Expanding your at-home workforce can have a significant impact on network architecture, cybersecurity, and corporate workflows. Progent has 20 years of experience helping businesses of all sizes to plan, deploy, manage, optimize, and debug IT networks that support at-home workers. Progent can help your Fort Lauderdale company to select the appropriate tools and follow leading practices in building and maintaining a safe virtual ecosystem for telecommuters that promotes collaboration and returns top business value. Progent can provide support services ranging from as-needed expertise for helping you over challenging IT bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.

Progent's consultants can assist Fort Lauderdale, Florida businesses to with any aspect of building a high-functioning work-from-home environment by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, helpdesk services, security and compliance, backup/restore solutions, and centralized management.

Help Desk Call Center Support for Telecommuters
A fast, organization-wide changeover to a from-home business model, which could be the result of an epidemic or as part of a business continuity plan, can overwhelm even a well-staffed internal Support Desk. Progent's Call Center services make it possible for organizations to outsource or expand their Call Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Call Desk support services leverage Progent's extensive network of remote IT support experts along with world-class ticketing and tracking technology to provide an economical, modern Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 PC technical support from initial service requests through ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to monitor or update the status of their current trouble tickets, add details, and append screen captures and attachments. Support services are provided at a significant price reduction off Progent's normal Level 1 technical support charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 support experts to resolve complex problems. For more information, refer to Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Desk Supplemental Service enables your business to augment your current Call Desk staff by splitting delivery of Call Desk support services transparently between your in-house support personnel and Progent's extensive pool of PC support technicians and subject matter experts. Progent's shared Support Desk service uses a co-sourcing support solution utilizing the number one professional services automation (PSA) tool for managing service requests and trouble tickets, establishing ownership, tracking progress, and producing reports. For information about how Progent's Call Desk Supplementation Services can help your company to deliver world-class technical support to your from-home workers, see Progent's Call Center supplementation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing a productive work-from-home environment for your Fort Lauderdale, Florida company, phone 1-800-993-9400 or refer to Contact Progent.

An index of content::

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    Lync 2010 provides IM, Presence, voice/video conferencing, desktop collaboration, as well as IP-based and public switched telephone network (PSTN) voice communication. Lync 2010 can extend the capability of Exchange Server, SharePoint Server and Office desktop or cloud-based Office 365 and simplify administration via integration with Windows AD. Lync 2010 can also reduce expenses by doing away with Voice-over-IP hardware and subscription fees, PBX gear, or legacy teleconferencing solutions. Progent's certified unified communications experts can provide remote and onsite support services to assist you to maintain and repair your existing Lync Server 2010 deployment or assess the benefits of upgrading from Lync Server 2010 to Skype for Business, which is the renamed and revamped version of the product. Progent can also assist your organization to plan and execute an efficient Skype for Business upgrade.

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    For small companies interested in Progent's network support outsourcing, consulting, or troubleshooting services, phone 800-993-9400 or e-mail information@progent.com.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of top data security companies to provide centralized management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter.

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    If your company computer system combines Sun Solaris technology with MS Windows, Progent can assist you to incorporate your computers into a unified network that allows all your OS platforms to coexist for easy administration, seamless information exchange, high availability, enhanced performance, and strong security. Progent's Solaris and Microsoft Windows integration assistance offerings feature IT architecture configuration and service, support for Microsoft Windows services for UNIX (SFU), online network monitoring and management, remote technical help and troubleshooting, in-person technical support, and Contact Center services.

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    Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine physical IT assets along with public cloud services. To help you to integrate cloud services with networks, Progent offers a variety of cloud integration services such as Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has two decades of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.

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    If your business computer system mixes Linux technology with Windows, Progent can help you to incorporate your servers into a cohesive network that permits all your operating systems to coexist for simple administration, seamless information exchange, high reliability, superior performance, and strong protection. Progent's Linux and MS Windows coexistence assistance offerings include network architecture integration and support, consulting for Microsoft Windows services for UNIX (SFU), remote network monitoring and management, online technical help and troubleshooting, in-person technical support, and Contact Center services.

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    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital data, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's disaster recovery consultants can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FINRA, and PCI and, when needed, can help you to restore your business-critical data.

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    Progent's certified SharePoint 2019 and SharePoint Online consultants can provide economical online and onsite expertise, software development, and technical support services for businesses of any size who intend to migrate to SharePoint 2019 or SharePoint Online from prior versions of SharePoint. Progent can help customers design and execute an efficient upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that incorporates onsite and cloud-based components into a seamless intranet solution.

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    Microsoft SQL Server 2014 includes major improvements in critical areas including performance, availability, security, and cloud readiness. SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory capability that operates transparently across all workloads including Online Transaction Processing (OLTP), data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide efficient online and on-premises consulting services including planning, configuration, administration, troubleshooting, and software development expertise to enable businesses of all sizes to realize maximum business value from their SQL Server 2014 investment.

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    Microsoft Mac Office allows Apple Macintosh users to run the world's most popular business programs. Progent's Apple-certified Mac consultants can help you set up Microsoft Office for Macintosh on a mixed-platform network combining Apple OS X and Windows platforms so that Macintosh users can take advantage of the new features in Microsoft Word, Excel, PowerPoint and Entourage in order to share information and system resources with co-workers who run Windows. Progent's consultants have experience with both Mac and Windows platforms and can support networks that mix Apple Macintosh with Windows systems with extensive resource sharing, or environments which intentionally limit collaboration between Apple Mac and Windows systems.

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    Progent can help you to configure Cisco wireless LAN controller appliances to manage Wi-Fi LANs of all sizes. Progent can help you to administer and debug your existing Cisco Wi-Fi environment or implement a smooth migration to Cisco's modern Wi-Fi controller technology.

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    Progent offers affordable online and on-premises consulting to assist organizations of any size to move any part of their critical IT resources to Google Cloud Platform services. This can save management hassle and equipment costs and allow access to Google's cutting edge AI and machine learning tools. Progent can help your IT team with every aspect of Google Cloud Platform integration including needs analysis, readiness evaluation, architectural design and review, pilot testing, configuration, centralized administration, performance optimization, licensing management, backup/restore solutions, and security and compliance.

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    By using virtual server technology, companies are able to run many virtual servers on one physical server. Virtual server technology allows companies to enjoy all the advantages of server isolation, while avoiding the expense associated with purchasing extra server equipment. Virtualization is the critical technology for private clouds, which offer major advantages such as lowering the costs of hardware, facilities, and management while enhancing data security, network availability, and recoverability. Other key server management technologies include network monitoring utilities, Microsoft WSUS, and remote server management cards. Progent's certified server management consultants can help you in all areas of server consolidation and administration to allow your company to cut costs and conserve time.

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    Progent's Windows Server 2016 disaster recovery consultants can assist your organization to plan and deploy a disaster recovery solution built around Microsoft's cloud-tested Failover Clustering technologies such as Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class storage clusters using low-cost equipment, VM Load Balancing for improving the performance and resilience of Failover Clusters while minimizing capital investment and management overhead, and Cloud Witness for easy, affordable creation of a failover cluster quorum arbitration point.

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    The Progent Test and Training Lab at the QTS Data Center is available for testing line-of-business applications, developing cost-effective migration methodologies, evaluating and tuning performance, planning or validating disaster recovery strategies, mitigating compatibility issues, and building training environments for new technologies. For Progent customers who lack sufficient internal resources to configure effective pilot systems, the lab cuts capital costs and technical risk while keeping vital network initiatives on schedule.

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    Altaro VM Backup software provides small businesses a reliable and affordable solution for backing up and recovering Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for local, remote, multi-site, and cloud-hosted environments and also supports cost-effective cloud backup to Microsoft Azure Block Blob storage. Top features include industry-leading inline deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup intervals as little as five minutes for reducing your Recovery Point Objective, military-grade encryption, granular recovery capability for specific files and emails, extensive support for Windows Cluster Shared Volumes and vCenter for managing large-scale environments, and support for Microsoft VSS technology to back up online virtual machines without downtime. Progent is a certified Altaro partner and offers a broad array of consulting services to assist you to design, install, optimize and troubleshoot a backup and disaster recovery solution based on Altaro VM Backup software.

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    Microsoft Small Business Server is a low-cost suite of server products that provides the foundation for a feature-rich but easy-to-manage information. The inter-connectivity demands of the Microsoft .NET functions included with Small Business Server calls for an IT expert with hands-on expertise and broad experience in designing and implementing effective end-to-end information technology solutions. Progent's Microsoft-certified experts have broad backgrounds with the technologies built into Microsoft SBS 2011 and Microsoft SBS 2008. This experience ensures you success in deploying, managing, and troubleshooting network environments powered by the Microsoft SBS line of servers and programs.

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    ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can save up to half of the time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it.

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    Progent's ProSight Virtual Hosting combines proven virtual server technology, a world-class data center, and the support services of Progent's Microsoft-certified consulting team to provide small companies with a comprehensive IT outsourcing solution that enhances network availability and security, eliminates management hassle, and cuts costs. With Progent's Private Cloud Hosting, a smaller company can have all of its operating system platforms and critical application servers hosted in a safe and fault tolerant data center on a high-performance, high-availability virtual machine configured and supported by Progent's network service experts.

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    Progent's Cisco-Meraki Wi-Fi access point consultants can help your organization to plan, configure, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments ranging from a small office to a campus or a multi-site enterprise. Progent can also assist you to incorporate other Cisco devices for centralized management.

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    Years of background providing Microsoft support and Cisco technology consulting has allowed Progent to build a unique capability for supporting branch offices that require IT service with the responsiveness common to with small companies but which offers professional client interaction, complete documentation, and compliance with enterprise IT protocols. If your corporation maintains a branch office situated anywhere in or any area covered by Progent's engineers, Progent can offer a wide array of on-premises and off-site network consulting services and network design assistance.

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    Progent offers a broad range of cost-effective consulting and support services to assist you to deploy, configure, repair, and manage workstations and laptops based on Windows, macOS and OS X, or popular editions of Linux. Progent can offer on-premises or remote technical support for individual machines or notebooks or work with your business to design and carry out a large-scale migration to new or updated operating system platforms and applications. Progent can also supply consultants and technicians to help you to prepare for and implement a company relocation or consolidation designed to produce minimal disruption of your business.

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