Immediate Online Troubleshooting for Fort Lauderdale Florida Information Networks
Immediate Remote Technical Support for Fort Lauderdale SystemsFor organizations in Fort Lauderdale Florida, Progent offers remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in every state in the United States. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking issues, plus the services of CISSP-certified security experts to handle high-level security architecture and troubleshooting jobs.

Progent's online support engineers offer exceptional value because they possess the real-world background and are equipped with the advanced technology necessary to resolve most network issues rapidly. Efficient support lowers direct costs since service calls use up minimal chargeable minutes. Online support also eliminates the expense of sending an engineer to your location. Your organization saves additionally in indirect costs by reducing or eliminating network downtime and associated losses due to business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced remote consulting know-how is especially helpful for businesses that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an option.

Progent's pricing model for online help is designed to stretch your IT service investment. Progent bills by the minute for phone consulting, so you pay exclusively for the services that you actually get. In contrast to many online support firms, Progent imposes no startup fee or minimum fees. Progent's per-minute granularity and simple model for billing save you from scenarios where quick repairs somehow turn into large tabs. Progent's skill at disposing of technical issues efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a collection of optimized tools and field-proven methodologies which allow the maximum level of effectiveness for online help and repair for IT systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the staff of Progent's Technical Response Center to interface to your company's computer system without compromising system security.

Progent's sophisticated technical support database application stores detailed histories for the support that Progent's customers have received. Progent's team consultants have the benefit of the specifics of support delivered to each customer by any Progent consultant. This database of issues and responses is structured as an easily searchable internal database that permits Progent's online support experts to communicate their experiences with the whole team to ensure that the quality of Progent's technical support grows daily. Progent's advanced accreditations and close associations with key industry leaders such as Cisco and Microsoft make available additional extensive technical support databases and allow fast response from manufacturers' internal product engineers so Progent's remote service specialists can come up with the most efficient resolutions quickly.

Remote technical support services offered by Progent to companies in Fort Lauderdale Florida include:

ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price managed services intended to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the world's leading corporations. The ProSight line of outsourced network management services addresses all key aspects of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior analysis tools to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the entire malware attack progression including filtering, detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product vendors to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup processes and allow non-disruptive backup and rapid restoration of important files, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, user mistakes, malicious insiders, or software glitches. Managed backup services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed services are best suited for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer businesses of all sizes a flexible and affordable solution for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving information network. In addition to optimizing the protection and reliability of your IT network, Progent's patch management services allow your in-house IT team to focus on line-of-business projects and tasks that deliver maximum business value from your information network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. With 2FA, when you log into a secured online account and give your password you are requested to confirm your identity on a unit that only you possess and that uses a different ("out-of-band") network channel. A broad selection of out-of-band devices can be used for this second means of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can designate multiple verification devices. To learn more about Duo identity authentication services, visit Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time and in-depth management reporting utilities created to work with the industry's top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-through or machines with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to provide centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of analysis for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so that all looming problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can save as much as half of time spent searching for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's preparedness either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup system that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special information technology projects. Billing rates for ongoing consulting projects are determined based on the level of expertise of the engineers assigned. Progent's background in these important fields of information technology allows clients to complete critical projects economically and on schedule. Progent's special remote consulting services include:

  • Help Desk Support
    Progent's Call Center service options for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Help Desk consulting expertise can support you in establishing an effective new Help Desk Call Center or revamping your existing one, selecting or modifying Help Desk application software to handle the unique requirements of your company, or providing temporary phone support personnel to reinforce your internal Help Desk Call Center group to handle high-demand events like software transitions, major upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center team of seasoned information technology consultants provides your clients in Fort Lauderdale Florida instant access to an effective support group with substantial background delivering telephone-based help and online repair service for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk the reputation as a key driver of company performance, and Progent's target is to resolve instead of just document IT issues.

  • Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Consulting Group provides online advanced engineering expertise and education in specific application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and training for familiar Microsoft applications such as CRM, Project, Office Word, and Office Excel. To find out more on Progent's consulting, custom development, and education services, refer to Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center2, expand or optimize your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers companies in Fort Lauderdale Florida remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can customize Operations Manager for your business so that your IT maintenance is proactive rather than reactive. By anticipating potential issues before they grow into full-scale emergencies, proactive monitoring can ward off stressful and expensive service breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or environments powered by multiple operating systems.
How Your Fort Lauderdale Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency remote support with Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or visit Contact Progent. For organizations and startups in Fort Lauderdale Florida, Progent's online computer support engineers can provide expert and economical system help whenever your business needs it. More than 20 years of delivering online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to fine tune online access technology to repair IT problems quickly while avoiding the cost and lost productivity that comes with on-site support calls.

Even if your Fort Lauderdale business relies on a regular freelance consultant or employs a full time IT staff that can handle ordinary computer problems, Progent's Microsoft certified engineers are available to provide an easy and transparent virtual extension of your local resources in cases when your usual service personnel either don't have the bandwidth or the expertise to deal with unexpected system crises or especially tough integration problems.

Features of Progent's Remote Network Services for Fort Lauderdale Florida
Progent's online support, remote troubleshooting, network security expertise, and network administration services offer companies in Fort Lauderdale Florida unparalleled leverage for your support budget. Whether you need occasional telephone support and Internet-based network repair or ongoing Help Desk call center services and network management, Progent's experts can deliver your organization enterprise-level network support while allowing you to avoid the cost and administration overhead of maintaining a full-service internal IT staff. Key features of Progent's online help services include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of technical background, refined remote support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls of excessive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house resources.

Progent stands out by providing:

How Does My Business Begin Getting Online Computer Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.



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