Progent's Microsoft-certified Windows Server 2000 consultants can provide network support and information technology consulting services for the complete line of .NET Servers, Windows 2000 Server, and Windows Server 2003. Progent's Microsoft Windows Server 2000 configuration, optimization, and support services include system design, deployment, documentation, local and off-site technical support, Call Center outsourcing, expert security analysis, turn-key outsourcing, and economical co-sourcing.
Progent offers national urgent technical support and consulting services for companies who operate UNIX, Linux, or Sun Solaris networks or whose information systems feature a mix of UNIX/Linux and Microsoft technology. Remote network consulting offers optimum leverage for your IT budget by protecting user efficiency and shortening the time billed for network repair services. Sophisticated remote access technology and skilled service specialists and engineers allow Progent to solve the majority of IT problems without squandering time and money by traveling to your location. In the vast majority of cases your IT problems can be remediated over the phone or through a mix of phone support and remote access. Progent can offer the services of Cisco certified CCIE network experts and CISA and CISM certified security specialists to assist you with the most difficult system issues.
Progent's Linux support services provide small and mid-size companies and developers assistance with administering and maintaining Linux computers that run with Microsoft-powered technology. Progent offers your organization contact with Linux experts, support professionals certified by Microsoft and Cisco, and security experts with CISA certification. This wide array of expertise offers you a convenient one-stop source to help you build and maintain a protected and reliable mixed-platform connectivity and communications solution that allows Linux and Microsoft interoperability by integrating Windows with leading Linux derivatives including RedHat, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware Linux.
Progentís Co-managed Help Desk service allows your business to split the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution based on the top shared PSA tool for handling service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent can assist you to deploy Cisco wireless LAN controllers to manage and monitor wireless LANs of all sizes. Progent can help you to maintain and troubleshoot your existing Cisco-based Wi-Fi environment or carry out an efficient upgrade to Cisco's modern Wi-Fi controller technology. Progent offers support for both hardware-based and software-based Wi-Fi controllers and can assist you to determine which version makes sense for your wireless solution. For 802.11ac Wave 2 wireless controllers, Progent offers Cisco 3504 wireless controller consulting, Cisco 5520 wireless controller consulting, and Cisco 8540 wireless controller support.
Progent's expertise delivering Microsoft .NET support and SQL Server consulting, and Progent's application development experience with VBasic, XML, and other developer tools make it possible to design specialized line-of-business applications and eCommerce environments that integrate transparently with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP management reporting consultants can show you how to design reports that let you analyze your business more thoroughly, turning raw information into useful understanding of your company and customers.
Progentís computer outsourcing services for small businesses include planning Server 2003, .NET Server, and BackOffice environments, coordinating migrations XP, Windows 2003 Server, Active Directory, and Exchange Server 2003, Help Desk services, online and on-premises troubleshooting, resolving chronic IT issues, and producing a comprehensive security plan. Progent can show you how to maximize network reliability and performance with non-stop technologies, redundant network topology, and proactive server monitoring. Progent also offers project management help for major upgrades and can assist with needs definition, product identification, BOM production, vendor qualification, purchasing logistics, and complete documentation. Progentís computer outsourcing help also includes education for office productivity products such as Microsoft Office XP.
Progent's consultants offer Apple macOS and Mac OS X users a range of services including desktop support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows environments, Microsoft Entourage and Exchange Server help, network protection services, and one-on-one education. Progent can help clients to upgrade to macOS from Mac OS X or earlier editions of Apple OS X and Progent can provide help with Apple macOS and Mac OS X application software. Progent's specialists in Apple technology can also help you with Apple iPhone integration and iPad management, or migrating to iCloud services. For computer environments based solely on Mac OS X or for systems incorporating a combination of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to deal with the difficulty of planning, integrating and supporting a network infrastructure that is reliable, safe, efficient and able to achieve your organization's objectives.
Progent's Cisco-premier CCIE network experts can help you to maintain your current PIX or Cisco ASA 5500 firewalls and upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to design, configure, optimize, manage and troubleshoot firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services
Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of real-world industry background, at the front lines of IT support, executing a wide variety of technical tasks for an extensive array of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting personnel. This means that you get not just expert technical capability, but also a consultant with proven approaches for applying technical knowledge to fix real-world IT problems efficiently.
NetApp MetroCluster is a high-availability and disaster recovery platform that uses failover storage clustering with synchronous replication to deliver rapid, zero data loss disaster recovery (DR) between sites located up to 300km apart. Progent's team of seasoned IT experts can assist you to design, deploy, administer, upgrade, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster environment that meets your technical requirements and IT budget. Progent can ensure you adhere to best practices for configuring your MetroCluster environment by delivering help with procedures such as assigning disk pools, determining plexes layout, provisioning NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, implementing a tiebreaker, designing a TCP/IP configuration replication network, and verifying your MetroCluster DR system to show compliance with information assurance standards and regulatory mandates.
Progent's wireless IP phone configuration consultants offer online and onsite support to help you build and administer a Cisco wireless IP phone solution by delivering integration services that can range from debugging the configuration of a wireless VoIP phone or access point to providing comprehensive project management outsourcing or co-sourcing services for updating the Wi-Fi infrastructure of a campus.
System Center 2016 Data Protection Manager provides automatic backup and easy restore functions for Microsoft networks. SCDPM 2016 offers application-sensitive backup for key workloads like SQL Server, Exchange Server and SharePoint Server, backs up Windows and Linux VMs, works with VMs running on Windows Hyper-V and VMware, and can use Microsoft Azure for cloud-based backup and recovery. Progent's Microsoft-certified consultants can help organizations of all sizes to design, deploy, manage, and repair an enterprise-wide backup/restore system built around Data Protection Manager 2016. Progent can help you to upgrade from a previous release of Data Protection Manager or from an outdated system, and Progent can optimize your SCDPM 2016 environment for on local, colocated, cloud or hybrid deployments. Progent can provide online or onsite support and can provide as-needed guidance to resolve challenging issues or deliver comprehensive project management or co-management services to help you complete your SCDPM 2016 deployment on schedule and within your budget.
Progent's Microsoft-certified consultants can assist organizations of all sizes to follow best practices to configure System Center 2012 Virtual Machine Manager hosts, networking, storage systems, and library resources; plan, implement, and administer private clouds, VMs, and services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for comprehensive monitoring and reporting. Progent can assist you to migrate from an older release of System Center Virtual Machine Manager or from another management platform, and Progent can help you to enhance and repair your current SCVMM ecosystem so you get the highest possible business value.
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, track, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating complex network management activities, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance problems.
Progent's Microsoft certified engineers can help your company to evaluate Windows 7 to verify application and driver compatibility and to check its performance and reliability working with your applications. Progent can also show you how to evaluate the likely strategic advantages of moving to Windows 7. If Windows 7 makes sense for your business strategy, Progent can assist you to plan and carry out a smooth upgrade to Windows 7 from a your current version of Microsoft Windows.
The QTS (formerly Herakles) Internet Data Center is situated in the seismically-stable Natomas area of Sacramento, CA. If your business is now using the QTS data center as a colocation site or if you are planning on moving your primary or disaster recovery system to Herakles/QTS, Progent offers a range of budget-friendly services including colocation relocation, system deployment and upgrades, infrastructure improvements, project management, virtualization configuration, offsite network monitoring, centralized network management, application development, disaster recovery planning and testing, security evaluation, and the use of Progent's Test Lab.
Progentís private cloud hosting service enables small and midsize organizations to run mission-critical applications like SQL and Exchange from a secure Tier III data center on fault-tolerant equipment with offsite data backup. Progent utilizes Microsoft's Hyper-V technology for server virtualization and Data Protection Manager (DPM) for backup replication and restoration. You can use Progentís private cloud to eliminate major capital costs for the acquisition, maintenance, and management of network equipment and data center facilities while benefiting world-class levels of system reliability and physical security.
Progent offers onsite education customized for individuals who wish to expand their knowledge of the Apple macOS and OS X operating system, Apple Mac computers, or Mac office productivity applications including Microsoft Word, Excel, and Outlook for Mac. Progent also offers customized group or one-on-one online training for macOS and Mac OS X applications.
ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it.
Before Progentís Microsoft Operations Manager solution, system problems were handled reactively, after workers were impacted by them. With the help of proactive, computer generated alerts and trend analyses sent by MOM, Progent is now able to ward off system issues before they grow to be serious enough to impact network availability. Thanks to MOM, Progent can deal with looming problems before clients are aware that the problems are there. Progent has expertise with MOM 2005 and Microsoft Operations Manager 2000 to provide small business networks enterprise-class reliability, safety and performance.
Progent's Cisco CCIE-certified Wi-Fi network consultants can provide online or on-premises configuration and troubleshooting support to help you to plan, configure, update, tune, manage and debug Aironet wireless AP deployments of any scale or topology. Progent's Cisco Wi-Fi controller consultants can also assist you to integrate your wireless ecosystem with your wired network and cloud-based resources to create a seamless enterprise-wide connectivity foundation that is easy to manage and expand. Progent also can provide affordable wireless site surveys to help you to decide the most efficient selection, placement and configuration of Aironet wireless access points to accommodate your unique office design, building structure, and anticipated network traffic.
Microsoft System Center 2016 Data Protection Manager offers automatic backup and simplified recovery functions for Microsoft environment. SCDPM 2016 delivers application-sensitive protection for critical platforms like Microsoft SQL, Exchange and SharePoint Server, protects Windows and Linux VMs, works with virtual machines hosted by Hyper-V as well as VMware, and can use Azure for cloud backup and recovery. Progent's Microsoft-certified consultants can assist organizations of all sizes to design, implement, administer, and repair a multi-site backup/recovery solution built around SCDPM 2016. Progent can assist you to migrate from a previous version of Data Protection Manager or from a legacy system, and Progent can optimize your SCDPM 2016 environment for on local, hosted, cloud-based or hybrid deployment models. Progent offers remote or onsite consulting expertise and can deliver occasional expertise to resolve challenging issues or deliver end-to-end project management support to help you finish your SCDPM 2016 deployment on schedule and within your budget.
Progent's Check Point Software consultants can show you how to choose and deploy Check Point Software Firewall utilities and hardware based on Check Point Software's security platform to offer an affordable and efficient security defense for your IT network. Progent can also show you how to integrate other Check Point technologies such as ZoneAlarm and Check Point UTM-1 firewalls with security products from other vendors and provide a central stop for on-going network support, administration, education, and consulting services.
Microsoft Windows Server 2008 represents a major advance in making IT networks more secure and available, simpler to virtualize and administer, faster, and able to provide a better environment for web hosting and development. Progent can help your business benefit fully from the improvements incorporated into Windows Server 2008 by delivering certified consulting, support, education, staffing, network monitoring, and security engineering expertise.
Progent's Microsoft-certified consultants have over 10 years of background designing, implementing, optimizing and troubleshooting Microsoft SCOM environments and offer organizations of all sizes expert remote or onsite consulting support for System Center 2012 Operations Manager. Progent can help you to design a topology for System Center 2012 Operations Manager servers that delivers the responsiveness and availability required to monitor your IT resources efficiently, whether your infrastructure are onsite, in the cloud, or a mixed solution. Progent can also help you to import and set up Microsoft SCOM 2012 management packs according to best practices for monitoring network fabric as well as both Microsoft and third-party apps and services. Also, Progent can provide fast remote or onsite troubleshooting to assist you to remediate critical issues uncovered by SCOM 2012.
Microsoft Dynamics GP 2015 R2 features a new architecture that improves cloud integration, supports popular smart phones and tablets, allows single sign-on with Azure AD, and tightens security. Dynamics 2015 R2 also streamlines management reporting, includes new Workflows, expands the Web Client, and delivers over 100 enhancements to various applications. Progent's team of Microsoft-certified and Cisco-certified consultants have the depth and breadth of technical skills and hands-on experience to resolve the critical IT and business issues associated with upgrading to Dynamics GP 2015 R2 and can assist your organization to carry out a smooth migration that will maximize the return on your investment in this powerful product.
Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP status through thorough testing and significant work with information security design. ISSAP consultants possess in-depth understanding of access control mechanisms and methodologies, phone system and network infrastructure security, cryptography, needs evaluation, BCP and DRP, and physical security. Progent's ISSAP-premier security specialists can assist your business with all phases of secure network architecture.
Progent's pricing policy is to bill for online support and in-person help by the minute. Consequently, you are billed just for delivered services. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no service activation charge and asks no retainer for services provided during regular working hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's small granularity eliminates big bills for fast fixes so you won't be tempted to permit minor problems to stay unaddressed.
Progent's Check Point experts can help you choose and deploy Check Point Firewall and VPN utilities and hardware based on Check Point Software's technology to provide an economical and effective security solution for your business network. Progent can also help you integrate other Check Point technologies including ZoneAlarm and Check Point Power-1 appliances with security solutions from other suppliers and provide a central stop for on-going technical support, administration, education, and consulting services.
Progent's ProSight Virtual Hosting and Management outsourcing provides complete hosting of a small or mid-size organization's production servers in a solution that delivers the maximum level of availability and scalability and is in addition easy to move to any data center. ProSight Virtual Hosting options are built upon proven virtualization technologies that allow small businesses with multi- platform IT systems to economize dramatically on the costs of capital investments, system support, and network administration while achieving world-class reliability and an unprecedented degree of vendor independence.
Nagios and MRTG are powerful, license-free monitoring utilities that operate on the Linux OS and can be deployed to monitor UNIX/Linux networks, MS Windows networks, or mixed-OS networks in which the Linux OS and Microsoft Windows run side by side. Nagios allows network managers to monitor system services including SMTP, HTTP, FTP, and PING. MRTG allows you to track the traffic in and out of SNMP network appliances such as processors, routers, and switches. Progent's network integration consultants can help you utilize both these tools to streamline and troubleshoot your network.
The Help Desk support delivery model used by Progent's Technical Response Center gives small organizations an effective alternative to dependence on freelance service individuals by offering extensive technical knowledge accessible to numerous support groups, optional round-the-clock availability of emergency assistance, escalation capability to top-level engineers for handling the most intractable issues, support consistency and reliability, prompt follow through overseen by veteran support administrators, a variety of convenient mechanisms for initiating support tasks, plus excellent process transparency enabled by trouble ticket tracking and available through a web portal.
Progentís private cloud hosting allows small and midsize businesses to run mission-critical applications such as Microsoft SQL and Exchange from a secure Tier III data center on fully redundant hardware with geographically separate backup. Progent utilizes Microsoft's Hyper-V platform for server virtualization and Microsoft Data Protection Manager for automatic backup replication and restoration. Smaller organizations can use Progentís private cloud hosting service to eliminate major capital costs for the acquisition, upkeep, and management of network equipment and facilities while benefiting world-class levels of network availability and physical security.
Progent's short-term staff augmentation services allow businesses to respond to sudden increases in demand for IT support personnel without incurring the expense and delays that come with identifying and hiring experienced technical workers and without adding to your full-time head count.
If your office computer system combines Solaris platforms with Microsoft Windows, Progent can assist you to incorporate your IT resources into a unified network that permits all your operating systems to coexist for simple administration, transparent dataflow, high reliability, enhanced throughput, and tight protection. Progent's Solaris and MS Windows integration support services include network architecture configuration and service, consulting for Microsoft Windows services for UNIX (SFU), online network monitoring and management, online technical support and repair, in-person technical support, and Helpdesk outsourcing.
Progent offers the expertise of a senior consultant with years of experience installing, maintaining, and upgrading video conferencing systems from leading vendors such as Cisco/TANDBERG, Polycom, LifeSize, and Radvision. Progent can work with your internal IT support group, your ISP, and your video conferencing platform supplier to help your organization maximize the business value of your video conferencing solution.
Progent's certified SQL Server developers and DBAs can provide remote consulting to help organizations of all sizes to create, administer, and troubleshoot applications based on Microsoft's SQL Server RDBMS platform and .NET framework. Progent's SQL Server consultants offer support for any element of the application life cycle in solutions that can include small office databases to VLDB applications and data warehousing.
Microsoft Dynamics GP 2015 R2 (formerly Great Plains) features a new architecture that improves cloud integration, supports the most popular handheld devices, allows single login with Microsoft Azure Active Directory, and tightens security. Microsoft Dynamics 2015 R2 also simplifies reporting, incorporates nine new Workflows, expands the Web Client, and delivers over 100 improvements to various applications. Progent's team of Microsoft-certified and Cisco-certified consultants offer the broad knowledge and hands-on experience to address the many technical and business challenges involved with deploying and managing Microsoft Dynamics GP 2015 R2 and can help you to perform an efficient migration that will maximize the return on your investment in this mission-critical platform.
Progentís Microsoft certified experts provide small and medium size businesses enterprise-class consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows companies to deliver important applications rapidly and reliably to specified users, reduce product expense and adhere to licensing agreements by determining patterns of usage, improve Windows security by increasing your knowledge of vulnerability and by delivering targeted patches, manage your external workforce through industry standards independent of connection or geography, and reduce operational costs by efficiently exploiting the management functions built into Windows. Progentís SMS engineers can help you use SMS economically for automated software and application installation, security patch control, and asset tracking management including software and hardware inventory.
Progent's Citrix-authorized consultants can help your company to evaluate the strategic advantages of XenServer as well as other Citrix products, and can assist your IT organization to design, validate, execute, troubleshoot, and support a Citrix XenServer installation. Progent can also assess your current Citrix technology environment and help you to optimize resource utilization, responsiveness, security and compliance, availability, and recoverability.
Les Kent has a 35-year history of effective technology integration, corporate administration, marketing, and operations. He has shown a talent for developing sophisticated IT solutions while working as a network designer, programmer, project manager, deployment consultant, and troubleshooter for small companies, start-ups, and major corporations.
Progent offers small and mid-size companies professional support for Intrusion Protection products and IPsec VPN technology from leading firewall and Virtual Private Network security companies including Check Point Software, Juniper Networks, and Symantec. Progent can show you how to design a detailed security plan and select appropriate technologies from a variety of vendors to achieve your security goals while staying within your spending limits.
Progent's virtual classroom webinars offer small businesses the affordability, convenience, and versatility of web-based learning plus the proven training techniques of experienced instructors who utilize sophisticated technology to simulate real-time, participatory classes. Progent offers remote training for key desktop software including components of Microsoft Office such as Office Excel, Word, PowerPoint, and Visio: MS Dynamics accounting and reporting software including Microsoft Dynamics GP (Great Plains); plus other top desktop applications such as Adobe Photoshop, Acrobat Writer, and Crystal Reports.
Microsoft Windows Server 2012 R2 Hyper-V improves virtualization in key areas including multitenancy, flexible network infrastructure, cloud readiness, expandability and throughput, and high availability. Progent's Microsoft-certified consulting experts can help your company to take advantage of Hyper-V to deploy and maintain virtual servers to reduce IT costs and improve productivity.
Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Help Desk services are offered at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve challenging issues.
Progent can provide online and on premises expertise to help you with any aspect of business intelligence reporting ranging from debugging or modernizing reports to planning and deploying an advanced BI environment. Progent's BI consultants can help you to support your existing reporting system, help you to migrate databases and applications from an outdated reporting platform to a modern solution, and deliver custom online training tailored to your individual needs. Progentís business reporting professionals offer experience in the leading business analytics reporting and visualization tools including the SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics add-ins including Power Pivot and Power View, and Report Builder.
Progent's Microsoft-certified experts can show you how to rationalize the economic justification for implementing SharePoint Portal Server 2007, advise you on the appropriate version of SharePoint Server for your application, offer configuration and integration services, assist you to install MS SQL Server as a supporting database manager, optimize your network integrity, integrate your off-the-shelf and custom application software to operate with SharePoint 2007, design a company-wide security plan that includes portal technology, and deliver maintenance and Help Desk services.
Progent's Microsoft-certified consultants can provide online or onsite expertise to assist companies of any size to plan, deploy, manage, and troubleshoot a backup/restore solution based on System Center 2012 Data Protection Manager. Progent's consultants can assist you to migrate from older releases of Data Protection Manager or from a different backup/recovery system, and Progent can optimize your Data Protection Manager deployment for on premises, cloud-based, or hybrid environments. Progent offers occasional support for resolving particularly stubborn problems, or full project management support. Progent can also help you to incorporate Data Protection Manager into an enterprise-class disaster recovery strategy.
Exchange Server 2013 incorporates significant enhancements to the capabilities of Microsoft Exchange Server 2010 and introduces powerful new features plus a redesigned architecture. These enhancements affect key IT areas such as manageability, high availability (HA), compliance, cost of ownership, teamwork, extensibility, throughput, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting experts can assist your organization to evaluate the possible business benefits of migrating to Exchange 2013, create an efficient test and rollout strategy, and train your IT team to manage your Microsoft Exchange Server 2013 environment. Progent also offers affordable online consulting and management for Microsoft Exchange Server 2013.