Expert Online Help for Fontana, California Networks from Microsoft Certified Engineers
Small companies have traditionally been underserved by major network service firms. Many small businesses permit themselves to grow excessively reliant on freelance consultants or small support firms who lack the bandwidth or broad skill sets to respond promptly or efficiently to technical crises. Other small businesses resort to mass-market support providers staffed with personnel trained to offer standardized fixes for common problems but who do not have the experience and technical scope to handle the variety of environments and absence of standardization that characterizes small business IT systems.
Progent's proven approach to delivering affordable and effective technical support to small companies has made Progent one of the top Microsoft-certified IT service firms in the country. Progent has delivered online support to businesses in every state in the country (See Progent's customer testimonials).
For medium-size and enterprise companies, Progent can provide co-sourcing support to add to the technical skills of your in-house IT support personnel. This can reduce expenses and minimize technical risks for big projects like software development, disaster recovery planning, security evaluations, office consolidations, or technology migrations.
Progent can in addition offer the services of certified consultants to help your company to plan and implement your cloud computing strategy.
Core Practice Areas Serviced by Progent for Office Networks in Fontana, California
Progent provides the services of certified consultants for all aspects of network technology found in small companies. Products and technologies supported by Progent's consultants include:
Service Delivery Alternatives Available for Fontana, California Businesses
Progent has a variety of alternatives for providing small and midsize companies with affordable computer services for technical support, system architecture, hosting services, and network management outsourcing. Progent's model for delivering computer support services is built on the Help Desk structure familiar to larger IT support groups. Progent's Help Desk Service Mechanism ensures rapid support, comprehensive service documentation, dependable follow-through, and strict expense control across a range of network service delivery alternatives that include remote troubleshooting, onsite support, high-end consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Management
- Remote Support
Progentís Technical Response Center (TRC) provides urgent and scheduled remote assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's certified support experts can assist customers to analyze and fix network problems without the cost or delay of in-person service calls. The experience of Progent's network consultants makes it possible to handle most network problems quickly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate support calls to advanced specialists. Progent provides a streamlined, web-based registration procedure for new customers to address emergency network problems and Progent bills by the minute with zero sign-up charges or minimums, so you pay only for the support you get. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security engineers. Learn additional information concerning Progent's online computer troubleshooting services.
- On-site Support
Progent provides on-site technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's on-site service personnel can operate in conjunction with Progent's online support engineers to deliver small and midsize companies the best of both worlds: on-premises service technicians when you need them plus the on-line help of Progent's seasoned team of network engineers, security specialists, and business application programmers. The response time for in-person service calls is typically less than one business day. There is no start-up or retainer charge for registering as a Progent customer for on-premises service. Learn more about why to sign up for Progent's onsite network support.
- Help Desk Call Center
Progent's Help Desk Call Center Services are intended for small and midsize companies who require prompt and reliable access to an online Help Desk with efficient telephone support, remote troubleshooting capability, and enough technical strength for all needed escalation. Since smaller companies usually are constrained by limited IT funds and can provide scant management bandwidth for handling network support tasks, Progent's Helpdesk Outsourcing Services can be the most efficient option to ensure that business information networks stay productive. Read more details about Progent's Help Desk outsourcing services.
- IT Consulting Expertise
Progent provides small businesses affordable availability of enterprise-class consultants who can provide assistance with vital products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network protection engineering, non-stop it system consulting, virtual server strategies, plus configuration, programming and training for small business programs including accounting, ERP and MRP, reporting, CRM, and office productivity software. Progent can help with short-term projects including office moves and massive system upgrades, extended projects like management information software programming and support, database software development and DBA support, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or emergency response like disaster recovery and malware removal.
- Application Hosting
Progent can host critical business applications like Exchange and SQL Server in order to provide small companies with greater levels of availability, security, and recoverability than is possible with the class of internal data center that is achievable for most small businesses. Since Progent uses the same data centers that host the equipment of many of the world's biggest IT companies, Progent can eliminate the expense of building and managing the infrastructure needed for world-class cooling, electrical failover, and redundant Internet access. For managed application servers, Progent can also ensure that upgrades and service packs remain updated, protection and performance is continually monitored, and systems are regularly archived and available for complete and rapid restoration. Learn additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting for all of a small or midsize company's servers in a setting that not only provides the highest level of fault-tolerance and extensibility but that is also easy for clients to migrate to another service firm or to bring in-house when your circumstance calls for it. Progent's Private Cloud hosting service is built around mature virtual server technologies that allow companies with multi-vendor networks to save significantly on the expense of hardware, infrastructure maintenance, and network administration while getting enterprise-class availability and an unprecedented degree of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally administered solution, can support the mixed- OS and loosely standardized networks typical of smaller businesses, and retains control of the licenses in the customer's possession so that moving to a different virtualized system is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still offering all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting
Progent can provide advanced online support to help businesses of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that seamlessly combine physical IT assets along with public clouds. To help you to integrate public cloud services with networks, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's value-priced ProSight family of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to defend endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the complete malware attack progression including filtering, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup processes and enables fast restoration of critical files, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the technology of top information security vendors to provide web-based management and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your core network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security standards, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your company's preparedness to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Alternative for Fontana, California Businesses
Progent's size, depth of information technology expertise, and experience with enterprise network consulting enable small and midsize companies to avoid the pitfalls related to excessive reliance on small service organizations or freelance consultants.
Teaming with Progent's Experts allows your business to:
- Prevent Over Dependence on Freelance Consultants
For IT services, smaller companies often depend excessively on freelance consultants. Though freelance service engineers have lower overhead than larger IT service organizations and can typically bill nominally smaller rates, individuals are frequently too overworked to react rapidly to urgent situations. If an independent engineer is occupied with another client, ill, on travelling, or in training, the absence of backup personnel may require your company to go without assistance in case of an emergency. The more your company expands, network downtime or difficulties with line-of-business applications become more expensive. The dollars you thought you were saving on an independent consultant can be eaten up quickly due to lost output. In addition, when freelance consultants encounter unfamiliar technologies, the lack of a large consulting team to fall back on for advice requires them to train in place while your business ends up footing the bill for their ongoing education.
- Have Access to Experts in Advanced IT Issues
The majority of smaller support firms or independent consultants specializing in small company IT support are capable of delivering routine fixes but don't have the seasoning to work efficiently with complex IT configurations with a variety of platforms, multiple offices, Voice over IP implementations, mobile workers, interconnected financial and operational software, data-driven web sites, and custom business applications. Progent's experience with worldwide enterprises and Progent's extensive group of specialists can be valuable to your company because big-company environments are by nature complicated, support issues require thorough knowledge in numerous technical disciplines, and reaching an acceptable level of stability, reliability, and protection calls for industry-tested best practices.
- Create a Firm Basis for Seamless Growth
Small businesses often begin with an IT system cobbled together on a tight budget. Without a strong architecture, a sequence of ad hoc repairs commonly get tossed on top of a tenuous structure. As a company evolves, reliability and scalability issues can undermine the success of the business. These environments require thorough evaluation, intelligent strategic analysis, and broad-based experience to migrate to an IT environment that will act as the solid basis to meet current business requirements and support downstream expansion.
- Partner with Solution Consultants, Not Product Vendors
Small businesses require guidance and insight to work through an ever more complicated maze of IT alternatives offered for accelerating growth and improving efficiency. Businesses do not need a network engineer or support organization that tries to sell them products. Progent avoids conflicted motives by not reselling hardware and software. Progent provides services exclusively. This allows Progent to match consulting support with the real interests of customers. Combining network consulting and product selling can lead to a conflict where the proposed solution is based on a predetermined vendor instead of being based on the true requirements of a customer.
How to Contact Progent
In case your Fontana, California company wants to get in touch with Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.
Immediate Online Technical Support
For immediate remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).