Fast and Affordable Remote Help for Fort Collins Colorado Information Networks
For organizations in Fort Collins Colorado, Progent provides online technical support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online support to companies in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to solve challenging networking problems, as well as the services of CISA and CISSP-certified security experts to handle high-level security architecture and diagnostic issues.
Progent's online technical support engineers offer exceptional leverage because they have the real-world experience and have access to the sophisticated tools needed to resolve the majority of information system problems rapidly. This reduces direct costs because solutions accumulate fewer billable minutes. Remote help also avoids the expense of sending an engineer to your site. Your organization saves even more with indirect expenses by minimizing or eliminating system downtime and related costs resulting from business disruption, upset customers and vendors, idle workers, and distracted management. Progent's advanced online technical support know-how is particularly valuable in environments that rely on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an alternative.
Progent's billing model for online support is designed to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed exclusively for the support that you receive. In contrast to many online service firms, Progent imposes no initialization charge or minimum job duration. Progent's one-minute granularity and clean model for pricing eliminate scenarios where quick repairs somehow end up as big invoices. Progent's skill at solving technical issues quickly means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-proven processes which ensure the maximum level of effectiveness for online help and troubleshooting for information networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the engineers of Progent's online support team to connect to your company's network without compromising system security.
Progent's powerful service database application keeps detailed records for all service that Progent's customers have been provided. Progent's team service personnel have access to the records of support delivered to each Progent client by every Progent consultant. This database of trouble tickets and repairs is structured as a conveniently retrievable internal database that allows Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the quality of Progent's technical support improves daily. Progent's high-level accreditations and working associations with major technology companies such as Cisco and Microsoft make available additional massive technical support databases and allow fast access to manufacturers' in-house support staff with the result that Progent's online service experts are able to come up with optimal resolutions quickly.
Remote technical services provided by Progent to businesses in Fort Collins Colorado include:
Certified Microsoft Windows Support
Progent's Microsoft-expert online support professionals can deliver network repair and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can assist you with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 migration, Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams planning and integration, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of affordable PC desktop consulting and support services to assist your company to deploy, integrate, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's desktop consulting services include offering Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the management of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for network engineers, and validates an individual's network technology skills at the expert level. CCIEs can handle even the most challenging problems surrounding network planning, installation, administration, compliance, and problem solving. CCIEs work with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network administration tools and developing alternate approaches or identifying program updates. Cisco qualified CCIEs are an excellent value since their depth of experience permits them to find solutions for problems rapidly. In many instances, less qualified engineers can wrestle for many hours or days with the same tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can tie into your computer system using sophisticated remote troubleshooting tools in order to provide fast, secure, and economical analysis and repair.
Fort Collins Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Fort Collins and Southern Wyoming Areas.
Progent locations in Fort Collins Metro Area
Progent's CCIEs offer expertise in all of Cisco's top-selling selection of infrastructure devices by offering services such as:
CISM and CISSP Certified Network Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of security solutions to strengthen the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or help your company to recover rapidly after a serious breach. Security support services available from Progent include: thorough information security assessment utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick cleanup after virus and worm attacks; setting up firewalls; designing secure architectures for off-site and mobile connectivity; protecting your email system from spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Progent can provide advanced online consulting to help companies of any size connect their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that utilize physical IT assets as well as public clouds. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a consistent workflow for restoring applications and services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also enables transparent testing for disaster recovery, upgrades and patches and can generate audit reports to verify complete service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist you to plan, deploy, test and manage a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high level of automation regardless of the hardware used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer phone-based support services to cover a wide array of information technologies such as system architecture, email solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server economization and simplified management in networks that combine Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from older applications to Windows or Linux-based environments. Progent's group-oriented approach to solving network issues promotes fast escalation, when required, to consultants with task-relevant experience to tackle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can provide emergency remote assistance diagnosing anomalies within UNIX, Linux, or Solaris networks based on popular variants of UNIX including:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services intended to enable small and medium-size organizations to utilize the same advanced technology deployed by many of the industry's leading enterprises. The ProSight suite of IT management outsourcing services covers all key areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis tools to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the entire threat progression including protection, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also help you to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when needed, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and debug their networking hardware like routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating complex network management processes, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding appliances that need critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so that all looming issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with information security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance expert. The interview is intended to assess your organization's ability either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup environment that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology projects. Progent's charges for ongoing development or consulting projects are set according to the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology allows customers to complete critical initiatives within budget and on time. Progent's project-based remote consulting solutions include:
How Your Fort Collins Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center support programs for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Help Desk consulting support can aid you in establishing an effective new Call Center or improving your established one, selecting or modifying Help Desk software to address the special needs of your corporation, or providing temporary phone support personnel to supplement your existing Help Desk team to deal with high-demand events like software migrations, mass upgrades, or rolling out new business software.
Progent's Help Desk Call Center staff of seasoned information technology consultants offers your computer users in Fort Collins Colorado instant contact with a dependable support resource with extensive background offering telephone-based help and remote diagnostics for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk recognition as a significant contributor to company success, and Progent's aim is to solve rather than simply document IT problems.
- Business Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Team provides online professional engineering support and training in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting expertise, programming, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's consulting, custom development, and training services, go to Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Fort Collins Colorado remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to fit your business so that your IT support is proactive rather than reactive. By anticipating potential issues before they cause full-scale emergencies, remote monitoring can ward off disruptive and expensive network crises. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems based on a combination of operating systems.
To contact Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Remote Support, call 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Fort Collins Colorado, Progent's phone-based computer support engineers are ready to deliver effective and cost-effective system help whenever your company needs it. More than a decade of delivering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine remote access technology to solve IT problems rapidly while eliminating the expense and lost productivity associated with on-site service visits.
Even if your Fort Collins company works with a local freelance support technician or maintains a full time IT staff that know how to handle day-to-day computer problems, Progentís Microsoft certified engineers can still provide an easy and transparent remote extension of your local resources in cases when your regular service personnel either don't have the bandwidth or the experience to resolve sudden system emergencies or particularly complex integration problems.
Benefits of Progent's Network Help for Businesses in Fort Collins Colorado
Progent's online support services allow your Fort Collins company to realize the benefits of on-call, expert network support without the cost of managing an in-house IT staff. Your network will derive greater business worth by becoming increasingly reliable, efficient, and protected. Benefits to your business include:
- Convenient virtual expansion of your on-site IT resources
With most businesses in Fort Collins Colorado, nearby network service resources, whether represented by freelance consultants or an in-house maintenance staff, can resolve typical network issues. However, major troubles can occur when your regular resources are overstretched or absent, and some problems may involve technology that is beyond the scope of your usual service people. In these instances, Progent's online service professionals offer an easy, quick, and budget-friendly way to supplement your regular help and to convey useful knowledge to improve your capability to deal with future problems in-house.
- Less Reliance on Freelance Consultants
For IT maintenance, smaller businesses often rely on individual freelance consultants. While independent service people carry smaller overhead than larger support companies and can often charge marginally less, they are sometimes overextended, making it hard to respond quickly to urgent situations. If a freelance service provider is occupied with another client, ill, on vacation, or in training, the lack of backup personnel may force your company to wait for assistance during an IT crisis. As your company grows, system downtime and problems with critical software are more expensive. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a reliable source of reserve service expertise to insure your IT system stays up and running.
- Create a Solid Foundation for Smooth Growth
Businesses often start with an IT system created on a modest budget. Without a strong infrastructure, slap-dash repairs often get piled onto a weak foundation. As a network grows, stability and expandability issues can hinder the productivity of the business. Such badly built systems need careful analysis, smart strategic planning, and broad-based IT knowledge to evolve to a network infrastructure that can provide the stable foundation to meet critical business requirements and simplify downstream growth.
- Work with Solution Providers Rather Than Technology Vendors
Smaller offices require advice and technical education to navigate through an ever more complex maze of technology alternatives capable of promoting business growth and enhancing efficiency. These companies hardly need a network engineer who is motivated to sell a certain vendor's products. IT consulting and product selling can result in a scenario where the recommended
solution is built around a profitable product instead of the genuine requirements of a client. Progent avoids these conflicts of interest by selling only services rather than products. This enables Progent to match technical consulting with the real needs of clients.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of IT knowledge, fine tuned support tools, and understanding of corporate IT allow companies to avoid the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Begin Getting Online Computer Help from Progent?
- In-depth Expertise in Microsoft's Full Range of Servers
Progent offers world-class expertise for Microsoftís powerful server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support, Microsoft Windows Server 2008 upgrades, Microsoft Windows Server 2003 upgrades, MS Exchange 2019 Server planning and configuration, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange 2010 Server maintenance, Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for remote support and in-person visits per minute. As a result, you pay just for received services. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no minimum fee and requires no monthly commitment for services delivered during normal business hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for quick fixes so you will not be forced to permit less critical problems to fester.
- Full Documentation of Delivered Services
Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small support firms who offer scant documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports sent by each staff member to every client. The practice of documenting and organizing support records results in more efficient support and avoids a slew of typical misfortunes such as when a support customer is effectively held hostage to a consultant who wonít release vital service information.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to provide round-the-clock system monitoring services powered by Microsoft Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing potential problems before they result in lost productivity, network monitoring can save your IT network from painful and expensive service losses.
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.