Expert Remote Service for Flint, Michigan Small Business Computers from Certified Consultants
Small businesses have traditionally been underserved by major IT support organizations. Many small businesses permit themselves to grow excessively reliant on individual engineers or small support firms who lack the size or extensive skill sets to respond quickly or effectively to network emergencies. Still other small businesses resort to mass-market support firms that employ personnel trained to provide by-the-numbers solutions to common issues but who do not have the background and technical scope to deal with the variety of environments and absence of standards that characterizes small company information networks.
Progent's proven approach to providing affordable and successful network support to small businesses has made Progent among the most respected Microsoft-certified network service organizations in the United States. Progent has provided online help to businesses in every state in the U.S. (refer to Progent's customer testimonials).
For mid-size and large businesses, Progent offers co-sourcing services to reinforce the subject matter expertise of your internal network support team. This can reduce expenses and help meet schedules for major IT initiatives such as application programming, disaster recover/business continuity preparedness, network security audits, merging datacenters, or technology migrations and upgrades.
Progent can in addition provide access to certified consultants to assist your company to plan and implement your cloud strategy.
Key Areas of Expertise Supported by Progent for Business Networks in Flint, Michigan
Progent's nationwide team of certified support professionals offers assistance for virtually all aspects of network systems used by organizations of all sizes. Practice areas served by Progent in and around Flint include:
Service Delivery Alternatives for Flint, Michigan Companies
Progent offers a selection of options for providing small companies and local governments with cost-effective computer services for troubleshooting, consulting, hosting services, and IT administration. Progent's model for delivering network support is built on the Call Center operational structure familiar to big IT groups. Progent's Contact Center Service Mechanism promotes fast support, comprehensive service documentation, reliable follow-through, and tight expense control across an array of IT support delivery modes that include remote repairs, in-person support, top-level consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Management
- Online Support
Progentís Technical Response Center (TRC) provides urgent and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's certified support experts can assist customers to analyze and repair hardware and software problems without the expense or time loss of travel for onsite service visits. The experience of Progent's network consultants makes it possible to resolve the majority of network problems quickly. For the most challenging problems, Progent's depth of knowledge allows the support team to escalate support calls to advanced specialists. Progent offers a convenient, web-based signup procedure for new customers to address urgent network problems and Progent charges by the minute with zero sign-up charges or time minimums, so you pay only for the assistance you get. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security engineers. Learn more information concerning Progent's remote network support expertise.
- Onsite Service
Progent offers on-site computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site support technicians can operate in tandem with Progent's remote support engineers to give small and midsize companies the best of both worlds: in-person service professionals when you need them plus the remote help of Progent's seasoned team of network consultants, security professionals, and business application programmers. The wait time for on-site support visits is usually under 24 hours. There is no start-up or retainer charge for becoming a Progent customer for on-premises support. Learn more concerning how to register for Progent's onsite network support services.
- Phone Support
Progent's Contact Center Services are designed for small and midsize companies who require fast and dependable access to an online Help Desk with effective phone support, remote troubleshooting capability, and enough technical depth for full escalation. Since smaller businesses typically have limited IT funds and can provide scant executive bandwidth for handling IT support, Progent's Contact Center Services can be the most efficient way to ensure that small business computer systems are always productive. Learn more details about Progent's Help Desk outsourcing services.
- IT Consulting Expertise
Progent provides small and midsize companies affordable availability of world-class IT professionals who can deliver assistance with critical technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, company-wide network protection engineering, non-stop network consulting, virtual server solutions, plus integration, customization and training for business software such as financials, ERP and MRP, reporting, sales automation, and productivity suites. Progent can provide assistance with one-time projects including office relocations and major system upgrades, extended projects like business analytics software development and customization, database application development and DBA services, and web design, continuing support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or emergency services like disaster recovery and virus cleanup.
- Application Server Hosting
Progent offers hosting for vital business applications such as Microsoft Exchange Server and SQL Server to provide small companies with higher levels of reliability, security, and performance than is feasible using the type of in-house data center that is realistically affordable for most small and midsize businesses. Because Progent utilizes the same data centers that support the equipment of some of the planet's largest information technology organizations, Progent can eliminate the cost of building and maintaining the infrastructure needed for world-class environmental control, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that patches and revisions stay updated, protection and efficiency is constantly tracked, and systems are consistently backed up and available for full and prompt restoration. Find out more about Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting for the entirety of a small company's production servers in an environment that not only provides the top degree of dependability and scalability but that is also simple for clients to migrate to a different support firm or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting is built around tested virtual server techniques that permit small businesses with multi-vendor networks to benefit dramatically on the expense of capital equipment, system maintenance, and network management while getting enterprise-class reliability and an unprecedented degree of vendor options. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered service, can handle the multi- platform and non- standardized environments common with smaller companies, and keeps control of the software in the client's hands so that migrating to a new virtual host is fast, safe, and inexpensive. This avoids ending up a captive to a specific hosting service while still offering all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Services
Progent can provide expert remote consulting support to help companies of all sizes connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that utilize physical IT assets along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent's value-priced ProSight line of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the entire threat progression including blocking, detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with legal and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of vital files, apps and virtual machines that have become unavailable or damaged due to component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, optimize and debug their connectivity appliances like routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that require critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading data security companies to provide centralized control and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further level of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so any looming problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an objective assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with information security regulations, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your company's preparedness to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup/recovery environment that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Choice for Flint, Michigan Small Businesses
Progent's size, depth of information technology skill, and experience with enterprise network support allow small companies to avoid the pitfalls associated with excessive dependence on small support firms or freelance consultants.
Working with Progent enables your company to:
- Prevent Over Dependence on Individual Support Consultants
For network support, small businesses sometimes rely excessively on freelance engineers. Although individual service engineers carry lower overhead than larger IT service firms and can afford to bill apparently smaller rates, they are often unable to respond rapidly to critical network problems. If a freelance consultant is occupied with another client, sick, on vacation, or in training, the absence of backup staff may require your business to go without help in case of an emergency. As your small business grows, network unavailability or problems with critical programs get more costly. The dollars you believed you were saving on a freelancer can evaporate fast because of lower output. Also, when independent consultants encounter new technologies, the unavailability of a big engineering group to rely on for help forces them to learn in place while your business ends up footing the costs for their continuing training.
- Gain Access to Expertise in Advanced Network Solutions
The majority of smaller support organizations or freelance consultants focused on small business IT consulting are capable of providing routine solutions but lack the seasoning to work efficiently with complicated network infrastructures with mixed operating systems, multiple sites, VoIP systems, remote workforces, interconnected financial and operational software, eCommerce, and custom line-of-business applications. Progent's background with worldwide enterprises and Progent's large group of experts can be valuable to your business because big-company networks are by nature complicated, integration issues require in-depth understanding of in many technical areas, and achieving a high degree of stability, availability, and protection requires enterprise-tested leading practices.
- Build a Solid Foundation for Growth
Small companies often begin with an IT system cobbled together on a tight budget. Lacking a strong basis, a series of band-aid repairs commonly get tossed on top of a marginal structure. As a business evolves, stability and expandability issues can obstruct the productivity of the organization. These environments require proper evaluation, smart business analysis, and in-depth experience to migrate to an IT infrastructure that can provide the solid basis to meet current business needs and ease downstream expansion.
- Partner with Solution Finders, Not Product Resellers
Small companies require direction and insight to navigate through an increasingly complex maze of IT alternatives offered for accelerating business growth and improving productivity. They do not need a network engineer or support firm that tries to sell them products. Progent eliminates conflicted motives by not selling hardware and software. Progent sells consulting and services exclusively. This allows Progent to match consulting support services with the genuine interests of customers. Combining IT consulting and product selling can lead to a situation where the proposed solution is based on a preselected technology instead of being driven by the true requirements of a small business.
If your Flint, Michigan company wants to contact Progent to find out about network outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.
Immediate Online Technical Help
For fast online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).