Expert Online Technical Support for Fort Collins, Colorado Small Business Computers from World-class Consultants
Small businesses have typically been ignored by large IT service firms. Many small businesses permit themselves to grow overly dependent on freelance consultants or small support organizations who lack the size or extensive skill sets to respond promptly or efficiently to network emergencies. Still other small businesses resort to mass-market support firms staffed with personnel trained to offer by-the-numbers solutions to ordinary issues but who are missing the experience and technical scope to deal with the variety of environments and absence of standards that characterizes small business information networks.

Progent's time-tested methodology for delivering affordable and successful network service to small businesses has made Progent one of the premier Microsoft-certified IT consulting organizations in the country. Progent has provided remote support to businesses in every state in the U.S. (refer to Progent's client testimonials).

For larger companies, Progent offers co-sourcing services to add to the technical skills of your in-house IT support team. Co-sourcing can save money and minimize technical risks for major IT initiatives such as application development, disaster recovery planning and testing, network security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition offer the services of certified experts to assist your business to design and execute a sensible cloud strategy.

Main Products and Technologies Supported by Progent for Companies in Fort Collins, Colorado
Progent's nationwide group of industry certified support professionals provides assistance for virtually all facets of network technology used by businesses of all sizes. Practice areas supported by Progent in and around Fort Collins include:

Support Delivery Options Available for Fort Collins, Colorado Companies
Progent offers a variety of alternatives for providing small and midsize companies and local governments with cost-effective computer services for troubleshooting, system architecture, and network management outsourcing. Progent's paradigm for providing IT support services is built on the Help Desk operational structure common to big IT support organizations. Progent's Helpdesk Service Mechanism promotes rapid support, comprehensive activity records, dependable follow-through, and strict expense control for an array of IT service delivery alternatives that include remote troubleshooting, on-premises support, and high-end consulting.

  • Remote Support
    Progent's Technical Response Center provides urgent and routine remote assistance for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's certified service professionals can assist customers to analyze and repair hardware and software issues without the cost or time loss of travel for onsite service calls. The background of Progent's IT consultants makes it possible to resolve the majority of IT issues quickly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-based registration process for new clients to address emergency situations and Progent bills by the minute with no startup fees or minimums, so you are invoiced only for the support you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Learn additional information about Progent's remote network support services.

  • Onsite Support
    Progent offers on-site computer assistance for signed-up customers in larger cities in the United States. Progent's onsite service personnel can work in conjunction with Progent's online service experts to give small and midsize companies the ideal combination: onsite service technicians when you require them as well as the remote expertise of Progent's seasoned staff of IT engineers, security professionals, and business application programmers. The wait time for in-person service visits is typically less than one business day. There is no start-up or retainer fee for registering as a Progent client for onsite support. Learn more details about how and why to register for Progent's in-person network support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle complex problems. To learn more, visit Online Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's roster of certified technical support engineers and subject matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution based on the top PSA tool for managing service requests, ticketing, responsibility, status tracking, and reporting. For details, see Progent's Help Desk sharing services.

  • Consulting Services
    Progent provides small businesses affordable access to enterprise-class IT professionals who can provide assistance with critical technologies such as Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero pentest platform, network protection consulting, non-stop it system design, server virtualization strategies, plus integration, customization and support for small business applications including financials, ERP and MRP, management reporting, sales automation, and productivity suites. Progent can help with short-term projects including site relocations and major software migrations, extended projects like customizing an older ERP platform to a current MS Dynamics or Dynamics 365 solution, relational database application programming and DBA services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network monitoring and network management, or emergency services such as data restoration and virus cleanup.

  • Infrastructure Guidance for Telecommuters
    Progent can assist small and medium-size companies to plan, configure and debug the infrastructure to support telecommuters. Areas of infrastructure for which Progent's consultants can deliver guidance include secure and efficient VPN connectivity, Virtual Desktop Infrastructure platforms, router integration, Wi-Fi network planning and implementation, and robust Internet access. To learn about Progent's network infrastructure consulting expertise for telecommuters, go to infrastructure support services for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting services for all of a small company's servers in an environment that not only delivers the top level of dependability and expandability but that is in addition easy for clients to migrate to another service firm or to bring in-house when your business situation warrants it. Progent's Private Cloud hosting service is based on mature virtualization technologies that permit small businesses with multi-vendor environments to save significantly on the expense of hardware, infrastructure support, and IT management while achieving world-class dependability and an unparalleled degree of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed service, can handle the multi- platform and loosely standardized environments common with smaller businesses, and retains ownership of the licenses in the client's hands so that moving to a new virtualized system is fast, safe, and inexpensive. This eliminates becoming a captive to a single hosting service while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent can provide expert remote support to help businesses of any size connect their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help your IT team to plan and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that seamlessly combine physical IT assets as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 integration solutions with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has over 20 years of background providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's value-priced ProSight line of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates SentinelOne's cutting edge behavior analysis tools to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the entire malware attack progression including filtering, detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with legal and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid recovery of vital data, apps and VMs that have become unavailable or corrupted due to component failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating complex management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security companies to provide centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further level of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The interview is intended to evaluate your company's ability to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup/recovery system that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and productivity applications used by the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also offers help for an increasingly complex collection of infrastructure products including firewalls, switches, routers, VoIP solutions, and wireless access. Furthermore, Progent's CISSP-Premier security experts, CISM-qualified security professionals, CISA-qualified security audit consultants and GIAC-authorized information assurance experts can provide a company-wide view of network security and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and statutory requirements for network information protection and reporting.

The breadth and depth of Progent's consulting staff bring a unique array of advantages to customers wishing to maximize the productivity of their IT network within an affordable budget. These benefits include:

  • Best Industry Methodology
    Progent's staff of Microsoft and Cisco Premier consultants average more than a decade of real-world professional experience, in the trenches of network service, executing a wide range of technical projects for an extensive array of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support personnel. This ensures that you get not only world-class IT capability, but also a consultant with field-tested methods for fixing actual IT problems quickly. Read additional information about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person help per minute. Consequently, you are billed just for received services. Progent does not impose a higher rate for off-hours or urgent service, and Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no sign-up fee and asks no retainer for support services delivered during regular business hours. Many support firms demand large minimum fees or charge in increments of a quarter hour or more. Progent's one-minute billing granularity eliminates big bills for fast fixes. An additional advantage of by-the-minute pricing is that you are less tempted to allow simple problems to fester until they become big problems. Learn more details about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Services
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or local service firms who provide scant documentation or specifics of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation given by every staff member to every client. The discipline of documenting and archiving service activity allows more effective support and avoids a slew of common problems such as when a service customer is effectively held captive to a consultant who won't let go of vital service information. Find out more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent faces few competitors. Small businesses who utilize freelance service providers or who employ internal support personnel gain when Progent transfers knowledge about new technology and tested processes to make their networks more reliable, protected, and productive. Learn more concerning Progent's knowledge transfer services.

How to Contact Progent
If your Fort Collins, Colorado company wants to contact Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Fast Online Network Support
For fast remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's Cisco-Premier network consultants offer experienced PIX Firewall support services covering design, implementation and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and software policy enforcement, mutlivector attack protection, and safe connectivity services. Extending from compact, plug-and-play desktop devices for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls offer a healthy level of protection, performance and reliability for information environments of all sizes. PIX firewalls are based on a hardened, purpose-built platform, PIX OS, minimizing potential OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated protection and networking services, including advanced application-aware firewall services, Voice over IP and digital media security, multi-site and remote-access IPsec VPN networking, intelligent networking services, and extensive management tools. Progent's network experts can help you select and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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