For small and midsize companies in Fort Collins Colorado, Progent offers support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to businesses in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for complex connectivity issues, plus the services of CISA and CISM-certified security engineers to handle high-level security design and disaster recovery planning.
Progent's online support services offer exceptional leverage due to the fact that they are equipped with the practical background and the advanced tools to solve most information system problems rapidly. This reduces direct expenses since service calls accumulate a smaller number of chargeable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your location. Your company benefits even more with indirect costs by reducing or avoiding system downtime and associated losses due to business discontinuity, upset clients, idle workers, and distracted management.
Progent's billing model for online help is structured to maximize the impact of your network support investment. Progent bills by the minute for phone consulting, so you are charged only for the support that you actually get. Unlike typical remote service firms, Progent requires no service activation surcharge or minimum payments. Progent's per-minute granularity and simple model for billing do away with situations where quick solutions somehow turn into major bills. Progent's skill at disposing of technical issues efficiently translates into your business saving money.
Progent's Online Support Technologies
Over the years, Progent has fine tuned a set of customized tools and field-proven processes which allow the highest level of effectiveness for remote technical support and troubleshooting for small and midsize business computer networks. Progent offers secure VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN connectivity permits the experts of Progent's Technical Response Center to connect to your company's network remotely without breaching network security.
Progent's powerful service database application stores comprehensive documentation describing all service that Progent's customers have been provided. Progent's authorized engineers have access to the records of support delivered to each Progent customer by any Progent engineer. This history of anomalies and solutions is structured as an easily retrievable internal database that allows Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's support services improves daily. Progent's high-level certifications and working relationships with important technology companies such as Cisco and Microsoft make available other massive technical databases and permit quick response from vendors' in-house product engineers with the result that Progent's online consulting experts can determine optimal solutions promptly.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote support in Fort Collins Colorado or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for IT support, go to Immediate Emergency Support.
Online Technical Support Services Offered Progent
Progent's phone-based support experts offer certified skills in a comprehensive array of technologies. This breadth of capability permits Progent's engineers to tackle virtually any crisis that may occur in a small or midsize business network. Certifications held by Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.
To help companies with mixed-OS environments, Progent also provides the skills of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.
Remote support services available from Progent to companies in Fort Collins include:
Special Consulting Programs Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online support services address a wide spectrum of information technology including system architecture, email systems, system and operational security, UNIX and Microsoft Windows integration, VMware technologies for server hardware economization and easy administration, and migration from older applications to current Microsoft Windows or Linux environments. Progent's group-based approach to resolving technical issues promotes fast escalation, if necessary, to consultants with appropriate experience to tackle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can provide urgent online assistance for troubleshooting anomalies affecting UNIX/Linux networks based on leading variants of UNIX such as:
Important Linux variants for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for network infrastructure professionals, and indicates a consultant's technical skills at the expert level. CCIEs can deal with even the most complex challenges associated with network infrastructure planning, installation, management, protection, and repair. Cisco CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing anomalies with IOS Software network management utilities and developing alternate approaches or identifying program patches. CCIEs provide excellent cost-effectiveness because their broad experience permits them to solve even the most complex problems quickly. In many cases, less qualified engineers can struggle for many hours or even days with the same tasks that a Cisco CCIE can resolve in minutes.
Few consulting firms make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent offers quick telephone access to a CCIE so you can receive immediate assistance for severe network infrastructure problems that are crippling business efficiency but are not within the experience of your local IT maintenance resources. Progent's Cisco CCIE consultants can interface to your network via state-of-the-art remote troubleshooting tools in order to provide quick, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's popular selection of connectivity products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote service experts offer network troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the assistance of consulting professionals who can assist your company with a wide variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration and hybrid integration support,
SharePoint Server 2019 design and deployment,
Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Office Communications Server troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a full array of online PC desktop support including Microsoft Windows 7 migration support, upgrading to 64-bit desktop applications, integrating Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Certified System Security Engineers
Progent's certified CISM and CISSP network security consultants offer a range of system protection services to strengthen the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against attacks or assist your company to recuperate quickly following a damaging penetration. Security services offered by Progent include: in depth network security audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; rapid recovery from virus and worm assaults; configuring firewalls; establishing safe architectures for off-site and mobile access; protecting your messaging system from viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting services to help businesses of all sizes integrate their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that utilize local IT assets along with public clouds. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud migration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent offers the services of world-class online consulting experts for special IT projects that small companies often need. Billing rates for longer-term consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology enables clients to complete major projects within budget and on schedule. Progent's project-based remote consulting services include:
How Your Fort Collins Colorado Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Services
Progent's Call Center service offerings for small businesses with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Call Center services are intended for small businesses who don't have the money or time to build and maintain an in-house Help Desk Call Center but who require fast communication with an effective Help Desk Call Center with proficient telephone support as well as the available expertise to escalate complex trouble tickets to advanced consultants.
Progentís Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution based on the leading PSA tool for handling service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Call Center consulting expertise can guide you in establishing an effective new Help Desk or enhancing your established organization, evaluating or modifying Call Center software products to address the unique requirements of your corporation, or adding occasional phone support staff to reinforce your in-house Call Center resources to deal with high-demand scenarios like software migrations, mass updates, or installing new business software.
Progent's Help Desk team of veteran information technology consultants provides your workers in Fort Collins Colorado fast contact with an effective support group with extensive experience delivering telephone-based support and remote diagnostics for networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk Call Center recognition as a key contributor to company productivity, and Progent's goal is to solve and not merely record IT issues.
Applications Support: Training, Custom Development, and Integration
Progent's Applications Consulting staff provides remote and in-depth engineering expertise and training in specific application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, programming, and training for familiar Microsoft business applications such as CRM, Project, MS Word, and Microsoft Office Excel. For more information on Progent's expertise, custom development, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Mac consultants can promote the artistic aspect of Apple Mac systems by delivering phone-based help services and education in graphics, audio, and video. Progent's consultants can provide expertise in a range of Mac creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with specific procedures such as scanning or digitizing audio/video or building an audio/video post production lab.
Remote Network Monitoring Support
Progent offers companies in Fort Collins Colorado remote network and server monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your environment so your IT maintenance is proactive rather than reactive. By detecting possible trouble spots before they cause downtime, proactive monitoring can ward off disruptive and expensive service failures. Progent can also provide help with system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft environments, or networks that support a mix of operating systems.
To contact Progent about urgent phone-based assistance with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or visit Contact Progent.
Fort Collins Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Fort Collins and Southern Wyoming Areas.
Progent locations in Fort Collins Metro Area