Ransomware : Your Feared IT Disaster
Ransomware  Recovery ProfessionalsCrypto-Ransomware has become a too-frequent cyberplague that poses an enterprise-level danger for organizations poorly prepared for an attack. Multiple generations of ransomware like the CrySIS, WannaCry, Locky, SamSam and MongoLock cryptoworms have been around for a long time and still cause destruction. More recent strains of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Nephilim, as well as more as yet unnamed newcomers, not only do encryption of on-line files but also infect most accessible system protection. Data replicated to the cloud can also be rendered useless. In a poorly architected data protection solution, it can render any restore operations impossible and basically sets the entire system back to zero.

Retrieving services and data following a crypto-ransomware event becomes a race against time as the targeted organization struggles to stop the spread and cleanup the ransomware and to restore enterprise-critical operations. Because crypto-ransomware needs time to replicate, assaults are usually launched at night, when attacks typically take longer to recognize. This compounds the difficulty of rapidly marshalling and organizing an experienced response team.

Progent has a variety of solutions for securing Florianópolis businesses from ransomware penetrations. These include user education to help identify and not fall victim to phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) utilizing SentinelOne's behavior-based threat protection to discover and disable day-zero modern malware assaults. Progent in addition can provide the services of expert ransomware recovery consultants with the talent and commitment to re-deploy a compromised network as quickly as possible.

Progent's Ransomware Recovery Support Services
After a ransomware attack, sending the ransom demands in cryptocurrency does not ensure that criminal gangs will provide the needed codes to decrypt all your data. Kaspersky determined that seventeen percent of ransomware victims never recovered their data after having sent off the ransom, resulting in additional losses. The gamble is also very costly. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is significantly higher than the average crypto-ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller businesses. The other path is to re-install the essential parts of your IT environment. Without access to essential data backups, this calls for a wide range of skill sets, well-coordinated project management, and the willingness to work 24x7 until the task is completed.

For twenty years, Progent has offered expert IT services for companies throughout the U.S. and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes consultants who have been awarded top industry certifications in foundation technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security consultants have earned internationally-renowned certifications including CISM, CISSP-ISSAP, ISACA CRISC, and GIAC. (See Progent's certifications). Progent in addition has expertise with financial systems and ERP software solutions. This breadth of expertise gives Progent the capability to rapidly determine critical systems and consolidate the surviving pieces of your IT environment following a ransomware attack and assemble them into a functioning system.

Progent's ransomware team of experts has state-of-the-art project management tools to coordinate the complicated recovery process. Progent knows the importance of acting quickly and in concert with a customer's management and Information Technology team members to prioritize tasks and to put essential systems back on line as soon as humanly possible.

Client Case Study: A Successful Crypto-Ransomware Incident Response
A small business contacted Progent after their network was attacked by Ryuk ransomware. Ryuk is believed to have been deployed by North Korean government sponsored hackers, suspected of adopting algorithms exposed from the United States National Security Agency. Ryuk targets specific companies with little or no ability to sustain disruption and is one of the most lucrative instances of ransomware. Well Known organizations include Data Resolution, a California-based info warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a single-location manufacturer based in the Chicago metro area and has about 500 employees. The Ryuk penetration had brought down all essential operations and manufacturing processes. Most of the client's information backups had been directly accessible at the beginning of the attack and were eventually encrypted. The client was evaluating paying the ransom (exceeding two hundred thousand dollars) and praying for the best, but ultimately reached out to Progent.

"I cannot speak enough in regards to the expertise Progent provided us during the most critical period of (our) company's existence. We had little choice but to pay the cybercriminals if it wasn't for the confidence the Progent experts gave us. The fact that you could get our messaging and critical applications back on-line quicker than seven days was earth shattering. Every single staff member I got help from or messaged at Progent was laser focused on getting our company operational and was working non-stop to bail us out."

Progent worked with the customer to rapidly assess and prioritize the critical areas that needed to be recovered to make it possible to continue departmental operations:

  • Windows Active Directory
  • Microsoft Exchange
  • Accounting/MRP
To get going, Progent adhered to AV/Malware Processes incident response industry best practices by stopping lateral movement and removing active viruses. Progent then started the task of bringing back online Microsoft AD, the key technology of enterprise environments built upon Microsoft Windows technology. Microsoft Exchange messaging will not work without AD, and the client's MRP applications used Microsoft SQL Server, which requires Active Directory for access to the data.

In less than 48 hours, Progent was able to recover Active Directory services to its pre-attack state. Progent then accomplished reinstallations and hard drive recovery of mission critical applications. All Exchange Server data and attributes were intact, which greatly helped the restore of Exchange. Progent was able to locate non-encrypted OST data files (Outlook Off-Line Data Files) on user PCs and laptops to recover mail data. A recent offline backup of the client's financials/ERP software made it possible to return these essential applications back online. Although a large amount of work needed to be completed to recover fully from the Ryuk virus, critical systems were restored quickly:

"For the most part, the production operation ran fairly normal throughout and we produced all customer orders."

During the next month critical milestones in the recovery process were completed through close collaboration between Progent team members and the client:

  • In-house web sites were restored with no loss of information.
  • The MailStore Microsoft Exchange Server with over four million archived emails was spun up and accessible to users.
  • CRM/Orders/Invoicing/Accounts Payable/Accounts Receivables (AR)/Inventory Control modules were fully operational.
  • A new Palo Alto Networks 850 security appliance was brought on-line.
  • 90% of the user desktops were functioning as before the incident.

"Much of what was accomplished during the initial response is mostly a fog for me, but I will not soon forget the urgency all of your team put in to help get our business back. I've entrusted Progent for at least 10 years, maybe more, and every time Progent has come through and delivered. This situation was a Herculean accomplishment."

A likely business-ending disaster was evaded through the efforts of hard-working professionals, a broad range of subject matter expertise, and close teamwork. Although in analyzing the event afterwards the crypto-ransomware penetration detailed here could have been shut down with advanced security technology and best practices, user and IT administrator education, and well thought out security procedures for backup and keeping systems up to date with security patches, the reality remains that state-sponsored criminal cyber gangs from Russia, North Korea and elsewhere are tireless and will continue. If you do fall victim to a ransomware penetration, remember that Progent's roster of experts has extensive experience in ransomware virus blocking, remediation, and file disaster recovery.

"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were helping), thank you for letting me get rested after we made it through the first week. All of you did an incredible job, and if any of your team is visiting the Chicago area, dinner is my treat!"

Download the Ransomware Removal Case Study Datasheet
To review or download a PDF version of this customer case study, click:
Progent's Ryuk Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Consulting Services in Florianópolis
For ransomware recovery consulting services in the Florianópolis area, phone Progent at 800-462-8800 or visit Contact Progent.

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