Immediate Remote Help for Fort Collins Colorado Computer Systems
For companies located in Fort Collins Colorado, Progent provides online support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve challenging infrastructure problems, as well as the assistance of CISA and CISSP-qualified cybersecurity consultants to help with high-level security design and troubleshooting issues.
Progent's remote support engineers offer excellent value due to the fact that they possess the real-world background and have access to the advanced tools necessary to solve most network issues quickly. Efficient support reduces immediate expenses because service calls accumulate minimal chargeable minutes. Online support also eliminates the cost of dispatching an engineer to your site. Your company saves additionally in indirect expenses by minimizing or avoiding network outages and related costs resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote consulting know-how is especially valuable for organizations that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.
Progent's billing policy for remote support is structured to leverage your IT service investment. Progent bills per minute for phone assistance, so you are invoiced just for the services that you actually get. In contrast to many remote support firms, Progent imposes no startup surcharge or minimum payments. Progent's one-minute billing unit and simple model for pricing prevent situations where speedy. minor fixes somehow turn into substantial invoices. Progent's penchant for disposing of technical issues quickly means you saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of customized technologies and field-tested methodologies that promote the highest level of effectiveness for remote consulting and repair for IT systems of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the staff of Progent's remote service group to interface to your company's environment remotely without violating corporate security.
Progent's proven customer support reporting system includes comprehensive documentation of all service that Progent's customers have been provided. Progent's staff consultants have the benefit of the history of assistance delivered to every customer by any engineer. This history of issues and repairs is organized as a quickly exploitable support knowledge base that permits Progent's remote support professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's extensive list of certifications and working relationships with key vendors such as Cisco and Microsoft open up other massive support databases and permit fast access to manufacturers' internal engineering staff so Progent's online consulting experts can determine the best resolutions in the least time.
Remote technical support services available from Progent to customers in Fort Collins Colorado include:
Authorized MS Windows Experts
Progent's Microsoft-expert remote support engineers offer computer troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist you with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams planning and integration, Microsoft Skype for Business Server migration consulting, Lync Server 2013 integration, and Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of affordable desktop support services to help your company to deploy, integrate, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 upgrade support as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the management of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE certification is the highest accreditation for network consultants, and indicates a consultant's network technology skills at the master level. CCIEs can handle the most stubborn problems associated with network design, installation, management, compliance, and troubleshooting. CCIEs work with the highest priority with Cisco's internal engineers in isolating problems with Cisco IOS network administration utilities and coming up with workarounds or locating program patches. Cisco CCIEs represent an exceptional cost-effectiveness because their broad experience enables them to fix problems rapidly. In common instances, less qualified engineers can struggle for many hours or days with the same tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can communicate with your environment by means of advanced remote troubleshooting tools in order to provide fast, safe, and economical diagnosis and repair.
Fort Collins Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Fort Collins and Southern Wyoming Areas.
Progent locations in Fort Collins Metro Area
Progent's CCIEs offer help for the complete line of Cisco's popular selection of connectivity devices by offering consulting services such as:
CISSP and ISSAP Certified System Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of security solutions to improve the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help you to clean up rapidly following a serious penetration. Security support services available from Progent cover thorough data security and compliance audits using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast recovery from malicious attacks; integrating firewalls; building secure architectures for off-site and mobile communication; protecting your email system against viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting to help businesses of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that seamlessly combine on-premises resources along with public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent runbook for restoring services rapidly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and patches and can produce audit reports to confirm full service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and administer a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high degree of automation independent of the physical components used by the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists offer remote consulting services to address a broad spectrum of information technologies such as system architecture, messaging solutions, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and simplified administration in environments that combine Linux and Microsoft Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with migration from legacy systems to Microsoft Windows or Linux-powered environments. Progent's group-based approach to solving technical issues promotes fast escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers support costs.
Important Linux platforms for which Progent can provide expert support include:
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price managed services designed to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions used by many of the industry's top enterprises. The ProSight suite of network monitoring and management services covers all key aspects of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to guard endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the complete threat lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup activities and allows fast recovery of vital files, applications and virtual machines that have become lost or damaged due to hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver centralized management and comprehensive security for your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, captures and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming network management activities, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT staff and your Progent consultant so any looming issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's preparedness to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup/recovery environment that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for contract information technology programs. Progent's rates for longer-term consulting projects are determined according to the qualifications of the consultants required. Progent's background in these special fields of computer technology allows clients to execute critical initiatives within budget and on time. Progent's special online engineering solutions include:
How Your Fort Collins Business Can Contact Progent's Remote Service Experts
Help Desk Expertise
Progent's Help Desk service options for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle complex issues.
Progent's Call Center consulting expertise can assist you in establishing an effective new Help Desk or revamping your current organization, identifying or enhancing Call Center application software to meet the particular requirements of your company, or adding temporary online personnel to reinforce your in-house Help Desk Call Center resources to handle demanding events like software migrations, major updates, or installing new applications.
Progent's Help Desk staff of experienced information technology consultants gives your customers in Fort Collins Colorado rapid communication with an effective network service group with substantial experience delivering phone support and online diagnostics for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Call Center recognition as a solid driver of business success, and Progent's policy is to fix and not just record network problems.
- Applications Support: Education, Customization, and Integration
Progent's Applications Consulting Team provides remote advanced consulting expertise and education in key business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for popular Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information concerning Progent's consulting, programming, and training services, visit Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers companies in Fort Collins Colorado online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to suit your environment so that your computer maintenance is proactive rather than reactive. By spotting potential problems before they result in full-scale emergencies, automated monitoring can avoid inconvenient and costly service crises. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks that incorporate a mix of operating systems.
To contact Progent about emergency online support with Microsoft, macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Fort Collins Colorado, Progent's online network support engineers can deliver expert and economical IT support the moment your organization has to have it. More than a decade of offering remote repair services has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to refine online access technology to repair network problems rapidly while eliminating the expense and lost time that comes with on-premises support calls.
Even if your Fort Collins office deals with a regular independent support technician or maintains an in-house IT staff that know how to handle day-to-day computer problems, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the knowledge to handle unexpected network crises or especially tough integration problems.
Details of Progent's Online Computer Services for Fort Collins Colorado
Progent's phone support, Internet-based troubleshooting, network security expertise, and network management services offer companies in Fort Collins Colorado the greatest leverage for your IT budget. Whether you need occasional telephone help and Internet-based troubleshooting or ongoing Help Desk call center services and system management, Progent's experts can provide your company world class IT support while permitting you to avoid the cost and hassle of carrying a large in-house IT organization. Key features of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to offices in Fort Collins Colorado and is also ideal for networks in geographic regions that lack consultants with in-depth expertise supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has access to a wide array of Microsoft support tools, service databases, and on-going education.
- By the Minute Billing to Minimize Expenses
Progent provides online support on a by-the-minute billing plan, so you are charged only for the support you receive. Progent asks for no minimum charge for online service and imposes no periodic subscription fee for support services provided during normal business hours. This saves you from paying big invoices for quick repairs.
- Access to Cisco Certified Network Architecture Professionals
Progent's registered experts for Cisco can provide help from authorized specialists who have experience in designing, implementing, and supporting networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build fast, reliable, and protected connectivity for local and remote networking.
- Application Specialists Group
Progent's core support services consist of system integration, Microsoft Exchange expertise, network security design, and Help Desk Co-management services. Progent's Experts group can provide in-depth consulting support in specific application areas. Help offered by the Application Experts Team includes:
Dynamics GP Consulting and Programming
Microsoft Office Project and Project Online Training
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Management Support and Application Development
MySQL Management Support and Software Design
Apple Macintosh Integration
Amazon MWS Software Design and Programming
By offering a full service centralized source for network generalists and application experts, Progent is able to deliver fast, affordable, and thorough IT solutions that meet the specific requirements of your company.
- Advanced Online Access Software
Protected remote connectivity allows Progent's service experts to see exactly what your customers see. This makes it possible to find fast solutions to problems that could otherwise require a costly onsite service call. Cutting-edge remote connectivity tools and expert technicians together allow Progent to repair most IT problems quickly and economically. Progent is a pioneer in online troubleshooting and remote system analysis.
- Compatibility with Leading VPN Gateways
Progent can provide safe VPN access for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without compromising system security.
- 24-hour Support for Maximum System Availability
For offices with vital applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager, this offering can help ensure high network availability.
- Help Desk Call Center
Progent's Help Desk Call Center programs are designed specifically for budget-conscious companies whose workers require immediate access to a Help Desk service with expert telephone support and full escalation capability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT expertise, fine tuned support software, and understanding of enterprise networking enable companies to escape the limitations of excessive dependence on smaller consulting firms, individual freelance consultants, or limited in-house IT help.
Progent stands out by providing:
How Does Our Company Start Receiving Online Computer Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on industry background, at the forefront of IT support, performing a broad variety of technical projects for an extensive array of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting personnel. This ensures that you get not only world-class technical skills, but also a consultant with proven methods for applying computer knowledge to fix real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online support and on-premises help per minute. Consequently, you are invoiced just for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and requires no retainer for services delivered during regular business hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast repairs so you will not be forced to permit simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent faces little competition. Businesses who utilize trusted freelance consultants or who maintain in-house support personnel benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more reliable, protected, and efficient.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to provide 24x7 remote monitoring services based on Microsoft Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating possible issues before they result in lost productivity, network monitoring can save your IT network from stressful and costly service losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.