For small companies located in Fort Lauderdale Florida, Progent provides technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft technology. Progent has provided remote support to companies in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, plus the services of CISSP and CISM-certified security consultants to help with advanced security design and disaster recovery preparedness.
Progent's online technical support services represent exceptional leverage because they have the practical experience and the advanced technology to solve the majority of network issues quickly. Efficient support reduces immediate costs since solutions accumulate fewer billable consulting minutes. Remote help also avoids the expense of sending an engineer to your location. Your organization saves even more in incidental costs by reducing or eliminating system outages and related costs due to business discontinuity, upset customers and vendors, idle workers, and de-focused executives.
Progent's pricing policy for remote support is designed to get the most out of your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are invoiced exclusively for the support that you receive. In contrast to many remote service organizations, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing do away with situations where fast fixes manage to turn into major invoices. Progent's penchant for dealing with technical issues efficiently results in your business conserving cash.
Progent's Remote Technical Support Tools
Through years of experience, Progent has fine tuned an arsenal of customized technologies and proven processes that allow the maximum level of efficiency for remote technical support and repair for small and midsize business information systems. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN technology allows the consultants of Progent's remote service group to connect to your network without violating system security.
Progent's sophisticated technical support reporting system maintains thorough documentation of the service that Progent's clients have received. Progent's staff service personnel have access to the details of all help rendered to every client by any Progent engineer. This database of issues and solutions is organized as an easily retrievable internal database that allows Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the value of Progent's support services grows daily. Progent's high-level certifications and working relationships with key vendors including Cisco and Microsoft make available additional massive support databases and permit quick access to manufacturers' in-house support staff with the result that Progent's online service experts can find the best resolutions quickly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To access Progent's remote support in Fort Lauderdale Florida or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Emergency Support.
Online Technical Support Services Offered Progent
Progent's phone-based technical service experts have advanced credentials in a comprehensive set of products and technologies. This broad scope of IT skills allows Progent's consultants to resolve virtually any emergency that may occur in a small company information system. Certifications earned by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To support customers with mixed-OS environments, Progent also offers the skills of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Phone-based support services available from Progent to customers in Fort Lauderdale include:
Special Support Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services cover a broad range of computer technology such as system infrastructure, messaging systems, system and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server economization and simplified management, and migration from older applications to current Microsoft Windows or Linux-powered environments. Progent's group-based methodology for resolving network issues promotes quick escalation, when required, to consultants with appropriate experience to handle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can offer urgent remote help for analyzing anomalies within UNIX, Linux, or Solaris networks based on popular versions of UNIX including:
Major Linux variants for which Progent offers expertise include:
- Apple macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure professionals, and indicates a consultant's technical skills at the expert level. Cisco qualified CCIEs can resolve even the most stubborn problems encountered in network infrastructure design, integration, maintenance, security, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network management tools and developing alternate approaches or identifying software updates. Cisco qualified CCIEs are an exceptional cost-effectiveness since their depth of experience enables them to resolve the most difficult problems quickly. In typical cases, less experienced engineers can wrestle for hours or days with identical problems that a CCIE can dispose of in a few minutes.
Few support organizations make Cisco-qualified CCIEs available to help small and medium sized businesses. Progent offers fast phone contact with a Cisco CCIE so your company can get immediate help for complex network infrastructure issues that are hurting worker efficiency but are beyond the comfort zone of your local IT maintenance resources. Progent's Cisco CCIE consultants can interface to your environment by means of advanced remote support tools to provide efficient, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's market leading family of networking devices including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.
Authorized Microsoft Windows Support
Progent's Microsoft-expert remote support experts can deliver computer system problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can assist you with a wide range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint Server 2016 migration support,
SharePoint Server 2019 design and deployment, Microsoft Teams planning and integration, Skype for Business planning and deployment consulting, Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a full range of online desktop support services such as Windows 7 migration, moving to 64-bit desktop applications, integrating Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Certified Network Security Experts
Progent's certified CISM and CISSP network security consultants offer a variety of system protection solutions that can enhance the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help your company to recuperate rapidly after a damaging penetration. Security services offered by Progent include: thorough network security analysis using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast recovery from virus and worm attacks; integrating firewalls; designing safe techniques for remote and mobile access; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting to help organizations of all sizes integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that combine local IT assets as well as public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of experience providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent can provide the services of world-class remote consulting experts for special projects that small businesses frequently need. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology enables customers to execute major initiatives economically and on time. Progent's special remote consulting services include:
How Your Fort Lauderdale Florida Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Call Center programs for small and midsize companies with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Call Center support services are intended for small organizations who lack the budget to create an in-house Call Center but who need fast communication with an effective Help Desk with professional phone assistance as well as the in-depth expertise to escalate the most challenging tasks to high-level engineers.
Progentís Help Desk sharing services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution built around the top PSA tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can support you in building an effective new Call Center or improving your existing one, identifying or modifying Call Center software products to address the special needs of your corporation, or providing occasional phone support personnel to work with your internal Help Desk group to handle high-demand events such as software transitions, mass updates, or rolling out brand new applications.
Progent's Help Desk Call Center team of veteran network professionals offers your workers in Fort Lauderdale Florida quick access to a dependable network service resource with extensive experience providing telephone-based support and online troubleshooting for computer environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center perception as a key driver of company productivity, and Progent's aim is to solve rather than just report technical problems.
Applications Services: Education, Programming, and Problem Solving
Progent's Applications Consulting Team can supply phone-based professional engineering support and education in specific business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and training for Microsoft business applications such as CRM, MS Office Project, MS Word, and MS Excel. To learn additional information about Progent's consulting, custom programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Apple Mac experts can nurture the artistic components of Mac systems by providing phone-based help support and education in graphics, audio, and video. Progent's support professionals can provide help in a variety of Macintosh creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special procedures like capturing or digitizing audio or video or configuring an audio/video post production lab.
Online Network Monitoring Support
Progent can provide businesses in Fort Lauderdale Florida remote network monitoring services based on MS Operations Manager network monitoring, enhanced by Progent to accommodate your business so that your network maintenance is proactive rather than reactive. By uncovering possible problems before they cause downtime, remote monitoring can ward off stressful and expensive network failures. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or systems based on a mix of platforms.
To contact Progent about emergency remote expertise with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent.
South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||17690 NW 78th Ave
Hialeah, FL 33015
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services