Fontana, CA Remote Help from Certified Network Troubleshooting Experts
Progent's computer network support services can provide your Fontana, CA business cost-effective and dependable access to world-class technical engineers. By delivering IT support service when you need it, providing advanced expertise for mission-critical applications, offering unique support such as 24x7 server monitoring, and invoicing only for support you receive, Progent gives your Fontana, California company an economical option for optimizing the business value of small-scale office networks. Whether you maintain a local datacenter, connect to cloud resources, or manage a hybrid cloud-and-local solution, Progent is the intelligent way for organizations to create and support a robust and safe IT network and to have quick availability of the seasoned support typically restricted to enterprises who can support a large internal IT group.
For larger companies, Progent can provide co-sourcing support to supplement the subject matter expertise of your in-house network service personnel. This can save money and minimize technical risks for big projects like software programming, disaster recovery preparedness, security audits, office consolidations, or software migrations.
Progent can in addition provide access to certified experts to help your business to design and implement a sensible cloud computing strategy.
Key Practice Areas Serviced by Progent for Fontana, California Businesses
A Microsoft-certified Partner IT service company that maintains a world-class group of Cisco Certified CCIE network infrastructure consultants and Apple Computer certified engineers, Progent provides emergency troubleshooting and low-cost remote consulting to Fontana, CA small businesses for a broad array of computer technologies such as:
Support Delivery Alternatives Available for Fontana, California Companies
Progent has a selection of options for providing small and midsize businesses with affordable computer services for technical support, consulting, and IT administration. Progent's model for providing computer support services is based on the Call Center structure familiar to larger IT support organizations. Progent's Help Desk Service Mechanism promotes rapid support, comprehensive activity documentation, consistent follow-through, and tight cost monitoring across a range of network service delivery alternatives that include remote troubleshooting, in-person help, and top-level consulting.
Progent's Flat-rate Managed Services for Remote IT Management
- Online Support
Progentís Technical Response Center offers urgent and scheduled remote service for Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's certified support professionals can help customers to analyze and fix hardware and software issues without the cost or time loss of on-premises support calls. The experience of Progent's IT engineers makes it possible to handle the majority of network problems rapidly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-accessible registration process for new customers to address urgent situations and Progent charges by the minute with zero sign-up fees or time minimums, so you pay only for the assistance you get. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Find out additional details about Progent's online network support services.
- On-site Service
Progent offers on-site computer assistance for registered clients in larger cities in the United States. Progent's onsite service personnel can operate in conjunction with Progent's online support experts to deliver small and midsize businesses the best of both worlds: onsite support professionals when you need them plus the remote expertise of Progent's seasoned team of network engineers, security professionals, and business application developers. The response time for on-site service visits is usually less than 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for onsite support. Find out more details about why to sign up for Progent's onsite computer support.
- Help Desk
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve the most issues. For details, see Online Help Desk Services for Small Businesses.
- Consulting Expertise
Progent offers small and midsize businesses affordable access to world-class IT professionals who can provide help with vital technologies including
- Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, company-wide network security consulting, fault tolerant it system consulting, virtualization strategies, plus configuration, programming and support for small business applications including accounting, operations, reporting, sales automation, and productivity packages. Progent can help with one-shot projects such as site relocations and major system migrations, longer term initiatives such as management analytics application development and support, database application programming and administration services, and web design, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and network management, or urgent services like disaster recovery and virus removal.
- Private Cloud Hosting
Progent's Private Cloud hosting offers complete hosting services for all of a small or midsize organization's servers in an environment that not only delivers the top level of dependability and expandability but that is in addition easy for customers to transfer to another service provider or to move in-house if your circumstance warrants it. Progent's Private Cloud hosting is built around mature virtual server techniques that allow businesses with mixed environments to benefit significantly on the costs of capital equipment, infrastructure maintenance, and network administration while getting enterprise-class dependability and an unprecedented degree of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed solution, can support the multi- platform and loosely standardized environments typical of small businesses, and retains ownership of the software licenses in the client's possession so that moving to a different virtualized system is fast, safe, and inexpensive. This eliminates ending up a captive to a single hosting provider while still providing all the savings associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Services
Progent offers advanced online consulting to help businesses of any size connect their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that utilize local resources along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's affordable ProSight line of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis tools to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete malware attack progression including blocking, identification, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup processes and enables rapid recovery of critical files, apps and virtual machines that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, track, optimize and troubleshoot their connectivity appliances like routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that require important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading data security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network running at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management personnel and your Progent consultant so all potential problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your essential network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both also come with a year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security requirements, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's ability either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup environment that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Choice for Fontana, California Businesses
Progent's staff size, breadth and depth of information technology expertise, and familiarity with corporate IT support enable small and midsize companies to sidestep the problems related to excessive reliance on thinly staffed support organizations or independent engineers.
Teaming with Progent's Experts enables your business to:
- Prevent Over Dependence on Freelance Support Consultants
For network services, smaller companies sometimes depend excessively on individual engineers. Though individual service providers have lower overhead than larger IT service firms and can afford to charge apparently smaller rates, they are sometimes too busy to respond quickly to critical network problems. If an independent consultant is occupied with another client, sick, on vacation, or in class, the absence of backup staff may require your business to wait for help during an emergency. The more your company expands, network unavailability or problems with line-of-business applications get more costly. The dollars you believed you were conserving on a freelancer can disappear fast due to lost output. In addition, when independent engineers confront unfamiliar technologies, the lack of a big consulting group to rely on for advice forces them to train on the job while your business winds up with the costs for their ongoing education.
- Have Access to Experts in Sophisticated Network Solutions
Many small service firms or freelance consultants focused on small company IT support are capable of providing routine solutions but don't have the seasoning to work efficiently with complicated IT configurations with a variety of operating systems, many sites, Voice over IP implementations, remote workforces, integrated financial and operational software, data-driven web sites, and specialized line-of-business software. Progent's experience with worldwide companies and Progent's extensive staff of specialists can benefit your small business because big-company networks are characteristically complicated, support problems demand thorough knowledge in many technical areas, and reaching an acceptable level of robustness, availability, and security requires enterprise-tested processes.
- Create a Firm Basis for Seamless Growth
Small businesses typically begin with a network cobbled together on a tight budget. Lacking a proper architecture, a series of improvised repairs commonly get thrown on top of a weak structure. As a business evolves, reliability and expandability issues can obstruct the productivity of the organization. These environments need thorough evaluation, smart strategic analysis, and in-depth experience to migrate to an IT environment that can provide the solid basis to handle current business needs and ease future growth.
- Team with Solution Finders, Not Product Vendors
Small companies require direction and insight to navigate through an ever more complex maze of technology alternatives available for accelerating business growth and improving efficiency. They do not need a network engineer or service organization that tries to promote products. Progent avoids conflicted motives by not selling any products. Progent offers consulting and services only. This allows Progent to match consulting services with the genuine interests of customers. Mixing network consulting and product selling can result in a conflict where the proposed solution is based on a preselected vendor instead of being driven by the actual requirements of a small business.
Get in Touch with Progent
In case your Fontana, California business needs to contact Progent for network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.
Fast Remote Network Support
For immediate online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).