Consulting Support Services for BlackBerry Technology
BlackBerry SupportBlackBerry wireless PDAs were at one time one of the most popular products for achieving location-independent connectivity to messaging, calendars, web applications, and other vital business data. Progent offers Fort Wayne, Indiana businesses support from BlackBerry-premier professionals who can help organizations to manage existing BlackBerry environments or migrate smoothly to a modern mobile platform.

As the sophistication of small company IT technology has expanded, and as the need for enterprise-class protection, dependability, and recoverability has grown to be the norm for organizations regardless of size, successful deployment and support of BlackBerry solutions has become more difficult. To deal with issues like security, disaster recovery, and synchronization of BlackBerry smartphones with diverse email systems and shared databases, small businesses frequently turn to external support firms who specialize in RIM BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-premier consultants who can assist small businesses to design, administer, and troubleshoot BlackBerry solutions economically and effectively, doing away with the necessity for an in-house BlackBerry technology expert and lowering the expense and hassle of supporting mobile work groups. Progent's BlackBerry specialists have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security professionals. This range of experience, combined with Progent's efficient online service delivery capabilities, provides small businesses an economical alternative for incorporating BlackBerry technology seamlessly into their information network.

Progent's engineers can assist your company with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 deployment and Exchange Server 2016 setup so that your database and email infrastructure work optimally with BlackBerry Enterprise Server. Progent can also show you how to upgrade from previous releases of BlackBerry and Microsoft technology, set up streamlined administration utilities so you can track and support BlackBerry devices across your company, define security policies that make sense for your company, customize wireless software, and ensure that your network infrastructure is properly designed to accommodate your BlackBerry users. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry data is incorporated in your scheduled backup procedures in order that it can be recovered rapidly and safely.

Indianapolis Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Indianapolis.

Onsite IT Consulting
Progent locations in Indianapolis Metro Area

City Address Phone Link
Fort Wayne 921 E Dupont Rd
Fort Wayne, IN 46825
United States
(260) 264-4700 Fort Wayne Network Support Services
Indianapolis 3960 Southeastern Avenue
Indianapolis, IN 46204
United States
(317) 800-7667 Indianapolis Network Support Services

Technical Expertise for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server simplifies management and support of RIM BlackBerry devices, providing a single solution for handling critical jobs like device deployment, updates, and retirement and also providing a solid infrastructure for security and high availability. BlackBerry BES Server delivers transparent integration between Exchange Server, Novell GroupWise, or Lotus Domino email servers and BlackBerry handsets and supports over-the-air synchronization.

RIM BlackBerry Enterprise Server Configuration Support

BES Server provides a wealth of security capabilities beginning with advanced data encryption of messages sent between a BlackBerry smartphone and BES Server based on Advanced Encryption Standard (AES) or Triple DES. BlackBerry Enterprise Server also allows excellent flexibility in adjusting levels of security to match the specific requirements of your environment. Progent's BlackBerry authorized engineers can assist you to select powerful security functions and enable them wirelessly. Examples of these over-the-air selectable security features are:

  • Disable a smartphone
  • Erase data from a lost BlackBerry device
  • Disable Bluetooth functionality
  • Enable internal defenses against malicious attacks

BlackBerry Enterprise Server also offers versatility in determining how to keep users from loading or running unsafe or unauthorized code. Progent can assist you to choose blocking techniques like:

  • Specify exactly which applications are permitted on the device
  • Prevent third-party software from allocating non-volatile memory on the device
  • Determine what resources external software can use on the device
  • Restrict the kinds of access third-party software running on the smartphone can initialize
  • Prevent all external programs from being installed or run on the BlackBerry smartphone

Some Ways That Progent Can Assist You to Manage and Support Your BlackBerry Solution
Progent can provide an experienced BlackBerry support who has been awarded certifications from RIM in all key aspects of BlackBerry integration. Progent's BlackBerry consulting skills span areas from resolving synchronization problems to architecting mobile productivity solutions based on BlackBerry BES Server. These RIM BlackBerry credentials and their associated practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsProgent's BlackBerry Certified Support Specialist can assist your business to perform common technical functions such as configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account settings, setting up messaging filters, changing user profiles, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to operate with your corporate messaging solution. Progent's seasoned service professionals can in addition help your company to resolve a broad array of issues concerning synchronization, device detection, email reconciliation, web access, wireless connectivity, Instant Messaging, desktop application installation, and Desktop Redirector.

As a leader in providing nationwide remote help for small business networks, Progent offers quick and economical access to a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your BlackBerry support costs at a minimum and, by resolving issues quickly, optimizes the efficiency of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist can provide the skills required to install and troubleshoot the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified specialist can help you to use resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important tasks such as troubleshooting enterprise activation issues, registering and deleting BlackBerry smartphone clients, activating passwords, configuring wireless program installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery processes.

Progent's BlackBerry-certified engineers can also help you to use management software like the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow problems, and using wireless LANs for enterprise activation. Also, Progent can help you understand the role of operational policies in the BlackBerry BES system and assist you to define and install sensible security configurations.

Progent's Microsoft-certified Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your current Microsoft Exchange Server infrastructure for working smoothly with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, managing, tracking, and maintaining one or several BlackBerry Enterprise Servers in a messaging environment based on Microsoft Exchange Server. Progent's BlackBerry-certified engineer has expertise in key areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can show you how to add and remove BlackBerry smartphone users on Microsoft Exchange and Windows Active Directory, configure, track, and administer BlackBerry BES Server, manage BlackBerry handhelds and client accounts, archive and support storage groups, configure permissions, set up the MDS and IM, implement access control lists, control Microsoft Exchange data flow, create, update, and apply wireless LAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and generate reports based on SNMP results.

Progent's BlackBerry consultant can help you with your BlackBerry solution in a variety of environments such as Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

Call or Email Progent for Help from a BlackBerry-Certified Professional
To ask Progent about professional expertise for BlackBerry wireless solutions, phone 1-800-993-9400 or see Contact Progent.

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    Progent's Cisco-certified wireless consulting experts can help organizations of all sizes to plan, deploy, manage and troubleshoot Cisco Aironet wireless access point solutions to provide the throughput, coverage, density, scale, security compliance and ease of management needed for transparent access between wireless and wired network infrastructure. Progent can provide efficient remote and on-premises support for both legacy and new-generation 802.11ac Aironet wireless access points and Progent can assist you plan and maintain wireless solutions that include indoor and outdoor/industrial Aironet APs.

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    Progent's Microsoft-certified consultants have more than 10 years of experience planning, deploying, optimizing and troubleshooting Microsoft SCOM solutions and offer organizations of any size advanced remote or on-premises consulting support for SCOM 2012. Progent can help you to design an architecture for System Center 2012 Operations Manager servers that delivers the performance and resilience needed to monitor your datacenter efficiently, whether your datacenters are on-premises, in the cloud, or a mixed solution. Progent can also help you to install and set up SCOM 2012 management packs based on leading practices for tracking network infrastructure as well as both Microsoft and 3rd-party applications and services. Also, Progent can deliver responsive remote or on-premises troubleshooting to help you to fix critical issues uncovered by System Center 2012 Operations Manager.

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