Immediate Online Technical Support for Fargo North Dakota Networks
For businesses located in Fargo North Dakota, Progent provides remote technical support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve challenging networking issues, as well as the services of CISSP-accredited cybersecurity experts to help with high-level security architecture and diagnostic issues.
Progent's online technical support engineers offer exceptional value because they possess the practical background and are equipped with the sophisticated technology necessary to solve the majority of information system problems quickly. This lowers direct expenses since service calls use up minimal billable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your company saves even more in indirect expenses by reducing or eliminating system downtime and related losses stemming from business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's advanced remote consulting experience is especially important for organizations that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.
Progent's pricing policy for remote support is structured to stretch your IT service dollar. Progent bills by the minute for phone consulting, so you are invoiced only for the services that you receive. Unlike typical remote service firms, Progent asks for no service activation fee or minimum job duration. Progent's one-minute granularity and simple policy for billing avoid situations where fast fixes manage to end up as substantial invoices. Progent's skill at solving problems quickly means you spends less cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned an arsenal of customized tools and field-tested methodologies which permit the maximum level of effectiveness for online technical support and repair for computer systems of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the engineers of Progent's Technical Response Center to connect to your network without breaching network security.
Progent's proven technical support database application maintains detailed histories describing all support that Progent's customers have been provided. Progent's authorized consultants have access to the details of assistance provided to each Progent customer by any consultant. This database of problems and fixes is stored as a conveniently exploitable support knowledge base that enables Progent's online support engineers to share their experiences with the whole team to ensure that the value of Progent's support improves daily. Progent's extensive list of certifications and close relationships with key vendors including Cisco and Microsoft open up additional vast technical support knowledge bases and permit priority response from manufacturers' internal engineering staff so Progent's remote consulting experts are able to come up with optimal solutions quickly.
Online support offered by Progent to clients in Fargo North Dakota include:
Authorized MS Windows Experts
Progent's Microsoft-premier remote support experts can deliver network repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist your company with a wide variety of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams configuration help, Skype for Business Server migration consulting, Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Access Programming,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of affordable desktop services to help your company to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network consultants, and indicates an individual's network technology knowledge at the master level. Cisco CCIEs can resolve the most complex challenges associated with network design, integration, management, security, and repair. Cisco CCIEs operate with the highest priority with Cisco's internal support staff in isolating anomalies with Cisco IOS network management utilities and coming up with workarounds or locating software patches. Cisco CCIEs represent an excellent cost-effectiveness since their deep experience allows them to solve problems rapidly. In many cases, less qualified engineers can wrestle for hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE certified engineers can tie into your environment by means of the latest on-line support tools to provide efficient, safe, and economical analysis and repair.
The Dakotas Contact Information:
Progent offers consulting services and onsite technical support Throighout the Dakotas.
Progent locations in The Dakotas
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's top-selling family of infrastructure devices by offering services that include:
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a range of system protection services that can enhance the immunity of your Windows, macOS and OS X, or Linux environment against attacks or help your company to recover rapidly after a serious penetration. Security solutions offered by Progent cover in depth data security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast recuperation from virus and worm assaults; installing firewalls; designing secure mechanisms for off-site and mobile communication; guarding your messaging infrastructure from viruses, spam and DHA attacks; and establishing 24x7 network monitoring.
Progent offers expert online consulting services to help businesses of any size connect their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that combine physical resources as well as cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable workflow for restoring applications and services rapidly following an outage. SRM supports centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also allows transparent testing for site recovery, updates and fixes and can produce reports to confirm full service recovery, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that provide high availability, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high degree of automation regardless of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists offer remote support services to address a broad spectrum of computer technologies including network architecture, messaging solutions, network and process security, plus UNIX and Windows coexistence. For server economization and easy management in networks that incorporate Linux with Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from legacy systems to Microsoft Windows or Linux-powered environments. Progent's group-oriented methodology for resolving technical problems promotes fast escalation, when required, to engineers with appropriate experience to handle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and lowers service costs.
Important Linux platforms for which Progent can provide expertise include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate services intended to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the industry's top corporations. The ProSight series of network monitoring and management services covers all key facets of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the entire malware attack progression including filtering, identification, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup processes and allows fast restoration of vital data, apps and virtual machines that have become lost or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to deliver centralized management and world-class protection for all your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a further level of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, enhance and debug their networking appliances like routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so that any potential problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with information security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's ability to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup system that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special information technology programs. Progent's charges for ongoing consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these important areas of computer technology allows clients to execute critical initiatives within budget and on time. Progent's project-based remote engineering solutions include:
How Your Fargo Business Can Contact Progent's Online Service Professionals
Call Center Expertise
Progent's Help Desk Call Center service offerings for companies with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all facets of online Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progentís shared Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution built around the top professional services automation platform for handling end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk Call Center staff of veteran information technology professionals provides your customers in Fargo North Dakota rapid contact with a reliable support resource with substantial experience providing phone consulting and online repair service for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center the reputation as a key enabler of business productivity, and Progent's aim is to solve instead of merely report network issues.
- Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Experts Team offers phone-based advanced engineering expertise and education in key application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and training for Microsoft applications including CRM, MS Project, Office 365 Word, and Office 365 Excel. For additional information on Progent's consulting, custom development, and training services, see Progent's Applications Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Fargo North Dakota remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can adapt Operations Manager to suit your environment so that your computer support is proactive rather than reactive. By spotting possible problems before they expand into full-scale emergencies, system monitoring can avoid disruptive and expensive network crises. Progent can also provide help with system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments that incorporate a variety of operating systems.
To get in touch with Progent about emergency phone-based support with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
For companies and startups in Fargo North Dakota, Progent's online network support specialists are ready to deliver effective and affordable IT support the moment your organization requires it. Long experience delivering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote access technology to fix IT problems quickly while eliminating the cost and lost productivity that comes with on-site service calls.
Even if your Fargo office deals with a regular independent consultant or maintains an in-house IT staff that know how to deal with typical computer issues, Progentís Microsoft certified consultants are available to offer an easy and transparent remote extension of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to deal with sudden network emergencies or especially tough integration projects.
Advantages of Progent's Network Help for Businesses in Fargo North Dakota
Progent's remote support services allow your Fargo business to have the advantages of immediate, enterprise-class network support without the expense of managing a full-time IT organization. Your information system will acquire greater business value by being more reliable, efficient, and secure. Benefits to your company include:
- Seamless remote extension of your on-site IT resources
For most organizations in Fargo North Dakota, nearby network service resources, whether made up of outside consultants or a full-time IT staff, can handle typical technical issues. However, major troubles may spring up when local support personnel are too busy or unavailable, and some trouble may be associated with technology that is unfamiliar to your usual service people. In these instances, Progent's on-call support professionals give you a convenient, fast, and budget-friendly solution to augment your regular help and to pass on useful knowledge to increase your capability to handle downstream problems locally.
- Less Reliance on Individual Service Providers
For IT support, smaller organizations often rely on independent freelance consultants. Although freelance consultants have less internal costs than larger support organizations and can often charge lower rates, they are occasionally overextended, making it difficult to respond quickly to crisis situations. If an independent service provider is occupied with another customer, sick, on a trip, or in training, the lack of reserve personnel may require your business to wait for assistance during an emergency. As your company grows, network downtime and problems with vital applications become more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a dependable source of reserve service expertise to make sure your IT system stays up and running.
- Build a Scalable Foundation for Seamless Growth
Organizations often begin with an information architecture implemented on a modest budget. Without a robust framework, band-aid fixes can get thrown on top of an unstable foundation. When a company grows, stability and expandability problems can hinder the productivity of the business. Such badly designed systems need careful assessment, smart long-term planning, and extensive IT expertise to upgrade to a network architecture that can deliver the solid foundation to meet critical business demands and ease future expansion.
- Work with Problem Solvers Instead of Technology Sellers
Smaller organizations need guidance and technical training to negotiate an ever more complicated maze of product options available for accelerating business growth and enhancing productivity. These companies do not need a computer engineer who is attempting to sell a certain vendor's technology. IT consulting and product sales can lead to a situation where the proposed
solution is built around a profitable product rather than the true requirements of a business. Progent eliminates these conflicts by offering only services instead of products. This enables Progent to match technical consulting with the best interests of clients.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, range of technical background, fine tuned support tools, and familiarity with enterprise networking enable companies to escape the pitfalls of exclusive dependence on smaller service firms, independent freelance service providers, or limited internal IT help.
Progent stands out by offering:
How Does Our Company Begin Receiving Online Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average more than ten years of real-world professional experience, at the front lines of IT support, executing a wide range of IT tasks for an extensive array of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its support team. This guarantees that you get not only world-class technical skills, but also a support engineer with field-tested approaches for using technical knowledge to solve actual network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for online service and in-person help per minute. As a result, you are billed exclusively for received services. Progent does not demand a higher rate for off-hours or urgent service, and within California or in areas where Progent offers on-site support, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no startup fee and requires no retainer for services delivered during normal business hours. Many service firms impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for fast repairs so you will not be forced to permit minor problems to fester.
- Full Records of Delivered Services
Progent has created a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or small support firms who provide scant documentation or details of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation sent by every consultant to every client. The practice of documenting and organizing support activity allows more efficient service and avoids a slew of typical problems such as when a service client is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the only support firms to offer 24x7 system monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering potential issues before they cause lost productivity, network monitoring can save your IT network from painful and costly availability losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.