Immediate Remote Support for Fort Myers Computer Systems
Fast Online Support for Fort Myers SystemsFor companies located in Fort Myers or anywhere in the state of Florida, Progent provides online technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in every state in the United States. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with challenging networking issues, as well as the services of CISA and CISSP-certified security experts to handle advanced security design and troubleshooting jobs.

Progent's online support engineers offer exceptional leverage due to the fact that they possess the practical experience and have access to the sophisticated technology necessary to resolve most information system problems rapidly. Efficient support reduces direct expenses since service calls use up fewer chargeable minutes. Remote support also avoids the expense of sending a consultant to your location. Your company benefits even more with incidental costs by reducing or avoiding network downtime and associated losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced remote technical support know-how is particularly helpful in environments that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an alternative.

Progent's billing policy for online support is structured to leverage your network support dollar. Progent charges on a per-minute basis for phone consulting, so you pay exclusively for the services that you actually get. Unlike many remote support organizations, Progent asks for no initialization fee or minimum payments. Progent's per-minute granularity and clean model for pricing do away with situations where speedy. minor solutions somehow end up as major bills. Progent's penchant for disposing of technical issues efficiently means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of optimized technologies and proven methodologies which promote the highest level of effectiveness for online engineering help and repair for IT networks of any size. Progent offers secure Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the staff of Progent's online support team to connect to your computer system without violating corporate security.

Progent's powerful customer support reporting application stores comprehensive records of the service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the records of assistance provided to every client by any Progent consultant. This history of trouble tickets and responses is structured as a conveniently searchable proprietary database that enables Progent's remote support professionals to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's advanced certifications and working associations with major industry leaders such as Cisco and Microsoft open up other vast technical support knowledge bases and permit fast access to vendors' in-house product engineers so Progent's remote consulting specialists can arrive at the most efficient solutions in the least time.

Online technical services offered by Progent to clients in Fort Myers and anywhere in the state of Florida include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate managed services designed to enable small and medium-size organizations to benefit from the same cutting-edge technology deployed by many of the world's leading enterprises. The ProSight line of outsourced network management services addresses all critical areas of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the entire malware attack progression including blocking, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you prove compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital data, applications and VMs that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to provide web-based management and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, enhance and debug their networking hardware like switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT personnel and your assigned Progent consultant so that all potential issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you’re making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The interview is intended to help assess your organization's preparedness to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup/recovery environment that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for contract information technology projects. Progent's charges for ongoing development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's experience with these special fields of information technology allows customers to complete major projects within budget and on schedule. Progent's project-based online consulting services include:

  • Call Center Support
    Progent's Help Desk Call Center support programs for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all facets of remote desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle complex problems.

    Progent’s Help Desk sharing services allow your business to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent’s shared Help Desk service is a collaborative service desk solution built around the leading PSA platform for handling end-user service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Call Center staff of veteran information technology experts offers your workers in Fort Myers or anywhere in the state of Florida instant assistance from an efficient network service group with extensive experience delivering telephone-based support and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Call Center perception as a solid enabler of business efficiency, and Progent's target is to resolve rather than simply document network problems.

  • Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Consulting Team offers remote professional consulting support and training in specific application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, customization, and training for popular Microsoft applications such as Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To learn more information on Progent's expertise, custom programming, and training offerings, go to Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of System Center 2016, expand or tune your current one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Fort Myers, or anywhere in the state of Florida, online IT infrastructure monitoring by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to accommodate your environment so your IT support is proactive and automated. By spotting possible issues before they grow into downtime, proactive monitoring can head off disruptive and expensive network crises. Progent can also provide help with network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or networks that incorporate multiple operating systems.
How Your Fort Myers Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency online assistance with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Help, call 1-800-993-9400, or see Contact Progent. For companies and new businesses in Fort Myers or anywhere in the state of Florida, Progent's online computer support engineers can deliver effective and affordable IT help the instant your organization requires it. Long experience delivering remote repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to refine remote connectivity technology to fix IT problems quickly while eliminating the cost and lost time that comes with in-person service visits.

Even if your Fort Myers office relies on a local freelance support technician or employs a full time organization that know how to deal with typical computer issues, Progent’s Microsoft certified engineers are available to offer an easy and transparent remote expansion of your local resources in cases when your regular IT support personnel either lack the availability or the expertise to deal with sudden system emergencies or particularly tough integration projects.

Benefits of Progent's IT Support for Companies in Fort Myers
Progent's remote technical help services enable your Fort Myers organization to realize the benefits of timely, enterprise-class IT support without the cost of maintaining a full-time IT staff. Your network will acquire added business value by being more reliable, productive, and secure. Advantages to your company include:

  • Convenient remote extension of your on-site support resources
    With most companies in Fort Myers or anywhere in Florida, nearby computer support providers, whether consisting of independent consultants or a full-time maintenance staff, can deal with typical technical problems. However, serious problems may spring up when local support personnel are overstretched or unavailable, and some trouble may involve IT products that is beyond the scope of your usual service people. In these situations, Progent's online service specialists provide an easy, quick, and economical way to augment your local resources and to pass on useful knowledge to improve your ability to resolve downstream problems in-house.

  • Less Reliance on Freelance Service Providers
    For network support, smaller organizations commonly rely on individual freelance consultants. While freelance consultants have smaller overhead than big service organizations and can afford to charge lower rates, they are often overextended, making it difficult to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, sick, on vacation, or in class, the lack of reserve personnel may force your company to go without assistance during an IT crisis. As your business grows, network downtime and problems with vital software are more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent provides an on-call source of backup support expertise to insure your IT system stays available.

  • Create a Solid Foundation for Seamless Expansion
    Businesses often start with an information system implemented on a shoestring budget. Without a robust infrastructure, band-aid repairs often get piled onto a shaky foundation. When a network grows, reliability and expandability problems can hinder the success of the organization. These poorly built environments need careful assessment, smart strategic planning, and wide technical expertise to upgrade to a system architecture that can deliver the solid foundation to handle current business requirements and facilitate downstream growth.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller businesses require guidance and technical education to negotiate an increasingly complicated array of product alternatives capable of accelerating business success and improving efficiency. Businesses hardly need a computer engineer who is attempting to earn a commission on a specific vendor's products. IT consulting and product sales can lead to a scenario where the recommended solution is built around a predetermined technology instead of the genuine needs of a business. Progent avoids these conflicts by offering just services rather than products. This allows Progent to align technical consulting with the real needs of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, range of technical experience, fine tuned support software, and understanding of corporate IT allow companies to escape the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance consultants, or limited in-house IT help.

Progent adds value by providing:

How Does My Business Begin Getting Remote Computer Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.