Fast Remote Technical Support for Fort Collins Colorado Information Networks
For businesses in Fort Collins Colorado, Progent provides online technical support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered online support to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to help with complex networking problems, as well as the services of CISA and CISSP-accredited cybersecurity consultants to handle advanced security architecture and troubleshooting issues.
Progent's online technical support engineers offer exceptional leverage because they possess the practical experience and have access to the advanced tools needed to resolve most information system problems quickly. This lowers immediate costs since solutions accumulate fewer chargeable minutes. Online support also eliminates the expense of sending a consultant to your location. Your organization benefits even more in incidental expenses by reducing or eliminating network outages and associated losses due to business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's advanced online technical support know-how is especially valuable for businesses that are dependent on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be useful.
Progent's billing policy for remote help is designed to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are billed only for the services that you actually get. Unlike typical online support firms, Progent asks for no initialization charge or minimum fees. Progent's per-minute billing unit and simple policy for pricing save you from situations where fast fixes somehow turn into substantial bills. Progent's skill at disposing of technical issues quickly means your business saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of optimized technologies and proven processes that ensure the highest degree of efficiency for remote help and troubleshooting for IT systems of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the staff of Progent's online support team to interface to your company's system remotely without breaching network security.
Progent's sophisticated service reporting system includes comprehensive records of all service that Progent's customers have been provided. Progent's staff consultants have access to the records of all help rendered to every client by every engineer. This database of problems and fixes is structured as a quickly retrievable internal database that enables Progent's online technical professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's advanced certifications and close relationships with major technology companies such as Cisco and Microsoft make available other vast support databases and allow fast access to vendors' in-house product engineers with the result that Progent's online consulting experts are able to come up with the most efficient solutions in the least time.
Remote technical services available from Progent to businesses in Fort Collins Colorado include:
Certified MS Windows Expertise
Progent's Microsoft-certified online support engineers offer computer system problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help your company with a broad range of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server support, and
Windows Essentials cloud integration.
Progent also offers a wide range of affordable PC desktop support services to help you business to deploy, configure, troubleshoot, and manage workstations and notebooks based on Windows. Progent's PC desktop support services include offering Microsoft Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops along with your web-facing mobile devices.
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE credential is the highest accreditation for networking consultants, and certifies a consultant's network technology skills at the expert level. Cisco-qualified CCIEs know how to resolve even the most stubborn issues encountered in network planning, installation, maintenance, compliance, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating problems with Cisco IOS network management utilities and coming up with workarounds or identifying program updates. Cisco qualified CCIEs are an excellent value because their deep expertise allows them to find solutions for problems rapidly. In common cases, less seasoned consultants can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified consultants can interface to your network by means of advanced on-line support tools to provide quick, secure, and economical diagnosis and remediation.
Fort Collins Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Fort Collins and Southern Wyoming Areas.
Progent locations in Fort Collins Metro Area
Progent's Cisco CCIEs can provide assistance with all of Cisco's top-selling selection of connectivity devices. Cisco infrastructure consulting provided by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers setup and debugging, Catalyst switch integration and support, Cisco Nexus switch consulting, Meraki switches integration, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP phones and IP video phones support and wireless IP phones integration, Cisco Meraki wireless AP planning and set up, Cisco Aironet Wireless Access Points engineering services, Cisco wireless controllers integration consulting, Cisco Security and VPN Setup and troubleshooting services, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a range of system protection solutions that can improve the defenses of your Microsoft Windows, macOS and OS X, or Linux network against assaults or help your business to clean up quickly following a damaging breach. Security services offered by Progent cover comprehensive data security assessment utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast recuperation from virus and worm attacks; integrating firewalls; building safe architectures for remote and mobile access; protecting your email infrastructure against viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
Progent offers advanced online consulting services to help companies of any size integrate their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that utilize on-premises resources as well as public cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a consistent workflow for recovering services rapidly after an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also enables transparent testing for disaster recovery, upgrades and patches and can produce reports to verify full service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, deploy, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver high uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high level of automation regardless of the hardware used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer phone-based support services to address a broad array of computer technologies such as system architecture, email systems, system and process security, plus UNIX/Linux and Windows integration. For server hardware economization and easy administration in networks that combine Linux-based systems and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from legacy systems to MS Windows or Linux-based environments. Progent's team-based approach to solving network problems enables quick escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This accelerates repair of critical problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can offer emergency remote assistance resolving problems within UNIX/Linux networks based on leading variants of UNIX including:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions used by some of the industry's top enterprises. Progent's ProSight suite of network management outsourcing services addresses all key areas of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the complete malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with government and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical data, apps and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to deliver centralized control and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their networking hardware like switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT personnel and your Progent engineering consultant so any looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security standards, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup/recovery system that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology projects. Progent's charges for ongoing development or consulting projects are set based on the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology enables clients to execute major projects economically and on schedule. Progent's special remote consulting solutions include:
How Your Fort Collins Company Can Contact Progent's Online Technical Support Experts
Help Desk Expertise
Progent's Help Desk Call Center service options for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's normal desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle the most problems.
Progent's Call Center consulting support can guide you in establishing an efficient new Call Center or revamping your existing one, selecting or customizing Help Desk software products to handle the special needs of your corporation, or providing occasional online personnel to reinforce your existing Help Desk Call Center resources to handle high-demand situations such as software migrations, mass upgrades, or installing new applications.
Progent's Help Desk staff of seasoned network consultants provides your clients in Fort Collins Colorado quick communication with a dependable technical support group with substantial background providing phone help and online troubleshooting for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Call Center perception as a crucial contributor to business productivity, and Progent's aim is to fix rather than merely record technical issues.
- Business Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Team offers phone-based professional consulting support and education in specific business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting expertise, custom programming, and training for popular Microsoft applications including Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. For more about Progent's expertise, custom programming, and education services, visit Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; cohesive management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent can deliver businesses in Fort Collins Colorado remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your environment so your network support is proactive and automated. By spotting emerging problems before they evolve into full-scale emergencies, remote monitoring can avoid inconvenient and expensive information system crises. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft environments, or networks based on a variety of platforms.
To get in touch with Progent about emergency online assistance with Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Fort Collins Colorado, Progent's phone-based network support engineers can provide effective and cost-effective IT support whenever your organization requires it. Long experience delivering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to refine remote connectivity tools to repair IT problems rapidly while avoiding the cost and lost productivity associated with on-site support visits.
Even if your Fort Collins office has a regular independent consultant or maintains an in-house IT staff that can handle the majority of network problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either lack the time or the expertise to handle unexpected system emergencies or especially challenging integration projects.
Advantages of Progent's IT Support for Organizations in Fort Collins Colorado
Progent's online technical help services allow your Fort Collins business to have the advantages of immediate, enterprise-grade network support without the cost of maintaining an in-house IT organization. Your network will derive greater strategic value by being more available, efficient, and protected. Advantages to your company include:
- Convenient remote extension of your on-site support resources
With most businesses in Fort Collins Colorado, local computer service providers, whether made up of independent consultants or a full-time maintenance staff, can deal with the majority of technical problems. On the other hand, IT crises may strike when your regular resources are overstretched or unavailable, and some trouble may stem from technology that is unfamiliar to your local service people. In these cases, Progent's online support experts provide a convenient, fast, and economical way to augment your regular help and to transfer valuable information to improve your capability to handle future issues locally.
- Reduced Dependence on Individual Consultants
For network maintenance, smaller offices commonly rely on individual freelance consultants. Although independent service people carry smaller internal costs than big support firms and can often charge lower rates, they are often stretched too thin, making it impossible to respond quickly to urgent situations. If a freelance service provider is occupied with another client, sick, on vacation, or in class, the lack of backup help may require your company to wait for help during an IT crisis. As your company grows, network downtime and trouble with vital applications are more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a reliable source of backup support expertise to insure your IT system remains up and running.
- Build a Solid Basis for Smooth Expansion
Organizations often start with an information system created on a modest budget. Lacking a scalable infrastructure, slap-dash fixes often get piled on top of a weak foundation. When a company grows, reliability and expandability problems can hinder the productivity of the organization. Such badly designed systems need careful assessment, smart long-term planning, and extensive IT expertise to evolve to a system architecture that can offer the stable foundation to handle critical business demands and simplify downstream expansion.
- Work with Solution Providers Rather Than Product Resellers
Smaller offices require advice and technical education to negotiate an ever more complicated array of technology options available for accelerating business success and enhancing productivity. They do not need a computer consultant who is attempting to earn a commission on a specific vendor's products. Network consulting and product sales can lead to a scenario where the recommended
solution is designed around a profitable technology rather than the true needs of a business. Progent avoids these dilemmas by offering just services rather than products. This allows Progent to align technical expertise with the best interests of clients.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of technical experience, refined remote support tools, and familiarity with enterprise networking enable businesses to avoid the limitations associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does My Business Begin Receiving Online Technical Help from Progent?
- Certified Expertise in Microsoft's Complete Range of Servers
Progent offers in-depth expertise for Microsoftís leading server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration consulting, Microsoft Windows Server 2008 expertise, Windows 2003 Server maintenance, MS Exchange 2019 Server deployment, Microsoft Exchange 2016 migration, Exchange 2013 configuration, Microsoft Exchange Server 2010 management, Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to bill for remote support and on-premises help per minute. Consequently, you are invoiced only for received support. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no minimum fee and asks no retainer for support services provided during regular business hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick solutions so you will not be tempted to allow simple problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all billed services. Unlike many freelance consultants or local service organizations who offer minimal documentation or details of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports sent by every staff member to each client. The discipline of documenting and archiving service records results in more efficient support and avoids a slew of typical problems such as when a service client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to provide 24x7 remote monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing possible issues before they cause downtime, system monitoring can keep your information network from painful and expensive availability losses.
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.