Fort Lauderdale, Florida Microsoft and Cisco Premier Certified Consultants

Support Delivery Alternatives Available for Fort Lauderdale, Florida Companies
Progent has a variety of alternatives for providing small companies and local governments with affordable IT services for troubleshooting, consulting, and IT administration. Progent's paradigm for delivering network support services is based on the Call Center structure common to big IT organizations. Progent's Help Desk Call Center Support Mechanism ensures fast support, comprehensive service records, dependable follow-up, and tight expense control for a range of IT support delivery options that include online repairs, in-person support, and top-tier consulting.

• Online Support
  Progent's Technical Response Center offers urgent and routine online service for Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's certified support experts can assist customers to troubleshoot and repair network problems without the expense or delay of travel for onsite service calls. The background of Progent's IT consultants allows them to resolve the majority of IT problems rapidly. For the toughest issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-accessible registration procedure for new clients to address urgent situations and Progent charges per minute with no startup charges or time minimums, so you are invoiced only for the support you get. Specialists you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Learn more information concerning Progent's online computer troubleshooting expertise.

• On-site Service
  Progent provides onsite computer support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's online support engineers to give small and midsize businesses the best of both worlds: on-premises service technicians when you need them plus the remote expertise of Progent's seasoned team of IT consultants, security specialists, and business application developers. The wait time for on-site service calls is typically less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite support. Find out more details about why to sign up for Progent's in-person computer support.

• Phone Support
  Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all facets of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems. for more information, visit Online Help Desk Services for Small Businesses.

• Help Desk Co-management Services
  Progent's Help Desk Co-management services allow your business to share the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution built around the leading PSA platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics. For details, refer to Progent's shared Help Desk services.

• IT Consulting Expertise
  Progent offers small and midsize businesses budget-friendly availability of enterprise-class consultants who can deliver assistance with critical products and technologies such as Microsoft Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero PEN test platform, company-wide network protection consulting, high availability network engineering, virtual server solutions, plus integration, customization and training for business software including financials, operations, management reporting, sales automation, and office productivity packages. Progent can help with one-time projects including office moves and massive software upgrades, extended projects such as upgrading an older ERP system to a current MS Dynamics 365 package, database software programming and administration services, and web design, on-going services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure monitoring and system management, or emergency response like data restoration and virus removal.

• Network Infrastructure Support Services for Telecommuters
  Progent can help small and medium-size companies to design, configure and debug the network infrastructure needed to support offsite workers. Areas of network infrastructure for which Progent's experts can provide support include secure and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) software, router integration, Wi-Fi LAN design and deployment, and reliable Internet connectivity. For information about Progent's infrastructure consulting services for an at-home workforce, visit network infrastructure expertise for teleworkers.

• Private Cloud Hosting
  Progent's Private Cloud hosting offers full hosting services for all of a small company's production servers in an environment that not only provides the highest level of availability and scalability but that is also easy for clients to transfer to a different support provider or to bring in-house whenever your business situation calls for it. Progent's Private Cloud hosting is structured around proven virtualization techniques that allow small businesses with multi-vendor networks to save significantly on the expense of hardware, system maintenance, and IT management while achieving enterprise-class availability and an unparalleled level of vendor flexibility. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed solution, can support the mixed- platform and non- standardized networks typical of small companies, and retains ownership of the software in the customer's hands so that moving to a different virtualized host is quick, safe, and affordable. This eliminates becoming a captive to a single hosting provider while still offering all the savings associated with ASP and SaaS hosting alternatives.

• Hybrid Cloud Integration Consulting
  Progent offers expert remote support to help organizations of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that utilize on-premises resources as well as public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and deployment services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of background providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
  ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to manage the complete threat progression including filtering, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

• ProSight Enhanced Security Protection: Unified Endpoint Protection
  Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

• ProSight Data Protection Services: Managed Cloud Backup
  ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital data, applications and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

• ProSight WAN Watch: Infrastructure Management
  Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, enhance and debug their connectivity appliances like switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security vendors to deliver web-based management and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management personnel and your Progent consultant so that all looming issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's preparedness to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup/recovery system that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core network software and productivity programs important to the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more complex collection of infrastructure technologies including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless access. Furthermore, Progent's CISSP-Certified security experts, CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance experts can provide a business-wide view of network protection and can assist with complex security programs like SIEM solutions to help companies meet industry guidelines and statutory mandates for network information security and reporting.

The scope and depth of Progent's consulting staff offer a unique set of advantages to companies trying to maximize the productivity of their IT system within a realistic budget. These advantages include:

• Best Service Methodology
  Progent's team of Microsoft and Cisco Premier consultants average more than a decade of hands-on professional background, at the forefront of network support, executing a wide variety of technical projects for an extensive mix of clients. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting staff. This ensures that you get not only world-class IT skills, but also a support engineer with proven methods for solving actual network problems quickly. Find out more concerning Progent's best practices for network consulting.

• Efficient Pricing Model
  Progent's pricing model is to charge for remote service and on-site help by the minute. Consequently, you owe only for received services. Progent does not impose a higher rate for after-hours or emergency support, and Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no startup charge and asks no monthly commitment for services provided during normal business hours. Many support organizations impose large minimum payments or bill in increments of fifteen minutes or longer. Progent's small pricing granularity avoids major invoices for quick solutions. An additional advantage of by-the-minute pricing is that clients will be less tempted to allow incipient issues to fester until they become major ones. Learn more details about Progent's value pricing for IT outsourcing.

• Comprehensive Reporting of Delivered Services
  Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local support firms who offer minimal documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the service documentation sent by every consultant to every customer. The practice of documenting and archiving support records results in more effective support and eliminates a slew of common problems such as when a service customer is effectively held hostage to a consultant who won't release vital service information. Learn more about Progent's documentation of IT outsourcing services.

• Knowledge Transfer
  Progent is committed to information transfer from Progent's support experts to clients. By educating clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find skills where Progent has few competitors. Small companies who utilize independent consultants or who maintain in-house support personnel benefit when Progent transfers information about critical technology and proven processes to make their networks more robust, secure, and productive. Read more details about Progent's knowledge transfer services.

Get in Touch with Progent
If your Fort Lauderdale, Florida company wants to contact Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.

Fast Online Network Assistance
For immediate remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).