Ransomware : Your Feared IT Catastrophe
Ransomware  Recovery ConsultantsCrypto-Ransomware has become a modern cyberplague that represents an extinction-level danger for businesses of all sizes poorly prepared for an assault. Multiple generations of crypto-ransomware such as Dharma, Fusob, Bad Rabbit, NotPetya and MongoLock cryptoworms have been circulating for years and still inflict havoc. Newer strains of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Nephilim, plus frequent as yet unnamed malware, not only encrypt on-line files but also infect any accessible system protection. Information replicated to cloud environments can also be encrypted. In a poorly designed environment, this can render automatic recovery hopeless and effectively sets the entire system back to square one.

Restoring applications and information following a ransomware event becomes a sprint against the clock as the targeted business fights to contain the damage and remove the virus and to resume business-critical activity. Since ransomware needs time to move laterally, assaults are frequently launched on weekends and holidays, when penetrations in many cases take longer to notice. This multiplies the difficulty of rapidly mobilizing and organizing a capable mitigation team.

Progent provides a variety of help services for protecting Fort Myers businesses from ransomware attacks. These include staff training to help recognize and not fall victim to phishing exploits, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) utilizing SentinelOne's AI-based threat protection to discover and suppress day-zero modern malware assaults. Progent in addition provides the assistance of veteran ransomware recovery consultants with the talent and commitment to restore a breached system as urgently as possible.

Progent's Ransomware Recovery Services
Following a crypto-ransomware penetration, even paying the ransom in cryptocurrency does not guarantee that criminal gangs will return the codes to decrypt any of your files. Kaspersky Labs estimated that 17% of ransomware victims never recovered their files even after having sent off the ransom, resulting in additional losses. The risk is also expensive. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is well above the average ransomware demands, which ZDNET estimated to be approximately $13,000 for small organizations. The alternative is to piece back together the vital components of your IT environment. Without access to full system backups, this requires a wide range of skills, well-coordinated team management, and the capability to work continuously until the job is finished.

For twenty years, Progent has made available expert Information Technology services for companies across the United States and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes engineers who have earned top industry certifications in important technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security experts have garnered internationally-recognized industry certifications including CISM, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (Visit Progent's certifications). Progent also has expertise with financial systems and ERP applications. This breadth of experience gives Progent the skills to knowledgably ascertain important systems and consolidate the surviving parts of your Information Technology system following a ransomware event and configure them into a functioning network.

Progent's ransomware team of experts uses powerful project management tools to orchestrate the sophisticated restoration process. Progent knows the importance of working quickly and in concert with a customer's management and Information Technology resources to assign priority to tasks and to get the most important services back on-line as fast as possible.

Customer Case Study: A Successful Crypto-Ransomware Incident Restoration
A customer engaged Progent after their organization was crashed by the Ryuk ransomware. Ryuk is generally considered to have been developed by Northern Korean state sponsored cybercriminals, possibly adopting technology exposed from the United States National Security Agency. Ryuk targets specific organizations with little room for disruption and is one of the most profitable instances of ransomware. Well Known organizations include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a single-location manufacturing company based in Chicago and has about 500 employees. The Ryuk attack had shut down all company operations and manufacturing processes. Most of the client's data backups had been on-line at the start of the intrusion and were eventually encrypted. The client was actively seeking loans for paying the ransom demand (exceeding two hundred thousand dollars) and wishfully thinking for good luck, but in the end made the decision to use Progent.

"I can't thank you enough in regards to the support Progent provided us throughout the most critical period of (our) company's life. We would have paid the cybercriminals if not for the confidence the Progent group gave us. That you were able to get our e-mail system and production servers back online faster than 1 week was something I thought impossible. Each staff member I talked with or texted at Progent was laser focused on getting us back online and was working at all hours on our behalf."

Progent worked hand in hand the customer to quickly assess and prioritize the key areas that needed to be recovered to make it possible to resume departmental functions:

  • Windows Active Directory
  • Exchange Server
  • Accounting and Manufacturing Software
To start, Progent adhered to AV/Malware Processes penetration response industry best practices by stopping lateral movement and performing virus removal steps. Progent then initiated the task of recovering Windows Active Directory, the heart of enterprise networks built upon Microsoft Windows technology. Exchange messaging will not operate without Active Directory, and the businesses' MRP applications used Microsoft SQL, which depends on Windows AD for authentication to the data.

In less than two days, Progent was able to recover Active Directory to its pre-penetration state. Progent then assisted with setup and hard drive recovery on mission critical applications. All Microsoft Exchange Server data and configuration information were intact, which accelerated the rebuild of Exchange. Progent was also able to assemble intact OST data files (Microsoft Outlook Off-Line Folder Files) on team PCs in order to recover email data. A recent offline backup of the client's accounting/MRP systems made it possible to restore these vital applications back online. Although major work still had to be done to recover completely from the Ryuk damage, the most important services were returned to operations quickly:

"For the most part, the production line operation was never shut down and we delivered all customer orders."

During the following couple of weeks important milestones in the restoration process were accomplished in tight cooperation between Progent consultants and the client:

  • Internal web applications were brought back up with no loss of information.
  • The MailStore Microsoft Exchange Server containing more than four million historical messages was spun up and accessible to users.
  • CRM/Orders/Invoicing/AP/Accounts Receivables/Inventory modules were completely operational.
  • A new Palo Alto 850 security appliance was installed.
  • Nearly all of the user desktops were back into operation.

"Much of what transpired in the early hours is nearly entirely a haze for me, but we will not soon forget the commitment each of you put in to give us our company back. I've been working with Progent for the past 10 years, possibly more, and each time I needed help Progent has come through and delivered as promised. This situation was a life saver."

A potential business extinction disaster was evaded by results-oriented professionals, a wide spectrum of subject matter expertise, and close teamwork. Although upon completion of forensics the ransomware virus attack described here would have been disabled with up-to-date cyber security systems and security best practices, user and IT administrator education, and appropriate incident response procedures for information protection and applying software patches, the reality is that government-sponsored hackers from Russia, China and elsewhere are relentless and represent an ongoing threat. If you do fall victim to a crypto-ransomware penetration, remember that Progent's team of professionals has a proven track record in ransomware virus blocking, removal, and information systems disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (and any others that were contributing), thanks very much for letting me get some sleep after we got over the initial fire. Everyone did an incredible effort, and if any of your guys is visiting the Chicago area, a great meal is on me!"

Download the Ransomware Removal Case Study Datasheet
To read or download a PDF version of this case study, click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Expertise in Fort Myers
For ransomware recovery consulting services in the Fort Myers area, phone Progent at 800-462-8800 or visit Contact Progent.

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    Progent's Cisco Meraki Wi-Fi access point consultants offer online and on-premises support to assist businesses of all sizes to plan, deploy, maintain, upgrade or troubleshoot Wi-Fi systems that include Cisco Meraki wireless access points. Progent can assist you to configure and support Cisco's Meraki-based Wi-Fi networks for environments that can range from a telecommuter's home or a remote office all the way to a large campus or a multi-site enterprise. Progent can also help you to configure additional Cisco products such as switches, routers and firewalls to create a seamless network infrastructure that provides the same access, responsiveness, security, ease of management and uptime for wired and Wi-Fi clients regardless of their location or computing device.

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    Progent's expertise delivering Microsoft .NET services and SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and other developer tools make it possible to design specialized mission-critical programs and eCommerce environments that integrate seamlessly with Dynamics GP Software. Progent's Microsoft Dynamics GP/Great Plains management reporting services can help you design reports that let you analyze your business more effectively, transforming raw information into useful insights into your business.

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    Progent can assist small and mid-size companies to configure endpoint device security defense solutions and provide cleanup expertise for telecommuters.

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    Progent makes use of the Flexential Tampa colocation center primarily to provide private cloud hosting services. Progent maintains a team of IT consultants based in the Tampa area, and Progent also offers online expertise from Progent's nationwide roster of Microsoft-certified consultants, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security consultants, Hyper-V and VMware professionals, and senior DRBC planning experts. Progent can also help your business to design and implement a move to the Flexential facility with services like planning solution configuration, recommending hardware components, system configuration and testing, debugging, setting up remote management, and training your IT support team.

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    Progent offers businesses of all sizes world-class IT online or in-person consulting services for networks based on Microsoft Windows technology and Microsoft's .NET servers including Microsoft Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Premier network consultants also can provide security expertise for companies ranging from the small office to the worldwide enterprise.

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