Low-cost Computer Troubleshooting from Microsoft and Cisco premier Experts for Businesses in Fayetteville, NC
By offering professional support when you need it, making available specialized knowledge for key applications, offering innovative services such as virtual data center hosting, billing solely for services delivered, and requiring no setup or retainer fees for standard services, Progent helps your company to increase the competitive value of your It network and cut support expenses. Progent recognizes that information system protection, dependability, and efficiency are as critical to small companies as to large corporations but that small companies don't have the economy of scale to invest aggressively in computer technology and in-house support groups. Progent's basic value proposition is that no network consulting organization can equal Progent's capability to deliver the network support expertise your business requires whenever you need it and at a cost you can justify.
For mid-size and large companies, Progent can provide co-sourcing support to add to the subject matter expertise of your internal network support team. Co-sourcing can cut costs and help meet schedules for big projects like software programming, business continuity preparedness, network security evaluations, office consolidations, or technology migrations.
Progent can also provide the services of accredited experts to help your business to design and execute your cloud strategy.
Primary Practice Areas Serviced by Progent for Businesses in Fayetteville, North Carolina
Progent offers the support of accredited experts for all facets of information technology deployed in small and midsize companies. Technologies supported by Progent's consultants include:
Support Delivery Options Available for Fayetteville, North Carolina Companies
Progent has a variety of options for providing small businesses and local governments with cost-effective IT services for troubleshooting, system architecture, and network management. Progent's model for delivering network support services is based on the Call Center operational structure common to big IT organizations. Progent's Contact Center Service Model ensures rapid response, thorough service documentation, dependable follow-up, and strict expense control across a range of network service delivery options that include online repairs, onsite help, and high-end consulting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Remote Service
Progentís Technical Response Center offers emergency and scheduled remote assistance for Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service experts can help clients to analyze and fix network issues without the cost or time loss of in-person support calls. The experience of Progent's IT engineers allows them to resolve most network problems rapidly. For the most complex issues, Progent's depth of knowledge allows the support team to escalate support calls to advanced specialists. Progent provides a convenient, web-accessible signup process for new clients to address emergency network problems and Progent bills per minute with zero sign-up charges or time minimums, so you pay only for the help you get. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Find out more information about Progent's online network troubleshooting expertise.
- Onsite Support
Progent offers on-site computer assistance for registered customers in larger cities in the United States. Progent's onsite service technicians can operate in tandem with Progent's online support experts to give small and midsize businesses the ideal combination: onsite service technicians when you need them plus the on-line help of Progent's worldwide team of network consultants, security professionals, and business software programmers. The wait time for on-site support visits is usually under 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises support. Learn more details concerning why to sign up for Progent's in-person computer support.
- Phone Support
Progent's Standard Help Desk Services offer small organizations a complete solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's regular desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems. for more information, visit Online Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small and midsize companies budget-friendly availability of enterprise-class consultants who can deliver help with vital technologies including
- Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network security consulting, high availability network consulting, server virtualization strategies, plus configuration, customization and support for business applications including accounting, ERP and MRP, management reporting, CRM, and productivity suites. Progent can provide assistance with short-term projects including site relocations and major system migrations, extended projects like business analytics software programming and customization, relational database software development and DBA services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and network administration, or urgent response such as disaster recovery and virus cleanup.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting for all of a small company's production servers in an environment that not only provides the highest level of fault-tolerance and extensibility but that is also easy for clients to transfer to a different service firm or to move internally if your situation calls for it. Progent's Private Cloud hosting is structured around mature virtualization techniques that permit companies with multi-vendor environments to save dramatically on the expense of capital equipment, system support, and IT management while achieving enterprise-class dependability and an unprecedented degree of vendor flexibility. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered service, can support the mixed- OS and loosely standardized environments common with small businesses, and retains ownership of the software in the client's hands so that migrating to a new virtualized host is fast, reliable, and affordable. This eliminates becoming a captive to a specific hosting provider while still providing all the savings associated with SaaS hosting services.
- Hybrid Cloud Integration Consulting
Progent offers advanced online support services to help companies of any size connect their networks with popular public clouds such as Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that combine physical resources along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon AWS cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has over 20 years of background delivering high-level consulting services online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's value-priced ProSight line of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup activities and allows rapid restoration of critical data, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating complex network management processes, WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding appliances that require critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security vendors to deliver web-based management and comprehensive security for all your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper level of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so any looming problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an objective assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your core network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security regulations, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's ability either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup/recovery environment that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Choice for Fayetteville, North Carolina Small Businesses
Progent's size, scope of technical skill, and experience with enterprise IT support enable small companies to sidestep the pitfalls related to excessive reliance on thinly staffed support firms or freelance consultants.
Teaming with Progent enables your business to:
- Avoid Over Reliance on Individual Consultants
For network support, small businesses often depend heavily on independent consultants. Though individual service providers carry lower overhead than more substantial support organizations and can afford to charge apparently lower rates, freelancers are sometimes spread too thin to react rapidly to critical problems. If an independent engineer is busy with different client, sick, on vacation, or in class, the lack of backup personnel may require your business to wait for assistance during a crisis. The more your company grows, system downtime or difficulties with critical applications become more costly. The dollars you believed you were conserving on an independent consultant can be eaten up fast because of lower output. Also, when independent engineers confront new problems, the lack of a large consulting team to depend on for assistance requires them to train with the meter running while your business ends up footing the bill for their continuing education.
- Gain Access to Expertise in Advanced IT Solutions
The majority of smaller support organizations or independent consultants who concentrate on small business network support are capable of delivering connect-the-dots solutions but don't have the seasoning to work efficiently with complex IT configurations with a variety of platforms, many offices, Voice over IP systems, remote workers, interconnected accounting and operational applications, data-driven web sites, and specialized line-of-business software. Progent's background with worldwide enterprises and Progent's extensive staff of experts can benefit your company because enterprise environments are by nature complicated, integration issues require thorough understanding of in many technical areas, and achieving an acceptable level of stability, reliability, and security calls for enterprise-tested leading practices.
- Create a Solid Foundation for Growth
Small companies often begin with a network implemented on a shoestring budget. Without a solid basis, a sequence of ad hoc fixes often get tossed on top of a weak structure. As a company evolves, reliability and scalability problems can undermine the success of the business. Such environments need proper evaluation, intelligent strategic analysis, and in-depth expertise to upgrade to an IT environment that will act as the reliable foundation to handle current business needs and ease downstream expansion.
- Team with Solution Finders, Not Product Resellers
Smaller companies require direction and education to navigate through an ever more complicated array of technology options available for enabling business growth and improving efficiency. Businesses do not need a network engineer or support organization that tries to sell them products. Progent avoids conflicted motives by not selling hardware and software. Progent offers services and expertise exclusively. This permits Progent to match technical support services with the genuine interests of clients. Mixing network consulting and product selling can lead to a conflict where the proposed solution is based on a preselected technology rather than being driven by the true needs of a client.
How to Contact Progent
If your Fayetteville, North Carolina company needs to contact Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.
Fast Remote Network Assistance
For fast online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).