Expanding your remote workforce can have a significant impact on network architecture, security, and company workflows. Progent has 20 years of experience assisting small and mid-size businesses to plan, configure, administer, optimize, and debug IT environments that incorporate work-from-home employees. Progent can help your Fort Lauderdale company to select the right technologies and adhere to best practices in building and operating a secure virtual ecosystem for teleworkers that facilitates collaboration and returns maximum business value. Progent offers support services ranging from on demand guidance for getting you over challenging IT bottlenecks to comprehensive project management to help you successfully complete mission-critical tasks.
Progent's consultants can help Fort Lauderdale, Florida businesses to succeed with any aspect of building a high-performing work-from-home ecosystem by delivering infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk augmentation, data security, backup/restore solutions, and unified management.
Help Desk Services for Remote Workers
An emergency, enterprise-wide changeover to a from-home business model, which could be activated by a pandemic or as an element of a disaster recovery plan, can overwhelm even the most efficient internal Call Desk. Progent's Help Desk Call Center services make it possible for organizations to outsource or expand their Call Desk with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Support Desk services utilize Progent's nationwide team of online technical support specialists along with enterprise-class ticketing and follow-up technology to provide an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 PC support from initial service requests through ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables from-home workers to check or edit the status of their current tickets, add information, and append screenshots and attachments. Desktop support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop service charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT experts to deal with complex problems. For more information, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Support Desk Augmentation Service allows your company to augment your existing Help Desk staff by sharing responsibilities for Call Desk support services transparently between your in-house support organization and Progent's extensive team of desktop support engineers and subject matter specialists. Progent's shared Support Desk service is based on a collective support model utilizing the leading professional services automation platform for handling help requests and trouble tickets, assigning responsibility, tracking progress, and producing reports. To find out how Progent's Call Center Supplementation Services can help your business to deliver best-in-class IT support to your teleworkers, go to Progent's Help Desk Call Center supplementation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining an efficient telecommuter environment for your Fort Lauderdale, Florida business, phone 1-800-993-9400 or visit Contact Progent.