Fast Online Troubleshooting for Florianópolis Santa Catarina IT Networks
For businesses in Florianópolis Santa Catarina, Progent provides online technical support for networks based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have provided online support to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex networking problems, plus the services of CISA and CISSP-certified cybersecurity consultants to help with high-level security architecture and diagnostic jobs.
Progent's online support engineers provide exceptional leverage due to the fact that they have the practical background and have access to the sophisticated technology necessary to resolve most information system problems quickly. This lowers direct expenses since solutions accumulate fewer chargeable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your company benefits additionally in indirect expenses by reducing or avoiding system outages and associated losses resulting from business disruption, upset clients, idle employees, and de-focused management. Progent's extensive remote consulting expertise is particularly important for organizations that depend on public clouds for critical infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be useful.
Progent's pricing model for remote help is designed to stretch your IT service investment. Progent bills by the minute for telephone-based assistance, so you are charged just for the support that you receive. Unlike many remote support firms, Progent asks for no initialization charge or minimum job duration. Progent's one-minute billing unit and clean policy for billing do away with scenarios where quick repairs somehow turn into big tabs. Progent's penchant for dealing with technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of customized technologies and field-tested processes which permit the maximum degree of effectiveness for remote engineering help and repair for IT systems of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's remote service group to connect to your network without compromising system security.
Progent's advanced technical support reporting application maintains comprehensive documentation describing all support that Progent's clients have been provided. Progent's authorized service personnel have access to the specifics of all help rendered to each Progent customer by any Progent engineer. This database of anomalies and resolutions is organized as a conveniently searchable internal database that enables Progent's remote support professionals to communicate their experiences with the whole team to make sure that the value of Progent's support services grows over time. Progent's high-level accreditations and close relationships with key industry leaders such as Cisco and Microsoft make available other massive technical support knowledge bases and permit quick access to manufacturers' in-house product engineers with the result that Progent's remote consulting specialists are able to find the best solutions in the least time.
Online support services provided by Progent to customers in Florianópolis Santa Catarina include:
Authorized Microsoft Windows Experts
Progent's Microsoft-certified remote support engineers offer computer system troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can assist your company with a wide variety of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 Server migration, Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration support, Microsoft Teams configuration help, Microsoft Skype for Business migration support, Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of affordable desktop consulting and support services to help you business to deploy, integrate, repair, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop consulting services include offering Windows 10 migration assistance as well as System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the management of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network professionals, and indicates a consultant's technical knowledge at the expert level. Cisco CCIEs can handle the most difficult issues associated with network planning, deployment, management, compliance, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's internal engineers in analyzing anomalies with IOS network management utilities and developing alternate approaches or locating software patches. Cisco CCIEs provide excellent cost-effectiveness since their depth of experience allows them to fix problems quickly. In typical cases, less seasoned service providers can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified consultants can tie into your network using state-of-the-art remote support tools to perform quick, safe, and affordable diagnosis and remediation.
Florianopolis Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Florianopolis metro area.
Progent locations in Florianopolis Metro
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's popular selection of connectivity appliances. Cisco technology expertise offered by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers planning and management, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting and support services, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco VoIP phones and IP video desktop phones solutions and wireless IP phones configuration, Cisco Meraki Wi-Fi access point planning and configuration, Cisco Aironet APs deployment services, Cisco WiFi controllers support Services, Cisco VPN engineering services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of system protection solutions that can strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against assaults or help you to clean up rapidly following a damaging breach. Security services offered by Progent cover in depth network security and compliance evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast cleanup after virus and worm assaults; installing firewalls; designing secure techniques for off-site and mobile communication; defending your email infrastructure from spam and DHA attacks; and initiating 24x7 network monitoring.
Progent offers expert online consulting services to help businesses of any size connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that utilize local IT assets along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a repeatable process for recovering applications and services quickly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and patches and can produce audit reports to verify full service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, configure, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high level of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide phone-based support services to address a broad array of computer technologies including network infrastructure, email solutions, network and operational security, plus UNIX/Linux and Windows coexistence. For server hardware economization and easy administration in networks that combine Linux-based systems with Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also assist with transitioning from legacy systems to MS Windows or Linux-based solutions. Progent's team-oriented methodology for resolving network issues promotes quick escalation, when required, to engineers with appropriate experience to handle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux support engineers can provide urgent remote help analyzing anomalies within UNIX/Linux systems powered by leading derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price services intended to allow small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by some of the industry's top enterprises. Progent's ProSight portfolio of outsourced network management services addresses all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the entire malware attack progression including protection, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services deliver economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital data, applications and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to deliver centralized management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and debug their networking appliances such as switches, firewalls, and load balancers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating devices that require critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management staff and your Progent consultant so any looming issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you’re making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's ability either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup system that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for special IT programs. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these important areas of computer technology enables clients to execute major projects economically and on schedule. Progent's project-based online engineering services include:
How Your Florianópolis Business Can Contact Progent's Online Support Professionals
Call Center Services
Progent's Help Desk service offerings for organizations with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's regular desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems.
Progent’s shared Help Desk services allow your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent’s shared Help Desk service is a collaborative support solution built around the top professional services automation tool for handling service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk Call Center team of seasoned network experts provides your workers in Florianópolis Santa Catarina quick contact with a dependable network service group with extensive background providing telephone-based support and online troubleshooting for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk perception as a solid contributor to business productivity, and Progent's goal is to fix and not merely record technical issues.
- Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Consulting staff can supply remote and in-depth engineering expertise and education in special business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and training for Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's expertise, custom development, and education services, see Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent offers businesses in Florianópolis Santa Catarina remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your business so that your network support is proactive rather than reactive. By anticipating emerging trouble spots before they result in network outages, system monitoring can ward off disruptive and costly service failures. Progent can also use network monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or networks powered by a combination of OS platforms.
To contact Progent about urgent online support with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Help, call 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Florianópolis Santa Catarina, Progent's phone-based network support specialists can provide effective and affordable system help the moment your company has to have it. More than 15 years of offering remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to fix IT problems quickly while eliminating the expense and lost productivity associated with on-site service calls.
Even if your Florianópolis organization has a regular freelance support technician or employs a full time IT staff that know how to deal with common computer problems, Progent’s Microsoft and Cisco certified consultants can offer a convenient and seamless virtual extension of your local resources for situations when your usual service personnel either lack the bandwidth or the expertise to fix sudden network emergencies or especially complicated integration problems.
Advantages of Progent's IT Support for Companies in Florianópolis Santa Catarina
Progent's online network troubleshooting services enable your Florianópolis organization to realize the benefits of on-call, expert network support without the expense of maintaining a full-time IT staff. Your network will acquire added business value by being more reliable, productive, and secure. Advantages to your business include:
- Seamless remote expansion of your local IT resources
For most offices in Florianópolis Santa Catarina, local computer service resources, whether consisting of independent consultants or a full-time maintenance staff, can handle typical network problems. On the other hand, major troubles may occur when local support personnel are too busy or unavailable, and some trouble may involve IT products that is unfamiliar to your usual support technicians. In these situations, Progent's on-call service specialists give you an easy, quick, and budget-friendly solution to supplement your regular help and to transfer valuable information to improve your capability to handle downstream issues in-house.
- Less Reliance on Individual Service Providers
For network support, smaller offices commonly depend on independent freelance consultants. Although freelance service people have smaller internal costs than big support companies and can afford to charge marginally less, they are occasionally overextended, making it difficult to respond rapidly to urgent situations. If an independent consultant is occupied with another customer, sick, on a trip, or in training, the absence of reserve help may force your business to go without help during an emergency. As your business grows, network unavailability and trouble with critical applications become more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a dependable source of backup service experts to make sure your network stays available.
- Build a Scalable Foundation for Seamless Growth
Companies often begin with an IT architecture created on a shoestring budget. Without a proper framework, band-aid fixes can get piled on top of a weak foundation. When a company grows, stability and expandability issues can impede the productivity of the business. Such poorly designed environments need careful analysis, smart strategic planning, and broad-based IT expertise to evolve to a system architecture able to offer the solid foundation to meet critical business requirements and ease future growth.
- Work with Solution Providers Rather Than Product Resellers
Smaller organizations require guidance and technical education to navigate through an increasingly complicated maze of technology alternatives available for accelerating business growth and improving efficiency. Businesses hardly need a network consultant who is trying to earn a commission on a specific vendor's products. Network support and product sales can lead to a situation where the proposed
solution is built around a predetermined product instead of the true needs of a business. Progent avoids these dilemmas by offering just services rather than products. This enables Progent to match technical consulting with the real interests of clients.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of IT expertise, refined support tools, and understanding of corporate IT allow businesses to escape the pitfalls associated with excessive dependence on smaller service firms, independent freelance service providers, or limited internal IT help.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Computer Support from Progent?
- In-depth Expertise in Microsoft's Full Family of Servers
Progent can provide world-class expertise for Microsoft’s powerful server products with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment help, Microsoft Windows Server 2008 support, Windows Server 2003 upgrades, MS Exchange 2019 integration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration, Exchange 2010 Server support, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing model is to bill for online service and on-site help by the minute. Consequently, you are invoiced only for delivered support. Progent does not demand a higher rate for after-hours or priority service, and within California or in areas where Progent provides on-site service, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no initialization charge and asks no retainer for support services delivered during normal working hours. Many service firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for quick repairs so you won't be tempted to allow minor problems to fester.
- Full Documentation of IT Services
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all billed support activities. Unlike many freelance consultants or small service firms who offer minimal documentation or specifics of tasks done, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports sent by every staff member to every customer. The practice of documenting and archiving support activity results in more efficient support and eliminates a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who won’t let go of vital service information.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to provide 24x7 remote monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By uncovering possible issues before they cause lost productivity, network monitoring can keep your information network from painful and expensive service losses.
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.