Affordable Network Support from Microsoft and Cisco Qualified Consultants for Companies in Flint, MI
By offering world-class know-how whenever you require it, providing specialized expertise for critical applications, providing innovative services such as virtual server hosting, invoicing solely for services you receive, and requiring no sign-up or retainer fees for standard services, Progent allows your company to maximize the competitive value of your It system and minimize support expenses. Progent appreciates that information system protection, dependability, and efficiency are just as critical to small companies as to large corporations but that small organizations lack the economy of scale to spend aggressively in computer networks and internal service groups. Progent's basic competitive advantage is that no network support organization can equal Progent's ability to provide the IT support your business requires whenever you require it and at a cost you can afford.

For larger companies, Progent can provide co-sourcing support to reinforce the technical skills of your internal network service personnel. Co-sourcing can reduce expenses and minimize technical risks for big projects such as application programming, disaster recovery preparedness, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition offer the services of accredited consultants to help your company to plan and execute a sensible cloud computing strategy.

Core IT Areas Serviced by Progent for Business Networks in Flint, Michigan
Progent's nationwide team of world-class experts offers assistance for virtually all aspects of information systems used by companies of all sizes. Areas served by Progent in and around Flint include:

Service Delivery Options for Flint, Michigan Businesses
Progent offers a variety of options for providing small companies and local governments with cost-effective IT services for technical support, consulting, hosting services, and network management outsourcing. Progent's model for providing IT support is based on the Help Desk Call Center structure familiar to big IT support groups. Progent's Help Desk Service Mechanism ensures rapid support, thorough activity records, dependable follow-through, and tight expense control for a range of network service delivery options that include remote repairs, in-person help, high-end consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers emergency and routine remote assistance for Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's certified support professionals can assist customers to analyze and repair hardware and software problems without the cost or time loss of in-person support calls. The experience of Progent's network consultants makes it possible to handle most IT issues rapidly. For complex problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-accessible signup process for first-time clients to accommodate urgent situations and Progent charges per minute with zero startup charges or time minimums, so you pay only for the support you get. Experts available online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security professionals. Learn more information concerning Progent's online network troubleshooting services.

  • On-site Support
    Progent offers onsite technical support for signed-up clients in larger cities in the United States. Progent's on-site support technicians can operate in tandem with Progent's remote support engineers to give small businesses the ideal combination: hands-on service technicians when you require them as well as the remote expertise of Progent's seasoned team of network engineers, security professionals, and business application developers. The wait time for on-site service visits is usually under one business day. Progent requires no sign-up or retainer charge for becoming a Progent client for on-premises support. Learn more details about how to register for Progent's onsite network service.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are intended for all companies who require prompt and dependable access to an online Contact Center with effective phone support, remote troubleshooting tools, and sufficient technical strength for all needed escalation. Because smaller businesses typically have limited information technology budgets and can provide scant management bandwidth for handling IT support tasks, Progent's Help Desk Call Center Services can be the most efficient option to ensure that small business information systems are always up and running. Learn more details concerning Progent's Help Desk outsourcing services.

  • Consulting Services
    Progent provides small and midsize businesses budget-friendly access to world-class IT professionals who can deliver help with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, company-wide network security engineering, high availability it system engineering, virtual server strategies, plus configuration, programming and training for business applications such as financials, operations, management reporting, sales automation, and office productivity suites. Progent can provide assistance with one-time projects including office relocations and major software migrations, extended initiatives like management information application development and support, relational database application programming and administration services, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or emergency response like disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for key business applications such as Exchange Server and SQL Server in order to provide small and midsize companies with higher degrees of dependability, protection, and performance than is feasible with the class of in-house data center that is realistically affordable for most small and midsize organizations. Since Progent utilizes the same facilities that support the gear of many of the planet's largest information technology companies, Progent can eliminate the expense of building and managing the infrastructure required for world-class cooling, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that patches and revisions remain updated, protection and performance is continually tracked, and systems and data files are consistently backed up and ready for complete and prompt recovery. Learn additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting for all of a small organization's production servers in a setting that not only delivers the top level of dependability and expandability but that is also simple for clients to transfer to a different service firm or to move in-house when your situation calls for it. Progent's Private Cloud hosting is founded on proven virtual server technologies that allow small businesses with multi-vendor environments to benefit significantly on the costs of hardware, system maintenance, and IT management while achieving enterprise-class reliability and an unparalleled degree of vendor flexibility. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered solution, can handle the mixed- platform and non- standardized environments typical of smaller companies, and keeps control of the licenses in the client's hands so that moving to a different virtual system is fast, reliable, and affordable. This eliminates becoming a captive to a single hosting provider while still offering all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent offers advanced remote consulting services to help companies of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that seamlessly combine on-premises IT assets as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's low-cost ProSight series of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the entire malware attack progression including blocking, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital files, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical data. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that need important updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top data security companies to deliver web-based management and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further level of analysis for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, DLP, and encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT staff and your Progent engineering consultant so all potential issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your core network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security standards, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your company's ability to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup environment that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Right Alternative for Flint, Michigan Small Businesses
Progent's size, breadth and depth of technical expertise, and experience with enterprise network support allow small and midsize businesses to sidestep the pitfalls related to over dependence on thinly staffed support firms or freelance consultants.

Teaming with Progent's Experts enables your small business to:

  • Avoid Over Dependence on Individual Consultants
    For IT services, small businesses often depend heavily on individual consultants. Though individual service providers carry lower expenses than larger IT service firms and can typically charge nominally smaller fees, freelancers are often too overworked to react quickly to critical problems. If an independent consultant is busy with different client, sick, on travelling, or in training, the lack of replacement staff may force your business to go without assistance in case of a crisis. The more your company grows, network unavailability or difficulties with critical programs get more expensive. The money you believed you were saving on a freelancer can disappear fast due to lost output. Also, when freelance consultants confront new problems, the lack of a big consulting group to depend on for help requires them to train with the meter running while your company ends up with the costs for their ongoing education.

  • Have Access to Experts in Advanced IT Issues
    The majority of small support firms or independent engineers focused on small business network support are capable of delivering connect-the-dots solutions but don't have the experience to deal cost-effectively with complicated IT infrastructures that have a variety of operating systems, multiple offices, VoIP implementations, mobile workforces, interconnected accounting and operational software, eCommerce, and specialized business software. Progent's experience with worldwide enterprises and Progent's large team of specialists can benefit your company because enterprise networks are inherently complicated, integration problems require in-depth knowledge in many technical disciplines, and achieving an acceptable level of robustness, reliability, and security calls for industry-tested leading practices.

  • Create a Solid Basis for Seamless Growth
    Small companies often begin with a network implemented on a tight budget. Lacking a solid architecture, a sequence of ad hoc fixes often get piled on top of a weak structure. As a business grows, reliability and scalability issues can obstruct the success of the organization. Such networks require proper assessment, smart strategic analysis, and in-depth expertise to upgrade to a network infrastructure that will act as the solid basis to meet critical business needs and support downstream growth.

  • Work with Solution Consultants, Not Resellers
    Small businesses need guidance and insight to work through an ever more complicated array of technology alternatives available for enabling growth and enhancing productivity. They do not need an IT engineer or service firm that attempts to promote a product. Progent avoids conflicts of interest by not selling any products. Progent sells services and expertise exclusively. This permits Progent to align technical services with the genuine needs of clients. Mixing IT support and product selling can result in a situation where the proposed solution is built around a preselected vendor rather than being driven by the actual needs of a small business.

Get in Touch with Progent
In case your Flint, Michigan business wants to get in touch with Progent about IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Help
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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