Progent provides national online phone support and troubleshooting services for companies who operate UNIX, Linux, or Solaris environments or whose IT systems include a mix of UNIX/Linux and Microsoft products. Online technical support provides optimum leverage for your IT dollar by preserving client efficiency and limiting the hours charged for computer repair services. Sophisticated online access technology and skilled technicians and engineers combine to enable Progent to handle most IT problems without squandering time and money by going to your site. In the vast majority of cases your network issues can be dealt with over the phone or through a mix of phone support and online network analysis. Progent can make available Cisco certified CCIE network experts and CISSP and ISSAP certified security professionals to assist with the toughest network problems.
E-Mail Guard represents a comprehensive solution for defending against spam and viruses. E-Mail Guard handles the protection and management of company email by offering continually improved spam and virus blocking, policy management, content filtering, and defense against email-borne DHA and Distributed Denial of Service attacks. E-Mail Guard also includes monitoring, administration and analysis tools plus outbound email filtering to help you repair your email environment and specify and enforce corporate security policy.
Progentís Microsoft certified professionals can provide small and medium size businesses expert Microsoft SQL Server support. Microsoft SQL Server is a complete, web-ready database and data analysis package that enables the rapid creation of advanced business programs that can give your company a competitive advantage. SQL Server provides built-in support for XML and the ability to query across the Internet and outside the firewall. In addition to offering consulting, maintenance and troubleshooting services, Progentís SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity and profitability of your IT network. Progent can also help you migrate from older editions of Microsoft SQL Server to Microsoft SQL Server 2005.
Progent can provide small companies with an IT management professional who can function as a part-time CIO. This part-time CIO can offer strategic direction to help you deploy appropriate IT products to enhance business operations so they match better with your business goals. Your business can create and install a well conceived IT plan without absorbing the cost of a full-time Chief Information Officer.
SQL Server 2000 is a rich, web-aware database and data analysis package that opens the door to the fast development of cutting-edge high-end applications that can provide your company a critical competitive advantage. Microsoft SQL Server 2000 provides core support for XML and the capability to communicate across the Internet and outside the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 engineers, averaging more than over 10 years of work helping with Microsoft integration, assures you success in planning, deploying and administering Microsoft SQL Server applications that are seamlessly connected with other applications based on Microsoft's .NET environment.
If your office network combines UNIX, Linux or Sun Solaris technology with Windows, Progent can show you how to integrate your IT resources into a unified network that permits all your OS platforms to run side by side for simple management, seamless dataflow, high reliability, enhanced performance, and tight protection. Progent's UNIX and Microsoft Windows coexistence assistance offerings include network infrastructure integration and support, consulting for Microsoft Windows services for UNIX (SFU), online network monitoring and administration, online technical support and troubleshooting, in-person technical support, and Help Desk support.
Progent can help businesses of any size to move any part of their network infrastructure to Microsoft Azure. This can simplify network management and reduce hardware expense. Azure offers a wealth of cloud services and Progent can help you to evaluate the advantages and restrictions of different cloud computing models supported by Azure. Progent can show you how to administer cloud-based or hybrid cloud and local apps and resources and make sure that you sidestep the typical errors small organizations make when migrating to the cloud. Progent can assist you to set up cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage authentication with Azure Active Directory, and build transparent backup services with Azure Backup. Progent can also help you to configure firewalls and VPN connections and to integrate iPhones and iPads and Google Android handhelds.
Progent's certified Windows Server 2019 experts can assist your organization to plan and carry out a cost-effective migration to Windows Server 2019 using existing deployment architecture or a cloud-based or hybrid model. Microsoft Windows Server 2019 delivers significant improvements in capacity, performance, ease of management, virtualization, cybersecurity, hybrid local/cloud deployments, availability, and Linux support.
Windows Server 2008 is a major step forward in making information networks more protected and fault tolerant, simpler to virtualize and manage, faster, and able to offer a better environment for web hosting and development. Progent can assist your business get the most from the improvements built into Windows Server 2008 by delivering Microsoft-certified consulting, tech support, education, staffing, network monitoring, and security engineering expertise.
Even if your business has a small computer support group and a modest technology budget, your information system can still feature the same high availability and performance that once required a large internal service group. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-certified and Cisco-certified network consultants, the latest network management software for proactive monitoring and threshold alarms, and economical service packages such as a help desk call center to keep your mission-critical business applications and hardware up and running.
Microsoft Lync 2013, renamed Skype for Business, allows businesses of all sizes to build a centrally managed and protected communications ecosystem that supports a BYOD computing style with instant messaging, real-time presence, web meetings with app sharing and whiteboard, as well as IP and PSTN calling enabled for a wide range of desktop and handheld clients. Progent's Microsoft-certified Lync 2013 consultants and network integrators can assist you to assess the business benefits of Lync Server 2013, design an on-premises, cloud-based (via Lync Online) or hybrid model suitable for your current and long-term goals, deploy Lync Server 2013 in a way that expedites your ROI, and provide custom online and onsite training to your management staff and end users. Progent has expertise in critical pieces of a Lync Server 2013 deployment including Microsoft Windows Server, SQL Server and Exchange Server, and Progent can assist you to combine Lync Server 2013 with popular Office and Office 365 apps such as Outlook clients and PowerPoint.
Small to middle size companies can now enjoy all the benefits of Operations Manager 2007 and also have quick access to Progentís Microsoft and Cisco certified IT support professionals. With Progent's economically priced IT support packages, mid-size businesses can select a basic co-sourcing service program built around System Center Operations Manager 2007 with server monitoring, reporting, Help Desk and remote troubleshooting or a complete 24x7 outsourcing package. Progent supports Microsoft Operations Manager 2007 to provide small and midsize company networks enterprise-class reliability, protection and productivity.
Progent offers three essential kinds of Help Desk services : Microsoft and Cisco Call Center Outsourcing Services, Virtual Helpdesk Support, and Call Center Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft experts offers your customers instant access to a dependable support group with extensive experience delivering phone support and remote access troubleshooting for networks based on Microsoft products. Progent's focus is on giving the support Helpdesk a positive image as a key contributor to company performance. Progent's goal is to fix and not simply report problems.
Progent's service specialists in Apple OS X and Microsoft Windows technology can help you integrate Mac and Windows computers into seamless networks with resource sharing and collaboration functionality. Enabling efficient co-existence among a variety of servers and workstations powered by Apple Mac OS and Microsoft Windows requires broad knowledge of and experience with Mac and Microsoft products. Progent's experience in Windows and Apple service makes it possible to offer world class support to companies that rely on these technologies to maintain their competitive edge. Progent's consultants can also assist you to integrate Apple's iPhones and iPads to operate with smoothly with your Windows network.
Progent's Microsoft-certified engineers provide computer help and IT consulting expertise for Exchange Server 2003, Microsoft Windows 2003 Server, and for the complete line of Microsoft Servers. Progent's upgrade, configuration, administration, and troubleshooting expertise for Microsoft Exchange Server 2003 include system design, deployment, project management, onsite and off-site troubleshooting, Help Desk Call Center support, expert security evaluation, and full-service IT outsourcing.
Progent's Microsoft-certified consulting experts can help your organization to assess the benefits of Microsoft Exchange 2010 for your company and can assist your IT staff to design and carry out an efficient migration to Microsoft Exchange 2010 from Microsoft Exchange 2003 or Microsoft Exchange Server 2007 that will provide fast ROI by improving your productivity, lowering the expense of hardware and support, streamlining management, and integrating your key communications platforms.
Microsoft Small Business Server is an affordable collection of server products that provides the basis for a feature-rich but easy-to-manage IT network. The inter-connectivity demands of the Microsoft .NET functions bundled with Small Business Server calls for a network expert with real-world background and extensive experience in designing and implementing effective end-to-end business technology systems. Progent's Microsoft-certified consultants have broad experience with the technologies built into Microsoft SBS 2011 and Microsoft SBS 2008. This experience assures you success in installing, administering, and servicing IT environments powered by the SBS suite of servers and programs.
Progent's Test and Training Lab at the QTS Internet Data Center is available for piloting line-of-business applications, developing cost-effective migration methodologies, assessing and optimizing performance, planning or verifying disaster recovery strategies, resolving compatibility issues, and establishing training systems for new technologies. For Progent customers who lack adequate internal resources to assemble proper test systems, Progent's Test and Training Lab cuts capital costs and engineering risk and helps keep vital IT projects on schedule.
Les Kent has a 35-year track record of effective network integration, executive administration, sales, and operations. He has shown a talent for developing elegant information technology solutions in his roles as as a network architect, software developer, project manager, implementation consultant, and troubleshooter for small companies, new ventures, and global corporations.
Fault Tolerant Internet Connection On-site Support
The experience of Progent's certified Windows Server consulting team, with an average of over 11 years of work in Microsoft integration, assures you success in identifying the edition and configuration of Windows 2003 Server that aligns best with your business strategy. Progent can also assist you with planning, installing, administering and supporting powerful IT solutions based on Windows Server, and can assist your upgrade from Windows 2000 or Windows NT.
Progent's Test and Training Lab at the QTS (formerly Herakles) Data Center is available for piloting mission-critical applications, developing efficient migration procedures, assessing and tuning performance, designing or verifying disaster recovery solutions, mitigating compatibility problems, and building training systems for the latest technologies. For Progent clients who lack adequate in-house resources to configure proper test environments, Progent's Test and Training Lab cuts capital costs and technical risk and helps keep vital IT initiatives on schedule.
Progent has put together two low-cost service packages intended to allow small businesses to get an impartial security evaluation from a premier security consultant. With Progent's External Network Security Inventory Scan, a security expert runs an extensive test of your IT infrastructure from beyond your firewalled perimeter to uncover potential weaknesses in the security profile you present to the public. With Progent's Internal Network Security Inventory Checkup, an engineer runs a system scan from a secure machine inside your firewall to uncover the risk to internal threats. Both security inventory services are set up and executed from a secured external site.
If you want to revamp your production web site, build internal websites for applications such as human resources or employee training, establish a powerful web presence for a new business, or write enterprise-class, data-driven custom web applications, Progent can supply talented and experienced web developers. Progent's experts can also show you how to design and manage a safe, fault-tolerant server and communications infrastructure, including off-site and wireless connectivity, to run your web tools.
Progent's Microsoft-certified consultants can assist organizations of all sizes to follow best practices to set up SCVMM 2012 hosts and host groups, networking, storage, and libraries; plan, implement, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM with SCOM 2012 for comprehensive reporting. Progent can assist you to upgrade from an older release of System Center Virtual Machine Manager or from a third-party virtualization management platform, and Progent can assist you to optimize and troubleshoot your current SCVMM environment to make sure you realize maximum return on investment.
Progent is a Microsoft Certified Partner with accredited competencies such as Advanced Infrastructure Solutions. Microsoft Certified Partners are the elite organizations who receive the top client endorsement and are afforded the tightest working relationship with Microsoft. The understanding, skills, and dedication required to earn the status of Microsoft Certified Partner pays dividends to Progent's clients by allowing Progent to offer your company better technical solutions for your information system.
Microsoft SQL Server 2008 offers indispensable, standardized tools to computer experts and information workers, reducing the difficulty of designing, deploying, managing, and accessing enterprise information and analytical applications in environments ranging from mobile devices to corporate data systems. The complexity and integration requirements of Microsoft SQL Server 2008 require a network consulting firm with real-world experience and wide knowledge in designing and building data-driven, comprehensive business IT applications. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of background involving Microsoft technology, assures you success in designing, configuring and managing Microsoft SQL Server 2008 applications that are well integrated with the Microsoft .NET environment.
Progent has more than a decade of background deploying, maintaining and troubleshooting the key platforms that make up System Center and can help you to design, deploy, maintain, and fix your System Center ecosystem to optimize the availability and responsiveness of your applications and infrastructure across multiple Windows and Linux/Unix OS environments and on-premises and Cloud-connected datacenters. Progent can help you to migrate to the current version of System Center from a previous release or from a third-party IT management platform to provide the advantages of best-in-class provisioning, centralized management, security and compliance, plus infrastructure and application availability and performance monitoring.
Microsoft Small Business Server is an affordable suite of server products that offers the foundation for a feature-rich but manageable IT network. The technical sophistication of the Microsoft .NET products bundled with Microsoft Small Business Server 2011 requires a computer support expert with real-world background designing and building seamless, comprehensive business network environments. Progent's Small Business Server professionals have an average of more than a decade of experience supporting business systems based on Microsoft platforms. This background assures you success in deploying, administering, and maintaining IT environments that incorporate the Small Business Server suite of servers and productivity software.
Progent's seasoned team of IT consultants and application specialists have extensive experience providing online and on-premises assistance for businesses of all sizes who need to incorporate Android phones and tablets into their information systems so that users can communicate and collaborate while on the go. Progent has the breadth of skills to solve technical issues that involve multiple manufacturers and that represent a mix of legacy and current technology. Progent offers affordable online expertise to assist you with any facet of designing, deploying, managing and troubleshooting your Bring-Your-Own-Device (BYOD) solution. Progent can deliver occasional technical support to assist you to resolve particularly challenging IT problems, or Progent can provide outsourced or co-sourced project management support to help you finish major IT projects on schedule and on budget. Progent can assist with on-premises, cloud-based, or hybrid networks and can provide support for operating systems, applications, management tools and hardware infrastructure. Progent also can provide specialized group or one-on-one classes to show you how to manage and operate Android phones securely and productively.
SQL Server 2014 includes major improvements in key areas such as speed, uptime, compliance, and cloud integration. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory technology that works seamlessly with all types of applications including Online Transaction Processing, data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient online and onsite consulting services such as planning, configuration, administration, troubleshooting, and application development expertise to help businesses of all sizes to achieve fast return from their SQL Server 2014 investment.
Progent can provide the support of RIM BlackBerry-premier experts who can help small organizations to plan, administer, and troubleshoot BlackBerry solutions affordably and effectively, doing away with the need for an in-house BlackBerry expert and minimizing the cost and distraction of maintaining a mobile wireless workforce. Progent's BlackBerry engineers offer in-depth backgrounds cooperating with Progent's Microsoft-premier consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security professionals. This wide range of knowledge, combined with Progent's proven online service delivery model, provides small and mid-size companies an efficient option for integrating BlackBerry technology seamlessly into their information system.
Progent can provide the assistance of a certified VMware VCDX consultant to help your organization design, deploy, administer and repair VMware vSphere-powered virtualization ecosystem for local networks, cloud environments, or hybrid systems. Progent can provide advanced knowledge for installing and integrating VMware Site Recovery Manager and VMware's NSX network virtualization platform for disaster recovery. Progent has extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that provide maximum uptime, fault tolerance, and application mobility.
Progentís staff of Microsoft and Cisco Certified experts average more than ten years of hands-on industry background, in the trenches of network service, performing a broad variety of technical projects for an extensive array of customers. Every Progent support professional shares a refined collection of personal best practices that are combined into company-wide best practices training that Progent teaches its consulting personnel. This ensures that you get not only expert technical capability, but also a consultant with proven approaches for using technical knowledge to solve real-world IT problems quickly.
Progent offers economical remote access to consultants skilled in a broad array of products and services that provide solutions for backing up Windows, Apple Mac, and Linux/UNIX physical and virtual servers and workstations as well as notebooks and handhelds. Progent can provide expertise for leading data protection products such as Acronis, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist, HP Data Protector, Double-Take, MozyPro, Retrospect, Time Machine, VMware Data Recovery, and FLARs. Progent's consultants can assist your company to implement, upgrade, or troubleshoot backup/restore systems for a variety of environments including on-premises, edge to datacenter, cloud, or a mix.
Progentís Microsoft certified professionals offer small and medium sized companies expertise for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront TMG and Internet Security and Acceleration Servers include a full featured application-layer aware firewall that can protect your IT system from attack by external and internal threats. Forefront TMG and ISA Server provide thorough inspection of Internet protocols such as Hypertext Transfer Protocol, which allows these products to detect many threats that can get by ordinary firewalls. The combined firewall and VPN structure of Forefront Threat Management Gateway and ISA Server support stateful filtering and monitoring of all VPN streams. ISA Servers are the mainstay of Microsoft's system security strategy, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security consultants can help you strengthen your IT security through expert design and integration of Forefront TMG and ISA Servers. Progent's Microsoft-certified engineers can help your company to configure Microsoft Forefront TMG 2010, manage and troubleshoot any version of ISA Server, or upgrade from ISA Server environments to Microsoft Forefront TMG.
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that enables Amazon sellers to streamline their operations by automating key sales activities including listings, orders, shipments, fulfillment, and reports. By leveraging Amazon's extensive online ecosystem and automating their sales, merchants can broaden their reach, reduce their cost of sales, accelerate reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development staff and provide application programming, workflow integration, project management support, and mentoring to help you shorten development time and speed up your return on investment.
Progent can provide a wide array of economical online and onsite consulting services to assist your business to configure, administer, and troubleshoot desktops and handhelds based on Microsoft Windows, Apple macOS/OS X, iOS, Google Android, or Linux.
Progent's pricing policy is to charge for remote support and on-premises visits by the minute. As a result, you owe just for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and asks no monthly commitment for services delivered during normal working hours. Many support organizations impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast repairs so you won't be tempted to allow minor problems to fester.
Progentís National Support Center offers national remote help for Windows and Cisco-based small business information networks. Progent's Microsoft and Cisco-Premier support engineers offer telephone support and online direct network access to troubleshoot and resolve technical problems quickly and economically. The breadth of technical expertise available from Progent's team of nationwide service engineers allows Progent to escalate even the most difficult problems to competent specialists as needed.
Progent's Wireless Consulting Services offer a convenient, affordable option for companies of any size to configure, manage, monitor and repair advanced wireless connectivity technology. For 802.11n and the latest 802.11ac wireless environments, Progent can help you design and deploy appliances such as Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless messaging and online applications, Progent supports Apple iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.
Progent's Cisco-Meraki Wi-Fi access point consultants can help you to design, set up, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments ranging from a small office to a large campus or a nationwide enterprise. Progent can also assist clients to incorporate other Cisco appliances for unified management.
Progent is a Microsoft Certified Partner and has earned accredited competencies that include Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners are the most successful organizations who receive the top customer satisfaction and are afforded the closest operational relationship with Microsoft. The understanding, skills, and commitment required to earn the status of Microsoft Certified Partner benefits Progent's clients by allowing Progent to provide your company better solutions for your information system.
Microsoft Windows Server 2008 R2 offers high levels of speed, protection, availability, expandability, and versatility that improve output of on-site, branch office, and mobile users. Progent's network professionals can deliver cost-effective online engineering, troubleshooting, and training services to assist you to design, execute, and maintain Windows Server 2008 R2 in order to add significant business value to your information system.
Progentís wireless professionals can help small organizations plan, select, test, install and support secure building-to-building wireless bridging products that integrate seamlessly into your existing network while providing a degree of protection that equals or exceeds wired connections. Progent offers experience in wireless LAN/WAN products from Cisco Aironet and Meraki, Proxim, and other small business wireless vendors and can help you identify and install the wireless connectivity solutions that align best your business needs.
Progent's Cisco-Meraki Wi-Fi access point experts can help you to design, configure, manage and debug Cisco's Meraki-based Wi-Fi networks for environments from a branch office to a large campus or a multi-site enterprise. Progent can also assist clients to integrate other Cisco appliances for unified management.
For mid-size businesses who need network consulting services, Progent offers an array of options including on-site service, remote assistance, phone-based Call Center, 24x7 support with automatic system monitoring, emergency staffing, business relocation services, application development, and professional consulting. For medium-size companies in California or other regions covered by Progent's onsite consultants, Progent offers expert on-premises help for fixing technical problems rapidly and affordably.
Progent can provide advanced online support services to help organizations integrate their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine physical IT assets along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud integration services that include Azure enterprise hybrid cloud design and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent has extensive experience delivering a broad range of remote IT support and emergency troubleshooting services to local governments and schools throughout the United States. Progent is one of the industryís pioneers in providing expert online IT consulting and has provided IT solutions to organizations in all 50 states. Online support eliminates travel expenses and solves problems faster than onsite service calls.