Quick, Low-cost Online Network Assistance for Fort Collins, Colorado Small Businesses
For more than twenty years, Progent has focused on providing enterprise-quality IT support to customers who have small-business IT budgets. Progent has developed a powerful service system that includes a streamlined, tightly connected virtual office infrastructure, custom online repair technology, a substantial team of consultants certified in a wide array of technical practice areas, a Help Desk Call Center operational structure that promotes responsiveness and ensures follow-through, a worldwide team of remote troubleshooting experts, in-person support dispatching for the majority of most zip codes in the U.S., and a company culture focused on solving network problems in the least time and at the lowest cost to customers.
For mid-size and large businesses, Progent offers co-sourcing services to supplement the technical skills of your internal network service staff. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives like application design and development, disaster recover/business continuity preparedness, network security evaluations, office consolidations, or technology migrations and upgrades.
Progent can in addition provide access to certified experts to assist your business to plan and execute a sensible cloud computing strategy.
Primary Practice Areas Supported by Progent for Businesses in Fort Collins, Colorado
Progent's nationwide team of industry certified experts provides support for all facets of network technology deployed by businesses of all sizes. Areas served by Progent in and around Fort Collins include:
Service Delivery Alternatives for Fort Collins, Colorado Businesses
Progent offers a selection of options for providing small and midsize businesses and local governments with cost-effective IT services for troubleshooting, system architecture, hosting, and IT management. Progent's model for delivering network support services is built on the Help Desk structure familiar to larger IT support organizations. Progent's Contact Center Support Model promotes rapid response, comprehensive service records, consistent follow-up, and strict expense control across a range of network service delivery options that include remote repairs, onsite help, top-level consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Online Support
Progentís Technical Response Center offers emergency and routine online service for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's seasoned support experts can help customers to troubleshoot and fix network issues without the cost or time loss of travel for onsite service visits. The experience of Progent's IT engineers makes it possible to handle most IT issues quickly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-accessible registration procedure for new customers to accommodate emergency situations and Progent charges per minute with no startup fees or time minimums, so you pay only for the assistance you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISM-certified security professionals. Find out additional details concerning Progent's online network troubleshooting services.
- Onsite Service
Progent provides onsite technical support for signed-up clients in major metropolitan areas in the United States. Progent's onsite support technicians can work in conjunction with Progent's remote support engineers to deliver small companies the best of both worlds: in-person support professionals when you need them as well as the on-line help of Progent's seasoned staff of network engineers, security professionals, and business application developers. The wait time for in-person support calls is typically less than one business day. There is no start-up or retainer fee for becoming a Progent client for on-premises service. Learn more details concerning how to sign up for Progent's in-person network support services.
- Help Desk
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all facets of remote Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve the most issues. For details, refer to Online Help Desk Services.
- Consulting Services
Progent provides small companies budget-friendly access to enterprise-class consultants who can deliver help with vital technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, network security consulting, fault tolerant it system engineering, virtual server strategies, plus integration, programming and training for small business programs such as accounting, ERP, management reporting, CRM, and office productivity packages. Progent can provide assistance with short-term projects including office moves and massive system upgrades, extended projects such as business reporting software development and customization, relational database application programming and administration services, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency services such as data restoration and virus removal.
- Application Hosting
Progent can host critical applications such as Exchange and MS SQL to provide small companies with higher degrees of reliability, security, and performance than is possible using the type of in-house data center that is realistically affordable for the majority of small and midsize organizations. Since Progent utilizes the same data centers that support the gear of many of the planet's largest IT organizations, Progent can eliminate the cost of creating and managing the systems needed for enterprise-class cooling, electrical backup, and uninterruptible Internet access. For hosted applications, Progent can also make sure that patches and revisions stay updated, protection and efficiency is continually monitored, and systems and data files are consistently backed up and ready for complete and rapid recovery. Learn more about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers comprehensive hosting services for all of a small or midsize organization's production servers in an environment that not only provides the top level of dependability and expandability but that is also simple for customers to migrate to a different service provider or to bring internally when your business situation warrants it. Progent's Private Cloud hosting is founded on tested virtualization techniques that allow companies with multi-vendor networks to save dramatically on the costs of hardware, infrastructure support, and network administration while getting world-class dependability and an unparalleled degree of vendor options. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed package, can support the mixed- OS and loosely standardized networks common with small businesses, and retains ownership of the licenses in the client's possession so that migrating to a new virtual host is fast, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still offering all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent can provide advanced remote consulting services to help companies of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that combine on-premises resources along with cloud services. To help you to incorporate cloud services with networks, Progent offers a range of cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's affordable ProSight family of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the complete threat progression including blocking, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical data, applications and VMs that have become lost or corrupted due to component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, reconfigure and debug their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding appliances that require critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the technology of leading information security vendors to deliver web-based management and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further layer of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system running efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that all looming issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective assessment of the health of their IT system. Based on a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to assess your organization's preparedness to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup/recovery system that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and productivity applications important to most small and medium-size businesses. As a Cisco-certified partner, Progent also offers expertise for an ever more sophisticated collection of infrastructure products such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Premier security experts,
CISM-certified security engineers, CISA-qualified security audit specialists and GIAC-qualified information assurance experts offer a company-wide perspective on network security and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with business guidelines and statutory regulations for IT information security and incident reporting.
The breadth and size of Progent's engineering team bring a powerful array of benefits to organizations wishing to maximize the business value of their IT network within an affordable budget. These benefits include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Premier consultants average more than a decade of hands-on professional experience, at the forefront of IT service, executing a broad variety of IT tasks for an extensive array of customers. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support staff. This means that you get not just world-class technical help, but also a consultant with field-tested approaches for solving actual IT problems quickly.
Read more about Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to charge for online support and on-site help per minute. As a result, you are invoiced just for delivered services. Progent does not demand a higher rate for off-hours or urgent service, and Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no service activation charge and asks no retainer for services provided during normal working hours. Many service firms impose large minimum fees or charge in increments of a quarter hour or more. Progent's small billing granularity avoids king-size invoices for quick repairs. An additional advantage of granular billing is that your company are not inclined to permit less critical problems to stay unaddressed until they become major ones.
Read more about Progent's value pricing for IT outsourcing.
- Full Reporting of Delivered Support
Progent has created a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike some independent consultants or local service organizations who offer scant documentation or specifics of services done, each service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service reports sent by each staff member to each customer. The discipline of documenting and organizing support activity results in more effective support and eliminates a variety of typical misfortunes such as when a service client is effectively held captive to a consultant who refuses to release vital service information.
Learn more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent has few competitors. Small businesses who utilize freelance service providers or who maintain internal support staffs gain when Progent transfers knowledge about critical technology and tested processes to make their networks more reliable, protected, and productive.
Read more concerning Progent's knowledge transfer services.
How to Contact Progent
If your Fort Collins, Colorado business needs to contact Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.
Fast Online Network Assistance
For immediate remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).