Fast Online Support for Fort Lauderdale Florida Computer Networks
For businesses located in Fort Lauderdale Florida, Progent provides online help for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided remote support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, as well as the services of CISSP-qualified security experts to handle advanced security architecture and diagnostic jobs.
Progent's remote technical support experts offer exceptional leverage because they have the practical background and are equipped with the sophisticated tools required to solve most information system problems rapidly. Efficient support reduces immediate expenses since service calls require minimal billable consulting minutes. Remote support also eliminates the expense of sending an engineer to your location. Your organization benefits even more with incidental expenses by minimizing or avoiding system downtime and associated costs stemming from business discontinuity, disgruntled clients, idle workers, and distracted executives. Progent's extensive online consulting know-how is particularly valuable for businesses that rely on public clouds for vital infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.
Progent's billing policy for remote help is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you pay exclusively for the services that you receive. In contrast to typical remote service firms, Progent requires no initialization charge or minimum job duration. Progent's one-minute billing unit and clean model for pricing prevent situations where speedy. minor repairs manage to end up as large bills. Progent's penchant for disposing of technical issues quickly means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an arsenal of customized technologies and field-proven methodologies which permit the maximum degree of effectiveness for remote technical support and repair for computer networks of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's online support team to access your computer system without violating network security.
Progent's powerful technical support database application keeps extensive records for all service that Progent's clients have received. Progent's staff service personnel have access to the specifics of all help rendered to each Progent customer by any Progent engineer. This history of issues and solutions is stored as a quickly accessible proprietary knowledge base that enables Progent's remote support experts to communicate their knowledge with the whole team to ensure that the quality of Progent's technical support improves over time. Progent's advanced accreditations and working associations with key industry leaders such as Cisco and Microsoft open up other vast technical support databases and allow quick response from vendors' in-house support staff with the result that Progent's online service experts are able to determine the most efficient solutions quickly.
Remote technical services provided by Progent to customers in Fort Lauderdale Florida include:
Authorized MS Windows Support
Progent's Microsoft-premier online support experts can provide computer repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can assist you with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server migration, Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Skype for Business Server migration support, Microsoft Lync Server integration, and Microsoft Communications Server upgrade,
Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of affordable PC desktop consulting and support services to assist you business to install, integrate, repair, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop consulting services include providing Windows 10 migration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the management of your PCs and cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE credential is the premier accreditation for network infrastructure consultants, and validates a person's network technology skills at the master level. CCIEs know how to handle the most challenging issues occurring in network infrastructure planning, installation, administration, security, and repair. CCIEs work with the highest priority with Cisco's internal engineers in isolating problems with Cisco IOS Software network management utilities and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their depth of expertise allows them to solve problems quickly. In many instances, less experienced engineers can wrestle for hours or days with identical problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can tie into your network by means of the latest on-line support tools in order to provide fast, secure, and economical diagnosis and remediation.
South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||7715 Northwest 48th Street, Suite 385
Doral, FL 33166
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's market leading family of networking products. Cisco technology expertise provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers consulting, Catalyst switch consulting services, Cisco Nexus switch support, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP phones and IP video phones support and Cisco wireless IP phones integration, Cisco Meraki wireless access point planning and set up, Aironet Wireless APs consulting expertise, Cisco WiFi controllers support Services, Cisco VPN and Security Setup and troubleshooting help, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent can also provide remote and onsite wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a range of system protection services to enhance the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help you to clean up quickly following a damaging penetration. Security solutions offered by Progent include: in depth data security and compliance evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after malicious assaults; installing firewalls; designing safe mechanisms for remote and mobile communication; guarding your messaging infrastructure from viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
Progent offers expert remote consulting support to help companies of any size connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that utilize local resources as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a consistent runbook for recovering services rapidly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also allows transparent testing for site recovery, updates and fixes and can generate reports to confirm complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high level of automation independent of the physical components used by the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists offer remote support services to address a broad spectrum of computer technologies such as network infrastructure, messaging solutions, system and process security, plus UNIX and Microsoft Windows integration. For server hardware economization and simplified administration in networks that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also assist with migration from older applications to Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving network problems promotes fast escalation, if necessary, to engineers with appropriate experience to tackle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts support costs.
Important Linux versions for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate services designed to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions used by some of the world's leading corporations. Progent's ProSight suite of outsourced network management services covers all critical areas of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including filtering, detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you prove compliance with legal and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also assist you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital data, apps and VMs that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to provide web-based management and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further layer of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are always updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding devices that require important software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so that any looming issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's preparedness to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup environment that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology projects. Billing charges for longer-term consulting projects are determined based on the qualifications of the engineers assigned. Progent's background in these important areas of information technology enables customers to execute major projects within budget and on time. Progent's special online engineering services include:
How Your Fort Lauderdale Business Can Contact Progent's Remote Support Professionals
Call Center Support
Progent's Help Desk Call Center programs for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all facets of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems.
Progentís Help Desk sharing services allow your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's large roster of certified desktop support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution built around the leading professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Call Center team of seasoned network professionals gives your customers in Fort Lauderdale Florida quick access to a large network service group with extensive background delivering telephone-based help and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk Call Center recognition as a major enabler of company productivity, and Progent's target is to resolve and not merely record technical problems.
- Business Applications Support: Education, Custom Development, and Integration
Progent's Applications Consulting staff offers phone-based professional engineering expertise and education in key business application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, custom programming, and training for familiar Microsoft applications including CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information on Progent's expertise, programming, and education services, refer to Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver companies in Fort Lauderdale Florida remote IT infrastructure monitoring by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to accommodate your environment so that your network support is proactive rather than reactive. By exposing potential problems before they result in downtime, proactive monitoring can avoid disruptive and costly service breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or environments that support a combination of platforms.
To contact Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in Fort Lauderdale Florida, Progent's online computer support specialists can provide expert and cost-effective system support the instant your business has to have it. Long experience offering remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine online connectivity tools to solve network problems rapidly while eliminating the cost and lost time associated with in-person service calls.
Even if your Fort Lauderdale business relies on a regular independent support technician or maintains an in-house IT staff that can deal with day-to-day network issues, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent virtual extension of your local resources for situations when your usual IT support personnel either lack the time or the knowledge to address unexpected network crises or especially tough integration problems.
Advantages of Progent's Network Help for Organizations in Fort Lauderdale Florida
Progent's online network troubleshooting services enable your Fort Lauderdale organization to experience the advantages of timely, enterprise-grade network support without the expense of managing a full-time IT organization. Your information system will acquire greater business worth by becoming increasingly available, productive, and secure. Advantages to your company include:
- Convenient remote expansion of your on-site IT resources
With most companies in Fort Lauderdale Florida, local network support resources, whether consisting of outside consultants or a full-time IT staff, can take care of typical technical issues. However, major troubles sometimes strike when local support personnel are too busy or unavailable, and some trouble may involve IT products that is unfamiliar to your local support technicians. In these instances, Progent's online support professionals give you an easy, fast, and economical solution to augment your local help and to pass on useful knowledge to increase your capability to deal with downstream issues locally.
- Less Dependence on Freelance Consultants
For IT support, smaller companies often rely on independent freelance consultants. While independent service people carry smaller internal costs than big consulting companies and can afford to charge marginally less, they are sometimes overextended, making it impossible to respond rapidly to urgent situations. If an independent consultant is busy with another client, sick, on vacation, or in class, the absence of fallback personnel may force your business to go without assistance during an emergency. As your network expands, system downtime and trouble with critical applications become more expensive. The budget you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent provides a dependable source of backup support experts to make sure your IT system remains available.
- Build a Solid Foundation for Seamless Growth
Organizations typically start with an information system created on a shoestring budget. Lacking a strong framework, slap-dash fixes often get thrown onto an unstable foundation. When a network grows, reliability and scalability problems can impede the success of the organization. Such badly built systems need proper assessment, smart long-term planning, and wide IT expertise to evolve to a system architecture that can offer the stable foundation to meet critical business demands and facilitate future growth.
- Work with Solution Providers Rather Than Technology Vendors
Smaller businesses require advice and technical education to negotiate an increasingly complicated maze of product options available for promoting business growth and enhancing productivity. Businesses do not need a computer engineer who is motivated to earn a commission on a specific vendor's technology. Network support and product selling can result in a situation where the proposed
solution is built around a predetermined technology rather than the true needs of a business. Progent avoids these conflicts of interest by offering just services rather than products. This enables Progent to align IT expertise with the real needs of customers.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of IT knowledge, refined remote support tools, and familiarity with corporate IT enable offices to avoid the limitations associated with excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.
Progent stands out by offering:
How Does Our Company Start Receiving Remote Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average longer than ten years of hands-on industry background, at the front lines of IT service, performing a wide range of IT tasks for a large mix of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices training that Progent teaches its support staff. This guarantees that you get not just world-class IT capability, but also a consultant with field-tested approaches for applying computer knowledge to repair real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for phone support and in-person help per minute. Consequently, you pay only for delivered support. Progent does not demand a higher rate for after-hours or urgent service, and within California or in regions where Progent offers on-site support, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and requires no monthly commitment for services provided during normal working hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you will not be forced to permit less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to deal with problems that are within their comfort zone, Progent is able to focus on delivering hard-to-find skills where Progent has little competition. Businesses who work with familiar independent consultants or who maintain internal support staffs benefit when Progent passes on information about new technology and proven processes to make their networks more robust, protected, and efficient.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to offer round-the-clock remote tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering potential problems before they cause downtime, network monitoring can save your IT network from stressful and expensive availability losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.