Fast Online Help for Fort Myers Florida Computer Systems
Immediate Online Help for Fort Myers SystemsFor companies located in Fort Myers Florida, Progent offers online support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have delivered remote support to businesses in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to handle complex networking problems, plus the services of CISSP-accredited security consultants to help with high-level security design and diagnostic issues.

Progent's online technical support experts provide excellent leverage due to the fact that they have the practical experience and are equipped with the sophisticated tools required to resolve most network problems quickly. Efficient support lowers immediate costs because service calls accumulate minimal chargeable minutes. Remote support also avoids the expense of sending an engineer to your site. Your organization benefits even more in incidental costs by reducing or avoiding system outages and related costs due to business disruption, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced remote technical support expertise is especially valuable for organizations that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.

Progent's billing policy for remote support is designed to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you are charged just for the support that you actually get. In contrast to many online support organizations, Progent imposes no startup surcharge or minimum payments. Progent's per-minute granularity and clean policy for billing prevent scenarios where quick repairs manage to turn into substantial tabs. Progent's penchant for handling technical issues efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of optimized technologies and field-proven processes that ensure the maximum degree of effectiveness for remote consulting and repair for computer networks of all sizes. Progent provides safe VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the engineers of Progent's remote service group to access your company's network remotely without violating network security.

Progent's advanced customer support database system keeps extensive records describing the support that Progent's clients have received. Progent's staff consultants have access to the details of services provided to each client by every Progent consultant. This database of anomalies and resolutions is structured as a conveniently retrievable internal database that enables Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's advanced accreditations and working relationships with important vendors including Cisco and Microsoft open up other vast technical databases and allow priority access to manufacturers' internal support staff with the result that Progent's remote service specialists are able to determine the most efficient solutions quickly.

Remote support services provided by Progent to clients in Fort Myers Florida include:

ProSight Fixed-price IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services intended to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the world's leading enterprises. Progent's ProSight line of network management outsourcing services covers all critical areas of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis tools to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the complete threat progression including protection, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you prove compliance with government and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product companies to produce ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup operations and allow transparent backup and rapid restoration of vital files/folders, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss resulting from equipment breakdown, natural calamities, fire, malware like ransomware, human mistakes, ill-intentioned employees, or application bugs. Managed services in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these fully managed backup services are best suited for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer organizations of any size a flexible and affordable alternative for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT network. In addition to optimizing the security and functionality of your computer environment, Progent's software/firmware update management services permit your IT team to concentrate on line-of-business projects and tasks that deliver the highest business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo supports single-tap identity confirmation with iOS, Android, and other personal devices. Using Duo 2FA, when you sign into a protected application and enter your password you are requested to verify your identity via a unit that only you possess and that is accessed using a different network channel. A wide selection of devices can be utilized as this added form of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may designate multiple verification devices. For details about ProSight Duo identity authentication services, refer to Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time and in-depth management reporting tools created to work with the top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to provide web-based control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, track, optimize and debug their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating devices that need critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your Progent consultant so all looming problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an objective assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's ability to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup environment that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the services of world-class online consulting experts for special IT projects. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's background in these special fields of information technology allows clients to execute critical projects economically and on schedule. Progent's special online consulting solutions include:

  • Call Center Services
    Progent's Help Desk service offerings for businesses with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Call Center consulting support can support you in building an effective new Call Center or revamping your current one, evaluating or customizing Help Desk Call Center software products to meet the special requirements of your business, or adding temporary phone support staff to supplement your internal Help Desk group to deal with high-demand scenarios like software migrations, major upgrades, or rolling out new applications.

    Progent's Help Desk Call Center team of seasoned information technology experts provides your customers in Fort Myers Florida rapid communication with an effective network service group with years of background offering phone help and remote troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk recognition as a crucial contributor to company performance, and Progent's policy is to fix instead of merely report IT issues.

  • Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group provides phone-based professional engineering expertise and education in special business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, custom development, and training for Microsoft applications including CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For more on Progent's expertise, custom development, and training services, refer to Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer world-class online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of Microsoft System Center2, expand or optimize an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers companies in Fort Myers Florida remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can adapt Operations Manager for your environment so that your network support is proactive and automated. By detecting emerging issues before they cause network outages, system monitoring can minimize stressful and expensive information system failures. Progent can also use network monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or networks powered by a combination of OS platforms.
How Your Fort Myers Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or go to Contact Progent. For companies and startups in Fort Myers Florida, Progent's phone-based network support engineers can deliver expert and cost-effective IT help the instant your organization needs it. Over 20 years of delivering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to fix network problems quickly while avoiding the cost and lost productivity that comes with in-person support calls.

Even if your Fort Myers organization has a regular independent consultant or maintains a full time IT staff that know how to deal with day-to-day computer issues, Progent's Microsoft and Cisco certified consultants can offer an easy and seamless remote extension of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the knowledge to address unexpected network crises or particularly complicated integration projects.

Advantages of Progent's IT Support for Businesses in Fort Myers Florida
Progent's remote technical help services allow your Fort Myers business to experience the advantages of timely, expert IT support without the cost of maintaining a full-time IT organization. Your information system will acquire greater strategic worth by being more reliable, productive, and protected. Benefits to your company include:

  • Seamless virtual extension of your local IT resources
    For most organizations in Fort Myers Florida, nearby computer support resources, whether consisting of outside consultants or an internal IT staff, can take care of the majority of technical problems. On the other hand, major troubles can strike when your regular resources are overstretched or unavailable, and some problems may involve IT products that is unfamiliar to your local service personnel. In these cases, Progent's on-call service specialists provide an easy, fast, and budget-friendly solution to augment your regular help and to convey useful knowledge to increase your capability to resolve future issues in-house.

  • Reduced Reliance on Individual Consultants
    For network maintenance, smaller companies often depend on independent freelance consultants. While independent consultants carry less internal costs than big support organizations and can afford to charge lower rates, they are often overbooked, making it hard to respond rapidly to crisis situations. If an independent service provider is busy with another customer, ill, on a trip, or in class, the lack of reserve personnel may force your company to wait for assistance during an emergency. As your company grows, network downtime and trouble with vital software are more costly. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides a ready source of backup service experts to insure your network is always available.

  • Create a Solid Foundation for Smooth Expansion
    Businesses typically begin with an information architecture implemented on a shoestring budget. Without a proper framework, slap-dash fixes often get piled onto a shaky foundation. As a company grows, reliability and expandability issues can impede the productivity of the business. These badly built environments need proper assessment, intelligent long-term planning, and broad-based IT expertise to upgrade to a network infrastructure that can offer the solid foundation to handle vital business demands and ease future expansion.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller organizations require guidance and technical training to negotiate an increasingly complicated array of technology options available for accelerating business growth and improving efficiency. They hardly need a network engineer who is motivated to resell a certain vendor's technology. Network consulting and product selling can lead to a situation where the proposed solution is built around a profitable product rather than the genuine requirements of a client. Progent avoids these conflicts of interest by selling only services instead of products. This enables Progent to match technical expertise with the best interests of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of IT experience, fine tuned support tools, and familiarity with enterprise networking allow companies to escape the pitfalls associated with exclusive dependence on smaller service firms, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on industry background, in the trenches of network support, performing a broad variety of technical tasks for an extensive mix of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support personnel. This means that you get not just world-class IT help, but also a support engineer with field-tested methods for using technical knowledge to fix real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-site visits by the minute. Consequently, you are billed just for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in regions where Progent offers in-person service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no startup charge and asks no monthly commitment for services provided during normal business hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for fast solutions so you will not be tempted to allow simple problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all billed support activities. Unlike some freelance consultants or small support firms who offer minimal documentation or details of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service documentation transmitted by every staff member to each customer. The practice of detailing and archiving support activity results in more effective service and avoids a slew of common problems such as when a service customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to offer 24x7 network tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By revealing potential issues before they result in downtime, network monitoring can keep your information network from painful and expensive service disruptions.
How Does My Business Start Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.



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    Progent's staff of Microsoft and Cisco Certified experts average more than ten years of real-world professional background, in the trenches of IT support, executing a broad range of technical projects for a large mix of customers. Every Progent consultant shares a proven set of personal best practices that are incorporated into company-wide leading practices training that Progent instills in its consulting staff. This means that you get not just expert IT help, but also a support engineer with proven methods for using computer knowledge to solve real-world IT problems efficiently.

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    Progent provides small organizations a pair of ultra-affordable security evaluation scanning packages that provide, for a preset fee, remotely managed inventory scans of your network security profile which are evaluated by certified information security specialists who assess the data collected by the remote scan, deliver unbiased evaluations of your current network security, and make recommendations for improvements. Progent offers two non-overlapping security inventory scanning packages for external and internal security testing that are priced to fit the restricted budgets of small businesses while delivering enterprise-quality assessments of your IT network's vulnerability to attack.

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    Progent can provide affordable online access to an Oracle MySQL RDBMS administrator or software developer and can help organizations of all sizes to configure and maintain MySQL in a robust IT environment that offers high levels of speed, expandability, and protection. Progent also has proven skill helping businesses port databases from Oracle to MySQL.

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    Microsoft Office Communications Server delivers IM and presence as part of a scalable, enterprise-grade solution featuring advanced protection, transparent compatibility with popular Microsoft products, an extendable, industry-standard development environment, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. Communications Server allows lower costs and elevated operational efficiencies, increased individual output, and better intellectual property security. Microsoft Office Communications Server 2007 has been replaced by Lync Server, which itself has been replaced by Skype for Business. Progent's certified IM and Presence experts offer remote and onsite configuration support and mediation help for your Office Communications Server environment and can help your organization to assess the costs and benefits of upgrading to Skype for Business. Progent can also assist you to design and implement a smooth upgrade that will add significant strategic value to your information network

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    Progent's Cisco certified network infrastructure experts offer advanced support services for Cisco Unified Communications Manager (formerly CallManager). Progent can assist you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server high availability solutions.

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    Progent's ProSight Virtual Hosting and Management outsourcing provides complete hosting of a small company's servers in a solution that gives the maximum degree of availability and scalability and is also simple to move to another host. ProSight Virtual Hosting and management options are based upon mature virtualization platforms that enable small companies with mixed- platform environments to save dramatically on the costs of capital investments, system support, and IT administration while benefiting from world-class reliability and an unprecedented degree of vendor flexibility.

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    Progent can provide enterprise customers the help of a NetApp-certified consultant to deliver online or onsite expertise for NetApp's entire family of SAN storage software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror data replication, SnapVauly incremental D2D backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for storage partitioning, OnCommand Reporting and Insight analytics, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware lines. Components of NetApp SAN solutions supported by Progent include system dsign, hybrid-cloud integration, virtualization, migrations, non-disruptive patching, storage management, information assurance, disaster recovery, and remediation. Progent offers Level 3 support to help you to resolve problems with NetApp SAN environments efficiently following leading practices.

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    If you need help creating, improving, or troubleshooting business aplications for Windows, any version of Linux, or the Web, Progent's team of programmers, database architects, and project managers can make sure you get the job done on schedule and within your budget. Progent's experienced software developers can provide affordable and efficient online help for projects as small as creating Vidual Basic scripts for Excel or as large as rolling out line-of-business database applications based on Microsoft SQL Server or MySQL.

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    Cisco's Small Business family of access points are Linux-powered units intended as entry-level wireless solutions for small offices. Progent's Cisco CCIE-certified wireless network consultants can provide remote or onsite configuration and debugging services to help you to plan, configure, upgrade, tune, administer and troubleshoot Cisco Small Business wireless access point environments of any scale or architecture.

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    Progent's Microsoft certified experts offer small and medium size businesses world-class consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables companies to deliver important software rapidly and reliably to specified users, lower software costs and adhere to licensing agreements by understanding patterns of usage, enhance Windows protection by increasing your knowledge of vulnerability and by delivering critical patches, manage your external workforce through industry standards independent of connection or location, and lower operational expenses by fully exploiting the administrative capabilities incorporated into Windows. Progent's SMS engineers can help you use SMS economically for automated software and application deployment, security patch control, and resource monitoring management including program and hardware inventory.

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    If your business does not need urgent remote help but expects to need assistance with your information system soon, you can conserve time and money and ensure that the appropriate expertise will be available when you require it by getting in touch with a Progent sales specialist and registering as a client. For more information, call 800-993-9400 or email information@progent.com.

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    Progent's data center support services are intended for companies with equipment housed at IDCs or data center colocation hosting sites and in need of on-demand on-site help at the colo facility as well as remote support from Microsoft and Cisco Premier professionals. Progent provides a complete array of IDC and data center and colocation consulting services including system topology analysis, Windows and UNIX server integration and support, tech support for server and telecommunications networking, development and installation of zero-downtime configurations, architecting and deploying layered security defenses, firewall configuration and support, configuring load balancing solutions, and planning high-availability server and storage clustering systems.

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    Progent's Apple Mac support engineers can help you with a broad array of system foundation areas including network architecture, off-site and mobile access, internetwork compatibility, protection, and emerging technologies such as VoIP and fast wireless connectivity. For company networks built solely on Mac OS X or for environments that use a combination of Mac, Linux and Windows based servers and desktops, Progent has the experience and size to handle the complexity of designing, configuring, and maintaining a system infrastructure that is robust, safe, efficient and supportive of your business objectives. Progent can show you how to deploy Apple's Xserve enterprise servers, Xserve RAID fault-tolerant storage products, and Xsan SAN solution. Progent can also give you access to certified experts to support Cisco routers and switches.

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    Microsoft Small Business Server (SBS) is an affordable collection of essential servers that offers the foundation for a powerful but manageable information. The inter-connectivity demands of the Microsoft .NET components included with Microsoft Small Business Server 2011 requires an IT consultant with real-world background and extensive knowledge in designing and implementing cohesive end-to-end information technology systems. Progent's Microsoft-certified experts have extensive experience with the technologies built into SBS 2011 and Microsoft SBS 2008. This expertise assures you success in installing, managing, and troubleshooting IT solutions powered by the Microsoft SBS suite of servers and programs.

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    Progent's temporary staff augmentation services enable businesses to respond to sudden increases in demand for network professionals without incurring the costs and delays that come with vetting and hiring reliable technical help and without adding to your permanent head count.

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    For Windows desktop and application virtualization, Progent offers the expertise of a Citrix-certified XenDesktop consultant who can assist you to design a XenDesktop environment that improves the business value of your IT network; configure XenDesktop technology with your physical and virtual servers, user devices, and peripherals; migrate your older desktop virtualization software to current releases of XenDesktop; and provide advanced remote technical support. Progent can also train your network managers to follow best practices to manage your XenDesktop solution effectively.

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    For small and midsize organizations, computer security and compliance is excessively complicated to stay ahead of yet too risky to overlook. The world's largest enterprises have been breached, and the top cloud service providers have occasionally been taken down. It looks as though there's no place to hide. Progent makes it economical for smaller organizations to carry out critical security tasks effectively by offering the advantage of billed time to the closest minute with no minimum charge for remote support. This means you have access to a world-class computer consultant to deliver just the help you need whenever you require it. Progent's CISA, CISM, GIAC, CISSP and ISSAP certified consultants can assist you with any aspect of system security including vulnerability audits, virus screening and recovery, spam and email content filtering, email data loss protection, regulatory compliance reporting, and creating a complete security strategy.

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    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent has little competition. Mid-size businesses who work with familiar freelance service providers or who employ in-house IT staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more reliable, secure, and productive.

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    Progent's Test and Training Lab at the QTS Internet Data Center can be used for piloting line-of-business applications, creating efficient system upgrade procedures, evaluating and tuning performance, planning or verifying business continuity solutions, resolving compatibility problems, and establishing training systems for the latest products and technologies. For Progent customers without sufficient in-house resources to assemble effective pilot systems, the lab cuts capital costs and technical risk while keeping critical network projects on schedule.

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