Fast, Affordable Online Computer Troubleshooting for Flint, Michigan Small Businesses
For more than twenty years, Progent has specialized in providing world-quality network support services to clients who have small-company budgets. Progent has built a powerful service system that includes a low-overhead, seamless virtual office infrastructure, sophisticated online repair technology, a large pool of engineers accredited in a broad range of IT disciplines, a Help Desk operational model that promotes responsiveness and guarantees follow-up, a global group of on-line troubleshooting experts, in-person support availability for the majority of most zip codes in the United States, and a corporate culture focused on resolving network issues in the least time and at the lowest cost to clients.

For larger companies, Progent can provide co-sourcing support to supplement the skills of your internal network service team. This can reduce expenses and help meet schedules for major IT initiatives such as software development, disaster recovery planning and testing, security audits, merging datacenters, or technology migrations.

Progent can in addition provide access to certified consultants to help your company to plan and execute a sensible cloud strategy.

Key Technical Areas Serviced by Progent for Businesses in Flint, Michigan
Progent's team of certified support professionals offers support for virtually all facets of network systems deployed by companies of any size. Areas supported by Progent in and around Flint include:

Support Delivery Options for Flint, Michigan Businesses
Progent offers a variety of alternatives for providing small and midsize companies with affordable IT services for troubleshooting, system architecture, hosting services, and IT management. Progent's paradigm for delivering IT support services is based on the Help Desk Call Center structure familiar to big IT groups. Progent's Help Desk Service Mechanism ensures rapid support, comprehensive service records, reliable follow-up, and tight cost control across an array of network service delivery options that include remote repairs, onsite help, top-level consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and routine remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's certified service experts can help customers to troubleshoot and repair network problems without the expense or time loss of travel for onsite support visits. The background of Progent's network consultants allows them to resolve most IT issues quickly. For complex problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-accessible registration process for new clients to address urgent situations and Progent charges by the minute with no startup charges or time minimums, so you pay only for the assistance you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security engineers. Find out more information about Progent's remote computer support services.

  • On-site Support
    Progent provides onsite computer support for signed-up clients in larger cities in the United States. Progent's onsite service technicians can work in tandem with Progent's online service engineers to give small and midsize businesses the best of both worlds: on-premises service technicians when you require them as well as the on-line help of Progent's worldwide staff of IT engineers, security specialists, and business software programmers. The wait time for on-site support visits is usually under 24 hours. There is no sign-up or retainer charge for registering as a Progent client for onsite service. Find out more details about why to sign up for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Helpdesk Services are intended for all businesses and local governments who need prompt and dependable access to an online Contact Center with effective telephone support, remote troubleshooting tools, and enough technical depth for full problem escalation. Since smaller businesses typically have tight IT budgets and can provide little management attention for dealing with network support, Progent's Helpdesk Services can be the most cost-effective option to make sure that small business information networks stay up and running. Read more about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize companies budget-friendly availability of enterprise-class IT professionals who can deliver assistance with critical technologies including
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network security engineering, fault tolerant network design, virtualization strategies, plus integration, customization and support for business programs such as accounting, operations, management reporting, CRM, and office productivity packages. Progent can provide assistance with one-shot projects including site relocations and massive software migrations, extended initiatives like business reporting software programming and support, relational database software programming and administration support, and web development, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network health monitoring and network administration, or emergency response like data restoration and malware removal.

  • Application Server Hosting
    Progent offers hosting for vital applications like Exchange and Microsoft SQL Server to provide small and midsize companies with higher levels of dependability, protection, and performance than is feasible using the class of on-site data center that is practical for the majority of small and midsize organizations. Since Progent utilizes the same data centers that support the gear of many of the planet's largest information technology organizations, Progent can eliminate the investment in creating and maintaining the infrastructure needed for enterprise-class environmental control, power backup, and redundant Internet connectivity. For managed applications, Progent can also make sure that patches and service packs remain current, protection and efficiency is constantly tracked, and systems are consistently backed up and ready for complete and rapid recovery. Find out additional information about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting services for the entirety of a small organization's servers in a setting that not only provides the top level of availability and expandability but that is also easy for customers to transfer to a different service provider or to move in-house when your situation warrants it. Progent's Private Cloud hosting service is founded on proven virtual server techniques that allow small businesses with multi-vendor environments to benefit dramatically on the costs of capital equipment, infrastructure maintenance, and IT management while getting world-class availability and an unprecedented level of vendor alternatives. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered service, can support the multi- platform and loosely standardized networks typical of smaller businesses, and keeps ownership of the licenses in the client's hands so that moving to a different virtual system is quick, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting service while still providing all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced remote consulting to help companies of all sizes integrate their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that combine on-premises IT assets as well as public cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud migration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's affordable ProSight suite of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning tools to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent can also assist your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup processes and enables rapid recovery of vital data, applications and VMs that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that need important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security companies to provide web-based management and world-class security for your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent consultant so that any potential problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management. Benefits can include easier management, improved compliance with data security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The interview is designed to help assess your company's preparedness to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup/recovery system that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Alternative for Flint, Michigan Small Businesses
Progent's staff size, depth of information technology expertise, and experience with enterprise IT consulting allow small companies to sidestep the pitfalls associated with over reliance on small service organizations or freelance engineers.

Teaming with Progent allows your business to:

  • Prevent Excessive Reliance on Individual Support Consultants
    For IT services, smaller businesses sometimes depend heavily on individual consultants. Although individual service providers carry lower overhead than larger support firms and can afford to charge apparently smaller rates, individuals are frequently too overworked to respond quickly to urgent network problems. If a freelance engineer is busy with different client, sick, on vacation, or in class, the lack of backup staff may require your business to wait for assistance during an emergency. As your small business expands, network downtime or difficulties with critical programs get more expensive. The dollars you believed you were conserving on an independent consultant can evaporate quickly because of lower productivity. In addition, when independent consultants confront unfamiliar technologies, the lack of a big consulting team to count on for help forces them to learn on the job while your company winds up with the costs for their ongoing training.

  • Gain Access to Expertise in Advanced Network Issues
    Many small service firms or independent engineers specializing in small business IT consulting may excel at delivering routine solutions but don't have the experience to deal cost-effectively with complicated IT environments that have a variety of platforms, many locations, Voice over IP implementations, remote workforces, interconnected accounting and operational applications, eCommerce, and custom business applications. Progent's experience with worldwide enterprises and Progent's extensive staff of specialists can be valuable to your business because big-company environments are by nature complex, integration issues require thorough knowledge in numerous technical disciplines, and achieving an acceptable level of stability, availability, and protection requires industry-tested best practices.

  • Build a Solid Foundation for Seamless Growth
    Small businesses often start with an IT system cobbled together on a tight budget. Without a carefully designed basis, a sequence of improvised fixes commonly get tossed onto of a tenuous structure. As a company grows, reliability and expandability problems can undermine the productivity of the organization. Such environments need thorough evaluation, smart business analysis, and in-depth experience to migrate to an IT environment that will act as the solid basis to meet current business requirements and ease downstream growth.

  • Work with Solution Providers, Not Resellers
    Small companies require direction and education to work through an increasingly complicated maze of technology options offered for accelerating business growth and improving productivity. They do not need an IT engineer or support firm that attempts to sell them products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent provides services and expertise only. This permits Progent to align consulting services with the genuine needs of customers. Mixing IT support and product selling can lead to a situation where the recommended solution is built around a preselected technology instead of being based on the true requirements of a small business.

Contact Progent
In case your Flint, Michigan company wants to get in touch with Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Immediate Remote Technical Assistance
For fast remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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