Expanding your at-home workforce may have a significant impact on network architecture, security/compliance, and company processes. Progent has two decades of experience assisting small and mid-size businesses to plan, deploy, administer, tune, and debug IT environments that incorporate work-from-home employees. Progent can help your Fort Myers company to pick the appropriate tools and follow best practices in building and maintaining a secure virtual solution for telecommuters that facilitates teamwork and delivers top value. Progent offers support services that go from as-needed expertise for getting you past occasional technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent can help Fort Myers, Florida companies to with any aspect of building a high-functioning work-at-home ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, public cloud integration, helpdesk services, security monitoring, data protection solutions, and unified management.

Help Desk Call Center Support for Teleworkers
A rapid, company-wide switchover to a from-home business model, which might be activated by a pandemic or as part of a business continuity process, can overstretch even a high-performing internal Call Center. Progent's Help Desk Call Center services make it possible for businesses to outsource or augment their Help Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Help Desk services leverage Progent's nationwide network of online IT support specialists along with enterprise-class trouble ticketing and follow-up software to provide an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 desktop support from initial help requests to ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to track or edit the status of their current tickets, enter information, and append screen captures and attachments. Support services are provided at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support specialists to deal with advanced problems. For more information, see Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Supplemental Service allows your company to expand your current Support Desk staff by sharing delivery of Help Desk support services transparently between your regular support organization and Progent's nationwide roster of desktop support technicians and subject matter specialists. Progent's co-managed Support Desk service uses a collaborative support solution utilizing the number one professional services automation (PSA) platform for managing service requests and ticketing, establishing responsibility, tracking progress, and producing reports. For details about how Progent's Help Desk Call Center Supplementation Services can help your business to provide world-class desktop support to your from-home workers, see Progent's Call Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and managing an efficient telecommuter environment for your Fort Myers, Florida company, call 1-800-993-9400 or visit Contact Progent.