Affordable Network Help from Microsoft and Cisco premier Experts for Businesses in Fontana, CA
By offering world-class know-how whenever you require it, providing in-depth expertise for critical business applications, providing innovative services such as virtual server hosting, invoicing solely for help you receive, and charging no setup or retainer fees for standard services, Progent enables you to maximize the competitive value of your information system and minimize support expenses. Progent recognizes that network security, reliability, and performance are just as critical to small businesses as to major enterprises but that small companies don't have the leverage to invest aggressively in information technology and internal support staffs. Progent's basic competitive advantage is that no network consulting organization can match Progent's ability to provide the IT support your business needs when you need it and at a cost you can justify.
For medium-size and enterprise businesses, Progent can provide co-sourcing services to supplement the skills of your internal IT support group. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives like application development, business continuity planning and testing, network security audits, merging datacenters, or technology migrations and upgrades.
Progent can in addition offer access to accredited consultants to assist your company to design and execute your cloud computing strategy.
Core Practice Areas Serviced by Progent for Fontana, California Businesses
As a Microsoft-certified Partner IT service company with a world-class group of Cisco CCIE networking consultants and Apple Computer certified consultants, Progent offers urgent troubleshooting and affordable remote consulting to Fontana, CA small businesses for a wide range of computer technologies including:
Service Delivery Alternatives Available for Fontana, California Companies
Progent offers a variety of alternatives for providing small businesses and local governments with affordable IT services for technical support, consulting, hosting, and network management outsourcing. Progent's model for providing computer support services is built on the Call Center operational structure common to big IT support organizations. Progent's Contact Center Support Mechanism promotes rapid support, thorough activity documentation, dependable follow-up, and tight expense control across an array of network service delivery alternatives that include remote troubleshooting, onsite support, high-end consulting, plus server hosting.
Progent's Fixed-price Managed Services for Remote Network Management
- Online Service
Progentís Technical Response Center provides emergency and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service experts can help clients to troubleshoot and repair hardware and software issues without the expense or delay of travel for onsite support visits. The experience of Progent's network consultants makes it possible to handle the majority of network problems quickly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-accessible registration process for new customers to address emergency situations and Progent charges by the minute with no startup fees or minimums, so you pay only for the assistance you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Find out additional information about Progent's online computer support expertise.
- On-site Service
Progent provides onsite technical support for registered customers in major metropolitan areas in the U.S. Progent's onsite support personnel can work in conjunction with Progent's online service engineers to give small and midsize businesses the ideal combination: in-person support professionals when you require them as well as the on-line help of Progent's seasoned staff of network consultants, security specialists, and business application programmers. The response time for in-person support calls is typically less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises support. Find out more concerning why to register for Progent's onsite computer service.
- Help Desk
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues. To learn more, see Help Desk Services.
- IT Consulting Expertise
Progent offers small businesses budget-friendly access to world-class IT professionals who can provide help with vital technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network design, company-wide network security engineering, non-stop network consulting, server virtualization strategies, plus integration, programming and support for business programs including financials, operations, management reporting, CRM, and office productivity packages. Progent can help with one-shot projects including office moves and massive software upgrades, longer term initiatives such as management reporting application programming and customization, database software programming and administration support, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or urgent response like data restoration and virus cleanup.
- Application Server Hosting
Progent can host critical business applications like Exchange Server and Microsoft SQL in order to provide small and midsize companies with greater degrees of availability, protection, and performance than is possible using the type of on-site data center that is practical for most small companies. Because Progent utilizes the same data centers that support the gear of many of the world's biggest IT companies, Progent can eliminate the investment in creating and maintaining the infrastructure required for enterprise-class cooling, power failover, and uninterruptible Internet access. For managed application servers, Progent can also make sure that patches and service packs remain current, security and performance is constantly tracked, and systems and data files are consistently archived and ready for complete and prompt recovery. Find out more about Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting services for the entirety of a small or midsize company's servers in an environment that not only delivers the top level of availability and extensibility but that is also easy for clients to migrate to a different service firm or to bring in-house when your situation calls for it. Progent's Private Cloud hosting is built around mature virtualization technologies that permit businesses with multi-vendor environments to save dramatically on the costs of capital equipment, system maintenance, and IT administration while getting world-class availability and an unparalleled level of vendor options. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered service, can handle the multi- platform and loosely standardized environments typical of small businesses, and retains control of the software licenses in the client's hands so that moving to a new virtualized system is fast, safe, and affordable. This eliminates becoming a prisoner of a single hosting service while still offering all the cost savings related to SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent offers advanced online support services to help organizations of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that utilize on-premises IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's low-cost ProSight line of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to defend endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to manage the entire threat lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with government and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also assist your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical files, applications and virtual machines that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, enhance and debug their networking appliances like routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the technology of top information security companies to provide web-based control and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that any looming problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an objective evaluation of the health of their network. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with information security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The interview is intended to assess your company's ability either to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup/recovery system that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Alternative for Fontana, California Businesses
Progent's size, breadth and depth of information technology skill, and familiarity with corporate network consulting allow small and midsize businesses to sidestep the problems associated with excessive dependence on thinly staffed service organizations or freelance consultants.
Working with Progent's Experts enables your business to:
- Avoid Over Dependence on Freelance Support Consultants
For IT support, small companies sometimes rely heavily on freelance engineers. Although freelance support providers have lower overhead than more substantial support organizations and can afford to bill apparently smaller rates, freelancers are occasionally too busy to react quickly to critical situations. If a freelance consultant is occupied with different customer, sick, on travelling, or in class, the absence of backup staff may force your business to wait for assistance in case of a crisis. As your small business grows, network downtime or difficulties with critical applications become more costly. The money you thought you were saving on an independent consultant can evaporate fast due to lower productivity. Also, when freelance engineers encounter new problems, the lack of a big consulting group to rely on for help requires them to learn in place while your organization ends up with the bill for their ongoing training.
- Gain Access to Experts in Advanced Information Technology Issues
The majority of smaller support firms or independent consultants who concentrate on small company network support are capable of delivering connect-the-dots fixes but don't have the background to deal efficiently with complex IT infrastructures with a variety of platforms, multiple locations, Voice over IP implementations, mobile workers, integrated accounting and analytical applications, data-driven web sites, and specialized line-of-business applications. Progent's background with worldwide companies and Progent's large group of specialists can benefit your company because enterprise environments are by nature complex, support issues require in-depth knowledge in numerous technical areas, and reaching an acceptable level of stability, reliability, and protection requires industry-tested best practices.
- Create a Solid Foundation for Growth
Small companies often begin with an IT system cobbled together on a tight budget. Lacking a carefully designed basis, a series of improvised fixes often get piled onto of a marginal structure. As a company grows, reliability and scalability issues can hinder the success of the business. Such networks need proper evaluation, smart strategic planning, and in-depth expertise to upgrade to a network environment that can act as the reliable basis to meet current business needs and support downstream expansion.
- Team with Solution Consultants, Not Resellers
Smaller businesses need guidance and insight to work through an ever more complicated array of technology options available for enabling growth and enhancing efficiency. They do not need a network engineer or support firm that tries to sell them products. Progent avoids conflicts of interest by not selling any products. Progent sells services and expertise exclusively. This permits Progent to align technical services with the genuine interests of clients. Combining IT support and product selling can lead to a conflict where the recommended solution is based on a predetermined technology rather than being driven by the true needs of a customer.
Get in Touch with Progent
If your Fontana, California business needs to contact Progent about network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.
Fast Remote Technical Assistance
For fast remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).