For small and midsize businesses in Fort Collins Colorado, Progent offers technical support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Windows platforms. Progent has delivered online support to businesses in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE engineers for complex connectivity problems, as well as the assistance of CISSP-certified security consultants to handle advanced security architecture and disaster recovery preparedness.
Progent's remote support engineers represent exceptional leverage because they are equipped with the practical background and the sophisticated technology to resolve the majority of information system issues quickly. Efficient support lowers immediate expenses since solutions accumulate a smaller number of billable minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization saves additionally with incidental costs by reducing or avoiding network outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives.
Progent's pricing model for online help is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are billed just for the services that you actually get. In contrast to typical online service firms, Progent requires no startup fee or minimum payments. Progent's per-minute granularity and simple policy for pricing avoid scenarios where fast fixes somehow turn into major invoices. Progent's penchant for disposing of problems efficiently results in your company conserving money.
Progent's Remote Technical Support Technologies
Over time, Progent has fine tuned an array of optimized technologies and field-proven processes that permit the maximum degree of efficiency for online help and repair for small company computer networks. Progent provides secure VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN access enables the engineers of Progent's remote service group to connect to your company's network remotely without compromising system security.
Progent's powerful service database application stores thorough records describing the support that Progent's customers have received. Progent's team service personnel have the benefit of the details of assistance rendered to every Progent customer by any consultant. This database of issues and responses is structured as a quickly accessible internal knowledge base that allows Progent's online support engineers to share their experiences company-wide to make sure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and working associations with major technology companies including Cisco and Microsoft make available additional extensive technical knowledge bases and allow quick response from vendors' in-house support staff with the result that Progent's remote service experts can find the best resolutions in the least time.
Initiate Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Fort Collins Colorado or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for network help, go to Immediate Emergency Support.
Online Support Services Available from Progent
Progent's online technical support engineers have certified skills in an extensive set of disciplines. This broad range of IT skills permits Progent's consultants to handle virtually any emergency that may take place in a small business network. Certifications awarded to Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, CCVP, CCDA and CCDP.
To help clients with multi-OS networks, Progent also provides the skills of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Online support services provided by Progent to companies in Fort Collins include:
Additional Support Services Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a broad range of computer technology such as network infrastructure, email systems, network and operational security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware economization and easy management, and transitioning from older applications to current Microsoft Windows or Linux solutions. Progent's team-based approach to resolving technical issues promotes quick escalation, when required, to consultants with task-relevant expertise to handle complex situations. This expedites solutions of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can offer emergency online assistance for resolving problems affecting UNIX/Linux networks based on popular derivatives of UNIX including:
Important Linux variants for which Progent offers expertise include:
- macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE certification is the top accreditation for network infrastructure professionals, and indicates a person's technical knowledge at the master level. Cisco qualified CCIEs know how to resolve the most complex issues associated with network design, integration, management, protection, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating problems with IOS Software network management tools and coming up with alternate approaches or identifying software updates. Cisco CCIEs offer excellent cost-effectiveness because their broad expertise enables them to fix the most difficult problems rapidly. In many instances, less qualified service providers can wrestle for hours or days with the same tasks that a CCIE can dispose of in a few minutes.
Few support providers make CCIEs accessible to support small and medium sized businesses. Progent can provide fast telephone access to a Cisco authorized CCIE so your company can get immediate help for serious network infrastructure problems that are lowering worker efficiency but are not within the experience of your regular computer service providers. Progent's Cisco-qualified CCIE engineers can connect to your network using sophisticated remote support technology in order to provide fast, secure, and economical diagnosis and remediation.
Progent's CCIEs offer expertise in all of Cisco's top-selling family of networking appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, plus Virtual Private Network products.
Authorized Windows Experts
Progent's Microsoft-expert online support engineers offer network repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can help you with a broad range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 migration, Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment support,
SharePoint 2019 planning and configuration, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a wide array of remote PC desktop consulting and support services including Windows 7 migration support, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's qualified CISSP, ISSAP, and CISM security engineers offer a variety of system protection solutions that can enhance the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist your business to clean up quickly after a damaging penetration. Security consulting services available from Progent include: thorough network security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid recovery from malicious assaults; installing firewalls; designing safe architectures for remote and mobile communication; guarding your email system against spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting to help companies of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that utilize on-premises resources as well as public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of background delivering high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent can provide the services of world-class online consulting professionals for special projects that small companies often request. Billing rates for ongoing development or consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these special areas of information technology allows clients to execute major projects economically and on schedule. Progent's project-based online engineering services include:
How Your Fort Collins Colorado Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center support alternatives for small businesses with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Call Center services are a convenient solution for small organizations who lack the resources to assemble and manage an internal Call Center but who want fast access to a reliable Call Center with proficient telephone support as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.
Progentís shared Help Desk services allow your business to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution based on the top professional services automation (PSA) tool for handling service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Call Center consulting expertise can aid you in establishing an effective new Help Desk Call Center or enhancing your established one, evaluating or enhancing Call Center software to handle the special needs of your business, or providing occasional phone support personnel to supplement your existing Call Center team to deal with unusually busy situations such as software migrations, major upgrades, or rolling out new business software.
Progent's Help Desk staff of experienced network professionals provides your customers in Fort Collins Colorado rapid communication with a reliable technical support group with years of experience offering telephone-based help and online troubleshooting for networks powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center perception as a major enabler of company performance, and Progent's policy is to fix and not simply annotate network problems.
Business Applications Support: Training, Customization, and Problem Solving
Progent's Applications Experts staff offers online advanced consulting expertise and training in specific business application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, customization, and education for popular Microsoft applications including Microsoft CRM, Project, MS Word, and MS Excel. To learn more on Progent's expertise, custom programming, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Mac consultants can nurture the creative facets of Apple Mac computing by offering remote help services and education in imaging, sound, and motion video. Progent's support professionals offer help in a range of Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with specific procedures like scanning or digitizing audio or video or configuring an audio/video production studio.
Online Network Monitoring Support
Progent offers businesses in Fort Collins Colorado remote network and server monitoring services powered by MS Operations Manager network monitoring, enhanced by Progent to suit your business so your network maintenance is proactive and automated. By anticipating looming trouble spots before they cause crashes, system monitoring can head off inconvenient and costly service crises. Progent can also deploy network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or networks that incorporate a mix of platforms.
To contact Progent about urgent phone-based assistance with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
Fort Collins Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Fort Collins and Southern Wyoming Areas.
Progent locations in Fort Collins Metro Area