Immediate Online Support for Fort Wayne Computer Systems
For organizations located in Fort Wayne or anywhere in the state of Indiana, Progent offers online support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified professionals have delivered remote troubleshooting to companies in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex networking problems, as well as the assistance of CISSP-accredited security consultants to handle high-level security architecture and troubleshooting issues.
Progent's remote support experts offer excellent leverage because they possess the practical background and are equipped with the advanced technology necessary to solve most network problems rapidly. This reduces immediate costs because service calls accumulate minimal chargeable consulting minutes. Remote help also eliminates the cost of sending an engineer to your office. Your organization benefits even more with incidental costs by reducing or avoiding system outages and associated losses due to business discontinuity, upset clients, unproductive employees, and distracted executives. Progent's advanced remote consulting know-how is especially valuable in environments that depend on public clouds for critical network infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be useful.
Progent's pricing policy for remote support is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you pay exclusively for the support that you actually get. In contrast to typical remote support firms, Progent imposes no startup charge or minimum payments. Progent's one-minute granularity and clean policy for billing avoid scenarios where quick fixes somehow turn into big tabs. Progent's skill at dealing with technical issues quickly means you spends less money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered a set of optimized tools and proven methodologies that promote the highest degree of effectiveness for online help and repair for information systems of all sizes. Progent offers safe VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the engineers of Progent's remote service group to link to your computer system without compromising corporate security.
Progent's proven technical support database application keeps detailed histories for all service that Progent's clients have been provided. Progent's team consultants have the benefit of the records of support provided to each Progent client by every consultant. This archive of trouble tickets and solutions is stored as a quickly accessible internal knowledge base that allows Progent's online support experts to communicate their experiences company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's extensive list of certifications and close relationships with key industry leaders such as Cisco and Microsoft make available other massive technical support knowledge bases and permit fast access to manufacturers' internal support staff with the result that Progent's online consulting specialists are able to come up with optimal solutions in the least time.
Online services provided by Progent to customers in Fort Wayne and throughout the state of Indiana include:
Certified Microsoft Windows Expertise
Progent's Microsoft-qualified remote support experts can provide computer troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help you with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2013 application development,
Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of affordable desktop support services to help your company to deploy, configure, troubleshoot, and manage workstations and laptops powered by Windows. Progent's desktop consulting services include offering Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE credential is the highest accreditation for networking engineers, and indicates a consultant's networking skills at the master level. Cisco CCIEs can resolve the most challenging challenges associated with network infrastructure design, deployment, management, compliance, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in isolating problems with IOS network management tools and developing workarounds or locating program updates. Cisco qualified CCIEs offer exceptional cost-effectiveness since their broad expertise allows them to find solutions for problems quickly. In typical cases, less qualified service providers can struggle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can communicate with your environment by means of the latest on-line troubleshooting technology to provide fast, safe, and affordable analysis and remediation.
Progent's CCIEs offer expertise in the complete line of Cisco's top-selling family of networking devices by providing consulting services that include:
CISSP, ISSAP, and CISM Qualified Network Security Specialists
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts offer a variety of security services that can improve the safety of your Microsoft Windows, macOS and OS X, or Linux environment against internal or external threats or help you to clean up quickly after a serious penetration. Security services available from Progent include: thorough data security assessment using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after malicious attacks; setting up firewalls; building secure architectures for remote and mobile communication; defending your email infrastructure from spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers expert online support to help organizations of any size connect their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that utilize on-premises resources as well as public clouds. To assist you to integrate cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a repeatable process for restoring applications and services rapidly following an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also supports non-disruptive testing for site recovery, updates and patches and can produce audit reports to confirm complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, configure, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high degree of automation regardless of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide online consulting services to cover a broad spectrum of computer technologies including network architecture, email systems, system and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy administration in environments that incorporate Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also assist with migration from older systems to Windows or Linux environments. Progent's group-oriented approach to solving technical problems promotes fast escalation, if necessary, to engineers with appropriate expertise to handle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux consultants can provide emergency online help diagnosing anomalies affecting UNIX/Linux networks based on popular variants of UNIX including:
Mac OS X
IBM AIX Operating System
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price managed services designed to allow small and mid-size organizations to utilize the same best-of-breed technology used by some of the industry's leading enterprises. Progent's ProSight series of IT management outsourcing services addresses all key areas of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the entire threat progression including filtering, detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital files, apps and VMs that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a deeper level of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, track, optimize and troubleshoot their connectivity hardware like switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management processes, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that need important updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with information security standards, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance consultant. The interview is intended to help evaluate your company's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup system that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for special IT programs. Progent's rates for longer-term development or consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology allows customers to execute major initiatives economically and on time. Progent's project-based online engineering solutions include:
How Your Fort Wayne Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Services
Progent's Help Desk support alternatives for organizations with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are designed for organizations who lack the resources to create an internal Help Desk but who need quick access to an efficient Help Desk with proficient telephone support as well as the ability to escalate complex tasks to high-level consultants.
Progentís Virtual Call Center is designed for larger companies and operates as a transparent addition to your existing Help Desk staff. Progent's Virtual Help Desk Call Center can act as a an escalation alternative to resolve the toughest network problems, or be available in those circumstances when your regular support engineers are too busy.
Progent's Help Desk Call Center staff of experienced network consultants gives your workers in Fort Wayne or anywhere in the state of Indiana instant access to an efficient network service resource with extensive experience delivering telephone-based support and remote repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center recognition as a significant enabler of company performance, and Progent's policy is to solve rather than just annotate network issues.
- Business Applications Services: Education, Development, and Integration
Progent's Applications Experts Group can supply remote professional consulting expertise and education in special application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for Microsoft business applications such as CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's expertise, custom programming, and training offerings, refer to Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; cohesive management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Fort Wayne, or anywhere in the state of Indiana, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your environment so that your network maintenance is proactive rather than reactive. By anticipating potential issues before they result in downtime, automated monitoring can head off disruptive and expensive network breakdowns. Progent can also use network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or networks based on multiple OS platforms.
To get in touch with Progent about emergency phone-based support with Microsoft, macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
For organizations and startups in Fort Wayne or throughout the state of Indiana, Progent's online network support specialists are ready to provide expert and cost-effective IT help whenever your business has to have it. More than 15 years of offering remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote access technology to solve network problems quickly while avoiding the cost and lost productivity that comes with on-site service calls.
Even if your Fort Wayne business has a local freelance support technician or maintains a full time organization that know how to handle the majority of network issues, Progentís Microsoft certified engineers can still provide an easy and seamless remote extension of your on-site resources for situations when your usual service personnel either lack the availability or the experience to solve unexpected system crises or especially tough integration problems.
Benefits of Progent's IT Support for Businesses in Fort Wayne
Progent's remote technical help services allow your Fort Wayne company to experience the benefits of on-call, enterprise-class IT support without the cost of maintaining an in-house IT staff. Your network will derive added strategic worth by becoming more reliable, productive, and protected. Benefits to your company include:
- Seamless virtual extension of your local support resources
For most businesses in Fort Wayne or anywhere in Indiana, local network service resources, whether made up of independent consultants or a full-time IT staff, can take care of typical technical issues. However, major troubles might occur when your regular resources are too busy or absent, and some trouble may involve technology that is unfamiliar to your local support technicians. In these instances, Progent's online support specialists offer a convenient, quick, and affordable way to augment your local help and to pass on valuable knowledge to improve your ability to resolve future issues in-house.
- Reduced Dependence on Freelance Consultants
For network maintenance, smaller companies commonly depend on independent freelance service providers. While freelance consultants have smaller overhead than big consulting firms and can often charge lower rates, they are occasionally stretched too thin, making it hard to respond quickly to crisis situations. If an independent service provider is occupied with another customer, sick, on a trip, or in class, the lack of reserve personnel may force your business to wait for assistance during an emergency. As your business grows, system downtime and problems with vital applications become more expensive. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a reliable source of backup service expertise to insure your IT system is always up and running.
- Build a Scalable Basis for Smooth Growth
Companies often start with an information system implemented on a shoestring budget. Without a strong framework, band-aid fixes can get thrown onto an unstable foundation. When a company grows, stability and scalability problems can impede the success of the organization. These poorly designed systems require careful analysis, intelligent strategic planning, and wide technical knowledge to upgrade to a network architecture able to offer the solid foundation to handle vital business demands and facilitate downstream expansion.
- Interact with Solution Providers Instead of Technology Sellers
Smaller organizations require guidance and technical education to negotiate an increasingly complex array of product alternatives capable of promoting business growth and improving efficiency. They do not need a computer consultant who is motivated to earn a commission on a specific vendor's technology. Network consulting and product selling can lead to a scenario where the recommended
solution is designed around a predetermined product rather than the true needs of a client. Progent avoids these dilemmas by selling just services rather than products. This enables Progent to align technical consulting with the best interests of clients.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT expertise, fine tuned support tools, and familiarity with corporate IT allow offices to escape the limitations of exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Start Getting Online Computer Support from Progent?
- In-depth Expertise in Microsoft's Full Range of Servers
Progent can provide world-class expertise for Microsoftís popular server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support, Windows Server 2008 expertise, Microsoft Windows 2003 upgrades, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-premises visits by the minute. As a result, you are billed exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no minimum charge and requires no retainer for services provided during regular business hours. Many service firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast repairs so you won't be forced to permit minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to handle problems that are within their scope, Progent can concentrate on offering hard-to-find services where Progent faces few competitors. Businesses who work with familiar independent service providers or who maintain internal support staffs benefit when Progent transfers information about critical technology and proven methodologies to make their networks more reliable, secure, and productive.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to offer round-the-clock network tracking services based on MS System Center Operations Manager. MS Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your IT network from stressful and costly service losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.