Affordable Network Tech Support from Microsoft and Cisco premier Professionals for Companies in Flint, MI
By delivering professional support whenever you require it, providing specialized knowledge for key business applications, offering innovative services such as virtual server hosting, invoicing only for help you receive, and charging no sign-up fees or retainers for standard services, Progent helps your company to maximize the business value of your It system and minimize support expenses. Progent understands that network security, reliability, and performance are as critical to small businesses as to large enterprises but that small companies don't have the economy of scale to invest aggressively in information technology and in-house service staffs. Progent's fundamental value proposition is that no network consulting firm can match Progent's capability to deliver the network support your business needs whenever you need it and at a cost you can justify.
For medium-size and enterprise companies, Progent can provide co-sourcing support to add to the skills of your in-house IT support personnel. Co-sourcing can cut costs and help meet schedules for major projects such as software development, business continuity planning, security evaluations, office consolidations, or software migrations.
Progent can in addition offer the services of certified experts to help your business to design and execute your cloud strategy.
Key Products and Technologies Serviced by Progent for Businesses in Flint, Michigan
Progent's nationwide team of certified support professionals offers help for all aspects of information systems used by organizations of all sizes. Technologies supported by Progent in and around Flint include:
Support Delivery Alternatives Available for Flint, Michigan Companies
Progent offers a selection of options for providing small and midsize companies and local governments with affordable computer services for technical support, system architecture, and IT management. Progent's model for delivering network support services is built on the Call Center structure familiar to big IT support organizations. Progent's Help Desk Service Mechanism ensures fast response, thorough service documentation, consistent follow-up, and strict cost monitoring across a range of network support delivery modes that include online troubleshooting, onsite help, and top-level consulting.
Progent's Flat-rate Managed Services for Outsourcing IT Management
- Remote Service
Progentís Technical Response Center offers emergency and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's seasoned service experts can assist clients to analyze and fix hardware and software issues without the cost or delay of in-person support calls. The experience of Progent's network engineers allows them to resolve the majority of network problems quickly. For the most complex problems, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-based signup procedure for new customers to address emergency network problems and Progent charges per minute with no startup charges or time minimums, so you are invoiced only for the help you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISM-certified security engineers. Find out more details concerning Progent's remote computer support services.
- On-site Support
Progent offers on-site computer support for signed-up customers in larger cities in the U.S. Progent's on-site support technicians can work in conjunction with Progent's remote support engineers to deliver small companies the optimal solution: hands-on service professionals when you require them as well as the on-line expertise of Progent's worldwide staff of IT engineers, security professionals, and business application developers. The wait time for on-site service visits is typically less than one business day. There is no sign-up or retainer charge for becoming a Progent customer for onsite service. Learn more details about how to sign up for Progent's onsite computer service.
- Help Desk
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems. For details, see Online Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small companies affordable availability of enterprise-class consultants who can provide assistance with critical products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, network protection engineering, non-stop it system engineering, virtual server solutions, plus integration, customization and training for small business applications such as accounting, ERP and MRP, management reporting, CRM, and productivity software. Progent can help with one-time projects including site moves and major system upgrades, extended projects like management analytics application development and support, database application development and DBA support, and web development, on-going support such as System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or emergency services like data restoration and virus cleanup.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting services for the entirety of a small organization's servers in a setting that not only delivers the top level of fault-tolerance and scalability but that is in addition convenient for customers to migrate to another support provider or to move internally whenever your business situation calls for it. Progent's Private Cloud hosting service is founded on mature virtualization technologies that permit small businesses with mixed networks to benefit dramatically on the expense of capital equipment, infrastructure maintenance, and network management while getting enterprise-class reliability and an unprecedented level of vendor independence. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally managed solution, can support the multi- platform and non- standardized environments common with small companies, and retains control of the software licenses in the client's hands so that migrating to a different virtualized host is fast, reliable, and affordable. This avoids becoming a prisoner of a single hosting service while still offering all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent can provide expert online support services to help companies of any size integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that seamlessly combine local resources as well as public clouds. To help you to integrate public clouds with networks, Progent can provide a range of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of experience delivering high-level consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's affordable ProSight line of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis tools to defend endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the entire threat progression including blocking, detection, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical files, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating devices that need important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security vendors to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a deeper level of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your network running efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so all potential issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an objective assessment of the health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security requirements, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's ability either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup environment that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Right Alternative for Flint, Michigan Small Businesses
Progent's staff size, breadth of information technology skill, and familiarity with corporate IT support enable small businesses to avoid the pitfalls associated with excessive reliance on small support organizations or freelance engineers.
Working with Progent enables your small business to:
- Prevent Excessive Dependence on Individual Consultants
For IT services, small businesses sometimes depend excessively on freelance consultants. Though freelance service providers carry lower expenses than larger support firms and can afford to charge apparently lower rates, freelancers are often too busy to respond quickly to urgent situations. If an independent engineer is occupied with different client, sick, on vacation, or in training, the absence of backup personnel may force your company to wait for help in case of an emergency. The more your small business expands, system unavailability or difficulties with critical programs become more expensive. The money you thought you were saving on an independent consultant can evaporate quickly because of lower output. In addition, when independent engineers encounter unfamiliar technologies, the lack of a large consulting group to rely on for help requires them to learn on the job while your organization ends up footing the costs for their ongoing education.
- Gain Access to Expertise in Complex Information Technology Solutions
Many smaller service firms or independent consultants specializing in small company IT consulting are capable of providing connect-the-dots fixes but don't have the experience to deal cost-effectively with complicated network environments with mixed platforms, multiple offices, VoIP systems, mobile workforces, integrated financial and analytical applications, data-driven web sites, and custom line-of-business software. Progent's background with worldwide enterprises and Progent's large team of experts can benefit your business because big-company environments are characteristically complicated, support issues demand in-depth knowledge in many technical areas, and reaching a high level of stability, availability, and protection calls for industry-tested processes.
- Build a Firm Foundation for Seamless Growth
Small companies typically start with an IT system cobbled together on a tight budget. Without a carefully designed architecture, a sequence of improvised fixes commonly get piled on top of a tenuous foundation. As a business grows, stability and scalability issues can obstruct the success of the business. These environments need proper assessment, intelligent business planning, and in-depth experience to migrate to an IT environment that can provide the solid foundation to handle critical business needs and support downstream growth.
- Team with Solution Finders, Not Product Resellers
Smaller companies need direction and insight to work through an ever more complex maze of IT alternatives available for accelerating growth and enhancing productivity. Businesses do not need an IT engineer or service firm that attempts to sell them products. Progent avoids conflicts of interest by not selling hardware and software. Progent provides services exclusively. This allows Progent to align technical support with the genuine interests of clients. Combining network support and product selling can result in a conflict where the recommended solution is based on a predetermined technology rather than being based on the true needs of a small business.
Get in Touch with Progent
If your Flint, Michigan business wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.
Immediate Remote Network Support
For immediate remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).