Fort Collins, CO Online Support from World-class Computer Network Troubleshooting Professionals
Progent's computer help services can deliver your Fort Collins, CO company affordable and dependable support from world-class technical engineers. By providing network consulting help when you need it, providing advanced knowledge for mission-critical applications, offering unique support such as 24x7 server monitoring, and invoicing only for services you use, Progent gives your Fort Collins, Colorado company an economical alternative for maximizing the business value of small-scale office information systems. If you maintain an on-premises system, rely on cloud-based resources, or manage a hybrid cloud/on-premises solution, Progent is the smart way for organizations to build and support a robust and safe IT system and to have fast availability of the seasoned consulting ordinarily restricted to enterprises who are able to set up a large in-house information technology group.
For larger businesses, Progent can provide co-sourcing and project management services to add to the technical skills of your in-house IT service personnel. Co-sourcing can save money and minimize technical risks for major IT initiatives like software design and development, disaster recover/business continuity preparedness, network security audits, merging datacenters, or technology migrations.
Progent can also provide access to accredited experts to help your business to design and execute your cloud strategy.
Core Products and Technologies Supported by Progent for Fort Collins, Colorado Office Networks
As a Microsoft-certified Partner computer support company that maintains a world-class team of Cisco CCIE networking experts and Apple Computer accredited consultants, Progent offers urgent troubleshooting and affordable online consulting to Fort Collins, CO businesses for a broad range of computer technologies such as:
Service Delivery Options Available for Fort Collins, Colorado Businesses
Progent offers a selection of options for providing small businesses and local governments with cost-effective computer services for troubleshooting, consulting, hosting services, and network management outsourcing. Progent's model for delivering IT support services is built on the Call Center structure familiar to big IT support organizations. Progent's Contact Center Support Model promotes fast support, thorough activity records, consistent follow-up, and strict expense monitoring across a range of network service delivery alternatives that include online troubleshooting, onsite support, top-level consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
- Remote Service
Progentís Technical Response Center offers emergency and routine online assistance for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's seasoned service experts can assist clients to troubleshoot and repair hardware and software problems without the expense or time loss of on-premises service visits. The experience of Progent's network consultants makes it possible to resolve most IT problems quickly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-based registration process for first-time customers to accommodate urgent situations and Progent bills per minute with no sign-up charges or minimums, so you pay only for the support you get. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISM-certified security engineers. Learn more details about Progent's remote computer troubleshooting services.
- Onsite Service
Progent provides on-site computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service technicians can work in conjunction with Progent's remote support engineers to give small businesses the best of both worlds: in-person support professionals when you require them as well as the on-line expertise of Progent's worldwide team of network consultants, security specialists, and business software programmers. The wait time for in-person support visits is typically less than one business day. There is no sign-up or retainer fee for becoming a Progent customer for on-premises support. Learn more details about how and why to sign up for Progent's onsite network support services.
- Help Desk
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all aspects of online Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems. For details, refer to Help Desk Services.
- Consulting Expertise
Progent provides small businesses affordable availability of world-class IT professionals who can provide assistance with vital products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network security engineering, high availability it system engineering, virtual server strategies, plus integration, programming and support for business programs including accounting, ERP and MRP, business analytics, sales automation, and productivity software. Progent can help with one-time projects including site relocations and massive software upgrades, extended projects such as business reporting software programming and customization, database software development and DBA support, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and system administration, or urgent services such as data restoration and virus cleanup.
- Application Hosting
Progent offers hosting for key business applications like Exchange Server and Microsoft SQL Server in order to provide small businesses with greater levels of dependability, security, and performance than is possible with the type of in-house data center that is practical for the majority of small and midsize businesses. Because Progent utilizes the same facilities that host the gear of many of the planet's largest information technology companies, Progent can save you the expense of creating and maintaining the infrastructure required for enterprise-class cooling, power failover, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that patches and revisions stay current, security and performance is constantly monitored, and systems are regularly archived and available for full and prompt recovery. Learn additional information concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small company's servers in a setting that not only delivers the top level of dependability and extensibility but that is also easy for clients to migrate to a different support provider or to bring in-house whenever your business situation calls for it. Progent's Private Cloud hosting is structured around tested virtualization technologies that permit companies with multi-vendor networks to benefit significantly on the expense of hardware, infrastructure support, and network administration while getting world-class dependability and an unparalleled level of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed service, can handle the multi- platform and loosely standardized environments common with small businesses, and retains control of the software licenses in the customer's hands so that migrating to a new virtualized system is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a specific hosting service while still providing all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting
Progent can provide advanced remote support to help organizations of all sizes integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that combine physical IT assets as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon AWS cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of background delivering advanced consulting services online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's value-priced ProSight line of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis tools to defend endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the complete malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital data, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, enhance and debug their networking appliances like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security companies to deliver centralized control and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further layer of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your network running at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management personnel and your Progent consultant so that any potential problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save up to half of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security standards, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's preparedness either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup/recovery system that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental system software and office productivity applications important to the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an ever more sophisticated array of infrastructure products such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's
CISSP-Premier cybersecurity consultants,
CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-authorized information assurance professionals offer a business-wide perspective on network security and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and statutory mandates for IT data protection and incident reporting.
The breadth and size of Progent's engineering team offer a unique array of benefits to organizations trying to increase the business value of their information system within a reasonable budget. These advantages include:
- Best Industry Methodology
Progentís team of Microsoft and Cisco Premier experts average more than a decade of hands-on professional experience, in the trenches of IT support, performing a broad variety of IT tasks for an extensive mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting personnel. This ensures that you get not only expert IT skills, but also a support engineer with proven methods for solving real-world IT problems quickly.
Learn more about Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to charge for online service and in-person visits per minute. Consequently, you pay exclusively for received support. Progent does not demand a higher rate for off-hours or emergency support, and Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no service activation fee and requires no monthly commitment for services delivered during regular working hours. Many service organizations impose large minimum fees or bill in increments of a quarter hour or more. Progent's small pricing granularity avoids big invoices for fast solutions. An additional advantage of by-the-minute billing is that clients are less tempted to permit less critical problems to stay unaddressed until they become big problems.
Find out more details concerning Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Network Services
Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all delivered services. Unlike some independent consultants or local support firms who provide scant documentation or specifics of services done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support documentation sent by every staff member to each client. The discipline of detailing and organizing support activity results in more effective support and avoids a slew of common misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to let go of vital service information.
Learn more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find services where Progent faces little competition. Small businesses who utilize independent consultants or who maintain internal support personnel benefit when Progent passes on knowledge about critical technology and tested processes to make their networks more reliable, secure, and efficient.
Read additional information concerning Progent's knowledge transfer services.
How to Contact Progent
If your Fort Collins, Colorado business needs to contact Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.
Fast Online Technical Assistance
For fast online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).