Immediate Remote Support for Fort Lauderdale IT Networks
For businesses located in Fort Lauderdale or anywhere in Florida, Progent offers remote technical support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to help with challenging networking issues, plus the services of CISSP-accredited cybersecurity consultants to handle advanced security design and diagnostic issues.
Progent's online technical support engineers offer excellent leverage due to the fact that they have the real-world experience and are equipped with the sophisticated tools needed to solve most network issues quickly. This reduces direct expenses because service calls require fewer billable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your organization benefits additionally with incidental costs by reducing or eliminating network outages and associated costs stemming from business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's advanced remote consulting know-how is especially valuable for businesses that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an alternative.
Progent's pricing model for online help is designed to leverage your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are billed exclusively for the support that you actually get. Unlike many online support companies, Progent asks for no service activation charge or minimum job duration. Progent's one-minute granularity and simple model for pricing do away with scenarios where quick fixes manage to turn into substantial bills. Progent's penchant for disposing of technical issues quickly means you saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered an array of customized tools and field-proven processes that permit the highest level of effectiveness for remote consulting and repair for IT systems of all sizes. Progent offers secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the staff of Progent's online support team to access your environment without compromising network security.
Progent's proven service reporting application keeps comprehensive records of all support that Progent's customers have received. Progent's staff service personnel have access to the history of services rendered to every Progent client by any consultant. This history of issues and solutions is stored as a conveniently searchable internal knowledge base that enables Progent's online technical experts to communicate their knowledge with the whole team to make sure that the value of Progent's technical support improves daily. Progent's high-level certifications and close associations with important technology companies including Cisco and Microsoft make available additional vast technical support databases and permit fast access to manufacturers' internal product engineers so Progent's remote service experts can come up with the most efficient solutions promptly.
Remote services available from Progent to clients in Fort Lauderdale and anywhere in the state of Florida include:
Certified MS Windows Experts
Progent's Microsoft-expert remote support professionals can deliver computer system troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can help your company with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration consulting, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable PC desktop services to assist you company to deploy, integrate, repair, and manage workstations and laptops based on Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade support plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for networking engineers, and validates an individual's networking skills at the expert level. Cisco-qualified CCIEs can resolve the most difficult challenges surrounding network infrastructure design, installation, maintenance, security, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS Software network administration tools and developing workarounds or locating program updates. CCIEs offer excellent value since their deep experience permits them to find solutions for problems quickly. In common cases, less qualified consultants can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified support experts can communicate with your computer system via advanced on-line support tools to provide fast, secure, and economical analysis and repair.
Southern Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Southern Florida
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of networking devices. Cisco infrastructure expertise provided by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch consulting services, Nexus switch consulting and support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco VoIP phones and IP video phones solutions and wireless VoIP phones solutions, Cisco Meraki Wi-Fi AP layout and configuration, Cisco Aironet Wireless APs engineering help, Cisco wireless controllers integration consulting, Cisco Security and VPN Consulting assistance, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent also offers remote and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of system protection services that can improve the safety of your Microsoft Windows, Apple macOS and OS X, or Linux environment against attacks or help your business to recover rapidly following a damaging breach. Security support services available from Progent cover comprehensive data security assessment utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast cleanup after malicious assaults; configuring firewalls; establishing safe techniques for off-site and mobile connectivity; securing your email system from spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online support services to help organizations of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that utilize local IT assets as well as public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a consistent runbook for recovering services rapidly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also allows transparent testing for disaster recovery, updates and patches and can generate reports to verify complete service restoration, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, deploy, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that deliver high availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation independent of the physical components making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer phone-based consulting services to address a wide range of information technologies such as network infrastructure, email systems, system and process security, plus UNIX and Microsoft Windows coexistence. For server economization and easy management in networks that combine Linux and Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to MS Windows or Linux solutions. Progent's team-oriented approach to resolving technical issues promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can offer emergency online assistance resolving anomalies within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate services designed to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the world's leading corporations. The ProSight series of network monitoring and management services addresses all key aspects of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to guard endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the complete threat lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with government and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical files, applications and virtual machines that have become lost or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to deliver web-based management and comprehensive security for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating complex network management activities, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent consultant so all potential problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup environment that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology projects. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology enables clients to complete major projects economically and on time. Progent's project-based remote consulting solutions include:
How Your Fort Lauderdale Business Can Contact Progent's Remote Technical Support Experts
Help Desk Support
Progent's Call Center programs for companies with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small businesses a complete solution that handles all aspects of online desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle challenging issues.
Progentís Help Desk Co-management services make it possible for your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution based on the leading PSA tool for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center staff of veteran information technology consultants provides your workers in Fort Lauderdale or anywhere in the state of Florida quick communication with a dependable support resource with years of background delivering telephone-based consulting and remote repair service for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center perception as a solid contributor to business success, and Progent's goal is to resolve and not just record technical issues.
- Business Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Consulting staff can supply online and in-depth consulting expertise and training in key application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, custom development, and training for popular Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's expertise, custom programming, and training offerings, see Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Fort Lauderdale, or anywhere in the state of Florida, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to fit your business so your IT maintenance is proactive and automated. By anticipating possible problems before they result in full-scale emergencies, proactive monitoring can head off stressful and costly network crises. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems that support a variety of operating systems.
To get in touch with Progent about emergency phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Fort Lauderdale or anywhere in the state of Florida, Progent's phone-based network support engineers can provide expert and affordable system help whenever your business requires it. Long experience offering online technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to refine remote access tools to fix computer problems rapidly while avoiding the expense and lost time that comes with in-person service calls.
Even if your Fort Lauderdale company relies on a local freelance consultant or employs a full time IT staff that can handle ordinary network issues, Progentís Microsoft certified consultants are available to offer a convenient and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either lack the time or the knowledge to address sudden system emergencies or particularly tough integration projects.
Details of Progent's Online Computer Services for Fort Lauderdale
Progent's online help, remote troubleshooting, system security consulting, and network administration services give companies in Fort Lauderdale or anywhere in the state of Florida the greatest leverage for your IT budget. Whether you require one-time phone support and remote network repair or ongoing Help Desk support and network management, Progent's experts can deliver your office world class IT support while permitting you to avoid the cost and administration overhead of running a full-service in-house IT organization. Highlights of Progent's online help services include:
- Fast Telephone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to offices in Fort Lauderdale and is also ideal for customers in more remote regions of Florida that lack technicians with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the advantage of a broad selection of Microsoft support tools, technical databases, and continuing education.
- By the Minute Billing to Reduce Expenses
Progent provides remote help on a by-the-minute billing plan, so you pay only for the services you use. Progent requires no minimum fee for phone help and requires no monthly subscription fee for services delivered during normal working hours. This keeps you from facing big bills for simple repairs.
- Access to Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco offers help from on-staff professionals with skill in designing, implementing, and managing networking environments based on Cisco technology. Progent can provide a CCIE or CCNP to show you how to create fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Experts Group
Progent's basic consulting services include technology integration, MS Exchange expertise, network security planning, and Help Desk sharing services. Progent's Application Experts Team can provide world-class consulting support for critical application areas. Support available from the Application Experts staff covers:
Microsoft Dynamics GP Support and Customization
Microsoft Project Expertise
Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Design, and Microsoft SQL 2014 Software Development and Debugging
Oracle Project Management and Application Programming
MySQL Management Support and Software Development
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a convenient centralized resource for IT generalists and specialists, Progent can tailor timely, cost-effective, and comprehensive IT solutions that fit the unique requirements of your company.
- Sophisticated Online Connectivity Software
Secure remote connectivity allows Progent's service experts to observe exactly what your customers see. This makes it possible to produce fast solutions to problems that could otherwise demand an expensive personal service call. Effective online access software and experienced engineers combine to allow Progent to repair most IT problems quickly and economically. Progent is a pioneer in online troubleshooting and automated network monitoring.
- Support for Mainstream VPN Products
Progent can provide secure VPN access for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.
- Round-the-Clock Support for Maximum System Uptime
For offices with vital applications, Progent offers optional round-the-clock online technical services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help ensure high system availability.
- Help Desk Services
Progent's Help Desk support services are intended specifically for budget-constrained organizations whose workers require immediate access to a Help Desk service with expert phone support and full escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT background, refined support tools, and understanding of enterprise networking allow offices to avoid the limitations associated with exclusive dependence on smaller consulting firms, individual freelance service providers, or limited internal IT help.
Progent stands out by offering:
How Does My Business Start Getting Remote Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of hands-on industry background, at the forefront of network service, executing a broad range of technical tasks for an extensive mix of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support personnel. This means that you get not just world-class technical skills, but also a consultant with proven approaches for using computer knowledge to fix actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone service and on-site visits by the minute. As a result, you are billed just for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and asks no monthly commitment for services delivered during normal business hours. Many support firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for fast fixes so you won't be tempted to permit minor problems to fester.
- Full Documentation of Delivered Services
Progent has created a sophisticated service reporting system that records and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or small service organizations who offer minimal documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation sent by every consultant to each client. The practice of documenting and archiving service records allows more efficient service and avoids a slew of typical problems such as when a service client is effectively held hostage to a consultant who refuses to release vital service information.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few support firms to offer round-the-clock remote tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering possible problems before they result in downtime, network monitoring can keep your IT network from stressful and costly availability losses.
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.