Fast and Affordable Remote Technical Support for Fort Myers Florida Information Networks
For companies in Fort Myers Florida, Progent offers remote help for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with challenging networking problems, as well as the assistance of CISA and CISSP-accredited security consultants to handle advanced security architecture and diagnostic jobs.
Progent's online support experts offer excellent value due to the fact that they have the real-world background and have access to the sophisticated technology needed to solve the majority of network issues rapidly. Efficient support lowers direct expenses because service calls require fewer chargeable minutes. Online support also eliminates the cost of sending a consultant to your office. Your organization saves even more with indirect costs by minimizing or avoiding system outages and associated losses due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive online technical support experience is especially valuable in environments that depend on public clouds for critical infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an alternative.
Progent's billing policy for remote support is designed to stretch your network support investment. Progent bills on a per-minute basis for phone consulting, so you are invoiced exclusively for the support that you receive. Unlike many online support companies, Progent asks for no service activation charge or minimum job duration. Progent's per-minute granularity and clean policy for billing prevent scenarios where fast solutions manage to turn into substantial invoices. Progent's skill at disposing of problems quickly means your business spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered an arsenal of customized tools and field-proven processes which permit the maximum level of efficiency for remote engineering help and repair for IT networks of any size. Progent provides secure Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's Technical Response Center to connect to your company's computer system remotely without compromising corporate security.
Progent's proven technical support reporting system maintains thorough histories of the support that Progent's clients have been provided. Progent's staff consultants have the benefit of the specifics of all help provided to each client by any engineer. This history of trouble tickets and solutions is structured as a quickly accessible support knowledge base that allows Progent's online support experts to share their experiences company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's extensive list of accreditations and close relationships with major industry leaders including Cisco and Microsoft make available other massive support databases and allow priority access to manufacturers' in-house product engineers with the result that Progent's remote consulting specialists are able to come up with optimal solutions promptly.
Remote services available from Progent to clients in Fort Myers Florida include:
Certified Windows Expertise
Progent's Microsoft-certified remote service professionals can provide computer troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist your company with a wide variety of technology support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams integration, Microsoft Skype for Business migration support, Lync Server 2013 integration, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of affordable PC desktop services to help you company to deploy, integrate, repair, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop support services cover areas such as providing Windows 10 migration support as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network engineers, and indicates a person's networking knowledge at the expert level. Cisco-qualified CCIEs can handle even the most complex issues associated with network infrastructure planning, integration, administration, security, and troubleshooting. Cisco CCIEs work closely with Cisco's in-house engineers in analyzing problems with Cisco IOS network management tools and developing workarounds or identifying program updates. Cisco CCIEs represent an exceptional cost-effectiveness because their depth of experience allows them to fix problems quickly. In typical instances, less seasoned service providers can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can tie into your network by means of sophisticated remote support technology to provide quick, safe, and economical diagnosis and remediation.
South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||17690 NW 78th Ave
Hialeah, FL 33015
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services
Progent's CCIEs can provide expertise in all of Cisco's market leading family of infrastructure products by offering consulting services such as:
CISSP and ISSAP Certified Network Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of system protection solutions to improve the defenses of your Windows, Apple macOS and OS X, Linux network against attacks or assist you to recover rapidly following a damaging breach. Security consulting services offered by Progent include: in depth information security and compliance assessment utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; fast cleanup after virus and worm assaults; installing firewalls; establishing safe architectures for off-site and mobile connectivity; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting to help companies of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that utilize on-premises IT assets as well as cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable process for recovering applications and services rapidly following an outage. SRM supports centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and patches and can generate audit reports to confirm full service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, deploy, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud solutions that provide maximum uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high level of automation regardless of the hardware used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide remote consulting services to address a broad spectrum of computer technologies including system infrastructure, messaging solutions, network and process security, plus UNIX and Windows coexistence. For server economization and simplified management in environments that include Linux-based systems with Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux-based solutions. Progent's group-oriented methodology for solving network problems enables fast escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts support expense.
Major Linux versions for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate services designed to enable small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the industry's leading corporations. The ProSight line of IT management outsourcing services covers all key facets of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis technology to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a single platform to address the entire threat lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also help you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical files, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security companies to provide web-based control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to diagram, monitor, enhance and debug their networking appliances such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that require important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so that any looming problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to a different hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent information assurance expert. The interview is intended to help assess your organization's preparedness to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup environment that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the services of world-class online consulting experts for special IT projects. Billing charges for longer-term development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these special areas of computer technology allows customers to execute major initiatives economically and on schedule. Progent's project-based remote consulting services include:
How Your Fort Myers Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Services
Progent's Help Desk service offerings for businesses with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all facets of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve the most issues.
Progent's Help Desk consulting support can aid you in establishing an efficient new Help Desk or revamping your existing one, selecting or customizing Help Desk application software to meet the particular needs of your corporation, or providing temporary phone support staff to work with your in-house Help Desk Call Center resources during demanding events like software migrations, mass updates, or installing new business software.
Progent's Call Center staff of veteran network professionals gives your computer users in Fort Myers Florida rapid access to a dependable network service resource with extensive background delivering phone help and online troubleshooting for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk the reputation as a crucial contributor to company productivity, and Progent's aim is to solve instead of just track IT issues.
- Business Applications Support: Training, Programming, and Integration
Progent's Applications Experts Team can supply phone-based and in-depth consulting expertise and training in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for familiar Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information concerning Progent's expertise, programming, and education offerings, see Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Fort Myers Florida online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM for your business so your network maintenance is proactive and automated. By uncovering looming issues before they cause crashes, system monitoring can head off disruptive and expensive network breakdowns. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems that incorporate a combination of platforms.
To get in touch with Progent about emergency remote expertise with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Fort Myers Florida, Progent's online computer support engineers can provide effective and cost-effective system help the instant your organization requires it. More than 15 years of providing remote repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine online access technology to solve IT problems quickly while avoiding the cost and lost time associated with on-premises support visits.
Even if your Fort Myers organization relies on a regular independent consultant or maintains an in-house organization that can handle day-to-day computer issues, Progentís Microsoft certified consultants can offer an easy and seamless remote extension of your on-site resources in cases when your usual IT support personnel either lack the availability or the knowledge to solve unexpected network emergencies or particularly complicated integration problems.
Features of Progent's Remote Network Services for Fort Myers Florida
Progent's phone support, Internet-based repair, network security expertise, and network administration services offer offices in Fort Myers Florida the greatest leverage for your support investment. Whether you require one-time telephone support and remote network repair or full-time Help Desk call center services and system management, Progent's professionals can deliver your business world class network support while permitting you to eliminate the cost and administration overhead of maintaining a large in-house IT staff. Key features of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to companies in Fort Myers Florida and is also ideal for networks in more remote regions that have a limited supply of consultants with proven experience supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has access to a wide array of Microsoft support utilities, service databases, and on-going education.
- By the Minute Rates to Minimize Costs
Progent offers remote support on a per-minute billing plan, so you pay only for the services you use. Progent asks for no minimum charge for phone help and imposes no monthly retainer for services provided during normal working hours. This protects you from facing big invoices for routine fixes.
- Access to Cisco Certified Network Design Professionals
Progent's certified experts for Cisco can provide access to on-staff professionals with experience in designing, implementing, and troubleshooting networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, reliable, and secure connectivity for fixed and mobile networking.
- Application Specialists Group
Progent's basic support services consist of system integration, Microsoft Exchange expertise, network security design, and Help Desk Co-management services. Progent's Application Experts group can provide in-depth consulting support in specific business applications. Help offered by the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
MS Project Expertise
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Consulting and Training
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Programming, and SQL Server 2014 Application Programming and Debugging
Oracle Database Administration and Application Development
MySQL Project Management and Software Development
Amazon Marketplace Web Service Programming
By offering a full service one-stop source for network generalists and specialists, Progent can tailor fast, cost-effective, and thorough IT solutions that align with the special requirements of your company.
- State of the Art Online Access Tools
Secure online access permits Progent's service professionals to observe exactly what your users see. This makes it easier to find fast fixes to issues that could otherwise demand a costly onsite visit. Cutting-edge remote access software and expert engineers together allow Progent to repair most IT issues rapidly and economically. Progent is a pioneer in online troubleshooting and automated system analysis.
- Compatibility with Mainstream VPN Products
Progent can provide safe Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to access your system remotely without compromising system security.
- 24-hour Service for High Network Availability
For businesses with line-of-business applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are designed specifically for budget-constrained organizations whose workers require instant recourse to a Help Desk Call Center with effective phone support and full escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical knowledge, fine tuned support tools, and familiarity with enterprise networking enable companies to avoid the pitfalls of exclusive reliance on smaller service firms, independent freelance consultants, or limited internal resources.
Progent adds value by offering:
How Does Our Company Begin Receiving Remote Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified experts average more than ten years of real-world professional background, in the trenches of IT support, performing a broad variety of technical projects for a large mix of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting team. This ensures that you get not only world-class technical capability, but also a support engineer with field-tested methods for using technical knowledge to repair actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-premises visits by the minute. Consequently, you pay only for received services. Progent does not impose a higher rate for off-hours or priority support, and within California or in areas where Progent offers in-person support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no startup charge and requires no retainer for support services delivered during regular working hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for quick repairs so you will not be tempted to permit simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent can concentrate on delivering hard-to-find skills where Progent faces little competition. Businesses who work with trusted freelance consultants or who employ in-house support staffs benefit when Progent transfers information about critical technology and proven processes to make their networks more robust, secure, and efficient.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to offer 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, network monitoring can keep your IT network from stressful and costly service disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.