Progent applies no initialization fee and asks no retainer for support services provided during regular business hours. Progent's one-minute granularity eliminates big invoices for quick solutions so you won't be tempted to allow less critical problems to fester.
Progent's Data Center professionals can help you select fault-tolerant data centers that match the specific requirements of your business. Fault tolerant co-location sites are especially appealing to small organizations due to of their low cost and convenience compared to pursuing a do-it-yourself approach. Attempting to design an on-site data center that offers even a basic degree of fault tolerance is too expensive for typical small companies. Progent is ready to show you how to reap all the benefits of non-stop data centers and 24x7 colo sites by providing a complete array of consulting and maintenance services.
Progent's ProSight Virtual Hosting outsourcing offers complete hosting of a small company's production servers in a solution that delivers the maximum degree of dependability and scalability and is also simple to transfer to any data center. ProSight Virtual Hosting services are built on proven virtualization technologies that allow small businesses with multi- platform IT systems to save significantly on the costs of capital investments, infrastructure maintenance, and IT administration while achieving world-class fault tolerance and an unprecedented degree of vendor independence.
Cisco Nexus switches are designed to provide the performance, scale, dependability, cloud readiness, capacity, security and ease of management needed to act as the foundation of an enterprise data center. Progent's CCIE-certified Nexus switch consultants are available to provide online and onsite support expertise to help your IT staff to plan an efficient network topology, build pilot systems to validate your network design, install and configure Nexus switches, define and implement effective policies, perform security and compliance tests, configure proactive monitoring and alert systems, fully utilize resources through virtualization technologies, analyze and repair switching and routing issues, optimize performance, plan for expected growth, and take advantage of the advanced zero-downtime features incorporated into Cisco's Nexus products. Progent's consultants can also help you to upgrade non-disruptively from legacy Nexus switches or Catalyst switches to up-to-date Nexus platforms.
Progent's remote connectivity and smartphone synchronization experts can help you to design and configure secure access solutions for off-site desktops, laptops, and smartphones so they work tightly with your IT network, allowing you to improve the productivity of your off-site workers.
Progent is convinced that a well designed and executed network is a vital factor for accelerating any company's growth, and we apply this credo in our own network environment. We have created a zero-downtime virtual office network that enables our staff engineers and authorized contractors to offer fast and effective service, cooperate closely on challenging projects, and gain from professional and personal maturity from being a member of a dynamic company ethos of self motivation and independence.
Progent's certified Windows Server 2019 consultants can assist your organization to design and carry out a cost-effective migration to Windows Server 2019 using existing deployment architecture or a cloud-hosted or hybrid model. Microsoft Windows Server 2019 delivers major enhancements in scale, speed, ease of management, virtualization, security and compliance, hybrid local/cloud integration, availability, and container support.
Progent's Microsoft-certified consultants can assist you to assess the advantages of Windows Server 2012 R2 for your organization, create pilot environments and migration strategies, tune your infrastructure for on-premises, multi-site, cloud-based, and partial-cloud environments, educate your IT support staff, create a corporate-wide security plan, streamline IT administration, help with application development, and build and test a disaster recovery/business continuity plan.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an objective evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner and more secure AD environment. Both options also offer the ongoing advantages of cutting-edge remote network monitoring and management (RMM) technology. These advantages can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and increased uptime.
Remote management cards offer network administrators full control of a server without the need for an on-site presence. Using remote server management cards, all console screen information plus keyboard and mouse operations are transferred to an off-site session to a support professional who can be situated anywhere with Internet access. Progent's Microsoft and Cisco certified consultants can help you to design, deploy, and manage a fault-tolerant company network that incorporates remote management cards and Progent can utilize these remote management cards to provide low-cost remote technical support. Progent is familiar with a number of remote server management cards such as Aten IP9001 remote server management cards, American Megatrends MegaRAC remote server management cards, Dell DRAC cards, HP Lights-Out 100c remote management cards, and Peppercon remote management cards.
Cisco's Meraki family of access and aggregation switches are designed for sites ranging from branch offices to large campuses. Progent's Cisco-certified CCIE consultants can provide cost-effective online consulting expertise to help your company to design and implement an efficient network solution based on Meraki switches, streamline network administration with Meraki's cloud-centric management architecture, configure policies to ensure compliance, develop and test a disaster recovery strategy, and resolve technical issues related to any aspect of your Meraki ecosystem. Progent can also assist you to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless APs to create a cohesive networking solution.
Progent can show you how to prepare and implement an efficient move to Microsoft Dynamics GP so that you retain your information, strengthen your protection, enhance your management reporting, take complete advantage of Microsoft Office integration, and minimize business disruption by designing and following a smart migration strategy. Progent can also help train new Microsoft Dynamics GP 2010 users so you don't lose productivity. Progent can improve your company reports and business analytics by offering Crystal Reports consulting, FRx assistance, and Microsoft Excel support. Progent's experience with Microsoft .NET development, Microsoft SQL Server applications, and designing with VBasic, XML and other platforms make it possible to create custom line-of-business applications and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP/Great Plains.
E-Mail Guard is Progent's affordable spam filtering and antivirus managed service that offers small businesses world-class defense from spam, viruses, DHA attacks, and other types of email-borne attacks on IT systems. E-Mail Guard is powered by Postini's perimeter management technology, a full suite of web-based anti-spam and anti-virus services that ward off email attacks before they can breech the network firewall. Perimeter Manager also allows administrators monitor and control their email application, regardless of server vendor, hardware type, or data center location.
Progent's support services for software and firmware patch management provide organizations of any size a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and tracking software and firmware updates to your virtual and physical; servers, endpoint devices printers, network appliances such as switches and Wi-Fi access points, and Internet-of-Things devices like sensors and robotics.
Progent offers customers the services of consultants who have earned some of the IT industry's most prestigious certifications. Progent believes that clients deserve to be sure that their IT support consultants have accredited training as well as broad real-world experience so that Progent's clients can engage Progent's service with trust. Often, vendor credentials such as the Cisco Certified Internetwork Experts (CCIE) brings privileges for significantly superior vendor support than is offered to uncertified service providers, enabling Progent to offer customers a higher class of IT service. In addition, major credentials such as CISA or ISSAP for IT security can aid corporate customers to demonstrate compliance with regulatory demands by engaging the assistance of accredited IT experts.
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Microsoft Windows 8.1 is engineered to power devices ranging from smart phones and tablets to power-user desktops. An abundance of innovative features, such as touch screen support and iconic live tiles user interface, offer a broad range of benefits for organizations who know how to put them to work. Progent's Microsoft-certified consultants can help bring your business up to speed with Windows 8.1 and show you how to gain maximum business advantage from the product's various technical enhancements.
Altaro VM Backup software offers small and mid-size businesses a dependable and affordable platform for backing up and restoring Hyper-V and VMware-powered VMs. Altaro VM Backup can be used for on-premises, remote, multi-site, and cloud architectures and also supports cost-effective backup to Azure storage. Top capabilities include industry-leading inline deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup intervals as little as five minutes for reducing your Recovery Point Objective, military-grade encryption, item-level restore options for specific files and emails, support for Windows Cluster Shared Volumes and for vCenter for managing larger environments, and the ability to leverage Microsoft VSS technology to back up online virtual machines with zero downtime. Progent is a certified Altaro partner and can provide a wide range of services to help you to design, deploy, manage and troubleshoot a backup and disaster recovery solution powered by Altaro VM Backup software.
Progent's managed services for patch management provide organizations of any size a versatile and affordable solution for assessing, validating, scheduling, applying, and tracking software and firmware updates to your virtual and physical; servers, endpoints printers, infrastructure appliances like routers and Wi-Fi APs, and IoT devices such as sensors and robotics.
Progent's expert consultants can show you how to define and implement an efficient in-place Exchange Server 2003 migration plan that avoids productivity disruption, reduces ongoing service demands, and makes your Microsoft Exchange 2003 Server easy to administer. For complicated multi-server or multi-site upgrades, Progent has the background to finish your move quickly and affordably. Progent's Microsoft Exchange 2003 help, troubleshooting, and design services include expertise with the integration of third-party enhancements of Exchange Server 2003 that are in keeping with your business needs.
Progent is among the most qualified network consulting companies for integrating email and messaging systems based on Exchange 2000. Progent specializes in helping small companies get the full advantages of Exchange Server 2000 for typical scenarios such as updating from Microsoft Exchange 5.5, moving from an ISP-managed or POP3 e-mail system, and jobbing out your Exchange 2000 Server support.
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, enhance and debug their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that need important software patches, or isolating performance issues.
Our Experts Group offers support in key areas that include Apple OS integration and programs; Support for Linux-powered, UNIX-powered, and Sun systems; MRP, Enterprise Resource Planning, or CRM customization; Line-of-business and vertical program help; Chief Information Officer, management information analyst, and project management services; Special applications design and deployment; Web, eCommerce, EDI, and client portal development and deployment; Database support and efficiency help; Business intelligence expertise; and Telecommunications architecture consulting.
Progent can provide fast access to the skills of seasoned wireless consultants who can assist you to assess the benefits of Ubiquiti UniFi wireless access points for your business and help you to design, install, manage, and debug your UniFi wireless network. Progent can also conduct a wireless site survey to assist you to choose, configure, and place UniFi Wi-Fi access points for your required coverage and throughput.
Progent's Microsoft-certified consultants can provide businesses of any size consulting, troubleshooting, and application development expertise for SharePoint and SharePoint Online. SharePoint is an advanced solution that uses web technology for intelligently coordinating people, teams and data. Microsoft SharePoint offers a central spot for your workers or customers to access, manage, distribute and interact with useful information, files, and software and to interact with one another. SharePoint enables faster and more intelligent decisions, more effective sharing across teams and more streamlined business practices. Windows SharePoint Services connect employees, customers, teams and projects with the data they've created in a way that makes data convenient to find, retrieve and re-use. Progent's certified SharePoint consultants can help your organization to support your current SharePoint environment or upgrade to the current release of SharePoint.
NetDocuments (NetDocs) is a cloud-based document management system built specifically for legal workflows. Progent offers online guidance from NetDocuments experts to help legal departments and law firms to plan, configure, manage, optimize, or debug a document management system environment based on NetDocuments.
Cisco's Small Business 100, 300 and 500 family of APs are Linux-powered units engineered as value-priced Wi-Fi solutions for small offices. Progent's Cisco CCIE-certified wireless network experts can provide online or onsite configuration and troubleshooting services to assist your organization to plan, configure, update, tune, administer and debug Cisco Small Business Wi-Fi AP deployments of any size or architecture.
Progent offers affordable remote and onsite consulting to assist organizations of any size to move any part of their core IT resources to Google Cloud Platform services. This can save time and hardware expense and allow access to Google's cutting edge AI and machine learning tools. Progent can assist you with every phase of Google Cloud Platform integration including needs analysis, preparedness evaluation, architectural design and review, pilot testing, deployment, administration, performance tuning, software license management, disaster recovery mechanisms, and security.
SQL Server 2008 offers indispensable, familiar tools to computer experts as well as to network users, lessening the difficulty of designing, integrating, administering, and using enterprise data and analytical programs on platforms ranging from mobile devices to enterprise data networks. The complexity and integration demands of Microsoft SQL Server 2008 call for a network consultant with real-world experience and wide knowledge in designing and building information-based, comprehensive business IT solutions. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background supporting Microsoft integration, assures you success in designing, deploying and supporting Microsoft SQL Server 2008 solutions that are well integrated with the Microsoft .NET platform.
Microsoft Windows Server Update Services enables network managers to deploy and track the most recent Microsoft patches and security updates to Windows Server 2000, Microsoft Windows Server 2003, and Windows XP operating systems. By using Microsoft SUS, network support personnel can fully and effortlessly manage the installation of updates that are released through Microsoft Update to servers and desktops in an organization. Progent can help you with technical details of the initial setup of Microsoft WSUS such as designing the Microsoft Windows Server Update Services deployment, setting up client's computers, defining the Group Policy parameters, and making sure your Microsoft Windows Server Update Services Group Policy Object is associated with an Active Directory container that makes sense for your network environment.
Progent's certified SQL Server developers and DBAs can provide remote expertise to assist organizations of any size to build, administer, and maintain applications powered by the Microsoft SQL Server platform and Microsoft's .NET framework. Progent's SQL Server consultants can provide support for any phase of the application life cycle in solutions that can include small business or departmental databases to VLDB applications and data warehousing.
Microsoft supports transparent hybrid environments that combine Microsoft 365 and on-premises Exchange systems. This allows you to have specific mailboxes located at your corporate datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consulting team can help your organization with any phase of planning, integrating and debugging your hybrid Exchange Online deployment. Progent's Exchange consultants can provide occasional expertise to help you resolve stubborn technical issues and also offer extensive project management outsourcing to make sure your hybrid Microsoft 365 Exchange solution is completed on schedule and within budget.
Progent's network professionals can help you evaluate the potential benefits of Hyper-V-powered server virtualization for your company, conduct test implementations to verify Hyper-V's operation with your line-of-business applications, evaluate your network and server architecture for smooth operation with virtualization technology, help you in upgrading to Windows Server 2008 and configuring Hyper-V, train your IT staff to monitor and administer Hyper-V, offer world-class consulting help for enhancing the security of your virtual machines, design and validate business continuity processes that maximize network availability, and provide continuing consulting and technical support including low-cost remote repair and turn-key Help Desk outsourcing.
24-Hour Zero Downtime Clustered Servers Online Technical Support
Progent's Microsoft certified experts offer small and mid-size companies world-class consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables companies to deliver important applications rapidly and automatically to appropriate users, reduce software expense and adhere to licensing agreements by understanding usage profiles, improve Windows protection by increasing your awareness of weak points and by installing critical updates, manage your external workforce through accepted standards independent of connection or geography, and reduce operational expenses by efficiently exploiting the administrative functions incorporated into Windows. Progent's SMS consulting professionals can help you use SMS effectively for automated software and application deployment, security patch control, and resource monitoring management including program and hardware inventory.
Progent offers national online phone support and consulting services for companies that run Apple macOS and OS X networks or whose IT systems include a combination of Apple Mac and Microsoft products. Progent's experts can provide Mac clients a variety of IT services including desktop support, migration to the latest version of macOS from earlier editions of Apple macOS or OS X, plus expertise with Mac applications. Progent's specialists in Apple technology can also assist you with iPhone and iPad integration and management, or migrating to iCloud services. Online technical support offers optimum leverage for your information technology budget by preserving user efficiency and limiting the hours charged for network analysis and repair. Advanced remote access technology and skilled service specialists and consultants allow Progent to handle the majority of network problems without wasting time and expense by going to your location. In the vast majority of cases your IT issues can be remediated by telephone or via a mix of phone support and remote network analysis. Progent can make available Cisco certified CCIE infrastructure engineers and CISA and CISM premier security professionals to help you with the most challenging system problems.
Progent's expert consultants can show you how to design and deploy a smooth in-place Exchange Server 2003 migration strategy that minimizes network downtime, simplifies long-term support requirements, and makes your Exchange 2003 Server easy to administer. For complicated multiple server or multi-location migrations, Progent has the background to complete your move quickly and affordably. Progent's Exchange Server 2003 help, troubleshooting, and consulting offerings include assistance with the configuration of third-party add-ons to Microsoft Exchange Server 2003 that are best aligned to your business needs.
Progent's Microsoft-premier engineers can help your organization to update your servers and/or workstations from 32 bits to 64 bits. Progent can help your company to calculate the costs and advantages of upgrading to 64-bit computing, plan an efficient upgrade strategy that minimizes business disruptions, and provide economical, professional online help to aid your organization to configure 64-bit operating systems and application software on your current computers.
Progent's professionals provide experience in a variety of disciplines related to mobile connectivity including network infrastructure, wireless data synchronization, wireless security, mobile email, Microsoft Windows Mobile, RIM Blackberry, and wireless application development. Progent's certified consultants can save your organization work and money by applying their wireless expertise to help you select and integrate mobile connectivity technologies that fit the needs of your company. Progent can also tune your network architecture so that mobile data devices perform more reliably.
Progent's Microsoft-certified consultants can help organizations of any size to adhere to leading practices to set up SCVMM 2012 hosts, networking, storage systems, and libraries; design, integrate, and manage private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for enterprise-class reporting. Progent can assist your company to move from an older version of System Center Virtual Machine Manager or from another virtualization management system, and Progent can assist you to enhance and troubleshoot your existing SCVMM environment so you get the highest possible business value.
Progent's expert support team can show you how to design and deploy an efficient in-place Microsoft Exchange 2007 migration strategy that avoids network downtime, simplifies ongoing service requirements, and makes your Microsoft Exchange 2007 Server easy to administer. For complex multiple server or multi-location upgrades, Progent has the knowledge and experience to finish your project rapidly and affordably. Progent's Exchange Server 2007 help, repair, and consulting offerings include assistance with the integration of third-party add-ons to Exchange Server 2007 and the design of unified messaging solutions based on Exchange 2007 Server.
Progent's Microsoft-certified professionals have 20 years of background designing, installing, and maintaining messaging solutions for clients in the and across the United States. Progent provides affordable Microsoft Exchange Servers consulting services to ensure that your email environment offers protection, high availability, easy connectivity for remote and wireless users, efficient management tools, and seamless integration with telecommunications. Progent offers consulting and integration services for Exchange 2016, Microsoft Exchange 2013 Server, Exchange 2010, Microsoft Exchange 2007 Server, Microsoft Exchange 2003 Server, and Microsoft Exchange 2K. Progent can also assist small or mid-size businesses to upgrade to Microsoft Exchange 2016 Server or MS Exchange 2013.
Cisco's Catalyst Wi-Fi controllers simplify the administration of wireless networks by unifying the configuration and management of Wi-Fi APs, optimizing wireless throughput by limiting the impact of RF congestion, improving wireless availability with rapid failover, and hardening security by identifying cyber threats and analyzing traffic content according to user type and location. Progent can assist you to configure Cisco Wi-Fi controllers to manage Wi-Fi LANs of any size. Progent can assist you to maintain and troubleshoot your existing Cisco Wi-Fi environment or implement a smooth migration to Cisco's latest wireless controller technology.
Progent's Solaris platform consulting experts provide small businesses and software developers support for managing and supporting Sun Solaris environments that run with Microsoft-based networks. Progent can give your business access to Sun Solaris consultants, consulting professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP certification. This broad array of experience offers you an easy single consulting firm to show you how to create and manage a protected and reliable cross-platform connectivity and communications infrastructure that supports Sun Solaris and Microsoft coexistence by integrating Windows with popular variants of UNIX including Apple Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or leading Linux platforms including RedHat, SUSE, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware.