Flint, MI Remote Help from World-class Computer Service Experts
Progent's computer troubleshooting services can deliver your Flint, MI company affordable and dependable access to enterprise-class IT engineers. By providing IT consulting service when you require it, providing specialized knowledge for critical applications, offering unique support such as 24x7 network monitoring, and charging only for services you use, Progent offers your Flint, Michigan company an economical alternative for optimizing the productivity of small office information systems. Whether you maintain an onsite datacenter, connect to cloud-based resources, or manage a hybrid cloud/on-premises solution, Progent is the smart way for organizations and local governments to create and support a robust and safe IT system and to benefit from quick availability of the skilled help typically restricted to enterprises who are able to afford a large in-house IT group.
For larger businesses, Progent can provide co-sourcing support to reinforce the technical skills of your in-house IT support staff. This can reduce expenses and minimize technical risks for major IT initiatives such as application programming, disaster recovery planning, security audits, office consolidations, or technology migrations and upgrades.
Progent can in addition provide access to certified consultants to help your company to design and execute a sensible cloud strategy.
Key Products and Technologies Supported by Progent for Business Networks in Flint, Michigan
Progent's group of industry certified support professionals offers help for virtually all aspects of network technology found in companies of all sizes. Areas served by Progent in and around Flint include:
Service Delivery Alternatives Available for Flint, Michigan Companies
Progent has a selection of alternatives for providing small companies with affordable computer services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's paradigm for providing computer support is built on the Help Desk Call Center structure common to larger IT support groups. Progent's Contact Center Service Model ensures rapid support, comprehensive service records, consistent follow-through, and strict expense monitoring across an array of network support delivery alternatives that include remote repairs, in-person support, high-end consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Online Service
Progentís Technical Response Center provides urgent and routine online service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service professionals can assist customers to analyze and fix network problems without the cost or time loss of travel for onsite service calls. The experience of Progent's IT engineers allows them to resolve most IT issues quickly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-based registration process for new customers to address emergency situations and Progent charges per minute with no sign-up fees or time minimums, so you are invoiced only for the assistance you receive. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Learn more details about Progent's online network support services.
- Onsite Service
Progent offers onsite computer support for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service personnel can work in conjunction with Progent's online service experts to deliver small businesses the best of both worlds: onsite service professionals when you require them plus the remote expertise of Progent's seasoned team of IT engineers, security professionals, and business application developers. The response time for on-site support visits is usually less than 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for onsite service. Learn more details concerning how to sign up for Progent's onsite computer support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve challenging problems. For details, see Help Desk Services.
- IT Consulting Services
Progent provides small businesses affordable access to enterprise-class IT professionals who can provide assistance with critical products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, company-wide network security consulting, fault tolerant network consulting, virtual server solutions, plus configuration, programming and support for business software such as financials, ERP, business analytics, sales automation, and office productivity suites. Progent can provide assistance with short-term projects including site relocations and massive system upgrades, longer term initiatives like business analytics application development and customization, database application development and DBA services, and web design, continuing services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and network administration, or emergency response such as data restoration and malware cleanup.
- Application Server Hosting
Progent offers hosting for critical business applications like Exchange Server and Microsoft SQL to provide small and midsize companies with greater degrees of availability, protection, and recoverability than is feasible with the class of internal data center that is achievable for most small companies. Since Progent utilizes the same data centers that host the equipment of many of the world's largest information technology organizations, Progent can save you the investment in creating and managing the systems needed for world-class cooling, electrical failover, and redundant Internet connectivity. For managed applications, Progent can also see to it that upgrades and revisions stay current, protection and performance is constantly monitored, and systems and data files are regularly backed up and available for full and prompt restoration. Find out additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small organization's production servers in a setting that not only delivers the highest degree of dependability and extensibility but that is in addition simple for clients to transfer to another service provider or to bring in-house whenever your circumstance calls for it. Progent's Private Cloud hosting service is founded on mature virtualization techniques that allow small businesses with mixed environments to benefit significantly on the costs of capital equipment, system support, and network management while achieving world-class dependability and an unprecedented degree of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally managed service, can support the mixed- platform and non- standardized environments common with small companies, and retains ownership of the software licenses in the customer's possession so that moving to a different virtual host is fast, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still providing all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting
Progent offers expert remote support to help companies of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that support Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine local IT assets as well as public clouds. To help you to incorporate cloud services with networks, Progent offers a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of background providing advanced consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent's value-priced ProSight portfolio of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis technology to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack progression including protection, detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup processes and allows fast recovery of critical data, apps and VMs that have become unavailable or damaged as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, enhance and troubleshoot their networking appliances such as switches, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that require critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security companies to provide centralized control and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT staff and your assigned Progent engineering consultant so that any potential problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an objective evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with information security requirements, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's preparedness to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup/recovery environment that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline system software and productivity programs used by most small and medium-size businesses. As a Cisco-authorized partner, Progent also offers help for an ever more complex collection of network products including firewalls, switches, routers, VoIP options, and wireless access. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-certified security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance professionals offer a business-wide perspective on network protection and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with business guidelines and statutory requirements for network data security and reporting.
The scope and size of Progent's engineering team bring a powerful set of benefits to companies wishing to increase the productivity of their IT network within an affordable budget. These advantages include:
- Best Industry Methodology
Progentís staff of Microsoft and Cisco Premier consultants average more than ten years of real-world industry background, at the front lines of IT service, executing a wide range of IT tasks for an extensive mix of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support personnel. This guarantees that you get not just expert IT help, but also a consultant with field-tested approaches for resolving real-world network problems rapidly.
Read more concerning Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing policy is to charge for remote service and on-premises visits per minute. Consequently, you pay just for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and Progent does not bill for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no service activation charge and asks no monthly commitment for services delivered during regular business hours. Many support firms demand substantial minimum payments or charge in increments of a quarter hour or more. Progent's small billing granularity avoids big bills for fast solutions. Another benefit of granular pricing is that customers will be less inclined to allow less critical problems to fester until they become big problems.
Read more concerning Progent's value pricing for IT outsourcing.
- Full Documentation of IT Support
Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike some independent consultants or local service organizations who provide scant documentation or specifics of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service reports sent by each staff member to every client. The discipline of documenting and archiving support records allows more efficient service and eliminates a variety of typical problems such as when a service client is effectively held hostage to a consultant who wonít let go of vital service information.
Read more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their scope, Progent can concentrate on delivering high-value skills where Progent has little competition. Small businesses who utilize independent service providers or who maintain internal IT personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more reliable, secure, and efficient.
Read more concerning Progent's knowledge transfer services.
In case your Flint, Michigan business needs to get in touch with Progent for network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.
Fast Online Network Support
For fast remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).