Crypto-Ransomware : Your Worst IT Disaster
Ransomware  Remediation ConsultantsCrypto-Ransomware has become a too-frequent cyber pandemic that presents an existential danger for organizations unprepared for an assault. Different versions of ransomware like the Reveton, Fusob, Locky, SamSam and MongoLock cryptoworms have been out in the wild for a long time and continue to inflict damage. Modern variants of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Conti and Nephilim, plus frequent unnamed viruses, not only perform encryption of on-line critical data but also infect many configured system protection. Files replicated to cloud environments can also be corrupted. In a vulnerable system, it can make any recovery hopeless and effectively knocks the entire system back to zero.

Getting back online programs and data following a ransomware attack becomes a sprint against time as the targeted organization tries its best to contain the damage, remove the crypto-ransomware, and resume mission-critical operations. Due to the fact that ransomware takes time to replicate throughout a targeted network, attacks are often launched during weekends and nights, when successful attacks typically take longer to detect. This multiplies the difficulty of quickly marshalling and orchestrating an experienced response team.

Progent has an assortment of solutions for protecting Fort Myers enterprises from crypto-ransomware attacks. Among these are staff education to become familiar with and not fall victim to phishing exploits, ProSight Active Security Monitoring for endpoint detection and response utilizing SentinelOne's AI-based cyberthreat defense to identify and quarantine zero-day modern malware assaults. Progent also provides the assistance of experienced ransomware recovery engineers with the track record and commitment to reconstruct a breached network as quickly as possible.

Progent's Crypto-Ransomware Recovery Help
After a crypto-ransomware event, sending the ransom demands in cryptocurrency does not provide any assurance that distant criminals will return the needed keys to decipher any of your data. Kaspersky determined that seventeen percent of ransomware victims never restored their files even after having sent off the ransom, resulting in additional losses. The risk is also very costly. Ryuk ransoms are typically a few hundred thousand dollars. For larger organizations, the ransom demand can reach millions of dollars. The alternative is to setup from scratch the essential components of your IT environment. Absent access to essential information backups, this requires a broad range of IT skills, top notch project management, and the ability to work non-stop until the recovery project is done.

For two decades, Progent has provided expert IT services for companies across the United States and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes engineers who have earned advanced industry certifications in important technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity consultants have garnered internationally-renowned certifications including CISM, CISSP, CRISC, SANS GIAC, and CMMC 2.0. (Visit Progent's certifications). Progent also has experience with accounting and ERP applications. This breadth of expertise affords Progent the ability to quickly understand critical systems and re-organize the surviving parts of your network system following a ransomware attack and assemble them into a functioning network.

Progent's recovery team of experts deploys powerful project management systems to coordinate the complicated restoration process. Progent appreciates the urgency of working quickly and in concert with a client's management and Information Technology team members to prioritize tasks and to put essential applications back on line as soon as humanly possible.

Customer Story: A Successful Ransomware Incident Response
A small business engaged Progent after their network system was taken over by the Ryuk ransomware virus. Ryuk is thought to have been launched by North Korean government sponsored cybercriminals, possibly adopting techniques exposed from the U.S. NSA organization. Ryuk attacks specific organizations with little tolerance for disruption and is one of the most profitable instances of crypto-ransomware. High publicized victims include Data Resolution, a California-based info warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a small manufacturing business based in the Chicago metro area and has about 500 employees. The Ryuk penetration had paralyzed all business operations and manufacturing capabilities. The majority of the client's backups had been on-line at the start of the attack and were eventually encrypted. The client was evaluating paying the ransom (in excess of two hundred thousand dollars) and wishfully thinking for good luck, but in the end brought in Progent.


"I cannot say enough in regards to the care Progent provided us throughout the most critical period of (our) company's life. We would have paid the criminal gangs except for the confidence the Progent experts afforded us. That you were able to get our messaging and critical servers back quicker than seven days was earth shattering. Every single person I worked with or communicated with at Progent was laser focused on getting us back on-line and was working at all hours on our behalf."

Progent worked hand in hand the customer to quickly identify and assign priority to the critical applications that needed to be recovered in order to continue company functions:

  • Active Directory
  • Microsoft Exchange Server
  • Accounting/MRP
To start, Progent adhered to ransomware incident response industry best practices by isolating and cleaning up infected systems. Progent then began the work of recovering Microsoft Active Directory, the key technology of enterprise systems built upon Microsoft technology. Microsoft Exchange Server messaging will not work without Windows AD, and the customer's accounting and MRP system utilized Microsoft SQL Server, which requires Windows AD for authentication to the database.

Within 2 days, Progent was able to recover Active Directory to its pre-attack state. Progent then assisted with setup and storage recovery of essential servers. All Exchange Server data and attributes were intact, which greatly helped the rebuild of Exchange. Progent was also able to collect intact OST files (Outlook Offline Data Files) on user desktop computers in order to recover email data. A not too old off-line backup of the businesses accounting/ERP systems made them able to restore these essential services back online for users. Although a large amount of work remained to recover totally from the Ryuk damage, critical services were recovered quickly:


"For the most part, the production line operation never missed a beat and we produced all customer shipments."

Throughout the next couple of weeks important milestones in the restoration process were completed through tight cooperation between Progent consultants and the client:

  • Internal web sites were restored without losing any data.
  • The MailStore Microsoft Exchange Server with over 4 million historical emails was restored to operations and available for users.
  • CRM/Customer Orders/Invoices/Accounts Payable (AP)/AR/Inventory Control modules were 100% restored.
  • A new Palo Alto Networks 850 security appliance was brought online.
  • 90% of the desktop computers were back into operation.

"So much of what transpired that first week is mostly a blur for me, but we will not soon forget the dedication each and every one of you put in to help get our company back. I've been working with Progent for the past ten years, maybe more, and every time Progent has shined and delivered as promised. This event was a testament to your capabilities."

Conclusion
A likely business-ending catastrophe was evaded with top-tier professionals, a broad array of technical expertise, and close teamwork. Although in analyzing the event afterwards the ransomware virus penetration detailed here should have been identified and prevented with modern cyber security solutions and best practices, team education, and well thought out incident response procedures for backup and keeping systems up to date with security patches, the reality is that state-sponsored criminal cyber gangs from China, North Korea and elsewhere are relentless and are not going away. If you do get hit by a ransomware virus, remember that Progent's team of professionals has a proven track record in crypto-ransomware virus defense, mitigation, and information systems disaster recovery.


"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (and any others that were helping), thanks very much for letting me get some sleep after we made it past the most critical parts. All of you did an fabulous job, and if anyone that helped is visiting the Chicago area, dinner is on me!"

Download the Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this case study, click:
Progent's Crypto-Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Services in Fort Myers
For ransomware cleanup consulting in the Fort Myers area, call Progent at 800-462-8800 or go to Contact Progent.



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    Progent is one of the most experienced network support firms for designing email systems based on Microsoft Exchange 2000. Progent is skilled in helping small businesses get all the advantages of Microsoft Exchange Server 2000 for common situations including updating from Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail environment, and outsourcing your Microsoft Exchange 2000 support.

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  • Security Certification Security Fort Myers-Estero, Florida Information systems Security Outsourcing CISSP Fort Myers-Lehigh Acres
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  • Security Team NodeZero Certified PEN Testing CISM Security Security NodeZero Certified Penetration Testing Firewall Configuration
  • SentinelOne Next Generation Endpoint Protection Professionals Consultancy SentinelOne Singularity EDR
  • Service Providers PowerPoint 2016 Help Center Word 2019
  • Setup and Support Microsoft Dynamics GP Great Plains Migration Onsite Technical Support

  • High-Availability Clustered Servers IT Consulting
    24 Hour Microsoft Windows Cluster Integration Support

    Progent provides Windows Cluster Server support to help your organization deploy high availability clustered servers designed to deliver 24x7 operation. Clustered Windows servers for non-stop networks include Microsoft Windows Cluster Server, Microsoft SQL Cluster Server, and Microsoft Exchange Server Cluster. By helping you build zero-downtime clustered server environments powered by Windows Server Cluster 2003, Progent's Premier Windows consultants ensure that your zero-downtime clustered servers are configured to optimize the competitive value of your information system.

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  • Fort Myers Maze Crypto-Ransomware Removal Fort Myers-Estero, Florida
  • Skype for Business Instant Messaging Specialists Award Winning Skype for Business Mobility Services Engineers
  • Skype for Business conference bridges Consultant Services Skype for Business Persistent Chat Consulting Services
  • Slackware Linux, Solaris, UNIX Integration Support Fort Myers-Lehigh Acres Suse Linux, Solaris, UNIX Computer Consultant
  • Small Business IT Outsourcing Services Online Microsoft 365 Excel Training Online Office Outlook Learn

  • 64-bit Computing Consulting Services
    64-bit Server Technical Consultant

    Progent's Microsoft-certified engineers can help your organization to update your application servers or desktops from 32 to 64 bits. Progent can help you to calculate the costs and advantages of migrating to 64-bit computing, design an efficient migration strategy that minimizes operational interruptions, and offer economical, professional remote help to aid you to configure 64-bit operating systems and application software on your existing hardware.

  • Small Business IT Specialist Microsoft Expert Network Design Small Business
  • Small Business Setup Small Business Small Business Computer Consultants
  • Small Medium Business Network Installations Information Technology Manager Small Business

  • Meraki Dashboard Cloud Management Outsourcing Services
    Emergency Cisco Network Infrastructure Management Support Group

    Progent's Cisco-Premier network consultants can show you how to use Cisco's network management tools alongside a variety of powerful third-party applications to create a comprehensive network management solution to keep your network running smoothly, fully utilize limited resources, protect your data, recover quickly from device breakdown or malicious attacks, and enable you to add or reassign network resources sensibly and economically as your company evolves.

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  • Software Consulting Services Notebook VPN Remote Desktop Manager
  • Solaris Engineer UNIX Consultant Services
  • Top Quality Fort Myers MongoLock Crypto-Ransomware System-Restore
  • Solaris Migration Consulting Solaris-Windows Upgrade Help
  • SonicWall NSA 5650 Firewall Security Contractors 24x7x365 SonicWall NSA 2650 Firewall IT Services
  • Specialist Snatch ransomware recovery Netwalker ransomware recovery Engineers
  • Specialists Ransomware Recovery Small Business Network Management Services Consult
  • Fort Myers Sodinokibi Crypto-Ransomware Rollback
  • Spora ransomware protection and recovery Consulting ProSight Ransomware Defense Engineer
  • Sun Solaris Integration Services Sun Solaris Onsite Technical Support
  • Support Meraki WiFi 6/6E AP Remote Technical Support Meraki MR57 Access Point
  • Support and Help SQL Server 2017 and Hyper-V Support SQL Server 2017 OLTP
  • Symantec Firewall Technical Support Services Symantec Security Cybersecurity Organizations
  • System Center 2007 Technology Consulting Services Top Ranked Microsoft SCOM 2012 R2 Support Outsourcing
  • System Center 2016 and Exchange Online Integration Professionals System Center 2016 Azure Integration IT Consultants
  • 24x7 Fort Myers Maze Crypto-Ransomware Mitigation Fort Myers-Cape Coral
  • Tech Support Microsoft Windows Server 2016 Fort Myers-Cape Coral Onsite Support Windows Server 2016 Fort Myers
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  • Threat Management Gateway IT Consultant Threat Management Gateway Information Technology Consulting

  • ransomware rebuild Consultancy
    ransomware removal and restore Professional

    Progent's ransomware consultants can help your business to evaluate your ransomware vulnerability, remotely monitor and guard your network, assist with settlement negotiations with a threat actor, and rebuild a network victimized by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.

  • Top Quality Automatic Topology Mapping Technology Consulting Automatic Network Infrastructure Diagrams Online Troubleshooting
  • Top Quality Fort Myers, Florida IT Service Providers Computer Networking Fort Myers

  • Top CCIE Expert Certified Small Office Small Business Network Consulting
    Small Office Network Providers

    Progent provides the help of Microsoft and Cisco-Premier network support experts to offer clients affordable alternatives to help businesses optimize the benefits of Microsoft and Cisco technology. For networks that range from remote offices to large corporations, Progent's network engineers can show you how to enhance your information system's e-mail infrastructure, security, reliability, throughput, and system administration.

  • Top Quality Small Business Network Consultants Progent's Management Team Progent Management Team Technical Support Group
  • Top Ranked Bandwidth Throttling Test Lab Specialists Top Quality NLB Test Lab Consultant

  • Specialists Office for Mac
    24-7 Network Consultants Excel for Mac

    Microsoft Mac Office allows Mac users to run the world's most familiar business programs. Progent's Apple-certified Mac experts can show you how to configure Microsoft Office for Macintosh on a multi-vendor environment that incorporates Apple OS X and Windows computers so that Mac users can take advantage of the new features in Word, Excel, PowerPoint and Entourage in order to share information and system resources with co-workers who run Windows. Progent's consultants have experience with both Apple Macintosh and Windows technology and can provide service for environments that mix Mac with Microsoft Windows systems with extensive resource sharing, or networks which intentionally limit collaboration between Apple Mac and Windows systems.

  • Top Ranked Shared Network Support Help Desk Costs Integration Services Shared Network Support Help Desk Costs Computer Consultants

  • Microsoft Dynamics GP Support
    Microsoft Dynamics GP Technology Consulting

    Progent's Microsoft certified experts offer a variety of support services for Dynamics GP. Microsoft Dynamics GP/Great Plains is a Microsoft accounting platform and business management tool built, like all Microsoft accounting solutions, on the expandable and popular platform of Microsoft Windows technology. Dynamics GP/Great Plains 2010, the most recent edition of Microsoft accounting products in the Dynamics GP/Great Plains line, offers a cost-effective solution for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and human resources. Microsoft Dynamics GP/Great Plains is simple to install and integrate, and with its segmented design you can purchase only the functions you currently require, with the ability to expand users and enlarge capabilities in the future. Progent's Dynamics GP Software consulting experts can show you how to deploy, customize and administer Microsoft Dynamics GP 2010 and also older editions of Microsoft Dynamics GP/Great Plains.

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  • Top Ranked System Center 2012 Data Protection Manager Consulting SCDPM 2012 Compliance Setup and Support

  • Ubiquiti UniFi WLAN Consult
    24 Hour Ubiquiti AP Engineer

    Progent offers quick access to the expertise of veteran wireless consultants who can assist organizations to determine the benefits of Ubiquiti UniFi wireless APs for your company and assist you to plan, install, manage, and debug your UniFi network. Progent can also conduct a Wi-Fi site survey to assist you to select, provision, and place Ubiquiti UniFi Wi-Fi access points for optimal coverage and performance.

  • Top Ranked Wi-Fi Network Support Outsourcing Specialist WiFi 6
  • Fort Myers WannaCry Crypto-Ransomware Rollback Fort Myers-Lehigh Acres, US
  • Top Rated MCSE Expert Certified Windows Server 2022 Kubernetes Containers Support and Integration Windows Server 2022 Disaster Recovery Support and Integration

  • Open Now Windows Server 2016 PowerShell Network Consulting
    Windows Server 2016 and SCVMM Consulting

    Progent's certified information technology experts can provide Windows Server 2016 migration consulting to assist organizations of any size to design and implement a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud-centric, or hybrid architecture. Progent can assist you to assess the business value of Windows Server 2016 for your enterprise and can help you with any aspect of planning, configuring, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist your organization to benefit from the many new high-availability and security features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.

  • UNIX Engineers Sun Solaris Onsite Technical Support
  • Urgent Support Two-factor Authentication (2FA) Online Support Duo MFA and Single Sign-on (SSO)
  • VMware Cross vCenter NSX Engineers VMware VCDX Consultancy
  • VPN Consultants Remote Consulting VPN

  • Information Technology Consulting Immediate IT Staff Augmentation Services
    Short Term Staff Augmentation Engineer

    Progent's short-term IT staffing services enable businesses to meet sudden increases in demand for network support personnel without incurring the costs and delays associated with identifying and hiring reliable technical help and without increasing your permanent workforce.

  • WLAN Support and Help Wireless Bridge Specialists
  • Windows 2003 Server Computer Consultant Windows 2003 Online Support

  • Coder Amazon MWS programming
    After Hours Amazon Marketplace Web Service integration Programmer

    Amazon Marketplace Web Service is an integrated library of APIs that enables Amazon sellers to streamline their operations by automating key sales functions such as listings, orders, payments, fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales, merchants can broaden their market, lower their cost of sales, accelerate response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development staff and provide application programming, workflow integration, project management support, and training to help you shorten development time and costs and get to market quickly.

  • Windows 7 Integration Technical Support Windows 7 Evaluation Information Technology Consulting
  • Windows and macOS Remote Support Services Computer Consulting Apple iPad and Windows integration
  • Work from Home Employees Consulting Experts near me in Fort Myers - Cloud Systems Consulting Fort Myers-Estero Fort Myers Telecommuters Cloud Technology Consulting and Support Services Fort Myers-Estero, FL
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  • Small Business Server Premium Add-on Information Technology Consulting
    Microsoft Expert Specialists Small Business Server 2008

    Microsoft Small Business Server is an affordable suite of essential servers that offers the foundation for a feature-rich but manageable IT network. The technical sophistication of the Microsoft .NET components included with Microsoft Small Business Server calls for a computer support expert with real-world background designing and building cohesive, end-to-end business technology solutions. Progent's Microsoft SBS Server consultants have an average of more than 10 years of experience integrating business networks founded on Microsoft platforms. This experience assures you results in deploying, administering, and repairing network environments that incorporate the Microsoft Small Business Server package of servers and applications.

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