Fast Online Troubleshooting for Fort Collins Colorado Computer Systems
For businesses located in Fort Collins Colorado, Progent offers remote help for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to solve challenging networking issues, plus the services of CISSP-certified cybersecurity experts to help with advanced security design and troubleshooting jobs.
Progent's remote technical support experts offer exceptional leverage due to the fact that they have the practical background and are equipped with the advanced technology required to resolve the majority of information system issues rapidly. This reduces immediate costs because solutions accumulate fewer chargeable minutes. Remote help also avoids the expense of sending a consultant to your site. Your organization benefits even more with indirect costs by reducing or eliminating network outages and related costs due to business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's advanced online technical support expertise is particularly helpful for businesses that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be useful.
Progent's pricing model for online help is designed to stretch your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are billed just for the services that you receive. Unlike many remote service organizations, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple policy for pricing prevent scenarios where speedy. minor repairs manage to turn into big invoices. Progent's penchant for dealing with problems quickly means your business spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a collection of customized technologies and proven methodologies which permit the highest degree of effectiveness for remote engineering help and troubleshooting for computer systems of any size. Progent's remote service group can interface to your company's network without compromising network security.
Progent's advanced technical support database application includes comprehensive histories for all service that Progent's customers have been provided. Progent's staff engineers have the benefit of the history of assistance delivered to every Progent client by every Progent consultant. This archive of problems and repairs is structured as an easily exploitable support knowledge base that allows Progent's online support engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services improves over time. Progent's extensive list of accreditations and close relationships with major industry leaders such as Cisco and Microsoft make available additional extensive technical databases and allow quick response from vendors' internal support staff so Progent's online consulting specialists are able to find optimal resolutions promptly.
Online support services available from Progent to businesses in Fort Collins Colorado include:
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Authorized MS Windows Experts
Progent's Microsoft-expert online service professionals can deliver computer repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist your company with a broad range of technology support including Microsoft Windows Server 2022 solution design and migration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 integration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration consulting services, Microsoft Teams consulting, Skype for Business Server migration support, Microsoft Lync Server integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Access Application Development,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of cost-effective PC desktop support services to help you business to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 11 planning and migration assistance and Windows 10 configuration assistance, as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the management of your PCs and cloud-connected mobile devices.
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Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking engineers, and certifies a consultant's network technology skills at the expert level. Cisco CCIEs can handle the most challenging challenges occurring in network design, deployment, management, protection, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house product support engineers in isolating problems with Cisco IOS network management tools and coming up with alternate approaches or identifying program updates. Cisco CCIEs represent an excellent cost-effectiveness since their broad experience permits them to find solutions for problems rapidly. In many cases, less seasoned consultants can struggle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified support experts can communicate with your computer system using state-of-the-art on-line support tools to perform fast, secure, and affordable diagnosis and repair.
Fort Collins Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Fort Collins and Southern Wyoming Areas.
Progent locations in Fort Collins Metro Area
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's top-selling family of connectivity appliances. Cisco infrastructure support provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch consulting and support, Nexus switch consulting and support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet Wireless APs deployment support, Cisco WiFi controllers consulting, Cisco Security and VPN Setup and troubleshooting help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to help you to modernize your Wi-Fi ecosystem.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to assist you to carry out the urgent first phase in responding to a ransomware assault by stopping the bleeding. Progent's online ransomware engineer can help you to identify and isolate infected servers and endpoints and guard undamaged resources from being penetrated. If your Fort Collins network has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal Services
Progent's ransomware recovery consultants can help your Fort Collins company to restore a system damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim. Progent's team of IT security experts have the wide selection of skills necessary to reconstruct all critical facets of a targeted network rapidly and with little data loss. To find out more, see Progent's ransomware cleanup and operational restoration experts.
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CISM and CISSP Certified Network Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of security services that can enhance the safety of your Windows, macOS and OS X, Linux, or UNIX environment against assaults or assist you to clean up quickly after a damaging penetration. Security support services available from Progent cover thorough information security assessment using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; quick recovery from virus and worm attacks; integrating firewalls; designing secure techniques for remote and mobile access; protecting your messaging infrastructure against viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
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Hybrid Cloud Integration Solutions
Progent can provide advanced online support to help companies of any size connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your IT team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that combine physical IT assets as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration services such as Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience providing advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
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VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a consistent runbook for recovering services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also supports transparent testing for site recovery, upgrades and patches and can produce reports to verify full service restoration, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, configure, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide maximum availability, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high level of automation independent of the physical components used by the basic IP network.
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UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide online support services to cover a wide range of computer technologies including system infrastructure, messaging systems, system and operational security, plus UNIX and Windows coexistence. For server hardware economization and simplified administration in networks that combine Linux with Microsoft Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux-based environments. Progent's team-based methodology for resolving network problems promotes quick escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This expedites repair of critical problems, reduces network downtime, and cuts service expense.
Major Linux platforms for which Progent offers expertise include:
RedHat
SUSE
Debian GNU/Linux
Slackware Linux
Ubuntu
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate managed services intended to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the world's leading corporations. Progent's ProSight suite of network monitoring and management services addresses all critical aspects of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based analysis technology to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to address the complete malware attack progression including protection, detection, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with advanced backup product companies to create ProSight Data Protection Services (DPS), a selection of offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your backup processes and allow transparent backup and rapid restoration of vital files, apps, images, plus VMs. ProSight DPS helps your business recover from data loss caused by hardware failures, natural disasters, fire, malware such as ransomware, human mistakes, ill-intentioned employees, or software bugs. Managed services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are most appropriate for your IT environment.
- Patch Management: Patch Management Services
Progent's support services for software and firmware patch management provide businesses of all sizes a versatile and cost-effective alternative for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving information network. Besides maximizing the security and reliability of your computer environment, Progent's patch management services free up time for your in-house IT staff to concentrate on line-of-business initiatives and activities that derive maximum business value from your network. Learn more about Progent's software/firmware update management services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo MFA services incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Google Android, and other personal devices. With 2FA, whenever you sign into a protected online account and enter your password you are asked to verify who you are via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of devices can be used for this added means of authentication such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can designate multiple validation devices. To find out more about ProSight Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication services for access security.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing family of real-time and in-depth reporting tools created to integrate with the top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues such as inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver centralized management and comprehensive security for all your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway device adds a further level of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, reconfigure and debug their networking appliances like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating complex network management activities, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management personnel and your Progent consultant so that any looming issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with information security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's ability to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup environment that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract IT programs. Billing charges for ongoing consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these special fields of information technology allows customers to complete critical initiatives within budget and on schedule. Progent's project-based online consulting services include:
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Call Center Expertise
Progent's Call Center support programs for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle the most problems.
Progent's Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution built around the leading professional services automation platform for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center staff of veteran network professionals provides your clients in Fort Collins Colorado instant assistance from a dependable support group with substantial background providing phone support and online diagnostics for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk the reputation as a crucial driver of business success, and Progent's policy is to solve and not simply record technical problems.
- Applications Support: Training, Custom Development, and Integration
Progent's Applications Experts staff provides online professional consulting expertise and education in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, programming, and training for Microsoft business applications such as Microsoft CRM, Microsoft Project, Office Word, and Office Excel. To learn additional information concerning Progent's consulting, programming, and education services, visit Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of Microsoft System Center2, expand or optimize your current one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Fort Collins Colorado remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can adapt SCOM to accommodate your business so that your network maintenance is proactive and automated. By uncovering possible issues before they evolve into full-scale emergencies, system monitoring can head off stressful and costly information system crises. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Windows environments, or environments powered by a mix of operating systems.
How Your Fort Collins Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Fort Collins Colorado, Progent's phone-based computer support engineers are ready to provide expert and economical IT support whenever your company has to have it. More than two decades of offering online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to fix computer problems quickly while eliminating the cost and lost time that comes with on-premises support calls.
Even if your Fort Collins business relies on a local freelance support technician or maintains a full time organization that can deal with the majority of computer problems, Progent's Microsoft and Cisco certified engineers can still provide an easy and seamless remote extension of your local resources in cases when your usual IT support personnel either lack the time or the experience to address sudden system emergencies or especially tough integration projects.
Advantages of Progent's Network Help for Businesses in Fort Collins Colorado
Progent's online support services allow your Fort Collins organization to enjoy the benefits of immediate, expert IT support without the cost of managing a full-time IT staff. Your network will acquire added strategic worth by being more reliable, efficient, and protected. Advantages to your company include:
- Seamless virtual extension of your on-site IT resources
For most offices in Fort Collins Colorado, local network service providers, whether represented by outside consultants or an internal maintenance staff, can solve typical technical problems. On the other hand, IT crises can occur when local resources are overstretched or unavailable, and some problems may stem from technology that is unfamiliar to your usual support personnel. In these instances, Progent's on-call support professionals provide a convenient, quick, and affordable solution to augment your regular help and to pass on valuable information to increase your capability to deal with downstream issues in-house.
- Reduced Dependence on Freelance Service Providers
For IT support, smaller organizations often rely on independent freelance consultants. Although independent consultants have smaller internal costs than larger service companies and can afford to charge marginally less, they are sometimes overbooked, making it impossible to respond quickly to crisis situations. If an independent service provider is busy with another client, sick, on a trip, or in training, the absence of backup personnel may force your company to go without assistance during an emergency. As your company expands, network downtime and trouble with critical software become more expensive. The money you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent offers an on-call source of backup service experts to insure your IT system is always available.
- Create a Solid Basis for Smooth Expansion
Companies typically begin with an information architecture created on a modest budget. Lacking a proper framework, slap-dash repairs can get piled on top of an unstable foundation. When a network grows, stability and scalability problems can impede the productivity of the business. Such poorly built environments require careful analysis, intelligent long-term planning, and extensive IT expertise to evolve to a network infrastructure able to offer the solid foundation to handle critical business requirements and ease future growth.
- Work with Solution Providers Instead of Product Sellers
Smaller organizations need guidance and technical training to navigate through an increasingly complicated array of technology options available for accelerating business success and improving productivity. Businesses hardly need a network engineer who is trying to resell a specific vendor's products. Network support and product sales can result in a situation where the recommended
solution is built around a profitable product rather than the true requirements of a client. Progent eliminates these conflicts by offering only services rather than products. This enables Progent to match technical expertise with the real interests of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of IT experience, fine tuned support software, and understanding of corporate IT allow offices to avoid the limitations of exclusive dependence on smaller consulting firms, independent freelance service providers, or limited internal resources.
Progent stands out by offering:
- Certified Knowledge of Microsoft's Entire Line of Server Platforms
Progent can provide world-class expertise for Microsoft's popular server products with services that include Windows Server 2022 solution design and migration services, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration help, Windows Server 2008 support, Windows 2003 Server upgrades, MS Exchange Server 2019 deployment, MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange 2010 Server management, Exchange 2007 Server and Exchange 2003 Server migration, plus MS SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing model is to bill for online support and in-person help per minute. As a result, you are billed exclusively for received support. Progent does not demand a higher rate for off-hours or priority support, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and asks no monthly commitment for support services provided during normal working hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for fast solutions so you will not be tempted to permit minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent has little competition. Companies who utilize trusted freelance service providers or who maintain in-house IT staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more reliable, secure, and efficient.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to provide round-the-clock network tracking services powered by MS Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating potential issues before they result in downtime, network monitoring can keep your information network from stressful and expensive service disruptions.
How Does Our Company Begin Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.