If your business information network is in Florida you can have quick remote help from a UNIX or CCIE-certified expert to help with critical problems affecting your computer network. Progent offers the services of among the most extensive teams of UNIX, Linux, Solaris, Apple Mac OS X and Cisco CCIE support professionals accessible by phone of any nationwide service firm in the United States. Rates are competitive, billing is by the minute, engagement is immediate, and support is world class.
If your Florida small business is based outside of more populated metropolitan areas including Jacksonville, Miami, Tampa, St. Petersburg, Hialeah, or Orlando, the availability of UNIX, Linux, Sun Solaris, or Mac OS X or Cisco CCIE experts may be limited during an urgent situation. This could mean lost productivity for your company, upset clients, unproductive employees, and distracted executives. By contacting Progent's remote support, you can get in touch with a Premier engineer ready to offer expertise when you need it to keep your system operating.
Because Progent charges for phone service on a per-minute basis, your business owes only for technical help delivered. Progent requires no service activation surcharge. Some remote service organizations apply significant minimum payments or charge for each quarter hour or longer. Progent's by-the-minute granularity and simple billing model save you from unexpectedly large invoices for fast solutions.
If your Florida company needs remote assistance for UNIX/Linux, Sun Solaris, Apple macOS and OS X or Cisco technology, go to Progent's phone-based support, call 866-776-4368, or see Contact Progent.
Why is Progent's Online Support Program Unique?
Progent's experienced team of online support engineers has a broad range of in-depth computer knowledge. This allows Progent's remote technical support experts to deal successfully with the most complex technical problems faster than is possible with ordinary independent support organizations or with the internal IT resources usually found in small or mid-size companies. Progent has developed the technology and skills to repair technical issues efficiently in a wide variety of network environments that feature combinations of UNIX/Linux, Sun Solaris, Apple macOS and OS X, Microsoft, and Cisco technologies. (Refer to Progent's client testimonials.)
Progent's UNIX, Linux, Solaris, macOS and OS X, and CISCO CCIE support experts have qualified for advanced credentials including Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Progent's online support engineers also have a number of key Cisco credentials including Cisco Certified Internet Expert (CCIE) in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To help businesses that maintain networks powered by a mix of UNIX, Linux, Solaris, Apple macOS and OS X, and Microsoft Windows technology, Progent's online support team can provide the assistance of support specialists with prestigious Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). For delivering advanced security expertise, Progent provides remote support from engineers who have earned the industry's top security certifications such as CISM Engineers, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional (ISSAP) engineers. The range of Progent's technical knowledge combined with Progent's team-oriented approach to fixing network problems streamlines service escalation, when called for, to specialists with relevant competence to resolve unusually tough support calls. This accelerates remediation of urgent network problems, avoids system downtime, and reduces technical support invoices.
For businesses anywhere in Florida, Progent allows fast online access to a UNIX, Linux, Solaris, macOS or OS X specialist for critical expertise to fix computer problems that are impacting productivity but are not within the skill set of your in-house IT support organization. Progent's UNIX/Linux, Solaris, macOS and OS X, and Cisco CCIE-Certified network experts can interface with your system via state-of-the-art remote support technologies that allow them to provide fast and efficient analysis and repair of critical computer issues.
Services Progent's Phone-based Consulting Experts Can Provide Your Florida Business
Progent network engineers can provide advanced assistance for a comprehensive array of UNIX/Linux, Apple OS X, Cisco, and Microsoft Windows solutions including:
Online Support Services for UNIX, Linux, Solaris, and macOS and OS X Systems
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online technical service staff can help Florida small businesses with a broad set of computer products and technologies including network infrastructure, messaging support, security consulting for networks and business operations, Windows integration with UNIX/Linux, Solaris, or macOS and OS X platforms, virtual server options for server consolidation and centralized administration, and migration from legacy applications to current environments powered by updated versions of UNIX/Linux, Sun Solaris, macOS and OS X, or Windows.
Progent's support experts can provide online troubleshooting for systems powered by major variants of the UNIX platform such as:
macOS and OS X,
IBM AIX Operating System,
Silicon Graphics IRIX or mainstream Linux products such as
Cisco Network Infrastructure and Security Technology
Progent leads the network support arena for offering fast and affordable access to Cisco CCIEs. CCIEs are elite network consultants who qualify for this rare credential by passing intense testing administered by Cisco. Usually Cisco CCIEs work for large enterprises or nationwide Internet service providers (ISPs), and as a result their expertise is not readily available to smaller companies.
Progent is among the only network consulting firms that ensures that CCIEs are accessible to support small and medium sized organizations. In addition, Progent facilitates convenient access to a Cisco CCIE by phone so you can receive immediate assistance for critical network issues that are impacting your business but are not within the competence of your ordinary IT maintenance personnel. Progent's CCIE support experts can tie into your system using sophisticated remote support technology in order to perform rapid and cost-effective analysis and remediation of serious system anomalies. To find out more information about Progent's support for Cisco network appliances, refer to Cisco Technology Engineering Expertise.
Microsoft Partner for Phone-based Technical Support for Windows
Progent's Microsoft-expert remote support professionals can deliver computer repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the assistance of consulting engineers who can assist you with a broad variety of platform expertise including
Windows Server 2019 migration services,
Windows Server 2016 hybrid cloud planning and deployment,
Windows Server 2012 R2 migration,
Windows Server 2008 R2 support,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint 2019 design and configuration,
Skype for Business configuration support and Microsoft Lync maintenance, Microsoft Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics,
Microsoft System Center 2012 Operations Manager (SCOM 2012) monitoring and reporting,
Project Server planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Certified Network Security Experts
Progent offers you the services of expert CISM, CISSP and ISSAP security consultants who offer a range of system protection services that can improve the immunity of your UNIX, Linux, Solaris, or Apple macOS and OS X environment against internal or external threats or help your business to recover rapidly from a breach. Security services provided Progent include: in depth security audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and utilities from Metasploit and Nikto; fast recuperation from virus and worm attacks; setting up firewalls; designing safe techniques for remote and mobile access; securing your messaging infrastructure against viruses, spam and DHA attacks; and offering round-the-clock network monitoring. To find out more on Progent's security support for small and medium-size businesses, see Progent's Professional Expertise for System Security.
Applications Support: Training, Development, Integration
Progent's Apple Mac technology experts can support the creative aspect of Mac environments by providing consulting services and education in graphics, audio, and video. Progent's consultants offer help in a range of Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific projects such as scanning or digitizing audio or video or setting up an audio/video production facility.
Progent's Application Experts Team offers professional engineering support and training in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, MS Word, and Microsoft Excel. To find out more information about Progent's consulting, custom programming, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Call Center Support and Outsourcing Alternatives
Progent provides several support programs for Help Desk Call Center assistance including UNIX, Linux, Solaris, macOS and OS X, Cisco and Microsoft Help Desk Outsourcing Support Services, Virtual Helpdesk Services, and Help Desk Process Consulting and Staffing.
Progent's Call Center Outsourcing Services are intended mainly for companies who require the timely availability of a professional Call Center but who have limited funds and IT management resources. Progentís Virtual Help Desk is a transparent supplement to your current Help Desk resources. Progent can operate as a primary Help Desk for your organization, represent an escalation resource for the most challenging technical issues, or be available in overflow situations when your other service providers are swamped. Progent's Call Center Consulting Services can assist you in establishing an efficient new Help Desk or enhancing your existing one, selecting or customizing Call Center application software to meet the special requirements of your business, or adding supplemental personnel to operate remotely with your in-house Help Desk resources to handle demanding scenarios such as software migrations. To learn more on Progent's Call Center support and outsourcing, visit Progent's Call Center Services.
Progent's Remote Service Technologies
Progent has developed a set of optimized tools, refined during more than a decade of field experience, focused on allowing the highest quality of efficiency for providing remote technical support and troubleshooting for small and midsize company information networks. Progent provides safe Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN online connectivity enables the experts of Progent's remote service group to interface to your environment without breaching system security.
Progent's powerful customer support database application includes extensive documentation of all service provided to Progent's clients. Every authorized Progent staff engineer has access to the history of support rendered to every customer by any staff member. This history of problems and solutions is organized as a readily accessible proprietary database that enables Progent's remote technical professionals to share their knowledge with the whole team to make sure that the value of Progent's support services improves over time. Progent's certifications with major vendors including Cisco and Microsoft permit access to other vast technical support knowledge bases and to manufacturers' internal support personnel that allow Progent's online consulting specialists to come up with the best solutions promptly.
Talk to a UNIX, Linux, Sun Solaris, Apple Mac or Cisco Technical Support Expert Now
To learn how to ask a UNIX, Linux, Solaris, macOS or OS X consultant or a Cisco CCIE for urgent remote professional expertise in Florida, call 1-800-993-9400 or go to Urgent Online Computer Help.