Fast Online Technical Support for Fort Myers Florida IT Networks
Fast Remote Consulting for Fort Myers NetworksFor organizations in Fort Myers Florida, Progent offers online help for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided remote support to companies in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure issues, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to handle high-level security design and diagnostic jobs.

Progent's online technical support experts provide exceptional value because they possess the practical background and are equipped with the advanced technology needed to solve the majority of network problems rapidly. This lowers direct costs since solutions use up fewer billable minutes. Online support also eliminates the cost of sending an engineer to your site. Your company benefits additionally in incidental costs by reducing or eliminating system outages and related losses resulting from business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's advanced remote technical support expertise is especially important for businesses that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be useful.

Progent's billing model for online support is designed to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced just for the services that you receive. Unlike many online support companies, Progent imposes no service activation surcharge or minimum payments. Progent's one-minute billing unit and simple model for pricing eliminate scenarios where quick fixes manage to end up as large invoices. Progent's penchant for solving technical issues efficiently means you saves money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned an array of optimized technologies and proven methodologies that promote the highest degree of efficiency for online technical support and troubleshooting for information systems of all sizes. Progent's remote service group can communicate with your environment without violating corporate security.

Progent's advanced customer support reporting system keeps detailed records of the service that Progent's customers have received. Progent's authorized engineers have access to the records of assistance provided to every Progent client by every consultant. This archive of anomalies and fixes is stored as a readily exploitable support database that enables Progent's remote support professionals to communicate their experiences with the whole team to make sure that the value of Progent's technical support improves over time. Progent's high-level certifications and close associations with important industry leaders including Cisco and Microsoft make available other massive support databases and permit priority access to vendors' in-house support staff with the result that Progent's online consulting specialists are able to determine the best solutions quickly.

Remote technical services available from Progent to customers in Fort Myers Florida include:

ProSight Subscription-based Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate managed services designed to enable small and medium-size organizations to utilize the same best-of-breed technology deployed by many of the industry's leading enterprises. Progent's ProSight line of IT management outsourcing services addresses all critical areas of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so that all looming issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are always current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding appliances that require important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time management reporting utilities designed to integrate with the leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup product vendors to produce ProSight Data Protection Services (DPS), a family of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup processes and enable transparent backup and rapid restoration of critical files, applications, images, and virtual machines. ProSight DPS lets your business avoid data loss resulting from equipment failures, natural calamities, fire, cyber attacks like ransomware, human error, malicious insiders, or software glitches. Managed services available in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these fully managed services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to deliver centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other personal devices. With Duo 2FA, whenever you sign into a secured application and enter your password you are requested to verify your identity on a device that only you have and that uses a different network channel. A wide selection of out-of-band devices can be utilized as this second form of ID validation such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may designate several validation devices. For more information about ProSight Duo identity authentication services, go to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Help Desk: Outsourced and Co-managed Call Center Services
    Progent's Co-managed Help Desk Service offers a smooth supplement to your core IT support staff. Client interaction with the Help Desk, provision of support services, escalation, ticket generation and tracking, performance measurement, and management of the service database are cohesive whether incidents are taken care of by your internal IT support staff, by Progent's team, or both. You have unrestricted versatility to extend or shrink your share of IT support activity as circumstances demand. Progent provides initial installation and provisioning of the professional services automation software as well as workflow documentation, validation and education. To learn more about ProSight Co-Managed Support, refer to ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior analysis tools to defend endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the entire threat lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer organizations of all sizes a flexible and cost-effective alternative for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT network. Besides maximizing the security and reliability of your IT network, Progent's software/firmware update management services permit your IT staff to focus on line-of-business projects and activities that deliver the highest business value from your information network. Read more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time spent looking for vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with information security requirements, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance expert. The interview is designed to evaluate your organization's preparedness either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup environment that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for special information technology programs. Progent's rates for longer-term development or consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these special fields of information technology enables customers to execute critical projects within budget and on schedule. Progent's special remote engineering services include:

  • Help Desk Support
    Progent's Help Desk Call Center service offerings for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all aspects of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution built around the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Call Center staff of seasoned network professionals provides your workers in Fort Myers Florida immediate access to a dependable network service group with extensive background offering phone support and remote diagnostics for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center the reputation as a key driver of company productivity, and Progent's policy is to resolve rather than just report technical issues.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Consulting Group offers remote and in-depth engineering expertise and training in special business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting expertise, custom programming, and education for familiar Microsoft business applications including CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more concerning Progent's consulting, custom development, and education offerings, refer to Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class online and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of System Center2, expand or tune your current one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver businesses in Fort Myers Florida remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can customize SCOM to fit your business so your IT maintenance is proactive rather than reactive. By anticipating looming trouble spots before they expand into network outages, proactive monitoring can head off disruptive and expensive network failures. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or systems powered by multiple operating systems.
How Your Fort Myers Business Can Contact Progent's Online Support Experts
To contact Progent about emergency online assistance with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Fort Myers Florida, Progent's phone-based network support engineers can deliver effective and affordable IT help whenever your organization needs it. Over 20 years of offering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online access technology to fix network problems quickly while eliminating the cost and lost productivity that comes with on-premises support calls.

Even if your Fort Myers company works with a regular freelance consultant or employs a full time organization that know how to deal with day-to-day network problems, Progent's Microsoft certified engineers can provide an easy and transparent virtual extension of your local resources in cases when your usual IT support personnel either lack the time or the knowledge to handle unexpected network emergencies or particularly tough integration projects.

Details of Progent's Online Computer Support for Fort Myers Florida
Progent's online help, Internet-based troubleshooting, network security consulting, and network management services offer companies in Fort Myers Florida the greatest leverage for your IT investment. Whether you require one-time phone help and Internet-based network repair or full-time Help Desk services and network administration, Progent's experts can provide your office world class IT support while allowing you to eliminate the expense and hassle of maintaining a full-service internal IT organization. Highlights of Progent's online help services include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of IT knowledge, fine tuned support software, and familiarity with enterprise networking enable offices to escape the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited internal IT help.

Progent adds value by offering:

How Does My Business Start Getting Online Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.



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    Progent's Symantec consultants can assist you to maintain legacy Symantec firewall and Symantec VPN products such as the Symantec Raptor and VelociRaptor line or show you how to upgrade to current firewall/VPN solutions. Progent can also help you design and implement a complete security plan that can include firewall/VPN devices and software, outsourced security and virus protection services, system monitoring software, and documented policies and enforcement procedures. Progent has the skill to be your single resource for on-going network support, maintenance, education, and security expertise.

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    Progent's certified Windows Server 2003 engineers can provide computer help and expert consulting for the complete line of Microsoft .NET Enterprise Servers, Windows 2003 Server, and Microsoft Windows 2000 Server. Progent's Microsoft Windows Server 2003 migration, configuration, administration, and maintenance services include system design, deployment, project management, on-site and remote network support and repair, Call Center outsourcing, expert security services, turn-key outsourcing, and expert co-sourcing.

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    Progent offers three basic types of Contact Center services : Microsoft Helpdesk Outsourcing Support Services, Virtual Help Desk Services, and Call Center Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft professionals offers your clients convenient access to a dependable support resource with years of experience delivering phone support and online repair for networks powered by Microsoft products. Progent's concentration is on giving the support Call Center a respected reputation as a key contributor to business performance. Progent's goal is to resolve rather than merely record problems.

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    For over 20 years, Progent's consultants have provided budget-friendly IT planning, integration, troubleshooting, security services, and development for networks of all sizes.

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    Progent's CISM-certified security consultants can help you protect your Apple Mac environment through expert support offerings including performing security audits, recovery from virus and denial of service attacks, configuring firewalls, integrating safe off-site and mobile connectivity, installing automated programs for protection against viruses, spam, and directory harvest attacks, and developing a comprehensive security plan appropriate for the specific objectives of your corporate information system.

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    Progent's ProSight Virtual Hosting service offers comprehensive hosting of a small company's servers in a solution that gives the highest level of availability and scalability and is in addition simple to move to another host. ProSight Virtual Hosting services are based upon proven virtualization platforms that allow small businesses with mixed- platform IT systems to economize dramatically on the costs of capital equipment, infrastructure support, and IT administration while benefiting from enterprise-class fault tolerance and an unmatched degree of vendor independence.

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    In performing IT tasks for enterprise customers, Progent uses a structured approach driven by defined milestones so as to achieve budgetary, scheduling and engineering targets while minimizing productivity disruption. Progent's Enterprise Services Methodology utilizes industry project management standards based on the leading practices defined by the Microsoft Solutions Framework Project methodology which specifies requirements definition, design recommendations, test models, design adjustments, and expert implementation. All facets are recorded to provide a detailed description of IT services performed and to help in ongoing network support.

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    VMware's market leading Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent workflow for restoring services rapidly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also allows transparent testing for site recovery, upgrades and patches and can generate audit reports to confirm full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and maintain a DR solution powered by VMware Site Recovery Manager.

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    Progent's certified Windows Server 2022 consultants can help your organization to plan and carry out an efficient upgrade to Windows Server 2022 that features high availability and that uses an on-premises system architecture or a hybrid model that combines cloud-based Windows Server Online with a self-hosted implementation of Windows Server 2022.

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    Progent's ProSight Virtual hosting services offer small businesses a variety of advantages such as lower capital costs, reductions in operational costs, improved executive focus, enterprise-class protection, enhanced availability, and regulatory compliance.

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    Progent's ProSight Virtual Hosting offers advanced virtualization technology, a state-of-the-art data center, and the technical expertise of Progent's Microsoft-certified consulting group to provide small and midsize companies with a comprehensive information technology outsourcing alternative that improves network availability and security, eliminates management distraction, and saves money. With Private Cloud Hosting, a smaller company can have all of its operating system platforms and key application servers supported within a safe and reliable data center on a high-performance, high-availability virtual server configured and supported by Progent's network service experts.

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    Progent's Co-managed Help Desk service makes it possible for your IT organization to split the load for Help Desk services transparently between your in-house IT staff and Progent's pool of veteran technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on ConnectWise Manage, the leading shared professional services automation tool for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.

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    Progent provides several essential kinds of Help Desk services : Microsoft Helpdesk Outsourcing Services, Virtual Help Desk Services, and Help Desk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft experts offers your customers instant access to a reliable support group with extensive experience delivering phone support and online repair for networks powered by Microsoft products. Progent's concentration is on giving the support Call Center a respected image as a key contributor to business productivity. Progent's target is to fix rather than merely record problems.

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    Microsoft Virtual Server, hosted on the Windows Server 2003 platform and based on technology originally developed by Connectix, provides the performance needed to carry out server consolidation, application upgrade, and server quarantine tasks via virtualization techniques in an enterprise-ready computing environment with high scalability, manageability, and reliability. Microsoft has aimed Virtual Server at companies who want to improve operational efficiency in software development and testing, upgrading from outdated mission-critical software, and hardware consolidation. Progent's certified Virtual Server experts can help your business to assess and integrate MS Virtual Server.

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    Microsoft 365, previously called Office 365, is Microsoft's extensive family of client productivity programs and cloud-hosted services available on a subscription basis. Microsoft 365 programs and cloud services are available in an array of subscription plans targeted at customers from students and households to global enterprises. Progent offers quick and easy remote access to specialists with expertise in Microsoft, Mac, iOS, and Google Android platforms. Progent can assist you to evaluate the many subscription plans offered with Microsoft 365 and configure your information network with Microsoft 365 in a way that delivers maximum business value. Progent supports multi-platform networks that include Windows, macOS or OS X, and Linux operating systems. Progent can also assist you to build and manage hybrid ecosystems that seamlessly combine local and cloud resources.

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    Progent's Wireless Consulting Services offer a fast, economical option for companies of any size to configure, manage and troubleshoot advanced wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you plan and install appliances such as Cisco's Aironet and Meraki wireless access points and wireless controllers. For mobile messaging and online applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.

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    Progent can help businesses of any size to follow best practices to set up SCVMM 2012 hosts and host groups, fabric, storage systems, and libraries; design, implement, and administer private clouds, VMs, and services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for comprehensive monitoring. Progent can assist your business to upgrade from a legacy version of System Center Virtual Machine Manager or from another virtualization management system, and Progent can assist you to enhance and troubleshoot your existing SCVMM 2012 environment so you realize the highest possible return on investment.

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    Mid-sized businesses can derive all the advantages of Microsoft System Center Operations Manager 2007 and have fast access to Progent's Microsoft and Cisco Certified IT consulting professionals. With Progent's affordably priced IT service packages, mid-size organizations can select a simple co-sourcing package based on Operations Manager 2007 with network monitoring, automated warnings, comprehensive system analysis, Help Desk support, and online troubleshooting. For companies with line-of-business environments who need non-stop networking, Progent can provide a comprehensive round-the-clock outsourcing solution. Progent supports System Center Operations Manager to provide medium-size company networks enterprise-class reliability, protection and productivity.

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    Microsoft Lync Server 2013, now called Skype for Business, enables organizations of any size to create a manageable and secure communications environment that supports a BYOD computing style with IM, presence, web meetings with app sharing and whiteboard, and both IP and PSTN telephony enabled for a wide range of stationary PCs and handheld clients. Progent's Microsoft-certified Lync Server 2013 consultants and network architects can help your company to assess the business benefits of Lync Server 2013, design an on-premises, cloud-based (with Microsoft Lync Online) or mixed topology appropriate for your current and future plans, implement Lync 2013 in a way that expedites your ROI, and provide custom online and on-premises training to your IT team and users. Progent has in-depth expertise in critical components of a Lync Server 2013 solution including Microsoft Windows Server, SQL Server and Exchange, and Progent can assist your organization to combine Lync Server 2013 with popular Microsoft 365 applications such as Outlook clients and PowerPoint.

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    Ubiquiti's UniFi line of Wi-Fi products includes indoor and outdoor Wi-Fi access points, WiFi 6/6E and WiFi 7 APs, security gateways, managed switches, IP phones, and security cameras. Progent can provide the skills of veteran wireless professionals who can assist you to assess the benefits of Ubiquiti's UniFi products for your business and assist you to plan, install, administer, and troubleshoot your UniFi solution.

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    Progent's Cisco CCIE-certified VoIP phone and video IP phone consultants can assist you to integrate, maintain, and debug Cisco IP phones, desktop video IP phones and wireless IP phones. Progent offers support for all versions of Cisco's IP phones from discontinued Voice over IP devices to the latest HD media phones. Progent's consultants can also help your organization to integrate your VoIP phones and video IP phones with Unified CM, formerly branded CallManager, or with Cisco Unified Communications Manager Express (CME) to build a state-of-the-art IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to configure Cisco Unified CM applications such as Cisco Unified Communications Manager IM and Presence Jabber, Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact center. Progent can deliver expertise with any facet of Cisco VoIP Phone integration including reviewing dial plans, setting up SIP trunking, installing ISR routers with CUBE VoIP networking support, and creating Cisco UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.

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    Progent can help you in any and all phases of your upgrade to Exchange 2016 such as designing high availability system topology for a local, cloud-based or hybrid environment; CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2+; migrating mailboxes; Hyper-V design; specifying storage requirements for your VMs, databases and logs; configuring hardware load balancing for fault-tolerant CAS services; planning, configuring and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web.

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    Progent's certified cybersecurity consultants can oversee cybersecurity assessments of enterprise-wide security to determine your company's cybersecurity profile adherence to key industry cybersecurity standards. Progent can provide subscription-based managed services for security monitoring and response, on-demand network-wide security reviews, and targeted security evaluations for specific areas of cybersecurity such as endpoints or cloud applications. Progent's accredited security experts can also run comprehensive information security assessments to evaluate your organization's compliance with recognized international security standards such as FISMA, NIST, and ISO.

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    Progent can provide the services of a CRISC-certified risk management expert to help you to design and implement an enterprise risk management (ERM) solution following leading practices promoted by CRISC and geared to match your company's risk appetite, business objectives, and budgetary guidelines.


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