Immediate Online Troubleshooting for Fort Lauderdale Florida IT Networks
Fast Remote Technical Support for Fort Lauderdale SystemsFor businesses in Fort Lauderdale Florida, Progent offers online technical support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-certified cybersecurity experts to help with high-level security architecture and diagnostic issues.

Progent's remote support engineers offer exceptional value due to the fact that they have the practical experience and are equipped with the advanced tools required to resolve the majority of information system problems rapidly. Efficient support lowers direct expenses because service calls use up minimal chargeable minutes. Remote support also avoids the expense of sending a consultant to your office. Your company saves even more with indirect costs by minimizing or avoiding network outages and associated costs due to business discontinuity, disgruntled clients, unproductive workers, and distracted management. Progent's extensive remote consulting know-how is particularly important for businesses that depend on public clouds for critical network infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an alternative.

Progent's pricing model for remote help is structured to leverage your IT service investment. Progent charges by the minute for phone assistance, so you are invoiced just for the support that you actually get. In contrast to many online support organizations, Progent requires no service activation surcharge or minimum payments. Progent's one-minute billing unit and clean model for billing do away with situations where fast fixes somehow end up as big bills. Progent's penchant for disposing of technical issues efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an arsenal of optimized technologies and proven processes that promote the highest level of effectiveness for remote technical support and troubleshooting for computer networks of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to interface to your company's system remotely without breaching network security.

Progent's sophisticated technical support database application stores detailed records of all service that Progent's clients have received. Progent's authorized consultants have the benefit of the history of all help rendered to each Progent customer by every engineer. This archive of anomalies and repairs is stored as a readily exploitable internal knowledge base that enables Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the value of Progent's support grows daily. Progent's extensive list of accreditations and working associations with major industry leaders including Cisco and Microsoft make available other extensive technical support knowledge bases and permit quick response from manufacturers' in-house product engineers so Progent's online service experts are able to arrive at the most efficient resolutions promptly.

Online support available from Progent to companies in Fort Lauderdale Florida include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price services designed to allow small and medium-size organizations to utilize the same cutting-edge technology used by some of the world's top enterprises. The ProSight portfolio of IT management outsourcing services covers all key aspects of modern networking such as email protection, security and compliance, automated backup/recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based machine learning tools to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and offers a unified platform to address the complete malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with government and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup technology companies to create ProSight Data Protection Services, a portfolio of management offerings that deliver backup-as-a-service. ProSight DPS services manage and track your backup processes and allow transparent backup and fast restoration of vital files, apps, system images, plus VMs. ProSight DPS lets your business protect against data loss resulting from hardware breakdown, natural disasters, fire, malware like ransomware, user error, malicious employees, or application bugs. Managed backup services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed services are best suited for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management offer organizations of all sizes a flexible and affordable alternative for assessing, testing, scheduling, applying, and tracking updates to your dynamic information network. Besides optimizing the protection and reliability of your IT environment, Progent's software/firmware update management services permit your IT team to concentrate on line-of-business initiatives and tasks that deliver the highest business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation with iOS, Android, and other personal devices. With Duo 2FA, when you log into a protected online account and enter your password you are asked to confirm who you are via a unit that only you possess and that uses a separate network channel. A broad range of devices can be used for this added form of authentication including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can register multiple verification devices. To learn more about ProSight Duo two-factor identity validation services, go to Duo MFA two-factor authentication services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of in-depth reporting plug-ins designed to integrate with the leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like spotty support follow-up or endpoints with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to deliver web-based management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, copies and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management staff and your Progent consultant so that all potential issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an objective assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's ability to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup system that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the services of seasoned online consulting experts for special information technology projects. Progent's charges for ongoing development or consulting projects are set according to the qualifications of the consultants required. Progent's background in these important areas of information technology allows customers to execute major projects economically and on schedule. Progent's project-based remote engineering solutions include:

  • Call Center Services
    Progent's Call Center support alternatives for companies with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all facets of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle challenging problems.

    Progent's shared Help Desk services allow your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation tool for managing service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Help Desk Call Center team of veteran information technology experts offers your clients in Fort Lauderdale Florida quick contact with a dependable support group with substantial experience providing phone help and online diagnostics for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Call Center perception as a solid contributor to business efficiency, and Progent's intent is to solve instead of simply document technical issues.

  • Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff can supply phone-based and in-depth consulting expertise and training in key application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and training for familiar Microsoft applications such as CRM, Microsoft Project, Office Word, and Office Excel. To read more information about Progent's consulting, customization, and education offerings, visit Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of Microsoft System Center2, extend or tune an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver organizations in Fort Lauderdale Florida remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting. Progent can configure SCOM for your environment so your IT maintenance is proactive and automated. By uncovering looming problems before they cause full-scale emergencies, remote monitoring can ward off stressful and costly network failures. Progent can also use network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft systems, or systems that support multiple platforms.
How Your Fort Lauderdale Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Fort Lauderdale Florida, Progent's online computer support specialists are ready to provide professional and cost-effective IT support the moment your organization requires it. Over 20 years of providing online tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to fine tune online connectivity tools to fix IT problems rapidly while eliminating the expense and lost time that comes with on-site service visits.

Even if your Fort Lauderdale organization deals with a local freelance consultant or employs a full time IT staff that know how to deal with the majority of network problems, Progent's Microsoft certified engineers are available to offer a convenient and transparent virtual extension of your on-site resources in cases when your usual service personnel either don't have the time or the knowledge to deal with sudden network emergencies or particularly challenging integration projects.

Details of Progent's Remote Computer Services for Fort Lauderdale Florida
Progent's phone support, remote troubleshooting, system security expertise, and system administration services give businesses in Fort Lauderdale Florida the greatest leverage for your IT investment. Whether you need occasional phone support and Internet-based troubleshooting or ongoing Help Desk call center services and network administration, Progent's professionals can deliver your business world class IT support while allowing you to eliminate the expense and administration overhead of carrying a large internal IT staff. Highlights of Progent's online help program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of technical background, fine tuned remote support software, and understanding of enterprise networking allow offices to avoid the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance consultants, or limited in-house resources.

Progent adds value by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Certified experts average longer than a decade of hands-on industry background, in the trenches of network service, performing a wide variety of IT tasks for an extensive array of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting personnel. This means that you get not only world-class technical capability, but also a consultant with proven methods for using computer knowledge to fix real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-site help by the minute. As a result, you are charged only for received services. Progent does not demand a higher rate for after-hours or priority service, and within California or in regions where Progent offers on-site support, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no initialization charge and requires no monthly commitment for support services delivered during regular business hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for fast solutions so you won't be forced to allow simple problems to fester.

  • Full Documentation of IT Services
    Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or small support organizations who offer minimal documentation or specifics of services done, every service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports transmitted by each consultant to every client. The discipline of detailing and archiving support records allows more efficient service and eliminates a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to release vital service information.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock system tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering possible issues before they result in downtime, network monitoring can keep your information network from painful and expensive service losses.
How Does Our Company Begin Getting Online Computer Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.



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