Fast and Affordable Remote Troubleshooting for Fargo North Dakota Computer Systems
Immediate Online Support for Fargo SystemsFor businesses in Fargo North Dakota, Progent provides remote technical support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote support to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to solve challenging networking issues, as well as the services of CISA and CISSP-qualified cybersecurity consultants to help with advanced security design and diagnostic issues.

Progent's online support experts offer exceptional leverage because they possess the practical background and have access to the advanced tools required to resolve most network issues rapidly. Efficient support reduces direct expenses because solutions require fewer chargeable minutes. Remote support also avoids the expense of sending a consultant to your site. Your company benefits additionally in incidental expenses by reducing or eliminating network outages and associated losses due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive remote technical support expertise is particularly helpful in environments that are dependent on public clouds for vital network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an alternative.

Progent's billing policy for remote help is structured to leverage your IT service dollar. Progent charges by the minute for phone assistance, so you are invoiced only for the services that you actually get. In contrast to typical remote support companies, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute granularity and simple policy for pricing avoid scenarios where quick repairs somehow turn into big invoices. Progent's skill at solving problems efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of optimized tools and proven processes which promote the maximum level of efficiency for online engineering help and repair for IT systems of all sizes. Progent provides secure VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's online support team to access your company's computer system remotely without violating network security.

Progent's proven service reporting system stores thorough histories of the support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the history of assistance rendered to each Progent client by every consultant. This archive of problems and repairs is organized as a quickly retrievable internal database that allows Progent's online support professionals to communicate their knowledge with the whole team to ensure that the value of Progent's technical support improves daily. Progent's advanced accreditations and close associations with key industry leaders including Cisco and Microsoft open up additional massive technical databases and permit quick access to manufacturers' in-house engineering staff so Progent's remote consulting experts are able to come up with the best solutions quickly.

Online support available from Progent to clients in Fargo North Dakota include:

Progent's ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services designed to allow small and mid-size businesses to utilize the same cutting-edge technology used by many of the world's leading enterprises. Progent's ProSight portfolio of network management outsourcing services covers all key aspects of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based machine learning technology to defend endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup technology companies to create ProSight Data Protection Services, a selection of offerings that deliver backup-as-a-service. ProSight DPS products automate and monitor your backup processes and allow non-disruptive backup and rapid restoration of critical files, apps, system images, plus virtual machines. ProSight DPS helps your business recover from data loss caused by equipment breakdown, natural calamities, fire, malware like ransomware, user error, malicious insiders, or software glitches. Managed services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these fully managed backup services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management offer organizations of all sizes a versatile and cost-effective solution for assessing, testing, scheduling, implementing, and documenting updates to your ever-evolving IT network. Besides optimizing the protection and functionality of your IT network, Progent's software/firmware update management services permit your in-house IT team to concentrate on more strategic projects and activities that deliver maximum business value from your information network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo supports single-tap identity verification with Apple iOS, Android, and other personal devices. With Duo 2FA, whenever you sign into a protected online account and give your password you are asked to verify who you are on a unit that only you possess and that is accessed using a different network channel. A broad selection of out-of-band devices can be used for this added means of authentication such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can register multiple validation devices. To learn more about Duo two-factor identity authentication services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of in-depth management reporting plug-ins created to integrate with the industry's leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to provide web-based control and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway device provides a further level of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding appliances that need important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the configuration of your core network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with information security regulations, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's ability either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup/recovery system that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the services of world-class online consulting professionals for special IT projects. Progent's charges for ongoing development or consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these important fields of information technology allows customers to complete critical initiatives economically and on time. Progent's special online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Call Center support programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all facets of online desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's shared Help Desk services make it possible for your business to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced support solution built around the leading professional services automation tool for handling service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Help Desk Call Center staff of seasoned information technology consultants offers your customers in Fargo North Dakota immediate assistance from an effective network service resource with years of background providing phone help and online repair service for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk recognition as a key enabler of company success, and Progent's aim is to resolve and not just document network issues.

  • Business Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Experts Team provides phone-based professional consulting expertise and training in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and training for familiar Microsoft applications such as Microsoft CRM, Project, Office Word, and Microsoft 365 Excel. For more concerning Progent's expertise, custom development, and training services, go to Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of Microsoft System Center2, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Fargo North Dakota remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt SCOM to suit your environment so your computer maintenance is proactive and automated. By anticipating emerging problems before they grow into full-scale emergencies, automated monitoring can minimize inconvenient and costly network breakdowns. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems powered by a variety of operating systems.
How Your Fargo Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent phone-based assistance with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Fargo North Dakota, Progent's online computer support engineers are ready to provide expert and affordable system support the instant your business requires it. Over 20 years of providing remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to refine online access tools to fix network problems quickly while avoiding the cost and lost productivity that comes with on-premises service visits.

Even if your Fargo business has a local independent support technician or employs an in-house organization that can handle the majority of computer issues, Progent's Microsoft certified engineers are available to provide an easy and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to handle unexpected system crises or especially challenging integration projects.

Benefits of Progent's IT Support for Companies in Fargo North Dakota
Progent's online technical help services allow your Fargo business to experience the advantages of on-call, enterprise-grade IT support without the cost of managing a full-time IT organization. Your information system will acquire added strategic value by being more reliable, efficient, and secure. Advantages to your company include:

  • Seamless virtual expansion of your local IT resources
    For most organizations in Fargo North Dakota, local network support resources, whether consisting of independent consultants or an in-house IT staff, can solve the majority of network issues. However, IT crises might spring up when local support personnel are too busy or absent, and some trouble may involve technology that is unfamiliar to your usual support technicians. In these situations, Progent's on-call service professionals give you an easy, fast, and affordable way to supplement your regular help and to convey useful information to improve your ability to resolve downstream issues locally.

  • Reduced Dependence on Individual Consultants
    For IT maintenance, smaller businesses often depend on independent freelance service providers. Although independent service people have less internal costs than big consulting firms and can afford to charge marginally less, they are occasionally stretched too thin, making it hard to respond quickly to crisis situations. If an independent consultant is occupied with another customer, sick, on vacation, or in training, the lack of fallback help may force your company to go without assistance during an emergency. As your company grows, system downtime and problems with vital applications are more expensive. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a dependable source of reserve support expertise to insure your IT system is always available.

  • Create a Scalable Basis for Smooth Expansion
    Businesses often start with an information architecture created on a shoestring budget. Without a proper framework, slap-dash repairs often get piled onto a weak foundation. As a network grows, stability and scalability issues can impede the productivity of the business. Such badly designed environments require careful analysis, smart strategic planning, and broad-based technical knowledge to evolve to a system infrastructure that can offer the stable foundation to meet critical business requirements and ease future growth.

  • Work with Solution Providers Rather Than Technology Sellers
    Smaller organizations require advice and technical education to navigate through an increasingly complicated maze of technology alternatives capable of accelerating business growth and improving productivity. These companies hardly need a computer consultant who is motivated to earn a commission on a specific vendor's technology. IT consulting and product selling can result in a situation where the recommended solution is designed around a predetermined technology rather than the true requirements of a business. Progent eliminates these conflicts by offering only services instead of products. This allows Progent to match IT consulting with the best needs of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical background, fine tuned support tools, and familiarity with enterprise networking enable businesses to escape the pitfalls of excessive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on industry background, at the forefront of network support, performing a broad variety of technical tasks for a large array of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting staff. This ensures that you get not just expert technical skills, but also a consultant with proven approaches for applying computer knowledge to solve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online service and in-person visits per minute. Consequently, you are charged exclusively for received services. Progent does not demand a higher rate for after-hours or priority service, and within California or in areas where Progent offers on-premises support, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no minimum charge and requires no monthly commitment for services delivered during normal business hours. Many support firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast fixes so you won't be tempted to permit simple problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or small support organizations who provide minimal documentation or details of tasks performed, each service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the service reports transmitted by each staff member to each client. The practice of detailing and archiving support activity allows more effective service and eliminates a slew of common problems such as when a support customer is virtually held hostage to a consultant who won't let go of the keys to the kingdom.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to provide round-the-clock remote tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory rather than reactive. By revealing potential problems before they result in lost productivity, network monitoring can save your IT network from painful and expensive service disruptions.
How Does My Business Begin Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.



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