For small companies in Fort Myers or anywhere in the state of Florida, Progent offers technical support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Microsoft platforms. Progent has provided online support to companies in every state in the U.S. (Refer to Progent's client recommendations). Progent also offers the expertise of CCIE-qualified engineers for complex connectivity issues, as well as the assistance of CISA and CISM-accredited security engineers to handle high-level security architecture and disaster recovery preparedness.
Progent's remote technical support services offer exceptional value due to the fact that they have the real-world experience and the sophisticated tools to resolve most information system issues rapidly. This lowers immediate expenses since service calls require fewer billable minutes. Online help also avoids the cost of sending an engineer to your location. Your organization benefits even more in incidental expenses by reducing or avoiding system outages and associated costs due to business disruption, disgruntled clients, unproductive workers, and de-focused management.
Progent's pricing policy for remote help is structured to get the most out of your network support dollar. Progent charges by the minute for phone assistance, so you owe just for the services that you receive. In contrast to many online support firms, Progent asks for no service activation fee or minimum fees. Progent's one-minute granularity and simple model for billing do away with scenarios where fast fixes somehow turn into major tabs. Progent's penchant for dealing with technical issues efficiently translates into your business spending less money.
Progent's Online Service Technologies
Over the years, Progent has refined an array of optimized tools and field-proven methodologies which permit the maximum degree of effectiveness for remote technical support and repair for small company information networks. Progent offers protected VPN support for gateways from multiple leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN technology permits the staff of Progent's remote service group to interface to your company's environment without violating network security.
Progent's advanced technical support database system stores extensive records describing the support that Progent's clients have received. Progent's team consultants have the benefit of the specifics of services provided to each client by any Progent consultant. This database of anomalies and solutions is stored as a quickly exploitable internal knowledge base that enables Progent's remote technical professionals to share their experiences company-wide to make sure that the quality of Progent's support grows daily. Progent's high-level accreditations and close relationships with key industry leaders such as Cisco and Microsoft make available additional extensive technical databases and permit quick access to vendors' internal support staff with the result that Progent's online service experts can arrive at optimal resolutions in the least time.
Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's phone services in Fort Myers or anywhere in Florida or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT support, go to Immediate Urgent Support.
Phone-based Support Services Available from Progent
Progent's remote network support professionals possess certified skills in an extensive set of products and technologies. This broad range of capability enables Progent's consultants to resolve practically any problem that may occur in a small company network. Credentials awarded to Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), CCVP, and Design Professional.
To provide assistance to businesses with multi-platform environments, Progent also provides the services of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical services available from Progent to clients in Fort Myers and anywhere in the state of Florida include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services cover a broad range of information technology including network infrastructure, messaging systems, system and operational security, UNIX and Windows integration, VMware products for server hardware consolidation and simplified administration, and migration from legacy systems to current Windows or Linux-based environments. Progent's team-oriented approach to solving technical issues enables quick escalation, when required, to consultants with appropriate expertise to handle challenging situations. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX/Linux support engineers can offer emergency phone-based assistance for diagnosing problems within UNIX/Linux networks powered by leading derivatives of UNIX including:
Major Linux platforms for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- RedHat Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco CCIE certification is the highest recognition for network infrastructure consultants, and indicates an individual's network technology knowledge at the expert level. Cisco qualified CCIEs can deal with the most stubborn problems associated with network infrastructure planning, integration, maintenance, protection, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal engineers in analyzing problems with Cisco IOS Software network management utilities and coming up with workarounds or locating program updates. CCIEs are an excellent cost-effectiveness since their depth of expertise permits them to resolve the most complex problems quickly. In many instances, less seasoned consultants can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few consulting providers make CCIEs available to support small and medium sized companies. Progent offers quick phone access to a Cisco-qualified CCIE so your company can get urgent help for severe network problems that are lowering business efficiency but are not within the comfort zone of your regular network support providers. Progent's CCIE support experts can interface to your computer system using state-of-the-art on-line troubleshooting technology to provide efficient, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's top-selling family of connectivity devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst switches, plus Virtual Private Network solutions.
Authorized Windows Experts
Progent's Microsoft-premier remote support experts offer network problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of support professionals who can assist your company with a wide variety of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint 2019 design and integration,
Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of remote desktop consulting and support services including Windows 7 migration, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining workstation deployment.
CISM and CISSP Premier System Security Specialists
Progent's qualified CISM and CISSP network security consultants can provide a variety of system protection solutions that can enhance the protection of your UNIX/Linux, Solaris, Mac or Windows environment against attacks or help your business to recuperate quickly following a damaging breach. Security support services available from Progent include: thorough network security analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; rapid recuperation from malicious assaults; setting up firewalls; establishing secure mechanisms for off-site and mobile access; defending your messaging infrastructure from viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting services to help businesses of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that utilize local IT assets along with public cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of public cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background delivering advanced consulting services online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent can provide the skills of world-class online consulting experts for contract IT projects that small companies often need. Progent's charges for ongoing consulting projects are set according to the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology allows clients to execute major projects economically and on time. Progent's special remote consulting services include:
How Your Fort Myers Company Can Contact Progent's Online Service Experts
Call Center Expertise
Progent's Call Center support alternatives for small and midsize companies with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Standard Call Center support services are intended for small businesses who lack the money or time to create an in-house Help Desk but who require quick communication with a dependable Call Center with professional telephone assistance as well as the in-depth expertise to escalate complex tasks to advanced consultants.
Progentís shared Help Desk services allow your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the leading PSA tool for handling service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Call Center consulting expertise can guide you in building an efficient new Help Desk or improving your existing organization, evaluating or modifying Help Desk Call Center software to meet the particular requirements of your company, or providing temporary phone support personnel to reinforce your in-house Help Desk Call Center team during high-demand situations like software transitions, mass upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of experienced information technology consultants gives your clients in Fort Myers or anywhere in the state of Florida quick access to a dependable support group with substantial experience delivering telephone-based support and remote diagnostics for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk Call Center recognition as a major contributor to business success, and Progent's goal is to resolve instead of merely report IT issues.
Business Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Experts staff provides online professional engineering support and education in special application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for popular Microsoft business applications including CRM, Project, Office Word, and Excel. To read more about Progent's expertise, custom development, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Mac professionals can support the creative elements of Mac systems by providing remote help support and training in graphics, audio, and video. Progent's consultants offer assistance in a large selection of Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with specific procedures such as scanning or digitizing audio/video or integrating an audio/video production facility.
Online Network Monitoring Support
Progent offers businesses in Fort Myers, or anywhere in the state of Florida, remote network and server monitoring services powered by Microsoft Operations Manager network monitoring and reporting, enhanced by Progent for your business so your computer maintenance is proactive and automated. By anticipating looming issues before they evolve into downtime, remote monitoring can avoid inconvenient and expensive network breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems that support a mix of OS platforms.
To contact Progent about emergency phone-based support with UNIX, Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.