Immediate Phone Help for Florianópolis Santa Catarina UNIX, Linux, or Solaris SystemsFor small and midsize companies in Florianópolis Santa Catarina, Progent offers help for computer systems based on UNIX or Linux or for environments that feature a mix of UNIX-family systems and Windows platforms. Progent has provided online troubleshooting to companies in every state in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified engineers for complex connectivity issues, plus the services of CISSP and CISM-certified security consultants to handle high-level security design and business continuity preparedness.

Progent's remote support engineers represent excellent leverage because they have the real-world background and the sophisticated technology to resolve most information system problems quickly. Efficient support lowers immediate expenses since solutions require fewer chargeable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your site. Your company saves even more with incidental costs by reducing or eliminating system outages and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management.

Progent's pricing model for online support is structured to stretch your network support investment. Progent charges by the minute for phone assistance, so you pay exclusively for the support that you actually get. In contrast to typical remote support organizations, Progent imposes no startup charge or minimum job duration. Progent's per-minute billing unit and clean model for pricing save you from situations where fast solutions somehow end up as major bills. Progent's skill at dealing with problems quickly results in your company conserving cash.

Progent's Remote Service Technologies
Over time, Progent has developed a collection of optimized technologies and field-proven processes that ensure the maximum level of efficiency for remote help and repair for small company computer systems. Progent provides safe VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN technology allows the staff of Progent's online support team to link to your company's environment without breaching corporate security.

Progent's sophisticated customer support database system keeps comprehensive records for all support that Progent's clients have been provided. Progent's team service personnel have the benefit of the records of services delivered to each customer by every engineer. This history of issues and solutions is structured as a readily retrievable proprietary database that permits Progent's remote support engineers to communicate their knowledge company-wide to ensure that the value of Progent's support improves over time. Progent's advanced accreditations and close relationships with key vendors such as Cisco and Microsoft make available other extensive technical databases and allow priority response from vendors' in-house product engineers with the result that Progent's online consulting experts are able to determine the most efficient resolutions in the least time.

Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's remote services in Florianópolis Santa Catarina or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for network help, visit Immediate Emergency Support.

Remote Technical Services Provided by Progent
Progent's phone-based technical support experts possess advanced credentials in a comprehensive array of technologies. This broad scope of capability permits Progent's engineers to manage virtually any emergency likely to crop up in a small company information system. Certificates earned by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, and Design Associate.

To help companies with mixed-operating system networks, Progent also offers the support of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.

Remote support services available from Progent to small businesses in Florianópolis include:

  • UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services address a wide range of computer technology including system architecture, email solutions, system and operational security, UNIX/Linux and Microsoft Windows integration, VMware products for server consolidation and simplified management, and transitioning from older applications to the latest Microsoft Windows or Linux solutions. Progent's team-oriented methodology for resolving technical problems enables quick escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers service expense.

    Progent's UNIX and Linux support engineers can provide emergency online assistance for troubleshooting anomalies affecting UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX such as:

    • macOS and OS X
    • Solaris
    • IBM AIX OS
    • HP-UX
    • BSD
    • SCO
    • Silicon Graphics IRIX (SGI/IRIX)
    Important Linux versions for which Progent can provide expert support include:
    • RedHat
    • SUSE
    • Debian-GNU
    • Slackware

  • Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
    Cisco Engineers for Florianópolis Santa CatarinaThe Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure professionals, and certifies an individual's networking knowledge at the master level. CCIEs know how to handle the most complex problems associated with network planning, installation, maintenance, protection, and repair. Cisco CCIEs can cooperate closely with Cisco's in-house support staff in isolating problems with Cisco IOS Software network management tools and coming up with workarounds or locating program updates. Cisco CCIEs represent an exceptional cost-effectiveness since their deep experience permits them to resolve the most intractable problems rapidly. In common cases, less qualified consultants can struggle for many hours or even days with the same problems that a Cisco CCIE can resolve in minutes. Few service firms make CCIEs accessible to assist small and medium sized companies. Progent can provide fast telephone contact with a Cisco CCIE so your company can receive timely support for complex network issues that are hurting business productivity but are not within the experience of your regular computer maintenance providers. Progent's Cisco CCIE engineers can communicate with your network by means of the latest on-line troubleshooting tools to perform fast, safe, and economical diagnosis and repair. Progent's CCIEs offer assistance with the complete line of Cisco's popular selection of connectivity appliances such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, plus VPN technology.

  • Certified Microsoft Windows Expertise
    Microsoft Windows Experts for Florianópolis Santa CatarinaProgent's Microsoft-premier online service experts can provide computer troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the expertise of consulting engineers who can assist you with a broad range of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration, Exchange Server 2010 management, SharePoint Server 2016 migration and hybrid integration support, SharePoint 2019 planning and configuration, Microsoft Teams migration expertise, Microsoft Skype for Business migration support, Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online planning, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a wide range of online desktop support such as Windows 7 migration support, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISSP and ISSAP Certified Network Security Engineers
    CISSP Certified System Security Experts for Florianópolis Santa CatarinaProgent's certified CISSP, ISSAP, and CISM security consultants can provide a variety of system protection solutions to strengthen the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows environment against internal or external threats or help your company to clean up quickly after a serious penetration. Security consulting services offered by Progent include: comprehensive network security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; quick cleanup after malicious assaults; installing firewalls; building safe techniques for off-site and mobile communication; protecting your email system against viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert remote consulting to help companies of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that combine local resources as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Microsoft 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background providing advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Additional Support Programs Available from Progent
Progent offers the skills of world-class remote consulting experts for contract IT projects that small businesses often need. Progent's rates for longer-term consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology allows clients to complete major projects within budget and on time. Progent's project-based remote engineering solutions include:
  • Help Desk Support
    Progent's Help Desk Call Center support programs for small organizations with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center support services are ideal for smaller companies who lack the budget to create an internal Help Desk Call Center but who require quick access to a reliable Help Desk with professional phone support plus the in-depth expertise to escalate the most challenging problems to high-level consultants.

    Progent's Co-managed Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.

    Progent's Call Center consulting support can guide you in establishing an efficient new Help Desk Call Center or improving your current one, identifying or customizing Help Desk Call Center software products to meet the unique needs of your company, or providing occasional online staff to reinforce your existing Help Desk Call Center team to handle unusually busy situations like software transitions, mass updates, or rolling out new applications.

    Progent's Help Desk staff of experienced information technology consultants gives your customers in Florianópolis Santa Catarina quick access to an efficient network service group with extensive experience offering telephone-based help and online diagnostics for IT systems powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk perception as a key driver of business productivity, and Progent's aim is to solve instead of just report IT problems.

  • Business Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Team provides remote professional consulting expertise and training in special application fields including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, MS Project, Word, and Microsoft Excel. To learn more information concerning Progent's consulting, custom development, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

    Progent's Apple Mac experts can support the creative aspect of Mac systems by delivering phone-based help support and training in graphics, audio, and video. Progent's consultants offer help in a variety of Macintosh creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with special projects such as scanning or digitizing audio or video or setting up an audio/video post production studio.

    Remote Network and Server Monitoring Services
    Progent offers businesses in Florianópolis Santa Catarina online network monitoring support centered around MS System Center Operations Manager network monitoring, customized by Progent to accommodate your environment so that your computer support is proactive rather than reactive. By anticipating emerging issues before they cause crashes, automated monitoring can avoid inconvenient and expensive service breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or systems powered by multiple platforms.

How Your Florianópolis Santa Catarina Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency remote expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.

Florianopolis Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Florianopolis metro area.

Onsite IT Consulting
Progent locations in Florianopolis Metro

City Address Phone Link
Florianópolis R. Rafael Bandeira, 328, Centro
Florianópolis, SC 88015-450
+55 (48) 3181 0131 Florianópolis Network Support Services

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    Progent can help your business to plan an upgrade to Microsoft Teams from Skype for Business or Lync Server and install, manage, and troubleshoot a cloud or hybrid deployment of Teams. Progent can assist you to connect Teams with Microsoft Office and Microsoft 365 apps, Exchange, SharePoint Online, and your phone infrastructure.

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    Exchange 2016 Upgrade Computer Consulting

    Progent can help you in all phases of your upgrade to Microsoft Exchange Server 2016 such as planning high availability (HA) infrastructure for an on-premises, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V design; determining mass storage capacity required for your VMs, databases and logs; setting up hardware load balancing (HLB) for high-availability CAS services; planning, configuring and testing Exchange and Windows Servers and DAG groups; integration with SharePoint; updating the firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web.

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    Lync 2013, renamed Skype for Business, enables organizations of any size to build a centrally managed and protected communications ecosystem that permits a Bring-Your-Own-Device computing style with instant messaging (IM), real-time presence, web meetings with app sharing, and both IP-based and PSTN telephony across a wide assortment of desktop and handheld clients. Progent's Microsoft-certified Lync Server 2013 experts and network integrators can assist you to evaluate the business benefits of Lync 2013, create an in-house, cloud-resident (via Microsoft Lync Online) or mixed model appropriate for your present and future goals, implement Lync Server 2013 in a way that expedites your ROI, and deliver custom online and on-premises training to your management team and users. Progent offers expertise in critical components of a Lync 2013 deployment that include Windows Server, SQL Server and Exchange, and Progent can help your organization to combine Lync Server 2013 with popular Microsoft Office and Microsoft 365 apps such as Outlook and PowerPoint.

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    Tracking Service Costs IT Consultants

    Progent uses a sophisticated support reporting system that stores and organizes complete documentation for all billed services. Unlike some freelance consultants or local service organizations who offer scant documentation or details of tasks done, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support reports transmitted by every staff member to every client. The discipline of detailing and archiving support records results in more efficient support and avoids a variety of typical problems such as when a service customer is virtually held captive to a consultant who won't release vital service information.

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    Network monitoring commonly entails observing a system's resource utilization in order to uncover data traffic backups or troubleshoot hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free monitoring tools that work under Linux and can be deployed to monitor multi-OS networks where UNIX and Windows coexist. Progent's network support consultants can help you take advantage of both these tools to tune and repair your network. Progent's UNIX consulting professionals offer small companies and developers help with managing and servicing UNIX and Linux systems that work with Windows-based technology.

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    Progent's IT outsourcing services offer economical computer support for mid-size corporations. Whether it involves planning network infrastructure, creating an in-house Help Desk or using an outside one, deploying a new email platform, monitoring your system, or developing a web-based business application, outsourcing your IT technical services can reduce expenses and minimize risks, permitting network service budgets to grow in a more moderate and manageable fashion than is feasible by amassing a large, all-purpose in-house network support organization. Progent's Outsourcing White Paper and flyers show how Progent can enable you to build a secure and robust network architecture for your vital Windows-powered business software such as Windows Server 2008, Exchange Server, and SQL Server.

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    Microsoft supports transparent hybrid networks that combine Microsoft 365 Exchange Online and local Exchange systems. This permits you to have specific Exchange mailboxes located on your on-premises datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consulting team can help you with any facet of designing, implementing and troubleshooting your hybrid Microsoft 365 Exchange Online deployment. Progent's Exchange consultants can deliver occasional expertise to help you through stubborn technical issues and also offer comprehensive project management outsourcing or co-sourcing to make sure your hybrid Microsoft 365 Exchange solution is completed on schedule and on budget.

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    Progent's Check Point firewall consultants can help you design, configure, and manage firewall environments built around Check Point Next Generation security gateways and Check Point's subscription-based SandBlast security services. Progent can also help you maintain older Check Point firewall models or upgrade efficiently to Check Point's modern firewalls.

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    Progent's Palo Alto Networks firewall consultants can show you how to choose, deploy, and manage Palo Alto Networks firewalls to provide a next-generation security ecosystem that extends across your on-premises and cloud-based assets and protects any user at any location with any endpoint device.

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    Microsoft Lync 2010 supports IM, Real Presence, voice/video conferencing, desktop collaboration, as well as VoIP and traditional public switched telephone network (PSTN) voice communication. Microsoft Lync Server 2010 can extend the functionality of Exchange Server, SharePoint Server and Office desktop or cloud-based Microsoft 365 and streamlines administration through integration with Active Directory. Lync 2010 can also reduce expenses by eliminating VoIP hardware and subscription fees, PBX gear, or legacy video conferencing technology. Progent's Microsoft-certified IM and Presence consultants offer remote and onsite support to help your company to maintain and troubleshoot your current Lync 2010 deployment or assess the advantages of upgrading from Lync to Skype for Business, which is Microsoft's renamed and revamped release of the product. Progent can also assist you to design and execute a smooth Skype for Business migration or a migration to Microsoft Teams.

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    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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    Cisco Nexus series switches are engineered to deliver the speed, scale, availability, virtualization support, density, security and ease of management required to function as the heart of a world-class data center. Progent's Cisco-certified Nexus switch experts are available to provide remote and onsite consulting and troubleshooting services to help your business to design an optimal switch topology, build pilot environments to validate your switching solution, install and configure Nexus switches, create and implement effective policies, run security and compliance tests, set up advanced monitoring, fully utilize network resources through virtualization, analyze and repair switching and routing issues, maximize performance, plan for expected growth, and set up the advanced zero-downtime capabilities incorporated into Cisco's Nexus family of switches. Progent's consultants can also assist you to migrate non-disruptively from outdated Nexus models or Catalyst switches to current Nexus switches.

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    Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can help you to contain the spread of an ongoing ransomware attack. Call 800-462-8800

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    Internet Security and Acceleration Server 2006 is a comprehensive gateway that provides a fully integrated application layer firewall, virtual private network (VPN), proxy, and Web caching platform for securing the Internet-facing applications of any sized business against a wide variety of attacks. Progent's Microsoft-certified ISA Server 2006 engineers can help you design, cost-justify, pilot, install, configure and support the any version of ISA Server on your information system.

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    Progent's high availability interoffice connectivity and 24x7 system infrastructure professionals can help small companies achieve non-stop Interoffice connectivity through redundant system architectures featuring automatic failover. Progent's Cisco Certified Internetwork Experts can plan and implement fault tolerant Inter-office connections based on non-stop EIGRP network routers or zero-downtime OSPF deployment of Cisco routers. Progent can show you how multi-path connections and automatic fail-over offers affordable 24x7 interoffice networking.

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    Progent's application experts have worked for two decades with .NET tools and the Visual Studio development system and are able to build or update .NET applications quickly and at low cost.

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    Progent's Cisco-certified wireless networking consulting experts can assist businesses of any size to plan, deploy, manage and troubleshoot Cisco Aironet wireless access point solutions to provide the performance, coverage, density, expandability, security and manageability needed for transparent connectivity between wireless and wired network infrastructure. Progent offers efficient online and on-premises support for end-of-life and current 802.11ac Aironet APs and Progent can assist you plan and manage wireless solutions that include indoor and outdoor Aironet APs.

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    Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis solution that opens the door to the rapid creation of a new generation of enterprise-class programs that can give your business a critical competitive advantage. Microsoft SQL Server 2000 features built-in support for XML and the ability to query across the Internet and beyond the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 consultants, averaging more than over 10 years of work supporting Microsoft integration, assures you success in planning, deploying and managing Microsoft SQL Server solutions that are seamlessly integrated with other applications powered Microsoft's .NET environment.

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    Progent is convinced that a carefully architected and implemented network can be a vital factor for enabling a firm's success, and Progent follows this philosophy in our own system infrastructure. Progent has built a non-stop virtual office infrastructure that enables our in-house consultants and certified contractors to deliver rapid and effective service, collaborate closely on challenging jobs, and experience professional and private growth by acting as a member of an exciting company ethos of self motivation and freedom.

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    Progent's ProSight Virtual hosting services provide small and midsize companies a range of benefits such as lower capital costs, savings on operational expense, better executive focus, world-class security, greater fault tolerance, and business continuity.

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