Expanding your remote workforce may have a significant effect on network infrastructure, security/compliance, and corporate workflows. Progent has two decades of experience assisting SMBs to plan, deploy, administer, tune, and debug IT networks that support a remote workforce. Progent can assist your Fort Myers company to pick the appropriate tools and adhere to leading practices in creating and maintaining a secure virtual ecosystem for telecommuters that promotes teamwork and delivers top value. Progent offers services ranging from as-needed expertise for helping you over challenging IT bottlenecks to full project management or co-management to help you carry out business-critical tasks.
Progent can help Fort Myers, Florida organizations to with any aspect of creating a high-performing telecommuting ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, cloud integration, helpdesk augmentation, security monitoring, data protection solutions, and centralized management.
Help Desk Services for At-Home Workers
A fast, enterprise-wide switchover to a from-home workforce, which might be activated by an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overwhelm even the most efficient internal Support Desk. Progent's Call Center services make it possible for businesses to outsource or expand their Support Desk with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Help Desk Call Center support services utilize Progent's extensive network of remote technical support specialists along with world-class trouble ticketing and follow-up technology to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 PC technical support from service requests to ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows at-home employees to monitor or revise their current tickets, enter information, and append screen captures or relevant files. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. To find out more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Call Center Augmentation Service allows you to supplement your existing Call Desk team by splitting delivery of Help Desk services seamlessly between your in-house support personnel and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's shared Support Desk service uses a collective support model utilizing the leading professional services automation (PSA) tool for handling help requests and ticketing, assigning responsibility, monitoring progress, and generating management reports. For details about how Progent's Help Desk Supplementation Services can enable your company to deliver best-in-class technical support to your at-home employees, refer to Progent's Call Center supplementation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about building and managing a productive work-from-home solution for your Fort Myers, Florida organization, phone 1-800-993-9400 or visit Contact Progent.