Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way across a network. Because of this, ransomware attacks are commonly unleashed on weekends and at night, when IT personnel may be slower to become aware of a breach and are least able to organize a quick and coordinated response. The more lateral progress ransomware is able to achieve inside a target's network, the more time it takes to recover basic IT services and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to carry out the urgent first step in mitigating a ransomware attack by putting out the fire. Progent's online ransomware experts can help organizations in the Florianópolis metro area to identify and isolate breached devices and guard clean assets from being penetrated.

If your network has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Florianópolis
Current variants of ransomware such as Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online data and attack any accessible system restores and backups. Files synched to the cloud can also be corrupted. For a poorly defended environment, this can make automated restoration nearly impossible and effectively sets the IT system back to square one. Threat Actors, the hackers responsible for ransomware attack, demand a ransom fee for the decryption tools needed to unlock scrambled files. Ransomware assaults also try to exfiltrate information and hackers demand an extra settlement for not publishing this information on the dark web. Even if you can rollback your system to an acceptable date in time, exfiltration can be a big issue depending on the sensitivity of the stolen information.

The restoration work after a ransomware attack has several crucial phases, most of which can be performed in parallel if the response team has enough people with the necessary experience.

  • Quarantine: This urgent initial step involves blocking the sideways progress of the attack within your IT system. The longer a ransomware assault is allowed to go unrestricted, the longer and more expensive the restoration process. Recognizing this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware response experts. Containment processes include isolating infected endpoint devices from the rest of network to minimize the contagion, documenting the IT system, and securing entry points.
  • Operational continuity: This covers bringing back the IT system to a minimal acceptable degree of capability with the shortest possible downtime. This process is usually the top priority for the victims of the ransomware assault, who often perceive it to be an existential issue for their business. This project also requires the broadest array of technical abilities that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, office and mission-critical apps, network architecture, and safe remote access. Progent's recovery team uses advanced workgroup tools to coordinate the multi-faceted restoration effort. Progent appreciates the urgency of working rapidly, continuously, and in unison with a client's management and IT group to prioritize tasks and to get vital services back online as quickly as possible.
  • Data recovery: The work necessary to recover files impacted by a ransomware assault varies according to the state of the systems, the number of files that are affected, and what recovery methods are needed. Ransomware attacks can take down pivotal databases which, if not properly shut down, might have to be reconstructed from scratch. This can include DNS and AD databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many ERP and other business-critical platforms depend on SQL Server. Some detective work may be needed to find undamaged data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on employees' desktop computers and notebooks that were off line during the ransomware attack. Progent's Altaro VM Backup consultants can help you to utilize immutable backup for cloud storage, enabling tamper-proof data for a set duration so that backup data cannot be modified or deleted by anyone including administrators or root users. This provides an extra level of security and recoverability in the event of a successful ransomware attack.
  • Setting up modern AV/ransomware defense: Progent's ProSight ASM utilizes SentinelOne's behavioral analysis technology to give small and medium-sized companies the benefits of the same anti-virus tools used by many of the world's largest corporations such as Netflix, Citi, and Salesforce. By delivering in-line malware filtering, detection, mitigation, restoration and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring reduces total cost of ownership, streamlines management, and expedites operational continuity. SentinelOne's next-generation endpoint protection (NGEP) incorporated in ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the hacker Progent is experienced in negotiating settlements with threat actors. This calls for close co-operation with the victim and the insurance carrier, if there is one. Services include establishing the kind of ransomware used in the attack; identifying and making contact with the hacker; verifying decryption tool; budgeting a settlement with the victim and the cyber insurance provider; negotiating a settlement and timeline with the hacker; confirming adherence to anti-money laundering sanctions; carrying out the crypto-currency transfer to the TA; acquiring, reviewing, and using the decryptor utility; troubleshooting failed files; creating a clean environment; remapping and reconnecting drives to match precisely their pre-encryption condition; and recovering computers and software services.
  • Forensics: This activity involves uncovering the ransomware attack's storyline across the targeted network from start to finish. This history of the way a ransomware assault progressed through the network helps you to evaluate the impact and brings to light gaps in policies or work habits that should be rectified to prevent later breaches. Forensics entails the examination of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, schedulers, and basic Windows systems to check for changes. Forensic analysis is typically given a high priority by the insurance provider. Because forensic analysis can take time, it is essential that other key recovery processes like operational resumption are performed in parallel. Progent has an extensive roster of information technology and data security professionals with the skills needed to carry out the work of containment, business resumption, and data recovery without interfering with forensics.
Progent's Qualifications
Progent has provided online and onsite IT services across the U.S. for more than two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of SMEs includes professionals who have earned advanced certifications in core technology platforms including Cisco infrastructure, VMware, and popular Linux distros. Progent's data security consultants have earned prestigious certifications such as CISA, CISSP, and CRISC. (See Progent's certifications). Progent also has top-tier support in financial management and Enterprise Resource Planning software. This broad array of expertise gives Progent the ability to identify and integrate the undamaged parts of your IT environment after a ransomware attack and reconstruct them quickly into an operational network. Progent has collaborated with leading cyber insurance carriers like Chubb to assist businesses recover from ransomware assaults.

Contact Progent for Ransomware System Recovery Consulting in Florianópolis
For ransomware cleanup services in the Florianópolis metro area, call Progent at 800-462-8800 or go to Contact Progent.



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