For small businesses in Fort Lauderdale Florida, Progent offers help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Windows platforms. Progent has delivered remote support to businesses in all 50 states in the U.S. (See Progent's client recommendations). Progent also offers the expertise of Cisco CCIE network specialists for challenging connectivity issues, as well as the services of CISSP-accredited security consultants to help with high-level security architecture and disaster recovery planning.
Progent's remote support engineers represent excellent leverage due to the fact that they are equipped with the practical experience and the advanced technology to resolve most network problems rapidly. This lowers immediate expenses because solutions take up a smaller number of billable minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your organization saves even more with incidental costs by minimizing or avoiding network outages and associated costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives.
Progent's pricing model for online support is designed to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you are billed only for the services that you actually get. In contrast to many remote service organizations, Progent imposes no startup surcharge or minimum fees. Progent's one-minute billing unit and clean policy for billing avoid scenarios where speedy. minor solutions manage to end up as substantial invoices. Progent's skill at solving problems quickly translates into your business conserving money.
Progent's Online Technical Support Tools
Through years of experience, Progent has refined an arsenal of customized technologies and proven methodologies which ensure the highest level of efficiency for remote help and troubleshooting for small company computer systems. Progent provides secure Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN technology permits the staff of Progent's remote service group to communicate with your network remotely without breaching corporate security.
Progent's highly evolved technical support reporting system includes comprehensive records describing all service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the records of support delivered to every client by any Progent engineer. This history of problems and resolutions is organized as a readily exploitable internal knowledge base that allows Progent's remote support professionals to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced certifications and working relationships with important vendors including Cisco and Microsoft make available additional extensive technical knowledge bases and allow quick response from vendors' in-house support staff so Progent's online service experts are able to arrive at the most efficient solutions in the least time.
Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's remote support in Fort Lauderdale Florida or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for IT support, visit Immediate Urgent Support.
Remote Support Services Provided by Progent
Progent's online technical service engineers offer advanced credentials in a comprehensive set of technologies. This breadth of IT skills enables Progent's engineers to tackle almost any crisis that may take place in a small or midsize company network. Certificates held by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, and Design Professional.
To support clients with multi-OS environments, Progent also provides the services of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Phone-based support services Offered by Progent to customers in Fort Lauderdale include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote support services address a wide array of information technology including network infrastructure, messaging systems, system and operational security, UNIX and Microsoft Windows coexistence, VMware products for server consolidation and easy administration, and migration from legacy applications to the latest Microsoft Windows or Linux-powered environments. Progent's group-oriented methodology for resolving network issues enables fast escalation, if necessary, to consultants with appropriate experience to handle challenging situations. This accelerates repair of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based help for analyzing problems affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:
Major Linux variants for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for networking professionals, and indicates a person's network technology knowledge at the master level. CCIEs know how to handle the most intractable problems occurring in network planning, deployment, management, protection, and repair. CCIEs work on a privileged basis with Cisco's internal support staff in analyzing problems with IOS network administration tools and developing workarounds or locating software updates. Cisco qualified CCIEs provide exceptional cost-effectiveness because their deep experience permits them to solve even the most complex problems quickly. In common instances, less qualified service providers can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few service organizations make Cisco-qualified CCIEs available to assist small and medium sized companies. Progent can provide quick phone access to a Cisco-qualified CCIE so your company can receive timely help for complex network infrastructure problems that are hurting worker efficiency but are beyond the scope of your regular network support personnel. Progent's Cisco CCIE consultants can connect to your computer system using sophisticated on-line support technology in order to perform fast, secure, and economical analysis and repair.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's market leading selection of connectivity products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst switches, plus Virtual Private Network solutions.
Authorized MS Windows Support
Progent's Microsoft-premier remote service engineers can provide computer system repair and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can help you with a wide range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration support,
SharePoint 2019 planning and deployment, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment support, Lync Server 2013 management and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of remote desktop services including Windows 7 integration, upgrading to 64-bit workstation software, integrating Office 2010, and automating PC desktop image creation.
CISM and CISSP Certified Network Security Consultants
Progent's certified CISSP, ISSAP, and CISM security consultants offer a range of security solutions that can strengthen the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist your business to clean up quickly following a damaging breach. Security solutions available from Progent include: thorough network security analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after malicious assaults; installing firewalls; designing safe techniques for off-site and mobile communication; securing your email system from spam and DHA attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting to help organizations of any size integrate their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that utilize local resources along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience providing high-level consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the services of world-class remote consulting experts for contract projects that small companies frequently need. Progent's charges for ongoing consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these special fields of computer technology enables customers to complete critical projects within budget and on schedule. Progent's project-based remote engineering services include:
How Your Fort Lauderdale Florida Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Services
Progent's Call Center programs for small companies with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Call Center services are ideal for small businesses who lack the money or time to create an internal Help Desk Call Center but who need fast access to a dependable Help Desk Call Center with proficient telephone assistance plus the technical depth to escalate the most challenging problems to advanced consultants.
Progentís Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk support transparently between your IT team and Progent's large roster of certified desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution based on the top professional services automation platform for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Call Center consulting expertise can guide you in establishing an effective new Help Desk Call Center or revamping your current organization, identifying or customizing Help Desk Call Center software to meet the particular demands of your company, or providing temporary phone support personnel to work with your in-house Help Desk group to handle high-demand scenarios such as software transitions, mass updates, or installing brand new applications.
Progent's Help Desk Call Center team of veteran information technology professionals offers your computer users in Fort Lauderdale Florida fast assistance from a large technical support group with years of experience delivering telephone-based consulting and remote repair service for IT systems powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center perception as a crucial driver of business performance, and Progent's aim is to solve instead of just record network issues.
Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Group offers phone-based and in-depth consulting support and education in specific business application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and education for familiar Microsoft business applications including CRM, Microsoft Office Project, Word, and MS Excel. For additional information concerning Progent's consulting, custom programming, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Mac consultants can support the imaginative elements of Macintosh computing by providing phone-based help services and education in imaging, sound, and video. Progent's support professionals can provide expertise in a range of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common projects like scanning or digitizing audio or video or setting up an audio/video post production facility.
Remote Network Monitoring Services
Progent offers companies in Fort Lauderdale Florida remote network and server monitoring support centered around MS System Center Operations Manager network monitoring, adapted by Progent to fit your business so your computer support is proactive rather than reactive. By anticipating emerging trouble spots before they cause network outages, automated monitoring can head off stressful and expensive network failures. Progent can also provide help with network monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or environments that support a combination of platforms.
To get in touch with Progent about emergency phone-based expertise with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or see Contact Progent.
Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Miami and South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||17690 NW 78th Ave
Hialeah, FL 33015
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services