Fast and Affordable Remote Support for Fort Lauderdale Florida Computer Networks
For companies in Fort Lauderdale Florida, Progent provides online technical support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have provided remote support to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, plus the assistance of CISSP-qualified security experts to help with high-level security design and diagnostic issues.
Progent's online technical support engineers provide exceptional leverage due to the fact that they have the real-world experience and have access to the advanced technology needed to resolve the majority of network issues quickly. Efficient support reduces direct costs because solutions require fewer chargeable minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your company benefits additionally in incidental expenses by minimizing or avoiding network downtime and associated costs due to business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive online consulting know-how is particularly important for organizations that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an option.
Progent's pricing policy for online support is structured to leverage your IT service investment. Progent bills per minute for telephone-based assistance, so you are billed just for the services that you actually get. In contrast to typical remote support organizations, Progent requires no startup fee or minimum fees. Progent's one-minute granularity and simple model for pricing save you from situations where quick solutions manage to end up as major bills. Progent's skill at disposing of problems efficiently means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an array of customized technologies and field-proven processes which promote the highest degree of efficiency for remote consulting and troubleshooting for information systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the experts of Progent's online support team to access your system without compromising system security.
Progent's advanced technical support reporting application includes thorough documentation for the support that Progent's customers have received. Progent's team service personnel have the benefit of the specifics of support delivered to each Progent client by any engineer. This archive of problems and repairs is structured as a readily searchable internal database that allows Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's advanced certifications and working associations with major vendors including Cisco and Microsoft make available additional vast technical knowledge bases and permit priority response from vendors' internal support staff so Progent's remote service specialists can arrive at the most efficient resolutions quickly.
Online support available from Progent to companies in Fort Lauderdale Florida include:
Authorized MS Windows Experts
Progent's Microsoft-expert online support experts can provide computer repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can assist your company with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 integration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams migration expertise, Skype for Business migration consulting, Lync Server management, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of affordable PC desktop services to assist your business to deploy, integrate, repair, and manage workstations and notebooks powered by Windows. Progent's desktop support services include providing Microsoft Windows 10 upgrade help as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the administration of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for network consultants, and certifies a person's networking knowledge at the expert level. Cisco CCIEs can deal with even the most difficult challenges associated with network infrastructure planning, integration, maintenance, compliance, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal support staff in isolating problems with Cisco IOS Software network administration tools and developing workarounds or locating software patches. CCIEs are an excellent cost-effectiveness because their deep experience enables them to resolve problems rapidly. In many cases, less experienced consultants can wrestle for many hours or days with identical problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can communicate with your environment by means of the latest on-line support tools to perform fast, secure, and economical diagnosis and repair.
Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Miami and South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||17690 NW 78th Ave
Hialeah, FL 33015
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's industry-leading selection of connectivity products by offering services that include:
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of system protection services that can enhance the defenses of your Microsoft Windows, macOS and OS X, or Linux environment against attacks or help you to recover quickly after a damaging breach. Security services available from Progent include: in depth information security assessment using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick recovery from malicious assaults; integrating firewalls; building safe techniques for remote and mobile communication; securing your messaging system from viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting services to help businesses of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that combine local resources as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of experience delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for restoring services quickly following an outage. SRM supports centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also supports non-disruptive testing for site recovery, updates and patches and can produce reports to confirm full service recovery, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud environments that deliver maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation independent of the physical components used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer phone-based support services to address a wide range of computer technologies such as system architecture, messaging systems, network and operational security, plus UNIX and Windows coexistence. For server hardware economization and simplified administration in networks that combine Linux-based systems and Windows, Progent offers VMware consulting and Citrix support. Progent can also help with migration from legacy systems to Windows or Linux-based solutions. Progent's team-oriented approach to resolving technical issues enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts support costs.
Important Linux versions for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price managed services intended to enable small and mid-size businesses to benefit from the same cutting-edge technology used by some of the industry's top enterprises. The ProSight suite of outsourced network management services covers all key areas of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the entire malware attack progression including protection, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools packaged within a single agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and allows fast recovery of vital data, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to provide web-based management and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of inspection for incoming email. For outbound email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map, track, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so that any looming issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save up to half of time spent searching for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with information security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's preparedness to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup/recovery system that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting experts for contract IT programs. Progent's rates for longer-term development or consulting projects are set based on the level of expertise of the engineers involved. Progent's experience with these important areas of computer technology allows clients to complete critical initiatives economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Fort Lauderdale Business Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Help Desk service offerings for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all facets of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle challenging problems.
Progent's Call Center consulting expertise can aid you in building an efficient new Help Desk Call Center or enhancing your established one, identifying or modifying Call Center software to handle the unique requirements of your corporation, or adding temporary online personnel to work with your existing Help Desk resources to handle demanding events such as software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk Call Center team of experienced information technology consultants offers your computer users in Fort Lauderdale Florida instant communication with an effective support group with extensive background providing phone support and remote repair service for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk Call Center perception as a key contributor to company efficiency, and Progent's target is to fix and not simply record technical problems.
- Applications Support: Training, Custom Programming, and Integration
Progent's Applications Experts staff provides online advanced consulting support and education in key business application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and education for Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's consulting, customization, and education services, go to Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from a prior version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Fort Lauderdale Florida online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to fit your environment so your IT support is proactive rather than reactive. By spotting looming trouble spots before they cause crashes, remote monitoring can avoid inconvenient and expensive network crises. Progent can also utilize system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or environments powered by a mix of OS platforms.
To contact Progent about urgent phone-based support with Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Support, call 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in Fort Lauderdale Florida, Progent's phone-based network support specialists are ready to provide effective and affordable IT help whenever your business requires it. More than a decade of offering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to solve network problems rapidly while eliminating the cost and lost productivity associated with on-site service calls.
Even if your Fort Lauderdale office works with a local freelance consultant or maintains a full time organization that know how to handle day-to-day computer problems, Progentís Microsoft certified consultants are available to offer an easy and seamless remote expansion of your local resources in cases when your regular IT support personnel either lack the time or the experience to resolve unexpected network crises or especially complicated integration problems.
Benefits of Progent's IT Support for Companies in Fort Lauderdale Florida
Progent's remote technical help services enable your Fort Lauderdale company to experience the advantages of on-call, expert network support without the cost of maintaining a full-time IT organization. Your network will acquire added business worth by becoming increasingly reliable, productive, and protected. Advantages to your business include:
- Convenient virtual extension of your on-site support resources
With most offices in Fort Lauderdale Florida, nearby computer service resources, whether represented by outside consultants or an internal IT staff, can resolve typical network problems. However, serious problems sometimes strike when local resources are too busy or absent, and some trouble may involve IT products that is unfamiliar to your usual support personnel. In these situations, Progent's on-call service specialists provide a convenient, quick, and affordable way to supplement your local help and to transfer useful knowledge to increase your ability to resolve future problems locally.
- Reduced Dependence on Freelance Service Providers
For IT support, smaller organizations commonly rely on independent freelance consultants. Although independent consultants carry less overhead than big consulting firms and can often charge lower rates, they are occasionally stretched too thin, making it hard to respond rapidly to urgent situations. If an independent consultant is occupied with another customer, ill, on a trip, or in training, the absence of reserve help may require your company to wait for assistance during an emergency. As your network grows, system downtime and problems with critical applications become more costly. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides a reliable source of backup service experts to make sure your network remains up and running.
- Create a Scalable Basis for Smooth Growth
Businesses typically start with an information architecture implemented on a modest budget. Lacking a proper infrastructure, band-aid fixes often get thrown onto a weak foundation. When a network grows, stability and scalability problems can hinder the productivity of the organization. Such badly designed environments require careful analysis, intelligent long-term planning, and extensive technical expertise to evolve to a system infrastructure able to offer the stable foundation to handle vital business demands and ease downstream expansion.
- Interact with Problem Solvers Instead of Product Sellers
Smaller offices need advice and technical training to negotiate an increasingly complex maze of product alternatives available for promoting business success and improving efficiency. They do not need a computer consultant who is attempting to sell a certain vendor's technology. Network support and product selling can lead to a situation where the recommended
solution is designed around a predetermined product rather than the genuine needs of a client. Progent eliminates these dilemmas by selling only services rather than products. This enables Progent to match technical expertise with the best needs of customers.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT expertise, fine tuned support software, and understanding of corporate IT allow offices to escape the limitations associated with excessive reliance on smaller service organizations, independent freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Begin Receiving Remote Computer Support from Progent?
- In-depth Knowledge of Microsoft's Full Line of Server Platforms
Progent offers in-depth expertise for Microsoftís popular server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration help, Microsoft Windows Server 2008 support, Windows Server 2003 upgrades, Microsoft Exchange 2019 deployment, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing model is to bill for phone service and on-site visits by the minute. Consequently, you owe exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no service activation charge and asks no retainer for support services delivered during regular working hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you won't be forced to permit minor problems to fester.
- Complete Documentation of IT Services
Progent has created a sophisticated service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or local service organizations who offer scant documentation or specifics of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support reports sent by every consultant to every client. The discipline of documenting and organizing service activity results in more effective support and avoids a variety of common misfortunes such as when a support customer is virtually held captive to a consultant who refuses to release vital service information.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to provide 24x7 network tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing possible issues before they cause lost productivity, system monitoring can keep your IT network from painful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.