Fast and Affordable Online Troubleshooting for Fargo North Dakota IT Networks
Immediate Phone Support for Fargo SystemsFor businesses in Fargo North Dakota, Progent provides online help for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided remote support to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to solve complex networking issues, plus the services of CISA and CISSP-qualified cybersecurity consultants to help with high-level security design and troubleshooting jobs.

Progent's online support experts provide excellent value because they have the real-world experience and have access to the advanced tools needed to resolve most network issues rapidly. This lowers immediate expenses since service calls require fewer billable minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your organization benefits additionally in indirect expenses by reducing or avoiding network downtime and associated costs due to business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced online technical support know-how is especially valuable for organizations that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an option.

Progent's billing policy for remote help is structured to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you are invoiced just for the support that you receive. Unlike typical remote service organizations, Progent imposes no startup charge or minimum fees. Progent's per-minute billing unit and simple policy for billing do away with scenarios where speedy. minor solutions manage to turn into major bills. Progent's skill at solving technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of customized tools and proven processes that allow the highest level of effectiveness for remote engineering help and troubleshooting for information systems of any size. Progent provides protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's online support team to connect to your company's network without violating system security.

Progent's proven service reporting application stores detailed histories describing all service that Progent's customers have been provided. Progent's staff service personnel have access to the history of all help rendered to each customer by every Progent engineer. This history of trouble tickets and resolutions is stored as an easily exploitable internal knowledge base that enables Progent's online support professionals to communicate their knowledge company-wide to make sure that the quality of Progent's technical support grows daily. Progent's extensive list of certifications and close relationships with major vendors including Cisco and Microsoft open up additional vast technical knowledge bases and permit quick access to manufacturers' internal product engineers so Progent's remote service specialists are able to come up with optimal solutions promptly.

Online technical support services available from Progent to clients in Fargo North Dakota include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services intended to allow small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the world's top enterprises. The ProSight line of outsourced network management services covers all key facets of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the entire threat lifecycle including blocking, identification, mitigation, remediation, and forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup processes and enables fast restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to deliver centralized management and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, optimize and debug their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that need critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system running efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the health of their network. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security requirements, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's preparedness to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup/recovery system that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for special IT programs. Progent's rates for longer-term consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these special fields of computer technology allows customers to complete major projects within budget and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk programs for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle challenging issues.

    Progent's Help Desk consulting expertise can assist you in establishing an efficient new Help Desk Call Center or improving your existing one, evaluating or enhancing Help Desk Call Center software to handle the particular demands of your company, or adding occasional online personnel to supplement your existing Help Desk team to handle high-demand situations like software migrations, mass updates, or installing new business software.

    Progent's Help Desk staff of veteran network professionals provides your clients in Fargo North Dakota instant contact with an effective network service group with extensive experience providing telephone-based help and online repair service for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center recognition as a key contributor to company productivity, and Progent's target is to solve rather than merely track IT problems.

  • Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Experts Team provides online and in-depth consulting support and education in special application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and training for Microsoft applications including CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more information concerning Progent's expertise, programming, and training services, see Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of System Center 2016, extend or optimize your current one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Fargo North Dakota remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your environment so your computer support is proactive rather than reactive. By uncovering emerging problems before they cause network outages, automated monitoring can avoid stressful and expensive service failures. Progent can also provide help with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or networks that incorporate multiple platforms.
How Your Fargo Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Help, call 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Fargo North Dakota, Progent's online computer support engineers are ready to deliver expert and economical system support the instant your company needs it. More than a decade of delivering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote access technology to repair network problems rapidly while eliminating the expense and lost productivity that comes with on-premises support visits.

Even if your Fargo organization works with a local independent consultant or maintains a full time IT staff that know how to handle ordinary computer issues, Progentís Microsoft and Cisco certified engineers can offer a convenient and transparent remote extension of your local resources for situations when your usual IT support personnel either lack the time or the expertise to fix sudden network emergencies or particularly tough integration projects.

Advantages of Progent's IT Support for Organizations in Fargo North Dakota
Progent's remote support services enable your Fargo business to experience the advantages of on-call, expert IT support without the cost of maintaining an in-house IT organization. Your information system will acquire added business value by being more reliable, efficient, and protected. Benefits to your company include:

  • Convenient virtual extension of your on-site support resources
    With most businesses in Fargo North Dakota, local network support providers, whether consisting of freelance consultants or an in-house maintenance staff, can take care of the majority of network issues. On the other hand, IT crises sometimes strike when local support personnel are overstretched or unavailable, and some trouble may involve technology that is beyond the scope of your local support technicians. In these cases, Progent's on-call support specialists give you an easy, quick, and economical way to augment your regular resources and to pass on useful information to improve your ability to deal with future problems locally.

  • Less Reliance on Freelance Service Providers
    For network maintenance, smaller businesses commonly rely on individual freelance consultants. Although independent service people carry less internal costs than big consulting firms and can afford to charge marginally less, they are often overbooked, making it difficult to respond rapidly to urgent situations. If a freelance consultant is occupied with another customer, sick, on a trip, or in training, the absence of reserve personnel may force your company to go without help during an IT crisis. As your business grows, network unavailability and trouble with vital applications become more expensive. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides a dependable source of backup service expertise to insure your IT system stays available.

  • Build a Scalable Basis for Seamless Growth
    Companies typically start with an information system created on a shoestring budget. Lacking a strong infrastructure, slap-dash repairs often get thrown on top of a shaky foundation. As a network grows, stability and scalability problems can impede the success of the business. These poorly designed environments require proper analysis, intelligent strategic planning, and wide IT knowledge to evolve to a network architecture that can offer the solid foundation to handle vital business demands and simplify downstream growth.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller businesses need advice and technical training to navigate through an increasingly complex array of product alternatives capable of promoting business growth and enhancing efficiency. They do not need a computer engineer who is motivated to resell a specific vendor's technology. Network support and product selling can lead to a scenario where the proposed solution is built around a predetermined technology instead of the genuine requirements of a client. Progent avoids these dilemmas by selling only services rather than products. This enables Progent to match technical expertise with the best needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of technical background, fine tuned remote support software, and understanding of enterprise networking allow companies to escape the limitations associated with exclusive reliance on smaller service firms, independent freelance consultants, or limited in-house resources.

Progent stands out by providing:

How Does My Business Begin Receiving Remote Network Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.

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    Progent's Data Center professionals can help you select fault-tolerant data centers that match the particular requirements of your business. Fault tolerant colocation sites are especially appealing to small organizations because of their low cost and convenience in comparison to pursuing a do-it-yourself approach. Attempting to create an in-house data center with even a basic level of fault tolerance is too expensive for most small organizations. Progent can help you get all the benefits of high availability data centers and 24x7 colo sites by offering a complete array of engineering and maintenance services.

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    Progent can give you access to programmers who can modify your Microsoft Dynamics ERP, MRP, and accounting system applications to match your specific company requirements. Progentís Microsoft-certified support experts provide expertise in Microsoft Dynamics AX ERP Software, Microsoft Dynamics Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Retail Management Software. Progent also offers expert e-Commerce integration services for secure, company-wide resource sharing as well as interfacing with Customer Relationship Management programs.

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    Progent's Microsoft-certified consultants can help you to prepare for, deploy, and operate Microsoft System Center 2012 R2 Configuration Manager. Progent can assist you to migrate efficiently to Configuration Manager 2012 from an older change management solution or help you to modify your existing SCCM 2012 environment to accommodate your changing IT requirements. Also, Progent can assist you to create a software foundation that extracts the most value from SCCM 2012 by providing expertise with related Microsoft platforms including Active Directory Domain Services, SQL Server and SQL Server Reporting Services, and Internet Information Services (IIS).

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    Cisco's Meraki line of access and distribution switches are designed for sites ranging from small branches to campuses. Progent's Cisco-certified CCIE consultants offer cost-effective remote consulting to assist your company to design and deploy a productive network architecture that incorporates Meraki MS switches, streamline network administration with Meraki's cloud-based management architecture, set up policies to maintain compliance, create and test a disaster recovery strategy, and resolve issues associated with any aspect of your Meraki ecosystem. Progent can also help you to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi APs to create a cohesive networking solution.

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    Progent's Cisco-certified wireless networking consultants can provide online and on-premises consulting and troubleshooting services to help your organization to design, configure, administer, optimize, and debug wireless deployments that incorporate Cisco's Meraki APs. Progent can also help your organization to plan and deploy hybrid environments that integrate local and cloud-based services and that deliver easy access, enhanced security, streamlined management, and consistent operation for all your wired and wireless devices.

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    Lync Server 2013, rebranded Skype for Business, enables organizations of all sizes to build a manageable and protected communications environment that supports a Bring-Your-Own-Device computing model with IM, presence, audio/video and web meetings with app sharing and whiteboard, and both IP-based and PSTN calling enabled for a wide assortment of desktop and mobile endpoints. Progent's Microsoft-certified Lync Server 2013 experts and system architects can help you to evaluate the business benefits of Lync Server 2013, create an on-premises, cloud-resident (with Lync Online) or mixed topology suitable for your present and long-term plans, implement Lync 2013 so as to speed up your return on investment, and deliver custom online and onsite training to your IT team and users. Progent has in-depth expertise in critical pieces of a Lync 2013 solution including Windows Server, SQL Server and Exchange Server, and Progent can help your organization to integrate Lync Server 2013 with popular Office and Office 365 apps including Outlook clients and PowerPoint.

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    Progent's support specialists in Mac and Microsoft Windows technology can help you combine Apple Macintosh and Windows computers into seamless environments with resource sharing and collaboration functionality. Allowing efficient co-existence among a variety of servers and workstations powered by Apple Mac OS and Microsoft Windows requires extensive knowledge of and background with Mac and Windows technology. Progent's background in Microsoft and Apple service makes it possible to offer expert assistance to companies that depend on these platforms to maintain their competitive advantage. Progent's consultants can also help you to integrate Apple's iPhones and iPads with your Windows network.

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    Progent's Cisco CCIE-certified network infrastructure consultants can provide advanced support services for Cisco Unified Communications Manager (formerly CallManager). Progent can assist you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.

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    Progent can provide a wide array of affordable remote and onsite consulting services to assist your business to configure, administer, and debug desktops and handhelds based on Microsoft Windows, macOS/OS X, Apple iOS, Android, or Linux.

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    Progent's Cisco-certified CCIE network infrastructure experts can help your business to configure, manage, update and debug Cisco network products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall consulting, Meraki and Aironet Wi-Fi access point support, Cisco VoIP phone support, and CUCM/CallManager software expertise.

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    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you prove compliance with legal and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware.

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    Progent can deliver a variety of affordable remote and onsite support services to help your business to deploy, manage, and debug workstations and handhelds powered by Windows, macOS/OS X, iOS, Android, or Linux.

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    Progent's management team consists of seasoned professionals with decades of background providing network consulting services, troubleshooting, and long-term IT planning to businesses ranging from startups to global enterprises. Great service requires great people, and Progent has put together a management staff that can provide businesses with the top service value available anywhere.

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    Progent provides nationwide online help and consulting services for businesses who operate Apple Mac OS X environments or whose information systems include a combination of Apple macOS and OS X with Microsoft technology. Progent's engineers offer Apple macOS and OS X users a range of services such as desktop assistance, upgrading to the current edition of OS X from other earlier editions of Apple macOS and Mac OS X, plus help with Apple macOS and Mac OS X application software. Progent can also assist your business with iPhone and iPad integration and management, or moving to Apple's iCloud services. Online IT help offers optimum return for your information technology dollar by protecting user productivity and limiting the hours charged for computer repair services. Sophisticated online access technology and skilled service specialists and engineers combine to enable Progent to solve most network problems without wasting time and expense by going to your site. In most of situations your IT problems can be remediated by telephone or via a mix of phone support and remote connectivity. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISSP certified security professionals to assist with the toughest system problems.

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    Progent's certified consultants can assist you to evaluate the benefits of Windows Server 2012 R2 for your organization, create pilot environments and migration plans, tune your network for on-premises, multi-site, private or public cloud-based, and partial-cloud environments, train your IT support staff, develop a corporate-wide security strategy, streamline IT administration, help with creating applications, and generate and test a DR/BC plan.

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    Altaro VM Backup offers small businesses a reliable and budget-friendly solution for backing up and recovering Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be deployed in on-premises, remote, multi-site, and cloud-hosted environments and also supports cost-effective cloud backup to Microsoft Azure Block Blob storage. Headline capabilities include industry-leading Augmented Inline Deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup intervals as little as five minutes for minimizing your Recovery Point Objective, military-grade encryption, item-level restore options for specific files and emails, extensive support for Windows Server Cluster Shared Volumes and vCenter for managing large-scale deployments, and the ability to leverage Microsoft VSS technology to back up live virtual machines with zero downtime. Progent is an Altaro partner and offers a broad array of services to assist you to plan, install, optimize and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup.

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    Lync 2013, rebranded Skype for Business, enables organizations of all sizes to build a centrally managed and secure communications environment that supports the modern BYOD computing model with instant messaging (IM), presence, audio/video and web meetings with app sharing, and both IP and PSTN telephony across a wide assortment of stationary PCs and handheld endpoints. Progent's Microsoft-certified Lync 2013 experts and network architects can assist your company to assess the advantages of Lync Server 2013, design an in-house, cloud-resident (with Microsoft Lync Online) or hybrid model appropriate for your current and long-term plans, deploy Lync Server 2013 in a way that expedites your ROI, and deliver custom webinar and onsite training to your management team and end users. Progent offers expertise in key pieces of a Lync Server 2013 deployment including Microsoft Windows Server, SQL Server and Exchange, and Progent can help you to combine Lync 2013 with key Office and Office 365 applications including Outlook clients and PowerPoint.

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    Progent's certified consultants can assist you you to calculate the advantages of Windows Server 2008 for your business, develop pilot programs and rollout strategies, integrate Windows Server 2008 with your IT environment and workload, train your IT staff how to use new management utilities, and provide ongoing consulting and support via low-cost alternatives such as Help Desk support and remote technical support.

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    Progent's Cisco CCIE Wi-Fi network experts can provide online or onsite configuration and troubleshooting support to help your organization to plan, implement, upgrade, optimize, manage and troubleshoot Aironet wireless AP deployments of any scale or topology. Progent's Cisco wireless controller experts can also help you to integrate your wireless environment with your wired network and cloud-hosted resources to create a seamless enterprise connectivity solution that is simple to administer and expand. Progent also offers affordable Wi-Fi site surveys to assist you to determine the most appropriate selection, placement and configuration of Aironet wireless access points to accommodate your specific workplace layout, building structure, and anticipated workloads.

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    The clustering feature set built into the Datacenter and Enterprise editions of MS Windows Server 2008 is radically redesigned to streamline the installation, setup, and administration of clusters that provide greater levels of network dependability, security, performance, and versatility. New or enhanced features include automated cluster verification, revamped configuration and deployment, improved cluster administration, redesigned cluster architecture for maximum uptime, better security and quorum models, fewer failure points, more storage and memory capacity, and enhancements for geographically dispersed clusters. Progent's clustered server consultants can assist you evaluate the business benefits of failover clusters, plan and execute an installation, educate your network support personnel to administer your failover clusters, provide ongoing consulting and support services, and produce and validate a disaster recovery procedure.

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    Progent is among the most expert information technology consulting companies for integrating email and messaging solutions based on Exchange 2000 Server. Progent specializes in helping small businesses derive the full advantages of Exchange 2000 under typical situations including upgrading from Microsoft Exchange 5.5, moving from an ISP-based or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 support.

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    Progent's Microsoft-certified consultants have over a decade of background designing, deploying, optimizing and fixing System Center Operations Manager environments and can provide organizations of all sizes expert remote or on-premises consulting support for System Center 2012 Operations Manager. Progent can help you to plan a topology for Microsoft SCOM 2012 servers that delivers the performance and resilience needed to monitor your IT resources efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid solution. Progent can also assist you to import and customize Microsoft SCOM 2012 management packs based on industry best practices for tracking network fabric as well as Microsoft and third-party apps and services. Also, Progent can deliver fast remote or onsite troubleshooting to help you to fix critical problems detected by Microsoft SCOM 2012.

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