Fast and Affordable Remote Support for Fort Lauderdale Computer Systems
For companies in Fort Lauderdale or anywhere in Florida, Progent offers online support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with challenging infrastructure problems, as well as the services of CISSP-qualified cybersecurity experts to help with high-level security architecture and diagnostic issues.
Progent's remote support experts provide excellent value due to the fact that they have the real-world experience and have access to the sophisticated technology needed to solve most information system problems rapidly. Efficient support reduces immediate costs since solutions accumulate minimal billable minutes. Remote support also eliminates the cost of sending an engineer to your office. Your company saves even more with incidental expenses by reducing or eliminating network downtime and related costs stemming from business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's extensive online technical support experience is particularly important for businesses that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an alternative.
Progent's billing model for remote help is designed to leverage your network support dollar. Progent charges by the minute for phone assistance, so you are charged just for the services that you receive. In contrast to many remote support firms, Progent asks for no initialization charge or minimum job duration. Progent's per-minute billing unit and simple model for pricing save you from situations where fast fixes somehow end up as substantial tabs. Progent's skill at disposing of technical issues quickly means your business saves cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered an arsenal of customized tools and field-tested methodologies that ensure the maximum degree of effectiveness for remote consulting and troubleshooting for IT systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the experts of Progent's remote service group to communicate with your company's network remotely without compromising system security.
Progent's powerful customer support database system stores detailed histories for the service that Progent's customers have received. Progent's staff service personnel have the benefit of the details of assistance rendered to each Progent client by any consultant. This history of trouble tickets and responses is stored as a conveniently accessible internal knowledge base that enables Progent's remote support professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's advanced accreditations and close relationships with key vendors such as Cisco and Microsoft open up other vast technical knowledge bases and allow fast response from manufacturers' in-house product engineers so Progent's online consulting experts are able to find the best solutions quickly.
Remote support available from Progent to companies in Fort Lauderdale and throughout the state of Florida include:
Certified Microsoft Windows Support
Progent's Microsoft-premier online support experts offer computer system problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help you with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 deployment,
MS Exchange 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint 2016 migration expertise, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of cost-effective desktop services to help you business to deploy, configure, troubleshoot, and administer desktop PCs and notebooks powered by Windows. Progent's desktop consulting services include offering Windows 10 integration assistance as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to streamline the management of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking professionals, and validates a consultant's network technology skills at the expert level. Cisco-qualified CCIEs can handle the most complex challenges occurring in network infrastructure design, installation, administration, protection, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating problems with IOS network management tools and developing alternate approaches or identifying program updates. Cisco CCIEs offer excellent cost-effectiveness since their depth of expertise allows them to resolve problems quickly. In common instances, less seasoned service providers can wrestle for many hours or even days with the same problems that a CCIE can fix in minutes. Progent's Cisco CCIE certified support experts can connect to your network via the latest remote troubleshooting technology in order to provide quick, safe, and economical diagnosis and repair.
Southern Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Southern Florida
Progent's CCIEs can provide assistance with all of Cisco's popular family of connectivity devices. Cisco technology consulting offered by Progent includes ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers consulting, Catalyst switch consulting and support services, Cisco Nexus switch consulting services, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi AP layout and configuration, Cisco Aironet Wireless APs planning and integration expertise, Cisco wireless controllers support Services, Cisco VPN Consulting expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Premier System Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of system protection services that can enhance the defenses of your Windows, macOS and OS X, Linux environment against attacks or assist you to recover quickly after a damaging breach. Security services offered by Progent include: comprehensive network security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; rapid recovery from malicious assaults; configuring firewalls; establishing safe techniques for remote and mobile access; defending your email system from spam and directory harvest attacks; and offering round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting to help organizations of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that seamlessly combine on-premises resources as well as public clouds. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience providing advanced consulting services online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a consistent workflow for recovering services quickly following a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and fixes and can produce reports to verify complete service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that deliver high availability, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the physical components used by the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide online support services to cover a broad range of information technologies such as network architecture, messaging solutions, system and operational security, plus UNIX and Windows integration. For server consolidation and simplified management in environments that combine Linux-based systems and Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also help with transitioning from older applications to Windows or Linux solutions. Progent's team-based approach to resolving network issues promotes fast escalation, when required, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and lowers service expense.
Important Linux platforms for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price services intended to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by some of the industry's leading corporations. Progent's ProSight series of IT management outsourcing services addresses all key areas of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital files, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security vendors to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, enhance and troubleshoot their networking appliances such as switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming management activities, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding devices that need critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent consultant so that all looming problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your essential network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with information security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance expert. The interview is intended to help assess your organization's preparedness either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup/recovery system that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent offers the skills of world-class online consulting professionals for special IT programs. Progent's rates for longer-term development or consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these special areas of information technology enables customers to execute major projects economically and on time. Progent's special remote consulting solutions include:
How Your Fort Lauderdale Company Can Contact Progent's Remote Support Experts
Call Center Support
Progent's Help Desk programs for organizations with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all facets of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle challenging issues.
Progent's Help Desk Call Center consulting expertise can assist you in establishing an efficient new Help Desk or enhancing your established one, evaluating or customizing Help Desk software to address the special requirements of your business, or providing temporary online personnel to work with your existing Call Center group to deal with unusually busy scenarios like software transitions, mass updates, or installing new applications.
Progent's Help Desk team of veteran network professionals gives your workers in Fort Lauderdale or anywhere in the state of Florida quick access to a reliable network service group with years of experience offering telephone-based consulting and online troubleshooting for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk perception as a crucial contributor to business productivity, and Progent's goal is to resolve rather than just report IT problems.
- Business Applications Services: Training, Custom Programming, and Integration
Progent's Applications Consulting Team offers online and in-depth consulting support and training in special business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, customization, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information about Progent's expertise, custom programming, and education services, go to Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Fort Lauderdale, or anywhere in the state of Florida, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM for your environment so that your network maintenance is proactive and automated. By anticipating emerging trouble spots before they expand into downtime, proactive monitoring can ward off stressful and costly network failures. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks that support a mix of OS platforms.
To contact Progent about urgent remote support with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Fort Lauderdale or throughout the state of Florida, Progent's online computer support specialists can provide effective and affordable IT help the moment your company has to have it. Long experience delivering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to repair network problems quickly while eliminating the expense and lost time associated with on-premises support visits.
Even if your Fort Lauderdale business relies on a local independent support technician or maintains a full time organization that can handle common network problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and transparent remote extension of your local resources in cases when your usual IT support personnel either don't have the availability or the knowledge to solve sudden network crises or especially challenging integration problems.
Advantages of Progent's IT Support for Organizations in Fort Lauderdale
Progent's remote support services allow your Fort Lauderdale organization to enjoy the benefits of timely, expert network support without the expense of maintaining an in-house IT organization. Your network will acquire added strategic value by being increasingly available, productive, and protected. Benefits to your business include:
- Seamless virtual extension of your local support resources
For most organizations in Fort Lauderdale and throughout Florida, local computer service providers, whether made up of freelance consultants or a full-time IT staff, can solve the majority of network problems. On the other hand, serious problems may strike when local support personnel are too busy or absent, and some problems may stem from technology that is beyond the scope of your local support technicians. In these instances, Progent's online service professionals offer an easy, fast, and budget-friendly way to supplement your local resources and to convey valuable information to improve your ability to resolve future problems in-house.
- Reduced Reliance on Freelance Consultants
For IT support, smaller offices commonly depend on independent freelance service providers. While independent service people carry less internal costs than big consulting companies and can afford to charge lower rates, they are occasionally overextended, making it hard to respond rapidly to urgent situations. If an independent service provider is occupied with another client, sick, on a trip, or in training, the lack of fallback personnel may require your company to wait for assistance during an emergency. As your company grows, system unavailability and problems with critical software become more expensive. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers a dependable source of reserve service experts to make sure your network stays up and running.
- Create a Scalable Basis for Smooth Expansion
Companies typically start with an information architecture implemented on a modest budget. Without a scalable infrastructure, slap-dash repairs can get thrown on top of a weak foundation. As a network grows, stability and scalability problems can impede the success of the organization. Such badly built systems require careful analysis, smart strategic planning, and broad-based technical expertise to evolve to a system infrastructure able to offer the solid foundation to handle vital business requirements and facilitate future expansion.
- Work with Problem Solvers Rather Than Product Vendors
Smaller organizations need advice and technical training to navigate through an ever more complex maze of product alternatives capable of accelerating business success and enhancing productivity. Businesses do not need a network consultant who is trying to sell a specific vendor's technology. Network consulting and product selling can lead to a situation where the recommended
solution is designed around a predetermined technology instead of the genuine requirements of a client. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to match IT consulting with the real interests of clients.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of IT expertise, fine tuned remote support tools, and understanding of enterprise networking enable businesses to escape the pitfalls associated with excessive reliance on smaller service organizations, individual freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Start Getting Online Computer Help from Progent?
- In-depth Expertise in Microsoft's Complete Family of Servers
Progent offers world-class expertise for Microsoftís powerful server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support, Microsoft Windows Server 2008 upgrades, Windows 2003 maintenance, Microsoft Exchange 2019 integration, MS Exchange 2016 Server migration, Exchange Server 2013 consulting, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-site visits per minute. Consequently, you are charged exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in regions where Progent provides in-person service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and asks no monthly commitment for support services delivered during normal business hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for quick repairs so you won't be forced to permit simple problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all billed services. Unlike many freelance consultants or small support firms who provide minimal documentation or specifics of services done, every service provided by Progent is tracked by full documentation. Every Progent consultant has use of the support documentation sent by every consultant to every customer. The discipline of detailing and archiving support activity allows more efficient support and eliminates a variety of typical misfortunes such as when a support customer is effectively held captive to a consultant who wonít release vital service information.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few support firms to offer round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By revealing potential problems before they cause lost productivity, system monitoring can keep your IT network from painful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.