For small and midsize companies located in Fort Collins or anywhere in Colorado, Progent provides help for computer systems based on UNIX or Linux or for networks that feature a mix of UNIX and Windows platforms. Progent has provided remote troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the consultation CCIE-qualified network specialists for complex infrastructure problems, plus the services of CISSP-accredited security consultants to help with high-level security design and disaster recovery planning.
Progent's online technical support engineers offer exceptional value because they have the real-world experience and the advanced tools to solve most information system issues rapidly. Efficient support reduces immediate costs because service calls require a smaller number of billable minutes. Remote support also avoids the expense of sending a consultant to your location. Your company saves even more in incidental costs by reducing or eliminating network outages and related costs due to business disruption, upset clients, unproductive workers, and distracted executives.
Progent's pricing model for online help is structured to get the most out of your network support dollar. Progent charges on a per-minute basis for phone consulting, so you owe just for the support that you actually get. In contrast to typical remote support organizations, Progent imposes no startup charge or minimum fees. Progent's one-minute granularity and simple policy for billing eliminate scenarios where fast solutions somehow end up as major tabs. Progent's penchant for solving problems efficiently translates into your business saving money.
Progent's Online Technical Support Tools
Over time, Progent has refined a set of customized technologies and field-tested processes that permit the maximum level of effectiveness for online engineering help and repair for small and midsize company information systems. Progent provides safe Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access allows the staff of Progent's remote service group to communicate with your system without compromising system security.
Progent's highly evolved technical support reporting application keeps detailed records of the support that Progent's customers have been provided. Progent's staff service personnel have access to the specifics of services delivered to every Progent client by any consultant. This history of trouble tickets and resolutions is stored as a conveniently searchable internal database that permits Progent's online technical engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's advanced certifications and working associations with important industry leaders including Cisco and Microsoft make available other massive technical knowledge bases and permit quick response from manufacturers' in-house support staff with the result that Progent's online consulting specialists can come up with the best resolutions in the least time.
Get Online UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's remote services in Fort Collins or anywhere in Colorado or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT support, visit Immediate Urgent Support.
Phone-based Technical Support Services Available from Progent
Progent's remote consulting experts offer credentials in an extensive set of disciplines. This broad range of technical skills allows Progent's consultants to tackle practically any problem likely to crop up in a small company network. Certifications awarded to Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.
To provide assistance to clients with mixed-OS networks, Progent also offers the services of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical support services available from Progent to customers in Fort Collins and throughout the state of Colorado include:
Special Support Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services address a wide array of computer technology including system architecture, messaging solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server consolidation and simplified administration, and migration from legacy systems to current Windows or Linux environments. Progent's team-oriented approach to solving network issues promotes fast escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This expedites solutions of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX/Linux support engineers can provide urgent online help for troubleshooting anomalies within UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:
Important Linux platforms for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the top accreditation for networking consultants, and validates a person's network technology skills at the expert level. Cisco qualified CCIEs can handle the most difficult issues surrounding network planning, deployment, management, protection, and problem solving. CCIEs operate with the highest priority with Cisco's internal support staff in isolating problems with IOS Software network management tools and developing workarounds or locating software patches. Cisco CCIEs are an exceptional cost-effectiveness because their deep experience permits them to solve even the most difficult problems rapidly. In typical instances, less experienced service providers can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can fix in minutes.
Few service providers make Cisco CCIEs available to assist small and mid-size businesses. Progent offers quick telephone contact with a CCIE so your company can get timely support for complex network infrastructure problems that are lowering business productivity but are outside the experience of your local computer maintenance personnel. Progent's CCIE consultants can tie into your computer system via sophisticated remote support tools in order to provide quick, secure, and affordable analysis and repair.
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's market leading family of connectivity products including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected broadband and IS routers, wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst Series switches, plus Virtual Private Network technology.
Certified MS Windows Experts
Progent's Microsoft-expert remote service professionals can provide network repair and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can assist you with a broad variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment support,
SharePoint 2019 planning and integration,
Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server management and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a full array of online PC desktop support and troubleshooting services including Microsoft Windows 7 integration, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and automating desktop configuration.
CISM and CISSP Premier Network Security Specialists
Progent's qualified CISSP and ISSAP security consultants can provide a range of security solutions to strengthen the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against assaults or help your business to recover rapidly following a damaging breach. Security consulting services available from Progent cover in depth security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recovery from malicious assaults; setting up firewalls; designing safe mechanisms for off-site and mobile communication; guarding your email infrastructure from viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting to help companies of any size integrate their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that utilize on-premises IT assets along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has more than 20 years of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent can provide the skills of seasoned online consulting professionals for special projects that small businesses frequently request. Billing charges for longer-term development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these important fields of computer technology enables clients to complete major initiatives economically and on time. Progent's special remote consulting solutions include:
How Your Fort Collins Company Can Contact Progent's Remote Technical Support Professionals
Call Center Services
Progent's Call Center programs for small companies with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk services are well suited for smaller businesses who lack the resources to create an in-house Help Desk but who require fast communication with a reliable Help Desk with proficient telephone support as well as the available expertise to escalate complex tasks to high-level engineers.
Progentís shared Help Desk services make it possible for your business to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for managing service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can aid you in creating an effective new Call Center or improving your established one, identifying or enhancing Call Center software products to meet the unique needs of your business, or providing temporary phone support personnel to supplement your existing Help Desk group to deal with unusually busy events such as software migrations, major upgrades, or installing new applications.
Progent's Call Center team of experienced information technology experts gives your clients in Fort Collins or anywhere in the state of Colorado immediate contact with an efficient network service group with years of background delivering phone support and remote diagnostics for networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk Call Center the reputation as a major enabler of company efficiency, and Progent's target is to fix and not just document IT problems.
Business Applications Services: Education, Programming, and Problem Solving
Progent's Applications Consulting staff offers online and in-depth engineering expertise and training in special business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for Microsoft business applications such as CRM, Microsoft Project, Word, and MS Excel. To learn more concerning Progent's consulting, programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Mac professionals can promote the imaginative facets of Apple Mac computing by delivering phone-based consulting support and training in graphics, audio, and video. Progent's support professionals offer assistance in a variety of Macintosh applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special projects such as scanning or digitizing audio or video or putting together an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent offers businesses in Fort Collins, or anywhere in the state of Colorado, remote network monitoring services centered around MS System Center Operations Manager network monitoring and reporting, adapted by Progent to fit your environment so that your computer maintenance is proactive rather than reactive. By uncovering emerging issues before they expand into full-scale emergencies, remote monitoring can minimize disruptive and costly information system breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems based on a combination of OS platforms.
To get in touch with Progent about emergency online help with UNIX/Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Emergency Online Support, call 1-800-993-9400, or see Contact Progent.