Progent's seasoned team of network consultants and application specialists have years of experience providing online and on-premises support for businesses of all sizes who need to integrate Android phones into their information systems so that mobile clients can work together while on the go. Progent has the breadth of know-how to resolve technical issues that involve numerous vendors and that entail a mix of legacy and current technology. Progent offers budget-friendly online expertise to assist you with any facet of designing, implementing, managing and troubleshooting your BYOD environment. Progent can provide as-needed support to assist you to resolve especially stubborn IT problems, or Progent can provide outsourced or co-sourced project management support to help you finish strategic IT projects on schedule and on budget. Progent can help with on-premises, cloud-centric, or hybrid network environments and offers support for all major operating systems, applications, management tools and network infrastructure. Progent also offers customized group or one-on-one training sessions to show you how to manage and use Android phones and tablets to maximize their business value.
For custom program development, Progent can provide programming consultants to produce line-of-business applications in areas such as eCommerce, web site design, Microsoft Business Solutions packages such as Great Plains Software accounting system, and custom management reports produced by Crystal Reports, Access Report, or FRx Reports. Progent's experts can use Microsoft IIS to build company-specific eCommerce applications based on Microsoft ASP.NET. In addition, Progent can provide expertise in a wide range of custom software development platforms including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also can provide specialists in custom Microsoft Access, custom Microsoft Visual Basic, custom Excel, and any other specialized development powered by any Microsoft development platform.
Progent's Windows 11 consultants can provide a range of services to support Windows 11 such as Microsoft 365 integration, mobile device management, at-home workforce access, data and identity security, centralized deployment, and Help Desk services.
Progent's application experts have worked for 20 years with .NET tools and the Visual Studio development system and are able to build or modernize .NET apps rapidly and at low cost.
Progent's certified SonicWall firewall experts can show you how to configure, maintain, and troubleshoot SonicWall firewall appliances including the newer SonicWall TZ and NSa families of firewalls and the legacy SonicWall PRO 2040 products. Progent's CISM and CISA-certified cybersecurity consultants can help you incorporate SonicWall security gateways into an end-to-end network protection plan and design protection into your business practices.
Progent's Support for IT Service Firms lets you take advantage of Progent's consulting engineers under your own service brand as a seamless extension of your network services team.
Progent can provide enterprise customers the help of a NetApp-certified consultant for online or onsite expertise for NetApp's entire line of SAN storage software and hardware products including ONTAP data management, MetroCluster array-based clustering, FlexPod private cloud infrastructure, SnapMirror, SnapVauly incremental backup, Virtual Storage Console for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage lines. Areas of NetApp SAN storage solutions supported by Progent include SAN architecture, hybrid-cloud deployment, virtualization, migrations, non-disruptive updates, system management, security and compliance, disaster recovery, and troubleshooting. Progent offers Tier 3 support to help you to resolve problems with NetApp SAN storage deployments efficiently based on leading practices.
Catalyst line of wireless controllers streamline the management of wireless networks by unifying the configuration and management of Wi-Fi access points, optimizing Wi-Fi throughput by limiting the effect of radio frequency congestion, enhancing Wi-Fi uptime with fast auto-failover, and strengthening data security by detecting threats and filtering network traffic based on user class and locale. Progent can help your business to configure Cisco wireless LAN controllers to manage and monitor wireless networks of any size. Progent can assist you to administer and troubleshoot your existing Cisco-based Wi-Fi solution or implement an efficient upgrade to Cisco's latest wireless controller technology.
Progent is an authorized Hornetsecurity/Altaro partner and can plan, install, and manage an implementation of 365 Total Backup to preserve your Microsoft 365 user and group mailboxes, files residing within your organization's OneDrive Accounts and SharePoint sites, user and group Teams Chats, plus files on Windows endpoints.
Progent's Technical Response Center provides nationwide extended hours remote support for information systems powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service engineers provide after-hours telephone help and remote direct network access to troubleshoot and repair network problems rapidly and affordably. The breadth of technical experience represented by Progent's staff of country-wide support professionals makes it possible to escalate even the toughest network issues to appropriate experts as required. For urgent problems, the Technical Response Center tries to respond to your request for service within one hour.
Progent's Cisco CCIE-certified SIP infrastructure experts can help your business to plan, deploy, maintain, troubleshoot and enhance Cisco's SIP connectivity technology and Cisco's CUBE (Cisco Unified Border Element)-connected IP PSTN trunks and can provide affordable remote or onsite support to help you to move smoothly to a productive communications ecosystem that delivers accelerated ROI. Progent's certified Microsoft collaboration experts can help you to set up interfaces between Cisco's CUBE SBC and Microsoft's rich media applications such as Skype for Business and Lync Server for connectivity to a SIP PSTN trunk.
Progent's Microsoft-certified consultants can help organizations of all sizes to adhere to best practices to configure SCVMM 2012 hosts and host groups, networking, storage, and libraries; design, deploy, and administer private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for comprehensive monitoring and reporting. Progent can assist your company to upgrade from an older release of System Center Virtual Machine Manager or from a third-party virtualization management system, and Progent can help you to enhance and repair your existing SCVMM ecosystem to make sure you get the highest possible return on investment.
Microsoft CRM helps small businesses build positive client relationships. Built-in Sales and Customer Service modules enable in-house staff to share information to help improve sales success and offer steady, effective customer service. Progent can set up the optimal server and communications environment, including local and offsite wireless connectivity, to back Microsoft CRM, and Progent's Experts Team can supply your company with a certified MS CRM professional who can help you integrate Microsoft CRM with your sales or customer support databases.
Progent is a dealer and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-first cyberthreat management platform that includes AI software and advanced services to provide cutting-edge endpoint detection and response.
Progent's ransomware experts can help your business to evaluate your ransomware defenses, monitor and protect your network, help with settlement negotiations with a threat actor, and restore a network victimized by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.
Email Guard from Postini offers continually upgraded spam and virus filtering, content filtering, and protection from e-mail-borne DHA attacks and DSA attacks. Progent is a Postini aggregator and service specialist. If your organization is too small to purchase for a standard Postini license, you can still get the use of Postini's Perimeter Manager services via Progent's E-Mail Guard anti-spam and virus defense aggregation offering. Progent's certified email security professionals can show you how to create an email security strategy that incorporates antispam and anti-virus technologies and processes.
Progent's Microsoft-certified failover clustering consultants can help companies of all sizes to evaluate the advantages of deploying Microsoft Windows Server 2012 clustering to build a powerful fault-tolerant/disaster recovery strategy, assist you to plan and deploy a Windows Server 2012 system, provide online and on-premises consulting services and technical support for clusters composed of physical servers or virtual ones, and show you how to centralize the management of clustered servers.
Progent's Microsoft-certified consultants can help you to evaluate the business value of Microsoft Windows Server 2012 R2 for your company, create pilot systems and migration strategies, optimize your infrastructure for on-premises, multi-site, private or public cloud-based, and hybrid datacenters, educate your IT support team, develop a corporate-wide security strategy, streamline network management, help with application development, and generate and test a DR/BC plan.
For small organizations interested in Progent's network support outsourcing, consulting, or troubleshooting services, call 800-993-9400 or send email to information@progent.com.
Progent can help small and medium-size businesses to implement centralized endpoint management systems for administering endpoints operated by an offsite workforce.
Progent's certified Internet Security and Acceleration Server consulting experts have broad backgrounds creating corporate security solutions for IT networks with many sites, mobile users, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall engineer can help your small business design and deploy an installation of Microsoft ISA Server 2004 that meets your IT security requirements without restricting your productivity.
Microsoft Windows Server 2008 R2 features outstanding levels of performance, protection, fault tolerance, expandability, and flexibility that improve productivity of on-site, remote, and mobile users. Progent's network professionals can provide cost-effective remote consulting, technical support, and training services to help your company to design, execute, and maintain Windows Server 2008 R2 in order to add significant strategic value to your information system.
Progent's Microsoft-certified consultants have more than 10 years of experience designing, deploying, optimizing and troubleshooting SCOM environments and can provide companies of all sizes advanced remote or onsite consulting support for Microsoft SCOM 2012. Progent can help your company to plan a topology for Microsoft SCOM 2012 servers that delivers the performance and availability needed to monitor your datacenter effectively, whether your datacenters are onsite, cloud-based, or a mixed environment. Progent's SCOM consultants can also assist you to import and set up System Center 2012 Operations Manager management packs according to best practices for monitoring network fabric and both Microsoft and 3rd-party apps and services. Also, Progent can deliver responsive online or on-premises technical support to help you to remediate serious issues uncovered by SCOM 2012.
Before Progent's Microsoft Operations Manager solution, system issues were approached reactively, once workers were impacted by them. With the benefit of proactive, computer generated warnings and trend reports sent by MOM, Progent can now address server issues before they becomes serious enough to impact network availability. Thanks to MOM, Progent can deal with looming problems before clients suspect that the problems are there. Progent has expertise with Microsoft Operations Manager 2005 and MOM 2000 to deliver small company IT systems enterprise-class reliability, safety and performance.
Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP solution that incorporates more than 25 years of experience helping manufacturing and service organizations to manage complex supply chains and streamline key business processes to get products to market quickly and meet customer commitments dependably. Progent can provide the skills of an ERP specialist with more than 20 years of experience with the SyteLine/CloudSuite Industrial product family. Progent can provide remote or onsite services that spans from occasional advice to end-to-end solution planning and project management. Sample services offered by Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, business analysis, application development, CPQ, web site integration, troubleshooting, data conversion, Amazon AWS integration, disaster recovery planning, and DBA services.
Progent's consultants have delivered support for Dynamics GP and Great Plains software for more than two decades and Progent has delivered integration, customization, education, and debugging since the platform's original release. Progent can provide top-tier expertise for upgrading legacy Dynamics GP ERP systems. Progent can assist your business to design, pilot, and implement an efficient upgrade from a an outdated release of GP to the latest release of Microsoft Dynamics GP.
Progent's Microsoft-certified Office Excel and Office 365 Excel application consultants can provide a wide variety of remote services to assist you to plan, program, pilot test, deploy, manage, and troubleshoot business applications powered by any version of Microsoft Excel, including Excel 2016 and Office 365 Excel. Progent can assist your business to move your legacy Excel applications to the newest versions of Excel, integrate Excel with iOS-based iPhones and iPads and Google Android smartphones and tablets, and fix compatibility problems between various versions of Excel. Progent can provide as-needed help to clients who need a fast fix to a stubborn issue related to Excel and Progent also offers full project management support for migrating or developing mission-critical application software based on Office Excel. Progent's cost-effective online training classes for Office Excel can be customized to address the special requirements of individuals or teams.
Stealth penetration checking is a key part of any comprehensive IT system security plan. Progent's security professionals can run extensive intrusion checks without the awareness of your company's internal network support resources. Stealth penetration testing uncovers whether current security defense tools such as intrusion incident warnings and event history monitoring are correctly set up and consistently observed. Progent can provide continuous automatic penetration testing to map your internal and external attack surface and to detect ways that exploitable vulnerabilities, improper configurations, harvested credentials, overlooked patches, and unsound product defaults can be combined by threat actors into the multi-vector attacks typical of modern variants of ransomware.
Progent offers remote and onsite expertise to help you with any phase of business intelligence reporting ranging from debugging or modernizing applications to designing and implementing a comprehensive BI solution. Progent's management reporting experts can help your company to maintain your existing BI environment, assist you to upgrade reports from a legacy reporting product to a modern solution, and deliver custom online training tailored to your individual needs. Progent's management reporting professionals can provide experience in the leading business analytics reporting and visualization tools such as the SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel business analytics tools including Power Pivot and Power View, Report Designer and Report Builder.
Progent's fault tolerant network consultants offer non-stop computing support, disaster recovery services, network load balancing, high-availability interoffice access, 24x7 Internet architecture design, fault-tolerant data center services, and other high-availability operations support to help your small business configure a non-stop environment for mission-critical applications. Progent possesses the background to design affordable, fault-tolerant networks by utilizing the evolving library of Microsoft Windows Cluster servers such as Windows Cluster Server 2003, SQL Cluster Server, and Exchange Cluster. Progent's Microsoft and Cisco certified consultants can help you build a high-availability mutli-site network with a completely mirrored Internet interface and intelligent system load balancing.
Microsoft Dynamics GP 2015 R2 (formerly Great Plains) introduces a new architecture that enhances cloud readiness, works with the most popular smart phones and tablets, allows one-time login with Azure Active Directory, and strengthens security. Microsoft Dynamics 2015 R2 also streamlines management reporting, includes nine new Workflows, expands the Web Client, and delivers more than 100 enhancements to its library of applications. Progent's team of Microsoft-certified consultants offer the broad knowledge and hands-on experience to address the critical technical and business challenges involved with upgrading to Dynamics GP 2015 R2 and can help your organization to carry out an efficient migration that will optimize the business value of your investment in this powerful platform.
Before Progent's MOM-based solution, network problems were approached reactively, once users were impacted by them. With the benefit of proactive, automated warnings and trend reports created by MOM, Progent can now anticipate network troubles before they becomes serious enough to disrupt network uptime. Thanks to Microsoft Operations Manager, Progent can resolve looming problems before customers are aware that the problems are there. Progent has background with MOM 2005 and Microsoft Operations Manager 2000 to offer small company IT systems enterprise-class service continuity, security and productivity.
Progent's Microsoft-expert engineers can help you to enhance your servers and/or workstations from 32 to 64 bits. Progent can help your company to calculate the costs and advantages of migrating to 64-bit computing, plan an efficient migration process that reduces business interruptions, and provide economical, expert online support to aid your company to configure 64-bit software and application software on your current computers.
Progent offers the services of a certified engineer with expertise deploying products from the major telepresence vendors such as Cisco, Polycom, LifeSize and Radvision and can assist you to plan, configure, expand, or maintain a telepresence environment that protects your current investment and optimizes the business value of your information network. Progent can also provide the services of infrastructure engineers able to help companies of all sizes to build and troubleshoot a communications network that delivers the speed, dependability, security, and expandability required to accommodate your video conferencing/telepresence environment.
System Center 2016 Data Protection Manager offers automatic backup and simplified recovery functions for Microsoft networks. Data Protection Manager 2016 delivers application-sensitive backup for critical platforms like Microsoft SQL, Exchange Server and SharePoint Server, protects Windows and Linux virtual machines, works with virtual machines running on Windows Hyper-V and VMware, and integrates seamlessly with Azure for cloud-based backup and recovery. Progent's Microsoft-certified experts can help organizations of all sizes to design, deploy, manage, and troubleshoot an enterprise-wide backup/recovery system built around Data Protection Manager 2016. Progent can help you to upgrade from a previous release of Data Protection Manager or from a legacy solution, and Progent can tune your SCDPM 2016 ecosystem for on local, colocated, cloud or hybrid deployments. Progent offers online or onsite support and can deliver occasional guidance to help you through technical bottlenecks or provide end-to-end project management or co-management support to help you complete your Data Protection Manager 2016 deployment on time and within your budget.
Cisco's network security and offsite access products for small organizations provide a complete line of manageable security products to help protect your wired and wireless information system. Cisco's VPN line includes routers, firewalls, intrusion detection systems and Virtual Private Network appliances. Progent's professional consulting staff includes field-proven specialists with Cisco Certified Internetwork Expert and CCNP certifications who can help your company to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and additional Cisco security technologies that align most closely with your business goals.
Progent's ProSight Email Guard solution uses the technology of leading data security companies to deliver web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter.
Microsoft CRM helps mid-market businesses nurture profitable customer relationships. Built-in Sales and Customer Service modules allow in-house staff to share data to help improve selling success and offer consistent, effective customer service. Progent can set up the optimal server and communications environment, including local and offsite wireless access, to back Microsoft CRM, and Progent's Experts Team can provide your company with a certified MSCRM professional who can help you integrate Microsoft CRM with your sales or customer support data.
Progent provides nationwide remote technical support and consulting services for businesses who run macOS and OS X environments or whose IT systems include a combination of Apple Mac and Microsoft technology. Progent's experts can provide Apple macOS and OS X clients a range of IT services including desktop support, upgrading to the latest version of macOS from earlier editions of macOS or OS X, plus expertise with Mac applications. Progent can also assist you with iPhone and iPad support, or migrating to Apple's iCloud services. Remote technical support provides optimum leverage for your information technology dollar by preserving client productivity and limiting the time billed for computer repair services. Advanced online support tools and skilled technicians and consultants combine to enable Progent to solve the majority of IT issues without wasting time and money by traveling to your site. In the vast majority of situations your network problems can be remediated by telephone or via a mix of telephone support and online access. Progent can offer the services of Cisco certified CCIE network engineers and CISM premier security specialists to assist with the most challenging network problems.
Progent can assist you to create, implement and manage a backupup/restore plan based on MSP360 Backup technology to protect your assets residing on any major public cloud. Progent can provide monitoring and remote management to protect against data loss caused by human mistakes, system glitches, ill-intentioned insiders, and external assaults like ransomware.
Progent provides clients access to engineers who have been awarded some of the IT industry's most prized credentials. Progent believes that clients have the right to be sure that their IT support providers have accredited testing as well as broad practical field experience so that Progent's customers can use Progent's service with confidence. In many cases, vendor credentials like the CCIE brings privileges for significantly superior vendor support than is available to uncertified service providers, enabling Progent to offer clients a higher level of computer support. In other cases, recognized certifications such as CISSP or ISSEP for network security can aid enterprise clients to show compliance with regulatory demands by engaging the services of recognized IT experts.
Progent makes use of the Flexential Tampa colocation center mainly to provide private cloud hosting services. Progent has a group of network consultants located in the Tampa area, and Progent can also provide remote expertise from Progent's nationwide roster of Microsoft-certified consultants, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware virtualization specialists, and veteran disaster recovery/business continuity planning consultants. Progent can also help you to design and implement a move to the Flexential facility with services like designing solution configuration, recommending hardware, system configuration and validation, troubleshooting, streamling online network management, and training your IT support team.
SQL Server 2000 is a rich, Web-enabled database and data analysis package that enables the rapid development of a new generation of enterprise-class applications that can give your company a critical competitive advantage. Microsoft SQL Server 2000 provides core support for XML and the ability to communicate across the Internet and outside the firewall. The experience of Progent's certified SQL Server 2000 engineers, averaging more than over 10 years of work helping with Microsoft technology, ensures you success in designing, deploying and administering Microsoft SQL Server applications that are seamlessly connected with other applications based on Microsoft's .NET environment.
Cisco's Firepower Next Generation Firewalls (NGFWs) provide a major performance boost compared to Cisco's previous-generation ASA 5500-X security appliances and offer unified control of modern cybersecurity features like application visibility and control, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and sandboxing. Progent's Cisco CCIE firewall experts can help you to plan and carry out an efficient upgrade to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower appliances with Cisco's subscription-based security services to build and centrally control IT ecosystems that include branch offices, data centers, and cloud resources.
Progent offers economical remote support for all editions of Microsoft Office Access including Access desktop and Access Web App and can provide expert help for Access application programming, database migration, performance tuning, report design, and maintenance. Progent also offers custom webinar training for Access application programming and database administration.
Progent can supply small companies with an IT management professional who can function as a part-time CIO. This part-time Chief Information Officer can offer strategic direction to help you integrate appropriate IT products to enhance business operations so they match better with your corporate goals. Your business can develop and install a well thought out information technology plan without incurring the expense of a full-time Chief Information Officer.
Progent's seasoned ransomware recovery experts can help your business to reconstruct a network victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.
Microsoft Windows SUS allows IT administrators to install and track the most recent Microsoft patches and security updates to Windows Server 2000, Windows Server 2003, and Windows XP platforms. By using Microsoft Windows Server Update Services, network support staff can completely and easily manage the installation of updates that are released through Microsoft Update to servers and workstations in an organization. Progent can assist you with complex details of the initial setup of Microsoft WSUS such as planning the Microsoft WSUS deployment, setting up user's workstations, defining the Group Policy parameters, and ensuring your Microsoft Windows Server Update Services GPO is associated with an Active Directory container appropriate for your system environment.
Stealth penetration checking is an important component of any comprehensive network security plan. Progent's security professionals can run extensive intrusion checks without the knowledge of your organization's internal network support staff. Unannounced penetration checking shows whether current security monitoring systems such as intrusion detection alerts and event history monitoring are correctly configured and actively monitored. Progent can implement ongoing autonomous penetration testing to map your internal/external attack surface and to identify ways that vulnerabilities, improper configurations, compromised credentials, missing patches, and ill-advised IT product defaults can be combined by hackers into the multi-vector attacks typical of modern strains of ransomware.
Secure Application Publishing with Internet Security and Acceleration Server 2006 provides more control over intranet applications while supporting increased productivity by making these applications accessible to legitimate remote users. ISA Server 2006 helps protect business applications, services, and information across all network layers with stateful packet inspection and comprehensive publishing tools. Progent's Microsoft-expert Internet Security and Acceleration Server consultants can show you how to plan, deploy, configure, and maintain ISA Server 2006 on your system so your company benefits from a smart and affordable combination of protection, convenience, and performance.