Progent's Microsoft and Cisco authorized Consultants offer three service programs to help medium-size and large companies create a cost-effective and successful internal Computer Support Help Desk. Progent's consulting services include Return on Investment analysis, process study and enhancement, management reporting, training of internal staff, and documentation of processes. Progent's Software Evaluation and Integration Support Services help companies sift through the various top level Help Desk application programs on the market and decide what products might be excessively expensive, lack key functions, or align badly with your organization's business goals. Progent also provides temporary staffing for companies who need to reinforce their in-house Help Desk staff for special projects or to fill in for vacationing or incapacitated workers.
If your office network combines Linux technology with MS Windows, Progent can help you to integrate your IT resources into a unified environment that permits all your operating systems to run side by side for simple management, transparent information exchange, high dependability, enhanced throughput, and tight security. Progent's UNIX/Linux and Windows integration assistance services feature network infrastructure integration and service, support for Windows services for UNIX, remote network monitoring and management, remote technical support and repair, on-site technical support, and Helpdesk support.
Progent's Cisco Jabber consultants can provide online or onsite expertise to help organizations of any size to design, deploy, maintain, update or debug Cisco Jabber solutions and Cisco Unified CM infrastructure. Progent offers in-depth support for the products, technologies and services that go into creating a cohesive Jabber collaboration solution such as Cisco network appliances and management software, Microsoft Office 365 apps, Windows and Mac computers, Apple iOS and Android smartphones, SIP trunking, WiFi networks, cyber security, cloud integration, telepresence systems, PBX systems, business continuity, and other pieces of a cohesive collaboration ecosystem.
Microsoft Exchange 2013 incorporates significant improvements to the functionality of Microsoft Exchange 2010 and delivers important innovations plus a redesigned architecture. These enhancements affect vital areas like manageability, availability, security and compliance, operational costs, collaboration, scalability, throughput, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consultants can help you understand the potential business benefits of migrating to Microsoft Exchange Server 2013, create a cost-effective validation and deployment strategy, and educate your IT staff to manage your Microsoft Exchange 2013 solution. Progent can also provide affordable remote support and management for Microsoft Exchange 2013.
Progent offers cost-effective online and onsite consulting to help organizations to migrate any portion of their critical network resources to Google Cloud Platform (GCP). This can save management hassle and hardware expense and enable the use of Google's state-of-the-art AI and machine learning technology. Progent can assist your IT team with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, readiness evaluation, architectural design and review, testing, configuration, administration, performance tuning, software license management, disaster recovery solutions, and security strategies.
Remote continuous network monitoring, proactive alarms, and actionable reports are crucial to preserving the proper operation of your IT system and eliminating preventable and costly disruptions. Remote Monitoring and Management solutions have progressed to the point that businesses of all sizes can get a degree of protection that was once reserved for large enterprises. Progent offers a variety Remote Monitoring and Management solutions available as low-cost service packages created to assist your company to identify and resolve a an array of IT network problems before they can hurt productivity.
Progent's Cisco CCIE-certified Wi-Fi network consultants offer online or on-premises configuration and debugging services to help you to plan, implement, upgrade, optimize, administer and troubleshoot Aironet wireless AP deployments of any scale or topology. Progent's Cisco wireless controller consultants can also help you to integrate your wireless environment with your wired network and cloud-based resources to create an enterprise connectivity solution that is easy to manage and expand. Progent also can provide affordable wireless site surveys to help you to determine the most appropriate selection, placement and configuration of Aironet wireless APs to work with your specific office design, construction, and expected workloads.
SQL Server 2016 offers significant enhancements in performance, scale, security and compliance, high-availability, mobile computing support, and integrated business intelligence. New features include PolyBase for handling structured and unstructured databases simultaneously for data warehousing, Jason integration, Dynamic Data Masking, Mobile Reports, and seamless control over on-premises and cloud-resident resources. Progent's Microsoft-certified consulting team can deliver remote and on-premises support to assist organizations of all sizes to implement, manage or troubleshoot any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all key Microsoft technologies including Windows Server, Exchange Server 2016, SharePoint, Dynamics CRM and GP, Skype for Business, and System Center Operations Manager.
Progent's Wi-Fi consultants can help you to configure Cisco wireless LAN controller appliances to manage Wi-Fi LANs of all sizes. Progent can help you to administer and troubleshoot your existing Cisco Wi-Fi solution or carry out a smooth upgrade to Cisco's latest wireless controller technology.
Progent's productive atmosphere will make you a more capable professional by enhancing your information technology knowledge and boosting the satisfaction of your customers. Progent makes good on this commitment by attracting the best professional experts for you to operate with, offering an advanced network and communications infrastructure, using custom application utilities to enable the maximum level of support, and by optimizing proven business structures for attracting and keeping customers.
Progent has been delivering SharePoint support since the initial SharePoint product was released more than a a dozen years, and Progent has the breadth and depth of technical know-how to assist organizations of all sizes to plan and carry out a SharePoint Server 2013 deployment and create SharePoint Server 2013 apps that bring significant business value to your IT investment. Progent's Microsoft-certified consultants can help your company to evaluate the risks and benefits of migrating to SharePoint Server or SharePoint Online from older releases of SharePoint or from another collaboration solution; determine if an in-house, online or hybrid configuration is best suited for your organization; and select the right version of SharePoint 2013 for your purposes. Progent can provide full project management outsourcing or can assist in individual jobs associated with your SharePoint 2013 deployment.
Progent's Test and Training Lab located at the QTS Internet Data Center is available for piloting line-of-business applications, creating efficient migration methodologies, evaluating and tuning performance, designing or verifying disaster recovery solutions, resolving compatibility issues, and building training environments for new technologies. For Progent clients without sufficient internal resources to assemble proper test environments, Progent's Test and Training Lab cuts capital outlay and technical risk while keeping vital IT projects on schedule.
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 suite of IT infrastructure management products and is intended to offer a centralized mechanism for deploying and managing virtualized fabric and services across hybrid networks that can incorporate private clouds and Azure publics cloud services. Progent's SCVMM 2016 consulting experts can assist businesses of any size with all facets of designing, deploying, and managing a SCVMM 2016 solution. Progent can assess your virtualization architecture, show you how to upgrade efficiently from older releases of VMM, design processes for creating and deploying virtual machines and VM hosts, design high-availability compute and storage clusters, connect your private cloud resources with public clouds, configure virtual switches and load balancers, write and refine PowerShell scripts, and assist you to assess the potential advantages of new technologies like Storage Spaces Direct and Shielded VMs. Progent's certified virtualization professionals can provide world-class Hyper-V consulting and VMware vSphere support.
The service background of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of over 11 years of support in Microsoft technology, assures you success in selecting the edition and set up of Windows 2003 Server that aligns most closely with your company's strategy. Progent can also help you with planning, deploying, administering and supporting powerful information technology solutions based on Windows Server, and can streamline your upgrade from Windows 2000 or Windows NT.
Progent can help your company to design and implement an efficient transition from a Solaris-powered information system to a network powered by Windows and capable of supporting Microsoft's powerful office productivity suites, business applications, and developer platforms. Progent's Solaris, Windows and Cisco consultants and application specialists can assist you to preserve your information and minimize business disruption by developing an effective migration strategy that protects your existing investments in Sun Solaris software and infrastructure. UNIX-to-Windows migration consulting services available from Progent include evaluation of current infrastructure, migration planning and testing, MS Exchange migration support, data and application software migration, and server and storage system migration and economization.
With the Catalyst line of switches for small and medium-sized companies, Cisco allows companies to gain all the benefits of bringing smart traffic control into their networks. Cisco's switch technology makes it possible to enable features to make your network infrastructure highly robust to handle time-critical requirements, scalable to facilitate growth, secure enough to protect restricted information, and capable of prioritizing and managing all traffic to streamline system operations. Progent's Cisco certified consultants can help you select and integrate Cisco Catalyst switches that make sense for your company. In addition, Progent's CISA certified security consultants can show you how to develop a comprehensive protection policy and set up Catalyst switches so they help support your security strategy. Catalyst switches that Progent provides expertise for include the Cisco Catalyst Express 500 switches, Catalyst 3750 switches, Catalyst 4500 switches, and Cisco Catalyst 6500 Series Switches.
Progent offers three essential kinds of Helpdesk support : Microsoft and Cisco Help Desk Outsourcing Services, Virtual Helpdesk Support, and Helpdesk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft and Cisco professionals gives your clients easy access to a dependable technical group with years of experience providing phone support and online troubleshooting for IT systems powered by Microsoft technology. Progent's concentration is on giving the support Help Desk a positive reputation as a key contributor to company performance. Progent's goal is to resolve and not merely record problems.
Progent's Mac networking consultants can help you with a wide range of network infrastructure areas such as network architecture, remote and mobile connectivity, internetwork compatibility, security, and new technologies such as VoIP and fast wireless networking. For business networks based solely on Apple Mac OS X or for systems incorporating a combination of Mac, Linux and Windows powered servers and desktops, Progent has the knowledge and size to deal with the complexity of planning, integrating, and supporting a system architecture that is robust, safe, efficient and supportive of your corporate objectives. Progent can show you how to configure Apple’s Xserve enterprise servers, Xserve RAID non-stop storage systems, and Apple's Xsan storage area network systems. Progent can also provide certified experts to support Cisco routers and switches.
Progent's Computer Helpdesk Outsourcing Services for desktop technical support are designed especially for small organizations who need immediate access to a Help Desk Call Center with expert phone support and effective escalation capability but who must work within a limited network support budget. Key features of Progent's Help Desk Outsourcing Services are Helpdesk Support, Secure Remote Access Support, System Assessment, Problem Escalation, Virtual Helpdesk Support, By-the-Minute Billing, and Help Desk Call Center Software Recommendation and Deployment.
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical data, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's disaster recovery specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical data.
Cisco has developed an extensive array of routers that includes appliances designed to deliver the protection, bandwidth, and reliability required by customers from branch offices to global enterprises and service providers. Cisco routers include support for redundancy, automatic failover, and backup power for improved fault tolerance and system availability. Progent can show you how to choose and integrate Cisco routers to build a solid infrastructure for your network and to make it easy to expand as you support new users, start new offices, deploy new services, extend your network to customers and partners, and support an increasingly mobile workforce. Progent offers expertise in a range of routers based on the Cisco IOS operating system, including Cisco's 800 series of small office routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 1900 and 2900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, Cisco CRS Carrier Routing System for the network core, plus older 3600 and 3700 Series Routers.
Progent's experts offer macOS and Mac OS X users a variety of services such as desktop support, Apple macOS and OS X consulting, Apple Mac integration with Windows environments, Entourage and email expertise, network protection services, and one-on-one education. Progent can assist businesses to upgrade to macOS from Mac OS X or other earlier editions of Apple OS X and Progent can provide expertise with macOS and Mac OS X applications. Progent can also help your business with iPhone integration and Apple iPad management, or moving to Apple's iCloud. For business networks based solely on Mac OS X or for systems with a combination of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the difficulty of designing, configuring and maintaining a network environment that is reliable, secure, efficient and able to achieve your organization's business goals.
Microsoft Windows 8.1 is engineered to run on computers from smart phones and tablets to engineering workstations. A wealth of new and improved features, including its touchscreen interface and iconic live tiles user interface, offer a broad selection of benefits for companies who know how to exploit them. Progent's Microsoft-certified experts can assist get your organization up the learning curve with Microsoft Windows 8.1 and show you how to derive maximum competitive value from the operating system's many new and enhanced technologies.