Immediate Remote Support for Fort Lauderdale Florida Information Networks
For organizations in Fort Lauderdale Florida, Progent provides remote help for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have provided online support to companies in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to solve challenging networking problems, as well as the services of CISSP-accredited security consultants to help with advanced security architecture and diagnostic issues.
Progent's online support experts offer excellent value because they possess the real-world background and have access to the sophisticated tools required to resolve most information system problems quickly. Efficient support lowers immediate expenses because service calls use up fewer billable minutes. Remote help also eliminates the cost of sending a consultant to your site. Your organization saves even more in incidental expenses by reducing or avoiding network downtime and associated losses resulting from business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's extensive online technical support expertise is especially valuable for organizations that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be useful.
Progent's billing model for online help is designed to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed just for the services that you receive. In contrast to many remote service firms, Progent asks for no initialization charge or minimum fees. Progent's one-minute granularity and simple model for pricing prevent scenarios where quick solutions somehow end up as large tabs. Progent's penchant for dealing with technical issues efficiently means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of optimized tools and field-tested methodologies which permit the highest degree of efficiency for remote engineering help and repair for information systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the engineers of Progent's Technical Response Center to link to your company's environment remotely without compromising system security.
Progent's proven service database system stores detailed documentation of the support that Progent's customers have been provided. Progent's team engineers have access to the history of all help delivered to every customer by any engineer. This archive of anomalies and responses is organized as an easily retrievable support knowledge base that permits Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of accreditations and close associations with major industry leaders such as Cisco and Microsoft open up other massive technical support databases and allow fast access to manufacturers' in-house support staff so Progent's remote consulting specialists can arrive at optimal resolutions quickly.
Online support provided by Progent to clients in Fort Lauderdale Florida include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert online support engineers can deliver network problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist your company with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams configuration help, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Microsoft Access Programming,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective desktop support services to assist your business to deploy, configure, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 migration assistance plus System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs and cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the top recognition for network consultants, and certifies a consultant's networking knowledge at the expert level. CCIEs know how to resolve even the most stubborn problems surrounding network design, integration, management, protection, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or locating program updates. Cisco CCIEs are an exceptional value since their deep expertise enables them to fix problems quickly. In common instances, less seasoned service providers can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can connect to your network via state-of-the-art remote support tools to provide fast, safe, and affordable diagnosis and repair.
Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Miami and South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||17690 NW 78th Ave
Hialeah, FL 33015
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services
Progent's Cisco CCIEs can provide assistance with all of Cisco's top-selling selection of networking appliances by providing services that include:
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts offer a variety of security services to improve the immunity of your Windows, macOS and OS X, Linux, or UNIX network against attacks or assist your business to clean up quickly after a serious breach. Security support services offered by Progent cover thorough information security and compliance evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; fast recovery from virus and worm attacks; setting up firewalls; designing safe architectures for remote and mobile access; guarding your messaging infrastructure against viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced remote support services to help businesses of all sizes integrate their networks with popular public clouds such as Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that combine physical IT assets along with public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience providing high-level consulting support remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a repeatable workflow for recovering services quickly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and fixes and can produce reports to verify full service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for administering private and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists can provide remote support services to cover a broad array of computer technologies including network infrastructure, email systems, network and process security, plus UNIX and Microsoft Windows integration. For server hardware economization and easy management in environments that incorporate Linux and Windows, Progent offers VMware consulting and Citrix expertise. Progent can also help with migration from older systems to Windows or Linux solutions. Progent's group-oriented approach to resolving technical issues enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This expedites repair of critical problems, minimizes lost productivity, and cuts support expense.
Major Linux versions for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate managed services designed to enable small and mid-size organizations to utilize the same cutting-edge IT solutions used by some of the industry's top corporations. Progent's ProSight series of outsourced network management services addresses all critical facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the entire threat lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital files, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to provide web-based control and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that stays within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding devices that require important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT personnel and your assigned Progent consultant so that any potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate up to half of time spent searching for vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your organization's ability to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent offers the skills of world-class online consulting professionals for contract information technology projects. Billing charges for ongoing consulting tasks are determined based on the qualifications of the consultants required. Progent's experience with these special areas of computer technology enables customers to complete major projects within budget and on schedule. Progent's special remote consulting services include:
How Your Fort Lauderdale Business Can Contact Progent's Online Technical Support Experts
Call Center Services
Progent's Help Desk support alternatives for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all facets of online desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve the most problems.
Progent's Help Desk Call Center consulting support can aid you in establishing an efficient new Help Desk Call Center or enhancing your existing organization, selecting or customizing Call Center software products to handle the particular demands of your company, or adding occasional phone support staff to supplement your internal Help Desk Call Center group during high-demand events such as software transitions, major upgrades, or installing new business software.
Progent's Call Center staff of veteran network experts provides your workers in Fort Lauderdale Florida quick contact with an efficient network service group with substantial background offering phone help and remote troubleshooting for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center recognition as a major contributor to business productivity, and Progent's aim is to fix instead of merely record network issues.
- Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Consulting Team provides remote and in-depth engineering expertise and education in key business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For more information concerning Progent's expertise, custom development, and training offerings, refer to Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver companies in Fort Lauderdale Florida remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to accommodate your business so your network maintenance is proactive and automated. By spotting potential issues before they evolve into downtime, remote monitoring can avoid stressful and costly service failures. Progent can also provide help with system monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft networks, or systems that support a combination of OS platforms.
To get in touch with Progent about urgent online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Fort Lauderdale Florida, Progent's phone-based network support engineers are ready to deliver professional and economical system support the moment your business needs it. Long experience delivering online tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to fix network problems rapidly while eliminating the cost and lost time that comes with in-person support calls.
Even if your Fort Lauderdale office relies on a regular freelance consultant or employs a full time IT staff that can handle the majority of computer problems, Progentís Microsoft certified engineers are available to provide an easy and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to handle sudden network crises or especially tough integration projects.
Details of Progent's Online Network Support for Fort Lauderdale Florida
Progent's online support, Internet-based repair, network security consulting, and system administration services give businesses in Fort Lauderdale Florida unparalleled leverage for your support budget. Whether you require occasional telephone help and remote troubleshooting or full-time Help Desk support and system management, Progent's experts can deliver your office enterprise-level IT support while permitting you to avoid the cost and administration overhead of carrying a large internal IT organization. Key features of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to offices in Fort Lauderdale Florida and is also ideal for networks in geographic areas that lack consultants with proven experience supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has access to a broad selection of Microsoft support tools, technical information, and continuing training.
- By the Minute Rates to Reduce Costs
Progent offers online help on a per-minute billing plan, so you are billed only for the support you receive. Progent has no minimum charge for phone service and imposes no ongoing subscription fee for support services provided during regular working hours. This protects you from facing big invoices for simple fixes.
- Access to Cisco Certified Network Infrastructure Professionals
Progent's registered experts for Cisco can provide access to authorized specialists with skill in planning, implementing, and troubleshooting networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, reliable, and secure infrastructure for fixed and mobile networking.
- Application Experts Group
Progent's basic support offerings include technology integration, Microsoft Exchange Server expertise, system security design, and Help Desk sharing services. Progent's Experts Team offers world-class consulting expertise for critical business applications. Help available from the Application Experts staff covers:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Project and Project Online Support
Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Help
BI Reporting Development and Training
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Project Management and Software Development
MySQL DBA Services and Software Programming
Apple Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a full service one-stop source for network generalists and specialists, Progent is able to deliver fast, cost-effective, and thorough information technology solutions that meet the specific needs of your business.
- State of the Art Online Access Software
Protected online access allows Progent's support professionals to see precisely what your users see. This makes it easier to produce fast solutions to issues that might otherwise demand a costly personal visit. Effective remote connectivity tools and experienced technicians combine to enable Progent to resolve most IT problems rapidly and economically. Progent is a pioneer in offsite troubleshooting and automated system analysis.
- Support for Popular VPN Products
Progent supports safe Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without compromising network security.
- 24x7 Support for Maximum Network Uptime
For businesses with line-of-business applications, Progent can provide optional 24x7 remote support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help produce maximum network uptime.
- Help Desk Call Center
Progent's Help Desk Call Center programs are designed specifically for budget-conscious organizations whose workers need instant access to a Help Desk service with effective telephone support and full escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of IT background, refined remote support software, and familiarity with enterprise networking allow companies to escape the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited internal IT help.
Progent stands out by offering:
How Does Our Company Start Getting Online Network Support from Progent?
- Certified Expertise in Microsoft's Full Line of Servers
Progent can provide in-depth expertise for Microsoftís leading server platforms with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support services, Microsoft Windows Server 2008 support, Windows 2003 maintenance, Microsoft Exchange 2019 Server deployment, Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server management support.
- Value Pricing
Progent's pricing model is to bill for remote service and in-person visits per minute. Consequently, you owe just for received services. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in regions where Progent provides in-person support, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no service activation fee and requires no monthly commitment for support services delivered during normal business hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for fast fixes so you won't be forced to permit less critical problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all billed support activities. Unlike many freelance consultants or local service firms who offer scant documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service reports sent by every staff member to every client. The practice of documenting and archiving support records results in more effective support and eliminates a variety of common problems such as when a service client is virtually held hostage to a consultant who wonít release vital service information.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to offer 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing possible issues before they cause downtime, system monitoring can save your information network from painful and expensive service losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.