Fast and Affordable Online Help for Fort Wayne Indiana Computer Networks
Urgent Phone Consulting for Fort Wayne SystemsFor organizations in Fort Wayne Indiana, Progent offers remote help for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote support to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to solve complex networking problems, plus the assistance of CISA and CISSP-certified security experts to help with high-level security design and diagnostic jobs.

Progent's online support experts provide excellent value due to the fact that they possess the practical background and have access to the sophisticated tools necessary to solve the majority of network problems rapidly. Efficient support reduces direct expenses because solutions accumulate minimal billable minutes. Online support also avoids the expense of sending an engineer to your location. Your organization saves additionally in incidental costs by minimizing or avoiding network downtime and related losses stemming from business discontinuity, upset clients, idle employees, and de-focused management. Progent's extensive online consulting expertise is particularly valuable in environments that are dependent on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an option.

Progent's billing policy for remote support is structured to leverage your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are charged only for the services that you receive. Unlike many remote service firms, Progent asks for no startup fee or minimum job duration. Progent's per-minute billing unit and clean model for pricing do away with situations where fast solutions somehow turn into big bills. Progent's skill at disposing of problems efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered an array of customized technologies and field-tested processes which promote the highest degree of efficiency for online help and troubleshooting for information systems of any size. Progent provides secure Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the consultants of Progent's online support team to communicate with your company's network remotely without compromising corporate security.

Progent's proven service database application includes comprehensive histories describing the support that Progent's clients have received. Progent's staff engineers have the benefit of the details of services rendered to each Progent client by any engineer. This database of problems and fixes is organized as a readily retrievable proprietary database that allows Progent's remote support engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's extensive list of accreditations and working relationships with major vendors including Cisco and Microsoft open up additional extensive technical databases and allow fast response from vendors' internal support staff with the result that Progent's online service specialists can determine optimal solutions in the least time.

Remote technical support services provided by Progent to clients in Fort Wayne Indiana include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price services designed to allow small and medium-size organizations to utilize the same best-of-breed technology deployed by some of the world's top corporations. The ProSight suite of IT management outsourcing services covers all key areas of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior machine learning tools to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to address the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with legal and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup/restore product companies to produce ProSight Data Protection Services, a family of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and track your data backup operations and enable transparent backup and fast recovery of critical files, apps, system images, plus VMs. ProSight DPS lets your business recover from data loss caused by hardware failures, natural disasters, fire, malware such as ransomware, user error, ill-intentioned employees, or application glitches. Managed services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide businesses of all sizes a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic information network. In addition to maximizing the protection and reliability of your IT network, Progent's patch management services allow your in-house IT staff to concentrate on more strategic initiatives and tasks that derive maximum business value from your information network. Read more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation with iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a secured online account and give your password you are asked to verify your identity via a device that only you possess and that is accessed using a different network channel. A broad range of devices can be used for this second means of ID validation including a smartphone or wearable, a hardware/software token, a landline phone, etc. You may designate multiple validation devices. To learn more about Duo identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of real-time and in-depth management reporting plug-ins created to work with the top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like inconsistent support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide web-based management and comprehensive protection for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating complex management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding devices that require important updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management staff and your Progent engineering consultant so that any potential problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security requirements, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's ability to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient security and backup environment that meets your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special information technology programs. Billing rates for longer-term development or consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these important fields of information technology allows customers to execute major initiatives within budget and on time. Progent's special online engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support programs for businesses with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle the most problems.

    Progent's Help Desk Call Center consulting support can assist you in creating an effective new Help Desk or enhancing your existing one, identifying or customizing Call Center software to handle the particular needs of your company, or providing occasional phone support staff to work with your existing Call Center group during demanding situations such as software transitions, major updates, or installing brand new applications.

    Progent's Call Center team of experienced network consultants gives your workers in Fort Wayne Indiana instant communication with a dependable technical support group with extensive background delivering telephone-based support and remote troubleshooting for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center perception as a solid driver of business efficiency, and Progent's aim is to fix instead of simply report technical problems.

  • Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Experts staff provides remote advanced consulting expertise and training in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and education for Microsoft applications such as CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. For more about Progent's expertise, custom programming, and training services, refer to Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants can provide world-class online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of Microsoft System Center2, expand or tune your current one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver businesses in Fort Wayne Indiana remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can configure Operations Manager to suit your environment so that your network maintenance is proactive and automated. By detecting looming trouble spots before they cause crashes, automated monitoring can avoid disruptive and costly service failures. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or environments based on a variety of operating systems.
How Your Fort Wayne Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent phone-based expertise with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Fort Wayne Indiana, Progent's online network support specialists can deliver effective and affordable system support whenever your company has to have it. More than 20 years of providing online tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine remote connectivity technology to repair computer problems quickly while avoiding the expense and lost productivity that comes with on-premises service calls.

Even if your Fort Wayne office has a regular freelance consultant or employs a full time organization that know how to handle day-to-day network problems, Progent's Microsoft certified consultants are available to provide a convenient and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the experience to address unexpected network emergencies or particularly complex integration problems.

Features of Progent's Remote Computer Support for Fort Wayne Indiana
Progent's phone help, Internet-based repair, network security consulting, and network administration services give companies in Fort Wayne Indiana unparalleled leverage for your IT investment. Whether you require occasional phone help and Internet-based troubleshooting or full-time Help Desk call center services and system administration, Progent's professionals can deliver your organization world class network support while allowing you to eliminate the cost and administration overhead of maintaining a full-service internal IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical knowledge, refined remote support software, and familiarity with enterprise networking allow businesses to escape the limitations associated with excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world professional experience, at the forefront of network support, executing a wide variety of technical projects for an extensive mix of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices training that Progent instills in its consulting staff. This ensures that you get not only expert IT help, but also a consultant with proven methods for applying technical knowledge to resolve actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site help by the minute. Consequently, you are billed exclusively for delivered services. Progent does not impose a higher rate for after-hours or urgent service, and within California or in regions where Progent offers in-person support, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no service activation charge and asks no retainer for support services provided during normal working hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for fast repairs so you will not be tempted to allow simple problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or small service firms who provide minimal documentation or specifics of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation sent by every staff member to every customer. The practice of detailing and archiving service records allows more efficient support and avoids a slew of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock remote monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering potential issues before they cause downtime, system monitoring can save your information network from stressful and costly availability disruptions.
How Does Our Company Begin Getting Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.

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