Expert Remote Service for Flint, Michigan Small Business Computers from Certified Consultants
Small businesses have traditionally been underserved by major IT support organizations. Many small businesses permit themselves to grow excessively reliant on individual engineers or small support firms who lack the size or extensive skill sets to respond quickly or effectively to network emergencies. Still other small businesses resort to mass-market support firms that employ personnel trained to provide by-the-numbers solutions to common issues but who do not have the background and technical scope to deal with the variety of environments and absence of standards that characterizes small company information networks.

Progent's proven approach to providing affordable and successful network support to small businesses has made Progent among the most respected Microsoft-certified network service organizations in the United States. Progent has provided online help to businesses in every state in the U.S. (refer to Progent's customer testimonials).

For mid-size and large businesses, Progent offers co-sourcing services to reinforce the subject matter expertise of your internal network support team. This can reduce expenses and help meet schedules for major IT initiatives such as application programming, disaster recover/business continuity preparedness, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide access to certified consultants to assist your company to plan and implement your cloud strategy.

Key Areas of Expertise Supported by Progent for Business Networks in Flint, Michigan
Progent's nationwide team of certified support professionals offers assistance for virtually all aspects of network systems used by organizations of all sizes. Practice areas served by Progent in and around Flint include:

Service Delivery Alternatives for Flint, Michigan Companies
Progent offers a selection of options for providing small companies and local governments with cost-effective computer services for troubleshooting, consulting, hosting services, and IT administration. Progent's model for delivering network support is built on the Call Center operational structure familiar to big IT groups. Progent's Contact Center Service Mechanism promotes fast support, comprehensive service documentation, reliable follow-through, and tight expense control across an array of IT support delivery modes that include remote repairs, in-person support, top-level consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's certified support experts can assist customers to analyze and repair hardware and software problems without the expense or time loss of travel for onsite service visits. The experience of Progent's network consultants makes it possible to resolve the majority of network problems quickly. For the most challenging problems, Progent's depth of knowledge allows the support team to escalate support calls to advanced specialists. Progent offers a convenient, web-based signup procedure for new customers to address urgent network problems and Progent charges by the minute with zero sign-up charges or time minimums, so you pay only for the assistance you get. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security engineers. Learn more information concerning Progent's remote network support expertise.

  • Onsite Service
    Progent offers on-site computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site support technicians can operate in tandem with Progent's remote support engineers to give small and midsize companies the best of both worlds: in-person service professionals when you need them plus the remote help of Progent's seasoned team of network consultants, security professionals, and business application programmers. The wait time for on-site support visits is usually under 24 hours. There is no start-up or retainer charge for becoming a Progent customer for on-premises support. Learn more concerning how to register for Progent's onsite network support services.

  • Phone Support
    Progent's Contact Center Services are designed for small and midsize companies who require fast and dependable access to an online Help Desk with effective phone support, remote troubleshooting capability, and enough technical depth for full escalation. Since smaller businesses typically have limited IT funds and can provide scant executive bandwidth for handling IT support, Progent's Contact Center Services can be the most efficient way to ensure that small business computer systems are always productive. Learn more details about Progent's Help Desk outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize companies affordable availability of world-class IT professionals who can deliver assistance with critical technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, company-wide network protection engineering, non-stop network consulting, virtual server solutions, plus integration, customization and training for business software such as financials, ERP and MRP, reporting, sales automation, and productivity suites. Progent can provide assistance with one-time projects including office relocations and major system upgrades, extended projects like business analytics software development and customization, database application development and DBA services, and web design, continuing support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or emergency services like disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for vital business applications such as Microsoft Exchange Server and SQL Server to provide small companies with higher levels of reliability, security, and performance than is feasible using the type of in-house data center that is realistically affordable for most small and midsize businesses. Because Progent utilizes the same data centers that support the equipment of some of the planet's largest information technology organizations, Progent can eliminate the cost of building and maintaining the infrastructure needed for world-class environmental control, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that patches and revisions stay updated, protection and efficiency is constantly tracked, and systems are consistently backed up and available for full and prompt restoration. Find out more about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for the entirety of a small company's production servers in an environment that not only provides the top degree of dependability and scalability but that is also simple for clients to migrate to a different support firm or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting is built around tested virtual server techniques that permit small businesses with multi-vendor networks to benefit dramatically on the expense of capital equipment, system maintenance, and network management while getting enterprise-class reliability and an unprecedented degree of vendor options. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered service, can handle the multi- platform and non- standardized environments common with smaller companies, and keeps control of the software in the client's hands so that migrating to a new virtual host is fast, safe, and inexpensive. This avoids ending up a captive to a specific hosting service while still offering all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent can provide expert remote consulting support to help companies of all sizes connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that utilize physical IT assets along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's value-priced ProSight line of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to automate the entire threat progression including blocking, detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with legal and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of vital files, apps and virtual machines that have become unavailable or damaged due to component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, optimize and debug their connectivity appliances like routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that require critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading data security companies to provide centralized control and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further level of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so any looming problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an objective assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with information security regulations, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your company's preparedness to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup/recovery environment that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Choice for Flint, Michigan Small Businesses
Progent's size, depth of information technology skill, and experience with enterprise network support allow small companies to avoid the pitfalls associated with excessive dependence on small support firms or freelance consultants.

Working with Progent enables your company to:

  • Prevent Over Dependence on Individual Support Consultants
    For network support, small businesses sometimes rely excessively on freelance engineers. Although individual service engineers carry lower overhead than larger IT service firms and can afford to bill apparently smaller rates, they are often unable to respond rapidly to critical network problems. If a freelance consultant is occupied with another client, sick, on vacation, or in training, the absence of backup staff may require your business to go without help in case of an emergency. As your small business grows, network unavailability or problems with critical programs get more costly. The dollars you believed you were saving on a freelancer can evaporate fast because of lower output. Also, when independent consultants encounter new technologies, the unavailability of a big engineering group to rely on for help forces them to learn in place while your business ends up footing the costs for their continuing training.

  • Gain Access to Expertise in Advanced Network Solutions
    The majority of smaller support organizations or freelance consultants focused on small business IT consulting are capable of providing routine solutions but lack the seasoning to work efficiently with complicated network infrastructures with mixed operating systems, multiple sites, VoIP systems, remote workforces, interconnected financial and operational software, eCommerce, and custom line-of-business applications. Progent's background with worldwide enterprises and Progent's large group of experts can be valuable to your business because big-company networks are by nature complicated, integration issues require in-depth understanding of in many technical areas, and achieving a high degree of stability, availability, and protection requires enterprise-tested leading practices.

  • Build a Solid Foundation for Growth
    Small companies often begin with an IT system cobbled together on a tight budget. Lacking a strong basis, a series of band-aid repairs commonly get tossed on top of a marginal structure. As a business evolves, stability and expandability issues can obstruct the productivity of the organization. These environments require proper evaluation, smart business analysis, and in-depth experience to migrate to an IT infrastructure that can provide the solid basis to meet current business needs and ease downstream expansion.

  • Partner with Solution Finders, Not Product Resellers
    Small companies require direction and insight to navigate through an increasingly complex maze of IT alternatives offered for accelerating business growth and improving productivity. They do not need a network engineer or support firm that tries to sell them products. Progent eliminates conflicted motives by not selling hardware and software. Progent sells consulting and services exclusively. This allows Progent to match consulting support services with the genuine interests of customers. Combining IT consulting and product selling can lead to a situation where the proposed solution is based on a preselected technology instead of being driven by the true requirements of a small business.

Contact Progent
If your Flint, Michigan company wants to contact Progent to find out about network outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Immediate Online Technical Help
For fast online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).














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Microsoft System Center 2016 Operations Manager (SCOM 2016) helps to promote consistent performance and maximum availability for key workloads by offering unified, mixed-platform monitoring of physical and virtual resources installed across on-premises datacenters and cloud environments. Progent's SCOM consulting team offers advanced remote and onsite expertise to assist organizations of any size to design, integrate, tune, update and troubleshoot SCOM 2016 solutions. Progent can assist your company to move to SCOM 2016 from earlier versions or from different IT infrastructure monitoring platforms, or combine a variety of monitoring tools into a cohesive IT management ecosystem. Progent can also show you how to extend your Operations Manager 2016 scope to incorporate resources based in public clouds such as Microsoft Azure and Amazon AWS.

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Microsoft SQL Server 2000 is a complete, web-aware database and data analysis solution that enables the fast creation of a new generation of high-end programs that can provide your company a significant competitive advantage. SQL Server features built-in support for XML and the ability to query across the Internet and beyond the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 consultants, averaging more than over 10 years of work supporting Microsoft integration, assures you success in planning, deploying and administering Microsoft SQL Server solutions that are seamlessly connected with other applications powered Microsoft's .NET environment.

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ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your organization's specific needs and that helps you prove compliance with legal and industry data protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware.

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Progent's Microsoft-certified engineers can provide low-cost online and onsite support to implement your upgrade to Microsoft Exchange Server 2010, generate extensive documentation of your new email environment, train your IT team and end users to get them up to speed quickly on Microsoft Exchange 2010, and offer ongoing administrative consulting and engineering help. Progent's consultants can also assist you to upgrade from Exchange 2010 to Exchange 2013 or Exchange 2016.

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Progent's seasoned team of IT consultants and subject matter experts have years of experience delivering online and onsite assistance for organizations of all sizes who need to incorporate Android phones and tablets into their IT systems so that users can be productive while on the go. Progent has the range of know-how to resolve technical issues that span multiple manufacturers and that entail a combination of legacy and up-to-date information technology. Progent offers budget-friendly online expertise to help you with any facet of designing, deploying, managing and troubleshooting your BYOD solution. Progent can provide occasional technical support to help you to handle particularly challenging technical issues, or Progent can provide outsourced or co-sourced project management services to help you complete major network initiatives on time and within budget. Progent can help with on-premises, cloud-based, or hybrid networks and offers support for all major operating systems, apps, management utilities and network infrastructure. Progent also offers specialized group or individual training sessions to help you manage and operate Android phones and tablets to maximize their business value.

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Tech Consultants for Mid-size Office
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Progent offers network support for mid-size companies with 100 to 250 system users. The mid-size business or office has traditionally been an overlooked part of the market for IT support services. The overhead and support delivery models of major outside support organizations make them too costly for the typical small company or small medium business (SMB), which usually has a modest information technology budget with which to support an IT system whose complexity and capability are often similar to the networks of much bigger enterprises. Progent's service delivery model, which takes full advantage of remote service, virtual network infrastructure and 24x7 network monitoring, dramatically reduces the IT maintenance expenses of an SMB while offering the small company with enterprise-level service from professional, world-class consultants knowledgeable in a wide array of small business network solutions. If your medium size organization or small business is searching for levels of IT help needed for a medium size office without budgeting big-company prices, call Progent.

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Progent's Microsoft-certified engineers can provide low-cost remote and on-premises support to implement your migration to Exchange Server 2010, generate extensive documentation of your upgraded email system, train your network support staff and users to get them ramped up quickly on Exchange 2010, and provide ongoing management consulting and engineering help. Progent can also help you upgrade from Exchange Server 2010 to Exchange Server 2013 or Exchange 2016.

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Microsoft Help Desk Online Technical Support
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Progent's Virtual Help Desk Call Center services are a seamless extension of your in-house IT service organization. This can include advanced call center services such as a special telephone number with customer-specific greeting. Progent will also send calls directly to staff technicians who are specially provisioned and trained to handle your account. Also, Progent's Help Desk Call Center professionals can manage trouble tickets with any customer trouble ticket system for seamless integration with your internal technical services organization. Advantages of Progent's Virtual Network Support Help Desk services include high-end Microsoft and Cisco Help Desk Call Center expertise the moment you call, transparent extension of your in-house resources, comprehensive support for critical client issues, and by-the-minute billing.

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Even if your business has a minimal computer services staff and a modest IT budget, your information network can still have the same high availability and performance that once needed a substantial internal service group. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-certified and Cisco-qualified network professionals, the latest network management software for proactive monitoring and alerts, and cost-effective service packages such as a help desk service to keep your mission-critical network applications and servers operating.

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Network Consultants for RDBMS
Manteca, CA Consulting for Database

Progent's Microsoft-certified database application developers offer businesses of any size remote support for popular RDBMS products including MS SQL Server, Oracle, MySQL, and Microsoft Access. Consulting services offered by Progent include installation and integration, database design and programming, administration support, synchronization strategies, storage management, performance optimization, data migration, information security, backup/restore options, troubleshooting, and webinar training.

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Progent offers the guidance of a CRISC-certified risk management expert to help your company to plan and implement an enterprise risk management (ERM) solution following leading practices promoted by CRISC and geared to match your company's risk appetite, business objectives, and IT budget.

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Technical Support Services for Juniper IPsec VPN
Juniper Networks Security Audit Services in Mertztown, PA

Progent's Juniper Networks-certified network engineer can assist you to design and deploy Juniper Firewall/VPN platforms, enhance and troubleshoot your infrastructure, and upgrade smoothly from outdated products to current versions. Progent's Junos OS consultants can also offer support for Juniper's flagship network operating system to help your business to simplify the administration and improve the protection of your Juniper VPN devices and firewalls. Progent also has extensive background supporting Juniper's NetScreen OS and ScreenOS software productss and can help organizations manage networks that include a combination of Juniper's software platforms.

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Contact Center On-site Technical Support
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Progent offers three essential types of Call Center support including Microsoft and Cisco Helpdesk Outsourcing Support Services, Virtual Helpdesk Services, and Help Desk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft experts gives your clients easy access to a reliable support group with years of experience providing phone support and online repair for networks based on Microsoft products. Progent's focus is on giving the support Helpdesk a respected image as a solid contributor to company productivity. Progent's goal is to resolve and not simply report problems.

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Remote Access Technical Support Services
Cisco Virtual Private Network Integration

Cisco's security and remote connection technology for small businesses represent a full range of manageable security products to help safeguard your local and remote network infrastructure. Cisco's VPN line features switches, firewalls, intrusion detection devices and Virtual Private Network concentrators. Progent's expert staff of consultants includes field-proven specialists with Cisco Certified Internetwork Expert and Cisco Certified Network Professional certifications who can help your organization to select Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and additional Cisco security technologies that fit best with your company goals.

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UNIX, Windows Consulting Services
Fort Wayne Windows and UNIX Specialists

If you are developing UNIX-based applications in an environment that includes MS Windows-based processors, PCs, and office applications, Progent offers full-service IT outsourcing that frees you to concentrate on your field of high-value expertise while avoiding the constant distraction of maintaining your business network. By using smart server monitoring and by delivering online and in-person assistance as your business needs it, Progent represents an affordable alternative for supporting an information system that features high availability, protection, and efficiency. Progent's developer support offerings feature full-service network support outsourcing, virtual infrastructure, remote and on-site support and troubleshooting, network monitoring services, and Help Desk Call Center services.

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Progent's certified ISA Server consultants have long backgrounds with Internet Security and Acceleration Server developing Microsoft ISA Server-based security solutions for IT networks with many offices, mobile users, and line-of-business web applications. Progent's ISA Firewall consultants can assist your small business in designing and implementing a configuration of ISA Server 2000 or ISA 2004 Server that supports your information security requirements without adversely restricting your IT system accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any later editions of ISA Server.

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Progent's certified consultants can assist you to assess the business value of Microsoft Windows Server 2012 R2 for your company, develop test environments and migration plans, tune your infrastructure for on-premises, multi-location, private or public cloud-based, and hybrid environments, train your IT management staff, develop a corporate-wide security strategy, streamline IT administration, help with application development, and build and test a DR/BC plan.

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Progent offers technical support for medium size businesses who have 100 to 250 system clients. The mid-size company or office has traditionally been an overlooked part of the market for IT support expertise. The overhead and service delivery practices of major outside service organizations make them excessively expensive for the ordinary mid-size company or small medium business (SMB), which commonly relies on a modest IT budget with which to maintain an IT network whose advanced technology and capability are frequently similar to the information systems of much larger companies. Progent's support delivery model, which takes full advantage of remote support, virtual network infrastructure and 24x7 server monitoring, significantly reduces the IT support costs of a small-medium business while offering the mid-size company with big-company support from certified, world-class experts knowledgeable in a wide array of small business network solutions. If your mid-sized organization or small business is looking for levels of network help needed by a mid-size organization without paying big-company prices, call Progent.

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SQL Reports
Microsoft SQL Server Replication Consulting

Progent's certified SQL Server programmers and database administrators offer online consulting to help organizations of all sizes to create, manage, and troubleshoot applications based on Microsoft's SQL Server RDBMS platform and .NET architecture. Progent's SQL Server consultants can provide support for any facet of the application life cycle in solutions that can include small office databases to VLDB applications and enterprise-class data warehousing.

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Progent's Computer Contact Center Outsourcing Support Services for PC desktop technical support are designed especially for small businesses who require fast availability of a Help Desk Call Center with expert telephone support and full escalation options but who must work within a limited network support budget. Important components of Progent's Help Desk Outsourcing Support Services include: Helpdesk Support, Secure Remote Access Support, Initial System Assessment, Expert Prioritization, Virtual Help Desk Services, Per Minute Billing, and Help Desk Applications Selection and Deployment.

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Microsoft Dynamics GP/Great Plains software offers analysis and reporting capabilities that let you monitor all operations, revenues and expenses, and market trends with built-in drill-down, query, and reporting capabilities. Progent's Microsoft Dynamics GP reporting support expertise can help you create reports that allow you to understand your business more thoroughly, turning raw data into useful management information. Progent can enhance your reporting and business analysis by providing Crystal Reports consulting, FRx help, and Microsoft Excel assistance. In addition to delivering reporting consulting, Progent can provide Microsoft .NET consulting, Microsoft SQL Server help, and application experience with VBasic, XML and other development environments in order to deliver custom line-of-business software development and eCommerce applications that integrate transparently with Microsoft Dynamics GP.

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System Center Configuration Manager automates application and device deployment and updating, simplifies compliance settings control, inventories network resources, protects against corporate data leakage, provides network health monitoring, enables safe self service, and delivers a single point of control for managing mixed-operating system networks based on on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM consultants and Microsoft Azure cloud integration specialists can help your organization with any aspect of designing, implementing, using and troubleshooting a System Center Configuration Manager solution for local, cloud, or hybrid networks.

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Technical Support Services for Juniper Firewall
Security Certification

Progent's Juniper-authorized network engineer can assist your company to design and deploy Juniper Firewall and VPN platforms, enhance and support your network infrastructure, and migrate efficiently from discontinued devices to the latest versions. Progent's Junos OS consultants can offer expertise with Juniper's flagship network control software to help your business to simplify the management and improve the protection of your Juniper VPN appliances and firewalls. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS software productss and can help you maintain networks that incorporate a combination of Juniper's OS platforms.

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Engineer for Office for Mac

Microsoft Mac Office allows Mac users to run the world's most popular office productivity programs. Progent's Apple-certified Mac consultants can show you how to configure Mac Office on a mixed-platform network that incorporates Apple OS X and Windows platforms so that Macintosh users can take advantage of the new features in Word, Excel, PowerPoint and Entourage in order to share information and network resources with colleagues who use Windows. Progent's consultants have experience with both Mac and Windows platforms and can support environments that combine Mac with Microsoft Windows systems with complete resource sharing, or environments which intentionally restrict sharing between Apple Mac and Windows systems.

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Consulting Services for Windows and Solaris
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Progent's UNIX platform consulting experts provide small and mid-size businesses and software developers help with administering and maintaining UNIX, Linux or Solaris environments that run with Microsoft-based technology. Progent offers your organization access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA credentials. This wide array of experience offers you an easy one-stop consulting firm to help you build and manage a secure and reliable mixed-platform connectivity and communications solution that allows UNIX and Microsoft interoperability by combining Windows with major variants of UNIX such as Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO, and SGI/Irix or major Linux platforms such as RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandrake, Debian-GNU, and Slackware.

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VoIP Phone System Outsourcing
VoIP Phones Outsourcing

Progent's Cisco CCIE-certified network infrastructure experts offer advanced support for Cisco Unified Communications Manager (formerly CallManager). Progent can assist your organization to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server failover solutions.

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Progent's UNIX family support services offer small businesses and developers assistance with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent can give your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide range of experience offers you a convenient single consulting firm to help you create and maintain a secure and reliable mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with major variants of UNIX such as Apple macOS and OS X, Solaris, AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and SGI/Irix or major Linux platforms such as RedHat Linux, SuSE Linux, Debian GNU/Linux and Slackware.

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Progent can supply small businesses with an IT management expert who can function as a part-time Chief Information Officer. This part-time CIO can offer long-term direction to help you deploy sensible technology to enhance business operations so they align more closely with your corporate objectives. Your business can create and implement a well conceived information technology strategy without incurring the cost of a full-time senior IT executive.

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Microsoft Windows Server Essentials is a value-priced, entry-level operating system that enables small organizations to make the move from the traditional stand-alone on-premises datacenter to the contemporary hybrid networking paradigm that combines on-premises and cloud-hosted software and infrastructure. Progent's Microsoft-certified consultants offer budget-friendly online consulting and troubleshooting for Windows Server 2012 R2 Essentials. Progent can assist you to determine the potential productivity and cost advantages of moving to WS 2012 R2 and implementing a hybrid local/cloud design for your computing environment. Progent can provide comprehensive project management support to help you design and carry out a smooth move to Windows Server Essentials, Office 365, and other Azure Cloud applications and services. Progent can also provide continuing consulting, technical support, and customized training.

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