Expanding your at-home workforce can have a significant impact on network architecture, cybersecurity, and corporate workflows. Progent has 20 years of experience helping businesses of all sizes to plan, deploy, manage, optimize, and debug IT networks that support at-home workers. Progent can help your Fort Lauderdale company to select the appropriate tools and follow leading practices in building and maintaining a safe virtual ecosystem for telecommuters that promotes collaboration and returns top business value. Progent can provide support services ranging from as-needed expertise for helping you over challenging IT bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.
Progent's consultants can assist Fort Lauderdale, Florida businesses to with any aspect of building a high-functioning work-from-home environment by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, helpdesk services, security and compliance, backup/restore solutions, and centralized management.
Help Desk Call Center Support for Telecommuters
A fast, organization-wide changeover to a from-home business model, which could be the result of an epidemic or as part of a business continuity plan, can overwhelm even a well-staffed internal Support Desk. Progent's Call Center services make it possible for organizations to outsource or expand their Call Desk with Progent's remote Technical Response Center team.
- Progent's Standard Call Desk support services leverage Progent's extensive network of remote IT support experts along with world-class ticketing and tracking technology to provide an economical, modern Support Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 PC technical support from initial service requests through ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to monitor or update the status of their current trouble tickets, add details, and append screen captures and attachments. Support services are provided at a significant price reduction off Progent's normal Level 1 technical support charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 support experts to resolve complex problems. For more information, refer to Progent's Standard Helpdesk Services for small companies.
- Progent's Call Desk Supplemental Service enables your business to augment your current Call Desk staff by splitting delivery of Call Desk support services transparently between your in-house support personnel and Progent's extensive pool of PC support technicians and subject matter experts. Progent's shared Support Desk service uses a co-sourcing support solution utilizing the number one professional services automation (PSA) tool for managing service requests and trouble tickets, establishing ownership, tracking progress, and producing reports. For information about how Progent's Call Desk Supplementation Services can help your company to deliver world-class technical support to your from-home workers, see Progent's Call Center supplementation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing a productive work-from-home environment for your Fort Lauderdale, Florida company, phone 1-800-993-9400 or refer to Contact Progent.