Fort Lauderdale, Florida Microsoft and Cisco Certified Consultants

Support Delivery Options Available for Fort Lauderdale, Florida Companies
Progent offers a variety of options for providing small and midsize businesses and local governments with affordable computer services for technical support, system architecture, and network management. Progent's model for providing IT support is built on the Help Desk Call Center structure familiar to big IT support organizations. Progent's Help Desk Call Center Support Model promotes fast support, thorough activity records, consistent follow-through, and tight cost control across an array of network service delivery options that include remote repairs, in-person support, and high-end consulting.

• Remote Service
  Progent's Technical Response Center (TRC) provides urgent and scheduled online service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support professionals can assist customers to troubleshoot and repair hardware and software problems without the cost or delay of in-person support calls. The background of Progent's IT consultants allows them to resolve most IT issues quickly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-accessible signup procedure for new customers to accommodate emergency network problems and Progent charges per minute with no startup charges or minimums, so you are invoiced only for the assistance you receive. Experts available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Learn additional details concerning Progent's online computer troubleshooting expertise.

• On-site Service
  Progent provides on-site computer support for registered clients in larger cities in the U.S. Progent's onsite service personnel can work in conjunction with Progent's remote support engineers to deliver small and midsize businesses the optimal solution: onsite support professionals when you require them plus the on-line expertise of Progent's worldwide staff of IT consultants, security professionals, and business software developers. The wait time for in-person service visits is usually less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for onsite service. Find out more details concerning how to register for Progent's in-person computer support.

• Help Desk
  Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues. for more information, visit Help Desk Services for Small Businesses.

• Help Desk Sharing Services
  Progent's Co-managed Help Desk services allow your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's roster of seasoned desktop support technicians and subject matter experts. Progent's shared Help Desk service is an advanced service desk solution built around the top professional services automation platform for handling service requests, ticketing, responsibility, status tracking, and metrics. To learn more, visit Progent's shared Help Desk services.

• Consulting Expertise
  Progent provides small businesses affordable access to world-class consultants who can deliver assistance with critical technologies such as Microsoft Windows Server 2022 solution design and migration expertise, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero pentest platform, company-wide network security engineering, fault tolerant network consulting, server virtualization solutions, plus configuration, programming and training for business software including financials, ERP, reporting, sales automation, and productivity packages. Progent can provide assistance with one-shot projects such as site relocations and massive software migrations, longer term projects such as customizing an older MRP system to a modern MS Dynamics 365 package, database software development and administration services, and web development, continuing services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and network administration, or emergency response like disaster recovery and malware cleanup.

• Infrastructure Consulting Expertise for Telecommuters
  Progent can assist small and mid-size businesses to design, set up and troubleshoot the network infrastructure to support at-home workers. Aspects of infrastructure for which Progent's experts offer guidance include secure and convenient VPN tunnel connections, VDI desktop software, router configuration, Wi-Fi network planning and deployment, and robust Internet access. To learn about Progent's infrastructure consulting expertise for a remote workforce, go to infrastructure support services for teleworkers.

• Private Cloud Hosting
  Progent's Private Cloud hosting offers complete hosting services for the entirety of a small organization's servers in a setting that not only delivers the highest level of dependability and scalability but that is also simple for customers to transfer to another service firm or to move internally if your business situation calls for it. Progent's Private Cloud hosting service is built around tested virtual server techniques that permit companies with multi-vendor networks to save significantly on the expense of capital equipment, infrastructure maintenance, and IT administration while getting enterprise-class dependability and an unparalleled level of vendor options. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed package, can handle the multi- platform and loosely standardized networks typical of smaller businesses, and keeps ownership of the licenses in the client's hands so that migrating to a new virtualized host is fast, safe, and affordable. This eliminates becoming a captive to a single hosting provider while still offering all the savings related to SaaS hosting services.

• Hybrid Cloud Migration Consulting
  Progent offers expert remote support to help businesses of all sizes connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your IT team to design and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that utilize on-premises IT assets along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.

• ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the entire threat lifecycle including protection, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

• ProSight Enhanced Security Protection: Unified Endpoint Protection
  ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

• ProSight Data Protection Services: Managed Cloud Backup
  ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital files, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, reconfigure and debug their connectivity hardware such as routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that require critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security companies to deliver web-based control and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further level of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so that all looming problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The interview is designed to help assess your company's ability to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup/recovery environment that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Choice for Fort Lauderdale, Florida Small Businesses
Progent's staff size, breadth of technical expertise, and familiarity with corporate network support enable small and midsize businesses to sidestep the pitfalls related to over dependence on small service firms or individual engineers.

Working with Progent enables your business to:

• Avoid Excessive Dependence on Individual Support Consultants
  For IT services, small businesses often depend excessively on independent engineers. Although individual service engineers carry lower expenses than more substantial support organizations and can afford to bill nominally smaller fees, they are sometimes too busy to respond rapidly to urgent situations. If a freelance consultant is busy with another client, ill, on vacation, or in training, the absence of replacement personnel may require your company to go without help during an emergency. As your small business grows, network unavailability or problems with line-of-business programs become more expensive. The dollars you thought you were conserving on a freelancer can be eaten up quickly because of lower output. In addition, when freelance engineers confront new problems, the lack of a big consulting team to rely on for assistance forces them to learn on the job while your business ends up footing the costs for their ongoing education.

• Gain Access to Certified Professionals in Complex Information Technology Issues
  Many small support firms or independent consultants focused on small company IT consulting may excel at providing routine solutions but lack the seasoning to deal cost-effectively with complex IT configurations that have mixed operating systems, multiple offices, VoIP implementations, remote clients, interconnected accounting and analytical applications, eCommerce, and custom line-of-business software. Progent's background with worldwide enterprises and Progent's extensive staff of specialists can benefit your small business because enterprise environments are characteristically complex, integration issues require thorough understanding of in numerous technical disciplines, and achieving an acceptable level of robustness, reliability, and security calls for industry-proven best practices.

• Build a Solid Foundation for Seamless Growth
  Small businesses typically start with an IT system cobbled together on a shoestring budget. Lacking a proper architecture, a sequence of band-aid fixes commonly get tossed onto of a tenuous foundation. As a business evolves, reliability and scalability problems can hinder the success of the organization. Such environments need proper assessment, smart strategic analysis, and broad-based expertise to upgrade to a network environment that will act as the solid basis to meet critical business needs and support future growth.

• Partner with Solution Providers, Not Product Resellers
  Smaller businesses require guidance and education to work through an ever more complex array of technology options offered for enabling business growth and enhancing productivity. Businesses do not need an IT consultant or support organization that tries to sell them a product. Progent eliminates conflicted motives by not reselling any products. Progent sells services only. This permits Progent to align technical support services with the genuine interests of customers. Mixing IT consulting and product reselling can lead to a conflict where the recommended solution is built around a predetermined technology instead of being driven by the true requirements of a customer.

Contact Progent
If your Fort Lauderdale, Florida business needs to contact Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Immediate Online Network Help
For immediate online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).