For small businesses in Fort Collins Colorado, Progent provides support for information systems powered by UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to businesses in every state in the United States. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE engineers for complex infrastructure problems, plus the assistance of CISSP and CISM-accredited security consultants to handle advanced security architecture and disaster recovery planning.
Progent's online technical support services offer exceptional value due to the fact that they have the real-world background and the advanced tools to resolve most information system problems quickly. This lowers direct expenses because solutions require fewer billable consulting minutes. Remote support also avoids the cost of sending a consultant to your office. Your organization benefits even more in incidental costs by minimizing or eliminating system downtime and associated losses resulting from business disruption, disgruntled clients, unproductive employees, and de-focused management.
Progent's billing model for remote help is designed to get the most out of your IT service dollar. Progent charges per minute for phone consulting, so you are billed just for the services that you actually get. Unlike many online service firms, Progent requires no initialization charge or minimum fees. Progent's one-minute granularity and simple policy for pricing avoid scenarios where fast repairs manage to end up as large tabs. Progent's penchant for handling problems quickly results in your company spending less cash.
Progent's Online Service Tools
Through years of experience, Progent has refined a set of customized technologies and field-tested methodologies which allow the maximum degree of efficiency for online technical support and repair for small business computer networks. Progent provides protected VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access permits the consultants of Progent's Technical Response Center to interface to your environment remotely without violating network security.
Progent's sophisticated technical support reporting system stores extensive records describing all support that Progent's clients have received. Progent's authorized engineers have the benefit of the details of all help delivered to each Progent client by every consultant. This archive of issues and fixes is structured as a conveniently exploitable support database that enables Progent's online technical engineers to share their experiences company-wide to ensure that the efficiency of Progent's support grows over time. Progent's advanced certifications and working relationships with important vendors such as Cisco and Microsoft permit access to additional extensive technical support databases and allow priority response from manufacturers' internal engineering staff with the result that Progent's remote consulting experts are able to determine optimal solutions promptly.
Initiate Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To access Progent's remote services in Fort Collins Colorado or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for IT support, go to Immediate Urgent Support.
Online Technical Support Services Available from Progent
Progent's remote technical service engineers have certified skills in an extensive set of products and technologies. This broad scope of IT skills allows Progent's engineers to manage almost any emergency that may take place in a small or midsize company information system. Certificates earned by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, and Design Professional.
To provide assistance to companies with multi-platform environments, Progent also offers the skills of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical support services Offered by Progent to customers in Fort Collins include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services cover a wide spectrum of computer technology such as system architecture, email solutions, system and process security, UNIX and Microsoft Windows coexistence, virtual server products for server consolidation and easy administration, and migration from legacy applications to current Microsoft Windows or Linux-based environments. Progent's group-oriented methodology for resolving network problems promotes quick escalation, when required, to consultants with appropriate experience to tackle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can offer emergency remote help for resolving problems within UNIX/Linux networks based on leading versions of UNIX such as:
Major Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX OS
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure engineers, and validates a consultant's technical knowledge at the master level. Cisco qualified CCIEs can resolve even the most intractable issues encountered in network planning, deployment, administration, security, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with IOS Software network administration utilities and coming up with workarounds or locating software patches. CCIEs represent an exceptional value because their broad experience permits them to fix the most complex problems quickly. In common instances, less qualified consultants can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few consulting firms make CCIEs available to support small and medium sized businesses. Progent can provide quick phone access to a CCIE so you can receive timely help for severe network problems that are impacting business efficiency but are beyond the experience of your local IT service resources. Progent's Cisco CCIE consultants can communicate with your environment via the latest on-line support tools to perform efficient, secure, and economical analysis and remediation.
Progent's CCIEs can provide assistance with the complete line of Cisco's market leading selection of connectivity appliances including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as VPN solutions.
Authorized MS Windows Expertise
Progent's Microsoft-expert remote support experts can provide computer troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can assist you with a broad range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 integration,
MS Exchange 2016 planning and deployment, Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration consulting services,
SharePoint Server 2019 planning and integration, Microsoft Teams consulting, Skype for Business migration support, Lync Server integration and Office Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a full range of online desktop services including Windows 7 migration help, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and automating desktop configuration.
CISSP and ISSAP Certified System Security Consultants
Progent's qualified CISSP and ISSAP network security engineers offer a range of security solutions to improve the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your company to recuperate quickly following a serious breach. Security services available from Progent cover comprehensive network security analysis utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast recovery from malicious attacks; integrating firewalls; designing secure techniques for remote and mobile connectivity; defending your email system against spam and directory harvest attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting to help organizations of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that combine on-premises IT assets along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of background providing high-level consulting support remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent offers the services of seasoned online consulting experts for contract projects that small companies often need. Billing rates for ongoing development or consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these special fields of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's special remote engineering services include:
How Your Fort Collins Colorado Business Can Contact Progent's Online Technical Support Professionals
Call Center Services
Progent's Help Desk Call Center support alternatives for small companies with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk services are well suited for small businesses who don't have the resources to build and maintain an in-house Call Center but who want fast communication with a reliable Help Desk Call Center with proficient telephone assistance as well as the in-depth expertise to escalate complex problems to high-level consultants.
Progentís Help Desk Co-management services allow your IT organization to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can support you in creating an efficient new Help Desk or enhancing your established one, evaluating or enhancing Help Desk Call Center software to address the unique demands of your business, or adding occasional phone support staff to reinforce your existing Call Center resources to deal with high-demand situations such as software migrations, major updates, or rolling out brand new applications.
Progent's Call Center staff of experienced network experts offers your customers in Fort Collins Colorado quick contact with an efficient support resource with years of experience delivering telephone-based help and online diagnostics for computer environments powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center perception as a crucial enabler of business performance, and Progent's goal is to fix rather than merely track network problems.
Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts Group can supply phone-based professional consulting support and education in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting expertise, custom development, and training for familiar Microsoft business applications such as CRM, MS Project, Microsoft Office Word, and MS Office Excel. To learn more information on Progent's consulting, custom development, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Mac professionals can nurture the creative components of Mac environments by offering phone-based help services and education in imaging, audio, and motion video. Progent's support professionals offer help in a large selection of Macintosh applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with specific projects such as capturing or digitizing audio/video or integrating an audio/video post production lab.
Remote Network Monitoring Support
Progent offers businesses in Fort Collins Colorado remote network monitoring services based on Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to suit your business so your computer maintenance is proactive and automated. By anticipating looming trouble spots before they cause crashes, system monitoring can minimize stressful and expensive network failures. Progent can also utilize system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or networks based on a mix of operating systems.
To contact Progent about emergency phone-based help with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
Fort Collins Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Fort Collins and Southern Wyoming Areas.
Progent locations in Fort Collins Metro Area