Fast and Affordable Remote Help for Fort Collins Computer Systems
For organizations in Fort Collins or anywhere in the state of Colorado, Progent offers online help for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve complex networking issues, as well as the services of CISSP-accredited cybersecurity experts to help with high-level security architecture and diagnostic jobs.
Progent's remote support engineers provide excellent value because they possess the real-world background and have access to the sophisticated tools required to resolve most network issues quickly. Efficient support reduces immediate expenses since solutions use up fewer chargeable minutes. Online support also eliminates the expense of sending a consultant to your location. Your organization benefits additionally with indirect expenses by reducing or avoiding network downtime and associated costs due to business disruption, disgruntled clients, idle employees, and de-focused management. Progent's extensive remote technical support know-how is especially valuable in environments that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.
Progent's pricing model for online support is structured to stretch your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are billed just for the services that you receive. In contrast to many online support firms, Progent requires no startup surcharge or minimum fees. Progent's one-minute granularity and simple policy for billing avoid situations where speedy. minor repairs manage to turn into large tabs. Progent's penchant for dealing with technical issues efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a set of optimized technologies and proven processes that ensure the maximum level of efficiency for remote help and repair for IT networks of all sizes. Progent offers secure VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the experts of Progent's online support team to link to your system remotely without violating network security.
Progent's sophisticated technical support reporting system maintains comprehensive histories of the service that Progent's customers have been provided. Progent's team engineers have access to the records of support delivered to every Progent client by any engineer. This history of problems and repairs is organized as a conveniently accessible proprietary knowledge base that permits Progent's remote support professionals to share their experiences with the whole team to ensure that the efficiency of Progent's support services improves over time. Progent's extensive list of certifications and working associations with key technology companies including Cisco and Microsoft make available additional vast support knowledge bases and allow quick response from manufacturers' in-house product engineers with the result that Progent's online consulting specialists can come up with the best solutions promptly.
Online technical support services provided by Progent to customers in Fort Collins and anywhere in the state of Colorado include:
Authorized MS Windows Experts
Progent's Microsoft-certified remote support experts can provide computer system troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can help you with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 Server integration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid integration support, Skype for Business Server migration support, Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Access Application Development,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of affordable desktop services to assist you business to deploy, integrate, repair, and manage workstations and laptops based on Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 upgrade support services as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your desktops along with your web-facing mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network professionals, and validates a person's networking skills at the expert level. Cisco CCIEs can resolve even the most complex issues occurring in network planning, deployment, management, protection, and problem solving. CCIEs operate on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS network management utilities and developing alternate approaches or identifying program patches. CCIEs offer exceptional value since their broad experience allows them to find solutions for problems quickly. In many instances, less seasoned service providers can struggle for hours or days with the same problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can tie into your environment using state-of-the-art remote support tools in order to provide quick, secure, and affordable analysis and repair.
Progent's CCIEs offer expertise in all of Cisco's market leading family of infrastructure products. Cisco technology support provided by Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers installation and upgrades, Catalyst switch consulting services, Cisco Nexus switch consulting and support, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones solutions, Cisco Meraki wireless access point layout and set up, Cisco Aironet Wireless Access Points planning and integration help, Cisco wireless controllers support Services, Cisco VPN and Security Setup and troubleshooting expertise, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts offer a range of security services to bolster the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or assist your business to clean up quickly following a damaging breach. Security support services available from Progent cover in depth information security analysis utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick cleanup after virus and worm assaults; configuring firewalls; establishing safe mechanisms for off-site and mobile access; guarding your messaging infrastructure against spam and DHA attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting support to help companies of all sizes integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that utilize local resources as well as cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a consistent process for recovering services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and fixes and can generate reports to confirm complete service restoration, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for managing private and public cloud and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high level of automation independent of the hardware making up the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide phone-based consulting services to cover a broad array of information technologies including network infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy administration in networks that incorporate Linux with Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also assist with transitioning from older applications to MS Windows or Linux-based solutions. Progent's group-oriented approach to resolving network problems enables quick escalation, if necessary, to consultants with appropriate experience to tackle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can provide urgent online assistance troubleshooting problems within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price services intended to allow small and medium-size businesses to utilize the same cutting-edge technology deployed by some of the world's leading corporations. Progent's ProSight portfolio of network monitoring and management services addresses all critical areas of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical files, applications and VMs that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, optimize and debug their networking hardware such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept current, captures and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding appliances that require important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so any potential issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can save up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your essential network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup/recovery system that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting experts for contract IT programs. Progent's charges for ongoing development or consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these important areas of information technology allows customers to execute major projects within budget and on time. Progent's project-based online consulting services include:
How Your Fort Collins Business Can Contact Progent's Remote Service Professionals
Help Desk Services
Progent's Help Desk Call Center support alternatives for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle the most problems.
Progentís Help Desk sharing services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation tool for handling end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Call Center team of veteran information technology professionals provides your clients in Fort Collins or anywhere in the state of Colorado fast assistance from a dependable support group with substantial experience offering telephone-based consulting and remote repair service for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Call Center the reputation as a significant driver of business performance, and Progent's policy is to resolve and not simply document IT issues.
- Business Applications Services: Education, Development, and Integration
Progent's Applications Experts Team can supply phone-based and in-depth consulting support and education in specific application fields that include ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft business applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more concerning Progent's expertise, custom development, and training services, go to Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that include Linux, Hyper-V and VMware; and better cloud support including closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a prior release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent offers organizations in Fort Collins, or anywhere in the state of Colorado, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM for your business so that your computer maintenance is proactive rather than reactive. By spotting looming trouble spots before they grow into downtime, automated monitoring can minimize stressful and costly network breakdowns. Progent can also use system monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or systems based on multiple operating systems.
To contact Progent about emergency online expertise with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Online Support, phone 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Fort Collins or anywhere in the state of Colorado, Progent's online network support engineers can deliver effective and affordable system support whenever your business has to have it. More than a decade of delivering online tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to solve IT problems rapidly while eliminating the cost and lost productivity associated with on-site service calls.
Even if your Fort Collins organization has a regular independent support technician or maintains an in-house IT staff that know how to handle ordinary computer problems, Progentís Microsoft certified consultants can still provide a convenient and transparent remote expansion of your local resources for situations when your regular IT support personnel either lack the availability or the knowledge to deal with unexpected network emergencies or especially complicated integration projects.
Benefits of Progent's IT Support for Businesses in Fort Collins
Progent's remote network troubleshooting services allow your Fort Collins organization to realize the benefits of on-call, expert IT support without the expense of maintaining a full-time IT staff. Your information system will acquire added business worth by being increasingly reliable, productive, and protected. Advantages to your company include:
- Convenient remote expansion of your on-site support resources
For most companies in Fort Collins or anywhere in Colorado, nearby computer support resources, whether consisting of outside consultants or an internal IT staff, can handle typical technical problems. However, serious problems sometimes occur when your regular resources are too busy or absent, and some trouble may stem from technology that is beyond the scope of your usual support people. In these instances, Progent's online support professionals give you an easy, fast, and economical way to augment your local help and to transfer useful knowledge to increase your ability to deal with future problems locally.
- Less Reliance on Individual Service Providers
For network support, smaller organizations often rely on individual freelance service providers. While independent consultants carry smaller internal costs than big service firms and can often charge lower rates, they are often stretched too thin, making it hard to respond rapidly to urgent situations. If a freelance service provider is busy with another client, sick, on a trip, or in training, the lack of reserve personnel may require your business to go without help during an IT crisis. As your company grows, network unavailability and problems with vital software are more expensive. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides a reliable source of backup support experts to insure your IT system is always available.
- Build a Scalable Basis for Seamless Expansion
Organizations often begin with an IT system created on a shoestring budget. Without a scalable infrastructure, band-aid fixes often get thrown on top of a weak foundation. When a company grows, stability and scalability problems can hinder the productivity of the organization. These badly designed systems require careful assessment, smart long-term planning, and broad-based IT expertise to evolve to a system architecture able to offer the stable foundation to handle vital business demands and facilitate downstream growth.
- Work with Problem Solvers Rather Than Technology Vendors
Smaller offices require guidance and technical education to navigate through an increasingly complicated array of technology options available for promoting business growth and enhancing efficiency. These companies do not need a computer engineer who is attempting to earn a commission on a specific vendor's products. IT consulting and product selling can lead to a scenario where the recommended
solution is built around a predetermined product rather than the true needs of a business. Progent eliminates these conflicts by offering just services instead of products. This enables Progent to match technical expertise with the real interests of clients.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, depth of technical experience, refined support software, and familiarity with corporate IT enable companies to escape the limitations associated with excessive dependence on smaller service firms, independent freelance consultants, or limited internal resources.
Progent stands out by offering:
How Does Our Company Begin Receiving Remote Computer Support from Progent?
- In-depth Knowledge of Microsoft's Complete Line of Server Platforms
Progent offers world-class expertise for Microsoftís powerful server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration consulting, Windows Server 2008 upgrades, Microsoft Windows 2003 maintenance, MS Exchange 2019 planning and configuration, MS Exchange 2016 migration, Microsoft Exchange 2013 configuration, Exchange 2010 Server maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for phone service and on-site visits by the minute. Consequently, you are invoiced only for received support. Progent does not impose a higher rate for after-hours or priority service, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no initialization charge and requires no monthly commitment for support services provided during regular business hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick solutions so you won't be forced to allow minor problems to stay unaddressed.
- Full Documentation of IT Services
Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all billed services. Unlike many freelance consultants or small service firms who offer scant documentation or specifics of services performed, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support documentation sent by each staff member to every client. The discipline of documenting and archiving service records results in more effective support and avoids a variety of typical problems such as when a support client is virtually held captive to a consultant who wonít let go of vital service information.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few support firms to offer round-the-clock remote tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating potential problems before they result in downtime, system monitoring can save your information network from stressful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.