Fast and Affordable Online Troubleshooting for Fargo North Dakota IT Networks
For businesses in Fargo North Dakota, Progent provides online help for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided remote support to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to solve complex networking issues, plus the services of CISA and CISSP-qualified cybersecurity consultants to help with high-level security design and troubleshooting jobs.
Progent's online support experts provide excellent value because they have the real-world experience and have access to the advanced tools needed to resolve most network issues rapidly. This lowers immediate expenses since service calls require fewer billable minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your organization benefits additionally in indirect expenses by reducing or avoiding network downtime and associated costs due to business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced online technical support know-how is especially valuable for organizations that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an option.
Progent's billing policy for remote help is structured to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you are invoiced just for the support that you receive. Unlike typical remote service organizations, Progent imposes no startup charge or minimum fees. Progent's per-minute billing unit and simple policy for billing do away with scenarios where speedy. minor solutions manage to turn into major bills. Progent's skill at solving technical issues efficiently means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of customized tools and proven processes that allow the highest level of effectiveness for remote engineering help and troubleshooting for information systems of any size. Progent provides protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the consultants of Progent's online support team to connect to your company's network without violating system security.
Progent's proven service reporting application stores detailed histories describing all service that Progent's customers have been provided. Progent's staff service personnel have access to the history of all help rendered to each customer by every Progent engineer. This history of trouble tickets and resolutions is stored as an easily exploitable internal knowledge base that enables Progent's online support professionals to communicate their knowledge company-wide to make sure that the quality of Progent's technical support grows daily. Progent's extensive list of certifications and close relationships with major vendors including Cisco and Microsoft open up additional vast technical knowledge bases and permit quick access to manufacturers' internal product engineers so Progent's remote service specialists are able to come up with optimal solutions promptly.
Online technical support services available from Progent to clients in Fargo North Dakota include:
Certified MS Windows Support
Progent's Microsoft-expert online service professionals can deliver computer troubleshooting and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can help you with a wide variety of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 deployment,
MS Exchange 2016 Server migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams integration, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server management, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of cost-effective PC desktop support services to assist you business to deploy, integrate, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services include offering Microsoft Windows 10 migration help plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops and web-facing mobile devices.
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking engineers, and indicates an individual's networking knowledge at the expert level. CCIEs can deal with the most challenging issues associated with network infrastructure design, integration, administration, protection, and repair. CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing problems with Cisco IOS network management utilities and coming up with workarounds or identifying software updates. Cisco qualified CCIEs provide exceptional cost-effectiveness because their deep expertise allows them to find solutions for problems rapidly. In common instances, less seasoned service providers can wrestle for hours or even days with the same tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can communicate with your network via advanced remote support tools in order to perform fast, safe, and affordable diagnosis and remediation.
The Dakotas Contact Information:
Progent offers consulting services and onsite technical support Throighout the Dakotas.
Progent locations in The Dakotas
Progent's CCIEs offer expertise in the complete line of Cisco's market leading selection of connectivity products. Cisco networking support available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch support, Nexus switch consulting, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki Wi-Fi AP planning and set up, Aironet Wireless APs deployment expertise, Cisco WiFi controllers consulting, Cisco VPN Consulting assistance, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Experts
Progent's qualified CISM and CISSP security and compliance consultants offer a range of system protection solutions to enhance the safety of your Windows, Apple macOS and OS X, Linux network against assaults or help you to recover quickly following a damaging breach. Security services offered by Progent include: comprehensive information security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid recovery from virus and worm attacks; installing firewalls; building secure mechanisms for remote and mobile access; securing your email infrastructure against viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide advanced online consulting to help businesses of any size integrate their networks with leading public clouds such as Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that combine physical resources as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration support services such as Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has over two decades of background providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a repeatable process for recovering services rapidly after an outage. SRM provides centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and fixes and can produce audit reports to verify full service recovery, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that provide maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation independent of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide phone-based consulting services to address a wide array of information technologies such as network infrastructure, email systems, network and process security, plus UNIX and Windows coexistence. For server consolidation and easy administration in environments that include Linux-based systems with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also help with transitioning from older applications to MS Windows or Linux-based environments. Progent's group-oriented methodology for resolving network issues enables quick escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can offer urgent online help analyzing anomalies affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:
Mac OS X
IBM AIX OS
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services intended to allow small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the world's top enterprises. The ProSight line of outsourced network management services covers all key facets of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the entire threat lifecycle including blocking, identification, mitigation, remediation, and forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup processes and enables fast restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to deliver centralized management and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, optimize and debug their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that need critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system running efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the health of their network. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security requirements, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's preparedness to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup/recovery system that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for special IT programs. Progent's rates for longer-term consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these special fields of computer technology allows customers to complete major projects within budget and on schedule. Progent's special remote consulting solutions include:
How Your Fargo Business Can Contact Progent's Remote Support Professionals
Help Desk Expertise
Progent's Help Desk programs for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle challenging issues.
Progent's Help Desk consulting expertise can assist you in establishing an efficient new Help Desk Call Center or improving your existing one, evaluating or enhancing Help Desk Call Center software to handle the particular demands of your company, or adding occasional online personnel to supplement your existing Help Desk team to handle high-demand situations like software migrations, mass updates, or installing new business software.
Progent's Help Desk staff of veteran network professionals provides your clients in Fargo North Dakota instant contact with an effective network service group with extensive experience providing telephone-based help and online repair service for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center recognition as a key contributor to company productivity, and Progent's target is to solve rather than merely track IT problems.
- Applications Support: Training, Programming, and Problem Solving
Progent's Applications Experts Team provides online and in-depth consulting support and education in special application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and training for Microsoft applications including CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more information concerning Progent's expertise, programming, and training services, see Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of System Center 2016, extend or optimize your current one, migrate efficiently from a previous release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers companies in Fargo North Dakota remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your environment so your computer support is proactive rather than reactive. By uncovering emerging problems before they cause network outages, automated monitoring can avoid stressful and expensive service failures. Progent can also provide help with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or networks that incorporate multiple platforms.
To contact Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Help, call 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Fargo North Dakota, Progent's online computer support engineers are ready to deliver expert and economical system support the instant your company needs it. More than a decade of delivering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote access technology to repair network problems rapidly while eliminating the expense and lost productivity that comes with on-premises support visits.
Even if your Fargo organization works with a local independent consultant or maintains a full time IT staff that know how to handle ordinary computer issues, Progentís Microsoft and Cisco certified engineers can offer a convenient and transparent remote extension of your local resources for situations when your usual IT support personnel either lack the time or the expertise to fix sudden network emergencies or particularly tough integration projects.
Advantages of Progent's IT Support for Organizations in Fargo North Dakota
Progent's remote support services enable your Fargo business to experience the advantages of on-call, expert IT support without the cost of maintaining an in-house IT organization. Your information system will acquire added business value by being more reliable, efficient, and protected. Benefits to your company include:
- Convenient virtual extension of your on-site support resources
With most businesses in Fargo North Dakota, local network support providers, whether consisting of freelance consultants or an in-house maintenance staff, can take care of the majority of network issues. On the other hand, IT crises sometimes strike when local support personnel are overstretched or unavailable, and some trouble may involve technology that is beyond the scope of your local support technicians. In these cases, Progent's on-call support specialists give you an easy, quick, and economical way to augment your regular resources and to pass on useful information to improve your ability to deal with future problems locally.
- Less Reliance on Freelance Service Providers
For network maintenance, smaller businesses commonly rely on individual freelance consultants. Although independent service people carry less internal costs than big consulting firms and can afford to charge marginally less, they are often overbooked, making it difficult to respond rapidly to urgent situations. If a freelance consultant is occupied with another customer, sick, on a trip, or in training, the absence of reserve personnel may force your company to go without help during an IT crisis. As your business grows, network unavailability and trouble with vital applications become more expensive. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides a dependable source of backup service expertise to insure your IT system stays available.
- Build a Scalable Basis for Seamless Growth
Companies typically start with an information system created on a shoestring budget. Lacking a strong infrastructure, slap-dash repairs often get thrown on top of a shaky foundation. As a network grows, stability and scalability problems can impede the success of the business. These poorly designed environments require proper analysis, intelligent strategic planning, and wide IT knowledge to evolve to a network architecture that can offer the solid foundation to handle vital business demands and simplify downstream growth.
- Interact with Problem Solvers Instead of Product Resellers
Smaller businesses need advice and technical training to navigate through an increasingly complex array of product alternatives capable of promoting business growth and enhancing efficiency. They do not need a computer engineer who is motivated to resell a specific vendor's technology. Network support and product selling can lead to a scenario where the proposed
solution is built around a predetermined technology instead of the genuine requirements of a client. Progent avoids these dilemmas by selling only services rather than products. This enables Progent to match technical expertise with the best needs of clients.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of technical background, fine tuned remote support software, and understanding of enterprise networking allow companies to escape the limitations associated with exclusive reliance on smaller service firms, independent freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does My Business Begin Receiving Remote Network Help from Progent?
- In-depth Knowledge of Microsoft's Entire Family of Server Platforms
Progent offers world-class support for Microsoftís powerful server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment support, Microsoft Windows Server 2008 R2 support, Windows Server 2003 maintenance, MS Exchange 2019 planning and configuration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server migration, plus Microsoft SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for remote service and in-person help per minute. As a result, you are billed only for received services. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no startup fee and asks no retainer for services provided during regular business hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick repairs so you will not be forced to permit minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to focus on providing high-value skills where Progent has little competition. Companies who utilize trusted independent consultants or who maintain in-house support personnel benefit when Progent passes on information about new technology and proven processes to make their networks more reliable, secure, and productive.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to offer 24x7 system monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential problems before they result in lost productivity, system monitoring can save your information network from painful and expensive service disruptions.
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.