Fast Online Troubleshooting for Fort Lauderdale Florida Computer Systems
For businesses located in Fort Lauderdale Florida, Progent provides online technical support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have delivered online support to companies in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle complex networking problems, plus the assistance of CISSP-accredited security consultants to help with high-level security design and troubleshooting jobs.
Progent's online technical support engineers provide exceptional value because they have the real-world background and are equipped with the sophisticated tools needed to resolve most network problems rapidly. This reduces immediate expenses since solutions use up fewer billable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your office. Your organization saves additionally with indirect costs by minimizing or avoiding network downtime and associated costs resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused management. Progent's extensive remote consulting experience is especially helpful for organizations that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an option.
Progent's pricing policy for online support is designed to leverage your IT service investment. Progent charges by the minute for phone assistance, so you are billed only for the support that you actually get. In contrast to typical remote service organizations, Progent imposes no service activation fee or minimum fees. Progent's per-minute granularity and simple policy for pricing avoid situations where speedy. minor fixes manage to turn into substantial invoices. Progent's skill at dealing with problems efficiently means your business saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered a collection of optimized tools and field-tested processes that allow the highest degree of effectiveness for remote help and repair for information networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the experts of Progent's Technical Response Center to link to your company's network without violating network security.
Progent's sophisticated technical support reporting system includes comprehensive histories for the service that Progent's clients have received. Progent's authorized consultants have the benefit of the records of services delivered to each Progent customer by every engineer. This archive of trouble tickets and repairs is stored as a conveniently exploitable proprietary database that allows Progent's online technical engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's support grows over time. Progent's high-level certifications and working associations with major technology companies including Cisco and Microsoft make available other massive support knowledge bases and allow quick access to vendors' in-house support staff with the result that Progent's remote consulting specialists are able to come up with the best resolutions quickly.
Online support services offered by Progent to clients in Fort Lauderdale Florida include:
Authorized Microsoft Windows Support
Progent's Microsoft-expert online service engineers can deliver computer troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist your company with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 deployment,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of cost-effective desktop services to assist your company to install, integrate, repair, and manage desktop PCs and laptops powered by Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the administration of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the top recognition for network infrastructure consultants, and indicates a consultant's network technology knowledge at the expert level. Cisco CCIEs know how to handle the most complex problems surrounding network infrastructure planning, integration, maintenance, compliance, and repair. CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network administration utilities and developing alternate approaches or locating program patches. Cisco qualified CCIEs are an exceptional cost-effectiveness since their broad experience enables them to resolve problems quickly. In many instances, less experienced service providers can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can connect to your computer system by means of sophisticated remote support technology in order to provide efficient, secure, and economical analysis and repair.
South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||17690 NW 78th Ave
Hialeah, FL 33015
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's top-selling selection of networking devices. Cisco infrastructure consulting provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers setup and debugging, Catalyst switch integration and support, Cisco Nexus switch consulting, Meraki switches integration, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco VoIP phones and IP video phones solutions and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi AP layout and set up, Aironet Wireless Access Points planning and integration support, Cisco WiFi controllers integration consulting, Cisco Security and VPN Setup and troubleshooting help, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Premier Network Security Consultants
Progent's accredited CISM and CISSP cybersecurity experts offer a variety of security services to enhance the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or help your company to clean up quickly following a damaging penetration. Security consulting services available from Progent include: thorough network security analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick cleanup after malicious assaults; integrating firewalls; designing safe techniques for off-site and mobile access; guarding your messaging system from spam and directory harvest attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote consulting to help businesses of all sizes connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that combine local IT assets as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has more than two decades of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a consistent runbook for recovering services quickly following an outage. SRM supports centrally managed and automated recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also allows transparent testing for disaster recovery, updates and fixes and can produce audit reports to confirm complete service restoration, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, configure, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and hybrid cloud environments that deliver high availability, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation independent of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer online consulting services to address a broad spectrum of information technologies such as system infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Windows coexistence. For server economization and easy management in environments that combine Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with migration from older applications to Windows or Linux solutions. Progent's team-oriented approach to solving network issues promotes fast escalation, if necessary, to engineers with appropriate experience to handle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and cuts support expense.
Major Linux versions for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price services designed to allow small and mid-size businesses to utilize the same advanced IT solutions used by some of the world's leading enterprises. The ProSight suite of outsourced network management services addresses all key facets of modern networking such as email content filtering, security and compliance, automated backup/recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the complete threat lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with legal and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of critical data, apps and VMs that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FINRA, and PCI and, when needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to provide centralized management and world-class security for your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that need important updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so any potential issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance consultant. The interview is designed to help assess your company's ability either to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery system that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract information technology projects. Progent's charges for ongoing consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these special fields of information technology allows clients to execute critical initiatives within budget and on schedule. Progent's project-based remote consulting services include:
How Your Fort Lauderdale Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Expertise
Progent's Call Center service options for organizations with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve the most problems.
Progent's Call Center consulting expertise can assist you in creating an effective new Help Desk or improving your current one, evaluating or modifying Help Desk Call Center software products to address the unique demands of your company, or providing occasional online personnel to work with your in-house Help Desk resources during high-demand events such as software transitions, mass upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center team of veteran network consultants provides your customers in Fort Lauderdale Florida quick assistance from an effective network service group with substantial experience offering telephone-based support and remote diagnostics for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk Call Center the reputation as a major contributor to company performance, and Progent's policy is to resolve instead of just track technical problems.
- Business Applications Services: Education, Programming, and Problem Solving
Progent's Applications Experts Group offers online professional engineering expertise and training in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and education for popular Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information about Progent's consulting, programming, and education offerings, see Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of System Center 2016, expand or tune an existing one, migrate efficiently from a prior version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Fort Lauderdale Florida remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to fit your business so that your computer maintenance is proactive and automated. By detecting emerging issues before they evolve into full-scale emergencies, remote monitoring can avoid disruptive and expensive service breakdowns. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments that support a variety of OS platforms.
To contact Progent about urgent phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Support, call 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Fort Lauderdale Florida, Progent's phone-based network support specialists are ready to deliver expert and economical system support whenever your business needs it. Long experience offering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to refine remote access tools to fix computer problems rapidly while avoiding the cost and lost productivity that comes with on-site support visits.
Even if your Fort Lauderdale company works with a regular independent consultant or maintains a full time IT staff that know how to handle ordinary computer problems, Progent’s Microsoft certified consultants can still provide an easy and seamless remote extension of your local resources in cases when your regular service personnel either don't have the availability or the experience to resolve sudden system emergencies or particularly tough integration projects.
Advantages of Progent's IT Support for Businesses in Fort Lauderdale Florida
Progent's online technical help services enable your Fort Lauderdale business to experience the advantages of timely, enterprise-level network support without the expense of maintaining a full-time IT staff. Your information system will derive added strategic value by becoming increasingly available, efficient, and protected. Benefits to your company include:
- Seamless remote expansion of your on-site support resources
For most companies in Fort Lauderdale Florida, nearby network service providers, whether represented by outside consultants or an in-house IT staff, can solve typical network issues. However, IT crises might occur when your regular support personnel are overstretched or unavailable, and some trouble may stem from technology that is unfamiliar to your usual service people. In these cases, Progent's online service professionals provide a convenient, quick, and economical way to augment your regular resources and to convey useful information to improve your capability to handle future problems in-house.
- Less Reliance on Individual Service Providers
For network maintenance, smaller offices often rely on independent freelance service providers. While independent service people have less internal costs than larger support organizations and can often charge lower rates, they are sometimes overbooked, making it impossible to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, sick, on a trip, or in class, the absence of backup help may require your business to wait for assistance during an emergency. As your company expands, system unavailability and problems with vital applications are more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a dependable source of reserve support expertise to make sure your network stays up and running.
- Build a Scalable Foundation for Seamless Expansion
Businesses typically start with an IT architecture implemented on a shoestring budget. Without a robust infrastructure, slap-dash repairs can get piled onto a weak foundation. When a network grows, reliability and scalability issues can impede the productivity of the business. These badly built environments need careful analysis, smart long-term planning, and extensive technical expertise to upgrade to a network architecture that can deliver the solid foundation to meet critical business requirements and ease downstream growth.
- Interact with Problem Solvers Instead of Product Vendors
Smaller businesses require advice and technical training to navigate through an increasingly complex array of technology options available for accelerating business growth and improving efficiency. They do not need a computer engineer who is attempting to resell a specific vendor's products. Network consulting and product selling can result in a scenario where the recommended
solution is designed around a predetermined technology instead of the genuine requirements of a client. Progent avoids these dilemmas by offering only services rather than products. This allows Progent to match IT consulting with the real needs of clients.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of technical experience, refined remote support tools, and familiarity with enterprise networking enable companies to escape the pitfalls of excessive reliance on smaller service firms, independent freelance consultants, or limited in-house IT help.
Progent adds value by providing:
How Does My Business Begin Getting Online Computer Support from Progent?
- In-depth Expertise in Microsoft's Full Family of Server Platforms
Progent offers in-depth support for Microsoft’s leading server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support services, Microsoft Windows Server 2008 R2 expertise, Microsoft Windows 2003 maintenance, Microsoft Exchange Server 2019 integration, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2019 configuration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to charge for online support and in-person help per minute. Consequently, you owe only for received support. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no minimum charge and requires no monthly commitment for services delivered during regular working hours. Many support firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for quick repairs so you will not be tempted to allow simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their scope, Progent can focus on providing hard-to-find services where Progent has few competitors. Businesses who utilize familiar independent consultants or who maintain in-house support personnel benefit when Progent passes on information about new technology and tested processes to make their networks more reliable, protected, and productive.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to provide round-the-clock system tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By revealing possible problems before they result in downtime, network monitoring can keep your IT network from painful and costly availability losses.
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.