Enlarging your remote workforce may have a major impact on network architecture, security, and corporate processes. Progent has 20 years of background assisting businesses of all sizes to plan, deploy, manage, optimize, and troubleshoot IT networks that support at-home workers. Progent can assist your Fort Lauderdale company to select the right technologies and follow best practices in creating and maintaining a secure virtual office solution for teleworkers that promotes collaboration and returns top business value. Progent offers services ranging from on demand guidance for getting you over challenging IT bottlenecks to comprehensive project management to help you carry out business-critical initiatives.
Progent can assist Fort Lauderdale, Florida businesses to succeed with any facet of creating a high-performing work-at-home ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk outsourcing, cybersecurity, data protection solutions, and unified management.
Help Desk Services for Remote Workers
An emergency, enterprise-wide changeover to a teleworker business model, which could be driven by an epidemic or as part of a disaster recovery/business continuity preparedness plan, can overstretch even the most efficient internal Help Desk. Progent's Call Center services allow organizations of any size to outsource or supplement their Call Desk by using Progent's remote Technical Response Center team.
- Progent's Standard Help Desk Call Center services utilize Progent's extensive network of online IT support specialists combined with enterprise-class trouble ticketing and tracking technology to offer an affordable, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 desktop support from service requests through trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to check or revise their active tickets, add information, and append screen captures or relevant files. Support services are provided at a substantial discount off Progent's ordinary Level 1 desktop support rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. For details, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Help Desk Call Center Augmentation Service allows your business to supplement your current Call Desk staff by splitting delivery of Call Center support transparently between your in-house support organization and Progent's nationwide pool of desktop support engineers and subject matter specialists. Progent's shared Call Desk service uses a collaborative support solution utilizing the number one PSA platform for managing help requests and ticketing, establishing responsibility, tracking progress, and generating management reports. For information about how Progent's Call Center Supplementation Services can help your company to provide world-class technical support to your telecommuters, refer to Progent's Help Desk augmentation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining an efficient telecommuter environment for your Fort Lauderdale, Florida company, phone 1-800-993-9400 or refer to Contact Progent.