Low-cost Network Support from Microsoft certified Experts for Businesses in Fontana, CA
By delivering world-class know-how when you need it, providing in-depth expertise for key business applications, offering high-value services such as virtual data center hosting, invoicing solely for help delivered, and requiring no sign-up fees or retainers for standard services, Progent helps your company to maximize the competitive value of your It system and cut support costs. Progent recognizes that information system protection, reliability, and efficiency are as critical to small businesses as to major enterprises but that smaller organizations lack the leverage to spend heavily in computer networks and in-house support groups. Progent's basic competitive advantage is that no network consulting firm can match Progent's capability to provide the network support your company needs whenever you require it and at a cost you can afford.
For larger businesses, Progent offers co-sourcing and project management support to add to the technical skills of your internal IT service team. This can reduce expenses and help meet schedules for major IT initiatives such as application programming, business continuity planning, network security audits, office consolidations, or technology migrations and upgrades.
Progent can also offer the services of certified consultants to assist your business to design and implement your cloud computing strategy.
Key Products and Technologies Serviced by Progent for Companies in Fontana, California
Progent's nationwide group of certified support professionals offers help for virtually all aspects of information technology deployed by companies of all sizes. Technologies supported by Progent in and around Fontana include:
Support Delivery Alternatives for Fontana, California Companies
Progent offers a variety of alternatives for providing small companies and local governments with affordable IT services for troubleshooting, consulting, hosting, and IT management outsourcing. Progent's paradigm for delivering network support is built on the Help Desk operational structure common to larger IT groups. Progent's Help Desk Call Center Support Model promotes fast response, comprehensive service documentation, reliable follow-through, and strict cost monitoring across a range of IT service delivery options that include remote repairs, on-premises support, high-end consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
- Remote Service
Progentís Technical Response Center provides emergency and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's seasoned support professionals can assist customers to troubleshoot and repair hardware and software problems without the cost or delay of in-person support calls. The background of Progent's IT consultants makes it possible to resolve most network issues quickly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate support calls to advanced specialists. Progent offers a convenient, web-accessible signup procedure for first-time customers to address emergency network problems and Progent charges per minute with zero sign-up fees or time minimums, so you are invoiced only for the support you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Learn additional information concerning Progent's online computer troubleshooting expertise.
- Onsite Support
Progent offers onsite technical assistance for registered customers in larger cities in the United States. Progent's on-site support technicians can work in tandem with Progent's remote service experts to give small businesses the best of both worlds: hands-on support technicians when you need them plus the on-line help of Progent's worldwide staff of IT engineers, security specialists, and business application programmers. The wait time for on-site support visits is typically under 24 hours. There is no start-up or retainer fee for becoming a Progent client for on-premises support. Find out more concerning how and why to sign up for Progent's onsite network support services.
- Phone Support
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems. For details, see Online Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small companies budget-friendly access to enterprise-class consultants who can deliver help with vital technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, company-wide network protection engineering, fault tolerant network engineering, virtualization solutions, plus integration, programming and support for small business programs such as financials, ERP, reporting, CRM, and productivity software. Progent can help with one-shot projects such as site relocations and massive system migrations, longer term projects such as management information software development and customization, database application development and administration services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or emergency services such as disaster recovery and malware cleanup.
- Application Hosting
Progent can host vital business applications like Exchange Server and Microsoft SQL in order to provide small companies with higher levels of availability, protection, and recoverability than is feasible using the class of in-house data center that is realistically affordable for most small companies. Because Progent uses the same data centers that host the equipment of some of the world's largest IT companies, Progent can save you the expense of building and managing the infrastructure required for enterprise-class cooling, power backup, and redundant Internet access. For managed application servers, Progent can also ensure that upgrades and service packs stay current, security and performance is continually tracked, and systems and data files are consistently archived and ready for complete and prompt recovery. Find out more concerning Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small or midsize organization's production servers in a setting that not only provides the highest degree of fault-tolerance and expandability but that is in addition convenient for clients to migrate to another service provider or to move in-house whenever your circumstance calls for it. Progent's Private Cloud hosting is based on mature virtualization techniques that permit small businesses with mixed environments to save significantly on the costs of capital equipment, infrastructure maintenance, and network administration while getting world-class reliability and an unprecedented level of vendor options. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed solution, can support the mixed- platform and loosely standardized environments common with smaller companies, and keeps ownership of the licenses in the client's hands so that migrating to a different virtual host is fast, reliable, and inexpensive. This avoids becoming a captive to a specific hosting provider while still offering all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent can provide advanced remote support to help companies of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that combine on-premises IT assets as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure design and deployment consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's low-cost ProSight line of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital data, applications and VMs that have become lost or damaged due to component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating tedious management processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that require critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the technology of leading information security vendors to provide web-based management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a further layer of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so any potential issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's ability either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup/recovery environment that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Alternative for Fontana, California Businesses
Progent's staff size, breadth and depth of technical expertise, and experience with enterprise IT consulting allow small businesses to sidestep the pitfalls related to excessive dependence on small support organizations or freelance engineers.
Working with Progent's Experts allows your company to:
- Prevent Excessive Dependence on Individual Support Consultants
For IT support, smaller businesses sometimes rely heavily on freelance engineers. Though individual support providers have lower expenses than more substantial support organizations and can afford to charge nominally smaller fees, freelancers are occasionally spread too thin to react rapidly to urgent problems. If a freelance consultant is busy with another customer, sick, on travelling, or in training, the lack of backup staff may require your business to wait for assistance during a crisis. As your small business grows, network unavailability or difficulties with line-of-business programs get more expensive. The dollars you thought you were conserving on an independent consultant can evaporate fast because of lower output. Also, when independent consultants confront unfamiliar technologies, the unavailability of a big consulting group to rely on for advice forces them to train in place while your organization ends up footing the costs for their continuing education.
- Gain Access to Experts in Advanced IT Issues
Many smaller service organizations or freelance consultants specializing in small company IT support are capable of providing routine fixes but don't have the experience to work efficiently with complicated IT environments with mixed operating systems, many sites, Voice over IP systems, mobile workforces, interconnected accounting and analytical applications, eCommerce, and custom business applications. Progent's experience with global companies and Progent's large staff of experts can be valuable to your business because enterprise networks are inherently complex, integration issues demand in-depth knowledge in many technical disciplines, and reaching a high level of stability, availability, and protection calls for industry-tested leading practices.
- Create a Firm Foundation for Growth
Small businesses often start with an IT system cobbled together on a shoestring budget. Without a strong basis, a sequence of improvised fixes often get thrown on top of a marginal structure. As a business grows, reliability and expandability problems can undermine the productivity of the business. These environments require proper evaluation, intelligent business analysis, and in-depth expertise to migrate to an IT environment that can provide the solid basis to meet current business needs and ease downstream expansion.
- Partner with Solution Finders, Not Product Resellers
Smaller companies require direction and insight to navigate through an ever more complicated array of IT options available for accelerating business growth and improving productivity. Businesses do not need an IT consultant or service firm that attempts to promote products. Progent eliminates conflicted motives by not selling any products. Progent offers services and expertise only. This allows Progent to align consulting services with the real needs of clients. Combining network support and product selling can lead to a conflict where the recommended solution is built around a preselected technology instead of being based on the actual needs of a small business.
Get in Touch with Progent
In case your Fontana, California business wants to get in touch with Progent to ask about network outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.
Immediate Online Network Assistance
For immediate online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).