Fast and Affordable Online Support for Fort Lauderdale Florida Computer Networks
For companies located in Fort Lauderdale Florida, Progent provides remote technical support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote support to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with complex networking problems, as well as the assistance of CISSP-certified security experts to handle high-level security architecture and diagnostic jobs.
Progent's online technical support experts offer excellent value due to the fact that they possess the real-world background and are equipped with the advanced technology required to solve the majority of network problems quickly. This lowers direct expenses since solutions require fewer billable consulting minutes. Online support also eliminates the expense of sending an engineer to your site. Your organization benefits additionally with indirect expenses by minimizing or avoiding system outages and related costs stemming from business disruption, upset clients, unproductive workers, and de-focused management. Progent's extensive online technical support experience is particularly helpful for businesses that are dependent on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be useful.
Progent's pricing model for online help is structured to leverage your IT service dollar. Progent bills per minute for phone consulting, so you pay only for the services that you receive. Unlike many remote support firms, Progent requires no service activation fee or minimum payments. Progent's per-minute billing unit and clean policy for pricing do away with scenarios where speedy. minor fixes somehow turn into big tabs. Progent's penchant for handling technical issues efficiently means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a set of customized technologies and proven processes that allow the highest level of efficiency for online help and troubleshooting for computer networks of all sizes. Progent offers safe VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the staff of Progent's remote service group to communicate with your computer system without compromising system security.
Progent's sophisticated customer support database system includes detailed records of all service that Progent's clients have received. Progent's staff service personnel have access to the records of services rendered to each Progent client by any engineer. This archive of trouble tickets and resolutions is organized as an easily searchable proprietary knowledge base that permits Progent's remote technical experts to share their experiences company-wide to make sure that the value of Progent's technical support grows daily. Progent's extensive list of accreditations and close relationships with major vendors such as Cisco and Microsoft open up additional vast support knowledge bases and allow priority access to vendors' in-house engineering staff with the result that Progent's remote service experts can find the most efficient solutions quickly.
Online support available from Progent to businesses in Fort Lauderdale Florida include:
Certified Windows Expertise
Progent's Microsoft-expert online support experts offer computer troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can help you with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams consulting, Microsoft Skype for Business Server migration consulting, Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also offers a broad array of cost-effective desktop support services to assist you business to deploy, integrate, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's desktop support services include offering Microsoft Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to streamline the management of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE credential is the premier accreditation for network engineers, and certifies a person's networking knowledge at the master level. Cisco CCIEs know how to resolve even the most stubborn challenges associated with network infrastructure planning, integration, management, compliance, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network management tools and developing workarounds or locating program patches. Cisco qualified CCIEs represent an excellent value because their depth of experience allows them to solve problems quickly. In common cases, less seasoned service providers can wrestle for hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified support experts can connect to your environment via advanced remote support tools in order to provide efficient, secure, and economical analysis and remediation.
Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Miami and South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||17690 NW 78th Ave
Hialeah, FL 33015
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services
Progent's CCIEs offer expertise in all of Cisco's top-selling family of networking products by providing consulting services such as:
CISM and CISSP Premier System Security Experts
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts can provide a range of security solutions that can strengthen the safety of your Windows, Apple macOS and OS X, Linux network against attacks or assist your company to recuperate rapidly after a serious penetration. Security consulting services available from Progent cover in depth network security evaluation using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast recuperation from malicious attacks; installing firewalls; establishing safe architectures for remote and mobile communication; guarding your messaging infrastructure against viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide expert online consulting services to help companies of all sizes connect their networks with leading public clouds including Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that combine local resources along with public clouds. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of background providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent runbook for recovering services rapidly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, upgrades and patches and can generate reports to confirm full service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to design, configure, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high level of automation independent of the hardware making up the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer phone-based consulting services to address a broad array of information technologies such as system architecture, messaging solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and simplified administration in networks that include Linux and Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with migration from older applications to MS Windows or Linux environments. Progent's team-based methodology for resolving technical problems promotes fast escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers support costs.
Important Linux variants for which Progent can provide expertise include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services designed to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions used by many of the industry's leading enterprises. The ProSight suite of network monitoring and management services covers all key facets of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to address the entire threat progression including protection, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also help you to set up and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical files, apps and VMs that have become lost or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to provide web-based management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, optimize and troubleshoot their connectivity appliances like switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating appliances that require important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT personnel and your assigned Progent consultant so any potential problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with data security standards, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent information assurance expert. The interview is designed to help evaluate your company's ability either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract information technology projects. Billing charges for longer-term consulting tasks are determined based on the level of expertise of the engineers required. Progent's experience with these important areas of computer technology allows clients to execute major projects within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Fort Lauderdale Company Can Contact Progent's Remote Technical Support Experts
Help Desk Services
Progent's Call Center support alternatives for organizations with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all facets of remote desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle the most problems.
Progent's Help Desk Call Center consulting expertise can assist you in creating an efficient new Call Center or enhancing your existing one, selecting or customizing Call Center software to handle the special needs of your corporation, or adding temporary phone support personnel to reinforce your internal Help Desk Call Center team to deal with high-demand events like software migrations, mass upgrades, or installing new applications.
Progent's Help Desk Call Center staff of experienced information technology professionals provides your computer users in Fort Lauderdale Florida instant communication with a dependable support resource with extensive experience offering telephone-based support and remote repair service for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Call Center recognition as a crucial contributor to company productivity, and Progent's intent is to solve rather than merely document network issues.
- Applications Services: Training, Programming, and Problem Solving
Progent's Applications Consulting Group provides remote professional engineering expertise and education in special application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom development, and education for popular Microsoft business applications such as CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's expertise, programming, and training services, refer to Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent can deliver businesses in Fort Lauderdale Florida remote hybrid network monitoring by providing System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to fit your environment so your computer maintenance is proactive rather than reactive. By detecting looming issues before they result in crashes, system monitoring can minimize stressful and costly network crises. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems powered by a combination of platforms.
To contact Progent about emergency remote help with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
For offices and startups in Fort Lauderdale Florida, Progent's online computer support engineers can deliver expert and economical IT support the instant your organization requires it. More than a decade of offering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to solve IT problems quickly while avoiding the expense and lost time that comes with on-site service calls.
Even if your Fort Lauderdale office deals with a local independent support technician or maintains an in-house IT staff that know how to deal with the majority of network problems, Progentís Microsoft certified engineers can offer an easy and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to deal with sudden system crises or especially tough integration projects.
Benefits of Progent's IT Support for Companies in Fort Lauderdale Florida
Progent's remote technical help services enable your Fort Lauderdale organization to have the benefits of on-call, enterprise-class IT support without the cost of maintaining a full-time IT organization. Your network will acquire added business worth by becoming increasingly reliable, efficient, and secure. Benefits to your company include:
- Convenient remote expansion of your local support resources
For most offices in Fort Lauderdale Florida, nearby computer support resources, whether consisting of outside consultants or an internal maintenance staff, can handle the majority of network issues. However, IT crises might occur when your regular support personnel are overstretched or unavailable, and some trouble may stem from IT products that is unfamiliar to your onsite support people. In these cases, Progent's on-call service specialists provide an easy, fast, and affordable solution to augment your regular resources and to pass on useful information to improve your capability to deal with future problems locally.
- Less Dependence on Individual Consultants
For IT maintenance, smaller offices commonly depend on individual freelance service providers. Although independent service people have smaller internal costs than big service firms and can afford to charge lower rates, they are often stretched too thin, making it difficult to respond quickly to crisis situations. If an independent consultant is occupied with another customer, ill, on vacation, or in class, the absence of reserve help may require your business to wait for help during an IT crisis. As your network expands, network unavailability and problems with vital software become more costly. The budget you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent provides a ready source of reserve service expertise to make sure your network stays up and running.
- Create a Solid Foundation for Smooth Expansion
Companies typically begin with an information architecture implemented on a modest budget. Without a robust framework, band-aid fixes often get thrown onto a weak foundation. As a company grows, stability and expandability issues can hinder the success of the organization. Such badly designed systems require proper analysis, smart strategic planning, and extensive technical knowledge to evolve to a system architecture able to deliver the solid foundation to meet current business demands and facilitate downstream growth.
- Work with Problem Solvers Rather Than Technology Sellers
Smaller organizations require advice and technical education to negotiate an ever more complex array of product options available for accelerating business growth and improving productivity. Businesses do not need a computer engineer who is attempting to resell a certain vendor's products. Network support and product selling can result in a scenario where the recommended
solution is designed around a predetermined product instead of the genuine needs of a business. Progent avoids these conflicts by offering just services instead of products. This allows Progent to match IT expertise with the best interests of clients.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of IT experience, refined support software, and understanding of enterprise networking enable companies to escape the pitfalls of exclusive reliance on smaller service firms, individual freelance consultants, or limited internal IT help.
Progent adds value by providing:
How Does My Business Start Getting Remote Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of real-world professional background, at the forefront of IT support, executing a wide range of IT projects for an extensive array of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting personnel. This guarantees that you get not just expert technical capability, but also a support engineer with field-tested approaches for applying computer knowledge to resolve actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for online service and on-site visits by the minute. As a result, you are billed just for received support. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no minimum charge and asks no monthly commitment for services delivered during normal business hours. Many support organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick repairs so you won't be forced to permit simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to deal with problems that are within their comfort zone, Progent is able to focus on providing high-value skills where Progent faces few competitors. Companies who utilize trusted freelance consultants or who maintain in-house IT staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more reliable, protected, and efficient.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the few IT service companies to offer round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be proactive rather than reactive. By revealing potential issues before they cause lost productivity, system monitoring can save your information network from stressful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.