Consulting and Technical Support for BlackBerry Technology
BlackBerry ConsultantsBlackBerry wireless PDAs were once one of the most successful solutions for achieving mobile access to email, calendars, web-based applications, and other critical business data. Progent can provide Fort Wayne, Indiana businesses support from BlackBerry-certified consultants who can help businesses to manage existing BlackBerry environments or migrate smoothly to a current smartphone solution.

As the sophistication of small business networks has expanded, and as the need for enterprise-class security, reliability, and disaster recovery has become the standard for companies of all sizes, successful deployment and support of RIM BlackBerry technology has grown more challenging. To deal with issues such as security, disaster recovery, and synchronization of BlackBerry smartphones with a variety of messaging servers and company databases, small businesses frequently turn to external support professionals who offer expertise in RIM BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-certified consultants who can help small businesses to plan, manage, and troubleshoot BlackBerry solutions economically and effectively, dispensing with the requirement for an in-house BlackBerry solutions specialist and reducing the cost and stress of maintaining wireless workers. Progent's BlackBerry engineers have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified security professionals. This range of experience, coupled with Progent's proven online support model, gives small companies an economical solution for incorporating RIM BlackBerry products seamlessly into their information system.

Progent's consultants can help your business with SQL Server 2019 integration and development consulting, SQL Server 2016 management support, and Exchange Server 2019 setup so that your database and email infrastructure function efficiently with BlackBerry BES Server. Progent can also help you to migrate from previous releases of BlackBerry and Microsoft software, set up streamlined management tools to enable you to monitor and control BlackBerry smartphones throughout your company, define security policies that make sense for your company, customize mobile software, and make sure that your network architecture is properly configured to accommodate your BlackBerry clients. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry data is incorporated in your scheduled backup processes in order that it can be recovered quickly and thoroughly.

Indianapolis Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Indianapolis.

Onsite IT Consulting
Progent locations in Indianapolis Metro Area

City Address Phone Link
Fort Wayne 921 E Dupont Rd
Fort Wayne, IN 46825
United States
(260) 264-4700 Fort Wayne Network Support Services
Indianapolis 3960 Southeastern Avenue
Indianapolis, IN 46204
United States
(317) 800-7667 Indianapolis Network Support Services


Consulting Expertise for BlackBerry Enterprise Server
RIM's high-end solution for managing big groups of BlackBerry devices is the BlackBerry Enterprise Server. This powerful tool allows Exchange Server, Lotus, or Novell GroupWise clients to transmit and receive messages that are encrypted in wireless transit to ensure optimum data protection. BlackBerry BES Server also streamlines a broad selection of critical administrative jobs that span from smartphone configuration and upgrades to wireless security and fault tolerance.

RIM BlackBerry Enterprise Server Integration Support

Progent's BlackBerry-premier consultants can assist you to utilize RIM BlackBerry Enterprise Server to perform basic tasks like:

  • Deploy and manage applications
  • Plan smartphone, program, and IT policy updates
  • Update BlackBerry device software wirelessly
  • Control client configurations with BlackBerry's extensive library of IT policies

Progent's BlackBerry-premier engineers can also help you to use BES Server to implement important tasks not available with the less advanced BlackBerry BES Server Express. These procedures include:

  • Set up and manage BES Server's high-availability infrastructure based on VMware
  • Install BlackBerry devices wirelessly
  • Establish specialized administration roles
  • Automatically track and analyze the overall health of your solution

How Progent Can Help Your Business to Manage and Support Your BlackBerry Environment
Progent can provide an experienced engineer who has been awarded certifications from RIM in all major facets of BlackBerry technology. Progent's BlackBerry consulting skills span areas from troubleshooting synchronization problems to architecting wireless productivity solutions based on BlackBerry BES Server. These RIM BlackBerry credentials and their respective practice areas include:

BlackBerry Certified Support Specialist
Blackberry HelpA Progent BlackBerry Certified Support Specialist can assist you to perform common technical operations such as configuring BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, setting up messaging filters and auto-signature, editing user profiles, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to work with your company messaging solution. Progent's certified service professionals can also assist you to resolve a broad range of problems concerning synchronization, handset recognition, messaging reconciliation, web browsing, wireless connectivity, IM, workstation software configuration, and Desktop Redirector.

As a top innovator in delivering nationwide remote support for small office IT networks, Progent can provide quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your BlackBerry support expenses low and, by dealing with issues quickly, improves the productivity of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and support the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry-certified specialist can show you how to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to run critical procedures such as resolving enterprise activation issues, registering and deleting BlackBerry device users, setting activation passwords, configuring over-the-air software installation and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry-certified consultants can also help you to use administration tools such as the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow problems, and using wireless LANs for activation. In addition, Progent can help you understand the role of operational policies in the BlackBerry BES system and assist you to define and install appropriate security configurations.

Progent's certified Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your existing Exchange Server architecture for operating smoothly with BlackBerry BES Server or move your BlackBerry solution to the most recent version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for installing, managing, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in an email system powered by Microsoft Exchange Server. Progent's BlackBerry consultant offers support skills in key areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can assist you to install and remove BlackBerry smartphone clients on Microsoft Exchange and Windows Active Directory, configure, track, and manage BlackBerry Enterprise Server, administer BlackBerry handhelds and client accounts, back up and support storage groups, apply permissions, set up the Mobile Data System (MDS) and Instant Messaging, implement access control lists, control Exchange data flow, create, edit, and assign wireless LAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and produce reports based on SNMP data.

Progent's BlackBerry engineer can help you with your BlackBerry technology in a variety of settings such as Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to assist you to plan, deploy, test, repair, and produce documentation for a wireless solution based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's world-class consulting services for BlackBerry include business and network needs assessment, system design, roll-out strategy and implementation, performance optimization, configuration of a high-availability architecture, information backup and business recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your functional objectives and to create a wireless system that fits within your information technology budget and aligns with your business strategy. Progent can explain the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your existing network architecture's suitability to support a BlackBerry BES Server, assist you to determine which management approach and physical components meet your requirements, and analyze your email and messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can make smart decisions concerning options for software editions, server hardware and mass storage, network design, and application set up.

To optimize system protection, Progent's BlackBerry-certified consultant can assist your company to choose and enable appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-premier security specialists to run company-wide security vulnerability and compliance validation and recommend improvements to accommodate your BlackBerry solution.

Call or Email Progent for Help from a RIM BlackBerry-Certified Consultant
In order to ask Progent about engineering assistance for BlackBerry mobile wireless technology, call 1-800-993-9400 or visit Contact Progent.



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    Progent offers two ultra-affordable service packages designed to enable small businesses to receive an impartial network security assessment from a certified security engineer. With Progent's External Network Security Inventory Scan, a security expert runs a comprehensive test of your IT infrastructure from outside your firewalled perimeter to uncover potential risks in the security posture you expose to the public. With Progent's Internal Network Security Inventory Checkup, a certified security professional executes a network scan from an authorized computer within your firewall to assess your exposure to inside attacks. The two security inventory services are configured and run from a secured external site.

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    Progent's fault tolerant system consultants provide non-stop computing consulting, disaster recovery planning, network load balancing, 24x7 interoffice connectivity, 24x7 Internet architecture design, high-availability data center services, and other non-stop networking consulting to help your company configure a 24x7 network for line-of-business applications. Progent possesses the knowledge and experience to develop affordable, non-stop networks by deploying the expanding suite of Windows Cluster servers such as Microsoft Windows 2003 Cluster Server, SQL Cluster Server, and Microsoft Exchange Cluster Server. Progent's Microsoft and Cisco authorized engineers can help you design a high-availability mutli-site network with a completely redundant Internet connection and efficient system load balancing.

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    Stealth penetration checking is a key component of any comprehensive IT system security strategy. Progent's security professionals can run thorough intrusion tests without the awareness of your company's in-house network support resources. Stealth penetration testing shows whether current security defense tools such as intrusion detection alerts and event history analysis are correctly set up and consistently observed. Progent can implement ongoing autonomous penetration testing to map your internal and external attack surface and to identify ways that vulnerabilities, unsafe configurations, stolen credentials, overlooked patches, and dangerous product defaults can be chained together by threat actors into the multi-vector attacks common to the latest versions of ransomware.

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    MS Communications Server provides IM and presence as part of a scalable, enterprise-grade package offering advanced security, seamless integration with other Microsoft software, an expandable, industry-standard development platform, and support for regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. The product allows lower costs and improved operational efficiencies, increased individual productivity, and stronger intellectual property security. Microsoft Communications Server 2007 has been replaced by Lync, which itself has been replaced by Skype for Business. Progent's certified unified communications experts can provide remote and on-premises configuration support and troubleshooting help for your Office Communications Server environment and can help you to assess the advantages of migrating to Microsoft's Skype for Business. Progent can also help you to plan and carry out an efficient migration that will add business value to your information network

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    Progent can provide the support of RIM BlackBerry-certified consultants who can assist small organizations to plan, manage, and repair BlackBerry technology economically and successfully, eliminating the requirement for an internal BlackBerry expert and reducing the cost and distraction of maintaining a mobile workgroup. Progent's BlackBerry engineers offer extensive experience cooperating with Progent's Microsoft-premier experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security engineers. This wide range of expertise, combined with Progent's proven online support model, offers small businesses an efficient solution for integrating BlackBerry technology productively into their information network.

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    Progent's wireless site survey services help you to design, implement and troubleshoot a Wi-Fi LAN adapted to your environment, offering you a wireless solution that delivers the reception, performance, density, data protection, and roaming capability your business requires.

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    Dynamics GP/Great Plains software offers analytics and reporting capabilities that let you monitor all operations, sales and spending, and market patterns with built-in drill-down, query, and reporting functions. Progent's Dynamics GP/Great Plains reporting consulting services can enable you to create reports that let you analyze your business more completely, converting raw data into useful management information. Progent is able to enhance your reporting and analytics by offering Crystal Reports expertise, FRx support, and Microsoft Excel programming. In addition to offering reporting help, Progent can supply Microsoft .NET support, Microsoft SQL Server expertise, and programming experience with VBasic, XML and other development environments in order to deliver custom line-of-business software development and web commerce solutions that work seamlessly with Microsoft Dynamics GP.

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    Progent's Cisco-certified wireless technology consulting experts can help organizations to deploy, administer, and troubleshoot Cisco Wi-Fi devices such as Cisco's Aironet and Meraki 802.11ac Wi-Fi access points plus Cisco's Wireless Network Controllers.

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    Progent's computer outsourcing support offerings for small companies feature planning 2003 Server, Microsoft .NET Server, and Microsoft BackOffice environments, managing upgrades to Windows XP, Windows Server 2003, Active Directory, and Exchange Server 2003, Help Desk Call Center, online and in-person troubleshooting, fixing chronic integration issues, and creating a comprehensive security strategy. Progent can show you how to enhance network reliability and throughput with fault-tolerant configuration, redundant network topology, and proactive server monitoring. Progent also offers special project assistance for major upgrades and can assist with requirements assessment, resource identification, bill of materials development, vendor selection, purchasing logistics, and full documentation. Progent's IT outsourcing help also features training for office productivity programs such as Microsoft Office XP.

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    The Progent Test and Training Lab located at the QTS Internet Data Center can be used for testing mission-critical applications, developing cost-effective system upgrade procedures, evaluating and tuning performance, planning or validating disaster recovery solutions, mitigating compatibility issues, and establishing training environments for the latest technologies. For Progent customers who lack sufficient internal resources to configure proper test environments, Progent's Test and Training Lab reduces capital outlay and engineering risk while keeping vital network projects on schedule.

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    Progent's Microsoft-certified consulting experts have more than a decade of experience planning, implementing, optimizing and troubleshooting Microsoft SCOM environments and can provide organizations of all sizes expert online or on-premises consulting services for System Center 2012 Operations Manager. Progent can help your company to plan a topology for Microsoft SCOM 2012 servers that provides the performance and resilience needed to monitor your IT resources effectively, whether your infrastructure are on-premises, in the cloud, or a mixed environment. Progent's SCOM consultants can also assist you to import and set up SCOM 2012 management packs based on best practices for monitoring network fabric as well as both Microsoft and 3rd-party applications and services. Also, Progent can deliver fast remote or onsite technical support to assist you to fix critical issues uncovered by SCOM 2012.

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    Progent's Duo managed services utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo supports one-tap identity verification with iOS, Android, and other personal devices.

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    If your business has a Sun Solaris network or a multi-OS IT environment, Progent's CISM and CISSP-premier consultants can help your entire enterprise in a wide range of security areas including security management practices, security design and strategies, connection management products and techniques, applications development security, operations security, hardware security, communications, infrastructure and web security, and workplace recovery preparedness. CISM and CISSP define the basic skills and international standards of knowledge that information security managers are expected to possess. These certification give executive management the assurance that consultants who have earned their CISM, CISSP or ISSAP qualification have demonstrated the experience and knowledge to offer effective security management and consulting help.

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    MS Office Communications Server delivers IM and Real Presence in an extensible, enterprise-grade package featuring advanced security, seamless integration with popular Microsoft software, an expandable, standards-based development environment, and support for regulatory requirements such as HIPAA, SOX, and GLB. Communications Server offers cost savings and improved operational efficiencies, enhanced worker productivity, and stronger intellectual property security. MS Office Communications Server has been replaced by Lync Server, which in turn has been replaced by Skype for Business. Progent's certified IM and Presence consultants offer online and onsite support and mediation services for your Office Communications Server deployment and can assist you to assess the costs and benefits of upgrading to Skype for Business. Progent can also help you to design and carry out a smooth migration that will add business value to your information network

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    Progent's virtual classroom webinars provide small companies the affordability, ease, and flexibility of online learning and the proven pedagogic methods of experienced teachers who utilize sophisticated technology to simulate real-time, interactive classes. Progent offers remote training for popular desktop applications including elements of Microsoft Office suite such as Excel, Word, Access, and Project: Microsoft Dynamics accounting and management solutions such as Microsoft Dynamics GP (Great Plains); as well as other leading desktop applications like Photoshop, Acrobat Writer, and Crystal Reports.

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    For businesses with a combination of Apple Mac and Microsoft Windows desktops, there exist two popular solutions for using Microsoft Windows-only applications on a Mac: remote access to an actual Windows PC or local simulation of a Microsoft Windows environment on a computer. Microsoft's Remote Desktop Connection Client for Mac allows you to attach a Mac to a networked Microsoft Windows-powered PC to run Windows programs and share network resources. Virtual PC for Mac simulates Windows on an Apple Mac system so that you are able to run Windows software directly. Progent's macOS and Mac OS X technology support experts can assist your company to maintain these solutions for using Windows software on your Macs and can in addition assist your company to evaluate and configure other products for Microsoft Windows platform simulation.

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    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent has few competitors. Small companies who work with trusted freelance consultants or who maintain internal support staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more reliable, protected, and efficient.

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    E-Mail Guard by Postini offers constantly updated spam and virus blocking, data filtering, and protection from email-based directory harvesting and denial of service attacks. Progent is a Postini partner and service specialist. If your business is too small to qualify for a standard Postini license, you can still get access to Postini's Perimeter Manager technology via Progent's E-Mail Guard anti-spam and virus protection aggregation offering. Progent's certified email security professionals can show you how to create an email safety strategy that includes anti-spam and antivirus services and policies.

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