Progent's team-oriented approach to solving technical problems enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This expedites repair of critical problems, reduces lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can offer emergency online assistance troubleshooting anomalies affecting UNIX/Linux systems powered by popular variants of UNIX such as:
Apple Mac OS X
IBM AIX OS
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services intended to allow small and mid-size businesses to utilize the same advanced IT solutions used by many of the industry's top corporations. Progent's ProSight portfolio of network monitoring and management services addresses all critical facets of information technology including email content filtering, security and compliance, automated backup/recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to guard endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including filtering, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup activities and allows fast recovery of vital data, applications and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can help you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to provide web-based control and world-class protection for all your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps most threats from reaching your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, track, optimize and troubleshoot their networking hardware like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating tedious network management activities, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating devices that need important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so any potential issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance expert. The interview is designed to assess your company's preparedness to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent can provide the services of world-class remote consulting experts for special information technology projects. Billing rates for ongoing development or consulting projects are set according to the qualifications of the engineers involved. Progent's experience with these important areas of information technology enables customers to execute major projects within budget and on schedule. Progent's special online consulting solutions include:
How Your Fargo Business Can Contact Progent's Online Technical Support Experts
Call Center Expertise
Progent's Help Desk service offerings for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all facets of remote desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Help Desk Call Center consulting services can aid you in establishing an efficient new Call Center or enhancing your established one, selecting or customizing Help Desk software to handle the particular needs of your corporation, or adding occasional online staff to work with your internal Call Center resources to deal with demanding situations like software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center team of experienced network consultants provides your computer users in Fargo North Dakota fast contact with a dependable support group with years of background providing telephone-based support and remote repair service for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk Call Center the reputation as a crucial contributor to business efficiency, and Progent's goal is to solve and not simply annotate network problems.
- Business Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Team can supply remote and in-depth consulting support and education in special application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for familiar Microsoft business applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. For more information concerning Progent's expertise, custom programming, and training services, refer to Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent offers companies in Fargo North Dakota remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to suit your environment so your IT support is proactive and automated. By detecting possible trouble spots before they expand into full-scale emergencies, remote monitoring can ward off disruptive and expensive information system crises. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or environments based on a variety of operating systems.
To get in touch with Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Fargo North Dakota, Progent's phone-based network support specialists are ready to provide effective and cost-effective system help the instant your company requires it. More than 15 years of offering online tech support has earned Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine online connectivity technology to solve IT problems quickly while eliminating the cost and lost time that comes with in-person service visits.
Even if your Fargo organization relies on a local independent support technician or employs a full time IT staff that know how to handle common computer problems, Progentís Microsoft certified engineers can offer an easy and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the time or the experience to deal with sudden system crises or particularly tough integration problems.
Features of Progent's Online Network Services for Fargo North Dakota
Progent's online help, Internet-based troubleshooting, network security expertise, and network administration services give offices in Fargo North Dakota unparalleled leverage for your support budget. Whether you require occasional telephone help and Internet-based network repair or full-time Help Desk call center services and network management, Progent's professionals can deliver your company enterprise-level network support while allowing you to eliminate the cost and hassle of maintaining a full-service internal IT organization. Key features of Progent's online help services include:
- Immediate Phone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to offices in Fargo North Dakota and is also ideal for networks in more remote areas that have a limited supply of consultants with in-depth expertise supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has the use of a wide selection of Microsoft support utilities, service databases, and on-going education.
- Per Minute Billing to Reduce Expenses
Progent offers online help on a by-the-minute billing plan, so you are billed only for the support you receive. Progent asks for no minimum charge for phone service and asks for no periodic retainer for support services delivered during regular working hours. This keeps you from paying big invoices for simple fixes.
- Availability of Cisco Network Architecture Specialists
Progent's registered experts for Cisco offers access to on-staff professionals with skill in planning, deploying, and managing networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, reliable, and secure infrastructure for local and remote networking.
- Application Experts Team
Progent's basic consulting offerings consist of system integration, MS Exchange consulting, network security design, and Co-managed Help Desk services. Progent's Experts Team offers world-class consulting expertise in critical application areas. Help offered by the Application Experts staff covers:
Dynamics GP/Great Plains Support and Customization
MS Project and Project Online Expertise
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Support
BI Reporting Consulting and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Database Administration and Application Programming
MySQL Management Support and Application Programming
Apple Macintosh Consulting
Amazon Marketplace Web Service Application Development
By offering a full service centralized source for network generalists and application experts, Progent is able to deliver timely, inexpensive, and comprehensive information technology solutions that fit the special requirements of your business.
- Advanced Online Access Software
Secure online access allows Progent's support professionals to observe precisely what your users see. This makes it easier to produce fast fixes to problems that could otherwise require a costly personal visit. Sophisticated remote access tools and expert engineers combine to enable Progent to resolve most IT issues quickly and affordably. Progent is an industry leader in online support and automated system monitoring.
- Support for Popular VPN Products
Progent can provide secure VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to access your system remotely without compromising system security.
- 24x7 Service for Maximum System Uptime
For organizations with vital applications, Progent can provide optional 24x7 online technical services. Combined with remote 24x7 server monitoring based on MS Operations Manager, this offering can help ensure maximum network availability.
- Help Desk Services
Progent's Help Desk support programs are designed specifically for budget-conscious organizations whose workers need immediate access to a Help Desk Call Center with expert telephone support and full escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of technical experience, fine tuned remote support software, and understanding of corporate IT enable offices to avoid the limitations of excessive reliance on smaller service firms, independent freelance service providers, or limited internal IT help.
Progent adds value by providing:
How Does Our Company Start Receiving Online Computer Help from Progent?
- In-depth Knowledge of Microsoft's Entire Line of Server Platforms
Progent offers in-depth expertise for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support services, Windows Server 2008 migration, Windows 2003 maintenance, Microsoft Exchange 2019 Server planning and configuration, MS Exchange 2016 migration, Exchange 2013 configuration, Microsoft Exchange Server 2010 support, Exchange Server 2007 and Exchange Server 2003 migration, plus Microsoft SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for online service and on-premises visits by the minute. As a result, you are charged just for received services. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no startup fee and asks no retainer for services delivered during regular working hours. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick solutions so you will not be forced to allow less critical problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all delivered services. Unlike many independent consultants or small service organizations who provide scant documentation or specifics of tasks done, each service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation sent by each consultant to every client. The discipline of detailing and archiving support activity allows more effective service and avoids a slew of common misfortunes such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the only IT service companies to provide 24x7 system tracking services based on MS Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By revealing possible problems before they cause lost productivity, network monitoring can keep your IT network from painful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.