Immediate, Low-cost Remote Computer Technical Support for Fort Lauderdale, Florida Small Companies
For more than twenty years, Progent has specialized in delivering enterprise-quality IT support to clients who have small-business budgets. Progent has developed a unique support solution that includes a low-overhead, seamless virtual office infrastructure, sophisticated remote troubleshooting tools, a substantial pool of engineers certified in a wide array of technical practice areas, a Help Desk service structure that promotes responsiveness and guarantees follow-through, a global team of remote service professionals, in-person service availability for the majority of most zip codes in the U.S., and a corporate culture committed to fixing technical issues in the shortest time and at the lowest cost to clients.
Southern Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Southern Florida
For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to supplement the subject matter expertise of your internal IT support group. This can reduce expenses and minimize technical risks for major IT initiatives such as application development, business continuity planning, network security evaluations, merging datacenters, or software migrations.
Progent can in addition provide access to accredited experts to assist your business to design and implement a sensible cloud strategy.
Core Products and Technologies Supported by Progent for Business Networks in Fort Lauderdale, Florida
Progent's team of certified engineers offers support for virtually all facets of network technology found in businesses of all sizes. Areas served by Progent in and around Fort Lauderdale include:
Support Delivery Alternatives for Fort Lauderdale, Florida Companies
Progent offers a selection of options for providing small companies with affordable IT services for technical support, consulting, hosting, and network management. Progent's model for providing computer support is based on the Help Desk Call Center structure familiar to big IT organizations. Progent's Helpdesk Service Model ensures fast support, thorough service documentation, consistent follow-through, and tight cost control for an array of IT support delivery modes that include remote repairs, onsite help, top-level consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Remote IT Management
- Remote Support
Progentís Technical Response Center (TRC) provides urgent and scheduled online service for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's seasoned service professionals can assist clients to analyze and fix network issues without the expense or delay of in-person service visits. The experience of Progent's IT engineers allows them to resolve most IT issues quickly. For the toughest issues, Progent's depth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-accessible signup process for new customers to address urgent network problems and Progent charges per minute with zero startup charges or time minimums, so you are invoiced only for the support you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security engineers. Find out additional information about Progent's online computer troubleshooting services.
- Onsite Service
Progent provides onsite computer assistance for signed-up customers in larger cities in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's remote service engineers to deliver small businesses the best of both worlds: in-person service professionals when you need them plus the on-line help of Progent's worldwide team of network engineers, security professionals, and business software developers. The wait time for in-person support calls is typically less than one business day. There is no sign-up or retainer fee for becoming a Progent client for on-premises support. Find out more about how and why to sign up for Progent's onsite network service.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems. For details, visit Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small businesses budget-friendly availability of world-class consultants who can provide assistance with vital technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network protection engineering, non-stop network engineering, virtualization strategies, plus integration, customization and support for small business applications including accounting, ERP and MRP, reporting, sales automation, and productivity software. Progent can provide assistance with one-shot projects including site moves and massive system upgrades, longer term projects like business information software development and customization, database software programming and DBA support, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network management, or urgent services like disaster recovery and virus cleanup.
- Application Hosting
Progent offers hosting for key business applications such as Exchange Server and Microsoft SQL Server in order to provide small businesses with higher levels of dependability, security, and performance than is feasible using the class of in-house data center that is realistically affordable for most small and midsize organizations. Since Progent utilizes the same facilities that support the equipment of many of the world's largest IT companies, Progent can eliminate the investment in creating and managing the infrastructure needed for enterprise-class environmental control, electrical backup, and redundant Internet access. For hosted applications, Progent can also make sure that patches and revisions remain current, security and performance is constantly tracked, and systems and data files are consistently archived and ready for complete and rapid restoration. Learn more about Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small or midsize organization's production servers in an environment that not only delivers the top degree of dependability and scalability but that is in addition convenient for clients to migrate to another service firm or to move internally whenever your circumstance calls for it. Progent's Private Cloud hosting is based on tested virtualization techniques that allow companies with mixed environments to save dramatically on the costs of capital equipment, infrastructure support, and IT administration while achieving world-class reliability and an unprecedented degree of vendor options. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered solution, can handle the multi- OS and loosely standardized environments common with smaller companies, and retains ownership of the software licenses in the customer's hands so that migrating to a different virtualized host is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a specific hosting service while still offering all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent can provide advanced remote support to help businesses of any size connect their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that seamlessly combine physical IT assets as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent's low-cost ProSight suite of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight ASM protects local and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical files, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and debug their connectivity hardware such as switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that need critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading data security companies to deliver web-based management and world-class security for your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management staff and your Progent engineering consultant so that all looming problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery expert. The interview is designed to help assess your organization's preparedness either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup environment that aligns with your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental network software and office productivity programs important to most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an increasingly sophisticated array of infrastructure technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless networking. In addition, Progent's
CISSP-Certified cybersecurity experts,
CISM-authorized security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance professionals offer a business-wide view of system security and can help with complex security programs like Security information and Event Management (SIEM) solutions to help companies comply with business standards and statutory regulations for network information protection and reporting.
The scope and size of Progent's consulting team bring a unique array of benefits to customers wishing to increase the business value of their IT system within an affordable budget. These advantages include:
- Best Service Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of real-world professional background, at the forefront of IT service, performing a broad range of IT tasks for a large mix of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent instills in its support staff. This guarantees that you get not only world-class technical skills, but also a consultant with field-tested approaches for solving real-world IT problems efficiently.
Find out additional information concerning Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing model is to charge for online support and in-person help per minute. Consequently, you are billed exclusively for received services. Progent does not demand a higher rate for off-hours or urgent support, and Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no startup charge and requires no monthly commitment for services provided during regular business hours. Many support firms demand large minimum fees or bill in increments of a quarter hour or more. Progent's small pricing granularity eliminates king-size bills for quick fixes. An additional benefit of granular invoicing is that you won't be inclined to allow incipient problems to stay unaddressed until they become major ones.
Find out more concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of Network Support
Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or small service organizations who offer scant documentation or specifics of services done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service reports given by each staff member to each customer. The discipline of detailing and archiving support activity results in more effective support and eliminates a variety of common misfortunes such as when a support client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
Find out additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent faces few competitors. Small companies who utilize freelance consultants or who maintain in-house IT personnel gain when Progent transfers knowledge about critical technology and tested processes to make their IT environments more reliable, protected, and productive.
Find out more about Progent's knowledge transfer services.
How to Contact Progent
In case your Fort Lauderdale, Florida business needs to contact Progent to ask about network outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.
Fast Online Technical Assistance
For immediate online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).