Immediate Remote Help for Fort Collins Colorado Computer Networks
For businesses located in Fort Collins Colorado, Progent offers remote technical support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to help with challenging infrastructure problems, as well as the services of CISSP-qualified cybersecurity experts to handle advanced security design and diagnostic jobs.
Progent's remote technical support engineers offer excellent value because they possess the practical background and are equipped with the advanced technology necessary to resolve the majority of network issues quickly. Efficient support reduces direct costs since service calls use up fewer billable minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your company saves additionally with indirect expenses by reducing or avoiding system downtime and associated costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive remote consulting know-how is especially valuable for organizations that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an option.
Progent's pricing model for online help is designed to stretch your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are charged exclusively for the services that you receive. Unlike many online support firms, Progent requires no startup charge or minimum job duration. Progent's one-minute billing unit and simple model for pricing eliminate scenarios where fast fixes somehow turn into big invoices. Progent's penchant for dealing with problems efficiently means your business saves money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of optimized technologies and field-tested processes which ensure the maximum level of effectiveness for online help and troubleshooting for computer networks of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the experts of Progent's online support team to access your computer system remotely without breaching network security.
Progent's advanced service database application maintains detailed histories describing the service that Progent's customers have received. Progent's team consultants have the benefit of the history of support provided to each Progent customer by every Progent engineer. This database of problems and solutions is structured as a conveniently exploitable internal knowledge base that allows Progent's remote support experts to communicate their experiences company-wide to make sure that the value of Progent's technical support grows daily. Progent's advanced accreditations and working associations with important vendors such as Cisco and Microsoft make available other extensive technical support databases and permit priority access to vendors' internal product engineers with the result that Progent's online consulting specialists are able to come up with the best solutions quickly.
Online support services provided by Progent to clients in Fort Collins Colorado include:
Certified Windows Experts
Progent's Microsoft-certified online support professionals can provide computer system troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can assist your company with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid integration support, Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Office Communications Server upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of affordable PC desktop services to assist you business to deploy, integrate, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's desktop support services include providing Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the management of your PCs and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure professionals, and validates a consultant's network technology knowledge at the expert level. Cisco CCIEs can handle the most difficult issues surrounding network infrastructure design, installation, management, security, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's internal support staff in analyzing anomalies with Cisco IOS network management utilities and coming up with alternate approaches or locating program updates. CCIEs are an exceptional value because their broad expertise allows them to find solutions for problems quickly. In many cases, less qualified engineers can struggle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can tie into your environment via state-of-the-art on-line support technology in order to perform efficient, secure, and economical diagnosis and repair.
Fort Collins Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Fort Collins and Southern Wyoming Areas.
Progent locations in Fort Collins Metro Area
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's top-selling family of infrastructure products. Cisco infrastructure support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers setup and debugging, Catalyst switch consulting and support services, Cisco Nexus switch consulting and support, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco VoIP phones and IP video phones solutions and Cisco wireless IP phones configuration, Cisco Meraki wireless AP planning and configuration, Aironet Wireless Access Points consulting support, Cisco wireless controllers support Services, Cisco VPN engineering services, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of security solutions to bolster the defenses of your Windows, Apple macOS and OS X, Linux network against assaults or assist your company to recover quickly after a serious penetration. Security services available from Progent cover comprehensive network security and compliance audits using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid recovery from malicious assaults; integrating firewalls; building safe techniques for off-site and mobile access; securing your email system from viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide expert online consulting support to help organizations of all sizes connect their information networks with leading public clouds including Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that combine on-premises IT assets along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of experience providing advanced consulting support online, and Progent can help you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a repeatable process for recovering applications and services rapidly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, updates and patches and can produce reports to verify full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help you to design, configure, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high degree of automation regardless of the physical components used by the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide online support services to cover a broad spectrum of computer technologies including system infrastructure, messaging systems, system and process security, plus UNIX/Linux and Windows coexistence. For server economization and simplified management in networks that incorporate Linux with Windows, Progent can provide VMware consulting and Citrix support. Progent can also help with migration from older applications to MS Windows or Linux-based solutions. Progent's group-based approach to resolving network issues enables fast escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This accelerates repair of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can offer emergency online help analyzing anomalies within UNIX/Linux networks powered by leading versions of UNIX such as:
Apple Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price managed services designed to enable small and medium-size organizations to benefit from the same best-of-breed technology deployed by some of the world's top corporations. The ProSight series of network monitoring and management services addresses all key areas of modern networking including email content filtering, security and compliance, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to guard endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the entire malware attack progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with legal and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of critical files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide world-class expertise to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security companies to provide centralized control and world-class protection for all your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a further level of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, optimize and troubleshoot their networking appliances such as routers, firewalls, and access points as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that require critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so all potential issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an objective assessment of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security regulations, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's ability to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup system that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract IT projects. Billing charges for longer-term development or consulting tasks are set based on the qualifications of the consultants required. Progent's background in these important areas of computer technology allows customers to execute major projects economically and on time. Progent's special remote consulting services include:
How Your Fort Collins Company Can Contact Progent's Online Service Experts
Help Desk Call Center Expertise
Progent's Call Center service options for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Progentís Help Desk sharing services allow your business to share the load for Help Desk services transparently between your IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk Call Center team of experienced network professionals gives your computer users in Fort Collins Colorado fast assistance from a dependable technical support resource with extensive background providing telephone-based support and remote troubleshooting for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk Call Center the reputation as a crucial enabler of business performance, and Progent's aim is to solve rather than just document IT problems.
- Business Applications Services: Education, Customization, and Integration
Progent's Applications Consulting Team offers online advanced consulting support and training in special application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, programming, and education for familiar Microsoft applications including CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's consulting, custom programming, and education offerings, visit Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver organizations in Fort Collins Colorado online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your business so that your computer maintenance is proactive rather than reactive. By spotting emerging issues before they result in crashes, automated monitoring can minimize inconvenient and costly information system failures. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or environments that support a variety of OS platforms.
To contact Progent about emergency phone-based assistance with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
For offices and new ventures in Fort Collins Colorado, Progent's online network support engineers are ready to deliver professional and affordable system help the moment your organization has to have it. More than a decade of offering online technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine online access tools to solve computer problems quickly while avoiding the cost and lost time that comes with in-person service calls.
Even if your Fort Collins office deals with a local freelance support technician or employs an in-house IT staff that know how to handle ordinary network issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless virtual extension of your local resources in cases when your usual IT support personnel either don't have the availability or the knowledge to handle unexpected system crises or especially challenging integration projects.
Features of Progent's Remote Network Support for Fort Collins Colorado
Progent's phone support, remote troubleshooting, network security expertise, and network administration services give companies in Fort Collins Colorado unparalleled leverage for your support investment. Whether you require one-time phone help and Internet-based network repair or ongoing Help Desk call center services and network administration, Progent's professionals can provide your office world class network support while allowing you to eliminate the cost and administration overhead of running a full-service internal IT staff. Key features of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to companies in Fort Collins Colorado and is also ideal for networks in geographic regions that have a limited supply of technicians with in-depth experience supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has access to a broad selection of Microsoft support utilities, technical databases, and on-going education.
- Per Minute Rates to Minimize Expenses
Progent offers online support on a per-minute billing plan, so you are billed only for the services you use. Progent has no minimum charge for online service and requires no monthly subscription fee for support services provided during normal business hours. This protects you from facing big bills for simple fixes.
- Availability of Cisco Network Architecture Professionals
Progent's registered experts for Cisco offers access to authorized specialists who have experience in planning, deploying, and troubleshooting networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, reliable, and protected connectivity for fixed and mobile networking.
- Application Experts Group
Progent's basic support services consist of technology integration, Microsoft Exchange expertise, corporate security design, and Co-managed Help Desk services. Progent's Application Experts group offers in-depth consulting support in critical application areas. Support offered by the Application Experts Group includes:
Dynamics GP Consulting and Programming
Microsoft Project and Project Online Training
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Integration
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Management and Application Programming
MySQL Project Management and Application Programming
Amazon Marketplace Web Service Programming and Debugging
By providing a convenient one-stop resource for network generalists and application experts, Progent can tailor fast, inexpensive, and thorough IT solutions that align with the specific requirements of your company.
- State of the Art Online Access Tools
Secure remote connectivity allows Progent's service experts to see precisely what your users see. This makes it easier to find quick solutions to issues that could otherwise demand an expensive personal visit. Cutting-edge online access software and expert technicians together allow Progent to repair most IT problems rapidly and affordably. Progent is an industry leader in offsite support and automated system tracking.
- Compatibility with Mainstream VPN Products
Progent can provide secure VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.
- 24-hour Service for High Network Availability
For companies with vital applications, Progent offers optional round-the-clock remote support services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help ensure maximum system uptime.
- Help Desk Services
Progent's Help Desk support services are designed specifically for budget-conscious organizations whose workers require instant access to a Help Desk Call Center with expert phone support and complete escalation ability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of technical experience, fine tuned support tools, and familiarity with enterprise networking enable businesses to avoid the limitations associated with excessive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.
Progent stands out by providing:
How Does Our Company Start Receiving Online Network Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of real-world industry experience, at the front lines of network support, executing a broad range of technical projects for an extensive array of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support team. This ensures that you get not just world-class IT capability, but also a support engineer with proven approaches for using computer knowledge to solve real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-premises visits per minute. As a result, you owe exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and requires no retainer for services provided during normal working hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast repairs so you will not be tempted to permit less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent faces little competition. Companies who work with familiar independent consultants or who maintain in-house IT personnel benefit when Progent passes on information about new technology and proven methodologies to make their networks more reliable, protected, and productive.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to provide 24x7 system tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing possible issues before they cause downtime, system monitoring can save your IT network from painful and costly availability losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.