Immediate Remote Help for Fort Collins Colorado Networks
For organizations in Fort Collins Colorado, Progent provides online technical support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to help with complex infrastructure issues, plus the services of CISSP-accredited security experts to handle high-level security design and diagnostic jobs.
Progent's remote support experts offer exceptional leverage due to the fact that they possess the practical background and have access to the sophisticated technology needed to solve the majority of information system issues rapidly. This lowers immediate costs since solutions use up minimal billable minutes. Online support also avoids the cost of dispatching a consultant to your office. Your organization benefits even more with indirect expenses by minimizing or avoiding network downtime and related costs stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced online consulting know-how is particularly important for organizations that rely on public clouds for vital infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be useful.
Progent's billing policy for online support is structured to leverage your network support investment. Progent charges by the minute for telephone-based assistance, so you are billed just for the services that you actually get. In contrast to typical online support companies, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing prevent scenarios where speedy. minor fixes manage to turn into big invoices. Progent's penchant for handling technical issues quickly means you saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of optimized technologies and field-tested methodologies which permit the highest degree of efficiency for remote consulting and repair for IT networks of all sizes. Progent provides secure VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's Technical Response Center to link to your computer system without compromising corporate security.
Progent's proven technical support reporting system stores extensive histories describing all service that Progent's clients have been provided. Progent's staff engineers have access to the history of assistance delivered to each client by every Progent engineer. This history of trouble tickets and fixes is structured as a conveniently exploitable internal database that allows Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's extensive list of accreditations and close associations with important industry leaders including Cisco and Microsoft make available additional extensive technical support knowledge bases and allow priority access to vendors' in-house product engineers with the result that Progent's online consulting experts are able to determine the most efficient resolutions quickly.
Remote technical services offered by Progent to businesses in Fort Collins Colorado include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified remote service engineers offer computer system troubleshooting and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can assist you with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop support services to help your company to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's desktop consulting services cover areas such as providing Windows 10 integration help plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to streamline the administration of your PCs and web-facing mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for networking consultants, and validates a person's network technology knowledge at the expert level. Cisco CCIEs can handle the most challenging challenges surrounding network planning, installation, maintenance, protection, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS network management tools and coming up with alternate approaches or locating software updates. Cisco CCIEs provide excellent cost-effectiveness because their broad experience allows them to find solutions for problems quickly. In common instances, less qualified consultants can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can communicate with your environment using state-of-the-art on-line troubleshooting tools to perform fast, secure, and economical analysis and remediation.
Fort Collins Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Fort Collins and Southern Wyoming Areas.
Progent locations in Fort Collins Metro Area
Progent's Cisco CCIEs offer expertise in all of Cisco's industry-leading family of networking devices by offering consulting services such as:
CISSP and ISSAP Premier System Security Engineers
Progent's qualified CISM and CISSP security and compliance consultants can provide a variety of security services to bolster the defenses of your Windows, macOS and OS X, Linux environment against internal or external threats or assist you to recover quickly following a damaging breach. Security services available from Progent cover in depth network security and compliance audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick recovery from malicious attacks; integrating firewalls; establishing secure architectures for remote and mobile connectivity; protecting your messaging infrastructure against spam and DHA attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting services to help businesses of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that utilize physical IT assets along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a consistent runbook for restoring services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and patches and can generate audit reports to verify complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud environments that deliver high availability, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide phone-based consulting services to cover a broad array of information technologies including network infrastructure, messaging solutions, system and process security, plus UNIX and Windows integration. For server hardware consolidation and simplified management in networks that combine Linux with Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux-based solutions. Progent's team-based methodology for solving network problems enables fast escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts service costs.
Important Linux platforms for which Progent can provide expert support include:
Progent's ProSight Fixed-price IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate services intended to enable small and mid-size organizations to benefit from the same best-of-breed technology deployed by some of the world's top enterprises. The ProSight line of network monitoring and management services covers all critical facets of modern networking including email protection, security and compliance, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the complete threat progression including filtering, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital files, applications and VMs that have become unavailable or damaged due to component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, and PCI and, when necessary, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security companies to deliver web-based control and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating tedious network management processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so that all potential problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with data security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup system that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent offers the services of world-class remote consulting experts for special IT programs. Progent's rates for ongoing development or consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these important areas of information technology allows customers to complete critical initiatives within budget and on schedule. Progent's project-based remote consulting services include:
How Your Fort Collins Company Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Call Center support alternatives for companies with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progentís Help Desk Co-management services allow your business to split the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the top PSA platform for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center team of veteran information technology experts provides your workers in Fort Collins Colorado quick communication with an effective network service group with extensive experience providing telephone-based consulting and remote repair service for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk perception as a crucial driver of business efficiency, and Progent's aim is to solve instead of simply track network problems.
- Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts Group provides remote professional consulting support and education in special business application fields including ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, customization, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information about Progent's expertise, custom development, and education services, see Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers companies in Fort Collins Colorado online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to accommodate your environment so that your network maintenance is proactive rather than reactive. By spotting looming issues before they grow into downtime, proactive monitoring can head off stressful and expensive information system breakdowns. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or environments that incorporate multiple platforms.
To get in touch with Progent about emergency remote help with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Fort Collins Colorado, Progent's online computer support engineers are ready to deliver expert and economical system support the instant your business has to have it. Long experience offering online repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access technology to repair network problems quickly while avoiding the expense and lost productivity that comes with in-person service visits.
Even if your Fort Collins office deals with a regular independent support technician or employs an in-house IT staff that can deal with common computer issues, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless remote extension of your on-site resources in cases when your regular service personnel either lack the availability or the knowledge to deal with sudden network emergencies or particularly challenging integration problems.
Features of Progent's Online Network Services for Fort Collins Colorado
Progent's online help, remote repair, system security consulting, and network administration services give companies in Fort Collins Colorado unparalleled leverage for your support budget. Whether you need one-time telephone help and remote network repair or full-time Help Desk support and system management, Progent's professionals can deliver your organization enterprise-level network support while allowing you to avoid the cost and administration overhead of maintaining a full-service internal IT staff. Highlights of Progent's online help program include:
- Fast Telephone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to offices in Fort Collins Colorado and is also ideal for customers in geographic regions that have a limited supply of consultants with proven expertise supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has access to a wide selection of Microsoft support tools, technical databases, and on-going education.
- Per Minute Billing to Minimize Costs
Progent provides online help on a minute-by-minute basis, so you are billed only for the support you receive. Progent has no minimum fee for phone service and requires no periodic subscription fee for support services delivered during regular working hours. This protects you from facing big bills for simple repairs.
- Availability of Cisco Network Architecture Professionals
Progent's registered experts for Cisco offers access to on-staff specialists who have skill in designing, implementing, and managing networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, high-availability, and secure connectivity for local and remote networking.
- Application Experts Consulting
Progent's basic support offerings consist of technology integration, MS Exchange Server consulting, system security planning, and Help Desk sharing services. Progent's Experts Team can provide world-class consulting support for critical application areas. Help offered by the Application Experts staff covers:
Microsoft Dynamics GP Support and Customization
Microsoft Office Project and Project Online Expertise
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Consulting
BI Reporting Development and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL 2014 Application Development and Debugging
Oracle Project Management and Application Development
MySQL Management and Application Design
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a convenient centralized source for IT generalists and application experts, Progent is able to deliver fast, cost-effective, and comprehensive information technology solutions that fit the special requirements of your company.
- State of the Art Online Connectivity Tools
Secure online access allows Progent's support professionals to see precisely what your users see. This makes it easier to produce quick solutions to issues that could otherwise demand a costly onsite service call. Effective online connectivity tools and expert engineers together enable Progent to resolve most IT issues rapidly and economically. Progent is an industry leader in online troubleshooting and automated system tracking.
- Support for Leading VPN Products
Progent can provide secure VPN access for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without weakening system security.
- 24x7 Service for Maximum System Availability
For offices with line-of-business applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help produce high network availability.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are intended especially for budget-conscious companies whose workers require instant access to a Help Desk service with effective telephone support and full escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of technical knowledge, fine tuned remote support software, and familiarity with corporate IT enable companies to escape the limitations of excessive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house resources.
Progent adds value by providing:
How Does Our Company Begin Receiving Remote Technical Help from Progent?
- Certified Knowledge of Microsoft's Full Family of Server Platforms
Progent can provide world-class expertise for Microsoftís popular server platforms with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment consulting, Windows Server 2008 upgrades, Windows Server 2003 upgrades, Microsoft Exchange 2019 Server planning and configuration, MS Exchange 2016 migration, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 Server management, Exchange Server 2007 and Exchange Server 2003 migration, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-premises visits by the minute. Consequently, you owe only for delivered support. Progent does not demand a higher rate for off-hours or urgent service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no startup fee and asks no retainer for services delivered during normal business hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for quick solutions so you will not be tempted to permit less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent has few competitors. Businesses who utilize familiar independent service providers or who employ internal support personnel benefit when Progent passes on information about critical technology and tested processes to make their IT environments more reliable, protected, and productive.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to provide round-the-clock network tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory instead of reactive. By revealing possible problems before they result in lost productivity, system monitoring can save your information network from painful and expensive availability losses.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.