Progent's application experts have worked for two decades with .NET technologies and the Visual Studio development environment and are able to build or modernize .NET apps quickly and at low cost.
For large organizations, Progent can supplement internal IT staffs by offering world-class experience in deploying critical Microsoft and Cisco products. Progent's certified professionals can provide Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint expertise, and Microsoft SQL Server help. For the national or worldwide enterprise with branch offices, Progent can perform as a seamless nearby extension of corporate IT management. Progent's enterprise support services include company-wide security, online branch office support, network design, Sarbox compliance, project management, and top-level support for multi-site office environments powered by Enterprise Windows. Progent can provide field consultants and technicians to assist with a site move or office move, or a network designer to assist with building or utilizing an Internet Data Center or co-location site.
System Center Configuration Manager 2016 automates application and device deployment at scale, simplifies security and compliance settings control, keeps track of network assets, protects against company data leakage, provides health monitoring, enables safe end-user self service, and offers a single point of control for managing multi-OS ecosystems running on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consulting team and Azure cloud integration experts can assist businesses of any size with any aspect of planning, implementing, operating and repairing a SCCM 2016 solution for on-premises, cloud-based, or hybrid networks.
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can assist your business to contain the spread of an ongoing ransomware breach. Call 800-462-8800
If your business computer system mixes UNIX, Linux or Solaris technology with MS Windows, Progent can show you how to integrate your computers into a cohesive network that permits all your operating systems to run side by side for easy management, transparent information exchange, high dependability, enhanced performance, and strong protection. Progent's UNIX/Linux/Solaris and MS Windows integration assistance services include IT architecture integration and service, support for Windows services for UNIX, online network monitoring and administration, remote network help and troubleshooting, in-person technical support, and Help Desk Call Center outsourcing.
Progent's Cisco Jabber consultants offer online or onsite expertise to help organizations of any size to design, implement, manage, update or troubleshoot Cisco Jabber solutions and Cisco Unified CM infrastructure. Progent can provide advanced expertise for all the products, technologies and services that make up creating an end-to-end Cisco Jabber solution including Cisco network devices and management software, Microsoft 365 apps, Windows and Mac computers, iOS and Google Android smartphones, SIP interfaces, Wi-Fi networks, security and compliance, cloud computing, telepresence systems, PBX products, disaster recovery preparedness, and other components of a cohesive collaboration ecosystem.
Progent's background delivering Microsoft .NET services and Microsoft SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and additional developer platforms enable Progent to create specialized mission-critical applications and eCommerce environments that integrate seamlessly with Dynamics GP/Great Plains Software. Progent's Dynamics GP management reporting consultants can show you how to design reports that let you track your business more effectively, transforming raw data into useful insights into your company and customers.
Exchange 2013 incorporates significant enhancements to the capabilities of Microsoft Exchange Server 2010 and introduces important innovations plus a revamped architecture. These enhancements favorably impact vital areas like manageability, availability, security and compliance, operational costs, collaboration, extensibility, performance, compatibility, and productivity. Progent's certified Exchange 2013 consulting professionals can assist your organization to understand the possible advantages of upgrading to Exchange 2013, create a cost-effective validation and deployment plan, and train your IT staff to manage your Microsoft Exchange 2013 environment. Progent can also provide ongoing remote consulting and support and management for Exchange Server 2013.
Progent's Microsoft certified experts provide three service programs to help medium-size and large businesses create an efficient and successful in-house Computer Support Help Desk. Progent's consulting services include Return on Investment analysis, process study and improvement, management reporting, training of internal personnel, and documentation of processes. Progent's Software Evaluation and Deployment Support Services help companies sift through the various high-quality Help Desk software packages on the market and determine what products might be excessively costly, miss key features, or align poorly with your company's business goals. Progent also offers temporary staffing for businesses who want to augment their in-house Help Desk team for special projects or to fill in for vacationing or indisposed personnel.
Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP Certification through thorough examination and significant work with network security design. ISSAP consultants have in-depth understanding of access management mechanisms and methodologies, telecommunications and network security, cryptography, requirements analysis, business continuity planning (BCP) and disaster recovery planning (DRP), and physical security. Progent's ISSAP-certified security consultants can help your company with all phases of secure network architecture.
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can save up to 50% of the time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it.
Progent's Shared Call Center service allows your business to split responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution built around ConnectWise Manage, the top shared professional services automation platform for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring service that incorporates advanced 24x7 remote monitoring and management techniques to help keep your IT system running at peak levels by checking the state of critical devices.
The new ASA 5500-X Series of firewalls with Firepower Services offer significantly more value than Cisco's earlier firewalls and have superseded the ASA 5500 and PIX firewalls for new installations. Progent's Cisco-certified CCIE network consultants can assist your company to maintain your current PIX or Cisco ASA 5500 firewalls or migrate to ASA 5500-X firewalls with Firepower Services. Progent can also help your company to design, integrate, tune, administer and debug firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services.
Progent's Technical Response Center offers affordable nationwide after-hours online troubleshooting for computer systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support professionals provide extended hours phone support and remote secure network connection to isolate and resolve network problems quickly and economically.
Progent's Co-managed Call Center service allows your business to split the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution built around ConnectWise Manage, the leading shared professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent can help your organization to plan a migration to Microsoft Teams from Skype for Business Online and install, administer, and debug a cloud or mixed implementation of Microsoft Teams. Progent can assist you to integrate Teams with Office/Microsoft 365 apps, Exchange, SharePoint Online, and your PBX.
Progent's ransomware experts can help your business to evaluate your ransomware vulnerability, remotely monitor and guard your IT environment, assist with settlement negotiations with a threat actor, and restore a network damaged by a ransomware variant like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.
Progent offers support services for WatchGuard Firewall security gateways such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can help you choose, configure, and maintain a WatchGuard Firewall/VPN product that aligns with your security needs and budget. Progent can assist you to maintain outdated WatchGuard firewall appliances or migrate efficiently to current WatchGuard firewall solutions.
Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP Certification through thorough examination and significant experience with network security architecture. ISSAP consultants possess comprehensive understanding of access management systems and methodologies, phone system and network protection, cryptography, needs evaluation, business continuity and disaster recovery, and physical security integration. Progent's ISSAP-premier security consultants can help your business with all phases of architecture security.
Progent's Windows Server 2016 disaster recovery consultants can help your organization to plan and deploy a disaster recovery system built around Microsoft's latest Failover Clustering tools such as Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class storage clusters using commodity equipment, Virtual Machine Load Balancing for improving the speed and resilience of Failover Clusters while reducing TCO and management overhead, and Cloud Witness for easy, economical deployment of a failover cluster quorum arbitration point.
Progent's Wi-Fi site survey services make it easy to plan, install and debug a Wi-Fi network customized for your environment, offering you a wireless solution that has the coverage, speed, density, Quality of Service, security, and roaming ability your business needs. Wireless site survey services from Progent include remote predictive modeling for planning a Wi-Fi LAN and onsite site survey services for confirming, tuning, and debugging a functioning Wi-Fi LAN.
NetApp MetroCluster is a high-availability and disaster recovery platform that uses failover storage clustering with replication to provide fast, zero data loss disaster recovery between sites located as far as 185 miles apart from each other. Progent's roster of veteran IT consultants can assist you to design, deploy, manage, upgrade, test and repair a disaster recovery system based on NetApp MetroCluster. Progent can assist you to choose an architecture for your MetroCluster deployment that meets your functional needs and budget. Progent can ensure you follow best practices for configuring your MetroCluster solution by delivering help with tasks such as assigning shelf IDs, arranging aggregate layout, provisioning NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, designing a tiebreaker, designing a TCP/IP configuration replication network between your storage clusters, and testing your MetroCluster DR system to prove compliance with information assurance standards and regulatory requirements.
Progent's Ekahau-certified Wi-Fi consultants can assist you to design, implement, enhance, manage and debug a Wi-Fi network adapted to your facilities. Progent offers online or on-premises expertise for Ekahau Pro for predictive Wi-Fi design and Ekahau Sidekick for onsite RF measurement.
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can assist you to halt the spread of an ongoing ransomware attack. Call 800-462-8800
Stealth intrusion checking is an important component of any comprehensive IT system security strategy. Progent's security professionals can run extensive penetration checks without the awareness of your organization's in-house network support staff. Unannounced penetration checking shows whether current security monitoring systems such as intrusion detection warnings and event history monitoring are correctly set up and consistently monitored. Progent can implement ongoing autonomous penetration testing to define your internal/external attack surface and to detect ways that vulnerabilities, improper configurations, compromised credentials, skipped patches, and ill-advised IT product defaults can be chained together by hackers into the multi-vector attacks typical of modern variants of ransomware.
Lync Server 2013, renamed Skype for Business, enables businesses of any size to build a centrally managed and protected communications environment that permits a BYOD computing model with IM, real-time presence, web meetings with application sharing and whiteboard, as well as IP and PSTN telephony across a broad assortment of stationary PCs and mobile clients. Progent's Microsoft-certified Lync Server 2013 experts and network integrators can help you to assess the business benefits of Lync Server 2013, design an on-premises, cloud-based (via Lync Online) or mixed model suitable for your present and future plans, deploy Lync 2013 in a way that expedites your ROI, and deliver live webinar and onsite training to your IT team and users. Progent has expertise in key pieces of a Lync 2013 deployment including Windows Server, SQL Server Express and Exchange Server, and Progent can help your organization to integrate Lync Server 2013 with key Office and Microsoft 365 applications including Outlook clients and PowerPoint.
Progent has a long background delivering a full-spectrum of remote IT consulting and emergency troubleshooting services to local governments and school districts throughout the U.S. Progent is one of the industry's pioneers in delivering advanced online IT support and has delivered network solutions to clients in every state. Remote support eliminates travel expenses and solves problems more quickly than onsite support.
Progent's Microsoft-certified consultants can assist your company to evaluate the value of Microsoft Lync Server 2010 for your environment and can help you to design and execute a deployment of Lync Server 2010 that centralizes the control of IM and Presence and improves the productivity of your office employees, at-home workers, and smartphone users. Progent's consultant's can also help you to carry out an efficient migration to Microsoft Lync Server 2010 from Office Communications Server or from Live Communications Server, integrate Lync Server with Microsoft Exchange, Microsoft SharePoint, and SQL Server, show you how to run Lync Server to enhance the team-computing capabilities of Microsoft Office programs, and provide online seminars and continuing support for Microsoft Lync and other Microsoft technologies.
Microsoft SQL Server 2000 is a complete, web-aware database and data analysis solution that enables the rapid creation of a new generation of enterprise-class programs that can provide your company a significant competitive edge. Microsoft SQL Server 2000 features core support for XML and the ability to communicate across the Internet and outside the firewall. The knowledge and experience of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of background helping with Microsoft technology, assures you success in planning, installing and administering Microsoft SQL Server applications that are seamlessly connected with other applications based on Microsoft's .NET platform.
Progent's Microsoft-certified consultants can help you to assess the benefits of Windows Server 2012 R2 for your company, create test environments and migration plans, tune your network infrastructure for local, multi-site, private or public cloud-based, and partial-cloud environments, educate your IT support, staff, create an enterprise-wide security plan, automate IT administration, assist with creating applications, and generate and validate a disaster recovery/business continuity plan.
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can help you to contain the progress of an active ransomware attack. Call 800-462-8800
Progent is structured to deliver comprehensive online support for all technical areas common to today's small business IT systems and offers an array of vital, on-demand services including a temporary CIO to provide senior-level IT design and budgeting capability, a Call Center for help desk support, proactive server monitoring, spam and email-borne virus protection as an outside-the-firewall service, project management help for major initiatives such as office relocations orOS upgrades, connectivity experts for building and maintaining high-performance and robust network infrastructure, certified security specialists to ensure information protection and compliance, disaster recovery specialists to create business continuity strategies, and software developers to write, customize, or repair business applications.
Microsoft Windows Server 2012 R2 Hyper-V enhances virtualization in key areas such as secure multitenancy, flexible network infrastructure, cloud readiness, expandability and throughput, and fault tolerance. Progent's Microsoft-certified consulting experts can assist your business to take advantage of Hyper-V to install and manage virtual servers to cut IT expenses and improve availability.
Progent's Network Help Desk Call Center Outsourcing Support Services for PC desktop technical support are intended especially for small businesses who require immediate availability of a Help Desk Call Center with expert phone support and full escalation options but who must operate within a limited information technology budget. Key features of Progent's Help Desk Outsourcing Support Services are Helpdesk Support, Secure Remote Access Provisioning, System Evaluation, Expert Prioritization, Virtual Helpdesk Support, By-the-Minute Billing, and Help Desk Call Center Software Recommendation and Deployment.
Mid-sized companies can enjoy all the advantages of Microsoft System Center Operations Manager and have quick availability of Progent's Microsoft and Cisco Certified network consulting professionals. With Progent's economically priced IT service packages, mid-size businesses can select a simple co-sourcing service program built around System Center Operations Manager with server monitoring, automated warnings, in-depth system analysis, Help Desk Call Center, and online service. For companies with mission-critical environments who need high availability networking, Progent offers a complete 24x7 outsourcing solution. Progent offers expertise in Operations Manager to offer medium-size company networks world-class availability, protection and productivity.
Microsoft Systems Management Server 2003 provides extra functionality for change and configuration management of Windows-powered systems through SMS Feature Packs. Feature Packs reduce the overall administrative expense of managing and deploying software products by making it easier to install system images, control mobile devices, and operate management tools. In addition to alerting you about techniques to cut management expenses by installing SMS 2003 Feature Packs, Progent's consulting experts can help you plan and perform IT tasks that cover processes that Feature Packs are designed to make more efficient. Progent's migration and update services can minimize spending and reduce business disruption as you move to the latest operating systems and applications. Progent's wireless consulting experts can show you how to define sensible procedures and standards to manage PDAs and smart portable phones so your mobile workforce stays efficient and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can help you develop a security strategy that incorporates policies, processes and IT products to keep your IT network safe.
Progent's Microsoft-certified engineers offer advanced support in deploying, operating and troubleshooting any edition of Microsoft Project, Microsoft Project Server, and Project Online and can deliver a broad range of cost-effective remote consulting services based on proven best practices to help organizations of any size to receive all the benefits of this powerful platform. Consulting support offered by Progent include solution planning, installation and upgrades, strategies for safe file and status sharing among onsite and remote or mobile users, network infrastructure optimization, and customized webinar training classes.
Progent offers two low-cost service packages designed to enable small companies to receive an impartial network security assessment from a premier security engineer. With Progent's External Security Inventory Scan, an engineer runs an extensive examination of your network from beyond your firewalled perimeter to determine possible risks in the security profile you present to the outside world. With Progent's Internal Security Inventory Checkup, a security engineer runs a system scan from a secure machine inside your firewall to uncover your exposure to internal threats. The two security inventory packages are set up and run from a secured remote location.
Progent offers fast remote access to Cisco-certified CCIE network infrastructure experts. Progent's CCIE engineers can link to your network using powerful remote support utilities to provide quick and affordable analysis and repair of urgent network infrastructure problems.
Progent's Cisco-certified Wi-Fi networking experts offer remote and on-premises consulting and support services to help your organization to plan, configure, administer, tune, and debug wireless networks that incorporate Cisco's Meraki access points. Progent can also assist you to design and deploy hybrid environments that combine on-premises and cloud-hosted services and that deliver seamless connectivity, enhanced protection, unified management, and consistent performance for all your wired and wireless devices.
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Progent can assist small and medium-size companies to implement and debug conferencing technology to enable their teleworkers to interact efficiently with teammates and customers.
SQL Server 2000 is a complete, web-aware database and data analysis package that enables the fast creation of a new generation of enterprise-class applications that can provide your company a significant competitive advantage. SQL Server provides built-in support for XML and the capability to communicate across the Internet and beyond the firewall. The knowledge and experience of Progent's certified SQL Server 2000 engineers, averaging more than over 10 years of background supporting Microsoft integration, assures you success in designing, deploying and supporting Microsoft SQL Server solutions that are well connected with other applications powered Microsoft's .NET platform.
Progent's Microsoft certified support team can show you how to design and deploy a smooth in-place Microsoft Exchange 2007 migration strategy that minimizes network downtime, simplifies ongoing support demands, and makes your Exchange 2007 Server easy to manage. For complex multiple server or multi-location upgrades, Progent offers the experience to finish your move rapidly and affordably. Progent's Microsoft Exchange 2007 help, troubleshooting, and consulting services include expertise with the integration of third-party add-ons to Microsoft Exchange 2007 Server and the creation of unified messaging solutions powered by Exchange Server 2007.
Cisco's {Catalyst wireless controllers simplify the management of wireless LANs by unifying the provisioning and management of Wi-Fi access points, optimizing wireless performance by limiting the impact of radio frequency congestion, improving wireless availability with rapid auto-failover, and hardening data security by identifying cyber threats and analyzing network traffic based on user type and location. Progent's Wi-Fi consultants can assist your business to configure Cisco Wi-Fi controller appliances to manage Wi-Fi LANs of all sizes. Progent can help you to administer and troubleshoot your existing Cisco Wi-Fi environment or carry out a smooth migration to Cisco's modern wireless controller solutions.
Progent's Intune consultants can help your company to assess the strategic case for utilizing Microsoft Intune for configuring and managing your web-facing mobile devices including laptops, smartphones, and tablets powered by Windows, Apple iOS, and Google Android. Progent's Intune consultants can help you to define policies, set up test environments to evaluate the benefits of Intune for your network, deploy Intune throughout your enterprise, integrate Intune with SCCM for single-console change management, and provide ongoing support for your Intune solution.
Progent can help you to design a migration to Teams from Skype for Business and install, administer, and troubleshoot a cloud or hybrid implementation of Microsoft Teams. Progent can help you to connect Teams with Microsoft 365 apps, Exchange Online, SharePoint Online, and your PBX.
Progent's SonicWall firewall experts can show you how to integrate, maintain, and tune SonicWall firewall devices including the current SonicWall TZ and NSa families of appliances and the legacy SonicWall PRO 1260 Secure Switch devices. Progent's CISSP and CISA-certified network security consultants can show you how to incorporate SonicWall firewalls into an end-to-end security plan and design security into your corporate practices.