Expert Online Technical Support for Fort Lauderdale, Florida Small Business Computers from World-class Engineers
Small companies have typically been ignored by large IT service organizations. Some small companies permit themselves to become overly dependent on individual engineers or small consulting organizations who lack the size or broad knowledge to respond promptly or effectively to network crises. Still other small businesses resort to giant service firms that employ personnel able to provide standardized solutions to ordinary issues but who do not have the experience and versatility to deal with the variety of configurations and absence of standards typical of small business information networks.
Progent's time-tested approach to delivering low-cost and successful network support to small companies has made Progent among the most respected Microsoft-certified IT service firms in the United States. Progent has delivered online support to companies in every state in the U.S. (See Progent's customer testimonials).
Southern Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Southern Florida
For mid-size and large companies, Progent offers co-sourcing and project management services to supplement the skills of your in-house IT service personnel. Co-sourcing can save money and minimize technical risks for big IT initiatives such as software design and development, disaster recovery preparedness, network security evaluations, office consolidations, or technology migrations and upgrades.
Progent can in addition provide the services of accredited consultants to assist your business to plan and implement a sensible cloud computing strategy.
Popular Products and Technologies Serviced by Progent for Business Networks in Fort Lauderdale, Florida
Progent's nationwide group of certified support professionals offers help for virtually all facets of network systems found in companies of any size. Areas supported by Progent in and around Fort Lauderdale include:
Support Delivery Options for Fort Lauderdale, Florida Companies
Progent has a variety of options for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, consulting, hosting, and IT administration. Progent's paradigm for providing IT support is built on the Help Desk operational structure common to larger IT support organizations. Progent's Help Desk Call Center Support Mechanism promotes rapid support, comprehensive activity records, dependable follow-through, and tight expense monitoring for a range of IT service delivery options that include online repairs, on-premises help, high-end consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Remote IT Management
- Online Service
Progentís Technical Response Center (TRC) provides emergency and routine online service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's certified service professionals can help clients to analyze and fix hardware and software issues without the expense or time loss of travel for onsite service visits. The experience of Progent's IT consultants makes it possible to handle the majority of network issues quickly. For the toughest problems, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-accessible registration process for first-time customers to accommodate urgent situations and Progent charges per minute with zero startup charges or minimums, so you are invoiced only for the help you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Find out more details about Progent's online computer troubleshooting services.
- On-site Support
Progent provides onsite technical support for signed-up customers in major metropolitan areas in the United States. Progent's onsite support personnel can work in conjunction with Progent's online support experts to give small businesses the best of both worlds: on-premises service professionals when you require them as well as the remote expertise of Progent's seasoned team of IT engineers, security specialists, and business application developers. The wait time for in-person service visits is usually under one business day. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises support. Find out more details about how to sign up for Progent's in-person network service.
- Help Desk
Progent's Contact Center Outsourcing Services are intended for small and midsize companies who require prompt and dependable access to an online Help Desk Call Center with efficient telephone assistance, online repair tools, and sufficient technical depth for full escalation. Because smaller companies typically have limited information technology funds and can provide little executive attention for handling IT support tasks, Progent's Helpdesk Outsourcing Services could be the most cost-effective way to make sure that business computer systems stay productive. Read more about Progent's Help Desk Call Center outsourcing services.
- IT Consulting Expertise
Progent offers small and midsize companies budget-friendly access to enterprise-class IT professionals who can deliver assistance with critical products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, company-wide network protection consulting, non-stop network engineering, virtualization strategies, plus integration, programming and training for business applications including accounting, ERP and MRP, business analytics, CRM, and productivity software. Progent can help with one-time projects including office relocations and massive software migrations, longer term initiatives such as business analytics software development and support, relational database application programming and administration services, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and system management, or emergency response like data restoration and malware removal.
- Application Server Hosting
Progent can host mission-critical business applications like Microsoft Exchange Server and MS SQL in order to provide small and midsize companies with higher levels of dependability, security, and performance than is possible using the type of on-site data center that is achievable for most small businesses. Because Progent uses the same facilities that host the gear of many of the world's largest information technology organizations, Progent can eliminate the expense of building and managing the systems needed for enterprise-class cooling, electrical failover, and redundant Internet connectivity. For hosted application servers, Progent can also ensure that patches and revisions stay current, security and performance is constantly tracked, and systems are consistently archived and ready for complete and prompt recovery. Learn additional information concerning Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers comprehensive hosting services for all of a small or midsize organization's production servers in a setting that not only provides the top level of fault-tolerance and extensibility but that is in addition easy for clients to transfer to another service provider or to bring in-house when your situation calls for it. Progent's Private Cloud hosting is based on proven virtualization technologies that permit businesses with multi-vendor environments to benefit dramatically on the expense of capital equipment, infrastructure maintenance, and IT administration while getting enterprise-class reliability and an unprecedented degree of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally administered package, can handle the mixed- OS and non- standardized environments typical of smaller companies, and keeps control of the software in the customer's possession so that moving to a new virtual system is fast, safe, and affordable. This avoids ending up a prisoner of a single hosting service while still offering all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent offers advanced online consulting services to help companies of any size integrate their information networks with leading public clouds such as Azure and Amazon AWS. Progent can help your it team to design and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that utilize on-premises IT assets as well as public cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's affordable ProSight family of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to guard endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the entire malware attack progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also help your company to install and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and allows fast restoration of critical files, applications and virtual machines that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that require critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top data security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can save up to half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your essential network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's ability either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and office productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly sophisticated array of infrastructure technologies including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's
CISSP-Certified security experts,
CISM-certified security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance experts offer a business-wide perspective on system security and can help with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and statutory requirements for network information security and incident reporting.
The scope and depth of Progent's engineering team offer a unique array of advantages to customers wishing to increase the business value of their IT network within an affordable budget. These benefits include:
- Best Methodology
Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of hands-on industry background, in the trenches of IT service, executing a broad range of technical projects for a large mix of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting team. This means that you get not only world-class technical help, but also a consultant with field-tested approaches for fixing real-world IT problems quickly.
Read more details concerning Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing policy is to charge for phone service and on-premises help by the minute. Consequently, you are charged just for delivered support. Progent does not impose a more expensive rate for off-hours or urgent service, and Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no sign-up charge and asks no monthly commitment for support services delivered during normal business hours. Many support firms demand substantial minimum fees or charge in increments of a quarter hour or more. Progent's small pricing granularity does away with king-size invoices for quick solutions. Another advantage of by-the-minute billing is that your company are not inclined to permit less critical issues to fester until they grow into major ones.
Learn more concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of IT Support
Progent has developed a sophisticated support reporting system that records and formats complete documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who offer scant documentation or specifics of services done, each service provided by Progent is tracked by full documentation. Every Progent consultant has use of the support reports sent by every consultant to every client. The practice of documenting and organizing support records allows more effective support and eliminates a slew of typical problems such as when a service client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
Read additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their comfort zone, Progent is able to focus on providing hard-to-find services where Progent faces little competition. Small businesses who utilize independent service providers or who employ internal IT personnel gain when Progent passes on knowledge about critical technology and tested processes to make their IT environments more robust, secure, and efficient.
Find out more details concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Fort Lauderdale, Florida business wants to contact Progent to find out about network outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.
Immediate Remote Technical Assistance
For immediate online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).