For small businesses located in Fort Myers Florida, Progent offers support for information systems based on UNIX or Linux or for networks that feature a combination of UNIX and Microsoft technology. Progent has provided online support to companies in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE engineers for challenging connectivity problems, as well as the services of CISSP and CISM-certified security consultants to help with advanced security design and business continuity planning.
Progent's remote support engineers represent exceptional leverage because they are equipped with the real-world experience and the advanced tools to resolve the majority of information system issues quickly. Efficient support reduces immediate expenses because service calls take up a smaller number of chargeable consulting minutes. Online support also eliminates the expense of sending a consultant to your location. Your company saves even more in indirect expenses by minimizing or avoiding system downtime and related losses due to business disruption, disgruntled customers and vendors, idle workers, and distracted management.
Progent's pricing model for online support is designed to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you are billed exclusively for the support that you actually get. Unlike many online service organizations, Progent requires no startup fee or minimum fees. Progent's per-minute granularity and clean policy for billing prevent scenarios where quick repairs somehow turn into large bills. Progent's penchant for disposing of problems quickly results in your company spending less money.
Progent's Online Support Tools
Through years of experience, Progent has developed an arsenal of optimized tools and field-proven processes that permit the highest degree of efficiency for remote technical support and repair for small business IT networks. Progent offers secure VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN technology allows the experts of Progent's remote service group to connect to your company's environment without violating corporate security.
Progent's proprietary customer support database application stores comprehensive documentation for the support that Progent's customers have been provided. Progent's team engineers have the benefit of the specifics of assistance rendered to each client by every Progent consultant. This history of issues and fixes is structured as an easily exploitable support database that enables Progent's remote technical experts to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's advanced accreditations and working associations with important industry leaders such as Cisco and Microsoft permit access to other extensive technical support databases and allow quick response from vendors' in-house support staff so Progent's online consulting experts can find the most efficient resolutions in the least time.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's phone support in Fort Myers Florida or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for network help, visit Immediate Emergency Support.
Online Support Services Provided by Progent
Progent's remote network support engineers have credentials in a comprehensive array of products and technologies. This wide range of IT skills enables Progent's consultants to manage practically any problem that may take place in a small company information system. Credentials awarded to Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional, and Design Professional.
To support businesses with multi-platform environments, Progent also provides the services of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security experts, and CISSP-ISSAP consultants.
Online technical services available from Progent to companies in Fort Myers include:
Additional Consulting Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services address a broad array of computer technology including system architecture, email systems, network and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server economization and simplified management, and migration from legacy applications to the latest Microsoft Windows or Linux-based environments. Progent's group-based methodology for solving network issues enables quick escalation, when required, to consultants with appropriate expertise to handle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can provide urgent online help for diagnosing problems affecting UNIX/Linux networks based on popular versions of UNIX such as:
Important Linux versions for which Progent offers expertise include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for network professionals, and validates a person's networking knowledge at the master level. Cisco qualified CCIEs know how to resolve the most stubborn challenges associated with network infrastructure planning, deployment, maintenance, security, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network management utilities and developing workarounds or locating program patches. Cisco qualified CCIEs are an excellent value because their broad expertise enables them to find solutions for even the most intractable problems rapidly. In typical cases, less qualified engineers can wrestle for hours or even days with the same problems that a CCIE can dispose of in minutes.
Few consulting firms make Cisco-qualified CCIEs available to support small and medium sized companies. Progent offers quick phone contact with a Cisco-qualified CCIE so you can receive immediate help for complex network infrastructure issues that are impacting worker productivity but are beyond the comfort zone of your local IT service group or consultant. Progent's CCIE support experts can communicate with your computer system using the latest on-line support tools in order to perform quick, safe, and affordable diagnosis and remediation.
Progent's CCIEs can provide consulting for the complete line of Cisco's popular family of connectivity devices such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network solutions.
Authorized Windows Support
Progent's Microsoft-premier online support experts offer computer system problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the expertise of consulting professionals who can assist your company with a wide range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration consulting,
SharePoint Server 2019 design and configuration, Microsoft Teams consulting, Microsoft Skype for Business migration support, Lync Server management and Microsoft Communications Server upgrade, Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of online PC desktop support including Microsoft Windows 7 integration, upgrading to 64-bit workstation applications, configuring Office 2010, and streamlining desktop configuration.
CISM and CISSP Premier System Security Experts
Progent's accredited CISSP and ISSAP network security consultants can provide a variety of system protection services that can enhance the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against assaults or assist your business to clean up rapidly after a damaging breach. Security consulting services offered by Progent include: comprehensive security analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; rapid cleanup after virus and worm attacks; integrating firewalls; designing secure architectures for remote and mobile access; protecting your messaging system against viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting services to help organizations of any size integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that combine physical IT assets as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has more than 20 years of background delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent can provide the skills of world-class remote consulting professionals for contract projects that small companies often request. Billing rates for longer-term development or consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these important fields of computer technology allows clients to complete major projects economically and on schedule. Progent's special remote engineering solutions include:
How Your Fort Myers Florida Business Can Contact Progent's Online Technical Support Professionals
Call Center Expertise
Progent's Call Center service options for small and midsize companies with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk support services are designed for small organizations who lack the money or time to assemble and manage an in-house Help Desk Call Center but who want quick communication with a reliable Help Desk with professional telephone assistance plus the available expertise to escalate the most challenging problems to advanced engineers.
Progentís Co-managed Help Desk services allow your business to share the load for Help Desk services transparently between your IT staff and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation tool for managing service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk consulting services can support you in creating an effective new Call Center or improving your current organization, selecting or enhancing Help Desk application software to handle the particular requirements of your corporation, or adding occasional online personnel to reinforce your in-house Call Center team during high-demand events such as software migrations, mass updates, or installing brand new business software.
Progent's Help Desk Call Center staff of veteran information technology professionals offers your computer users in Fort Myers Florida fast assistance from a reliable support resource with years of experience delivering telephone-based support and remote diagnostics for computer environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center recognition as a key contributor to company productivity, and Progent's intent is to resolve rather than merely report technical problems.
Applications Services: Training, Custom Development, and Integration
Progent's Applications Experts Team offers remote and in-depth engineering expertise and education in key business application fields including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and education for popular Microsoft applications including CRM, MS Office Project, MS Office Word, and MS Office Excel. For more concerning Progent's consulting, customization, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Mac professionals can support the imaginative facets of Apple Mac environments by providing phone-based help services and education in graphics, sound, and motion video. Progent's support professionals can provide assistance in a range of Apple Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with common projects such as capturing or digitizing audio or video or integrating an audio/video production facility.
Remote Network Monitoring Support
Progent can provide businesses in Fort Myers Florida remote network monitoring support based on MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your environment so your network support is proactive and automated. By detecting emerging trouble spots before they evolve into crashes, remote monitoring can head off stressful and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or systems that support a variety of platforms.
To contact Progent about urgent remote assistance with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||17690 NW 78th Ave
Hialeah, FL 33015
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services