For small and midsize businesses in Fort Lauderdale or anywhere in Florida, Progent provides help for information systems powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft technology. Progent has delivered online support to companies in every state in the United States. (See Progent's customer testimonials). In addition, Progent offers the consultation CCIE-qualified network specialists for complex infrastructure problems, plus the assistance of CISA and CISM-certified security engineers to handle high-level security design and business continuity planning.
Progent's remote technical support engineers represent excellent value due to the fact that they have the real-world background and the advanced tools to resolve most network problems quickly. This reduces direct costs since solutions take up a smaller number of billable minutes. Online help also avoids the cost of sending an engineer to your location. Your company benefits additionally with incidental costs by reducing or eliminating system downtime and associated losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives.
Progent's pricing model for online help is structured to maximize the impact of your network support investment. Progent charges per minute for phone consulting, so you are invoiced exclusively for the support that you actually get. In contrast to typical online support companies, Progent imposes no startup charge or minimum job duration. Progent's one-minute billing unit and clean model for pricing prevent scenarios where fast fixes somehow end up as major invoices. Progent's penchant for disposing of problems efficiently results in your company spending less money.
Progent's Remote Service Technologies
Over time, Progent has refined a set of customized technologies and field-proven methodologies that promote the highest degree of efficiency for online consulting and repair for small business information systems. Progent offers protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN connectivity permits the experts of Progent's online support team to interface to your company's system remotely without breaching network security.
Progent's advanced service database system keeps extensive records of the service that Progent's customers have received. Progent's authorized engineers have access to the records of assistance provided to every customer by every Progent engineer. This history of anomalies and repairs is stored as a readily accessible internal knowledge base that permits Progent's online technical engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support improves over time. Progent's advanced accreditations and working associations with important technology companies such as Cisco and Microsoft make available other massive technical databases and permit quick access to manufacturers' internal support staff so Progent's remote service experts are able to come up with optimal resolutions in the least time.
Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone services in Fort Lauderdale or anywhere in Florida or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for network support, go to Immediate Emergency Support.
Online Technical Support Services Offered Progent
Progent's phone-based technical support engineers offer certified skills in an extensive set of products and technologies. This wide range of IT skills enables Progent's consultants to resolve virtually any emergency that may crop up in a small company information system. Certificates held by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.
To provide assistance to customers with mixed-operating system networks, Progent also provides the support of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support provided by Progent to customers in Fort Lauderdale and throughout the state of Florida include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a broad range of computer technology such as system architecture, messaging solutions, system and operational security, UNIX/Linux and Windows integration, VMware technologies for server consolidation and simplified management, and transitioning from legacy applications to the latest MS Windows or Linux environments. Progent's group-based methodology for resolving network issues enables quick escalation, if necessary, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates repair of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can offer urgent phone-based help for resolving anomalies within UNIX/Linux systems based on leading derivatives of UNIX including:
Important Linux versions for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure consultants, and certifies an individual's technical skills at the expert level. Cisco qualified CCIEs can resolve even the most difficult challenges encountered in network planning, integration, management, security, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network management utilities and coming up with workarounds or identifying program patches. Cisco qualified CCIEs offer exceptional value since their deep experience enables them to fix even the most difficult problems quickly. In many cases, less qualified service providers can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few support firms make CCIEs available to support small and medium sized businesses. Progent can provide quick telephone access to a Cisco CCIE so your company can get immediate assistance for serious network infrastructure issues that are hurting worker efficiency but are beyond the scope of your regular network support providers. Progent's CCIE support experts can communicate with your network by means of sophisticated remote support tools to perform quick, safe, and affordable analysis and repair.
Progent's CCIEs offer consulting for the entire range of Cisco's industry-leading family of connectivity appliances including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.
Authorized Microsoft Windows Support
Progent's Microsoft-premier remote support experts can provide computer system repair and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the assistance of consulting professionals who can help you with a broad range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2016 migration, Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint Server 2019 design and deployment,
Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a full array of online desktop support and troubleshooting services such as Windows 7 migration, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Premier System Security Specialists
Progent's qualified CISM and CISSP network security engineers offer a range of security solutions to enhance the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or help your business to recuperate quickly following a serious breach. Security consulting services offered by Progent cover thorough security audits utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast recuperation from malicious attacks; integrating firewalls; designing safe mechanisms for off-site and mobile connectivity; guarding your email system from viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting services to help organizations of all sizes connect their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that utilize local IT assets as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent can provide the services of seasoned remote consulting professionals for special projects that small businesses frequently request. Billing charges for longer-term consulting tasks are set according to the qualifications of the engineers involved. Progent's experience with these important fields of computer technology enables customers to complete critical initiatives within budget and on time. Progent's project-based online consulting solutions include:
How Your Fort Lauderdale Business Can Contact Progent's Remote Support Professionals
Call Center Support
Progent's Help Desk service options for small businesses with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Call Center services are a convenient solution for small companies who don't have the money or time to create an internal Help Desk but who need fast access to a reliable Help Desk with professional phone support as well as the technical depth to escalate the most challenging trouble tickets to advanced engineers.
Progentís Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution built around the top PSA platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk consulting services can assist you in building an effective new Help Desk or revamping your established one, evaluating or modifying Help Desk application software to meet the special demands of your company, or adding occasional phone support personnel to work with your in-house Help Desk Call Center team to handle high-demand scenarios like software transitions, major updates, or installing new business software.
Progent's Help Desk staff of experienced information technology experts offers your computer users in Fort Lauderdale or anywhere in the state of Florida rapid access to a dependable support resource with substantial experience offering phone help and remote diagnostics for IT systems based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center recognition as a crucial enabler of company efficiency, and Progent's aim is to resolve and not merely report IT problems.
Applications Services: Education, Development, and Problem Solving
Progent's Applications Consulting staff offers remote advanced consulting expertise and education in special business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting expertise, custom development, and training for popular Microsoft applications including Microsoft CRM, Microsoft Project, MS Office Word, and MS Excel. To learn more information on Progent's consulting, custom development, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Mac consultants can promote the artistic components of Mac systems by offering phone-based help services and training in imaging, audio, and motion video. Progent's consultants can provide help in a range of Apple Mac applications including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with special jobs like scanning or digitizing audio or video or establishing an audio/video post production studio.
Online Network and Server Monitoring Services
Progent offers businesses in Fort Lauderdale, or anywhere in the state of Florida, remote computer system monitoring support based on Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to suit your business so that your computer maintenance is proactive and automated. By exposing emerging problems before they expand into crashes, proactive monitoring can avoid inconvenient and costly network failures. Progent can also use system monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or environments that support multiple OS platforms.
To get in touch with Progent about emergency phone-based support with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or visit Contact Progent.
Southern Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Southern Florida