Expert Remote Support for Fort Lauderdale, Florida Networks from Microsoft Certified Engineers
Small businesses have typically been ignored by major network service firms. Many small companies permit themselves to become overly reliant on freelance consultants or small consulting organizations who don't have the bandwidth or broad knowledge to react quickly or effectively to technical emergencies. Other small businesses turn to mass-market support providers staffed with personnel taught to offer by-the-numbers fixes for ordinary problems but who do not have the background and versatility to deal with the variety of configurations and lack of standardization typical of small company information systems.

Progent's time-tested approach to delivering low-cost and successful technical support to small businesses has made Progent among the most respected Microsoft-certified IT consulting firms in the industry. Progent has provided online help to businesses in every state in the country (refer to Progent's client testimonials).

Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.

Onsite IT Consulting
Progent locations in Miami and South Florida

City Address Phone Link
Fort Lauderdale 401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
United States
(954) 736-4937 Fort Lauderdale Network Support Services
Fort Myers Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
United States
(239) 676-0700 Fort Myers Network Support Services
Hialeah 17690 NW 78th Ave
Hialeah, FL 33015
United States
(786) 756-4700 Hialeah Network Support Services
Miami 200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
United States
(786) 646-0567 Miami Network Support Services
Miami Beach 1680 Michigan Avenue
Miami Beach, FL 33139
United States
(786) 522-2526 Miami Beach Network Support Services
Naples 780 5th Avenue S, Suite 200
Naples, FL 34102
United States
(239) 330-4007 Naples Network Support Services
West Palm Beach 515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
United States
(561) 437-1717 West Palm Beach Network Support Services

For medium-size and enterprise companies, Progent offers co-sourcing and project management services to supplement the subject matter expertise of your in-house IT service staff. Co-sourcing can save money and minimize technical risks for big projects such as software programming, business continuity planning, security audits, office consolidations, or technology migrations.

Progent can also provide access to accredited experts to help your business to design and implement a sensible cloud strategy.

Key Technologies Serviced by Progent for Business Networks in Fort Lauderdale, Florida
Progent's nationwide team of industry certified experts offers assistance for virtually all facets of information systems deployed by companies of any size. Practice areas served by Progent in Fort Lauderdale include:

Support Delivery Options for Fort Lauderdale, Florida Businesses
Progent has a variety of alternatives for providing small companies and local governments with affordable computer services for troubleshooting, system architecture, and IT administration. Progent's model for providing network support is based on the Help Desk Call Center structure common to larger IT organizations. Progent's Help Desk Service Mechanism promotes fast response, comprehensive activity documentation, reliable follow-through, and tight expense monitoring for a range of IT service delivery modes that include remote troubleshooting, in-person support, and top-level consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) offers urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's seasoned service professionals can assist customers to analyze and fix hardware and software issues without the expense or time loss of travel for onsite service visits. The experience of Progent's IT engineers makes it possible to resolve most IT issues rapidly. For complex problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-based signup process for new clients to address urgent network problems and Progent bills by the minute with no sign-up fees or minimums, so you are invoiced only for the help you get. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Learn additional details concerning Progent's remote computer troubleshooting services.

  • On-site Service
    Progent offers onsite technical support for signed-up clients in larger cities in the U.S. Progent's onsite support personnel can work in tandem with Progent's online service experts to deliver small and midsize companies the best of both worlds: on-premises support professionals when you require them as well as the remote expertise of Progent's seasoned staff of network engineers, security specialists, and business application programmers. The wait time for on-site service visits is usually less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for on-premises service. Learn more about how to register for Progent's in-person network service.

  • Phone Support
    Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems. for more information, refer to Online Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent's shared Help Desk services allow your business to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's roster of certified technical support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on the leading PSA platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics. To learn more, see Progent's shared Help Desk services.

  • Consulting Expertise
    Progent offers small companies budget-friendly access to world-class IT professionals who can provide help with critical technologies including Microsoft Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting support for's NodeZero penetration test products, company-wide network security engineering, non-stop network consulting, virtualization solutions, plus configuration, customization and training for small business applications such as financials, operations, management reporting, sales automation, and productivity suites. Progent can help with short-term projects including site relocations and massive system upgrades, extended initiatives like upgrading a legacy MRP platform to a current Microsoft Dynamics 365 solution, database application programming and administration support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or emergency services such as data restoration and virus removal.

  • Infrastructure Consulting Expertise for Telecommuters
    Progent can help small and mid-size companies to design, implement and debug the infrastructure to support work-from-home employees. Aspects of infrastructure for which Progent's experts offer guidance include safe and convenient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) platforms, router setup, Wi-Fi LAN planning and implementation, and reliable Internet connections. For information about Progent's infrastructure consulting expertise for at-home workers, visit network infrastructure guidance for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small company's production servers in an environment that not only delivers the highest level of dependability and scalability but that is in addition easy for customers to transfer to another support firm or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting service is based on tested virtualization techniques that permit small businesses with mixed networks to save dramatically on the expense of hardware, system maintenance, and IT management while getting enterprise-class availability and an unprecedented degree of vendor options. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed solution, can handle the multi- OS and non- standardized networks common with small companies, and keeps control of the software licenses in the customer's hands so that migrating to a different virtualized system is quick, reliable, and affordable. This avoids ending up a prisoner of a specific hosting provider while still offering all the savings related to SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent offers advanced remote consulting support to help businesses of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your IT team to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that combine on-premises IT assets as well as public clouds. To assist you to integrate cloud services with networks, Progent can provide a range of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure design and integration consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of experience delivering advanced consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight line of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior analysis technology to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based AV products. ProSight ASM protects local and cloud resources and offers a unified platform to address the entire threat lifecycle including blocking, identification, mitigation, remediation, and forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with legal and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical data, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, optimize and debug their connectivity appliances like switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating complex network management activities, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating devices that require critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top information security companies to provide web-based management and world-class protection for your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management staff and your Progent engineering consultant so any looming problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's preparedness either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core system software and office productivity programs used by most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an increasingly complex collection of network technologies such as firewalls, routers and switches, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-Certified security consultants, CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-qualified information assurance professionals offer a business-wide view of network protection and can help with advanced security programs like SIEM solutions to help companies comply with industry standards and government regulations for IT information security and reporting.

The breadth and size of Progent's consulting team bring a powerful set of benefits to clients wishing to maximize the productivity of their information network within a reasonable budget. These advantages include:

  • Best Industry Practices
    Progent's team of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world professional background, in the trenches of IT service, performing a wide variety of technical projects for a large mix of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support staff. This guarantees that you get not only expert IT skills, but also a support engineer with field-tested methods for repairing real-world IT problems rapidly. Find out additional information about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to charge for phone support and on-site visits per minute. As a result, you owe only for received services. Progent does not demand a more expensive rate for off-hours or urgent service, and Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and requires no retainer for services delivered during normal business hours. Many service firms demand large minimum fees or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity does away with big bills for fast repairs. An additional benefit of granular pricing is that customers will not be inclined to allow simple issues to stay unaddressed until they grow into major problems. Find out more concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Support
    Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or local support firms who offer minimal documentation or details of services done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service reports given by every staff member to every client. The discipline of detailing and archiving support records results in more efficient support and eliminates a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who won't release the keys to the kingdom. Read more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to resolve problems that are within their scope, Progent is able to focus on providing high-value skills where Progent has few competitors. Small businesses who utilize freelance service providers or who maintain internal support personnel gain when Progent transfers knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and productive. Learn more details about Progent's knowledge transfer services.

Get in Touch with Progent
If your Fort Lauderdale, Florida business wants to get in touch with Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.

Fast Online Network Assistance
For immediate online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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    Cisco's security and offsite connectivity technology for small to medium sized businesses offer a full array of manageable security products to help safeguard your entire information system. Cisco's Virtual Private Network line includes routers, firewalls, intrusion detection systems, and VPN access concentrators. Progent's professional consulting staff includes field-proven engineers with Cisco CCIE and Cisco Certified Network Professional certifications who can assist your company to select Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco protection solutions that fit most closely with your business goals.

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