Fast, Low-cost Remote Computer Network Help for Flint, Michigan Small Businesses
For over twenty years, Progent has specialized in providing world-quality IT support to customers who have small-company IT budgets. Progent has built a powerful support solution that features a cost-effective, seamless virtual office infrastructure, sophisticated online troubleshooting technology, a substantial team of consultants accredited in a broad array of technical practice areas, a Help Desk service structure that maximizes responsiveness and ensures follow-through, a global team of on-line service experts, in-person support options for the majority of most zip codes in the U.S., and a corporate culture committed to solving network issues in the least time and at the least cost to customers.
For mid-size and large businesses, Progent offers co-sourcing services to supplement the subject matter expertise of your in-house IT service group. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives such as software development, disaster recovery planning and testing, security evaluations, office consolidations, or software migrations.
Progent can also provide the services of certified experts to help your business to design and implement a sensible cloud strategy.
Main Technologies Supported by Progent's Consultants for Businesses in Flint, Michigan
Progent's nationwide group of industry certified support professionals offers assistance for virtually all facets of information systems used by companies of any size. Areas served by Progent in Flint include:
Support Delivery Options for Flint, Michigan Businesses
Progent has a variety of alternatives for providing small companies with affordable IT services for troubleshooting, system architecture, hosting services, and IT administration. Progent's model for delivering computer support services is based on the Help Desk operational structure familiar to big IT support groups. Progent's Helpdesk Service Model ensures rapid response, comprehensive service documentation, reliable follow-through, and strict expense control across an array of IT support delivery alternatives that include online repairs, in-person support, top-level consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Remote IT Management
- Online Service
Progentís Technical Response Center (TRC) offers emergency and scheduled online support for Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's certified support experts can help clients to troubleshoot and fix hardware and software issues without the cost or time loss of on-premises service visits. The experience of Progent's network engineers makes it possible to resolve most IT issues quickly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-accessible registration procedure for first-time customers to address emergency network problems and Progent bills per minute with zero sign-up fees or time minimums, so you are invoiced only for the help you receive. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISM-certified security professionals. Learn additional information concerning Progent's online network support expertise.
- Onsite Support
Progent provides onsite technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in tandem with Progent's online service experts to give small companies the best of both worlds: hands-on support technicians when you need them plus the remote expertise of Progent's worldwide staff of network engineers, security professionals, and business software programmers. The wait time for in-person service visits is typically under one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for onsite support. Learn more details concerning how to sign up for Progent's in-person computer support services.
- Help Desk Call Center
Progent's Help Desk Services are intended for all businesses and local governments who require prompt and reliable support from a professional Helpdesk with effective phone assistance, online repair capability, and sufficient technical depth for full problem escalation. Because smaller businesses usually are constrained by tight IT funds and can provide little executive bandwidth for handling IT support, Progent's Contact Center Outsourcing Services could be the most cost-effective option to ensure that business information systems stay productive. Learn more about Progent's Helpdesk services.
- IT Consulting Expertise
Progent offers small companies budget-friendly access to world-class IT professionals who can deliver assistance with vital products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, network protection consulting, high availability network consulting, virtualization strategies, plus integration, customization and support for business applications such as financials, ERP, business analytics, sales automation, and productivity packages. Progent can help with one-time projects such as site relocations and massive system migrations, extended initiatives like management reporting application development and customization, relational database software development and DBA support, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and system administration, or emergency services such as disaster recovery and virus cleanup.
- Application Server Hosting
Progent can host key applications such as Exchange Server and Microsoft SQL Server in order to provide small and midsize companies with higher levels of availability, security, and performance than is possible using the class of internal data center that is practical for most small businesses. Since Progent uses the same data centers that host the equipment of some of the planet's largest information technology organizations, Progent can save you the investment in building and managing the systems required for enterprise-class environmental control, power failover, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that upgrades and service packs remain updated, protection and performance is constantly monitored, and systems and data files are consistently backed up and available for full and prompt restoration. Learn more concerning Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers complete hosting for all of a small or midsize company's servers in an environment that not only delivers the top degree of availability and scalability but that is in addition easy for customers to transfer to a different service firm or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting service is built around tested virtual server technologies that allow companies with multi-vendor networks to save dramatically on the costs of hardware, infrastructure support, and IT administration while achieving world-class reliability and an unparalleled degree of vendor alternatives. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally administered service, can support the mixed- OS and loosely standardized environments typical of small businesses, and keeps ownership of the software in the client's hands so that migrating to a new virtual host is quick, reliable, and affordable. This eliminates becoming a captive to a single hosting provider while still providing all the economies associated with SaaS hosting services.
- Hybrid Cloud Integration Services
Progent can provide advanced remote support to help organizations of any size connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that combine on-premises resources along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's affordable ProSight portfolio of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the entire malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you prove compliance with government and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital data, applications and VMs that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, monitor, reconfigure and debug their connectivity hardware such as switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex management activities, WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding appliances that require important updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top data security vendors to provide web-based management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further level of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your core network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's ability either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup environment that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Alternative for Flint, Michigan Small Businesses
Progent's size, breadth and depth of information technology skill, and experience with corporate IT support allow small companies to avoid the pitfalls associated with excessive dependence on thinly staffed service organizations or freelance consultants.
Working with Progent enables your business to:
- Prevent Over Reliance on Individual Consultants
For network services, small businesses often depend excessively on individual consultants. Although freelance service engineers carry lower expenses than larger support organizations and can typically charge nominally smaller rates, they are frequently spread too thin to respond quickly to urgent network problems. If an independent consultant is occupied with different client, sick, on travelling, or in training, the absence of backup personnel may force your company to go without assistance during a crisis. The more your small business expands, network unavailability or difficulties with line-of-business applications get more expensive. The dollars you thought you were saving on a freelancer can be eaten up quickly due to lost output. Also, when freelance engineers encounter new problems, the lack of a big consulting group to fall back on for advice requires them to train in place while your business ends up with the costs for their ongoing training.
- Have Access to Certified Professionals in Complex IT Solutions
The majority of smaller service organizations or independent engineers specializing in small business IT consulting may excel at providing connect-the-dots solutions but don't have the experience to deal efficiently with complicated IT environments that have mixed operating systems, numerous sites, VoIP systems, mobile workforces, interconnected accounting and analytical software, data-driven web sites, and custom line-of-business software. Progent's background with worldwide enterprises and Progent's large staff of specialists can be valuable to your company because enterprise environments are inherently complicated, integration issues demand in-depth understanding of in many technical disciplines, and reaching a high level of stability, reliability, and security requires industry-proven leading practices.
- Build a Solid Basis for Seamless Growth
Small companies often begin with a network implemented on a shoestring budget. Lacking a carefully designed architecture, a series of improvised repairs often get piled onto of a tenuous structure. As a business grows, stability and expandability problems can obstruct the productivity of the organization. These environments require proper evaluation, intelligent strategic planning, and in-depth expertise to upgrade to a network environment that will provide the reliable foundation to handle critical business needs and support future growth.
- Work with Solution Finders, Not Product Resellers
Small companies need guidance and insight to navigate through an increasingly complex array of IT alternatives offered for enabling growth and enhancing productivity. They do not need a network consultant or support firm that attempts to promote products. Progent eliminates conflicted motives by not selling hardware and software. Progent provides consulting and services only. This permits Progent to align technical services with the genuine interests of clients. Mixing network consulting and product selling can lead to a situation where the proposed solution is based on a predetermined technology instead of being driven by the actual needs of a small business.
In case your Flint, Michigan business wants to get in touch with Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.
Immediate Online Network Assistance
For immediate remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).