Fast and Affordable Remote Help for Fort Lauderdale Florida Information Networks
For organizations in Fort Lauderdale Florida, Progent provides remote technical support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging infrastructure problems, as well as the services of CISA and CISSP-accredited cybersecurity consultants to help with advanced security design and troubleshooting issues.
Progent's online technical support engineers offer excellent leverage because they have the practical experience and have access to the sophisticated tools necessary to resolve most information system problems quickly. This reduces immediate expenses since solutions accumulate minimal chargeable minutes. Remote help also eliminates the cost of sending a consultant to your site. Your company benefits even more with indirect costs by reducing or eliminating system outages and associated losses due to business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's advanced online consulting know-how is particularly important for businesses that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an option.
Progent's pricing policy for remote support is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone assistance, so you pay exclusively for the services that you actually get. Unlike typical online service firms, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean policy for billing save you from scenarios where quick repairs somehow turn into big tabs. Progent's penchant for disposing of problems efficiently means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of optimized tools and field-proven methodologies which allow the maximum level of efficiency for remote consulting and repair for IT systems of all sizes. Progent offers protected VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's Technical Response Center to interface to your company's environment without violating network security.
Progent's powerful technical support database system maintains comprehensive documentation for the service that Progent's customers have received. Progent's staff engineers have the benefit of the history of all help provided to every Progent customer by every consultant. This database of problems and responses is organized as an easily searchable proprietary knowledge base that permits Progent's remote technical engineers to communicate their experiences company-wide to ensure that the value of Progent's technical support improves over time. Progent's high-level certifications and close associations with key vendors including Cisco and Microsoft open up additional extensive technical support databases and allow fast access to manufacturers' internal product engineers with the result that Progent's online service experts are able to find optimal resolutions quickly.
Remote technical support services available from Progent to customers in Fort Lauderdale Florida include:
Certified MS Windows Support
Progent's Microsoft-premier remote support engineers can deliver network troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can assist you with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 integration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop consulting and support services to assist your business to deploy, configure, repair, and manage workstations and notebooks based on Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 10 migration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the management of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure engineers, and certifies a person's network technology knowledge at the expert level. CCIEs know how to resolve even the most difficult problems encountered in network design, integration, administration, security, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's internal support staff in analyzing problems with Cisco IOS network administration tools and developing workarounds or locating program patches. Cisco CCIEs provide exceptional value because their broad expertise allows them to solve problems rapidly. In typical cases, less qualified consultants can struggle for hours or days with identical tasks that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE consultants can tie into your computer system via the latest on-line troubleshooting tools to provide fast, safe, and economical analysis and repair.
South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||7715 Northwest 48th Street, Suite 385
Doral, FL 33166
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services
Progent's CCIEs can provide help for the complete line of Cisco's market leading selection of networking devices by offering consulting services that include:
CISSP and ISSAP Certified Network Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of security solutions that can improve the defenses of your Windows, Apple macOS and OS X, or Linux network against attacks or help your company to recuperate rapidly following a serious penetration. Security services offered by Progent cover thorough data security and compliance analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast recovery from malicious assaults; integrating firewalls; designing safe architectures for remote and mobile connectivity; securing your messaging system against viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting to help businesses of all sizes connect their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that utilize physical IT assets along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has over two decades of experience providing advanced consulting services online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for recovering applications and services rapidly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also allows transparent testing for site recovery, upgrades and fixes and can produce audit reports to confirm full service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation regardless of the physical components used by the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide online consulting services to address a wide spectrum of information technologies such as system infrastructure, messaging solutions, system and operational security, plus UNIX and Windows coexistence. For server consolidation and simplified management in environments that incorporate Linux-based systems and Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also assist with transitioning from legacy systems to Windows or Linux-powered solutions. Progent's team-oriented approach to resolving network issues enables quick escalation, when required, to consultants with appropriate expertise to tackle complex situations. This accelerates solutions of critical problems, reduces network downtime, and cuts service expense.
Major Linux variants for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same advanced technology used by many of the world's leading corporations. The ProSight suite of network management outsourcing services covers all key facets of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to guard endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you prove compliance with government and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical files, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to provide web-based control and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper level of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, enhance and troubleshoot their networking appliances such as switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating complex management activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding devices that need important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so all potential problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's ability to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup/recovery system that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special information technology projects. Billing charges for longer-term development or consulting projects are determined according to the qualifications of the engineers assigned. Progent's background in these important fields of information technology enables clients to complete critical projects within budget and on schedule. Progent's special online engineering solutions include:
How Your Fort Lauderdale Company Can Contact Progent's Online Service Experts
Call Center Support
Progent's Help Desk service offerings for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Help Desk consulting expertise can guide you in establishing an efficient new Help Desk Call Center or enhancing your existing organization, selecting or customizing Help Desk Call Center software to address the special requirements of your business, or adding occasional phone support personnel to work with your existing Help Desk group to handle demanding scenarios like software migrations, major updates, or rolling out new applications.
Progent's Call Center staff of veteran information technology consultants offers your customers in Fort Lauderdale Florida fast communication with a large support resource with extensive experience delivering telephone-based consulting and online troubleshooting for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk the reputation as a key enabler of company productivity, and Progent's aim is to fix rather than simply track network problems.
- Business Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Team offers phone-based and in-depth consulting support and education in special business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and education for Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information on Progent's expertise, customization, and education services, go to Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers organizations in Fort Lauderdale Florida remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can configure Operations Manager to suit your business so your network maintenance is proactive and automated. By uncovering emerging trouble spots before they cause crashes, system monitoring can head off stressful and expensive information system crises. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or environments powered by multiple operating systems.
To contact Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Fort Lauderdale Florida, Progent's phone-based computer support specialists can provide expert and cost-effective system help the instant your organization requires it. Long experience providing remote tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to repair IT problems quickly while avoiding the expense and lost productivity that comes with on-premises support calls.
Even if your Fort Lauderdale business has a local freelance consultant or maintains a full time organization that know how to deal with the majority of computer problems, Progentís Microsoft and Cisco certified engineers can provide an easy and seamless virtual extension of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the knowledge to fix unexpected network crises or particularly tough integration problems.
Details of Progent's Online Network Support for Fort Lauderdale Florida
Progent's online support, Internet-based repair, network security consulting, and system administration services give businesses in Fort Lauderdale Florida unparalleled leverage for your support budget. Whether you require one-time phone support and remote network repair or ongoing Help Desk support and network management, Progent's professionals can deliver your office world class network support while permitting you to avoid the expense and administration overhead of running a large in-house IT organization. Key features of Progent's online help services include:
- Immediate Phone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to businesses in Fort Lauderdale Florida and is also ideal for customers in geographic regions that have a limited supply of technicians with in-depth experience supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the advantage of a broad array of Microsoft support utilities, service databases, and on-going training.
- Per Minute Billing to Reduce Costs
Progent provides remote support on a minute-by-minute basis, so you pay only for the services you receive. Progent asks for no minimum fee for phone service and requires no periodic retainer for services provided during normal working hours. This saves you from paying big invoices for simple fixes.
- Access to Cisco Certified Network Design Specialists
Progent's registered experts for Cisco offers access to on-staff specialists with experience in planning, implementing, and managing networking environments based on Cisco technology. Progent can offer a CCIE or CCNP to help you build fast, reliable, and protected infrastructure for fixed and mobile networking.
- Application Experts Group
Progent's basic support services consist of technology integration, Microsoft Exchange Server expertise, system security design, and Co-managed Help Desk services. Progent's Experts group can provide world-class consulting support for specific application areas. Support offered by the Application Experts Team includes:
Dynamics GP/Great Plains Support and Programming
Microsoft Office Project and Project Online Support
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration Services
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Management Support and Software Programming
MySQL Management Support and Software Programming
Apple Mac Support
Amazon MWS Programming
By providing a full service one-stop source for IT generalists and application experts, Progent can tailor timely, cost-effective, and comprehensive information technology solutions that meet the unique needs of your business.
- Advanced Online Connectivity Software
Secure remote connectivity permits Progent's support professionals to observe exactly what your customers see. This makes it possible to find fast solutions to issues that could otherwise require a costly onsite visit. Sophisticated remote connectivity tools and experienced engineers together allow Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in online support and remote network tracking.
- Compatibility with Popular VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to access your system remotely without weakening network security.
- 24-hour Support for High System Uptime
For businesses with line-of-business applications, Progent offers optional 24x7 online support services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help produce maximum network availability.
- Help Desk Call Center
Progent's Help Desk Call Center programs are designed especially for budget-constrained businesses whose clients need immediate recourse to a Help Desk Call Center with effective phone support and full escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical experience, fine tuned remote support tools, and familiarity with corporate IT allow businesses to avoid the pitfalls of excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
How Does My Business Begin Getting Online Technical Help from Progent?
- Certified Knowledge of Microsoft's Complete Line of Servers
Progent offers world-class expertise for Microsoftís popular server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment support services, Windows Server 2008 R2 migration, Microsoft Windows 2003 Server upgrades, MS Exchange 2019 Server integration, MS Exchange Server 2016 planning and deployment, Exchange 2013 integration, Exchange 2010 Server management, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 configuration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-site help by the minute. Consequently, you are charged exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in regions where Progent offers on-site service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no initialization charge and requires no monthly commitment for services provided during normal business hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for fast solutions so you will not be forced to permit minor problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all billed services. Unlike some freelance consultants or local service organizations who offer minimal documentation or specifics of services done, each service provided by Progent is tracked by full documentation. Every Progent staff member has access to the service documentation transmitted by every staff member to every client. The practice of detailing and archiving support activity results in more effective service and eliminates a slew of typical problems such as when a support customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to offer round-the-clock remote tracking services powered by MS Operations Manager. MS Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential problems before they cause downtime, system monitoring can save your IT network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.