Quick, Affordable Online Computer Network Help for Fontana, California Small Companies
For over two decades, Progent has specialized in delivering enterprise-quality network support to customers with small-business IT budgets. Progent has built a unique support solution that includes a low-overhead, seamless virtual office network, custom remote repair technology, a large team of engineers certified in a wide array of IT disciplines, a Help Desk service structure that promotes efficiency and ensures follow-through, a global team of remote support experts, on-site support availability for the majority of most zip codes in the United States, and a corporate culture committed to resolving network problems in the least time and at the lowest cost to clients.
For larger companies, Progent offers co-sourcing and project management services to add to the technical skills of your in-house network service team. This can cut costs and help meet schedules for major IT initiatives such as application programming, disaster recover/business continuity planning, security evaluations, office consolidations, or software migrations.
Progent can in addition offer access to accredited experts to help your business to plan and execute a sensible cloud computing strategy.
Main Technical Areas Supported by Progent for Fontana, California Businesses
A Microsoft-certified Partner computer support firm with a large team of Cisco Certified CCIE networking consultants and Apple Computer certified consultants, Progent provides emergency troubleshooting and low-cost remote consulting to Fontana, CA companies for a wide array of information technologies including:
Support Delivery Alternatives Available for Fontana, California Companies
Progent has a selection of options for providing small and midsize companies and local governments with cost-effective computer services for troubleshooting, system architecture, hosting, and network administration. Progent's model for providing computer support is based on the Help Desk Call Center operational structure familiar to larger IT organizations. Progent's Help Desk Service Mechanism ensures fast support, thorough service documentation, consistent follow-up, and strict expense monitoring for an array of IT service delivery modes that include online troubleshooting, on-premises support, high-end consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
- Online Support
Progentís Technical Response Center provides emergency and routine remote service for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's seasoned support experts can help clients to analyze and repair network problems without the expense or delay of in-person support calls. The experience of Progent's IT consultants allows them to resolve most IT problems quickly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-accessible signup process for first-time customers to address urgent network problems and Progent charges by the minute with zero startup fees or minimums, so you pay only for the assistance you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Learn additional details about Progent's remote computer troubleshooting expertise.
- On-site Support
Progent provides on-site computer support for signed-up customers in major metropolitan areas in the United States. Progent's on-site service personnel can work in tandem with Progent's online support engineers to give small and midsize companies the ideal combination: on-premises service professionals when you require them as well as the remote expertise of Progent's seasoned team of network consultants, security specialists, and business software programmers. The wait time for in-person support calls is usually less than one business day. Progent requires no sign-up or retainer charge for becoming a Progent customer for onsite support. Find out more about why to sign up for Progent's onsite network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems. For details, visit Online Help Desk Services.
- Consulting Expertise
Progent provides small companies affordable access to enterprise-class IT professionals who can deliver help with vital products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, network protection consulting, non-stop it system design, server virtualization strategies, plus configuration, programming and support for small business applications such as financials, ERP and MRP, reporting, CRM, and office productivity suites. Progent can provide assistance with short-term projects such as office relocations and massive system migrations, extended projects such as management reporting software development and customization, relational database application programming and DBA services, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network monitoring and system management, or urgent services such as disaster recovery and virus removal.
- Application Hosting
Progent can host mission-critical business applications such as Microsoft Exchange Server and Microsoft SQL Server to provide small and midsize companies with greater levels of availability, protection, and performance than is possible with the class of on-site data center that is realistically affordable for the majority of small and midsize organizations. Since Progent utilizes the same facilities that support the equipment of many of the world's biggest IT organizations, Progent can eliminate the expense of creating and managing the systems required for enterprise-class cooling, power failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that upgrades and service packs stay current, security and performance is constantly monitored, and systems are regularly archived and available for complete and rapid recovery. Find out more concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small or midsize organization's servers in an environment that not only provides the highest degree of dependability and extensibility but that is in addition easy for customers to migrate to another support provider or to bring internally if your circumstance warrants it. Progent's Private Cloud hosting is structured around proven virtualization techniques that permit small businesses with mixed networks to benefit dramatically on the costs of hardware, infrastructure support, and network management while achieving world-class dependability and an unparalleled degree of vendor flexibility. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally administered service, can support the multi- OS and non- standardized networks common with small companies, and keeps ownership of the licenses in the customer's possession so that moving to a new virtual host is quick, reliable, and affordable. This eliminates becoming a captive to a specific hosting service while still providing all the economies related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent can provide advanced online support to help organizations of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that seamlessly combine local IT assets along with public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's value-priced ProSight suite of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning tools to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the complete malware attack progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with legal and industry information security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and allows rapid restoration of vital files, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating appliances that need critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading data security vendors to deliver web-based control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also help Exchange Server to track and safeguard internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so that any potential problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with information security standards, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery consultant. The interview is intended to help assess your organization's ability either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and office productivity programs used by most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an ever more sophisticated collection of infrastructure technologies including PIX and ASA firewalls, routers and switches, VoIP options, and wireless connectivity. Furthermore, Progent's
CISSP-Certified security experts,
CISM-authorized security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals offer a business-wide perspective on system security and can assist with complex security programs such as SIEM solutions to help companies meet industry guidelines and statutory regulations for network data security and incident reporting.
The breadth and size of Progent's consulting staff bring a unique array of benefits to companies wishing to maximize the business value of their information network within a realistic budget. These advantages include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world professional background, at the front lines of network service, executing a wide variety of IT tasks for an extensive mix of customers. Each Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its support personnel. This guarantees that you get not only expert technical help, but also a support engineer with proven approaches for repairing real-world network problems quickly.
Find out additional information about Progent's best practices for network consulting.
- Value Pricing
Progent's pricing model is to bill for phone support and on-premises help by the minute. As a result, you owe only for delivered services. Progent does not demand a higher rate for off-hours or emergency support, and Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no registration charge and requires no retainer for support services delivered during normal business hours. Many support organizations demand substantial minimum fees or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity does away with king-size invoices for quick fixes. Another benefit of granular billing is that customers will be less inclined to allow incipient issues to stay unaddressed until they become major ones.
Learn more details concerning Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Delivered Services
Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all billed services. Unlike some independent consultants or local service organizations who provide minimal documentation or specifics of services performed, each service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the support documentation given by every staff member to each client. The practice of documenting and archiving service activity results in more efficient support and avoids a slew of common misfortunes such as when a service customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
Find out more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to clients. By educating clients to deal with technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find skills where Progent faces little competition. Small businesses who work with freelance service providers or who maintain in-house IT staffs gain when Progent passes on knowledge about new technology and proven methodologies to make their networks more robust, protected, and efficient.
Find out more details concerning Progent's knowledge transfer services.
How to Contact Progent
If your Fontana, California company wants to contact Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.
Fast Online Network Help
For immediate online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).