Consulting and Technical Support Services for BlackBerry Environments
RIM BlackBerry ConsultantsBlackBerry mobile smartphones were once among the most popular products for achieving mobile access to messaging, calendars, web programs, and other vital business information. Progent offers Fort Collins, Colorado businesses the expertise of BlackBerry-premier consultants who can help organizations to maintain existing BlackBerry environments or transition smoothly to a more popular smartphone solution.

As the sophistication of small company networks has increased, and as the demand for enterprise-class security, reliability, and disaster recovery has grown to be the norm for organizations regardless of size, effective integration and support of BlackBerry solutions has become more challenging. To address areas such as security, business continuity, and synchronization of BlackBerry smartphones with a variety of messaging servers and corporate databases, small organizations often resort to external support firms who offer expertise in BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-certified engineers who can help small organizations to design, manage, and repair BlackBerry-based environments affordably and effectively, dispensing with the requirement for an in-house BlackBerry technology expert and lowering the expense and stress of maintaining wireless work groups. Progent's BlackBerry engineers have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security specialists. This range of experience, combined with Progent's proven remote service delivery model, provides small companies an economical alternative for integrating RIM BlackBerry products productively into their IT network.

Progent's engineers can help your business with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Exchange Server 2016 setup so that your database and email systems operate efficiently with BlackBerry Enterprise Server. Progent can also help you to migrate from older versions of BlackBerry and Microsoft software, set up streamlined administration utilities to enable you to track and control BlackBerry smartphones across your business, define security policies that are right for your company, develop custom wireless software, and make sure that your network infrastructure is appropriately configured to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help ensure that your BlackBerry information is included in your scheduled backup processes in order that it can be restored quickly and safely.

Fort Collins Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Fort Collins and Southern Wyoming Areas.

Onsite IT Consulting
Progent locations in Fort Collins Metro Area

City Address Phone Link
Cheyenne 1712 Pioneer Avenue
Cheyenne, WY 82001
United States
(307) 459-3900 Cheyenne Network Support Services
Fort Collins 2580 East Harmony Road, Suite 201
Fort Collins, CO 80909
United States
(970) 432-0500 Fort Collins Network Support Services


Consulting and Technical Help for BlackBerry Enterprise Server (BES)
Research in Motion's advanced platform for managing large collections of BlackBerry devices is the BlackBerry Enterprise Server. This powerful tool enables Microsoft Exchange, IBM Lotus Domino, or Groupwise clients to transmit and receive messages that stay encrypted during transit to ensure maximum data protection. BES Server also simplifies a wide variety of critical management jobs ranging from smartphone deployment and updates to mobile security and high availability.

RIM BlackBerry BES Server Troubleshooting Support

Progent's BlackBerry-premier consultants can help you utilize RIM BlackBerry Enterprise Server to perform basic tasks like:

  • Deploy and manage applications
  • Plan smartphone, program, and policy updates
  • Upgrade BlackBerry smartphone firmware remotely
  • Manage user and group settings with BES Server's vast selection of IT policies

Progent's BlackBerry-certified engineers can also assist you to utilize BlackBerry BES Server to implement key procedures not available with the entry-level BES Server Express. These procedures include:

  • Install and support BES Server's high-availability architecture using virtualization
  • Install BlackBerry devices wirelessly
  • Establish specialized management roles
  • Automatically track and analyze the overall health of your system

Professional BlackBerry Technical Services Offered Remotely from Progent
Progent's certified RIM BlackBerry support specialists are accessible online to provide expert technical help to companies in the Fort Collins area or anywhere in Colorado. Progent's experienced remote consulting team has helped businesses resolve computer issues and reduce support costs in every state in the U.S. and built a large following of satisfied customers. (Refer to Progent's customer testimonials.)

Progent can provide online assistance for a broad selection of issues associated with BlackBerry products such as wireless synchronization, configuration with Microsoft Exchange, managing BlackBerry BES Server, and improving mobile security. Important BlackBerry credentials earned by Progent's support experts include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, managing, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in an email environment based on Exchange. Progent's BlackBerry-certified engineer offers expertise in key areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can help you to add and remove BlackBerry device clients on Exchange and Active Directory, configure, monitor, and administer BlackBerry BES Server, manage BlackBerry smartphones and user accounts, back up and manage storage groups, apply permissions, install the Mobile Data System and Instant Messaging, implement push and pull access control lists, control Microsoft Exchange data flow, generate, edit, and assign WLAN and VPN configuration sets, implement SNMP traps, and produce management reports to summarize SNMP results.

Progent's BlackBerry engineer can support your BlackBerry solution in a variety of environments that can include Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent can provide the support of a BlackBerry Certified Solution Designer to help you to design, deploy, test, repair, and document a wireless solution built on the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's high-level engineering support services for BlackBerry include business and network requirements assessment, system design, roll-out strategy and execution, performance tuning, configuration of a high-availability architecture, information backup and disaster recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your technical objectives and to create a wireless system that fits within your information technology budget and aligns with your business plans. Progent can clarify the impact of your organizational policies on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's ability to support a BlackBerry Enterprise Server, help you to decide which administration approach and physical components meet your needs, and analyze your email and messaging system topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed choices about options for software editions, processors and mass storage, network design, and application configuration.

To optimize network security, Progent's BlackBerry-certified consultant can help you to select and activate sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-certified security engineers to run network-wide security assessment and compliance testing and suggest improvements to support your BlackBerry solution.

Contact Progent for Support from a BlackBerry-Certified Expert
In order to get in touch with Progent about professional support for BlackBerry mobile wireless technology, call 1-800-993-9400 or go to Contact Progent.



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    Progent's Microsoft-certified consultants have two decades of background providing electronic messaging and unified email/telephony solutions for businesses. Progent offers affordable Microsoft Exchange 2007 Server consulting services to enhance email security and virus protection, provide high availability email, and implement remote and wireless email access. Progentís Microsoft Exchange help and support services can assist you in designing and deploying a Microsoft Exchange upgrade or a move from a legacy SMPT server or older Microsoft Exchange software such as Exchange 5.5 to Exchange Server 2010.

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    Progent's productive atmosphere will make you a more capable consulting professional by improving your technical skills and boosting the satisfaction of your clients. Progent delivers this commitment by recruiting the best consulting talent for you to operate with, offering a state-of-the-art system architecture, using specialized application tools to enable the maximum quality of support, and by streamlining our operational structures for attracting and keeping clients.

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    Progent provides national urgent phone support and troubleshooting services for businesses that run environments powered by versions of the Linux OS or whose information systems feature a combination of Linux platforms/Linux and Microsoft technology. Remote IT help offers optimum leverage for your information technology budget by preserving client efficiency and shortening the hours billed for computer analysis and repair. Sophisticated online access technology and experienced technicians and consultants allow Progent to solve most network problems without squandering time and expense by going to your location. In most of situations your network issues can be remediated by telephone or via a mix of phone help and online access. Progent can offer the services of Cisco certified CCIE network experts and CISM and CISSP certified security professionals to assist you with the toughest network issues.

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    Progent's certified consultants provide computer support and IT consulting expertise for Exchange Server 2003, Microsoft Windows Server 2003, and for the complete family of Microsoft Servers. Progent's migration, integration, management, and troubleshooting services for Exchange Server include system design, installation, project management, onsite and off-site troubleshooting, Help Desk outsourcing, expert security consulting, and comprehensive network management outsourcing.

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    Cisco has developed an extensive array of routers that includes appliances designed to provide the security, bandwidth, and availability demanded by organizations from branch offices to worldwide enterprises and service providers. Cisco routers feature support for redundancy, transparent failthrough, and backup power for improved fault tolerance and system availability. Progent can help you select and configure Cisco routers to build a solid foundation for your network and to make it economical to grow as you support new users, open new offices, install new services, open your network to clients and partners, and manage an increasingly mobile workforce. Progent can provide expertise in a variety of routers powered by the Cisco IOS operating system, such as Cisco's 800 series of small business VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 3900 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, Cisco CRS Carrier Routing System for core Networks, as well as legacy 2500 and 2700 Routers.

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    Progent's Microsoft-certified Internet Security and Acceleration Server consultants have long experience configuring ISA Server-based security solutions for IT networks with multiple offices, mobile workers, and line-of-business eCommerce applications. Progent's Microsoft Firewall consultants are available to assist your company in planning and deploying a configuration of ISA 2000 Server or ISA Server 2004 that supports your network protection needs without adversely restricting your IT system productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.

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    Progent is hiring a variety of on-staff employees including motivated Microsoft Certified Systems Engineers; connectivity experts with Cisco CCNP or CCIE credentials; and consultants for advanced system architecture with experience in mobile connectivity, wireless integration, high-availability systems, disaster recovery solutions, data protection, and virtual servers. We are also looking for desktop support experts, off-site troubleshooting professionals, and CISSP or CISA accredited security professionals. Progent is also seeking veteran managers and administrators able to operate effectively in Progent's dynamic, virtual office environment. Progent works with freelance consultants who have specialized expertise and field experience in important IT topics beyond our main technical concentration. Our Experts Team includes freelance consultants who offer consulting and programming services for mission-critical applications that include Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management; possess in-depth expertise with non-Microsoft operating systems such as Linux derivatives, Apple OS, or Solaris, or offer expert skills in technologies such as telecommunications, web design, EDI, web commerce, or database management. Independent contractors certified by us cooperate with our in-house professionals to provide end-to-end solutions for small business networks.

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    Progent's experts offer Apple macOS and OS X users a variety of services including desktop support, Apple macOS and OS X consulting, Apple Mac co-existence with Windows networks, Microsoft Entourage and email help, security services, and one-on-one training. Progent can assist businesses to migrate to macOS from Mac OS X or other earlier versions of Mac OS X and Progent can offer expertise with Apple macOS and Mac OS X applications. Progent's specialists in Apple technology can also help you with iPhone support and iPad management, or migrating to iCloud services. For business environments based exclusively on Mac OS X or for networks with a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to deal with the difficulty of designing, integrating and maintaining a network infrastructure that is available, safe, efficient and able to achieve your company's objectives.

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    Progent can help you in all facets of your migration to Exchange Server 2016 including designing HA architecture for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization strategy; specifying mass storage capacity required for your virtual machines (VMs), mailbox databases and log files; setting up hardware load balancing (HLB) for high-availability CAS services; designing, building and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft Office 365; and setting up Outlook on the web.

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    Progentís Microsoft-certified engineers can assist your organization to enhance your servers and/or desktops from 32 to 64 bits. Progent can help your company to calculate the costs and advantages of upgrading to 64-bit processing, plan an efficient upgrade process that minimizes business interruptions, and deliver economical, expert online support to aid you to install 64-bit operating systems and applications on your existing hardware.

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    Cisco's wireless VoIP phones are industrial-grade Wi-Fi devices designed for workers who are on the move within office, hospitality, retail or other environments where IT management wants user endpoints that provide more control, data security and ruggedness than is achievable with the BYOD style of mobile communications. Creating solutions with Cisco's wireless VoIP phones usually requires that you configure and optimize many components of your Wi-Fi environment including APs, routers, Cisco wireless LAN controllers, and call management tools. Progent's Cisco-certified consultants offer remote and onsite assistance to help your organization build and administer a Cisco wireless IP phone deployment by providing integration services that range from debugging the configuration of a wireless VoIP phone or AP to offering comprehensive project management outsourcing or co-sourcing services for modernizing the wireless infrastructure of a campus.

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    Progent's certified SharePoint Server 2019 and SharePoint Online consultants can provide economical remote and on-premises consulting, software development, and technical support services for organizations of any size who want to migrate to SharePoint Server 2019 or SharePoint Online from earlier versions of SharePoint. Progent can assist customers design and carry out a cost-effective migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that incorporates onsite and cloud components into a seamless intranet solution.

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    SQL Server 2005 offers indispensable, familiar tools to computer experts as well as to network users, reducing the difficulty of designing, integrating, administering, and using enterprise data and analytical programs in environments ranging from handheld devices to enterprise data networks. The sophistication and integration requirements of Microsoft SQL Server 2005 call for a network consulting firm with real-world expertise and broad knowledge in designing and building data-driven, comprehensive business technology solutions. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background supporting Microsoft technology, assures you success in designing, configuring and managing Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET platform.

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    Progent offers the part-time services of a veteran CIO who can offer a broad perspective to help you pick and support IT technology to meet your present needs and that can serve as a solid basis for your growth. Progent's temporary CIO services provide financial advantages to companies trying to maximize the impact of their IT expenditures but who are unable or unwilling to take on another high-level position to their full-time staff. Because Progent is vendor-neutral, with a large team of consultants certified to maintain all major operating systems and networking technologies plus a wide selection and business software, Progent is in a unique position to offer objective recommendations along with advanced technical support for building and maintaining information solutions that match the particular requirements of your organization.

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