For small and midsize businesses in Fort Lauderdale or anywhere in Florida, Progent offers support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote support to businesses in all 50 states in the U.S. (See Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE engineers for complex connectivity problems, as well as the services of CISSP-certified security consultants to handle high-level security architecture and business continuity preparedness.
Progent's online support services offer excellent leverage because they are equipped with the real-world background and the sophisticated tools to solve the majority of information system issues quickly. This lowers direct expenses since solutions require a smaller number of chargeable consulting minutes. Online help also avoids the cost of dispatching a consultant to your location. Your organization benefits additionally in indirect costs by minimizing or eliminating network outages and related costs due to business disruption, upset customers and vendors, idle workers, and distracted executives.
Progent's billing policy for remote help is designed to maximize the impact of your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced only for the services that you actually get. In contrast to many online service firms, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing eliminate situations where speedy. minor solutions manage to turn into large tabs. Progent's penchant for disposing of problems quickly translates into your company saving money.
Progent's Remote Support Technologies
Through years of experience, Progent has developed an arsenal of optimized tools and proven methodologies which permit the maximum degree of effectiveness for remote engineering help and repair for small company IT systems. Progent provides secure Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology enables the staff of Progent's online support team to communicate with your network without violating corporate security.
Progent's advanced service database application stores extensive records of the service that Progent's clients have received. Progent's team consultants have the benefit of the records of services rendered to each client by every consultant. This archive of issues and responses is structured as a quickly exploitable support knowledge base that allows Progent's online support experts to communicate their experiences company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and working associations with major industry leaders including Cisco and Microsoft permit access to additional vast support knowledge bases and allow fast access to manufacturers' internal engineering staff so Progent's remote consulting experts are able to arrive at the most efficient solutions in the least time.
Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote support in Fort Lauderdale or anywhere in Florida or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT help, visit Immediate Urgent Support.
Phone-based Technical Services Provided by Progent
Progent's phone-based technical service engineers possess credentials in an extensive array of products and technologies. This wide range of IT skills enables Progent's engineers to manage almost any emergency likely to take place in a small or midsize company network. Credentials earned by Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.
To help businesses with multi-operating system networks, Progent also offers the skills of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Online support services Offered by Progent to companies in Fort Lauderdale and throughout the state of Florida include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a wide range of computer technology including system architecture, email solutions, network and process security, UNIX and Windows coexistence, VMware products for server consolidation and simplified management, and transitioning from older systems to current Windows or Linux solutions. Progent's group-oriented methodology for resolving network problems promotes fast escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can offer urgent remote assistance for troubleshooting problems within UNIX/Linux systems powered by popular derivatives of UNIX including:
Major Linux variants for which Progent offers expert support include:
- macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure engineers, and indicates a consultant's network technology knowledge at the expert level. Cisco CCIEs know how to deal with the most stubborn challenges occurring in network infrastructure planning, deployment, administration, security, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network administration utilities and developing alternate approaches or locating software updates. Cisco CCIEs are an excellent value since their broad experience permits them to fix even the most complex problems rapidly. In typical instances, less qualified service providers can wrestle for hours or days with the same problems that a CCIE can fix in a few minutes.
Few consulting providers make CCIEs accessible to support small and medium sized businesses. Progent offers quick phone access to a Cisco authorized CCIE so you can receive immediate support for severe network infrastructure problems that are hurting worker efficiency but are outside the comfort zone of your ordinary network support group or consultant. Progent's Cisco-qualified CCIE support experts can tie into your computer system using state-of-the-art on-line support tools in order to provide quick, secure, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's top-selling family of infrastructure appliances such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network solutions.
Certified Windows Support
Progent's Microsoft-premier remote service professionals can deliver network troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist you with a wide range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint Server 2013 application development,
Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management and Office Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full range of online desktop support services including Microsoft Windows 7 migration, upgrading to 64-bit workstation software, integrating Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's accredited CISM and CISSP network security engineers offer a range of security services to improve the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help your business to recover rapidly after a serious penetration. Security solutions offered by Progent cover in depth security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; fast recovery from virus and worm attacks; setting up firewalls; building secure architectures for remote and mobile access; securing your email infrastructure from viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting services to help organizations of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that seamlessly combine local IT assets along with cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent can provide the skills of world-class remote consulting professionals for contract IT projects that small businesses frequently need. Billing rates for longer-term consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these special fields of information technology allows customers to execute critical initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Fort Lauderdale Company Can Contact Progent's Remote Support Experts
Help Desk Expertise
Progent's Call Center support programs for small businesses with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are ideal for smaller organizations who don't have the money or time to support an in-house Call Center but who require quick communication with an effective Call Center with proficient telephone support as well as the technical depth to escalate the most challenging tasks to advanced engineers.
Progentís Virtual Help Desk is designed for bigger businesses and serves as a transparent reinforcement of your established Helpdesk staff. Progent's Virtual Call Center can act as an escalation alternative to resolve the toughest network challenges, or be available in those instances when your regular service providers are swamped.
Progent's Help Desk Call Center consulting support can support you in building an effective new Help Desk Call Center or improving your current organization, selecting or enhancing Help Desk Call Center software products to address the particular demands of your corporation, or providing temporary phone support staff to reinforce your in-house Call Center team to deal with high-demand situations such as software transitions, mass updates, or rolling out new business software.
Progent's Help Desk Call Center staff of experienced network experts offers your computer users in Fort Lauderdale or anywhere in the state of Florida instant assistance from a dependable support resource with years of background offering telephone-based support and remote diagnostics for networks powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk Call Center recognition as a crucial contributor to business efficiency, and Progent's goal is to resolve instead of simply report IT problems.
Applications Services: Education, Customization, and Integration
Progent's Applications Consulting staff provides online advanced consulting expertise and education in specific business application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for popular Microsoft applications including Microsoft CRM, MS Project, Microsoft Office Word, and Excel. To learn more information concerning Progent's expertise, customization, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Mac professionals can promote the artistic components of Mac systems by providing phone-based help support and education in graphics, audio, and video. Progent's support professionals offer assistance in a range of Apple Mac creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common jobs like capturing or digitizing audio/video or establishing an audio/video post production facility.
Online Network and Server Monitoring Services
Progent offers companies in Fort Lauderdale, or anywhere in the state of Florida, remote network monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your business so your IT maintenance is proactive rather than reactive. By anticipating looming issues before they evolve into full-scale emergencies, remote monitoring can avoid stressful and expensive service breakdowns. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks that incorporate multiple operating systems.
To get in touch with Progent about emergency online assistance with UNIX/Linux, Solaris, or macOS and OS X environments, visit Progent's Emergency Online Support, call 1-800-993-9400, or refer to Contact Progent.
Southern Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Southern Florida