Professional Remote Support for Fort Collins, Colorado Small Business Computers from Microsoft Certified Consultants
Small companies have traditionally been overlooked by major IT support organizations. Some small companies permit themselves to grow excessively reliant on individual consultants or small consulting firms who don't have the size or extensive skill sets to respond promptly or effectively to technical emergencies. Other small companies resort to mass-market service firms staffed with technicians able to offer standardized fixes for ordinary issues but who are missing the experience and versatility to deal with the diversity of configurations and absence of standardization typical of small company information systems.

Progent's time-tested methodology for providing low-cost and successful technical service to small businesses has made Progent one of the most respected Microsoft-certified network service firms in the industry. Progent has provided online help to companies in every state in the U.S. (refer to Progent's customer testimonials).

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to reinforce the skills of your internal network service personnel. This can save money and minimize technical risks for major projects such as software design and development, business continuity planning and testing, network security audits, merging datacenters, or technology migrations.

Progent can in addition offer access to accredited consultants to assist your business to plan and implement a sensible cloud strategy.

Primary Technical Areas Serviced by Progent for Office Networks in Fort Collins, Colorado
Progent offers the services of certified consultants for all aspects of network technology deployed in small organizations. Products and technologies supported by Progent's consultants include:

Service Delivery Alternatives Available for Fort Collins, Colorado Companies
Progent offers a selection of alternatives for providing small businesses and local governments with affordable computer services for troubleshooting, system architecture, and network management. Progent's model for delivering computer support is based on the Help Desk structure common to big IT support groups. Progent's Help Desk Support Mechanism ensures fast response, comprehensive activity documentation, consistent follow-up, and strict expense control for a range of IT support delivery modes that include online troubleshooting, onsite support, and top-level consulting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers urgent and routine remote support for Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's certified service experts can help clients to analyze and fix hardware and software issues without the expense or delay of in-person support visits. The background of Progent's network consultants allows them to resolve most network issues quickly. For the most challenging issues, Progent's depth of expertise makes it possible to escalate support calls to world-class specialists. Progent provides a streamlined, web-based signup procedure for first-time clients to accommodate urgent situations and Progent bills by the minute with zero startup fees or time minimums, so you pay only for the help you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Learn additional details concerning Progent's remote computer support services.

  • Onsite Service
    Progent provides on-site computer support for signed-up clients in larger cities in the United States. Progent's onsite support personnel can operate in tandem with Progent's remote service experts to deliver small companies the best of both worlds: onsite support professionals when you need them plus the remote expertise of Progent's seasoned staff of IT engineers, security specialists, and business application developers. The wait time for on-site support calls is usually less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite support. Find out more details concerning how to sign up for Progent's onsite network service.

  • Phone Support
    Progent's Standard Help Desk Services offer small businesses a comprehensive solution that handles all facets of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems. For details, visit Help Desk Services for Small Businesses.

  • Consulting Services
    Progent offers small businesses budget-friendly access to enterprise-class IT professionals who can deliver assistance with vital technologies including
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, company-wide network security consulting, fault tolerant it system engineering, server virtualization solutions, plus integration, customization and support for business programs including financials, ERP and MRP, business analytics, sales automation, and office productivity packages. Progent can help with one-shot projects including site relocations and major software migrations, extended initiatives like management information software programming and customization, database application development and administration services, and web development, continuing support such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for network health monitoring and system administration, or urgent response such as disaster recovery and virus removal.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting for all of a small or midsize company's servers in a setting that not only provides the highest level of dependability and expandability but that is in addition simple for clients to transfer to a different support provider or to move internally if your situation calls for it. Progent's Private Cloud hosting is built around mature virtualization techniques that permit businesses with mixed networks to benefit significantly on the expense of hardware, system support, and network management while achieving enterprise-class reliability and an unparalleled level of vendor flexibility. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally administered solution, can support the multi- OS and non- standardized networks typical of smaller businesses, and keeps ownership of the software in the client's possession so that migrating to a different virtualized host is quick, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting service while still providing all the savings related to SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers expert online consulting to help businesses of all sizes connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that combine on-premises IT assets along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 integration with on-premises Exchange, Azure design and integration consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of background delivering advanced consulting support online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight portfolio of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help you to install and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and enables rapid recovery of critical data, apps and VMs that have become lost or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, when necessary, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are always updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading data security vendors to provide web-based control and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your network operating at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so that any potential issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with information security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's preparedness either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup environment that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Alternative for Fort Collins, Colorado Businesses
Progent's staff size, scope of information technology skill, and familiarity with corporate IT consulting enable small companies to avoid the pitfalls related to excessive dependence on small support organizations or freelance engineers.

Working with Progent allows your company to:

  • Avoid Over Reliance on Individual Consultants
    For IT support, smaller businesses often rely heavily on individual consultants. Though individual support providers have lower expenses than more substantial IT service firms and can typically bill apparently smaller rates, individuals are often unable to respond quickly to urgent problems. If an independent consultant is busy with another customer, ill, on travelling, or in class, the absence of backup staff may require your business to go without assistance in case of an emergency. As your company grows, network downtime or problems with line-of-business programs get more expensive. The dollars you thought you were saving on an independent consultant can be eaten up fast because of lost productivity. Also, when independent engineers confront new technologies, the lack of a large engineering group to rely on for advice requires them to train in place while your business ends up with the costs for their continuing education.

  • Have Access to Experts in Sophisticated Network Solutions
    Many small service organizations or independent engineers focused on small business network support are capable of delivering routine fixes but lack the seasoning to deal cost-effectively with complex network configurations that have a variety of platforms, multiple offices, Voice over IP systems, remote workforces, integrated financial and operational software, data-driven web sites, and custom line-of-business applications. Progent's experience with global enterprises and Progent's large staff of experts can be valuable to your small business because big-company environments are characteristically complex, integration issues require thorough knowledge in many technical disciplines, and reaching a high degree of robustness, availability, and security requires enterprise-proven processes.

  • Build a Firm Basis for Growth
    Small businesses typically start with a network implemented on a tight budget. Without a carefully designed architecture, a sequence of ad hoc repairs often get tossed onto of a marginal structure. As a company grows, reliability and scalability issues can undermine the success of the organization. These networks require thorough assessment, intelligent business analysis, and in-depth experience to upgrade to an IT infrastructure that can act as the reliable foundation to meet current business needs and support future growth.

  • Partner with Solution Finders, Not Product Vendors
    Small businesses need guidance and education to work through an increasingly complicated array of IT options available for accelerating business growth and improving efficiency. They do not need an IT engineer or support firm that tries to promote a product. Progent eliminates conflicts of interest by not selling any products. Progent offers services and expertise only. This permits Progent to align technical services with the real needs of customers. Mixing IT support and product reselling can lead to a situation where the proposed solution is built around a predetermined vendor rather than being driven by the actual requirements of a client.

Get in Touch with Progent
In case your Fort Collins, Colorado company needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Network Help
For fast online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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