Ransomware : Your Feared Information Technology Catastrophe
Crypto-Ransomware  Remediation ExpertsRansomware has become a modern cyber pandemic that presents an existential threat for businesses poorly prepared for an assault. Different iterations of ransomware like the CrySIS, CryptoWall, Bad Rabbit, SamSam and MongoLock cryptoworms have been around for many years and still inflict damage. Newer variants of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, plus additional as yet unnamed viruses, not only do encryption of online information but also infect many configured system protection. Information synched to cloud environments can also be encrypted. In a vulnerable environment, it can render automated restore operations hopeless and basically sets the entire system back to zero.

Getting back on-line programs and data after a crypto-ransomware outage becomes a sprint against time as the targeted organization struggles to stop lateral movement and cleanup the ransomware and to restore enterprise-critical activity. Due to the fact that crypto-ransomware needs time to move laterally, penetrations are often sprung during nights and weekends, when successful attacks in many cases take longer to identify. This multiplies the difficulty of rapidly assembling and coordinating an experienced mitigation team.

Progent makes available an assortment of services for protecting Fort Collins businesses from ransomware events. These include team member education to become familiar with and avoid phishing scams, ProSight Active Security Monitoring for endpoint detection and response (EDR) utilizing SentinelOne's behavior-based threat defense to discover and quarantine day-zero malware attacks. Progent also offers the services of veteran ransomware recovery consultants with the skills and commitment to rebuild a compromised network as quickly as possible.

Progent's Ransomware Recovery Help
Subsequent to a ransomware penetration, sending the ransom demands in cryptocurrency does not guarantee that cyber hackers will respond with the needed keys to decipher any of your files. Kaspersky Labs estimated that seventeen percent of ransomware victims never restored their data after having sent off the ransom, resulting in more losses. The risk is also costly. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is significantly above the average ransomware demands, which ZDNET determined to be approximately $13,000 for small businesses. The other path is to piece back together the mission-critical parts of your IT environment. Without the availability of full data backups, this requires a wide range of IT skills, professional team management, and the capability to work non-stop until the task is completed.

For decades, Progent has offered certified expert Information Technology services for companies throughout the US and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes professionals who have been awarded high-level certifications in important technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security specialists have garnered internationally-renowned industry certifications including CISA, CISSP, CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent also has expertise with financial management and ERP software solutions. This breadth of expertise affords Progent the capability to quickly determine important systems and re-organize the surviving parts of your Information Technology system following a crypto-ransomware attack and configure them into an operational system.

Progent's ransomware team of experts has powerful project management tools to coordinate the sophisticated restoration process. Progent appreciates the importance of working quickly and in unison with a customer's management and Information Technology team members to prioritize tasks and to put the most important systems back on-line as soon as possible.

Client Case Study: A Successful Ransomware Attack Recovery
A customer escalated to Progent after their network was taken over by the Ryuk ransomware. Ryuk is thought to have been launched by Northern Korean government sponsored criminal gangs, possibly adopting approaches exposed from America's NSA organization. Ryuk attacks specific companies with limited room for disruption and is one of the most lucrative versions of ransomware viruses. Well Known victims include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a regional manufacturing business located in the Chicago metro area with about 500 staff members. The Ryuk intrusion had paralyzed all essential operations and manufacturing capabilities. Most of the client's information backups had been directly accessible at the time of the intrusion and were destroyed. The client was evaluating paying the ransom demand (exceeding $200,000) and praying for good luck, but ultimately made the decision to use Progent.

"I cannot say enough about the care Progent provided us throughout the most stressful time of (our) company's life. We would have paid the cyber criminals behind the attack if it wasn't for the confidence the Progent group afforded us. That you were able to get our e-mail system and key servers back online sooner than seven days was amazing. Every single person I talked with or messaged at Progent was urgently focused on getting us operational and was working breakneck pace to bail us out."

Progent worked hand in hand the client to quickly understand and assign priority to the key services that needed to be restored to make it possible to continue departmental functions:

  • Microsoft Active Directory
  • Microsoft Exchange Server
  • Accounting and Manufacturing Software
To get going, Progent followed AV/Malware Processes incident mitigation industry best practices by halting the spread and performing virus removal steps. Progent then initiated the steps of recovering Microsoft AD, the key technology of enterprise systems built on Microsoft technology. Exchange email will not function without AD, and the businesses' MRP applications used Microsoft SQL Server, which depends on Windows AD for authentication to the information.

In less than two days, Progent was able to recover Active Directory to its pre-penetration state. Progent then charged ahead with reinstallations and hard drive recovery of the most important servers. All Microsoft Exchange Server ties and attributes were usable, which accelerated the restore of Exchange. Progent was also able to locate local OST data files (Outlook Off-Line Folder Files) on staff workstations to recover mail data. A not too old off-line backup of the client's accounting software made them able to restore these essential programs back available to users. Although a lot of work remained to recover completely from the Ryuk attack, the most important systems were restored rapidly:

"For the most part, the production line operation survived unscathed and we did not miss any customer sales."

Over the following few weeks key milestones in the restoration project were accomplished in close cooperation between Progent engineers and the customer:

  • Self-hosted web applications were brought back up with no loss of data.
  • The MailStore Microsoft Exchange Server with over 4 million historical messages was spun up and available for users.
  • CRM/Product Ordering/Invoices/Accounts Payable (AP)/Accounts Receivables/Inventory Control functions were 100% recovered.
  • A new Palo Alto 850 firewall was set up.
  • Ninety percent of the user desktops were being used by staff.

"So much of what transpired in the initial days is mostly a haze for me, but my team will not soon forget the countless hours all of you put in to help get our business back. I have been working with Progent for the past ten years, maybe more, and each time I needed help Progent has shined and delivered as promised. This time was a life saver."

A possible business disaster was averted through the efforts of results-oriented professionals, a broad array of subject matter expertise, and close teamwork. Although in hindsight the crypto-ransomware attack detailed here should have been identified and blocked with advanced security solutions and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, user education, and properly executed security procedures for data protection and proper patching controls, the fact remains that government-sponsored hackers from Russia, North Korea and elsewhere are tireless and will continue. If you do get hit by a ransomware attack, feel confident that Progent's team of professionals has substantial experience in ransomware virus blocking, remediation, and file recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Chris (along with others that were helping), thank you for making it so I could get rested after we made it over the first week. All of you did an incredible job, and if any of your guys is visiting the Chicago area, a great meal is my treat!"

Download the Crypto-Ransomware Removal Case Study Datasheet
To review or download a PDF version of this customer case study, click:
Progent's Crypto-Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting Services in Fort Collins
For ransomware system restoration consulting services in the Fort Collins area, phone Progent at 800-462-8800 or visit Contact Progent.

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    Progent can help your organization in any facet of your migration to Exchange 2019 including deploying Windows Server 2019 Core as a host for Exchange; designing HA system topology for an on-premises, Microsoft cloud connected or hybrid environment; moving mailboxes; planning and configuring Windows Hyper-V; configuring hardware load balancing; setting up Database Availability Groups (DAGs) with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail services; integration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365; and setting up Outlook clients.

  • ProSight Email Directory Harvest Protection Professionals Email Quarantine Consult
  • ProSight Reporting ConnectWise Manage Ticketing Computer Consultants Immediate ProSight Reporting Network Infrastructure Monitoring Online Technical Support
  • ProSight Server and Desktop Management Computer Engineer ProSight Remote Server Management IT Consultants
  • Professional SCDPM and Exchange Microsoft Information Technology Consulting Data Protection Manager

  • Remote Support Jobs Q&A about Cisco CCDP
    Immediate Questions about Freelance Network Consultants Contract Job

    To see answers to frequent questions about being a consultant at Progent, refer to Employment at Progent Frequently Asked Questions.

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  • 24x7 CISSP Certified Security Microsoft Windows Server 2008 Cluster Integration Support
    Failover Clusters Windows Server 2008 On-site Technical Support

    The clustering feature set built into the high-end versions of MS Windows Server 2008 is dramatically redesigned to simplify the installation, setup, and maintenance of clusters that offer improved levels of network dependability, protection, performance, and flexibility. New or improved capabilities include automated cluster Validation, revamped configuration and installation, improved cluster management, redesigned cluster architecture for maximum uptime, hardened protection and quorum models, fewer failure points, greater storage and RAM capacity, and enhancements for multi-site clusters. Progent's consultants can help your company evaluate the advantages of failover clusters, plan and implement an installation, train your IT personnel to administer your cluster environment, deliver continuing consulting and support services, and create and validate a business continuity procedure.

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  • On-site Technical Support BlackBerry BES Server
    BlackBerry Exchange Support Outsourcing

    Progent offers the expertise of RIM BlackBerry-premier consultants who can help small businesses to plan, manage, and repair BlackBerry solutions economically and successfully, doing away with the requirement for an internal BlackBerry expert and reducing the cost and hassle of maintaining a mobile workgroup. Progent's BlackBerry engineers have extensive experience working with Progent's Microsoft-premier consultants, Cisco CCIE-certified engineers, and CISA and CISM-certified security professionals. This wide range of knowledge, combined with Progent's proven online service delivery model, provides small and mid-size businesses an efficient option for integrating BlackBerry technology seamlessly into their information network.

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  • QTS/Herakles Data Center Professionals 24 Hour Consult QTS Data Center Sacramento
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  • Remote Consulting Small Office Small Business Network Repair Service
  • Remote Support Services Altaro VM Backup with Azure Hornetsecurity Altaro VM Backup and Hyper-V Setup and Support
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  • Microsoft Expert ERP Expert Development
    Microsoft Dynamics SL Technology Consulting Services

    Besides providing the expertise of Microsoft Dynamics GP consultants, Progent can provide consultants experienced in Dynamics AX (Axapta), Dynamics NAV, Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP, MAS 90 ERP, and QuickBooks Pro by Intuit. Progent can provide programming, troubleshooting, management help, migration support, and 1-on-1 or group online training classes customized to address your particular requirements. Progent's consultants also can help you build and support a protected, robust network infrastructure to run your ERP, MRP and accounting applications.

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  • Consulting Exchange Server 2016
    IT Consulting Exchange 2016 Data Loss Prevention

    Progent can assist you in all phases of your migration to Microsoft Exchange Server 2016 such as planning high availability architecture for an on-premises, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange 2016 Server and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V design; specifying storage requirements for your virtual machines, mailbox databases and log files; setting up hardware load balancing for high-availability client access services; planning, building and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.

  • SCCM 2016 On-site Technical Support SCCM 2016 Device Management Support and Integration

  • Sun Solaris Network Consulting
    Solaris Online Support

    If your business network combines Sun Solaris platforms with Microsoft Windows, Progent can show you how to integrate your computers into a unified environment that permits all your operating systems to run side by side for simple administration, transparent dataflow, high dependability, superior throughput, and strong security. Progent's Sun Solaris and Microsoft Windows integration assistance services feature IT architecture integration and service, consulting for Microsoft Windows services for UNIX (SFU), remote server monitoring and management, online network help and troubleshooting, on-site technical support, and Help Desk Call Center support.

  • SCOM 2012 Management Packs Network Engineer SCOM 2012 Management Packs Network Consultants
  • SIP Trunking Consulting Cisco CUBE and ASR Routers Help and Support
  • SQL Server 2019 Migration Remote Troubleshooting SQL Server 2019 Machine Learning Server Consultant Services
  • SQL Server 2019 Reporting Services Setup and Support SQL Server 2019 Standard Consultant Services
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  • SentinelOne Singularity Complete Reseller Technical Support Services SentinelOne Endpoint Protection Professional
  • SharePoint Foundation Specialists Microsoft SharePoint Server 2010 Specialists
  • Small Business IT Outsourcing Services Microsoft SQL Server 2017 Fort Collins, Larimer County Service Providers SQL Server 2012 Fort Collins Colorado
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  • Small Business Server 2008 Remote Support IT Consultant SBS
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  • QTS/Herakles Sacramento Colocation Center Consultants
    QTS/Heracles Colocation Center Consultants

    The QTS (formerly Herakles) Internet Data Center facility is situated in the seismically-stable Natomas neighborhood of Sacramento, CA. If you are currently utilizing the QTS data center as a colocation site or if you are considering moving your primary or offsite backup equipment to the Herakles data center, Progent can provide a range of affordable consulting services that include colocation migration, equipment deployment and updates, network improvements, comprehensive project management, virtual server expertise, remote monitoring, streamlined system management, application programming, disaster recovery solutions, data security evaluation, and the use of Progent's Test Lab.

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  • 24 Hour UNIX Consultants
    Sun Solaris Computer Consultant

    Progent's Solaris platform consulting services provide small companies and developers help with administering and supporting Solaris systems that operate with Microsoft-powered networks. Progent can give your organization contact with Solaris consultants, consulting professionals premier by Microsoft and Cisco, and security specialists with CISA credentials. This broad array of experience provides you with an easy one-stop consulting firm to show you how to build and manage a protected and robust cross-platform network and communications environment that supports Sun Solaris and Microsoft coexistence by integrating Microsoft Windows with popular versions of UNIX such as Mac OS X, Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux variations including RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.

  • Support Outsourcing Duo Identity Verification Zero Trust Security Remote Consulting

  • Consultant Services Citrix OpenCloud Access
    Consultancy Citrix XenDesktop

    For Windows desktop and application virtualization, Progent offers the support of a Citrix XenDesktop consultant who can help you to plan a XenDesktop environment that maximizes the business value of your IT network; configure XenDesktop software with your servers, end-user computers, and peripherals; migrate your older virtual desktop software to current releases of XenDesktop; and deliver comprehensive remote troubleshooting. Progent can also train your IT staff to follow best practices to manage your XenDesktop solution effectively.

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  • Online Technical Support Suse Linux
    Ubuntu Linux Consult

    Progent's Linux support services offer small companies and developers support for managing and maintaining Linux systems that coexist with Microsoft-powered technology. Progent can give your organization contact with Linux experts, support professionals certified by Microsoft and Cisco, and security experts with CISA credentials. This broad array of experience offers you a convenient single source to show you how to build and maintain a secure and robust cross-platform network and communications environment that allows Linux and Microsoft coexistence by combining MS Windows with major Linux derivatives including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware Linux.

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  • Support and Integration SharePoint 2013 Fort Collins, Larimer County Network Consulting Microsoft SharePoint 2010 Larimer County Colorado

  • CRISC Certified Risk and Information Systems Control Consultants
    Consulting CRISC Certified Risk and Information Systems Control

    Progent can provide the services of a CRISC-certified risk management expert to assist your company to plan and implement an enterprise risk management strategy following best practices promoted by CRISC and geared to align with your company's risk appetite, business objectives, and IT budget.

  • Technical Consultant System Center 2016 and SSRS Reporting System Center 2016 Integration
  • Technology Consulting Services Presence Awareness Top Quality MS Office Communications Server 2007 Specialists
  • Top Computer Consulting ISA 2004 24/7/365 ISA 2004 Setup and Support
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  • Top Rated Juniper SRX5400 Firewall Information Technology Consulting 24-7 Juniper SRX220 Router Firewall Network Install
  • UNIX Online Network Consult Solaris Online Small Business Server Support

  • 24-7 Microsoft Exchange IT Consulting
    Exchange 2019 and Outlook Remote Consulting

    Progent can help your organization in any phase of your migration to Exchange 2019 including deploying Windows Server 2019 as a host for Exchange; planning high availability (HA) system topology for a local, Microsoft cloud connected or hybrid environment; migrating mailboxes; designing and configuring Windows Hyper-V; setting up HLB; building Database Availability Groups (DAGs) with MCDB caching; integrating with Skype for Business 2019 for voicemail services; setting up collaboration with SharePoint; preparing firewalls; integration with Microsoft 365; and configuring Outlook clients.

  • Unified Contact center Computer Consultant Professional VoIP Infrastructure Solution for SIP
  • Urgent Exchange 2016 Public Folders Online Support Services Exchange 2016 Public Folders Computer Consultants
  • Urgent Fault Tolerant Interoffice Connectivity Consultants Fault Tolerant Interoffice Connectivity On-site Technical Support
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  • Computer Consulting ProSight ECHO Managed Cloud Backup Services
    Support ProSight Data Protection Services ECHO BDR Solutions

    ProSight Data Protection Services ECHO offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's disaster recovery specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical information.

  • Windows 2003 Cluster Online Support Fault Tolerant Interoffice Connectivity Technology Consulting Services
  • Windows 2012R2 Consultants IT Consultant Windows Server 2012R2 Security
  • Windows 7 Migration Integration Support Microsoft Windows 7 Migration IT Services

  • Exchange 2013 Unified communications Computer Consulting
    Exchange 2013 Compliance Network Consulting

    Microsoft Exchange 2013 includes major enhancements to the functionality of its predecessor Exchange Server 2010 and introduces important new features as well as a redesigned structure. These improvements affect vital areas including ease of administration, high availability (HA), security and compliance, operational costs, teamwork, scalability, throughput, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consulting professionals can help you understand the potential business benefits of upgrading to Exchange 2013, design an efficient validation and rollout plan, and educate your IT team to manage your Microsoft Exchange Server 2013 solution. Progent can also provide ongoing online consulting and support and management for Exchange Server 2013.

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  • Sun Solaris Upgrade Help
    Top Solaris-Windows Upgrade Consulting

    Progent can help your business to design and implement a smooth migration from a Sun Solaris-based IT system to a network powered by Microsoft Windows and capable of running Microsoft's familiar office productivity products, business applications, and developer tools. Progent's Solaris, Windows and Cisco engineers and software development specialists can assist you to guard your information and minimize business disruption by designing an effective transition plan that protects your current assets in Solaris software and infrastructure. UNIX-to-Windows migration support expertise offered by Progent include evaluation of current environment, transition strategy and validation, Exchange migration support, data and application software transition, and processor and storage migration and consolidation.

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  • Windows Server 2016 Integration Support Services Windows Server 2016 Security and Compliance Technical Consultant
  • Windows Server 2016 Phone Support Services Fort Collins, CO Network Installations Windows Server 2016 Fort Collins Loveland

  • Services Lync Server 2013 and SQL Server
    Computer Engineer Microsoft Lync Server 2013 IM

    Progent's Microsoft-certified consultants can help your company to evaluate the benefits of Lync Server for your business and can assist you to plan and carry out a rollout of Lync Server that consolidates the management of Instant Messaging and Presence and increases the productivity of your office staff, at-home workers, and mobile workforce. Progent can in addition assist you to carry out an efficient migration to Lync Server from Office Communications Server or Microsoft Live Communications Server, interface Microsoft Lync Server 2010 with Exchange, SharePoint, and SQL Server, show you how you can run Lync Server to enhance the collaborative capabilities of MS Office programs, and offer webinar training and ongoing technical support for Lync and other Microsoft products.

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