For small company computer networks located anywhere in the state of Florida, Progent's Microsoft authorized consultants can deliver online support and remote troubleshooting to solve your network troubles fast and cost effectively. Progent has developed world-class expertise, software tools, and support databases to diagnose and repair computer network problems without the high cost and delays normally associated with in-person service calls. In case your Florida company is located outside of the larger metropolitan areas such as Jacksonville, Miami, Tampa, St. Petersburg, Hialeah, or Orlando, your local computer network support options may be limited in technical expertise, or unavailable during urgent situations. This can result in a network that is unpredictable or causing wasted time due to technical problems continuing for too long. Progent's group of seasoned network engineers average more than 10 years of real-world IT industry experience, in the trenches of network systems support, performing a large variety of technical tasks for a broad range of customers. This means you get not only the technical skills needed for the job, but a professional with field proven methods for applying those skills to provide affordable network solutions.

Design and Deployment Support for Meraki Indoor and Outdoor Wireless Access Points
Progent's Cisco Meraki Wi-Fi access point experts offer online and on-premises support services to assist organizations of all sizes to design, deploy, manage, expand or debug Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can assist you to configure and manage Cisco's Meraki-based wireless networks for environments that range from a teleworker's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also assist you to configure additional Cisco products including switches, ASR routers and ASA firewalls to create a seamless network infrastructure that provides identical connectivity, performance, security, ease of management and availability for wired and wireless users irrespective of their mobility or computing device. (Check out Cisco Meraki switches configuration and management.)

Ubiquiti UniFi WiFi Access Points Integration and Support Consultants
Ubiquiti's UniFi family of Wi-Fi network appliances includes a wide selection of WiFi 6 and WiFi 6E access points, security gateways, and managed switches. UniFi devices installed across multiple sites with thousands of APs can be remotely provisioned and managed using Ubiquiti's free UniFi Controller software, which centralizes and streamlines setup, discovery, administration, tuning, troubleshooting, monitoring, and analytics. Progent offers the skills of veteran wireless consultants who can assist you to determine the benefits of UniFi products for your environment and help you to design, deploy, manage, and maintain your UniFi ecosystem. For details, visit Ubiquiti UniFi Wi-Fi APs consulting and wireless LAN integration.

Microsoft Desktop Virtualization Consulting Services
Microsoft's virtual desktop solutions lower the work required for IT administrators to deploy applications so that they are consistent throughout a corporate user base, offer the power to control rights to business data, and enable fast deployment of new or updated desktops. In Microsoft Windows Server 2016, the Terminal Services utility has been enhanced and renamed Remote Desktop Services (RDS). Microsoft's innovative Virtual Desktop Infrastructure behind Remote Desktop Services simplifies client access, enhances responsiveness, tightens security, centralizes management, and offers a nearly seamless user environment. Progent's Windows Server 2016 engineers can help you to assess the strategic benefits of Microsoft's desktop virtualization solutions, configure pilot and on-line deployments, optimize your system architecture to support virtualized clients effectively, assess and resolve security problems, and educate your IT administrators to utilize industry best practices to gain maximum payback from desktop virtualization.

ProSight Virtual Machine Hosting Services
Progent's ProSight Virtual Hosting service provides comprehensive hosting of a small or mid-size organization's servers in a solution that gives the highest level of dependability and scalability and is in addition simple to move to any data center. Progent's Private Cloud hosting and management services are based upon proven virtualization architectures that allow small businesses with mixed- platform environments to save significantly on the costs of capital investments, infrastructure support, and network administration while benefiting from enterprise-class reliability and an unmatched level of vendor independence. Learn more about Progent's ProSight family of managed IT services for small and mid-size organizations.

Desktop Support Services
Progent can deliver a wide array of affordable consulting and support services to assist your company to install, configure, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows, macOS and OS X, or various versions of Linux. Progent's desktop PC consulting services include Windows 11 planning and deployment consulting, Windows 10 migration support, Microsoft Windows 8.1 integration expertise, Windows 7 support, Microsoft Office and Microsoft 365 integration, and 64-bit processing upgrades.

Rapid and Affordable .NET Software Development Services
Progent's software developers have worked for 20 years with .NET tools and the Visual Studio development system and are able to create or update .NET apps rapidly and at low cost. For details about the benefits of Progent's .NET software development expertise, refer to Progent's fast and affordable .NET software development.

Expertise for Setting Up Multiple Public Cloud Services
Progent can help you to plan and manage environments that utilize services from a mix of public clouds. Progent offers a range of cloud support services that include Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service development, and Google Cloud Platform (GCP) administration. For details, see Progent's consulting experts in integrating and managing multiple public cloud services.

Backup/Recovery Solutions for Remote Workers
Progent can help small and medium-size organization to design, configure, test and manage backup systems needed to support telecommuters. For details about Progent's backup/recovery expertise for at-home workers, see backup/restore solutions for remote workers.

Progent's Test and Design Lab at the Herakles/QTS Data Center
The Progent Test and Training Lab located at the QTS Data Center in Sacramento can be used for piloting mission-critical applications, creating efficient system upgrade procedures, evaluating and tuning performance, planning or validating disaster recovery solutions, resolving compatibility issues, and establishing training environments for the latest technologies. For Progent customers who lack adequate in-house resources to assemble proper pilot systems, the lab cuts capital outlay and technical risk and helps keep critical network projects on schedule.

365 Total Backup (formerly Altaro Office 365 Backup) for Microsoft 365 Data Protection
Microsoft 365 offers rudimentary archiving but does not have native support for crucial data protection capabilities such as Exchange backups or long-term point-in-time recovery for OneDrive for Business or SharePoint. Hornetsecurity's 365 Total Backup (previously called Altaro O365 Backup), delivers a feature-rich BDR solution for automatic backup and rapid recovery of all your organization's Microsoft 365 mailboxes, Microsoft Teams Chats, SharePoint documents, OneDrive data, and the contents of Windows endpoints. Progent is an authorized Hornetsecurity/Altaro partner and offers ProSight Data Protection Services 365 Total Backup to deliver comprehensive managed services for Hornetsecurity's 365 Total Backup product. ProSight DPS 365 Total Backup delivers a budget-friendly backup-as-a-service solution that protects Microsoft 365 subscribers against data loss resulting from user or system error, malevolent sabotage, and cyber assaults like ransomware. To find out more, go to ProSight Data Protection Services 365 Total Backup solutions for Microsoft 365.

Microsoft 365 Integration with On-premises Exchange
Microsoft allows you to create seamless hybrid ecosystems that integrate Office 365 and on-premises Exchange. This allows you to have certain mailboxes hosted on your corporate datacenter and other mailboxes hosted by Office 365. Progent's certified Exchange consulting team can assist your organization with any phase of designing, integrating and debugging your hybrid Exchange network. Progent's Exchange specialists can provide as-needed support to help you through stubborn technical issues and also can provide extensive project management outsourcing to ensure your hybrid Office 365 initiative is completed on schedule and on budget. To find out more about Progent's consulting expertise for integrating Office 365 and on-premises Exchange systems, go to Office 365 integration with on-premises Exchange.

ProSight WAN Watch Infrastructure Management
Progentís ProSight WAN Watch infrastructure monitoring and management service makes it simple and affordable for smaller businesses to diagram, monitor, optimize and debug their networking hardware such as switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that require important updates, or isolating performance problems. Read more about Progent's complete ProSight line of affordable managed services for small organizations.

Failover Clustering Consulting for Microsoft Windows Server
The failover server cluster feature set incorporated into the most recent releases of Microsoft Windows Server has been radically re-engineered to simplify the deployment, setup, and management of clusters and to offer greater levels of system availability, protection, efficiency, and versatility. New or improved capabilities include cluster verification, revamped configuration and installation, improved cluster management, redesigned cluster infrastructure for maximum availability, better protection and quorum models, minimization of failure points, more disk and RAM capacity, enhancements for multi-site clusters, and live migration support for Hyper-V virtual servers. Progent's Microsoft-certified cluster technology consultants can help your company evaluate the advantages of failover clusters, plan and implement a deployment, train your network support personnel to manage your failover clusters, deliver continuing consulting and technical help services, and produce and validate a workplace recovery procedure. Progent's Windows Server 2019 high availability cluster consultants and Windows Server 2016 disaster recovery experts can show you how you to create a cost-effective disaster recovery/business continuity solution for hybrid cloud deployments utilizing failover cluster technology proven in Microsoft's Azure public cloud.

Progent's Integration and Training Support for Office Desktop and Microsoft 365
Progent's certified Microsoft Office and Microsoft 365 experts can assist companies of any size to incorporate Microsoft Office desktop and Microsoft 365 applications including Office Excel, Office Word, PowerPoint, Microsoft Outlook, Microsoft Access, Visio and OneNote into a seamless solution that provides fast return on investment and promotes better business results. Progent can help you to integrate Microsoft Office or Microsoft 365 applications with one another and with other core Microsoft platforms such as SharePoint, Microsoft Exchange Server and Microsoft SQL Server running on-premises or in the cloud. Progent can also assist you to resolve compatibility problems between different releases of Microsoft Office and offers customized online Office and Microsoft 365 instruction to individual users or groups.

Get in Touch with a Progent Network Consultant
To see how to contact a Progent computer support expert for remote or on-premises support, phone 1-800-993-9400 or go to Online Computer Help.



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  • Les Kent has a 35-year track record of successful technology integration, business management, marketing, and operations. He has shown a knack for creating sophisticated IT solutions during his time as as a system designer, application developer, project manager, implementation expert, and troubleshooter for small companies, new ventures, and global enterprises.

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    With the Catalyst line of switches for small and medium-sized businesses, Cisco allows companies to realize all the benefits of bringing intelligent services into their IT infrastructures. Cisco's Catalyst switch product line makes it possible to deploy capabilities that make your network infrastructure sufficiently available to accommodate time-critical requirements, expandable to support future growth, safe enough to protect confidential information, and capable of differentiating and managing all traffic to streamline system operations. Progent's CCIE and CCNP certified consultants can help you select and integrate Catalyst switches that make sense for your company. Also, Progent's CISM and CISSP certified security specialists can help you create a strategic security plan and set up Cisco Catalyst switches so they help enforce your security strategy. Catalyst switching products that Progent provides expertise for include the Cisco Catalyst Express 500 switches, Cisco Catalyst 3560 switches, Cisco Catalyst 4948 switches, and Cisco Catalyst 6500 switches.

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