Low-cost Network Help from Microsoft and Cisco premier Consultants for Businesses in Fort Collins, CO
By delivering professional know-how whenever you need it, providing specialized knowledge for key applications, offering innovative services like virtual server hosting, billing only for services delivered, and charging no setup fees or retainers for standard services, Progent enables your company to increase the competitive value of your information network and cut support costs. Progent recognizes that information system protection, dependability, and efficiency are just as critical to small companies as to major enterprises but that small organizations lack the economy of scale to spend aggressively in computer technology and in-house service staffs. Progent's fundamental competitive advantage is that no IT consulting firm can equal Progent's ability to provide the IT support your business needs whenever you require it and at a cost you can justify.

For medium-size and enterprise companies, Progent can provide co-sourcing support to add to the subject matter expertise of your internal IT service staff. This can save money and help meet schedules for major projects such as application development, business continuity planning and testing, security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide the services of accredited experts to help your business to plan and implement your cloud strategy.

Primary Practice Areas Supported by Progent for Business Networks in Fort Collins, Colorado
Progent provides the services of accredited experts for all aspects of business network technology deployed in small companies. Technologies supported by Progent include:

Support Delivery Alternatives Available for Fort Collins, Colorado Businesses
Progent offers a selection of options for providing small companies with cost-effective computer services for troubleshooting, consulting, and IT management. Progent's model for providing computer support is built on the Help Desk operational structure common to larger IT groups. Progent's Helpdesk Support Mechanism ensures rapid response, thorough activity documentation, reliable follow-through, and tight expense control for a range of network service delivery alternatives that include remote troubleshooting, onsite help, and high-end consulting.

  • Remote Service
    Progent’s Technical Response Center offers emergency and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified service professionals can help clients to analyze and fix hardware and software problems without the expense or delay of in-person service visits. The experience of Progent's network consultants makes it possible to resolve the majority of network issues rapidly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-accessible signup procedure for new clients to accommodate emergency situations and Progent bills by the minute with no startup fees or time minimums, so you pay only for the help you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Find out more details concerning Progent's online network support expertise.

  • On-site Support
    Progent offers onsite technical assistance for signed-up customers in larger cities in the United States. Progent's on-site service technicians can work in tandem with Progent's remote service experts to deliver small and midsize companies the best of both worlds: in-person service technicians when you need them plus the remote help of Progent's worldwide team of IT consultants, security professionals, and business software developers. The wait time for on-site support calls is usually less than 24 hours. There is no start-up or retainer charge for registering as a Progent customer for on-premises support. Find out more about how to sign up for Progent's in-person computer support services.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all aspects of online desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's normal desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues. for more information, see Help Desk Services for Small Businesses.

  • IT Consulting Services
    Progent offers small and midsize companies affordable availability of world-class IT professionals who can provide help with critical products and technologies including
  • Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, company-wide network protection consulting, fault tolerant network design, server virtualization solutions, plus integration, programming and training for business software including accounting, operations, reporting, sales automation, and productivity packages. Progent can help with one-time projects including office relocations and major software upgrades, longer term projects such as business reporting software development and support, relational database application development and DBA services, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or emergency services like disaster recovery and virus removal.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for the entirety of a small company's production servers in a setting that not only provides the highest level of fault-tolerance and extensibility but that is in addition simple for clients to migrate to another support provider or to bring internally if your circumstance calls for it. Progent's Private Cloud hosting is based on tested virtualization techniques that allow businesses with multi-vendor environments to benefit dramatically on the expense of hardware, infrastructure support, and IT management while getting enterprise-class availability and an unparalleled level of vendor options. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed service, can handle the multi- OS and loosely standardized networks common with small companies, and retains ownership of the software in the client's possession so that migrating to a new virtual host is fast, safe, and affordable. This eliminates becoming a captive to a single hosting provider while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent offers expert remote consulting support to help businesses of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that combine local resources as well as public cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's low-cost ProSight portfolio of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the entire threat progression including protection, detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and enables rapid restoration of critical data, apps and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPAA, FIRPA, and PCI and, when necessary, can assist you to restore your critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, optimize and debug their networking appliances such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding devices that need important updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security vendors to provide web-based management and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network running efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT staff and your Progent consultant so all looming issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security standards, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to assess your organization's ability to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup system that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity applications used by the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also offers help for an ever more complex collection of infrastructure products such as firewalls, routers and switches, voice-over-IP options, and wireless connectivity. Furthermore, Progent's CISSP-Certified cybersecurity experts, CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance experts offer a company-wide perspective on system security and can assist with advanced security programs such as SIEM solutions to help enterprises meet business standards and statutory regulations for IT data security and incident reporting.

The breadth and depth of Progent's consulting team offer a unique set of benefits to clients wishing to increase the business value of their IT network within a realistic budget. These benefits include:

  • Best Industry Practices
    Progent’s team of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional background, at the forefront of network support, performing a broad variety of IT projects for an extensive mix of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting staff. This means that you get not just world-class technical skills, but also a support engineer with field-tested approaches for repairing real-world network problems rapidly. Learn more about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to bill for phone support and on-premises help per minute. As a result, you pay only for received services. Progent does not demand a higher rate for off-hours or urgent support, and Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no startup fee and requires no monthly commitment for services provided during regular working hours. Many support firms impose large minimum payments or bill in increments of fifteen minutes or more. Progent's small billing granularity eliminates major bills for quick solutions. Another benefit of by-the-minute invoicing is that your company won't be tempted to allow less critical issues to fester until they grow into major ones. Find out additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Support
    Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or local service firms who offer minimal documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support reports sent by each consultant to every customer. The discipline of detailing and organizing support activity allows more effective service and avoids a slew of common problems such as when a service customer is effectively held hostage to a consultant who won’t let go of the keys to the kingdom. Find out more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent faces little competition. Small companies who work with freelance service providers or who maintain internal IT staffs benefit when Progent passes on information about critical technology and proven processes to make their networks more robust, protected, and efficient. Find out more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Fort Collins, Colorado company needs to contact Progent to find out about network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Fast Remote Technical Assistance
For fast remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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