Fast Online Troubleshooting for Fargo North Dakota Computer Systems
For companies in Fargo North Dakota, Progent offers online support for information systems based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have provided online troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, plus the assistance of CISSP-qualified security consultants to handle high-level security design and troubleshooting jobs.
Progent's remote support experts provide excellent leverage due to the fact that they have the practical experience and are equipped with the advanced tools needed to solve most network issues rapidly. This lowers immediate costs because service calls accumulate fewer chargeable minutes. Remote support also avoids the cost of sending an engineer to your office. Your company saves even more in incidental costs by minimizing or eliminating network downtime and related costs due to business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's advanced online consulting know-how is especially helpful for organizations that rely on public clouds for critical network infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be an alternative.
Progent's billing policy for online support is structured to stretch your IT service investment. Progent charges by the minute for phone consulting, so you are charged exclusively for the support that you receive. Unlike many remote support firms, Progent asks for no service activation fee or minimum job duration. Progent's one-minute billing unit and simple policy for pricing prevent scenarios where fast fixes somehow end up as large invoices. Progent's penchant for solving problems quickly means your business saves money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an array of customized technologies and proven methodologies which ensure the highest degree of efficiency for online help and repair for IT systems of all sizes. Progent provides secure VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's remote service group to access your company's computer system without compromising corporate security.
Progent's advanced technical support database system includes detailed histories of the support that Progent's customers have received. Progent's team service personnel have access to the history of support rendered to each client by every Progent consultant. This history of problems and fixes is structured as a readily accessible internal database that allows Progent's remote technical experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's high-level certifications and close associations with major vendors such as Cisco and Microsoft make available additional vast technical knowledge bases and permit priority access to manufacturers' in-house product engineers so Progent's online consulting experts are able to determine optimal solutions in the least time.
Remote technical support services offered by Progent to companies in Fargo North Dakota include:
Certified Microsoft Windows Expertise
Progent's Microsoft-certified remote service professionals offer network troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can help your company with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 integration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams integration, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server integration, and Microsoft Communications Server troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Office Access Programming,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of affordable PC desktop consulting and support services to assist your company to deploy, integrate, repair, and manage workstations and notebooks powered by Microsoft Windows. Progent's desktop consulting services include providing Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network professionals, and certifies a person's networking skills at the master level. Cisco CCIEs know how to handle the most stubborn challenges occurring in network planning, installation, maintenance, compliance, and troubleshooting. CCIEs operate closely with Cisco's internal engineers in analyzing anomalies with IOS Software network management utilities and coming up with workarounds or identifying program updates. CCIEs are an excellent cost-effectiveness because their depth of expertise permits them to find solutions for problems rapidly. In many cases, less qualified engineers can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can interface to your environment via state-of-the-art remote troubleshooting tools in order to perform quick, secure, and economical diagnosis and remediation.
The Dakotas Contact Information:
Progent offers consulting services and onsite technical support Throighout the Dakotas.
Progent locations in The Dakotas
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's industry-leading selection of networking products by providing consulting services that include:
CISM and CISSP Certified Network Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of security services that can enhance the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help you to recuperate quickly after a serious penetration. Security support services offered by Progent include: comprehensive information security evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; fast recovery from malicious assaults; installing firewalls; building safe techniques for off-site and mobile access; guarding your email infrastructure against viruses, spam and DHA attacks; and establishing 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers advanced remote support services to help companies of any size connect their networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help you to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that combine local IT assets along with cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has over two decades of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a consistent workflow for restoring services quickly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and fixes and can produce audit reports to verify complete service recovery, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high degree of automation independent of the hardware making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists offer remote support services to cover a wide spectrum of information technologies such as system infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Windows integration. For server hardware consolidation and easy administration in environments that incorporate Linux with Microsoft Windows, Progent can provide VMware integration and Citrix expertise. Progent can also help with migration from legacy systems to Windows or Linux-based solutions. Progent's group-oriented methodology for solving network issues enables quick escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can provide emergency phone-based help diagnosing anomalies affecting UNIX/Linux networks powered by popular variants of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services designed to allow small and medium-size businesses to utilize the same cutting-edge technology used by some of the industry's leading corporations. Progent's ProSight line of network management outsourcing services addresses all critical facets of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including filtering, identification, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical data, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding appliances that require important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management personnel and your Progent engineering consultant so that any potential problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with information security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance expert. The interview is designed to help assess your company's preparedness either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup system that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology programs. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology allows customers to complete major projects within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Fargo Business Can Contact Progent's Remote Technical Support Experts
Help Desk Expertise
Progent's Help Desk Call Center service offerings for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all facets of online desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve challenging problems.
Progent's Help Desk Call Center consulting support can guide you in establishing an efficient new Help Desk Call Center or improving your established organization, evaluating or customizing Call Center software to meet the special requirements of your company, or providing occasional phone support staff to reinforce your internal Help Desk resources during demanding scenarios like software transitions, mass updates, or installing new business software.
Progent's Help Desk Call Center team of seasoned information technology consultants gives your customers in Fargo North Dakota quick access to a large support group with substantial experience offering telephone-based consulting and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk Call Center the reputation as a significant driver of business efficiency, and Progent's goal is to resolve and not just record network problems.
- Applications Services: Training, Custom Development, and Integration
Progent's Applications Experts Group offers online professional engineering support and training in specific application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and education for Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's consulting, custom programming, and education offerings, go to Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent offers companies in Fargo North Dakota online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to fit your environment so that your network maintenance is proactive and automated. By anticipating possible issues before they cause full-scale emergencies, remote monitoring can avoid inconvenient and costly network failures. Progent can also assist with network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks based on a mix of operating systems.
To contact Progent about urgent online assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Fargo North Dakota, Progent's online computer support engineers can deliver expert and cost-effective system help whenever your company needs it. More than a decade of providing remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine online connectivity tools to repair computer problems rapidly while avoiding the cost and lost productivity associated with in-person service visits.
Even if your Fargo company works with a regular independent support technician or maintains an in-house IT staff that can deal with typical network problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless remote extension of your on-site resources for situations when your regular service personnel either lack the bandwidth or the expertise to fix unexpected network crises or particularly challenging integration projects.
Features of Progent's Online Computer Support for Fargo North Dakota
Progent's phone help, remote troubleshooting, network security expertise, and network administration services offer companies in Fargo North Dakota unparalleled leverage for your IT budget. Whether you require one-time phone support and remote troubleshooting or full-time Help Desk support and network administration, Progent's experts can provide your organization world class IT support while allowing you to avoid the expense and hassle of maintaining a large internal IT staff. Key features of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to offices in Fargo North Dakota and is also ideal for customers in more remote areas that lack consultants with in-depth experience supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has access to a broad selection of Microsoft support tools, service databases, and continuing education.
- Per Minute Billing to Reduce Expenses
Progent offers online help on a minute-by-minute basis, so you pay only for the support you receive. Progent asks for no minimum charge for phone service and asks for no periodic subscription fee for support services provided during normal business hours. This saves you from paying big bills for routine repairs.
- Access to Cisco Network Infrastructure Experts
Progent's registered experts for Cisco offers help from on-staff specialists who have experience in planning, deploying, and managing networking solutions powered by Cisco technology. Progent can provide a CCIE or CCNP to help you build high-speed, reliable, and secure infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's core support offerings include technology integration, Microsoft Exchange Server expertise, system security planning, and shared Help Desk services. Progent's Experts Team offers in-depth consulting support in critical application areas. Help available from the Application Experts Team covers:
Dynamics GP Consulting and Programming
MS Project Support
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
Power BI Integration Consulting
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Design, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Management and Application Programming
MySQL DBA Services and Application Design
Amazon Marketplace Web Service Application Development
By offering a full service centralized source for IT generalists and specialists, Progent can tailor timely, inexpensive, and thorough information technology solutions that align with the unique needs of your business.
- Sophisticated Remote Access Tools
Secure remote connectivity allows Progent's support professionals to observe exactly what your customers see. This makes it possible to find quick solutions to problems that might otherwise require an expensive personal service call. Cutting-edge remote access software and expert engineers together enable Progent to resolve most IT issues quickly and affordably. Progent is a pioneer in offsite support and remote network analysis.
- Support for Leading VPN Gateways
Progent supports secure Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- 24-hour Support for High Network Availability
For organizations with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help ensure high network uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are designed especially for budget-conscious organizations whose workers require immediate recourse to a Help Desk service with effective telephone support and complete escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT knowledge, fine tuned remote support software, and familiarity with corporate IT enable businesses to escape the pitfalls of excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal resources.
Progent adds value by providing:
How Does Our Company Begin Getting Remote Network Help from Progent?
- In-depth Knowledge of Microsoft's Entire Line of Server Platforms
Progent can provide in-depth expertise for Microsoftís powerful server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment consulting, Windows Server 2008 R2 support, Microsoft Windows 2003 maintenance, Microsoft Exchange 2019 deployment, MS Exchange 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange 2010 Server support, Exchange Server 2007 and Exchange Server 2003 moves, plus Microsoft SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-premises help by the minute. As a result, you are charged exclusively for received support. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in areas where Progent offers in-person service, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no minimum fee and asks no monthly commitment for services delivered during regular working hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick repairs so you won't be tempted to allow minor problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small service organizations who provide scant documentation or details of tasks done, every service provided by Progent is tracked by full documentation. Every Progent consultant has use of the service reports transmitted by every consultant to each client. The practice of detailing and organizing support activity results in more efficient service and avoids a variety of common misfortunes such as when a service customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only consulting companies to offer 24x7 network monitoring services powered by MS Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating potential issues before they result in lost productivity, system monitoring can keep your IT network from painful and costly service losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.