For small companies in Fort Lauderdale Florida, Progent offers help for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered online support to businesses in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE network specialists for complex infrastructure problems, as well as the assistance of CISSP-certified security engineers to handle advanced security design and business continuity preparedness.
Progent's remote support engineers offer exceptional value due to the fact that they are equipped with the real-world experience and the advanced technology to resolve most network issues quickly. This reduces direct costs because solutions require a smaller number of chargeable minutes. Remote help also avoids the expense of sending a consultant to your site. Your organization saves even more in indirect costs by minimizing or eliminating network downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives.
Progent's pricing policy for remote help is designed to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you pay only for the services that you actually get. Unlike many online service firms, Progent asks for no service activation fee or minimum job duration. Progent's per-minute billing unit and clean model for pricing eliminate scenarios where fast fixes manage to end up as major bills. Progent's skill at dealing with technical issues quickly results in your business conserving cash.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has fine tuned a set of optimized tools and proven methodologies which promote the maximum level of effectiveness for remote help and repair for small and midsize company computer networks. Progent provides secure VPN support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology enables the experts of Progent's Technical Response Center to connect to your company's system remotely without compromising system security.
Progent's powerful service database application maintains detailed records describing all support that Progent's clients have received. Progent's authorized consultants have access to the details of services provided to each Progent client by every engineer. This history of issues and repairs is stored as a conveniently exploitable proprietary database that allows Progent's online technical engineers to communicate their experiences company-wide to ensure that the value of Progent's support improves over time. Progent's high-level certifications and working relationships with important technology companies such as Cisco and Microsoft make available additional vast technical databases and permit fast response from manufacturers' internal support staff with the result that Progent's remote consulting experts can come up with optimal resolutions in the least time.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Fort Lauderdale Florida or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for network help, go to Immediate Urgent Support.
Phone-based Network Support Services Offered Progent
Progent's phone-based technical support experts offer advanced credentials in a comprehensive set of technologies. This breadth of IT skills enables Progent's consultants to address almost any problem that may occur in a small or midsize business network. Certificates held by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, and Design Professional.
To help customers with multi-platform networks, Progent also provides the services of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and CISSP-ISSAP consultants.
Remote technical support services provided by Progent to customers in Fort Lauderdale include:
Special Consulting Services Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services cover a broad array of computer technology such as network architecture, messaging solutions, system and process security, UNIX/Linux and Windows integration, virtual server products for server hardware economization and easy administration, and migration from older applications to the latest Windows or Linux environments. Progent's group-oriented approach to resolving technical problems enables quick escalation, when required, to consultants with appropriate expertise to handle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can offer urgent remote help for analyzing problems affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:
Important Linux variants for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure engineers, and certifies a consultant's technical knowledge at the expert level. Cisco qualified CCIEs know how to resolve the most difficult problems encountered in network infrastructure planning, installation, management, security, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's internal support staff in analyzing anomalies with IOS Software network management tools and coming up with workarounds or locating program updates. Cisco CCIEs offer exceptional cost-effectiveness because their broad experience allows them to find solutions for even the most intractable problems rapidly. In many cases, less experienced service providers can wrestle for many hours or days with identical tasks that a CCIE can dispose of in a few minutes.
Few service firms make CCIEs available to support small and mid-size companies. Progent offers fast phone contact with a Cisco authorized CCIE so you can receive immediate assistance for severe network issues that are impacting worker productivity but are beyond the comfort zone of your regular IT service group or consultant. Progent's Cisco-qualified CCIE engineers can communicate with your computer system by means of sophisticated remote support tools to perform efficient, secure, and economical diagnosis and remediation.
Progent's CCIEs offer assistance with the complete line of Cisco's industry-leading selection of infrastructure appliances such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.
Authorized Windows Experts
Progent's Microsoft-expert online service engineers can provide computer system repair and IT help for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the expertise of support professionals who can help your company with a wide variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint Server 2019 planning and deployment,
Skype for Business migration support, Microsoft Lync Server management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a wide array of remote desktop support services including Microsoft Windows 7 migration, upgrading to 64-bit workstation software, configuring Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Certified System Security Engineers
Progent's accredited CISSP, ISSAP, and CISM network security consultants offer a range of system protection services that can enhance the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows network against assaults or assist you to recuperate rapidly following a serious breach. Security support services available from Progent cover thorough network security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick cleanup after virus and worm assaults; setting up firewalls; establishing secure techniques for remote and mobile connectivity; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support services to help companies of all sizes integrate their networks with popular public clouds including Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that seamlessly combine physical resources as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent offers the skills of seasoned online consulting experts for special IT projects that small businesses often need. Billing rates for longer-term consulting tasks are determined based on the qualifications of the consultants required. Progent's experience with these special fields of computer technology enables customers to complete major projects economically and on time. Progent's project-based online consulting solutions include:
How Your Fort Lauderdale Florida Company Can Contact Progent's Online Service Professionals
Help Desk Services
Progent's Call Center programs for small and midsize organizations with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Standard Call Center services are a convenient solution for smaller companies who don't have the resources to create an in-house Help Desk but who want fast communication with an efficient Help Desk with proficient phone support as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.
Progentís Help Desk Co-management services allow your IT organization to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center consulting support can assist you in establishing an effective new Call Center or improving your existing one, evaluating or enhancing Call Center application software to address the special demands of your business, or adding occasional online staff to supplement your in-house Call Center team during demanding situations such as software migrations, major updates, or installing brand new applications.
Progent's Help Desk team of seasoned network professionals provides your clients in Fort Lauderdale Florida immediate contact with a dependable network service group with extensive background delivering telephone-based help and remote diagnostics for IT systems based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk the reputation as a crucial contributor to business performance, and Progent's intent is to resolve instead of simply document network issues.
Business Applications Support: Training, Customization, and Integration
Progent's Applications Experts Team provides phone-based and in-depth engineering expertise and training in special application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, MS Office Word, and MS Office Excel. For more concerning Progent's consulting, programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Apple Mac experts can nurture the imaginative components of Macintosh systems by providing phone-based consulting services and education in graphics, sound, and video. Progent's support professionals can provide expertise in a large selection of Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific procedures like scanning or digitizing audio/video or establishing an audio/video post production lab.
Online Network and Server Monitoring Support
Progent offers companies in Fort Lauderdale Florida online network monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent to fit your business so that your network maintenance is proactive rather than reactive. By anticipating looming problems before they cause network outages, automated monitoring can minimize inconvenient and costly service failures. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks based on a combination of platforms.
To get in touch with Progent about urgent phone-based help with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||7715 Northwest 48th Street, Suite 385
Doral, FL 33166
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services