For small companies in Fort Myers Florida, Progent provides support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Microsoft technology. Progent has delivered remote support to businesses in every state in the U.S. (See Progent's customer testimonials). Progent also can furnish the expertise of CCIE-qualified network specialists for complex infrastructure problems, plus the assistance of CISA and CISSP-accredited security engineers to help with advanced security architecture and business continuity preparedness.
Progent's online technical support services offer exceptional leverage because they are equipped with the real-world background and the advanced tools to resolve the majority of information system problems quickly. This reduces immediate expenses because solutions take up fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your organization benefits even more in indirect costs by reducing or avoiding network outages and related losses resulting from business disruption, upset customers and vendors, idle workers, and distracted management.
Progent's billing policy for online support is designed to get the most out of your IT service investment. Progent bills by the minute for telephone-based consulting, so you are charged only for the support that you actually get. Unlike typical online support firms, Progent imposes no startup fee or minimum fees. Progent's one-minute granularity and clean model for billing do away with scenarios where speedy. minor fixes manage to turn into substantial bills. Progent's penchant for handling problems quickly translates into your business conserving cash.
Progent's Remote Technical Support Technologies
Over the years, Progent has fine tuned a collection of optimized technologies and field-proven processes that allow the maximum level of effectiveness for online help and repair for small company IT networks. Progent offers safe VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity enables the consultants of Progent's online support team to interface to your company's network remotely without breaching corporate security.
Progent's highly evolved customer support database application includes comprehensive histories for the service that Progent's customers have been provided. Progent's team service personnel have access to the records of services rendered to every customer by every Progent consultant. This database of problems and responses is organized as an easily retrievable proprietary knowledge base that permits Progent's online support experts to communicate their knowledge with the whole team to ensure that the value of Progent's support services grows over time. Progent's advanced accreditations and working relationships with key industry leaders including Cisco and Microsoft permit access to additional massive technical support knowledge bases and permit priority access to vendors' internal support staff so Progent's online service specialists can come up with the best resolutions in the least time.
Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's remote support in Fort Myers Florida or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT help, visit Immediate Emergency Support.
Phone-based Technical Services Offered Progent
Progent's remote network support professionals offer advanced credentials in an extensive array of technologies. This breadth of IT skills allows Progent's consultants to address virtually any crisis likely to crop up in a small or midsize company information system. Certifications awarded to Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, and Design Professional.
To help customers with multi-operating system environments, Progent also provides the support of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Online support services Offered by Progent to customers in Fort Myers include:
Additional Support Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services cover a broad range of information technology including network architecture, email systems, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server hardware economization and simplified management, and migration from legacy applications to current Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving network problems promotes fast escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can offer emergency phone-based help for diagnosing problems within UNIX/Linux networks based on leading versions of UNIX including:
Major Linux versions for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE certification is the premier recognition for network infrastructure professionals, and indicates a person's networking skills at the master level. Cisco CCIEs know how to resolve the most difficult problems encountered in network infrastructure design, installation, maintenance, protection, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house support staff in isolating anomalies with IOS Software network administration tools and coming up with workarounds or identifying software patches. Cisco CCIEs are an excellent cost-effectiveness since their depth of experience enables them to fix even the most intractable problems quickly. In typical instances, less qualified consultants can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few service organizations make CCIEs available to help small and mid-size businesses. Progent can provide fast phone access to a Cisco authorized CCIE so your company can get timely help for serious network issues that are lowering worker productivity but are outside the comfort zone of your ordinary computer support providers. Progent's Cisco-qualified CCIE engineers can communicate with your network via state-of-the-art on-line support technology to perform efficient, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's market leading selection of infrastructure products including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) technology.
Authorized MS Windows Expertise
Progent's Microsoft-premier online service professionals can deliver computer system troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist you with a broad variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 Server deployment,
MS Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint 2019 planning and deployment, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment consulting, Lync Server integration and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a full range of online PC desktop consulting and support services including Windows 7 migration help, preparing for to 64-bit desktop applications, integrating Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Certified System Security Specialists
Progent's qualified CISSP and ISSAP security engineers can provide a variety of system protection services to improve the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or assist you to clean up rapidly following a damaging breach. Security support services available from Progent cover in depth network security evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast cleanup after malicious assaults; integrating firewalls; establishing secure architectures for remote and mobile communication; securing your messaging system against spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting support to help businesses of any size integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that combine physical resources as well as public cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud migration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has over two decades of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent can provide the skills of seasoned remote consulting experts for contract IT projects that small businesses often request. Billing rates for ongoing consulting projects are set based on the qualifications of the engineers required. Progent's experience with these special fields of computer technology enables customers to execute major projects within budget and on schedule. Progent's special remote engineering solutions include:
How Your Fort Myers Florida Business Can Contact Progent's Remote Service Professionals
Call Center Support
Progent's Call Center service offerings for small businesses with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Call Center services are intended for smaller businesses who don't have the money or time to support an in-house Call Center but who require quick communication with an effective Call Center with proficient phone support plus the technical depth to escalate the most challenging tasks to advanced engineers.
Progentís Co-managed Help Desk services allow your business to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution based on the leading professional services automation (PSA) platform for handling service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Call Center consulting expertise can guide you in creating an efficient new Help Desk Call Center or enhancing your current one, selecting or modifying Call Center software to address the special needs of your corporation, or adding occasional online staff to reinforce your internal Call Center team to handle unusually busy scenarios like software migrations, major upgrades, or installing new business software.
Progent's Help Desk Call Center staff of experienced information technology experts offers your customers in Fort Myers Florida quick access to an efficient support resource with years of background delivering telephone-based help and remote repair service for IT systems based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk perception as a solid driver of company performance, and Progent's target is to resolve instead of simply annotate network issues.
Business Applications Services: Education, Customization, and Integration
Progent's Applications Experts Group can supply online and in-depth engineering expertise and training in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver expertise, custom development, and training for familiar Microsoft applications including CRM, Project, MS Office Word, and Office Excel. For additional information about Progent's consulting, customization, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Mac experts can support the artistic aspect of Mac environments by offering phone-based consulting services and training in imaging, audio, and video. Progent's support professionals can provide assistance in a large selection of Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special jobs such as scanning or digitizing audio/video or building an audio/video post production facility.
Remote Network and Server Monitoring Support
Progent offers companies in Fort Myers Florida remote computer system monitoring support powered by Microsoft Operations Manager network monitoring, enhanced by Progent to accommodate your business so that your network maintenance is proactive rather than reactive. By spotting emerging trouble spots before they expand into network outages, automated monitoring can minimize disruptive and expensive service breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments that incorporate a variety of platforms.
To contact Progent about urgent online support with UNIX, Linux, Solaris, or macOS and OS X environments, visit Progent's Urgent Online Help, phone 1-800-993-9400, or see Contact Progent.
South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||17690 NW 78th Ave
Hialeah, FL 33015
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services