For small and midsize companies in Florianópolis Santa Catarina, Progent offers support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided remote troubleshooting to businesses in every state in the U.S. (See Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE network specialists for complex connectivity problems, plus the assistance of CISSP and CISM-certified security engineers to handle advanced security architecture and business continuity planning.
Progent's online support services offer excellent leverage due to the fact that they are equipped with the practical background and the sophisticated technology to resolve the majority of network issues rapidly. Efficient support lowers direct costs because service calls require fewer billable minutes. Online support also eliminates the expense of sending a consultant to your office. Your company saves even more in incidental expenses by reducing or eliminating system downtime and related costs due to business discontinuity, upset customers and vendors, unproductive workers, and de-focused management.
Progent's pricing model for remote support is structured to stretch your network support investment. Progent bills by the minute for telephone-based consulting, so you are invoiced exclusively for the support that you actually get. Unlike typical remote service firms, Progent asks for no startup charge or minimum payments. Progent's per-minute billing unit and simple model for pricing do away with scenarios where speedy. minor solutions somehow turn into substantial bills. Progent's skill at handling problems quickly translates into your business spending less cash.
Progent's Remote Support Technologies
Over time, Progent has developed an arsenal of optimized technologies and field-proven processes that allow the highest level of effectiveness for online engineering help and repair for small company computer systems. Progent provides safe VPN support for gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access allows the staff of Progent's remote service group to link to your company's computer system remotely without breaching corporate security.
Progent's proprietary customer support reporting application stores thorough histories for all support that Progent's clients have received. Progent's authorized service personnel have access to the specifics of services delivered to every customer by every Progent consultant. This history of problems and repairs is stored as a readily searchable support database that permits Progent's online support engineers to share their knowledge company-wide to ensure that the quality of Progent's technical support grows over time. Progent's high-level certifications and working associations with important technology companies such as Cisco and Microsoft make available other vast technical knowledge bases and permit quick response from manufacturers' in-house support staff so Progent's remote service experts are able to arrive at the most efficient solutions promptly.
Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's phone services in Florianópolis Santa Catarina or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT help, go to Immediate Urgent Support.
Online Network Support Services Provided by Progent
Progent's phone-based consulting experts offer advanced credentials in an extensive set of disciplines. This wide range of IT skills permits Progent's consultants to address virtually any problem likely to occur in a small or midsize business network. Certifications earned by Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.
To support companies with mixed-OS networks, Progent also offers the support of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security experts, and CISSP-ISSAP engineers.
Remote technical services available from Progent to clients in Florianópolis include:
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UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services address a wide range of computer technology such as network architecture, email solutions, system and process security, UNIX and Windows integration, VMware products for server hardware economization and easy management, and transitioning from older applications to the latest Microsoft Windows or Linux solutions. Progent's team-oriented methodology for resolving technical problems enables fast escalation, if necessary, to engineers with task-relevant expertise to handle complex situations. This expedites solutions of critical problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can provide urgent remote assistance for analyzing anomalies within UNIX/Linux systems based on leading variants of UNIX such as:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
Major Linux variants for which Progent can provide expertise include:
- RedHat
- SUSE
- Debian-GNU
- Slackware
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Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for network professionals, and certifies a person's technical knowledge at the expert level. Cisco CCIEs know how to resolve even the most difficult problems associated with network planning, installation, administration, security, and problem solving. CCIEs work on a privileged basis with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network management tools and coming up with workarounds or locating program updates. Cisco qualified CCIEs provide excellent value because their depth of expertise permits them to solve the most difficult problems quickly. In typical instances, less seasoned consultants can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few consulting providers make Cisco-qualified CCIEs available to assist small and medium sized businesses. Progent offers fast phone contact with a CCIE so your company can get timely assistance for severe network infrastructure issues that are lowering worker efficiency but are outside the scope of your regular computer support resources. Progent's Cisco CCIE consultants can communicate with your computer system via sophisticated on-line troubleshooting technology in order to perform efficient, safe, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's market leading family of networking devices such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.
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Authorized Microsoft Windows Experts
Progent's Microsoft-certified remote service engineers offer computer problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of consulting professionals who can assist you with a wide variety of technology support including Microsoft Windows Server 2022 solution design and integration consulting,
Windows Server 2019 expertise,
Windows Server 2016 migration support and hybrid cloud solutions,
Windows Server 2012 R2 migration expertise,
Windows Server 2008 migration (help, assistance,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 migration, Exchange 2013 consulting,
Exchange 2010 management,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 design and configuration, Microsoft Teams migration expertise, Skype for Business migration support, Microsoft Lync Server 2013 management and Office Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of remote desktop support such as Windows 11 migration and designing and deploying Microsoft 365 cloud environments for Windows workstations.
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CISM and CISSP Premier System Security Professionals
Progent's qualified CISSP and ISSAP security engineers can provide a variety of security solutions that can enhance the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or help you to recover quickly following a serious breach. Security solutions offered by Progent include: thorough network security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; fast recuperation from malicious attacks; installing firewalls; establishing safe techniques for off-site and mobile communication; defending your email infrastructure from viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting support to help organizations of all sizes connect their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that utilize physical IT assets along with public clouds. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration support services that include Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Special Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for special IT projects that small companies frequently request. Progent's charges for ongoing consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these special fields of information technology allows customers to complete critical projects economically and on schedule. Progent's special remote consulting solutions include:
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Call Center Support
Progent's Help Desk support alternatives for small organizations with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Call Center support services are designed for small companies who lack the money or time to build and maintain an in-house Help Desk but who require quick response from an efficient Help Desk with professional phone assistance as well as the available expertise to escalate complex tasks to advanced engineers.
Progent's shared Help Desk services make it possible for your business to share the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Call Center consulting services can assist you in creating an effective new Help Desk Call Center or revamping your current one, identifying or customizing Help Desk Call Center application software to address the special demands of your company, or adding occasional online personnel to reinforce your internal Call Center resources to deal with demanding events like software transitions, major upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of experienced information technology consultants provides your clients in Florianópolis Santa Catarina instant access to an effective network service resource with extensive experience offering phone consulting and remote diagnostics for networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center perception as a significant enabler of company success, and Progent's aim is to resolve instead of simply annotate network issues.
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Business Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Experts staff offers remote and in-depth consulting support and training in specific application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Office Word, and Excel. For additional information concerning Progent's consulting, custom development, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Mac experts can promote the creative facets of Mac environments by providing remote help support and training in graphics, audio, and video. Progent's consultants offer assistance in a range of Macintosh applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also help you with special projects such as capturing or digitizing audio or video or putting together an audio/video production studio.
Remote Network and Server Monitoring Support
Progent offers businesses in Florianópolis Santa Catarina remote network and server monitoring support based on Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent to fit your environment so that your IT maintenance is proactive rather than reactive. By exposing looming problems before they expand into downtime, system monitoring can minimize stressful and expensive network failures. Progent can also use network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or networks based on multiple platforms.
How Your Florianópolis Santa Catarina Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent phone-based help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent.
Florianopolis Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Florianopolis metro area.
Progent locations in Florianopolis Metro