Can Progent help my business create a disaster recovery plan?
Progent's disaster recovery consulting experts can help you create and validate a disaster recovery strategy that minimizes the chances of losing vital data in the event of a catastrophic network failure and that enables the rapid recovery of network functions. Progent's consultants can also assist your business to design a cost-effective high-availability network infrastructure that eliminates vulnerability to single-point breakdowns and that makes system restoration processes simpler to manage.

How can Progent help improve the fault tolerance of my network?
Progent's fault-tolerant IT consulting professionals can help you create a sensible, fault-tolerant IT environment that addresses important issues covering a broad array of network infrastructure architectures and methodologies such as zero-downtime Internet connections, failover clustering, network load balancing, colocation center solutions, branch communication, real-time remote backup, hybrid cloud integration and workplace recovery planning.

Can Progent manage our backup and recovery operations?
Progent has partnered with leading backup technology vendors to produce ProSight Data Protection Services (DPS), a selection of subscription-based offerings that provide backup-as-a-service (BaaS). All ProSight DPS products automate and monitor your backup processes and enable transparent backup and fast restoration of critical files, folders, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss resulting from hardware failures, catastrophic events, malware like ransomware, human error, malicious insiders, or software bugs. Managed backup services in the ProSight DPS family include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and Hybrid Backup. Your Progent consultant can help you determine which of these managed backup services are most appropriate for your IT environment.

How can Progent help us defend against or recover from ransomware attacks?
Progent's ransomware cleanup and network restoration experts offer extensive experience helping businesses fend off ransomware threats and restore operations quickly after ransomware attacks. Progent's services include vulnerability assessments, AI-based filtering and heuristics, extensive forensics, plus rapid recovery spearheaded by Progent's veteran team of ransomware response professionals.

How can Progent's virtualization support help with disaster recovery/business continuity planning?
Virtualization technology is a pivotal piece of any contemporary business continuity solution for on-premises, cloud-based or hybrid deployments. Virtualized servers can be provisioned, updated, copied and restored quickly and simply, offering a level of flexibility for ensuring high-availability almost impossible to achieve with traditional physical servers. Progent can assist you to design and deploy a virtual server environment by offering Microsoft Windows 2019 failover cluster expertise, Microsoft Windows 2016 Hyper-V disaster recovery solutions, Windows 2012 Hyper-V maintenance and migration, VMware vSphere expertise, VMware Site Recovery Manager business continuity consulting, VMware NSX network virtualization architecture and integration, or Citrix XenServer support services. These products can eliminate much of the time needed for scheduled maintenance, failing over to emergency backup data centers, and restoring business-critical functions.

Does Progent offer consulting help for Windows Server failover clustering technology?
Progent offers expertise with current and legacy failover clustering technologies incorporated in the various releases of Windows Server. Progent's Gold-certified Windows Server 2019 experts and Windows Server 2016 consultants can help you deploy advanced disaster recovery and high availability solutions such as Storage Replica, Storage Spaces Direct, VM Load Balancing and Cloud Witness. Progent's Windows Server 2012 R2 failover cluster experts can help you optimize your current clustering environment or migrate non-disruptively to the latest release of Windows Server using the Cluster Operating System Rolling Upgrade feature. For older versions of Windows Server like Windows Server 2008 and Windows Server 2003, Progent can help you design an efficient upgrade that allows you to benefit from the enhanced availability, performance and security plus the lower operating costs of Microsoft's modern failover clustering tools.

Can Progent help us deploy VMware Site Recovery Manager for disaster recovery preparedness?
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for recovering applications and services rapidly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, updates and fixes and can generate audit reports to verify complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM and VMware NSX consulting expert to assist you to design, deploy, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.

How Can Progent help us integrate NetApp's MetroCluster zero-data-loss disaster recovery platform?
NetApp MetroCluster is a disaster recovery software suite that combines array-based storage clustering with replication to deliver fast, zero RPO disaster recovery (DR) between datacenters located up to 300km apart. Progent can provide the skills of a certified NetApp MetroCluster expert who can help you to design, configure, administer, update, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can assist you to choose an architecture for your MetroCluster deployment that meets your functional requirements and IT budget. Progent can make sure you adhere to best practices for installing your MetroCluster solution by providing help with tasks such as assigning disk pools, arranging plexes layout, provisioning NetApp FlexVol volumes, setting up NetApp Snapshot, provisioning switches, implementing a tiebreaker, setting up a configuration replication network, and testing your DR system to verify adherence with information assurance standards and regulatory mandates.

Can Progent help my company to design a fault-tolerant load balancing solution?
Progent's network load balancing support services address a broad array of load balancing techniques including server and storage balancing, business software balancing, and network infrastructure routing. Progent's infrastructure engineers can help your company to choose, configure, and maintain appliance-based and software-based load balancing products from leading suppliers including Microsoft, Cisco, VMware, Barracuda, Citrix and F5 Networks. For a description of the Virtual Machine Load Balancing feature introduced in Windows Server 2016 and refined in Windows Server 2019, see Windows Server 2016 load disaster recovery consulting and Windows Server 2019 load balancing expertise.

What services from Progent can help my company take full advantage of a colocated datacenter?
Progent's colocation consultants can help you select high availability datacenters that match the specific needs of your business. Fault-tolerant colocated datacenters are particularly appealing to small and midsize organizations because of their affordability and convenience compared to pursuing a do-it-yourself strategy. Trying to build an on-site datacenter that offers even a basic degree of fault tolerance is financially prohibitive for typical small companies. Progent is ready to help you get all the advantages of non-stop data centers and fault tolerant colo sites by providing a full range of consulting and technical services including hands-on assistance when necessary.

We need a disaster recovery solution that protects our branch offices. Can Progent help?
Progent's remote office infrastructure consultants can help small and mid-size organizations to incorporate branch office and remote sites into their disaster recovery strategy by integrating technologies that support synchronous and asynchronous replication plus rapid failover, restoration and reprotect. Progent's Cisco-certified CCIE engineers can design and implement high-availability inter-office networks based on fault tolerant EIGRP network routers or zero-downtime OSPF deployment of Cisco routers. Progent can show you how multi-path connectivity with automatic failover offers economical non-stop interoffice networking. Progent's Windows Server 2019 DR/BC preparedness experts and Windows Server 2016 consultants can show you how to deploy Storage Replica in a server-to-server configuration for a cost-effective disaster recovery solution that uses asynchronous replication between branch offices and datacenters. Progent's VMware Site Recovery Manager consultants can show you how to design an economical shared recovery topology where multiple branch offices are protected by the same recovery site.

How can Progent assist my company to implement fault-tolerant Internet connections?
Progent's Internet connectivity consultants and Cisco CCIE-certified network support professionals can help you apply the latest connectivity technology to implement affordable failover Internet connections. Progent can clarify the trade-offs concerning reliability, performance, and affordability to help you choose the most efficient solution for achieving non-stop Internet connectivity.

Does Progent offer support for Microsoft System Center Data Protection Manager?
Progent's expert Data Protection Manager consultants can assist you to develop an effective workplace recovery plan, implement a cost-effective fault-tolerant IT infrastructure, deploy a Data Protection Manager-powered backup/recovery system, thoroughly validate your system, train your IT staff or regular service providers how to maintain Microsoft Data Protection Manager, or provide complete IT support outsourcing such as remote hosting of virtual or physical DPM servers in Progent's secure data center facility.

Can Progent help us design and integrate a Barracuda Backup solution?
Barracuda Backup is a low-cost, subscription backup and disaster recovery platform for small and mid-size organizations. A Barracuda Backup solution can incorporate a purpose-built physical appliance manufactured by Barracuda or a virtual appliance with similar functionality but which utilizes your own storage hardware. Barracuda Backup safeguards critical business data produced on-premises, at one or multiple remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts can provide a broad array of consulting services to help your business to plan, configure, manage and troubleshoot a BDR solution built on Barracuda Backup. For more information, see Barracuda Backup and disaster recovery consulting.

Does Progent offer consulting support for Altaro VM Backup software?
Altaro VM Backup is designed to provide smaller organizations a robust and low-cost solution for backing up and restoring virtual machines based on Hyper-V and/or VMware. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud-based BDR deployments and also supports cloud backup to Azure Block Blob storage. Progent's Altaro-certified backup and disaster recovery consultants can help you design. configure, manage and troubleshoot a backup/recovery system powered by Altaro VM Backup.

Does Progent offer a service for backing up and restoring Office 365?
Microsoft Office 365 includes basic archiving capability but does not offer native support for critical data protection features such as Exchange backups or longer than 30-day point-in-time recovery for OneDrive and SharePoint. Altaro Office 365 Backup provides a feature-rich solution for programmable backup and fast recovery of all your O365 mail, Teams Chats, SharePoint Online files, and OneDrive for Business data. Progent is a certified Altaro partner and offers ProSight Data Protection Services Office 365 Total Backup to deliver end-to-end managed services for Altaro's O365 data protection suite. ProSight Data Protection Services Office 365 provides an affordable backup-as-a-service option that defends O365 applications against data loss caused by user or system error, malicious activity, and malware attacks such as ransomware. To learn more, visit Altaro Office 365 Total Backup Services.

Can Progent help us integrate DoubleTake Software's replication management products?
DoubleTake Software, which was acquired and rebranded by Carbonite, offers small and midsize companies an affordable alternative for backing up and recovering business-critical applications including Exchange, SQL, RIM Blackberry, and Microsoft SharePoint. Progent's DoubleTake/Carbonite support experts and disaster recovery planning engineers have in-depth experience integrating the DoubleTake/Carbonite Availability platform into small company information systems to create an advanced level of availability and business continuity readiness at a budget-friendly cost.

How can my company get help from Progent for disaster recovery support?
To get in touch with Progent about professional help for business continuity planning or fault tolerant computing, phone 1-800-993-9400 or visit Contact Progent.



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