Professional Remote Troubleshooting for Fayetteville, North Carolina Networks from Certified Consultants
Small companies have typically been overlooked by major IT support firms. Many small businesses permit themselves to grow dangerously dependent on freelance consultants or small consulting firms who don't have the bandwidth or extensive knowledge to respond promptly or efficiently to technical emergencies. Still other small businesses turn to mass-market service firms that employ personnel trained to provide by-the-numbers fixes for ordinary issues but who do not have the background and technical scope to handle the diversity of configurations and lack of standardization that characterizes small business IT networks.

Progent's time-tested methodology for delivering low-cost and successful network support to small companies has made Progent one of the most respected Microsoft-certified IT consulting organizations in the country. Progent has delivered online support to companies in every state in the United States (See Progent's client testimonials).

For medium-size and enterprise companies, Progent can provide co-sourcing support to reinforce the subject matter expertise of your internal network support team. This can cut costs and help meet schedules for major projects such as application programming, disaster recovery planning, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also offer access to certified consultants to assist your company to plan and implement a sensible cloud strategy.

Core Technologies Serviced by Progent for Fayetteville, North Carolina Businesses
As a Microsoft-certified Partner computer support company with a large group of Cisco Certified CCIE network infrastructure consultants and Apple accredited engineers, Progent offers urgent assistance and affordable online consulting to Fayetteville, NC businesses for a wide array of information technologies including:

Support Delivery Alternatives for Fayetteville, North Carolina Businesses
Progent has a variety of options for providing small and midsize companies and local governments with cost-effective IT services for technical support, system architecture, and IT management outsourcing. Progent's model for delivering IT support is based on the Help Desk operational structure common to big IT organizations. Progent's Help Desk Call Center Service Model promotes fast support, thorough service records, reliable follow-up, and strict cost control across an array of network service delivery modes that include online repairs, in-person help, and top-level consulting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's seasoned support experts can help clients to troubleshoot and repair hardware and software problems without the cost or time loss of on-premises service visits. The background of Progent's IT engineers makes it possible to handle the majority of IT issues rapidly. For the most challenging issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-accessible registration process for new clients to address emergency network problems and Progent charges per minute with zero sign-up charges or minimums, so you pay only for the assistance you receive. Specialists you can access online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISA-certified security engineers. Find out more information concerning Progent's online computer support services.

  • Onsite Support
    Progent provides onsite technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite service technicians can work in conjunction with Progent's remote support engineers to give small and midsize businesses the optimal solution: onsite support professionals when you require them plus the on-line help of Progent's worldwide staff of IT engineers, security professionals, and business application developers. The response time for in-person support calls is usually less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite support. Learn more concerning why to register for Progent's onsite network support services.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that handles all aspects of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle challenging problems. To learn more, visit Help Desk Services.

  • Co-managed Help Desk Services
    Progentís shared Help Desk services allow your business to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution based on the leading PSA platform for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting. For details, refer to Progentís Co-managed Help Desk services.

  • IT Consulting Services
    Progent provides small businesses budget-friendly access to enterprise-class IT professionals who can deliver assistance with vital products and technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, network protection consulting, non-stop network consulting, virtual server strategies, plus configuration, programming and support for small business programs such as accounting, ERP and MRP, business analytics, sales automation, and productivity software. Progent can help with one-time projects such as site moves and major system migrations, extended projects such as upgrading an older MRP platform to a modern MS Dynamics or Dynamics 365 solution, relational database software development and administration support, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and system management, or emergency response like data restoration and malware removal.

  • Infrastructure Consulting Services for an At-Home Workforce
    Progent can assist small and mid-size businesses to design, set up and debug the network infrastructure required for offsite workers. Aspects of infrastructure for which Progent's experts offer guidance include safe and efficient VPN connections, Virtual Desktop Infrastructure (VDI) software, router integration, Wi-Fi LAN planning and implementation, and reliable Internet access. For details about Progent's network infrastructure consulting expertise for remote workers, see network infrastructure support services for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting for all of a small or midsize organization's production servers in a setting that not only delivers the highest level of availability and expandability but that is in addition convenient for customers to transfer to a different support provider or to move internally if your circumstance warrants it. Progent's Private Cloud hosting service is based on tested virtual server techniques that permit companies with multi-vendor environments to save significantly on the expense of capital equipment, system support, and IT management while getting world-class dependability and an unprecedented level of vendor flexibility. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally administered package, can support the multi- OS and loosely standardized networks typical of small companies, and retains control of the licenses in the customer's hands so that migrating to a new virtualized host is fast, safe, and affordable. This avoids ending up a prisoner of a single hosting provider while still providing all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert online consulting to help companies of all sizes integrate their networks with leading public clouds such as Azure and Amazon AWS. Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that seamlessly combine on-premises resources along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Azure design and integration consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight series of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with government and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical files, applications and virtual machines that have become unavailable or damaged due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to be compliant with regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, monitor, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating complex management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top data security vendors to provide web-based management and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your core network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security requirements, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's preparedness to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity applications important to the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide help for an increasingly complex array of network technologies such as firewalls, routers and switches, VoIP options, and wireless access. In addition, Progent's CISSP-Certified security experts, CISM-certified security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance professionals can provide a business-wide view of network protection and can assist with advanced security programs like SIEM solutions to help enterprises meet business guidelines and government regulations for network information security and incident reporting.

The scope and size of Progent's engineering team bring a unique array of advantages to organizations trying to increase the productivity of their information network within a reasonable budget. These benefits include:

  • Best Practices
    Progentís team of Microsoft and Cisco Certified experts average longer than ten years of real-world professional experience, at the forefront of IT service, performing a broad variety of technical projects for an extensive mix of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support team. This means that you get not just expert technical capability, but also a support engineer with field-tested methods for resolving real-world IT problems quickly. Learn more concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to bill for phone service and in-person visits by the minute. Consequently, you pay exclusively for received services. Progent does not demand a more expensive rate for off-hours or urgent support, and Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no sign-up fee and asks no retainer for support services delivered during regular business hours. Many service firms impose substantial minimum payments or bill in increments of a quarter hour or longer. Progent's one-minute billing granularity does away with big invoices for fast solutions. Another advantage of granular invoicing is that clients are less inclined to permit simple issues to fester until they grow into big problems. Learn more about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Support
    Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some independent consultants or local support organizations who provide scant documentation or details of services done, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support documentation sent by every staff member to each customer. The practice of detailing and archiving service activity results in more effective support and eliminates a variety of typical problems such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom. Learn more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value skills where Progent has few competitors. Small companies who utilize freelance consultants or who maintain internal IT staffs benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more reliable, secure, and efficient. Read more details about Progent's knowledge transfer services.

How to Contact Progent
If your Fayetteville, North Carolina company wants to contact Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Assistance
For fast remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent can provide cost-effective online consulting to help businesses to access Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for expandable low-latency storage, and Glacier for low-cost archival storage. Progent can assist you with every aspect of Amazon AWS integration including requirements analysis, preparedness assessment, architectural design, pilot testing, deployment, administration, performance tuning, licensing management, backup/restore solutions, and security strategies. Progent can provide advanced expertise with firewalls and VPN connections and can help you deploy cloud-centric or hybrid cloud networking models that efficiently incorporate Amazon AWS resources. Progent offers as-needed consulting to help you to overcome technical roadblocks or Progent can deliver comprehensive project management outsourcing or co-sourcing services to help you migrate to the Amazon AWS platform on schedule and on budget.

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    Progent provides nationwide online help and consulting services for businesses that operate Sun Solaris environments or whose information systems include a mix of Sun Solaris and Microsoft Windows products. Remote IT help offers maximum return for your information technology dollar by extending client productivity and limiting the time charged for network repair services. Advanced remote access technology and experienced service specialists and engineers combine to enable Progent to solve most network issues without wasting time and expense by traveling to your location. In most of cases your network problems can be remediated over the phone or through a mix of telephone support and online access. Progent can make available Cisco certified CCIE network experts and CISA premier security professionals to help you with the most difficult network issues.

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  • Les Kent has a 35-year history of effective network integration, corporate management, sales, and operations. He has demonstrated a knack for creating elegant information technology solutions while working as a system architect, programmer, project manager, deployment expert, and problem solver for small businesses, new ventures, and global corporations.

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