Crypto-Ransomware : Your Feared Information Technology Disaster
Crypto-Ransomware  Recovery ExpertsRansomware has become a too-frequent cyber pandemic that represents an existential danger for businesses of all sizes vulnerable to an assault. Versions of ransomware like the CryptoLocker, CryptoWall, Bad Rabbit, SamSam and MongoLock cryptoworms have been circulating for a long time and continue to cause damage. More recent variants of crypto-ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Conti and Egregor, plus more as yet unnamed viruses, not only do encryption of on-line critical data but also infect any configured system restores and backups. Files synchronized to off-site disaster recovery sites can also be rendered useless. In a poorly architected system, it can make automated restore operations impossible and effectively sets the entire system back to zero.

Getting back on-line applications and data following a crypto-ransomware intrusion becomes a race against time as the targeted business fights to contain and cleanup the virus and to resume enterprise-critical operations. Because ransomware takes time to replicate, attacks are often sprung during weekends and nights, when successful attacks are likely to take longer to notice. This multiplies the difficulty of promptly mobilizing and orchestrating a capable response team.

Progent has an assortment of services for securing Fort Wayne businesses from ransomware attacks. Among these are user education to become familiar with and not fall victim to phishing exploits, ProSight Active Security Monitoring for remote monitoring and management, in addition to installation of modern security solutions with AI technology to rapidly detect and disable new threats. Progent also offers the services of expert ransomware recovery professionals with the talent and perseverance to reconstruct a breached network as urgently as possible.

Progent's Ransomware Recovery Support Services
After a ransomware penetration, paying the ransom demands in cryptocurrency does not guarantee that criminal gangs will return the codes to decipher any or all of your files. Kaspersky ascertained that 17% of ransomware victims never recovered their information after having sent off the ransom, resulting in increased losses. The gamble is also costly. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is greatly higher than the typical ransomware demands, which ZDNET estimated to be in the range of $13,000 for small organizations. The other path is to setup from scratch the essential components of your Information Technology environment. Absent the availability of complete data backups, this requires a broad range of IT skills, well-coordinated team management, and the ability to work continuously until the task is completed.

For twenty years, Progent has made available certified expert IT services for companies throughout the US and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes professionals who have earned high-level industry certifications in key technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security consultants have earned internationally-recognized industry certifications including CISM, CISSP, CRISC, and SANS GIAC. (See Progent's certifications). Progent in addition has expertise in financial management and ERP applications. This breadth of expertise gives Progent the skills to efficiently identify critical systems and integrate the surviving parts of your Information Technology environment following a ransomware attack and configure them into a functioning system.

Progent's recovery team of experts utilizes powerful project management applications to coordinate the complex recovery process. Progent understands the importance of working quickly and together with a client's management and Information Technology team members to prioritize tasks and to get essential systems back online as soon as possible.

Customer Case Study: A Successful Crypto-Ransomware Intrusion Recovery
A customer hired Progent after their company was crashed by Ryuk ransomware. Ryuk is believed to have been deployed by Northern Korean state criminal gangs, possibly using technology exposed from the U.S. NSA organization. Ryuk targets specific companies with little ability to sustain disruption and is among the most profitable iterations of ransomware. Major organizations include Data Resolution, a California-based info warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a single-location manufacturing business headquartered in Chicago and has about 500 workers. The Ryuk intrusion had brought down all company operations and manufacturing processes. Most of the client's information backups had been on-line at the time of the attack and were eventually encrypted. The client was actively seeking loans for paying the ransom (exceeding $200,000) and hoping for the best, but ultimately brought in Progent.

"I canít thank you enough about the support Progent provided us throughout the most critical period of (our) businesses life. We would have paid the hackers behind this attack except for the confidence the Progent group provided us. That you were able to get our e-mail and essential servers back on-line sooner than five days was incredible. Every single person I got help from or texted at Progent was urgently focused on getting us back online and was working 24/7 to bail us out."

Progent worked hand in hand the customer to rapidly get our arms around and assign priority to the critical applications that had to be recovered to make it possible to restart departmental functions:

  • Windows Active Directory
  • Email
  • Financials/MRP
To get going, Progent adhered to ransomware penetration response industry best practices by isolating and performing virus removal steps. Progent then began the work of bringing back online Windows Active Directory, the heart of enterprise environments built upon Microsoft Windows technology. Microsoft Exchange Server messaging will not function without Windows AD, and the customerís financials and MRP applications utilized Microsoft SQL, which needs Windows AD for security authorization to the databases.

Within 48 hours, Progent was able to restore Active Directory services to its pre-attack state. Progent then charged ahead with rebuilding and hard drive recovery on mission critical systems. All Microsoft Exchange Server schema and attributes were usable, which accelerated the restore of Exchange. Progent was able to collect intact OST data files (Microsoft Outlook Offline Folder Files) on team PCs to recover email messages. A not too old offline backup of the businesses manufacturing systems made it possible to restore these vital programs back on-line. Although significant work was left to recover completely from the Ryuk attack, the most important services were returned to operations quickly:

"For the most part, the assembly line operation ran fairly normal throughout and we made all customer deliverables."

During the following couple of weeks important milestones in the restoration project were made in tight cooperation between Progent consultants and the customer:

  • In-house web sites were restored with no loss of data.
  • The MailStore Exchange Server containing more than four million historical messages was restored to operations and available for users.
  • CRM/Orders/Invoicing/Accounts Payable (AP)/Accounts Receivables/Inventory capabilities were fully restored.
  • A new Palo Alto Networks 850 security appliance was deployed.
  • 90% of the user desktops and notebooks were operational.

"So much of what went on during the initial response is nearly entirely a haze for me, but our team will not forget the countless hours each of the team put in to help get our business back. Iíve been working with Progent for the past ten years, maybe more, and each time I needed help Progent has impressed me and delivered. This event was a life saver."

A probable business-killing catastrophe was dodged due to results-oriented experts, a wide range of knowledge, and tight collaboration. Although in retrospect the ransomware virus incident detailed here could have been identified and blocked with advanced security technology and NIST Cybersecurity Framework best practices, team training, and properly executed incident response procedures for backup and keeping systems up to date with security patches, the reality is that state-sponsored cybercriminals from Russia, North Korea and elsewhere are tireless and represent an ongoing threat. If you do fall victim to a crypto-ransomware attack, remember that Progent's roster of experts has a proven track record in crypto-ransomware virus defense, remediation, and information systems disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Chris (along with others who were contributing), Iím grateful for allowing me to get some sleep after we made it through the most critical parts. All of you did an fabulous job, and if any of your team is around the Chicago area, a great meal is the least I can do!"

Download the Ransomware Removal Case Study Datasheet
To read or download a PDF version of this ransomware incident report, please click:
Progent's Crypto-Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

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    Progent's ProSight Email Guard uses the technology of leading data security vendors to provide web-based control and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall.

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    Progentís expert software programmers, relational database designers, and project management consultants can help large businesses to carry out development projects for Microsoft Windows, Linux/UNIX, or Web applications. Progent's co-sourcing services include fast access to seasoned program managers for high-level planning and project co-ordination or Progent can assist clients plug expertise gaps by providing database designers and software programmers skilled in building line-of-business applications powered by SQL Server, Oracle, or MySQL. Progent's SharePoint Server experts can help businesses to integrate SharePoint with additional applications such as Microsoft SQL and Excel to build data-driven intranets and web portals. Progent also can provide expertise with web development technologies and can help clients to create, enhance, troubleshoot, or port web applications to utilize the latest advances in web technology.

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    Progent offers comprehensive help for each phase of your Microsoft Exchange 2010 migration with services that include outsourced or co-sourced project management services, site prep, project planning, cost estimates of new software licenses and hardware required, suggested vendor sourcing, pilot verification at client site or at Progent's testing lab, managing transitional coexistence of Exchange Server 2010 and Exchange 2003 or 2007, deployment of the solution, deactivating the old system, and training for client's support group and end users.

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    Cisco has designed an extensive array of routers that includes appliances built to deliver the security, bandwidth, and reliability required by customers ranging from small businesses to worldwide enterprises and service providers. Cisco routers include support for redundancy, automatic failover, and redundant power for improved fault tolerance and network availability. Progent can show you how to select and integrate Cisco routers to establish a reliable foundation for your network and to make it easy to grow as you add new users, open new offices, deploy new services, extend your network to clients and partners, and manage an increasingly mobile workforce. Progent offers help with a range of routers based on the Cisco IOS operating system, including the Cisco 800 family of small business routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 2900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for wide area network edge environments, CRS Carrier Routing System for core Networks, plus older 2500 and 2700 Routers.

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    Altaro VM Backup provides small and mid-size organizations a reliable and budget-friendly solution for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in local, offsite, distributed, and cloud architectures and also enables cost-effective backup to Microsoft Azure Block Blob storage. Top capabilities include state-of-the-art Augmented Inline Deduplication to cut backup storage needs, Continuous Data Protection (CDP) with backup spacing as little as five minutes for minimizing your Recovery Point Objective, military-grade encryption, item-level restore options for specific files and emails, support for Windows Cluster Shared Volumes and vCenter for handling larger deployments, and support for Volume Shadow Copy Service (VSS) to back up live VMs with zero downtime. Progent is an Altaro partner and can provide a broad array of services to assist you to design, install, optimize and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup software.

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    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it.

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    Progent's Cisco Meraki Wi-Fi AP consultants offer remote and on-premises support to assist organizations of any size to design, deploy, manage, expand or repair Wi-Fi networks that include Cisco Meraki APs. Progent can help your business to set up and support Meraki-based Wi-Fi infrastructure for sites that range from a teleworker's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also assist you to configure additional Cisco products including Catalyst and Nexus switches, routers and ASA firewalls to build a cohesive ecosystem that provides the same access, responsiveness, security compliance, ease of management and availability for wired and wireless clients regardless of their location or device.

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    Progentís Cisco-Premier technology consultants provide professional PIX Firewall support services encompassing design, integration and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and application policy enforcement, mutlivector attack security, and safe connectivity services. Ranging from small, plug-and-play desktop devices for small businesses and home offices to modular gigabit appliances, Cisco PIX firewalls provide a sensible combination of security, performance and reliability for information environments of all sizes. PIX firewalls are based on a proven, purpose-built operating system, PIX OS, minimizing potential OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated security and connectivity services, including powerful application-aware firewall services, Voice over IP and multimedia security, multi-site and remote-access IPsec VPN networking, intelligent networking services, and extensive administrative tools. Progentís network experts can show you how to select and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Progent's Microsoft certified engineers can provide offsite and onsite support expertise to assist you to manage, support, and troubleshoot PCs based on Windows 7 and can also provide help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers support for change management, security and compliance, disaster recovery, online connectivity, mobile device integration, wireless configuration, and remote network monitoring and alerts.

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