Enlarging your remote workforce may have a major impact on network architecture, security, and corporate processes. Progent has 20 years of background assisting businesses of all sizes to plan, deploy, manage, optimize, and troubleshoot IT networks that support at-home workers. Progent can assist your Fort Lauderdale company to select the right technologies and follow best practices in creating and maintaining a secure virtual office solution for teleworkers that promotes collaboration and returns top business value. Progent offers services ranging from on demand guidance for getting you over challenging IT bottlenecks to comprehensive project management to help you carry out business-critical initiatives.

Progent can assist Fort Lauderdale, Florida businesses to succeed with any facet of creating a high-performing work-at-home ecosystem by providing network infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk outsourcing, cybersecurity, data protection solutions, and unified management.

Help Desk Services for Remote Workers
An emergency, enterprise-wide changeover to a teleworker business model, which could be driven by an epidemic or as part of a disaster recovery/business continuity preparedness plan, can overstretch even the most efficient internal Help Desk. Progent's Call Center services allow organizations of any size to outsource or supplement their Call Desk by using Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk Call Center services utilize Progent's extensive network of online IT support specialists combined with enterprise-class trouble ticketing and tracking technology to offer an affordable, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 desktop support from service requests through trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to check or revise their active tickets, add information, and append screen captures or relevant files. Support services are provided at a substantial discount off Progent's ordinary Level 1 desktop support rates, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. For details, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Help Desk Call Center Augmentation Service allows your business to supplement your current Call Desk staff by splitting delivery of Call Center support transparently between your in-house support organization and Progent's nationwide pool of desktop support engineers and subject matter specialists. Progent's shared Call Desk service uses a collaborative support solution utilizing the number one PSA platform for managing help requests and ticketing, establishing responsibility, tracking progress, and generating management reports. For information about how Progent's Call Center Supplementation Services can help your company to provide world-class technical support to your telecommuters, refer to Progent's Help Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining an efficient telecommuter environment for your Fort Lauderdale, Florida company, phone 1-800-993-9400 or refer to Contact Progent.



An index of content::

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    Progent's Cisco-certified wireless consultants can assist organizations of any size to design, deploy, administer and repair Cisco Aironet wireless access point solutions to provide the throughput, range, capacity, scale, security and manageability needed for seamless access between Wi-Fi and wired networks. Progent offers affordable remote and on-premises consulting services for both end-of-life and current 802.11ac Aironet wireless access points and Progent can assist you plan and manage deployments of indoor and outdoor/industrial Aironet Wi-Fi APs.

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  • Solaris-Windows Upgrading
    Solaris Upgrade Help

    Progent can assist your company to design and implement an efficient migration from a Solaris-based IT system to a network based on Microsoft Windows and capable of supporting Microsoft's popular office productivity suites, business applications, and developer tools. Progent's Sun Solaris, Windows and Cisco engineers and software development specialists can help you preserve your information and minimize productivity discontinuity by developing an efficient migration plan that protects your current assets in Sun Solaris application and technology. UNIX-to-Windows migration support services available from Progent include analysis of existing infrastructure, transition strategy and validation, MS Exchange migration services, data and application migration, and server and media migration and economization.

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    Progent's Cisco Catalyst 9100 Series 802.11ax Wi-Fi 6 AP experts can provide economical online and onsite support for Catalyst Wi-Fi 6 wireless access points.

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    Progent's CCIE-certified networking experts can provide advanced support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help you to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server high availability systems.

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    Progent's Wi-Fi site survey and predictive modeling help you to design, install and troubleshoot a Wi-Fi network optimized for your facilities, providing your business a WLAN that delivers the coverage, performance, density, Quality of Service, data protection, and hand-off ability your company requires. Wi-Fi site survey services from Progent include online predictive analysis for designing a wireless network and on-premises site survey services for validating, optimizing, and troubleshooting an operational wireless network.

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    Progent is committed to information transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent faces few competitors. Medium-size businesses who utilize familiar independent service providers or who maintain internal support staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more reliable, secure, and efficient.

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    Progent's Experts Group provides support in important technologies that include Apple OS integration and programs; Expertise for Linux-based, UNIX-powered, and Sun environments; Manufacturing Resource Planning, Enterprise Resource Planning, or CRM customization; Strategic and vertical program support; Chief Information Officer, business analyst, and project management services; Special applications design and deployment; Web site, electronic business, Electronic Data Interchange, and customer information portal development and integration; SQL management and performance help; Management intelligence expertise; and Telecommunications architecture support.

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    Exchange 2013 incorporates significant improvements to the functionality of its predecessor Exchange 2010 and introduces important innovations plus a redesigned architecture. These improvements favorably impact vital areas including ease of administration, high availability (HA), security, operational costs, teamwork, scalability, throughput, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consulting experts can assist your organization to evaluate the potential advantages of migrating to Microsoft Exchange 2013, design a cost-effective test and rollout plan, and educate your IT staff to manage your Exchange Server 2013 solution. Progent can also provide affordable online consulting and management for Microsoft Exchange Server 2013.

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    Remote management cards offer network administrators full control of a server without the requirement for a personal visit. Using these server management cards, all console screen information plus keyboard and mouse functionality are transferred to an off-site session to an IT professional who can be located anywhere with Internet access. Progent's Microsoft and Cisco authorized consultants can assist you to design, deploy, and support a fault-tolerant company network that incorporates remote server management cards and Progent can utilize these remote management cards to deliver low-cost remote technical support. Progent has experience with a number of remote server management cards including Aten IP9001 remote server management cards, American Megatrends MegaRAC remote server management cards, Dell DRAC cards, HP Lights-Out 100c remote management cards, and Peppercon remote server management cards.

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  • After Hours Support Desk Services Remote Support Services
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    Progent's Microsoft certified experts offer several service programs to help mid-size and large companies develop an efficient and productive internal Computer Support Help Desk Call Center. Progent's consulting services include Return on Investment analysis, process analysis and improvement, management reporting, education of in-house personnel, and documentation of processes. Progent's Software Selection and Deployment Support Services help companies analyze the various high-quality Help Desk software packages on the market and decide what packages may be too expensive, lack key functions, or align poorly with your company's corporate culture. Progent also offers temporary staffing for organizations who want to reinforce their in-house Help Desk team for special tasks or to fill in for vacationing or indisposed workers.

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    Progent can provide small and mid-size businesses supplemental or fully outsourced Help Desk services for an offsite workforce.

  • Exchange 2013 Server Professional IT Services Exchange 2013 Outlook Web App
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  • Les Kent has a 35-year track record of effective technology integration, business administration, marketing, and operations. He has demonstrated a talent for creating elegant information technology solutions in his roles as as a system architect, software developer, project manager, deployment consultant, and problem solver for small companies, new ventures, and global enterprises.

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    Progent's Microsoft and Cisco-certified network experts can help your organization to determine the benefits of Exchange Server 2010 for your company and can assist your IT staff to design and carry out an efficient upgrade to Microsoft Exchange 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange Server 2007 that will offer fast ROI by increasing your productivity, cutting the cost of hardware and support, streamlining management, and integrating your vital communications platforms.

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  • SQL Server 2016 Outsourcing
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    Microsoft SQL Server 2016 introduces significant improvements in performance, capacity, security, high-availability, mobile computing support, plus built-in business intelligence. New features include PolyBase for processing SQL and NoSQ databases in one appliance for data warehousing, R language support, Row-level Security, Mobile Reports, and seamless control over local and cloud-based operations and services. Progent's Microsoft-certified consulting team can deliver online and on-premises expertise to assist organizations of all sizes to implement, manage or troubleshoot any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other key Microsoft products such as Windows Server and Hyper-V, Exchange Server 2016, SharePoint Server, Microsoft Dynamics CRM and GP, Skype for Business, and System Center Operations Manager.

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  • 64-bit Processing Consultant
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    Progentís Microsoft-premier consultants can assist you to update your desktops from 32 to 64 bits. Progent can help your company to calculate the risks and advantages of migrating to 64-bit desktop processing, design an efficient upgrade strategy that reduces business disruptions, and provide inexpensive, professional remote support to aid you to configure 64-bit PC desktop operating systems and application software on your current computers.

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  • 24 Hour Microsoft Certified Smartphone Onsite Technical Support
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    Progentís professionals offer expertise in multiple disciplines related to mobile connectivity including network topology, wireless data synchronization, wireless security, mobile email, Microsoft Windows Mobile, Research in Motion Blackberry, and wireless application development. Progent's Microsoft and Cisco certified consultants can save your organization work and expense by using their wireless expertise to show you how to choose and configure wireless connectivity solutions that make sense for your business. Progent can also tune your network architecture so that mobile appliances work more reliably.

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  • Urgent VMware Site Recovery Manager and NSX Specialist
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  • Juniper J2320 Router Network Consultant Juniper J Series Gateway Security Consultancies
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    If your company runs a Sun Solaris environment or a mixed-platform computer system, Progent's CISM, CISSP and ISSAP-certified security specialists can help your whole enterprise in a broad range of security topics including security administration procedures, security architecture and models, access control systems and techniques, applications development security, operations security, physical security, communications, network and Internet security, and business continuity planning. CISM, CISSP and ISSAP define the basic skills and international standards of performance that information security managers are expected to master. These certification provide IT management the confidence that those who have earned their CISM or CISSP qualification have the background and knowledge to deliver effective security support and consulting services.

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    Exchange 2013 incorporates significant improvements to the functionality of its predecessor Microsoft Exchange 2010 and introduces powerful innovations as well as a redesigned structure. These improvements affect vital facets of IT like manageability, availability, security, operational costs, teamwork, scalability, performance, compatibility, and the user experience. Progent's certified Exchange Server 2013 consultants can assist your organization to evaluate the potential business benefits of migrating to Microsoft Exchange 2013, create an efficient validation and rollout strategy, and train your IT team to maintain your Microsoft Exchange 2013 solution. Progent also offers affordable remote consulting and support and management for Exchange Server 2013.

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    Progent offers national remote help and troubleshooting services for businesses who run Solaris environments or whose information systems feature a combination of Sun Solaris and Microsoft Windows technology. Online network consulting offers optimum leverage for your IT budget by preserving user productivity and shortening the hours billed for computer analysis and repair. Sophisticated remote support technology and skilled service specialists and consultants combine to enable Progent to handle most IT problems without wasting time and money by going to your site. In the vast majority of cases your IT problems can be dealt with by telephone or via a mix of telephone support and remote access. Progent can put you in touch with Cisco certified CCIE network engineers and CISM certified security professionals to assist you with the most difficult network problems.

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    Progent's Microsoft-certified engineers can help you design, document, carry out, administer, and repair a network-wide migration to 64-bit server and desktop OS software and business applications. Progent can help you pilot your 64-bit infrastructure to verify that it handles all of the key 32-bit applications that you intend to keep plus the new 64-bit editions of applications you wish to install.

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    Amazon Marketplace Web Service is a collection of APIs that enables Amazon sellers to streamline their business processes by automating crucial sales functions such as listings, orders, payments, fulfillment, and reports. By leveraging Amazon's vast online ecosystem and automating their sales, vendors can broaden their market, reduce their operating costs, accelerate response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide application programming, workflow integration, project management support, and mentoring so you can cut development time and costs and get to market quickly.

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    In performing consulting projects for corporate customers, Progent uses a structured methodology driven by specified milestones in order to achieve budgetary, scheduling and technical goals while reducing productivity disruption. Progent's Enterprise Services Project Methodology follows industry project management standards derived from the best practices defined by the Microsoft MSF methodology which specifies requirements definition, design recommendations, pilots, design adjustments, and professional deployment. All phases are recorded to provide a detailed description of technical services performed and to help in ongoing system support.

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    To provide cost-effective network services for small companies, Progent has developed comprehensive IT outsourcing packages that offer small offices fast access to technical help without forcing you to hire, train, and maintain a large full-time computer support staff. Progentís IT outsourcing services give you an economical way for building a secure and reliable system for your favorite Microsoft Windows office productivity suites such as Microsoft Office XP and Microsoft Office 2003.

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    Technology Consulting iPhone and Skype for Business integration

    Progent offers affordable online assistance to help you to design, deploy, and troubleshoot any facet of your iOS and Windows integration efforts and is available for quick tasks to help you get past occasional technical roadblocks or long-term engagements to help you complete business-critical projects on schedule and within budget. Progent has experience in on-premises, cloud-centric, or hybrid environments and can help you build or maintain a highly available, secure and efficient network infrastructure that aligns with your computing model. Progent can also provide online and onsite training for individuals or groups to show you how to manage and use your iOS devices in a safe, team-oriented ecosystem that maximizes the business value of your information network.

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    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical data, applications and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced support to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical data.

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    Stealth intrusion checking is an important part of any overall IT system security plan. Progentís security professionals can run extensive penetration checks without the knowledge of your organization's internal network support staff. Unannounced penetration checking uncovers whether current security defense tools such as intrusion incident alerts and event log analysis are properly configured and actively monitored.

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    Progent's Intune consultants can help you to understand the strategic case for adopting Intune for managing your web-facing mobile devices including notebooks, smartphones, and tablets powered by Windows, Apple iOS, and Google Android. Progent's Intune consultants can assist you to define security and compliance policies, plan and deploy pilot systems to evaluate the appropriateness of Intune for your network, install Intune across your IT ecosystem, combine Intune with System Center Configuration Manager for unified change management, and provide ongoing support for your Intune solution.

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  • Setup and Support Microsoft Office SharePoint Server 2013 SharePoint Server 2007 Remote Technical Support
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  • 24x7 OS X Disaster Recovery Consultant Services
    Apple Mac Firewalls Audit

    Progent's CISM-certified security staff can show you how to safeguard your Mac environment through professional services such as performing security tests, recovery from virus and denial of service penetrations, setting up firewalls, implementing secure remote and mobile access, installing monitoring software for protection against viruses, spam, and malware, and developing a comprehensive security strategy appropriate for the particular objectives of your business network.

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    Amazon AWS integration Development Company

    Progent can provide affordable online support to assist companies of any size to integrate Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3, and Glacier. Progent can assist your IT team with every phase of Amazon AWS migration and troubleshooting including needs analysis, preparedness assessment, system design, testing, deployment, centralized administration, performance optimization, software license management, backup/restore mechanisms, and security and compliance.

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  • Top BlackBerry Exchange Network Consulting BlackBerry Software Small Business IT Consulting Company

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    macOS Networking Setup and Support

    Progent's Mac networking consultants can help you with a wide range of network foundation areas such as network architecture, remote and mobile access, internetwork compatibility, protection, and new technologies including VoIP and high-speed wireless connectivity. For company networks based solely on Apple Mac OS X or for systems that use a combination of Mac, Linux and Windows based servers and workstations, Progent has the experience and size to deal with the complexity of planning, configuring, and maintaining a system infrastructure that is reliable, safe, productive and aligned with your business goals. Progent can help you configure Appleís Xserve enterprise servers, Xserve RAID zero-downtime storage systems, and Apple's Xsan storage area network solution. Progent can also provide certified professionals to help you with Cisco routers and switches.

  • Top Consultants network infrastructure documentation management Consultant ProSight certificate expiration management

  • Bandwidth Throttling Test Lab Professional
    Engineers application Testing Lab

    The Progent Test and Training Lab at the QTS (formerly Herakles) Internet Data Center can be used for piloting line-of-business applications, creating efficient migration procedures, assessing and tuning performance, designing or validating business continuity strategies, mitigating compatibility issues, and establishing training environments for the latest technologies. For Progent customers who lack sufficient in-house resources to configure effective test systems, Progent's Test and Training Lab reduces capital costs and engineering risk while keeping vital IT initiatives on schedule.

  • Top Quality Windows 2000 Integration Support Microsoft Windows 2000 Consulting
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  • MCSE Expert Certified SharePoint 2013 Office Web Apps Server Technology Consulting
    SharePoint 2013 Community Sites Online Consulting

    Progent has been delivering SharePoint consulting services since the first SharePoint product was published over a decade ago, and Progent has the scope of technical know-how to assist businesses of any size to plan and implement a SharePoint Server 2013 installation and develop SharePoint 2013 apps that add significant business benefit to your information network. Progent's Microsoft-certified consultants can help your company to assess the business advantages of upgrading to SharePoint 2013 or SharePoint Online from earlier releases of SharePoint or from a different collaboration solution; decide if an in-house, online or hybrid deployment is best suited for your busi9ness; and select the right edition of SharePoint 2013 for your purposes. Progent can provide full project management outsourcing or can help in specific jobs related to your SharePoint 2013 deployment.

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  • Top Rated Microsoft Windows 7 Evaluation Online Consulting Immediate Windows 7 Integration Troubleshooting

  • Cisco Small Medium Business Computer Consulting Firm
    Mid-sized Office Server Help

    Progent provides network support for medium size companies who have 100 to 250 network clients. The medium size company or work group has traditionally been an underserved part of the market for network support services. The overhead and support delivery models of large outside service organizations make them excessively expensive for the typical mid-size business or small medium business (SMB), which usually has a modest IT budget with which to maintain an information network whose advanced technology and capability are often similar to the information systems of much bigger enterprises. Progent's support delivery model, which takes great advantage of online support, virtual network technology and proactive network monitoring, dramatically lowers the IT support expenses of an SMB while providing the mid-size organization with enterprise-level support from certified, IT experts knowledgeable in a wide range of midsized business technologies. If your mid-sized organization or small business is searching for levels of network help appropriate by a medium size organization without paying enterprise costs, you need Progent.

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  • Windows Server 2012 R2 Clustering Specialists
    Windows Server 2012R2 Hyper-V Virtual Switch Integration

    Progent's Microsoft-certified professionals can help you to assess the advantages of Windows Server 2012 R2 for your company, create pilot systems and migration plans, optimize your network for local, multi-site, cloud-based, and partial-cloud datacenters, educate your IT support team, create an enterprise-wide security strategy, streamline IT administration, assist with application development, and generate and test a DR/BC plan.

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  • Antivirus Consulting
    Anti-Spam Technology

    E-Mail Guard is a complete solution for blocking spam and virus attacks. E-Mail Guard handles the protection and management of corporate email by offering continually improved spam and virus blocking, policy administration, content testing, and protection against email-borne DHA and Distributed Denial of Service attacks. E-Mail Guard also features monitoring, management and reporting utilities plus outgoing email filtering to let you repair your e-mail system and specify and regulate corporate security policy.

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  • Comprehensive Event Management Consulting Services
    Setup and Support Comprehensive Event Management

    Progent provides a selection of network service bundles for small organizations. These IT outsourcing and server monitoring solutions are based on the proactive problem solving abilities of System Center Operations Manager, a state-of-the-art server and system management product that monitors the reliability, throughput, and security of your network and isolates incipient problems before they can disrupt your network. With Progent's economically priced network support packages, small companies can select a basic co-sourcing service program built around Operations Manager 2007 with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing solution.

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    Progent's Management Team Small Business IT Outsourcing Services

    Progent's management team includes industry veterans with decades of background providing computer consulting services, technical support, and strategic IT planning to organizations ranging from small offices to Fortune 500 companies. Great service calls for great people, and Progent stands out by having put together a management staff able to provide customers with the top service value available anywhere.

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