Fast and Affordable Remote Help for Fort Lauderdale Florida Networks
Immediate Remote Help for Fort Lauderdale NetworksFor businesses in Fort Lauderdale Florida, Progent provides online support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle complex networking problems, plus the assistance of CISA and CISSP-certified cybersecurity consultants to help with high-level security design and diagnostic jobs.

Progent's online support experts offer exceptional value because they possess the real-world background and are equipped with the sophisticated tools required to solve most network problems quickly. Efficient support reduces immediate expenses because solutions require minimal billable minutes. Online help also avoids the cost of dispatching a consultant to your site. Your organization benefits even more with incidental costs by minimizing or eliminating system outages and associated costs due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote technical support experience is especially valuable for organizations that are dependent on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an option.

Progent's billing model for online support is designed to leverage your network support dollar. Progent charges per minute for telephone-based assistance, so you are billed exclusively for the support that you receive. In contrast to many remote support firms, Progent requires no startup surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing prevent scenarios where quick repairs somehow end up as major invoices. Progent's skill at handling technical issues quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined an arsenal of customized technologies and field-tested processes that ensure the highest degree of efficiency for remote consulting and troubleshooting for IT networks of all sizes. Progent offers secure VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the staff of Progent's remote service group to link to your company's environment remotely without compromising corporate security.

Progent's proven customer support database system keeps extensive records of the support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the details of assistance rendered to every customer by any Progent engineer. This archive of issues and repairs is stored as a readily retrievable internal database that allows Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services grows daily. Progent's high-level accreditations and close relationships with major vendors including Cisco and Microsoft open up additional extensive support databases and allow priority response from manufacturers' in-house product engineers so Progent's remote service experts are able to come up with the most efficient solutions promptly.

Online support provided by Progent to clients in Fort Lauderdale Florida include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate services intended to enable small and mid-size organizations to utilize the same cutting-edge technology deployed by some of the industry's leading enterprises. Progent's ProSight portfolio of network monitoring and management services covers all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and offers a single platform to address the complete threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product companies to create ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products manage and track your backup processes and enable transparent backup and fast recovery of vital files, applications, images, and VMs. ProSight DPS helps you avoid data loss caused by equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, user error, ill-intentioned insiders, or application glitches. Managed backup services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are best suited for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management provide organizations of all sizes a flexible and affordable solution for assessing, testing, scheduling, applying, and tracking updates to your dynamic IT network. Besides maximizing the security and reliability of your IT network, Progent's software/firmware update management services permit your IT staff to concentrate on line-of-business initiatives and tasks that derive maximum business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication managed services utilize Cisco's Duo technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a secured application and enter your password you are asked to verify your identity via a unit that only you have and that is accessed using a different ("out-of-band") network channel. A broad selection of devices can be utilized as this added form of ID validation including a smartphone or wearable, a hardware token, a landline telephone, etc. You may designate several verification devices. To learn more about ProSight Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of in-depth management reporting plug-ins created to work with the top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to deliver web-based management and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway appliance provides a further layer of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, optimize and debug their networking appliances like routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding devices that require important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT personnel and your Progent engineering consultant so that any looming issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with government and industry security regulations, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The interview is designed to evaluate your organization's preparedness to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing cybersecurity posture and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup system that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology projects. Billing charges for longer-term development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these important areas of information technology allows customers to execute critical projects economically and on schedule. Progent's special online engineering solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center programs for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve complex problems.

    Progent's Help Desk Call Center consulting expertise can assist you in creating an effective new Help Desk or enhancing your established organization, evaluating or modifying Help Desk software products to address the special needs of your corporation, or providing occasional phone support personnel to supplement your in-house Help Desk team to handle high-demand situations like software migrations, major updates, or installing brand new applications.

    Progent's Call Center team of seasoned network consultants provides your clients in Fort Lauderdale Florida immediate communication with an efficient network service resource with substantial experience offering telephone-based support and online diagnostics for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center the reputation as a crucial driver of company productivity, and Progent's target is to resolve rather than merely annotate technical problems.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Consulting staff can supply remote and in-depth engineering support and education in key business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Office Word, and Office Excel. For more on Progent's consulting, customization, and education services, see Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants offer world-class online and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of System Center2, extend or tune an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Fort Lauderdale Florida online hybrid network monitoring and reporting by providing System Center Operations Manager expertise. Progent can configure Operations Manager to fit your environment so your IT maintenance is proactive and automated. By exposing possible problems before they grow into network outages, system monitoring can avoid stressful and expensive information system failures. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems based on a variety of OS platforms.
How Your Fort Lauderdale Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Fort Lauderdale Florida, Progent's phone-based network support engineers can provide effective and cost-effective IT help the moment your organization has to have it. Over 20 years of delivering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity technology to fix network problems quickly while avoiding the expense and lost productivity that comes with on-site support calls.

Even if your Fort Lauderdale organization works with a regular freelance consultant or employs an in-house IT staff that can deal with common computer problems, Progent's Microsoft and Cisco certified engineers can provide a convenient and transparent remote extension of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the experience to handle sudden system crises or particularly tough integration problems.

Benefits of Progent's Network Help for Offices in Fort Lauderdale Florida
Progent's remote support services enable your Fort Lauderdale organization to enjoy the advantages of immediate, enterprise-grade IT support without the expense of managing an in-house IT organization. Your network will derive added business worth by being increasingly reliable, efficient, and protected. Benefits to your company include:

  • Convenient virtual extension of your local support resources
    With most companies in Fort Lauderdale Florida, local computer service resources, whether consisting of independent consultants or an internal IT staff, can deal with the majority of network problems. On the other hand, IT crises may spring up when your regular support personnel are overstretched or absent, and some trouble may be associated with technology that is unfamiliar to your onsite support technicians. In these cases, Progent's online service specialists give you a convenient, quick, and budget-friendly solution to supplement your regular resources and to transfer useful knowledge to increase your capability to resolve downstream issues in-house.

  • Reduced Dependence on Individual Service Providers
    For network support, smaller companies commonly depend on individual freelance consultants. Although freelance consultants carry less overhead than larger service organizations and can afford to charge lower rates, they are occasionally overbooked, making it hard to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, ill, on vacation, or in class, the lack of backup help may require your business to go without assistance during an IT crisis. As your business expands, network unavailability and trouble with vital software are more costly. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent offers a ready source of reserve support expertise to insure your IT system remains up and running.

  • Create a Solid Foundation for Seamless Growth
    Companies often begin with an information architecture implemented on a shoestring budget. Lacking a strong framework, slap-dash repairs can get thrown on top of a shaky foundation. As a company grows, reliability and expandability problems can hinder the success of the business. Such poorly built environments need careful assessment, intelligent strategic planning, and extensive IT expertise to upgrade to a system architecture able to provide the stable foundation to meet critical business requirements and facilitate future growth.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller businesses need advice and technical training to negotiate an ever more complicated array of product alternatives available for promoting business growth and improving productivity. Businesses hardly need a network consultant who is motivated to earn a commission on a specific vendor's products. IT support and product selling can lead to a scenario where the proposed solution is built around a profitable product instead of the genuine needs of a client. Progent avoids these conflicts of interest by offering only services instead of products. This enables Progent to match IT expertise with the best interests of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical knowledge, refined support software, and familiarity with corporate IT enable companies to escape the limitations of excessive reliance on smaller service organizations, individual freelance service providers, or limited internal resources.

Progent stands out by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier consultants average longer than ten years of real-world professional background, at the forefront of IT service, executing a wide range of IT tasks for a large mix of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting staff. This ensures that you get not just expert technical skills, but also a support engineer with proven methods for using technical knowledge to repair actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises help per minute. Consequently, you are invoiced only for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and within California or in regions where Progent provides on-site support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no startup charge and requires no monthly commitment for services delivered during normal business hours. Many support organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast solutions so you will not be forced to allow minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to deal with problems that are within their comfort zone, Progent can focus on offering hard-to-find services where Progent has few competitors. Businesses who utilize familiar freelance consultants or who employ in-house IT staffs benefit when Progent transfers information about new technology and tested processes to make their networks more reliable, protected, and efficient.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to provide 24x7 system monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory instead of reactive. By anticipating potential issues before they cause lost productivity, system monitoring can save your IT network from painful and expensive availability disruptions.
How Does My Business Begin Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.

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