Fast Online Technical Support for Fort Lauderdale Computer Networks
Immediate Phone Help for Fort Lauderdale NetworksFor businesses in Fort Lauderdale or anywhere in the state of Florida, Progent provides online technical support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with challenging networking problems, plus the services of CISA and CISSP-qualified cybersecurity experts to help with high-level security architecture and troubleshooting issues.

Progent's online support experts offer excellent value because they possess the real-world experience and have access to the advanced tools required to resolve most information system problems rapidly. Efficient support reduces direct expenses because solutions require fewer chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your organization benefits additionally in incidental expenses by minimizing or avoiding network downtime and associated costs stemming from business discontinuity, disgruntled clients, unproductive workers, and distracted management. Progent's advanced online technical support experience is particularly important for businesses that depend on public clouds for critical infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.

Progent's billing policy for remote help is structured to leverage your IT service dollar. Progent charges per minute for phone consulting, so you owe just for the support that you receive. In contrast to typical online support firms, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean model for pricing save you from situations where fast fixes manage to turn into large tabs. Progent's skill at dealing with technical issues efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an arsenal of customized technologies and field-proven processes that promote the maximum level of effectiveness for online help and repair for IT systems of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the engineers of Progent's Technical Response Center to interface to your environment without compromising system security.

Progent's advanced customer support reporting application includes detailed documentation describing the service that Progent's clients have been provided. Progent's staff engineers have access to the records of assistance rendered to each customer by every engineer. This history of problems and repairs is stored as a conveniently retrievable internal knowledge base that enables Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the value of Progent's support grows over time. Progent's advanced accreditations and close relationships with major industry leaders such as Cisco and Microsoft open up additional massive support knowledge bases and allow quick response from vendors' in-house product engineers so Progent's remote consulting specialists are able to find the most efficient solutions quickly.

Remote services offered by Progent to companies in Fort Lauderdale and throughout the state of Florida include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate services designed to allow small and mid-size organizations to utilize the same best-of-breed IT solutions used by many of the world's top enterprises. The ProSight portfolio of IT management outsourcing services addresses all critical areas of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to address the complete threat lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you prove compliance with government and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital data, applications and virtual machines that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security vendors to provide centralized management and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their networking hardware like switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration of almost all devices on your network, tracks performance, and sends notices when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding devices that need critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network operating efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management staff and your Progent consultant so that any looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security requirements, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's preparedness to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup/recovery environment that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for contract IT programs. Billing rates for longer-term consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology allows clients to complete critical projects economically and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Support
    Progent's Help Desk support alternatives for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for organizations who lack the money or time to assemble and manage an internal Help Desk Call Center but who want fast communication with an effective Help Desk with professional phone support as well as the technical depth to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Call Center is designed for bigger companies and operates as a transparent extension of your established Call Center staff. Progent's Virtual Call Center can act as a an escalation option for complex network issues, or be available in overflow situations when your regular resources are overwhelmed.

    Progent's Call Center staff of veteran network experts provides your customers in Fort Lauderdale or anywhere in the state of Florida immediate contact with an effective technical support group with substantial background offering telephone-based help and online troubleshooting for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Call Center recognition as a significant contributor to company productivity, and Progent's aim is to resolve instead of merely record IT issues.

  • Business Applications Support: Training, Customization, and Integration
    Progent's Applications Experts Group can supply online professional consulting support and education in key application areas that include ERP, MRP, accounting system customization, and CRM. Progent also can deliver expertise, custom development, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information on Progent's expertise, programming, and training services, visit Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Fort Lauderdale, or anywhere in the state of Florida, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to suit your business so your IT support is proactive and automated. By uncovering potential problems before they evolve into network outages, proactive monitoring can ward off stressful and expensive service crises. Progent can also utilize network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems powered by a mix of operating systems.
How Your Fort Lauderdale Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency phone-based expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Fort Lauderdale or throughout the state of Florida, Progent's phone-based network support engineers can provide effective and affordable IT support the instant your company has to have it. More than a decade of delivering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to refine online access technology to fix network problems rapidly while eliminating the expense and lost productivity that comes with on-site service calls.

Even if your Fort Lauderdale company relies on a local freelance consultant or maintains a full time IT staff that know how to deal with typical computer issues, Progentís Microsoft and Cisco certified consultants can offer an easy and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to address unexpected system crises or particularly complex integration projects.

Features of Progent's Remote Computer Support for Fort Lauderdale
Progent's online support, remote repair, system security expertise, and network management services give companies in Fort Lauderdale or throughout the state of Florida the greatest leverage for your support budget. Whether you require one-time phone support and Internet-based network repair or full-time Help Desk outsourcing support and network administration, Progent's experts can deliver your company enterprise-level IT support while permitting you to avoid the cost and hassle of maintaining a large internal IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of IT expertise, refined remote support software, and understanding of enterprise networking enable businesses to avoid the limitations associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or limited internal resources.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of hands-on industry background, in the trenches of network support, executing a wide range of IT tasks for a large mix of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting staff. This ensures that you get not only world-class IT skills, but also a consultant with proven approaches for applying technical knowledge to repair real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-site help per minute. As a result, you owe only for received support. Progent does not demand a higher rate for off-hours or urgent service, and within California or in regions where Progent provides in-person support, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and requires no monthly commitment for services provided during regular business hours. Many support firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast solutions so you will not be tempted to permit simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent faces little competition. Companies who utilize familiar freelance consultants or who employ internal IT personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more reliable, secure, and productive.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to provide round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering potential problems before they result in lost productivity, network monitoring can save your information network from painful and costly availability losses.
How Does Our Company Start Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.