In addition to offering fast access to guidance from high-level network professionals and subject matter experts to assist Fort Wayne, Indiana companies to resolve specific IT problems or strategic projects, Progent offers short-term staffing to deal with more broadly defined services like desktop support, IT management, and Help Desk call center response. Short-term staffing makes it possible for organizations to deal with anticipated or surprise increases in demand for IT services, which may be caused by situations such as company mergers, site relocation, technology migration, business process changes like work-from-home, disaster recovery, seasonal variations, or new compliance requirements. Short-term IT staff augmentation can also fill voids caused by the loss of full-time staff members due to scheduled vacations, illness, termination, or other reasons.
Advantages of Progent's Short-Term Staffing Services
Progent's temporary staffing services offer businesses the flexibility to react to surges in requirements for IT personnel without being saddled with the costs and hassle associated with identifying and hiring reliable technical help and without the risk of increasing your in-house head count.
Important features of Progent's temporary staff augmentation services include:
Progent's Co-managed Help Desk Call Center Service
- Fast availability of reliable IT pros
- Simple initiation, cessation, and re-engagement of services
- Transparent extension of your in-house network support staff
- Full documentation of all services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest issues get resolved fast
- Close relationship with a top-level, full-spectrum resource for network expertise
Progent's co-managed Help Desk Call Center program is a proven flexible staff expansion alternative that allows IT groups to share the responsibilities of Help Desk Call Center support transparently between their internal IT personnel and Progent's extensive pool of technical support specialists. Acting as a transparent extension of your full-time Help Desk, Progent's co-managed Help Desk Call Center service is a joint support alternative based on by the leading shared professional services platform for managing, service calls, ticketing, assigning ownership, monitoring responses, and producing documentation.
Why Choose Progent?
Progent has 20 years of experience providing online and on-premises network services for organizations across the U.S. Progentís engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants hold advanced certifications including CISSP, CISM, and GIAC. Find out more about Progent's industry certifications.
Progent's Practice Areas for Fort Wayne, Indiana Companies
Progent's seasoned team of certified engineers can provide Fort Wayne, Indiana businesses a broad array of remote consulting and troubleshooting services. Practice areas covered under Progent's consulting program for IT service organizations include:
Contact Progent for Temporary IT Staffing for Fort Wayne, Indiana Businesses
To find out more about Progent's short-term supplemental staffing services for Fort Wayne, Indiana organizations, call 800-993-9400 or visit Contact Progent.