Fast Online Troubleshooting for Fort Lauderdale Computer Systems
For organizations in Fort Lauderdale or anywhere in Florida, Progent provides remote help for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online support to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with challenging networking problems, plus the assistance of CISSP-certified cybersecurity experts to help with high-level security design and diagnostic issues.
Progent's online support experts provide excellent value due to the fact that they possess the real-world background and are equipped with the advanced technology necessary to solve the majority of network problems rapidly. This lowers direct expenses because solutions use up minimal billable consulting minutes. Remote support also avoids the expense of sending a consultant to your site. Your company benefits additionally with indirect expenses by minimizing or avoiding network outages and related costs stemming from business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote technical support expertise is especially important in environments that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.
Progent's pricing policy for remote help is designed to leverage your network support dollar. Progent charges per minute for telephone-based consulting, so you are invoiced just for the services that you receive. Unlike many online support organizations, Progent requires no service activation fee or minimum fees. Progent's per-minute billing unit and clean policy for pricing prevent scenarios where quick repairs manage to turn into big bills. Progent's skill at dealing with problems quickly means you saves cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined a set of customized tools and field-proven methodologies which allow the maximum degree of effectiveness for remote engineering help and troubleshooting for information networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the staff of Progent's remote service group to communicate with your company's computer system remotely without breaching corporate security.
Progent's sophisticated service reporting system keeps extensive records of all service that Progent's clients have been provided. Progent's team engineers have the benefit of the records of support delivered to every customer by every consultant. This archive of trouble tickets and responses is organized as a conveniently accessible support database that permits Progent's online technical professionals to share their knowledge company-wide to ensure that the value of Progent's support grows daily. Progent's high-level certifications and working associations with major vendors including Cisco and Microsoft open up additional vast technical databases and allow quick access to manufacturers' internal engineering staff with the result that Progent's online consulting specialists can arrive at the best resolutions promptly.
Remote technical services available from Progent to clients in Fort Lauderdale and anywhere in the state of Florida include:
Authorized Microsoft Windows Experts
Progent's Microsoft-certified remote support experts can deliver computer system repair and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help you with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and integration, SharePoint Server 2016 migration consulting, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Access Programming,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective PC desktop support services to assist you company to deploy, configure, repair, and manage workstations and laptops powered by Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 integration support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the administration of your PCs and web-facing mobile devices.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network professionals, and validates a person's networking knowledge at the expert level. CCIEs know how to resolve the most complex issues encountered in network design, deployment, administration, protection, and repair. CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network administration tools and developing alternate approaches or identifying software patches. CCIEs offer excellent cost-effectiveness because their depth of experience enables them to find solutions for problems quickly. In common cases, less qualified engineers can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can connect to your environment via the latest on-line support technology in order to provide quick, secure, and affordable analysis and repair.
Southern Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Southern Florida
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's market leading family of networking appliances by offering services such as:
CISM and CISSP Premier System Security Experts
Progent's certified CISM and CISSP security and compliance consultants offer a variety of system protection solutions to enhance the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or assist your company to clean up rapidly following a serious breach. Security consulting services offered by Progent cover in depth data security and compliance analysis using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; quick cleanup after virus and worm attacks; integrating firewalls; establishing secure mechanisms for remote and mobile communication; guarding your email system against viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide expert online support services to help organizations of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine on-premises IT assets as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a consistent process for restoring services rapidly following a breakdown. SRM supports centrally managed and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and patches and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, deploy, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and hybrid cloud solutions that provide high availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation regardless of the hardware making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide remote consulting services to address a broad spectrum of information technologies including network architecture, email systems, system and operational security, plus UNIX and Windows integration. For server consolidation and simplified administration in networks that incorporate Linux-based systems and Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux solutions. Progent's group-based methodology for resolving network issues enables fast escalation, when required, to consultants with appropriate expertise to tackle challenging situations. This expedites repair of urgent problems, reduces network downtime, and lowers service costs.
Important Linux versions for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price managed services designed to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions used by many of the world's leading corporations. Progent's ProSight series of outsourced network management services addresses all critical areas of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to automate the complete threat lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your company's specific needs and that helps you prove compliance with government and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital data, apps and virtual machines that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, monitor, enhance and debug their networking appliances such as routers, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are always updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when issues are detected. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding devices that need critical software patches, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your IT system running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with data security standards, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's preparedness either to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup/recovery system that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract IT projects. Progent's rates for longer-term consulting tasks are set based on the level of expertise of the engineers assigned. Progent's background in these special fields of information technology allows customers to execute major initiatives economically and on schedule. Progent's project-based remote consulting services include:
How Your Fort Lauderdale Business Can Contact Progent's Online Technical Support Experts
Call Center Services
Progent's Help Desk service options for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all facets of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle challenging issues.
Progent's Call Center consulting support can support you in establishing an effective new Call Center or improving your established one, evaluating or customizing Call Center application software to handle the special requirements of your corporation, or adding temporary phone support staff to supplement your internal Call Center resources during high-demand events such as software migrations, mass upgrades, or installing new business software.
Progent's Help Desk team of experienced network consultants offers your clients in Fort Lauderdale or anywhere in the state of Florida instant contact with an effective network service group with substantial background delivering phone consulting and online repair service for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk recognition as a key enabler of company productivity, and Progent's policy is to resolve rather than simply record technical issues.
- Business Applications Services: Education, Customization, and Integration
Progent's Applications Consulting Group provides phone-based advanced engineering support and education in key application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's consulting, customization, and education offerings, visit Progent's Applications Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Fort Lauderdale, or anywhere in the state of Florida, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager for your business so your computer support is proactive and automated. By detecting emerging trouble spots before they expand into full-scale emergencies, remote monitoring can ward off stressful and costly information system breakdowns. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or networks that incorporate multiple operating systems.
To get in touch with Progent about urgent remote support with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Fort Lauderdale or anywhere in the state of Florida, Progent's phone-based computer support engineers can deliver professional and economical IT support whenever your organization requires it. More than 15 years of providing remote repair services has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote access technology to repair computer problems quickly while avoiding the cost and lost time associated with on-site service calls.
Even if your Fort Lauderdale office works with a local independent support technician or employs an in-house IT staff that know how to handle ordinary network problems, Progentís Microsoft certified consultants can offer a convenient and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the experience to address sudden system emergencies or particularly challenging integration projects.
Benefits of Progent's IT Support for Offices in Fort Lauderdale
Progent's online network troubleshooting services allow your Fort Lauderdale business to enjoy the benefits of immediate, enterprise-class network support without the cost of maintaining an in-house IT organization. Your network will derive greater business value by becoming more available, productive, and secure. Advantages to your company include:
- Convenient remote expansion of your local support resources
With most companies in Fort Lauderdale and throughout Florida, local network service resources, whether made up of outside consultants or an internal maintenance staff, can resolve typical technical problems. However, major troubles might spring up when local resources are too busy or unavailable, and some trouble may stem from technology that is beyond the scope of your onsite support technicians. In these cases, Progent's online support specialists offer an easy, quick, and budget-friendly solution to supplement your local help and to pass on useful information to increase your capability to resolve future issues in-house.
- Less Dependence on Freelance Service Providers
For network support, smaller offices often depend on individual freelance consultants. Although independent consultants carry smaller overhead than big consulting organizations and can often charge marginally less, they are sometimes overbooked, making it difficult to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in class, the lack of reserve help may require your company to wait for help during an IT crisis. As your network expands, network unavailability and problems with vital applications become more costly. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers a dependable source of backup support expertise to insure your network remains up and running.
- Create a Solid Foundation for Seamless Growth
Businesses typically begin with an information architecture implemented on a modest budget. Lacking a scalable infrastructure, slap-dash repairs can get thrown onto a shaky foundation. As a company grows, stability and scalability problems can hinder the productivity of the business. These poorly designed environments need careful analysis, smart long-term planning, and wide IT expertise to upgrade to a system infrastructure that can deliver the solid foundation to handle vital business requirements and ease future growth.
- Work with Problem Solvers Instead of Technology Sellers
Smaller companies require advice and technical education to negotiate an ever more complicated maze of technology options available for promoting business success and enhancing efficiency. Businesses do not need a computer engineer who is attempting to sell a specific vendor's products. Network support and product selling can result in a scenario where the recommended
solution is built around a profitable product instead of the true requirements of a client. Progent avoids these conflicts of interest by selling only services instead of products. This enables Progent to match technical expertise with the real interests of customers.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of technical knowledge, refined remote support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with excessive dependence on smaller service organizations, independent freelance consultants, or limited internal resources.
Progent stands out by offering:
How Does Our Company Start Getting Online Computer Help from Progent?
- Certified Knowledge of Microsoft's Entire Family of Servers
Progent offers world-class support for Microsoftís powerful server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment help, Windows Server 2008 R2 upgrades, Microsoft Windows 2003 maintenance, MS Exchange 2019 Server integration, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for online support and on-site help per minute. Consequently, you are invoiced exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no startup fee and asks no retainer for services delivered during normal working hours. Many service firms impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for fast repairs so you won't be forced to allow simple problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to handle problems that are within their scope, Progent can focus on offering hard-to-find skills where Progent has little competition. Businesses who work with familiar independent service providers or who maintain in-house IT personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more reliable, secure, and efficient.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only consulting firms to provide round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating possible problems before they result in downtime, system monitoring can keep your information network from painful and costly availability losses.
To get started with Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.