Fast and Affordable Online Technical Support for Florianópolis Santa Catarina Networks
Fast Remote Help for Florianópolis NetworksFor organizations in Florianópolis Santa Catarina, Progent provides online technical support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided remote support to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve challenging infrastructure problems, plus the services of CISA and CISSP-qualified cybersecurity experts to help with advanced security design and troubleshooting jobs.

Progent's remote technical support experts provide exceptional value because they possess the real-world experience and have access to the sophisticated technology necessary to resolve most network issues rapidly. This lowers immediate expenses because solutions use up fewer billable minutes. Online support also avoids the expense of sending an engineer to your site. Your company benefits additionally with incidental costs by minimizing or avoiding system downtime and associated losses resulting from business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's advanced remote consulting know-how is especially valuable for businesses that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.

Progent's pricing policy for remote help is designed to leverage your network support investment. Progent bills by the minute for phone assistance, so you owe just for the services that you receive. In contrast to typical remote support organizations, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute granularity and clean policy for billing eliminate scenarios where speedy. minor repairs somehow end up as major bills. Progent's skill at handling technical issues quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined a set of customized technologies and proven processes which promote the maximum level of effectiveness for remote consulting and troubleshooting for IT systems of any size. Progent provides protected VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the engineers of Progent's online support team to link to your company's computer system remotely without violating network security.

Progent's proven customer support database system maintains thorough documentation describing all support that Progent's clients have received. Progent's authorized engineers have access to the details of services rendered to every client by every consultant. This history of trouble tickets and repairs is organized as a readily retrievable proprietary knowledge base that permits Progent's remote support experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support improves over time. Progent's high-level certifications and working associations with important industry leaders such as Cisco and Microsoft make available additional massive technical support knowledge bases and permit fast response from vendors' internal product engineers with the result that Progent's online service experts can determine the most efficient solutions in the least time.

Online technical support services available from Progent to companies in Florianópolis Santa Catarina include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price services intended to enable small and medium-size organizations to benefit from the same advanced technology used by some of the industry's top enterprises. The ProSight portfolio of network monitoring and management services covers all critical areas of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based analysis technology to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a single platform to manage the entire threat progression including protection, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup technology vendors to produce ProSight Data Protection Services, a family of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup processes and enable transparent backup and fast restoration of critical files/folders, applications, system images, and VMs. ProSight DPS lets you protect against data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks like ransomware, human mistakes, malicious employees, or software bugs. Managed backup services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of any size a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving information network. Besides maximizing the protection and functionality of your IT network, Progent's software/firmware update management services free up time for your IT team to focus on more strategic initiatives and activities that deliver maximum business value from your network. Learn more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA managed services utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification on Apple iOS, Android, and other out-of-band devices. Using 2FA, whenever you log into a protected online account and give your password you are asked to verify your identity via a device that only you possess and that uses a different ("out-of-band") network channel. A broad selection of out-of-band devices can be used for this added form of ID validation such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can designate several validation devices. For more information about Duo identity validation services, visit Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time and in-depth reporting tools designed to integrate with the top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues like inconsistent support follow-up or endpoints with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to provide web-based control and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always current, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management personnel and your Progent engineering consultant so that any looming issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By updating and managing your network documentation, you can save up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with information security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's preparedness either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for special information technology programs. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology enables customers to execute major projects economically and on time. Progent's project-based remote consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk programs for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's shared Help Desk services allow your business to share responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Help Desk Call Center staff of seasoned network consultants gives your workers in Florianópolis Santa Catarina immediate contact with a reliable support group with extensive background offering phone consulting and remote troubleshooting for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk the reputation as a major driver of business performance, and Progent's intent is to resolve and not just track IT problems.

  • Business Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Consulting Group can supply remote and in-depth engineering support and education in special application areas such as ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting, custom development, and education for Microsoft business applications such as Microsoft CRM, MS Project, Office Word, and Microsoft 365 Excel. To find out additional information on Progent's expertise, custom programming, and training services, refer to Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer world-class remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of System Center2, extend or tune an existing one, migrate efficiently from a previous version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers companies in Florianópolis Santa Catarina online IT infrastructure monitoring by providing System Center Operations Manager expertise. Progent can tune Operations Manager to accommodate your environment so your computer support is proactive rather than reactive. By exposing possible issues before they expand into crashes, automated monitoring can avoid inconvenient and expensive information system crises. Progent can also provide help with network monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Windows networks, or networks based on a mix of operating systems.
How Your Florianópolis Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Florianópolis Santa Catarina, Progent's online network support engineers are ready to provide professional and affordable system support the instant your organization requires it. Over two decades of offering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to fine tune remote access technology to fix computer problems rapidly while eliminating the cost and lost productivity that comes with on-site service calls.

Even if your Florianópolis business deals with a local independent support technician or employs an in-house IT staff that can deal with common network issues, Progent's Microsoft certified engineers can still offer a convenient and seamless virtual expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the experience to solve unexpected network emergencies or particularly complicated integration problems.

Advantages of Progent's Network Help for Companies in Florianópolis Santa Catarina
Progent's remote support services enable your Florianópolis business to realize the advantages of on-call, enterprise-grade network support without the expense of managing a full-time IT organization. Your information system will acquire greater business worth by being increasingly reliable, productive, and secure. Benefits to your business include:

  • Convenient remote extension of your on-site IT resources
    For most offices in Florianópolis Santa Catarina, local network service resources, whether consisting of outside consultants or an internal maintenance staff, can solve the majority of technical problems. However, major troubles can spring up when your regular resources are too busy or absent, and some trouble may stem from technology that is unfamiliar to your usual service personnel. In these cases, Progent's on-call service experts provide a convenient, fast, and budget-friendly way to augment your regular help and to convey valuable information to increase your capability to deal with future issues in-house.

  • Reduced Reliance on Individual Consultants
    For network support, smaller offices commonly rely on independent freelance consultants. Although freelance service people have smaller internal costs than larger consulting firms and can often charge lower rates, they are sometimes stretched too thin, making it difficult to respond quickly to crisis situations. If an independent service provider is occupied with another customer, sick, on vacation, or in class, the absence of fallback help may require your business to wait for help during an emergency. As your network grows, system unavailability and trouble with vital software become more expensive. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a reliable source of backup support experts to make sure your network stays up and running.

  • Create a Scalable Foundation for Seamless Growth
    Organizations often start with an IT architecture implemented on a shoestring budget. Without a robust infrastructure, band-aid fixes can get thrown on top of a weak foundation. As a network grows, reliability and expandability problems can impede the productivity of the business. Such badly designed systems need proper assessment, intelligent long-term planning, and wide IT knowledge to evolve to a network infrastructure that can offer the stable foundation to handle vital business demands and simplify future growth.

  • Interact with Problem Solvers Instead of Product Vendors
    Smaller businesses need guidance and technical training to navigate through an ever more complicated maze of product options capable of promoting business success and improving efficiency. These companies do not need a computer consultant who is attempting to sell a certain vendor's technology. IT consulting and product selling can result in a scenario where the proposed solution is built around a profitable technology rather than the true needs of a client. Progent avoids these dilemmas by offering only services instead of products. This enables Progent to match technical consulting with the real needs of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of technical knowledge, fine tuned remote support tools, and understanding of corporate IT allow businesses to avoid the pitfalls of excessive dependence on smaller service firms, individual freelance consultants, or limited in-house IT help.

Progent adds value by offering:

How Does My Business Start Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.

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