Fast Remote Support for Fort Collins Networks
For organizations in Fort Collins or anywhere in the state of Colorado, Progent offers remote support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered online support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure problems, as well as the services of CISSP-accredited security consultants to handle advanced security architecture and diagnostic issues.
Progent's online support engineers offer excellent leverage because they have the practical background and are equipped with the advanced technology necessary to resolve most network issues quickly. This reduces immediate costs since solutions require minimal billable minutes. Remote help also avoids the cost of sending an engineer to your office. Your company saves even more with indirect costs by minimizing or eliminating network downtime and related costs stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced online consulting know-how is especially helpful for organizations that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be useful.
Progent's billing policy for online support is designed to leverage your IT service investment. Progent charges per minute for telephone-based consulting, so you are charged exclusively for the support that you receive. Unlike many online service firms, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute granularity and simple policy for pricing prevent situations where fast solutions manage to turn into big invoices. Progent's penchant for disposing of problems efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of customized technologies and field-proven processes which promote the maximum degree of effectiveness for online help and troubleshooting for computer networks of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's remote service group to communicate with your company's system without violating network security.
Progent's sophisticated service database system stores comprehensive records for the support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the specifics of all help rendered to every Progent client by any Progent engineer. This archive of issues and responses is organized as a readily searchable internal database that enables Progent's online support engineers to share their experiences with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and close associations with major technology companies such as Cisco and Microsoft make available other vast technical databases and allow fast response from manufacturers' internal engineering staff so Progent's online service experts can come up with optimal resolutions promptly.
Online technical support services available from Progent to customers in Fort Collins and anywhere in the state of Colorado include:
Certified MS Windows Expertise
Progent's Microsoft-expert online support professionals can deliver computer problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can help your company with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint 2019 planning and deployment, SharePoint 2016 migration support, Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of affordable PC desktop services to help your company to install, integrate, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop support services include offering Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure engineers, and indicates a consultant's networking knowledge at the master level. Cisco CCIEs know how to handle even the most stubborn issues encountered in network infrastructure design, installation, maintenance, compliance, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with IOS network management utilities and developing alternate approaches or identifying program patches. Cisco CCIEs provide excellent value since their broad experience allows them to solve problems rapidly. In many cases, less qualified consultants can struggle for hours or days with the same tasks that a CCIE can fix in minutes. Progent's Cisco CCIE engineers can tie into your network using state-of-the-art on-line support tools to perform fast, safe, and economical analysis and remediation.
Fort Collins Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Fort Collins and Southern Wyoming Areas.
Progent locations in Fort Collins Metro Area
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's top-selling selection of networking devices. Cisco networking support offered by Progent includes ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch support, Nexus switch consulting and support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco VoIP phones and IP video desktop phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki wireless AP planning and set up, Aironet APs planning and integration support, Cisco wireless controllers consulting, Cisco VPN and Network Security Consulting expertise, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Premier Network Security Consultants
Progent's qualified CISM and CISSP cybersecurity experts offer a range of security services that can strengthen the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against assaults or assist you to recover rapidly following a damaging breach. Security support services offered by Progent include: in depth data security and compliance evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recuperation from malicious assaults; integrating firewalls; building safe architectures for remote and mobile communication; securing your messaging system against spam and directory harvest attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote consulting services to help organizations of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can assist you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine physical resources as well as public clouds. To assist you to integrate cloud services with networks, Progent can provide a range of public cloud migration support services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background delivering high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a consistent runbook for recovering applications and services quickly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, updates and fixes and can generate reports to verify complete service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation independent of the hardware making up the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide phone-based consulting services to address a wide spectrum of computer technologies including network architecture, email systems, system and process security, plus UNIX/Linux and Windows coexistence. For server economization and simplified administration in environments that incorporate Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with transitioning from legacy applications to MS Windows or Linux-based solutions. Progent's team-oriented methodology for resolving technical problems enables fast escalation, when required, to consultants with appropriate expertise to handle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support expense.
Important Linux versions for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price managed services designed to enable small and medium-size businesses to utilize the same cutting-edge IT solutions used by some of the industry's top enterprises. Progent's ProSight suite of IT management outsourcing services covers all key aspects of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis technology to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including protection, identification, mitigation, remediation, and forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with legal and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also help you to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows rapid recovery of critical files, apps and VMs that have become lost or damaged as a result of component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security vendors to provide web-based control and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a further level of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, enhance and debug their networking hardware like routers and switches, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding devices that require critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT personnel and your Progent engineering consultant so all looming problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security regulations, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery expert. The interview is designed to evaluate your organization's preparedness to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent offers the skills of world-class online consulting experts for contract information technology programs. Billing rates for longer-term consulting tasks are set based on the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology enables clients to execute critical projects economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Fort Collins Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center support programs for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that handles all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve challenging issues.
Progentís Help Desk Co-management services make it possible for your business to share the load for Help Desk support seamlessly between your IT team and Progent's large roster of certified desktop support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative support solution based on the top professional services automation tool for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk team of veteran information technology consultants provides your customers in Fort Collins or anywhere in the state of Colorado immediate access to a large technical support group with extensive experience offering telephone-based help and online repair service for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center recognition as a major enabler of business productivity, and Progent's aim is to fix rather than just document IT issues.
- Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting staff can supply online advanced consulting support and education in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, custom development, and training for Microsoft applications including CRM, Project, Office 365 Word, and Office 365 Excel. To read more on Progent's consulting, custom programming, and training services, refer to Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Fort Collins, or anywhere in the state of Colorado, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to accommodate your environment so your network maintenance is proactive and automated. By spotting looming trouble spots before they evolve into full-scale emergencies, system monitoring can minimize stressful and expensive service breakdowns. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or networks that incorporate multiple operating systems.
To get in touch with Progent about urgent remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent.
For organizations and startups in Fort Collins or anywhere in the state of Colorado, Progent's phone-based computer support specialists can deliver expert and cost-effective system support the moment your organization requires it. Long experience delivering remote tech support has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to fix IT problems quickly while avoiding the expense and lost productivity associated with on-site support visits.
Even if your Fort Collins organization deals with a local freelance support technician or maintains an in-house organization that know how to deal with the majority of network problems, Progentís Microsoft certified engineers can still provide a convenient and transparent remote extension of your local resources for situations when your usual service personnel either don't have the time or the expertise to fix unexpected system crises or particularly complex integration projects.
Benefits of Progent's Network Help for Organizations in Fort Collins
Progent's remote support services allow your Fort Collins organization to experience the advantages of immediate, enterprise-level IT support without the expense of maintaining a full-time IT organization. Your network will derive added business value by becoming increasingly reliable, efficient, and secure. Advantages to your company include:
- Seamless remote extension of your local IT resources
With most businesses in Fort Collins or anywhere in Colorado, nearby computer service resources, whether consisting of outside consultants or an internal IT staff, can solve typical technical problems. On the other hand, major troubles sometimes occur when your regular resources are too busy or unavailable, and some problems may be associated with IT products that is beyond the scope of your usual support people. In these instances, Progent's on-call support specialists offer an easy, quick, and affordable way to augment your local resources and to pass on valuable information to improve your ability to resolve future issues in-house.
- Less Dependence on Freelance Consultants
For network maintenance, smaller companies often rely on individual freelance consultants. While freelance consultants have smaller overhead than larger consulting companies and can afford to charge marginally less, they are occasionally stretched too thin, making it hard to respond quickly to urgent situations. If a freelance service provider is busy with another client, sick, on vacation, or in training, the absence of backup personnel may require your business to wait for help during an emergency. As your network grows, network unavailability and trouble with critical applications are more expensive. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers an on-call source of backup support expertise to make sure your IT system remains available.
- Build a Solid Basis for Seamless Growth
Companies often start with an IT system implemented on a shoestring budget. Lacking a robust framework, slap-dash fixes often get thrown on top of a shaky foundation. When a network grows, stability and scalability problems can hinder the success of the organization. These poorly built systems require careful assessment, intelligent strategic planning, and extensive IT expertise to upgrade to a network architecture able to provide the solid foundation to handle critical business requirements and ease downstream expansion.
- Interact with Solution Providers Instead of Technology Vendors
Smaller businesses need advice and technical training to navigate through an ever more complex maze of technology alternatives available for promoting business success and improving productivity. These companies do not need a network engineer who is attempting to sell a specific vendor's products. Network support and product selling can lead to a scenario where the recommended
solution is built around a predetermined product instead of the true requirements of a client. Progent avoids these conflicts by offering only services instead of products. This allows Progent to align technical expertise with the best needs of customers.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT experience, refined remote support tools, and understanding of corporate IT enable companies to avoid the pitfalls of exclusive dependence on smaller service firms, independent freelance consultants, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Start Receiving Remote Technical Help from Progent?
- In-depth Knowledge of Microsoft's Entire Range of Server Platforms
Progent can provide world-class expertise for Microsoftís popular server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration help, Windows Server 2008 migration, Microsoft Windows 2003 Server maintenance, Microsoft Exchange 2019 Server deployment, MS Exchange 2016 migration, Exchange 2013 configuration, Exchange 2010 Server management, Exchange 2007 Server and Exchange 2003 Server migration, plus MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for remote service and in-person help per minute. As a result, you pay just for delivered services. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no initialization charge and requires no retainer for services delivered during regular business hours. Many service firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick solutions so you won't be forced to allow less critical problems to fester.
- Complete Records of Delivered Services
Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all billed services. Unlike some freelance consultants or local support organizations who provide minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the service reports sent by every consultant to every customer. The discipline of documenting and archiving support activity results in more efficient service and avoids a variety of common misfortunes such as when a service client is effectively held captive to a consultant who wonít release the keys to the kingdom.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to offer round-the-clock network monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By revealing possible issues before they result in downtime, system monitoring can save your information network from painful and expensive service disruptions.
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.