Fast Online Technical Support for Florianópolis Santa Catarina Networks
For companies in Florianópolis Santa Catarina, Progent offers online technical support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with complex networking problems, as well as the assistance of CISSP-accredited security consultants to help with advanced security architecture and diagnostic issues.
Progent's online support engineers offer exceptional value due to the fact that they have the real-world experience and are equipped with the sophisticated technology needed to solve the majority of information system problems rapidly. This reduces direct expenses because service calls require fewer chargeable minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your company saves even more with indirect expenses by reducing or avoiding network outages and associated costs resulting from business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's extensive remote consulting expertise is especially helpful in environments that are dependent on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.
Progent's pricing model for online help is structured to leverage your IT service investment. Progent charges by the minute for telephone-based consulting, so you are billed just for the support that you receive. Unlike many remote support organizations, Progent requires no startup fee or minimum fees. Progent's one-minute billing unit and clean policy for billing eliminate situations where speedy. minor fixes manage to end up as big invoices. Progent's penchant for disposing of problems quickly means your business saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of optimized tools and field-proven methodologies that ensure the highest level of effectiveness for remote consulting and troubleshooting for information systems of any size. Progent provides secure Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the consultants of Progent's Technical Response Center to communicate with your network remotely without breaching network security.
Progent's proven service database application maintains detailed histories for all support that Progent's clients have been provided. Progent's team consultants have the benefit of the records of all help provided to every customer by every Progent consultant. This archive of problems and solutions is organized as an easily accessible support knowledge base that enables Progent's online technical engineers to communicate their knowledge company-wide to ensure that the value of Progent's support services grows over time. Progent's advanced accreditations and working associations with important industry leaders such as Cisco and Microsoft make available other massive technical knowledge bases and permit quick response from manufacturers' internal product engineers so Progent's remote consulting specialists are able to determine optimal resolutions quickly.
Online support services offered by Progent to clients in Florianópolis Santa Catarina include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified online service professionals can deliver computer troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist your company with a wide variety of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams integration, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Office Access Programming,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of cost-effective PC desktop consulting and support services to help you company to install, configure, troubleshoot, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 migration assistance plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the management of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for networking professionals, and indicates a person's technical skills at the master level. CCIEs know how to resolve even the most challenging problems encountered in network planning, installation, management, security, and troubleshooting. CCIEs can cooperate closely with Cisco's in-house engineers in analyzing anomalies with IOS network administration utilities and developing alternate approaches or locating software patches. Cisco qualified CCIEs are an excellent cost-effectiveness since their depth of expertise enables them to solve problems rapidly. In typical instances, less seasoned engineers can wrestle for hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE support experts can connect to your computer system via the latest remote support technology in order to provide fast, safe, and economical diagnosis and repair.
Florianopolis Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Florianopolis metro area.
Progent locations in Florianopolis Metro
Progent's CCIEs offer assistance with the entire range of Cisco's industry-leading family of networking appliances by delivering services that include:
CISM and CISSP Certified Network Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of system protection services to enhance the safety of your Microsoft Windows, Apple macOS and OS X, or Linux network against assaults or help your company to recover rapidly after a damaging penetration. Security services offered by Progent include: thorough data security and compliance assessment using tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast recuperation from virus and worm attacks; setting up firewalls; establishing safe techniques for off-site and mobile access; securing your messaging system against spam and directory harvest attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online support to help businesses of any size connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that utilize physical resources as well as cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a consistent process for restoring services quickly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also supports non-disruptive testing for disaster recovery, upgrades and patches and can produce reports to verify complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high level of automation regardless of the physical components used by the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide phone-based consulting services to cover a broad spectrum of information technologies such as system infrastructure, messaging solutions, network and process security, plus UNIX and Windows integration. For server hardware consolidation and simplified administration in environments that incorporate Linux with Windows, Progent can provide VMware integration and Citrix expertise. Progent can also assist with migration from older applications to Microsoft Windows or Linux-powered environments. Progent's team-oriented approach to solving network problems promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can provide emergency phone-based help diagnosing problems affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate managed services designed to allow small and medium-size businesses to utilize the same advanced IT solutions used by many of the industry's leading enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all critical aspects of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the complete threat lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also help you to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital data, apps and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to deliver web-based management and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of analysis for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, enhance and debug their connectivity appliances such as switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding devices that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT personnel and your Progent engineering consultant so any potential problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time spent searching for critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security requirements, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent information assurance consultant. The interview is designed to assess your company's preparedness either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup/recovery system that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT programs. Billing charges for longer-term consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these important areas of information technology allows customers to execute major projects within budget and on time. Progent's special online engineering solutions include:
How Your Florianópolis Company Can Contact Progent's Online Service Professionals
Call Center Support
Progent's Help Desk Call Center support programs for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all aspects of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Help Desk Call Center consulting support can aid you in establishing an effective new Help Desk Call Center or improving your existing organization, selecting or customizing Call Center application software to address the special demands of your corporation, or adding occasional online personnel to supplement your internal Call Center resources to handle demanding events like software transitions, mass updates, or rolling out brand new applications.
Progent's Call Center team of seasoned network consultants provides your clients in Florianópolis Santa Catarina rapid contact with a dependable technical support resource with years of background providing telephone-based consulting and remote diagnostics for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk the reputation as a crucial driver of company performance, and Progent's target is to resolve instead of merely record technical problems.
- Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Experts Group offers remote and in-depth consulting support and training in key business application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, customization, and education for popular Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's expertise, custom development, and education services, see Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; seamless integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Florianópolis Santa Catarina remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to suit your environment so your computer maintenance is proactive rather than reactive. By exposing potential problems before they grow into full-scale emergencies, remote monitoring can head off inconvenient and costly service crises. Progent can also use system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems based on a combination of operating systems.
To get in touch with Progent about emergency online help with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Florianópolis Santa Catarina, Progent's phone-based computer support engineers can deliver expert and economical IT help the instant your company requires it. More than a decade of providing online tech support has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access tools to solve network problems rapidly while eliminating the expense and lost time that comes with in-person support calls.
Even if your Florianópolis office relies on a regular independent consultant or maintains a full time organization that know how to handle ordinary computer issues, Progent’s Microsoft certified consultants can provide a convenient and transparent virtual extension of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to resolve sudden network emergencies or especially complex integration problems.
Features of Progent's Remote Network Support for Florianópolis Santa Catarina
Progent's online help, Internet-based repair, network security consulting, and network management services offer companies in Florianópolis Santa Catarina the greatest leverage for your IT investment. Whether you require occasional phone help and Internet-based network repair or ongoing Help Desk call center support and system management, Progent's professionals can provide your business world class network support while allowing you to avoid the expense and hassle of running a large internal IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to businesses in Florianópolis Santa Catarina and is also ideal for networks in geographic areas that lack consultants with in-depth experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has access to a wide range of Microsoft support tools, service information, and on-going training.
- By the Minute Rates to Minimize Costs
Progent provides remote support on a per-minute billing plan, so you pay only for the support you receive. Progent has no minimum charge for online help and asks for no ongoing subscription fee for services delivered during normal business hours. This keeps you from paying big bills for quick repairs.
- Availability of Cisco Network Infrastructure Experts
Progent's registered experts for Cisco can provide access to on-staff specialists with skill in designing, implementing, and troubleshooting networking solutions based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Specialists Group
Progent's core support offerings consist of technology integration, Microsoft Exchange expertise, system security planning, and shared Help Desk services. Progent's Application Experts Team can provide in-depth consulting expertise in specific business applications. Help offered by the Application Experts Group covers:
Dynamics GP/Great Plains Support and Programming
Microsoft Project and Project Online Expertise
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Troubleshooting
Power BI Solutions
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Development, and SQL Server 2014 Software Programming and Debugging
Oracle Database Administration and Application Development
MySQL Project Management and Application Development
Apple Macintosh Help
Amazon MWS Application Development
By offering a convenient one-stop source for network generalists and specialists, Progent can deliver timely, affordable, and thorough information technology solutions that fit the specific needs of your business.
- State of the Art Remote Connectivity Tools
Protected online connectivity permits Progent's support experts to see precisely what your customers see. This makes it easier to find quick fixes to issues that could otherwise demand a costly onsite visit. Effective remote access software and experienced technicians combine to allow Progent to repair most IT issues rapidly and affordably. Progent is a pioneer in online troubleshooting and remote system analysis.
- Support for Mainstream VPN Products
Progent can provide secure VPN access for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- 24x7 Support for High System Availability
For organizations with line-of-business applications, Progent can provide optional 24x7 online support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager, this offering can help produce high network uptime.
- Help Desk Call Center
Progent's Help Desk Call Center programs are designed especially for budget-conscious businesses whose clients require immediate recourse to a Help Desk Call Center with effective phone support and complete escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of technical experience, refined remote support tools, and understanding of enterprise networking enable companies to escape the limitations associated with excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched in-house resources.
Progent adds value by offering:
How Does My Business Start Getting Online Network Help from Progent?
- Certified Knowledge of Microsoft's Entire Line of Servers
Progent offers in-depth support for Microsoft’s popular server products with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support, Microsoft Windows Server 2008 R2 support, Windows 2003 Server maintenance, MS Exchange 2019 Server deployment, Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting, Exchange Server 2010 maintenance, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for phone support and in-person help per minute. As a result, you owe only for received services. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in areas where Progent provides in-person service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no minimum fee and requires no monthly commitment for services delivered during normal business hours. Many support organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick solutions so you will not be forced to permit minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent has little competition. Businesses who work with trusted independent service providers or who maintain internal IT personnel benefit when Progent passes on information about new technology and proven processes to make their IT environments more robust, protected, and productive.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to provide round-the-clock system tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing potential problems before they cause lost productivity, network monitoring can save your information network from stressful and costly service disruptions.
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.