Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a target network. Because of this, ransomware attacks are typically unleashed on weekends and at night, when support staff may be slower to recognize a penetration and are least able to mount a quick and forceful response. The more lateral progress ransomware can make within a target's network, the more time it takes to restore basic operations and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to guide you to complete the time-critical first phase in responding to a ransomware assault by containing the malware. Progent's remote ransomware experts can help businesses in the Florianópolis metro area to locate and quarantine breached servers and endpoints and guard undamaged resources from being penetrated.

If your system has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Florianópolis
Modern strains of ransomware such as Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online files and invade any available backups. Data synchronized to the cloud can also be impacted. For a poorly defended network, this can make automated restoration nearly impossible and effectively throws the IT system back to square one. Threat Actors (TAs), the cybercriminals responsible for ransomware assault, insist on a settlement fee in exchange for the decryption tools required to recover scrambled data. Ransomware assaults also try to steal (or "exfiltrate") information and hackers demand an additional payment for not publishing this data or selling it. Even if you are able to rollback your system to an acceptable point in time, exfiltration can be a big problem according to the nature of the stolen data.

The restoration process subsequent to ransomware attack involves a number of distinct phases, most of which can proceed concurrently if the recovery workgroup has a sufficient number of members with the necessary skill sets.

  • Containment: This time-critical first response requires arresting the sideways progress of ransomware across your IT system. The more time a ransomware assault is permitted to go unrestricted, the longer and more costly the restoration process. Because of this, Progent maintains a round-the-clock Ransomware Hotline staffed by veteran ransomware response engineers. Containment activities consist of isolating affected endpoint devices from the rest of network to restrict the contagion, documenting the environment, and protecting entry points.
  • Operational continuity: This involves restoring the IT system to a basic acceptable degree of capability with the least delay. This process is typically the highest priority for the victims of the ransomware assault, who often see it as a life-or-death issue for their business. This activity also demands the widest range of technical skills that span domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, office and line-of-business applications, network architecture, and protected endpoint access management. Progent's recovery experts use advanced workgroup tools to organize the complicated restoration effort. Progent understands the urgency of working quickly, continuously, and in concert with a client's management and IT staff to prioritize activity and to get essential resources back online as fast as feasible.
  • Data restoration: The effort required to recover data damaged by a ransomware assault depends on the state of the systems, how many files are affected, and what recovery methods are required. Ransomware attacks can destroy pivotal databases which, if not gracefully shut down, may need to be reconstructed from the beginning. This can include DNS and AD databases. Exchange and SQL Server depend on Active Directory, and many manufacturing and other mission-critical applications depend on Microsoft SQL Server. Often some detective work may be required to locate undamaged data. For example, undamaged OST files may exist on staff desktop computers and laptops that were not connected during the ransomware attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to defend against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including root users.
  • Setting up advanced AV/ransomware defense: ProSight ASM incorporates SentinelOne's behavioral analysis technology to give small and medium-sized businesses the benefits of the identical AV technology used by many of the world's biggest corporations including Netflix, Visa, and NASDAQ. By delivering in-line malware filtering, identification, containment, restoration and forensics in one integrated platform, ProSight Active Security Monitoring reduces TCO, streamlines administration, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection engine built into in ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent has experience negotiating settlements with hackers. This requires close co-operation with the ransomware victim and the insurance carrier, if there is one. Activities include establishing the type of ransomware used in the assault; identifying and establishing communications the hacker; testing decryption capabilities; budgeting a settlement with the ransomware victim and the cyber insurance provider; negotiating a settlement amount and timeline with the TA; confirming adherence to anti-money laundering regulations; overseeing the crypto-currency payment to the TA; receiving, reviewing, and using the decryption tool; debugging failed files; building a clean environment; mapping and connecting drives to match precisely their pre-attack state; and recovering computers and software services.
  • Forensics: This process is aimed at learning the ransomware attack's storyline throughout the targeted network from start to finish. This audit trail of the way a ransomware attack progressed within the network assists you to evaluate the impact and brings to light shortcomings in rules or processes that should be rectified to avoid later breaches. Forensics entails the review of all logs, registry, Group Policy Object (GPO), Active Directory, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to look for changes. Forensic analysis is commonly assigned a high priority by the cyber insurance carrier. Because forensics can take time, it is critical that other important recovery processes such as operational resumption are pursued concurrently. Progent has a large team of IT and data security experts with the skills required to carry out the work of containment, business continuity, and data recovery without interfering with forensics.
Progent's Background
Progent has delivered remote and onsite network services across the United States for over two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SMEs) includes professionals who have been awarded high-level certifications in core technology platforms including Cisco networking, VMware virtualization, and popular distributions of Linux. Progent's data security experts have earned prestigious certifications such as CISA, CISSP, CRISC, and CMMC 2.0. (Refer to Progent's certifications). Progent also has guidance in financial management and ERP software. This broad array of skills gives Progent the ability to salvage and consolidate the undamaged pieces of your network after a ransomware assault and rebuild them rapidly into a functioning network. Progent has worked with top insurance carriers including Chubb to assist organizations clean up after ransomware assaults.

Contact Progent for Ransomware System Recovery Consulting in Florianópolis
For ransomware system recovery expertise in the Florianópolis area, phone Progent at 800-462-8800 or go to Contact Progent.



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