Ransomware : Your Feared Information Technology Catastrophe
Ransomware  Recovery ConsultantsRansomware has become a modern cyberplague that poses an enterprise-level threat for businesses poorly prepared for an attack. Different iterations of ransomware such as CrySIS, CryptoWall, Locky, NotPetya and MongoLock cryptoworms have been replicating for a long time and still inflict damage. More recent strains of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Conti and Nephilim, as well as daily unnamed malware, not only do encryption of online data but also infect many available system restores and backups. Information replicated to the cloud can also be encrypted. In a poorly designed data protection solution, it can render automatic restore operations useless and effectively knocks the datacenter back to zero.

Restoring services and data after a ransomware outage becomes a sprint against time as the victim fights to stop the spread and eradicate the crypto-ransomware and to restore mission-critical activity. Because ransomware takes time to spread, assaults are frequently sprung during weekends and nights, when successful attacks tend to take longer to recognize. This compounds the difficulty of rapidly mobilizing and orchestrating a capable mitigation team.

Progent provides a variety of services for securing Fort Wayne enterprises from ransomware events. These include user training to become familiar with and avoid phishing scams, ProSight Active Security Monitoring for endpoint detection and response (EDR) utilizing SentinelOne's AI-based cyberthreat defense to detect and quarantine day-zero malware assaults. Progent also offers the assistance of veteran crypto-ransomware recovery consultants with the track record and perseverance to restore a breached environment as soon as possible.

Progent's Ransomware Recovery Help
After a ransomware event, paying the ransom in Bitcoin cryptocurrency does not guarantee that cyber hackers will provide the needed keys to decipher any of your data. Kaspersky ascertained that 17% of crypto-ransomware victims never restored their files after having sent off the ransom, resulting in additional losses. The risk is also expensive. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is significantly higher than the average ransomware demands, which ZDNET determined to be in the range of $13,000 for smaller organizations. The other path is to setup from scratch the key components of your IT environment. Absent access to full data backups, this calls for a broad range of IT skills, professional project management, and the willingness to work continuously until the job is completed.

For twenty years, Progent has provided professional IT services for businesses across the US and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes consultants who have earned advanced industry certifications in important technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security consultants have earned internationally-recognized certifications including CISM, CISSP, ISACA CRISC, and SANS GIAC. (Visit Progent's certifications). Progent in addition has experience in financial systems and ERP software solutions. This breadth of expertise gives Progent the capability to efficiently determine critical systems and re-organize the remaining components of your IT environment after a ransomware attack and configure them into a functioning network.

Progent's ransomware group deploys best of breed project management systems to coordinate the sophisticated restoration process. Progent understands the urgency of working rapidly and in unison with a client's management and Information Technology resources to assign priority to tasks and to put the most important applications back on line as soon as humanly possible.

Customer Story: A Successful Ransomware Virus Recovery
A business hired Progent after their organization was penetrated by Ryuk ransomware virus. Ryuk is believed to have been deployed by Northern Korean state hackers, suspected of adopting technology exposed from America's National Security Agency. Ryuk seeks specific organizations with little tolerance for disruption and is one of the most profitable iterations of ransomware viruses. Major victims include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a single-location manufacturing business based in Chicago and has around 500 workers. The Ryuk penetration had disabled all essential operations and manufacturing capabilities. The majority of the client's data backups had been online at the time of the intrusion and were encrypted. The client was pursuing financing for paying the ransom (exceeding two hundred thousand dollars) and praying for the best, but in the end utilized Progent.


"I can't say enough about the expertise Progent provided us throughout the most fearful period of (our) company's life. We had little choice but to pay the cybercriminals if it wasn't for the confidence the Progent team provided us. The fact that you could get our e-mail and key servers back into operation in less than five days was incredible. Every single consultant I interacted with or texted at Progent was urgently focused on getting us operational and was working at all hours to bail us out."

Progent worked together with the client to rapidly determine and assign priority to the key services that needed to be recovered to make it possible to restart business functions:

  • Active Directory
  • Microsoft Exchange
  • Financials/MRP
To begin, Progent followed AV/Malware Processes incident mitigation best practices by isolating and removing active viruses. Progent then began the task of bringing back online Active Directory, the key technology of enterprise networks built upon Microsoft Windows technology. Exchange messaging will not operate without AD, and the businesses' MRP applications utilized SQL Server, which requires Active Directory for security authorization to the information.

Within two days, Progent was able to recover Active Directory services to its pre-intrusion state. Progent then helped perform rebuilding and hard drive recovery of critical systems. All Exchange ties and configuration information were usable, which greatly helped the rebuild of Exchange. Progent was also able to assemble local OST files (Outlook Offline Folder Files) on various desktop computers and laptops in order to recover mail information. A recent offline backup of the businesses financials/ERP software made it possible to recover these vital programs back on-line. Although a large amount of work needed to be completed to recover totally from the Ryuk damage, the most important services were restored rapidly:


"For the most part, the manufacturing operation ran fairly normal throughout and we did not miss any customer sales."

Throughout the next couple of weeks key milestones in the recovery process were achieved through tight cooperation between Progent consultants and the client:

  • Self-hosted web applications were returned to operation with no loss of information.
  • The MailStore Microsoft Exchange Server containing more than four million historical emails was spun up and available for users.
  • CRM/Customer Orders/Invoicing/AP/Accounts Receivables/Inventory functions were 100% operational.
  • A new Palo Alto Networks 850 security appliance was set up.
  • 90% of the desktops and laptops were back into operation.

"So much of what was accomplished during the initial response is mostly a blur for me, but our team will not forget the countless hours each of you put in to help get our business back. I've utilized Progent for the past ten years, maybe more, and every time I needed help Progent has come through and delivered as promised. This situation was a Herculean accomplishment."

Conclusion
A possible business extinction disaster was dodged through the efforts of dedicated experts, a wide range of subject matter expertise, and close collaboration. Although in retrospect the crypto-ransomware attack detailed here would have been stopped with current security solutions and ISO/IEC 27001 best practices, staff training, and properly executed security procedures for data backup and proper patching controls, the reality is that government-sponsored cyber criminals from China, North Korea and elsewhere are relentless and represent an ongoing threat. If you do get hit by a crypto-ransomware incursion, feel confident that Progent's team of professionals has substantial experience in ransomware virus blocking, remediation, and data disaster recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (along with others that were contributing), I'm grateful for making it so I could get rested after we made it through the initial fire. All of you did an incredible job, and if any of your team is in the Chicago area, dinner is the least I can do!"

Download the Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this ransomware incident report, please click:
Progent's Crypto-Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Expertise in Fort Wayne
For ransomware system recovery consulting services in the Fort Wayne area, call Progent at 800-462-8800 or visit Contact Progent.



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  • ISA 2006 Firewall Consultancy
    ISA Server 2006 Support

    Internet Security and Acceleration Server 2006 is a multi-functional edge gateway that provides a fully integrated application layer firewall, virtual private network (VPN), and web caching solution for safeguarding the Internet-facing applications of any organization against a broad range of attacks. Progent's certified Internet Security and Acceleration Server 2006 experts can show you how to design, cost-justify, pilot, implement, customize and manage the any edition of ISA Server on your network.

  • Online Support Office 365 Access Development Microsoft 365 Mac Integration Online Troubleshooting

  • Network Consultants Windows 2003 Server
    Microsoft Windows 2003 Support and Integration

    Progent's certified Windows Server 2003 engineers offer computer support and expert consulting for the complete family of Microsoft .NET Enterprise Servers, Microsoft Windows Server 2003, and Windows 2000 Server. Progent's Microsoft Windows Server 2003 migration, configuration, administration, and maintenance offerings include network design, deployment, project management, in-person and off-site network support and troubleshooting, Help Desk outsourcing, CISM-certified security services, comprehensive outsourcing, and expert co-sourcing.

  • Onsite Technical Support Windows 10 Trusted Boot Specialist Windows 10 Management
  • Open Now Fort Wayne Crypto-Ransomware Egregor Preparedness Audit Fort Wayne Indiana Fort Wayne Crypto-Ransomware Infection Evaluation Fort Wayne Indiana
  • Open Now Network Consulting Job Opportunity Telecommuting Cisco Consulting Freelancing Jobs
  • Operating System Education Microsoft Experts Server One-On-One Training
  • Operations Manager Migration Help and Support System Center 2007 Consulting
  • Part-Time Jobs Microsoft MCSA Remote Consulting Fort Wayne Cisco CCIE VoIP Network Consultant Part Time Job Fort Wayne International Airport FWA

  • Email Black Lists Engineers
    Email Anti-fraud Intelligence Professionals

    Progent's ProSight Email Guard uses the services and infrastructure of top data security vendors to deliver web-based control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter.

  • Polycom Telepresence Consulting Immersive Telepresence IT Consulting
  • ProSight Email Data Loss Protection Consulting Services Email Black Lists Consulting Services

  • Service Desk Sharing Information Technology Consulting
    Extended Service Desk Online Troubleshooting

    Progent's Shared Call Center service makes it possible for your business to share the load for Help Desk support seamlessly between your IT staff and Progent's pool of veteran technical support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution built around ConnectWise Manage, the leading shared professional services automation platform for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.

  • Fort Wayne International Airport FWA Fort Wayne Nephilim Crypto-Ransomware Mitigation
  • ProSight Email Spyware Protection Engineers Consultants Email Link Protection
  • ProSight Outbound Email Filtering Professional Email Black Lists Consult

  • 24x7 Amazon MWS integration Contract Programming
    Development Firm Amazon Marketplace Web Service development

    Amazon Marketplace Web Service is an integrated collection of APIs that enables Amazon sellers to improve the efficiency of their operations by automating crucial sales functions including listings, orders, payments, fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales processes, vendors can broaden their reach, reduce their operating costs, improve response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service developers can collaborate with your development team and provide programming, workflow integration, project management support, and training to help you cut development time and costs and get to market quickly.

  • ProSight Virtual Hosting Professionals ProSight Private Cloud Services Professional
  • Fort Wayne Ryuk Ransomware Repair Fort Wayne Indiana
  • ProSight Virtual Hosting Services ProSight Small Business Private Clouds Specialist
  • Professional Hybrid cloud integration Enterprise hybrid cloud integration Consultant Services
  • Progent's Management Team Small Business IT Support Firm Progent's Management Outsourcing Services
  • Fort Wayne Hermes Crypto-Ransomware System-Rebuild Allen County Indiana
  • Programming Company Microsoft Management Reporter SSRS Integration Firm

  • Small Business IT Consulting Company Small Business
    Largest Small Business Network Installation

    Progent provide organizations of any size enterprise-class IT remote or on-premises consulting services for networks based on Windows technology and Microsoft's .NET platform including MS Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier IT consultants also can provide security expertise for businesses ranging from the small office to the global enterprise.

  • Protect McAfee IPsec VPN Network Security Testing
  • Q&A about Recruiter Microsoft Consultant Job Opportunities Work At Home Job Questions about Microsoft Consultants

  • Help and Support Microsoft Dynamics 365 Business Central
    Microsoft Dynamics 365 Business Central Help and Support

    Progent offers online and on-premises configuration, migration, customization, BI reporting for Microsoft Dynamics 365 Business Central (formerly Dynamivs NAV).

  • Ransomware Recovery Preparedness Analysis Professionals Professional SentinelOne Ransomware Defense
  • Ransomware Rollback Consulting Egregor ransomware protection and recovery Consult
  • Remote Comprehensive Event Management Consultants Remote Monitoring and Reporting Specialists
  • Remote Network Support Services Consultant Remote Network Support
  • Remote Workforce Fort Wayne Guidance - Backup/Restore Solutions Consulting Experts Fort Wayne, Allen County Remote Workers Fort Wayne Consulting Experts - Backup Systems Assistance Fort Wayne, IN

  • Remote Consulting Microsoft Office SharePoint Server 2013
    After Hours SharePoint Integration Services

    Progent's Microsoft-certified consultants can provide small and midsize companies IT consulting, maintenance, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for intelligently connecting people, teams and information. SharePoint Portal Server offers a common location for your employees or clients to connect to, manage, distribute and interact with relevant information, files, and applications and to communicate with other people. It allows quicker and more intelligent decisions, more effective sharing across teams and more economical business processes. The main goal of SharePoint Server is to gather together, in a relevant way, all of the diverse sources of information accessible within and outside a business network. Windows SharePoint Services connect employees, customers, teams and major tasks with the information they've developed in a manner that makes data convenient to find, download and apply.

  • SCCM 2012 Application Deployment Online Support SCCM 2012 Troubleshooting Outsourcing
  • SCDPM 2012 and Azure Backup Online Consulting SCDPM 2012 Disaster Recovery Technology Consulting Services
  • SCDPM 2012 and Exchange Network Consulting Network Consultants SCDPM 2012 Security
  • Fort Wayne Nephilim Ransomware Cleanup
  • SCOM 2012 Fabric Monitoring Online Support Microsoft SCOM 2012 Migration Network Consulting
  • Fort Wayne Dharma Crypto-Ransomware Operational-Recovery Fort Wayne Indiana
  • SCVMM 2012 Computer Engineer Integration Support SCVMM 2012 and Windows Server 2012
  • SMS Migration Configuration SMS Server 2003 Upgrade Consultant Services
  • Security Assessment Consultant Services Cybersecurity Evaluation Professional
  • Security Penetration Testing Firewall Configuration Stealth Penetration Testing Cybersecurity Organizations

  • Example Application Microsoft Operations Manager
    Operations Manager Example Application

    Before Progent's Microsoft Operations Manager solution, network issues were approached reactively, after users complained about them. With the help of proactive, computer generated alerts and trend reports created by Microsoft Operations Manager, Progent is now able to anticipate network problems before they grow to be serious enough to impact network availability. Because of Microsoft Operations Manager, Progent can deal with incipient problems before customers suspect that the problems are there. Progent supports MOM 2005 and Microsoft Operations Manager 2000 to deliver small business networks enterprise-class service continuity, safety and performance.

  • Setup and Support Microsoft Proxy Server Online Help Internet Security and Acceleration Server
  • SharePoint 2016 and SQL Server Information Technology Consulting SharePoint 2016 Migration Specialist
  • Shared Helpdesk Online Consulting Co-managed Support Desk Network Consultant
  • Small Business WiFi Site Surveys Install Small Business Ransomware Recovery Information Technology Outsourcing
  • Solaris to Windows Migration 24-Hour Solaris to Windows Upgrade
  • SonicWall PRO Network Security Auditing SonicWall Firewall Security Tech Services
  • SonicWall TZ500 Firewall Cybersecurity Team SonicWall Capture ATP Compliance Audit
  • Specialist Microsoft Instant Messaging Video Conferencing Support Outsourcing

  • Lync Server 2013 disaster recovery Professional
    Microsoft Expert Lync Server 2013 and Android Specialist

    Microsoft Lync Server 2013, now called Skype for Business, allows businesses of all sizes to build a manageable and secure communications ecosystem that permits the modern BYOD computing style with instant messaging (IM), real-time presence, audio/video and web conferencing with application sharing and whiteboard, as well as IP-based and PSTN calling across a wide assortment of stationary PCs and handheld clients. Progent's Microsoft-certified Lync Server 2013 consultants and network architects can assist you to evaluate the advantages of Lync 2013, design an in-house, cloud-resident (via Lync Online) or mixed topology appropriate for your present and future plans, implement Lync Server 2013 in a way that expedites your ROI, and deliver custom online and on-premises training to your IT staff and end users. Progent offers in-depth expertise in critical pieces of a Lync 2013 deployment that include Microsoft Windows Server, SQL Server and Exchange, and Progent can help your organization to combine Lync 2013 with key Microsoft 365 apps including Outlook and PowerPoint.

  • Sun Solaris Remote Support Services Solaris Network Consultants
  • Sun Solaris Technology Consulting Sun Solaris Consultants
  • System Center Operations Manager Setup and Support Consulting Services Microsoft System Center Operations Manager
  • Tech Consulting Microsoft Certified Partner Microsoft Certified Network Services
  • Temporary IT Admin Staffing Integration Services Onsite Technical Support Short Term Staff Augmentation
  • Fort Wayne Indiana Fort Wayne DopplePaymer Ransomware Repair
  • Time Machine and Outlook for Mac Support Time Machine and Outlook for Mac Consultant Services

  • CRISC Certified Remote Technical Support
    Integration CRISC Certified

    Progent's disaster recovery support and business continuity professionals can help you design a disaster recovery plan to prepare for an IT network catastrophe. Progent can help you develop a complete disaster recovery plan that includes scheduled disaster recovery assessments and drills. Progent's Microsoft and Cisco-certified professionals can also show you how to create an affordable, zero-downtime network architecture that takes into account availability issues covering a broad array of infrastructure technologies and procedures.

  • Training Router Router One-On-One Training
  • Troubleshooting Video Conferencing Microsoft Office Communications Server 2007 Remote Technical Support
  • Two-factor Authentication (2FA) Support and Setup Two-factor Authentication Integration Services
  • Two-factor Authentication Onsite Technical Support Duo Multi-factor Authentication Integration Services
  • Fort Wayne Lockbit Ransomware Data-Recovery Allen County Indiana
  • UNIX with Windows Support and Integration After Hours IT Consultants UNIX with Windows

  • Microsoft Access migration Technology Professional
    Microsoft and Cisco Microsoft Access Web App Contract Programming Firm

    Progent offers affordable online consulting services for all releases of Microsoft Access including desktop and browser-based versions and offers expert support for Access application development, database migration, performance tuning, BI reporting, and maintenance. Progent also offers custom webinar classes for Access application development and database administration.

  • UNIX, Windows Engineers Windows and Solaris Support and Integration
  • Fort Wayne Fort Wayne Ryuk Ransomware Virus System-Restore
  • Urgent Engineers Microsoft Instant Messaging Microsoft Presence Awareness IT Consultants
  • Urgent ISA 2004 Standard Edition Server Professionals Microsoft ISA Server Computer Consultant
  • Urgent Microsoft Access software programming Services Microsoft Access RDP Consulting Services
  • VMware vSphere Consultants Consulting VMware
  • Virtual Helpdesk Economics Integration Support Supplemental Helpdesk Cost Savings Help and Support

  • Consultant Services Windows 10 Upgrade
    Windows 10 Business Store Portal Support Services

    Progent's Microsoft-certified consulting experts can assist businesses of all sizes to assess Windows 10 or to migrate to Windows 10 from an older version of Windows. Online and onsite evaluation and migration services for Microsoft Windows 10 available from Progent include ROI analysis, project management, application compatibility testing, test lab systems, virtualization architecture, Cloud solutions, mobile management, telecommuter connectivity, data and identity security, streamlined deployment and administration, network infrastructure design, wired/wireless convergence, business continuity planning, webinar training for network management personnel and end users, and post-migration consulting support.

  • Fort Wayne Fort Wayne MongoLock Crypto-Ransomware System-Rebuild
  • Windows 2008 Server Consulting Firms Allen County Indiana Allen County Indiana Windows Server 2016 Troubleshooting
  • Windows 7 Integration Network Consulting Windows 7 Integration Professional
  • Windows 8.1 Client Hyper-V Information Technology Outsource MCSE Expert Certified Windows 8.1 BitLocker Consulting Firm
  • Windows Server 2016 Hybrid Technical Support Services Urgent IT Services Windows Server 2016 Information Assurance
  • ransomware vulnerability report Engineer Consultants ransomware recovery planning
  • virtual desktop delivery Consultancy Citrix XenDesktop VDI Outsourcing
  • wireless VoIP phone integration Technology Consulting Services Online Troubleshooting wireless IP phones and Meraki APs

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