Affordable Computer Troubleshooting from Microsoft and Cisco premier Consultants for Businesses in Fort Collins, CO
By delivering world-class support when you require it, making available specialized knowledge for key business applications, providing high-value services like virtual data center hosting, invoicing only for services delivered, and charging no sign-up fees or retainers for standard services, Progent helps you to increase the competitive value of your It system and reduce support expenses. Progent understands that network protection, reliability, and efficiency are as critical to small businesses as to major enterprises but that smaller companies lack the economy of scale to invest heavily in computer technology and in-house support staffs. Progent's fundamental competitive advantage is that no network consulting firm can equal Progent's capability to provide the network support expertise your company needs when you need it and at a cost you can afford.
For larger companies, Progent offers co-sourcing and project management support to supplement the skills of your internal network service personnel. This can save money and help meet schedules for major projects like software programming, business continuity planning and testing, network security audits, office consolidations, or technology migrations and upgrades.
Progent can also provide the services of accredited consultants to help your business to plan and execute your cloud strategy.
Key Areas of Expertise Supported by Progent's Consultants for Business Networks in Fort Collins, Colorado
Progent's nationwide team of industry certified support professionals provides help for virtually all aspects of network technology used by businesses of all sizes. Areas supported by Progent in Fort Collins include:
Support Delivery Options for Fort Collins, Colorado Businesses
Progent has a variety of alternatives for providing small and midsize companies with affordable computer services for technical support, system architecture, hosting services, and IT management outsourcing. Progent's paradigm for delivering computer support is based on the Call Center structure familiar to big IT support groups. Progent's Helpdesk Service Mechanism promotes rapid response, comprehensive activity documentation, consistent follow-up, and strict expense monitoring across an array of IT service delivery alternatives that include remote repairs, onsite support, top-level consulting, plus server hosting.
Progent's Flat-rate Managed Services for Remote Network Management
- Online Support
Progentís Technical Response Center (TRC) provides urgent and routine online support for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's certified service professionals can help customers to analyze and fix hardware and software issues without the expense or delay of travel for onsite service visits. The experience of Progent's network engineers allows them to handle the majority of IT issues quickly. For complex issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-based registration procedure for first-time clients to address emergency situations and Progent bills by the minute with no sign-up charges or minimums, so you are invoiced only for the support you get. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISM-certified security professionals. Learn additional information concerning Progent's remote network support expertise.
- On-site Support
Progent provides on-site technical assistance for registered customers in larger cities in the United States. Progent's onsite support personnel can operate in conjunction with Progent's online support engineers to deliver small and midsize businesses the ideal combination: on-premises support professionals when you need them plus the on-line expertise of Progent's worldwide team of network engineers, security professionals, and business software developers. The response time for in-person service calls is typically under one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for on-premises support. Learn more about how to sign up for Progent's in-person network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all facets of remote desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most issues. For details, see Help Desk Services.
- Consulting Expertise
Progent provides small companies budget-friendly access to world-class consultants who can provide assistance with vital technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network protection engineering, non-stop it system design, virtualization strategies, plus integration, customization and support for business applications such as accounting, ERP and MRP, business analytics, sales automation, and productivity packages. Progent can help with one-shot projects including site moves and major software migrations, longer term projects such as management reporting software programming and customization, database application development and DBA support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and system management, or urgent response such as disaster recovery and malware cleanup.
- Application Hosting
Progent can host vital business applications like Microsoft Exchange Server and Microsoft SQL Server to provide small and midsize businesses with higher degrees of availability, protection, and performance than is feasible using the class of internal data center that is achievable for the majority of small and midsize organizations. Because Progent uses the same facilities that support the equipment of many of the planet's largest IT companies, Progent can save you the cost of building and maintaining the infrastructure needed for enterprise-class environmental control, power backup, and redundant Internet access. For managed applications, Progent can also make sure that patches and service packs stay current, protection and performance is constantly monitored, and systems and data files are consistently backed up and available for full and rapid recovery. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting for all of a small or midsize organization's production servers in a setting that not only provides the highest level of availability and expandability but that is in addition easy for customers to transfer to a different service firm or to bring in-house if your situation calls for it. Progent's Private Cloud hosting service is built around mature virtual server technologies that allow companies with mixed environments to save dramatically on the costs of capital equipment, system support, and IT management while getting world-class dependability and an unparalleled degree of vendor alternatives. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally administered package, can handle the multi- OS and loosely standardized networks typical of smaller companies, and keeps ownership of the licenses in the client's hands so that migrating to a new virtual host is fast, safe, and affordable. This avoids ending up a prisoner of a specific hosting service while still providing all the savings related to SaaS hosting services.
- Hybrid Cloud Planning and Integration Services
Progent offers advanced remote support to help organizations of any size connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to design and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that seamlessly combine physical resources as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration services that include Office 365 integration solutions with on-premises Exchange, Azure planning and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent's low-cost ProSight line of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the entire threat lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with government and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital files, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating tedious management activities, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security vendors to deliver web-based management and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, DLP, and encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that all potential issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with data security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's ability either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup system that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity programs important to most small and mid-size businesses. As a Cisco-authorized partner, Progent also offers help for an increasingly complex array of network products such as PIX and ASA firewalls, routers and switches, VoIP options, and wireless networking. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance experts can provide a company-wide view of system security and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and statutory mandates for IT information security and reporting.
The scope and size of Progent's engineering team offer a powerful set of advantages to companies wishing to maximize the productivity of their information network within an affordable budget. These benefits include:
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on professional experience, at the forefront of IT service, performing a broad range of technical tasks for an extensive array of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting staff. This ensures that you get not only expert technical help, but also a support engineer with proven methods for repairing real-world network problems quickly.
Learn more details concerning Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to charge for online service and in-person help by the minute. As a result, you are billed only for delivered support. Progent does not demand a higher rate for off-hours or emergency support, and Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and asks no retainer for support services provided during regular business hours. Many support firms impose substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity does away with king-size bills for quick repairs. Another benefit of granular pricing is that customers are not inclined to allow less critical issues to stay unaddressed until they grow into big ones.
Find out more details concerning Progent's value pricing for IT outsourcing.
- Full Reporting of Network Support
Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or small service firms who offer scant documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support reports sent by each staff member to every customer. The practice of detailing and organizing support activity allows more efficient support and eliminates a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who wonít release vital service information.
Learn more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to handle problems that are within their scope, Progent can focus on offering hard-to-find services where Progent faces few competitors. Small businesses who work with freelance consultants or who maintain internal support personnel gain when Progent transfers knowledge about critical technology and tested processes to make their IT environments more reliable, protected, and productive.
Read additional information about Progent's knowledge transfer services.
How to Contact Progent
If your Fort Collins, Colorado business wants to get in touch with Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.
Fast Remote Network Assistance
For fast remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).