Fast Online Technical Support for Fort Lauderdale Computer Networks
For businesses in Fort Lauderdale or anywhere in the state of Florida, Progent provides online technical support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with challenging networking problems, plus the services of CISA and CISSP-qualified cybersecurity experts to help with high-level security architecture and troubleshooting issues.
Progent's online support experts offer excellent value because they possess the real-world experience and have access to the advanced tools required to resolve most information system problems rapidly. Efficient support reduces direct expenses because solutions require fewer chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your organization benefits additionally in incidental expenses by minimizing or avoiding network downtime and associated costs stemming from business discontinuity, disgruntled clients, unproductive workers, and distracted management. Progent's advanced online technical support experience is particularly important for businesses that depend on public clouds for critical infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.
Progent's billing policy for remote help is structured to leverage your IT service dollar. Progent charges per minute for phone consulting, so you owe just for the support that you receive. In contrast to typical online support firms, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean model for pricing save you from situations where fast fixes manage to turn into large tabs. Progent's skill at dealing with technical issues efficiently means your business saves cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an arsenal of customized technologies and field-proven processes that promote the maximum level of effectiveness for online help and repair for IT systems of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the engineers of Progent's Technical Response Center to interface to your environment without compromising system security.
Progent's advanced customer support reporting application includes detailed documentation describing the service that Progent's clients have been provided. Progent's staff engineers have access to the records of assistance rendered to each customer by every engineer. This history of problems and repairs is stored as a conveniently retrievable internal knowledge base that enables Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the value of Progent's support grows over time. Progent's advanced accreditations and close relationships with major industry leaders such as Cisco and Microsoft open up additional massive support knowledge bases and allow quick response from vendors' in-house product engineers so Progent's remote consulting specialists are able to find the most efficient solutions quickly.
Remote services offered by Progent to companies in Fort Lauderdale and throughout the state of Florida include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified online service professionals can deliver network repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist you with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2013 development, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of cost-effective desktop consulting and support services to help you business to install, integrate, repair, and administer desktop PCs and laptops based on Windows. Progent's PC desktop support services include providing Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to centralize the management of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the top recognition for networking consultants, and validates a consultant's networking knowledge at the master level. Cisco CCIEs can handle even the most challenging problems encountered in network planning, installation, administration, security, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with IOS network administration utilities and coming up with workarounds or identifying software patches. Cisco CCIEs represent an excellent value because their deep expertise enables them to fix problems rapidly. In typical cases, less qualified service providers can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can communicate with your computer system by means of state-of-the-art on-line support tools in order to provide quick, safe, and economical diagnosis and remediation.
Southern Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Southern Florida
Progent's Cisco CCIEs offer help for all of Cisco's top-selling selection of infrastructure appliances by providing consulting services such as:
CISM and CISSP Premier Network Security Professionals
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of system protection services that can enhance the defenses of your Microsoft Windows, Apple macOS and OS X, Linux network against attacks or help your company to clean up rapidly following a damaging breach. Security services available from Progent include: comprehensive network security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast recovery from malicious attacks; integrating firewalls; establishing secure mechanisms for remote and mobile access; securing your messaging infrastructure from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting to help companies of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that combine local IT assets along with public clouds. To help you to integrate public cloud services with networks, Progent offers a range of cloud migration services such as Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent workflow for restoring services quickly after an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports transparent testing for site recovery, updates and patches and can produce audit reports to confirm full service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation regardless of the physical components making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists offer phone-based consulting services to cover a broad array of information technologies including system architecture, messaging systems, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified management in environments that include Linux-based systems and Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from legacy applications to MS Windows or Linux-based solutions. Progent's team-oriented methodology for solving network problems promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can offer emergency phone-based assistance troubleshooting anomalies affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate services designed to allow small and mid-size organizations to utilize the same best-of-breed IT solutions used by many of the world's top enterprises. The ProSight portfolio of IT management outsourcing services addresses all critical areas of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to address the complete threat lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you prove compliance with government and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital data, applications and virtual machines that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security vendors to provide centralized management and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their networking hardware like switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration of almost all devices on your network, tracks performance, and sends notices when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding devices that need critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network operating efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management staff and your Progent consultant so that any looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security requirements, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's preparedness to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup/recovery environment that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for contract IT programs. Billing rates for longer-term consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these special areas of computer technology allows clients to complete critical projects economically and on time. Progent's project-based remote engineering solutions include:
How Your Fort Lauderdale Business Can Contact Progent's Online Technical Support Professionals
Help Desk Support
Progent's Help Desk support alternatives for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for organizations who lack the money or time to assemble and manage an internal Help Desk Call Center but who want fast communication with an effective Help Desk with professional phone support as well as the technical depth to escalate complex trouble tickets to high-level consultants.
Progentís Virtual Call Center is designed for bigger companies and operates as a transparent extension of your established Call Center staff. Progent's Virtual Call Center can act as a an escalation option for complex network issues, or be available in overflow situations when your regular resources are overwhelmed.
Progent's Call Center staff of veteran network experts provides your customers in Fort Lauderdale or anywhere in the state of Florida immediate contact with an effective technical support group with substantial background offering telephone-based help and online troubleshooting for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Call Center recognition as a significant contributor to company productivity, and Progent's aim is to resolve instead of merely record IT issues.
- Business Applications Support: Training, Customization, and Integration
Progent's Applications Experts Group can supply online professional consulting support and education in key application areas that include ERP, MRP, accounting system customization, and CRM. Progent also can deliver expertise, custom development, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information on Progent's expertise, programming, and training services, visit Progent's Applications Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in Fort Lauderdale, or anywhere in the state of Florida, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to suit your business so your IT support is proactive and automated. By uncovering potential problems before they evolve into network outages, proactive monitoring can ward off stressful and expensive service crises. Progent can also utilize network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems powered by a mix of operating systems.
To get in touch with Progent about emergency phone-based expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Fort Lauderdale or throughout the state of Florida, Progent's phone-based network support engineers can provide effective and affordable IT support the instant your company has to have it. More than a decade of delivering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to refine online access technology to fix network problems rapidly while eliminating the expense and lost productivity that comes with on-site service calls.
Even if your Fort Lauderdale company relies on a local freelance consultant or maintains a full time IT staff that know how to deal with typical computer issues, Progentís Microsoft and Cisco certified consultants can offer an easy and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to address unexpected system crises or particularly complex integration projects.
Features of Progent's Remote Computer Support for Fort Lauderdale
Progent's online support, remote repair, system security expertise, and network management services give companies in Fort Lauderdale or throughout the state of Florida the greatest leverage for your support budget. Whether you require one-time phone support and Internet-based network repair or full-time Help Desk outsourcing support and network administration, Progent's experts can deliver your company enterprise-level IT support while permitting you to avoid the cost and hassle of maintaining a large internal IT staff. Highlights of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to businesses in Fort Lauderdale and is also ideal for networks in geographic areas of Florida that have a limited supply of technicians with proven expertise supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the use of a broad range of Microsoft support utilities, technical databases, and continuing education.
- By the Minute Billing to Minimize Expenses
Progent offers online help on a per-minute billing plan, so you pay only for the support you receive. Progent has no minimum fee for phone service and imposes no periodic subscription fee for services provided during regular working hours. This keeps you from paying big invoices for simple repairs.
- Availability of Cisco Network Design Specialists
Progent's registered experts for Cisco offers access to authorized professionals with skill in planning, implementing, and troubleshooting networking environments powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build fast, reliable, and protected infrastructure for local and remote networking.
- Application Experts Team
Progent's core support offerings consist of technology integration, MS Exchange expertise, system security planning, and Help Desk Call Center support. Progent's Experts Team offers world-class consulting expertise for specific business applications. Help offered by the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Project and Project Online Expertise
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Training
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Help
MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and SQL Server 2014 Software Development and Debugging
Oracle Database Administration and Application Programming
MySQL Management Support and Application Design
Amazon Marketplace Web Service Application Development
By offering a convenient one-stop resource for network generalists and specialists, Progent is able to deliver timely, affordable, and thorough information technology solutions that fit the specific requirements of your company.
- Sophisticated Remote Access Software
Secure remote access allows Progent's service experts to observe precisely what your customers see. This makes it easier to find quick solutions to issues that might otherwise require an expensive onsite service call. State-of-the-art remote connectivity software and experienced technicians together enable Progent to resolve most network problems rapidly and economically. Progent is an industry leader in offsite troubleshooting and remote network tracking.
- Compatibility with Leading VPN Products
Progent can provide safe VPN access for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24-hour Support for Maximum Network Uptime
For businesses with mission-critical applications, Progent can provide optional round-the-clock remote support services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are designed especially for budget-constrained companies whose workers require instant recourse to a Help Desk Call Center with expert phone support and complete escalation ability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of IT expertise, refined remote support software, and understanding of enterprise networking enable businesses to avoid the limitations associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or limited internal resources.
Progent stands out by offering:
How Does Our Company Start Getting Online Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of hands-on industry background, in the trenches of network support, executing a wide range of IT tasks for a large mix of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting staff. This ensures that you get not only world-class IT skills, but also a consultant with proven approaches for applying technical knowledge to repair real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-site help per minute. As a result, you owe only for received support. Progent does not demand a higher rate for off-hours or urgent service, and within California or in regions where Progent provides in-person support, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and requires no monthly commitment for services provided during regular business hours. Many support firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast solutions so you will not be tempted to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent faces little competition. Companies who utilize familiar freelance consultants or who employ internal IT personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more reliable, secure, and productive.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to provide round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering potential problems before they result in lost productivity, network monitoring can save your information network from painful and costly availability losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.