Immediate Online Support for Fort Myers Florida IT Networks
For businesses in Fort Myers Florida, Progent offers remote help for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, as well as the assistance of CISA and CISSP-qualified security consultants to help with high-level security design and diagnostic issues.
Progent's remote support experts offer excellent leverage because they have the real-world background and have access to the advanced tools required to solve most information system problems rapidly. This lowers immediate costs since solutions use up fewer billable consulting minutes. Remote help also avoids the expense of sending an engineer to your location. Your company saves even more with incidental costs by minimizing or eliminating network outages and related losses resulting from business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced remote consulting expertise is especially important for businesses that depend on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an option.
Progent's billing model for remote help is structured to leverage your network support dollar. Progent bills per minute for phone consulting, so you are billed exclusively for the support that you receive. In contrast to typical remote service firms, Progent asks for no service activation fee or minimum fees. Progent's one-minute granularity and simple model for pricing eliminate situations where fast solutions manage to turn into large tabs. Progent's penchant for dealing with problems quickly means you spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of customized technologies and proven processes that allow the highest degree of effectiveness for remote help and repair for computer systems of any size. Progent offers secure Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the engineers of Progent's Technical Response Center to connect to your company's network without violating system security.
Progent's proven technical support database application includes detailed records for the service that Progent's clients have been provided. Progent's authorized consultants have access to the details of support rendered to every Progent client by every Progent consultant. This history of trouble tickets and resolutions is stored as a quickly searchable internal knowledge base that enables Progent's online technical professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced certifications and close associations with important vendors such as Cisco and Microsoft make available additional extensive technical knowledge bases and permit quick access to vendors' internal product engineers with the result that Progent's remote service experts can determine optimal resolutions quickly.
Remote technical support services available from Progent to businesses in Fort Myers Florida include:
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote service experts can deliver network repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can help you with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint 2016 migration expertise, Microsoft Teams planning and integration, Skype for Business migration support, Lync Server 2013 management, and Office Communications Server troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of cost-effective desktop consulting and support services to help your company to deploy, configure, troubleshoot, and administer desktop PCs and notebooks powered by Windows. Progent's desktop support services cover areas such as providing Windows 10 integration support plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the administration of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure professionals, and validates a person's technical knowledge at the expert level. Cisco CCIEs know how to handle even the most challenging problems occurring in network design, installation, administration, protection, and repair. CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating anomalies with IOS network administration tools and coming up with workarounds or identifying software patches. Cisco qualified CCIEs are an exceptional cost-effectiveness since their deep experience allows them to fix problems rapidly. In typical instances, less experienced service providers can wrestle for many hours or days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can communicate with your environment via the latest remote troubleshooting technology in order to perform efficient, safe, and affordable analysis and repair.
Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Miami and South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||17690 NW 78th Ave
Hialeah, FL 33015
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's market leading selection of networking products by offering services that include:
CISM and CISSP Premier System Security Consultants
Progent's accredited CISM and CISSP security and compliance experts offer a range of security solutions to enhance the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against assaults or assist your business to recover quickly following a serious penetration. Security support services available from Progent include: thorough network security and compliance assessment using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from malicious assaults; setting up firewalls; building safe architectures for off-site and mobile communication; defending your email system against spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting to help organizations of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that combine physical resources as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of background providing advanced consulting support remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a repeatable workflow for recovering services quickly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and fixes and can produce reports to confirm full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, deploy, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation regardless of the physical components making up the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide online support services to cover a wide spectrum of computer technologies such as system infrastructure, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified management in networks that incorporate Linux with Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also help with migration from older systems to Microsoft Windows or Linux-based solutions. Progent's group-based approach to solving network problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can offer urgent online assistance analyzing anomalies affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price services designed to allow small and medium-size businesses to utilize the same best-of-breed technology used by some of the world's leading enterprises. Progent's ProSight suite of outsourced network management services addresses all critical facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to guard endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and offers a unified platform to address the entire malware attack progression including protection, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your company's specific needs and that allows you prove compliance with legal and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical data, apps and VMs that have become lost or damaged due to component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security vendors to provide web-based management and world-class protection for your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map, track, reconfigure and troubleshoot their networking appliances like switches, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding appliances that need important software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so any looming issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an unbiased evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with data security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance expert. The interview is designed to help assess your organization's preparedness either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup system that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special IT programs. Progent's charges for ongoing consulting projects are set according to the qualifications of the engineers required. Progent's experience with these special fields of computer technology enables clients to complete critical projects economically and on time. Progent's project-based remote consulting services include:
How Your Fort Myers Company Can Contact Progent's Remote Service Professionals
Help Desk Services
Progent's Help Desk support programs for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve challenging problems.
Progent's Help Desk Call Center consulting expertise can aid you in establishing an efficient new Help Desk or improving your established one, evaluating or customizing Help Desk Call Center software to handle the unique requirements of your company, or providing occasional phone support personnel to reinforce your internal Help Desk Call Center team to deal with high-demand events like software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk staff of experienced information technology experts gives your computer users in Fort Myers Florida rapid assistance from a reliable support group with substantial background delivering phone support and remote repair service for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Call Center the reputation as a solid driver of company success, and Progent's aim is to resolve rather than simply track network issues.
- Business Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Consulting staff can supply online and in-depth engineering expertise and training in special application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for popular Microsoft applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information about Progent's consulting, programming, and education services, go to Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center 2016, extend or optimize your current one, migrate smoothly from a previous version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Services
Progent can deliver businesses in Fort Myers Florida online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to suit your environment so your IT support is proactive and automated. By uncovering potential issues before they grow into crashes, remote monitoring can ward off inconvenient and costly service breakdowns. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments powered by multiple platforms.
To get in touch with Progent about urgent online support with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Fort Myers Florida, Progent's online network support specialists can provide professional and cost-effective IT support the instant your business needs it. More than a decade of delivering online repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to refine online access tools to repair network problems rapidly while avoiding the expense and lost time that comes with on-site service visits.
Even if your Fort Myers organization relies on a regular freelance consultant or maintains an in-house organization that know how to handle day-to-day computer problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless virtual extension of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the experience to handle unexpected system crises or especially complex integration projects.
Details of Progent's Online Computer Support for Fort Myers Florida
Progent's online help, Internet-based troubleshooting, network security expertise, and system administration services give offices in Fort Myers Florida unparalleled leverage for your support budget. Whether you need occasional telephone support and remote troubleshooting or ongoing Help Desk call center support and system management, Progent's professionals can provide your organization enterprise-level IT support while allowing you to eliminate the cost and administration overhead of maintaining a large in-house IT staff. Key features of Progent's online help services include:
- Immediate Phone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to companies in Fort Myers Florida and is also ideal for networks in more remote regions that have a limited supply of technicians with proven expertise supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting company, Progent has the use of a wide range of Microsoft support utilities, service information, and continuing education.
- By the Minute Rates to Minimize Costs
Progent provides remote help on a per-minute billing plan, so you pay only for the services you receive. Progent requires no minimum charge for phone service and imposes no monthly retainer for support services delivered during regular business hours. This protects you from facing big invoices for quick repairs.
- Access to Cisco Network Infrastructure Specialists
Progent's certified experts for Cisco offers access to on-staff professionals who have experience in designing, deploying, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you build fast, high-availability, and secure connectivity for local and remote networking.
- Application Experts Consulting
Progent's basic support services consist of technology integration, MS Exchange Server expertise, system security planning, and Co-managed Help Desk services. Progent's Application Experts group offers in-depth consulting expertise for critical application areas. Support offered by the Application Experts Team covers:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project and Project Online Training
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Programming, and SQL Server 2014 Software Development and Debugging
Oracle Management and Software Programming
MySQL Management Support and Application Programming
Apple Macintosh Consulting
Amazon MWS Programming
By providing a convenient one-stop resource for IT generalists and specialists, Progent can deliver timely, inexpensive, and comprehensive IT solutions that address the specific needs of your company.
- Sophisticated Online Access Tools
Secure online connectivity permits Progent's support experts to observe exactly what your users see. This makes it easier to produce fast fixes to issues that could otherwise demand an expensive onsite visit. State-of-the-art online access tools and expert engineers together allow Progent to resolve most network issues quickly and economically. Progent is a pioneer in offsite troubleshooting and automated network analysis.
- Compatibility with Mainstream VPN Gateways
Progent can provide safe VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- 24x7 Service for Maximum System Availability
For companies with line-of-business applications, Progent offers optional round-the-clock online support services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager 2007, this service can help ensure high network availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are intended specifically for budget-conscious businesses whose workers require instant access to a Help Desk service with effective phone support and full escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT knowledge, refined support tools, and understanding of enterprise networking allow offices to escape the pitfalls associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or limited internal IT help.
Progent stands out by providing:
How Does My Business Start Receiving Online Computer Help from Progent?
- In-depth Expertise in Microsoft's Complete Family of Server Platforms
Progent offers world-class support for Microsoftís powerful server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment consulting, Microsoft Windows Server 2008 R2 migration, Microsoft Windows Server 2003 maintenance, MS Exchange 2019 integration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for online support and on-site visits per minute. As a result, you are billed just for received support. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no initialization fee and requires no monthly commitment for services provided during regular working hours. Many support firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for fast repairs so you will not be tempted to permit less critical problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or small support firms who provide scant documentation or details of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service documentation sent by each staff member to each customer. The practice of detailing and archiving service activity results in more efficient service and eliminates a variety of typical misfortunes such as when a support customer is effectively held captive to a consultant who refuses to let go of vital service information.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to offer round-the-clock network tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering potential issues before they cause downtime, network monitoring can keep your information network from stressful and expensive availability losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.