Besides offering rapid access to guidance from high-level network consultants and subject matter experts (SBEs) to help Fort Wayne, Indiana businesses to resolve discrete IT issues or longer-term projects, Progent can provide temporary staff augmentation to deal with more broadly defined assistance such as PC help, IT administration, and Help Desk call center response. Short-term staffing makes it possible for businesses to respond to anticipated or surprise surges in demand for IT personnel, which may be caused by situations like mergers and acquisitions, site moves, platform upgrades, business process changes like work-from-home, disaster recovery, seasonal variations, or new compliance requirements. Temporary IT staff augmentation can also cover gaps left by the loss of full-time IT personnel because of vacations, health issues, termination, etc.
Advantages of Progent's Temporary Staff Augmentation Services
Progent's temporary staffing services give businesses the flexibility to respond to surges in requirements for IT personnel without being saddled with the expense and hassle that come with identifying and recruiting reliable IT personnel and without the burden of increasing your full-time staff size.
Important features of Progent's temporary staff augmentation services include:
Progent's Co-managed Help Desk Call Center Service
- Fast availability of proven network professionals
- Simple initiation, cessation, and re-engagement of services
- Transparent augmentation of your in-house network support staff
- Full reporting of all services performed
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging problems can be handled fast
- Close working relationship with a world-class, full-spectrum source for IT expertise
Progent's shared Help Desk Call Center program is a specialized on-going staff augmentation option that allows IT groups to share the responsibilities of Call Center support transparently between their internal IT staff and Progent's extensive team of technical support specialists. Acting as a seamless extension of your full-time Call Center, Progent's co-managed Call Center program is a joint service alternative based on by the leading shared PSA platform for managing, service requests, ticketing, assigning ownership, tracking progress, and generating documentation.
Why Choose Progent?
Progent has two decades of experience delivering online and onsite IT services for organizations across the U.S. Progentís IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance experts hold advanced certifications including CISSP-ISSAP, CISA, and GIAC. Learn more about Progent's technology certifications.
Progent's Practice Areas for Fort Wayne, Indiana Companies
Progent's veteran team of certified engineers can provide Fort Wayne, Indiana businesses a broad range of online consulting and troubleshooting services. Practice areas covered under Progent's consulting program for IT service organizations include:
Contact Progent for Temporary IT Staffing for Fort Wayne, Indiana Organizations
To learn more details about Progent's short-term staff augmentation services for Fort Wayne, Indiana businesses, call 800-993-9400 or visit Contact Progent.