Progent can provide the support of an accredited engineer with expertise deploying technology from the leading video conferencing/telepresence vendors including Cisco, Polycom, LifeSize and Radvision and can assist you to design, install, expand, or maintain a video conferencing environment that preserves your current investment and maximizes the business value of your information system. Progent also offers the expertise of network infrastructure engineers able to help businesses of all sizes to create and maintain a network that delivers the speed, reliability, security, and scalability required to support your video conferencing/telepresence solution.
Progent's disaster recovery support and business continuity engineers can show you how to design a disaster recovery strategy to prepare for an IT network catastrophe. Progent can show you how to develop a comprehensive disaster recovery plan that incorporates scheduled disaster recovery assessments and drills. Progent's Microsoft and Cisco-authorized consultants can also help you build an affordable, zero-downtime network solution that takes into account reliability issues involving a broad array of network technologies and processes.
Exchange 2013 includes major improvements to the functionality of Exchange 2010 and delivers powerful new features as well as a redesigned structure. These improvements favorably impact vital facets of IT including ease of administration, high availability (HA), security and compliance, operational costs, teamwork, expandability, performance, compatibility, and productivity. Progent's certified Exchange 2013 consulting professionals can help you evaluate the potential business benefits of upgrading to Microsoft Exchange Server 2013, design a cost-effective validation and rollout plan, and educate your IT team to maintain your Exchange Server 2013 environment. Progent can also provide ongoing remote consulting and support and management services for Exchange Server 2013.
Progent can provide cost-effective online support for all releases of Office Access including desktop and browser-based versions and offers expert assistance for application programming, database conversion, performance tuning, report design, and maintenance. Progent also can provide tailored webinar classes for Access application programming and database management.
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Progent's Cisco Catalyst 802.11ax Wi-Fi 6 Wireless Access Point consultants can provide affordable remote and on-premises support for Catalyst next-generation Wi-Fi 6 wireless APs.
Progent's Microsoft-Certified SQL consultants can provide an array of services to help small and midsize businesses to design, implement, manage, and repair Microsoft SQL 2008 solutions in order to get the optimum competitive benefit from Microsoft's advanced database management technology. Also, Progent can provide expertise for network architecture, company-wide protection, and application programming to optimize the strategic value of your information investment.
Progent's Microsoft-certified consultants have more than 10 years of background planning, implementing, enhancing and fixing SCOM environments and offer companies of any size expert remote or on-premises consulting services for Microsoft SCOM 2012. Progent can assist your company to design a topology for SCOM 2012 servers that provides the responsiveness and availability needed to monitor your datacenter efficiently, whether your infrastructure are on-premises, cloud-based, or a mixed solution. Progent can also assist you to import and customize System Center 2012 Operations Manager management packs based on best practices for tracking network infrastructure and both Microsoft and 3rd-party applications and services. In addition, Progent can provide fast remote or onsite technical support to help you to remediate critical problems uncovered by Microsoft SCOM 2012.
Progent's Microsoft-certified Windows 2000 Server experts offer computer help and IT consulting services for the entire family of .NET Servers, Windows Server 2000, and Windows Server 2003. Progent's Microsoft Windows Server 2000 configuration, update, and support services include network design, deployment, documentation, local and remote technical support, Call Center outsourcing, professional security analysis, full service outsourcing, and economical co-sourcing.
Progent’s fault tolerant network experts provide reliability consulting, disaster recovery services, network load balancing, high-availability interoffice access, fault-tolerant Internet connection design, high-availability data center support, and other 24x7 networking services to show your organization configure a non-stop network for line-of-business applications. Progent possesses the background to design economical, non-stop networks by deploying the expanding library of Microsoft Windows Cluster servers including Windows 2003 Cluster Server, Microsoft SQL Cluster Server, and Exchange Cluster. Progent’s Microsoft and Cisco authorized consultants can show you how to you design a high-availability mutli-location network with a fully mirrored Internet interface and efficient network load balancing.
Progent's webinar training classes offer small companies the cost savings, simplicity, and versatility of online seminars and the proven training techniques of expert instructors who use sophisticated technology to reproduce live, participatory learning environments. Progent can provide online training for popular desktop software including components of Microsoft Office such as Microsoft Office Excel, Word, Access, and Project: MS Dynamics business accounting and management solutions including MS Dynamics GP; as well as other leading desktop applications like Photoshop, Acrobat Writer, and Crystal Reports.
Stealth intrusion testing is an important part of any comprehensive network security plan. Progent’s security experts can run thorough penetration tests without the knowledge of your organization's in-house IT resources. Stealth penetration checking shows whether existing security monitoring systems such as intrusion incident alerts and event history analysis are correctly set up and actively observed.
Progent's CCIE-certified network infrastructure experts offer advanced support for Cisco Unified Communications Manager (previously CallManager). Progent can assist your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server failover systems.
Progent's Cisco CCIE-certified network infrastructure experts can help you to manage older PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X firewalls. Progent can also help you to configure, manage, update and troubleshoot Cisco ASA 5500-X firewalls with Firepower Services.
Progent's Microsoft-certified engineers can assist your company to automate desktop PC change and update deployment by delivering support for management solutions that include Microsoft System Center Configuration Manager 2007, Systems Management Server 2003, and Windows Server Update Services (WSUS).
Configuration Manager automates application and device deployment and updating, centralizes security and compliance settings management, inventories network assets, guards against corporate data leakage, provides network health reporting, enables secure self service, and offers a common point of control for managing multi-operating system ecosystems running on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consultants and Microsoft Azure cloud integration experts can help your organization with any aspect of planning, implementing, using and repairing a SCCM deployment for local, cloud, or hybrid environments.
Progent's Private Cloud Hosting service offers complete hosting of a small organization's servers in an environment that delivers the maximum degree of availability and scalability and is also easy to transfer to any data center. Progent's Private Cloud Hosting options are based on mature virtualization technologies that allow small businesses with multi- platform IT systems to save dramatically on the costs of capital investments, infrastructure support, and IT administration while benefiting from enterprise-class fault tolerance and an unprecedented degree of vendor independence.
Office 365 is Microsoft's expanding family of client productivity applications and cloud-hosted services available on a monthly or annual subscription basis. Office 365 apps and cloud services are available in a variety of subscription plans intended for customers ranging from individuals and home offices to enterprises. Progent offers quick and affordable remote access to consultants with in-depth knowledge of Microsoft, Mac, Apple iOS, and Android technology. Progent can help you to understand the many subscription plans available with Office 365 and integrate your information network with Office 365 so you derive maximum business value. Progent supports multi-vendor networks that incorporate Windows, macOS, and Linux technology. Progent can also assist your business to build and maintain hybrid ecosystems that transparently combine local and cloud-based resources.
ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by tracking the health of critical devices that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so any looming problems can be resolved before they can impact productivity.
Progent can show you how to plan and execute an efficient move to Dynamics GP so that you retain your data, strengthen your security, modernize your analytics, take full advantage of Microsoft Office support, and reduce productivity disruption by creating and executing a smart migration plan. Progent can also help train new Dynamics GP users so you don't waste productivity. Progent can enhance your financial reports and business analytics by providing Crystal Reports help, FRx programming, and Excel expertise. Progent's background with Microsoft .NET technology, Microsoft SQL Server solutions, and designing with VBasic, XML and other tools make it possible to create specialized business software and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP.
Progent's wireless site survey and predictive modeling assist you to design, deploy and debug a Wi-Fi network customized for your environment, providing you a wireless solution that delivers the coverage, speed, density, Quality of Service, security, and roaming ability your business needs. Wi-Fi survey services from Progent include online predictive analysis for planning a Wi-Fi network and onsite survey services for validating, tuning, and troubleshooting an operational Wi-Fi network.
Microsoft Windows Enterprise Directory requires extensive field experience to configure efficiently across an enterprise. Progent’s Microsoft Premier consultants are experts in designing, integrating, and troubleshooting sophisticated Microsoft Enterprise AD installations. Progent’s fields of expertise with Microsoft Windows Active Directory include replication problems, multi-domain partition design, repair of corrupted AD objects, cleaning up legacy legacy software configuration objects in production AD systems, and repair of failed configurations of Active Directory and Active Directory-associated applications.
Progent’s Disaster Recovery/Business Continuity specialists offer extensive experience helping small and mid-size businesses to reduce system downtime by providing affordable remote consulting support for disaster recovery/business continuity planning, fault-tolerant network design, backup/restore solutions, and transparent system maintenance. Progent’s business continuity experts can help your company to develop and test a sensible business continuity strategy that aligns with your business needs and budget. Progent’s disaster recovery specialists can assist you to architect, deploy, and maintain resilient technologies including redundant Internet connectivity, virtualization, clustering, load balancing, transparent off-site backup, and geographically dispersed data centers.
Microsoft Exchange 2013 includes significant enhancements to the capabilities of Microsoft Exchange 2010 and delivers important innovations as well as a redesigned architecture. These improvements favorably impact key areas including ease of administration, high availability (HA), security and compliance, cost of ownership, collaboration, extensibility, performance, compatibility, and productivity. Progent's certified Exchange Server 2013 consulting experts can help you evaluate the potential advantages of upgrading to Exchange Server 2013, create a cost-effective test and rollout plan, and educate your IT team to maintain your Microsoft Exchange 2013 solution. Progent can also provide affordable online consulting and management services for Microsoft Exchange Server 2013.
Progent offers comprehensive support for every step of your Microsoft Exchange Server 2010 migration with services that include end-to-end project management, site analysis, project planning, cost estimates of new software and hardware required, recommended sourcing, system testing at customer location or at Progent's test facility, managing temporary coexistence between Microsoft Exchange 2010 and Exchange 2003 or 2007, implementation of the solution, deactivating the old servers, and webinar training for client's IT staff and users.
Progent's temporary IT staffing services enable businesses to meet the need for IT professionals without dealing with the expense and delays that come with vetting and recruiting experienced technical help and without increasing your full-time head count.
Progent can assist you in all facets of your upgrade to Exchange 2016 including designing high availability (HA) system topology for a local, cloud-based or hybrid environment; licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization design; specifying mass storage requirements for your virtual machines, databases and log files; setting up hardware load balancing (HLB) for fault-tolerant CAS services; designing, building and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing your firewall; creating SSL certs; providing client integration with Office desktop or Microsoft Office 365; and configuring Outlook on the web.
Progent offers businesses of all sizes world-class network remote or on-premises consulting services for networks based on Windows technology and Microsoft's .NET platform including Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier Certified network consultants also can provide security consulting for companies varying in size from the small office to the global enterprise.
Key features of Dynamics GP/Great Plains accounting include a modular design that allows you to buy only the components you require, a standardized foundation based on Microsoft technologies to safeguard your investment and offer a tightly interconnected environment, advanced reporting capabilities that allow you to track all operations, revenues and expenses and sales trends, compatibility with Microsoft Office to enable access to business data, the ability to process data from virtually any database or desktop application into Microsoft GP/Great Plains, and an open design that makes it easy to create custom applications. Progent can help you configure and support a reliable, protected server and communications network to support Microsoft Dynamics GP/Great Plains, and can provide expert GP/Great Plains consultants to help you convert the advanced features of Microsoft Dynamics GP accounting into a productive business solution.
Progent offers cost-effective remote support to help companies to integrate Amazon AWS cloud services including Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for scalable high-performance storage, and Amazon Glacier for low-cost long-term archiving. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, readiness evaluation, architectural design, testing, configuration, administration, performance tuning, software license management, disaster recovery mechanisms, and security and compliance. Progent can provide advanced expertise with firewalls and VPN access and can help you deploy all-cloud or hybrid cloud environments that seamlessly integrate Amazon AWS services. Progent can provide as-needed support to assist you to overcome technical roadblocks or Progent can deliver project management outsourcing or co-sourcing services to help you migrate to the Amazon AWS platform on schedule and within budget.
Progent's disaster recovery planning and business continuity consultants can show you how to create a disaster recovery plan in case of an IT system disaster. Progent can show you how to create a comprehensive disaster recovery strategy that includes periodic disaster recovery evaluations and drills. Progent's Microsoft and Cisco-certified consultants can also show you how to create an affordable, zero-downtime system architecture that addresses reliability issues involving a broad range of infrastructure technologies and procedures.
Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid network models that combine on-premises IT assets along with public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud migration support services that include Microsoft Azure hybrid cloud design and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has 20 years of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent's Microsoft-certified Windows Server 2019 consultants can help your company to plan and carry out a cost-effective migration to Windows Server 2019 using existing deployment architecture or a new cloud-based or hybrid model. Microsoft Windows Server 2019 delivers significant enhancements in capacity, speed, ease of management, virtualization, security and compliance, hybrid on-prem plus cloud integration, resilience, and Linux support.
Progent's Cisco Catalyst 802.11ax Wi-Fi 6 AP experts can provide affordable remote and onsite help for Catalyst next-generation Wi-Fi 6 wireless access points.
Microsoft Lync 2010 provides IM, Real Presence, audio and video conferencing, desktop collaboration, as well as VoIP and public switched telephone network telephony. Microsoft Lync Server 2010 can extend the capability of Microsoft Exchange, SharePoint and Office desktop or cloud-based Office 365 and simplify administration through integration with Windows AD. Lync 2010 can also reduce expenses by eliminating VoIP equipment and subscription fees, PBX systems, or conventional teleconferencing technology. Progent's certified IM and Presence consultants can provide online and on-premises support services to assist your company to maintain and troubleshoot your current Lync Server 2010 environment or evaluate the benefits of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's new version of the product. Progent can also assist your organization to plan and carry out an efficient Skype for Business migration.
Progent's certified engineers offers offsite and on-premises support services to assist your company to administer, support, and troubleshoot computers based on Microsoft Windows 7 and also offers help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers support for management automation, network security, backup and restore, remote access, mobile device management, wireless network design, and remote network monitoring.
Progent can assist small and medium-size companies to implement collaboration solutions to permit their remote workforce to benefit from positive teamwork with fellow workers and other stakeholders.
Progent's Juniper-authorized network consultants can help you to design and deploy Juniper Firewall and VPN platforms, optimize and troubleshoot your infrastructure, and migrate smoothly from outdated products to the latest versions. Progent's Junos OS consultants can also offer support for Juniper's premier network control software to enable you to simplify the management and strengthen the protection of your Juniper VPN devices and firewalls. Progent also has broad background supporting Juniper's NetScreen OS and ScreenOS operating system platforms and can assist organizations manage networks that incorporate a combination of Juniper's software platforms.
Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis solution that enables the rapid creation of a new generation of high-end applications that can give your company a critical competitive edge. Microsoft SQL Server 2000 features core support for XML and the ability to query across the Internet and beyond the firewall. The experience of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of work supporting Microsoft technology, ensures you success in designing, deploying and managing Microsoft SQL Server solutions that are seamlessly integrated with other applications powered Microsoft's .NET platform.
Progent's Microsoft-certified consultants offer online or in-person support to help businesses of any size to plan, deploy, manage, and troubleshoot a backup/recovery solution based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent can assist you to migrate from older releases of Data Protection Manager or from another backup platform, and Progent can optimize your SCDPM 2012 implementation for onsite, cloud-based, or hybrid environments. Progent offers as-needed support for fixing particularly stubborn problems, or full project management services. Progent's consultants can also help you to design Data Protection Manager into an enterprise-class disaster recovery strategy.
Small to mid-sized companies can now enjoy all the benefits of Microsoft Operations Manager 2007 and also have fast access to Progent’s Microsoft certified IT consulting experts. With Progent's economically priced network service packages, mid-size organizations can select a basic co-sourcing service program built around Microsoft System Center Operations Manager 2007 with network monitoring, reporting, Help Desk and remote service or a complete 24x7 outsourcing package. Progent supports System Center Operations Manager to offer small and midsize company information systems world-class availability, protection and productivity.
System Center Configuration Manager automates software provisioning at scale, simplifies security and compliance settings management, keeps track of network resources, guards against company data leakage, performs health monitoring, allows secure end-user self service, and delivers a single point of control for administering multi-OS networks running on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud specialists can assist your organization with any aspect of planning, installing, using and troubleshooting a System Center Configuration Manager solution for on-premises, cloud-based, or hybrid networks.
Progent can help you to plan and execute an efficient transition from a Sun Solaris-based information environment to a network powered by Windows and suited for supporting Microsoft's powerful office productivity software, business applications, and developer platforms. Progent's Solaris, Windows and Cisco engineers and software development experts can help you guard your information and reduce productivity disruption by developing an efficient transition strategy that preserves your existing investments in Sun Solaris application and technology. UNIX-to-Windows migration consulting expertise available from Progent include analysis of current environment, transition strategy and validation, Microsoft Exchange migration services, information and application software transition, and processor and storage system transition and economization.
To deliver economical IT services for small businesses, Progent has developed full-service computer outsourcing packages that give small businesses fast access to network expertise without requiring you to recruit, train, and manage an expensive in-house computer support team. Progent’s IT outsourcing packages give you an economical alternative for building a secure and robust environment for your important Microsoft Windows office productivity products including Office XP and Office 2003.
Progent provides network services for mid-size companies who have 100 to 250 network users. The mid-size business or office has typically been an overlooked part of the market for IT consulting expertise. The cost structures and support delivery models of major outside support organizations make them excessively costly for the typical mid-size company or small medium business (SMB), which commonly relies on a minimal IT budget with which to support an information system whose complexity and capability are often comparable to the information systems of far larger companies. Progent's service delivery model, which takes full advantage of remote service, virtual network technology and 24x7 network monitoring, significantly lowers the network maintenance costs of an SMB while providing the small company with big-company service from certified, IT experts knowledgeable in a wide array of midsized business technologies. If your medium size organization or small business is searching for levels of IT help appropriate by a mid-size organization without budgeting big-company costs, you need Progent.
Progent's Wi-Fi site survey and predictive modeling help you to plan, implement and debug a Wi-Fi network adapted to your environment, offering your business a WLAN that has the reception, speed, capacity, QoS, security, and hand-off capability your business needs. Wireless survey services from Progent include online predictive modeling for designing a Wi-Fi LAN and on-premises survey services for validating, optimizing, and debugging an operational Wi-Fi network.
Fault Tolerant Internet Data Center Consultant Services
Progent offers affordable online and on-premises consulting to assist businesses to migrate all or part of their critical IT infrastructure to Google Cloud Platform (GCP). This can save management hassle and hardware costs and enable access to Google's cutting edge AI and machine learning technology. Progent can assist you with every aspect of Google Cloud Platform migration and troubleshooting including requirements analysis, preparedness assessment, system design, pilot testing, deployment, administration, performance optimization, software license management, backup/restore mechanisms, and security and compliance.
Stealth penetration testing is a key part of any overall IT system security strategy. Progent’s security professionals can run extensive penetration tests without the knowledge of your company's internal IT resources. Unannounced penetration testing uncovers whether current security defense systems such as intrusion detection alerts and event log monitoring are correctly configured and consistently monitored.
Progent is a Microsoft Certified Partner and has earned accredited competencies such as Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners represent the elite organizations who receive the top customer satisfaction and enjoy the closest operational relationship with Microsoft. The knowledge, skills, and commitment needed to achieve the status of Microsoft Certified Partner benefits Progent's clients by allowing Progent to offer your business more complete solutions for your IT system.
Immediate Technical Support High-Availability Data Center
Progent's Apple Mac experts can promote the creative aspect of Mac computing by providing help services and training in graphics, sound, and video. Progent's consultants offer expertise in a range of Apple Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with specific jobs such as scanning or digitizing audio or video or setting up an audio/video production facility.
Ubiquiti's UniFi line of Wi-Fi infrastructure appliances includes a wide selection of Wave 2 Wi-Fi access points, security gateways, and switches. Ubiquiti UniFi appliances installed throughout multiple venues with thousands of APs can be remotely configured and administered using free UniFi Controller software, which centralizes and simplifies setup, discovery, management, optimization, debugging, monitoring, and analytics. Progent can provide the skills of seasoned Wi-Fi consultants who can assist you to assess the value of Ubiquiti’s UniFi technology for your business and assist you to design, install, administer, and maintain your UniFi solution.
Microsoft Exchange Server 2013 incorporates significant enhancements to the functionality of Exchange Server 2010 and delivers powerful innovations plus a redesigned structure. These improvements affect vital areas such as ease of administration, high availability (HA), compliance, cost of ownership, collaboration, scalability, throughput, compatibility, and productivity. Progent's certified Exchange Server 2013 consulting professionals can help you understand the potential advantages of upgrading to Exchange Server 2013, create a cost-effective test and rollout strategy, and train your IT team to manage your Exchange Server 2013 solution. Progent can also provide affordable online consulting and management services for Exchange Server 2013.
Progent can help businesses of all sizes to migrate all or part of their computing infrastructure to Microsoft Azure. This can streamline IT management and lower equipment expense. Azure includes a comprehensive library of cloud services and Progent can assist you to evaluate the benefits and restrictions of various cloud computing architectures supported by Azure. Progent can help you manage cloud-based or hybrid cloud and local apps and resources and make sure that you avoid the common mistakes small organizations make when moving to a public cloud. Progent can assist you to configure cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, handle authentication with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also assist you to prepare perimeter firewalls and IPsec VPN connections and also to manage iPhones and iPads and Google Android smartphones and tablets.
Progent can provide fast remote access to Cisco-certified CCIE network infrastructure consultants. Progent's CCIE engineers can connect to your environment via powerful remote support tools to provide fast and affordable analysis and remediation of urgent network infrastructure issues.
Years of background providing Microsoft support and Cisco technology consulting has allowed Progent to develop an unmatched ability for serving branch offices that require network help with the responsiveness common to with small organizations but which includes effective communications, thorough documentation, and adherence to corporate IT standards. If your enterprise has a sales office located anywhere in California or any region covered by Progent's consultants, Progent can provide a wide array of onsite and remote network consulting services and system architecture assistance.
Progent provides three essential types of Helpdesk services including Microsoft and Cisco Help Desk Outsourcing Support Services, Virtual Helpdesk Services, and Helpdesk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of authorized Microsoft professionals gives your clients instant access to a reliable support group with years of experience delivering phone support and remote access repair for IT systems powered by Microsoft products. Progent's focus is on giving the support Helpdesk a respected reputation as a key contributor to business productivity. Progent's target is to resolve and not simply report problems.
Small to middle size companies can now get all the benefits of Operations Manager 2007 and in addition have fast access to Progent’s Microsoft Certified network support professionals. With Progent's affordably priced network service packages, small and midsize businesses can choose a simple Operations Manager 2007-based co-sourcing service program with network monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing solution. Progent supports System Center Operations Manager to provide small business networks enterprise-class reliability, security, and performance.
The Progent Test and Training Lab located at the QTS Data Center is available for testing line-of-business applications, creating cost-effective system upgrade procedures, assessing and optimizing performance, planning or verifying disaster recovery strategies, resolving compatibility problems, and building training environments for new technologies. For Progent clients without sufficient internal resources to configure proper test systems, Progent's Test and Training Lab reduces capital outlay and technical risk while keeping vital network initiatives on schedule.