Fast and Affordable Remote Help for Fort Wayne Networks
For companies located in Fort Wayne or anywhere in the state of Indiana, Progent offers remote help for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to handle complex networking problems, as well as the assistance of CISSP-certified security consultants to handle advanced security design and diagnostic issues.
Progent's online technical support engineers provide exceptional leverage because they have the real-world experience and have access to the advanced technology necessary to resolve the majority of information system problems rapidly. Efficient support lowers immediate expenses because service calls accumulate fewer chargeable minutes. Remote support also avoids the expense of dispatching a consultant to your office. Your organization benefits additionally with incidental costs by reducing or eliminating network downtime and related losses resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive online technical support know-how is especially important in environments that rely on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.
Progent's billing model for online support is structured to stretch your network support dollar. Progent bills per minute for phone consulting, so you are invoiced exclusively for the services that you actually get. Unlike many remote support firms, Progent asks for no initialization charge or minimum payments. Progent's one-minute granularity and clean policy for pricing avoid situations where quick solutions manage to turn into major tabs. Progent's skill at dealing with technical issues efficiently means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a set of optimized technologies and field-proven processes that promote the highest degree of effectiveness for remote engineering help and troubleshooting for computer networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the experts of Progent's online support team to connect to your company's network remotely without breaching corporate security.
Progent's powerful customer support reporting application stores thorough records for all support that Progent's clients have received. Progent's authorized service personnel have access to the specifics of all help rendered to every client by any engineer. This history of issues and resolutions is stored as a conveniently retrievable proprietary knowledge base that enables Progent's remote technical experts to share their experiences with the whole team to ensure that the value of Progent's support services improves daily. Progent's extensive list of accreditations and close relationships with major industry leaders including Cisco and Microsoft open up additional extensive support knowledge bases and permit priority response from manufacturers' in-house engineering staff with the result that Progent's remote service experts can come up with optimal resolutions in the least time.
Online services available from Progent to customers in Fort Wayne and throughout the state of Indiana include:
Authorized Windows Experts
Progent's Microsoft-certified online service engineers offer computer problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist your company with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2016 migration, Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration consulting services, Skype for Business planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of cost-effective desktop support services to assist you company to deploy, integrate, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the administration of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network consultants, and indicates an individual's technical skills at the master level. Cisco-qualified CCIEs can handle the most challenging problems occurring in network planning, deployment, maintenance, security, and repair. CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing problems with IOS network administration utilities and coming up with alternate approaches or identifying program updates. CCIEs are an excellent value because their broad expertise permits them to find solutions for problems quickly. In many instances, less seasoned consultants can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can tie into your environment using sophisticated on-line troubleshooting technology to perform fast, safe, and affordable analysis and repair.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's popular selection of networking devices. Cisco networking consulting available from Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch consulting and support services, Cisco Nexus switch consulting and support services, Meraki switches integration, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco VoIP phones and IP video desktop phones support and wireless IP phones integration, Cisco Meraki Wi-Fi access point layout and set up, Cisco Aironet Wireless APs planning and integration help, Cisco WiFi controllers consulting, Cisco VPN Consulting help, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent can also provide remote and on-premises wireless site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Premier Network Security Consultants
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts offer a range of security services to bolster the safety of your Microsoft Windows, macOS and OS X, Linux environment against assaults or assist your company to clean up quickly following a serious penetration. Security support services offered by Progent include: in depth network security assessment utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick cleanup after virus and worm attacks; installing firewalls; designing secure architectures for remote and mobile connectivity; guarding your messaging infrastructure from viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote consulting to help organizations of any size connect their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that seamlessly combine on-premises IT assets along with public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable process for restoring applications and services rapidly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, updates and fixes and can generate reports to verify full service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, configure, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud environments that provide maximum availability, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high degree of automation regardless of the physical components used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists offer online consulting services to address a broad range of computer technologies such as network infrastructure, messaging systems, network and operational security, plus UNIX and Windows integration. For server hardware economization and simplified management in networks that include Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also assist with transitioning from legacy systems to Windows or Linux-based environments. Progent's group-based methodology for solving technical issues enables fast escalation, when required, to consultants with task-relevant expertise to handle complex scenarios. This accelerates repair of urgent problems, minimizes network downtime, and lowers support expense.
Important Linux platforms for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price services designed to allow small and medium-size businesses to benefit from the same advanced technology used by some of the world's top enterprises. Progent's ProSight line of IT management outsourcing services covers all critical areas of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning tools to guard endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to automate the entire malware attack progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via leading-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical files, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to deliver centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management staff and your Progent consultant so that all potential issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your company's ability to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup system that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent offers the services of seasoned online consulting experts for contract IT projects. Progent's rates for ongoing development or consulting projects are set according to the qualifications of the engineers assigned. Progent's background in these important fields of information technology allows customers to complete critical initiatives within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Fort Wayne Company Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Help Desk support alternatives for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Call Center consulting expertise can guide you in building an efficient new Help Desk or improving your existing organization, identifying or enhancing Help Desk application software to meet the particular needs of your company, or providing temporary phone support staff to supplement your in-house Help Desk Call Center team to deal with unusually busy situations like software migrations, mass upgrades, or rolling out new business software.
Progent's Help Desk Call Center staff of experienced information technology professionals offers your workers in Fort Wayne or anywhere in the state of Indiana immediate communication with a reliable network service group with extensive experience offering telephone-based support and online repair service for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Call Center recognition as a crucial contributor to company success, and Progent's intent is to solve instead of simply annotate IT problems.
- Applications Support: Education, Custom Development, and Integration
Progent's Applications Consulting Team can supply remote professional engineering support and education in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and training for Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's consulting, customization, and training offerings, visit Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent offers businesses in Fort Wayne, or anywhere in the state of Indiana, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to fit your business so that your IT maintenance is proactive and automated. By detecting potential problems before they expand into network outages, proactive monitoring can minimize disruptive and expensive service breakdowns. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or environments powered by a mix of OS platforms.
To contact Progent about urgent remote expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Fort Wayne or anywhere in the state of Indiana, Progent's online network support specialists are ready to provide expert and economical IT support the moment your company requires it. Long experience delivering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote access technology to repair computer problems rapidly while avoiding the cost and lost time that comes with in-person service calls.
Even if your Fort Wayne business has a regular independent consultant or maintains a full time organization that know how to deal with day-to-day network issues, Progentís Microsoft certified consultants can still provide an easy and transparent virtual expansion of your local resources for situations when your usual IT support personnel either don't have the time or the experience to resolve sudden system emergencies or especially complex integration projects.
Details of Progent's Online Network Support for Fort Wayne
Progent's online help, remote troubleshooting, system security expertise, and network management services offer companies in Fort Wayne or anywhere in the state of Indiana unparalleled leverage for your IT budget. Whether you need occasional telephone support and remote troubleshooting or full-time Help Desk call center support and network management, Progent's professionals can deliver your business world class network support while permitting you to eliminate the cost and hassle of carrying a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can deliver fast and economical expertise to businesses in Fort Wayne and is also ideal for customers in geographic areas of Indiana that have a limited supply of technicians with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has access to a wide range of Microsoft support tools, technical information, and continuing education.
- Per Minute Billing to Reduce Expenses
Progent offers online support on a per-minute basis, so you are billed only for the support you use. Progent requires no minimum fee for phone help and requires no monthly subscription fee for support services provided during regular business hours. This protects you from facing big bills for simple fixes.
- Availability of Cisco Certified Network Design Professionals
Progent's certified experts for Cisco can provide access to authorized specialists who have experience in designing, implementing, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you create high-speed, reliable, and secure infrastructure for local and remote networking.
- Application Experts Team
Progent's core support offerings include technology integration, MS Exchange Server expertise, corporate security design, and Co-managed Help Desk services. Progent's Experts Team offers in-depth consulting support in critical application areas. Support offered by the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Project and Project Online Expertise
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Help
Microsoft SQL Server 2017 migration, SQL Server 2016 Software Development, and SQL Server 2014 Application Development and Debugging
Oracle Project Management and Application Programming
MySQL Project Management and Software Design
Apple Mac Integration
Amazon Marketplace Web Service Application Development
By offering a convenient centralized source for network generalists and application experts, Progent is able to tailor timely, affordable, and comprehensive information technology solutions that address the special requirements of your company.
- Sophisticated Remote Access Software
Protected remote access permits Progent's service experts to see exactly what your users see. This makes it possible to produce quick fixes to issues that might otherwise demand a costly onsite service call. Effective remote connectivity software and expert technicians together enable Progent to resolve most network issues rapidly and affordably. Progent is an industry leader in online support and automated network analysis.
- Compatibility with Popular VPN Gateways
Progent can provide secure VPN access for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24-hour Support for Maximum Network Availability
For offices with mission-critical applications, Progent offers optional 24x7 remote support services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help produce maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended especially for budget-constrained businesses whose workers need immediate recourse to a Help Desk service with effective telephone support and complete escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT experience, refined support tools, and familiarity with enterprise networking allow offices to avoid the pitfalls associated with excessive reliance on smaller service organizations, independent freelance consultants, or limited internal IT help.
Progent adds value by offering:
How Does Our Company Begin Getting Remote Technical Support from Progent?
- Certified Expertise in Microsoft's Entire Range of Server Platforms
Progent offers in-depth support for Microsoftís popular server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support services, Windows Server 2008 R2 migration, Microsoft Windows 2003 upgrades, MS Exchange 2016 Server migration, Exchange 2013 integration, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person help by the minute. As a result, you pay exclusively for delivered services. Progent does not demand a higher rate for after-hours or priority support, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no initialization charge and requires no retainer for services delivered during regular business hours. Many support firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for quick fixes so you will not be tempted to allow simple problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent faces few competitors. Businesses who work with familiar independent consultants or who maintain internal IT personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more robust, secure, and productive.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to offer round-the-clock system monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By revealing possible problems before they cause downtime, network monitoring can save your IT network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.