Immediate Online Technical Support for Florianópolis Santa Catarina Information Networks
Immediate Phone Help for Florianópolis NetworksFor companies located in Florianópolis Santa Catarina, Progent offers remote support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote support to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to help with challenging infrastructure issues, plus the assistance of CISSP-accredited security experts to handle advanced security architecture and diagnostic issues.

Progent's remote support experts provide excellent value because they possess the practical background and are equipped with the sophisticated tools needed to solve the majority of network issues quickly. Efficient support lowers direct costs since solutions use up fewer billable minutes. Remote support also avoids the cost of sending a consultant to your office. Your company benefits even more with incidental expenses by minimizing or eliminating network downtime and associated costs due to business disruption, upset clients, unproductive employees, and distracted management. Progent's advanced online consulting expertise is particularly valuable in environments that depend on public clouds for vital network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be useful.

Progent's billing policy for remote help is designed to stretch your IT service investment. Progent charges on a per-minute basis for phone assistance, so you owe just for the support that you receive. Unlike many online support firms, Progent asks for no startup charge or minimum job duration. Progent's per-minute billing unit and clean policy for billing eliminate scenarios where fast repairs somehow end up as major invoices. Progent's penchant for dealing with technical issues efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of customized technologies and field-proven methodologies which promote the highest degree of effectiveness for online engineering help and repair for computer systems of all sizes. Progent's online support team can link to your company's network without violating system security.

Progent's proven customer support reporting application keeps extensive documentation for all service that Progent's clients have been provided. Progent's team engineers have access to the history of services provided to each Progent client by every Progent consultant. This history of trouble tickets and solutions is stored as a conveniently accessible internal knowledge base that enables Progent's remote technical engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's high-level certifications and close associations with key industry leaders such as Cisco and Microsoft open up additional extensive technical databases and permit fast response from manufacturers' in-house engineering staff with the result that Progent's online consulting specialists can come up with optimal resolutions promptly.

Online technical support services provided by Progent to businesses in Florianópolis Santa Catarina include:

ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, subscription-based managed services intended to allow small and mid-size organizations to utilize the same cutting-edge IT solutions used by some of the world's leading enterprises. Progent's ProSight series of network monitoring and management services addresses all critical areas of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they have a chance to impact your network. Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven platform for monitoring and managing your network, server, and desktop devices by providing an environment for performing common tedious tasks. These include health checking, patch management, automated repairs, endpoint configuration, backup and recovery, anti-virus response, secure remote access, built-in and custom scripts, resource inventory, endpoint profile reports, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it transmits an alarm to your specified IT management staff and your Progent technical consultant so that potential problems can be taken care of before they impact your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, enhance and debug their connectivity hardware like switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding devices that need important updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time and in-depth reporting tools created to integrate with the leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues like spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore technology companies to create ProSight Data Protection Services, a family of subscription-based offerings that deliver backup-as-a-service. ProSight DPS services manage and monitor your backup processes and enable non-disruptive backup and fast recovery of important files, applications, system images, plus virtual machines. ProSight DPS lets your business avoid data loss caused by hardware breakdown, natural calamities, fire, malware like ransomware, human error, malicious insiders, or software glitches. Managed backup services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these fully managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to deliver web-based management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. With 2FA, when you sign into a protected online account and enter your password you are asked to confirm who you are on a device that only you have and that is accessed using a different network channel. A broad range of devices can be used for this added form of authentication including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may designate multiple verification devices. To learn more about ProSight Duo identity authentication services, visit Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Support: Outsourced and Shared Help Desk Services
    Progent's Shared Help Desk Service offers a seamless supplement to your internal support group. User access to the Help Desk, delivery of technical assistance, issue escalation, ticket generation and updates, performance measurement, and maintenance of the support database are consistent whether issues are resolved by your in-house IT support resources, by Progent's team, or by a combination. Your business has unrestricted versatility to expand or reduce your share of support activity as required. Progent provides initial deployment and onboarding of the professional services automation software as well as workflow documentation, testing and education. For details about ProSight Shared Call Desk, visit ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based analysis tools to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to address the complete malware attack progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through leading-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer businesses of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your dynamic information network. In addition to maximizing the protection and functionality of your computer environment, Progent's patch management services allow your IT team to concentrate on more strategic projects and activities that deliver the highest business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with information security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's preparedness to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for special IT programs. Progent's charges for ongoing consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these important areas of computer technology enables clients to execute major projects economically and on time. Progent's special remote engineering services include:

  • Help Desk Call Center Services
    Progent's Call Center programs for businesses with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Call Center consulting expertise can support you in creating an efficient new Call Center or improving your existing one, evaluating or enhancing Help Desk Call Center software products to handle the particular requirements of your corporation, or providing occasional phone support personnel to work with your in-house Call Center group during unusually busy scenarios such as software transitions, mass updates, or installing brand new business software.

    Progent's Help Desk Call Center staff of veteran information technology professionals gives your customers in Florianópolis Santa Catarina instant communication with an effective support group with years of experience delivering telephone-based help and remote troubleshooting for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk Call Center the reputation as a significant contributor to company productivity, and Progent's goal is to fix and not just document IT problems.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting Team offers online advanced engineering expertise and education in specific application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, custom development, and training for Microsoft applications including Microsoft CRM, Office Project, Microsoft 365 Word, and Office Excel. For more about Progent's expertise, programming, and training offerings, visit Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide advanced online and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center2, expand or tune an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Florianópolis Santa Catarina online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can adapt SCOM to suit your environment so your computer maintenance is proactive and automated. By exposing possible problems before they cause crashes, system monitoring can head off inconvenient and expensive information system crises. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft environments, or networks powered by a variety of OS platforms.
How Your Florianópolis Business Can Contact Progent's Online Support Experts
To contact Progent about emergency online support with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Florianópolis Santa Catarina, Progent's phone-based computer support engineers are ready to provide professional and economical system help whenever your company requires it. Over two decades of delivering online tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to solve IT problems rapidly while eliminating the cost and lost time that comes with on-site support calls.

Even if your Florianópolis business relies on a local freelance consultant or employs an in-house organization that know how to handle day-to-day network issues, Progent's Microsoft certified consultants are available to provide an easy and transparent virtual expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the expertise to solve sudden system emergencies or particularly challenging integration problems.

Benefits of Progent's Network Help for Businesses in Florianópolis Santa Catarina
Progent's remote support services enable your Florianópolis organization to realize the advantages of timely, enterprise-class IT support without the expense of maintaining an in-house IT organization. Your network will derive added business worth by becoming increasingly reliable, productive, and protected. Benefits to your business include:

  • Convenient remote extension of your local IT resources
    With most offices in Florianópolis Santa Catarina, nearby computer service providers, whether consisting of independent consultants or an internal maintenance staff, can deal with the majority of technical problems. On the other hand, IT crises sometimes strike when your regular resources are too busy or absent, and some trouble may be associated with technology that is unfamiliar to your usual service technicians. In these situations, Progent's online support professionals offer a convenient, quick, and budget-friendly solution to augment your regular resources and to convey valuable information to improve your ability to handle downstream issues locally.

  • Reduced Reliance on Freelance Service Providers
    For IT support, smaller offices often depend on independent freelance service providers. Although freelance consultants carry less overhead than big consulting companies and can often charge marginally less, they are often overextended, making it difficult to respond quickly to urgent situations. If an independent service provider is busy with another client, ill, on a trip, or in training, the lack of fallback help may require your business to wait for assistance during an IT crisis. As your company expands, network downtime and problems with vital applications become more costly. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a dependable source of reserve service expertise to make sure your network remains up and running.

  • Create a Solid Basis for Smooth Growth
    Businesses often begin with an IT system created on a modest budget. Without a proper framework, slap-dash repairs often get piled on top of a weak foundation. When a company grows, reliability and scalability issues can impede the productivity of the business. Such badly designed systems need proper assessment, smart long-term planning, and extensive IT knowledge to upgrade to a network infrastructure that can offer the stable foundation to handle current business requirements and simplify future growth.

  • Work with Solution Providers Instead of Technology Resellers
    Smaller organizations require guidance and technical education to navigate through an ever more complicated maze of product alternatives available for accelerating business growth and improving efficiency. Businesses hardly need a network engineer who is trying to earn a commission on a specific vendor's products. Network consulting and product sales can result in a scenario where the proposed solution is designed around a predetermined technology instead of the genuine requirements of a client. Progent eliminates these conflicts of interest by offering only services rather than products. This enables Progent to align IT expertise with the best interests of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of IT expertise, refined support software, and familiarity with enterprise networking enable businesses to escape the limitations of excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier consultants average longer than a decade of hands-on professional experience, in the trenches of network service, performing a wide variety of technical tasks for a large array of clients. Each Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting personnel. This ensures that you get not only world-class IT help, but also a consultant with proven approaches for applying computer knowledge to repair actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-premises help per minute. Consequently, you are invoiced exclusively for received support. Progent does not demand a higher rate for off-hours or urgent support, and within California or in regions where Progent offers in-person support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no minimum charge and asks no retainer for services delivered during regular working hours. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick solutions so you won't be tempted to permit simple problems to fester.

  • Full Documentation of IT Services
    Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or small support firms who provide scant documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service documentation sent by each consultant to every customer. The discipline of detailing and organizing service activity results in more effective service and eliminates a variety of typical misfortunes such as when a support customer is effectively held hostage to a consultant who won't release the keys to the kingdom.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to provide 24x7 system monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering possible issues before they cause lost productivity, system monitoring can keep your information network from stressful and costly service losses.
How Does Our Company Start Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.



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