Southern Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Southern Florida
For small companies located in Fort Lauderdale or anywhere in the state of Florida, Progent offers technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Windows technology. Progent has provided online troubleshooting to businesses in every state in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE engineers for complex infrastructure problems, plus the assistance of CISSP and CISM-certified security consultants to help with advanced security architecture and business continuity preparedness.
Progent's online technical support engineers offer excellent leverage due to the fact that they have the real-world experience and the sophisticated technology to resolve the majority of network issues quickly. This reduces immediate costs because service calls accumulate fewer billable consulting minutes. Remote support also avoids the expense of sending an engineer to your location. Your company saves even more in indirect costs by minimizing or avoiding network downtime and associated costs stemming from business disruption, upset clients, idle workers, and de-focused executives.
Progent's pricing model for remote help is structured to maximize the impact of your IT service dollar. Progent charges by the minute for phone assistance, so you are charged just for the support that you actually get. In contrast to many online support firms, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple model for billing avoid situations where fast solutions somehow end up as major bills. Progent's skill at handling technical issues efficiently results in your company spending less money.
Progent's Online Support Tools
Over the years, Progent has refined a collection of optimized technologies and proven processes that promote the maximum degree of effectiveness for online engineering help and troubleshooting for small business computer systems. Progent provides protected Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN technology enables the consultants of Progent's Technical Response Center to interface to your company's system remotely without breaching system security.
Progent's sophisticated technical support database system stores thorough records of all service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the specifics of services provided to each Progent client by any Progent engineer. This archive of problems and solutions is stored as a conveniently retrievable support database that permits Progent's remote technical experts to share their experiences with the whole team to make sure that the value of Progent's support services grows daily. Progent's high-level accreditations and working relationships with major technology companies including Cisco and Microsoft permit access to additional massive technical knowledge bases and allow priority access to manufacturers' internal product engineers with the result that Progent's remote consulting specialists are able to arrive at optimal resolutions quickly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote support in Fort Lauderdale or anywhere in Florida or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for IT help, visit Immediate Urgent Support.
Remote Technical Services Provided by Progent
Progent's online support experts possess certified skills in an extensive array of disciplines. This wide range of capability enables Progent's consultants to address virtually any problem likely to take place in a small business information system. Certificates held by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.
To provide assistance to businesses with mixed-platform networks, Progent also provides the skills of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Remote technical support services provided by Progent to small businesses in Fort Lauderdale and anywhere in the state of Florida include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online consulting services address a broad range of information technology such as network architecture, email systems, system and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware consolidation and easy management, and migration from older applications to the latest Microsoft Windows or Linux solutions. Progent's team-oriented approach to resolving technical problems enables quick escalation, when required, to engineers with appropriate experience to tackle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can offer emergency phone-based assistance for troubleshooting anomalies within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
Major Linux platforms for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure consultants, and indicates an individual's networking knowledge at the expert level. Cisco CCIEs know how to resolve the most difficult challenges surrounding network infrastructure planning, integration, maintenance, protection, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing problems with IOS Software network management tools and developing alternate approaches or locating software updates. Cisco CCIEs are an excellent value since their deep expertise enables them to solve the most difficult problems quickly. In common cases, less qualified service providers can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few service firms make Cisco CCIEs available to help small and medium sized companies. Progent offers fast phone contact with a Cisco authorized CCIE so your company can receive timely assistance for severe network issues that are hurting worker productivity but are outside the scope of your regular computer support resources. Progent's Cisco-qualified CCIE support experts can connect to your computer system using advanced on-line troubleshooting technology in order to perform quick, safe, and affordable diagnosis and repair.
Progent's CCIEs offer expertise in all of Cisco's industry-leading family of networking devices including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst switches, plus Virtual Private Network technology.
Certified Microsoft Windows Experts
Progent's Microsoft-certified remote support professionals offer computer repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can help you with a broad range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2013 development,
Skype for Business Server planning and deployment support, Microsoft Lync Server management and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of remote desktop consulting and support services such as Windows 7 migration support, moving to 64-bit desktop software, configuring Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Qualified Network Security Consultants
Progent's certified CISSP and ISSAP network security consultants can provide a range of security services to strengthen the protection of your UNIX/Linux, Solaris, Mac or Windows network against internal or external threats or help your company to clean up quickly following a serious breach. Security services available from Progent include: thorough network security audits using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast recuperation from malicious assaults; setting up firewalls; building secure architectures for off-site and mobile communication; defending your email infrastructure against viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support to help organizations of any size connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that support Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine local IT assets as well as public clouds. To help you to integrate public clouds with networks, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent offers the skills of world-class remote consulting professionals for contract IT projects that small businesses frequently need. Progent's charges for longer-term development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology allows customers to complete major projects within budget and on time. Progent's project-based remote engineering solutions include:
How Your Fort Lauderdale Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center service options for small companies with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are a convenient solution for smaller businesses who don't have the resources to create an in-house Help Desk but who require fast communication with a reliable Call Center with professional phone assistance as well as the available expertise to escalate the most challenging tasks to advanced consultants.
Progentís Virtual Help Desk Call Center is intended for bigger businesses and acts as a transparent addition to your current Call Center resources. Progent's Virtual Help Desk can act as an escalation alternative for complex computer system challenges, or be available in overflow situations when your regular service providers are too busy.
Progent's Help Desk Call Center consulting expertise can assist you in building an effective new Help Desk Call Center or enhancing your current organization, evaluating or customizing Help Desk Call Center application software to address the special demands of your business, or providing temporary phone support personnel to reinforce your internal Help Desk resources during unusually busy scenarios like software transitions, mass upgrades, or installing brand new applications.
Progent's Help Desk staff of veteran network experts offers your workers in Fort Lauderdale or anywhere in the state of Florida fast communication with a large network service resource with extensive experience offering telephone-based help and remote repair service for networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk the reputation as a major driver of business efficiency, and Progent's intent is to solve instead of just report IT problems.
Applications Services: Education, Customization, and Integration
Progent's Applications Experts staff can supply phone-based advanced engineering expertise and training in key application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for popular Microsoft applications such as CRM, MS Office Project, Microsoft Office Word, and Microsoft Excel. To learn more on Progent's expertise, programming, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Mac experts can nurture the imaginative components of Apple Mac systems by providing phone-based consulting services and education in graphics, audio, and video. Progent's consultants offer expertise in a large selection of Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special jobs like capturing or digitizing audio or video or establishing an audio/video production lab.
Remote Network Monitoring Support
Progent can provide companies in Fort Lauderdale, or anywhere in the state of Florida, remote network and server monitoring support based on Microsoft Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your business so your computer maintenance is proactive and automated. By spotting possible trouble spots before they cause crashes, automated monitoring can ward off disruptive and expensive service crises. Progent can also utilize network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft environments, or environments that incorporate a mix of operating systems.
To contact Progent about urgent phone-based expertise with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Urgent Remote Support, call 1-800-993-9400, or see Contact Progent.