Low-cost Network Tech Support from Microsoft certified Professionals for Businesses in Fort Collins, CO
By offering professional know-how when you need it, providing specialized expertise for critical business applications, offering innovative services such as virtual data center hosting, invoicing only for help you receive, and requiring no sign-up fees or retainers for standard services, Progent allows your company to maximize the competitive value of your It system and minimize support costs. Progent appreciates that information system protection, reliability, and performance are just as important to small companies as to major corporations but that smaller organizations lack the leverage to spend heavily in computer technology and internal service groups. Progent's fundamental competitive advantage is that no IT support firm can equal Progent's capability to deliver the network support expertise your business requires whenever you need it and at a cost you can justify.

For mid-size and large companies, Progent offers co-sourcing support to add to the technical skills of your in-house IT service staff. Co-sourcing can cut costs and help meet schedules for big IT initiatives such as application development, business continuity planning and testing, network security audits, office consolidations, or software migrations.

Progent can in addition offer access to certified consultants to assist your company to plan and execute your cloud strategy.

Core Products and Technologies Serviced by Progent for Office Networks in Fort Collins, Colorado
Progent provides the support of accredited consultants for all facets of business network technology deployed in small and midsize companies. Technologies serviced by Progent include:

Service Delivery Options Available for Fort Collins, Colorado Businesses
Progent offers a selection of options for providing small businesses with affordable IT services for technical support, consulting, and IT management outsourcing. Progent's model for delivering computer support is built on the Help Desk Call Center operational structure familiar to larger IT organizations. Progent's Help Desk Service Model promotes rapid response, thorough service records, consistent follow-through, and strict cost monitoring for a range of IT service delivery alternatives that include remote repairs, onsite support, and top-level consulting.

  • Online Service
    Progent's Technical Response Center provides urgent and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's certified service professionals can assist clients to troubleshoot and fix network problems without the expense or delay of travel for onsite service calls. The background of Progent's network consultants allows them to handle most IT problems quickly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-accessible signup procedure for first-time customers to accommodate emergency situations and Progent bills per minute with no startup fees or time minimums, so you are invoiced only for the support you get. Experts available online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Find out more information concerning Progent's remote computer support services.

  • Onsite Service
    Progent provides on-site technical support for registered customers in major metropolitan areas in the U.S. Progent's onsite service personnel can work in tandem with Progent's online support experts to deliver small companies the best of both worlds: in-person service technicians when you require them as well as the remote expertise of Progent's worldwide staff of network consultants, security specialists, and business application developers. The wait time for in-person service calls is typically under 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for onsite support. Find out more concerning how and why to register for Progent's onsite network support.

  • Phone Support
    Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues. For details, see Online Help Desk Services.

  • Help Desk Sharing Services
    Progent's shared Help Desk services allow your business to share the load for Help Desk support transparently between your IT staff and Progent's roster of veteran desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting. For details, visit Progent's Help Desk Co-management services.

  • IT Consulting Expertise
    Progent provides small businesses budget-friendly access to enterprise-class consultants who can deliver help with vital products and technologies such as Windows Server 2022 solution design and migration expertise, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero threat assessment products, company-wide network security consulting, non-stop network design, server virtualization strategies, plus integration, customization and support for small business programs such as accounting, operations, management reporting, sales automation, and office productivity suites. Progent can provide assistance with one-time projects such as office relocations and massive software migrations, extended projects like customizing a legacy MRP system to a current MS Dynamics or Dynamics 365 solution, database software development and administration support, and web design, on-going services including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and system administration, or urgent response like disaster recovery and malware removal.

  • Infrastructure Consulting Expertise for an At-Home Workforce
    Progent can assist small and medium-size companies to plan, configure and debug the network infrastructure required for teleworkers. Areas of infrastructure for which Progent's experts offer assistance include safe and convenient VPN tunnel connectivity, VDI desktop platforms, router integration, Wi-Fi network planning and implementation, and reliable Internet connectivity. To find out about Progent's infrastructure consulting expertise for teleworkers, refer to infrastructure support services for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small or midsize company's production servers in a setting that not only provides the top level of fault-tolerance and scalability but that is in addition easy for clients to migrate to another service provider or to bring in-house whenever your business situation calls for it. Progent's Private Cloud hosting service is built around tested virtual server technologies that permit companies with mixed environments to save dramatically on the costs of capital equipment, infrastructure maintenance, and IT management while achieving world-class availability and an unparalleled level of vendor options. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed service, can support the multi- platform and loosely standardized networks common with small businesses, and retains ownership of the software in the client's possession so that moving to a new virtual system is quick, safe, and inexpensive. This avoids ending up a captive to a single hosting service while still offering all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent can provide advanced remote consulting support to help organizations of all sizes integrate their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine on-premises IT assets as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of experience providing advanced consulting services online, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight line of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's next generation behavior-based analysis tools to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the entire threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also help your company to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and enables fast restoration of critical data, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, when needed, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, reconfigure and debug their connectivity hardware like switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security vendors to deliver centralized control and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further level of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so any looming problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance expert. The interview is designed to help assess your company's ability to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup environment that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental system software and productivity programs used by most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more sophisticated collection of infrastructure technologies such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless networking. In addition, Progent's CISSP-Premier cybersecurity consultants, CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-certified information assurance experts offer a company-wide perspective on system security and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and government requirements for network information security and incident reporting.

The breadth and depth of Progent's engineering staff offer a powerful array of benefits to companies trying to maximize the business value of their information system within a reasonable budget. These advantages include:

  • Best Industry Practices
    Progent's team of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry background, at the forefront of IT support, executing a wide variety of IT tasks for an extensive array of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support team. This ensures that you get not just world-class technical capability, but also a consultant with field-tested approaches for resolving real-world network problems quickly. Learn more concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to charge for online support and in-person visits by the minute. As a result, you are billed exclusively for received services. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no startup charge and requires no retainer for support services provided during regular working hours. Many service firms demand large minimum fees or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity eliminates major bills for fast repairs. Another advantage of granular invoicing is that you are not inclined to permit less critical problems to stay unaddressed until they become major ones. Read additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Support
    Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered services. Unlike some freelance consultants or small service organizations who provide scant documentation or details of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports given by every staff member to each customer. The discipline of documenting and archiving support activity results in more efficient service and avoids a slew of typical problems such as when a service customer is effectively held captive to a consultant who won't let go of vital service information. Read more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to focus on providing high-value skills where Progent faces little competition. Small businesses who utilize freelance consultants or who employ internal IT personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more robust, secure, and efficient. Learn additional information about Progent's knowledge transfer services.

How to Contact Progent
In case your Fort Collins, Colorado company needs to get in touch with Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Immediate Online Network Assistance
For fast remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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