Fast Online Support for Fort Lauderdale Computer Systems
Immediate Phone Support for Fort Lauderdale SystemsFor businesses in Fort Lauderdale or anywhere in the state of Florida, Progent provides online help for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided online support to businesses in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to help with complex infrastructure issues, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to help with high-level security design and troubleshooting issues.

Progent's remote technical support engineers offer exceptional value because they have the practical background and have access to the advanced tools required to solve the majority of network issues rapidly. Efficient support reduces immediate expenses since service calls require fewer chargeable minutes. Online support also avoids the expense of sending an engineer to your location. Your company benefits additionally in incidental costs by minimizing or eliminating system outages and related costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced remote technical support expertise is particularly important for organizations that are dependent on public clouds for critical infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.

Progent's billing model for online support is designed to stretch your network support dollar. Progent bills by the minute for telephone-based consulting, so you pay only for the services that you actually get. Unlike typical online service organizations, Progent requires no service activation fee or minimum job duration. Progent's per-minute billing unit and clean model for pricing save you from scenarios where fast solutions somehow turn into substantial invoices. Progent's penchant for handling problems efficiently means you saves money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered a collection of customized technologies and proven methodologies that promote the maximum degree of efficiency for online help and troubleshooting for IT systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the staff of Progent's online support team to link to your system remotely without breaching corporate security.

Progent's sophisticated service database application includes detailed histories describing the service that Progent's clients have received. Progent's staff engineers have access to the specifics of support provided to each Progent customer by any consultant. This database of issues and solutions is stored as a conveniently searchable support database that permits Progent's remote support experts to share their knowledge company-wide to ensure that the efficiency of Progent's support improves over time. Progent's high-level accreditations and working relationships with key vendors including Cisco and Microsoft make available additional vast technical support knowledge bases and allow fast access to manufacturers' in-house support staff with the result that Progent's remote service specialists can determine the most efficient resolutions in the least time.

Remote support services available from Progent to businesses in Fort Lauderdale and throughout the state of Florida include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate services designed to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the world's leading corporations. The ProSight line of network monitoring and management services covers all critical areas of information technology such as email protection, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning technology to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the entire threat lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with government and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and enables rapid recovery of critical files, apps and VMs that have become unavailable or damaged as a result of component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security vendors to deliver centralized management and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating complex network management activities, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding devices that need critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so all looming issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security regulations, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's ability to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup system that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology projects. Billing charges for longer-term development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology allows customers to complete major initiatives economically and on time. Progent's special remote engineering services include:

  • Help Desk Services
    Progent's Call Center service offerings for organizations with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all facets of remote desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle complex issues.

    Progent's Help Desk Call Center consulting services can support you in creating an effective new Help Desk Call Center or enhancing your existing one, identifying or customizing Call Center application software to address the particular demands of your company, or adding occasional online personnel to supplement your internal Call Center resources to deal with unusually busy scenarios such as software transitions, major upgrades, or installing brand new business software.

    Progent's Help Desk Call Center team of veteran network professionals gives your customers in Fort Lauderdale or anywhere in the state of Florida fast assistance from a large network service resource with extensive background delivering phone support and remote troubleshooting for networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Call Center recognition as a significant driver of business performance, and Progent's aim is to resolve rather than simply annotate IT issues.

  • Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Consulting staff can supply phone-based advanced consulting expertise and training in key application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting, programming, and training for popular Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's expertise, programming, and education services, visit Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Fort Lauderdale, or anywhere in the state of Florida, online hybrid network monitoring by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to fit your business so your computer maintenance is proactive and automated. By uncovering potential problems before they evolve into downtime, proactive monitoring can head off disruptive and expensive information system crises. Progent can also provide help with network monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or systems based on a mix of OS platforms.
How Your Fort Lauderdale Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency remote support with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For offices and startups in Fort Lauderdale or throughout the state of Florida, Progent's phone-based computer support engineers can provide effective and affordable IT support the instant your organization requires it. Long experience delivering remote repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to repair computer problems rapidly while eliminating the expense and lost time associated with in-person service visits.

Even if your Fort Lauderdale office relies on a regular freelance support technician or employs an in-house organization that can handle ordinary network issues, Progentís Microsoft certified engineers are available to provide an easy and transparent virtual expansion of your local resources in cases when your usual IT support personnel either lack the time or the expertise to address unexpected system emergencies or especially complex integration problems.

Advantages of Progent's IT Support for Offices in Fort Lauderdale
Progent's online support services enable your Fort Lauderdale organization to experience the benefits of timely, world-class IT support without the cost of maintaining a full-time IT organization. Your network will derive added business worth by becoming increasingly available, productive, and secure. Advantages to your business include:

  • Seamless virtual expansion of your on-site support resources
    With most businesses in Fort Lauderdale or anywhere in Florida, local computer support providers, whether consisting of outside consultants or an in-house IT staff, can handle typical technical problems. On the other hand, major troubles sometimes strike when your regular resources are too busy or absent, and some problems may be associated with technology that is unfamiliar to your onsite service technicians. In these situations, Progent's on-call service experts provide an easy, quick, and affordable solution to supplement your regular help and to pass on valuable information to increase your ability to handle future issues in-house.

  • Reduced Dependence on Individual Consultants
    For network support, smaller companies commonly rely on independent freelance service providers. While freelance consultants carry smaller overhead than big service organizations and can often charge lower rates, they are sometimes overbooked, making it hard to respond rapidly to urgent situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in training, the absence of reserve personnel may force your business to wait for help during an IT crisis. As your company grows, network unavailability and problems with vital software are more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a reliable source of reserve service experts to make sure your network remains available.

  • Build a Solid Basis for Seamless Growth
    Organizations often begin with an information architecture created on a shoestring budget. Lacking a proper framework, band-aid repairs often get thrown onto a weak foundation. As a network grows, reliability and expandability problems can hinder the success of the organization. These badly built systems require careful analysis, smart long-term planning, and broad-based technical knowledge to evolve to a network architecture able to provide the stable foundation to meet vital business requirements and facilitate downstream growth.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller organizations need advice and technical training to navigate through an ever more complex maze of product alternatives capable of promoting business success and enhancing productivity. Businesses do not need a network consultant who is motivated to sell a certain vendor's technology. IT support and product selling can lead to a scenario where the recommended solution is built around a predetermined product instead of the true requirements of a business. Progent eliminates these conflicts of interest by selling only services rather than products. This enables Progent to match IT consulting with the real needs of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of technical expertise, refined remote support tools, and understanding of enterprise networking enable offices to escape the limitations associated with excessive dependence on smaller service organizations, independent freelance consultants, or limited in-house resources.

Progent adds value by offering:

How Does My Business Begin Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.