For small businesses located in Fort Myers Florida, Progent offers support for networks powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft platforms. Progent has delivered remote support to businesses in all 50 states in the United States. (See Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE engineers for challenging connectivity problems, plus the services of CISA and CISM-accredited security consultants to help with high-level security architecture and business continuity preparedness.
Progent's online technical support services represent exceptional leverage because they are equipped with the real-world experience and the sophisticated technology to solve the majority of network issues quickly. Efficient support lowers immediate costs because solutions accumulate fewer chargeable minutes. Online help also eliminates the cost of dispatching a consultant to your site. Your organization saves even more in incidental costs by minimizing or avoiding network downtime and associated costs stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted executives.
Progent's pricing model for remote help is designed to maximize the impact of your network support dollar. Progent charges per minute for phone assistance, so you pay only for the support that you actually get. In contrast to typical remote support organizations, Progent requires no startup charge or minimum payments. Progent's one-minute granularity and simple model for billing prevent situations where quick fixes somehow turn into substantial bills. Progent's penchant for disposing of problems efficiently translates into your company spending less cash.
Progent's Online Technical Support Technologies
Through years of experience, Progent has refined an arsenal of optimized technologies and proven methodologies that allow the highest level of effectiveness for remote technical support and troubleshooting for small company information systems. Progent provides secure Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN access enables the experts of Progent's remote service group to access your system remotely without breaching corporate security.
Progent's powerful service database application stores comprehensive documentation describing the support that Progent's clients have received. Progent's authorized service personnel have the benefit of the records of all help provided to every Progent customer by any Progent consultant. This history of problems and solutions is organized as an easily exploitable proprietary knowledge base that allows Progent's remote support engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support grows daily. Progent's high-level accreditations and close associations with important vendors including Cisco and Microsoft make available additional massive support databases and permit quick access to manufacturers' in-house support staff so Progent's online service experts can arrive at the most efficient resolutions quickly.
Initiate Online UNIX/Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's remote support in Fort Myers Florida or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network help, visit Immediate Urgent Support.
Online Support Services Available from Progent
Progent's remote support professionals offer credentials in an extensive array of disciplines. This broad scope of technical skills permits Progent's engineers to tackle virtually any crisis that may occur in a small company network. Credentials held by Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, and Design Associate.
To support clients with multi-OS networks, Progent also offers access to engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Online technical support services Offered by Progent to customers in Fort Myers include:
Special Support Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a wide spectrum of information technology including network infrastructure, messaging solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware economization and simplified management, and migration from older systems to current Microsoft Windows or Linux environments. Progent's group-oriented methodology for resolving technical problems enables quick escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can offer emergency phone-based assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Important Linux variants for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure professionals, and certifies an individual's technical knowledge at the expert level. Cisco CCIEs can resolve even the most intractable problems encountered in network design, deployment, maintenance, security, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network management tools and developing alternate approaches or locating software patches. Cisco CCIEs provide excellent cost-effectiveness since their deep expertise allows them to find solutions for the most intractable problems quickly. In typical instances, less experienced service providers can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few service firms make CCIEs available to support small and medium sized businesses. Progent offers quick phone contact with a Cisco-qualified CCIE so your company can receive timely support for serious network infrastructure problems that are crippling business efficiency but are beyond the scope of your ordinary IT support resources. Progent's CCIE engineers can tie into your environment via the latest remote support technology to perform efficient, safe, and economical analysis and remediation.
Progent's CCIEs can provide expertise in the complete line of Cisco's market leading selection of connectivity devices including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst Series switches, plus Virtual Private Network technology.
Authorized Windows Experts
Progent's Microsoft-certified online support professionals can provide computer system repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help you with a broad variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 planning and configuration,
MS Exchange Server 2016 migration, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration consulting services,
SharePoint 2019 design and integration, Microsoft Teams configuration help, Microsoft Skype for Business Server migration support, Lync Server integration and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full range of remote PC desktop support services such as Microsoft Windows 7 integration, moving to 64-bit workstation software, configuring Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's qualified CISSP and ISSAP security consultants offer a variety of security services to improve the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows network against attacks or help your company to recover rapidly after a damaging breach. Security solutions available from Progent cover thorough security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; rapid recovery from malicious assaults; setting up firewalls; designing secure mechanisms for off-site and mobile connectivity; protecting your email system from spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote support to help businesses of any size integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that combine local resources as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent offers the skills of seasoned online consulting experts for contract IT projects that small businesses frequently request. Progent's charges for ongoing consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these important areas of computer technology allows customers to execute critical initiatives economically and on time. Progent's project-based online engineering solutions include:
How Your Fort Myers Florida Business Can Contact Progent's Remote Support Experts
Help Desk Services
Progent's Help Desk Call Center programs for small organizations with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Call Center services are designed for smaller companies who don't have the money or time to assemble and manage an in-house Help Desk Call Center but who need quick communication with an efficient Help Desk Call Center with professional phone support as well as the technical depth to escalate the most challenging trouble tickets to advanced engineers.
Progentís shared Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of seasoned technical support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the top PSA tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Call Center consulting support can assist you in creating an effective new Help Desk or enhancing your established one, selecting or modifying Call Center application software to handle the unique needs of your business, or adding temporary phone support personnel to supplement your existing Help Desk Call Center group to handle high-demand events such as software migrations, major upgrades, or rolling out new business software.
Progent's Help Desk team of seasoned information technology experts gives your customers in Fort Myers Florida immediate communication with a reliable support resource with extensive experience offering phone consulting and online repair service for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk the reputation as a crucial driver of business success, and Progent's goal is to resolve rather than merely document network problems.
Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Team provides remote and in-depth consulting support and education in key business application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for familiar Microsoft applications such as CRM, Microsoft Project, MS Word, and Microsoft Excel. To find out additional information concerning Progent's consulting, customization, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Mac consultants can support the creative aspect of Apple Mac computing by offering remote help services and education in graphics, audio, and motion video. Progent's support professionals can provide expertise in a variety of Apple Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with specific procedures such as scanning or digitizing audio/video or building an audio/video production studio.
Remote Network and Server Monitoring Services
Progent offers companies in Fort Myers Florida remote network and server monitoring support centered around MS Operations Manager IT infrastructure monitoring, enhanced by Progent for your business so your computer maintenance is proactive and automated. By detecting potential issues before they result in downtime, system monitoring can minimize stressful and costly network crises. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments based on a combination of platforms.
To contact Progent about urgent online support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Online Support, phone 1-800-993-9400, or see Contact Progent.
Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Miami and South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||17690 NW 78th Ave
Hialeah, FL 33015
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services