Immediate Online Technical Support for Fort Myers Information Networks
For companies in Fort Myers or anywhere in the state of Florida, Progent offers remote support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided online support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to help with challenging infrastructure problems, plus the services of CISA and CISSP-qualified cybersecurity experts to handle advanced security design and diagnostic jobs.
Progent's remote technical support experts provide excellent value due to the fact that they possess the real-world background and have access to the advanced technology needed to resolve most information system problems rapidly. Efficient support lowers immediate costs since solutions use up minimal billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your company saves even more in indirect expenses by reducing or eliminating system outages and related losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote technical support know-how is particularly valuable in environments that rely on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an alternative.
Progent's billing model for online help is designed to stretch your IT service investment. Progent charges per minute for telephone-based consulting, so you owe just for the support that you receive. In contrast to typical online support firms, Progent imposes no service activation charge or minimum job duration. Progent's per-minute billing unit and clean model for billing avoid situations where quick fixes manage to end up as big bills. Progent's skill at disposing of problems efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of customized tools and field-tested methodologies which ensure the maximum level of effectiveness for online technical support and troubleshooting for information networks of any size. Progent provides safe VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the experts of Progent's remote service group to connect to your company's environment remotely without violating network security.
Progent's advanced technical support reporting application maintains comprehensive documentation of the support that Progent's customers have received. Progent's staff service personnel have the benefit of the records of services rendered to every Progent customer by any consultant. This database of trouble tickets and resolutions is structured as a quickly exploitable internal knowledge base that permits Progent's online technical engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's advanced certifications and close relationships with key vendors such as Cisco and Microsoft open up additional massive technical databases and allow priority response from vendors' in-house product engineers so Progent's online consulting specialists can arrive at the most efficient resolutions in the least time.
Online support available from Progent to customers in Fort Myers and throughout the state of Florida include:
Certified MS Windows Experts
Progent's Microsoft-expert remote service experts can provide computer system repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help you with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid deployment support, Microsoft Skype for Business Server migration consulting, Lync Server integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a wide array of affordable PC desktop consulting and support services to assist your business to install, configure, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to centralize the management of your desktops and web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking consultants, and certifies an individual's networking knowledge at the master level. Cisco CCIEs know how to deal with even the most stubborn problems occurring in network design, integration, administration, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco's internal engineers in analyzing problems with IOS Software network management utilities and coming up with workarounds or identifying program updates. CCIEs represent an excellent cost-effectiveness since their deep experience enables them to solve problems quickly. In many instances, less seasoned consultants can wrestle for hours or days with the same tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can interface to your environment using sophisticated remote troubleshooting tools in order to perform efficient, secure, and affordable analysis and remediation.
Progent's CCIEs can provide assistance with all of Cisco's top-selling family of connectivity appliances by providing services that include:
CISM and CISSP Premier System Security Experts
Progent's accredited CISM and CISSP security and compliance consultants offer a range of security solutions to enhance the safety of your Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or help your company to recuperate quickly following a serious penetration. Security solutions available from Progent include: thorough information security assessment utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; fast recuperation from malicious assaults; integrating firewalls; designing secure architectures for off-site and mobile connectivity; defending your messaging system against spam and DHA attacks; and instituting round-the-clock network monitoring.
Progent offers expert remote support to help companies of any size connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that utilize local resources along with public cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has more than two decades of background providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a consistent workflow for recovering applications and services quickly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, updates and patches and can generate reports to verify complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, deploy, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation independent of the hardware making up the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide online support services to cover a wide array of computer technologies such as system infrastructure, email systems, system and operational security, plus UNIX and Windows coexistence. For server consolidation and simplified management in environments that include Linux and Microsoft Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux-based solutions. Progent's team-based approach to resolving network issues promotes fast escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and lowers support expense.
Important Linux versions for which Progent offers expert support include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services intended to enable small and medium-size organizations to utilize the same cutting-edge technology used by many of the world's leading corporations. The ProSight suite of network monitoring and management services covers all critical areas of modern networking such as email content filtering, security and compliance, automated backup/recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis technology to defend endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including blocking, identification, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you prove compliance with government and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital files, apps and VMs that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security vendors to provide centralized control and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway device provides a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so all potential issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with data security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your company's preparedness to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup system that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract information technology programs. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these special fields of computer technology allows clients to complete major initiatives economically and on schedule. Progent's special remote consulting solutions include:
How Your Fort Myers Business Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Call Center programs for organizations with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, co-managed Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve complex issues.
Progent's Help Desk consulting services can guide you in creating an efficient new Help Desk Call Center or enhancing your existing one, identifying or enhancing Call Center software products to address the unique needs of your corporation, or providing temporary phone support staff to work with your existing Help Desk team to deal with high-demand events such as software migrations, major upgrades, or installing brand new business software.
Progent's Call Center team of experienced network consultants provides your clients in Fort Myers or anywhere in the state of Florida instant communication with a large support group with years of background providing telephone-based support and online troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center recognition as a key enabler of company success, and Progent's target is to fix rather than simply report network problems.
- Business Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Team offers online professional engineering expertise and education in key application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and education for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's expertise, programming, and education services, refer to Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Fort Myers, or anywhere in the state of Florida, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to fit your environment so that your IT maintenance is proactive rather than reactive. By spotting looming problems before they evolve into full-scale emergencies, remote monitoring can ward off disruptive and expensive service failures. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or systems that support a mix of OS platforms.
To get in touch with Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Remote Help, call 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Fort Myers or throughout the state of Florida, Progent's online computer support engineers can deliver expert and affordable IT help the moment your business requires it. More than a decade of delivering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine online access tools to solve computer problems rapidly while avoiding the cost and lost time associated with on-site service calls.
Even if your Fort Myers business works with a regular freelance consultant or maintains an in-house organization that know how to deal with ordinary network issues, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to deal with unexpected system crises or especially challenging integration problems.
Features of Progent's Online Computer Services for Fort Myers
Progent's phone support, Internet-based repair, network security expertise, and network management services give companies in Fort Myers or anywhere in the state of Florida the greatest leverage for your support investment. Whether you need one-time telephone support and remote troubleshooting or ongoing Help Desk services and network administration, Progent's experts can deliver your business enterprise-level network support while allowing you to eliminate the expense and hassle of maintaining a large in-house IT staff. Highlights of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to businesses in Fort Myers and is also ideal for customers in more remote areas of Florida that have a limited supply of consultants with proven experience supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has the use of a wide selection of Microsoft support tools, service information, and on-going education.
- By the Minute Rates to Reduce Costs
Progent provides remote help on a minute-by-minute billing plan, so you are billed only for the support you receive. Progent requires no minimum charge for phone support and imposes no ongoing retainer for support services delivered during regular business hours. This saves you from facing big bills for routine fixes.
- Availability of Cisco Network Design Specialists
Progent's certified experts for Cisco can provide help from on-staff specialists with skill in designing, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can provide a CCIE or CCNP to show you how to build fast, reliable, and secure connectivity for wireline and wireless networking.
- Application Experts Team
Progent's basic support offerings consist of system integration, MS Exchange Server consulting, network security planning, and shared Help Desk services. Progent's Experts Team offers in-depth consulting expertise for critical business applications. Support offered by the Application Experts staff covers:
Dynamics GP Consulting and Programming
MS Project and Project Online Support
Microsoft Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Design, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle Project Management and Application Programming
MySQL DBA Services and Software Programming
Apple Mac Help
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a convenient centralized resource for network generalists and application experts, Progent can tailor timely, affordable, and thorough IT solutions that meet the special needs of your business.
- Sophisticated Online Connectivity Tools
Protected remote connectivity allows Progent's service professionals to observe precisely what your customers see. This makes it easier to produce fast fixes to issues that could otherwise demand a costly onsite service call. Sophisticated online access software and expert technicians together allow Progent to resolve most network problems rapidly and economically. Progent is a pioneer in offsite support and remote system monitoring.
- Support for Leading VPN Gateways
Progent can provide secure VPN access for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to access your system remotely without compromising network security.
- 24-hour Service for High Network Uptime
For businesses with line-of-business applications, Progent offers optional 24x7 online technical services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager, this offering can help ensure high system uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are designed especially for budget-constrained organizations whose workers need instant recourse to a Help Desk Call Center with expert telephone support and full escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, range of IT expertise, refined support tools, and familiarity with enterprise networking enable companies to escape the pitfalls of excessive reliance on smaller service firms, individual freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does Our Company Start Getting Remote Computer Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry background, in the trenches of IT support, executing a wide range of IT projects for an extensive array of customers. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its support team. This ensures that you get not only expert technical help, but also a support engineer with field-tested approaches for using computer knowledge to solve actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to charge for online service and on-site visits per minute. Consequently, you are invoiced just for received support. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and requires no retainer for support services provided during normal business hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for quick fixes so you will not be forced to allow simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent faces few competitors. Businesses who utilize familiar independent consultants or who employ internal support staffs benefit when Progent passes on information about new technology and tested processes to make their networks more robust, secure, and productive.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service companies to offer round-the-clock network tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating potential issues before they cause lost productivity, system monitoring can keep your information network from painful and costly service disruptions.
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.