Professional Online Help for Fayetteville, North Carolina Networks from World-class Consultants
Small companies have typically been underserved by large IT service firms. Many small businesses allow themselves to grow dangerously reliant on individual engineers or small support organizations who don't have the size or comprehensive knowledge to react quickly or effectively to network emergencies. Other small companies resort to giant service providers staffed with technicians able to provide by-the-numbers solutions to common issues but who are missing the background and versatility to handle the diversity of configurations and lack of standards typical of small company IT networks.
Progent's time-tested approach to delivering low-cost and successful network support to small companies has made Progent among the most respected Microsoft-certified network consulting firms in the United States. Progent has delivered remote support to small businesses in every state in the United States (See Progent's customer testimonials).
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to add to the technical skills of your internal network service group. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives like software development, disaster recovery preparedness, security evaluations, office consolidations, or technology migrations.
Progent can in addition provide access to certified consultants to assist your company to plan and implement a sensible cloud strategy.
Core IT Areas Supported by Progent for Fayetteville, North Carolina Businesses
A Microsoft-certified Partner computer support firm with a world-class group of Cisco CCIE network experts and Apple accredited engineers, Progent provides emergency troubleshooting and low-cost online consulting to Fayetteville, NC businesses for a wide array of information technologies including:
Support Delivery Options for Fayetteville, North Carolina Businesses
Progent has a variety of alternatives for providing small and midsize companies and local governments with cost-effective computer services for technical support, system architecture, hosting, and network administration. Progent's model for providing network support is based on the Call Center operational structure familiar to big IT organizations. Progent's Contact Center Service Mechanism promotes rapid response, comprehensive activity documentation, reliable follow-through, and strict expense control across an array of IT support delivery alternatives that include remote repairs, on-premises help, high-end consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Management
- Online Service
Progentís Technical Response Center (TRC) provides urgent and routine online assistance for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's certified support professionals can assist clients to analyze and repair hardware and software problems without the expense or delay of in-person support visits. The experience of Progent's network engineers makes it possible to handle most IT issues quickly. For complex issues, Progent's depth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-based signup process for first-time clients to address emergency situations and Progent bills per minute with zero sign-up fees or time minimums, so you pay only for the assistance you get. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Learn more details about Progent's remote network support services.
- Onsite Service
Progent provides on-site computer support for signed-up customers in larger cities in the United States. Progent's on-site service technicians can operate in conjunction with Progent's remote support engineers to give small businesses the optimal solution: onsite support technicians when you require them plus the on-line expertise of Progent's seasoned staff of IT consultants, security professionals, and business application programmers. The response time for in-person support visits is usually less than 24 hours. There is no start-up or retainer fee for registering as a Progent customer for onsite service. Learn more details about why to sign up for Progent's in-person computer support.
- Help Desk
Progent's Help Desk Call Center Outsourcing Services are intended for all companies who require prompt and dependable support from a professional Helpdesk with efficient phone assistance, remote repair capability, and enough technical depth for full escalation. Since small and midsize companies typically are constrained by tight IT budgets and can provide little executive bandwidth for handling network support tasks, Progent's Helpdesk Outsourcing Services can be the most efficient option to ensure that small business information networks are always up and running. Read more details about Progent's Contact Center services.
- Consulting Services
Progent offers small companies affordable access to enterprise-class IT professionals who can provide assistance with critical technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, company-wide network security consulting, non-stop network engineering, server virtualization solutions, plus integration, programming and support for small business software including financials, ERP and MRP, business analytics, sales automation, and office productivity packages. Progent can help with one-shot projects including site relocations and massive software migrations, longer term projects such as business reporting software programming and customization, database software programming and DBA services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and network administration, or emergency response such as data restoration and malware removal.
- Application Hosting
Progent offers hosting for key business applications such as Microsoft Exchange Server and Microsoft SQL Server to provide small companies with higher degrees of availability, security, and recoverability than is possible with the class of internal data center that is practical for the majority of small and midsize businesses. Since Progent utilizes the same data centers that host the gear of many of the planet's biggest information technology companies, Progent can save you the investment in creating and managing the systems needed for world-class environmental control, electrical backup, and uninterruptible Internet access. For hosted applications, Progent can also see to it that patches and revisions remain current, security and performance is continually monitored, and systems and data files are consistently backed up and ready for complete and rapid recovery. Learn more concerning Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting for the entirety of a small organization's servers in an environment that not only provides the highest level of dependability and scalability but that is also convenient for clients to migrate to another service firm or to move in-house whenever your circumstance warrants it. Progent's Private Cloud hosting is founded on tested virtualization techniques that permit small businesses with multi-vendor networks to benefit significantly on the expense of hardware, infrastructure support, and IT administration while getting enterprise-class reliability and an unprecedented degree of vendor options. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally managed package, can handle the multi- platform and non- standardized environments typical of small businesses, and retains ownership of the licenses in the client's hands so that moving to a new virtualized host is fast, reliable, and affordable. This avoids ending up a captive to a single hosting provider while still offering all the cost savings related to SaaS hosting services.
- Hybrid Cloud Integration Services
Progent can provide expert online support to help businesses of all sizes connect their networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that combine physical resources along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent's affordable ProSight portfolio of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis tools to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the complete threat progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with legal and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical data, applications and VMs that have become lost or damaged due to component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, optimize and debug their networking appliances like routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that need critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the technology of top data security vendors to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent consultant so all looming issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can save up to half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance expert. The interview is designed to evaluate your organization's preparedness to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup system that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Alternative for Fayetteville, North Carolina Businesses
Progent's size, breadth and depth of information technology expertise, and familiarity with corporate IT support enable small businesses to avoid the pitfalls associated with excessive reliance on thinly staffed service organizations or individual engineers.
Working with Progent's Experts enables your company to:
- Avoid Over Dependence on Freelance Support Consultants
For network support, small companies sometimes depend excessively on freelance consultants. Though freelance support engineers carry lower overhead than more substantial support organizations and can typically charge apparently lower rates, freelancers are occasionally unable to respond quickly to critical situations. If a freelance consultant is busy with another client, ill, on travelling, or in training, the lack of backup staff may require your business to go without assistance during an emergency. The more your company grows, network downtime or difficulties with critical programs become more costly. The dollars you believed you were saving on an independent consultant can evaporate quickly because of lost output. Also, when freelance consultants encounter new problems, the unavailability of a big engineering group to fall back on for advice forces them to train on the job while your business winds up with the costs for their ongoing education.
- Gain Access to Expertise in Sophisticated Network Issues
The majority of smaller service organizations or independent consultants specializing in small company network consulting may excel at delivering connect-the-dots fixes but lack the background to work cost-effectively with complex network configurations with mixed platforms, numerous offices, VoIP implementations, remote workforces, integrated financial and analytical software, eCommerce, and specialized business applications. Progent's experience with global companies and Progent's extensive team of specialists can benefit your small business because enterprise environments are by nature complex, integration issues demand in-depth knowledge in many technical areas, and achieving an acceptable degree of robustness, availability, and protection requires industry-tested processes.
- Create a Firm Basis for Growth
Small businesses typically begin with an IT system cobbled together on a shoestring budget. Without a strong architecture, a sequence of band-aid fixes often get thrown onto of a tenuous structure. As a business grows, stability and expandability problems can hinder the success of the business. Such environments require thorough evaluation, intelligent strategic planning, and in-depth experience to upgrade to a network environment that will act as the solid foundation to handle critical business requirements and support downstream growth.
- Work with Solution Providers, Not Product Vendors
Small businesses require guidance and education to navigate through an increasingly complicated array of technology options available for accelerating growth and enhancing efficiency. They do not need a network consultant or service organization that attempts to promote products. Progent eliminates conflicted motives by not selling any products. Progent offers consulting and services exclusively. This allows Progent to match technical support services with the real needs of customers. Mixing IT support and product selling can result in a situation where the recommended solution is built around a predetermined technology rather than being driven by the true requirements of a small business.
In case your Fayetteville, North Carolina business needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.
Immediate Remote Technical Help
For fast remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).