Additional Topics of Interest

Microsoft Exchange 2003 Professional
Microsoft Exchange Server Integration Support

Progent's Microsoft-certified consultants have 20 years of background planning, integrating, and maintaining messaging systems for companies in the and throughout the U.S. Progent offers affordable Microsoft Exchange Servers consulting services to make sure that your email system features security, high uptime, easy connectivity for remote and mobile users, efficient administrative tools, and seamless integration with telecommunications. Progent provides consulting and integration services for Microsoft Exchange 2016 Server, Exchange 2013 Server, Exchange 2010 Server, MS Exchange 2007 Server, Exchange 2003 Server, and MS Exchange 2K Server. Progent can also help small or medium businesses to migrate to Exchange 2016 or MS Exchange 2013 Server.

Immediate ISA 2004 Outsourcing
Internet Security and Acceleration Server Online Help

Progent's Microsoft-certified TMG 2010 and ISA Server 2006 experts can help you to plan, deploy, and support an implementation of Forefront TMG or Internet Security and Acceleration Server 2006 on your network that delivers the firewall security, speed and manageability that your business requires.

Cisco Access Point Tech Outsourcing
Cisco Access Point Security Consultants

Progent's CCIE-certified networking experts have extensive experience assisting Internet Service Providers to architect, deploy, manage, optimize, and troubleshoot high-availability, scalable network solutions suitable for public networks.

OS X Remote Consult
Mac Technical Support Engineer

Progent offers national online technical support and consulting services for businesses that operate Apple macOS and OS X environments or whose IT systems include a mix of Apple Mac and Microsoft technology. Progent's experts can provide Apple macOS and OS X users a range of services including desktop support, migration to the most recent edition of macOS from other earlier editions of Apple macOS or OS X, plus help with Mac applications. Progent's specialists in Apple technology can also assist you with iPhone and iPad integration and management, or migrating to Apple's iCloud. Remote IT help provides maximum return for your IT budget by protecting user efficiency and shortening the hours billed for computer analysis and repair. Sophisticated remote access tools and experienced technicians and engineers allow Progent to solve the majority of IT issues without wasting time and money by going to your location. In the vast majority of situations your network problems can be remediated over the phone or through a combination of telephone support and remote network analysis. Progent can put you in touch with Cisco certified CCIE network experts and CISA premier security professionals to help with the toughest system problems.

Lync Server 2013 Web Apps Server Engineers
Professional Lync Server 2013 and Active Directory

Lync Server 2010 supports IM, Real Presence, audio and video conferencing, desktop collaboration, and both VoIP and traditional public switched telephone network telephony. Lync 2010 can extend the functionality of Microsoft Exchange, SharePoint and Office or cloud-based Office 365 and simplify administration through integration with Active Directory. Lync can also reduce expenses by doing away with VoIP equipment and subscription services, PBX gear, or conventional teleconferencing technology. Progent's Microsoft-certified IM and Presence consultants offer online and on-premises support to assist you to maintain and troubleshoot your existing Lync 2010 deployment or assess the advantages of upgrading from Lync Server 2010 to Skype for Business, which is the renamed and revamped release of the product family. Progent can also help your organization to plan and execute a smooth Skype for Business migration.

Exchange 2013 Configuration On-site Support
Exchange 2013 Security Professional

Exchange 2013 includes significant enhancements to the capabilities of Exchange Server 2010 and delivers powerful new features plus a revamped structure. These enhancements affect vital facets of IT like ease of administration, high availability (HA), security, operational costs, collaboration, expandability, performance, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consulting experts can assist your organization to evaluate the possible advantages of upgrading to Microsoft Exchange 2013, create an efficient test and rollout strategy, and train your IT staff to maintain your Microsoft Exchange Server 2013 environment. Progent also offers affordable online consulting and support and management services for Exchange 2013.

System Center Operations Manager On-site Technical Support
Emergency Microsoft System Center Operations Manager Configuration

Progent's Microsoft-certified consultants have over a decade of experience designing, implementing, enhancing and fixing Microsoft SCOM environments and can provide companies of any size expert remote or onsite consulting support for SCOM 2012. Progent can help your company to design an architecture for SCOM 2012 servers that delivers the responsiveness and availability needed to monitor your datacenter effectively, whether your infrastructure are onsite, in the cloud, or a hybrid environment. Progent can also assist you to install and customize SCOM 2012 management packs based on industry best practices for monitoring network infrastructure as well as both Microsoft and 3rd-party applications and services. In addition, Progent can deliver fast remote or onsite troubleshooting to assist you to fix critical problems uncovered by SCOM 2012.

virtual application delivery Engineers
Technical Support Services Citrix VHD desktops

For Windows desktop virtualization, Progent offers the expertise of a Citrix XenDesktop consultant who can assist your company to plan a XenDesktop environment that maximizes the business value of your IT system; integrate XenDesktop technology with your servers, end-user devices, and printers; migrate your existing desktop virtualization software to the latest releases of XenDesktop; and provide advanced online troubleshooting. Progent can also instruct your IT staff to adhere to best practices to manage your XenDesktop solution efficiently.

VPN Computer Engineer
Cisco Virtual Private Network On-site Support

Cisco's security and remote connection products for small companies represent a comprehensive line of easy-to-administer security products to help safeguard your local and remote network infrastructure. Cisco's VPN product family features switches, firewalls, intrusion detection systems and VPN appliances. Progent's expert consulting staff includes experienced engineers with Cisco Certified Internetwork Expert and Cisco Certified Network Professional certifications who can assist your company to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and other Cisco security technologies that fit most closely with your company objectives.

Professional Linux Network Monitoring, Nagios and MRTG
Nagios IT Consultants

Network monitoring typically consists of tracking a system's resource usage in order to identify throughput backups or fix hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free monitoring tools that run under Linux and can be deployed to observe multi-OS networks where Linux and Windows operate together. Progent's system support engineers can show you how to take advantage of both these programs to tune and troubleshoot your network. Progent's UNIX consulting services provide small companies and developers help with managing and supporting UNIX and Linux systems that work with Windows-based products.

CRISC Cybersecurity Engineer
24x7x365 Risk Response Consultant

Progent's disaster recovery support and business continuity professionals can help you create a disaster recovery strategy to prepare for an IT network catastrophe. Progent can show you how to create a comprehensive disaster recovery plan that includes periodic disaster recovery assessments and testing. Progent's Microsoft and Cisco-certified consultants can also show you how to create an affordable, zero-downtime system architecture that takes into account availability issues involving a broad array of infrastructure technologies and procedures.

Extended Helpdesk Engineer
24/7 Supplemental Call Center Support and Help

Progent’s Co-managed Help Desk service makes it possible for your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent’s Help Desk Co-management service is an advanced support solution based on the leading shared PSA platform for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.

Expert Microsoft Certified Exchange Server 2016 Upgrade Planning Support and Help
Microsoft Exchange Server 2016 Migration Professional

Progent can help your business in any and all phases of your migration to Microsoft Exchange Server 2016 such as planning high availability infrastructure for a local, Microsoft cloud connected or hybrid deployment; CAL licensing compliance for Exchange and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V strategy; determining mass storage capacity required for your virtual machines, databases and log files; configuring HLB for fault-tolerant client access services; planning, configuring and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; providing client remediation with Office desktop or Office 365; and setting up Outlook on the web.

ProSight Data Backup and Restore Services Technology Professional
ProSight DPS Backup and Recovery Services Consultancy

ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical files, apps and VMs that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's disaster recovery consultants can provide world-class support to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical information.