Expanding your telecommuter workforce may have a major effect on network infrastructure, security/compliance, and corporate culture. Progent has two decades of background assisting small and mid-size businesses to plan, deploy, manage, tune, and debug IT networks that support work-from-home employees. Progent can assist your Fort Myers organization to pick the right technologies and adhere to best practices in building and maintaining a safe virtual ecosystem for teleworkers that facilitates collaboration and returns top business value. Progent offers support services that go from as-needed expertise for helping you past challenging IT bottlenecks to full project management to help you successfully complete mission-critical initiatives.
Progent's consultants can help Fort Myers, Florida organizations to succeed with any facet of creating a high-performing work-from-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk services, data security, data protection solutions, and centralized management.
Help Desk Services for Remote Workers
A fast, organization-wide changeover to a from-home business model, which could be motivated by a pandemic or as a component of a business continuity plan, can overwhelm even the most efficient in-house Call Center. Progent's Help Desk Call Center services allow organizations of any size to outsource or augment their Help Desk Call Center with Progent's online Technical Response Center services.
- Progent's Standard Help Desk services leverage Progent's nationwide team of online technical support experts along with world-class trouble ticketing and tracking technology to provide an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 desktop technical support from initial help requests through ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables teleworkers to track or edit the status of their current tickets, add information, and append screen captures or relevant files. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 desktop service charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support experts to deal with complex problems. To learn more, see Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Help Desk Call Center Supplemental Service enables you to expand your current Call Center staff by sharing delivery of Call Desk support services transparently between your in-house support staff and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's shared Call Desk service is based on a collaborative support model utilizing the number one professional services automation (PSA) platform for handling help requests and ticketing, establishing responsibility, monitoring progress, and generating reports. For details about how Progent's Help Desk Augmentation Services can help your business to provide best-in-class technical support to your telecommuters, see Progent's Help Desk Call Center supplementation Services.
Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Fort Myers, Florida company, call 1-800-993-9400 or go to Contact Progent.