For small and midsize businesses located in Fort Collins Colorado, Progent offers help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Microsoft Windows platforms. Progent has delivered online support to companies in every state in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE engineers for challenging infrastructure issues, plus the services of CISA and CISM-certified security engineers to help with advanced security design and business continuity preparedness.
Progent's online technical support engineers offer excellent value because they are equipped with the real-world background and the sophisticated technology to solve the majority of network problems quickly. This lowers immediate costs since service calls accumulate fewer billable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your location. Your organization saves additionally with indirect expenses by minimizing or avoiding system downtime and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and distracted executives.
Progent's billing model for online support is structured to get the most out of your IT service investment. Progent bills per minute for telephone-based consulting, so you are charged exclusively for the services that you actually get. Unlike typical remote service companies, Progent requires no service activation fee or minimum job duration. Progent's per-minute granularity and simple model for pricing do away with scenarios where speedy. minor solutions manage to turn into large invoices. Progent's skill at handling technical issues efficiently translates into your company saving cash.
Progent's Online Technical Support Tools
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-tested processes which permit the highest level of efficiency for online engineering help and repair for small company IT networks. Progent provides secure Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology enables the experts of Progent's remote service group to communicate with your company's network remotely without breaching network security.
Progent's highly evolved technical support reporting application maintains comprehensive histories for all service that Progent's customers have received. Progent's team engineers have access to the specifics of support delivered to every Progent client by any consultant. This history of trouble tickets and repairs is structured as a quickly accessible proprietary database that enables Progent's remote support professionals to share their knowledge company-wide to ensure that the value of Progent's technical support grows daily. Progent's advanced accreditations and working associations with key industry leaders including Cisco and Microsoft make available additional massive technical support knowledge bases and allow fast access to vendors' internal support staff so Progent's remote service experts are able to find the best solutions quickly.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's phone support in Fort Collins Colorado or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Emergency Support.
Remote Technical Support Services Available from Progent
Progent's online technical support engineers have advanced credentials in a comprehensive array of technologies. This wide range of technical skills permits Progent's consultants to tackle practically any crisis that may crop up in a small or midsize business information system. Certificates awarded to Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, CCDA and CCDP.
To help companies with multi-OS networks, Progent also provides access to consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Online support provided by Progent to customers in Fort Collins include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X online support services address a broad spectrum of computer technology including network infrastructure, email solutions, network and operational security, UNIX and Microsoft Windows coexistence, VMware products for server hardware consolidation and simplified administration, and migration from legacy applications to current MS Windows or Linux solutions. Progent's group-based methodology for solving technical problems enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can provide emergency remote assistance for resolving problems affecting UNIX/Linux networks powered by popular versions of UNIX such as:
Important Linux versions for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking professionals, and indicates a person's technical skills at the master level. CCIEs can resolve even the most complex issues associated with network design, integration, administration, security, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with IOS network management utilities and developing alternate approaches or identifying program updates. Cisco CCIEs provide exceptional value because their depth of expertise allows them to solve the most complex problems rapidly. In common cases, less qualified service providers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in minutes.
Few service organizations make Cisco-qualified CCIEs accessible to support small and mid-size businesses. Progent can provide fast telephone access to a Cisco-qualified CCIE so your company can get urgent assistance for severe network issues that are hurting business productivity but are beyond the experience of your local network support group or consultant. Progent's CCIE engineers can tie into your network by means of the latest on-line troubleshooting technology to perform fast, secure, and affordable diagnosis and repair.
Progent's CCIEs can provide expertise in the complete line of Cisco's market leading family of networking devices such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, plus VPN solutions.
Authorized MS Windows Support
Progent's Microsoft-certified online service engineers can provide computer system problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the assistance of support engineers who can help your company with a broad range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint 2019 planning and configuration, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of online desktop support such as Microsoft Windows 7 migration help, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Premier System Security Engineers
Progent's certified CISM and CISSP network security engineers can provide a variety of security solutions that can bolster the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist you to recuperate rapidly following a serious breach. Security support services available from Progent cover in depth network security analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; quick recovery from virus and worm assaults; installing firewalls; designing safe mechanisms for remote and mobile communication; guarding your email system from spam and DHA attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support services to help organizations of any size connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that seamlessly combine on-premises IT assets as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of experience providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent can provide the services of seasoned remote consulting experts for special IT projects that small companies often need. Progent's charges for longer-term consulting tasks are set based on the level of expertise of the consultants required. Progent's background in these important areas of computer technology allows customers to execute critical initiatives within budget and on schedule. Progent's special online consulting solutions include:
How Your Fort Collins Colorado Company Can Contact Progent's Online Service Experts
Help Desk Expertise
Progent's Call Center support alternatives for small and midsize companies with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Help Desk support services are ideal for small companies who lack the resources to assemble and manage an in-house Call Center but who require fast access to an efficient Call Center with professional telephone support plus the in-depth expertise to escalate complex problems to high-level engineers.
Progentís Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative support solution based on the leading professional services automation tool for managing service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Call Center consulting support can aid you in building an effective new Help Desk or improving your existing one, identifying or customizing Help Desk Call Center software to handle the particular needs of your corporation, or adding temporary phone support staff to work with your in-house Call Center group to handle high-demand events such as software transitions, major upgrades, or rolling out brand new applications.
Progent's Call Center staff of experienced information technology professionals provides your workers in Fort Collins Colorado quick assistance from a large technical support group with extensive background delivering phone support and online diagnostics for networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk recognition as a solid enabler of company efficiency, and Progent's aim is to resolve and not merely annotate network issues.
Business Applications Support: Education, Custom Programming, and Integration
Progent's Applications Experts staff provides online advanced consulting support and education in special business application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Word, and MS Excel. To read more information on Progent's consulting, custom programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Mac consultants can nurture the artistic elements of Macintosh computing by providing remote help support and training in graphics, sound, and video. Progent's support professionals can provide expertise in a large selection of Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also help you with common jobs like capturing or digitizing audio/video or building an audio/video production facility.
Online Network and Server Monitoring Support
Progent can provide businesses in Fort Collins Colorado online network and server monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your business so your network maintenance is proactive rather than reactive. By exposing emerging issues before they result in downtime, system monitoring can head off stressful and expensive information system failures. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments that incorporate multiple OS platforms.
To get in touch with Progent about urgent phone-based support with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
Fort Collins Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Fort Collins and Southern Wyoming Areas.
Progent locations in Fort Collins Metro Area