Affordable Computer Help from Microsoft Certified Experts for Businesses in Fayetteville, NC
By offering world-class support when you require it, providing specialized expertise for key business applications, offering innovative services like virtual data center hosting, billing solely for help delivered, and requiring no setup fees or retainers for standard services, Progent allows your company to increase the competitive value of your information network and reduce service costs. Progent recognizes that network security, reliability, and efficiency are as critical to small businesses as to major enterprises but that smaller organizations don't have the leverage to invest heavily in computer networks and internal support staffs. Progent's basic competitive advantage is that no IT consulting firm can equal Progent's ability to deliver the network support expertise your business requires whenever you require it and at prices you can justify.
For medium-size and enterprise companies, Progent offers co-sourcing services to supplement the technical skills of your in-house IT support team. This can cut costs and help meet schedules for big projects like software development, disaster recover/business continuity planning, network security evaluations, merging datacenters, or software migrations and upgrades.
Progent can also provide access to accredited experts to help your business to plan and implement your cloud computing strategy.
Key Technologies Serviced by Progent for Office Networks in Fayetteville, North Carolina
Progent's group of industry certified experts provides assistance for virtually all aspects of information technology found in businesses of any size. Practice areas supported by Progent in and around Fayetteville include:
Support Delivery Options Available for Fayetteville, North Carolina Businesses
Progent has a selection of options for providing small businesses and local governments with affordable IT services for troubleshooting, system architecture, hosting, and IT administration. Progent's model for delivering IT support is built on the Call Center structure familiar to big IT support groups. Progent's Helpdesk Service Model promotes rapid response, thorough activity records, dependable follow-through, and tight expense monitoring across an array of network support delivery options that include online troubleshooting, onsite help, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Management
- Remote Support
Progentís Technical Response Center (TRC) provides emergency and routine online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support professionals can assist clients to analyze and repair network issues without the expense or time loss of travel for onsite support visits. The experience of Progent's network consultants makes it possible to handle most network issues rapidly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-based registration procedure for new clients to accommodate urgent network problems and Progent charges by the minute with zero sign-up fees or minimums, so you are invoiced only for the support you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security engineers. Learn additional details about Progent's remote computer troubleshooting expertise.
- Onsite Support
Progent provides onsite computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's on-site support personnel can work in tandem with Progent's remote support experts to give small and midsize businesses the optimal solution: on-premises service professionals when you require them plus the remote expertise of Progent's seasoned staff of network consultants, security specialists, and business software developers. The response time for in-person support calls is usually under one business day. There is no start-up or retainer fee for becoming a Progent client for on-premises service. Learn more details concerning how and why to sign up for Progent's onsite network service.
- Help Desk
Progent's Help Desk Call Center Services are intended for small and midsize businesses who need fast and reliable support from a professional Help Desk Call Center with effective phone assistance, online repair tools, and enough technical depth for all needed problem escalation. Since smaller companies typically have limited information technology funds and can spare scant executive attention for dealing with IT support, Progent's Contact Center Outsourcing Services can be the most efficient option to make sure that small business information systems stay up and running. Read more details concerning Progent's Help Desk Call Center services.
- IT Consulting Services
Progent provides small companies affordable availability of enterprise-class consultants who can deliver assistance with critical technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, network security consulting, non-stop it system engineering, server virtualization solutions, plus configuration, customization and training for business programs such as financials, ERP and MRP, business analytics, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects including site relocations and major system upgrades, longer term projects like management information software programming and customization, relational database software development and DBA support, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and network administration, or emergency services like data restoration and virus removal.
- Application Hosting
Progent can host critical applications like Exchange and MS SQL to provide small and midsize companies with higher levels of dependability, protection, and performance than is feasible with the class of in-house data center that is realistically affordable for the majority of small companies. Since Progent utilizes the same facilities that support the equipment of many of the world's biggest IT organizations, Progent can eliminate the expense of building and managing the systems required for enterprise-class environmental control, power failover, and redundant Internet connectivity. For managed applications, Progent can also ensure that patches and revisions stay updated, security and performance is continually monitored, and systems and data files are regularly backed up and ready for complete and prompt recovery. Learn more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small company's servers in a setting that not only provides the top level of availability and expandability but that is in addition simple for clients to migrate to another support provider or to move internally when your business situation warrants it. Progent's Private Cloud hosting service is founded on mature virtual server techniques that allow companies with mixed environments to benefit significantly on the expense of capital equipment, system maintenance, and IT administration while achieving world-class reliability and an unprecedented degree of vendor flexibility. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed package, can support the multi- OS and loosely standardized networks common with small companies, and keeps ownership of the licenses in the client's possession so that migrating to a different virtualized system is quick, reliable, and affordable. This eliminates ending up a captive to a single hosting provider while still providing all the savings associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent can provide advanced online support to help companies of any size integrate their networks with leading public clouds such as Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent's value-priced ProSight portfolio of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily evade legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the entire threat lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you prove compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital data, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and debug their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are always updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that require critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top information security vendors to deliver web-based management and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your Progent consultant so that all looming issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can save as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with data security standards, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance consultant. The interview is intended to assess your company's ability either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup/recovery environment that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Right Alternative for Fayetteville, North Carolina Businesses
Progent's staff size, breadth of technical skill, and experience with corporate IT support enable small companies to avoid the problems related to over reliance on small support organizations or freelance consultants.
Working with Progent's Experts enables your small business to:
- Avoid Excessive Reliance on Individual Support Consultants
For network support, small businesses often depend heavily on freelance engineers. Though individual support providers carry lower expenses than more substantial IT service organizations and can typically charge nominally lower rates, they are occasionally stretched to far to react rapidly to urgent situations. If an independent consultant is occupied with different client, sick, on vacation, or in class, the lack of replacement staff may require your company to go without help in case of an emergency. The more your small business expands, system unavailability or problems with line-of-business programs get more expensive. The dollars you thought you were conserving on an independent consultant can evaporate quickly because of lost productivity. Also, when freelance consultants confront unfamiliar problems, the lack of a large consulting group to depend on for help forces them to learn with the meter running while your organization ends up with the bill for their ongoing education.
- Gain Access to Certified Professionals in Advanced Information Technology Issues
Many small service firms or independent consultants focused on small business IT consulting are capable of providing connect-the-dots fixes but don't have the seasoning to work efficiently with complex network configurations with mixed operating systems, numerous sites, VoIP systems, remote clients, interconnected financial and analytical applications, data-driven web sites, and specialized business software. Progent's background with worldwide enterprises and Progent's extensive staff of specialists can benefit your company because enterprise networks are characteristically complex, support problems require thorough knowledge in numerous technical areas, and reaching a high degree of stability, reliability, and protection requires enterprise-tested leading practices.
- Build a Solid Foundation for Growth
Small businesses typically begin with a network cobbled together on a tight budget. Lacking a solid architecture, a sequence of band-aid fixes commonly get piled on top of a weak foundation. As a business evolves, reliability and expandability issues can obstruct the success of the organization. Such networks require thorough assessment, intelligent strategic planning, and in-depth experience to migrate to a network infrastructure that will provide the solid foundation to handle current business needs and ease downstream expansion.
- Team with Solution Consultants, Not Product Resellers
Smaller businesses require direction and insight to work through an ever more complicated array of technology alternatives offered for enabling growth and enhancing efficiency. They do not need an IT engineer or service organization that tries to promote products. Progent avoids conflicted motives by not selling hardware and software. Progent sells services only. This permits Progent to align consulting support services with the genuine needs of clients. Mixing network support and product selling can lead to a conflict where the recommended solution is based on a predetermined technology rather than being driven by the true requirements of a small business.
In case your Fayetteville, North Carolina company wants to get in touch with Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.
Immediate Remote Technical Help
For fast remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).