For small businesses in Florianópolis Santa Catarina, Progent offers support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote support to companies in every state in the United States. (See Progent's client recommendations). Progent also can furnish the consultation CCIE-qualified network specialists for complex infrastructure issues, plus the assistance of CISA and CISM-accredited security engineers to help with high-level security design and disaster recovery preparedness.
Progent's remote support services represent exceptional leverage due to the fact that they are equipped with the practical experience and the advanced technology to resolve the majority of information system problems quickly. Efficient support reduces immediate expenses since solutions take up a smaller number of chargeable consulting minutes. Online support also eliminates the expense of sending a consultant to your site. Your company saves even more with indirect expenses by minimizing or avoiding system downtime and related costs stemming from business disruption, disgruntled clients, idle employees, and de-focused management.
Progent's billing policy for remote support is designed to get the most out of your IT service dollar. Progent bills per minute for telephone-based consulting, so you pay only for the services that you actually get. Unlike many remote service organizations, Progent requires no service activation charge or minimum job duration. Progent's per-minute billing unit and simple model for pricing save you from scenarios where fast repairs manage to end up as substantial bills. Progent's skill at disposing of problems quickly results in your business saving money.
Progent's Online Technical Support Tools
Over time, Progent has fine tuned a set of customized tools and field-tested processes that ensure the maximum level of effectiveness for remote help and repair for small company computer networks. Progent offers safe VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN technology enables the consultants of Progent's Technical Response Center to communicate with your company's system remotely without breaching system security.
Progent's proprietary technical support database system includes detailed records describing all support that Progent's customers have been provided. Progent's staff service personnel have access to the records of assistance rendered to each Progent customer by every Progent engineer. This history of anomalies and resolutions is stored as a readily exploitable proprietary database that permits Progent's online technical experts to share their experiences company-wide to ensure that the quality of Progent's support services grows daily. Progent's high-level accreditations and close associations with important industry leaders including Cisco and Microsoft permit access to additional extensive technical support knowledge bases and allow fast response from manufacturers' internal engineering staff with the result that Progent's remote service specialists are able to arrive at the most efficient resolutions quickly.
Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's phone services in Florianópolis Santa Catarina or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network support, visit Immediate Emergency Support.
Remote Technical Support Services Offered Progent
Progent's online technical service engineers offer advanced credentials in an extensive set of technologies. This broad range of capability permits Progent's consultants to tackle practically any emergency that may occur in a small or midsize business network. Certificates earned by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, and Design Associate.
To provide assistance to customers with multi-OS environments, Progent also provides access to consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Phone-based support services provided by Progent to customers in Florianópolis include:
Additional Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services address a wide spectrum of information technology such as network infrastructure, email solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server economization and simplified administration, and transitioning from legacy systems to current Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to solving network issues enables quick escalation, when required, to engineers with appropriate experience to tackle challenging situations. This expedites repair of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can offer emergency remote assistance for diagnosing problems within UNIX/Linux systems based on leading variants of UNIX such as:
Major Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking consultants, and indicates a consultant's networking knowledge at the master level. Cisco qualified CCIEs can handle the most difficult problems encountered in network infrastructure design, installation, management, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's in-house engineers in isolating anomalies with IOS network administration utilities and developing workarounds or identifying software patches. Cisco CCIEs are an exceptional cost-effectiveness since their deep expertise allows them to fix even the most complex problems quickly. In common instances, less seasoned engineers can struggle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes.
Few support organizations make CCIEs available to help small and medium sized companies. Progent can provide quick phone contact with a Cisco-qualified CCIE so you can get urgent support for complex network problems that are hurting business productivity but are not within the comfort zone of your ordinary IT service group or consultant. Progent's Cisco CCIE support experts can connect to your network via the latest remote troubleshooting technology in order to perform fast, secure, and economical analysis and repair.
Progent's CCIEs can provide assistance with the complete line of Cisco's popular family of networking products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network solutions.
Certified Microsoft Windows Expertise
Progent's Microsoft-premier online support engineers can provide network repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can help you with a broad range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint 2019 planning and deployment, Microsoft Teams configuration help, Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of online PC desktop consulting and support services including Windows 7 migration help, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Certified System Security Consultants
Progent's accredited CISM and CISSP network security engineers offer a variety of system protection services that can improve the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help your business to clean up quickly after a serious penetration. Security consulting services offered by Progent cover thorough security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick recuperation from malicious assaults; installing firewalls; designing secure techniques for off-site and mobile access; securing your email system against spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support services to help companies of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that combine physical resources along with public cloud services. To help you to integrate public clouds with networks, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent offers the services of seasoned remote consulting professionals for contract projects that small businesses frequently request. Billing charges for ongoing development or consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these special fields of computer technology enables clients to complete critical initiatives within budget and on schedule. Progent's special online engineering services include:
How Your Florianópolis Santa Catarina Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center support alternatives for small companies with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for smaller businesses who lack the money or time to support an internal Call Center but who want fast communication with an efficient Help Desk with proficient telephone assistance as well as the technical depth to escalate the most challenging tasks to advanced engineers.
Progent’s Help Desk sharing services allow your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent’s Help Desk Co-management service is a collaborative support solution based on the top professional services automation (PSA) tool for managing end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Call Center consulting services can guide you in creating an effective new Call Center or improving your existing one, identifying or customizing Help Desk Call Center software products to address the special needs of your company, or adding temporary online staff to reinforce your existing Help Desk team to deal with high-demand events like software transitions, major updates, or rolling out brand new business software.
Progent's Help Desk Call Center team of veteran network professionals offers your customers in Florianópolis Santa Catarina immediate contact with a reliable technical support group with years of background delivering telephone-based support and online repair service for computer environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk perception as a key enabler of company productivity, and Progent's intent is to solve rather than just document technical problems.
Business Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Consulting Team offers phone-based and in-depth consulting support and training in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and training for Microsoft business applications including CRM, Microsoft Project, Microsoft Office Word, and MS Excel. For more on Progent's expertise, custom programming, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Apple Mac consultants can promote the imaginative elements of Macintosh environments by providing phone-based help support and education in imaging, audio, and video. Progent's consultants offer assistance in a large selection of Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with special projects like capturing or digitizing audio or video or establishing an audio/video production facility.
Remote Network Monitoring Services
Progent offers businesses in Florianópolis Santa Catarina online network monitoring support centered around Microsoft System Center Operations Manager network monitoring, customized by Progent to suit your environment so your computer maintenance is proactive rather than reactive. By anticipating potential trouble spots before they result in full-scale emergencies, remote monitoring can avoid inconvenient and expensive network failures. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or environments based on a variety of operating systems.
To contact Progent about emergency phone-based expertise with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Urgent Online Support, call 1-800-993-9400, or go to Contact Progent.
Florianopolis Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Florianopolis metro area.
Progent locations in Florianopolis Metro