If your business information network is in Florida you can now get quick phone-based technical support from a UNIX, Linux, Solaris, Apple Mac OS X or CCIE-certified support specialist to help with the toughest problems involving your computer network. Progent offers the services of one of the most extensive teams of UNIX, Linux, Solaris, Apple Mac OS X and CCIE-certified support professionals accessible remotely of any independent service firm in the country. Rates are affordable, billing is per minute, sign-up is quick, and support is world class.
In case your Florida office is away from major urban neighborhoods like Jacksonville, Miami, Tampa, St. Petersburg, Hialeah, or Orlando, access to UNIX, Linux, Sun Solaris, or Mac OS X or CCIE-certified experts may be limited when there's a crisis. This could mean a drop in productivity for your business, upset clients, unproductive employees, and defocused management. By calling Progent, you have access to a Certified engineer who can provide help whenever you need it to get your computer network on line.
Since Progent bills for telephone-based service per minute, your company pays only for services received. Progent requires no startup surcharge. Many remote consulting organizations have large minimum payments or charge for every quarter hour or longer. Progent's fine granularity and simple pricing model avoid unexpectedly large tabs for speedy solutions.
If your Florida business requires remote support for UNIX, Linux, Solaris, Apple macOS and OS X or Cisco technology, go to Progent's remote support, call
What Makes Progent's Remote Support Program Unique?
Progent's experienced staff of online support engineers has a wide array of in-depth computer knowledge. This allows Progent's remote service experts to resolve the most challenging network trouble more quickly than is feasible with ordinary third-party service firms or with the internal support resources usually found in smaller companies. Progent has developed the tools and skills to fix technical issues efficiently in many different computer configurations that incorporate mixtures of UNIX, Linux, Solaris, Apple macOS and OS X, Microsoft Windows, and Cisco products. (See Progent's client testimonials.)
Progent's UNIX/Linux, Solaris, macOS and OS X, and CCIE support experts have been awarded major certifications such as Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Progent's remote service engineers also hold a variety of high-level Cisco credentials including Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), and Design Professional.
In order to help businesses who run networks featuring a mix of UNIX/Linux, macOS and OS X, and Microsoft Windows technology, Progent's online service team offers the expertise of support specialists who hold important Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). To provide high-level security expertise, Progent offers remote contact with professionals with a variety of security certifications such as Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional (ISSAP) engineers. The range of Progent's expertise coupled with Progent's cooperative approach to repairing technical difficulties streamlines trouble ticket escalation, if appropriate, to specialists with relevant background to resolve particularly tough support calls. This accelerates resolutions of serious problems, prevents network disruption, and reduces technical support bills.
For businesses throughout Florida, Progent allows fast remote communication with a UNIX, Linux, Solaris, macOS or OS X engineer for critical expertise to repair network problems that are impacting productivity and are beyond the scope of your in-house computer support group. Progent's UNIX, Linux, Solaris, Apple macOS and OS X, and CCIE-Premier consultants can connect to your system by means of the latest remote support technologies in order to deliver fast and affordable evaluation and remediation of critical computer issues.
Services Progent's Phone-based Support Specialists Can Offer Your Florida Business
Progent's network consultants can offer expert support for a comprehensive set of UNIX, Apple, Cisco, and Microsoft solutions such as:
Remote Expertise for UNIX, Linux, Sun Solaris, and Apple macOS and OS X Environments
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote network service team can assist Florida small businesses to maintain an extensive assortment of computer products and technologies that include network infrastructure, email support, security expertise for networks and company processes, Microsoft Windows coexistence with UNIX, Linux, Sun Solaris, or macOS and OS X systems, virtual server products for server economization and centralized management, and transitioning from dated applications to contemporary environments based on newer versions of UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Windows.
Progent's service experts offer online troubleshooting for systems based on popular variants of UNIX such as: macOS and OS X, Sun Solaris, IBM AIX OS, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX (SGI/IRIX) or familiar Linux products such as RedHat Linux, SUSE, Debian-GNU and Slackware Linux.
Cisco Network Infrastructure and Security Products
Progent leads the computer support industry for offering immediate and affordable communication with Cisco Certified Internetwork Experts (CCIEs). CCIEs are high-level network professionals who earn this rare certification only after strenuous testing given by Cisco. Most CCIEs are employed by large corporations or nationwide Internet service providers, and consequently their skills are not easily available to the general public.
Progent is among the only IT consulting organizations that makes sure that Cisco CCIEs are accessible to help small and mid-size businesses. Also, Progent can provide convenient access to a CCIE by phone so your company can get immediate assistance for critical network issues that are impacting your business but are beyond the competence of your usual IT support group. Progent's CCIE consultants can access your network via sophisticated remote support technology in order to execute fast and economical analysis and resolution of critical system anomalies.
CCIE and CCNP Certified engineers from Progent can assist your company to architect, configure, and maintain a converged network infrastructure that can simplify operations, cut costs, and accelerate the path to profitability. By combining Cisco integrated services routers experience with Cisco Catalyst switches consulting services and Aironet wireless technology configuration assistance, Progent can significantly increase the business value of your network infrastructure in Florida. To find out additional information about Progent's services for Cisco infrastructure, refer to Cisco Network Engineering Services.
Microsoft Partner for Remote Technical Support for MS Windows
Progent's Microsoft-certified online service professionals can provide computer system repair and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can help your company with a broad variety of platform practice areas such as
Microsoft Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration services,
Windows Server 2016 hybrid cloud planning and deployment,
Windows Server 2012 R2 migration,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration,
SharePoint 2019 planning and configuration,
SharePoint 2016 migration and hybrid deployment consulting,
Microsoft Teams consulting,
Microsoft Skype for Business integration consulting and Lync Server 2010 migration, Microsoft Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
System Center 2016 Operations Manager hybrid cloud infrastructure monitoring and analytics,
Microsoft System Center 2012 Operations Manager (SCOM 2012) network monitoring,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Certified Network Security Consultants
Progent provides you access to accredited CISM, CISSP and ISSAP security professionals who can deliver a variety of security solutions that can bolster the immunity of your UNIX/Linux, Sun Solaris, or Apple macOS and OS X environment against assaults or help you to revive quickly from an attack. Security solutions available from Progent include: in depth security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds and Netcat; quick recovery from malicious assaults; configuring firewalls; establishing secure architectures for remote and mobile access; securing your email system from spam and directory harvest attacks; and setting up round-the-clock network monitoring. To learn more about Progent's security support for small and midsize companies, go to Progent's Engineering Services for Network Security.
Business Applications Services: Online Classes, Programming, Troubleshooting
Progent's Apple Mac technology consultants can promote the creative facets of Macintosh computing by providing consulting services and training in imaging, sound, and video. Progent's consultants can provide expertise in a range of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special jobs such as capturing or digitizing audio or video or configuring an audio/video post-production studio.
Progent's Application Experts Group can supply professional consulting support and education in special application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for familiar Microsoft business applications including CRM, MS Project, Microsoft Word, and MS Office Excel. To read more on Progent's consulting, custom programming, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Help Desk Call Center Service and Outsourcing Options
Progent provides a selection of support programs for Help Desk Call Center assistance that include UNIX, Linux, Solaris, macOS and OS X, Cisco and Microsoft Call Center Outsourcing Support Services, Virtual Help Desk Services, and Helpdesk Process Consulting and Staffing.
Progent's Help Desk Call Center Outsourcing Services are designed mainly for businesses who need the timely accessibility of an effective Help Desk Call Center but who have limited budgets and internal support bandwidth. Progent's Virtual Help Desk is a transparent extension of your current Call Center staff. Progent can operate as a primary Help Desk Call Center for your business, represent an escalation alternative for the most challenging technical problems, or be available in overflow situations when your other resources are too busy. Progent's Call Center Consulting Services can aid you in establishing an efficient new Help Desk Call Center or improving your current one, evaluating or programming Help Desk software products to address the particular needs of your business, or providing temporary staff to operate remotely in conjunction with your internal Help Desk group during demanding scenarios such as system upgrades. To find out more information about Progent's Help Desk support and outsourcing services, go to Progent's Help Desk Services.
Progent's Remote Service Tools
Progent has deployed an arsenal of optimized technologies, evolved during many years of field experience, focused on promoting the most advanced quality of service for delivering online technical support and repair for small and midsize business IT systems. Progent offers safe Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, Sonicwall and Watchguard. Secure VPN online connectivity allows the experts of Progent's online support team to interface to your network remotely without breaching system security.
Progent's sophisticated customer support reporting system keeps thorough records of all service provided to Progent's customers. Each active Progent team engineer has the benefit of the details of support rendered to each client by any team engineer. This database of issues and fixes is organized as an easily retrievable proprietary knowledge base that enables Progent's remote technical engineers to share their experiences company-wide to make sure that the efficiency of Progent's support services grows over time. Progent's partnerships with key industry leaders including Cisco and Microsoft make available additional extensive technical support knowledge bases and to vendors' internal engineering staff that allow Progent's online service experts to find the best solutions quickly.
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