Fast Online Technical Support for Florianópolis Santa Catarina Information Networks
For companies located in Florianópolis Santa Catarina, Progent offers remote technical support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle complex networking issues, plus the services of CISA and CISSP-qualified security experts to help with high-level security architecture and troubleshooting jobs.
Progent's remote support engineers provide exceptional leverage because they have the real-world background and have access to the advanced tools required to resolve the majority of network issues rapidly. Efficient support lowers direct expenses because solutions use up fewer billable minutes. Remote help also avoids the expense of sending a consultant to your site. Your organization benefits additionally with indirect costs by minimizing or eliminating system outages and associated losses due to business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's advanced remote technical support experience is particularly valuable for businesses that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.
Progent's billing model for remote help is designed to leverage your IT service investment. Progent bills by the minute for telephone-based consulting, so you are billed only for the services that you receive. Unlike many remote support companies, Progent requires no service activation surcharge or minimum fees. Progent's per-minute granularity and simple policy for billing eliminate situations where quick solutions manage to end up as large invoices. Progent's penchant for handling problems quickly means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of customized technologies and field-proven methodologies which promote the maximum level of efficiency for remote engineering help and troubleshooting for information systems of any size. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the staff of Progent's remote service group to access your company's environment remotely without compromising network security.
Progent's proven service reporting system includes comprehensive documentation for the service that Progent's customers have received. Progent's staff consultants have access to the details of services rendered to every customer by any Progent consultant. This archive of problems and responses is organized as a quickly exploitable internal database that allows Progent's remote technical engineers to share their knowledge company-wide to ensure that the quality of Progent's support services grows over time. Progent's advanced accreditations and working associations with important technology companies such as Cisco and Microsoft make available other extensive technical knowledge bases and permit fast response from vendors' in-house engineering staff with the result that Progent's remote consulting experts can arrive at the most efficient resolutions quickly.
Remote services offered by Progent to businesses in Florianópolis Santa Catarina include:
Authorized Windows Support
Progent's Microsoft-certified remote service engineers can provide network troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can assist you with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams configuration help, Microsoft Skype for Business Server migration support, Microsoft Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable PC desktop consulting and support services to help you business to deploy, integrate, repair, and administer workstations and laptops powered by Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 integration help plus Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for network consultants, and indicates a consultant's networking skills at the expert level. CCIEs know how to resolve even the most stubborn problems occurring in network design, installation, maintenance, protection, and problem solving. Cisco qualified CCIEs operate closely with Cisco's in-house product support engineers in analyzing problems with Cisco IOS Software network management tools and developing alternate approaches or locating program updates. Cisco CCIEs are an exceptional value because their depth of expertise allows them to solve problems rapidly. In typical instances, less experienced consultants can struggle for many hours or even days with identical tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE support experts can connect to your computer system using state-of-the-art remote support tools in order to provide efficient, safe, and economical analysis and remediation.
Florianopolis Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Florianopolis metro area.
Progent locations in Florianopolis Metro
Progent's CCIEs can provide assistance with the complete line of Cisco's industry-leading family of networking appliances by offering services such as:
CISSP and ISSAP Certified Network Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of system protection services to enhance the defenses of your Microsoft Windows, macOS and OS X, or Linux environment against attacks or help you to clean up rapidly after a damaging penetration. Security services offered by Progent include: thorough data security and compliance audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast cleanup after malicious attacks; configuring firewalls; establishing secure architectures for off-site and mobile connectivity; securing your email system from viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert online support to help organizations of all sizes connect their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine physical IT assets as well as cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud integration services such as Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a repeatable runbook for recovering services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, upgrades and patches and can generate reports to verify full service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help your organization to plan, configure, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high level of automation independent of the physical components used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide online consulting services to cover a wide range of computer technologies such as system architecture, email solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server economization and easy management in environments that include Linux-based systems with Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with migration from older applications to MS Windows or Linux-based solutions. Progent's team-oriented approach to resolving technical problems enables quick escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux consultants can provide urgent online assistance resolving problems affecting UNIX/Linux networks based on leading variants of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate managed services intended to allow small and mid-size organizations to utilize the same best-of-breed technology deployed by some of the world's leading corporations. Progent's ProSight line of outsourced network management services addresses all critical aspects of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight ASM safeguards local and cloud resources and provides a single platform to address the complete malware attack progression including protection, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical files, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver centralized management and world-class security for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming network management activities, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system running at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management staff and your assigned Progent consultant so all potential issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can save as much as half of time spent searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with data security standards, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup/recovery system that aligns with your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for special IT projects. Progent's charges for ongoing consulting projects are determined according to the qualifications of the engineers required. Progent's background in these special fields of computer technology allows customers to complete critical initiatives within budget and on time. Progent's special online engineering services include:
How Your Florianópolis Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Support
Progent's Help Desk service offerings for businesses with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle challenging problems.
Progent's Call Center consulting services can support you in creating an efficient new Call Center or revamping your established one, identifying or customizing Call Center application software to handle the particular requirements of your company, or adding temporary phone support staff to work with your in-house Help Desk Call Center team during demanding situations such as software transitions, mass upgrades, or installing new applications.
Progent's Help Desk staff of seasoned information technology experts offers your workers in Florianópolis Santa Catarina quick contact with an effective support group with substantial experience providing telephone-based consulting and remote troubleshooting for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Call Center the reputation as a crucial enabler of business productivity, and Progent's policy is to solve instead of merely report technical issues.
- Business Applications Support: Training, Development, and Troubleshooting
Progent's Applications Experts Team can supply phone-based professional consulting support and education in key business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and education for popular Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information on Progent's consulting, customization, and training offerings, visit Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Florianópolis Santa Catarina remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to accommodate your environment so your IT support is proactive rather than reactive. By uncovering looming trouble spots before they grow into full-scale emergencies, system monitoring can minimize disruptive and costly information system crises. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments that incorporate a variety of platforms.
To contact Progent about emergency remote assistance with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Remote Help, call 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Florianópolis Santa Catarina, Progent's phone-based computer support specialists are ready to deliver effective and economical system help the moment your organization requires it. More than a decade of delivering remote technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to fix IT problems quickly while eliminating the cost and lost productivity associated with in-person service calls.
Even if your Florianópolis office relies on a regular independent consultant or maintains an in-house organization that can deal with typical computer problems, Progent’s Microsoft and Cisco certified consultants can offer an easy and seamless remote extension of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the experience to deal with sudden network emergencies or particularly challenging integration projects.
Advantages of Progent's IT Support for Companies in Florianópolis Santa Catarina
Progent's online network troubleshooting services enable your Florianópolis business to have the benefits of timely, enterprise-grade IT support without the expense of managing an in-house IT staff. Your network will acquire greater business worth by being increasingly available, efficient, and protected. Advantages to your business include:
- Convenient remote expansion of your on-site IT resources
With most offices in Florianópolis Santa Catarina, local network service providers, whether consisting of freelance consultants or a full-time IT staff, can solve typical technical problems. However, IT crises can strike when your regular resources are overstretched or absent, and some trouble may involve IT products that is unfamiliar to your usual service people. In these situations, Progent's online support specialists provide a convenient, fast, and budget-friendly solution to augment your regular help and to convey valuable information to increase your capability to handle future problems in-house.
- Less Reliance on Freelance Consultants
For IT support, smaller offices often depend on independent freelance service providers. While freelance consultants have less internal costs than big service firms and can afford to charge lower rates, they are sometimes overbooked, making it hard to respond rapidly to urgent situations. If an independent service provider is busy with another client, ill, on vacation, or in class, the absence of backup help may require your company to wait for assistance during an IT crisis. As your business expands, system unavailability and trouble with vital applications become more expensive. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers a ready source of backup support experts to make sure your IT system remains up and running.
- Build a Scalable Foundation for Smooth Growth
Organizations typically start with an information architecture implemented on a modest budget. Without a strong framework, band-aid fixes often get thrown onto a weak foundation. When a company grows, reliability and expandability problems can impede the success of the organization. Such badly designed environments need careful assessment, intelligent long-term planning, and broad-based IT knowledge to upgrade to a system infrastructure able to deliver the stable foundation to handle critical business demands and simplify downstream expansion.
- Interact with Problem Solvers Instead of Technology Sellers
Smaller businesses require guidance and technical training to navigate through an ever more complex array of technology alternatives capable of accelerating business success and improving productivity. They hardly need a computer engineer who is motivated to sell a certain vendor's products. Network support and product selling can lead to a situation where the proposed
solution is built around a predetermined product instead of the true needs of a business. Progent avoids these conflicts by offering only services instead of products. This allows Progent to align technical consulting with the real interests of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT expertise, refined support software, and familiarity with corporate IT enable offices to escape the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Start Receiving Online Network Support from Progent?
- Certified Expertise in Microsoft's Complete Range of Servers
Progent offers world-class support for Microsoft’s popular server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 R2 upgrades, Windows 2003 Server upgrades, Microsoft Exchange 2019 deployment, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to charge for remote service and in-person help by the minute. Consequently, you owe just for delivered services. Progent does not demand a higher rate for after-hours or urgent service, and within California or in regions where Progent provides in-person service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no startup fee and asks no retainer for support services provided during normal working hours. Many support firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick repairs so you won't be tempted to allow less critical problems to stay unaddressed.
- Full Records of IT Services
Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local service firms who offer scant documentation or details of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support reports transmitted by each staff member to each client. The practice of detailing and organizing support activity results in more effective support and eliminates a slew of common misfortunes such as when a service client is virtually held captive to a consultant who refuses to release vital service information.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the only support companies to provide 24x7 system tracking services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be proactive instead of reactive. By uncovering possible issues before they cause downtime, network monitoring can keep your information network from painful and costly availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.