Fast Online Help for Fort Lauderdale Florida Computer Systems
For companies in Fort Lauderdale Florida, Progent offers online help for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online support to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle challenging networking issues, as well as the assistance of CISA and CISSP-certified security consultants to handle high-level security design and diagnostic jobs.
Progent's online technical support engineers provide exceptional leverage because they possess the practical background and are equipped with the advanced technology needed to solve most information system problems quickly. Efficient support reduces immediate expenses since service calls accumulate fewer billable consulting minutes. Online support also avoids the cost of dispatching an engineer to your office. Your organization saves additionally with indirect expenses by reducing or avoiding system outages and associated losses resulting from business discontinuity, upset clients, unproductive employees, and distracted management. Progent's advanced remote consulting know-how is especially important for organizations that depend on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an alternative.
Progent's pricing policy for online help is structured to stretch your network support dollar. Progent bills by the minute for phone assistance, so you pay only for the support that you actually get. In contrast to many online service companies, Progent requires no service activation fee or minimum fees. Progent's per-minute billing unit and simple policy for billing do away with situations where fast repairs somehow turn into major tabs. Progent's skill at disposing of technical issues quickly means your business spends less money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered an arsenal of customized tools and field-proven methodologies which permit the highest level of efficiency for remote engineering help and repair for information networks of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the staff of Progent's online support team to access your system without breaching corporate security.
Progent's proven technical support reporting system maintains comprehensive histories for the service that Progent's clients have received. Progent's team engineers have the benefit of the details of services provided to each Progent client by every engineer. This database of problems and solutions is stored as an easily accessible support knowledge base that allows Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's high-level accreditations and close relationships with major technology companies including Cisco and Microsoft open up other vast technical support databases and permit quick access to vendors' in-house support staff with the result that Progent's online service specialists can determine optimal resolutions quickly.
Online technical support services offered by Progent to customers in Fort Lauderdale Florida include:
Certified Windows Expertise
Progent's Microsoft-certified online service experts can deliver computer problem solving and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist you with a broad variety of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server integration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration consulting services, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration consulting, Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of affordable desktop consulting and support services to help you company to deploy, integrate, repair, and manage workstations and laptops based on Microsoft Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade support services plus Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your PCs along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE certification is the top accreditation for network professionals, and validates a consultant's networking knowledge at the master level. Cisco-qualified CCIEs know how to deal with the most complex challenges encountered in network infrastructure design, deployment, administration, security, and problem solving. CCIEs work on a privileged basis with Cisco's in-house engineers in isolating anomalies with IOS network administration tools and developing alternate approaches or locating software updates. Cisco CCIEs provide excellent cost-effectiveness because their broad expertise permits them to resolve problems rapidly. In many cases, less experienced service providers can wrestle for many hours or even days with the same tasks that a CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE support experts can connect to your network using advanced on-line support tools in order to perform fast, secure, and economical analysis and repair.
Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Miami and South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||17690 NW 78th Ave
Hialeah, FL 33015
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's top-selling selection of connectivity products by providing consulting services that include:
CISSP and ISSAP Premier Network Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of system protection solutions that can enhance the immunity of your Microsoft Windows, macOS and OS X, Linux environment against internal or external threats or help your business to recuperate rapidly following a serious penetration. Security consulting services available from Progent include: in depth information security and compliance evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; rapid recovery from malicious assaults; installing firewalls; establishing secure techniques for off-site and mobile connectivity; defending your messaging infrastructure from viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
Progent offers expert online support services to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that combine on-premises resources as well as cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of experience delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent workflow for recovering applications and services rapidly following an outage. SRM supports centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also supports transparent testing for site recovery, upgrades and fixes and can generate reports to verify complete service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, configure, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud solutions that deliver maximum availability, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high degree of automation regardless of the physical components used by the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer remote support services to address a wide spectrum of computer technologies such as network infrastructure, messaging solutions, network and process security, plus UNIX/Linux and Windows integration. For server consolidation and easy administration in environments that include Linux with Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from older systems to MS Windows or Linux environments. Progent's team-oriented approach to solving technical problems enables quick escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support costs.
Major Linux platforms for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate managed services designed to enable small and medium-size businesses to benefit from the same cutting-edge technology used by many of the industry's leading enterprises. The ProSight suite of network management outsourcing services addresses all key facets of information technology including email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis tools to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the entire threat lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your company's specific needs and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also help you to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical data, apps and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security companies to deliver centralized management and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, optimize and debug their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are kept updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that need important software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network operating efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT staff and your Progent engineering consultant so that all looming problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security standards, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance expert. The interview is intended to assess your company's preparedness to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup/recovery environment that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology programs. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these special areas of information technology allows customers to complete major projects economically and on schedule. Progent's project-based online consulting solutions include:
How Your Fort Lauderdale Company Can Contact Progent's Online Support Professionals
Call Center Support
Progent's Help Desk service offerings for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progentís Help Desk sharing services allow your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution based on the top PSA platform for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center staff of seasoned network consultants gives your workers in Fort Lauderdale Florida immediate assistance from a large support resource with years of experience providing phone help and online diagnostics for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center recognition as a solid driver of business success, and Progent's target is to fix rather than simply report technical issues.
- Business Applications Support: Education, Custom Programming, and Integration
Progent's Applications Consulting Team can supply remote and in-depth engineering support and training in key business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and training for Microsoft applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's consulting, customization, and training services, refer to Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers companies in Fort Lauderdale Florida online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to fit your business so that your computer maintenance is proactive and automated. By detecting possible issues before they grow into downtime, automated monitoring can head off inconvenient and costly service failures. Progent can also deploy system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems that support multiple operating systems.
To get in touch with Progent about urgent phone-based expertise with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Fort Lauderdale Florida, Progent's phone-based computer support engineers can provide expert and affordable system help the instant your organization requires it. More than a decade of offering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to refine remote connectivity technology to solve IT problems quickly while avoiding the cost and lost productivity that comes with in-person service visits.
Even if your Fort Lauderdale company works with a regular independent consultant or maintains an in-house organization that can deal with the majority of network issues, Progentís Microsoft certified engineers are available to offer a convenient and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the availability or the expertise to address unexpected network crises or particularly complicated integration problems.
Benefits of Progent's IT Support for Organizations in Fort Lauderdale Florida
Progent's remote IT consulting services enable your Fort Lauderdale business to enjoy the advantages of immediate, enterprise-level IT support without the expense of maintaining an in-house IT organization. Your information system will acquire greater business worth by becoming increasingly reliable, efficient, and secure. Advantages to your business include:
- Convenient virtual expansion of your local support resources
For most organizations in Fort Lauderdale Florida, nearby network service providers, whether made up of independent consultants or an internal IT staff, can deal with typical network issues. On the other hand, major troubles can spring up when your regular support personnel are overstretched or unavailable, and some problems may be associated with technology that is unfamiliar to your onsite support personnel. In these instances, Progent's online support experts provide a convenient, fast, and economical way to augment your local help and to convey valuable information to improve your ability to resolve future problems locally.
- Less Dependence on Freelance Service Providers
For IT support, smaller organizations often depend on independent freelance consultants. Although independent consultants have less overhead than big service organizations and can afford to charge marginally less, they are often overextended, making it hard to respond rapidly to urgent situations. If an independent consultant is occupied with another customer, ill, on vacation, or in training, the absence of reserve help may force your business to wait for help during an IT crisis. As your network grows, network downtime and problems with critical applications are more expensive. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides a ready source of backup support expertise to insure your IT system stays available.
- Build a Scalable Basis for Smooth Growth
Organizations often begin with an IT system implemented on a shoestring budget. Lacking a robust infrastructure, slap-dash fixes can get piled on top of a weak foundation. When a company grows, reliability and scalability issues can hinder the success of the business. These badly built systems require proper assessment, intelligent long-term planning, and wide technical expertise to evolve to a network architecture that can provide the solid foundation to meet current business requirements and simplify future expansion.
- Interact with Problem Solvers Rather Than Product Vendors
Smaller businesses require guidance and technical training to negotiate an increasingly complex maze of technology options capable of promoting business growth and enhancing productivity. Businesses hardly need a computer consultant who is attempting to resell a certain vendor's technology. IT support and product selling can result in a situation where the recommended
solution is built around a profitable technology rather than the true requirements of a client. Progent avoids these dilemmas by offering only services rather than products. This enables Progent to match IT consulting with the real needs of customers.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, depth of IT expertise, refined remote support software, and understanding of corporate IT enable offices to avoid the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance consultants, or limited internal resources.
Progent adds value by offering:
How Does Our Company Begin Getting Remote Technical Help from Progent?
- In-depth Expertise in Microsoft's Full Line of Servers
Progent offers world-class support for Microsoftís powerful server platforms with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment help, Windows Server 2008 upgrades, Microsoft Windows Server 2003 upgrades, MS Exchange 2019 integration, Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange 2010 Server management, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-site visits per minute. As a result, you are invoiced only for received support. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no startup charge and asks no monthly commitment for support services delivered during normal working hours. Many service firms impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for quick fixes so you won't be tempted to allow simple problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all delivered services. Unlike many freelance consultants or local support organizations who provide scant documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the support documentation transmitted by every consultant to every customer. The practice of detailing and archiving support activity allows more effective support and avoids a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who wonít let go of vital service information.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few IT service companies to offer 24x7 remote monitoring services powered by MS Operations Manager. MS Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering possible problems before they result in downtime, network monitoring can save your IT network from painful and costly availability disruptions.
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.