For small and midsize companies in Fort Myers Florida, Progent provides help for networks based on UNIX or Linux or for networks that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered online support to businesses in every state in the United States. (See Progent's client recommendations). In addition, Progent offers the consultation CCIE-qualified engineers for challenging connectivity problems, plus the services of CISSP-certified security consultants to help with high-level security architecture and business continuity preparedness.
Progent's remote technical support services represent excellent leverage because they are equipped with the practical background and the sophisticated technology to solve the majority of information system issues quickly. This lowers direct costs because service calls require a smaller number of chargeable consulting minutes. Online help also avoids the expense of dispatching a consultant to your location. Your organization benefits additionally with indirect expenses by reducing or avoiding network downtime and associated losses due to business discontinuity, upset customers and vendors, idle workers, and de-focused management.
Progent's pricing model for online help is structured to get the most out of your IT service dollar. Progent bills per minute for telephone-based assistance, so you are invoiced only for the support that you receive. Unlike typical online service firms, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute billing unit and clean model for pricing eliminate situations where quick fixes somehow turn into big tabs. Progent's skill at handling problems quickly translates into your business spending less money.
Progent's Remote Service Technologies
Over time, Progent has fine tuned an arsenal of optimized technologies and field-tested processes which ensure the highest degree of efficiency for remote engineering help and troubleshooting for small business IT systems. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology allows the engineers of Progent's online support team to interface to your company's computer system without compromising system security.
Progent's advanced customer support database application stores thorough histories of all service that Progent's customers have been provided. Progent's staff service personnel have access to the records of assistance rendered to every Progent customer by any Progent consultant. This history of problems and solutions is stored as a quickly searchable proprietary knowledge base that permits Progent's online support engineers to share their knowledge company-wide to ensure that the value of Progent's support grows daily. Progent's advanced accreditations and working associations with important vendors such as Cisco and Microsoft permit access to other massive technical knowledge bases and permit fast response from vendors' in-house support staff so Progent's remote consulting specialists are able to find the best resolutions in the least time.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone services in Fort Myers Florida or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for IT support, go to Immediate Urgent Support.
Phone-based Technical Support Services Provided by Progent
Progent's phone-based consulting engineers have certified skills in a comprehensive set of products and technologies. This wide range of technical skills allows Progent's engineers to manage almost any emergency likely to occur in a small business information system. Credentials awarded to Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, CCVP, and Design Associate.
To help businesses with mixed-platform networks, Progent also provides access to consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Phone-based technical support services Offered by Progent to clients in Fort Myers include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services address a wide spectrum of information technology such as system architecture, email systems, system and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server consolidation and easy administration, and transitioning from older applications to current Microsoft Windows or Linux solutions. Progent's group-oriented approach to solving network issues enables quick escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux support engineers can offer emergency remote help for diagnosing anomalies within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:
Major Linux platforms for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE credential is the highest accreditation for network professionals, and certifies an individual's networking skills at the expert level. CCIEs know how to resolve even the most intractable challenges occurring in network infrastructure planning, deployment, administration, security, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's internal engineers in isolating problems with IOS network management utilities and developing workarounds or identifying program updates. Cisco qualified CCIEs provide excellent cost-effectiveness since their depth of expertise enables them to solve the most intractable problems quickly. In many instances, less experienced service providers can struggle for hours or days with identical tasks that a CCIE can fix in minutes.
Few service firms make CCIEs accessible to help small and mid-size businesses. Progent can provide quick phone contact with a Cisco CCIE so you can get timely help for severe network infrastructure problems that are impacting worker productivity but are not within the experience of your local computer maintenance personnel. Progent's Cisco CCIE engineers can connect to your computer system via the latest on-line troubleshooting tools to perform quick, safe, and economical analysis and repair.
Progent's CCIEs can provide expertise in the entire range of Cisco's top-selling selection of infrastructure products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus VPN technology.
Certified Microsoft Windows Support
Progent's Microsoft-premier online support experts offer computer problem solving and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help your company with a broad range of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint 2019 planning and integration, Microsoft Teams migration expertise, Skype for Business Server migration support, Lync Server 2013 integration and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Server Online training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full range of remote desktop support services such as Microsoft Windows 7 migration help, preparing for to 64-bit desktop software, configuring Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's accredited CISM and CISSP network security consultants offer a variety of system protection solutions to bolster the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or assist your business to recover rapidly after a damaging breach. Security solutions offered by Progent cover thorough security audits utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recuperation from malicious attacks; installing firewalls; establishing secure mechanisms for off-site and mobile communication; guarding your messaging system from viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting services to help businesses of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that utilize on-premises IT assets along with public cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent offers the skills of seasoned remote consulting experts for special projects that small businesses frequently need. Progent's charges for longer-term development or consulting projects are set according to the level of expertise of the engineers required. Progent's background in these special areas of information technology allows customers to execute critical initiatives within budget and on schedule. Progent's special online consulting services include:
How Your Fort Myers Florida Business Can Contact Progent's Remote Service Experts
Call Center Services
Progent's Help Desk support alternatives for small organizations with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center services are intended for smaller companies who lack the resources to assemble and manage an internal Help Desk but who want quick response from a dependable Call Center with proficient telephone support as well as the available expertise to escalate complex tasks to high-level consultants.
Progentís shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can guide you in building an efficient new Help Desk Call Center or improving your established organization, evaluating or enhancing Help Desk Call Center software to handle the particular requirements of your business, or adding occasional online personnel to supplement your internal Call Center group to handle demanding scenarios like software transitions, major upgrades, or installing new business software.
Progent's Help Desk team of veteran information technology professionals offers your clients in Fort Myers Florida instant assistance from a reliable support group with substantial experience offering phone help and online repair service for networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Call Center recognition as a significant contributor to business efficiency, and Progent's aim is to resolve and not simply record IT issues.
Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting staff offers phone-based and in-depth consulting expertise and training in specific business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for Microsoft applications including CRM, Office Project, Office Word, and Excel. To read more information concerning Progent's expertise, custom development, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Mac experts can promote the imaginative elements of Mac environments by offering remote consulting support and training in imaging, audio, and motion video. Progent's consultants can provide help in a large selection of Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with specific projects such as scanning or digitizing audio or video or establishing an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent offers companies in Fort Myers Florida remote network monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent to suit your environment so your IT maintenance is proactive and automated. By detecting looming problems before they expand into crashes, remote monitoring can minimize stressful and costly network crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks that support a variety of platforms.
To get in touch with Progent about urgent online help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or go to Contact Progent.
Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Miami and South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||17690 NW 78th Ave
Hialeah, FL 33015
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services