Fast and Affordable Online Technical Support for Fort Wayne IT Networks
For companies in Fort Wayne or anywhere in the state of Indiana, Progent provides remote technical support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited security experts to help with high-level security design and diagnostic jobs.
Progent's remote technical support engineers provide excellent leverage because they possess the practical background and are equipped with the advanced tools required to resolve most information system problems quickly. This reduces immediate costs because solutions require fewer chargeable consulting minutes. Online help also avoids the expense of sending an engineer to your site. Your organization benefits even more in incidental costs by reducing or avoiding network outages and related losses resulting from business discontinuity, upset clients, unproductive workers, and distracted management. Progent's advanced remote technical support experience is especially important in environments that rely on public clouds for vital infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.
Progent's pricing policy for remote help is designed to leverage your network support dollar. Progent bills by the minute for telephone-based assistance, so you pay exclusively for the support that you actually get. Unlike typical online support firms, Progent imposes no startup fee or minimum payments. Progent's one-minute granularity and simple policy for pricing eliminate scenarios where speedy. minor repairs manage to turn into substantial tabs. Progent's penchant for solving problems quickly means your business saves money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of customized tools and field-tested methodologies which ensure the maximum degree of efficiency for online technical support and troubleshooting for IT systems of all sizes. Progent provides secure VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the consultants of Progent's Technical Response Center to link to your environment without breaching network security.
Progent's proven technical support database system maintains thorough histories for the support that Progent's customers have been provided. Progent's team service personnel have the benefit of the history of services rendered to every Progent customer by every Progent engineer. This database of trouble tickets and solutions is stored as a conveniently exploitable proprietary database that allows Progent's remote support professionals to share their experiences company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and working relationships with major technology companies such as Cisco and Microsoft open up other extensive technical databases and permit fast access to manufacturers' in-house support staff with the result that Progent's online service experts are able to arrive at the best solutions in the least time.
Online services offered by Progent to businesses in Fort Wayne and anywhere in the state of Indiana include:
Certified MS Windows Support
Progent's Microsoft-expert online support engineers offer computer system problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can assist your company with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server development,
Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2017 consulting,
SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of cost-effective PC desktop support services to help you business to install, configure, repair, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the administration of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the top recognition for network professionals, and certifies an individual's network technology knowledge at the master level. CCIEs can resolve the most difficult issues associated with network design, integration, administration, protection, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing problems with Cisco IOS network management tools and developing alternate approaches or identifying software updates. Cisco CCIEs provide excellent value because their depth of experience permits them to solve problems rapidly. In typical cases, less experienced service providers can wrestle for hours or days with the same problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can tie into your computer system using state-of-the-art remote troubleshooting tools to perform efficient, secure, and affordable diagnosis and repair.
Progent's CCIEs offer expertise in the complete line of Cisco's industry-leading family of connectivity appliances. Cisco networking support provided by Progent includes ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers planning and management, Catalyst switch integration and support, Nexus switch consulting, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi AP layout and set up, Cisco Aironet Wireless Access Points deployment support, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security engineering help, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide online and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Certified Network Security Experts
Progent's accredited CISM and CISSP security and compliance consultants offer a variety of system protection services to bolster the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist your business to clean up quickly after a damaging penetration. Security support services available from Progent cover in depth network security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick recovery from malicious assaults; integrating firewalls; establishing safe mechanisms for remote and mobile connectivity; securing your email infrastructure from spam and DHA attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online support services to help companies of all sizes integrate their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that combine local IT assets along with cloud services. To help you to integrate public clouds with networks, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting services online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a consistent runbook for recovering services rapidly after an outage. SRM provides centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also allows non-disruptive testing for disaster recovery, updates and fixes and can generate reports to verify full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high degree of automation independent of the hardware making up the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide phone-based consulting services to address a wide range of computer technologies including system architecture, email systems, network and process security, plus UNIX and Microsoft Windows coexistence. For server consolidation and simplified administration in networks that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also help with transitioning from older systems to Windows or Linux-based environments. Progent's team-oriented approach to resolving technical problems enables quick escalation, when required, to consultants with appropriate expertise to handle complex situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support costs.
Important Linux platforms for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price managed services designed to allow small and mid-size organizations to utilize the same best-of-breed IT solutions used by some of the industry's leading corporations. Progent's ProSight line of network monitoring and management services addresses all key aspects of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis technology to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the entire threat progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital data, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver centralized management and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, optimize and debug their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration of almost all devices on your network, monitors performance, and sends notices when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding devices that need important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent consultant so any potential issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective assessment of the health of their network. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's ability to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup system that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract IT programs. Billing charges for longer-term consulting tasks are determined according to the level of expertise of the consultants required. Progent's background in these special fields of information technology enables customers to execute major initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Fort Wayne Business Can Contact Progent's Remote Technical Support Professionals
Call Center Expertise
Progent's Help Desk support alternatives for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are designed for organizations who lack the resources to assemble and manage an in-house Help Desk Call Center but who want fast communication with a reliable Help Desk with proficient telephone support plus the technical depth to escalate the most challenging tasks to advanced engineers.
Progentís Virtual Help Desk is designed for bigger businesses and acts as a seamless addition to your existing Help Desk resources. Progent's Virtual Call Center can serve as a an escalation alternative to handle complex computer system challenges, or be ready in those instances when your other resources are overwhelmed.
Progent's Help Desk staff of veteran information technology experts offers your computer users in Fort Wayne or anywhere in the state of Indiana quick assistance from a dependable support group with years of background offering telephone-based help and remote repair service for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk recognition as a major enabler of company performance, and Progent's target is to fix and not simply annotate IT problems.
- Business Applications Services: Education, Customization, and Integration
Progent's Applications Consulting Group provides phone-based and in-depth consulting expertise and training in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for Microsoft business applications such as CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's expertise, custom programming, and training services, refer to Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from a prior release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers organizations in Fort Wayne, or anywhere in the state of Indiana, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your environment so your network support is proactive and automated. By detecting looming issues before they cause network outages, proactive monitoring can ward off inconvenient and costly information system failures. Progent can also use network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft systems, or networks based on multiple platforms.
To contact Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or refer to Contact Progent.
For businesses and new businesses in Fort Wayne or throughout the state of Indiana, Progent's online computer support engineers can provide effective and affordable IT help the instant your company needs it. Long experience delivering remote repair services has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online access technology to fix network problems quickly while eliminating the expense and lost time that comes with in-person support visits.
Even if your Fort Wayne business deals with a regular independent consultant or maintains a full time IT staff that can handle the majority of network issues, Progentís Microsoft certified consultants can offer a convenient and transparent virtual extension of your local resources in cases when your usual IT support personnel either don't have the time or the expertise to resolve sudden network crises or particularly complex integration problems.
Benefits of Progent's IT Support for Businesses in Fort Wayne
Progent's remote support services allow your Fort Wayne organization to experience the advantages of immediate, world-class IT support without the expense of maintaining a full-time IT organization. Your network will derive greater strategic value by being more available, productive, and secure. Advantages to your company include:
- Seamless remote extension of your local support resources
With most organizations in Fort Wayne or anywhere in Indiana, local computer support providers, whether represented by freelance consultants or an in-house maintenance staff, can solve typical technical problems. However, IT crises may occur when your regular support personnel are too busy or absent, and some problems may stem from technology that is beyond the scope of your local service technicians. In these situations, Progent's online support experts offer a convenient, quick, and affordable solution to supplement your local resources and to pass on valuable information to improve your capability to deal with downstream problems locally.
- Reduced Reliance on Individual Service Providers
For network maintenance, smaller offices commonly rely on individual freelance consultants. While independent consultants carry less internal costs than big support firms and can afford to charge lower rates, they are sometimes overbooked, making it hard to respond rapidly to crisis situations. If a freelance consultant is busy with another client, ill, on vacation, or in class, the lack of fallback help may require your company to wait for assistance during an emergency. As your business grows, system downtime and problems with vital software are more expensive. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides a reliable source of reserve support experts to make sure your IT system stays up and running.
- Build a Scalable Foundation for Smooth Growth
Organizations often start with an information architecture created on a modest budget. Without a robust framework, band-aid repairs can get thrown onto a weak foundation. When a company grows, stability and expandability problems can impede the success of the business. These poorly designed systems require careful analysis, intelligent strategic planning, and extensive IT knowledge to upgrade to a network infrastructure able to provide the stable foundation to meet critical business demands and ease future growth.
- Interact with Solution Providers Rather Than Technology Resellers
Smaller companies need guidance and technical education to negotiate an ever more complicated maze of product alternatives capable of promoting business growth and improving productivity. These companies do not need a network engineer who is attempting to resell a certain vendor's products. IT support and product sales can lead to a situation where the proposed
solution is built around a profitable product rather than the true needs of a business. Progent eliminates these dilemmas by offering just services rather than products. This allows Progent to align IT expertise with the best interests of clients.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical experience, refined support software, and familiarity with corporate IT enable companies to escape the limitations associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does Our Company Start Receiving Online Technical Help from Progent?
- Certified Expertise in Microsoft's Entire Family of Server Platforms
Progent can provide in-depth expertise for Microsoftís powerful server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration consulting, Windows Server 2008 upgrades, Microsoft Windows 2003 Server upgrades, Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting, Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange Server 2003 migration, plus Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for remote service and in-person visits per minute. Consequently, you are invoiced just for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in regions where Progent offers in-person support, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and requires no monthly commitment for services provided during regular business hours. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for quick fixes so you will not be tempted to permit less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent has little competition. Companies who utilize familiar freelance consultants or who employ internal support personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more robust, protected, and efficient.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to offer round-the-clock system monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive instead of reactive. By uncovering possible issues before they cause downtime, system monitoring can save your information network from stressful and expensive service disruptions.
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.