Fast Remote Help for Fort Lauderdale Florida IT Networks
Fast Online Technical Support for Fort Lauderdale SystemsFor organizations located in Fort Lauderdale Florida, Progent offers online technical support for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to handle complex networking problems, as well as the assistance of CISA and CISSP-certified security experts to help with high-level security architecture and troubleshooting issues.

Progent's online technical support experts offer exceptional leverage because they have the real-world experience and are equipped with the advanced technology required to resolve the majority of information system problems rapidly. This reduces direct expenses because service calls use up fewer chargeable minutes. Online support also eliminates the cost of sending an engineer to your site. Your organization saves even more in indirect expenses by reducing or eliminating network outages and associated costs resulting from business disruption, upset customers and vendors, idle employees, and distracted management. Progent's extensive remote technical support expertise is especially valuable for businesses that depend on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.

Progent's pricing policy for remote help is designed to stretch your IT service investment. Progent bills per minute for phone assistance, so you are charged exclusively for the services that you actually get. In contrast to many remote support companies, Progent imposes no initialization fee or minimum job duration. Progent's one-minute billing unit and simple model for pricing prevent situations where speedy. minor solutions somehow turn into substantial bills. Progent's penchant for dealing with problems quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-proven methodologies which allow the maximum level of effectiveness for remote technical support and repair for IT networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's online support team to communicate with your company's system without violating system security.

Progent's sophisticated service database application maintains detailed histories for the support that Progent's clients have received. Progent's team consultants have the benefit of the specifics of support provided to every client by every engineer. This database of trouble tickets and fixes is structured as a quickly exploitable internal database that allows Progent's remote support professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's high-level certifications and close relationships with major vendors including Cisco and Microsoft make available other extensive technical databases and permit quick response from manufacturers' in-house product engineers so Progent's remote consulting experts can arrive at the best resolutions quickly.

Remote support services offered by Progent to customers in Fort Lauderdale Florida include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price services intended to allow small and mid-size businesses to utilize the same advanced technology deployed by some of the world's top corporations. Progent's ProSight portfolio of network management outsourcing services covers all key aspects of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior analysis technology to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the complete threat progression including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup/restore technology companies to produce ProSight Data Protection Services (DPS), a selection of management offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup operations and enable transparent backup and fast recovery of vital files/folders, apps, system images, and VMs. ProSight DPS lets you avoid data loss resulting from hardware failures, natural calamities, fire, malware such as ransomware, human error, ill-intentioned insiders, or software bugs. Managed services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management provide businesses of all sizes a flexible and cost-effective alternative for evaluating, testing, scheduling, implementing, and tracking updates to your dynamic IT system. In addition to optimizing the security and functionality of your computer network, Progent's software/firmware update management services permit your in-house IT staff to concentrate on more strategic projects and activities that derive the highest business value from your network. Learn more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification on iOS, Android, and other personal devices. With Duo 2FA, when you log into a secured online account and give your password you are asked to verify who you are via a device that only you have and that uses a separate network channel. A broad range of out-of-band devices can be used for this second means of authentication such as a smartphone or watch, a hardware/software token, a landline phone, etc. You may register several verification devices. To learn more about ProSight Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time and in-depth reporting tools created to work with the industry's top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-through or machines with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their connectivity hardware like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding devices that require important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so that any looming problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's preparedness to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup environment that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology programs. Billing rates for ongoing development or consulting tasks are determined according to the level of expertise of the engineers involved. Progent's experience with these important areas of information technology enables customers to complete major initiatives economically and on time. Progent's special remote consulting solutions include:

  • Call Center Services
    Progent's Help Desk support programs for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most issues.

    Progent's Help Desk sharing services make it possible for your business to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution built around the leading professional services automation platform for handling end-user service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Help Desk staff of experienced network professionals gives your clients in Fort Lauderdale Florida fast access to a reliable technical support resource with extensive experience delivering telephone-based support and remote troubleshooting for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center the reputation as a crucial enabler of business productivity, and Progent's policy is to resolve instead of just document technical issues.

  • Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Team offers online and in-depth consulting expertise and training in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, programming, and education for Microsoft applications including Microsoft CRM, Microsoft Office Project, Office Word, and Office Excel. To learn more on Progent's expertise, custom programming, and training services, refer to Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of System Center2, expand or tune your current one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Fort Lauderdale Florida remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can tune SCOM to fit your environment so your computer maintenance is proactive rather than reactive. By spotting looming problems before they cause crashes, system monitoring can minimize stressful and expensive service crises. Progent can also provide help with system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks based on a combination of operating systems.
How Your Fort Lauderdale Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Fort Lauderdale Florida, Progent's online network support engineers can deliver effective and affordable IT help the moment your company needs it. More than two decades of providing remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to refine online connectivity tools to fix network problems rapidly while eliminating the expense and lost time associated with on-premises service calls.

Even if your Fort Lauderdale organization works with a local independent support technician or employs an in-house organization that know how to deal with ordinary network issues, Progent's Microsoft certified consultants can offer a convenient and seamless virtual expansion of your local resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to fix sudden network emergencies or especially challenging integration problems.

Advantages of Progent's IT Support for Companies in Fort Lauderdale Florida
Progent's remote technical help services enable your Fort Lauderdale company to realize the advantages of on-call, world-class network support without the expense of managing a full-time IT organization. Your information system will derive greater strategic worth by becoming increasingly reliable, efficient, and secure. Advantages to your business include:

  • Convenient remote expansion of your local IT resources
    With most organizations in Fort Lauderdale Florida, local computer service resources, whether consisting of freelance consultants or an internal IT staff, can resolve the majority of technical issues. However, IT crises may occur when your regular resources are overstretched or unavailable, and some trouble may involve IT products that is beyond the scope of your usual service personnel. In these cases, Progent's on-call service professionals give you an easy, fast, and economical way to augment your regular resources and to transfer valuable information to improve your capability to deal with future problems locally.

  • Less Reliance on Individual Service Providers
    For IT maintenance, smaller offices commonly depend on independent freelance service providers. Although freelance consultants have smaller overhead than larger consulting organizations and can afford to charge lower rates, they are occasionally stretched too thin, making it impossible to respond quickly to urgent situations. If an independent consultant is occupied with another client, ill, on vacation, or in class, the absence of fallback personnel may force your company to wait for help during an emergency. As your business grows, system downtime and trouble with critical applications become more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides a reliable source of reserve support expertise to make sure your IT system stays available.

  • Create a Solid Basis for Seamless Expansion
    Organizations typically start with an IT architecture created on a modest budget. Lacking a strong framework, slap-dash fixes often get thrown on top of a shaky foundation. When a network grows, stability and scalability problems can hinder the success of the business. Such poorly designed systems require proper assessment, intelligent strategic planning, and wide technical knowledge to evolve to a system infrastructure that can offer the stable foundation to handle current business requirements and ease future expansion.

  • Interact with Problem Solvers Rather Than Product Vendors
    Smaller offices require guidance and technical training to navigate through an ever more complex maze of product alternatives available for promoting business growth and enhancing efficiency. These companies do not need a computer consultant who is attempting to sell a certain vendor's technology. Network support and product selling can lead to a situation where the proposed solution is designed around a predetermined technology rather than the genuine requirements of a client. Progent avoids these conflicts by selling only services instead of products. This enables Progent to match IT expertise with the best needs of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT experience, refined remote support tools, and understanding of enterprise networking enable offices to escape the limitations associated with exclusive reliance on smaller service organizations, independent freelance consultants, or limited in-house resources.

Progent stands out by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Certified experts average longer than a decade of real-world professional background, at the forefront of network support, executing a wide variety of IT tasks for a large array of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting team. This guarantees that you get not just expert IT help, but also a consultant with field-tested approaches for applying computer knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-site help per minute. As a result, you owe just for received support. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no startup charge and asks no monthly commitment for support services provided during regular working hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you will not be tempted to permit simple problems to fester.

  • Full Documentation of IT Services
    Progent has created a sophisticated service reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or local support organizations who provide scant documentation or specifics of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service documentation transmitted by each staff member to every client. The practice of documenting and archiving support records allows more efficient support and avoids a slew of common misfortunes such as when a service client is effectively held captive to a consultant who refuses to release the keys to the kingdom.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only support firms to offer round-the-clock network tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By anticipating possible problems before they result in downtime, system monitoring can keep your IT network from painful and costly service disruptions.
How Does Our Company Begin Receiving Online Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.

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