Consulting and Technical Support Services for BlackBerry Environments
BlackBerry wireless smartphones were at one time among the most popular products for achieving location-independent connectivity to messaging, scheduling, web-based applications, and other vital business information. Progent offers Fort Wayne, Indiana companies support from BlackBerry-premier experts who can help businesses to maintain existing BlackBerry deployments or transition efficiently to a current smartphone solution.
As the sophistication of small company IT technology has expanded, and as the need for world-class security, dependability, and disaster recovery has become the standard for organizations regardless of size, successful integration and maintenance of RIM BlackBerry technology has become increasingly difficult. To address issues like security, disaster recovery, and synchronization of BlackBerry handhelds with diverse email servers and corporate databases, small businesses often turn to external support firms who offer expertise in BlackBerry integration and maintenance.
Progent can provide the services of BlackBerry-premier engineers who can assist small organizations to design, administer, and repair BlackBerry-based environments economically and efficiently, eliminating the need for an internal BlackBerry technology expert and reducing the expense and stress of supporting wireless work groups. Progent's BlackBerry technology engineers have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified network security specialists. This breadth of experience, coupled with Progent's efficient online support model, gives small companies an affordable solution for incorporating RIM BlackBerry products seamlessly into their IT network.
Progent's engineers can assist your company with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Exchange Server setup so that your data and email systems function efficiently with BlackBerry BES Server. Progent can also show you how to upgrade from older editions of BlackBerry and Microsoft software, set up easy-to-use management tools to enable you to track and control BlackBerry devices across your business, recommend security policies that are right for your business, develop custom mobile applications, and ensure that your network architecture is properly designed to handle your BlackBerry clients. Also, Progent's business continuity consultants can help ensure that your BlackBerry information is included in your scheduled backup processes so that it can be recovered rapidly and safely.
Consulting Support for BlackBerry BES Server
RIM's advanced platform for administering big collections of BlackBerry devices is the BlackBerry Enterprise Server (BES). This powerful software enables Microsoft Exchange, Lotus, or Novell GroupWise clients to transmit and receive emails that are encrypted during wireless transit to ensure maximum security. BlackBerry BES Server also streamlines a broad selection of vital administrative jobs ranging from BlackBerry configuration and updates to wireless security and high availability.
Progent's BlackBerry-premier consultants can assist you to utilize RIM BlackBerry Enterprise Server to do basic jobs such as:
- Deploy and manage applications
- Schedule device, application, and policy updates
- Update BlackBerry smartphone software remotely
- Control client configurations with BlackBerry's vast selection of policies
Progent's BlackBerry-premier consultants can also assist your company to use BlackBerry Enterprise Server to perform key tasks not supported by the less advanced BES Server Express. These procedures include:
- Set up and support BES Server's high-availability architecture based on VMware
- Deploy BlackBerry devices wirelessly
- Set custom administration roles
- Monitor and report on the health of your solution
Expert BlackBerry Technical Support Available Online from Progent
Progent's certified BlackBerry support specialists are available online to deliver prompt technical help to businesses in the Fort Wayne region or throughout the state of Indiana. Progent's experienced online technical support team has helped IT organizations resolve network problems and cut support costs in every state in the country and established a substantial following of satisfied customers. (See Progent's client testimonials.)
Progent can provide remote help for a wide selection of technologies related to BlackBerry products including wireless synchronization, integration with Exchange Server, managing BlackBerry BES Server, and strengthening mobile security. Major BlackBerry certifications earned by Progent's support experts include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help you to perform common support functions such as setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, setting up messaging filters, editing user accounts, update BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to operate with your corporate email solution. Progent's seasoned experts can also help your company to resolve a wide range of problems associated with synchronization, device detection, messaging consistency, web access, mobile connections, Instant Messaging, desktop application installation, and Desktop Redirector.
As a leader in delivering nationwide remote help for small company networks, Progent can provide responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your BlackBerry technical support expenses at a minimum and, by solving problems quickly, maximizes the efficiency of your BlackBerry smartphone clients.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills required to configure and support the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry-certified expert can show you how to utilize tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run important procedures such as resolving enterprise activation problems, registering and removing BlackBerry device users, setting activation passwords, configuring wireless program loading and setup, deploying and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery mechanisms.
Progent's BlackBerry consultants can also show you how to use management tools such as the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow problems, and using wireless LANs for enterprise activation. In addition, Progent can help you understand the role of operational policies in the BlackBerry BES system and help you to select and implement appropriate security options.
Progent's certified Microsoft Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your existing Exchange Server architecture for operating smoothly with BlackBerry Enterprise Server or migrate your BlackBerry system to the most recent version of Microsoft Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced knowledge for installing, managing, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in an email system based on Microsoft Exchange Server. Progent's BlackBerry-certified consultant offers expertise in key technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can show you how to add and delete BlackBerry smartphone users on Microsoft Exchange and Active Directory, set up, track, and manage BlackBerry Enterprise Server, manage BlackBerry devices and client accounts, archive and support storage groups, apply permissions, install the Mobile Data System (MDS) and Instant Messaging, deploy access control lists, control Microsoft Exchange data flow, generate, update, and assign WLAN and VPN configurations, implement SNMP traps for alerts, and generate management reports based on SNMP results.
Progent's BlackBerry-certified engineer can help you with your BlackBerry technology in a number of environments such as Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.
Call or Email Progent for Support from a RIM BlackBerry-Certified Expert
In order to contact Progent about professional expertise for BlackBerry mobile wireless technology, call 1-800-993-9400 or go to Contact Progent.