Professional Online Help for Fayetteville, North Carolina Small Business Computers from Certified Engineers
Small companies have traditionally been underserved by major IT service organizations. Some small businesses permit themselves to become dangerously dependent on freelance engineers or small support organizations who don't have the bandwidth or broad knowledge to react promptly or efficiently to technical emergencies. Other small companies resort to mass-market service firms that employ personnel trained to offer by-the-numbers fixes for common issues but who are missing the experience and versatility to deal with the variety of environments and lack of standards typical of small company information networks.
Progent's proven methodology for providing low-cost and effective network support to small businesses has made Progent one of the most respected Microsoft-certified network service firms in the industry. Progent has delivered online support to businesses in every state in the United States (See Progent's client testimonials).
For mid-size and large companies, Progent offers co-sourcing and project management support to reinforce the technical skills of your in-house network service staff. This can reduce expenses and minimize technical risks for big projects like software design and development, disaster recovery preparedness, security audits, merging datacenters, or technology migrations.
Progent can also provide the services of accredited consultants to help your company to plan and implement your cloud computing strategy.
Popular Practice Areas Serviced by Progent for Business Networks in Fayetteville, North Carolina
Progent's nationwide team of industry certified consultants offers help for all aspects of network technology found in companies of any size. Technologies supported by Progent in and around Fayetteville include:
Service Delivery Alternatives Available for Fayetteville, North Carolina Businesses
Progent has a selection of options for providing small businesses and local governments with cost-effective IT services for troubleshooting, system architecture, hosting, and IT administration. Progent's paradigm for delivering network support is built on the Help Desk operational structure familiar to big IT groups. Progent's Helpdesk Service Mechanism ensures fast response, thorough activity documentation, reliable follow-up, and strict cost control for an array of IT service delivery alternatives that include remote troubleshooting, in-person support, high-end consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Management
- Online Service
Progentís Technical Response Center (TRC) offers emergency and scheduled online assistance for Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's certified service professionals can help customers to troubleshoot and repair network issues without the cost or delay of in-person service visits. The experience of Progent's network consultants makes it possible to handle most network issues quickly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-accessible signup process for new clients to address urgent situations and Progent bills by the minute with no sign-up fees or time minimums, so you pay only for the help you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Learn additional details concerning Progent's online computer troubleshooting services.
- On-site Support
Progent offers onsite computer support for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in tandem with Progent's online support experts to deliver small businesses the ideal combination: onsite service technicians when you require them plus the remote help of Progent's worldwide team of IT consultants, security professionals, and business application developers. The response time for in-person support visits is typically less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises support. Learn more details concerning how and why to sign up for Progent's onsite network support.
- Help Desk
Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems. for more information, visit Help Desk Services.
- IT Consulting Services
Progent offers small businesses affordable availability of world-class consultants who can deliver help with vital products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, network security consulting, non-stop network design, server virtualization strategies, plus configuration, programming and training for small business programs including financials, ERP, reporting, CRM, and office productivity packages. Progent can help with short-term projects including site relocations and massive software upgrades, extended projects such as business information application development and customization, database application programming and DBA services, and web design, on-going support including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or emergency services such as data restoration and malware removal.
- Application Server Hosting
Progent offers hosting for vital business applications like Microsoft Exchange Server and Microsoft SQL in order to provide small companies with greater levels of availability, security, and performance than is possible using the type of in-house data center that is realistically affordable for the majority of small and midsize organizations. Since Progent uses the same facilities that support the equipment of many of the world's biggest IT companies, Progent can save you the expense of creating and managing the infrastructure required for enterprise-class cooling, electrical backup, and redundant Internet access. For managed applications, Progent can also see to it that upgrades and revisions remain current, protection and performance is constantly tracked, and systems are regularly archived and ready for full and prompt restoration. Find out additional information about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small company's production servers in a setting that not only delivers the highest level of availability and expandability but that is in addition simple for customers to transfer to a different support firm or to move internally whenever your situation warrants it. Progent's Private Cloud hosting service is based on mature virtual server techniques that permit small businesses with mixed environments to benefit dramatically on the costs of capital equipment, system support, and network administration while achieving world-class reliability and an unparalleled degree of vendor flexibility. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed package, can handle the multi- OS and non- standardized networks common with small businesses, and keeps control of the software licenses in the client's hands so that migrating to a different virtualized host is fast, reliable, and inexpensive. This avoids ending up a captive to a specific hosting service while still providing all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting Services
Progent can provide expert remote support services to help companies of all sizes connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine physical IT assets as well as public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent's value-priced ProSight series of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to defend endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you prove compliance with legal and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also help your company to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of vital data, apps and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, optimize and troubleshoot their networking appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always current, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that need important updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security vendors to deliver web-based management and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper level of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that any potential problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with government and industry security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your company's preparedness either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup/recovery system that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental system software and office productivity programs important to most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an ever more sophisticated collection of network technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-qualified security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance professionals can provide a business-wide view of network protection and can help with complex security projects such as Security information and Event Management (SIEM) solutions to help companies comply with business standards and government regulations for IT data protection and incident reporting.
The scope and size of Progent's consulting team bring a powerful set of benefits to companies trying to maximize the productivity of their IT network within an affordable budget. These benefits include:
- Best Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world professional background, in the trenches of network support, performing a broad variety of IT tasks for a large mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting staff. This ensures that you get not only expert technical capability, but also a support engineer with proven approaches for solving actual IT problems quickly.
Read more about Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing policy is to charge for remote support and in-person help per minute. As a result, you are charged only for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no startup charge and requires no monthly commitment for support services provided during normal business hours. Many support organizations impose substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity eliminates major invoices for fast solutions. Another benefit of by-the-minute invoicing is that clients are not tempted to allow minor issues to fester until they become big ones.
Learn additional information concerning Progent's value pricing for IT outsourcing.
- Full Reporting of IT Support
Progent has developed a sophisticated support reporting system that records and formats complete documentation for all billed support activities. Unlike many independent consultants or local support firms who provide scant documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support documentation sent by each consultant to every client. The practice of documenting and archiving service records allows more effective service and eliminates a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of vital service information.
Learn more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their comfort zone, Progent can focus on delivering hard-to-find skills where Progent has little competition. Small businesses who work with independent service providers or who maintain internal IT personnel benefit when Progent transfers information about new technology and tested processes to make their networks more reliable, protected, and efficient.
Read additional information concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Fayetteville, North Carolina company needs to contact Progent to ask about network outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.
Fast Online Technical Help
For fast online support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).