Southern Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Southern Florida
Fast and Affordable Online Help for Fort Lauderdale IT Networks
For companies located in Fort Lauderdale or anywhere in the state of Florida, Progent offers remote help for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have delivered remote troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle complex infrastructure problems, plus the assistance of CISSP-certified cybersecurity consultants to handle high-level security architecture and troubleshooting jobs.
Progent's remote support experts provide exceptional leverage because they have the real-world background and are equipped with the advanced tools required to resolve the majority of information system issues quickly. This reduces immediate costs since service calls accumulate fewer chargeable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your organization benefits even more with incidental expenses by minimizing or eliminating network downtime and associated costs resulting from business disruption, upset clients, idle employees, and de-focused management. Progent's advanced online consulting know-how is particularly valuable for organizations that depend on public clouds for vital infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be useful.
Progent's billing model for online help is structured to leverage your IT service investment. Progent bills by the minute for telephone-based consulting, so you are invoiced exclusively for the services that you actually get. Unlike many remote support firms, Progent asks for no initialization fee or minimum job duration. Progent's one-minute billing unit and clean policy for billing save you from situations where fast repairs somehow end up as large tabs. Progent's penchant for dealing with technical issues quickly means you saves cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of customized tools and proven processes which ensure the maximum level of effectiveness for online consulting and troubleshooting for information networks of any size. Progent offers protected VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's online support team to communicate with your company's network remotely without compromising corporate security.
Progent's sophisticated service database system stores thorough records describing all support that Progent's clients have received. Progent's staff engineers have access to the details of assistance provided to every Progent client by any Progent consultant. This database of issues and responses is organized as a quickly accessible internal knowledge base that allows Progent's remote support experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's extensive list of certifications and close associations with major vendors such as Cisco and Microsoft open up other massive technical support databases and allow priority response from vendors' in-house support staff with the result that Progent's online service experts can determine the best resolutions quickly.
Online support services offered by Progent to businesses in Fort Lauderdale and throughout the state of Florida include:
Certified Microsoft Windows Support
Progent's Microsoft-certified remote service experts offer computer system troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist your company with a wide variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Exchange 2010 management,
SharePoint 2013 application development,
Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of affordable desktop consulting and support services to assist you business to install, configure, repair, and administer workstations and laptops based on Windows. Progent's desktop consulting services include providing Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Intune integration help to centralize the administration of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking professionals, and validates a person's networking skills at the master level. CCIEs know how to deal with even the most stubborn challenges surrounding network design, installation, administration, security, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's internal engineers in analyzing anomalies with IOS Software network administration utilities and developing alternate approaches or identifying software updates. Cisco qualified CCIEs provide exceptional value since their depth of experience enables them to solve problems quickly. In common instances, less seasoned engineers can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can tie into your network using advanced remote troubleshooting tools in order to perform efficient, safe, and affordable diagnosis and remediation.
Progent's CCIEs can provide expertise in all of Cisco's popular family of connectivity devices by offering consulting services such as:
CISM and CISSP Certified Network Security Engineers
Progent's qualified CISM and CISSP security and compliance consultants can provide a range of security solutions that can improve the safety of your Windows, Apple macOS and OS X, Linux environment against assaults or assist your business to recover rapidly following a serious penetration. Security consulting services offered by Progent cover thorough information security and compliance assessment using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from virus and worm attacks; integrating firewalls; establishing secure architectures for off-site and mobile connectivity; protecting your messaging infrastructure from viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide expert online consulting support to help companies of all sizes connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine physical IT assets along with cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a repeatable workflow for restoring applications and services rapidly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, updates and fixes and can produce audit reports to confirm complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, configure, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide high availability, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high level of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide remote support services to cover a wide range of information technologies including network architecture, email solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and easy management in environments that combine Linux-based systems with Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also assist with migration from legacy applications to Windows or Linux-powered solutions. Progent's group-oriented approach to resolving network issues promotes quick escalation, when required, to consultants with task-relevant experience to handle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX/Linux consultants can provide emergency remote help troubleshooting anomalies affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price managed services designed to allow small and medium-size businesses to utilize the same best-of-breed technology deployed by many of the industry's top enterprises. The ProSight suite of outsourced network management services covers all critical facets of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the entire malware attack progression including protection, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital data, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to provide centralized management and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, track, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that require critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system operating efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management staff and your Progent consultant so that all potential problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security requirements, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's preparedness to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup/recovery system that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting experts for contract IT projects. Billing rates for longer-term consulting projects are set according to the level of expertise of the engineers assigned. Progent's background in these special areas of information technology enables clients to execute major initiatives within budget and on schedule. Progent's special remote consulting solutions include:
How Your Fort Lauderdale Business Can Contact Progent's Online Service Professionals
Call Center Support
Progent's Help Desk support programs for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Help Desk outsourcing support services are well suited for companies who lack the money or time to support an internal Call Center but who require fast response from an effective Call Center with professional telephone support plus the expertise to escalate the most challenging tasks to advanced consultants.
Progentís Virtual Help Desk Call Center is designed for larger businesses and serves as a transparent reinforcement of your existing Call Center organization. Progent's Virtual Help Desk Call Center can act as a an escalation resource to handle the toughest computer system challenges, or be ready in hectic instances when your ordinary resources are overwhelmed.
Progent's Help Desk Call Center team of seasoned information technology experts offers your workers in Fort Lauderdale or anywhere in the state of Florida instant access to a reliable technical support resource with substantial background providing telephone-based consulting and remote diagnostics for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center the reputation as a solid enabler of business efficiency, and Progent's policy is to resolve rather than just record network issues.
- Applications Services: Education, Development, and Problem Solving
Progent's Applications Consulting Team provides online advanced engineering support and education in specific business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's consulting, custom development, and education services, go to Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; seamless management of multi-OS networks that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a prior release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Fort Lauderdale, or anywhere in the state of Florida, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager for your business so that your computer maintenance is proactive and automated. By anticipating looming problems before they evolve into crashes, system monitoring can avoid inconvenient and costly service failures. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems powered by a variety of platforms.
To contact Progent about emergency phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or see Contact Progent.
For offices and new ventures in Fort Lauderdale or throughout the state of Florida, Progent's online network support engineers are ready to deliver effective and economical system support the moment your organization needs it. More than a decade of offering online tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine remote access tools to fix computer problems quickly while avoiding the cost and lost time that comes with on-premises service visits.
Even if your Fort Lauderdale business has a regular independent support technician or employs an in-house IT staff that know how to deal with typical computer problems, Progentís Microsoft certified consultants can still offer a convenient and seamless remote extension of your on-site resources for situations when your usual IT support personnel either lack the availability or the knowledge to deal with sudden system emergencies or particularly complicated integration projects.
Features of Progent's Remote Computer Services for Fort Lauderdale
Progent's online help, Internet-based troubleshooting, network security expertise, and system management services offer offices in Fort Lauderdale or anywhere in the state of Florida the greatest leverage for your support investment. Whether you need one-time phone support and remote network repair or full-time Help Desk Call Center services and system administration, Progent's professionals can deliver your organization world class IT support while permitting you to avoid the expense and administration overhead of carrying a large in-house IT organization. Highlights of Progent's online help program include:
- Fast Phone Access to Microsoft Qualified Experts
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to offices in Fort Lauderdale and is also ideal for networks in geographic regions of Florida that lack consultants with in-depth experience supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting company, Progent has the advantage of a wide range of Microsoft support tools, service information, and on-going training.
- By the Minute Rates to Minimize Costs
Progent provides remote help on a per-minute billing plan, so you are charged only for the services you use. Progent has no minimum fee for online support and asks for no monthly retainer for services delivered during regular working hours. This saves you from paying big invoices for routine fixes.
- Availability of Cisco Certified Network Infrastructure Specialists
Progent's certified experts for Cisco offers the services of on-staff professionals with experience in planning, deploying, and managing networking solutions powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create fast, reliable, and secure infrastructure for wireline and wireless networking.
- Application Specialists Consulting
Progent's basic support services consist of technology integration, Microsoft Exchange consulting, network security planning, and Help Desk Call Center services. Progent's Experts Team can provide in-depth consulting support for critical business applications. Help offered by the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Project Training
Office 365 integration support
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Training
Business Information (BI) Reporting Consulting and Training
UNIX, Linux and Sun Solaris Support
MS SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Project Management and Software Programming
MySQL Management and Software Programming
Apple Mac Support
Amazon Marketplace Web Service Application Development
By offering a full service one-stop source for network generalists and specialists, Progent can deliver fast, inexpensive, and thorough information technology solutions that meet the special requirements of your business.
- Sophisticated Online Access Tools
Secure remote connectivity allows Progent's support experts to observe exactly what your customers see. This makes it possible to produce quick solutions to problems that could otherwise require an expensive onsite service call. Cutting-edge online access tools and experienced technicians combine to enable Progent to resolve most network issues rapidly and economically. Progent is an industry leader in offsite support and remote system tracking.
- Support for Leading VPN Products
Progent supports safe Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- Round-the-Clock Service for Maximum Network Availability
For organizations with line-of-business applications, Progent offers optional round-the-clock remote support services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager, this offering can help ensure maximum network availability.
- Help Desk Call Center
Progent's Help Desk Call Center programs are intended specifically for budget-constrained offices whose clients require instant access to a Help Desk Call Center with effective phone support and complete escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of IT background, refined support tools, and understanding of enterprise networking enable businesses to avoid the limitations associated with exclusive dependence on smaller service firms, independent freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
How Does Our Company Begin Receiving Online Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of real-world professional experience, at the forefront of IT service, executing a wide variety of IT tasks for an extensive mix of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting staff. This means that you get not only expert technical skills, but also a consultant with proven methods for applying computer knowledge to fix actual network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for remote service and in-person visits per minute. Consequently, you are billed just for delivered support. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides in-person service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no startup charge and requires no monthly commitment for support services delivered during regular working hours. Many support organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast fixes so you won't be tempted to permit simple problems to fester.
- Complete Documentation of IT Services
Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many independent consultants or small service firms who provide minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service documentation sent by every consultant to every client. The practice of detailing and archiving service records results in more effective support and eliminates a variety of common misfortunes such as when a service client is virtually held captive to a consultant who wonít let go of vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few support firms to provide 24x7 network tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing potential problems before they result in downtime, network monitoring can keep your information network from painful and costly service losses.
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.