Immediate Remote Support for Fort Lauderdale IT Networks
Fast Online Technical Support for Fort Lauderdale SystemsFor businesses located in Fort Lauderdale or anywhere in Florida, Progent offers remote technical support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to help with challenging networking issues, plus the services of CISSP-accredited cybersecurity consultants to handle advanced security design and diagnostic issues.

Progent's online technical support engineers offer excellent leverage due to the fact that they have the real-world experience and are equipped with the sophisticated tools needed to solve most network issues quickly. This reduces direct expenses because service calls require fewer billable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your organization benefits additionally with incidental costs by reducing or eliminating network outages and associated costs stemming from business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's advanced remote consulting know-how is especially valuable for businesses that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing model for online help is designed to leverage your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are billed exclusively for the support that you actually get. Unlike many online support companies, Progent asks for no service activation charge or minimum job duration. Progent's one-minute granularity and simple model for pricing do away with scenarios where quick fixes manage to turn into substantial bills. Progent's penchant for disposing of technical issues quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered an array of customized tools and field-proven processes that permit the highest level of effectiveness for remote consulting and repair for IT systems of all sizes. Progent offers secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the staff of Progent's online support team to access your environment without compromising network security.

Progent's proven service reporting application keeps comprehensive records of all support that Progent's customers have received. Progent's staff service personnel have access to the history of services rendered to every Progent client by any consultant. This history of issues and solutions is stored as a conveniently searchable internal knowledge base that enables Progent's online technical experts to communicate their knowledge with the whole team to make sure that the value of Progent's technical support improves daily. Progent's high-level certifications and close associations with important technology companies including Cisco and Microsoft make available additional vast technical support databases and permit fast access to manufacturers' internal product engineers so Progent's remote service experts can come up with the most efficient solutions promptly.

Remote services available from Progent to clients in Fort Lauderdale and anywhere in the state of Florida include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate services designed to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the world's leading corporations. The ProSight series of network monitoring and management services addresses all key aspects of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to guard endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the complete threat lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with government and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical files, applications and virtual machines that have become lost or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to deliver web-based management and comprehensive security for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating complex network management activities, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent consultant so all potential problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup environment that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology projects. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology enables clients to complete major projects economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Support
    Progent's Call Center programs for companies with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that handles all aspects of online desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle challenging issues.

    Progentís Help Desk Co-management services make it possible for your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution based on the leading PSA tool for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center staff of veteran information technology consultants provides your workers in Fort Lauderdale or anywhere in the state of Florida quick communication with a dependable support resource with years of background delivering telephone-based consulting and remote repair service for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center perception as a solid contributor to business success, and Progent's goal is to resolve and not just record technical issues.

  • Business Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting staff can supply online and in-depth consulting expertise and training in key application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, custom development, and training for popular Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's expertise, custom programming, and training offerings, see Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Fort Lauderdale, or anywhere in the state of Florida, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to fit your business so your IT maintenance is proactive and automated. By anticipating possible problems before they result in full-scale emergencies, proactive monitoring can head off stressful and costly network crises. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems that support a variety of operating systems.
How Your Fort Lauderdale Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Fort Lauderdale or anywhere in the state of Florida, Progent's phone-based network support engineers can provide expert and affordable system help whenever your business requires it. Long experience offering online technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to refine remote access tools to fix computer problems rapidly while avoiding the expense and lost time that comes with in-person service calls.

Even if your Fort Lauderdale company relies on a local freelance consultant or employs a full time IT staff that can handle ordinary network issues, Progentís Microsoft certified consultants are available to offer a convenient and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either lack the time or the knowledge to address sudden system emergencies or particularly tough integration projects.

Details of Progent's Online Computer Services for Fort Lauderdale
Progent's online help, remote troubleshooting, system security consulting, and network administration services give companies in Fort Lauderdale or anywhere in the state of Florida the greatest leverage for your IT budget. Whether you require one-time phone support and remote network repair or ongoing Help Desk support and network management, Progent's experts can deliver your office world class IT support while permitting you to avoid the cost and administration overhead of running a full-service in-house IT organization. Highlights of Progent's online help services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT background, refined support tools, and understanding of enterprise networking allow offices to avoid the limitations associated with exclusive dependence on smaller consulting firms, individual freelance service providers, or limited internal IT help.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of hands-on industry background, at the forefront of network service, executing a broad range of technical tasks for an extensive mix of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support personnel. This means that you get not just world-class technical skills, but also a consultant with proven approaches for using computer knowledge to fix actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site visits by the minute. As a result, you are billed just for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and asks no monthly commitment for services delivered during normal business hours. Many support firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for fast fixes so you won't be tempted to permit minor problems to fester.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that records and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or small service organizations who offer minimal documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation sent by every consultant to each client. The practice of documenting and archiving service records allows more efficient service and avoids a slew of typical problems such as when a service client is effectively held hostage to a consultant who refuses to release vital service information.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to offer round-the-clock remote tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering possible problems before they result in downtime, network monitoring can keep your IT network from stressful and costly availability losses.
How Does My Business Start Getting Remote Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.