Additional Topics of Interest

Michigan IT Management
Indiana Computer Expert

Progent's Technical Response Center offers nationwide extended hours remote help for IT networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support professionals offer after-hours telephone support and online secure computer access to troubleshoot and repair technical problems quickly and affordably. The breadth of technical expertise available from Progent's staff of country-wide service engineers allows Progent to escalate even the toughest network issues to qualified specialists as needed. For urgent problems, the TRC tries to respond to your request for service in less than one hour.

Cloud Backup Security Remote Technical Support
ProSight ECHO Data Backup and Restore Services Technology Professional

ProSight Data Protection Services ECHO from Progent offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital data, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your critical data.

Cisco and Microsoft Certified Experts On-site Support Services Documentation
Network Consultants Service Reports

Progent uses an enterprise-class support reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or local support firms who offer minimal documentation or details of services performed, each service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support documentation sent by each staff member to every client. The discipline of documenting and archiving service records allows more efficient support and avoids a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

Help and Support Windows 11 Power Automate
24x7 Windows 11 Training Consultant

Progent's Microsoft-certified Windows 11 consulting experts can provide a range of services for Windows 11 such as Microsoft 365 solutions, mobile device management and synchronization, at-home workforce connectivity, data and identity security, streamlined deployment, and Help Desk support services.

Microsoft SQL 2008 Server Help and Support
SQL Server 2008 Consultants

SQL Server 2008 offers indispensable, familiar tools to computer professionals as well as to network users, lessening the complexity of creating, deploying, administering, and using company data and database applications in environments ranging from handheld devices to corporate data networks. The sophistication and integration requirements of Microsoft SQL Server 2008 call for an IT consultant with hands-on experience and wide knowledge in planning and deploying data-driven, end-to-end business technology solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work involving Microsoft integration, assures you success in designing, deploying and managing Microsoft SQL Server 2008 applications that are seamlessly integrated with the Microsoft .NET environment.

NinjaOne Automated Desktop Monitoring Support and Integration
Specialists NinjaOne Server Monitoring

ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the state of critical devices.

Microsoft SMS Server Online Troubleshooting
Microsoft SMS Server Technical Support Services

Progent's Microsoft certified consultants offer small and medium size businesses world-class consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables you to install important applications rapidly and reliably to specified users, lower product costs and adhere to licensing agreements by determining usage profiles, improve Windows security by increasing your awareness of weak points and by delivering targeted patches, manage your external workforce through industry standards independent of connection or geography, and reduce operational expenses by efficiently utilizing the management functions incorporated into Windows. Progent's SMS engineers can help you use SMS economically for automated software and application deployment, security patch administration, and asset tracking management including software and appliance inventory.

RIM Blackberry Network Consultants
IT Services BlackBerry Smartphone

Progent can provide the expertise of RIM BlackBerry-premier consultants who can assist small organizations to plan, administer, and repair BlackBerry solutions affordably and effectively, eliminating the requirement for an in-house BlackBerry expert and minimizing the expense and hassle of maintaining a mobile workforce. Progent's BlackBerry engineers offer extensive experience working with Progent's Microsoft-expert experts, Cisco CCIE network engineers, and CISA and GIAC-certified security professionals. This breadth of knowledge, combined with Progent's efficient remote support model, offers small and mid-size businesses an efficient option for integrating BlackBerry technology productively into their IT network.

ProSight Duo MFA Online Consulting
Largest Duo Two-factor Authentication Outsourcing

Progent's Duo service plans incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification on Apple iOS, Google Android, and other personal devices.

ProSight Reporting Auvik Network Managemrnt Network Engineer
ProSight Reporting ConnectWise Manage Ticketing Integration

ProSight Reporting is a growing line of in-depth reporting tools created to work with the industry's leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.