Southern Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Southern Florida
Low-cost Computer Help from Microsoft Certified Experts for Businesses in Fort Lauderdale, FL
By delivering professional know-how whenever you need it, making available specialized knowledge for key business applications, providing high-value services like virtual server hosting, billing only for services delivered, and charging no sign-up fees or retainers for standard services, Progent allows your company to increase the competitive value of your information system and cut support expenses. Progent understands that information system security, dependability, and performance are just as critical to small companies as to major enterprises but that small organizations lack the leverage to spend heavily in computer technology and internal service groups. Progent's basic competitive advantage is that no IT support organization can match Progent's capability to provide the IT support expertise your company needs whenever you need it and at a cost you can afford.
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to reinforce the technical skills of your internal IT support group. Co-sourcing can save money and minimize technical risks for big projects like software development, disaster recovery planning and testing, network security evaluations, merging datacenters, or technology migrations.
Progent can in addition offer the services of certified consultants to assist your company to plan and implement your cloud strategy.
Core Areas of Expertise Supported by Progent's Consultants for Businesses in Fort Lauderdale, Florida
Progent's national group of certified support professionals offers support for virtually all aspects of network systems deployed by companies of all sizes. Technologies supported by Progent in and around Fort Lauderdale include:
Support Delivery Options for Fort Lauderdale, Florida Companies
Progent offers a selection of alternatives for providing small and midsize businesses with affordable computer services for troubleshooting, consulting, hosting services, and network management. Progent's model for delivering IT support services is built on the Call Center structure familiar to larger IT support groups. Progent's Contact Center Support Mechanism promotes rapid response, thorough activity documentation, dependable follow-through, and strict expense control across a range of IT service delivery options that include remote troubleshooting, on-premises support, high-end consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) offers urgent and routine online service for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's certified service professionals can assist customers to troubleshoot and fix hardware and software issues without the cost or delay of on-premises service visits. The experience of Progent's network engineers allows them to resolve most network issues rapidly. For complex issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-based registration procedure for first-time customers to accommodate urgent network problems and Progent bills per minute with no startup charges or time minimums, so you pay only for the support you get. Experts available remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security professionals. Find out additional details concerning Progent's online network support services.
- Onsite Support
Progent offers onsite technical support for registered customers in major metropolitan areas in the United States. Progent's on-site service technicians can operate in tandem with Progent's online support experts to deliver small businesses the ideal combination: on-premises service technicians when you require them as well as the remote help of Progent's worldwide team of network engineers, security professionals, and business application programmers. The wait time for in-person support visits is typically less than one business day. Progent requires no start-up or retainer fee for becoming a Progent client for onsite service. Learn more details concerning how and why to register for Progent's onsite computer support.
- Phone Support
Progent's Contact Center Services are intended for all businesses who require fast and reliable access to an online Help Desk Call Center with effective phone assistance, remote troubleshooting capability, and sufficient technical depth for full problem escalation. Since small and midsize companies typically have limited IT budgets and can spare little management attention for handling network support, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective option to make sure that small business information systems stay productive. Read more details about Progent's Contact Center services.
- IT Consulting Expertise
Progent offers small businesses affordable availability of world-class IT professionals who can provide help with critical products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, company-wide network security engineering, high availability network consulting, virtual server solutions, plus configuration, programming and training for business software including accounting, ERP, management reporting, CRM, and productivity software. Progent can help with one-time projects such as site relocations and massive software migrations, extended initiatives like business information application programming and customization, relational database software development and administration services, and web development, on-going support including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or emergency services like disaster recovery and malware cleanup.
- Application Hosting
Progent offers hosting for mission-critical applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize companies with higher levels of availability, protection, and recoverability than is possible using the class of in-house data center that is achievable for the majority of small and midsize organizations. Since Progent uses the same facilities that host the equipment of some of the planet's biggest information technology organizations, Progent can save you the investment in creating and maintaining the systems required for enterprise-class environmental control, electrical backup, and uninterruptible Internet access. For managed application servers, Progent can also make sure that patches and revisions stay updated, protection and efficiency is constantly tracked, and systems and data files are consistently archived and available for full and prompt recovery. Find out more about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small organization's production servers in a setting that not only provides the top degree of dependability and scalability but that is also simple for customers to migrate to a different service firm or to bring in-house if your business situation calls for it. Progent's Private Cloud hosting service is built around mature virtualization techniques that allow companies with multi-vendor environments to benefit significantly on the costs of capital equipment, infrastructure support, and IT administration while achieving enterprise-class reliability and an unprecedented level of vendor independence. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered service, can support the mixed- OS and non- standardized networks typical of small businesses, and retains control of the software in the client's possession so that moving to a new virtual host is quick, safe, and inexpensive. This avoids ending up a captive to a specific hosting provider while still providing all the cost savings related to SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting Services
Progent offers expert online consulting to help businesses of any size integrate their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that seamlessly combine local resources as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's affordable ProSight family of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical data, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating complex network management processes, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the technology of top information security companies to deliver web-based management and world-class security for your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further layer of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your network running efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any looming problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security standards, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup system that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Choice for Fort Lauderdale, Florida Businesses
Progent's size, scope of technical expertise, and familiarity with corporate IT support enable small companies to avoid the problems associated with over reliance on small service organizations or individual consultants.
Teaming with Progent's Experts allows your small business to:
- Prevent Excessive Reliance on Individual Consultants
For IT services, smaller companies sometimes depend heavily on freelance engineers. Although freelance service providers carry lower overhead than more substantial IT service firms and can typically bill nominally lower fees, they are frequently spread too thin to react quickly to critical network problems. If an independent consultant is busy with different client, sick, on vacation, or in class, the lack of replacement staff may force your company to go without help during a crisis. As your company expands, network unavailability or difficulties with line-of-business programs become more costly. The money you thought you were conserving on a freelancer can disappear fast due to lost output. In addition, when freelance consultants confront unfamiliar problems, the lack of a large consulting group to count on for help requires them to train in place while your business ends up with the bill for their continuing training.
- Have Access to Experts in Sophisticated Information Technology Issues
Many smaller service firms or independent engineers specializing in small company network consulting are capable of providing routine solutions but don't have the seasoning to work efficiently with complex IT environments with mixed platforms, numerous offices, VoIP implementations, remote clients, integrated accounting and operational software, eCommerce, and custom business applications. Progent's background with global enterprises and Progent's large group of experts can benefit your small business because big-company environments are by nature complicated, integration issues demand thorough knowledge in numerous technical areas, and reaching an acceptable degree of stability, availability, and protection requires enterprise-tested processes.
- Create a Firm Basis for Growth
Small companies often start with a network cobbled together on a shoestring budget. Without a solid architecture, a series of ad hoc repairs often get piled onto of a weak foundation. As a business evolves, stability and scalability problems can undermine the productivity of the organization. These environments need proper assessment, intelligent strategic planning, and in-depth expertise to migrate to a network infrastructure that will act as the reliable foundation to handle critical business needs and ease downstream expansion.
- Team with Solution Providers, Not Product Vendors
Smaller businesses require direction and insight to work through an ever more complex array of technology alternatives available for accelerating business growth and enhancing efficiency. They do not need an IT engineer or support organization that tries to promote products. Progent avoids conflicts of interest by not reselling hardware and software. Progent offers consulting and services exclusively. This permits Progent to align consulting support with the real interests of clients. Combining IT support and product selling can lead to a situation where the proposed solution is built around a predetermined technology rather than being driven by the true needs of a customer.
Get in Touch with Progent
In case your Fort Lauderdale, Florida company needs to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.
Immediate Remote Network Help
For immediate remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).