Expanding your at-home workforce can have a significant effect on network architecture, cybersecurity, and company culture. Progent has two decades of experience helping businesses of all sizes to design, configure, manage, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can assist your Fort Myers company to pick the right technologies and adhere to best practices in creating and maintaining a secure virtual ecosystem for teleworkers that facilitates teamwork and delivers maximum value. Progent can provide support services ranging from on demand guidance for helping you past occasional technical bottlenecks to comprehensive project management to help you successfully complete mission-critical initiatives.

Progent's consultants can assist Fort Myers, Florida organizations to with any facet of building a high-performing telecommuting ecosystem by delivering network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk augmentation, cybersecurity, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for At-Home Workers
A rapid, enterprise-wide changeover to a from-home business model, which could be motivated by a pandemic or as a component of a disaster recovery preparedness plan, can overstretch even a well-staffed internal Call Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or augment their Call Center by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Call Center support services leverage Progent's nationwide team of online technical support experts combined with world-class trouble ticketing and tracking software to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 PC technical support from initial service requests through trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to monitor or revise the status of their current trouble tickets, add details, and upload screenshots or attachments. Desktop support services are delivered at a substantial discount off Progent's normal Level 1 desktop service charges, and Progent offers the option of fast escalation to Level 2 and Level 3 support specialists to resolve complex problems. For details, see Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Center Augmentation Service allows you to expand your existing Help Desk team by splitting delivery of Support Desk services transparently between your regular IT support organization and Progent's nationwide pool of PC support engineers and subject matter specialists. Progent's co-managed Call Center service uses a collective support model utilizing the leading professional services automation (PSA) tool for handling service requests and ticketing, establishing responsibility, monitoring progress, and generating management reports. To learn how Progent's Call Desk Supplementation Services can help your company to deliver best-in-class IT support to your telecommuters, visit Progent's Help Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining an efficient telecommuter solution for your Fort Myers, Florida organization, phone 1-800-993-9400 or refer to Contact Progent.