Fast and Affordable Remote Technical Support for Fort Collins Computer Systems
For organizations located in Fort Collins or anywhere in Colorado, Progent provides remote help for information systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered remote support to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure problems, as well as the services of CISA and CISSP-qualified cybersecurity consultants to help with high-level security design and diagnostic issues.
Progent's remote technical support experts offer exceptional value due to the fact that they have the real-world background and have access to the advanced tools necessary to resolve most information system issues quickly. Efficient support reduces immediate expenses because service calls require fewer billable consulting minutes. Online help also avoids the cost of dispatching a consultant to your location. Your organization saves even more in incidental expenses by minimizing or avoiding system downtime and associated costs stemming from business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's advanced remote technical support know-how is especially helpful in environments that rely on public clouds for critical network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be useful.
Progent's billing policy for remote help is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced only for the services that you actually get. Unlike typical remote service organizations, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute granularity and clean policy for billing save you from situations where quick fixes somehow end up as major invoices. Progent's penchant for disposing of technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined an array of customized tools and field-tested processes which promote the maximum level of effectiveness for remote consulting and troubleshooting for information systems of all sizes. Progent offers protected VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the staff of Progent's online support team to access your environment without breaching system security.
Progent's advanced technical support reporting application maintains comprehensive documentation describing the support that Progent's clients have been provided. Progent's team service personnel have the benefit of the details of services provided to every customer by every consultant. This database of problems and repairs is structured as a conveniently searchable proprietary knowledge base that allows Progent's online technical engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's advanced certifications and working relationships with major technology companies such as Cisco and Microsoft make available other vast support databases and allow fast response from manufacturers' in-house product engineers so Progent's remote consulting experts can come up with the most efficient solutions promptly.
Remote technical support services offered by Progent to clients in Fort Collins and anywhere in the state of Colorado include:
Authorized MS Windows Support
Progent's Microsoft-premier online support professionals can provide network problem solving and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can assist your company with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 migration, Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Skype for Business Server migration consulting, Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of cost-effective desktop consulting and support services to help you business to deploy, configure, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 migration support services plus System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to centralize the administration of your desktops and cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network engineers, and indicates an individual's network technology skills at the master level. Cisco CCIEs can resolve even the most stubborn problems surrounding network infrastructure design, installation, maintenance, security, and troubleshooting. Cisco CCIEs operate closely with Cisco's in-house engineers in isolating anomalies with IOS network administration tools and coming up with alternate approaches or locating program patches. Cisco CCIEs represent an exceptional cost-effectiveness because their deep expertise permits them to fix problems quickly. In common cases, less qualified service providers can struggle for hours or days with identical problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can connect to your network using state-of-the-art on-line troubleshooting tools in order to provide efficient, safe, and economical analysis and remediation.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's industry-leading family of connectivity products. Cisco networking expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers planning and management, Catalyst switch consulting services, Nexus switch consulting, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco VoIP phones and IP video phones solutions and Cisco wireless IP phones solutions, Cisco Meraki wireless access point layout and set up, Cisco Aironet Access Points planning and integration services, Cisco wireless controllers support Services, Cisco VPN and Security engineering help, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent also offers online and on-premises wireless site surveys to help you to modernize your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Consultants
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of security services to bolster the safety of your Microsoft Windows, macOS and OS X, or Linux network against assaults or help your business to recover rapidly after a serious breach. Security consulting services offered by Progent cover comprehensive data security audits using tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; quick cleanup after virus and worm attacks; configuring firewalls; designing secure architectures for off-site and mobile communication; protecting your email infrastructure from spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers advanced remote consulting services to help organizations of all sizes connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that combine on-premises resources as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for restoring services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also supports non-intrusive testing for site recovery, upgrades and fixes and can produce reports to confirm complete service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, configure, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide high uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high degree of automation regardless of the hardware used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide phone-based consulting services to address a wide range of information technologies including system infrastructure, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and simplified management in environments that include Linux-based systems and Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with transitioning from older systems to MS Windows or Linux solutions. Progent's team-oriented approach to solving network problems enables quick escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can offer urgent remote help diagnosing problems affecting UNIX/Linux networks based on popular derivatives of UNIX such as:
Apple Mac OS X
IBM AIX OS
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate services intended to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the industry's leading enterprises. The ProSight suite of IT management outsourcing services covers all key areas of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the complete threat progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital files, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver centralized control and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, reconfigure and debug their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding devices that require important software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent consultant so any potential issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your core network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's ability either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup/recovery environment that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology projects. Progent's charges for longer-term development or consulting tasks are determined based on the level of expertise of the engineers involved. Progent's background in these special areas of computer technology enables clients to complete major projects within budget and on time. Progent's project-based online consulting solutions include:
How Your Fort Collins Business Can Contact Progent's Online Service Experts
Call Center Expertise
Progent's Call Center programs for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that handles all aspects of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex issues.
Progent's Help Desk consulting support can aid you in building an efficient new Help Desk or revamping your established organization, evaluating or enhancing Call Center application software to handle the unique demands of your corporation, or providing temporary online personnel to work with your internal Help Desk group to handle high-demand situations such as software migrations, major updates, or rolling out brand new applications.
Progent's Call Center team of veteran network consultants offers your workers in Fort Collins or anywhere in the state of Colorado instant communication with an efficient support group with substantial background delivering phone help and remote repair service for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center perception as a significant enabler of company efficiency, and Progent's target is to fix rather than simply record technical issues.
- Applications Services: Education, Customization, and Integration
Progent's Applications Experts Group provides online professional consulting support and education in specific application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for familiar Microsoft business applications including CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's expertise, customization, and training services, visit Progent's Applications Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent can deliver companies in Fort Collins, or anywhere in the state of Colorado, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can configure Operations Manager to fit your business so your computer maintenance is proactive and automated. By exposing looming problems before they evolve into downtime, system monitoring can avoid stressful and costly service crises. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks that incorporate multiple platforms.
To get in touch with Progent about emergency phone-based help with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Fort Collins or anywhere in the state of Colorado, Progent's online computer support specialists are ready to deliver effective and cost-effective system help the instant your company needs it. Long experience delivering online tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to fine tune online connectivity tools to solve network problems quickly while avoiding the cost and lost productivity that comes with on-premises service calls.
Even if your Fort Collins office works with a regular freelance consultant or employs an in-house organization that can handle common network problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless virtual expansion of your on-site resources for situations when your usual service personnel either lack the time or the knowledge to solve unexpected system crises or particularly tough integration problems.
Benefits of Progent's IT Support for Organizations in Fort Collins
Progent's remote support services allow your Fort Collins business to have the benefits of on-call, expert IT support without the cost of managing an in-house IT staff. Your information system will acquire added business worth by being increasingly reliable, productive, and secure. Advantages to your company include:
- Seamless remote extension of your local support resources
With most companies in Fort Collins or anywhere in Colorado, local computer support providers, whether consisting of freelance consultants or a full-time maintenance staff, can take care of the majority of network problems. However, major troubles might strike when your regular resources are overstretched or unavailable, and some trouble may be associated with technology that is beyond the scope of your onsite support people. In these situations, Progent's online service specialists give you a convenient, fast, and affordable way to augment your regular help and to pass on valuable knowledge to increase your ability to resolve downstream issues in-house.
- Reduced Reliance on Individual Consultants
For network maintenance, smaller companies often depend on individual freelance consultants. Although independent consultants have smaller overhead than big service organizations and can often charge lower rates, they are sometimes overextended, making it impossible to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, sick, on vacation, or in class, the absence of reserve help may require your company to wait for assistance during an emergency. As your business grows, system downtime and trouble with critical applications become more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a ready source of backup support expertise to insure your network remains available.
- Create a Solid Basis for Smooth Expansion
Businesses typically begin with an IT system created on a shoestring budget. Without a strong framework, band-aid repairs often get thrown on top of a shaky foundation. When a network grows, reliability and scalability problems can hinder the productivity of the organization. Such badly built environments require careful analysis, intelligent strategic planning, and extensive IT expertise to upgrade to a system architecture able to provide the solid foundation to handle vital business requirements and ease future expansion.
- Interact with Problem Solvers Rather Than Technology Vendors
Smaller companies need advice and technical training to negotiate an ever more complex maze of product options available for accelerating business growth and improving productivity. Businesses do not need a computer engineer who is trying to earn a commission on a specific vendor's products. Network consulting and product selling can result in a situation where the proposed
solution is designed around a profitable technology instead of the true needs of a business. Progent eliminates these conflicts of interest by offering only services instead of products. This allows Progent to align IT expertise with the real needs of clients.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of technical knowledge, fine tuned remote support software, and understanding of enterprise networking allow businesses to avoid the limitations associated with exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house resources.
Progent stands out by offering:
How Does My Business Begin Getting Remote Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on industry background, in the trenches of network support, performing a wide variety of IT projects for a large array of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support personnel. This ensures that you get not just world-class IT skills, but also a consultant with proven methods for applying technical knowledge to fix real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for online support and on-premises help per minute. Consequently, you owe only for received services. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for services provided during regular working hours. Many support firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast solutions so you won't be forced to allow minor problems to fester.
- Complete Records of Delivered Services
Progent has created a sophisticated support reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or small service firms who provide scant documentation or specifics of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service documentation transmitted by each consultant to each client. The practice of documenting and organizing support records allows more effective support and eliminates a slew of typical problems such as when a service client is effectively held captive to a consultant who refuses to let go of vital service information.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few consulting firms to offer 24x7 network monitoring services based on MS Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating potential issues before they result in lost productivity, network monitoring can keep your information network from stressful and expensive service disruptions.
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.