Immediate Remote Support for Fort Lauderdale IT Networks
For businesses located in Fort Lauderdale or anywhere in Florida, Progent offers remote technical support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to help with challenging networking issues, plus the services of CISSP-accredited cybersecurity consultants to handle advanced security design and diagnostic issues.
Progent's online technical support engineers offer excellent leverage due to the fact that they have the real-world experience and are equipped with the sophisticated tools needed to solve most network issues quickly. This reduces direct expenses because service calls require fewer billable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your organization benefits additionally with incidental costs by reducing or eliminating network outages and associated costs stemming from business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's advanced remote consulting know-how is especially valuable for businesses that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an alternative.
Progent's pricing model for online help is designed to leverage your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are billed exclusively for the support that you actually get. Unlike many online support companies, Progent asks for no service activation charge or minimum job duration. Progent's one-minute granularity and simple model for pricing do away with scenarios where quick fixes manage to turn into substantial bills. Progent's penchant for disposing of technical issues quickly means you saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered an array of customized tools and field-proven processes that permit the highest level of effectiveness for remote consulting and repair for IT systems of all sizes. Progent offers secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the staff of Progent's online support team to access your environment without compromising network security.
Progent's proven service reporting application keeps comprehensive records of all support that Progent's customers have received. Progent's staff service personnel have access to the history of services rendered to every Progent client by any consultant. This history of issues and solutions is stored as a conveniently searchable internal knowledge base that enables Progent's online technical experts to communicate their knowledge with the whole team to make sure that the value of Progent's technical support improves daily. Progent's high-level certifications and close associations with important technology companies including Cisco and Microsoft make available additional vast technical support databases and permit fast access to manufacturers' internal product engineers so Progent's remote service experts can come up with the most efficient solutions promptly.
Remote services available from Progent to clients in Fort Lauderdale and anywhere in the state of Florida include:
Certified MS Windows Experts
Progent's Microsoft-expert remote support professionals can deliver computer system troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can help your company with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2013 application development, SharePoint Server 2016 migration consulting, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable PC desktop services to assist you company to deploy, integrate, repair, and manage workstations and laptops based on Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade support plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for networking engineers, and validates an individual's networking skills at the expert level. Cisco-qualified CCIEs can resolve the most difficult challenges surrounding network infrastructure design, installation, maintenance, security, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS Software network administration tools and developing workarounds or locating program updates. CCIEs offer excellent value since their deep experience permits them to find solutions for problems quickly. In common cases, less qualified consultants can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified support experts can communicate with your computer system via advanced on-line support tools to provide fast, secure, and economical analysis and repair.
Southern Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Southern Florida
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of networking devices. Cisco infrastructure expertise provided by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch consulting services, Nexus switch consulting and support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco VoIP phones and IP video phones solutions and wireless VoIP phones solutions, Cisco Meraki Wi-Fi AP layout and configuration, Cisco Aironet Wireless APs engineering help, Cisco wireless controllers integration consulting, Cisco Security and VPN Consulting assistance, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent also offers remote and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of system protection services that can improve the safety of your Microsoft Windows, Apple macOS and OS X, or Linux environment against attacks or help your business to recover rapidly following a damaging breach. Security support services available from Progent cover comprehensive data security assessment utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast cleanup after malicious assaults; configuring firewalls; establishing safe techniques for off-site and mobile connectivity; securing your email system from spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online support services to help organizations of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that utilize local IT assets as well as public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a consistent runbook for recovering services rapidly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also allows transparent testing for disaster recovery, updates and patches and can generate reports to verify complete service restoration, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, deploy, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that deliver high availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation independent of the physical components making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer phone-based consulting services to address a wide range of information technologies such as network infrastructure, email systems, system and process security, plus UNIX and Microsoft Windows coexistence. For server economization and easy management in networks that combine Linux and Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to MS Windows or Linux solutions. Progent's team-oriented approach to resolving technical issues promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can offer emergency online assistance resolving anomalies within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate services designed to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the world's leading corporations. The ProSight series of network monitoring and management services addresses all key aspects of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to guard endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the complete threat lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with government and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical files, applications and virtual machines that have become lost or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to deliver web-based management and comprehensive security for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating complex network management activities, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent consultant so all potential problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup environment that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology projects. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology enables clients to complete major projects economically and on time. Progent's project-based remote consulting solutions include:
How Your Fort Lauderdale Company Can Contact Progent's Remote Support Experts
Help Desk Support
Progent's Call Center programs for companies with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are designed for companies who don't have the money or time to assemble and manage an in-house Call Center but who want fast communication with an efficient Call Center with professional phone assistance plus the expertise to escalate complex problems to advanced consultants.
Progentís Virtual Help Desk Call Center is intended for bigger businesses and operates as a seamless reinforcement of your current Help Desk team. Progent's Virtual Help Desk Call Center can act as a an escalation alternative to resolve the toughest network challenges, or be ready in overflow circumstances when your ordinary support engineers are too busy.
Progent's Call Center team of seasoned information technology professionals provides your workers in Fort Lauderdale or anywhere in the state of Florida instant access to an effective support resource with substantial experience offering phone consulting and remote diagnostics for IT systems powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk perception as a major contributor to business productivity, and Progent's aim is to resolve rather than merely track IT problems.
- Applications Support: Training, Custom Programming, and Integration
Progent's Applications Consulting Group can supply phone-based and in-depth consulting expertise and training in key business application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for familiar Microsoft applications including CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's expertise, custom programming, and training services, see Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent offers organizations in Fort Lauderdale, or anywhere in the state of Florida, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your business so your network support is proactive and automated. By anticipating potential trouble spots before they result in network outages, proactive monitoring can ward off disruptive and costly information system breakdowns. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems that incorporate multiple platforms.
To get in touch with Progent about urgent online assistance with Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Fort Lauderdale or throughout the state of Florida, Progent's online network support engineers are ready to deliver effective and economical IT help the instant your business requires it. More than 15 years of delivering remote tech support has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to solve computer problems rapidly while avoiding the cost and lost time that comes with in-person service calls.
Even if your Fort Lauderdale business works with a local independent support technician or employs a full time organization that can handle day-to-day computer problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and transparent virtual extension of your local resources for situations when your usual service personnel either lack the availability or the experience to resolve unexpected network emergencies or particularly challenging integration projects.
Benefits of Progent's IT Support for Businesses in Fort Lauderdale
Progent's remote technical help services enable your Fort Lauderdale business to realize the advantages of timely, enterprise-level network support without the expense of managing an in-house IT organization. Your information system will derive added strategic value by becoming increasingly reliable, productive, and secure. Advantages to your business include:
- Seamless virtual extension of your local IT resources
With most organizations in Fort Lauderdale and throughout Florida, nearby computer service providers, whether represented by independent consultants or an in-house maintenance staff, can handle typical technical issues. On the other hand, IT crises can spring up when local support personnel are too busy or unavailable, and some problems may involve IT products that is beyond the scope of your onsite service technicians. In these instances, Progent's on-call support professionals provide a convenient, fast, and economical way to supplement your regular help and to convey valuable information to increase your ability to deal with downstream problems locally.
- Reduced Reliance on Freelance Consultants
For network support, smaller businesses often rely on independent freelance consultants. While independent consultants carry smaller internal costs than big consulting companies and can often charge marginally less, they are occasionally stretched too thin, making it impossible to respond quickly to crisis situations. If an independent consultant is busy with another client, sick, on vacation, or in class, the absence of backup personnel may require your company to wait for help during an emergency. As your network grows, network unavailability and trouble with vital software are more costly. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides an on-call source of backup support experts to insure your network remains up and running.
- Create a Scalable Basis for Seamless Growth
Businesses typically start with an IT architecture created on a modest budget. Lacking a strong infrastructure, band-aid fixes can get piled onto a weak foundation. When a network grows, reliability and scalability issues can hinder the productivity of the business. Such badly designed systems require careful analysis, intelligent long-term planning, and extensive IT knowledge to upgrade to a system infrastructure able to provide the stable foundation to handle current business requirements and ease downstream growth.
- Work with Solution Providers Rather Than Technology Sellers
Smaller companies need advice and technical education to navigate through an increasingly complex maze of technology alternatives capable of accelerating business success and improving productivity. Businesses do not need a computer consultant who is attempting to sell a certain vendor's technology. Network consulting and product selling can lead to a situation where the recommended
solution is built around a profitable technology instead of the genuine needs of a business. Progent eliminates these dilemmas by offering just services rather than products. This allows Progent to align IT expertise with the real needs of clients.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of technical knowledge, refined support tools, and familiarity with enterprise networking enable businesses to avoid the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry experience, in the trenches of network service, performing a wide range of technical projects for an extensive array of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting staff. This ensures that you get not just world-class technical help, but also a support engineer with proven approaches for using technical knowledge to repair real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for online support and on-site visits per minute. Consequently, you are invoiced only for delivered support. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no minimum fee and requires no monthly commitment for support services provided during regular working hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast solutions so you will not be tempted to permit simple problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all billed services. Unlike many independent consultants or small service firms who offer minimal documentation or details of tasks performed, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the support reports sent by each staff member to every customer. The discipline of documenting and archiving service records results in more effective service and eliminates a slew of typical misfortunes such as when a support client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to offer round-the-clock remote monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By anticipating possible issues before they cause downtime, network monitoring can save your IT network from stressful and costly service disruptions.
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.