Fast and Affordable Remote Support for Florianópolis Santa Catarina Computer Systems
For organizations in Florianópolis Santa Catarina, Progent provides online support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to handle challenging networking problems, as well as the services of CISSP-accredited cybersecurity experts to help with advanced security architecture and diagnostic jobs.
Progent's remote technical support experts provide excellent value because they have the practical experience and are equipped with the advanced tools required to solve the majority of information system problems rapidly. This reduces direct expenses since solutions use up fewer billable consulting minutes. Online help also eliminates the cost of sending an engineer to your site. Your company benefits additionally in incidental costs by minimizing or eliminating system outages and associated costs resulting from business disruption, upset clients, idle employees, and distracted executives. Progent's advanced remote technical support know-how is especially important for organizations that are dependent on public clouds for critical infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an alternative.
Progent's pricing model for online support is structured to leverage your IT service dollar. Progent bills by the minute for phone consulting, so you pay just for the services that you receive. Unlike many online service companies, Progent asks for no service activation charge or minimum fees. Progent's one-minute billing unit and simple policy for billing eliminate scenarios where fast fixes somehow turn into big tabs. Progent's skill at solving technical issues efficiently means you spends less money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered an array of customized tools and field-tested processes that permit the maximum degree of effectiveness for online engineering help and troubleshooting for IT systems of all sizes. Progent provides protected VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to link to your company's computer system without violating network security.
Progent's powerful technical support database system maintains comprehensive records for the service that Progent's customers have received. Progent's team engineers have the benefit of the records of assistance provided to each Progent customer by any engineer. This archive of anomalies and solutions is organized as an easily exploitable proprietary knowledge base that enables Progent's remote support engineers to share their knowledge company-wide to ensure that the value of Progent's support services improves daily. Progent's advanced certifications and close associations with major technology companies including Cisco and Microsoft make available additional vast technical support knowledge bases and permit fast response from vendors' in-house engineering staff so Progent's online service specialists are able to find the most efficient solutions in the least time.
Online support offered by Progent to businesses in Florianópolis Santa Catarina include:
Authorized MS Windows Expertise
Progent's Microsoft-premier online service professionals can provide computer problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can help your company with a wide range of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams migration expertise, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Office Communications Server upgrade,
Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of cost-effective desktop services to assist you company to install, configure, repair, and administer desktop PCs and notebooks powered by Windows. Progent's desktop support services include offering Windows 10 integration help plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for network engineers, and indicates an individual's technical skills at the expert level. Cisco CCIEs know how to resolve even the most challenging challenges occurring in network infrastructure design, integration, administration, security, and repair. CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating problems with IOS network administration utilities and coming up with workarounds or identifying software updates. Cisco CCIEs represent an excellent cost-effectiveness since their depth of experience permits them to solve problems quickly. In common instances, less qualified service providers can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can interface to your environment by means of sophisticated remote troubleshooting technology to perform quick, secure, and economical analysis and repair.
Florianopolis Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Florianopolis metro area.
Progent locations in Florianopolis Metro
Progent's CCIEs offer assistance with the complete line of Cisco's popular selection of infrastructure devices by offering consulting services such as:
CISM and CISSP Certified Network Security Engineers
Progent's certified CISM and CISSP security and compliance experts offer a range of system protection services to bolster the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux network against attacks or help you to clean up quickly following a serious breach. Security consulting services offered by Progent include: thorough information security assessment using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; fast cleanup after virus and worm attacks; integrating firewalls; establishing safe techniques for remote and mobile connectivity; defending your messaging system against viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Progent can provide advanced online consulting to help organizations of all sizes integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that utilize on-premises IT assets as well as public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of background providing high-level consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable runbook for restoring applications and services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, updates and patches and can produce audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, deploy, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud tools for administering private and hybrid cloud environments that provide maximum uptime, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the hardware used by the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer remote support services to address a wide range of computer technologies including network architecture, messaging solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and easy management in networks that include Linux-based systems and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also assist with transitioning from legacy applications to MS Windows or Linux solutions. Progent's team-oriented methodology for solving network problems enables quick escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service expense.
Major Linux platforms for which Progent offers expert support include:
Progent's ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate services intended to enable small and medium-size organizations to benefit from the same best-of-breed technology used by some of the industry's leading enterprises. The ProSight series of network monitoring and management services addresses all critical aspects of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to address the entire threat progression including protection, detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital files, applications and VMs that have become unavailable or damaged due to component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to provide centralized management and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, optimize and debug their networking hardware such as switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent consultant so all looming problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you’re making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your core network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance expert. The interview is designed to evaluate your organization's preparedness either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup environment that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for special IT projects. Billing rates for ongoing development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Florianópolis Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Services
Progent's Call Center programs for businesses with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues.
Progent’s shared Help Desk services allow your business to share the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent’s Help Desk sharing service is an advanced service desk solution built around the leading professional services automation platform for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center staff of seasoned network consultants provides your computer users in Florianópolis Santa Catarina rapid communication with an effective technical support resource with extensive experience providing phone consulting and remote diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Call Center perception as a solid enabler of business performance, and Progent's policy is to resolve instead of just document network issues.
- Applications Services: Training, Development, and Problem Solving
Progent's Applications Consulting staff offers remote professional engineering support and education in specific application fields including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting, custom programming, and training for familiar Microsoft business applications including CRM, Project, Office 365 Word, and Office 365 Excel. For more information about Progent's consulting, programming, and training services, visit Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver businesses in Florianópolis Santa Catarina remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to fit your business so that your network support is proactive and automated. By spotting potential issues before they evolve into downtime, remote monitoring can minimize stressful and costly service breakdowns. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems that incorporate multiple operating systems.
To get in touch with Progent about emergency remote support with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Florianópolis Santa Catarina, Progent's phone-based computer support specialists are ready to deliver effective and affordable IT help the moment your business requires it. Long experience delivering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to fix network problems rapidly while eliminating the cost and lost time associated with in-person service calls.
Even if your Florianópolis office works with a regular independent support technician or employs an in-house organization that can handle ordinary network issues, Progent’s Microsoft certified consultants can offer an easy and transparent remote extension of your on-site resources in cases when your regular service personnel either lack the availability or the knowledge to address unexpected system emergencies or especially complicated integration problems.
Details of Progent's Online Computer Services for Florianópolis Santa Catarina
Progent's phone support, Internet-based troubleshooting, network security consulting, and network administration services give businesses in Florianópolis Santa Catarina unparalleled leverage for your IT investment. Whether you need one-time telephone support and Internet-based troubleshooting or ongoing Help Desk call center support and network administration, Progent's experts can deliver your company enterprise-level network support while allowing you to avoid the cost and hassle of carrying a large in-house IT staff. Highlights of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to businesses in Florianópolis Santa Catarina and is also ideal for customers in more remote areas that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner support company, Progent has access to a broad selection of Microsoft support tools, service information, and continuing education.
- Per Minute Rates to Reduce Expenses
Progent offers online support on a minute-by-minute basis, so you are billed only for the support you use. Progent has no minimum charge for phone service and imposes no monthly retainer for services delivered during regular working hours. This protects you from paying big invoices for routine fixes.
- Availability of Cisco Network Architecture Specialists
Progent's registered experts for Cisco offers access to authorized professionals with experience in designing, implementing, and supporting networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, high-availability, and protected connectivity for local and remote networking.
- Application Specialists Team
Progent's basic consulting services consist of technology integration, Microsoft Exchange Server expertise, system security planning, and Co-managed Help Desk services. Progent's Application Experts group can provide in-depth consulting expertise in critical application areas. Help offered by the Application Experts Team covers:
Microsoft Dynamics GP Consulting and Customization
Microsoft Office Project and Project Online Support
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Management Support and Software Programming
MySQL Management Support and Application Programming
Apple Mac Integration
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a convenient centralized resource for IT generalists and application experts, Progent can deliver timely, affordable, and thorough information technology solutions that align with the specific needs of your company.
- Advanced Remote Connectivity Tools
Secure remote connectivity permits Progent's service professionals to observe exactly what your customers see. This makes it possible to produce fast fixes to issues that might otherwise require a costly personal service call. Cutting-edge remote access software and experienced technicians combine to allow Progent to repair most network issues rapidly and affordably. Progent is a pioneer in offsite support and automated network monitoring.
- Support for Popular VPN Products
Progent can provide secure VPN access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
- 24x7 Support for High System Uptime
For businesses with mission-critical applications, Progent offers optional 24x7 online technical services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager, this offering can help produce high network uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing services are designed especially for budget-conscious offices whose workers require instant recourse to a Help Desk service with effective telephone support and full escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of technical knowledge, refined remote support tools, and familiarity with corporate IT enable businesses to avoid the limitations of exclusive reliance on smaller service organizations, individual freelance consultants, or limited in-house IT help.
Progent adds value by offering:
How Does My Business Start Receiving Remote Computer Help from Progent?
- Best Practices
Progent’s team of Microsoft and Cisco Certified experts average more than ten years of hands-on industry experience, at the front lines of IT service, performing a wide range of technical tasks for a large array of customers. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting personnel. This guarantees that you get not only world-class IT skills, but also a consultant with field-tested methods for applying technical knowledge to fix actual network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises visits by the minute. Consequently, you are charged just for received services. Progent does not demand a higher rate for after-hours or urgent support, and within California or in regions where Progent offers in-person service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no service activation charge and asks no retainer for support services delivered during normal business hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast fixes so you won't be tempted to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their scope, Progent is able to concentrate on offering high-value skills where Progent faces few competitors. Businesses who utilize trusted freelance consultants or who employ in-house IT staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more robust, secure, and efficient.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to offer 24x7 system monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing possible issues before they result in downtime, network monitoring can keep your IT network from painful and expensive availability disruptions.
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.