For small and midsize companies in Florianópolis Santa Catarina, Progent provides technical support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the consultation CCIE-qualified engineers for complex infrastructure problems, as well as the services of CISSP-certified security engineers to handle high-level security design and business continuity planning.
Progent's online technical support services offer excellent value due to the fact that they are equipped with the real-world experience and the sophisticated technology to resolve the majority of information system problems rapidly. Efficient support lowers direct costs because service calls take up fewer chargeable minutes. Online support also avoids the cost of sending a consultant to your location. Your company benefits additionally in indirect expenses by minimizing or eliminating system downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted management.
Progent's billing model for online help is designed to stretch your IT service investment. Progent bills on a per-minute basis for phone assistance, so you owe exclusively for the support that you actually get. In contrast to typical remote service companies, Progent asks for no startup charge or minimum job duration. Progent's one-minute billing unit and simple model for pricing avoid situations where quick fixes manage to turn into big bills. Progent's skill at handling problems efficiently results in your business saving cash.
Progent's Remote Service Technologies
Over the years, Progent has developed an array of optimized technologies and field-tested methodologies that permit the highest level of efficiency for remote consulting and troubleshooting for small company information systems. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access enables the consultants of Progent's online support team to communicate with your company's computer system remotely without violating network security.
Progent's highly evolved service database system includes detailed records describing all support that Progent's customers have been provided. Progent's team service personnel have access to the records of support provided to every Progent client by every Progent consultant. This archive of problems and fixes is structured as a readily exploitable internal knowledge base that allows Progent's online technical engineers to share their knowledge with the whole team to make sure that the value of Progent's technical support improves daily. Progent's advanced certifications and close associations with important industry leaders such as Cisco and Microsoft make available additional massive technical databases and permit quick access to vendors' in-house engineering staff so Progent's online consulting experts can come up with optimal resolutions quickly.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone services in Florianópolis Santa Catarina or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network help, visit Immediate Urgent Support.
Remote Technical Services Available from Progent
Progent's phone-based technical support experts offer credentials in an extensive array of products and technologies. This broad range of technical skills permits Progent's consultants to manage practically any emergency that may occur in a small or midsize company information system. Credentials held by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.
To provide assistance to clients with multi-operating system networks, Progent also provides the services of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Remote technical services Offered by Progent to customers in Florianópolis include:
Special Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services address a wide spectrum of computer technology such as network architecture, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware consolidation and easy administration, and migration from older systems to current Microsoft Windows or Linux-powered solutions. Progent's team-oriented methodology for solving network issues promotes fast escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux support engineers can provide emergency online help for troubleshooting anomalies within UNIX/Linux systems powered by popular versions of UNIX such as:
Major Linux variants for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the highest recognition for networking consultants, and validates an individual's technical skills at the master level. CCIEs know how to deal with the most difficult problems associated with network infrastructure planning, deployment, administration, protection, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's internal product support engineers in isolating problems with IOS Software network administration tools and coming up with workarounds or locating program updates. Cisco qualified CCIEs provide exceptional cost-effectiveness because their deep experience allows them to resolve the most intractable problems quickly. In common instances, less qualified service providers can wrestle for many hours or even days with the same problems that a CCIE can fix in minutes.
Few consulting organizations make Cisco CCIEs available to assist small and medium sized companies. Progent can provide quick phone contact with a Cisco CCIE so your company can get urgent support for serious network infrastructure problems that are hurting worker productivity but are outside the experience of your regular computer maintenance providers. Progent's Cisco CCIE consultants can interface to your computer system by means of advanced remote support tools to perform efficient, safe, and economical diagnosis and repair.
Progent's CCIEs can provide assistance with the complete line of Cisco's industry-leading selection of infrastructure appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
Certified MS Windows Expertise
Progent's Microsoft-premier remote support experts offer network problem solving and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can help you with a broad variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2016 migration consulting services,
SharePoint 2019 planning and deployment, Microsoft Teams integration, Microsoft Skype for Business migration consulting, Lync Server 2013 management and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a full array of remote desktop services including Windows 7 migration help, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and automating workstation deployment.
CISSP, ISSAP, and CISM Certified Network Security Consultants
Progent's accredited CISSP and ISSAP network security engineers can provide a variety of security services to enhance the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against assaults or assist you to recuperate quickly after a damaging breach. Security solutions available from Progent cover comprehensive security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick recuperation from malicious assaults; integrating firewalls; building secure mechanisms for remote and mobile communication; defending your messaging infrastructure against viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support to help companies of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that utilize on-premises resources as well as public clouds. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent can provide the services of world-class remote consulting experts for special projects that small businesses often need. Billing rates for ongoing consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology enables clients to execute major projects within budget and on schedule. Progent's project-based remote engineering services include:
How Your Florianópolis Santa Catarina Company Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Help Desk support programs for small companies with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Call Center support services are ideal for small businesses who don't have the resources to support an internal Help Desk but who need fast communication with a dependable Help Desk with proficient phone assistance plus the available expertise to escalate complex trouble tickets to high-level engineers.
Progent’s Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) tool for managing service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can guide you in building an efficient new Call Center or enhancing your current organization, selecting or enhancing Call Center software products to address the special needs of your company, or adding occasional phone support staff to work with your existing Help Desk Call Center resources to handle high-demand events such as software migrations, mass upgrades, or installing brand new applications.
Progent's Call Center staff of veteran information technology professionals offers your computer users in Florianópolis Santa Catarina fast communication with an effective support resource with years of background delivering phone help and remote troubleshooting for IT systems powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center the reputation as a crucial contributor to business success, and Progent's aim is to fix instead of merely document technical issues.
Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Team offers phone-based advanced engineering support and training in specific business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver expertise, custom development, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Word, and Office Excel. To learn more about Progent's consulting, custom development, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Apple Mac experts can nurture the imaginative elements of Mac environments by offering phone-based help support and training in graphics, audio, and video. Progent's support professionals offer expertise in a range of Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with specific jobs like scanning or digitizing audio or video or configuring an audio/video post production facility.
Online Network Monitoring Services
Progent offers companies in Florianópolis Santa Catarina online network monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent to fit your environment so your network maintenance is proactive rather than reactive. By spotting emerging issues before they grow into downtime, proactive monitoring can ward off disruptive and costly service failures. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or networks that support a variety of platforms.
To contact Progent about emergency phone-based expertise with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Online Help, phone 1-800-993-9400, or visit Contact Progent.
Florianopolis Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Florianopolis metro area.
Progent locations in Florianopolis Metro