Professional Remote Support for Flint, Michigan Networks from World-class Consultants
Small companies have traditionally been ignored by major IT support firms. Some small businesses permit themselves to grow dangerously reliant on freelance engineers or small consulting firms who don't have the size or comprehensive skill sets to react quickly or efficiently to network crises. Still other small companies turn to giant support providers staffed with technicians able to provide by-the-numbers fixes for common issues but who do not have the experience and technical scope to handle the variety of configurations and lack of standards typical of small company information networks.

Progent's proven approach to delivering low-cost and successful technical service to small businesses has made Progent one of the most respected Microsoft-certified IT consulting organizations in the country. Progent has delivered online support to businesses in every state in the United States (refer to Progent's client testimonials).

For mid-size and large businesses, Progent can provide co-sourcing support to add to the skills of your internal IT service staff. Co-sourcing can reduce expenses and minimize technical risks for major projects such as application programming, disaster recovery planning, network security evaluations, office consolidations, or software migrations.

Progent can also offer the services of accredited consultants to assist your business to plan and execute your cloud strategy.

Primary Technical Areas Supported by Progent for Office Networks in Flint, Michigan
Progent offers the services of accredited consultants for all aspects of network technology deployed in small and midsize companies and local governments. Technologies serviced by Progent's consultants include:

Service Delivery Alternatives Available for Flint, Michigan Businesses
Progent has a selection of options for providing small and midsize companies and local governments with affordable computer services for technical support, consulting, and network management outsourcing. Progent's model for delivering computer support is built on the Call Center operational structure familiar to big IT support groups. Progent's Contact Center Service Model promotes fast response, thorough service records, consistent follow-through, and strict expense monitoring across a range of IT support delivery alternatives that include online troubleshooting, in-person support, and top-tier consulting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers urgent and routine remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's certified support professionals can assist clients to analyze and repair network issues without the cost or time loss of travel for onsite support calls. The background of Progent's IT engineers makes it possible to handle the majority of network problems rapidly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate support calls to advanced specialists. Progent offers a streamlined, web-accessible signup process for first-time customers to accommodate emergency network problems and Progent charges by the minute with no sign-up fees or minimums, so you pay only for the help you get. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISM-certified security professionals. Find out more information concerning Progent's remote computer troubleshooting expertise.

  • Onsite Service
    Progent offers onsite technical support for signed-up clients in larger cities in the United States. Progent's on-site support technicians can operate in conjunction with Progent's online service experts to give small and midsize businesses the optimal solution: onsite support professionals when you need them plus the on-line help of Progent's worldwide team of IT engineers, security specialists, and business software developers. The response time for on-site support calls is usually less than 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite support. Learn more details concerning why to register for Progent's onsite computer support services.

  • Help Desk
    Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all facets of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve challenging issues. for more information, visit Online Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progentís Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's pool of veteran technical support technicians and subject matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution built around the top PSA platform for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting. For details, visit Progentís shared Help Desk services.

  • Consulting Services
    Progent offers small and midsize businesses affordable access to world-class consultants who can provide assistance with vital products and technologies such as
  • Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, company-wide network security consulting, high availability network consulting, virtual server solutions, plus integration, programming and training for small business programs including financials, ERP, business analytics, CRM, and office productivity packages. Progent can help with one-time projects including site moves and massive system migrations, longer term initiatives like customizing an older ERP system to a modern Microsoft Dynamics 365 package, database application development and DBA services, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or emergency response such as data restoration and malware cleanup.

  • Infrastructure Guidance for Telecommuters
    Progent can assist small and mid-size companies to design, configure and troubleshoot the infrastructure required for at-home workers. Areas of network infrastructure for which Progent's consultants can provide support include secure and convenient VPN connections, Virtual Desktop Infrastructure (VDI) software, router configuration, Wi-Fi network planning and deployment, and robust Internet connectivity. For information about Progent's infrastructure expertise for at-home workers, see infrastructure support services for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting for the entirety of a small or midsize company's servers in an environment that not only delivers the top level of fault-tolerance and extensibility but that is also easy for clients to transfer to another service provider or to move in-house when your business situation warrants it. Progent's Private Cloud hosting is structured around mature virtualization techniques that permit companies with multi-vendor networks to save significantly on the costs of hardware, infrastructure support, and network administration while achieving world-class availability and an unparalleled degree of vendor flexibility. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed package, can handle the multi- platform and loosely standardized environments common with smaller companies, and retains ownership of the software in the customer's hands so that moving to a new virtual system is fast, reliable, and affordable. This avoids ending up a captive to a specific hosting service while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers expert remote support to help companies of all sizes integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that utilize on-premises resources along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Azure planning and integration consulting, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's low-cost ProSight series of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the entire threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables fast restoration of critical data, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, optimize and debug their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the technology of leading data security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper level of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent consultant so that all potential issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with information security standards, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's ability to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup system that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Alternative for Flint, Michigan Businesses
Progent's staff size, breadth of technical skill, and experience with corporate network consulting enable small companies to sidestep the problems associated with excessive dependence on thinly staffed service firms or freelance engineers.

Teaming with Progent's Experts allows your business to:

  • Prevent Over Reliance on Individual Support Consultants
    For network support, small companies often rely excessively on freelance engineers. Although individual service engineers have lower expenses than larger IT service organizations and can typically bill nominally lower rates, they are sometimes stretched to far to respond quickly to critical problems. If a freelance engineer is occupied with another customer, sick, on travelling, or in class, the absence of replacement personnel may require your business to go without assistance in case of an emergency. The more your company expands, network unavailability or difficulties with critical applications become more expensive. The money you believed you were saving on an independent consultant can disappear fast due to lower productivity. Also, when independent engineers confront unfamiliar technologies, the unavailability of a large consulting group to rely on for advice forces them to learn in place while your business ends up with the bill for their continuing training.

  • Have Access to Certified Professionals in Complex Network Solutions
    Many smaller service firms or independent consultants focused on small company network consulting may excel at delivering connect-the-dots fixes but lack the background to deal efficiently with complex network configurations that have mixed platforms, numerous sites, VoIP systems, mobile workers, interconnected financial and analytical software, data-driven web sites, and specialized line-of-business software. Progent's experience with worldwide enterprises and Progent's extensive team of specialists can benefit your small business because enterprise environments are inherently complex, support issues demand in-depth understanding of in many technical disciplines, and reaching an acceptable degree of robustness, availability, and protection requires enterprise-proven best practices.

  • Build a Firm Foundation for Growth
    Small businesses typically begin with an IT system implemented on a shoestring budget. Lacking a carefully designed basis, a series of band-aid repairs commonly get piled onto of a tenuous structure. As a company evolves, reliability and expandability issues can undermine the success of the organization. Such environments need thorough evaluation, smart business analysis, and broad-based expertise to migrate to a network environment that will act as the reliable foundation to handle critical business requirements and support future expansion.

  • Work with Solution Finders, Not Product Resellers
    Smaller companies need guidance and education to work through an ever more complicated maze of technology options offered for accelerating growth and improving efficiency. Businesses do not need a network engineer or support organization that tries to sell them a product. Progent avoids conflicted motives by not selling hardware and software. Progent offers services and expertise exclusively. This allows Progent to match consulting support services with the genuine interests of customers. Mixing network support and product reselling can lead to a conflict where the proposed solution is built around a preselected vendor instead of being based on the true needs of a customer.

Get in Touch with Progent
In case your Flint, Michigan company wants to get in touch with Progent for network outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Immediate Online Network Help
For fast remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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