Fast Online Support for Florianópolis Santa Catarina Computer Systems
Urgent Online Consulting for Florianópolis NetworksFor companies in Florianópolis Santa Catarina, Progent offers remote technical support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided online support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, as well as the services of CISA and CISSP-certified cybersecurity experts to handle advanced security design and troubleshooting jobs.

Progent's remote technical support experts offer excellent value because they have the practical experience and have access to the advanced tools required to solve most network problems rapidly. Efficient support lowers immediate costs because solutions accumulate minimal chargeable minutes. Online support also avoids the expense of dispatching a consultant to your office. Your organization saves additionally with indirect expenses by reducing or eliminating system downtime and related costs resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused management. Progent's extensive remote technical support experience is particularly valuable for businesses that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an option.

Progent's pricing model for remote support is structured to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you are billed just for the services that you receive. Unlike many remote service companies, Progent imposes no startup charge or minimum payments. Progent's one-minute granularity and clean policy for pricing avoid situations where speedy. minor solutions manage to end up as major invoices. Progent's penchant for dealing with problems quickly means you saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined an arsenal of optimized technologies and field-proven methodologies that allow the highest degree of effectiveness for remote consulting and troubleshooting for information systems of all sizes. Progent's Technical Response Center can communicate with your system without breaching system security.

Progent's powerful service database application keeps extensive records for all support that Progent's customers have been provided. Progent's team consultants have the benefit of the specifics of all help rendered to each Progent customer by any consultant. This archive of trouble tickets and responses is stored as an easily exploitable proprietary database that allows Progent's remote support professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's extensive list of accreditations and close relationships with major vendors including Cisco and Microsoft open up other extensive technical support knowledge bases and permit fast response from manufacturers' internal product engineers so Progent's online service specialists can come up with the most efficient solutions in the least time.

Remote technical services provided by Progent to businesses in Florianópolis Santa Catarina include:

ProSight Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, subscription-based services designed to enable small and mid-size organizations to benefit from the same advanced technology deployed by many of the industry's top enterprises. The ProSight suite of network management outsourcing services addresses all critical aspects of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your Progent consultant so that any looming issues can be addressed before they can disrupt your network. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based solution for managing your network, server, and desktop devices by providing tools for performing common tedious jobs. These can include health monitoring, update management, automated repairs, endpoint setup, backup and recovery, anti-virus protection, secure remote access, standard and custom scripts, asset inventory, endpoint status reporting, and troubleshooting support. If ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it transmits an alarm to your designated IT personnel and your assigned Progent consultant so that emerging issues can be taken care of before they impact productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, enhance and debug their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that require important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time management reporting tools created to work with the leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore technology companies to create ProSight Data Protection Services (DPS), a selection of subscription-based management offerings that provide backup-as-a-service. ProSight DPS products manage and monitor your data backup processes and allow non-disruptive backup and fast recovery of vital files/folders, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss resulting from equipment failures, natural calamities, fire, cyber attacks like ransomware, human error, malicious employees, or application glitches. Managed backup services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA managed services utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo supports single-tap identity confirmation with iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a protected online account and enter your password you are asked to verify your identity via a unit that only you have and that uses a different ("out-of-band") network channel. A broad selection of devices can be used for this second means of authentication such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can designate several verification devices. To find out more about Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication services.

  • ProSight Shared Call Desk: Outsourced and Co-managed Call Center Services
    Progent's Shared Help Desk Service provides a smooth extension of your core network support resources. Client interaction with the Service Desk, delivery of technical assistance, issue escalation, trouble ticket creation and updates, efficiency metrics, and management of the service database are cohesive regardless of whether incidents are resolved by your internal support organization, by Progent's team, or by a combination. You have unrestricted versatility to extend or shrink your part of IT support activity as required. Progent takes care of startup deployment and onboarding of the professional services PSA software plus documentation, validation and education. To learn more about ProSight Co-Managed Support, see ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based machine learning tools to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight ASM protects local and cloud resources and offers a unified platform to manage the entire threat lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also help you to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of any size a versatile and affordable solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic information network. Besides optimizing the security and reliability of your computer network, Progent's software/firmware update management services allow your IT staff to focus on line-of-business projects and tasks that deliver maximum business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an objective assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's ability either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup environment that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting experts for contract information technology projects. Billing charges for longer-term development or consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these important fields of information technology enables clients to complete critical projects within budget and on schedule. Progent's project-based online consulting services include:

  • Call Center Support
    Progent's Help Desk Call Center support programs for organizations with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Call Center consulting expertise can aid you in building an effective new Help Desk or improving your current one, evaluating or customizing Help Desk application software to meet the special needs of your corporation, or adding temporary phone support staff to work with your existing Help Desk team to deal with demanding situations such as software migrations, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of experienced network experts offers your computer users in Florianópolis Santa Catarina fast contact with an efficient support group with years of background delivering telephone-based support and remote repair service for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk recognition as a crucial driver of company efficiency, and Progent's policy is to resolve instead of simply record IT issues.

  • Business Applications Services: Education, Development, and Integration
    Progent's Applications Experts Team offers online and in-depth engineering expertise and education in special business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for familiar Microsoft business applications including CRM, MS Office Project, Office Word, and Office Excel. For more concerning Progent's expertise, custom development, and training services, see Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class remote and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of System Center2, expand or optimize your current one, migrate efficiently from a prior release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers companies in Florianópolis Santa Catarina remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can tune Operations Manager to suit your business so that your computer maintenance is proactive and automated. By anticipating possible issues before they result in downtime, system monitoring can minimize disruptive and costly service failures. Progent can also deploy system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or systems that support multiple platforms.
How Your Florianópolis Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent remote help with Windows, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Florianópolis Santa Catarina, Progent's phone-based network support engineers can deliver professional and economical IT help whenever your organization has to have it. Over 20 years of delivering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to refine remote access tools to repair computer problems quickly while avoiding the expense and lost productivity associated with in-person support calls.

Even if your Florianópolis company relies on a regular independent consultant or maintains an in-house organization that can deal with typical computer problems, Progent's Microsoft certified engineers can still offer an easy and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the knowledge to address unexpected system crises or particularly complex integration projects.

Advantages of Progent's Network Help for Organizations in Florianópolis Santa Catarina
Progent's remote support services allow your Florianópolis company to enjoy the advantages of timely, enterprise-level IT support without the cost of managing a full-time IT organization. Your information system will derive added business value by being increasingly reliable, productive, and secure. Advantages to your business include:

  • Convenient remote expansion of your local support resources
    For most organizations in Florianópolis Santa Catarina, nearby computer service providers, whether consisting of outside consultants or a full-time IT staff, can deal with typical network issues. On the other hand, IT crises sometimes strike when local support personnel are overstretched or unavailable, and some problems may be associated with IT products that is unfamiliar to your usual support technicians. In these cases, Progent's on-call service experts provide a convenient, fast, and affordable solution to supplement your regular help and to convey valuable knowledge to increase your capability to handle future issues in-house.

  • Reduced Reliance on Freelance Consultants
    For IT support, smaller offices commonly depend on individual freelance service providers. Although independent consultants have smaller internal costs than larger support organizations and can afford to charge lower rates, they are often overextended, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, sick, on vacation, or in class, the absence of fallback help may require your business to go without assistance during an IT crisis. As your company expands, system downtime and problems with critical applications become more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers a reliable source of backup support experts to make sure your IT system stays available.

  • Build a Scalable Foundation for Smooth Growth
    Organizations often start with an information system implemented on a shoestring budget. Without a strong infrastructure, slap-dash fixes often get thrown on top of a weak foundation. When a network grows, reliability and expandability problems can hinder the success of the organization. These poorly designed environments need proper analysis, smart strategic planning, and broad-based IT expertise to upgrade to a network architecture able to deliver the solid foundation to meet critical business requirements and simplify downstream growth.

  • Work with Solution Providers Instead of Product Resellers
    Smaller offices require guidance and technical training to negotiate an increasingly complicated maze of product options capable of promoting business success and improving productivity. Businesses do not need a network engineer who is motivated to earn a commission on a certain vendor's technology. Network support and product selling can result in a scenario where the proposed solution is designed around a profitable technology rather than the true requirements of a business. Progent avoids these dilemmas by offering just services rather than products. This enables Progent to match IT expertise with the best needs of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of IT background, fine tuned remote support tools, and understanding of enterprise networking enable businesses to avoid the pitfalls of excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

How Does My Business Begin Getting Remote Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.



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