Affordable Network Troubleshooting from Microsoft and Cisco certified Consultants for Businesses in Flint, MI
By delivering professional know-how when you need it, making available specialized knowledge for critical business applications, offering innovative services such as virtual data center hosting, invoicing solely for services delivered, and requiring no setup or retainer fees for standard services, Progent allows you to increase the business value of your It network and reduce support costs. Progent recognizes that information system protection, reliability, and performance are just as critical to small companies as to large corporations but that small companies don't have the leverage to invest aggressively in information technology and internal service staffs. Progent's basic value proposition is that no network consulting firm can equal Progent's capability to provide the network support your business requires when you need it and at prices you can justify.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to add to the technical skills of your internal IT service personnel. This can reduce expenses and help meet schedules for major projects such as application programming, disaster recovery planning and testing, security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition offer the services of accredited experts to help your business to plan and execute a sensible cloud computing strategy.

Core Technical Areas Serviced by Progent for Business Networks in Flint, Michigan
Progent's team of industry certified support professionals provides help for all aspects of network systems deployed by companies of all sizes. Technologies supported by Progent in and around Flint include:

Support Delivery Options Available for Flint, Michigan Businesses
Progent has a selection of alternatives for providing small and midsize businesses with cost-effective IT services for technical support, consulting, and network management. Progent's model for providing network support services is based on the Help Desk Call Center operational structure familiar to larger IT support organizations. Progent's Help Desk Call Center Support Mechanism promotes fast response, thorough service documentation, consistent follow-through, and tight cost control across a range of network service delivery modes that include remote troubleshooting, on-premises support, and high-end consulting.

  • Remote Support
    Progentís Technical Response Center provides urgent and scheduled remote assistance for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service experts can assist customers to troubleshoot and repair hardware and software problems without the cost or delay of travel for onsite support calls. The background of Progent's IT consultants allows them to resolve most network issues quickly. For the toughest problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-based signup procedure for new clients to accommodate urgent network problems and Progent bills by the minute with no sign-up fees or time minimums, so you are invoiced only for the support you receive. Specialists you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Learn more information about Progent's online network troubleshooting expertise.

  • Onsite Support
    Progent offers on-site technical support for registered customers in major metropolitan areas in the U.S. Progent's on-site support technicians can work in conjunction with Progent's online service experts to deliver small companies the optimal solution: hands-on support professionals when you need them plus the on-line help of Progent's worldwide staff of IT consultants, security specialists, and business software programmers. The response time for on-site support calls is typically under one business day. There is no start-up or retainer fee for becoming a Progent customer for onsite support. Find out more details about how to register for Progent's onsite computer support.

  • Phone Support
    Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all facets of remote desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues. For details, see Online Help Desk Services for Small Businesses.

  • Consulting Expertise
    Progent provides small and midsize businesses budget-friendly availability of world-class consultants who can deliver help with vital products and technologies such as
  • Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, network protection consulting, fault tolerant it system consulting, virtualization solutions, plus integration, programming and training for business programs including financials, ERP, business analytics, CRM, and productivity software. Progent can help with one-shot projects including office moves and massive software upgrades, longer term initiatives like upgrading a legacy ERP platform to a modern MS Dynamics or Dynamics 365 package, relational database software programming and DBA support, and web design, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and network management, or emergency response such as data restoration and virus removal.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting services for all of a small or midsize company's production servers in a setting that not only provides the top degree of dependability and expandability but that is in addition convenient for clients to transfer to another service firm or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting service is structured around proven virtualization technologies that permit companies with multi-vendor networks to benefit dramatically on the costs of hardware, infrastructure support, and network administration while achieving world-class dependability and an unprecedented level of vendor independence. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered package, can handle the multi- platform and loosely standardized networks typical of small businesses, and keeps ownership of the software licenses in the customer's hands so that moving to a new virtual host is fast, reliable, and affordable. This eliminates becoming a prisoner of a specific hosting service while still offering all the economies related to SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide advanced remote consulting to help organizations of all sizes connect their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine on-premises resources as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 integration with on-premises installations of Exchange, Azure planning and integration services, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has more than 20 years of background delivering advanced consulting services online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight line of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis technology to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to manage the complete threat lifecycle including blocking, detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital files, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight DPS to to comply with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding appliances that need critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading data security vendors to deliver centralized control and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT staff and your Progent engineering consultant so all looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your organization's preparedness either to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup environment that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline system software and productivity applications important to most small and mid-size businesses. As a Cisco-certified partner, Progent also can provide help for an increasingly complex collection of network products including firewalls, routers and switches, voice-over-IP solutions, and wireless networking. Furthermore, Progent's CISSP-Premier cybersecurity consultants, CISM-qualified security professionals, CISA-certified security audit specialists and GIAC-certified information assurance professionals can provide a business-wide perspective on system protection and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with business guidelines and government regulations for network information protection and incident reporting.

The breadth and depth of Progent's consulting team bring a powerful set of advantages to organizations trying to maximize the business value of their information network within an affordable budget. These advantages include:

  • Best Methodology
    Progentís team of Microsoft and Cisco Certified experts average more than ten years of hands-on industry experience, at the front lines of IT support, executing a wide range of technical projects for a large array of customers. Every Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting personnel. This means that you get not just world-class IT capability, but also a support engineer with proven methods for resolving real-world IT problems efficiently. Find out more details concerning Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to bill for phone service and on-premises visits per minute. Consequently, you are invoiced just for received services. Progent does not impose a higher rate for after-hours or priority service, and Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no startup charge and requires no monthly commitment for support services delivered during regular business hours. Many service organizations impose large minimum payments or charge in increments of fifteen minutes or more. Progent's small pricing granularity eliminates big invoices for quick repairs. Another advantage of by-the-minute invoicing is that you will not be inclined to permit minor problems to stay unaddressed until they become major problems. Read more concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Support
    Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all billed services. Unlike many independent consultants or local service organizations who offer scant documentation or specifics of services performed, each service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support reports given by every staff member to every customer. The practice of detailing and organizing service activity results in more effective support and avoids a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who wonít release the keys to the kingdom. Read more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent faces few competitors. Small companies who utilize independent service providers or who maintain in-house support personnel gain when Progent passes on information about critical technology and proven methodologies to make their networks more robust, protected, and productive. Learn more concerning Progent's knowledge transfer services.

How to Contact Progent
If your Flint, Michigan business wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Network Help
For fast online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's Data Center engineers can help you identify fault-tolerant data centers that match the particular needs of your business. Fault tolerant Internet Data Centers are especially appealing to small organizations because of their low cost and convenience in comparison to taking a do-it-yourself approach. Attempting to design an on-site data center with even a minimum degree of fault tolerance is too costly for most small businesses. Progent can help you get all the benefits of high availability data centers and fault tolerant colo sites by offering a full array of consulting and maintenance services.

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    System Center Configuration Manager automates application and device deployment and updating, simplifies security and compliance settings management, keeps track of network resources, guards against corporate data leakage, provides health reporting, allows safe end-user self service, and offers a single control mechanism for administering mixed-OS networks based on on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consulting team and Microsoft Azure cloud integration specialists can assist your organization with any facet of designing, installing, operating and repairing a SCCM deployment for on-premises, cloud-based, or hybrid environments.

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    Progent has been providing SharePoint support since the initial product was released more than a a dozen years, and Progent has the breadth and depth of IT knowledge to help businesses of any size to plan and carry out a SharePoint Server 2013 deployment and develop SharePoint Server 2013 applications that bring significant business benefit to your information network. Progent's Microsoft-certified consulting team can help your company to assess the risks and benefits of upgrading to SharePoint 2013 or SharePoint Online from legacy versions of SharePoint or from another collaboration solution; determine whether an on-premises, Cloud-based or hybrid deployment is most sensible for your busi9ness; and pick the right edition of SharePoint 2013 for your applications. Progent can provide full project management outsourcing or can help in individual tasks related to your SharePoint 2013 migration.

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    Progent's Linux support experts offer small and mid-size companies and software developers help with administering and supporting Linux computers that run with Microsoft-powered networks. Progent can give your business contact with Linux experts, support professionals certified by Microsoft and Cisco, and security specialists with CISA credentials. This wide array of expertise provides you with an easy one-stop source to help you create and maintain a protected and reliable mixed-platform network and communications solution that allows Linux and Microsoft interoperability by combining MS Windows with leading Linux derivatives including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.


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