Immediate Remote Technical Support for Fort Lauderdale IT Networks
Immediate Remote Support for Fort Lauderdale NetworksFor businesses located in Fort Lauderdale or anywhere in Florida, Progent provides online technical support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online support to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to solve complex infrastructure issues, plus the services of CISA and CISSP-accredited cybersecurity consultants to handle advanced security design and troubleshooting jobs.

Progent's remote support engineers provide exceptional value due to the fact that they have the practical background and are equipped with the advanced tools needed to solve most information system problems rapidly. This reduces immediate expenses because solutions accumulate minimal chargeable minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your company benefits even more with indirect costs by minimizing or eliminating system outages and associated losses due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced online consulting experience is especially important for organizations that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.

Progent's billing model for online support is structured to leverage your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you pay exclusively for the services that you receive. In contrast to many online service companies, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute billing unit and clean model for billing save you from situations where quick repairs manage to end up as major bills. Progent's penchant for handling problems quickly means you saves money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of customized technologies and field-tested methodologies which allow the highest degree of effectiveness for remote engineering help and repair for information networks of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's Technical Response Center to communicate with your computer system without compromising system security.

Progent's powerful customer support reporting system includes detailed records describing all support that Progent's clients have received. Progent's team consultants have access to the records of services rendered to every Progent customer by any Progent engineer. This archive of trouble tickets and solutions is stored as a readily accessible internal knowledge base that allows Progent's remote support professionals to share their experiences with the whole team to ensure that the quality of Progent's support services grows daily. Progent's extensive list of certifications and close relationships with important vendors including Cisco and Microsoft make available other massive technical support knowledge bases and permit priority access to manufacturers' internal engineering staff with the result that Progent's online service specialists can come up with the best resolutions in the least time.

Online services available from Progent to customers in Fort Lauderdale and throughout the state of Florida include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price services designed to enable small and medium-size businesses to utilize the same advanced IT solutions used by some of the industry's leading corporations. Progent's ProSight suite of outsourced network management services covers all critical areas of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a unified platform to manage the entire malware attack lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital files, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to deliver web-based control and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a further layer of inspection for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are detected. By automating complex network management processes, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT staff and your assigned Progent consultant so that any potential problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your company's ability to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup/recovery environment that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the skills of world-class online consulting experts for contract information technology projects. Billing charges for ongoing development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these important fields of information technology enables clients to execute critical projects economically and on schedule. Progent's special remote engineering solutions include:

  • Call Center Services
    Progent's Help Desk service options for businesses with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are intended for organizations who lack the resources to support an in-house Help Desk but who want fast access to a dependable Call Center with proficient phone assistance as well as the ability to escalate the most challenging problems to advanced consultants.

    Progent's Call Center consulting services can support you in building an efficient new Help Desk or improving your current organization, selecting or modifying Help Desk Call Center software to handle the special requirements of your business, or providing occasional phone support staff to reinforce your internal Call Center resources to deal with unusually busy events such as software transitions, mass updates, or installing new business software.

    Progent's Help Desk team of seasoned information technology professionals offers your computer users in Fort Lauderdale or anywhere in the state of Florida quick communication with an efficient network service resource with extensive experience providing phone help and remote troubleshooting for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk perception as a solid driver of company performance, and Progent's aim is to resolve and not just report technical issues.

  • Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Experts Team offers online professional engineering expertise and training in special application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide expertise, programming, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. For additional information concerning Progent's expertise, customization, and education offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers businesses in Fort Lauderdale, or anywhere in the state of Florida, online IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to accommodate your business so your computer support is proactive rather than reactive. By anticipating possible problems before they evolve into downtime, automated monitoring can ward off stressful and costly information system crises. Progent can also deploy network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks that support a combination of operating systems.
How Your Fort Lauderdale Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent remote expertise with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Remote Support, call 1-800-993-9400, or visit Contact Progent. For organizations and startups in Fort Lauderdale or anywhere in the state of Florida, Progent's phone-based network support specialists are ready to deliver professional and economical system support the moment your company needs it. More than a decade of providing online repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to solve computer problems rapidly while eliminating the cost and lost productivity that comes with in-person support visits.

Even if your Fort Lauderdale company relies on a local freelance support technician or maintains a full time organization that know how to handle the majority of computer issues, Progentís Microsoft certified engineers can provide an easy and transparent virtual extension of your on-site resources for situations when your regular service personnel either lack the time or the knowledge to address sudden system crises or especially challenging integration problems.

Benefits of Progent's Network Help for Offices in Fort Lauderdale
Progent's online IT consulting services allow your Fort Lauderdale organization to enjoy the benefits of immediate, world-class network support without the cost of maintaining an in-house IT staff. Your network will acquire added strategic worth by being increasingly reliable, productive, and protected. Benefits to your company include:

  • Convenient remote extension of your local support resources
    With most businesses in Fort Lauderdale and throughout Florida, local network support resources, whether made up of independent consultants or an in-house maintenance staff, can deal with typical technical problems. However, serious problems may strike when local support personnel are too busy or absent, and some trouble may involve IT products that is beyond the scope of your local support technicians. In these instances, Progent's on-call service experts provide a convenient, quick, and affordable way to augment your regular resources and to convey useful information to increase your capability to resolve downstream issues in-house.

  • Reduced Dependence on Individual Consultants
    For network support, smaller organizations commonly depend on independent freelance consultants. While independent consultants carry less overhead than larger service firms and can afford to charge marginally less, they are often overextended, making it difficult to respond rapidly to crisis situations. If a freelance service provider is busy with another client, ill, on vacation, or in class, the lack of fallback help may require your company to wait for help during an emergency. As your network expands, network downtime and trouble with critical software are more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides a ready source of reserve service expertise to make sure your IT system stays available.

  • Create a Solid Basis for Smooth Expansion
    Businesses typically start with an IT system created on a shoestring budget. Lacking a scalable framework, slap-dash fixes can get piled on top of a weak foundation. As a company grows, reliability and scalability issues can hinder the productivity of the organization. These badly built systems need careful analysis, smart long-term planning, and wide IT expertise to evolve to a system infrastructure that can deliver the stable foundation to meet current business demands and simplify future expansion.

  • Work with Problem Solvers Rather Than Technology Resellers
    Smaller businesses need guidance and technical education to navigate through an ever more complex array of technology alternatives available for accelerating business growth and enhancing productivity. They do not need a network consultant who is attempting to earn a commission on a specific vendor's technology. IT consulting and product selling can lead to a scenario where the recommended solution is designed around a predetermined technology rather than the true needs of a business. Progent avoids these dilemmas by offering only services rather than products. This enables Progent to align technical consulting with the best needs of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical background, fine tuned remote support software, and understanding of enterprise networking enable companies to avoid the limitations of excessive reliance on smaller consulting organizations, independent freelance consultants, or limited internal resources.

Progent stands out by providing:

How Does Our Company Begin Getting Remote Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.