Expert Remote Support for Fayetteville, North Carolina Networks from Certified Engineers
Small businesses have typically been overlooked by major network support organizations. Many small companies allow themselves to become excessively dependent on freelance consultants or small consulting firms who don't have the size or extensive skill sets to react quickly or effectively to network crises. Still other small companies resort to giant support firms that employ personnel taught to provide by-the-numbers fixes for ordinary problems but who are missing the background and technical scope to deal with the diversity of configurations and lack of standardization typical of small company IT networks.
Progent's proven approach to delivering low-cost and effective technical support to small businesses has made Progent one of the top Microsoft-certified IT service organizations in the industry. Progent has delivered online support to businesses in every state in the U.S. (See Progent's customer testimonials).
For mid-size and large businesses, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your in-house IT support team. This can reduce expenses and help meet schedules for major projects such as software design and development, disaster recovery preparedness, security evaluations, merging datacenters, or software migrations.
Progent can in addition provide access to accredited consultants to assist your business to plan and implement your cloud computing strategy.
Key Technical Areas Serviced by Progent for Businesses in Fayetteville, North Carolina
Progent's team of world-class experts offers help for virtually all aspects of information systems found in companies of any size. Technologies supported by Progent in and around Fayetteville include:
Support Delivery Options Available for Fayetteville, North Carolina Companies
Progent offers a selection of options for providing small businesses with affordable IT services for technical support, system architecture, and network management. Progent's model for providing IT support services is based on the Help Desk operational structure familiar to larger IT support groups. Progent's Help Desk Service Model ensures rapid response, comprehensive activity records, consistent follow-up, and tight cost control across an array of network support delivery modes that include online troubleshooting, onsite support, and top-level consulting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) offers emergency and scheduled remote support for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's certified support professionals can help customers to analyze and repair hardware and software issues without the expense or time loss of in-person support calls. The experience of Progent's network consultants makes it possible to handle most network problems rapidly. For complex issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-accessible registration procedure for first-time clients to accommodate emergency situations and Progent bills per minute with zero startup charges or minimums, so you pay only for the support you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Find out more information about Progent's online computer support expertise.
- On-site Service
Progent offers on-site technical support for registered customers in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's online service engineers to deliver small and midsize businesses the ideal combination: in-person service professionals when you require them as well as the remote help of Progent's seasoned team of IT engineers, security professionals, and business software developers. The response time for on-site support visits is usually under 24 hours. There is no sign-up or retainer charge for registering as a Progent client for onsite service. Find out more concerning how and why to register for Progent's onsite network support services.
- Phone Support
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues. For details, refer to Help Desk Services.
- IT Consulting Services
Progent provides small and midsize businesses affordable access to world-class IT professionals who can provide assistance with critical products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, company-wide network protection consulting, non-stop it system design, virtualization strategies, plus integration, programming and training for small business software including accounting, operations, management reporting, CRM, and office productivity software. Progent can help with one-shot projects including office moves and massive system migrations, extended projects such as business analytics software development and support, relational database software development and administration services, and web development, on-going services including System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent services like disaster recovery and malware removal.
- Private Cloud Hosting
Progent's Private Cloud hosting provides comprehensive hosting for all of a small organization's production servers in a setting that not only delivers the top degree of dependability and extensibility but that is also easy for customers to transfer to a different support provider or to move in-house if your situation calls for it. Progent's Private Cloud hosting service is structured around proven virtual server technologies that permit small businesses with multi-vendor networks to benefit dramatically on the costs of capital equipment, system maintenance, and IT administration while achieving enterprise-class dependability and an unprecedented level of vendor options. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally managed package, can support the multi- platform and loosely standardized networks typical of small companies, and retains ownership of the licenses in the customer's hands so that moving to a new virtual host is fast, reliable, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still providing all the cost savings related to SaaS hosting services.
- Hybrid Cloud Integration Consulting
Progent can provide expert online support to help businesses of all sizes connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that utilize on-premises IT assets as well as cloud services. To help you to integrate public clouds with networks, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent's value-priced ProSight line of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to guard endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital data, apps and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, optimize and debug their networking appliances such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating complex network management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT staff and your assigned Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance expert. The interview is designed to assess your company's preparedness to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery environment that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline system software and office productivity programs used by the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more sophisticated collection of infrastructure products such as firewalls, switches, routers, voice-over-IP solutions, and wireless access. In addition, Progent's
CISSP-Certified cybersecurity experts,
CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance experts can provide a business-wide perspective on network security and can assist with advanced security projects like SIEM solutions to help companies comply with business standards and statutory regulations for network data security and incident reporting.
The scope and depth of Progent's engineering staff offer a unique set of benefits to organizations wishing to increase the productivity of their IT system within a realistic budget. These advantages include:
- Best Industry Service Methodology
Progentís staff of Microsoft and Cisco Premier consultants average longer than a decade of real-world industry experience, in the trenches of network service, performing a broad variety of technical tasks for an extensive array of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting staff. This means that you get not just expert technical help, but also a support engineer with proven approaches for repairing actual network problems quickly.
Learn additional information about Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing model is to charge for phone support and in-person help per minute. As a result, you owe just for received support. Progent does not impose a more expensive rate for after-hours or urgent support, and Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no service activation fee and requires no monthly commitment for support services delivered during normal working hours. Many support organizations demand substantial minimum payments or bill in increments of fifteen minutes or longer. Progent's small pricing granularity does away with king-size invoices for quick fixes. Another benefit of by-the-minute invoicing is that your company will not be inclined to allow incipient issues to stay unaddressed until they grow into big problems.
Learn more about Progent's value pricing for IT outsourcing.
- Complete Reporting of Delivered Support
Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all billed services. Unlike many freelance consultants or local service organizations who provide scant documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service documentation given by each staff member to every customer. The discipline of documenting and organizing service records results in more effective support and eliminates a slew of common problems such as when a support client is effectively held captive to a consultant who wonít let go of vital service information.
Learn more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent faces little competition. Small companies who utilize freelance service providers or who maintain internal IT staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more reliable, protected, and efficient.
Read more about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Fayetteville, North Carolina company wants to get in touch with Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.
Immediate Online Technical Support
For immediate online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).