For small and midsize businesses in Fort Lauderdale Florida, Progent offers help for networks based on UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft platforms. Progent has provided remote troubleshooting to companies in every state in the United States. (Refer to Progent's customer testimonials). Progent also offers the consultation Cisco CCIE engineers for complex infrastructure issues, as well as the services of CISA and CISSP-certified security engineers to handle high-level security design and disaster recovery planning.
Progent's remote technical support engineers represent excellent leverage because they are equipped with the real-world experience and the sophisticated technology to resolve the majority of information system problems rapidly. Efficient support reduces direct expenses since service calls take up fewer chargeable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your organization saves even more in incidental expenses by minimizing or eliminating network downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives.
Progent's billing model for online support is designed to maximize the impact of your IT service investment. Progent bills on a per-minute basis for phone consulting, so you pay only for the services that you receive. In contrast to typical online support companies, Progent asks for no startup charge or minimum payments. Progent's per-minute granularity and simple policy for billing prevent situations where fast repairs manage to turn into substantial tabs. Progent's skill at handling problems efficiently results in your company spending less money.
Progent's Remote Support Technologies
Over the years, Progent has fine tuned a collection of customized tools and field-proven processes that permit the maximum degree of efficiency for remote engineering help and troubleshooting for small and midsize business information networks. Progent offers protected VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology allows the consultants of Progent's remote service group to communicate with your computer system remotely without violating network security.
Progent's powerful service reporting application maintains detailed histories of the service that Progent's customers have received. Progent's authorized engineers have access to the history of all help delivered to every customer by any engineer. This archive of problems and repairs is structured as an easily searchable proprietary knowledge base that allows Progent's remote technical engineers to share their knowledge with the whole team to make sure that the value of Progent's support services improves over time. Progent's high-level accreditations and working relationships with important technology companies including Cisco and Microsoft permit access to additional extensive support knowledge bases and permit fast access to vendors' in-house support staff so Progent's online consulting experts are able to arrive at optimal solutions in the least time.
Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Fort Lauderdale Florida or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network help, go to Immediate Urgent Support.
Online Network Support Services Provided by Progent
Progent's remote technical service professionals have advanced credentials in an extensive array of disciplines. This broad range of IT skills allows Progent's consultants to tackle practically any problem that may occur in a small business network. Certifications awarded to Progent consultants in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, and Design Professional.
To provide assistance to businesses with multi-operating system networks, Progent also offers the support of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Online technical support services available from Progent to companies in Fort Lauderdale include:
Special Support Programs Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services address a broad array of computer technology including system architecture, messaging solutions, network and operational security, UNIX and Microsoft Windows integration, VMware products for server consolidation and simplified administration, and transitioning from legacy applications to current Windows or Linux-based environments. Progent's team-oriented approach to solving technical problems enables fast escalation, if necessary, to engineers with appropriate experience to tackle challenging scenarios. This expedites repair of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can provide emergency phone-based help for resolving problems within UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:
Major Linux variants for which Progent offers expertise include:
- macOS and OS X
- IBM AIX Operating System
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE certification is the highest recognition for network professionals, and validates a consultant's networking knowledge at the expert level. CCIEs can resolve even the most stubborn challenges encountered in network planning, installation, maintenance, security, and problem solving. Cisco CCIEs work with the highest priority with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network administration utilities and coming up with workarounds or locating program patches. CCIEs represent an excellent value since their broad experience allows them to solve the most difficult problems rapidly. In many cases, less qualified engineers can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes.
Few consulting firms make CCIEs available to support small and mid-size businesses. Progent can provide quick phone contact with a Cisco-qualified CCIE so your company can get urgent assistance for complex network issues that are hurting worker productivity but are beyond the comfort zone of your ordinary computer maintenance resources. Progent's Cisco-qualified CCIE support experts can tie into your computer system using the latest on-line troubleshooting tools in order to provide efficient, secure, and affordable analysis and remediation.
Progent's CCIEs offer expertise in the complete line of Cisco's top-selling family of connectivity appliances such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.
Certified Microsoft Windows Expertise
Progent's Microsoft-certified online support professionals can deliver network repair and IT help for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the assistance of consulting engineers who can help your company with a wide variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint 2019 design and integration, Microsoft Teams integration, Skype for Business Server planning and deployment support, Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of online PC desktop consulting and support services including Windows 7 integration, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and automating desktop configuration.
CISSP and ISSAP Premier System Security Consultants
Progent's qualified CISM and CISSP security consultants can provide a variety of system protection services that can improve the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against assaults or assist you to recover quickly after a damaging penetration. Security services offered by Progent include: thorough network security analysis using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast recovery from malicious assaults; installing firewalls; designing safe techniques for remote and mobile communication; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support services to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that combine on-premises resources along with public clouds. To help you to integrate public cloud services with networks, Progent offers a range of cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent can provide the services of world-class remote consulting professionals for special projects that small companies often request. Billing charges for longer-term development or consulting projects are set according to the level of expertise of the engineers assigned. Progent's experience with these important fields of information technology enables customers to complete major projects within budget and on schedule. Progent's special remote engineering solutions include:
How Your Fort Lauderdale Florida Business Can Contact Progent's Remote Service Experts
Help Desk Expertise
Progent's Help Desk service offerings for small organizations with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center support services are well suited for small organizations who don't have the money or time to support an internal Help Desk Call Center but who need quick access to a reliable Help Desk Call Center with professional phone assistance as well as the technical depth to escalate complex problems to high-level engineers.
Progentís Help Desk Co-management services allow your business to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progentís shared Help Desk service is an advanced support solution based on the leading professional services automation tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting support can assist you in building an efficient new Help Desk or enhancing your established one, selecting or enhancing Call Center application software to address the particular needs of your company, or adding temporary phone support staff to reinforce your existing Call Center group to handle unusually busy situations such as software migrations, major upgrades, or rolling out brand new applications.
Progent's Call Center team of experienced information technology experts gives your clients in Fort Lauderdale Florida fast access to a large technical support resource with extensive background delivering phone support and remote troubleshooting for networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Call Center perception as a key contributor to business efficiency, and Progent's policy is to resolve rather than merely document IT issues.
Applications Support: Training, Development, and Integration
Progent's Applications Experts Team offers online advanced engineering support and training in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for Microsoft business applications such as CRM, MS Project, MS Office Word, and Microsoft Office Excel. To read more concerning Progent's expertise, customization, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Apple Mac experts can support the creative elements of Macintosh systems by delivering remote help support and education in imaging, sound, and motion video. Progent's consultants offer expertise in a variety of Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with specific projects such as scanning or digitizing audio/video or putting together an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent can provide businesses in Fort Lauderdale Florida remote computer system monitoring support based on MS Operations Manager network monitoring, adapted by Progent to accommodate your environment so that your IT support is proactive and automated. By exposing potential trouble spots before they cause crashes, system monitoring can ward off inconvenient and expensive service breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or networks powered by a variety of platforms.
To get in touch with Progent about urgent phone-based support with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Miami and South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||17690 NW 78th Ave
Hialeah, FL 33015
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services