Expanding your remote workforce can have a significant effect on network architecture, security, and company workflows. Progent has 20 years of background helping SMBs to plan, configure, administer, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Fort Lauderdale company to pick the appropriate technologies and follow best practices in creating and maintaining a safe virtual ecosystem for teleworkers that promotes collaboration and returns top business value. Progent can provide services that go from on demand guidance for getting you over occasional technical roadblocks to full project management or co-management to help you successfully complete business-critical tasks.

Progent can help Fort Lauderdale, Florida companies to succeed with any aspect of creating a high-performing work-from-home environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud integration, helpdesk outsourcing, security and compliance, backup/restore solutions, and centralized management.

Help Desk Services for Telecommuters
A rapid, company-wide switchover to a teleworker workforce, which might be driven by a pandemic or as part of a business continuity plan, can overstretch even a high-performing internal Call Center. Progent's Help Desk Call Center services allow organizations of any size to outsource or supplement their Help Desk with Progent's remote Technical Response Center services.

  • Progent's Standard Help Desk Call Center services leverage Progent's nationwide network of online IT support experts combined with enterprise-class trouble ticketing and follow-up software to provide an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of online Level 1 PC support from service requests to ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal enables from-home workers to monitor or revise the status of their active tickets, enter information, and upload screenshots or relevant files. Technical support services are provided at a significant discount off Progent's ordinary Level 1 technical service rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. For details, see Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Supplemental Service enables you to augment your current Call Desk team by sharing delivery of Help Desk services seamlessly between your regular IT support organization and Progent's nationwide team of PC support technicians and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a collaborative support model utilizing the leading PSA platform for handling service requests and trouble tickets, assigning ownership, tracking progress, and generating management reports. For details about how Progent's Support Desk Supplementation Services can help your business to provide world-class desktop support to your telecommuters, go to Progent's Support Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing an efficient telecommuter environment for your Fort Lauderdale, Florida business, phone 1-800-993-9400 or visit Contact Progent.