Fayetteville, NC Online Help from World-class Computer Network Troubleshooting Professionals
Progent's network technical support services can provide your Fayetteville, NC business cost-effective and consistent support from Microsoft and Cisco certified technical experts. By delivering IT consulting help when you need it, offering advanced expertise for mission-critical applications, delivering unique services such as automated server monitoring, and billing only for services you use, Progent gives your Fayetteville, North Carolina company an economical alternative for maximizing the business value of small business networks. If you run a local datacenter, rely on cloud-based resources, or have a hybrid cloud-and-local solution, Progent is the intelligent choice for businesses to create and manage a reliable and safe IT system and to have quick availability of the skilled consulting ordinarily available only to businesses who are able to set up a sizeable internal IT organization.
For mid-size and large businesses, Progent can provide co-sourcing and project management support to reinforce the skills of your internal network service personnel. This can reduce expenses and minimize technical risks for big IT initiatives such as software programming, disaster recovery planning, network security evaluations, merging datacenters, or software migrations.
Progent can also provide access to accredited experts to help your business to plan and execute your cloud strategy.
Key IT Areas Supported by Progent for Fayetteville, North Carolina Office Networks
As a Microsoft-certified Partner IT service firm with a large group of Cisco Certified CCIE network experts and Apple Computer certified consultants, Progent offers urgent assistance and affordable remote consulting to Fayetteville, NC small businesses for a wide range of computer technologies such as:
Support Delivery Options for Fayetteville, North Carolina Businesses
Progent offers a selection of options for providing small and midsize companies and local governments with cost-effective IT services for technical support, consulting, hosting services, and network management. Progent's model for delivering IT support services is built on the Help Desk operational structure common to big IT support groups. Progent's Contact Center Support Model ensures rapid response, comprehensive activity documentation, dependable follow-through, and strict expense monitoring for an array of IT service delivery options that include online troubleshooting, onsite support, top-level consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
- Remote Service
Progentís Technical Response Center provides urgent and scheduled remote support for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's seasoned support professionals can help customers to analyze and repair hardware and software issues without the expense or time loss of in-person service calls. The experience of Progent's network engineers allows them to handle the majority of IT issues rapidly. For complex problems, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-based registration procedure for new customers to address emergency network problems and Progent bills by the minute with zero sign-up fees or minimums, so you are invoiced only for the support you receive. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Learn more information concerning Progent's online computer troubleshooting expertise.
- On-site Service
Progent provides on-site computer assistance for registered customers in larger cities in the United States. Progent's on-site service personnel can work in tandem with Progent's online support experts to deliver small businesses the best of both worlds: in-person service technicians when you require them plus the remote expertise of Progent's worldwide team of network consultants, security professionals, and business software programmers. The wait time for on-site support visits is typically under one business day. There is no sign-up or retainer fee for becoming a Progent customer for onsite service. Learn more about why to sign up for Progent's onsite network service.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small organizations a complete solution that handles all aspects of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle complex problems. for more information, see Help Desk Services for Small Businesses.
- Consulting Services
Progent provides small and midsize companies affordable access to world-class consultants who can deliver assistance with vital technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, company-wide network security engineering, fault tolerant network engineering, server virtualization strategies, plus configuration, customization and support for business software including financials, ERP and MRP, reporting, sales automation, and office productivity packages. Progent can provide assistance with one-shot projects including site relocations and massive system migrations, extended projects such as management reporting application programming and customization, relational database application programming and DBA support, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or urgent response like data restoration and malware removal.
- Application Hosting
Progent offers hosting for key applications such as Exchange and Microsoft SQL in order to provide small and midsize companies with greater degrees of availability, security, and recoverability than is possible using the class of in-house data center that is practical for the majority of small businesses. Because Progent utilizes the same facilities that host the equipment of some of the world's largest information technology companies, Progent can eliminate the expense of building and managing the systems required for enterprise-class cooling, electrical backup, and redundant Internet connectivity. For hosted application servers, Progent can also make sure that upgrades and service packs remain updated, security and performance is continually tracked, and systems are consistently archived and available for complete and rapid restoration. Find out more concerning Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small organization's servers in a setting that not only provides the highest degree of dependability and extensibility but that is in addition convenient for customers to migrate to another support firm or to move internally if your business situation calls for it. Progent's Private Cloud hosting is founded on proven virtualization technologies that allow small businesses with multi-vendor networks to benefit dramatically on the expense of hardware, infrastructure support, and IT administration while achieving enterprise-class availability and an unprecedented degree of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally administered service, can handle the mixed- OS and loosely standardized networks common with small companies, and keeps control of the licenses in the client's hands so that moving to a different virtual system is fast, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting service while still offering all the savings associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent can provide expert remote consulting to help companies of any size integrate their networks with popular public clouds including Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that combine physical resources as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Progent's value-priced ProSight series of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the complete threat progression including blocking, identification, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools packaged within one agent managed from a single control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical files, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, optimize and debug their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security companies to deliver web-based control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so that all looming issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management. Advantages can include easier management, improved compliance with data security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to assess your organization's ability either to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup system that meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Alternative for Fayetteville, North Carolina Small Businesses
Progent's size, scope of information technology expertise, and experience with enterprise IT consulting enable small companies to avoid the problems associated with over reliance on thinly staffed support organizations or independent engineers.
Teaming with Progent enables your company to:
- Avoid Over Dependence on Freelance Support Consultants
For network services, smaller companies sometimes depend excessively on freelance engineers. Although freelance service providers have lower expenses than larger support organizations and can afford to charge apparently smaller rates, freelancers are frequently stretched to far to respond rapidly to critical problems. If a freelance engineer is busy with different customer, ill, on vacation, or in training, the absence of replacement personnel may require your company to wait for assistance in case of an emergency. The more your company grows, system downtime or difficulties with line-of-business programs become more costly. The dollars you thought you were conserving on a freelancer can evaporate fast due to lower productivity. Also, when freelance engineers encounter unfamiliar problems, the unavailability of a big engineering group to count on for advice requires them to learn on the job while your organization winds up with the bill for their ongoing education.
- Gain Access to Expertise in Advanced Network Solutions
The majority of small support organizations or freelance engineers specializing in small business network consulting are capable of delivering connect-the-dots solutions but don't have the experience to work efficiently with complex IT environments with mixed platforms, many sites, Voice over IP implementations, remote clients, interconnected financial and operational software, eCommerce, and specialized line-of-business software. Progent's experience with worldwide enterprises and Progent's extensive team of experts can be valuable to your company because big-company networks are by nature complex, support problems require thorough understanding of in numerous technical disciplines, and achieving an acceptable level of stability, reliability, and protection calls for industry-tested best practices.
- Create a Solid Foundation for Seamless Growth
Small companies often begin with a network cobbled together on a shoestring budget. Without a strong basis, a sequence of improvised repairs commonly get thrown onto of a weak structure. As a business grows, stability and scalability issues can hinder the success of the organization. These networks require proper assessment, intelligent strategic analysis, and broad-based expertise to migrate to an IT environment that will act as the solid foundation to meet critical business needs and support future expansion.
- Team with Solution Providers, Not Resellers
Smaller businesses need direction and education to work through an increasingly complicated maze of IT alternatives available for accelerating growth and enhancing efficiency. Businesses do not need a network engineer or service organization that attempts to sell them products. Progent avoids conflicted motives by not selling hardware and software. Progent provides consulting and services exclusively. This permits Progent to match technical support services with the real interests of clients. Mixing IT consulting and product selling can lead to a situation where the proposed solution is built around a preselected vendor instead of being driven by the true needs of a customer.
How to Contact Progent
If your Fayetteville, North Carolina business wants to contact Progent for IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.
Immediate Online Technical Support
For immediate remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).