Immediate Online Technical Support for Fort Myers Florida IT Networks
For organizations located in Fort Myers Florida, Progent offers online technical support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with complex infrastructure problems, as well as the services of CISSP-accredited security consultants to handle advanced security design and diagnostic jobs.
Progent's online support experts provide excellent value because they have the real-world experience and are equipped with the sophisticated tools needed to resolve the majority of network problems rapidly. Efficient support reduces direct expenses since service calls require minimal chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your company benefits additionally in incidental costs by reducing or eliminating system downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive online technical support experience is especially important for businesses that are dependent on public clouds for critical network infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be useful.
Progent's billing policy for online help is structured to stretch your network support investment. Progent charges on a per-minute basis for phone consulting, so you owe only for the support that you receive. In contrast to many remote support companies, Progent asks for no initialization charge or minimum job duration. Progent's per-minute billing unit and simple model for billing avoid situations where speedy. minor fixes manage to end up as major bills. Progent's penchant for solving technical issues efficiently means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of customized technologies and field-proven methodologies that ensure the maximum level of efficiency for remote engineering help and troubleshooting for information systems of all sizes. Progent provides protected VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the consultants of Progent's remote service group to interface to your company's environment remotely without violating system security.
Progent's powerful service reporting application keeps thorough documentation of all support that Progent's clients have received. Progent's authorized engineers have the benefit of the specifics of all help rendered to each customer by any engineer. This history of trouble tickets and responses is stored as a quickly searchable proprietary knowledge base that enables Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's high-level accreditations and close associations with major technology companies such as Cisco and Microsoft make available other vast support databases and allow priority response from manufacturers' in-house engineering staff so Progent's online consulting experts are able to determine the best solutions in the least time.
Remote technical services offered by Progent to businesses in Fort Myers Florida include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote support experts can deliver computer repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can help your company with a broad range of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams configuration help, Skype for Business migration support, Microsoft Lync Server integration, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop services to help your company to install, configure, repair, and manage workstations and laptops based on Microsoft Windows. Progent's desktop support services include offering Microsoft Windows 10 upgrade support services as well as System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the administration of your desktops along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking professionals, and validates a consultant's networking knowledge at the master level. Cisco CCIEs know how to resolve even the most stubborn challenges surrounding network infrastructure design, integration, maintenance, security, and problem solving. Cisco CCIEs operate closely with Cisco's in-house support staff in analyzing anomalies with IOS network administration utilities and developing alternate approaches or identifying software patches. CCIEs provide exceptional value because their broad expertise allows them to find solutions for problems quickly. In many cases, less experienced consultants can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can interface to your network using advanced on-line support technology in order to provide efficient, secure, and economical analysis and repair.
Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Miami and South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||17690 NW 78th Ave
Hialeah, FL 33015
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's popular selection of connectivity appliances. Cisco networking consulting available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting and support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi AP planning and set up, Aironet APs planning and integration help, Cisco WiFi controllers consulting, Cisco VPN and Security Setup and troubleshooting support, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide online and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Premier System Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of system protection solutions that can improve the immunity of your Windows, macOS and OS X, Linux network against assaults or help your business to recover rapidly following a serious breach. Security consulting services offered by Progent cover comprehensive network security audits using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; rapid recuperation from virus and worm assaults; integrating firewalls; designing safe architectures for remote and mobile communication; defending your messaging infrastructure against viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting to help companies of all sizes integrate their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that combine on-premises IT assets along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has more than two decades of background providing high-level consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a consistent workflow for recovering applications and services rapidly after a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and fixes and can produce reports to confirm complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to design, configure, test and administer a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high level of automation regardless of the physical components making up the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide remote consulting services to address a broad range of information technologies such as network infrastructure, messaging systems, network and process security, plus UNIX and Microsoft Windows coexistence. For server economization and simplified administration in networks that include Linux-based systems with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux environments. Progent's group-based methodology for resolving technical issues enables quick escalation, if necessary, to consultants with task-relevant expertise to handle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux support engineers can provide urgent remote help analyzing problems affecting UNIX/Linux systems powered by popular variants of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price managed services intended to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the world's leading corporations. Progent's ProSight line of network management outsourcing services addresses all critical facets of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the entire threat lifecycle including filtering, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with legal and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital files, applications and virtual machines that have become lost or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FINRA, and PCI and, when needed, can help you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide centralized control and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their connectivity appliances like switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating appliances that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT personnel and your assigned Progent consultant so that all looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can save as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security requirements, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's ability to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for special information technology programs. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these special areas of information technology enables clients to complete major initiatives within budget and on time. Progent's special online engineering solutions include:
How Your Fort Myers Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Support
Progent's Help Desk support programs for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all facets of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues.
Progentís Help Desk sharing services allow your business to split the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Call Center team of seasoned network professionals provides your clients in Fort Myers Florida fast contact with a dependable technical support resource with substantial background providing telephone-based support and remote troubleshooting for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center the reputation as a key driver of business efficiency, and Progent's intent is to fix rather than simply track network problems.
- Applications Support: Training, Development, and Integration
Progent's Applications Experts Team provides remote professional consulting expertise and education in specific application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for popular Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information on Progent's consulting, customization, and training services, see Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; cohesive management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Support
Progent offers companies in Fort Myers Florida remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to suit your environment so that your IT support is proactive rather than reactive. By detecting possible problems before they expand into downtime, proactive monitoring can head off disruptive and expensive service breakdowns. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or systems that support multiple platforms.
To get in touch with Progent about urgent online support with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Fort Myers Florida, Progent's phone-based computer support specialists can provide expert and affordable IT support the instant your company has to have it. More than 15 years of delivering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to refine online access tools to fix IT problems rapidly while avoiding the expense and lost time that comes with in-person support visits.
Even if your Fort Myers office relies on a local independent support technician or maintains an in-house IT staff that can handle common computer problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless remote extension of your local resources for situations when your usual IT support personnel either lack the availability or the knowledge to resolve unexpected network emergencies or particularly complex integration projects.
Details of Progent's Remote Computer Services for Fort Myers Florida
Progent's phone support, remote troubleshooting, system security expertise, and network management services offer businesses in Fort Myers Florida unparalleled leverage for your IT budget. Whether you need occasional phone support and remote network repair or full-time Help Desk services and network administration, Progent's professionals can deliver your business world class IT support while permitting you to eliminate the cost and hassle of maintaining a full-service in-house IT organization. Key features of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to companies in Fort Myers Florida and is also ideal for networks in geographic areas that have a limited supply of technicians with in-depth experience supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a broad range of Microsoft support utilities, service information, and on-going education.
- By the Minute Rates to Minimize Expenses
Progent provides remote support on a per-minute basis, so you pay only for the services you receive. Progent requires no minimum fee for phone support and asks for no monthly subscription fee for services provided during normal working hours. This protects you from facing big bills for quick repairs.
- Access to Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco can provide help from on-staff specialists who have experience in planning, deploying, and supporting networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, reliable, and secure infrastructure for local and remote networking.
- Application Experts Group
Progent's basic support offerings consist of system integration, MS Exchange Server expertise, network security design, and Help Desk Co-management services. Progent's Experts Team offers world-class consulting support in critical application areas. Help offered by the Application Experts Team includes:
Dynamics GP Consulting and Programming
Microsoft Project and Project Online Expertise
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
Power BI Consulting Services
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Development, and SQL Server 2014 Application Development and Troubleshooting
Oracle DBA Services and Software Development
MySQL Project Management and Application Development
Amazon Marketplace Web Service Software Design and Programming
By offering a full service centralized resource for IT generalists and specialists, Progent can deliver fast, affordable, and comprehensive IT solutions that match the special requirements of your business.
- State of the Art Online Access Software
Protected online connectivity allows Progent's support experts to see exactly what your customers see. This makes it easier to find quick fixes to issues that might otherwise demand a costly onsite service call. Effective remote access tools and experienced technicians together enable Progent to repair most IT problems quickly and affordably. Progent is a pioneer in offsite troubleshooting and automated system analysis.
- Compatibility with Leading VPN Products
Progent can provide secure Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- 24-hour Support for High System Uptime
For offices with vital applications, Progent can provide optional 24x7 online technical services. Combined with remote 24x7 server monitoring based on MS Operations Manager 2007, this offering can help produce high network uptime.
- Help Desk Call Center
Progent's Help Desk support programs are intended especially for budget-conscious organizations whose workers need instant recourse to a Help Desk Call Center with expert phone support and complete escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of IT background, refined support software, and understanding of corporate IT allow companies to escape the limitations associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.
Progent stands out by offering:
How Does My Business Begin Getting Remote Network Support from Progent?
- In-depth Knowledge of Microsoft's Entire Line of Servers
Progent can provide in-depth expertise for Microsoftís powerful server products with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment help, Windows Server 2008 upgrades, Microsoft Windows 2003 maintenance, MS Exchange Server 2019 integration, Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration, Exchange Server 2010 support, Microsoft Exchange 2007 Server and Exchange 2003 Server moves, plus MS SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for remote support and on-site visits per minute. Consequently, you are billed exclusively for received support. Progent does not impose a higher rate for after-hours or priority service, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and requires no monthly commitment for support services provided during normal working hours. Many service organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick solutions so you won't be tempted to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to handle technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent has little competition. Businesses who utilize familiar independent service providers or who employ internal IT personnel benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more robust, protected, and productive.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to offer 24x7 remote tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating potential issues before they result in downtime, system monitoring can keep your IT network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.