Fast and Affordable Remote Help for Fort Lauderdale Information Networks
Fast Online Technical Support for Fort Lauderdale NetworksFor businesses located in Fort Lauderdale or anywhere in the state of Florida, Progent offers remote technical support for information systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier engineers have delivered remote support to companies in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to handle complex networking issues, as well as the services of CISA and CISSP-qualified cybersecurity experts to help with advanced security architecture and troubleshooting issues.

Progent's online technical support engineers provide excellent leverage due to the fact that they possess the practical experience and are equipped with the sophisticated technology necessary to resolve most information system issues rapidly. This reduces immediate expenses since service calls accumulate minimal billable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your organization benefits additionally in indirect costs by minimizing or avoiding network outages and related costs resulting from business disruption, upset clients, idle workers, and de-focused management. Progent's extensive remote technical support know-how is especially valuable for businesses that depend on public clouds for vital infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's billing policy for remote support is structured to leverage your network support investment. Progent charges per minute for phone assistance, so you pay just for the services that you actually get. In contrast to many remote service companies, Progent asks for no startup charge or minimum job duration. Progent's per-minute granularity and clean model for pricing save you from situations where speedy. minor fixes manage to turn into large bills. Progent's skill at handling technical issues efficiently means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a collection of customized tools and field-proven processes that allow the highest degree of efficiency for online help and troubleshooting for information networks of any size. Progent offers protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the staff of Progent's Technical Response Center to interface to your company's system remotely without violating system security.

Progent's advanced technical support database application maintains comprehensive records of all support that Progent's customers have been provided. Progent's team consultants have access to the details of assistance rendered to each customer by every engineer. This history of issues and solutions is structured as a readily exploitable internal database that permits Progent's remote support engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's extensive list of accreditations and close associations with important technology companies including Cisco and Microsoft make available other massive technical support databases and allow priority access to vendors' internal support staff so Progent's remote consulting experts can find the best resolutions quickly.

Online services offered by Progent to businesses in Fort Lauderdale and anywhere in the state of Florida include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate managed services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology deployed by some of the world's leading enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all key facets of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to defend endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to manage the complete threat progression including blocking, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools packaged within one agent managed from a single console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of critical files, apps and VMs that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to provide web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a further level of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their networking hardware like switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating tedious network management activities, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding appliances that require important software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent consultant so all potential problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can save as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security regulations, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery expert. The interview is intended to help assess your company's preparedness either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup system that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special IT projects. Progent's rates for longer-term development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's background in these important fields of information technology allows clients to execute major initiatives economically and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Support
    Progent's Help Desk service options for organizations with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are well suited for businesses who lack the budget to build and maintain an internal Help Desk Call Center but who want fast communication with an effective Help Desk Call Center with proficient telephone support plus the ability to escalate complex tasks to high-level consultants.

    Progent's Call Center consulting services can guide you in building an efficient new Help Desk Call Center or enhancing your established one, identifying or enhancing Call Center software to address the particular needs of your corporation, or adding temporary online staff to supplement your existing Help Desk group during demanding scenarios like software migrations, major updates, or installing new business software.

    Progent's Help Desk team of veteran information technology experts provides your clients in Fort Lauderdale or anywhere in the state of Florida quick communication with an efficient network service resource with extensive background offering phone help and online troubleshooting for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center the reputation as a key driver of company success, and Progent's aim is to fix and not simply report network problems.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Group can supply online and in-depth engineering expertise and training in key business application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's consulting, programming, and education offerings, visit Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver businesses in Fort Lauderdale, or anywhere in the state of Florida, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to accommodate your environment so your network support is proactive and automated. By anticipating emerging trouble spots before they evolve into downtime, remote monitoring can head off stressful and costly information system breakdowns. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or environments based on a variety of OS platforms.
How Your Fort Lauderdale Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Fort Lauderdale or anywhere in the state of Florida, Progent's phone-based network support specialists are ready to deliver expert and cost-effective system support whenever your organization requires it. Long experience providing remote tech support has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote access technology to repair network problems rapidly while avoiding the expense and lost time associated with on-premises support calls.

Even if your Fort Lauderdale organization relies on a local independent support technician or maintains an in-house IT staff that know how to deal with typical computer problems, Progentís Microsoft and Cisco certified engineers can still offer an easy and seamless virtual expansion of your local resources for situations when your regular IT support personnel either lack the bandwidth or the experience to handle unexpected system emergencies or particularly challenging integration projects.

Advantages of Progent's Network Help for Organizations in Fort Lauderdale
Progent's remote IT consulting services enable your Fort Lauderdale organization to enjoy the advantages of immediate, enterprise-level IT support without the expense of maintaining an in-house IT organization. Your network will derive added strategic worth by being increasingly reliable, efficient, and secure. Advantages to your business include:

  • Convenient virtual expansion of your local support resources
    With most businesses in Fort Lauderdale or anywhere in Florida, local network service providers, whether consisting of freelance consultants or an internal maintenance staff, can solve typical network problems. However, serious problems might strike when local resources are overstretched or absent, and some problems may stem from technology that is beyond the scope of your local support technicians. In these instances, Progent's online support experts give you an easy, quick, and budget-friendly way to augment your regular resources and to transfer useful knowledge to improve your capability to resolve downstream problems in-house.

  • Less Dependence on Freelance Service Providers
    For network support, smaller companies commonly depend on independent freelance consultants. While freelance consultants have less overhead than big support firms and can often charge marginally less, they are often stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, sick, on vacation, or in class, the absence of backup help may require your business to go without help during an IT crisis. As your business expands, system unavailability and trouble with critical software become more costly. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers an on-call source of backup service experts to make sure your IT system remains up and running.

  • Build a Solid Basis for Seamless Expansion
    Companies typically begin with an information architecture implemented on a modest budget. Lacking a proper infrastructure, slap-dash fixes can get thrown onto a shaky foundation. As a network grows, reliability and expandability issues can impede the productivity of the business. Such poorly designed environments require proper assessment, intelligent long-term planning, and broad-based IT expertise to evolve to a network architecture able to offer the solid foundation to meet current business requirements and simplify downstream expansion.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller offices require advice and technical training to negotiate an increasingly complicated array of technology options available for promoting business success and improving efficiency. Businesses hardly need a computer consultant who is attempting to earn a commission on a certain vendor's technology. Network support and product sales can result in a scenario where the proposed solution is designed around a predetermined technology rather than the true requirements of a client. Progent avoids these conflicts by offering just services instead of products. This allows Progent to align technical consulting with the real needs of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, range of IT knowledge, fine tuned remote support software, and understanding of enterprise networking allow offices to escape the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

How Does Our Company Start Receiving Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.