Expanding your remote workforce may have a significant impact on IT infrastructure, cybersecurity, and corporate workflows. Progent has two decades of background assisting SMBs to design, deploy, manage, tune, and debug IT networks that incorporate at-home workers. Progent can assist your Fort Myers organization to select the appropriate technologies and follow leading practices in building and maintaining a secure virtual solution for telecommuters that promotes collaboration and delivers maximum value. Progent can provide services that go from on demand expertise for getting you over occasional technical bottlenecks to full project management to help you successfully complete mission-critical tasks.

Progent's consultants can help Fort Myers, Florida organizations to with any facet of building a high-functioning remote work environment by delivering network infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, security monitoring, data protection solutions, and centralized management.

Help Desk Call Center Support for Remote Workers
A sudden, company-wide transition to a from-home business model, which could be activated by a pandemic or as an element of a disaster recovery plan, can overstretch even a high-performing internal Support Desk. Progent's Call Center services make it possible for organizations of any size to outsource or expand their Help Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Support Desk services leverage Progent's extensive network of remote IT support experts along with enterprise-class trouble ticketing and follow-up technology to provide an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 desktop technical support from service requests to trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to check or revise the status of their active trouble tickets, enter details, and upload screenshots and attachments. Support services are delivered at a significant discount off Progent's normal Level 1 desktop support rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT specialists to deal with advanced problems. To find out more, go to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Support Desk Supplemental Service allows your business to expand your existing Call Center staff by splitting delivery of Call Desk support seamlessly between your in-house support staff and Progent's nationwide roster of desktop support technicians and subject matter experts. Progent's shared Call Center service is based on a collaborative support solution based on the leading professional services automation tool for managing service requests and trouble tickets, assigning responsibility, tracking progress, and generating management reports. For information about how Progent's Help Desk Call Center Supplementation Services can help your business to deliver world-class technical support to your teleworkers, visit Progent's Help Desk Call Center augmentation Services.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Fort Myers, Florida business, call 1-800-993-9400 or refer to Contact Progent.