Affordable Computer Tech Support from Microsoft and Cisco certified Professionals for Businesses in Flint, MI
By delivering world-class support whenever you require it, providing specialized expertise for key applications, offering innovative services like virtual data center hosting, billing solely for help delivered, and charging no setup or retainer fees for standard services, Progent helps you to increase the competitive value of your It system and minimize service costs. Progent understands that information system security, reliability, and performance are as important to small companies as to major enterprises but that smaller companies don't have the leverage to invest aggressively in information technology and in-house support groups. Progent's fundamental competitive advantage is that no network consulting firm can equal Progent's capability to provide the IT support your company needs when you require it and at a cost you can justify.

For mid-size and large companies, Progent offers co-sourcing and project management services to supplement the subject matter expertise of your internal network support personnel. This can reduce expenses and help meet schedules for major projects such as software design and development, disaster recover/business continuity planning and testing, network security evaluations, merging datacenters, or technology migrations.

Progent can in addition provide access to accredited consultants to assist your company to plan and execute your cloud computing strategy.

Core Technologies Supported by Progent for Businesses in Flint, Michigan
Progent's nationwide team of industry certified support professionals offers assistance for virtually all facets of network systems used by companies of all sizes. Practice areas served by Progent in Flint include:

Service Delivery Options for Flint, Michigan Companies
Progent offers a selection of alternatives for providing small and midsize businesses and local governments with cost-effective IT services for troubleshooting, system architecture, and network administration. Progent's model for providing network support services is based on the Help Desk structure familiar to larger IT support groups. Progent's Contact Center Service Mechanism promotes rapid support, thorough service records, dependable follow-up, and tight cost monitoring for an array of IT support delivery modes that include remote troubleshooting, on-premises help, and top-level consulting.

  • Online Support
    Progent's Technical Response Center (TRC) provides emergency and scheduled remote support for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's certified support experts can help customers to troubleshoot and repair network issues without the cost or delay of travel for onsite support visits. The experience of Progent's network engineers allows them to handle the majority of network problems quickly. For the toughest problems, Progent's depth of expertise allows the support team to escalate support calls to advanced specialists. Progent offers a streamlined, web-accessible signup procedure for first-time customers to accommodate urgent network problems and Progent charges by the minute with no sign-up charges or minimums, so you are invoiced only for the help you receive. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Learn additional information about Progent's remote network troubleshooting services.

  • On-site Service
    Progent offers on-site computer assistance for registered clients in larger cities in the United States. Progent's on-site service personnel can work in tandem with Progent's online service experts to deliver small businesses the ideal combination: in-person service technicians when you need them as well as the remote help of Progent's seasoned team of network consultants, security professionals, and business software programmers. The wait time for in-person support calls is usually under 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite support. Find out more about how and why to sign up for Progent's onsite computer service.

  • Help Desk
    Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all aspects of remote desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle challenging issues. for more information, refer to Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's Help Desk Co-management services allow your IT organization to share the load for Help Desk support seamlessly between your in-house IT team and Progent's pool of seasoned technical support technicians and subject matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution built around the top professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, status tracking, and metrics. For details, visit Progent's Help Desk Co-management services.

  • Consulting Expertise
    Progent offers small companies budget-friendly availability of world-class IT professionals who can deliver help with critical technologies such as Microsoft Windows Server 2022 planning and integration expertise, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero pentest platform, company-wide network protection engineering, high availability network engineering, virtual server solutions, plus integration, programming and support for small business applications such as accounting, ERP, business analytics, sales automation, and productivity packages. Progent can help with one-time projects such as office relocations and major system migrations, extended initiatives such as customizing a legacy MRP platform to a current Microsoft Dynamics or Dynamics 365 package, database application development and administration support, and web design, on-going services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network health monitoring and system administration, or emergency services such as data restoration and virus cleanup.

  • Infrastructure Support Services for Teleworkers
    Progent can assist small and mid-size companies to design, implement and debug the network infrastructure for work-from-home employees. Aspects of infrastructure where Progent's consultants can deliver assistance include safe and efficient VPN tunnel connections, Virtual Desktop Infrastructure software, router integration, wireless network planning and deployment, and robust Internet connectivity. To find out about Progent's infrastructure consulting expertise for a remote workforce, go to network infrastructure support services for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small or midsize organization's servers in a setting that not only provides the top level of fault-tolerance and extensibility but that is also simple for customers to transfer to another service firm or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting service is structured around mature virtualization techniques that permit companies with mixed environments to benefit significantly on the expense of hardware, infrastructure maintenance, and IT administration while achieving enterprise-class availability and an unparalleled degree of vendor alternatives. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally administered package, can handle the mixed- OS and loosely standardized environments typical of small companies, and retains control of the licenses in the customer's hands so that migrating to a new virtualized system is fast, reliable, and inexpensive. This avoids becoming a prisoner of a single hosting provider while still offering all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent can provide advanced online consulting services to help organizations of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that utilize on-premises IT assets along with public cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and integration services, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's low-cost ProSight portfolio of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates SentinelOne's cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital files, apps and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, enhance and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating appliances that need critical updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top data security vendors to deliver centralized control and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper level of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so that all potential issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's ability either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current cybersecurity posture and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup system that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Flint, Michigan Small Businesses
Progent's staff size, scope of information technology skill, and familiarity with corporate IT support allow small and midsize companies to sidestep the pitfalls associated with excessive dependence on thinly staffed support firms or individual consultants.

Teaming with Progent allows your business to:

  • Avoid Excessive Reliance on Individual Consultants
    For IT support, smaller companies often rely excessively on freelance consultants. Though individual service providers carry lower overhead than larger support firms and can typically bill apparently smaller fees, they are often stretched to far to respond quickly to critical situations. If a freelance consultant is busy with different client, ill, on vacation, or in class, the lack of replacement personnel may force your business to wait for assistance in case of an emergency. As your small business expands, system downtime or difficulties with line-of-business applications become more costly. The dollars you believed you were saving on an independent consultant can be eaten up quickly due to lost productivity. Also, when independent engineers encounter unfamiliar problems, the unavailability of a big consulting team to count on for help forces them to train on the job while your business winds up footing the costs for their ongoing education.

  • Gain Access to Experts in Complex IT Issues
    The majority of small service firms or independent engineers focused on small company network support are capable of providing connect-the-dots solutions but don't have the experience to work efficiently with complicated IT infrastructures that have mixed operating systems, many offices, VoIP implementations, remote workers, integrated accounting and analytical software, data-driven web sites, and specialized line-of-business software. Progent's experience with global companies and Progent's extensive team of experts can be valuable to your small business because enterprise networks are inherently complex, support problems demand thorough understanding of in numerous technical disciplines, and achieving an acceptable degree of stability, reliability, and protection requires enterprise-proven processes.

  • Build a Firm Foundation for Seamless Growth
    Small businesses typically begin with a network implemented on a tight budget. Without a proper architecture, a series of improvised fixes commonly get piled on top of a tenuous structure. As a business evolves, stability and expandability issues can obstruct the success of the business. Such networks require thorough evaluation, smart business planning, and in-depth expertise to upgrade to an IT environment that can provide the reliable foundation to handle current business needs and ease future expansion.

  • Work with Solution Providers, Not Product Vendors
    Small companies need direction and insight to navigate through an increasingly complicated maze of technology alternatives offered for enabling business growth and improving productivity. They do not need a network consultant or support organization that tries to sell them a product. Progent eliminates conflicts of interest by not reselling hardware and software. Progent offers services exclusively. This allows Progent to align technical support with the real interests of customers. Combining IT consulting and product selling can result in a conflict where the proposed solution is based on a predetermined technology rather than being based on the true requirements of a small business.

Get in Touch with Progent
If your Flint, Michigan business needs to contact Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Fast Online Network Assistance
For fast online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Altaro VM Backup from Hornetsecurity provides small businesses a reliable and budget-friendly platform for backing up and recovering Microsoft Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for local, offsite, distributed, and cloud environments and also supports low-cost cloud backup to Microsoft Azure Block Blob storage. Altaro VM Backup protects against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of remote or onsite services to assist you to design, install, manage and debug a modern backup and disaster recovery solution powered by Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a fully managed backup/restore service powered by on Altaro VM Backup software.

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    Nagios and MRTG are useful, free monitoring utilities that operate under Linux and can be deployed to analyze UNIX environments, Windows systems, or mixed-platform systems in which Linux and Windows run side by side. The Nagios monitor lets system support engineers to track network services such as SMTP, HTTP, SSH, and PING. MRTG allows you to graph the traffic in and out of SNMP network devices including processors, routers, and switches. Progent's system integration engineers can show you how to utilize both these tools to tune and repair your system.

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