Besides providing rapid contact with high-level IT professionals and subject matter experts (SMEs) to assist Fort Wayne, Indiana businesses with specific technical issues or longer-term projects, Progent offers temporary staffing to deal with more broadly defined assistance like PC help, network administration, and Help Desk call center services. Temporary staffing can help businesses to respond to expected or surprise increases in the need for IT services, which may be caused by scenarios like company mergers, data center moves, technology upgrades, paradigm shifts like work-from-home, disaster response, seasonal variations, or regulatory changes. Short-term IT staff augmentation can also fill voids left by the loss of in-house IT personnel because of vacations, illness, termination, or other reasons.

Benefits of Progent's Temporary Staffing Program
Progent's short-term staff augmentation services offer businesses the flexibility to react to increases in demand for IT services without dealing with the costs and delays associated with identifying and recruiting professional IT help and without the risk of increasing your in-house head count.

Key aspects of Progent's temporary supplemental staffing services include:

  • Fast availability of seasoned network professionals
  • Simple initiation, cessation, and resumption of services
  • Seamless extension of your full-time IT team
  • Comprehensive documentation of services performed
  • Optional escalation from Tier 1 up to Tier 3 support so even the toughest issues get resolved fast
  • Strong relationship with a world-class, full-spectrum source for IT expertise
Progent's Shared Help Desk Program
Progent's co-managed Call Center service is a proven flexible staff augmentation alternative that enables IT organizations to share the work of Help Desk support seamlessly between their full-time network personnel and Progent's extensive team of IT support experts. Working as a seamless extension of your in-house Help Desk, Progent's co-managed Help Desk Call Center program is a joint support solution based on by the industry's leading shared professional services (PSA) platform for streamlining, service requests, generating tickets, assigning responsibility, monitoring responses, and generating management reports.

Why Choose Progent?
Progent has 20 years of background providing remote and on-premises IT expertise for organizations across the United States. Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold top certifications including CISSP-ISSAP, CISA, and GIAC. Find out more details about Progent's certifications.

Progent's Practice Areas for Fort Wayne, Indiana Companies
Progent's nationwide roster of certified consultants and technical experts can provide Fort Wayne, Indiana businesses a broad array of remote technical guidance and troubleshooting services. Practice areas offered under Progent's consulting program for network service firms include:

Contact Progent for Temporary Staffing Services for Fort Wayne, Indiana Businesses
To learn more details about Progent's short-term staffing services for Fort Wayne, Indiana companies, call 800-993-9400 or visit Contact Progent.