Expanding your remote workforce can have a significant impact on network architecture, cybersecurity, and corporate processes. Progent has two decades of background helping SMBs to design, configure, administer, tune, and troubleshoot IT networks that support at-home workers. Progent can help your Fort Lauderdale company to select the appropriate tools and adhere to leading practices in creating and operating a secure virtual solution for telecommuters that promotes collaboration and returns top business value. Progent can provide services that go from as-needed expertise for getting you past challenging technical roadblocks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent can assist Fort Lauderdale, Florida businesses to succeed with any aspect of building a high-functioning work-at-home environment by providing infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk services, security monitoring, data protection solutions, and streamlined management.

Help Desk Call Center Services for Remote Workers
A rapid, company-wide switchover to a teleworker business model, which could be driven by a pandemic or as part of a disaster recovery/business continuity process, can overstretch even the most efficient internal Support Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or supplement their Help Desk Call Center with Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk Call Center support services leverage Progent's nationwide team of online technical support experts combined with enterprise-class ticketing and tracking software to offer an economical, advanced Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from initial help requests to ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows from-home workers to track or edit the status of their current trouble tickets, add information, and upload screen captures and attachments. Support services are provided at a significant discount off Progent's normal Level 1 technical service charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 support specialists to deal with complex issues. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Desk Supplemental Service allows your company to supplement your current Support Desk team by splitting delivery of Call Desk support services transparently between your in-house IT support staff and Progent's nationwide pool of desktop support technicians and subject matter specialists. Progent's shared Help Desk Call Center service is based on a collaborative support model based on the leading professional services automation (PSA) tool for managing help requests and trouble tickets, establishing ownership, monitoring progress, and generating reports. For information about how Progent's Help Desk Call Center Augmentation Services can enable your company to deliver world-class desktop support to your at-home workforce, refer to Progent's Call Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing a productive telecommuter solution for your Fort Lauderdale, Florida organization, call 1-800-993-9400 or go to Contact Progent.