Immediate Online Technical Support for Fort Myers Florida Computer Networks
For businesses located in Fort Myers Florida, Progent offers online help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have delivered online support to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to solve challenging infrastructure problems, as well as the assistance of CISA and CISSP-qualified cybersecurity consultants to help with advanced security design and diagnostic jobs.
Progent's online technical support experts provide excellent leverage due to the fact that they have the real-world experience and are equipped with the advanced technology required to solve most information system issues quickly. Efficient support reduces immediate expenses because solutions require minimal billable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your organization saves additionally in indirect costs by minimizing or avoiding network downtime and associated losses due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced online consulting experience is especially valuable for businesses that rely on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's pricing model for remote support is structured to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you owe exclusively for the services that you actually get. Unlike typical remote support organizations, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and simple model for billing avoid scenarios where speedy. minor repairs somehow turn into big bills. Progent's penchant for dealing with problems efficiently means you saves money.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined an array of optimized tools and proven methodologies that permit the maximum level of effectiveness for remote technical support and repair for computer networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's remote service group to connect to your environment without violating corporate security.
Progent's sophisticated technical support reporting system maintains comprehensive histories for the support that Progent's customers have received. Progent's authorized service personnel have the benefit of the details of services provided to every customer by any engineer. This database of problems and fixes is organized as a conveniently accessible internal knowledge base that permits Progent's remote support engineers to share their experiences with the whole team to make sure that the value of Progent's support services improves daily. Progent's advanced accreditations and working relationships with important industry leaders including Cisco and Microsoft open up other extensive technical databases and allow fast response from manufacturers' in-house engineering staff so Progent's remote service specialists are able to come up with the best resolutions promptly.
Remote support services available from Progent to clients in Fort Myers Florida include:
Authorized MS Windows Support
Progent's Microsoft-premier online support engineers can provide computer problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help you with a wide range of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of affordable PC desktop support services to assist your business to install, configure, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the administration of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE certification is the premier accreditation for network consultants, and validates a consultant's networking knowledge at the expert level. Cisco-qualified CCIEs know how to resolve even the most stubborn issues encountered in network infrastructure planning, deployment, maintenance, security, and repair. CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating problems with Cisco IOS Software network management tools and developing workarounds or locating software updates. Cisco qualified CCIEs represent an exceptional value since their broad expertise permits them to fix problems rapidly. In typical cases, less seasoned consultants can wrestle for hours or days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified consultants can interface to your computer system via sophisticated on-line support technology in order to provide quick, safe, and economical diagnosis and remediation.
Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Miami and South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||17690 NW 78th Ave
Hialeah, FL 33015
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's top-selling selection of connectivity products. Cisco technology consulting available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch consulting services, Nexus switch consulting services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet Wireless Access Points deployment help, Cisco wireless controllers integration consulting, Cisco VPN Setup and troubleshooting services, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts can provide a range of system protection services that can enhance the safety of your Windows, macOS and OS X, or Linux network against internal or external threats or help your business to recover quickly after a damaging penetration. Security solutions offered by Progent cover in depth information security audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid recuperation from virus and worm assaults; setting up firewalls; designing secure mechanisms for remote and mobile communication; securing your messaging system against viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers advanced remote consulting to help organizations of any size connect their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that utilize local resources along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has over two decades of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable workflow for recovering applications and services rapidly after an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and fixes and can produce audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help your organization to plan, deploy, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud solutions that provide maximum uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide phone-based support services to cover a wide spectrum of information technologies including system infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware economization and simplified management in networks that incorporate Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to Windows or Linux-powered solutions. Progent's group-based approach to resolving technical problems enables quick escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can offer urgent remote help troubleshooting anomalies within UNIX, Linux, or Solaris networks based on popular versions of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same best-of-breed technology used by some of the world's leading enterprises. The ProSight line of network monitoring and management services covers all key aspects of information technology including email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis technology to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire threat progression including blocking, detection, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical data, apps and VMs that have become lost or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to provide centralized control and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, enhance and troubleshoot their networking appliances such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding devices that need important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system running efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent consultant so that all potential issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security standards, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's ability to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup/recovery system that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent offers the services of world-class online consulting experts for special information technology programs. Billing rates for ongoing consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these special areas of computer technology enables clients to complete major projects within budget and on schedule. Progent's special remote consulting solutions include:
How Your Fort Myers Business Can Contact Progent's Remote Technical Support Professionals
Call Center Services
Progent's Call Center programs for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small businesses a complete solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve challenging issues.
Progentís Co-managed Help Desk services allow your IT organization to share the load for Help Desk support transparently between your IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution built around the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center staff of seasoned information technology consultants gives your customers in Fort Myers Florida immediate contact with a dependable support resource with years of background providing telephone-based support and remote repair service for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk Call Center perception as a solid driver of company performance, and Progent's target is to solve and not simply document technical problems.
- Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Group can supply online advanced engineering expertise and training in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and training for Microsoft applications including CRM, MS Project, Office 365 Word, and Office 365 Excel. To read more about Progent's expertise, custom development, and training offerings, visit Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent offers organizations in Fort Myers Florida online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to fit your business so that your network maintenance is proactive rather than reactive. By spotting potential problems before they grow into downtime, remote monitoring can ward off inconvenient and costly network breakdowns. Progent can also deploy system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or systems based on a variety of platforms.
To get in touch with Progent about emergency remote assistance with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Fort Myers Florida, Progent's online computer support engineers can deliver effective and economical system support whenever your company requires it. More than 15 years of providing remote tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to solve network problems rapidly while eliminating the cost and lost time associated with on-site support calls.
Even if your Fort Myers business relies on a local independent support technician or maintains an in-house organization that know how to deal with typical computer issues, Progentís Microsoft and Cisco certified consultants are available to provide an easy and seamless virtual expansion of your local resources for situations when your usual service personnel either don't have the bandwidth or the knowledge to solve unexpected network crises or particularly complicated integration problems.
Features of Progent's Remote Network Services for Fort Myers Florida
Progent's online help, Internet-based troubleshooting, system security expertise, and network management services offer offices in Fort Myers Florida unparalleled leverage for your support investment. Whether you need occasional phone help and remote troubleshooting or ongoing Help Desk support and system management, Progent's professionals can provide your office world class IT support while allowing you to eliminate the expense and administration overhead of running a full-service internal IT organization. Highlights of Progent's online help program include:
- Immediate Telephone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to companies in Fort Myers Florida and is also ideal for networks in more remote areas that have a limited supply of technicians with in-depth expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the advantage of a wide array of Microsoft support utilities, service databases, and continuing training.
- By the Minute Billing to Reduce Expenses
Progent offers remote support on a by-the-minute basis, so you are billed only for the services you receive. Progent requires no minimum charge for online support and imposes no periodic retainer for support services provided during normal working hours. This protects you from paying big bills for simple repairs.
- Access to Cisco Network Architecture Specialists
Progent's certified experts for Cisco can provide access to authorized specialists with skill in designing, deploying, and supporting networking environments powered by Cisco products. Progent can offer a CCIE or CCNP to show you how to create fast, reliable, and secure connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's basic support offerings include system integration, MS Exchange consulting, corporate security design, and Co-managed Help Desk services. Progent's Application Experts group can provide in-depth consulting expertise in specific business applications. Help available from the Application Experts Group includes:
Dynamics GP Support and Programming
Microsoft Project and Project Online Support
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Support
BI Reporting Consulting and Training
Power BI Consulting Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and SQL Server 2014 Application Development and Debugging
Oracle Database Administration and Software Development
MySQL Project Management and Software Design
Apple Mac Integration
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By offering a convenient centralized resource for network generalists and application experts, Progent can tailor fast, inexpensive, and thorough IT solutions that align with the specific requirements of your business.
- Advanced Remote Connectivity Tools
Secure online access allows Progent's support professionals to see exactly what your users see. This makes it possible to produce fast solutions to problems that might otherwise require a costly personal service call. Sophisticated remote access software and experienced technicians combine to allow Progent to repair most network issues quickly and economically. Progent is an industry leader in online troubleshooting and automated network analysis.
- Support for Mainstream VPN Gateways
Progent can provide safe VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.
- 24-hour Support for Maximum Network Uptime
For businesses with line-of-business applications, Progent can provide optional round-the-clock online technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help produce high network uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are intended specifically for budget-constrained companies whose workers require instant recourse to a Help Desk Call Center with expert phone support and complete escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT expertise, fine tuned support tools, and familiarity with corporate IT enable offices to avoid the pitfalls of exclusive dependence on smaller service firms, independent freelance consultants, or limited internal resources.
Progent adds value by providing:
How Does My Business Start Getting Online Computer Help from Progent?
- In-depth Knowledge of Microsoft's Complete Line of Servers
Progent can provide world-class support for Microsoftís popular server platforms with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support, Microsoft Windows Server 2008 support, Microsoft Windows 2003 Server upgrades, MS Exchange Server 2019 deployment, Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration, Exchange Server 2010 maintenance, Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to charge for phone service and in-person visits per minute. Consequently, you owe just for delivered support. Progent does not impose a higher rate for off-hours or urgent service, and within California or in regions where Progent offers in-person support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no minimum charge and asks no retainer for support services delivered during normal working hours. Many support organizations impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for quick fixes so you will not be forced to permit simple problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or small support firms who provide minimal documentation or specifics of services done, every service provided by Progent is tracked by full documentation. Every Progent staff member has use of the support documentation sent by each staff member to each client. The practice of documenting and organizing service activity allows more effective service and avoids a variety of common problems such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to provide round-the-clock remote tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering possible problems before they cause downtime, system monitoring can save your information network from painful and costly service disruptions.
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.