Low-cost Network Support from Microsoft and Cisco premier Experts for Businesses in Fayetteville, NC
By delivering professional support whenever you require it, providing specialized knowledge for key business applications, offering high-value services like virtual server hosting, invoicing solely for services you receive, and requiring no setup fees or retainers for standard services, Progent allows your company to increase the competitive value of your information system and reduce support expenses. Progent recognizes that information system security, dependability, and performance are as critical to small companies as to large enterprises but that smaller companies lack the leverage to spend aggressively in computer technology and in-house support groups. Progent's basic competitive advantage is that no IT consulting firm can equal Progent's ability to deliver the network support your company requires when you need it and at prices you can justify.

For mid-size and large companies, Progent offers co-sourcing support to add to the skills of your internal IT support personnel. This can cut costs and help meet schedules for major projects such as software programming, disaster recover/business continuity planning and testing, security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition provide the services of certified consultants to assist your company to design and implement a sensible cloud computing strategy.

Main Products and Technologies Supported by Progent for Businesses in Fayetteville, North Carolina
Progent's national team of certified support professionals offers assistance for all facets of network systems deployed by companies of any size. Areas supported by Progent in and around Fayetteville include:

Support Delivery Alternatives Available for Fayetteville, North Carolina Companies
Progent offers a variety of options for providing small companies and local governments with cost-effective IT services for technical support, system architecture, and network management. Progent's model for delivering network support is built on the Call Center structure familiar to big IT organizations. Progent's Helpdesk Support Model ensures fast response, comprehensive service records, reliable follow-through, and tight expense control across an array of IT service delivery modes that include remote repairs, on-premises support, and top-tier consulting.

  • Remote Service
    Progent's Technical Response Center offers emergency and scheduled remote service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's certified support experts can help clients to troubleshoot and repair network problems without the expense or time loss of travel for onsite service calls. The background of Progent's network engineers makes it possible to handle most IT problems quickly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-accessible signup process for new customers to accommodate emergency network problems and Progent bills per minute with no sign-up charges or minimums, so you are invoiced only for the support you receive. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Learn more information about Progent's remote network troubleshooting services.

  • On-site Service
    Progent provides onsite computer assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in tandem with Progent's remote support experts to give small and midsize companies the optimal solution: onsite service technicians when you need them as well as the remote help of Progent's seasoned team of network consultants, security professionals, and business software developers. The response time for on-site support visits is usually less than 24 hours. There is no start-up or retainer charge for becoming a Progent client for onsite support. Learn more details about why to sign up for Progent's in-person network support.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues. For details, refer to Help Desk Services.

  • Co-managed Help Desk Services
    Progent's Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk services transparently between your in-house IT staff and Progent's pool of certified technical support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution built around the top professional services automation tool for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting. For more information, refer to Progent's Co-managed Help Desk services.

  • Consulting Expertise
    Progent offers small and midsize businesses budget-friendly access to enterprise-class consultants who can provide assistance with critical products and technologies including Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero penetration test products, network protection engineering, non-stop network engineering, server virtualization solutions, plus integration, programming and support for small business software including accounting, ERP and MRP, management reporting, CRM, and office productivity packages. Progent can help with one-time projects including site relocations and massive software upgrades, longer term projects like upgrading a legacy ERP system to a modern Microsoft Dynamics or Dynamics 365 package, relational database software development and DBA support, and web design, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and network administration, or emergency response like data restoration and malware cleanup.

  • Infrastructure Expertise for Teleworkers
    Progent can help small and mid-size companies to plan, implement and debug the infrastructure for work-from-home employees. Aspects of network infrastructure for which Progent's experts can deliver assistance include safe and convenient VPN tunnel connections, Virtual Desktop Infrastructure platforms, router setup, Wi-Fi LAN planning and implementation, and robust Internet access. For details about Progent's network infrastructure support services for teleworkers, refer to network infrastructure consulting expertise for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting services for all of a small or midsize company's servers in an environment that not only provides the top level of fault-tolerance and extensibility but that is in addition simple for clients to migrate to a different service firm or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting service is built around tested virtual server technologies that permit small businesses with multi-vendor networks to save significantly on the costs of hardware, infrastructure support, and IT management while achieving world-class dependability and an unparalleled level of vendor independence. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally administered service, can support the multi- OS and non- standardized environments common with smaller businesses, and retains ownership of the licenses in the customer's hands so that moving to a different virtual host is quick, safe, and affordable. This eliminates becoming a captive to a specific hosting service while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent offers advanced remote consulting support to help businesses of any size integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that combine on-premises resources along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and deployment services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight family of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior machine learning technology to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the entire malware attack progression including blocking, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering through leading-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical files, applications and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their connectivity appliances like switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that require important updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading information security companies to deliver web-based management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so all potential problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can save up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's ability to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup/recovery system that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core system software and productivity programs used by most small and medium-size businesses. As a Cisco-authorized partner, Progent also offers help for an increasingly complex array of network products such as firewalls, switches, routers, VoIP options, and wireless connectivity. Furthermore, Progent's CISSP-Premier security experts, CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance experts can provide a company-wide perspective on system protection and can help with complex security programs like Security information and Event Management (SIEM) solutions to help companies meet industry guidelines and government regulations for network information security and incident reporting.

The breadth and depth of Progent's engineering team offer a powerful set of benefits to organizations trying to maximize the productivity of their information system within an affordable budget. These advantages include:

  • Best Service Methodology
    Progent's team of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on professional background, at the front lines of network support, executing a broad range of technical projects for a large array of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support staff. This means that you get not just expert technical help, but also a support engineer with proven approaches for fixing real-world IT problems efficiently. Read more about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to bill for online support and in-person help by the minute. Consequently, you are charged just for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no sign-up fee and asks no monthly commitment for services provided during normal working hours. Many support organizations impose substantial minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute pricing granularity eliminates king-size invoices for fast repairs. An additional benefit of by-the-minute invoicing is that clients will not be inclined to allow less critical problems to stay unaddressed until they grow into big problems. Learn more concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Services
    Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or local support organizations who offer scant documentation or specifics of services performed, each service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the service documentation given by each consultant to each customer. The practice of documenting and archiving support records allows more effective service and eliminates a variety of typical misfortunes such as when a service client is effectively held hostage to a consultant who won't release vital service information. Find out more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their scope, Progent can concentrate on offering high-value skills where Progent faces little competition. Small businesses who utilize independent service providers or who maintain in-house support staffs benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more robust, secure, and efficient. Find out more about Progent's knowledge transfer services.

How to Contact Progent
In case your Fayetteville, North Carolina business needs to contact Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Immediate Remote Technical Assistance
For immediate online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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