Immediate Online Technical Support for Fort Wayne Indiana Computer Networks
Urgent Online Technical Support for Fort Wayne NetworksFor businesses in Fort Wayne Indiana, Progent offers remote technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided remote support to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited security experts to handle advanced security architecture and troubleshooting issues.

Progent's remote support experts provide excellent leverage because they possess the practical experience and have access to the advanced tools needed to solve most information system problems quickly. This lowers direct costs since service calls require fewer billable consulting minutes. Online help also avoids the cost of sending an engineer to your office. Your company saves additionally in incidental costs by minimizing or avoiding network downtime and associated costs stemming from business disruption, disgruntled clients, idle workers, and de-focused management. Progent's extensive remote technical support expertise is particularly helpful in environments that rely on public clouds for vital network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be useful.

Progent's billing model for remote help is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are billed exclusively for the support that you receive. In contrast to many online service companies, Progent asks for no startup surcharge or minimum payments. Progent's per-minute billing unit and simple policy for billing prevent situations where speedy. minor repairs somehow end up as substantial tabs. Progent's penchant for handling technical issues quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined a collection of optimized tools and proven processes which permit the highest level of efficiency for online technical support and repair for IT networks of any size. Progent provides protected VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the experts of Progent's Technical Response Center to communicate with your computer system without violating corporate security.

Progent's advanced service reporting application keeps thorough documentation of the support that Progent's customers have been provided. Progent's authorized service personnel have access to the details of assistance delivered to every client by every Progent consultant. This archive of anomalies and repairs is structured as a quickly searchable support database that permits Progent's remote technical professionals to share their experiences company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's extensive list of accreditations and working associations with key technology companies including Cisco and Microsoft open up additional vast technical support knowledge bases and permit fast response from vendors' internal support staff so Progent's online consulting experts can determine the best resolutions in the least time.

Remote support services provided by Progent to clients in Fort Wayne Indiana include:

ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price managed services designed to enable small and mid-size organizations to benefit from the same advanced technology deployed by some of the world's top corporations. Progent's ProSight line of network management outsourcing services covers all key areas of modern networking such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore product vendors to create ProSight Data Protection Services, a portfolio of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup operations and enable non-disruptive backup and fast recovery of critical files, applications, images, plus VMs. ProSight DPS lets your business avoid data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks like ransomware, human mistakes, malicious employees, or application bugs. Managed services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these fully managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer organizations of any size a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and tracking updates to your dynamic IT network. Besides maximizing the protection and reliability of your computer network, Progent's patch management services permit your in-house IT team to focus on more strategic initiatives and activities that deliver maximum business value from your information network. Find out more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification on iOS, Android, and other personal devices. With Duo 2FA, whenever you log into a secured application and give your password you are requested to confirm your identity via a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of out-of-band devices can be utilized for this second form of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can register multiple verification devices. To find out more about Duo two-factor identity validation services, refer to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time and in-depth reporting plug-ins designed to integrate with the industry's leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-up or machines with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security vendors to deliver centralized control and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, reconfigure and debug their networking hardware such as routers, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming management processes, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that need critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management staff and your assigned Progent consultant so that any looming problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an objective assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security requirements, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's ability either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup system that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology projects. Progent's charges for ongoing consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these important fields of information technology allows customers to complete critical projects within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk support alternatives for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's regular desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle complex issues.

    Progent's Help Desk consulting support can assist you in creating an effective new Help Desk Call Center or revamping your established organization, identifying or enhancing Call Center software products to handle the particular needs of your corporation, or adding temporary online staff to supplement your internal Help Desk group to deal with high-demand scenarios like software transitions, mass upgrades, or rolling out new applications.

    Progent's Help Desk Call Center team of veteran information technology consultants provides your clients in Fort Wayne Indiana immediate assistance from a reliable support group with substantial experience providing phone consulting and remote repair service for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center recognition as a solid contributor to company success, and Progent's aim is to fix rather than just record technical problems.

  • Business Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group offers phone-based and in-depth consulting support and education in special business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide consulting, customization, and training for Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more information concerning Progent's consulting, custom programming, and training services, go to Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide advanced online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of System Center2, expand or tune your current one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers businesses in Fort Wayne Indiana online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can adapt Operations Manager to accommodate your environment so that your network maintenance is proactive rather than reactive. By exposing looming problems before they result in downtime, remote monitoring can avoid inconvenient and costly information system breakdowns. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks based on a variety of platforms.
How Your Fort Wayne Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent phone-based help with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Support, call 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Fort Wayne Indiana, Progent's phone-based network support specialists are ready to provide expert and affordable IT help the moment your business requires it. More than two decades of delivering online tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine online connectivity tools to fix network problems rapidly while avoiding the expense and lost productivity that comes with on-site service calls.

Even if your Fort Wayne organization deals with a regular freelance consultant or employs an in-house organization that know how to deal with day-to-day network issues, Progent's Microsoft and Cisco certified consultants can provide a convenient and transparent remote expansion of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the expertise to fix unexpected system crises or especially complex integration projects.

Benefits of Progent's Network Help for Companies in Fort Wayne Indiana
Progent's online support services enable your Fort Wayne business to experience the benefits of on-call, world-class network support without the cost of maintaining an in-house IT staff. Your network will derive added business worth by being increasingly reliable, productive, and secure. Advantages to your company include:

  • Seamless remote extension of your on-site support resources
    For most organizations in Fort Wayne Indiana, local computer support resources, whether consisting of independent consultants or an in-house IT staff, can take care of typical technical problems. On the other hand, major troubles might occur when your regular support personnel are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your local support personnel. In these instances, Progent's on-call service professionals give you an easy, fast, and economical way to augment your local resources and to convey valuable information to increase your capability to deal with future issues in-house.

  • Less Dependence on Freelance Service Providers
    For network support, smaller organizations commonly depend on independent freelance service providers. While freelance consultants have smaller internal costs than big support companies and can often charge marginally less, they are often overbooked, making it difficult to respond quickly to crisis situations. If an independent service provider is busy with another client, ill, on a trip, or in training, the lack of reserve help may force your company to wait for assistance during an IT crisis. As your business expands, network downtime and problems with critical applications become more expensive. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a reliable source of reserve service expertise to insure your IT system stays available.

  • Build a Scalable Basis for Seamless Growth
    Companies often start with an information architecture implemented on a modest budget. Without a robust framework, band-aid repairs often get piled onto an unstable foundation. When a company grows, reliability and expandability problems can hinder the success of the organization. These badly built systems require proper assessment, intelligent long-term planning, and wide IT expertise to upgrade to a network infrastructure able to deliver the stable foundation to meet vital business requirements and ease downstream growth.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller offices need advice and technical training to negotiate an ever more complex array of technology options capable of promoting business growth and improving efficiency. These companies do not need a computer engineer who is motivated to sell a certain vendor's technology. IT support and product sales can lead to a situation where the proposed solution is built around a profitable technology rather than the true needs of a client. Progent eliminates these conflicts by offering only services instead of products. This allows Progent to align IT consulting with the real interests of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT experience, fine tuned remote support software, and familiarity with enterprise networking enable companies to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, independent freelance service providers, or limited internal IT help.

Progent adds value by offering:

How Does Our Company Begin Getting Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.



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