Fast and Affordable Remote Support for Fort Collins Colorado Computer Networks
For businesses located in Fort Collins Colorado, Progent offers remote support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure issues, as well as the services of CISSP-accredited security experts to handle advanced security architecture and diagnostic jobs.
Progent's remote support experts offer excellent value because they have the practical background and are equipped with the advanced technology required to resolve the majority of information system issues rapidly. This lowers immediate expenses because solutions accumulate minimal chargeable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your office. Your organization saves additionally in incidental costs by minimizing or avoiding system downtime and associated costs due to business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive online consulting experience is particularly valuable in environments that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.
Progent's billing policy for online help is structured to leverage your network support dollar. Progent bills per minute for phone assistance, so you owe exclusively for the services that you actually get. In contrast to typical online service firms, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute granularity and simple model for pricing save you from scenarios where quick fixes manage to turn into substantial bills. Progent's penchant for disposing of problems efficiently means you saves cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a set of optimized tools and field-proven methodologies which promote the maximum degree of efficiency for remote consulting and troubleshooting for IT networks of all sizes. Progent offers protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the consultants of Progent's online support team to connect to your computer system without violating network security.
Progent's sophisticated service database system keeps detailed histories of all service that Progent's clients have been provided. Progent's staff service personnel have access to the specifics of all help delivered to each Progent client by any consultant. This history of trouble tickets and responses is structured as a conveniently exploitable support knowledge base that enables Progent's online support professionals to communicate their experiences company-wide to ensure that the value of Progent's support grows daily. Progent's advanced certifications and working relationships with important industry leaders such as Cisco and Microsoft make available other massive support knowledge bases and permit priority access to vendors' internal support staff with the result that Progent's online consulting specialists can arrive at the best solutions in the least time.
Online support services available from Progent to businesses in Fort Collins Colorado include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified online support professionals offer network troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can assist you with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams expertise, Microsoft Skype for Business Server migration consulting, Lync Server management, and Office Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of cost-effective PC desktop support services to assist you business to install, configure, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 10 upgrade help plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the management of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking engineers, and certifies a consultant's technical knowledge at the master level. Cisco-qualified CCIEs can handle even the most difficult challenges associated with network design, deployment, administration, security, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing problems with IOS Software network administration utilities and developing alternate approaches or identifying program patches. Cisco qualified CCIEs offer excellent cost-effectiveness since their deep experience permits them to resolve problems quickly. In common cases, less experienced service providers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can interface to your computer system by means of state-of-the-art on-line troubleshooting technology to perform quick, safe, and economical analysis and remediation.
Fort Collins Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Fort Collins and Southern Wyoming Areas.
Progent locations in Fort Collins Metro Area
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's top-selling family of connectivity devices. Cisco technology expertise offered by Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers planning and management, Cisco Catalyst switch consulting services, Nexus switch consulting, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless VoIP phones integration, Cisco Meraki wireless AP planning and configuration, Cisco Aironet Access Points deployment help, Cisco wireless controllers consulting, Cisco Security and VPN Setup and troubleshooting support, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Specialists
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants offer a range of system protection solutions that can improve the safety of your Windows, Apple macOS and OS X, Linux environment against assaults or help you to recover rapidly after a damaging penetration. Security services offered by Progent cover in depth network security and compliance analysis using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; fast cleanup after virus and worm attacks; installing firewalls; establishing secure architectures for remote and mobile access; guarding your email system from spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced online support services to help organizations of all sizes connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that seamlessly combine physical resources along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for restoring services rapidly following a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and patches and can produce audit reports to confirm complete service recovery, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud environments that provide maximum uptime, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide online consulting services to address a wide array of information technologies including network infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and easy administration in networks that incorporate Linux-based systems with Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from legacy systems to MS Windows or Linux solutions. Progent's team-oriented approach to solving network issues enables fast escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers service expense.
Important Linux versions for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology used by some of the industry's top enterprises. Progent's ProSight portfolio of outsourced network management services covers all critical facets of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to address the complete threat progression including protection, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital data, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FIRPA, and PCI and, when needed, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to provide centralized management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, track, reconfigure and debug their networking appliances like routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating devices that need important software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management personnel and your Progent consultant so that all potential problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an objective evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with information security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your company's ability to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract IT projects. Progent's charges for longer-term consulting tasks are determined based on the qualifications of the consultants involved. Progent's experience with these special areas of information technology allows clients to execute major initiatives economically and on time. Progent's project-based online engineering solutions include:
How Your Fort Collins Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Support
Progent's Call Center support alternatives for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve complex issues.
Progent's Call Center consulting support can support you in creating an efficient new Help Desk Call Center or improving your current one, evaluating or modifying Help Desk Call Center application software to address the particular demands of your business, or providing occasional phone support staff to work with your in-house Help Desk Call Center resources during demanding scenarios like software transitions, major upgrades, or rolling out new applications.
Progent's Help Desk staff of seasoned information technology professionals offers your workers in Fort Collins Colorado quick contact with a reliable support group with substantial experience delivering phone support and remote repair service for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center perception as a major contributor to company performance, and Progent's aim is to resolve rather than simply track IT issues.
- Business Applications Support: Training, Development, and Integration
Progent's Applications Experts Team offers phone-based professional engineering support and training in specific business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for popular Microsoft applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. To learn more information on Progent's expertise, programming, and education offerings, refer to Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from a previous version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent offers organizations in Fort Collins Colorado remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to fit your business so that your computer maintenance is proactive rather than reactive. By uncovering potential issues before they grow into crashes, system monitoring can ward off inconvenient and costly information system breakdowns. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems based on a mix of operating systems.
To contact Progent about urgent online help with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in Fort Collins Colorado, Progent's phone-based computer support engineers can provide professional and economical IT help the instant your company has to have it. Long experience providing remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to solve computer problems quickly while eliminating the expense and lost productivity associated with on-site support calls.
Even if your Fort Collins company has a local independent consultant or employs a full time IT staff that know how to handle typical network problems, Progentís Microsoft and Cisco certified consultants can offer an easy and seamless virtual expansion of your local resources for situations when your regular IT support personnel either don't have the time or the expertise to deal with unexpected network emergencies or especially complex integration problems.
Features of Progent's Online Network Services for Fort Collins Colorado
Progent's phone help, remote troubleshooting, system security expertise, and system administration services offer companies in Fort Collins Colorado unparalleled leverage for your support budget. Whether you need one-time telephone support and remote troubleshooting or full-time Help Desk services and network management, Progent's professionals can deliver your office enterprise-level network support while allowing you to eliminate the cost and hassle of running a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:
- Fast Telephone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to businesses in Fort Collins Colorado and is also ideal for networks in geographic areas that lack consultants with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the advantage of a broad selection of Microsoft support utilities, service information, and continuing education.
- By the Minute Billing to Minimize Costs
Progent provides online support on a by-the-minute basis, so you are billed only for the support you use. Progent has no minimum charge for phone help and asks for no periodic subscription fee for support services delivered during normal business hours. This saves you from facing big bills for routine repairs.
- Availability of Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco can provide access to authorized professionals who have experience in designing, implementing, and managing networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, reliable, and secure infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's core support offerings include system integration, Microsoft Exchange expertise, network security planning, and shared Help Desk services. Progent's Application Experts group can provide world-class consulting support for critical application areas. Help available from the Application Experts Team covers:
Dynamics GP Support and Programming
MS Project Expertise
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Database Administration and Software Development
MySQL DBA Services and Software Design
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a full service one-stop resource for network generalists and specialists, Progent is able to deliver timely, inexpensive, and comprehensive IT solutions that meet the unique requirements of your business.
- Sophisticated Remote Access Software
Protected remote access allows Progent's support experts to observe exactly what your customers see. This makes it possible to produce fast solutions to problems that might otherwise demand a costly onsite service call. Cutting-edge remote connectivity software and experienced technicians combine to enable Progent to resolve most IT problems quickly and economically. Progent is a pioneer in offsite support and automated network monitoring.
- Support for Popular VPN Gateways
Progent supports safe Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
- 24-hour Service for Maximum System Uptime
For businesses with vital applications, Progent offers optional 24x7 online support services. Used in conjunction with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help ensure high system availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended especially for budget-conscious organizations whose clients need instant access to a Help Desk Call Center with effective telephone support and complete escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT background, fine tuned support tools, and understanding of enterprise networking allow businesses to avoid the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does My Business Start Getting Remote Network Help from Progent?
- In-depth Knowledge of Microsoft's Entire Family of Server Platforms
Progent offers world-class expertise for Microsoftís popular server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration consulting, Microsoft Windows Server 2008 support, Windows Server 2003 maintenance, Microsoft Exchange 2019 Server deployment, Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus Microsoft SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and SQL Server management support.
- Value Pricing
Progent's pricing model is to bill for phone service and in-person help by the minute. As a result, you are invoiced exclusively for received support. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in areas where Progent offers on-premises support, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no minimum charge and asks no retainer for support services delivered during regular business hours. Many service firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for quick fixes so you will not be forced to allow simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent faces few competitors. Businesses who utilize familiar independent consultants or who employ internal IT personnel benefit when Progent transfers information about new technology and proven processes to make their networks more reliable, secure, and efficient.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to offer 24x7 remote monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can keep your information network from stressful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.