Expert Remote Technical Support for Fort Collins, Colorado Networks from Certified Consultants
Small businesses have traditionally been ignored by major IT support organizations. Some small businesses allow themselves to become excessively reliant on freelance consultants or small consulting firms who lack the size or broad knowledge to respond quickly or effectively to technical emergencies. Other small companies resort to mass-market service providers that employ technicians able to offer standardized solutions to ordinary problems but who are missing the experience and versatility to deal with the variety of configurations and absence of standards typical of small business IT networks.
Progent's proven methodology for providing affordable and successful technical support to small companies has made Progent one of the most respected Microsoft-certified IT service firms in the industry. Progent has delivered online help to businesses in every state in the United States (See Progent's client testimonials).
For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to add to the skills of your in-house network service personnel. This can save money and help meet schedules for big projects such as software development, disaster recovery planning, security audits, merging datacenters, or software migrations.
Progent can also offer the services of accredited consultants to assist your company to design and implement your cloud computing strategy.
Key Technical Areas Supported by Progent for Business Networks in Fort Collins, Colorado
Progent's team of industry certified engineers provides support for all facets of information technology found in businesses of all sizes. Technologies served by Progent in Fort Collins include:
Service Delivery Options for Fort Collins, Colorado Companies
Progent offers a variety of alternatives for providing small companies with cost-effective computer services for troubleshooting, consulting, hosting, and network administration. Progent's paradigm for delivering computer support services is based on the Help Desk structure familiar to big IT support organizations. Progent's Helpdesk Service Model promotes fast support, comprehensive service documentation, consistent follow-up, and strict expense monitoring across an array of network support delivery alternatives that include online repairs, onsite help, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Management
- Online Support
Progentís Technical Response Center provides urgent and routine remote service for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support professionals can assist clients to troubleshoot and fix hardware and software issues without the cost or time loss of travel for onsite support calls. The background of Progent's IT engineers allows them to resolve the majority of IT problems quickly. For complex issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-based registration process for first-time customers to address emergency network problems and Progent charges per minute with zero startup charges or minimums, so you pay only for the support you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Learn more details about Progent's online computer troubleshooting services.
- On-site Support
Progent provides onsite computer support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite support technicians can work in tandem with Progent's remote service engineers to deliver small businesses the ideal combination: hands-on service technicians when you need them plus the on-line expertise of Progent's seasoned team of IT consultants, security specialists, and business application programmers. The wait time for on-site service calls is typically less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for on-premises support. Find out more details about how and why to register for Progent's in-person network support services.
- Help Desk
Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems. for more information, refer to Online Help Desk Services for Small Businesses.
- Consulting Services
Progent provides small and midsize companies affordable access to world-class consultants who can provide help with critical technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network security consulting, fault tolerant it system consulting, virtual server strategies, plus configuration, programming and support for small business software such as accounting, operations, reporting, CRM, and office productivity packages. Progent can help with short-term projects such as office relocations and major software migrations, extended projects such as business analytics software programming and customization, database application development and administration services, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or emergency response like disaster recovery and malware cleanup.
- Application Server Hosting
Progent offers hosting for mission-critical business applications such as Exchange and Microsoft SQL in order to provide small businesses with higher degrees of dependability, protection, and recoverability than is possible using the class of in-house data center that is realistically affordable for most small companies. Since Progent uses the same facilities that host the equipment of many of the planet's biggest information technology organizations, Progent can eliminate the investment in creating and managing the infrastructure required for world-class environmental control, power failover, and redundant Internet access. For managed applications, Progent can also make sure that upgrades and revisions remain updated, protection and efficiency is continually monitored, and systems are consistently archived and ready for complete and prompt recovery. Find out additional information about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting services for all of a small organization's production servers in a setting that not only delivers the top degree of availability and extensibility but that is in addition simple for customers to migrate to another support firm or to move internally whenever your circumstance calls for it. Progent's Private Cloud hosting is built around mature virtualization techniques that allow companies with multi-vendor environments to benefit significantly on the costs of capital equipment, infrastructure support, and IT management while getting world-class dependability and an unparalleled degree of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed package, can support the multi- OS and loosely standardized networks common with small companies, and keeps ownership of the software in the customer's hands so that migrating to a different virtualized system is fast, reliable, and inexpensive. This eliminates ending up a captive to a single hosting provider while still providing all the cost savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent can provide advanced remote support services to help organizations of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that combine physical resources along with public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's low-cost ProSight portfolio of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the complete threat progression including protection, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also help you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical data, applications and virtual machines that have become lost or corrupted due to component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that require critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security companies to provide centralized control and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further level of analysis for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management staff and your assigned Progent consultant so that any looming problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to get an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security requirements, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's preparedness either to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup/recovery system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Choice for Fort Collins, Colorado Businesses
Progent's staff size, breadth of information technology expertise, and experience with enterprise network support enable small businesses to sidestep the pitfalls associated with excessive dependence on small support organizations or independent consultants.
Working with Progent allows your small business to:
- Prevent Excessive Reliance on Freelance Consultants
For IT services, smaller companies often rely heavily on individual consultants. Though freelance service providers carry lower expenses than larger IT service organizations and can afford to bill apparently smaller rates, freelancers are frequently unable to react quickly to critical situations. If an independent engineer is busy with another client, sick, on vacation, or in training, the lack of replacement staff may require your business to go without assistance during a crisis. The more your company grows, system downtime or difficulties with line-of-business applications become more expensive. The money you believed you were conserving on an independent consultant can disappear quickly due to lost productivity. Also, when independent engineers confront new problems, the unavailability of a big consulting team to rely on for advice requires them to train on the job while your organization winds up footing the bill for their continuing education.
- Gain Access to Experts in Sophisticated Information Technology Issues
The majority of smaller support firms or independent consultants who concentrate on small company network consulting are capable of providing routine solutions but don't have the seasoning to deal cost-effectively with complicated network configurations with mixed platforms, numerous offices, Voice over IP systems, mobile workers, interconnected accounting and analytical applications, eCommerce, and custom line-of-business applications. Progent's background with global enterprises and Progent's extensive staff of experts can benefit your small business because big-company networks are inherently complicated, integration problems demand in-depth understanding of in numerous technical areas, and achieving a high level of stability, availability, and protection requires industry-tested processes.
- Create a Solid Foundation for Seamless Growth
Small businesses typically begin with an IT system implemented on a shoestring budget. Without a solid basis, a series of improvised fixes commonly get tossed on top of a marginal structure. As a business evolves, stability and expandability problems can obstruct the productivity of the organization. Such networks require proper assessment, smart strategic planning, and broad-based expertise to migrate to a network infrastructure that can provide the reliable basis to handle critical business requirements and ease downstream growth.
- Team with Solution Providers, Not Product Vendors
Small companies require guidance and insight to work through an ever more complicated maze of IT options available for accelerating business growth and improving efficiency. Businesses do not need an IT engineer or support organization that tries to promote products. Progent eliminates conflicted motives by not selling any products. Progent offers consulting and services only. This allows Progent to match technical services with the real interests of customers. Mixing network consulting and product selling can result in a situation where the recommended solution is built around a predetermined vendor rather than being driven by the true needs of a client.
How to Contact Progent
If your Fort Collins, Colorado business needs to contact Progent to ask about network outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.
Immediate Online Network Help
For immediate remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).