Fast, Low-cost Online Network Help for Flint, Michigan Small Companies
For more than two decades, Progent has focused on providing world-class computer support services to clients who have small-business budgets. Progent has built a unique service solution that features a low-overhead, seamless virtual office infrastructure, sophisticated remote repair tools, a substantial pool of consultants accredited in a broad range of technical disciplines, a Help Desk Call Center operational model that promotes efficiency and ensures follow-through, a worldwide team of remote support experts, on-site support dispatching for the majority of most zip codes in the U.S., and a company ethos focused on fixing network problems in the shortest time and at the lowest cost to clients.
For mid-size and large businesses, Progent offers co-sourcing support to add to the subject matter expertise of your internal IT support staff. This can reduce expenses and minimize technical risks for major projects like software programming, disaster recovery planning and testing, security audits, merging datacenters, or technology migrations.
Progent can in addition offer the services of accredited consultants to assist your company to design and implement a sensible cloud computing strategy.
Primary Products and Technologies Supported by Progent's Consultants for Companies in Flint, Michigan
Progent's national group of world-class experts provides help for virtually all facets of information systems found in businesses of any size. Areas served by Progent in Flint include:
Support Delivery Options for Flint, Michigan Businesses
Progent has a selection of alternatives for providing small and midsize companies with affordable IT services for technical support, consulting, hosting, and IT management outsourcing. Progent's paradigm for providing IT support is based on the Call Center operational structure familiar to larger IT groups. Progent's Contact Center Service Mechanism promotes rapid response, thorough service records, reliable follow-through, and tight expense control across an array of network service delivery alternatives that include remote repairs, on-premises help, top-level consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Online Service
Progentís Technical Response Center offers emergency and routine remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service experts can help clients to troubleshoot and fix network issues without the cost or delay of travel for onsite support visits. The experience of Progent's network consultants makes it possible to resolve the majority of network problems rapidly. For the most challenging issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-based signup process for first-time clients to accommodate emergency network problems and Progent bills per minute with no sign-up fees or time minimums, so you are invoiced only for the support you receive. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Find out additional information concerning Progent's online network troubleshooting services.
- Onsite Service
Progent provides onsite technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in tandem with Progent's remote service experts to give small companies the best of both worlds: onsite service technicians when you require them as well as the remote help of Progent's seasoned staff of IT consultants, security professionals, and business software programmers. The wait time for in-person support calls is typically less than one business day. There is no sign-up or retainer charge for registering as a Progent customer for on-premises support. Find out more about why to register for Progent's in-person computer support.
- Phone Support
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues. To learn more, visit Help Desk Services for Small Businesses.
- Consulting Services
Progent offers small and midsize companies affordable access to enterprise-class consultants who can deliver assistance with critical technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, network security consulting, fault tolerant network engineering, virtual server strategies, plus configuration, programming and support for small business software including accounting, ERP, business analytics, CRM, and productivity suites. Progent can provide assistance with one-time projects such as site moves and massive system upgrades, longer term initiatives like management analytics application programming and support, database application development and DBA services, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and system management, or emergency response like disaster recovery and virus removal.
- Application Hosting
Progent can host mission-critical applications such as Exchange Server and SQL Server in order to provide small and midsize businesses with greater degrees of availability, protection, and performance than is feasible using the class of in-house data center that is practical for most small and midsize companies. Since Progent utilizes the same data centers that support the gear of some of the world's largest IT companies, Progent can save you the expense of building and managing the infrastructure needed for world-class cooling, power backup, and uninterruptible Internet connectivity. For managed applications, Progent can also see to it that upgrades and revisions stay current, security and efficiency is constantly tracked, and systems and data files are regularly backed up and ready for full and rapid recovery. Learn more about Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small organization's servers in an environment that not only provides the top level of availability and scalability but that is also convenient for clients to transfer to another support firm or to bring in-house when your business situation warrants it. Progent's Private Cloud hosting is founded on tested virtual server technologies that allow companies with multi-vendor networks to save significantly on the expense of capital equipment, system maintenance, and IT management while achieving world-class availability and an unprecedented degree of vendor flexibility. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered package, can support the multi- platform and non- standardized networks typical of smaller businesses, and retains ownership of the software licenses in the client's hands so that moving to a different virtualized system is fast, safe, and affordable. This eliminates ending up a captive to a specific hosting service while still offering all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent can provide expert remote consulting support to help companies of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid environments that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that combine local IT assets as well as public cloud services. To assist you to integrate public clouds with networks, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has more than 20 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's low-cost ProSight portfolio of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to address the entire malware attack progression including protection, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your organization's specific needs and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also assist your company to install and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital data, applications and virtual machines that have become lost or corrupted due to component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your critical data. Find out more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, optimize and debug their connectivity appliances like routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, finding appliances that require important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security vendors to provide centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent consultant so that any looming problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with information security regulations, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance expert. The interview is intended to help evaluate your company's preparedness to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup system that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Choice for Flint, Michigan Businesses
Progent's staff size, breadth of information technology skill, and experience with enterprise network support allow small businesses to avoid the problems associated with excessive reliance on thinly staffed service organizations or individual engineers.
Teaming with Progent enables your small business to:
- Prevent Excessive Reliance on Individual Consultants
For IT services, smaller businesses sometimes depend excessively on independent consultants. Although individual service engineers have lower expenses than larger support organizations and can typically bill nominally smaller rates, freelancers are often too busy to respond rapidly to critical network problems. If a freelance consultant is busy with different customer, sick, on travelling, or in class, the absence of replacement staff may force your company to go without assistance during an emergency. As your company expands, system downtime or problems with line-of-business programs become more costly. The dollars you thought you were conserving on a freelancer can disappear fast due to lost output. Also, when freelance engineers confront new problems, the lack of a large engineering team to rely on for advice forces them to learn with the meter running while your business winds up with the costs for their ongoing training.
- Gain Access to Experts in Sophisticated Information Technology Solutions
Many small service organizations or independent engineers who concentrate on small business network support may excel at providing connect-the-dots solutions but lack the seasoning to deal efficiently with complicated IT configurations with mixed operating systems, numerous sites, VoIP systems, remote clients, interconnected financial and analytical software, eCommerce, and specialized business applications. Progent's background with global companies and Progent's large team of specialists can benefit your company because big-company networks are inherently complex, support issues demand in-depth knowledge in numerous technical areas, and reaching an acceptable level of stability, reliability, and protection calls for industry-tested leading practices.
- Create a Solid Foundation for Seamless Growth
Small businesses often start with an IT system implemented on a shoestring budget. Lacking a carefully designed architecture, a sequence of band-aid fixes often get thrown on top of a tenuous foundation. As a business evolves, stability and expandability problems can hinder the productivity of the business. Such networks require proper evaluation, smart business analysis, and in-depth expertise to migrate to a network environment that can provide the solid foundation to meet current business needs and ease downstream growth.
- Partner with Solution Finders, Not Product Resellers
Small companies require direction and education to navigate through an ever more complex array of IT alternatives available for enabling growth and enhancing productivity. Businesses do not need an IT engineer or support firm that tries to sell them a product. Progent eliminates conflicts of interest by not reselling hardware and software. Progent offers consulting and services only. This allows Progent to align consulting services with the genuine interests of customers. Combining network consulting and product selling can result in a situation where the recommended solution is based on a predetermined technology instead of being driven by the actual needs of a client.
How to Contact Progent
In case your Flint, Michigan company needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.
Fast Remote Network Help
For fast remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).