Fort Lauderdale, FL Online Support from Certified Network Service Professionals
Progent's computer technical support services can deliver your Fort Lauderdale, FL company low cost and dependable support from world-class consulting experts. By delivering network consulting help when you require it, providing specialized knowledge for line-of-business applications, offering unique support such as 24x7 network monitoring, and billing only for support you receive, Progent offers your Fort Lauderdale, Florida business an affordable solution for optimizing the business value of small office networks. Whether you maintain an onsite system, rely on cloud infrastructure, or have a hybrid cloud-and-local solution, Progent is the intelligent choice for organizations to create and support a reliable and secure IT system and to have fast access to the experienced consulting typically available only to enterprises who are able to set up a sizeable in-house information technology staff.

Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.

Onsite IT Consulting
Progent locations in Miami and South Florida

City Address Phone Link
Fort Lauderdale 401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
United States
(954) 736-4937 Fort Lauderdale Network Support Services
Fort Myers Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
United States
(239) 676-0700 Fort Myers Network Support Services
Hialeah 17690 NW 78th Ave
Hialeah, FL 33015
United States
(786) 756-4700 Hialeah Network Support Services
Miami 200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
United States
(786) 646-0567 Miami Network Support Services
Miami Beach 1680 Michigan Avenue
Miami Beach, FL 33139
United States
(786) 522-2526 Miami Beach Network Support Services
Naples 780 5th Avenue S, Suite 200
Naples, FL 34102
United States
(239) 330-4007 Naples Network Support Services
West Palm Beach 515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
United States
(561) 437-1717 West Palm Beach Network Support Services

For larger companies, Progent offers co-sourcing and project management services to supplement the skills of your in-house network support personnel. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives like application design and development, disaster recovery preparedness, security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition offer the services of accredited consultants to help your company to plan and implement a sensible cloud computing strategy.

Core Products and Technologies Serviced by Progent for Office Networks in Fort Lauderdale, Florida
Progent offers the support of qualified consultants for all facets of information technology found in small organizations. Technologies supported by Progent include:

Support Delivery Alternatives for Fort Lauderdale, Florida Companies
Progent has a selection of alternatives for providing small companies and local governments with affordable computer services for technical support, consulting, and network administration. Progent's model for providing IT support is based on the Help Desk structure common to big IT support organizations. Progent's Help Desk Service Model promotes rapid response, thorough service documentation, reliable follow-through, and tight expense control across an array of IT support delivery alternatives that include remote troubleshooting, on-premises help, and top-tier consulting.

  • Remote Support
    Progent's Technical Response Center (TRC) provides urgent and scheduled remote assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's seasoned service experts can assist clients to troubleshoot and repair network problems without the expense or time loss of in-person service calls. The experience of Progent's IT engineers makes it possible to resolve the majority of network problems rapidly. For the most complex issues, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-accessible signup procedure for first-time customers to address emergency situations and Progent bills per minute with zero startup charges or minimums, so you pay only for the support you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security engineers. Learn more details concerning Progent's online network troubleshooting expertise.

  • On-site Service
    Progent offers on-site computer support for signed-up clients in major metropolitan areas in the United States. Progent's on-site support technicians can operate in conjunction with Progent's online service engineers to give small and midsize companies the ideal combination: on-premises support technicians when you need them as well as the remote help of Progent's worldwide staff of IT consultants, security professionals, and business application developers. The response time for on-site support calls is usually less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite service. Find out more about why to sign up for Progent's onsite network service.

  • Phone Support
    Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems. To learn more, see Online Help Desk Services.

  • Co-managed Help Desk Services
    Progent's shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's roster of certified technical support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution based on the top professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting. For details, visit Progent's Help Desk sharing services.

  • IT Consulting Services
    Progent offers small companies affordable availability of world-class consultants who can provide assistance with vital technologies such as Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting support for's NodeZero pentest products, network protection consulting, fault tolerant network design, server virtualization solutions, plus configuration, customization and training for small business programs such as financials, ERP and MRP, reporting, CRM, and office productivity software. Progent can help with one-time projects such as office relocations and major software upgrades, longer term initiatives such as upgrading an older ERP platform to a current Microsoft Dynamics 365 package, database application programming and administration support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and system administration, or emergency response like data restoration and malware removal.

  • Network Infrastructure Support Services for Telecommuters
    Progent can assist small and mid-size companies to plan, implement and debug the infrastructure to support a remote workforce. Areas of network infrastructure for which Progent's experts can deliver support include safe and efficient VPN tunnel connections, VDI desktop software, router setup, Wi-Fi network planning and implementation, and robust Internet connectivity. To learn about Progent's infrastructure consulting expertise for remote workers, go to infrastructure guidance for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting for all of a small organization's production servers in a setting that not only delivers the top level of fault-tolerance and extensibility but that is also easy for clients to transfer to a different support provider or to bring in-house whenever your situation calls for it. Progent's Private Cloud hosting service is founded on mature virtualization techniques that permit companies with multi-vendor networks to save dramatically on the costs of hardware, infrastructure support, and IT management while getting enterprise-class availability and an unparalleled degree of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered service, can handle the mixed- OS and loosely standardized environments common with small businesses, and keeps control of the licenses in the client's possession so that moving to a different virtual system is quick, reliable, and inexpensive. This avoids ending up a prisoner of a single hosting service while still offering all the economies related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert online consulting support to help organizations of any size connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that combine physical resources along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 integration with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight portfolio of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a single platform to address the entire malware attack progression including blocking, detection, containment, remediation, and forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your organization's unique needs and that allows you prove compliance with legal and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical data, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and debug their networking appliances like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating devices that need critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security companies to provide web-based control and world-class security for your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent consultant so that all potential issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with data security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's ability either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup/recovery environment that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Alternative for Fort Lauderdale, Florida Businesses
Progent's size, scope of technical expertise, and experience with corporate IT support allow small businesses to avoid the problems associated with excessive dependence on thinly staffed service organizations or individual consultants.

Working with Progent allows your company to:

  • Prevent Over Reliance on Freelance Consultants
    For IT services, smaller businesses sometimes depend heavily on independent engineers. Although freelance service engineers have lower expenses than more substantial IT service firms and can typically bill nominally smaller rates, individuals are occasionally unable to respond quickly to urgent situations. If an independent engineer is occupied with different client, ill, on vacation, or in training, the lack of replacement personnel may require your company to go without help during a crisis. The more your small business grows, network downtime or problems with line-of-business applications get more expensive. The money you believed you were saving on an independent consultant can evaporate fast because of lower output. In addition, when freelance engineers confront unfamiliar technologies, the unavailability of a large consulting team to rely on for help requires them to train on the job while your business ends up footing the bill for their ongoing education.

  • Have Access to Certified Professionals in Sophisticated IT Solutions
    Many small support firms or freelance consultants who concentrate on small business network consulting are capable of providing connect-the-dots fixes but lack the background to work cost-effectively with complicated network configurations that have a variety of operating systems, numerous offices, Voice over IP implementations, mobile clients, integrated accounting and operational software, eCommerce, and custom business software. Progent's experience with worldwide companies and Progent's extensive staff of experts can be valuable to your business because enterprise networks are by nature complicated, integration problems require in-depth knowledge in many technical areas, and achieving an acceptable level of stability, reliability, and security requires industry-proven best practices.

  • Create a Solid Foundation for Seamless Growth
    Small companies often begin with an IT system implemented on a tight budget. Without a strong basis, a series of improvised repairs often get piled onto of a marginal foundation. As a company evolves, reliability and scalability problems can hinder the productivity of the organization. Such networks require proper evaluation, smart business analysis, and broad-based expertise to upgrade to a network environment that can act as the solid foundation to meet critical business needs and ease future growth.

  • Team with Solution Finders, Not Product Vendors
    Smaller businesses require direction and education to work through an ever more complicated maze of IT alternatives offered for accelerating growth and enhancing productivity. Businesses do not need an IT engineer or support organization that attempts to sell them a product. Progent avoids conflicted motives by not reselling hardware and software. Progent offers consulting and services only. This permits Progent to align consulting services with the genuine interests of clients. Combining network consulting and product selling can result in a situation where the recommended solution is based on a predetermined vendor instead of being based on the true needs of a customer.

Contact Progent
In case your Fort Lauderdale, Florida company wants to get in touch with Progent for network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Immediate Online Technical Help
For immediate remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

An index of content::

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    Microsoft Windows Server Update Services allows IT administrators to install and monitor the latest Microsoft patches and security releases to Windows Server 2000, Windows Server 2003, and Windows XP operating systems. By using Microsoft Windows Server Update Services, IT staff can completely and effortlessly manage the distribution of updates that are released via Microsoft Update to servers and workstations in a company. Progent can help you with complex details of the initial configuration of Microsoft WSUS such as planning the Microsoft SUS deployment, setting up user's workstations, establishing the Group Policy settings, and making sure your Microsoft Windows Server Update Services GPO is linked to an Active Directory container appropriate for your network environment.

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  • Integration Firm Dynamics GP App Development
    Technology Professional Dynamics GP BizTalk Adapter

    Progent's expert solution designers and programmers can assist your business to create enhancements to Microsoft Dynamics GP that support the unique requirement of your business while retaining the benefits of seamless Windows integration and connectivity. Progent can also offer help with a variety of software development technologies that can be used to build integrations with Microsoft Dynamics GP/Great Plains. These tools include Dexterity, Modifier with VBA, Visual Studio for Dynamics, Extender, eConnect, Web Services for Microsoft Dynamics GP, Integration Manager and ODBC.

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    Cisco Firepower 9300 Series Firewalls Professionals

    Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a significant performance boost compared to Cisco's popular ASA 5500-X security appliances and include centralized management of modern cybersecurity capabilities like application visibility, next-generation intrusion protection with risk prioritization, advanced malware protection, DDoS mitigation, and sandboxing. Progent's Cisco CCIE firewall experts can assist your organization to plan and carry out a smooth upgrade to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower appliances with Cisco's subscription-based security services to build and centrally control network ecosystems that span branch offices, data centers, private clouds and public clouds.

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    Non-stop Internet Access IT Consultants

    Progent's Cisco-authorized network consultants can show you how to design an economical, 24x7 Internet connection solution that can achieve non-stop Internet connectivity via a broad array of fault tolerant Internet access technologies including high availability BGP, transparent fail-over, and redundant ISPs. Progent can provide CCIE professionals to help you utilize the most current techniques for 24x7 Internet access to build a cost-effective, completely redundant Internet interface with automatic failover and other features to deliver fault tolerant Internet connections.

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  • 24/7 SCCM 2012 Central Administration Site Network Consultants
    SCCM 2012 Policy Settings IT Services

    Progent can help you to plan for, implement, and administer Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to migrate smoothly to SCCM 2012 from a legacy change management platform or assist you to modify your existing SCCM 2012 ecosystem to accommodate your evolving IT requirements. Also, Progent can help you to build an infrastructure that extracts the most value from SCCM by providing expertise with related Microsoft technologies including Active Directory Domain Services (ADDS), Microsoft SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services (IIS).

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    Progent's Power BI consultants can help you to design, deploy, manage, update or debug your Power BI environment. Progent's database experts can assist you to prepare your target data for Power BI visualizations. Progent can show you how to implement and manage an on-premises, cloud, or hybrid architecture for Power BI.

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    Progent provides customers the services of engineers who have earned some of the IT industry's most prestigious credentials. Progent believes that clients have the right to know that their computer service providers have accredited training as well as broad real-world backgrounds so that Progent's clients can engage Progent's service with trust. In many cases, vendor credentials like the Cisco Certified Internetwork Experts confers privileges for substantially better vendor assistance than is available to uncertified service providers, allowing Progent to deliver clients a better class of computer support. In addition, major certifications such as CISSP or ISSEP for network security can aid enterprise clients to demonstrate compliance with regulatory requirements by engaging the services of recognized IT professionals.

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