For small and midsize businesses in Fort Lauderdale or anywhere in the state of Florida, Progent provides support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Windows platforms. Progent has provided remote support to companies in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent offers the expertise of CCIE-qualified engineers for complex infrastructure problems, plus the assistance of CISA and CISSP-accredited security engineers to help with high-level security design and business continuity preparedness.
Progent's online technical support services offer excellent leverage because they have the practical background and the advanced technology to solve most network issues quickly. This lowers direct expenses because solutions take up fewer chargeable consulting minutes. Remote support also eliminates the expense of sending a consultant to your location. Your company benefits even more with indirect costs by minimizing or avoiding network outages and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management.
Progent's billing policy for remote help is designed to stretch your network support investment. Progent charges per minute for telephone-based consulting, so you are invoiced just for the services that you receive. Unlike typical online service firms, Progent requires no startup charge or minimum payments. Progent's per-minute granularity and simple model for pricing save you from scenarios where fast fixes manage to turn into big tabs. Progent's skill at disposing of problems quickly results in your company spending less cash.
Progent's Online Technical Support Tools
Over time, Progent has refined an arsenal of customized tools and field-tested methodologies that promote the maximum level of effectiveness for online engineering help and troubleshooting for small company computer networks. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN access enables the staff of Progent's online support team to connect to your computer system remotely without compromising network security.
Progent's sophisticated customer support database system keeps detailed documentation of all service that Progent's clients have received. Progent's authorized engineers have the benefit of the specifics of assistance delivered to every client by any engineer. This database of problems and responses is organized as a quickly exploitable internal knowledge base that permits Progent's online support professionals to share their experiences with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's high-level accreditations and close associations with important vendors including Cisco and Microsoft permit access to other vast support knowledge bases and allow priority access to vendors' in-house product engineers so Progent's remote service specialists can determine the most efficient solutions in the least time.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's remote support in Fort Lauderdale or anywhere in Florida or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for IT help, go to Immediate Emergency Support.
Phone-based Support Services Provided by Progent
Progent's remote consulting engineers have credentials in an extensive array of products and technologies. This wide range of capability enables Progent's engineers to address almost any crisis that may crop up in a small business information system. Certificates earned by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, and Design Associate.
To provide assistance to businesses with multi-operating system networks, Progent also offers the services of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Phone-based support services Offered by Progent to small businesses in Fort Lauderdale and throughout the state of Florida include:
Additional Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services address a wide array of computer technology including system infrastructure, messaging solutions, network and operational security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and easy administration, and transitioning from legacy systems to current Microsoft Windows or Linux-based environments. Progent's group-oriented approach to solving network issues enables fast escalation, when required, to engineers with task-relevant experience to handle complex situations. This accelerates solutions of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can provide emergency remote help for analyzing problems affecting UNIX/Linux networks powered by popular versions of UNIX including:
Major Linux versions for which Progent offers expert support include:
- Apple macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- SUSE Linux
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for network professionals, and certifies a consultant's network technology skills at the expert level. Cisco CCIEs can resolve even the most complex challenges occurring in network planning, installation, maintenance, security, and repair. CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS Software network administration utilities and developing alternate approaches or identifying software updates. CCIEs provide excellent value because their deep experience allows them to find solutions for even the most complex problems quickly. In typical instances, less seasoned consultants can wrestle for many hours or days with identical tasks that a CCIE can resolve in a few minutes.
Few support organizations make CCIEs available to help small and mid-size companies. Progent can provide quick phone access to a CCIE so your company can get urgent support for complex network infrastructure issues that are lowering worker efficiency but are outside the comfort zone of your ordinary IT service providers. Progent's CCIE consultants can tie into your computer system by means of advanced on-line support tools in order to perform efficient, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's top-selling selection of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst switches, plus VPN technology.
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online support engineers can deliver computer repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist your company with a wide range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange 2010 management,
SharePoint Server development,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of remote desktop support services such as Microsoft Windows 7 migration help, moving to 64-bit workstation software, configuring Office 2010, and automating workstation deployment.
CISM and CISSP Certified Network Security Specialists
Progent's qualified CISM and CISSP security engineers offer a variety of system protection solutions to bolster the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or assist you to recuperate rapidly after a damaging breach. Security consulting services available from Progent include: in depth security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after virus and worm assaults; configuring firewalls; establishing safe mechanisms for remote and mobile access; guarding your email system from spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting to help businesses of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine local IT assets as well as public cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent can provide the services of seasoned remote consulting professionals for special projects that small businesses frequently request. Progent's rates for ongoing development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these important fields of computer technology enables clients to complete major projects within budget and on schedule. Progent's special remote engineering services include:
How Your Fort Lauderdale Company Can Contact Progent's Online Technical Support Experts
Call Center Services
Progent's Call Center support alternatives for small and midsize organizations with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Call Center outsourcing services are ideal for smaller businesses who don't have the money or time to assemble and manage an in-house Call Center but who need fast access to an effective Help Desk Call Center with professional phone assistance plus the in-depth expertise to escalate complex trouble tickets to high-level engineers.
Progentís Virtual Help Desk is intended for bigger businesses and serves as a seamless reinforcement of your current Call Center resources. Progent's Virtual Help Desk Call Center can operate as an escalation resource for the most difficult computer system problems, or be ready in those situations when your other support engineers are swamped.
Progent's Help Desk consulting expertise can assist you in creating an effective new Help Desk or revamping your existing one, evaluating or customizing Help Desk Call Center application software to address the special requirements of your business, or providing occasional phone support personnel to reinforce your internal Help Desk team during high-demand scenarios like software transitions, major upgrades, or installing new business software.
Progent's Help Desk Call Center team of seasoned information technology experts offers your workers in Fort Lauderdale or anywhere in the state of Florida quick assistance from a large network service group with years of background delivering phone support and online troubleshooting for computer environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Call Center recognition as a major enabler of company success, and Progent's policy is to resolve instead of simply record technical problems.
Business Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts Team provides online advanced engineering expertise and education in specific business application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, custom development, and education for familiar Microsoft business applications such as CRM, Office Project, MS Office Word, and MS Office Excel. For more information on Progent's expertise, programming, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Mac consultants can support the creative components of Macintosh computing by providing remote help services and education in graphics, sound, and motion video. Progent's consultants can provide assistance in a variety of Mac creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with common procedures such as capturing or digitizing audio/video or integrating an audio/video production lab.
Online Network and Server Monitoring Support
Progent can provide companies in Fort Lauderdale, or anywhere in the state of Florida, online computer system monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your environment so that your IT maintenance is proactive rather than reactive. By exposing possible trouble spots before they expand into crashes, automated monitoring can avoid disruptive and costly network crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or systems that incorporate multiple operating systems.
To contact Progent about urgent online help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
Southern Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Southern Florida