Immediate Online Help for Fort Myers Florida Computer Systems
For companies in Fort Myers Florida, Progent offers online help for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online support to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to handle challenging networking problems, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to help with high-level security architecture and troubleshooting issues.
Progent's remote support experts offer exceptional leverage due to the fact that they possess the practical experience and have access to the sophisticated technology necessary to solve the majority of information system issues quickly. This lowers immediate expenses because solutions accumulate fewer chargeable consulting minutes. Online help also avoids the cost of dispatching a consultant to your site. Your organization saves even more in incidental costs by minimizing or avoiding system outages and associated losses resulting from business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's advanced online technical support experience is especially valuable for businesses that are dependent on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be useful.
Progent's pricing model for online support is structured to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are invoiced just for the support that you receive. In contrast to typical remote support companies, Progent imposes no initialization fee or minimum payments. Progent's per-minute billing unit and clean model for pricing do away with situations where fast repairs manage to turn into big tabs. Progent's penchant for dealing with technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an array of customized tools and field-proven methodologies that promote the highest level of effectiveness for online engineering help and troubleshooting for IT systems of any size. Progent provides protected VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the engineers of Progent's online support team to connect to your environment without violating system security.
Progent's powerful service reporting application maintains thorough histories of all support that Progent's customers have been provided. Progent's team consultants have access to the details of all help delivered to every customer by every Progent engineer. This archive of issues and solutions is organized as a quickly accessible internal knowledge base that permits Progent's online technical engineers to share their experiences company-wide to make sure that the value of Progent's support services grows over time. Progent's high-level certifications and working relationships with key industry leaders such as Cisco and Microsoft make available other massive technical support knowledge bases and permit fast access to vendors' internal support staff so Progent's online consulting specialists are able to find the most efficient solutions promptly.
Remote services available from Progent to businesses in Fort Myers Florida include:
Certified Microsoft Windows Expertise
Progent's Microsoft-premier online service engineers offer computer repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help your company with a wide variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration consulting services, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration, and Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Office Access Programming,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop consulting and support services to help your business to install, integrate, troubleshoot, and administer workstations and laptops based on Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the management of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for network consultants, and certifies a person's technical knowledge at the expert level. Cisco CCIEs know how to deal with the most challenging challenges surrounding network design, installation, management, compliance, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or locating program updates. CCIEs provide excellent cost-effectiveness since their broad experience allows them to fix problems quickly. In typical cases, less seasoned consultants can struggle for many hours or days with identical tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can interface to your environment using the latest on-line support tools to perform efficient, secure, and economical diagnosis and remediation.
South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||17690 NW 78th Ave
Hialeah, FL 33015
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services
Progent's CCIEs can provide consulting for all of Cisco's popular selection of infrastructure products. Cisco infrastructure expertise available from Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers consulting, Catalyst switch consulting and support, Nexus switch consulting and support services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless VoIP phones integration, Cisco Meraki wireless AP planning and configuration, Cisco Aironet Wireless Access Points planning and integration help, Cisco WiFi controllers support Services, Cisco VPN Integration help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Premier System Security Engineers
Progent's qualified CISM and CISSP security and compliance consultants can provide a range of system protection solutions to improve the safety of your Windows, Apple macOS and OS X, or Linux environment against attacks or help your business to recuperate rapidly after a damaging breach. Security consulting services available from Progent cover thorough information security audits using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after malicious assaults; installing firewalls; establishing safe architectures for remote and mobile communication; defending your email system against spam and directory harvest attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online support to help organizations of all sizes connect their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that combine on-premises IT assets along with public cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud integration support services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of background delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a consistent runbook for recovering services rapidly after an outage. SRM provides centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and patches and can generate audit reports to verify full service recovery, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud solutions that provide high availability, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high degree of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer remote consulting services to cover a broad spectrum of computer technologies including network infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and simplified management in networks that combine Linux with Microsoft Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also help with transitioning from older applications to Windows or Linux-based environments. Progent's group-oriented approach to resolving network issues promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support costs.
Important Linux variants for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate services designed to enable small and mid-size businesses to utilize the same advanced technology used by many of the world's leading corporations. The ProSight portfolio of network monitoring and management services addresses all critical aspects of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to guard endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including protection, detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital data, apps and VMs that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security companies to deliver web-based management and comprehensive security for your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, reconfigure and debug their connectivity hardware like routers, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that require important updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your Progent consultant so all potential issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance expert. The interview is intended to assess your organization's ability to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup environment that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract IT programs. Billing rates for ongoing consulting tasks are set according to the qualifications of the consultants required. Progent's background in these important areas of computer technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Fort Myers Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Support
Progent's Help Desk programs for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all aspects of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Help Desk consulting support can guide you in building an effective new Help Desk Call Center or revamping your established organization, evaluating or enhancing Call Center application software to meet the particular requirements of your business, or adding temporary phone support staff to supplement your in-house Call Center resources during demanding scenarios like software transitions, major upgrades, or installing brand new applications.
Progent's Call Center staff of seasoned network professionals gives your customers in Fort Myers Florida instant access to a dependable support resource with substantial background providing phone help and online diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk the reputation as a crucial driver of business efficiency, and Progent's goal is to resolve instead of merely record network problems.
- Business Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Consulting staff provides phone-based professional engineering support and education in key business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, customization, and education for familiar Microsoft applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For more about Progent's consulting, programming, and education offerings, go to Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, expand or tune your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent can deliver companies in Fort Myers Florida remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to accommodate your business so that your network maintenance is proactive rather than reactive. By uncovering potential issues before they grow into downtime, automated monitoring can ward off stressful and costly service crises. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments powered by a mix of platforms.
To contact Progent about urgent online help with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Fort Myers Florida, Progent's phone-based network support engineers can deliver professional and affordable system support whenever your company has to have it. More than a decade of offering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine online connectivity technology to repair computer problems rapidly while eliminating the expense and lost productivity associated with in-person service calls.
Even if your Fort Myers organization has a local independent support technician or employs an in-house IT staff that know how to handle ordinary computer issues, Progentís Microsoft and Cisco certified consultants can provide an easy and transparent remote expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to resolve unexpected network emergencies or particularly complex integration problems.
Details of Progent's Online Computer Services for Fort Myers Florida
Progent's phone support, Internet-based repair, system security expertise, and network management services offer companies in Fort Myers Florida unparalleled leverage for your support budget. Whether you need occasional telephone support and remote troubleshooting or full-time Help Desk call center support and system management, Progent's professionals can deliver your company world class IT support while permitting you to avoid the expense and hassle of carrying a large internal IT staff. Key features of Progent's online help services include:
- Immediate Phone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to businesses in Fort Myers Florida and is also ideal for customers in more remote areas that have a limited supply of technicians with in-depth expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support company, Progent has the use of a broad array of Microsoft support utilities, technical information, and continuing education.
- Per Minute Billing to Reduce Expenses
Progent provides online support on a minute-by-minute basis, so you are charged only for the services you use. Progent has no minimum charge for online support and imposes no ongoing subscription fee for services delivered during regular working hours. This saves you from facing big bills for simple fixes.
- Access to Cisco Network Infrastructure Specialists
Progent's certified experts for Cisco can provide access to authorized specialists who have experience in planning, deploying, and managing networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, reliable, and protected infrastructure for wireline and wireless networking.
- Application Specialists Consulting
Progent's basic consulting offerings include system integration, Microsoft Exchange consulting, network security design, and Co-managed Help Desk services. Progent's Application Experts group offers world-class consulting support for critical application areas. Help offered by the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Project and Project Online Support
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, SQL Server 2016 Software Development, and SQL Server 2014 Software Development and Debugging
Oracle Management and Application Programming
MySQL Database Administration and Application Programming
Apple Mac Consulting
Amazon Marketplace Web Service Application Development
By providing a convenient one-stop resource for network generalists and specialists, Progent is able to tailor fast, inexpensive, and comprehensive information technology solutions that align with the unique requirements of your company.
- Advanced Remote Connectivity Software
Secure remote access permits Progent's service experts to see precisely what your customers see. This makes it easier to find fast fixes to issues that might otherwise require an expensive onsite service call. Sophisticated remote connectivity tools and experienced engineers together allow Progent to resolve most network problems quickly and affordably. Progent is an industry leader in offsite support and automated network tracking.
- Compatibility with Leading VPN Products
Progent supports safe VPN access for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- Round-the-Clock Service for Maximum System Uptime
For businesses with line-of-business applications, Progent can provide optional round-the-clock remote support services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help produce maximum system availability.
- Help Desk Services
Progent's Help Desk Call Center services are intended specifically for budget-conscious companies whose workers need immediate access to a Help Desk Call Center with effective telephone support and complete escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of IT knowledge, refined remote support software, and understanding of corporate IT allow companies to avoid the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal IT help.
Progent stands out by providing:
How Does My Business Start Getting Online Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional background, at the front lines of IT service, executing a broad variety of IT tasks for a large array of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices training that Progent teaches its consulting team. This means that you get not only world-class IT capability, but also a support engineer with proven approaches for applying computer knowledge to fix actual network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site help per minute. As a result, you are charged just for delivered services. Progent does not demand a higher rate for off-hours or emergency support, and within California or in areas where Progent offers in-person service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no service activation fee and requires no monthly commitment for services delivered during normal business hours. Many support firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for fast fixes so you will not be forced to permit less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent has few competitors. Companies who work with familiar freelance consultants or who employ internal support personnel benefit when Progent transfers information about new technology and tested methodologies to make their networks more robust, protected, and efficient.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only support firms to provide 24x7 system tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your network support to be proactive instead of reactive. By anticipating possible issues before they cause downtime, system monitoring can keep your IT network from painful and expensive service losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.