Expert Online Troubleshooting for Fort Collins, Colorado Small Business Computers from Certified Engineers
Small businesses have typically been ignored by major network service organizations. Many small businesses permit themselves to grow excessively dependent on freelance engineers or small consulting organizations who don't have the bandwidth or extensive skill sets to respond quickly or effectively to network emergencies. Still other small companies resort to giant support firms that employ technicians able to offer by-the-numbers solutions to common problems but who are missing the experience and versatility to deal with the diversity of environments and absence of standardization typical of small company IT networks.
Progent's proven approach to delivering affordable and effective network service to small companies has made Progent one of the most respected Microsoft-certified network service organizations in the industry. Progent has delivered online help to small businesses in every state in the United States (refer to Progent's customer testimonials).
For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to supplement the skills of your in-house IT service team. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives like software programming, disaster recovery planning, security evaluations, office consolidations, or software migrations and upgrades.
Progent can also provide access to certified consultants to assist your company to design and implement a sensible cloud strategy.
Core Products and Technologies Serviced by Progent for Fort Collins, Colorado Businesses
As a Microsoft-certified Partner consulting firm that maintains a world-class group of Cisco Premier CCIE network infrastructure experts and Apple Computer accredited engineers, Progent provides emergency troubleshooting and low-cost remote consulting to Fort Collins, CO small businesses for a broad range of computer technologies including:
Support Delivery Options for Fort Collins, Colorado Businesses
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, consulting, hosting, and IT administration. Progent's model for providing computer support is based on the Call Center operational structure familiar to larger IT groups. Progent's Helpdesk Service Mechanism ensures rapid response, thorough service documentation, consistent follow-through, and strict expense control for an array of network support delivery modes that include online repairs, in-person support, top-level consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progentís Technical Response Center offers urgent and routine remote service for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's certified support professionals can assist clients to troubleshoot and fix hardware and software issues without the expense or delay of travel for onsite support calls. The experience of Progent's network engineers allows them to resolve most network issues rapidly. For the most complex problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-accessible registration procedure for first-time clients to accommodate urgent situations and Progent charges by the minute with zero startup fees or time minimums, so you are invoiced only for the assistance you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Find out more details about Progent's online computer troubleshooting services.
- On-site Service
Progent offers onsite technical assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite support personnel can work in conjunction with Progent's remote support experts to give small companies the optimal solution: in-person support professionals when you need them as well as the remote help of Progent's seasoned staff of network consultants, security professionals, and business software developers. The response time for in-person service visits is usually under 24 hours. There is no start-up or retainer charge for becoming a Progent client for onsite service. Find out more about how to sign up for Progent's in-person network service.
- Phone Support
Progent's Contact Center Outsourcing Services are designed for small and midsize companies who need fast and reliable access to an online Help Desk with efficient phone assistance, online troubleshooting capability, and enough technical depth for all needed escalation. Because smaller companies typically have limited information technology funds and can provide scant executive attention for dealing with network support tasks, Progent's Help Desk Call Center Services can be the most efficient way to make sure that small business computer systems stay productive. Learn more details concerning Progent's Helpdesk services.
- Consulting Expertise
Progent offers small businesses affordable access to enterprise-class IT professionals who can provide help with critical technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network security engineering, non-stop network engineering, virtualization solutions, plus integration, customization and support for small business applications such as accounting, operations, reporting, CRM, and productivity suites. Progent can provide assistance with short-term projects such as site relocations and major software upgrades, extended initiatives like business reporting software programming and support, database software development and DBA support, and web design, continuing services including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and network management, or emergency services like data restoration and virus cleanup.
- Application Hosting
Progent offers hosting for vital business applications such as Exchange Server and MS SQL in order to provide small companies with higher levels of dependability, security, and performance than is possible using the type of internal data center that is practical for the majority of small and midsize companies. Since Progent utilizes the same data centers that support the gear of many of the planet's largest IT organizations, Progent can eliminate the cost of creating and maintaining the infrastructure required for enterprise-class environmental control, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that upgrades and revisions remain updated, protection and performance is constantly tracked, and systems are regularly archived and available for complete and rapid recovery. Find out more about Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting services for all of a small or midsize company's production servers in an environment that not only delivers the highest level of dependability and expandability but that is also easy for clients to transfer to a different support provider or to move internally when your business situation warrants it. Progent's Private Cloud hosting is built around mature virtualization techniques that allow companies with mixed networks to benefit dramatically on the expense of capital equipment, system maintenance, and IT management while achieving enterprise-class reliability and an unprecedented degree of vendor flexibility. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed package, can support the multi- platform and non- standardized environments typical of smaller companies, and keeps control of the licenses in the client's possession so that moving to a different virtual host is quick, reliable, and affordable. This avoids becoming a prisoner of a specific hosting provider while still offering all the cost savings related to SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent can provide expert remote support to help businesses of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that combine local IT assets along with public cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent's value-priced ProSight line of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight ASM protects local and cloud resources and provides a single platform to address the entire malware attack lifecycle including blocking, identification, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical data, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are always current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security companies to provide web-based control and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT staff and your Progent consultant so any looming problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your company's ability either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup/recovery environment that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and office productivity applications used by the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also offers help for an ever more sophisticated collection of infrastructure technologies including firewalls, routers and switches, VoIP solutions, and wireless networking. Furthermore, Progent's
CISSP-Premier security consultants,
CISM-certified security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance experts offer a company-wide perspective on system security and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and government requirements for IT data security and incident reporting.
The breadth and depth of Progent's consulting team offer a powerful set of benefits to organizations trying to maximize the productivity of their information system within a reasonable budget. These advantages include:
- Best Service Methodology
Progentís team of Microsoft and Cisco Certified experts average more than ten years of hands-on professional background, at the front lines of network support, executing a broad variety of IT projects for an extensive array of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting personnel. This means that you get not only world-class IT help, but also a support engineer with field-tested methods for solving actual network problems efficiently.
Read additional information concerning Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing model is to charge for online service and on-premises visits per minute. Consequently, you are billed exclusively for received support. Progent does not impose a more expensive rate for off-hours or priority service, and Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no startup charge and requires no monthly commitment for services delivered during regular business hours. Many support firms impose substantial minimum payments or bill in increments of fifteen minutes or longer. Progent's small billing granularity avoids major invoices for quick fixes. Another benefit of by-the-minute invoicing is that you will be less inclined to permit less critical problems to stay unaddressed until they become major ones.
Learn additional information concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or small support organizations who provide minimal documentation or details of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support reports sent by every consultant to each customer. The discipline of detailing and archiving support activity results in more effective support and avoids a slew of common problems such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
Find out more details concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their scope, Progent is able to focus on delivering high-value services where Progent faces little competition. Small businesses who utilize independent service providers or who maintain internal IT staffs benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more reliable, protected, and productive.
Read more details concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Fort Collins, Colorado company wants to get in touch with Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.
Fast Remote Technical Support
For fast remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).