Affordable Computer Help from Microsoft and Cisco certified Consultants for Businesses in Fontana, CA
By delivering professional support whenever you require it, providing in-depth knowledge for critical applications, offering high-value services like virtual data center hosting, invoicing only for help you receive, and charging no sign-up fees or retainers for standard services, Progent helps you to increase the competitive value of your It system and reduce support expenses. Progent appreciates that network protection, reliability, and efficiency are as critical to small businesses as to major corporations but that small companies don't have the leverage to invest aggressively in information technology and in-house support staffs. Progent's basic value proposition is that no IT consulting organization can match Progent's ability to provide the IT support your company requires whenever you need it and at a cost you can afford.
For mid-size and large businesses, Progent offers co-sourcing support to supplement the technical skills of your in-house network support staff. This can save money and minimize technical risks for major projects like application design and development, business continuity planning and testing, network security audits, office consolidations, or software migrations and upgrades.
Progent can in addition offer the services of accredited consultants to help your company to plan and execute your cloud strategy.
Key Technical Areas Supported by Progent for Business Networks in Fontana, California
Progent's group of certified consultants provides help for virtually all aspects of network technology found in businesses of any size. Technologies served by Progent in Fontana include:
Support Delivery Alternatives Available for Fontana, California Businesses
Progent offers a variety of options for providing small and midsize companies and local governments with affordable IT services for technical support, system architecture, hosting services, and network administration. Progent's model for delivering IT support is based on the Call Center operational structure common to larger IT groups. Progent's Helpdesk Support Model promotes fast support, thorough activity documentation, dependable follow-up, and tight expense control for a range of network service delivery modes that include online troubleshooting, on-premises help, high-end consulting, plus server hosting.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's certified service experts can help clients to analyze and repair hardware and software issues without the expense or time loss of on-premises service calls. The experience of Progent's network consultants allows them to resolve the majority of network issues rapidly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-based signup procedure for first-time clients to accommodate urgent network problems and Progent bills by the minute with no sign-up charges or time minimums, so you are invoiced only for the support you receive. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Learn more information concerning Progent's remote computer support expertise.
- On-site Service
Progent offers on-site technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service personnel can work in tandem with Progent's remote service engineers to give small businesses the ideal combination: onsite support technicians when you need them plus the on-line expertise of Progent's worldwide team of network engineers, security specialists, and business application programmers. The response time for in-person support visits is usually under 24 hours. There is no start-up or retainer fee for becoming a Progent client for on-premises support. Learn more details concerning how and why to sign up for Progent's in-person network service.
- Help Desk
Progent's Standard Help Desk Services offer small businesses a complete solution that manages all aspects of online desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues. To learn more, see Help Desk Services for Small Businesses.
- IT Consulting Services
Progent provides small and midsize businesses affordable availability of enterprise-class IT professionals who can deliver help with vital products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, network protection engineering, fault tolerant network design, virtual server solutions, plus configuration, programming and training for small business applications such as accounting, ERP, management reporting, CRM, and office productivity packages. Progent can provide assistance with one-shot projects such as office moves and major software upgrades, extended initiatives such as business information software programming and customization, relational database software development and administration support, and web design, on-going support including System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure monitoring and system management, or urgent response such as disaster recovery and malware removal.
- Application Server Hosting
Progent offers hosting for key business applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small businesses with higher degrees of reliability, protection, and recoverability than is feasible with the class of on-site data center that is practical for the majority of small businesses. Because Progent utilizes the same data centers that host the equipment of many of the world's largest IT organizations, Progent can save you the expense of creating and maintaining the infrastructure needed for world-class environmental control, power backup, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that upgrades and service packs remain current, protection and performance is continually tracked, and systems are consistently backed up and ready for complete and prompt restoration. Find out more about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers full hosting for all of a small company's servers in a setting that not only delivers the top degree of availability and expandability but that is in addition simple for customers to transfer to a different service provider or to move in-house if your situation calls for it. Progent's Private Cloud hosting is structured around mature virtual server technologies that permit companies with mixed environments to save significantly on the expense of hardware, system maintenance, and IT administration while getting world-class dependability and an unparalleled degree of vendor flexibility. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally administered package, can handle the mixed- platform and non- standardized environments typical of smaller companies, and keeps ownership of the licenses in the customer's possession so that migrating to a different virtualized system is quick, safe, and affordable. This eliminates ending up a prisoner of a specific hosting service while still offering all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Support
Progent can provide advanced remote support to help businesses of any size connect their networks with popular public clouds such as Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that utilize physical IT assets as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's affordable ProSight series of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning technology to guard endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the entire threat progression including blocking, detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical files, apps and virtual machines that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, monitor, enhance and troubleshoot their networking appliances like switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when issues are detected. By automating tedious management activities, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding devices that require critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top information security vendors to provide centralized management and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper level of analysis for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your Progent engineering consultant so that all looming issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time spent looking for critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security requirements, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Learn more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The interview is intended to help assess your organization's ability to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core network software and productivity programs used by most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated collection of network products such as firewalls, switches, routers, VoIP options, and wireless networking. In addition, Progent's
CISSP-Premier security experts,
CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-qualified information assurance professionals offer a business-wide perspective on system security and can assist with advanced security programs like SIEM solutions to help enterprises comply with industry standards and statutory regulations for IT information security and reporting.
The scope and size of Progent's engineering staff bring a powerful set of benefits to companies trying to maximize the business value of their IT system within a realistic budget. These advantages include:
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of real-world industry background, at the front lines of IT support, executing a broad variety of IT projects for an extensive mix of customers. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting personnel. This ensures that you get not only expert IT capability, but also a support engineer with proven approaches for fixing actual IT problems rapidly.
Find out more details about Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing model is to charge for remote service and on-site help by the minute. Consequently, you pay just for received services. Progent does not demand a more expensive rate for after-hours or urgent support, and Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no startup charge and requires no retainer for support services delivered during regular working hours. Many support firms demand substantial minimum fees or bill in increments of a quarter hour or longer. Progent's one-minute pricing granularity eliminates big invoices for quick repairs. An additional benefit of granular billing is that your company will not be inclined to permit less critical problems to stay unaddressed until they become major ones.
Learn additional information about Progent's value pricing for IT outsourcing.
- Full Reporting of Network Services
Progent has created a comprehensive service reporting system that stores and formats complete documentation for all delivered support activities. Unlike many independent consultants or small service firms who offer scant documentation or details of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support documentation sent by every staff member to each customer. The discipline of detailing and archiving service records allows more effective support and avoids a slew of typical misfortunes such as when a service client is virtually held hostage to a consultant who wonít let go of vital service information.
Find out more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to clients. By educating customers to handle technical issues that are within their scope, Progent is able to concentrate on providing high-value services where Progent has little competition. Small businesses who work with independent consultants or who maintain internal support staffs gain when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more reliable, secure, and productive.
Read more about Progent's knowledge transfer services.
Get in Touch with Progent
If your Fontana, California business wants to get in touch with Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.
Fast Remote Technical Help
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).