Fast Online Support for Florianópolis Santa Catarina Computer Systems
For companies in Florianópolis Santa Catarina, Progent provides online help for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online support to companies in every state in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle complex networking issues, plus the services of CISA and CISSP-certified security consultants to help with high-level security architecture and troubleshooting issues.
Progent's online support experts provide excellent value due to the fact that they possess the practical experience and have access to the sophisticated tools necessary to solve the majority of information system issues rapidly. Efficient support lowers immediate expenses because solutions accumulate minimal chargeable consulting minutes. Online support also avoids the cost of dispatching a consultant to your site. Your organization saves even more with indirect expenses by minimizing or avoiding system outages and related losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote consulting experience is particularly valuable in environments that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be useful.
Progent's pricing model for online support is structured to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed exclusively for the services that you receive. Unlike many online service firms, Progent asks for no startup surcharge or minimum payments. Progent's per-minute billing unit and clean policy for pricing do away with scenarios where quick solutions manage to turn into large invoices. Progent's penchant for dealing with problems efficiently means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of customized tools and field-proven processes which promote the highest degree of efficiency for remote help and troubleshooting for IT networks of any size. Progent offers safe Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's remote service group to interface to your company's environment remotely without compromising corporate security.
Progent's advanced technical support reporting system includes thorough documentation describing all support that Progent's clients have received. Progent's staff engineers have the benefit of the specifics of all help rendered to each Progent client by every consultant. This history of trouble tickets and resolutions is structured as a readily searchable support knowledge base that enables Progent's online technical experts to share their knowledge company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and working associations with major industry leaders such as Cisco and Microsoft make available other extensive technical support knowledge bases and permit priority access to vendors' internal engineering staff with the result that Progent's online service specialists can find optimal solutions quickly.
Remote support offered by Progent to companies in Florianópolis Santa Catarina include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote support engineers can deliver network troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist your company with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 migration, Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration consulting services, Microsoft Teams expertise, Skype for Business Server planning and deployment consulting, Lync Server management, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of cost-effective desktop support services to assist you company to deploy, configure, troubleshoot, and manage desktop PCs and laptops based on Windows. Progent's desktop support services cover areas such as offering Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the management of your desktops and web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking consultants, and certifies a person's technical skills at the master level. Cisco-qualified CCIEs know how to resolve even the most difficult challenges encountered in network infrastructure planning, integration, administration, security, and repair. CCIEs can cooperate with the highest priority with Cisco's internal engineers in analyzing problems with IOS Software network management tools and developing alternate approaches or identifying program updates. Cisco CCIEs offer exceptional cost-effectiveness since their broad experience allows them to find solutions for problems rapidly. In typical cases, less seasoned engineers can wrestle for many hours or even days with identical problems that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can tie into your environment using sophisticated on-line support technology in order to provide fast, safe, and economical diagnosis and remediation.
Florianopolis Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Florianopolis metro area.
Progent locations in Florianopolis Metro
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's industry-leading selection of infrastructure appliances. Cisco technology support offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support services, Nexus switch consulting and support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco VoIP phones and IP video desktop phones support and Cisco wireless IP phones configuration, Cisco Meraki wireless access point layout and set up, Cisco Aironet Access Points planning and integration support, Cisco WiFi controllers support Services, Cisco VPN Consulting help, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of security services that can strengthen the immunity of your Windows, Apple macOS and OS X, or Linux network against assaults or assist you to recuperate quickly after a damaging penetration. Security solutions offered by Progent cover thorough data security analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick cleanup after malicious attacks; integrating firewalls; establishing secure architectures for remote and mobile communication; defending your email infrastructure against viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced online support services to help businesses of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that utilize on-premises IT assets as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has over two decades of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent workflow for recovering services rapidly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and patches and can produce reports to confirm full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help you to design, configure, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud environments that provide high uptime, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high level of automation independent of the hardware used by the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide phone-based consulting services to address a wide range of information technologies such as system architecture, messaging systems, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy management in environments that incorporate Linux and Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also help with migration from legacy applications to MS Windows or Linux environments. Progent's group-oriented methodology for resolving network problems enables quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can provide emergency online assistance analyzing problems within UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
Silicon Graphics IRIX (SGI/IRIX)
ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price managed services designed to allow small and medium-size businesses to benefit from the same best-of-breed technology used by many of the industry's leading corporations. Progent's ProSight suite of IT management outsourcing services addresses all critical areas of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the entire threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection services offer affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with government and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical files, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to provide centralized management and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, optimize and debug their connectivity appliances like switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating complex management activities, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your Progent consultant so any potential issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you’re planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery expert. The interview is designed to evaluate your company's ability either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup/recovery environment that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT projects. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these important areas of computer technology enables clients to execute critical projects economically and on time. Progent's special online engineering solutions include:
How Your Florianópolis Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Services
Progent's Help Desk Call Center service offerings for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve complex issues.
Progent’s Help Desk Co-management services allow your business to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent’s Help Desk sharing service is a collaborative service desk solution built around the top professional services automation (PSA) platform for handling end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Call Center staff of seasoned network consultants gives your computer users in Florianópolis Santa Catarina quick assistance from a large technical support resource with substantial background offering phone consulting and online repair service for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center recognition as a major driver of company productivity, and Progent's goal is to fix and not just annotate IT issues.
- Applications Support: Education, Customization, and Integration
Progent's Applications Experts staff provides phone-based and in-depth engineering support and education in key business application areas including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, programming, and education for popular Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more about Progent's expertise, custom programming, and training services, see Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent can deliver organizations in Florianópolis Santa Catarina remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager for your environment so that your network maintenance is proactive rather than reactive. By anticipating potential trouble spots before they expand into network outages, proactive monitoring can head off stressful and costly information system failures. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or systems that support a variety of operating systems.
To get in touch with Progent about urgent remote support with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Florianópolis Santa Catarina, Progent's phone-based computer support specialists can provide effective and economical IT help the moment your organization has to have it. Long experience offering online tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to refine online access technology to solve IT problems quickly while eliminating the expense and lost productivity associated with on-premises service visits.
Even if your Florianópolis business works with a regular independent support technician or employs a full time IT staff that know how to deal with common network issues, Progent’s Microsoft and Cisco certified consultants are available to offer an easy and seamless remote expansion of your local resources in cases when your usual service personnel either don't have the availability or the experience to deal with sudden system emergencies or especially challenging integration problems.
Details of Progent's Online Computer Services for Florianópolis Santa Catarina
Progent's phone help, remote repair, network security expertise, and network management services offer companies in Florianópolis Santa Catarina unparalleled leverage for your IT investment. Whether you need occasional phone support and remote network repair or ongoing Help Desk support and system administration, Progent's professionals can deliver your office world class network support while permitting you to avoid the cost and hassle of carrying a full-service internal IT organization. Key features of Progent's online help services include:
- Immediate Phone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to offices in Florianópolis Santa Catarina and is also ideal for networks in geographic areas that lack consultants with in-depth expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has the advantage of a broad range of Microsoft support utilities, technical databases, and on-going training.
- Per Minute Billing to Reduce Costs
Progent provides online help on a per-minute billing plan, so you are charged only for the support you receive. Progent asks for no minimum fee for online support and imposes no ongoing subscription fee for services provided during regular business hours. This protects you from paying big invoices for simple repairs.
- Access to Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco can provide the services of authorized specialists with skill in planning, deploying, and managing networking solutions based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build high-speed, reliable, and protected infrastructure for local and remote networking.
- Application Specialists Group
Progent's basic consulting services consist of system integration, MS Exchange expertise, network security design, and shared Help Desk services. Progent's Experts Team can provide in-depth consulting expertise in critical application areas. Support offered by the Application Experts Group includes:
Dynamics GP Consulting and Programming
MS Project and Project Online Training
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Management Support and Application Programming
MySQL DBA Services and Application Programming
Apple Mac Integration
Amazon Marketplace Web Service Software Design and Programming
By offering a full service one-stop source for network generalists and specialists, Progent can deliver fast, affordable, and comprehensive information technology solutions that fit the specific needs of your business.
- Sophisticated Remote Access Tools
Secure online access allows Progent's support experts to see exactly what your customers see. This makes it possible to find fast solutions to issues that could otherwise require a costly onsite service call. Effective remote access tools and expert engineers together allow Progent to repair most IT problems rapidly and economically. Progent is a pioneer in online troubleshooting and automated network tracking.
- Support for Leading VPN Products
Progent can provide safe VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24x7 Support for High System Uptime
For businesses with vital applications, Progent offers optional 24x7 remote technical services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure high system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing services are intended especially for budget-constrained organizations whose clients require instant recourse to a Help Desk service with expert phone support and full escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT experience, refined support tools, and understanding of corporate IT enable companies to escape the limitations associated with exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Start Getting Remote Computer Help from Progent?
- Best Practices
Progent’s team of Microsoft and Cisco Certified consultants average more than a decade of real-world professional background, at the front lines of IT service, performing a broad variety of technical projects for a large mix of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting personnel. This guarantees that you get not just world-class IT help, but also a support engineer with field-tested approaches for using technical knowledge to repair actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-premises help per minute. Consequently, you owe only for received support. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and asks no monthly commitment for services delivered during regular business hours. Many support organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for quick fixes so you will not be tempted to permit minor problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to resolve problems that are within their scope, Progent is able to focus on offering hard-to-find skills where Progent faces few competitors. Businesses who utilize trusted freelance consultants or who maintain internal IT personnel benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more robust, protected, and efficient.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few support firms to provide round-the-clock system monitoring services based on MS Operations Manager. MS Operations Manager causes your computer support to be proactive rather than reactive. By uncovering possible issues before they result in lost productivity, network monitoring can save your information network from painful and costly service disruptions.
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.