Fayetteville, NC Online Help from World-class Computer Network Service Experts
Progent's computer technical support services can deliver your Fayetteville, NC company cost-effective and dependable support from enterprise-class computer experts. By providing IT consulting help when you require it, providing advanced knowledge for vital applications, delivering unique support such as automated server monitoring, and charging only for services you use, Progent gives your Fayetteville, North Carolina business an affordable alternative for optimizing the productivity of small office networks. If you maintain an onsite system, connect to cloud-based infrastructure, or have a hybrid cloud-and-local network, Progent is the intelligent choice for businesses and local governments to build and manage a robust and safe information system and to have quick availability of the experienced support typically restricted to businesses who are able to afford a sizeable internal IT organization.
For medium-size and enterprise businesses, Progent can provide co-sourcing services to add to the skills of your in-house IT service staff. Co-sourcing can cut costs and minimize technical risks for big projects like software design and development, business continuity planning and testing, security audits, office consolidations, or software migrations.
Progent can also offer access to certified experts to help your business to plan and execute your cloud strategy.
Main Products and Technologies Supported by Progent for Fayetteville, North Carolina Business Networks
As a Microsoft-certified Partner IT service company that maintains a large group of Cisco CCIE networking consultants and Apple certified consultants, Progent provides emergency troubleshooting and affordable remote consulting to Fayetteville, NC companies for a broad range of computer technologies such as:
Service Delivery Options Available for Fayetteville, North Carolina Businesses
Progent offers a variety of options for providing small and midsize companies with affordable computer services for troubleshooting, consulting, hosting, and IT management. Progent's model for providing network support is built on the Call Center structure familiar to larger IT organizations. Progent's Help Desk Call Center Service Model promotes rapid support, thorough service documentation, reliable follow-up, and strict cost monitoring for an array of IT service delivery modes that include online troubleshooting, in-person support, high-end consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Remote Support
Progentís Technical Response Center provides emergency and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's seasoned support professionals can help clients to troubleshoot and fix hardware and software issues without the cost or time loss of on-premises service visits. The background of Progent's IT consultants allows them to resolve most IT issues rapidly. For the most challenging issues, Progent's depth of knowledge makes it possible to escalate support calls to advanced specialists. Progent provides a convenient, web-based signup procedure for new clients to accommodate urgent network problems and Progent bills by the minute with zero sign-up charges or minimums, so you are invoiced only for the support you receive. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Find out more information about Progent's online computer troubleshooting expertise.
- Onsite Support
Progent offers onsite computer assistance for signed-up customers in larger cities in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's online support engineers to give small and midsize businesses the optimal solution: in-person service technicians when you need them plus the on-line expertise of Progent's seasoned staff of network engineers, security specialists, and business application programmers. The wait time for in-person support calls is typically under one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises service. Find out more details about how to register for Progent's onsite computer support.
- Phone Support
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues. For details, visit Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small and midsize companies budget-friendly access to world-class consultants who can deliver help with critical products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network protection engineering, fault tolerant it system design, server virtualization solutions, plus integration, customization and support for business applications including accounting, ERP and MRP, reporting, sales automation, and office productivity suites. Progent can help with short-term projects such as site relocations and major software upgrades, longer term projects like business information software programming and customization, database software programming and administration support, and web design, continuing support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and network administration, or urgent services such as disaster recovery and virus removal.
- Application Server Hosting
Progent offers hosting for key business applications such as Exchange and Microsoft SQL Server to provide small companies with greater degrees of reliability, protection, and performance than is feasible with the type of internal data center that is realistically affordable for most small businesses. Since Progent uses the same facilities that host the gear of some of the world's biggest information technology organizations, Progent can eliminate the expense of building and managing the systems needed for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For managed applications, Progent can also make sure that patches and revisions remain updated, security and efficiency is constantly tracked, and systems are consistently backed up and available for complete and prompt recovery. Learn additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting for the entirety of a small or midsize organization's servers in a setting that not only delivers the highest degree of dependability and scalability but that is also convenient for clients to migrate to another support firm or to move internally whenever your situation warrants it. Progent's Private Cloud hosting service is founded on mature virtualization techniques that permit businesses with mixed networks to benefit dramatically on the costs of hardware, infrastructure support, and IT administration while achieving world-class availability and an unparalleled degree of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed solution, can handle the mixed- OS and non- standardized networks common with smaller companies, and keeps ownership of the software in the customer's hands so that moving to a different virtual host is fast, safe, and affordable. This eliminates becoming a prisoner of a specific hosting service while still providing all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent offers expert remote support services to help businesses of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 integration with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's value-priced ProSight family of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital files, apps and VMs that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced support to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating devices that need important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security companies to provide web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper level of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management staff and your assigned Progent consultant so that any potential problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's ability to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup environment that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Alternative for Fayetteville, North Carolina Small Businesses
Progent's size, depth of information technology skill, and familiarity with corporate network support enable small businesses to avoid the pitfalls associated with over dependence on small support firms or freelance consultants.
Teaming with Progent's Experts enables your small business to:
- Prevent Excessive Reliance on Freelance Consultants
For network services, smaller companies sometimes depend heavily on freelance engineers. Although freelance service providers have lower overhead than more substantial IT service organizations and can typically bill apparently lower fees, freelancers are occasionally spread too thin to react quickly to critical situations. If an independent consultant is occupied with another customer, sick, on travelling, or in class, the absence of backup personnel may force your business to go without assistance during a crisis. As your small business grows, system downtime or problems with line-of-business programs get more expensive. The money you believed you were conserving on a freelancer can be eaten up fast because of lost productivity. Also, when freelance consultants encounter unfamiliar technologies, the lack of a big consulting group to count on for assistance requires them to learn on the job while your business winds up with the bill for their ongoing training.
- Gain Access to Experts in Complex Network Issues
Many smaller service organizations or independent consultants who concentrate on small company network support may excel at providing routine solutions but lack the background to deal cost-effectively with complicated network environments that have a variety of platforms, many sites, VoIP systems, mobile workers, integrated accounting and operational software, eCommerce, and custom business software. Progent's background with global companies and Progent's large team of specialists can be valuable to your company because enterprise networks are inherently complex, integration issues demand thorough knowledge in numerous technical disciplines, and achieving a high level of robustness, availability, and security calls for enterprise-tested leading practices.
- Build a Firm Foundation for Seamless Growth
Small companies typically start with an IT system cobbled together on a tight budget. Without a proper basis, a series of ad hoc repairs commonly get tossed on top of a weak foundation. As a business grows, reliability and expandability problems can hinder the success of the organization. These networks need proper evaluation, smart strategic planning, and broad-based expertise to upgrade to an IT environment that will act as the solid basis to meet critical business needs and ease downstream growth.
- Work with Solution Providers, Not Product Resellers
Small companies require guidance and insight to navigate through an increasingly complex maze of technology options offered for enabling growth and enhancing efficiency. They do not need an IT engineer or service organization that tries to sell them a product. Progent eliminates conflicted motives by not selling any products. Progent offers services exclusively. This allows Progent to align consulting support services with the real needs of customers. Mixing IT support and product reselling can lead to a situation where the recommended solution is built around a preselected technology instead of being driven by the true needs of a customer.
Get in Touch with Progent
In case your Fayetteville, North Carolina company wants to get in touch with Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.
Immediate Online Technical Help
For fast remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).