Low-cost Network Troubleshooting from Microsoft and Cisco Certified Experts for Businesses in Fontana, CA
By offering world-class know-how whenever you need it, providing in-depth knowledge for key business applications, providing high-value services like virtual server hosting, billing solely for help you receive, and charging no sign-up fees or retainers for standard services, Progent helps your company to maximize the business value of your information network and cut support expenses. Progent recognizes that network protection, reliability, and performance are as critical to small businesses as to major enterprises but that small companies don't have the economy of scale to spend heavily in computer networks and in-house support groups. Progent's basic competitive advantage is that no network support firm can equal Progent's capability to deliver the network support expertise your business needs when you need it and at a cost you can afford.
For larger businesses, Progent can provide co-sourcing and project management services to add to the subject matter expertise of your in-house network service personnel. This can cut costs and help meet schedules for major IT initiatives like application development, disaster recover/business continuity preparedness, security audits, office consolidations, or software migrations.
Progent can also provide access to certified experts to help your company to design and implement a sensible cloud computing strategy.
Key IT Areas Supported by Progent for Office Networks in Fontana, California
Progent offers the support of certified consultants for all facets of information technology found in small companies and local governments. Technologies supported by Progent's consultants include:
Support Delivery Alternatives for Fontana, California Businesses
Progent offers a variety of alternatives for providing small businesses with affordable IT services for troubleshooting, system architecture, hosting, and IT management. Progent's model for delivering IT support services is based on the Help Desk operational structure common to big IT organizations. Progent's Help Desk Call Center Support Mechanism promotes fast response, comprehensive activity documentation, dependable follow-through, and tight cost control across an array of network support delivery alternatives that include remote troubleshooting, onsite help, high-end consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
- Online Support
Progentís Technical Response Center offers urgent and scheduled remote support for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's certified support professionals can assist clients to analyze and repair network problems without the expense or time loss of on-premises service visits. The background of Progent's IT consultants allows them to resolve most IT problems quickly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-based signup process for first-time customers to accommodate urgent network problems and Progent charges by the minute with zero startup charges or time minimums, so you pay only for the assistance you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and GIAC-certified security engineers. Find out more information concerning Progent's online computer troubleshooting expertise.
- Onsite Service
Progent provides on-site computer support for registered customers in major metropolitan areas in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's remote service engineers to deliver small businesses the best of both worlds: onsite service professionals when you need them as well as the remote expertise of Progent's seasoned staff of IT engineers, security professionals, and business software developers. The wait time for on-site service calls is usually under one business day. There is no start-up or retainer fee for becoming a Progent customer for on-premises support. Find out more details about how to register for Progent's in-person computer support.
- Help Desk Call Center
Progent's Helpdesk Outsourcing Services are designed for all businesses who need prompt and dependable support from an online Contact Center with effective phone assistance, online troubleshooting tools, and enough technical strength for all needed problem escalation. Because small and midsize businesses usually are constrained by limited IT budgets and can spare scant executive attention for dealing with IT support, Progent's Help Desk Call Center Outsourcing Services can be the most efficient way to ensure that business computer systems stay up and running. Learn more concerning Progent's Help Desk Call Center outsourcing services.
- IT Consulting Services
Progent provides small and midsize companies affordable availability of world-class IT professionals who can provide assistance with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network protection consulting, high availability it system design, virtual server strategies, plus integration, programming and training for small business applications such as accounting, operations, reporting, sales automation, and productivity suites. Progent can provide assistance with one-time projects such as site relocations and massive system migrations, longer term initiatives like management information application programming and support, database software programming and administration services, and web design, on-going support such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or urgent response such as disaster recovery and virus removal.
- Application Server Hosting
Progent can host critical business applications such as Exchange and MS SQL to provide small and midsize companies with greater degrees of availability, security, and recoverability than is possible using the type of on-site data center that is realistically affordable for most small companies. Because Progent uses the same facilities that support the gear of many of the world's biggest IT companies, Progent can save you the cost of creating and managing the systems needed for world-class environmental control, electrical backup, and redundant Internet connectivity. For hosted application servers, Progent can also ensure that patches and service packs stay current, security and performance is continually monitored, and systems and data files are consistently backed up and ready for full and rapid restoration. Find out additional information concerning Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small or midsize organization's production servers in a setting that not only delivers the top degree of dependability and expandability but that is in addition convenient for clients to transfer to a different support provider or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting is built around tested virtualization techniques that allow small businesses with multi-vendor networks to save significantly on the costs of hardware, infrastructure support, and IT administration while getting enterprise-class availability and an unprecedented level of vendor options. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed solution, can handle the multi- OS and loosely standardized environments common with smaller companies, and retains ownership of the licenses in the customer's possession so that moving to a new virtual host is quick, reliable, and inexpensive. This avoids ending up a captive to a specific hosting service while still providing all the cost savings related to SaaS hosting services.
- Hybrid Cloud Integration Support
Progent can provide expert remote consulting to help companies of all sizes connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that seamlessly combine local IT assets along with public clouds. To help you to incorporate public cloud services with networks, Progent offers a variety of public cloud integration services such as Office 365 integration with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent's low-cost ProSight suite of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis technology to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also help you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital files, applications and VMs that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating appliances that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further level of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent engineering consultant so any potential issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security requirements, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's preparedness to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup/recovery system that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the core system software and productivity applications used by the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also offers help for an increasingly sophisticated array of network technologies including firewalls, routers and switches, VoIP solutions, and wireless access. Furthermore, Progent's
CISSP-certified security experts,
CISM-certified security engineers, CISA-authorized security audit consultants and GIAC-qualified information assurance experts can provide a company-wide perspective on network security and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and statutory mandates for network data security and incident reporting.
The breadth and size of Progent's consulting staff offer a powerful set of benefits to customers trying to increase the productivity of their IT network within an affordable budget. These benefits include:
- Best Methodology
Progentís staff of Microsoft and Cisco qualified experts average more than a decade of real-world industry experience, at the front lines of network support, performing a wide range of technical tasks for a large mix of clients. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its consulting personnel. This means that you get not only expert technical capability, but also a consultant with proven methods for repairing real-world IT problems rapidly.
Find out more concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing model is to bill for phone service and on-premises visits per minute. Consequently, you are invoiced exclusively for delivered services. Progent does not impose a higher rate for off-hours or priority support, and Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no startup fee and requires no retainer for support services provided during normal working hours. Many service organizations impose large minimum fees or bill in increments of a quarter hour or longer. Progent's one-minute billing granularity avoids king-size invoices for quick repairs. An additional advantage of by-the-minute pricing is that clients are not inclined to allow minor problems to stay unaddressed until they become big problems.
Learn additional information concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of IT Support
Progent has created a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike some independent consultants or small service firms who provide scant documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support reports sent by each staff member to each client. The practice of detailing and organizing support activity results in more effective support and eliminates a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
Read more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their scope, Progent can focus on offering high-value skills where Progent faces little competition. Small companies who utilize independent service providers or who employ internal IT personnel benefit when Progent transfers information about new technology and tested processes to make their networks more reliable, protected, and productive.
Learn additional information about Progent's knowledge transfer services.
If your Fontana, California business needs to contact Progent to ask about IT outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.
Immediate Remote Network Support
For fast online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).