For small and midsize companies in Florianópolis Santa Catarina, Progent offers help for information systems based on UNIX or Linux or for networks that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. (See Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE network specialists for complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited security consultants to help with high-level security design and disaster recovery planning.
Progent's online technical support services offer exceptional leverage because they have the real-world experience and the sophisticated technology to resolve the majority of information system issues rapidly. This reduces immediate expenses since solutions take up a smaller number of chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your organization saves additionally with indirect expenses by reducing or eliminating network downtime and related costs resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives.
Progent's pricing model for remote help is designed to get the most out of your network support investment. Progent bills by the minute for phone consulting, so you are billed just for the support that you receive. In contrast to many online service firms, Progent asks for no initialization fee or minimum job duration. Progent's per-minute granularity and clean policy for billing prevent situations where fast fixes manage to end up as large invoices. Progent's penchant for dealing with technical issues efficiently results in your company conserving money.
Progent's Online Technical Support Technologies
Over the years, Progent has refined an arsenal of optimized tools and field-proven methodologies that promote the highest degree of effectiveness for remote consulting and troubleshooting for small and midsize company IT systems. Progent provides safe Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN connectivity permits the staff of Progent's Technical Response Center to link to your network remotely without breaching corporate security.
Progent's proprietary technical support database application includes extensive histories of the support that Progent's clients have received. Progent's team consultants have access to the history of all help provided to each customer by any engineer. This history of issues and fixes is stored as a readily exploitable internal knowledge base that allows Progent's online technical engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's high-level accreditations and working associations with key industry leaders such as Cisco and Microsoft permit access to additional vast support databases and permit priority access to vendors' in-house product engineers with the result that Progent's online service experts can find optimal resolutions in the least time.
Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's remote support in Florianópolis Santa Catarina or to learn additional information about Progent's phone support programs, call Progent at
Online Technical Services Provided by Progent
Progent's remote technical service professionals have credentials in an extensive set of disciplines. This broad range of IT skills permits Progent's consultants to resolve almost any emergency likely to take place in a small company information system. Certifications awarded to Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.
To provide assistance to customers with mixed-operating system networks, Progent also provides the skills of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Remote technical support services Offered by Progent to small businesses in Florianópolis include:
Progent's UNIX/Linux consultants can offer emergency phone-based help for analyzing problems within UNIX, Linux, or Solaris networks based on popular versions of UNIX such as:
Progent in addition can deliver a wide array of remote desktop consulting and support services such as Microsoft Windows 11 integration and designing and implementing Microsoft 365 cloud solutions for Windows desktops.
Progent's shared Help Desk services make it possible for your business to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution built around the leading PSA tool for managing service requests, ticketing, ownership, status tracking, and reporting.
Progent's Call Center consulting services can support you in building an efficient new Call Center or improving your existing organization, evaluating or enhancing Help Desk application software to meet the unique demands of your company, or providing temporary phone support personnel to reinforce your internal Help Desk Call Center team during high-demand scenarios such as software transitions, major upgrades, or rolling out new applications.
Progent's Call Center team of experienced network experts provides your clients in Florianópolis Santa Catarina fast contact with an efficient technical support group with years of background delivering phone help and online diagnostics for IT systems powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center recognition as a significant driver of company efficiency, and Progent's intent is to solve rather than merely annotate technical problems.
Progent's Mac consultants can support the imaginative elements of Macintosh systems by delivering remote consulting services and training in graphics, audio, and motion video. Progent's consultants can provide expertise in a large selection of Macintosh applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common jobs such as capturing or digitizing audio or video or configuring an audio/video post production lab.
Online Network Monitoring Support
Progent can provide companies in Florianópolis Santa Catarina online network monitoring services powered by MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your business so your IT maintenance is proactive and automated. By uncovering emerging trouble spots before they expand into downtime, system monitoring can head off stressful and expensive information system crises. Progent can also deploy network monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments based on multiple operating systems.
Florianopolis Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Florianopolis metro area.
City | Address | Phone | Link |
Florianópolis | R. Rafael Bandeira, 328, Centro Florianópolis, SC 88015-450 Brazil |
+55 (48) 3181 0131 | Florianópolis Network Support Services |