Immediate Remote Troubleshooting for Florianópolis Santa Catarina Computer Systems
Urgent Phone Support for Florianópolis NetworksFor companies located in Florianópolis Santa Catarina, Progent offers remote help for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have provided remote support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with complex networking problems, as well as the assistance of CISSP-certified cybersecurity consultants to handle high-level security architecture and troubleshooting jobs.

Progent's online support experts provide excellent value due to the fact that they possess the real-world background and are equipped with the advanced tools needed to resolve the majority of network problems quickly. Efficient support lowers direct costs since service calls require minimal billable minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your organization benefits even more in incidental costs by minimizing or avoiding system outages and associated losses resulting from business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's advanced remote consulting expertise is particularly valuable for organizations that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an alternative.

Progent's pricing model for online support is structured to leverage your network support investment. Progent charges by the minute for telephone-based assistance, so you are billed only for the services that you receive. In contrast to many remote support organizations, Progent requires no service activation fee or minimum payments. Progent's one-minute billing unit and simple model for billing save you from scenarios where speedy. minor solutions somehow turn into big invoices. Progent's skill at dealing with problems quickly means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a collection of optimized tools and field-tested methodologies that permit the highest degree of effectiveness for online technical support and repair for computer networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the consultants of Progent's online support team to communicate with your company's network remotely without violating system security.

Progent's sophisticated technical support database system keeps thorough records describing all service that Progent's customers have received. Progent's staff consultants have access to the details of all help rendered to every Progent client by any consultant. This history of issues and resolutions is organized as a readily retrievable proprietary database that allows Progent's remote technical engineers to share their experiences company-wide to ensure that the quality of Progent's support services improves daily. Progent's advanced certifications and close associations with important vendors including Cisco and Microsoft open up additional massive technical support databases and permit fast access to vendors' in-house product engineers so Progent's remote service specialists can find optimal solutions promptly.

Remote support offered by Progent to clients in Florianópolis Santa Catarina include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate managed services designed to enable small and mid-size organizations to benefit from the same cutting-edge technology used by many of the world's top enterprises. The ProSight line of network monitoring and management services covers all key areas of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior machine learning technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the complete threat progression including blocking, identification, mitigation, remediation, and forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore product vendors to produce ProSight Data Protection Services, a family of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup processes and enable transparent backup and rapid recovery of vital files/folders, apps, system images, plus virtual machines. ProSight DPS helps you avoid data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks like ransomware, user error, malicious insiders, or software bugs. Managed backup services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these fully managed services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer businesses of any size a versatile and cost-effective solution for assessing, testing, scheduling, implementing, and documenting updates to your ever-evolving information system. Besides optimizing the security and reliability of your IT network, Progent's patch management services free up time for your in-house IT team to concentrate on line-of-business projects and tasks that deliver the highest business value from your information network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo enables single-tap identity verification with iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you log into a protected application and enter your password you are requested to confirm your identity on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide selection of out-of-band devices can be used for this added form of ID validation including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can register several verification devices. For details about Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of in-depth reporting utilities designed to work with the industry's leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-through or machines with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver centralized control and world-class security for all your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper layer of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating devices that require important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT personnel and your assigned Progent consultant so that any potential problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your company's preparedness either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology projects. Billing charges for ongoing consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these important fields of information technology enables clients to execute critical projects within budget and on time. Progent's special online engineering solutions include:

  • Call Center Services
    Progent's Help Desk programs for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all facets of online desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle complex issues.

    Progent's Help Desk Call Center consulting services can assist you in establishing an efficient new Call Center or improving your current one, evaluating or modifying Call Center application software to meet the unique demands of your company, or adding occasional phone support staff to reinforce your internal Call Center resources to deal with unusually busy situations such as software migrations, mass upgrades, or rolling out brand new business software.

    Progent's Call Center staff of seasoned information technology consultants offers your clients in Florianópolis Santa Catarina immediate communication with an effective support group with years of experience delivering phone help and remote repair service for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk perception as a key driver of business productivity, and Progent's intent is to resolve rather than just track network issues.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff can supply online professional consulting expertise and education in special application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and training for Microsoft business applications such as Microsoft CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more information concerning Progent's expertise, custom development, and training services, visit Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of System Center2, expand or optimize your current one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers companies in Florianópolis Santa Catarina online hybrid network monitoring and reporting by providing System Center Operations Manager expertise. Progent can tune Operations Manager to suit your business so your computer maintenance is proactive rather than reactive. By spotting emerging problems before they result in downtime, remote monitoring can minimize stressful and expensive service failures. Progent can also provide help with network monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft systems, or environments powered by a combination of platforms.
How Your Florianópolis Business Can Contact Progent's Online Service Professionals
To contact Progent about urgent remote assistance with Microsoft, macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and startups in Florianópolis Santa Catarina, Progent's phone-based computer support engineers can provide expert and cost-effective system help the moment your organization requires it. More than two decades of delivering remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to fine tune online access tools to solve computer problems rapidly while eliminating the expense and lost time that comes with in-person service calls.

Even if your Florianópolis company deals with a regular independent consultant or maintains a full time organization that know how to deal with the majority of network issues, Progent's Microsoft certified consultants can offer a convenient and transparent remote expansion of your local resources for situations when your usual service personnel either lack the availability or the experience to resolve unexpected system emergencies or especially complex integration projects.

Features of Progent's Remote Network Support for Florianópolis Santa Catarina
Progent's online support, remote repair, network security expertise, and network administration services offer companies in Florianópolis Santa Catarina unparalleled leverage for your support budget. Whether you require one-time phone support and Internet-based network repair or full-time Help Desk call center support and network administration, Progent's professionals can deliver your organization enterprise-level IT support while allowing you to avoid the expense and hassle of running a large internal IT organization. Key features of Progent's online help program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of technical experience, fine tuned remote support software, and familiarity with corporate IT enable companies to escape the limitations of exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

How Does My Business Begin Getting Online Technical Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.

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