Disaster Recovery Consulting Support
Frequently Asked Questions
- Can Progent help my business create a disaster recovery plan?
- How can Progent help improve the fault tolerance of my network?
- Can Progent manage our backup and recovery operations?
- How can Progent help us defend against or recover from ransomware attacks?
- How can Progent's virtualization support help with disaster recovery/business continuity planning?
- Does Progent offer consulting help for Windows Server failover clustering technology?
- Can Progent help us deploy VMware Site Recovery Manager for disaster recovery preparedness?
- How Can Progent help us integrate NetApp's MetroCluster zero-data-loss disaster recovery platform?
- Can Progent help my company to design a fault-tolerant load balancing solution?
- What services from Progent can help my company take full advantage of a colocated datacenter?
- We need a disaster recovery solution that protects our branch offices. Can Progent help?
- How can Progent assist my company to implement fault-tolerant Internet connections?
- Does Progent offer support for Microsoft System Center Data Protection Manager?
- Can Progent help us design and integrate a Barracuda Backup solution?
- Does Progent offer consulting support for Altaro VM Backup software?
- Does Progent offer a service for backing up and restoring Office 365?
- Can Progent help us integrate DoubleTake Software's replication management products?
- How can my company get help from Progent for disaster recovery support?
Progent's disaster recovery consulting experts can help you create and validate a disaster recovery strategy that minimizes the chances of losing vital data in the event of a catastrophic network failure and that enables the rapid recovery of network functions. Progent's consultants can also assist your business to design a cost-effective high-availability network infrastructure that eliminates vulnerability to single-point breakdowns and that makes system restoration processes simpler to manage.
How can Progent help improve the fault tolerance of my network?
Progent's fault-tolerant IT consulting professionals can help you create a sensible, fault-tolerant IT environment that addresses important issues covering a broad array of network infrastructure architectures and methodologies such as zero-downtime Internet connections, failover clustering, network load balancing, colocation center solutions, branch communication, real-time remote backup, hybrid cloud integration and workplace recovery planning.
Can Progent manage our backup and recovery operations?
Progent has partnered with leading backup technology vendors to produce ProSight Data Protection Services (DPS), a selection of subscription-based offerings that provide backup-as-a-service (BaaS). All ProSight DPS products automate and monitor your backup processes and enable transparent backup and fast restoration of critical files, folders, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss resulting from hardware failures, catastrophic events, malware like ransomware, human error, malicious insiders, or software bugs. Managed backup services in the ProSight DPS family include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and Hybrid Backup. Your Progent consultant can help you determine which of these managed backup services are most appropriate for your IT environment.
How can Progent help us defend against or recover from ransomware attacks?
Progent's ransomware cleanup and network restoration experts offer extensive experience helping businesses fend off ransomware threats and restore operations quickly after ransomware attacks. Progent's services include vulnerability assessments, AI-based filtering and heuristics, extensive forensics, plus rapid recovery spearheaded by Progent's veteran team of ransomware response professionals.
How can Progent's virtualization support help with disaster recovery/business continuity planning?
Virtualization technology is a pivotal piece of any contemporary business continuity solution for on-premises, cloud-based or hybrid deployments. Virtualized servers can be provisioned, updated, copied and restored quickly and simply, offering a level of flexibility for ensuring high-availability almost impossible to achieve with traditional physical servers. Progent can assist you to design and deploy a virtual server environment by offering Microsoft Windows 2019 failover cluster expertise, Microsoft Windows 2016 Hyper-V disaster recovery solutions, Windows 2012 Hyper-V maintenance and migration, VMware vSphere expertise, VMware Site Recovery Manager business continuity consulting, VMware NSX network virtualization architecture and integration, or Citrix XenServer support services. These products can eliminate much of the time needed for scheduled maintenance, failing over to emergency backup data centers, and restoring business-critical functions.
Does Progent offer consulting help for Windows Server failover clustering technology?
Progent offers expertise with current and legacy failover clustering technologies incorporated in the various releases of Windows Server. Progent's Gold-certified Windows Server 2022 disaster recovery experts, Windows Server 2019 experts, and Windows Server 2016 consultants can help you deploy advanced disaster recovery and high availability solutions such as Storage Replica, Storage Spaces Direct, VM Load Balancing and Cloud Witness. Progent's Windows Server 2012 R2 failover cluster experts can help you optimize your current clustering environment or migrate non-disruptively to the latest release of Windows Server using the Cluster Operating System Rolling Upgrade feature. For older versions of Windows Server like Windows Server 2008 and Windows Server 2003, Progent can help you design an efficient upgrade that allows you to benefit from the enhanced availability, performance and security plus the lower operating costs of Microsoft's modern failover clustering tools.
Can Progent help us deploy VMware Site Recovery Manager for disaster recovery preparedness?
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for recovering applications and services rapidly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, updates and fixes and can generate audit reports to verify complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM and VMware NSX consulting expert to assist you to design, deploy, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
How Can Progent help us integrate NetApp's MetroCluster zero-data-loss disaster recovery platform?
NetApp MetroCluster is a disaster recovery software suite that combines array-based storage clustering with replication to deliver fast, zero RPO disaster recovery (DR) between datacenters located up to 300km apart. Progent can provide the skills of a certified NetApp MetroCluster expert who can help you to design, configure, administer, update, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can assist you to choose an architecture for your MetroCluster deployment that meets your functional requirements and IT budget. Progent can make sure you adhere to best practices for installing your MetroCluster solution by providing help with tasks such as assigning disk pools, arranging plexes layout, provisioning NetApp FlexVol volumes, setting up NetApp Snapshot, provisioning switches, implementing a tiebreaker, setting up a configuration replication network, and testing your DR system to verify adherence with information assurance standards and regulatory mandates.
Can Progent help my company to design a fault-tolerant load balancing solution?
Progent's network load balancing support services address a broad array of load balancing techniques including server and storage balancing, business software balancing, and network infrastructure routing. Progent's infrastructure engineers can help your company to choose, configure, and maintain appliance-based and software-based load balancing products from leading suppliers including Microsoft, Cisco, VMware, Barracuda, Citrix and F5 Networks. For a description of the Virtual Machine Load Balancing feature introduced in Windows Server 2016 and refined in Windows Server 2019, see Windows Server 2016 load disaster recovery consulting and Windows Server 2019 load balancing expertise.
What services from Progent can help my company take full advantage of a colocated datacenter?
Progent's colocation consultants can help you select high availability datacenters that match the specific needs of your business. Fault-tolerant colocated datacenters are particularly appealing to small and midsize organizations because of their affordability and convenience compared to pursuing a do-it-yourself strategy. Trying to build an on-site datacenter that offers even a basic degree of fault tolerance is financially prohibitive for typical small companies. Progent is ready to help you get all the advantages of non-stop data centers and fault tolerant colo sites by providing a full range of consulting and technical services including hands-on assistance when necessary.
We need a disaster recovery solution that protects our branch offices. Can Progent help?
Progent's remote office infrastructure consultants can help small and mid-size organizations to incorporate branch office and remote sites into their disaster recovery strategy by integrating technologies that support synchronous and asynchronous replication plus rapid failover, restoration and reprotect. Progent's Cisco-certified CCIE engineers can design and implement high-availability inter-office networks based on fault tolerant EIGRP network routers or zero-downtime OSPF deployment of Cisco routers. Progent can show you how multi-path connectivity with automatic failover offers economical non-stop interoffice networking. Progent's Windows Server 2019 DR/BC preparedness experts and Windows Server 2016 consultants can show you how to deploy Storage Replica in a server-to-server configuration for a cost-effective disaster recovery solution that uses asynchronous replication between branch offices and datacenters. Progent's VMware Site Recovery Manager consultants can show you how to design an economical shared recovery topology where multiple branch offices are protected by the same recovery site.
How can Progent assist my company to implement fault-tolerant Internet connections?
Progent's Internet connectivity consultants and Cisco CCIE-certified network support professionals can help you apply the latest connectivity technology to implement affordable failover Internet connections. Progent can clarify the trade-offs concerning reliability, performance, and affordability to help you choose the most efficient solution for achieving non-stop Internet connectivity.
Does Progent offer support for Microsoft System Center Data Protection Manager?
Progent's expert Data Protection Manager consultants can assist you to develop an effective workplace recovery plan, implement a cost-effective fault-tolerant IT infrastructure, deploy a Data Protection Manager-powered backup/recovery system, thoroughly validate your system, train your IT staff or regular service providers how to maintain Microsoft Data Protection Manager, or provide complete IT support outsourcing such as remote hosting of virtual or physical DPM servers in Progent's secure data center facility.
Can Progent help us design and integrate a Barracuda Backup solution?
Barracuda Backup is a low-cost, subscription backup and disaster recovery platform for small and mid-size organizations. A Barracuda Backup solution can incorporate a purpose-built physical appliance manufactured by Barracuda or a virtual appliance with similar functionality but which utilizes your own storage hardware. Barracuda Backup safeguards critical business data produced on-premises, at one or multiple remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts can provide a broad array of consulting services to help your business to plan, configure, manage and troubleshoot a BDR solution built on Barracuda Backup. For more information, see Barracuda Backup and disaster recovery consulting.
Does Progent offer consulting support for Altaro VM Backup software?
Altaro VM Backup is designed to provide smaller organizations a robust and low-cost solution for backing up and restoring virtual machines based on Hyper-V and/or VMware. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud-based BDR deployments and also supports cloud backup to Azure Block Blob storage. Progent's Altaro-certified backup and disaster recovery consultants can help you design. configure, manage and troubleshoot a backup/recovery system powered by Altaro VM Backup.
Does Progent offer a service for backing up and restoring Office 365?
Microsoft Office 365 includes basic archiving capability but does not offer native support for critical data protection features such as Exchange backups or longer than 30-day point-in-time recovery for OneDrive and SharePoint. Altaro Office 365 Backup provides a feature-rich solution for programmable backup and fast recovery of all your O365 mail, Teams Chats, SharePoint Online files, and OneDrive for Business data. Progent is a certified Altaro partner and offers ProSight Data Protection Services Office 365 Total Backup to deliver end-to-end managed services for Altaro's O365 data protection suite. ProSight Data Protection Services Office 365 provides an affordable backup-as-a-service option that defends O365 applications against data loss caused by user or system error, malicious activity, and malware attacks such as ransomware. To learn more, visit Altaro Office 365 Total Backup Services.
Can Progent help us integrate DoubleTake Software's replication management products?
DoubleTake Software, which was acquired and rebranded by Carbonite, offers small and midsize companies an affordable alternative for backing up and recovering business-critical applications including Exchange, SQL, RIM Blackberry, and Microsoft SharePoint. Progent's DoubleTake/Carbonite support experts and disaster recovery planning engineers have in-depth experience integrating the DoubleTake/Carbonite Availability platform into small company information systems to create an advanced level of availability and business continuity readiness at a budget-friendly cost.
How can my company get help from Progent for disaster recovery support?
To get in touch with Progent about professional help for business continuity planning or fault tolerant computing, phone
An index of content::
Shared Computer Support Help Desk Network Engineer
Supplemental Support Desk Specialists
Progent's Microsoft and Cisco certified Consultants provide several service programs to help medium-size and large businesses develop a cost-effective and productive in-house Network Support Helpdesk. Progent's consulting services include ROI evaluation, process study and improvement, management reporting, training of in-house staff, and documentation of procedures. Progent's Software Selection and Integration Support Services help organizations analyze the numerous high-quality Help Desk software packages available and determine which packages may be too expensive, lack key capabilities, or align badly with your company's corporate culture. Progent also offers temporary staffing for organizations who need to augment their internal Help Desk team for special projects or to substitute for vacationing or incapacitated workers.
Technology Professional WiMax
Consultancy ISP Selection
Progent can provide the affordable services of online Internet connectivity experts to help your organization to evaluate or update your Internet services so your Internet connectivity solution aligns with your business requirements. Support services provided by Progent's engineers include evaluation of your current bandwidth use, vendor and service plan comparison and selection, network provisioning, and overseeing a seamless switchover to a new carrier and/or service arrangement. Provisioning can include enhancing existing routers and switches and configuring new ones, implementing firewalls, and upgrading fault-tolerant Border Gateway Protocol configurations.
Urgent Enterprise Services Project Methodology Migration Consultant
Project Methodology Solution Providers
When performing consulting projects for enterprise customers, Progent uses a structured methodology based on specified milestones in order to achieve budgetary, timing and technical targets while reducing productivity disruption. Progent's Enterprise Services Methodology follows industry project management procedures based on the leading practices described by the Microsoft MSF methodology which specifies requirements definition, design recommendations, test models, design adjustments, and professional deployment. All facets are documented to provide a comprehensive description of IT services delivered and to help in ongoing system support.
Supplemental Call Center Cost Savings IT Services
Virtual Support Desk Costs Engineer
Progent's Help Desk management and co-management services help businesses to cut costs and increase productivity.
Firepower Support and Setup
24 Hour Firepower Services Network Engineer
Progent's Cisco-certified CCIE network engineers can assist you to manage your existing PIX or ASA 5500 security appliances or upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to design, integrate, tune, administer and debug firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services
Exchange 2019 Mailbox Migration Support Services
Engineer Exchange 2019 DAG
Progent can assist you in any facet of your migration to Microsoft Exchange Server 2019 such as deploying Windows Server 2019 for hosting Exchange; planning high availability architecture for a local, cloud-based or hybrid environment; moving mailboxes; planning and implementing Hyper-V; setting up hardware load balancing; setting up DAG groups with MCDB caching; integrating with Skype for Business 2019 for voicemail; setting up collaboration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365 and setting up Outlook clients.
Firewall patch management Specialist
Security patch management Consultants
Progent's support services for patch management offer organizations of any size a versatile and affordable solution for assessing, testing, scheduling, applying, and tracking software and firmware updates to your servers, endpoints printers and scanners, network infrastructure appliances such as routers and Wi-Fi access points, and Internet-of-Things devices like alarms and robotics.
Mozy Technology Professional
24x7 Technology Professional Backup Exec
Progent can provide affordable online support from consultants skilled in a wide range of utilities and technologies that provide solutions for protecting Windows, Mac, and Linux physical and virtual servers and desktops as well as notebooks and smartphones. Progent can provide consulting support for all major data protection products including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist Software, CrashPlan, Double-Take, Mozy, Retrospect for Macintosh, Apple Time Machine, vSphere Data Protection, and FLARs. Progent's consultants can help you to implement, upgrade, or troubleshoot backup solutions for a range of architectures including local, remote, cloud-based, or a mix.
Application Virtualization Professional
Application Delivery Consultants
Progent's Citrix-certified experts can assist you to plan, install, administer, and troubleshoot a virtualized application delivery system based on XenApp. Progent's Cisco CCIE network consultants can help you enhance your infrastructure for delivering server-side and client-side applications, and Progent's datacenter management and support consultants can assist you to administer and support a remote datacenter that features high availability, enhanced protection, and fast recovery.
Microsoft Windows Server 2019 IT Consulting
Windows Server 2019 Hyper-V Network Consultants
Progent's certified Windows Server 2019 consultants can assist your organization to plan and implement an efficient migration to Windows Server 2019 using your current deployment architecture or a cloud-based or hybrid deployment model. Windows Server 2019 offers significant improvements in scale, speed, manageability, virtualization, cybersecurity, hybrid local/cloud deployments, availability, and Linux support.
24 Hour Threat Management Gateway Integration Services
Specialist Forefront Threat Management Gateway
Forefront TMG 2010 is based on the proven security technologies of Microsoft Internet Security and Acceleration Server 2006 and provides a easily managed web gateway that acts as a single-server platform for an array of security features including an multi-layer firewall, URL monitoring and filtering, malware inspection, IPS, application proxy, VPN control, plus HTTP/HTTPS inspection. Forefront Threat Management Gateway provides comprehensive web security reporting features, allows customized reports generated by SQL Server, integrates with Active Directory to simplify authentication, and can be installed as a virtual server to lower costs and enhance availability. Progent's Microsoft-certified consultants can assist you to design and execute test and production deployments; integrate Forefront Threat Management Gateway 2010 with Windows 2008 R2, AD, SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint; set up Microsoft Forefront Threat Management Gateway 2010 to run on a virtual server with Windows Hyper-V; and provide continuing support and repair services. Progent's consultants can also assist your organization to migrate economically to Microsoft Forefront Threat Management Gateway 2010 from ISA Server.
Catalyst AP Management Online Technical Support
Emergency Catalyst 802.11ax AP IT Consulting
Progent's Cisco-certified Catalyst 9100 Series Wi-Fi 6 and Wi-Fi 6E AP experts offer economical remote and onsite support for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless APs.
Engineer ProSight IT documentation management
network infrastructure documentation management Engineers
ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you’re making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it.
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