Fast and Affordable Remote Help for Fort Wayne Networks
Immediate Online Help for Fort Wayne NetworksFor companies located in Fort Wayne or anywhere in the state of Indiana, Progent offers remote help for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to handle complex networking problems, as well as the assistance of CISSP-certified security consultants to handle advanced security design and diagnostic issues.

Progent's online technical support engineers provide exceptional leverage because they have the real-world experience and have access to the advanced technology necessary to resolve the majority of information system problems rapidly. Efficient support lowers immediate expenses because service calls accumulate fewer chargeable minutes. Remote support also avoids the expense of dispatching a consultant to your office. Your organization benefits additionally with incidental costs by reducing or eliminating network downtime and related losses resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive online technical support know-how is especially important in environments that rely on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's billing model for online support is structured to stretch your network support dollar. Progent bills per minute for phone consulting, so you are invoiced exclusively for the services that you actually get. Unlike many remote support firms, Progent asks for no initialization charge or minimum payments. Progent's one-minute granularity and clean policy for pricing avoid situations where quick solutions manage to turn into major tabs. Progent's skill at dealing with technical issues efficiently means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a set of optimized technologies and field-proven processes that promote the highest degree of effectiveness for remote engineering help and troubleshooting for computer networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the experts of Progent's online support team to connect to your company's network remotely without breaching corporate security.

Progent's powerful customer support reporting application stores thorough records for all support that Progent's clients have received. Progent's authorized service personnel have access to the specifics of all help rendered to every client by any engineer. This history of issues and resolutions is stored as a conveniently retrievable proprietary knowledge base that enables Progent's remote technical experts to share their experiences with the whole team to ensure that the value of Progent's support services improves daily. Progent's extensive list of accreditations and close relationships with major industry leaders including Cisco and Microsoft open up additional extensive support knowledge bases and permit priority response from manufacturers' in-house engineering staff with the result that Progent's remote service experts can come up with optimal resolutions in the least time.

Online services available from Progent to customers in Fort Wayne and throughout the state of Indiana include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price services designed to allow small and medium-size businesses to benefit from the same advanced technology used by some of the world's top enterprises. Progent's ProSight line of IT management outsourcing services covers all critical areas of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning tools to guard endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to automate the entire malware attack progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via leading-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical files, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to deliver centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management staff and your Progent consultant so that all potential issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your company's ability to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup system that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent offers the services of seasoned online consulting experts for contract IT projects. Progent's rates for ongoing development or consulting projects are set according to the qualifications of the engineers assigned. Progent's background in these important fields of information technology allows customers to complete critical initiatives within budget and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Support
    Progent's Help Desk support alternatives for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Call Center consulting expertise can guide you in building an efficient new Help Desk or improving your existing organization, identifying or enhancing Help Desk application software to meet the particular needs of your company, or providing temporary phone support staff to supplement your in-house Help Desk Call Center team to deal with unusually busy situations like software migrations, mass upgrades, or rolling out new business software.

    Progent's Help Desk Call Center staff of experienced information technology professionals offers your workers in Fort Wayne or anywhere in the state of Indiana immediate communication with a reliable network service group with extensive experience offering telephone-based support and online repair service for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Call Center recognition as a crucial contributor to company success, and Progent's intent is to solve instead of simply annotate IT problems.

  • Applications Support: Education, Custom Development, and Integration
    Progent's Applications Consulting Team can supply remote professional engineering support and education in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and training for Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's consulting, customization, and training offerings, visit Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers businesses in Fort Wayne, or anywhere in the state of Indiana, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to fit your business so that your IT maintenance is proactive and automated. By detecting potential problems before they expand into network outages, proactive monitoring can minimize disruptive and expensive service breakdowns. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or environments powered by a mix of OS platforms.
How Your Fort Wayne Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent remote expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Fort Wayne or anywhere in the state of Indiana, Progent's online network support specialists are ready to provide expert and economical IT support the moment your company requires it. Long experience delivering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote access technology to repair computer problems rapidly while avoiding the cost and lost time that comes with in-person service calls.

Even if your Fort Wayne business has a regular independent consultant or maintains a full time organization that know how to deal with day-to-day network issues, Progentís Microsoft certified consultants can still provide an easy and transparent virtual expansion of your local resources for situations when your usual IT support personnel either don't have the time or the experience to resolve sudden system emergencies or especially complex integration projects.

Details of Progent's Online Network Support for Fort Wayne
Progent's online help, remote troubleshooting, system security expertise, and network management services offer companies in Fort Wayne or anywhere in the state of Indiana unparalleled leverage for your IT budget. Whether you need occasional telephone support and remote troubleshooting or full-time Help Desk call center support and network management, Progent's professionals can deliver your business world class network support while permitting you to eliminate the cost and hassle of carrying a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT experience, refined support tools, and familiarity with enterprise networking allow offices to avoid the pitfalls associated with excessive reliance on smaller service organizations, independent freelance consultants, or limited internal IT help.

Progent adds value by offering:

How Does Our Company Begin Getting Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.