Fast Remote Technical Support for Fort Collins Colorado Information Networks
Urgent Remote Technical Support for Fort Collins SystemsFor businesses in Fort Collins Colorado, Progent provides online technical support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online support to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to help with complex networking problems, as well as the services of CISA and CISSP-accredited cybersecurity consultants to handle advanced security architecture and troubleshooting issues.

Progent's online technical support engineers offer exceptional leverage because they possess the practical experience and have access to the advanced tools needed to resolve most information system problems quickly. This lowers immediate costs since solutions accumulate fewer chargeable minutes. Online support also eliminates the expense of sending a consultant to your location. Your organization benefits even more in incidental expenses by reducing or eliminating network outages and associated losses due to business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's advanced online technical support know-how is especially valuable for businesses that are dependent on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be useful.

Progent's billing policy for remote help is designed to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are billed only for the services that you actually get. Unlike typical online support firms, Progent asks for no initialization charge or minimum fees. Progent's per-minute billing unit and simple policy for pricing save you from situations where fast fixes somehow turn into substantial bills. Progent's skill at disposing of technical issues quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of optimized technologies and proven processes that ensure the highest degree of efficiency for remote help and troubleshooting for IT systems of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the staff of Progent's online support team to interface to your company's system remotely without breaching network security.

Progent's sophisticated service reporting system includes comprehensive records of all service that Progent's customers have been provided. Progent's staff consultants have access to the records of all help rendered to every client by every engineer. This database of problems and fixes is structured as a quickly retrievable internal database that enables Progent's online technical professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's advanced certifications and close relationships with major technology companies such as Cisco and Microsoft make available other vast support databases and allow fast access to vendors' in-house product engineers with the result that Progent's online consulting experts are able to come up with the most efficient solutions in the least time.

Remote technical services available from Progent to businesses in Fort Collins Colorado include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions used by some of the industry's top enterprises. Progent's ProSight suite of network management outsourcing services addresses all key areas of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the complete malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with government and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical data, apps and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to deliver centralized control and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their networking hardware like switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT personnel and your Progent engineering consultant so any looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security standards, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup/recovery system that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology projects. Progent's charges for ongoing development or consulting projects are set based on the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology enables clients to execute major projects economically and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center service options for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's normal desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle the most problems.

    Progent's Call Center consulting support can guide you in establishing an efficient new Call Center or revamping your existing one, selecting or customizing Help Desk software products to handle the special needs of your corporation, or providing occasional online personnel to reinforce your existing Help Desk Call Center resources to handle high-demand situations such as software migrations, mass upgrades, or installing new applications.

    Progent's Help Desk staff of seasoned network consultants provides your clients in Fort Collins Colorado quick communication with a dependable technical support group with substantial background providing phone help and online troubleshooting for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Call Center perception as a crucial contributor to business productivity, and Progent's aim is to fix rather than merely record technical issues.

  • Business Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team offers phone-based professional consulting support and education in specific business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting expertise, custom programming, and training for popular Microsoft applications including Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. For more about Progent's expertise, custom programming, and education services, visit Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; cohesive management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver businesses in Fort Collins Colorado remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your environment so your network support is proactive and automated. By spotting emerging problems before they evolve into full-scale emergencies, remote monitoring can avoid inconvenient and expensive information system crises. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft environments, or networks based on a variety of platforms.
How Your Fort Collins Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online assistance with Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Fort Collins Colorado, Progent's phone-based network support engineers can provide effective and cost-effective IT support whenever your organization requires it. Long experience delivering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to refine remote connectivity tools to repair IT problems rapidly while avoiding the cost and lost productivity associated with on-site support visits.

Even if your Fort Collins office has a regular independent consultant or maintains an in-house IT staff that can handle the majority of network problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either lack the time or the expertise to handle unexpected system emergencies or especially challenging integration projects.

Advantages of Progent's IT Support for Organizations in Fort Collins Colorado
Progent's online technical help services allow your Fort Collins business to have the advantages of immediate, enterprise-grade network support without the cost of maintaining an in-house IT organization. Your network will derive greater strategic value by being more available, efficient, and protected. Advantages to your company include:

  • Convenient remote extension of your on-site support resources
    With most businesses in Fort Collins Colorado, local computer service providers, whether made up of independent consultants or a full-time maintenance staff, can deal with the majority of technical problems. On the other hand, IT crises may strike when your regular resources are overstretched or unavailable, and some trouble may stem from technology that is unfamiliar to your local service people. In these cases, Progent's online support experts provide a convenient, fast, and economical way to augment your regular help and to transfer valuable information to improve your capability to handle future issues locally.

  • Reduced Dependence on Individual Consultants
    For network maintenance, smaller offices commonly rely on individual freelance consultants. Although independent service people carry smaller internal costs than big support firms and can often charge lower rates, they are often stretched too thin, making it impossible to respond quickly to urgent situations. If a freelance service provider is occupied with another client, sick, on vacation, or in class, the lack of backup help may require your company to wait for help during an IT crisis. As your company grows, network downtime and trouble with vital applications are more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a reliable source of backup support expertise to insure your IT system remains up and running.

  • Build a Solid Basis for Smooth Expansion
    Organizations often start with an information system created on a modest budget. Lacking a scalable infrastructure, slap-dash fixes often get piled on top of a weak foundation. When a company grows, reliability and expandability problems can hinder the productivity of the organization. Such badly designed systems need careful assessment, smart long-term planning, and extensive IT expertise to evolve to a system architecture that can offer the stable foundation to handle critical business demands and simplify downstream expansion.

  • Work with Solution Providers Rather Than Product Resellers
    Smaller offices require advice and technical education to negotiate an ever more complicated array of technology options available for accelerating business success and enhancing productivity. They do not need a computer consultant who is attempting to earn a commission on a specific vendor's products. Network consulting and product sales can lead to a scenario where the recommended solution is designed around a profitable technology rather than the true needs of a business. Progent avoids these dilemmas by offering just services rather than products. This allows Progent to align technical expertise with the best interests of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of technical experience, refined remote support tools, and familiarity with enterprise networking enable businesses to avoid the limitations associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or limited in-house resources.

Progent adds value by providing:

How Does My Business Begin Receiving Online Technical Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.



An index of content::

  • 24-7 Telepresence Engineer Telepresence Online Technical Support

  • Catalyst Switch Support and Setup
    24-7 Catalyst Switch Consultants

    With Cisco Catalyst switches for small and mid-size companies, Cisco enables companies to realize all the advantages of adding smart traffic control to their IT infrastructures. Cisco's Catalyst switch product line makes it possible to deploy capabilities that make your network infrastructure sufficiently robust to handle real-time needs, scalable to support future growth, secure enough to protect restricted information, and designed for differentiating and managing all traffic to optimize system operations. Progent's CCIE and CCNP certified engineers can show you how to select and deploy Cisco Catalyst switches appropriate for your business. In addition, Progent's CISM and CISA certified security specialists can help you create a comprehensive security policy and set up Cisco switches so they help enforce your security strategy. Cisco Catalyst switches that Progent supports include Cisco's Catalyst 2960 switches, Catalyst 3560 switches, Catalyst 4500 switches, and Cisco Catalyst 6500 Series Switches.

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    Progent can provide the services of BlackBerry-certified consultants who can help small companies to plan, administer, and repair BlackBerry technology affordably and effectively, eliminating the need for an internal BlackBerry expert and reducing the cost and hassle of supporting a mobile workforce. Progent's BlackBerry specialists offer in-depth backgrounds working with Progent's Microsoft-premier consultants, Cisco CCIE-certified engineers, and CISA and CISM-certified security professionals. This wide range of knowledge, combined with Progent's proven remote service delivery model, offers small and mid-size businesses a cost-effective option for incorporating BlackBerry devices and software productively into their IT system.

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    Exchange 2013 includes significant enhancements to the functionality of its predecessor Microsoft Exchange Server 2010 and delivers important new features as well as a revamped structure. These enhancements affect vital areas like ease of administration, high availability (HA), security and compliance, operational costs, collaboration, extensibility, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting experts can help you understand the potential advantages of upgrading to Microsoft Exchange 2013, design a cost-effective test and deployment strategy, and train your IT team to manage your Microsoft Exchange Server 2013 environment. Progent can also provide ongoing online consulting and support and management services for Microsoft Exchange Server 2013.

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    Cisco Security Technology Consulting

    Cisco's PIX 500 firewalls have reached end of life and Cisco may no longer offer support these legacy devices. Progent continues to offer consulting support for Cisco's PIX Series firewalls to help you with maintenance and management and Progent can in addition help you determine whether to migrate to the latest firewall products from Cisco. Progent's Cisco-certified specialists can help you design and implement an efficient upgrade to Cisco ASA 5500-X firewalls based on industry best practices.

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    Progent's Microsoft-certified failover clustering consultants can assist companies of all sizes to assess the benefits of utilizing Windows Server 2012 clustering technology to create an advanced high-availability/disaster recovery solution, assist you to plan and deploy a Windows Server 2012 environment, deliver online and on-premises consulting expertise and technical support for failover clusters that include physical servers or virtual machines, and show you how to automate the management of failover clusters.

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  • 64-bit Upgrade Integration Support
    64-bit Upgrade Computer Engineer

    Progentís Microsoft-certified engineers can help your organization to enhance your workstations from 32 to 64 bits. Progent can assist you to understand the costs and advantages of migrating to 64-bit desktop computing, plan an efficient migration strategy that reduces business interruptions, and deliver inexpensive, expert remote help to assist you to configure 64-bit PC desktop operating systems and application software on your current hardware.

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  • Online Consulting ASA 5500-X Firewall with Firepower
    Cisco ASA firewall VPN Consulting

    Progentís experienced Cisco IT security consultants provide expert PIX Firewall and ASA Firewall consulting services including infrastructure design, configuration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, sophisticated attack defense, and safe access services. Ranging from compact, easy-to-install desktop devices for small and home offices to scalable enterprise-grade products, Cisco PIX Firewall and ASA Firewalls provide a high level of security, performance, and excellent availability for IT systems of any size. PIX and ASA Firewalls are based on a hardened, purpose-built operating system, minimizing possible OS-specific security holes.

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    Threat Management Gateway 2010 Technical Consultant

    Microsoft Forefront TMG 2010 builds on the powerful security capabilities of Microsoft Internet Security and Acceleration Server and offers a easily administered Internet gateway that acts as a one-server platform for an array of security features including an application layer and network layer firewall, URL filtering, malware inspection, intrusion protection, reputation services, Virtual Private Network management, and HTTP and HTTPS inspection. Forefront Threat Management Gateway includes advanced web security logging and reporting capabilities, allows customized reports powered by SQL Server, integrates with Active Directory to simplify authentication, and can be deployed as a virtual server to lower costs and improve recoverability. Progent's Microsoft-certified engineers can help your company to design and carry out pilot and production deployments; interface Microsoft Forefront Threat Management Gateway 2010 with Windows 2008 R2, AD, SQL Server, Exchange Server, and Microsoft SharePoint; install Forefront TMG 2010 to operate on a virtual machine with Microsoft Windows Hyper-V; and provide continuing consulting and troubleshooting. Progent can also help you to migrate economically to Forefront TMG 2010 from ISA Server 2006 or ISA Server 2004.

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  • Remote Integration Services Catalyst Switch Upgrade
    Catalyst Switch Network Engineer

    Progent's Cisco-certified CCIE experts can assist organization to set up, manage, update, tune and troubleshoot Cisco Catalyst switches. Progent can also help you to enhance the security and compliance of Catalyst switches and migrate efficiently from outdated switches to current models.

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  • Support and Help Microsoft ISA Server
    Internet Security and Acceleration Server Online Technical Support

    Progent's certified Forefront TMG and ISA Server 2006 consultants can assist you to plan, install, and manage a configuration of TMG 2010 or Internet Security and Acceleration Server 2006 on your information system that provides the firewall security, performance and manageability that your company needs.

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  • Upgrade Consulting Sun Solaris
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    Progent can assist your business to plan and execute a smooth migration from a Sun Solaris-powered information environment to a network based on Windows and capable of running Microsoft's powerful office productivity suites, business applications, and developer tools. Progent's Sun Solaris, Windows and Cisco engineers and software development specialists can show you how to preserve your information and minimize business discontinuity by designing an effective transition plan that protects your existing investments in Sun Solaris software and infrastructure. UNIX-to-Windows transition support expertise available from Progent include analysis of current infrastructure, migration strategy and testing, MS Exchange migration services, data and application software migration, and server and storage system transition and economization.

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  • ProSight network infrastructure documentation management Engineer
    ProSight IT asset documentation management Professionals

    ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it.

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  • VirtualPC for Apple Mac Online Help
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    For companies that have a mix of Mac and Microsoft Windows desktops, there exist two basic alternatives for running Windows-only software on macOS or OS X: an external connection to an actual Windows PC or local emulation of a Microsoft Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Apple Mac allows you to connect an Apple Mac to a networked Windows-powered computer to use Windows programs and access network resources. Microsoft's Virtual PC for Mac simulates Windows on a Mac computer so you are able to use Windows software directly. Progent's Mac technology consultants can assist you to manage these solutions for using Microsoft Windows applications on your Macs and can in addition assist you to evaluate and configure other products for Windows PC emulation.

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  • Help and Support operations manage 2016
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    System Center 2016 Operations Manager (SCOM 2016) is designed to ensure top performance and maximum availability for key applications by offering unified, mixed-platform monitoring of physical and virtual infrastructure deployed throughout local datacenters and private and public clouds. Progent's SCOM consulting team offers world-class online and onsite support to help organizations of any size to design, implement, optimize, enhance and troubleshoot SCOM 2016 deployments. Progent can help your company to migrate to Operations Manager 2016 from older releases or from different IT infrastructure monitoring platforms, or integrate a variety of monitoring systems into a unified infrastructure management ecosystem. Progent can also show you how to expand your SCOM 2016 scope to incorporate infrastructure based in public clouds including Microsoft Azure and Amazon AWS.

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    Progent can assist companies of all sizes to migrate all or part of their network infrastructure to the Microsoft Azure cloud. This can streamline network management and lower hardware expense. Microsoft Azure offers a wealth of public cloud services and Progent can assist you to evaluate the advantages and restrictions of different cloud computing architectures supported by Azure. Progent can help you administer cloud-resident or hybrid cloud and local applications and network infrastructure and ensure that you avoid the common mistakes small organizations make when migrating to the cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, manage user identity with Azure Active Directory, and create backup-and-recovery services with Azure Backup. Progent can also help you to prepare perimeter firewalls and VPN tunnels and to integrate Apple iOS devices and Android handhelds.

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    For enterprises with branches in or any area served by Progent's engineers, Progent's Microsoft-Certified IT consulting professionals and certified Cisco network specialists offer a range of IT consulting services such as project management, Sarbanes Oxley compliance, office moves, corporate security, network design, local or phone-based emergency support, and troubleshooting for data center hosting facilities. A Progent network architect can help you plan a multi-office network that makes smart use of collocation facilities and Internet data centers. Progentís Microsoft Certified consultants can help large enterprises design, deploy and maintain major rollouts of updated releases of Microsoft technology including Active Directory, Exchange Server, SharePoint, SQL Server, and Enterprise Windows. Progentís Cisco Certified Internetwork Expert and Cisco Certified Network Professional experts can help you configure Cisco products for connection solutions that incorporate simple, high-performance, integrated, and wireless networking.

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    If your company is producing UNIX or Linux software on a network that has Microsoft Windows-based servers, PCs, and office productivity products, Progent can provide full-service IT outsourcing that frees you to concentrate on your area of high-value know-how while avoiding the continual hassle of managing your company information system. Through the use of automated network monitoring and by delivering remote and on-site support as your business needs it, Progent offers an affordable alternative for managing an IT network that features high dependability, protection, and efficiency. Progent's Linux developer assistance offerings include comprehensive information technology outsourcing, virtual server infrastructure, remote and on-premises support and troubleshooting, proactive network monitoring services, and Contact Center services.

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  • Les Kent has a 35-year history of effective technology integration, executive administration, sales, and operations. He has demonstrated a knack for creating elegant information technology solutions in his roles as as a network designer, programmer, project manager, implementation consultant, and problem solver for small businesses, new ventures, and global corporations.

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    Microsoft allows you to create transparent hybrid environments that combine Office 365 and on-premises Exchange systems. This allows you to have certain Exchange mailboxes hosted at your corporate datacenter or private cloud and other mailboxes hosted by Office 365. Progent's certified Exchange consultants can help your organization with any phase of planning, implementing and troubleshooting your hybrid Office 365 Exchange Online deployment. Progent's Exchange specialists can deliver as-needed expertise to help you through stubborn technical bottlenecks and also offer comprehensive project management outsourcing to ensure your hybrid Office 365 solution is carried out on schedule and on budget.

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    Microsoft Windows Enterprise Directory demands extensive practical experience to configure efficiently across an enterprise. Progentís Microsoft Premier engineers are experienced in planning, integrating, and supporting complex Enterprise AD installations. Progentís areas of expertise with Windows Active Directory include replication issues, multi-domain partition configurations, repair of corrupted AD objects, cleaning up residual legacy version configuration objects in production Active Directory systems, and fixing failed installations of AD and Active Directory-associated applications.

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    Progent's ProSight Email Guard uses the services and infrastructure of top information security vendors to deliver centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall.

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    Progentís Shared Call Center service allows your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution based on the leading shared professional services automation (PSA) platform for handling service requests, ticketing, responsibility, status tracking, and metrics.

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    Progent can provide the expertise of RIM BlackBerry-premier consultants who can assist small organizations to plan, manage, and repair BlackBerry solutions economically and successfully, doing away with the need for an internal BlackBerry expert and reducing the expense and distraction of supporting a mobile wireless workforce. Progent's BlackBerry specialists offer extensive experience working with Progent's Microsoft-premier consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security professionals. This wide range of expertise, combined with Progent's proven online support model, offers small companies an efficient solution for incorporating BlackBerry devices and software seamlessly into their IT network.

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    Progent's Solaris family support experts provide small and mid-size companies and software developers support for administering and maintaining Sun Solaris environments that coexist with Microsoft-powered networks. Progent can give your business contact with Solaris experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISM credentials. This broad array of expertise offers you an easy single source to show you how to build and manage a protected and reliable cross-platform network and communications infrastructure that allows Sun Solaris and Microsoft interoperability by integrating MS Windows with popular variants of UNIX including Mac OS X, Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and SGI/Irix or major Linux platforms including RedHat, SUSE, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware.

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    Progent's consultants can provide Apple macOS and Mac OS X users a range of services such as desktop support, Apple macOS and OS X consulting, Mac co-existence with Windows environments, Microsoft Entourage and Exchange Server help, security services, and one-on-one education. Progent can help clients to migrate to macOS from Mac OS X or earlier editions of Apple Mac OS X and Progent can offer help with Apple macOS and Mac OS X applications. Progent's specialists in Apple technology can also help you with Apple iPhone integration and Apple iPad synchronization, or migrating to iCloud services. For business networks built exclusively on macOS or OS X or for networks with a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the complexity of designing, configuring and maintaining a network infrastructure that is available, secure, fast and aligned with your company's business goals.

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    Progent's business climate will allow you to become a more capable professional by enhancing your information technology skills and increasing the loyalty of your customers. Progent makes good on this commitment by recruiting the best consulting talent for you to work with, offering a state-of-the-art system architecture, running custom application tools to deliver the maximum quality of service, and by optimizing proven operational models for finding and retaining customers.

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    Progentís Disaster Recovery/Business Continuity (DR/BC) specialists have extensive experience helping small and mid-size organizations to minimize network downtime by offering affordable online consulting for disaster recovery/business continuity (DR/BC) planning, high-availability IT infrastructure, backup/restore solutions, and transparent maintenance. Progentís business continuity experts can help your company to develop and test an efficient business continuity strategy that matches your business needs and IT budget. Progentís disaster recovery specialists can help you to architect, implement, and support fault-tolerant technologies such as redundant Internet connectivity, virtualization, clustering, network load balancing, continual off-site backup, and multi-location data centers.

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    Network monitoring commonly involves observing a system's resource utilization to help identify throughput bottlenecks or troubleshoot hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free monitoring tools that work under Linux or UNIX and can be used to observe multi-OS environments where Linux and Windows coexist. Progent's system integration engineers can show you how to take advantage of both these programs to tune and troubleshoot your network. Progent's UNIX support professionals provide small companies and developers assistance with managing and supporting UNIX/Linux and Solaris systems that coexist with Microsoft-based products.

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    Progentís Microsoft certified consultants can offer small and medium size businesses expert Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis platform that enables the speedy development of enterprise-class business programs that can give your business a competitive edge. SQL Server provides built-in support for XML and the ability to query across the Internet and beyond the firewall. In addition to offering consulting, support and troubleshooting services, Progentís SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the business value of your information system. Progent can also help you migrate from earlier versions of Microsoft SQL Server to SQL Server 2005.

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    ProSight LAN Watch is Progentís server and endpoint monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the health of vital assets that drive your network environment. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact your business.

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    Microsoft SQL Server 2014 incorporates major improvements in critical areas including performance, availability, security, and cloud integration. SQL Server 2014 is the first version of SQL Server that incorporates in-memory technology that works transparently across all workloads including Online Transaction Processing (OLTP), enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective remote and onsite consulting services including planning, configuration, management, troubleshooting, and application development expertise to help organizations of any size to achieve maximum business value from their SQL Server 2014 investment.

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    Progent's Microsoft-certified consultants can help businesses of any size to follow best practices to configure SCVMM 2012 hosts, fabric, storage systems, and libraries; plan, deploy, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for comprehensive monitoring and reporting. Progent can help your business to move from an older version of SCVMM or from a third-party management system, and Progent can show you how you to enhance and troubleshoot your current SCVMM 2012 environment to make sure you get maximum business value.

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    Microsoft SQL Server 2008 delivers powerful, familiar tools to IT professionals and information workers, lessening the complexity of designing, deploying, administering, and accessing enterprise information and database applications in environments ranging from mobile devices to enterprise data systems. The sophistication and interconnectivity demands of Microsoft SQL Server 2008 call for an IT consulting firm with hands-on experience and broad knowledge in planning and building information-based, comprehensive business IT solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work supporting Microsoft integration, assures you success in planning, deploying and supporting Microsoft SQL Server 2008 applications that are seamlessly integrated with the Microsoft .NET environment.

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    Progent can assist your business in any and all phases of your upgrade to Microsoft Exchange Server 2016 such as designing high availability (HA) infrastructure for a local, cloud-based or hybrid environment; licensing compliance for Exchange 2016 Server and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V design; specifying mass storage capacity required for your virtual machines, mailbox databases and logs; setting up HLB for high-availability CAS services; designing, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing your firewall; creating SSL certs; performing client integration with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

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    Progent's ProSight Email Guard uses the technology of top information security vendors to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall.

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    Forefront Threat Management Gateway builds on the powerful security technologies of Microsoft Internet Security and Acceleration Server 2006 and offers a centrally administered Internet gateway that delivers a single-server platform for an array of security functions including an multi-layer firewall, URL monitoring and filtering, antimalware, intrusion protection, application proxy, Virtual Private Network control, plus HTTP/HTTPS inspection. Forefront Threat Management Gateway includes advanced web security reporting capabilities, permits customized reporting powered by SQL Server, integrates with Active Directory to simplify authentication and policy enforcement, and can be installed as a virtual machine to lower expenses and enhance availability. Progent's Microsoft consultants can help your company to plan and execute pilot and production implementations; integrate Microsoft Forefront Threat Management Gateway 2010 with Windows Server 2008, AD, SQL Server, Exchange Server 2010, and SharePoint; set up Microsoft Forefront Threat Management Gateway 2010 to run on a virtual server with Microsoft Windows Hyper-V; and deliver continuing support and troubleshooting. Progent can also assist you to migrate economically to Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.

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    Progentís Wireless Consulting Services provide a fast, affordable option for companies of all sizes to configure, manage and troubleshoot advanced wireless connectivity technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you plan and deploy appliances such as Cisco's Aironet and Meraki access points and wireless controllers. For wireless email and web-based business applications, Progent supports Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.

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    Progent's Microsoft-certified consultants can assist you to assess the benefits of Windows Server 2012 R2 for your company, develop test environments and migration strategies, optimize your network infrastructure for local, multi-site, private or public cloud-based, and partial-cloud datacenters, train your IT support staff, create an enterprise-wide security strategy, automate network management, help with creating applications, and build and validate a DR/BC plan.

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    Progent can deliver a wide array of affordable consulting and support services to help your business to install, configure, repair, and administer workstations and laptops based on Microsoft Windows, Apple macOS and OS X, or popular versions of Linux. Progent can provide on-premises or remote technical support for single machines or laptops or work with your business to plan and carry out a company-wide migration to new or revised operating system platforms and business applications. Progent can also supply consultants and technical workers to assist you to prepare for and complete a site relocation or consolidation designed to cause the least possible interruption to your productivity.

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    Fortinet next-generation firewalls are leaders in offering top performance for SSL inspection. Progent's Fortinet FortiGate firewall consultants can assist your business to deploy your Fortinet FortiGate security appliances to safeguard your digital resources at the network perimeter, within the data center, at branch locations, and at the cloud edge.

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    Progent's certified IT experts can provide Windows Server 2016 migration consulting to help businesses of all sizes to plan and carry out an efficient move to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud, or hybrid deployment model. Progent can help you to evaluate the benefits of Windows Server 2016 for your environment and can help you with any facet of designing, deploying, managing or debugging your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help your organization to benefit from the many new high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, Just In Time Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.

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    Progent can provide affordable online consulting to assist businesses of any size to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable low-latency storage, and Amazon Glacier for low-cost long-term archiving. Progent can help your IT team with every phase of Amazon AWS migration and troubleshooting including needs analysis, preparedness evaluation, architectural design, pilot testing, configuration, centralized administration, performance tuning, licensing management, disaster recovery solutions, and security and compliance. Progent can provide advanced expertise with firewalls and VPN technology and can show you how to deploy cloud-based or hybrid cloud ecosystems that efficiently integrate Amazon AWS services. Progent can provide as-needed support to help you to resolve complex technical issues or Progent can deliver project management outsourcing services to help you migrate to the Amazon AWS platform on schedule and on budget.

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  • Windows Server 2019 Hybrid Integration Network Consultants 24-7 Windows Server 2019 USB Drive Witness Professional
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  • Windows Server Essentials and SharePoint Services Top Microsoft Certified Expert Windows Server Essentials Server Backup Consult
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  • Windows and UNIX Consult Windows, UNIX, Solaris Technology Consulting Services
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  • ISA 2004 Enterprise Edition Server Engineer
    Online Help Microsoft ISA Server

    Progent's certified ISA Server 2004 consulting experts have long experience with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security installations for information systems with many sites, remote workers, and mission-critical web applications. Progent's Microsoft Firewall experts can assist your small business in planning and implementing an installation of ISA Server 2000 or ISA Server 2004 that meets your network security needs without adversely limiting your network productivity. Progent's consultants can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any up-to-date editions of ISA Server.


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