Professional Remote Service for Flint, Michigan Networks from Certified Engineers
Small companies have typically been ignored by major IT support organizations. Some small businesses allow themselves to become dangerously dependent on freelance engineers or small support firms who don't have the size or comprehensive skill sets to respond quickly or efficiently to network crises. Other small companies resort to mass-market support firms that employ technicians able to offer by-the-numbers fixes for ordinary issues but who do not have the background and technical scope to deal with the diversity of configurations and absence of standardization that characterizes small company IT networks.
Progent's proven methodology for delivering affordable and successful technical support to small companies has made Progent among the most respected Microsoft-certified IT consulting firms in the United States. Progent has delivered online support to businesses in every state in the U.S. (See Progent's client testimonials).
For medium-size and enterprise businesses, Progent offers co-sourcing support to supplement the skills of your internal network support group. Co-sourcing can save money and minimize technical risks for big IT initiatives such as software programming, business continuity planning, security audits, office consolidations, or software migrations.
Progent can in addition provide the services of certified consultants to assist your company to design and implement your cloud strategy.
Primary IT Areas Supported by Progent for Flint, Michigan Business Networks
A Microsoft-certified Partner computer support firm with a world-class group of Cisco Certified CCIE networking experts and Apple Computer accredited consultants, Progent provides urgent troubleshooting and affordable remote consulting to Flint, MI businesses for a broad range of computer technologies including:
Service Delivery Options for Flint, Michigan Companies
Progent has a selection of options for providing small and midsize businesses with affordable computer services for troubleshooting, system architecture, hosting services, and network administration. Progent's model for delivering computer support services is based on the Help Desk operational structure familiar to big IT support organizations. Progent's Helpdesk Service Model promotes fast response, thorough service documentation, consistent follow-through, and strict expense monitoring for a range of network support delivery alternatives that include remote repairs, in-person support, high-end consulting, plus server hosting.
Progent's Fixed-price Managed Services for Remote IT Management
- Online Service
Progentís Technical Response Center offers emergency and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's certified support professionals can assist clients to troubleshoot and repair network issues without the cost or time loss of in-person service calls. The experience of Progent's IT consultants makes it possible to resolve most network problems rapidly. For complex problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-accessible registration process for first-time customers to address urgent network problems and Progent charges by the minute with no startup charges or minimums, so you are invoiced only for the support you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISA-certified security professionals. Find out additional information about Progent's remote computer support expertise.
- Onsite Support
Progent provides onsite technical support for signed-up customers in major metropolitan areas in the United States. Progent's on-site service personnel can work in tandem with Progent's online support experts to give small and midsize companies the ideal combination: hands-on support professionals when you need them plus the remote help of Progent's seasoned staff of network consultants, security specialists, and business software developers. The wait time for on-site service visits is typically less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for onsite service. Learn more details about how to register for Progent's onsite network service.
- Help Desk
Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems. for more information, visit Help Desk Services.
- Consulting Expertise
Progent provides small and midsize businesses affordable availability of enterprise-class IT professionals who can provide assistance with critical technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network security engineering, non-stop it system engineering, server virtualization strategies, plus integration, customization and training for small business applications including accounting, operations, management reporting, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects including office moves and massive software migrations, extended projects such as management reporting application development and customization, relational database software programming and administration support, and web design, continuing services including System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or urgent services such as data restoration and virus removal.
- Application Server Hosting
Progent offers hosting for key business applications like Exchange and Microsoft SQL in order to provide small companies with greater levels of availability, protection, and recoverability than is feasible with the type of internal data center that is practical for most small and midsize companies. Since Progent utilizes the same data centers that host the equipment of many of the world's largest IT organizations, Progent can eliminate the investment in building and maintaining the systems required for enterprise-class cooling, electrical backup, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that patches and revisions stay current, protection and performance is constantly tracked, and systems are consistently backed up and ready for complete and rapid recovery. Find out additional information concerning Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting services for all of a small or midsize organization's servers in a setting that not only provides the top degree of dependability and expandability but that is also simple for customers to migrate to a different support firm or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting is structured around proven virtual server techniques that allow companies with multi-vendor networks to benefit significantly on the expense of capital equipment, system support, and IT administration while getting world-class reliability and an unparalleled level of vendor alternatives. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed service, can support the multi- OS and non- standardized networks common with small companies, and retains ownership of the licenses in the customer's hands so that migrating to a different virtualized system is fast, safe, and affordable. This avoids ending up a prisoner of a single hosting provider while still providing all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent can provide expert online support to help businesses of any size connect their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that combine local IT assets along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's affordable ProSight series of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning tools to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the complete threat progression including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital data, apps and VMs that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating tedious network management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that need important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top information security vendors to deliver web-based control and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so that any potential problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your core network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with data security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance expert. The interview is designed to assess your company's ability to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup/recovery system that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Choice for Flint, Michigan Businesses
Progent's size, breadth of technical expertise, and familiarity with corporate IT support allow small companies to avoid the problems associated with excessive dependence on thinly staffed service organizations or individual engineers.
Teaming with Progent allows your small business to:
- Prevent Excessive Dependence on Individual Support Consultants
For IT services, small businesses sometimes rely excessively on freelance consultants. Though individual service engineers carry lower overhead than more substantial support organizations and can afford to charge apparently smaller fees, they are sometimes stretched to far to react quickly to urgent network problems. If a freelance engineer is busy with different client, ill, on travelling, or in training, the lack of replacement personnel may require your business to wait for assistance in case of an emergency. The more your small business expands, system downtime or problems with line-of-business programs get more costly. The money you thought you were conserving on an independent consultant can evaporate quickly due to lower output. In addition, when independent engineers encounter new problems, the lack of a large engineering team to rely on for help forces them to learn on the job while your business winds up footing the bill for their continuing training.
- Have Access to Certified Professionals in Advanced Information Technology Solutions
Many smaller support firms or independent consultants specializing in small business network consulting may excel at delivering connect-the-dots fixes but don't have the seasoning to work efficiently with complicated IT infrastructures with a variety of operating systems, numerous sites, Voice over IP implementations, remote workforces, interconnected accounting and operational applications, data-driven web sites, and specialized business applications. Progent's background with worldwide enterprises and Progent's large staff of experts can be valuable to your company because big-company environments are by nature complex, support problems demand in-depth understanding of in numerous technical disciplines, and reaching a high level of robustness, reliability, and protection calls for industry-proven leading practices.
- Create a Firm Foundation for Seamless Growth
Small companies often begin with a network implemented on a shoestring budget. Without a strong architecture, a series of band-aid repairs commonly get thrown on top of a weak foundation. As a company grows, reliability and expandability problems can hinder the success of the business. Such environments require thorough assessment, intelligent business planning, and in-depth expertise to migrate to an IT environment that can provide the reliable basis to handle critical business requirements and support downstream growth.
- Partner with Solution Finders, Not Product Resellers
Smaller businesses require guidance and education to work through an increasingly complicated array of technology alternatives available for accelerating business growth and enhancing efficiency. Businesses do not need an IT consultant or service firm that attempts to sell them products. Progent eliminates conflicts of interest by not selling hardware and software. Progent sells consulting and services only. This allows Progent to align technical support with the genuine interests of customers. Mixing network support and product selling can result in a situation where the proposed solution is based on a predetermined technology instead of being driven by the actual needs of a small business.
How to Contact Progent
If your Flint, Michigan company wants to get in touch with Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.
Immediate Online Technical Help
For fast remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).