Immediate Online Technical Support for Fort Myers Florida IT Networks
Immediate Phone Help for Fort Myers SystemsFor organizations located in Fort Myers Florida, Progent offers online technical support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with complex infrastructure problems, as well as the services of CISSP-accredited security consultants to handle advanced security design and diagnostic jobs.

Progent's online support experts provide excellent value because they have the real-world experience and are equipped with the sophisticated tools needed to resolve the majority of network problems rapidly. Efficient support reduces direct expenses since service calls require minimal chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your company benefits additionally in incidental costs by reducing or eliminating system downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive online technical support experience is especially important for businesses that are dependent on public clouds for critical network infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be useful.

Progent's billing policy for online help is structured to stretch your network support investment. Progent charges on a per-minute basis for phone consulting, so you owe only for the support that you receive. In contrast to many remote support companies, Progent asks for no initialization charge or minimum job duration. Progent's per-minute billing unit and simple model for billing avoid situations where speedy. minor fixes manage to end up as major bills. Progent's penchant for solving technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of customized technologies and field-proven methodologies that ensure the maximum level of efficiency for remote engineering help and troubleshooting for information systems of all sizes. Progent provides protected VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the consultants of Progent's remote service group to interface to your company's environment remotely without violating system security.

Progent's powerful service reporting application keeps thorough documentation of all support that Progent's clients have received. Progent's authorized engineers have the benefit of the specifics of all help rendered to each customer by any engineer. This history of trouble tickets and responses is stored as a quickly searchable proprietary knowledge base that enables Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's high-level accreditations and close associations with major technology companies such as Cisco and Microsoft make available other vast support databases and allow priority response from manufacturers' in-house engineering staff so Progent's online consulting experts are able to determine the best solutions in the least time.

Remote technical services offered by Progent to businesses in Fort Myers Florida include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price managed services intended to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the world's leading corporations. Progent's ProSight line of network management outsourcing services addresses all critical facets of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the entire threat lifecycle including filtering, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with legal and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital files, applications and virtual machines that have become lost or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FINRA, and PCI and, when needed, can help you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide centralized control and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their connectivity appliances like switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating appliances that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT personnel and your assigned Progent consultant so that all looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can save as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you’re planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security requirements, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's ability to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for special information technology programs. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these special areas of information technology enables clients to complete major initiatives within budget and on time. Progent's special online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk support programs for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all facets of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent’s Help Desk sharing services allow your business to split the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent’s Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.

    Progent's Call Center team of seasoned network professionals provides your clients in Fort Myers Florida fast contact with a dependable technical support resource with substantial background providing telephone-based support and remote troubleshooting for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center the reputation as a key driver of business efficiency, and Progent's intent is to fix rather than simply track network problems.

  • Applications Support: Training, Development, and Integration
    Progent's Applications Experts Team provides remote professional consulting expertise and education in specific application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for popular Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information on Progent's consulting, customization, and training services, see Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; cohesive management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers companies in Fort Myers Florida remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to suit your environment so that your IT support is proactive rather than reactive. By detecting possible problems before they expand into downtime, proactive monitoring can head off disruptive and expensive service breakdowns. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or systems that support multiple platforms.
How Your Fort Myers Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online support with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Fort Myers Florida, Progent's phone-based computer support specialists can provide expert and affordable IT support the instant your company has to have it. More than 15 years of delivering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to refine online access tools to fix IT problems rapidly while avoiding the expense and lost time that comes with in-person support visits.

Even if your Fort Myers office relies on a local independent support technician or maintains an in-house IT staff that can handle common computer problems, Progent’s Microsoft and Cisco certified engineers can still provide an easy and seamless remote extension of your local resources for situations when your usual IT support personnel either lack the availability or the knowledge to resolve unexpected network emergencies or particularly complex integration projects.

Details of Progent's Remote Computer Services for Fort Myers Florida
Progent's phone support, remote troubleshooting, system security expertise, and network management services offer businesses in Fort Myers Florida unparalleled leverage for your IT budget. Whether you need occasional phone support and remote network repair or full-time Help Desk services and network administration, Progent's professionals can deliver your business world class IT support while permitting you to eliminate the cost and hassle of maintaining a full-service in-house IT organization. Key features of Progent's online help program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of IT background, refined support software, and understanding of corporate IT allow companies to escape the limitations associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

How Does My Business Begin Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.



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    ProSight LAN Watch is Progent’s server and endpoint monitoring managed service that uses advanced remote monitoring and management technology to help keep your network running at peak levels by checking the state of vital devices that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to impact productivity.

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    Progent's CISSP-certified cybersecurity experts can assist businesses of any size with any facet of IT security. Progent can create cost-effective cybersecurity solutions that guard a small office from modern threats or Progent can design, configure, and manage an end-to-end security strategy for hybrid enterprise networks that accommodate local, remote, and mobile users accessing network resources distributed across a mix of physical datacenters and various clouds.

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    • ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a unified platform to address the complete threat progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks.

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    Progent's Standard Help Desk Services provide an end-to-end solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Support services are provided at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.

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    Progent offers nationwide urgent phone support and consulting services for businesses that operate UNIX, Linux, or Solaris networks or whose information systems feature a mix of UNIX and Microsoft Windows products. Online IT help provides optimum leverage for your information technology dollar by protecting user efficiency and shortening the time billed for computer repair services. Advanced remote support utilities and experienced technicians and engineers allow Progent to solve most network issues without wasting time and expense by traveling to your site. In the vast majority of cases your network problems can be remediated over the phone or through a mix of telephone help and remote network analysis. Progent can offer the services of Cisco CCIE infrastructure experts and CISM premier security specialists to help you with the toughest system problems.

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    VMware's NSX network virtualization platform allows you to create complete logical networks in software. NSX permits virtual networks to be deployed instantly and managed with a high degree of automation regardless of the physical components used by the basic network infrastructure. VMware Site Recovery Manager (SRM) supports programmatic disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, upgrades and fixes and can produce audit reports to verify complete service restoration, validate SLAs and demonstrate compliance. When used with VMware's NSX network virtualization technology, VMware Site Recovery Manager can rapidly restore the entire logical network topology at the secondary datacenter. Progent can provide the skills of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager integration specialist to help your organization to design, configure, test and maintain a DR solution based on VMware Site Recovery Manager and VMware NSX.

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    Progent uses a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or local service firms who offer scant documentation or specifics of services performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support documentation transmitted by every consultant to each customer. The discipline of documenting and archiving support records results in more efficient support and eliminates a variety of typical misfortunes such as when a support customer is effectively held captive to a consultant who won’t let go of the keys to the kingdom.

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    • Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the complete malware attack lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks.

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    Progent's ProSight Virtual Hosting outsourcing provides complete hosting of a small or mid-size organization's servers in an environment that delivers the maximum level of availability and expandability and is also easy to transfer to another host. ProSight Virtual Hosting options are based upon mature virtualization platforms that enable small companies with mixed- platform IT systems to economize significantly on the expense of capital investments, system maintenance, and IT management while benefiting from world-class fault tolerance and an unmatched level of vendor flexibility.

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    Progent is among the most experienced IT support companies for designing email systems based on Microsoft Exchange 2000. Progent specializes in helping small and mid-size companies get the full advantages of Microsoft Exchange 2000 under typical situations such as upgrading from Microsoft Exchange 5.5, moving from an ISP-based or POP3 e-mail system, and outsourcing your Microsoft Exchange 2000 Server management.
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