Fayetteville, NC Remote Support from Certified Network Service Professionals
Progent's network troubleshooting services can provide your Fayetteville, NC company cost-effective and consistent access to world-class information technology professionals. By delivering IT support service when you require it, offering advanced expertise for line-of-business applications, offering unique services such as 24x7 server monitoring, and charging only for services you use, Progent offers your Fayetteville, North Carolina business an economical solution for optimizing the profitability of small office networks. Whether you run a local datacenter, connect to cloud infrastructure, or have a hybrid cloud/on-premises solution, Progent is the smart choice for businesses and local governments to create and support a reliable and secure information network and to have quick availability of the seasoned consulting typically available only to enterprises who are able to maintain a large internal IT organization.

For medium-size and enterprise businesses, Progent offers co-sourcing services to add to the skills of your in-house network support staff. Co-sourcing can reduce expenses and help meet schedules for major projects such as software development, disaster recover/business continuity planning and testing, network security evaluations, merging datacenters, or technology migrations.

Progent can in addition offer the services of accredited consultants to help your business to design and execute a sensible cloud computing strategy.

Main Products and Technologies Serviced by Progent for Businesses in Fayetteville, North Carolina
Progent's nationwide team of industry certified consultants provides assistance for all facets of information systems deployed by companies of any size. Practice areas supported by Progent in Fayetteville include:

Support Delivery Alternatives for Fayetteville, North Carolina Companies
Progent has a variety of options for providing small and midsize companies and local governments with affordable computer services for technical support, consulting, hosting, and network management. Progent's paradigm for providing IT support is based on the Help Desk Call Center structure familiar to larger IT support groups. Progent's Help Desk Service Mechanism ensures fast support, comprehensive activity records, reliable follow-up, and strict expense monitoring for a range of network service delivery options that include remote troubleshooting, on-premises help, high-end consulting, as well as server hosting.

  • Online Support
    Progent’s Technical Response Center (TRC) provides emergency and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's seasoned service professionals can assist customers to troubleshoot and repair network issues without the cost or delay of on-premises service calls. The background of Progent's network engineers allows them to handle the majority of network problems quickly. For the toughest problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-accessible signup process for new customers to accommodate emergency situations and Progent bills by the minute with no startup fees or minimums, so you are invoiced only for the help you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security professionals. Find out additional information about Progent's remote computer troubleshooting services.

  • On-site Support
    Progent provides on-site computer assistance for signed-up clients in larger cities in the United States. Progent's on-site support technicians can operate in conjunction with Progent's online support experts to give small companies the optimal solution: onsite service professionals when you require them as well as the remote expertise of Progent's seasoned staff of IT engineers, security professionals, and business software developers. The response time for on-site support visits is usually under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for onsite support. Find out more details about how to sign up for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are intended for small and midsize businesses and local governments who need fast and reliable access to an online Contact Center with efficient telephone assistance, online troubleshooting tools, and enough technical strength for full problem escalation. Because smaller businesses typically are constrained by limited IT budgets and can spare scant executive attention for dealing with IT support tasks, Progent's Contact Center Services could be the most cost-effective option to make sure that business information systems stay productive. Learn more about Progent's Contact Center outsourcing services.

  • Consulting Expertise
    Progent offers small and midsize businesses affordable availability of enterprise-class consultants who can deliver help with critical products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, network security engineering, non-stop it system design, server virtualization strategies, plus configuration, programming and support for small business applications such as financials, ERP, reporting, CRM, and office productivity software. Progent can help with short-term projects such as site relocations and massive system upgrades, extended projects such as management reporting software programming and support, database application development and administration support, and web design, continuing support including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure monitoring and system management, or urgent response such as disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for critical applications such as Microsoft Exchange Server and SQL Server in order to provide small businesses with greater degrees of dependability, security, and performance than is feasible using the type of in-house data center that is practical for the majority of small businesses. Because Progent utilizes the same data centers that host the gear of many of the planet's largest IT organizations, Progent can eliminate the cost of building and managing the systems required for world-class environmental control, electrical failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that upgrades and revisions remain updated, protection and efficiency is constantly monitored, and systems and data files are regularly backed up and ready for complete and rapid restoration. Learn additional information about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small company's production servers in a setting that not only delivers the top level of fault-tolerance and scalability but that is also simple for clients to transfer to a different service firm or to bring in-house whenever your circumstance calls for it. Progent's Private Cloud hosting is based on tested virtual server techniques that permit businesses with mixed networks to benefit significantly on the expense of capital equipment, system maintenance, and IT administration while getting enterprise-class availability and an unparalleled level of vendor flexibility. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally administered service, can support the multi- platform and non- standardized environments common with smaller businesses, and retains control of the software in the customer's possession so that moving to a new virtual host is fast, safe, and affordable. This eliminates ending up a captive to a specific hosting provider while still providing all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent offers expert online consulting support to help companies of any size connect their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that combine local IT assets along with public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight portfolio of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the complete malware attack progression including filtering, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and enables rapid restoration of critical files, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, enhance and debug their networking hardware such as switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating appliances that need important updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security vendors to provide web-based management and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent consultant so that all looming problems can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you’re making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with data security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's ability either to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup/recovery system that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for Fayetteville, North Carolina Businesses
Progent's staff size, breadth of information technology skill, and familiarity with enterprise IT support enable small companies to sidestep the problems associated with excessive reliance on thinly staffed service organizations or individual consultants.

Teaming with Progent's Experts enables your small business to:

  • Prevent Over Dependence on Individual Consultants
    For network services, smaller companies often depend excessively on individual engineers. Although freelance support engineers have lower overhead than larger IT service firms and can afford to bill nominally lower rates, individuals are occasionally stretched to far to react quickly to critical situations. If a freelance engineer is occupied with different customer, ill, on vacation, or in class, the absence of replacement personnel may require your company to wait for help during a crisis. The more your small business expands, system unavailability or difficulties with critical programs become more costly. The money you thought you were saving on a freelancer can be eaten up quickly because of lost productivity. Also, when independent engineers confront unfamiliar technologies, the unavailability of a large consulting team to count on for assistance requires them to learn in place while your organization winds up footing the costs for their ongoing training.

  • Gain Access to Experts in Sophisticated Information Technology Solutions
    The majority of small service organizations or independent consultants specializing in small company IT consulting may excel at providing connect-the-dots solutions but don't have the experience to deal efficiently with complex network infrastructures that have a variety of operating systems, many offices, VoIP systems, mobile clients, interconnected financial and operational software, eCommerce, and custom business software. Progent's experience with global enterprises and Progent's extensive staff of specialists can benefit your company because enterprise networks are characteristically complicated, integration problems demand thorough understanding of in numerous technical disciplines, and achieving a high degree of stability, reliability, and protection calls for industry-tested leading practices.

  • Build a Solid Basis for Seamless Growth
    Small businesses typically begin with an IT system cobbled together on a tight budget. Lacking a proper basis, a series of ad hoc fixes often get piled onto of a tenuous structure. As a company evolves, stability and expandability issues can hinder the success of the organization. Such networks require proper assessment, intelligent business planning, and broad-based experience to migrate to a network infrastructure that will provide the solid foundation to handle critical business requirements and ease downstream growth.

  • Work with Solution Consultants, Not Product Resellers
    Smaller companies require direction and education to work through an increasingly complicated maze of technology options available for enabling business growth and improving productivity. They do not need an IT engineer or support firm that attempts to promote a product. Progent eliminates conflicts of interest by not selling hardware and software. Progent offers services and expertise only. This permits Progent to match technical support services with the real needs of customers. Combining IT consulting and product reselling can result in a situation where the proposed solution is based on a preselected vendor rather than being based on the actual needs of a client.

Get in Touch with Progent
If your Fayetteville, North Carolina company needs to contact Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Fast Online Network Support
For immediate remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).















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