Low-cost Network Troubleshooting from Microsoft and Cisco certified Consultants for Businesses in Fontana, CA
By delivering professional support when you require it, providing in-depth expertise for critical business applications, providing high-value services such as virtual data center hosting, billing solely for services delivered, and charging no sign-up or retainer fees for standard services, Progent enables you to increase the business value of your information network and reduce service costs. Progent understands that network security, reliability, and performance are just as critical to small businesses as to major enterprises but that small companies don't have the economy of scale to invest heavily in information technology and in-house support groups. Progent's basic competitive advantage is that no network consulting organization can match Progent's capability to provide the IT support expertise your company requires when you require it and at a cost you can afford.
For mid-size and large businesses, Progent offers co-sourcing support to supplement the subject matter expertise of your internal network service team. This can save money and minimize technical risks for major IT initiatives such as software development, disaster recover/business continuity preparedness, network security audits, office consolidations, or software migrations and upgrades.
Progent can also provide the services of certified consultants to assist your business to design and execute a sensible cloud strategy.
Key Technologies Supported by Progent for Business Networks in Fontana, California
Progent's nationwide team of industry certified support professionals provides assistance for virtually all aspects of information technology found in businesses of all sizes. Technologies served by Progent in Fontana include:
Service Delivery Alternatives for Fontana, California Businesses
Progent has a variety of options for providing small businesses and local governments with cost-effective IT services for technical support, system architecture, and network management. Progent's model for delivering IT support is based on the Help Desk operational structure common to larger IT support groups. Progent's Help Desk Call Center Service Mechanism promotes rapid support, thorough activity records, consistent follow-through, and tight cost monitoring across a range of network service delivery modes that include remote troubleshooting, onsite support, and top-level consulting.
- Online Support
Progent's Technical Response Center (TRC) offers emergency and routine remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's certified service experts can assist clients to troubleshoot and repair network problems without the expense or delay of travel for onsite support visits. The experience of Progent's network consultants makes it possible to handle most network problems rapidly. For complex issues, Progent's breadth of knowledge makes it possible to escalate support calls to advanced specialists. Progent provides a streamlined, web-accessible signup process for first-time customers to address urgent situations and Progent charges per minute with zero startup charges or minimums, so you pay only for the assistance you get. Experts you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Learn more details concerning Progent's online network support services.
- Onsite Service
Progent offers onsite computer assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site service technicians can work in tandem with Progent's remote support experts to deliver small and midsize companies the best of both worlds: onsite support professionals when you need them plus the on-line help of Progent's worldwide team of network consultants, security specialists, and business application developers. The response time for in-person support visits is typically less than 24 hours. There is no sign-up or retainer charge for registering as a Progent customer for onsite support. Find out more about why to sign up for Progent's onsite network support services.
- Help Desk
Progent's Standard Help Desk Services provide small organizations a complete solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle challenging problems. for more information, see Online Help Desk Services for Small Businesses.
- Help Desk Sharing Services
Progent's Help Desk sharing services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution based on the leading professional services automation (PSA) platform for managing service requests, ticketing, ownership, status tracking, and metrics. For more information, see Progent's shared Help Desk services.
- IT Consulting Services
Progent offers small and midsize businesses affordable access to enterprise-class IT professionals who can provide help with critical technologies such as Microsoft Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero penetration test products, company-wide network security engineering, non-stop network design, virtual server strategies, plus configuration, customization and training for small business applications such as accounting, operations, business analytics, CRM, and office productivity software. Progent can help with short-term projects including office moves and major system upgrades, extended projects such as upgrading an older ERP platform to a modern Microsoft Dynamics 365 solution, relational database application programming and administration services, and web development, continuing services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and network administration, or urgent response such as disaster recovery and malware cleanup.
- Network Infrastructure Expertise for Teleworkers
Progent can help small and medium-size businesses to plan, set up and debug the infrastructure for at-home workers. Aspects of infrastructure for which Progent's experts offer assistance include safe and convenient VPN connectivity, Virtual Desktop Infrastructure (VDI) software, router configuration, wireless LAN planning and deployment, and robust Internet connectivity. To learn about Progent's network infrastructure consulting services for an at-home workforce, refer to network infrastructure support services for an at-home workforce.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting for all of a small organization's production servers in a setting that not only provides the top level of fault-tolerance and scalability but that is in addition easy for customers to migrate to another support provider or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting is structured around mature virtual server techniques that permit small businesses with multi-vendor networks to benefit significantly on the costs of hardware, system support, and IT administration while getting world-class dependability and an unprecedented degree of vendor options. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered package, can handle the multi- platform and loosely standardized networks typical of smaller companies, and keeps ownership of the software in the client's possession so that moving to a new virtualized system is fast, safe, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still offering all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent can provide advanced online consulting support to help organizations of any size connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help your IT team to design and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that utilize physical IT assets as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has over two decades of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight line of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's next generation behavior-based analysis tools to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the entire threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and enables rapid recovery of vital files, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, enhance and troubleshoot their networking appliances such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding appliances that need important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading data security vendors to deliver centralized control and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further layer of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, DLP, and encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management staff and your Progent engineering consultant so any looming issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an objective assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's preparedness either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup system that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core system software and office productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an increasingly sophisticated array of network products such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless networking. Furthermore, Progent's
CISSP-Premier cybersecurity consultants,
CISM-authorized security engineers, CISA-qualified security audit consultants and GIAC-authorized information assurance experts can provide a business-wide view of system protection and can help with advanced security projects like SIEM solutions to help companies comply with business standards and statutory regulations for network data protection and reporting.
The scope and depth of Progent's engineering staff offer a powerful array of advantages to clients trying to increase the business value of their information network within a realistic budget. These advantages include:
- Best Practices
Progent's team of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world professional experience, at the front lines of network service, performing a wide range of technical tasks for an extensive mix of businesses. Each Progent support professional shares a proven set of personal best practices which are combined into shared leading practices standards that Progent instills in its support personnel. This means that you get not just expert technical capability, but also a consultant with proven methods for fixing real-world network problems rapidly.
Find out more about Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing model is to charge for phone service and on-site visits per minute. As a result, you are charged exclusively for received services. Progent does not impose a more expensive rate for off-hours or urgent support, and Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and requires no monthly commitment for services delivered during regular working hours. Many support firms demand substantial minimum payments or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity avoids big invoices for quick repairs. Another advantage of by-the-minute invoicing is that your company are not tempted to permit incipient issues to fester until they become big ones.
Find out more concerning Progent's value pricing for IT outsourcing.
- Full Documentation of Network Services
Progent has developed a comprehensive support reporting system that records and formats complete documentation for all delivered services. Unlike some freelance consultants or small support organizations who provide minimal documentation or specifics of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation given by each consultant to each client. The practice of documenting and organizing support activity results in more effective service and avoids a variety of typical problems such as when a support client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
Find out additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their scope, Progent is able to focus on offering hard-to-find services where Progent faces little competition. Small businesses who work with independent consultants or who employ in-house support personnel gain when Progent passes on information about new technology and tested processes to make their networks more robust, protected, and productive.
Read more details about Progent's knowledge transfer services.
Get in Touch with Progent
If your Fontana, California company needs to contact Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.
Fast Online Technical Assistance
For fast online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).