For office networks located within the state ofFlorida, Progent's Microsoft certified technical experts can provide online assistance and remote troubleshooting to fix your computer system troubles fast and affordably. Progent has acquired top-notch expertise, software utilities, and support knowledge bases to troubleshoot and repair network problems while avoiding the cost and delays associated with onsite technical service visits.

If yourFloridaorganization is located beyond the larger metro areas such asJacksonville, Miami, Tampa, St. Petersburg, Hialeah, or Orlando, your local computer network support options may be limited in technical capability, or not available during a crisis. This can result in a network that is unstable or causing wasted time due to technical problems going unresolved for too long. Progentís group of field proven network consultants average more than ten years of real-world industry experience, in the trenches of network systems support, performing a large variety of technical projects for a broad range of customers. This means you get not just the technical know how needed for the task, but a professional with demonstrated methods for applying that expertise to assist with excellent network solutions.

Progent is a Microsoft-certified Partner
Since Progent is a Certified Partner for Microsoft, each Progent consultant has access to the technical and educational resources required to provide the best computer support available. Progent's outsourcing, Help Desk, Office 365 integration expertise, and software development services allow small business clients to take advantage of the broad array of knowledge associated with the IT departments of big organizations without the high expense and distraction of maintaining a large in-house network group.

MySQL Database Application Programming and Database Administration Services
Progent's MySQL software programmers, database architects, and database administrators offer affordable online DBA or software programming services and can help organizations of any size to configure and manage MySQL within a robust network environment that provides advanced performance, scalability, and protection. Progent also has proven skill assisting businesses port applications from Oracle to MySQL.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the assistance of a certified VMware VCDX consultant to help you design, deploy, manage and repair VMware vSphere and vCloud-based virtualization solution for local networks, cloud environments, or hybrid systems. Progent's VMware vSphere and NSX consultants offer world-class expertise for installing and integrating VMware Site Recovery Manager and VMware's NSX network virtualization platform for disaster recovery. Progent offers in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver high availability, data security, and disaster recovery.

Some Examples of Remote Support Services Available from Progent for Cisco Routers
Some of the common online Cisco router support services available from Progent's certified Cisco experts include configuring domain name, IP addressing, routing tables, logging, and user accounts; setting up iBGP, aggregate routing, static or BGP to EIGRP redistribution, and ECN gateways; fixing NAT configurations, routing tables, and line settings; upgrading router's IOS image; validating router failover; troubleshooting VPN tunnel issues; producing a network diagram and documenting router setup; plus policy and fault tolerance planning.

Infrastructure Guidance for Telecommuters
Progent can help small and mid-size businesses to plan, configure and troubleshoot the infrastructure to support a remote workforce. Aspects of infrastructure where Progent's consultants can deliver assistance include safe and efficient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) platforms, router integration, Wi-Fi network planning and implementation, and robust Internet connectivity. For information about Progent's network infrastructure consulting expertise for at-home workers, see network infrastructure consulting expertise for telecommuters.

Consulting for Managing the Remote Endpoints of Your Teleworkers
Progent can help small and mid-size businesses to configure centralized endpoint management tools for administering endpoint devices operated by telecommuters. For details about ways Progent can help your organization to manage and monitor the endpoints of your at-home workforce, refer to consulting expertise for managing and monitoring the remote endpoints of your teleworkers.

Collaboration Solutions Expertise for At-Home Workers
Progent can assist small and medium-size companies to configure collaboration applications like SharePoint and Teams to permit their telecommuters to benefit from productive teamwork with fellow workers and clients. To find out about how Progent's experts can help you to integrate and maintain collaborative software for at-home workers, visit collaboration software support services for an at-home workforce.

Full Portfolio of Security Assistance
Progent's CISA, GIAC, and CISSP certified security engineers can help you to perform comprehensive security audits, restore operations quickly from virus attacks, configure firewalls, set up secure mechanisms for remote and mobile connectivity, deploy spam and virus filtering and email encryption, and craft a company-wide security plan based on 24x7 automated monitoring. Progent's ProSight family of managed security monitoring services includes ProSight Active Security Monitoring (ASM) for behavior-based threat detection and ProSight Enhanced Security Protection (ESP) for centralized endpoint security.

Design, Deployment and Troubleshooting Expertise for Microsoft System center 2012
Progent's System Center 2012 consulting experts have more than a decade of background deploying, supporting and troubleshooting the core components that make up Microsoft System Center and can help you to plan, install, maintain, and fix your System Center ecosystem to maximize the uptime and performance of your applications and infrastructure across a mix of Windows and Linux/Unix operating systems and on-premises and Cloud-connected datacenters. Progent also can provide System Center 2016 migration consulting to help your organization to transition to the current edition of System Center from a previous release or from another datacenter management platform to provide the benefits of best-in-class deployment, automation, security and compliance, plus infrastructure and critical application availability and performance monitoring.

Consulting and Support Expertise for System Center 2012 Operations Manager (SCOM 2012)
Progent's Microsoft-certified SCOM 2012 consulting experts have over a decade of experience designing, implementing, optimizing and repairing Microsoft SCOM solutions and offer companies of any size expert online or on-premises consulting support for System Center 2012 Operations Manager. Progent can help your company to plan a topology for Microsoft SCOM 2012 servers that provides the responsiveness and resilience required to watch over your datacenter effectively, whether your infrastructure are onsite, in the cloud, or a mixed solution. Progent's SCOM consultants can also assist you to import and tune SCOM 2012 management packs based on best practices for tracking network fabric as well as both Microsoft and 3rd-party applications and services. In addition, Progent can provide responsive online or onsite technical support to assist you to fix serious issues uncovered by Microsoft SCOM 2012. Progent can also provide Microsoft System Center 2016 Operations Manager expertise to assist your organization to migrate efficiently from SCOM 2012 to Operations Manager 2016.

ProSight WAN Watch Infrastructure Management
ProSight WAN Watch network infrastructure monitoring and management service makes it easy and inexpensive for smaller organizations to diagram, track, enhance and troubleshoot their networking appliances like switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding devices that require critical software patches, or isolating performance issues. Read about the entire ProSight series of low-cost network monitoring and management services for small and mid-size businesses.

Linux Support and Windows/Linux Integration
If your business IT environment combines Linux technology with Windows, Progent can help you to integrate your servers into an efficient network that permits all your operating systems to coexist for easy administration, transparent dataflow, high availability, high performance, and tight security. If you are creating Linux applications on a network that incorporates Microsoft-based servers, desktops, and application software, Progent offers full-service outsourcing that frees you to concentrate on your area of expertise.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco CCIE-certified SIP infrastructure experts and CUBE configuration consultants can assist organizations of any size to plan, deploy, maintain, troubleshoot and upgrade Cisco's SIP infrastructure solutions and Cisco's CUBE-based SIP trunks. Progent can provide affordable online or onsite expertise to assist businesses to migrate efficiently to an advanced unified communications environment that offers accelerated ROI. Progent's certified Microsoft collaboration consultants can assist you to establish interfaces between Cisco's CUBE Session Border Controller and Microsoft's rich media platforms such as Skype for Business or Lync Server for access to a SIP-based IP PSTN trunk.

Design and Deployment Support for Aironet 802.11ac Wi-Fi Access Points
Progent's Cisco-certified consultants offer Aironet Wi-Fi AP planning and deployment consulting and Cisco Wi-Fi controller integration to help you benefit from the 802.11ac Wi-Fi specification to get three times the speed for your Wi-Fi network while increasing the signal coverage.

Microsoft Exchange Server 2013 Upgrade Consulting
Microsoft Exchange 2013 includes major improvements to the functionality of its predecessor Exchange Server 2010 and introduces powerful innovations as well as a revamped architecture. These enhancements affect key facets of IT including ease of administration, high availability (HA), security, operational costs, collaboration, extensibility, throughput, compatibility, and the user experience. Progent's certified Exchange Server 2013 consulting professionals can deliver online or on-premises support to assist your organization to manage, optimize and debug your Exchange 2013 environment. Progent can also provide Exchange 2016 migration expertise and Exchange Online consulting to help you move to a more current release of Exchange Server in a local, cloud-hosted, or hybrid deployment.

Contact a Progent Computer Consultant
To learn how you can access a Progent computer support expert for online or onsite support in #(state), phone 1-800-993-9400 or visit Online Computer Help.



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    The Contact Center support delivery structure adopted by Progent offers small and midsize businesses an effective option to dependence on independent service individuals by offering extensive technical knowledge accessible to numerous engineering teams, optional 24x7 availability of urgent assistance, escalation capability to world-class engineers for handling the most intractable problems, support consistency and dependability, quick follow through enforced by veteran support managers, a variety of easy-to-use mechanisms for initiating service jobs, plus a high level of process visibility made possible by ticket tracking and accessible through a web-based portal.


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