Consulting and Technical Support Services for BlackBerry Technology
BlackBerry Support ServicesBlackBerry wireless PDAs were once one of the most popular products for achieving anytime-anywhere access to email, calendars, web applications, and other critical business information. Progent can provide Florianópolis, Santa Catarina businesses support from BlackBerry-certified professionals who can help companies to maintain their BlackBerry deployments or transition smoothly to a current smartphone solution.

As the complexity of small business IT technology has expanded, and as the need for world-class security, reliability, and disaster recovery has grown to be the norm for businesses regardless of size, effective deployment and maintenance of RIM BlackBerry solutions has grown increasingly challenging. To address issues such as data protection, business continuity, and synchronization of BlackBerry handhelds with a variety of email servers and shared databases, small businesses often resort to external consulting professionals who offer expertise in RIM BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-certified consultants who can assist small organizations to plan, administer, and troubleshoot BlackBerry-based environments affordably and efficiently, dispensing with the requirement for an internal BlackBerry solutions expert and reducing the cost and stress of supporting wireless work groups. Progent's BlackBerry technology engineers have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security specialists. This breadth of experience, coupled with Progent's efficient remote service delivery model, gives small companies a budget-friendly alternative for incorporating RIM BlackBerry products productively into their information network.

Progent's consultants can assist your business with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 deployment and Microsoft Exchange setup so that your database and email infrastructure work efficiently with BlackBerry Enterprise Server. Progent can also help you to migrate from older releases of BlackBerry and Microsoft technology, set up streamlined administration utilities to enable you to track and support BlackBerry devices throughout your business, recommend security policies that are right for your business, customize mobile software, and make sure that your IT network architecture is appropriately configured to handle your BlackBerry clients. Also, Progent's business continuity specialists can help make sure that your BlackBerry information is incorporated in your scheduled backup processes so that it can be restored rapidly and thoroughly.

Florianopolis Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Florianopolis metro area.

Onsite IT Consulting
Progent locations in Florianopolis Metro

City Address Phone Link
Florianópolis R. Rafael Bandeira, 328, Centro
Florianópolis, SC 88015-450
+55 (48) 3181 0131 Florianópolis Network Support Services

Technical Help for BlackBerry BES Server
RIM's high-end platform for administering large groups of BlackBerry smartphones is the BlackBerry Enterprise Server. This sophisticated tool allows Exchange Server, Lotus Domino, or Novell GroupWise clients to send and receive emails that stay encrypted in wireless transit to ensure maximum data protection. BlackBerry Enterprise Server also streamlines a wide variety of key management tasks ranging from BlackBerry deployment and updates to mobile security and fault tolerance.

RIM BlackBerry Enterprise Server Configuration Assistance

Progent's BlackBerry-certified engineers can show you how to utilize BlackBerry BES Server to perform basic jobs like:

  • Deploy and manage applications
  • Schedule smartphone, application, and policy updates
  • Upgrade BlackBerry smartphone firmware wirelessly
  • Manage user and group configurations with BES Server's vast library of policies

Progent's BlackBerry-certified consultants can also help your company to utilize BES Server to perform important tasks not supported by the entry-level BlackBerry BES Server Express. These procedures include:

  • Install and manage BlackBerry's high-availability architecture using VMware
  • Install BlackBerry smartphones remotely
  • Establish custom administration roles
  • Monitor and analyze the overall health of your BlackBerry system

Expert RIM BlackBerry Consulting and Technical Services Available Remotely from Progent
Progent's certified BlackBerry support specialists are accessible remotely to provide expert technical help to companies in the Florianópolis area or anywhere in Santa Catarina. Progent's seasoned online consulting team has helped IT organizations resolve network issues and reduce IT service costs in every state in the U.S. and established a large base of satisfied customers. (See Progent's customer testimonials.)

Progent can provide online assistance for a wide selection of issues related to RIM BlackBerry software and devices including wireless synchronization, configuration with Exchange Server, setting up BlackBerry BES Server, and improving mobile security. Major BlackBerry certifications awarded to Progent's support experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpA Progent BlackBerry Certified Support Specialist can help your company to perform common technical functions such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, setting up e-mail filters, changing user accounts, update BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your company email software. Progent's certified experts can also help you to troubleshoot a wide array of problems concerning synchronization, device detection, messaging consistency, web browsing, mobile connections, IM, desktop application configuration, and Desktop Redirector.

As a leader in delivering countrywide remote support for small company IT networks, Progent offers responsive and economical access to a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your mobile technical support expenses low and, by resolving problems quickly, improves the efficiency of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and support the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry specialist can assist you to utilize resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to run critical procedures such as troubleshooting enterprise activation problems, adding and deleting BlackBerry device users, activating passwords, implementing over-the-air program installation and configuration, deploying and debugging the BlackBerry Smart Card Reader, and configuring backup and restore processes.

Progent's BlackBerry-certified consultants can also help you to use administration software like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and utilizing wireless LANs for activation. Also, Progent can explain the function of IT policies in the BlackBerry Enterprise system and help you to select and install appropriate security configurations.

Progent's Microsoft-certified Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Microsoft Exchange architecture for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the most recent version of Microsoft Exchange Server.

Contact Progent for Help from a BlackBerry-Qualified Expert
If you wish to get in touch with Progent about technical help for BlackBerry wireless integration, call 1-800-993-9400 or see Contact Progent.

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    Small to mid-sized businesses can now enjoy all the advantages of Operations Manager 2007 and also have fast access to Progent's Microsoft and Cisco Certified network support professionals. With Progent's economically priced IT service programs, small and midsize organizations can choose a simple System Center Operations Manager-based co-sourcing package with server monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing package. Progent supports System Center Operations Manager to offer small company information systems world-class reliability, security, and performance.

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    Progent's Microsoft-certified consultants can provide network help and IT consulting services for Microsoft .NET Servers and programs and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progent's support professionals can help you design, integrate, troubleshoot and manage the entire family of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint Server, Hyper-V, Microsoft Lync Server, Microsoft Project Server, and Microsoft System Center Operations Manager.

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    Progent's Standard Help Desk Services provide a comprehensive service desk solution that handles all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Help Desk services are offered at a significant discount from Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex issues.

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    Progent's Cisco-certified IT engineers can help you create an affordable, fault tolerant Internet connection architecture that can deliver non-stop Internet access via a broad range of fault tolerant Internet network products and services including fault tolerant BGP, automatic fail-over, and multiple ISPs. Progent offers Cisco Certified Internetwork Expert consultants to show you how to utilize the most current technology for fault tolerant Internet access to build an economical, fully redundant Internet interface with automatic failover and other features to deliver zero-downtime Internet access.

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    Progent's Microsoft certified consultants can show you how to design and implement a smooth in-place Microsoft Exchange 2003 upgrade plan that minimizes network downtime, simplifies long-term support requirements, and makes your Exchange Server 2003 easy to manage. For complicated multi-server or multi-site upgrades, Progent offers the experience to complete your move rapidly and economically. Progent's Microsoft Exchange Server 2003 support, troubleshooting, and design services include expertise with the configuration of outside vendor enhancements of Microsoft Exchange 2003 Server that are best aligned to your business needs.

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    Progent can help your business in any and all phases of your migration to Exchange 2016 such as planning high availability (HA) system topology for an on-premises, Microsoft cloud connected or hybrid deployment; licensing requirements for Exchange and Windows Server 2012 R2; moving mailboxes; Hyper-V strategy; specifying mass storage requirements for your VMs, databases and log files; configuring HLB for high-availability CAS services; designing, configuring and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Windows Server 2008 is an important step forward in making information systems more secure and available, easier to virtualize and manage, faster, and able to provide a better platform for web hosting and development. Progent can help your company get the most from the improvements incorporated into Microsoft Windows Server 2008 by delivering consulting, tech support, education, staffing, network monitoring, and security engineering expertise.

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    Progent has been delivering SharePoint support since the initial SharePoint product was published more than 20 years ago, and Progent has the breadth and depth of technical knowledge to assist businesses of all sizes to plan and carry out a SharePoint Server 2013 installation and create SharePoint Server 2013 apps that add substantial business benefit to your information network. Progent's Microsoft-certified consulting team can help you to evaluate the business advantages of upgrading to SharePoint Server or SharePoint Online from older releases of SharePoint or from another collaboration environment; determine whether an on-premises, Cloud-based or hybrid deployment is best suited for your busi9ness; and select the most appropriate version of SharePoint 2013 for your purposes. Progent can provide full project management support or can help in specific jobs associated with your SharePoint 2013 migration.

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    Progent's virtual classroom webinars provide small companies the cost savings, simplicity, and versatility of virtual learning and the effective pedagogic techniques of seasoned teachers who use sophisticated technology to simulate real-time, participatory classes. Progent can provide webinar training for key desktop software including elements of Microsoft Office suite such as Microsoft Office Excel, Word, Access, and Visio: MS Dynamics accounting and management reporting software such as MS Dynamics GP; as well as other leading desktop applications like Photoshop, Acrobat Writer, and Crystal Reports.

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    Cisco's security and remote access technology for small organizations represent a comprehensive range of manageable security solutions to help safeguard your local and remote information system. Cisco's Virtual Private Network product family includes switches, firewalls, intrusion detection devices and Virtual Private Network appliances. Progent's professional staff of consultants includes experienced specialists with Cisco's Certified Internetwork Expert and CCNP certifications who can help your company to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and additional Cisco security solutions that align most closely with your business objectives.

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    Progent's certified SonicWall firewall experts can help you deploy, maintain, and troubleshoot SonicWall firewall/VPN products including the newer SonicWall TZ and NSa Series of appliances and the legacy SonicWall PRO 1260 Secure Switch devices. Progent's CISSP and CISA-certified cybersecurity experts can help you incorporate SonicWall firewalls into a complete security solution and build protection into your business practices.

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    Progent's Microsoft-certified experts can provide network help and technology consulting services for Microsoft .NET Servers and applications and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progent's support professionals can show you how to plan, deploy, troubleshoot and administer the entire family of Windows .NET Servers including SQL Server, Microsoft ISA Server, Small Business Server, Exchange Server, SharePoint, Hyper-V, Microsoft Lync Server, Project Server, and System Center Operations Manager.

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    Dynamics GP/Great Plains accounting includes analytics and reporting capabilities that let you track all operations, sales and spending, and sales patterns with built-in drill-down, inquiry, and reporting capabilities. Progent's Dynamics GP/Great Plains reporting support expertise can help you create reports that allow you to understand your business more thoroughly, turning raw data into useful management information. Progent is able to improve your reporting and business analysis by offering Crystal Reports consulting, FRx help, and Microsoft Excel programming. In addition to delivering reporting consulting, Progent can provide Microsoft .NET consulting, Microsoft SQL Server help, and programming design with VBasic, XML and other tools in order to deliver specialized line-of-business application development and eCommerce solutions that work seamlessly with Microsoft Dynamics GP.

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