Consulting Support for BlackBerry Environments
BlackBerry mobile PDAs were once among the most successful solutions for maintaining mobile access to messaging, calendars, web programs, and other vital business information. Progent offers Fort Collins, Colorado companies the expertise of BlackBerry-certified experts who can assist organizations to manage their BlackBerry environments or transition smoothly to a current mobile platform.
As the sophistication of small business IT technology has increased, and as the demand for world-class security, reliability, and disaster recovery has grown to be the standard for organizations of all sizes, effective deployment and support of RIM BlackBerry solutions has grown more challenging. To address issues like data protection, business continuity, and synchronization of BlackBerry smartphones with diverse messaging systems and company databases, small organizations frequently resort to outside support professionals who offer expertise in RIM BlackBerry integration and troubleshooting.
Progent can provide the expertise of BlackBerry-certified engineers who can help small organizations to plan, administer, and troubleshoot BlackBerry environments economically and effectively, eliminating the requirement for an internal BlackBerry solutions expert and lowering the expense and stress of supporting mobile workers. Progent's BlackBerry technology specialists have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security specialists. This breadth of experience, combined with Progent's proven online support capabilities, gives small companies an affordable alternative for incorporating RIM BlackBerry products seamlessly into their information system.
Progent's consultants can assist your business with SQL Server 2016 integration support, Microsoft SQL 2014 deployment and Exchange setup so that your data and messaging systems function efficiently with BlackBerry Enterprise Server. Progent can also show you how to migrate from previous releases of BlackBerry and Microsoft software, set up streamlined administration tools to enable you to monitor and control BlackBerry smartphones across your company, define security policies that are right for your company, customize mobile software, and ensure that your IT network architecture is appropriately designed to accommodate your BlackBerry clients. In addition, Progent's business continuity specialists can help ensure that your BlackBerry data is incorporated in your scheduled backup procedures so that it can be recovered quickly and safely.
Consulting and Technical Support Services for BlackBerry Enterprise Server (BES)
RIM's advanced solution for managing big groups of BlackBerry devices is the BlackBerry BES Server. This powerful tool allows Exchange Server, Lotus, or Groupwise clients to transmit and receive emails that are encrypted during transit to ensure maximum data protection. BES Server also simplifies a broad variety of crucial administrative tasks that span from BlackBerry configuration and updates to mobile security and fault tolerance.
Progent's BlackBerry-premier engineers can show you how to utilize RIM BlackBerry Enterprise Server to do routine jobs such as:
- Deploy and manage applications
- Plan smartphone, program, and policy updates
- Upgrade BlackBerry smartphone firmware wirelessly
- Control user and group configurations with BlackBerry's vast library of policies
Progent's BlackBerry-certified engineers can also assist your company to utilize BlackBerry BES Server to implement key tasks not available with the less advanced BES Server Express. These tasks include:
- Install and support BES Server's high-availability infrastructure using VMware
- Install BlackBerry smartphones wirelessly
- Set specialized management roles
- Automatically track and report on the integrity of your BlackBerry system
Some Ways That Progent Can Assist You to Maintain and Support Your BlackBerry Environment
Progent can deliver an experienced engineer who has earned certifications from RIM in all major facets of BlackBerry technology. Progent's BlackBerry support skills span areas from troubleshooting synchronization problems to designing wireless workforce solutions built around BlackBerry BES Server. These BlackBerry certifications and their respective practice areas include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help your company to carry out common technical functions including configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account configurations, setting up messaging filters and auto-signature, modifying user profiles, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to work with your company messaging software. Progent's seasoned service professionals can also help you to troubleshoot a broad range of problems associated with synchronization, handset detection, email reconciliation, web browsing, mobile connections, IM, desktop application configuration, and BlackBerry Desktop Redirector.
As a top innovator in delivering countrywide online support for small office networks, Progent offers fast and economical access to a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your mobile support costs low and, by dealing with issues promptly, maximizes the efficiency of your BlackBerry smartphone users.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills required to install and support the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry expert can assist you to utilize tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical procedures such as resolving enterprise activation issues, registering and removing BlackBerry smartphone clients, activating passwords, configuring wireless program loading and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery processes.
Progent's BlackBerry engineers can also help you to use management software like the BlackBerry Administration Service for role-based management, resolving attachment and data flow problems, and utilizing wireless LANs for enterprise activation. Also, Progent can help you understand the function of IT policies in the BlackBerry Enterprise system and assist your company to define and implement sensible security options.
Progent's certified Microsoft Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Microsoft Exchange Server infrastructure for operating smoothly with BlackBerry BES Server or move your BlackBerry solution to the most recent version of Exchange.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level knowledge for installing, administering, tracking, and maintaining one or several BlackBerry Enterprise Servers in a messaging environment powered by Microsoft Exchange. Progent's BlackBerry-certified engineer has expertise in important technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can help you to install and remove BlackBerry device clients on Microsoft Exchange Server and Active Directory, set up, track, and administer BlackBerry BES Server, administer BlackBerry handhelds and user accounts, archive and manage storage groups, apply permissions, install the Mobile Data System (MDS) and Instant Messaging, implement access control lists, manage Exchange data flow, create, edit, and assign wireless LAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and generate management reports to summarize SNMP data.
Progent's BlackBerry-certified consultant can help you with your BlackBerry solution in a variety of environments such as Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.
Contact Progent for Support from a RIM BlackBerry-Certified Specialist
To contact Progent about professional support for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or refer to Contact Progent.