Affordable Computer Help from Microsoft and Cisco premier Consultants for Companies in Fontana, CA
By delivering professional know-how when you require it, providing specialized expertise for critical applications, offering high-value services like virtual data center hosting, billing solely for services delivered, and requiring no sign-up fees or retainers for standard services, Progent helps you to maximize the business value of your It network and minimize support costs. Progent appreciates that network protection, reliability, and performance are just as critical to small businesses as to large enterprises but that small organizations don't have the economy of scale to invest aggressively in information networks and internal service groups. Progent's fundamental value proposition is that no IT consulting organization can match Progent's capability to deliver the IT support expertise your business requires whenever you need it and at a cost you can justify.
For mid-size and large businesses, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your in-house IT service staff. This can cut costs and minimize technical risks for big IT initiatives like application programming, disaster recovery planning, network security audits, office consolidations, or software migrations.
Progent can in addition provide access to certified experts to assist your business to plan and implement your cloud strategy.
Key Products and Technologies Serviced by Progent for Businesses in Fontana, California
Progent's nationwide team of certified consultants provides assistance for virtually all facets of network technology deployed by organizations of any size. Technologies served by Progent in and around Fontana include:
Support Delivery Alternatives Available for Fontana, California Businesses
Progent has a selection of alternatives for providing small businesses and local governments with cost-effective IT services for technical support, system architecture, hosting, and network management. Progent's paradigm for providing IT support services is built on the Help Desk Call Center structure common to big IT support organizations. Progent's Help Desk Support Mechanism promotes rapid response, thorough activity records, dependable follow-up, and strict expense monitoring across an array of network support delivery options that include remote troubleshooting, on-premises support, top-level consulting, plus server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Online Support
Progentís Technical Response Center (TRC) provides urgent and scheduled remote service for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support professionals can assist customers to analyze and repair network problems without the cost or delay of in-person support visits. The experience of Progent's IT consultants allows them to handle most network problems rapidly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-based registration procedure for new customers to address urgent network problems and Progent charges per minute with no startup fees or minimums, so you are invoiced only for the assistance you get. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Find out more details concerning Progent's online network troubleshooting expertise.
- On-site Service
Progent provides onsite computer support for signed-up clients in larger cities in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's online service experts to deliver small companies the ideal combination: in-person service professionals when you require them plus the on-line help of Progent's worldwide staff of IT engineers, security professionals, and business software programmers. The response time for on-site service calls is typically less than one business day. There is no sign-up or retainer charge for registering as a Progent customer for onsite support. Learn more details concerning how and why to register for Progent's onsite network service.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small organizations a complete solution that handles all facets of remote desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems. for more information, see Help Desk Services for Small Businesses.
- IT Consulting Services
Progent provides small companies affordable availability of world-class IT professionals who can provide help with vital products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, company-wide network protection engineering, non-stop network consulting, virtualization strategies, plus configuration, programming and support for business applications such as financials, ERP and MRP, management reporting, sales automation, and office productivity software. Progent can provide assistance with short-term projects including office relocations and major system migrations, extended projects such as management reporting application development and customization, database application programming and DBA services, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent response like data restoration and virus cleanup.
- Application Hosting
Progent offers hosting for critical business applications such as Microsoft Exchange Server and SQL Server to provide small companies with higher levels of dependability, protection, and recoverability than is feasible using the class of in-house data center that is realistically affordable for the majority of small businesses. Because Progent uses the same data centers that support the gear of many of the planet's largest information technology companies, Progent can eliminate the cost of building and managing the infrastructure needed for enterprise-class environmental control, electrical failover, and uninterruptible Internet access. For hosted applications, Progent can also make sure that patches and revisions remain current, protection and performance is continually monitored, and systems and data files are regularly backed up and ready for full and rapid recovery. Find out additional information about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides complete hosting services for the entirety of a small or midsize organization's production servers in an environment that not only delivers the highest level of fault-tolerance and scalability but that is also convenient for customers to migrate to a different service provider or to bring in-house whenever your situation calls for it. Progent's Private Cloud hosting service is built around proven virtualization techniques that allow companies with mixed environments to save dramatically on the expense of hardware, infrastructure maintenance, and network management while getting world-class availability and an unprecedented level of vendor options. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally managed solution, can handle the multi- platform and loosely standardized environments common with small companies, and retains control of the software licenses in the customer's hands so that moving to a different virtual host is quick, reliable, and affordable. This avoids ending up a prisoner of a single hosting service while still providing all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent offers expert remote consulting support to help businesses of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that utilize on-premises resources as well as cloud services. To help you to integrate cloud services with networks, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's affordable ProSight line of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning tools to defend endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the complete malware attack progression including protection, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical data, applications and virtual machines that have become lost or damaged due to component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, reconfigure and troubleshoot their networking appliances like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating complex network management processes, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating appliances that require important updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the technology of leading data security vendors to provide centralized control and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your Progent consultant so all potential problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with data security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The interview is designed to help assess your organization's ability either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup environment that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and productivity applications used by most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly sophisticated collection of infrastructure products including firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's
CISSP-Premier security experts,
CISM-certified security professionals, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals offer a business-wide perspective on system security and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and statutory requirements for IT data protection and incident reporting.
The scope and depth of Progent's consulting team bring a unique array of advantages to organizations wishing to maximize the productivity of their information network within an affordable budget. These benefits include:
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry background, at the forefront of IT support, executing a broad range of IT tasks for an extensive array of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support personnel. This ensures that you get not only world-class IT skills, but also a support engineer with field-tested approaches for resolving actual network problems efficiently.
Learn more concerning Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing model is to charge for phone support and in-person help per minute. Consequently, you pay just for received support. Progent does not impose a higher rate for off-hours or emergency support, and Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no sign-up fee and requires no monthly commitment for services delivered during normal working hours. Many support organizations impose large minimum fees or charge in increments of fifteen minutes or more. Progent's small billing granularity avoids major invoices for fast fixes. Another benefit of by-the-minute pricing is that clients are not inclined to permit minor problems to fester until they become major ones.
Find out additional information about Progent's value pricing for IT outsourcing.
- Full Reporting of Network Services
Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all delivered services. Unlike many independent consultants or small service firms who offer scant documentation or specifics of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation given by every staff member to every client. The discipline of detailing and organizing support records allows more efficient support and eliminates a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
Read more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their scope, Progent can focus on delivering high-value services where Progent faces few competitors. Small businesses who work with independent consultants or who maintain internal support staffs gain when Progent transfers knowledge about new technology and proven methodologies to make their networks more reliable, secure, and productive.
Find out more details concerning Progent's knowledge transfer services.
If your Fontana, California business needs to contact Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.
Fast Online Network Help
For immediate remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).