For small and midsize companies in Fort Lauderdale or anywhere in the state of Florida, Progent provides technical support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has delivered remote troubleshooting to companies in every state in the U.S. (See Progent's client recommendations). Progent also offers the expertise of CCIE-qualified network specialists for challenging connectivity issues, plus the assistance of CISSP-certified security engineers to help with advanced security architecture and disaster recovery preparedness.
Progent's remote support services offer excellent leverage due to the fact that they are equipped with the practical background and the sophisticated tools to resolve most information system issues rapidly. This reduces direct expenses since service calls take up fewer chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your office. Your company benefits additionally with indirect expenses by reducing or eliminating system outages and associated costs resulting from business discontinuity, upset customers and vendors, idle employees, and de-focused management.
Progent's billing policy for remote help is structured to maximize the impact of your IT service dollar. Progent charges per minute for telephone-based consulting, so you are billed just for the services that you receive. Unlike many remote support companies, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute granularity and simple policy for pricing eliminate situations where quick fixes manage to end up as substantial bills. Progent's skill at disposing of technical issues quickly translates into your business saving money.
Progent's Online Service Tools
Over time, Progent has fine tuned an arsenal of customized tools and field-tested processes which ensure the maximum level of effectiveness for remote help and troubleshooting for small and midsize business information networks. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology enables the experts of Progent's online support team to interface to your company's system remotely without breaching corporate security.
Progent's proprietary technical support database system includes thorough documentation for the support that Progent's customers have been provided. Progent's staff engineers have access to the records of support rendered to every customer by any Progent consultant. This database of anomalies and fixes is organized as an easily searchable support knowledge base that allows Progent's remote technical professionals to share their knowledge with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's high-level certifications and close relationships with important vendors including Cisco and Microsoft make available other massive technical knowledge bases and allow quick access to manufacturers' internal product engineers so Progent's online service specialists can arrive at optimal solutions in the least time.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's phone support in Fort Lauderdale or anywhere in Florida or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for network support, go to Immediate Urgent Support.
Phone-based Technical Services Available from Progent
Progent's remote consulting professionals offer advanced credentials in a comprehensive array of disciplines. This broad scope of capability enables Progent's engineers to resolve almost any emergency that may take place in a small company information system. Certificates awarded to Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.
To provide assistance to clients with mixed-operating system networks, Progent also offers access to engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Phone-based technical support services provided by Progent to clients in Fort Lauderdale and anywhere in the state of Florida include:
Special Consulting Services Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services cover a broad array of information technology such as system infrastructure, email systems, system and process security, UNIX and Windows coexistence, VMware products for server economization and simplified management, and transitioning from older applications to the latest MS Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving technical issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based help for diagnosing problems affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:
Major Linux versions for which Progent can provide expert support include:
- RedHat Linux
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for network consultants, and indicates a person's networking skills at the expert level. Cisco qualified CCIEs can resolve even the most intractable challenges surrounding network infrastructure design, deployment, management, protection, and problem solving. CCIEs work closely with Cisco's internal support staff in isolating problems with Cisco IOS Software network management tools and developing workarounds or identifying software patches. CCIEs offer exceptional value because their broad experience enables them to fix the most difficult problems quickly. In typical cases, less qualified engineers can struggle for hours or days with identical problems that a CCIE can dispose of in minutes.
Few service firms make Cisco CCIEs available to support small and medium sized businesses. Progent offers fast telephone contact with a Cisco authorized CCIE so you can get urgent help for complex network infrastructure problems that are impacting worker productivity but are not within the experience of your local computer service personnel. Progent's CCIE engineers can communicate with your network using sophisticated remote troubleshooting technology to provide efficient, safe, and economical diagnosis and repair.
Progent's CCIEs offer expertise in all of Cisco's market leading selection of networking products including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst switches, plus VPN solutions.
Certified MS Windows Experts
Progent's Microsoft-certified remote support professionals can deliver network problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the expertise of consulting professionals who can help your company with a broad variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint Server 2019 design and deployment,
Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of remote desktop support including Windows 7 migration help, moving to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's accredited CISSP and ISSAP network security engineers offer a variety of system protection services that can improve the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or assist your company to clean up quickly after a serious penetration. Security services offered by Progent cover in depth security analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast cleanup after virus and worm assaults; integrating firewalls; building secure techniques for remote and mobile access; defending your messaging infrastructure against viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote support to help organizations of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises resources as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of experience delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent can provide the skills of seasoned remote consulting experts for contract projects that small businesses frequently need. Progent's charges for longer-term consulting projects are set according to the qualifications of the engineers involved. Progent's experience with these special fields of computer technology enables customers to execute major initiatives economically and on schedule. Progent's special online consulting services include:
How Your Fort Lauderdale Business Can Contact Progent's Online Support Professionals
Call Center Services
Progent's Help Desk programs for small and midsize organizations with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk support services are intended for smaller organizations who lack the resources to support an internal Help Desk but who need quick response from an effective Help Desk with professional telephone assistance as well as the available expertise to escalate complex tasks to advanced consultants.
Progentís Help Desk sharing services allow your business to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the top professional services automation tool for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting support can aid you in establishing an efficient new Help Desk or revamping your established one, selecting or modifying Call Center software products to handle the unique requirements of your corporation, or adding occasional phone support personnel to supplement your internal Help Desk group to deal with unusually busy scenarios like software transitions, major updates, or installing brand new applications.
Progent's Help Desk team of veteran network experts offers your customers in Fort Lauderdale or anywhere in the state of Florida fast access to a large network service resource with years of experience offering phone help and remote troubleshooting for networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Call Center the reputation as a solid enabler of company productivity, and Progent's target is to resolve instead of simply document network issues.
Business Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts Group can supply phone-based advanced consulting support and education in special application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom development, and training for popular Microsoft business applications such as Microsoft CRM, Project, Office Word, and Microsoft Excel. To learn more information concerning Progent's expertise, programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Apple Mac experts can support the imaginative aspect of Macintosh systems by offering remote help support and training in graphics, sound, and video. Progent's consultants can provide expertise in a large selection of Apple Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with special procedures such as capturing or digitizing audio/video or setting up an audio/video post production studio.
Remote Network Monitoring Support
Progent offers businesses in Fort Lauderdale, or anywhere in the state of Florida, remote computer system monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your business so your computer support is proactive rather than reactive. By detecting possible issues before they grow into downtime, proactive monitoring can minimize inconvenient and expensive information system failures. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments that support a mix of platforms.
To contact Progent about urgent phone-based expertise with UNIX/Linux, Solaris, or macOS and OS X networks, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or see Contact Progent.
Southern Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Southern Florida