Exchange ExpertsProgent's Microsoft-certified consultants have more than 20 years of experience assisting businesses of all sizes to design, implement, and troubleshoot messaging systems built around Microsoft Exchange. For businesses in Fort Lauderdale Florida, Progent offers a range of budget-friendly Microsoft Exchange Server design and maintenance services to make sure that your email system features:

  • Data security
  • Inbound and outbound malware blocking and message content filtering
  • Dependability
  • Easy connectivity for off-site and on-the-road workers
  • Streamlined administration utilities
  • Multi-media mail boxes with voice messaging, IM, Presence, and video conferencing capability
  • Dependable and high-speed backup and recovery
  • Full coordination of both local and cloud-based resources
Progent offers businesses a remote troubleshooting service provided by Microsoft MCSE qualified Exchange professionals to fix Exchange Server problems quickly. Progent's onsite computer support specialists can be dispatched in less than 24 hours to businesses in Fort Lauderdale Florida. Progent's Cisco CCIE network consultants can provide assistance with challenging network problems that impact Microsoft Exchange performance, and Progent's CISM and CISA certified security experts can assist you to safeguard against or clean up after assaults.

Progent's Exchange Server consulting and troubleshooting professionals can assist you to plan and execute non-disruptive migrations from legacy messaging systems to an up-to-date Microsoft Exchange platform. Progent's 64-bit migration experts can help you to assess the business advantages and risks of upgrading to a 64-bit edition of Microsoft Exchange Server and can help you to create and implement an efficient upgrade strategy to a 64-bit edition of Microsoft Exchange Server. Progent's Power BI consultants can help you use information from Exchange files to build visualizations to incorporate into actionable Power BI analytical reports and dashboards. Progent can also help you to expand your Exchange-powered messaging environment with the latest smartphones by offering BYOD integration support services that include Apple iPhone integration and Google Android phone and tablet integration.

Microsoft 365 Integration with local ExchangeMicrosoft supports seamless hybrid ecosystems that combine Microsoft 365 Exchange Online and local Exchange systems. This allows you to have certain Exchange mailboxes located on your corporate datacenter and other mailboxes resident on Microsoft 365. Progent's certified Exchange consulting team can help your organization with any phase of planning, integrating and debugging your hybrid Microsoft 365 Exchange solution. Progent's Exchange consultants can provide as-needed support to help you resolve stubborn technical issues and also can provide comprehensive project management outsourcing or co-sourcing to make sure your hybrid Exchange solution is completed on schedule and within budget. To learn more about Progent's consulting services for hybrid Microsoft 365 and on-premises Exchange environments, refer to Microsoft 365 integration with on-premises Exchange.

Also, Progent can offer round-the-clock system monitoring to ensure your organization's email solution is always up and running, and Call Center Support for quickly resolving email problems affecting your users.

Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.

Onsite IT Consulting
Progent locations in Miami and South Florida

City Address Phone Link
Fort Lauderdale 401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
United States
(954) 736-4937 Fort Lauderdale Network Support Services
Fort Myers Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
United States
(239) 676-0700 Fort Myers Network Support Services
Hialeah 17690 NW 78th Ave
Hialeah, FL 33015
United States
(786) 756-4700 Hialeah Network Support Services
Miami 200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
United States
(786) 646-0567 Miami Network Support Services
Miami Beach 1680 Michigan Avenue
Miami Beach, FL 33139
United States
(786) 522-2526 Miami Beach Network Support Services
Naples 780 5th Avenue S, Suite 200
Naples, FL 34102
United States
(239) 330-4007 Naples Network Support Services
West Palm Beach 515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
United States
(561) 437-1717 West Palm Beach Network Support Services


Microsoft Exchange 2019 Server Deployment Services
Progent can assist your organization in any facet of your upgrade to Microsoft Exchange 2019 such as configuring Windows Server 2019 for hosting Exchange; planning high availability infrastructure for a local, cloud-based or hybrid environment; moving mailboxes; planning and implementing Windows Hyper-V; configuring hardware load balancing (HLB); building Database Availability Groups (DAGs) with MCDB solid-state caching; integrating with Microsoft Teams or Skype for Business 2019 for voicemail; setting up collaboration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft 365; and setting up Outlook clients. For details, see Progent's Microsoft Exchange 2019 planning and configuration services.

Microsoft Exchange 2016 Support
Exchange Server 2016's new design permits easier implementation and expansion, more efficient use of hardware resources, and reduced operational expense. Microsoft Exchange 2016 also offers closer integration with Microsoft 365 apps, support for Windows Server 2016, higher I/O performance, enhanced data loss protection (DLP), and more rapid recovery, feature-rich support for iOS and Android smart phones and tablets, comprehensive web-based management, and a more functional web client. Read more concerning Progent's Microsoft Exchange 2016 integration.

Exchange 2013 Integration
Exchange Server 2013 includes significant improvements to the capabilities of its predecessor Exchange Server 2010 and delivers important new features plus a redesigned architecture. These enhancements favorably impact vital IT areas such as ease of administration, availability, security, cost of ownership, teamwork, expandability, performance, compatibility, and productivity. Progent's certified Exchange Server 2013 consulting professionals can assist your organization to evaluate the potential advantages of upgrading to Exchange Server 2013, create an efficient validation and rollout plan, and educate your IT team to maintain your Exchange 2013 environment. Progent also offers affordable online consulting and support and management services for Exchange 2013. Learn more details about Progent's MS Exchange 2013 Server consulting services.

Microsoft Exchange Server 2010 Consulting Support
Microsoft Exchange 2010 introduced game-changing technology for high-availability, protected, unified messaging. Relative to Exchange Server 2007 or Exchange 2003, MS Exchange 2010 is more affordable to install and support, easier to administer and expand, more comprehensive in capabilities, faster, less prone to single-point failure, more complete in its support for mobile users, and better equipped to guard business data and resist malicious attacks. Learn more concerning Progent's Microsoft Exchange 2010 consulting services.

Microsoft Exchange 2007 Server Consultants
Exchange 2007 is designed to meet the challenges of protection, ubiquitous connectivity, speed, and dependability. Microsoft Exchange Server 2007 offers designed-in resilience that delivers enterprise-class robustness to keep your email system up and running, combat spam and viruses, and enable your company to comply with regulatory requirements. Read more details about Progent's Microsoft Exchange 2007 support.

MS Exchange Server 2003 Consulting
MS Exchange 2003 delivers a dependable, expandable, and easy-to-manage platform with round-the-clock messaging and collaboration as well as low licensing cost. Microsoft Exchange 2003 continues to be widely used due to the fact that it supports a wide range of collaborative functions, including scheduling capabilities, chat groups, and team folders, and in addition provides access to information across physical, organizational, and protocol borders with features like Instant Messaging, low latency communication, and multimedia support. Though Microsoft has ended support for this older platform, Microsoft Exchange 2003 remains among the most popular releases of the Exchange product line. Progent's engineers can help you to support your current Exchange Server 2003 solution or migrate to the latest version of Exchange Server. Find out more details concerning Progent's MS Exchange Server 2003 support services.

MS Exchange Server 2000 Consulting
Unlike Microsoft Exchange 5.5, which has its built-in directory, Microsoft Exchange Server 2000 uses MS Active Directory, offering a simplified administration and protection architecture. Microsoft Exchange Server 2000 still has a large installed base even though Microsoft has terminated support for this venerable platform. Progent's seasoned messaging engineers offer extensive background supporting Exchange 2K and can assist your business to maintain your current Microsoft Exchange 2K environment or show you the economic benefits of more recent versions of Exchange and assist you to migrate affordably to a newer incarnation of the world's most popular messaging platform. Learn more details about Progent's MS Exchange 2000 consulting.

MS Exchange Server 2016 Migration Consulting Services
Progent's consultants can help your business with all stages of your Exchange 2016 migration such as coexistence, piloting, mailbox migration, client remediation and management/end user training. Progent's consultants can help you to assess the business benefits of deploying Exchange 2016, plan and implement a smooth migration, and provide as-needed technical support. Progent can help your business to create an Exchange 2016 Server ecosystem that utilizes on-premises and/or cloud-based resources. Find out more about how Progent's Microsoft Exchange 2016 Server migration consulting services can help you to upgrade affordably from your legacy Exchange environment to MS Exchange 2016 Server.

Exchange 2013 Server Migration Planning and Support
Exchange 2013 Server delivers significant improvements to MS Exchange 2010 Server and introduces powerful new capabilities plus a simpler architecture. Progent's consultants can assist your business to upgrade to MS Exchange 2013 utilizing as much as feasible of your existing resources. Progent's experts can also assist you to integrate MS Exchange 2013 with Lync 2013, SharePoint Server, and Office desktop or Microsoft 365 for enhanced collaboration and eSearch features. Learn how Progent's MS Exchange 2013 Server migration consultants can help you upgrade smoothly to MS Exchange Server 2013 for local, cloud, or mixed deployments.

Exchange Server 2010 Migration Consulting Services
Progent can provide comprehensive help for every step of your Microsoft Exchange 2010 migration including outsourced or co-sourced project management, site prep, project planning, specification of all new software and equipment needed, recommended vendor sourcing, pilot testing at customer location or at Progent's testing facility, setting up transitional coexistence of Exchange 2010 and Exchange 2003 or Exchange 2007, deployment the production system, decommissioning the previous system, and webinar training for customer's IT staff and end users. Find out more details about how Progent's Exchange 2010 Migration Consulting Services can assist you to upgrade affordably and productively from your legacy Exchange system to Microsoft Exchange 2010

Spam Filtering, Data Loss Protection plus Email Content Filtering and Cloud-based Email Encryption
ProSight Email Guard is Progent's spam and virus filtering, data loss protection and email encryption solution that uses the services and infrastructure of leading information security companies to provide web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's ProSight Email Guard Spam Filtering, Virus Blocking, Content Filtering and Data Loss Protection.

Upgrade Support for Microsoft Teams and Microsoft Skype for Business Server
Progent's Microsoft Teams integration experts and Skype for Business consultants can provide online and onsite consulting services for organizations of any size to evaluate the costs/benefits of migrating to Microsoft Teams or Microsoft Skype for Business or Skype for Business Online from any version of Lync Server or Microsoft Office Communications Server. Progent can assist your business to design a local, cloud-based or hybrid topology; integrate Microsoft Teams or Skype for Business with Microsoft SQL Server, Exchange, SharePoint and Microsoft 365; set up HA mechanisms; connect Microsoft Teams or Skype for Business with your PBX system and PSTN gateway; and interface with third-party communication systems such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified information security consultants can assist you create and verify a security strategy for your Microsoft Teams or Skype for Business solution that is compliant with regulatory requirements.

Get in Touch with Progent for Microsoft Exchange Support
If your Florida IT organization is trying to find an Exchange technology consulting professional, call Progent at 800-993-9400 or refer to Contact Progent.

Progent's Consulting and Support Services for Microsoft-powered Platforms
For businesses of all sizes in Fort Lauderdale Florida, Progent's Microsoft-certified consultants can provide low-cost online computer assistance and IT consulting support for the whole family of Microsoft .NET servers. Progent can deliver Windows Server 2019 upgrade expertise, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 design and configuration support, Windows 2008 Server expertise, and Microsoft Windows Server 2003 technical support. Progent's planning, integration, optimization, and support services cover network design, deployment, and management help for project management and documentation, local and remote IT support and system diagnosis, Help Desk Support, certified security consulting, turn-key outsourcing, and ProSight Virtual Hosting solutions.

Progent's Microsoft System Center 2016 consulting experts include System Center 2016 Operations Manager (SCOM 2016) specialists, System Center 2016 Configuration Manager consultants and Microsoft System Center 2016 Virtual Machine Manager consultants who can help you to design and implement Microsoft's solution for centralized management of hybrid cloud environments that combine on-premises resources and cloud-based infrastructure and services.

Progent also offers a full range of online PC desktop consulting and support services such as Windows 10 planning and migration assistance, Windows 8.1 integration, Microsoft Windows 7 maintenance, upgrading to 64-bit computing, upgrading to 64-bit computing, configuring Microsoft 365, and automating workstation deployment.

In case your Fort Lauderdale Florida business needs urgent remote support from a Microsoft certified engineer, visit Progent's Urgent Remote Technical Support.

Read additional details about Progent's Microsoft .NET Server Expertise.



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    Progent can assist your company to plan and execute a smooth migration from a UNIX-based IT system to a network based on Microsoft Windows and suited for supporting Microsoft's popular office productivity software, commercial applications, and developer platforms. Progent's UNIX, Windows and Cisco engineers and software development specialists can help you preserve your data and minimize productivity discontinuity by developing an efficient transition strategy that protects your existing investments in UNIX software and infrastructure. UNIX-to-Windows migration consulting services offered by Progent include analysis of existing environment, transition strategy and validation, MS Exchange migration services, data and application software transition, and processor and media migration and economization.

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    Progent's certified engineers can help your company to pilot Windows 7 to confirm application compatibility and to check its speed and stability operating with your applications. Progent's consultants can also show you how to evaluate the potential business value of moving to Microsoft Windows 7. If Windows 7 makes sense for your business, Progent can help your IT organization to plan and execute a non-disruptive upgrade to Microsoft Windows 7 from a your current release of Windows.

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    Windows 8.1 is designed to run on devices ranging from smartphones and slates to engineering workstations. A wealth of innovative capabilities, such as its touchscreen support and signature tile user interface, provide a broad selection of benefits for organizations who know how to put them to work. Progent's Microsoft-certified experts can help get your business up the learning curve with Microsoft Windows 8.1 and make sure you derive significant business value from the product's many new and enhanced technologies.

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    Progent's Cisco certified Wi-Fi experts offer economical online and on-premises help for both legacy and modern Wave 2 Aironet wireless access points (APs) and Progent can assist you to plan and manage wireless environments that include indoor and outside/ruggedized Aironet APs.

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    Dynamics GP can help you grow and control your company better by offering deep access to strategic information and a rapid ROI. Dynamics GP offers major productivity benefits including its ability to extend the presence of your company, handle your accounting, automate financial processes, unify processes throughout your company, improve inventory control, increase order accuracy, expand revenue and shorten turnaround time, and increase cash flow. Progent can show you how to set up and manage a robust, safe server and communications foundation to support Great Plains, and can provide experienced Dynamics GP/Great Plains support professionals to help you derive the full benefits of your Dynamics GP/Great Plains business management system.

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    Progent can provide economical remote support from engineers skilled in a broad range of utilities and technologies that provide solutions for backing up Microsoft Windows, Apple Mac, and Linux servers and workstations as well as notebooks and handhelds. Progent can provide consulting support for all major data protection products such as Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, CrashPlan, Double-Take Software, MozyPro, Retrospect for Macintosh, Apple Time Machine, vSphere Data Protection, and Solaris FLARs. Progent's consultants can help you to implement, upgrade, or maintain backup/restore solutions for a variety of architectures such as local, edge to datacenter, cloud, or hybrid.

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    System Center Configuration Manager automates software deployment at scale, simplifies security and compliance settings management, keeps track of network assets, guards against company data leakage, provides network health monitoring, enables secure end-user self service, and offers a common point of control for administering mixed-OS ecosystems running on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consulting team and Microsoft Azure cloud specialists can help your organization with any facet of planning, installing, using and troubleshooting a System Center Configuration Manager solution for on-premises, cloud-based, or hybrid environments.

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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    Progent's Sun Solaris platform consulting services provide small and mid-size companies and software developers assistance with managing and maintaining Sun Solaris environments that operate with Microsoft-based technology. Progent can give your organization access to Sun Solaris consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM and CISA credentials. This wide array of expertise provides you with a convenient one-stop consulting firm to help you create and manage a protected and robust cross-platform connectivity and communications solution that allows Sun Solaris and Microsoft interoperability by combining Microsoft Windows with popular variants of UNIX including Apple Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and SGI/Irix or leading Linux derivatives such as RedHat, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.

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    Progent provide businesses of any size enterprise-class network remote or on-premises consulting for networks powered by Windows technology and Microsoft's .NET platform including Microsoft Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Certified IT consultants also can provide security expertise for businesses ranging from the small office to the global enterprise.

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    For small and midsize organizations, computer security and compliance can be excessively complex to stay ahead of but too dangerous to overlook. The world's largest institutions have been breached, and the leading cloud services have occasionally been taken down. It looks like there's nowhere to hide. Progent makes it affordable for smaller companies to carry out vital IT security tasks successfully by providing the advantage of billable time to the closest minute without any minimum charge for remote support. You can have access to a world-class information consultant to deliver precisely the help you need whenever you require it. Progentís CISA, CISM, GIAC, CISSP and ISSAP certified consultants can help your business with any level of network security including vulnerability assessments, virus screening and recovery, spam and email content filtering, email data loss prevention, regulatory compliance reporting, and creating a complete security plan.

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    For mid-size companies looking for network consulting services, Progent can deliver an array of options such as local help, remote assistance, phone-based Call Center, 24x7 support with remote network monitoring, emergency staff augmentation, site relocation services, software development, and expert consulting. For medium-size companies in California or other regions serviced by Progent's onsite consultants, Progent offers professional in-person help for fixing network problems rapidly and affordably.

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    For custom program creation, Progent can supply programming consultants to write line-of-business software in areas such as commercial transaction webs, web site design, Microsoft Dynamics products including Great Plains Software accounting system, and custom management reports produced by Crystal Reports, Microsoft Access, or FRx Reports. Progentís experts can use Internet Information Services to create company-specific eCommerce solutions powered by Microsoft ASP.NET. Also, Progent can provide experts in a broad array of custom program development environments including SQL Server and Delphi. For custom e-Commerce software, Progent also offers expertise in custom Access, custom Visual Basic, custom Excel, and any other specialized programming based on any Microsoft development platform.

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    Progent offers nationwide online technical support and consulting services for companies who operate UNIX, Linux, or Solaris networks or whose information systems feature a combination of UNIX and Microsoft technology. Online network consulting offers maximum return for your IT dollar by preserving client efficiency and shortening the hours billed for computer repair services. Advanced remote support technology and skilled technicians and consultants combine to enable Progent to handle most network issues without wasting time and money by going to your location. In most of situations your IT issues can be remediated by telephone or through a mix of telephone help and remote network analysis. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISM certified security professionals to help with the toughest network issues.

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    System Center 2016 provides major enhancements in the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; unified management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting staff can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.

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    Exchange Server 2013 includes significant enhancements to the functionality of Microsoft Exchange Server 2010 and introduces powerful new features as well as a redesigned structure. These improvements favorably impact key IT areas like manageability, availability, security, operational costs, teamwork, scalability, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting experts can help you evaluate the possible advantages of migrating to Exchange 2013, create an efficient test and deployment strategy, and educate your IT team to maintain your Microsoft Exchange 2013 solution. Progent also offers affordable remote consulting and management for Microsoft Exchange 2013.

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    Besides offering the expertise of Microsoft Dynamics GP (Great Plains) specialists, Progent has experts in Microsoft Dynamics AX ERP Software, Dynamics NAV, Dynamics SL, Dynamics RMS, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro. Progent offers software development, troubleshooting, administration help, upgrade assistance, and one-on-one or group online training tailored to address your particular needs. Progent's experts also can help you build and maintain a secure, robust network infrastructure to support your ERP, MRP and accounting solutions.

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    Progent's pricing policy is to bill for remote service and on-premises help by the minute. As a result, you pay exclusively for received support. Progent does not demand a higher rate for off-hours or urgent service, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no startup fee and requires no monthly commitment for support services provided during normal working hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for fast fixes so you will not be forced to permit less critical problems to stay unaddressed.

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    Progent's ProSight Email Guard uses the services and infrastructure of top data security vendors to provide centralized control and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your security perimeter.

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    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to deal with problems that are within their comfort zone, Progent can concentrate on providing high-value services where Progent faces few competitors. Mid-size companies who utilize trusted freelance service providers or who maintain internal IT staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more robust, secure, and efficient.

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    Progent's Meraki Wi-Fi access point consultants offer remote and on-premises support services to help organizations of any size to design, deploy, manage, upgrade or debug Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can assist your business to configure and support Cisco's Meraki-based wireless networks for environments that range from a telecommuter's home or a remote office all the way to a campus or a multi-site enterprise. Progent can also assist you to integrate other Cisco products such as switches, routers and ASA firewalls to create a cohesive ecosystem that delivers the same connectivity, performance, security compliance, manageability and availability for wired and Wi-Fi users regardless of their mobility or computing device.

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    Progent uses an enterprise-class support reporting system that stores and organizes complete documentation for all billed services. Unlike many independent consultants or local support organizations who offer minimal documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the support documentation sent by every staff member to every customer. The practice of detailing and organizing service activity allows more efficient support and avoids a variety of common problems such as when a support client is virtually held captive to a consultant who wonít let go of vital service information.

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