Expert Online Service for Fort Collins, Colorado Computer Networks from World-class Engineers
Small companies have traditionally been overlooked by large network service organizations. Many small businesses permit themselves to grow dangerously reliant on freelance consultants or small support firms who don't have the size or broad knowledge to respond promptly or effectively to network emergencies. Still other small companies turn to mass-market service firms that employ personnel able to provide standardized solutions to ordinary issues but who do not have the experience and versatility to deal with the variety of environments and lack of standardization typical of small company IT networks.
Progent's proven approach to delivering affordable and effective network service to small businesses has made Progent among the top Microsoft-certified network service firms in the industry. Progent has delivered online support to small businesses in every state in the U.S. (See Progent's customer testimonials).
For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your internal network service group. Co-sourcing can save money and minimize technical risks for major projects such as software programming, disaster recover/business continuity planning, network security evaluations, merging datacenters, or technology migrations.
Progent can also provide the services of certified experts to help your business to design and execute your cloud strategy.
Core Technologies Supported by Progent for Fort Collins, Colorado Office Networks
A Microsoft-certified Partner consulting firm with a large group of Cisco CCIE networking experts and Apple Computer certified engineers, Progent offers urgent assistance and affordable remote consulting to Fort Collins, CO companies for a broad range of computer technologies including:
Service Delivery Alternatives for Fort Collins, Colorado Companies
Progent has a variety of options for providing small businesses with affordable computer services for technical support, consulting, hosting services, and IT management. Progent's paradigm for delivering computer support services is based on the Help Desk Call Center operational structure familiar to big IT support organizations. Progent's Contact Center Service Mechanism ensures fast response, comprehensive activity documentation, reliable follow-up, and tight expense monitoring across an array of network service delivery modes that include online troubleshooting, on-premises help, top-level consulting, plus server hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Management
- Remote Service
Progentís Technical Response Center provides urgent and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's seasoned support experts can assist customers to analyze and repair network issues without the expense or delay of travel for onsite service calls. The experience of Progent's network engineers allows them to resolve most network problems quickly. For the most complex problems, Progent's depth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-accessible registration process for new clients to address emergency situations and Progent bills by the minute with zero sign-up fees or time minimums, so you pay only for the assistance you receive. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Find out additional information concerning Progent's online computer troubleshooting services.
- On-site Support
Progent provides onsite technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite support technicians can work in tandem with Progent's remote service experts to deliver small businesses the optimal solution: on-premises support professionals when you require them as well as the on-line help of Progent's worldwide team of IT engineers, security professionals, and business software programmers. The response time for in-person service calls is typically under one business day. Progent requires no start-up or retainer charge for registering as a Progent customer for onsite support. Learn more details about how to register for Progent's in-person network support.
- Phone Support
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all facets of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues. For details, see Help Desk Services for Small Businesses.
- IT Consulting Services
Progent provides small and midsize businesses budget-friendly access to enterprise-class consultants who can deliver assistance with vital technologies including
- Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network security engineering, non-stop network consulting, virtual server strategies, plus integration, customization and training for small business programs including financials, ERP, reporting, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects such as site moves and major system upgrades, longer term initiatives such as management analytics software development and customization, database application development and administration support, and web development, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and network management, or emergency response such as data restoration and virus removal.
- Application Hosting
Progent offers hosting for critical applications like Exchange Server and MS SQL to provide small and midsize businesses with greater levels of reliability, security, and performance than is possible using the class of in-house data center that is practical for most small and midsize organizations. Because Progent uses the same facilities that support the equipment of many of the world's biggest IT companies, Progent can eliminate the cost of building and maintaining the infrastructure needed for world-class cooling, power failover, and uninterruptible Internet access. For hosted applications, Progent can also ensure that upgrades and service packs stay current, security and efficiency is continually monitored, and systems are regularly archived and ready for complete and prompt recovery. Find out more concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting for all of a small company's production servers in a setting that not only delivers the highest degree of dependability and expandability but that is also simple for customers to migrate to another support firm or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting is founded on tested virtualization technologies that permit businesses with multi-vendor networks to benefit dramatically on the expense of capital equipment, system maintenance, and IT management while getting world-class dependability and an unprecedented degree of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally managed service, can handle the multi- platform and non- standardized networks typical of smaller companies, and retains ownership of the licenses in the customer's possession so that migrating to a new virtualized host is quick, reliable, and affordable. This eliminates becoming a prisoner of a specific hosting provider while still offering all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Support
Progent offers expert online consulting services to help companies of any size connect their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that combine physical IT assets as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and deployment consulting, Amazon AWS cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent's low-cost ProSight portfolio of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight ASM protects local and cloud resources and offers a unified platform to manage the entire threat lifecycle including blocking, identification, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you prove compliance with government and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical files, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, track, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that need important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the technology of leading information security vendors to deliver centralized control and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper level of inspection for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so that all potential problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security regulations, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's preparedness to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup/recovery system that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Choice for Fort Collins, Colorado Small Businesses
Progent's staff size, breadth of information technology skill, and familiarity with corporate network support enable small and midsize businesses to avoid the pitfalls related to excessive dependence on small support organizations or individual consultants.
Working with Progent allows your company to:
- Avoid Over Reliance on Individual Consultants
For IT services, smaller companies sometimes rely excessively on individual consultants. Although individual support engineers have lower overhead than more substantial IT service organizations and can afford to bill apparently smaller rates, they are occasionally too busy to react rapidly to critical problems. If a freelance consultant is busy with different customer, ill, on vacation, or in training, the absence of backup staff may force your business to go without help during an emergency. The more your small business expands, network downtime or difficulties with critical applications get more expensive. The money you believed you were conserving on an independent consultant can evaporate quickly because of lost output. In addition, when freelance consultants confront unfamiliar technologies, the unavailability of a large engineering group to count on for help forces them to learn in place while your organization winds up footing the bill for their ongoing training.
- Gain Access to Certified Professionals in Sophisticated IT Solutions
The majority of smaller support firms or independent consultants who concentrate on small business IT consulting may excel at providing connect-the-dots fixes but don't have the background to deal efficiently with complex IT environments that have mixed platforms, numerous sites, VoIP systems, mobile workers, interconnected accounting and analytical software, data-driven web sites, and specialized business software. Progent's background with global enterprises and Progent's extensive staff of specialists can be valuable to your small business because big-company environments are characteristically complicated, support problems demand thorough knowledge in numerous technical areas, and achieving an acceptable degree of robustness, availability, and protection requires industry-proven best practices.
- Create a Solid Basis for Seamless Growth
Small companies often begin with an IT system implemented on a tight budget. Without a proper basis, a series of band-aid repairs often get tossed onto of a weak foundation. As a company evolves, reliability and expandability issues can obstruct the success of the business. Such environments require thorough assessment, intelligent business planning, and in-depth expertise to upgrade to a network infrastructure that can provide the solid foundation to meet current business requirements and support future expansion.
- Work with Solution Finders, Not Product Resellers
Smaller companies require guidance and insight to navigate through an ever more complex array of technology alternatives offered for enabling business growth and improving productivity. Businesses do not need an IT engineer or service organization that attempts to promote a product. Progent eliminates conflicted motives by not reselling any products. Progent provides services and expertise only. This allows Progent to match technical support services with the real needs of customers. Mixing IT consulting and product reselling can lead to a situation where the proposed solution is based on a preselected vendor rather than being driven by the actual requirements of a small business.
If your Fort Collins, Colorado company needs to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.
Fast Remote Technical Assistance
For immediate remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).