Immediate Remote Troubleshooting for Fort Myers Florida Networks
For businesses in Fort Myers Florida, Progent provides remote technical support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered online support to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex infrastructure issues, as well as the services of CISA and CISSP-accredited security consultants to handle high-level security architecture and diagnostic issues.
Progent's remote support engineers offer excellent value due to the fact that they possess the practical background and are equipped with the advanced tools required to solve most information system problems quickly. This lowers immediate expenses since service calls accumulate fewer chargeable consulting minutes. Remote support also eliminates the cost of sending an engineer to your site. Your organization saves even more in incidental costs by reducing or eliminating system downtime and related losses resulting from business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's extensive online technical support experience is especially valuable in environments that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be useful.
Progent's pricing model for online help is designed to leverage your IT service dollar. Progent bills by the minute for phone consulting, so you pay just for the support that you actually get. In contrast to typical online support firms, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and simple model for billing avoid scenarios where fast fixes manage to turn into large bills. Progent's skill at disposing of technical issues efficiently means you saves cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has refined an arsenal of optimized tools and field-tested methodologies which allow the maximum degree of effectiveness for online technical support and troubleshooting for computer systems of any size. Progent provides safe VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's online support team to connect to your company's system remotely without breaching system security.
Progent's powerful customer support reporting application stores comprehensive documentation of the support that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of assistance rendered to each Progent customer by any Progent consultant. This archive of anomalies and fixes is structured as a readily searchable proprietary database that allows Progent's remote technical professionals to share their knowledge company-wide to ensure that the value of Progent's support grows over time. Progent's extensive list of accreditations and close associations with major technology companies such as Cisco and Microsoft make available other vast technical databases and permit quick response from manufacturers' internal support staff so Progent's online service experts can come up with optimal solutions promptly.
Remote support services offered by Progent to clients in Fort Myers Florida include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert online service engineers can provide computer repair and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist your company with a broad variety of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams planning and integration, Skype for Business migration consulting, Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of affordable desktop support services to assist your business to deploy, integrate, troubleshoot, and manage workstations and laptops based on Windows. Progent's desktop support services include offering Microsoft Windows 10 migration support services plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE credential is the top accreditation for network infrastructure engineers, and validates a person's network technology knowledge at the master level. CCIEs know how to resolve the most stubborn issues surrounding network infrastructure design, deployment, administration, compliance, and repair. Cisco qualified CCIEs work closely with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network administration utilities and coming up with alternate approaches or locating software updates. CCIEs provide exceptional value since their depth of experience enables them to resolve problems rapidly. In typical cases, less qualified service providers can wrestle for hours or days with identical tasks that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE engineers can communicate with your environment by means of sophisticated remote support technology to perform fast, secure, and economical diagnosis and remediation.
Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Miami and South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||17690 NW 78th Ave
Hialeah, FL 33015
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's industry-leading selection of infrastructure products by offering services that include:
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of security services that can improve the immunity of your Windows, macOS and OS X, Linux, or UNIX environment against assaults or help your business to clean up rapidly following a damaging breach. Security services offered by Progent include: in depth information security analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; fast cleanup after virus and worm assaults; installing firewalls; designing secure mechanisms for off-site and mobile access; protecting your email system from viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting support to help businesses of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that seamlessly combine on-premises resources along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience delivering high-level consulting support online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable workflow for restoring services rapidly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and patches and can generate reports to verify complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and manage a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the physical components making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer online support services to cover a wide array of computer technologies such as system architecture, email solutions, network and operational security, plus UNIX and Windows integration. For server economization and easy management in environments that incorporate Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also help with transitioning from older applications to Windows or Linux solutions. Progent's team-based approach to solving technical issues promotes quick escalation, when required, to engineers with task-relevant experience to handle complex situations. This accelerates repair of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can offer emergency remote help analyzing anomalies affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price services intended to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions used by many of the industry's leading corporations. Progent's ProSight series of network management outsourcing services covers all key aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the entire threat lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also help you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital data, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to deliver web-based management and world-class protection for your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, reconfigure and debug their connectivity hardware such as routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding devices that need important updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so all potential issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security requirements, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's ability either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup/recovery environment that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract IT projects. Progent's charges for longer-term development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's experience with these special fields of computer technology enables clients to complete critical projects within budget and on schedule. Progent's project-based remote engineering services include:
How Your Fort Myers Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Expertise
Progent's Help Desk service options for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all facets of online desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle the most issues.
Progentís Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution based on the top PSA tool for handling service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Call Center staff of experienced information technology professionals offers your workers in Fort Myers Florida fast access to a dependable support group with substantial experience delivering telephone-based help and online repair service for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk recognition as a solid contributor to business productivity, and Progent's intent is to solve rather than just record IT problems.
- Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Experts Group provides phone-based professional consulting expertise and training in specific application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for familiar Microsoft business applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's consulting, programming, and training offerings, refer to Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver companies in Fort Myers Florida remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to fit your business so your IT support is proactive rather than reactive. By detecting potential problems before they expand into full-scale emergencies, system monitoring can minimize disruptive and expensive service failures. Progent can also use network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks that incorporate a mix of platforms.
To get in touch with Progent about urgent remote help with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Support, call 1-800-993-9400, or see Contact Progent.
For organizations and startups in Fort Myers Florida, Progent's phone-based network support engineers can deliver effective and cost-effective system help the moment your organization requires it. Long experience providing online tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote connectivity tools to solve IT problems quickly while eliminating the expense and lost productivity associated with on-premises support calls.
Even if your Fort Myers organization deals with a regular freelance consultant or employs an in-house organization that know how to handle typical computer problems, Progentís Microsoft and Cisco certified consultants can still provide a convenient and seamless remote extension of your local resources in cases when your usual IT support personnel either lack the bandwidth or the expertise to resolve sudden network crises or especially complex integration problems.
Details of Progent's Online Network Support for Fort Myers Florida
Progent's phone help, remote troubleshooting, network security consulting, and system management services offer companies in Fort Myers Florida the greatest leverage for your support budget. Whether you need one-time telephone help and remote network repair or full-time Help Desk services and system administration, Progent's experts can provide your office enterprise-level network support while permitting you to eliminate the cost and hassle of maintaining a large in-house IT staff. Key features of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to companies in Fort Myers Florida and is also ideal for customers in geographic regions that lack technicians with in-depth expertise supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting company, Progent has the advantage of a wide range of Microsoft support utilities, service information, and on-going training.
- By the Minute Billing to Reduce Expenses
Progent provides remote help on a by-the-minute billing plan, so you are charged only for the services you use. Progent has no minimum charge for online support and requires no monthly retainer for services provided during normal working hours. This keeps you from paying big invoices for routine repairs.
- Availability of Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco offers access to on-staff professionals who have skill in designing, deploying, and managing networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, reliable, and secure infrastructure for local and remote networking.
- Application Experts Group
Progent's core support offerings include technology integration, Microsoft Exchange consulting, network security planning, and shared Help Desk services. Progent's Application Experts Team offers world-class consulting support in specific business applications. Support offered by the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Project and Project Online Expertise
Microsoft Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Consulting
BI Reporting Development and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Development, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle Project Management and Software Development
MySQL Management Support and Software Design
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a full service one-stop resource for IT generalists and specialists, Progent can deliver fast, inexpensive, and comprehensive IT solutions that fit the unique needs of your company.
- State of the Art Online Access Software
Protected remote connectivity permits Progent's service experts to observe precisely what your customers see. This makes it possible to produce quick solutions to problems that could otherwise demand an expensive personal service call. Effective remote connectivity tools and experienced technicians together enable Progent to repair most IT problems rapidly and economically. Progent is a pioneer in offsite troubleshooting and remote network tracking.
- Compatibility with Leading VPN Gateways
Progent supports secure VPN access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- Round-the-Clock Support for Maximum Network Availability
For offices with line-of-business applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce high network uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are designed specifically for budget-constrained offices whose workers need instant recourse to a Help Desk Call Center with effective phone support and complete escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT knowledge, refined remote support tools, and familiarity with corporate IT allow companies to avoid the limitations associated with excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.
Progent adds value by offering:
How Does My Business Begin Receiving Remote Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified experts average more than a decade of hands-on professional background, at the front lines of network support, executing a wide variety of IT tasks for a large array of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices standards that Progent instills in its support personnel. This guarantees that you get not just expert technical skills, but also a support engineer with field-tested approaches for using computer knowledge to repair real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for remote support and in-person help per minute. Consequently, you owe only for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no startup charge and requires no retainer for services provided during normal working hours. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick repairs so you will not be forced to permit simple problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a sophisticated support reporting system that records and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small support firms who offer scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the service reports sent by every staff member to every customer. The practice of documenting and organizing support records results in more efficient support and avoids a variety of typical misfortunes such as when a service client is effectively held hostage to a consultant who wonít release vital service information.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to provide round-the-clock network monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering potential problems before they result in downtime, network monitoring can keep your information network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.