Immediate Remote Help for Fort Lauderdale Florida Computer Networks
Fast Online Technical Support for Fort Lauderdale NetworksFor companies located in Fort Lauderdale Florida, Progent offers remote support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging networking issues, plus the assistance of CISA and CISSP-certified security experts to handle high-level security design and diagnostic jobs.

Progent's online technical support experts provide excellent leverage because they have the real-world background and are equipped with the advanced technology needed to resolve the majority of information system problems rapidly. Efficient support lowers direct costs because solutions use up minimal billable minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your organization saves additionally in incidental expenses by minimizing or avoiding network downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's extensive remote consulting expertise is particularly valuable for businesses that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an alternative.

Progent's billing model for remote support is designed to stretch your IT service investment. Progent charges per minute for phone assistance, so you pay just for the support that you receive. In contrast to many online support organizations, Progent imposes no service activation fee or minimum payments. Progent's one-minute granularity and simple policy for pricing avoid situations where speedy. minor repairs somehow end up as substantial tabs. Progent's skill at handling technical issues efficiently means you saves cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered an arsenal of customized tools and field-tested methodologies which allow the maximum level of efficiency for remote engineering help and repair for computer systems of any size. Progent's Technical Response Center can communicate with your system without compromising system security.

Progent's powerful service reporting application maintains extensive histories describing all service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the records of services rendered to every Progent client by every Progent engineer. This history of trouble tickets and responses is organized as a readily searchable support knowledge base that enables Progent's remote support engineers to communicate their experiences company-wide to ensure that the quality of Progent's support services grows daily. Progent's advanced accreditations and working associations with important technology companies including Cisco and Microsoft open up additional vast technical knowledge bases and permit priority access to manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists are able to arrive at the most efficient solutions promptly.

Online technical support services offered by Progent to customers in Fort Lauderdale Florida include:

ProSight Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate managed services intended to allow small and medium-size businesses to benefit from the same cutting-edge technology used by many of the industry's leading corporations. Progent's ProSight line of network management outsourcing services covers all key aspects of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT personnel and your assigned Progent consultant so that any potential problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, track, enhance and debug their networking appliances like routers and switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding devices that require important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of in-depth reporting plug-ins designed to work with the top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup technology vendors to create ProSight Data Protection Services (DPS), a family of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup operations and enable non-disruptive backup and fast recovery of vital files, applications, images, plus virtual machines. ProSight DPS lets you avoid data loss resulting from equipment failures, natural calamities, fire, malware like ransomware, human mistakes, ill-intentioned employees, or application bugs. Managed services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these managed services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver centralized management and comprehensive protection for all your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight MFA with Cisco Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo supports single-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. Using 2FA, when you sign into a protected online account and enter your password you are requested to confirm who you are via a unit that only you possess and that uses a different ("out-of-band") network channel. A wide range of out-of-band devices can be utilized for this added form of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may register multiple validation devices. To learn more about ProSight Duo identity validation services, visit Duo MFA two-factor authentication services.

  • ProSight Co-Managed Support: Outsourced and Shared IT Support Center Services
    Progent's Co-managed Service Desk offers a smooth extension of your corporate network support staff. User access to the Service Desk, provision of support, issue escalation, ticket generation and tracking, efficiency measurement, and management of the support database are consistent regardless of whether issues are resolved by your corporate IT support staff, by Progent's team, or by a combination. You have unrestricted versatility to expand or shrink your part of technical support activity as required. Progent takes care of startup deployment and provisioning of the professional services automation (PSA) software as well as documentation, testing and education. For details about ProSight Shared Call Desk, refer to ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior machine learning technology to guard endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to address the entire malware attack progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with legal and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management provide businesses of all sizes a versatile and cost-effective alternative for evaluating, testing, scheduling, implementing, and tracking updates to your dynamic information network. Besides maximizing the protection and functionality of your computer environment, Progent's patch management services allow your in-house IT team to focus on more strategic initiatives and tasks that deliver maximum business value from your network. Learn more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security regulations, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup/recovery system that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for special IT programs. Billing rates for longer-term consulting projects are determined based on the qualifications of the consultants required. Progent's background in these special fields of information technology enables customers to execute major initiatives economically and on schedule. Progent's project-based online engineering services include:

  • Call Center Expertise
    Progent's Call Center service options for organizations with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all facets of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's Help Desk Call Center consulting support can support you in building an efficient new Call Center or revamping your established organization, selecting or customizing Help Desk software products to handle the particular requirements of your corporation, or adding occasional phone support staff to work with your existing Call Center group to handle unusually busy events like software migrations, mass updates, or installing new applications.

    Progent's Help Desk team of veteran information technology professionals provides your workers in Fort Lauderdale Florida rapid access to a reliable support resource with extensive experience offering phone help and online repair service for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Call Center perception as a significant driver of business success, and Progent's goal is to resolve and not simply document network problems.

  • Business Applications Services: Education, Custom Development, and Integration
    Progent's Applications Experts staff offers phone-based professional consulting expertise and education in specific application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for familiar Microsoft business applications including CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more about Progent's expertise, customization, and education services, see Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide world-class online and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of System Center2, expand or optimize an existing one, migrate efficiently from a prior version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers businesses in Fort Lauderdale Florida remote IT infrastructure monitoring by providing System Center Operations Manager consulting services. Progent can configure SCOM to suit your environment so your computer support is proactive rather than reactive. By uncovering emerging trouble spots before they expand into crashes, remote monitoring can avoid stressful and costly information system breakdowns. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or systems that incorporate a combination of platforms.
How Your Fort Lauderdale Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Fort Lauderdale Florida, Progent's phone-based computer support specialists are ready to deliver expert and affordable system support the moment your organization requires it. More than 20 years of providing online tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to fix computer problems quickly while avoiding the cost and lost productivity that comes with on-site support visits.

Even if your Fort Lauderdale company deals with a regular freelance support technician or employs an in-house IT staff that know how to deal with ordinary network issues, Progent's Microsoft certified consultants can offer a convenient and transparent virtual extension of your local resources for situations when your usual IT support personnel either don't have the availability or the expertise to handle sudden network emergencies or especially challenging integration projects.

Advantages of Progent's Network Help for Organizations in Fort Lauderdale Florida
Progent's remote IT consulting services allow your Fort Lauderdale company to enjoy the benefits of immediate, expert network support without the cost of managing a full-time IT staff. Your network will acquire added business value by becoming increasingly available, efficient, and secure. Advantages to your business include:

  • Seamless remote expansion of your local IT resources
    With most offices in Fort Lauderdale Florida, nearby computer service resources, whether made up of freelance consultants or a full-time maintenance staff, can take care of typical network problems. However, major troubles can spring up when local support personnel are overstretched or unavailable, and some trouble may stem from technology that is beyond the scope of your usual support personnel. In these instances, Progent's on-call service professionals give you an easy, quick, and economical way to augment your regular resources and to transfer useful knowledge to improve your ability to handle future problems in-house.

  • Less Dependence on Individual Consultants
    For IT maintenance, smaller organizations often depend on individual freelance consultants. While independent consultants carry smaller internal costs than big support organizations and can afford to charge lower rates, they are sometimes stretched too thin, making it impossible to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in training, the lack of reserve personnel may force your company to wait for help during an IT crisis. As your business expands, network unavailability and trouble with critical applications become more expensive. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers a ready source of reserve service experts to make sure your IT system is always available.

  • Build a Solid Foundation for Seamless Expansion
    Companies often start with an information architecture created on a modest budget. Lacking a proper infrastructure, band-aid repairs often get thrown on top of a shaky foundation. As a network grows, stability and scalability issues can hinder the productivity of the organization. These badly built environments require proper analysis, smart long-term planning, and wide IT knowledge to upgrade to a network architecture able to deliver the solid foundation to meet critical business demands and ease future expansion.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller offices need guidance and technical training to negotiate an increasingly complicated maze of product options capable of accelerating business growth and enhancing efficiency. They hardly need a computer consultant who is motivated to resell a certain vendor's products. IT consulting and product selling can result in a scenario where the proposed solution is designed around a predetermined product rather than the true requirements of a client. Progent avoids these conflicts of interest by offering only services rather than products. This enables Progent to align technical consulting with the best interests of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of IT knowledge, refined support software, and understanding of corporate IT enable offices to avoid the limitations of exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

How Does My Business Begin Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.



An index of content::

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    Progent's ProSight Email Guard solution uses the technology of top data security companies to provide centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's ProSight Email Guard combines cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter.

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