Fast and Affordable Online Help for Fort Myers Florida IT Networks
Urgent Phone Technical Support for Fort Myers SystemsFor businesses located in Fort Myers Florida, Progent offers online support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have provided remote support to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve complex infrastructure problems, plus the assistance of CISSP-qualified cybersecurity consultants to handle advanced security design and troubleshooting issues.

Progent's online technical support experts provide exceptional leverage due to the fact that they possess the practical background and are equipped with the advanced technology needed to resolve most information system problems quickly. This reduces immediate expenses since service calls accumulate fewer billable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your company saves additionally with incidental costs by reducing or avoiding system outages and associated costs due to business discontinuity, upset clients, idle employees, and de-focused executives. Progent's extensive online technical support know-how is particularly valuable for organizations that rely on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be an alternative.

Progent's billing model for online support is structured to leverage your IT service dollar. Progent bills by the minute for phone consulting, so you are invoiced only for the support that you actually get. In contrast to typical remote support firms, Progent requires no service activation fee or minimum fees. Progent's per-minute granularity and simple model for pricing avoid scenarios where quick fixes somehow end up as substantial invoices. Progent's penchant for dealing with problems efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined an arsenal of optimized tools and field-tested processes which ensure the maximum degree of efficiency for remote technical support and troubleshooting for information systems of all sizes. Progent's remote service group can communicate with your company's network without compromising system security.

Progent's powerful customer support reporting system keeps comprehensive documentation of the support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the details of support provided to each client by every consultant. This history of trouble tickets and resolutions is stored as a quickly searchable support knowledge base that enables Progent's remote technical engineers to communicate their experiences company-wide to ensure that the value of Progent's technical support grows over time. Progent's advanced accreditations and close relationships with major vendors including Cisco and Microsoft open up additional massive technical knowledge bases and allow priority access to vendors' in-house support staff so Progent's remote consulting experts are able to determine the most efficient resolutions promptly.

Remote technical support services provided by Progent to customers in Fort Myers Florida include:

ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, subscription-based managed services designed to allow small and medium-size organizations to utilize the same advanced technology deployed by many of the world's top enterprises. The ProSight line of network monitoring and management services covers all key facets of modern networking such as email protection, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management personnel and your Progent consultant so any looming problems can be addressed before they have a chance to disrupt productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven platform for managing your client-server infrastructure by providing an environment for streamlining common time-consuming tasks. These can include health checking, patch management, automated repairs, endpoint setup, backup and recovery, A/V defense, remote access, standard and custom scripts, asset inventory, endpoint profile reporting, and troubleshooting support. When ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it sends an alert to your specified IT personnel and your assigned Progent consultant so that emerging issues can be taken care of before they interfere with your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, optimize and debug their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that require critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time reporting utilities created to integrate with the top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup product vendors to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup operations and allow non-disruptive backup and fast recovery of important files/folders, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss caused by equipment breakdown, natural calamities, fire, cyber attacks like ransomware, human error, malicious insiders, or software bugs. Managed services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these managed backup services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to deliver centralized management and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication service plans utilize Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo supports one-tap identity verification with iOS, Android, and other personal devices. Using Duo 2FA, when you log into a secured online account and give your password you are asked to confirm who you are on a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of out-of-band devices can be utilized for this second form of authentication including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may register several verification devices. For more information about Duo identity authentication services, see Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Help Desk: Outsourced and Co-managed IT Support Desk Services
    Progent's Shared Service Desk offers a seamless extension of your corporate IT support group. End user interaction with the Help Desk, provision of technical assistance, issue escalation, trouble ticket generation and updates, performance metrics, and maintenance of the service database are cohesive whether issues are resolved by your core support organization, by Progent's team, or by a combination. You have complete versatility to expand or shrink your share of IT support work as circumstances demand. Progent provides initial deployment and onboarding of the professional services PSA software plus workflow documentation, validation and training. To find out more about ProSight Shared Help Desk, visit ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis tools to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the entire threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer businesses of all sizes a flexible and affordable solution for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your dynamic IT system. Besides maximizing the security and reliability of your IT network, Progent's patch management services free up time for your IT team to focus on more strategic initiatives and tasks that derive maximum business value from your network. Find out more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an objective assessment of the overall health of their network. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security standards, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup environment that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting experts for special IT programs. Progent's charges for ongoing consulting projects are set based on the qualifications of the consultants involved. Progent's background in these special fields of information technology allows clients to execute critical initiatives within budget and on time. Progent's project-based online engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center support alternatives for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Help Desk sharing services allow your business to split the load for Help Desk services transparently between your IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution based on the top PSA tool for managing service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Call Center team of veteran information technology professionals provides your customers in Fort Myers Florida quick communication with an efficient support resource with years of background offering phone help and online diagnostics for networks powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk recognition as a key enabler of company productivity, and Progent's intent is to fix instead of merely record technical issues.

  • Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Experts staff provides online and in-depth consulting expertise and training in specific business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide consulting, custom programming, and training for Microsoft applications such as CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To find out more on Progent's expertise, customization, and training services, go to Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer advanced remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of Microsoft System Center2, extend or tune an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Fort Myers Florida remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can adapt Operations Manager to suit your environment so that your IT maintenance is proactive rather than reactive. By exposing emerging trouble spots before they grow into crashes, remote monitoring can minimize disruptive and costly information system breakdowns. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments that support multiple OS platforms.
How Your Fort Myers Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency online assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Fort Myers Florida, Progent's online network support specialists can deliver expert and affordable system help the instant your business has to have it. More than two decades of offering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to fix network problems rapidly while eliminating the expense and lost time associated with in-person support calls.

Even if your Fort Myers company deals with a local independent consultant or employs an in-house IT staff that know how to deal with the majority of network problems, Progent's Microsoft certified engineers can still provide a convenient and seamless virtual expansion of your local resources for situations when your regular IT support personnel either don't have the time or the expertise to fix unexpected network emergencies or especially complicated integration projects.

Benefits of Progent's Network Help for Offices in Fort Myers Florida
Progent's remote network troubleshooting services enable your Fort Myers business to enjoy the advantages of timely, world-class network support without the cost of managing an in-house IT staff. Your information system will acquire greater business value by being more available, productive, and secure. Advantages to your business include:

  • Seamless virtual expansion of your on-site IT resources
    For most businesses in Fort Myers Florida, local computer service providers, whether consisting of independent consultants or an in-house IT staff, can deal with typical technical issues. However, serious problems sometimes strike when local resources are overstretched or unavailable, and some trouble may be associated with technology that is unfamiliar to your usual service personnel. In these cases, Progent's on-call support professionals offer an easy, fast, and economical solution to augment your local help and to convey valuable information to improve your ability to handle future issues locally.

  • Reduced Reliance on Freelance Service Providers
    For network maintenance, smaller offices commonly rely on individual freelance consultants. Although freelance service people have smaller overhead than larger consulting organizations and can often charge lower rates, they are sometimes stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in class, the absence of reserve personnel may require your business to go without help during an IT crisis. As your company grows, system downtime and problems with critical applications become more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides a ready source of backup support expertise to make sure your network remains up and running.

  • Create a Solid Basis for Seamless Growth
    Companies often start with an information system implemented on a shoestring budget. Lacking a proper framework, slap-dash fixes can get thrown on top of a shaky foundation. When a network grows, stability and scalability problems can hinder the success of the business. Such badly built environments need careful assessment, smart strategic planning, and wide technical expertise to evolve to a network architecture able to deliver the solid foundation to handle critical business requirements and simplify future growth.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller organizations require advice and technical education to negotiate an ever more complicated maze of product options available for accelerating business growth and improving productivity. They do not need a network engineer who is attempting to sell a specific vendor's products. Network support and product sales can lead to a scenario where the recommended solution is designed around a predetermined product instead of the true needs of a client. Progent eliminates these conflicts by offering only services instead of products. This allows Progent to match technical consulting with the real needs of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT expertise, refined remote support software, and familiarity with corporate IT enable offices to avoid the limitations associated with exclusive dependence on smaller service firms, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on industry experience, in the trenches of IT support, performing a broad variety of IT projects for an extensive array of customers. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support staff. This ensures that you get not only expert technical help, but also a consultant with field-tested approaches for applying technical knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-site help by the minute. As a result, you pay just for received support. Progent does not impose a higher rate for after-hours or urgent service, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no service activation charge and requires no monthly commitment for services provided during regular working hours. Many service firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for quick repairs so you won't be tempted to permit minor problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many independent consultants or small service firms who provide minimal documentation or details of tasks done, every service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports sent by each staff member to every client. The practice of detailing and organizing service records results in more effective support and eliminates a slew of common problems such as when a support customer is virtually held hostage to a consultant who won't release the keys to the kingdom.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to offer 24x7 system monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing possible problems before they cause downtime, system monitoring can save your IT network from stressful and costly availability losses.
How Does My Business Begin Getting Remote Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.



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