Fort Collins, CO Online Help from Certified Network Service Experts
Progent's computer network technical support services can deliver your Fort Collins, CO business cost-effective and dependable support from enterprise-class consulting experts. By delivering network consulting service when you need it, offering specialized expertise for line-of-business applications, offering unique support such as automated network monitoring, and invoicing only for services you receive, Progent offers your Fort Collins, Colorado company an affordable alternative for optimizing the productivity of small business networks. If you maintain a local datacenter, rely on cloud resources, or manage a hybrid cloud-and-local network, Progent is the intelligent way for businesses to create and support a robust and safe information system and to benefit from fast availability of the skilled support typically restricted to corporations who are able to afford a large internal IT organization.
For mid-size and large companies, Progent offers co-sourcing support to add to the skills of your internal network service staff. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives like application development, business continuity planning, network security audits, merging datacenters, or software migrations.
Progent can in addition provide access to certified experts to help your business to plan and implement a sensible cloud strategy.
Key Practice Areas Serviced by Progent for Fort Collins, Colorado Business Networks
A Microsoft-certified Partner IT service firm with a large team of Cisco certified CCIE network consultants and Apple Computer certified engineers, Progent offers emergency assistance and low-cost online consulting to Fort Collins, CO companies for a wide array of computer technologies such as:
Support Delivery Alternatives for Fort Collins, Colorado Companies
Progent offers a variety of alternatives for providing small companies and local governments with affordable computer services for technical support, system architecture, hosting, and IT administration. Progent's paradigm for delivering computer support is built on the Help Desk Call Center structure familiar to larger IT organizations. Progent's Helpdesk Support Mechanism promotes fast support, thorough activity documentation, dependable follow-up, and tight expense control for an array of IT service delivery alternatives that include online troubleshooting, onsite support, top-level consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) offers urgent and scheduled remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified support experts can help clients to troubleshoot and repair hardware and software problems without the expense or time loss of on-premises service calls. The experience of Progent's network engineers allows them to resolve most IT issues rapidly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-accessible signup procedure for first-time customers to address emergency situations and Progent bills per minute with no startup charges or time minimums, so you pay only for the help you get. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISA-certified security professionals. Find out more information about Progent's remote network support services.
- On-site Service
Progent offers onsite computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in tandem with Progent's online support experts to give small and midsize businesses the best of both worlds: onsite service professionals when you need them as well as the remote expertise of Progent's worldwide team of IT engineers, security professionals, and business software developers. The wait time for in-person service visits is typically less than 24 hours. There is no start-up or retainer charge for registering as a Progent client for on-premises service. Learn more details about how and why to register for Progent's onsite computer support.
- Help Desk
Progent's Contact Center Services are designed for all businesses and local governments who require fast and reliable support from a professional Help Desk Call Center with efficient phone support, remote repair capability, and sufficient technical strength for full problem escalation. Because small and midsize companies typically are constrained by limited IT funds and can provide little executive attention for dealing with IT support tasks, Progent's Help Desk Call Center Services can be the most efficient way to ensure that small business computer networks are always productive. Read more concerning Progent's Contact Center services.
- Consulting Services
Progent offers small and midsize companies affordable availability of enterprise-class IT professionals who can provide assistance with vital technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network design, company-wide network security consulting, high availability network consulting, virtualization solutions, plus integration, programming and training for business applications such as accounting, ERP, management reporting, sales automation, and productivity software. Progent can help with short-term projects such as office relocations and major system upgrades, extended projects such as business information software development and customization, relational database application programming and administration services, and web development, continuing services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network management, or urgent response like data restoration and virus cleanup.
- Application Server Hosting
Progent offers hosting for critical business applications such as Microsoft Exchange Server and Microsoft SQL to provide small and midsize businesses with higher levels of reliability, protection, and recoverability than is possible using the class of in-house data center that is practical for most small and midsize organizations. Because Progent utilizes the same facilities that host the gear of many of the planet's biggest information technology companies, Progent can eliminate the expense of creating and maintaining the systems required for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For hosted applications, Progent can also ensure that patches and service packs remain current, security and efficiency is constantly monitored, and systems and data files are consistently archived and ready for full and prompt recovery. Find out more concerning Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting for all of a small organization's production servers in an environment that not only delivers the top level of availability and extensibility but that is in addition simple for customers to transfer to a different service firm or to bring internally when your circumstance warrants it. Progent's Private Cloud hosting service is founded on mature virtualization techniques that permit small businesses with mixed environments to benefit significantly on the expense of hardware, infrastructure support, and IT administration while getting world-class availability and an unparalleled level of vendor flexibility. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed service, can support the multi- OS and loosely standardized networks typical of smaller companies, and keeps control of the licenses in the customer's hands so that migrating to a new virtualized host is quick, safe, and affordable. This eliminates ending up a captive to a single hosting service while still providing all the savings related to SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide advanced remote support services to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that combine local resources as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent's value-priced ProSight portfolio of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including filtering, identification, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via leading-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital files, applications and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and debug their networking hardware such as routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security companies to provide web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further level of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system operating efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security standards, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The interview is intended to evaluate your company's ability to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup system that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Alternative for Fort Collins, Colorado Small Businesses
Progent's size, scope of technical skill, and experience with enterprise IT support enable small and midsize companies to avoid the pitfalls associated with excessive reliance on thinly staffed support organizations or freelance engineers.
Teaming with Progent's Experts enables your small business to:
- Prevent Over Dependence on Individual Consultants
For IT support, small companies often rely excessively on individual engineers. Though individual service providers carry lower expenses than more substantial IT service organizations and can afford to bill apparently lower rates, they are often spread too thin to react quickly to critical situations. If a freelance engineer is busy with another customer, sick, on travelling, or in training, the absence of backup personnel may require your business to wait for help in case of a crisis. As your small business expands, network unavailability or difficulties with critical programs become more expensive. The money you believed you were conserving on an independent consultant can evaporate fast because of lost output. In addition, when independent engineers confront unfamiliar problems, the unavailability of a big consulting group to count on for help requires them to train in place while your business ends up footing the costs for their ongoing education.
- Have Access to Experts in Sophisticated Information Technology Issues
Many small service firms or freelance consultants focused on small business network support may excel at providing connect-the-dots solutions but don't have the background to work cost-effectively with complex network environments with mixed platforms, many sites, VoIP systems, remote workers, integrated accounting and operational applications, eCommerce, and specialized business software. Progent's experience with global companies and Progent's large team of experts can be valuable to your small business because big-company networks are by nature complex, integration issues require in-depth knowledge in many technical disciplines, and reaching a high level of robustness, availability, and protection calls for industry-tested leading practices.
- Build a Firm Basis for Growth
Small businesses typically start with a network cobbled together on a shoestring budget. Lacking a strong architecture, a series of ad hoc repairs often get thrown on top of a marginal foundation. As a company grows, reliability and scalability problems can obstruct the success of the business. Such networks require thorough assessment, intelligent strategic analysis, and in-depth experience to upgrade to a network environment that can provide the solid foundation to handle critical business requirements and support downstream growth.
- Partner with Solution Finders, Not Product Vendors
Small companies need guidance and education to work through an increasingly complex maze of technology alternatives available for accelerating business growth and improving productivity. They do not need an IT consultant or service firm that attempts to sell them products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent provides services and expertise only. This allows Progent to match technical support with the genuine needs of customers. Combining IT support and product selling can lead to a conflict where the recommended solution is based on a preselected vendor rather than being driven by the actual requirements of a customer.
Get in Touch with Progent
If your Fort Collins, Colorado business wants to contact Progent to ask about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.
Immediate Online Technical Support
For fast online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).