Fast and Affordable Remote Help for Fort Collins Colorado Information Networks
Fast Phone Help for Fort Collins SystemsFor organizations in Fort Collins Colorado, Progent provides online technical support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online support to companies in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to solve challenging networking problems, as well as the services of CISA and CISSP-certified security experts to handle high-level security architecture and diagnostic issues.

Progent's online technical support engineers offer exceptional leverage because they have the real-world experience and have access to the sophisticated tools needed to resolve the majority of information system problems rapidly. This reduces direct costs because solutions accumulate fewer billable minutes. Remote help also avoids the expense of sending an engineer to your site. Your organization saves even more with indirect expenses by minimizing or eliminating system downtime and related costs resulting from business disruption, upset customers and vendors, idle workers, and distracted management. Progent's advanced online technical support know-how is particularly valuable in environments that rely on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an alternative.

Progent's billing model for online support is designed to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed exclusively for the support that you receive. In contrast to many online service firms, Progent imposes no initialization charge or minimum job duration. Progent's one-minute granularity and clean model for pricing eliminate scenarios where quick repairs somehow end up as big invoices. Progent's skill at solving technical issues quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-proven processes which ensure the maximum level of effectiveness for online help and troubleshooting for information networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the engineers of Progent's online support team to connect to your company's network without compromising system security.

Progent's powerful service database application keeps detailed records for all service that Progent's customers have been provided. Progent's team service personnel have access to the records of support delivered to each Progent client by every Progent consultant. This database of trouble tickets and repairs is structured as a conveniently retrievable internal database that allows Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the quality of Progent's technical support improves daily. Progent's high-level accreditations and working associations with major technology companies such as Cisco and Microsoft make available additional massive technical support databases and allow fast access to manufacturers' in-house support staff with the result that Progent's online service experts are able to come up with optimal resolutions quickly.

Remote technical services provided by Progent to businesses in Fort Collins Colorado include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services intended to enable small and medium-size organizations to utilize the same advanced technology deployed by many of the industry's leading enterprises. The ProSight suite of IT management outsourcing services covers all key areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis tools to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the entire threat progression including protection, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also help you to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when needed, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and debug their networking hardware like routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating complex network management processes, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding appliances that need critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so that all looming issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you’re making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with information security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance expert. The interview is intended to assess your organization's ability either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup environment that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology projects. Progent's charges for ongoing development or consulting projects are set according to the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology allows customers to complete critical initiatives within budget and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support programs for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progent's Help Desk consulting support can aid you in establishing an effective new Call Center or improving your established one, selecting or modifying Help Desk software to address the special needs of your corporation, or providing temporary phone support personnel to supplement your existing Help Desk team to deal with high-demand events like software migrations, mass upgrades, or rolling out new business software.

    Progent's Help Desk Call Center staff of seasoned information technology consultants offers your computer users in Fort Collins Colorado instant contact with a dependable support resource with extensive background offering telephone-based help and remote diagnostics for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk recognition as a significant contributor to company success, and Progent's aim is to solve rather than simply document IT problems.

  • Business Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting Team provides online professional engineering support and training in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting expertise, programming, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's consulting, custom development, and training services, go to Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Fort Collins Colorado remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to fit your business so that your IT support is proactive rather than reactive. By anticipating potential issues before they cause full-scale emergencies, remote monitoring can ward off disruptive and expensive network crises. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems based on a combination of operating systems.
How Your Fort Collins Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Remote Support, call 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Fort Collins Colorado, Progent's phone-based computer support engineers are ready to deliver effective and cost-effective system help whenever your company needs it. More than a decade of delivering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine remote access technology to solve IT problems rapidly while eliminating the expense and lost productivity associated with on-site service visits.

Even if your Fort Collins company works with a local freelance support technician or maintains a full time IT staff that know how to handle day-to-day computer problems, Progent’s Microsoft certified engineers can still provide an easy and transparent remote extension of your local resources in cases when your regular service personnel either don't have the bandwidth or the experience to resolve sudden system emergencies or particularly complex integration problems.

Benefits of Progent's Network Help for Businesses in Fort Collins Colorado
Progent's online support services allow your Fort Collins company to realize the benefits of on-call, expert network support without the cost of managing an in-house IT staff. Your network will derive greater business worth by becoming increasingly reliable, efficient, and protected. Benefits to your business include:

  • Convenient virtual expansion of your on-site IT resources
    With most businesses in Fort Collins Colorado, nearby network service resources, whether represented by freelance consultants or an in-house maintenance staff, can resolve typical network issues. However, major troubles can occur when your regular resources are overstretched or absent, and some problems may involve technology that is beyond the scope of your usual service people. In these instances, Progent's online service professionals offer an easy, quick, and budget-friendly way to supplement your regular help and to convey useful knowledge to improve your capability to deal with future problems in-house.

  • Less Reliance on Freelance Consultants
    For IT maintenance, smaller businesses often rely on individual freelance consultants. While independent service people carry smaller overhead than larger support companies and can often charge marginally less, they are sometimes overextended, making it hard to respond quickly to urgent situations. If a freelance service provider is occupied with another client, ill, on vacation, or in training, the lack of backup personnel may force your company to wait for assistance during an IT crisis. As your company grows, system downtime and problems with critical software are more expensive. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a reliable source of reserve service expertise to insure your IT system stays up and running.

  • Create a Solid Foundation for Smooth Growth
    Businesses often start with an IT system created on a modest budget. Without a strong infrastructure, slap-dash repairs often get piled onto a weak foundation. As a network grows, stability and expandability issues can hinder the productivity of the business. Such badly built systems need careful analysis, smart strategic planning, and broad-based IT knowledge to evolve to a network infrastructure that can provide the stable foundation to meet critical business requirements and simplify downstream growth.

  • Work with Solution Providers Rather Than Technology Vendors
    Smaller offices require advice and technical education to navigate through an ever more complex maze of technology alternatives capable of promoting business growth and enhancing efficiency. These companies hardly need a network engineer who is motivated to sell a certain vendor's products. IT consulting and product selling can result in a scenario where the recommended solution is built around a profitable product instead of the genuine requirements of a client. Progent avoids these conflicts of interest by selling only services rather than products. This enables Progent to match technical consulting with the real needs of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of IT knowledge, fine tuned support tools, and understanding of corporate IT allow companies to avoid the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house resources.

Progent adds value by providing:

How Does Our Company Begin Getting Online Computer Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.



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    Progent provides national remote technical support and consulting services for companies that run environments powered by versions of the Linux OS or whose information systems feature a mix of Linux platforms/Linux and Microsoft technology. Remote technical support provides maximum return for your information technology budget by protecting client productivity and limiting the hours billed for computer repair services. Advanced remote support tools and skilled technicians and consultants combine to enable Progent to solve the majority of network issues without wasting time and money by traveling to your location. In most of cases your network issues can be remediated by telephone or through a combination of phone support and remote network analysis. Progent can put you in touch with Cisco certified CCIE network experts and CISM and CISSP premier security professionals to assist you with the toughest system problems.

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    Progent's network consultants can assist you to analyze the possible advantages of Hyper-V-based virtualization for your business, perform pilot implementations to verify Hyper-V's operation with your line-of-business software, assess your network infrastructure for optimal performance with virtualization solutions, help you in moving to Windows Server 2008 and configuring Hyper-V, educate your IT staff to monitor and manage Hyper-V, offer expert consulting support for improving the security of your virtual servers, establish and test business continuity processes that optimize network uptime, and deliver ongoing consulting and technical support including low-cost online troubleshooting and turn-key Help Desk services.

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    Progent’s Technical Response Center offers national extended hours remote assistance for IT networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service experts provide after-hours telephone support and remote direct computer connection to isolate and repair network problems rapidly and economically. The breadth of IT expertise represented by Progent's team of country-wide service professionals makes it possible to escalate even the most difficult problems to competent experts as required. For urgent problems, the TRC endeavors to answer your request for service in less than one hour.

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    If you are an information technology consultant with system support experience, joining Progent and assisting Progent's customers will enhance your abilities through interaction with our team of motivated, world-class consulting experts. Progent's commitment to offering network consulting and computer help to small companies will give you the chance to consult in depth with decision makers and add significantly to the growth of exciting organizations. In addition, Our virtual office network offers the most advanced tools for off-site support and wireless access to help you to deliver fast fixes when you take on mission-critical problems.

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    Remote management cards give network administrators full control over a server without the requirement for a personal visit. Using remote management cards, all console screen information plus keyboard and mouse functionality are exported to an off-site session to a support professional who can be located anywhere in the world. Progent's Microsoft and Cisco authorized engineers can assist you to plan, implement, and support a fault-tolerant company network that includes remote server management cards and Progent can utilize these remote management cards to provide low-cost remote technical help. Progent has experience with a number of remote server management cards such as Aten remote server management cards, American Megatrends MegaRAC remote server management cards, Dell DRAC cards, HP Lights-Out remote server management cards, and Peppercon eRIC remote management cards.

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    Progent's Microsoft certified consultants can help you to test Windows 7 to confirm application and driver compatibility and to determine its performance and stability working in your environment. Progent can also show you how to assess the likely business value of adopting Microsoft Windows 7. If you decide that Microsoft Windows 7 fits your business, Progent can assist you to design and execute a smooth upgrade to Windows 7 from a previous version of Microsoft Windows.

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    Progent's Microsoft and Cisco certified computer engineers offer expert help with a broad range of products and technologies and can deliver that assistance by phone nationwide or in person in select cities throughout the United States and anywhere in California. Progent offers online support for networks powered by Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for systems that include a combination of Microsoft Windows and UNIX/Linux platforms. Progent also can provide access to the expertise of Cisco CCIE infrastructure engineers for the toughest network issues, plus the assistance of CISA-qualified security consultants to handle complex security design and troubleshooting. Progent has provided remote network support to businesses in every state in the U.S.

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    Progent can help your it team to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that combine physical IT assets along with cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration support services such as Azure enterprise hybrid cloud design and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has two decades of experience delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.

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    Progent's Microsoft-certified consultants can help organizations of all sizes to adhere to leading practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage, and libraries; plan, implement, and manage private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for comprehensive monitoring. Progent can help your company to move from a legacy edition of SCVMM or from another management system, and Progent can assist you to optimize and troubleshoot your existing SCVMM ecosystem so you get the highest possible return on investment.

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    Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP solution that embodies over a quarter century of background assisting manufacturing and service companies to manage complicated supply chains and streamline critical processes to get products to market quickly and adhere to customer commitments consistently. Progent offers the expertise of an ERP consultant with over two decades of background working with the SyteLine/CloudSuite Industrial product family. Progent offers remote or onsite consulting that spans from occasional advice to solution planning and project management. Sample consulting services offered by Progent for Infor CloudSuite Industrial include installation, migration, business analysis, application development, Configure/Price/ Quote, web site integration, debugging, data conversion, Excel and SQL integration, disaster recovery planning, and DBA services.

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    Small to middle size businesses can now get all the benefits of Microsoft Operations Manager and also have quick access to Progent’s Microsoft certified network consulting professionals. With Progent's affordably priced network support packages, mid-size businesses can select a basic co-sourcing service program built around System Center Operations Manager with network monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing package. Progent supports System Center Operations Manager to provide small business networks world-class reliability, protection and performance.

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