Low-cost Computer Support from Microsoft and Cisco certified Experts for Businesses in Fontana, CA
By offering world-class know-how when you require it, making available specialized knowledge for key applications, providing high-value services such as virtual server hosting, invoicing only for services you receive, and charging no setup fees or retainers for standard services, Progent allows your company to maximize the business value of your information network and minimize support expenses. Progent recognizes that network protection, reliability, and efficiency are as critical to small companies as to major enterprises but that small companies lack the economy of scale to invest aggressively in computer networks and internal support staffs. Progent's fundamental competitive advantage is that no network consulting firm can equal Progent's ability to provide the network support expertise your business needs when you need it and at prices you can afford.
For mid-size and large companies, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your in-house network support staff. This can cut costs and minimize technical risks for big IT initiatives like application programming, business continuity planning, network security evaluations, merging datacenters, or software migrations.
Progent can in addition offer the services of accredited experts to help your business to design and implement your cloud computing strategy.
Core Practice Areas Serviced by Progent's Consultants for Businesses in Fontana, California
Progent's nationwide group of world-class consultants provides help for all aspects of network systems found in businesses of any size. Areas served by Progent in Fontana include:
Support Delivery Alternatives for Fontana, California Businesses
Progent has a variety of alternatives for providing small and midsize businesses with cost-effective computer services for technical support, consulting, and network management outsourcing. Progent's model for delivering IT support is based on the Help Desk structure familiar to larger IT support groups. Progent's Help Desk Call Center Support Mechanism promotes rapid support, comprehensive activity documentation, consistent follow-up, and strict expense monitoring for an array of network support delivery alternatives that include remote troubleshooting, on-premises help, and top-tier consulting.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) provides emergency and routine remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's seasoned support professionals can help customers to analyze and repair hardware and software problems without the cost or delay of in-person support calls. The experience of Progent's IT consultants makes it possible to resolve most IT issues rapidly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-based signup procedure for new clients to address emergency network problems and Progent bills per minute with zero sign-up fees or time minimums, so you pay only for the assistance you get. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISM-certified security professionals. Find out additional information about Progent's online computer troubleshooting services.
- On-site Service
Progent offers onsite technical support for signed-up clients in major metropolitan areas in the United States. Progent's on-site service personnel can work in conjunction with Progent's remote service experts to give small and midsize companies the best of both worlds: in-person support professionals when you need them as well as the on-line expertise of Progent's worldwide staff of network consultants, security professionals, and business software programmers. The response time for on-site support visits is typically less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises service. Learn more details concerning why to register for Progent's onsite computer support services.
- Help Desk
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle complex issues. To learn more, refer to Online Help Desk Services for Small Businesses.
- Help Desk Co-management Services
Progentís Help Desk Co-management services allow your business to split the load for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution built around the leading PSA tool for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics. To learn more, refer to Progentís shared Help Desk services.
- IT Consulting Expertise
Progent provides small and midsize companies budget-friendly access to world-class consultants who can provide assistance with critical products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network security engineering, high availability network consulting, server virtualization solutions, plus integration, programming and support for business applications including accounting, ERP, management reporting, sales automation, and productivity software. Progent can provide assistance with one-shot projects including office moves and massive software migrations, extended projects such as upgrading an older ERP system to a modern Microsoft Dynamics 365 solution, relational database application programming and administration support, and web development, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency response like data restoration and malware removal.
- Network Infrastructure Support Services for Telecommuters
Progent can help small and medium-size companies to design, implement and debug the infrastructure for teleworkers. Aspects of infrastructure where Progent's consultants offer support include safe and convenient VPN tunnel connections, Virtual Desktop Infrastructure platforms, router setup, Wi-Fi network planning and implementation, and robust Internet connectivity. To learn about Progent's network infrastructure expertise for an at-home workforce, see network infrastructure guidance for teleworkers.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting services for all of a small organization's production servers in a setting that not only delivers the highest level of fault-tolerance and extensibility but that is also convenient for clients to migrate to a different support firm or to move internally if your situation calls for it. Progent's Private Cloud hosting is founded on mature virtual server techniques that permit companies with multi-vendor networks to save significantly on the costs of hardware, system support, and network administration while achieving world-class reliability and an unprecedented level of vendor options. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed service, can support the mixed- OS and non- standardized environments typical of smaller companies, and retains control of the licenses in the customer's hands so that moving to a different virtualized system is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting service while still offering all the savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent can provide expert online consulting support to help businesses of any size connect their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that utilize local IT assets as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 integration solutions with on-premises Exchange, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's value-priced ProSight line of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the entire threat lifecycle including protection, detection, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with government and industry information security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup activities and enables rapid recovery of critical files, apps and VMs that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating devices that need critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security companies to deliver web-based control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so any potential issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with data security requirements, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's ability to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current cybersecurity posture and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and office productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an increasingly complex collection of infrastructure products including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Certified security consultants,
CISM-qualified security engineers, CISA-qualified security audit specialists and GIAC-authorized information assurance professionals can provide a company-wide perspective on system security and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and government mandates for network information protection and incident reporting.
The breadth and size of Progent's engineering staff bring a powerful set of advantages to organizations trying to increase the productivity of their information network within a reasonable budget. These benefits include:
- Best Industry Service Methodology
Progentís staff of Microsoft and Cisco Premier consultants average more than a decade of hands-on industry background, in the trenches of IT support, executing a wide range of technical tasks for a large array of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support personnel. This guarantees that you get not only expert technical capability, but also a consultant with field-tested approaches for repairing actual IT problems efficiently.
Read more about Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing policy is to charge for phone support and on-premises help per minute. Consequently, you are invoiced exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or priority support, and Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no sign-up charge and asks no retainer for services provided during regular business hours. Many support firms demand large minimum fees or bill in increments of a quarter hour or longer. Progent's one-minute billing granularity does away with big invoices for quick repairs. Another advantage of by-the-minute invoicing is that you are less tempted to allow incipient problems to fester until they grow into big ones.
Learn additional information about Progent's value pricing for IT outsourcing.
- Complete Documentation of Delivered Services
Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small support firms who offer scant documentation or details of tasks performed, each service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service reports sent by each consultant to each client. The discipline of detailing and archiving support activity results in more effective service and avoids a slew of typical problems such as when a service client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
Learn more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent has little competition. Small companies who utilize independent consultants or who maintain in-house IT personnel benefit when Progent transfers knowledge about new technology and tested processes to make their networks more robust, secure, and productive.
Read additional information concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Fontana, California company needs to contact Progent for network outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.
Immediate Online Technical Help
For immediate online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).