Expanding your telecommuter workforce can have a significant effect on IT architecture, cybersecurity, and company processes. Progent has two decades of experience helping SMBs to plan, deploy, administer, optimize, and debug IT environments that support work-from-home employees. Progent can assist your Fort Lauderdale organization to select the appropriate technologies and follow leading practices in creating and maintaining a secure virtual ecosystem for telecommuters that promotes teamwork and returns top business value. Progent offers support services ranging from as-needed guidance for helping you past challenging technical roadblocks to full project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can assist Fort Lauderdale, Florida organizations to succeed with any aspect of building a high-functioning remote work ecosystem by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk augmentation, security and compliance, data protection solutions, and streamlined management.

Help Desk Support for Telecommuters
A rapid, company-wide changeover to a teleworker business model, which could be motivated by a pandemic or as part of a disaster recovery preparedness plan, can overstretch even a high-performing internal Help Desk. Progent's Call Center services allow organizations to outsource or supplement their Help Desk with Progent's online Technical Response Center services.

  • Progent's Standard Call Desk support services leverage Progent's extensive team of remote technical support experts combined with enterprise-class ticketing and follow-up technology to offer an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 desktop support from initial service requests through ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows at-home employees to monitor or update their current trouble tickets, add information, and upload screenshots or relevant files. Desktop support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical service charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT specialists to deal with complex problems. For more information, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Supplemental Service allows you to augment your current Support Desk staff by sharing delivery of Call Center support transparently between your regular support staff and Progent's nationwide pool of desktop support engineers and subject matter experts. Progent's shared Call Desk service uses a co-sourcing support model based on the number one PSA tool for handling service requests and trouble tickets, assigning responsibility, monitoring progress, and producing management reports. For details about how Progent's Help Desk Supplementation Services can enable your company to deliver best-in-class technical support to your telecommuters, refer to Progent's Help Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and managing an efficient work-from-home environment for your Fort Lauderdale, Florida organization, call 1-800-993-9400 or visit Contact Progent.