Ransomware : Your Crippling Information Technology Catastrophe
Ransomware  Recovery ConsultantsRansomware has become a modern cyberplague that poses an extinction-level threat for organizations vulnerable to an attack. Different versions of crypto-ransomware like the Reveton, Fusob, Locky, SamSam and MongoLock cryptoworms have been around for many years and still cause damage. Newer strains of crypto-ransomware like Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Nephilim, along with more unnamed viruses, not only encrypt online data but also infect most available system protection. Files synchronized to cloud environments can also be encrypted. In a poorly designed data protection solution, this can make any recovery hopeless and basically sets the entire system back to zero.

Restoring applications and information following a ransomware event becomes a race against time as the targeted business struggles to stop lateral movement, clear the crypto-ransomware, and restore business-critical operations. Due to the fact that crypto-ransomware takes time to spread across a targeted network, penetrations are frequently sprung at night, when successful attacks tend to take longer to notice. This compounds the difficulty of promptly marshalling and coordinating a qualified response team.

Progent makes available a range of solutions for securing Fort Wayne enterprises from crypto-ransomware penetrations. These include user education to help recognize and avoid phishing scams, ProSight Active Security Monitoring (ASM) for endpoint detection and response utilizing SentinelOne's AI-based threat defense to discover and extinguish day-zero modern malware assaults. Progent in addition can provide the services of veteran crypto-ransomware recovery consultants with the skills and commitment to re-deploy a breached environment as soon as possible.

Progent's Ransomware Restoration Support Services
After a crypto-ransomware invasion, sending the ransom demands in cryptocurrency does not provide any assurance that cyber criminals will return the keys to decipher any or all of your files. Kaspersky Labs ascertained that 17% of crypto-ransomware victims never restored their data even after having paid the ransom, resulting in more losses. The gamble is also costly. Ryuk ransoms are commonly a few hundred thousand dollars. For larger organizations, the ransom demand can be in the millions. The other path is to re-install the essential elements of your IT environment. Absent access to full information backups, this requires a broad range of skills, well-coordinated team management, and the ability to work continuously until the task is done.

For decades, Progent has provided expert IT services for businesses across the U.S. and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes consultants who have been awarded top certifications in important technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security consultants have earned internationally-renowned industry certifications including CISM, CISSP-ISSAP, CRISC, SANS GIAC, and CMMC 2.0. (Refer to Progent's certifications). Progent also has experience with financial management and ERP applications. This breadth of experience affords Progent the ability to rapidly understand necessary systems and integrate the remaining parts of your computer network environment following a ransomware penetration and rebuild them into an operational system.

Progent's ransomware team of experts has powerful project management applications to coordinate the complex recovery process. Progent knows the urgency of working rapidly and in unison with a client's management and Information Technology resources to assign priority to tasks and to get critical systems back on line as soon as possible.

Client Story: A Successful Ransomware Intrusion Recovery
A business hired Progent after their network system was taken over by the Ryuk ransomware. Ryuk is believed to have been developed by North Korean state hackers, suspected of adopting technology leaked from the U.S. National Security Agency. Ryuk goes after specific businesses with little or no ability to sustain disruption and is one of the most profitable instances of crypto-ransomware. Headline victims include Data Resolution, a California-based information warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a single-location manufacturer headquartered in Chicago with about 500 staff members. The Ryuk penetration had paralyzed all essential operations and manufacturing capabilities. The majority of the client's data backups had been directly accessible at the start of the attack and were destroyed. The client was evaluating paying the ransom (in excess of $200,000) and wishfully thinking for the best, but ultimately utilized Progent.


"I can't say enough in regards to the care Progent provided us during the most fearful period of (our) company's survival. We had little choice but to pay the criminal gangs except for the confidence the Progent team afforded us. The fact that you were able to get our e-mail system and essential applications back on-line sooner than one week was amazing. Each person I worked with or texted at Progent was totally committed on getting us back on-line and was working 24/7 on our behalf."

Progent worked with the customer to quickly get our arms around and assign priority to the key areas that had to be restored to make it possible to restart business functions:

  • Microsoft Active Directory
  • Electronic Mail
  • Accounting and Manufacturing Software
To get going, Progent followed ransomware event response industry best practices by halting the spread and cleaning up infected systems. Progent then started the task of restoring Windows Active Directory, the heart of enterprise environments built upon Microsoft technology. Microsoft Exchange email will not work without Windows AD, and the businesses' MRP applications used SQL Server, which depends on Active Directory for security authorization to the data.

Within 2 days, Progent was able to re-build Windows Active Directory to its pre-penetration state. Progent then accomplished rebuilding and storage recovery on mission critical applications. All Exchange Server data and attributes were usable, which accelerated the restore of Exchange. Progent was able to collect local OST data files (Microsoft Outlook Off-Line Folder Files) on team workstations and laptops to recover email information. A recent offline backup of the businesses accounting/MRP software made it possible to recover these vital programs back servicing users. Although significant work still had to be done to recover completely from the Ryuk virus, core services were returned to operations rapidly:


"For the most part, the production operation was never shut down and we produced all customer orders."

During the following month critical milestones in the recovery project were achieved in close collaboration between Progent engineers and the client:

  • Self-hosted web applications were restored with no loss of information.
  • The MailStore Exchange Server containing more than four million archived messages was brought online and accessible to users.
  • CRM/Orders/Invoicing/Accounts Payable/AR/Inventory Control modules were fully restored.
  • A new Palo Alto 850 security appliance was set up and programmed.
  • Most of the user PCs were being used by staff.

"Much of what went on that first week is mostly a blur for me, but our team will not forget the care each of the team accomplished to help get our company back. I've entrusted Progent for the past 10 years, maybe more, and every time I needed help Progent has impressed me and delivered. This situation was the most impressive ever."

Conclusion
A probable business-killing catastrophe was avoided due to dedicated experts, a broad spectrum of knowledge, and tight collaboration. Although in retrospect the crypto-ransomware virus penetration described here could have been identified and prevented with modern security systems and recognized best practices, user education, and well thought out incident response procedures for backup and keeping systems up to date with security patches, the fact is that government-sponsored hackers from Russia, North Korea and elsewhere are relentless and will continue. If you do fall victim to a ransomware incursion, remember that Progent's team of professionals has extensive experience in ransomware virus blocking, mitigation, and file disaster recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Chris (along with others who were helping), thank you for letting me get some sleep after we made it through the most critical parts. All of you did an impressive job, and if anyone that helped is visiting the Chicago area, a great meal is my treat!"

Download the Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this case study, please click:
Progent's Ryuk Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Consulting in Fort Wayne
For ransomware system restoration consulting services in the Fort Wayne area, phone Progent at 800-462-8800 or see Contact Progent.



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    Progent's ProSight Email Guard uses the technology of top data security vendors to deliver web-based management and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further level of analysis for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall.

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    Progent's Linux support experts offer small and mid-size businesses and software developers support for administering and maintaining Linux computers that coexist with Microsoft-powered networks. Progent offers your organization contact with Linux consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA certification. This broad array of experience provides you with an easy single source to show you how to build and manage a secure and reliable cross-platform connectivity and communications infrastructure that allows Linux and Microsoft coexistence by integrating MS Windows with major Linux variations such as RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.

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    Progent offers clients access to engineers who have been awarded some of the IT industry's most prized credentials. Progent believes that customers have the right to be sure that their computer support consultants have formal testing plus broad real-world field experience so that Progent's clients can use Progent's support with confidence. Often, vendor certifications such as the Cisco Certified Internetwork Experts (CCIE) brings privileges for substantially better vendor support than is available to uncertified consultants, allowing Progent to offer customers a better level of computer service. In other cases, major credentials such as CISM or CISSP for network security can aid corporate customers to show compliance with regulatory requirements by engaging the services of accredited industry experts.

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    Nagios and MRTG are useful, Open Source monitoring utilities that operate under Linux and can be deployed to analyze UNIX/Linux environments, Microsoft Windows networks, or multi-OS environments in which Linux and Microsoft Windows coexist. The Nagios monitor allows system support engineers to monitor network services such as SMTP, HTTP, SSH, and PING. MRTG allows you to graph the bandwidth in and out of SNMP-enabled network devices including processors, routers, and switches. Progent's network integration engineers can help you utilize both these programs to streamline and repair your system.

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    Remote continuous network monitoring, automated alarms, and actionable reports are vital to preserving the health of your network and avoiding unnecessary and expensive disruptions. Remote Monitoring and Management technology has progressed so far that companies of any size can get a degree of network stability that was previously limited to enterprises. Progent offers a variety RMM solutions available as low-cost services created to help your company to identify and fix a most IT network problems before they get big enough to disrupt productivity.

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    Progent can assist you to understand the many subscription plans available with Microsoft 365, formerly called Office 365, and configure your network with Microsoft 365 so you derive maximum business value. Progent offers expertise with cross-platform environments that include Windows, macOS or OS X, and Linux software. Progent can also assist you to create and manage hybrid solutions that seamlessly integrate on-premises and cloud resources.

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    Microsoft Dynamics GP 2015 R2 (formerly Great Plains) introduces a new architecture that improves cloud readiness, works with popular handheld devices, permits single sign-on with Microsoft Azure AD, and strengthens security. Dynamics 2015 R2 also simplifies management reporting, includes new Workflows, extends the Web Client, and delivers over 100 enhancements to various applications. Progent's Microsoft-certified and Cisco-certified consultants have the depth and breadth of technical skills and hands-on experience to resolve the many technical and business challenges involved with upgrading to Microsoft Dynamics GP 2015 R2 and can assist you to perform a smooth migration that will maximize the return on your investment in this powerful product.

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    Progent's Duo service plans utilize Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Android, and other personal devices.

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    Progent's Sun Solaris platform consulting experts provide small and mid-size businesses and developers support for managing and maintaining Solaris systems that coexist with Microsoft-powered networks. Progent offers your business access to Solaris consultants, support professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This wide array of experience provides you with an easy one-stop source to show you how to build and manage a protected and reliable cross-platform network and communications environment that supports Sun Solaris and Microsoft interoperability by integrating Microsoft Windows with major versions of UNIX including Apple Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX or leading Linux variations such as RedHat, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware.

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    Progent's Microsoft-certified consultants offer online and onsite expertise for organizations of all sizes to evaluate the costs/benefits of migrating to Skype for Business from any release of Microsoft Lync Server or Office Communications Server. Progent can help you to design a local, cloud-based or mixed topology; integrate Skype for Business with SQL Server,Exchange, SharePoint and Office or Microsoft 365; set up high-availability mechanisms; interface Skype for Business with your PSTN gateway; and integrate third-party collaboration systems such as Cisco UC. Progent's certified information security consultants can help you create and validate a security strategy for your Skype for Business deployment that is compliant with regulatory standards.

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    Progent's consultants can assist you to plan and carry out a smooth move from on-premises Active Directory to cloud-hosted Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that uses Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity and access services for both on-premises and Azure resources.

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    Progent delivered a wireless integration solution that enabled a school to improve efficiency and eliminate the ongoing costs of a dedicated data connection. Progent recommended a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim bridge is intended for interfacing remote sites up to 2.5 miles apart and can reach even greater distances. This wireless alternative provided improved bandwidth and dependability than simply amplifying the 802.11b wireless connection, and since it utilizes the 5.8Ghz band it provided protection against outside interference.

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    Progent's experts can provide Mac users a variety of services such as desktop support, Apple macOS and OS X expertise, Apple Mac integration with Windows networks, Microsoft Entourage and email help, network protection services, and custom education. Progent can help businesses to upgrade to macOS from Mac OS X or other earlier editions of Apple OS X and Progent can offer help with Apple Mac application software. Progent can also help your business with Apple iPhone support and iPad synchronization, or migrating to iCloud. For computer environments based solely on Mac OS X or for systems with a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to handle the complexity of planning, integrating and maintaining a network infrastructure that is reliable, safe, fast and able to achieve your company's objectives.

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    Progent can provide enterprise customers the help of a certified NetApp consultant for online or on-premises expertise for NetApp's complete line of SAN products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud infrastructure, SnapMirror data replication, SnapVauly incremental D2D backup, Virtual Storage Console for VMware, MultiStore for storage partitioning, OnCommand Reporting and Insight analytics, and NetApp's FAS, AFF, V-Series and N-Series storage lines. Areas of NetApp SAN solutions supported by Progent include SAN architecture, cloud deployment, virtualization, migrations, non-disruptive patching, system management, security and compliance, disaster recovery, and remediation. Progent offers Level 3 support to help you to take care of issues with NetApp SAN deployments quickly and affordably following best practices.

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    Microsoft Windows Server 2012 R2 Hyper-V enhances virtualization in key areas including secure multitenancy, agile infrastructure, cloud support, expandability and performance, and fault tolerance. Progent's Microsoft-certified consulting experts can assist your business to take advantage of Windows Server 2012 R2 Hyper-V to deploy and maintain virtual servers to reduce network expenses and improve availability.

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    Progent's Microsoft-certified consultants can help businesses of all sizes to assess Windows 10 or to upgrade to Windows 10 from an older release of Windows. Remote and onsite assessment and upgrade services for Windows 10 provided by Progent's experts include ROI analysis, project management, application compatibility testing, test lab systems, virtualization architecture, Cloud and hybrid solutions, mobile management and synchronization, telecommuter connectivity, security and compliance, automated provisioning and administration, infrastructure design, wired/wireless convergence, business continuity planning, webinar training for network management staff and end users, and ongoing consulting support.

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    Progent's Microsoft-certified consultants have 20 years of background providing e-mail and integrated telecommunications/email solutions for businesses. Progent offers economical Microsoft Exchange Server consulting services to strengthen email security and virus protection, achieve fault tolerant email, and implement remote and mobile email connectivity. Progent's Microsoft Exchange help and support services can assist you in planning and deploying a Microsoft Exchange upgrade or a move from a legacy SMPT server or outdated Microsoft Exchange software such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2010.


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