Fast and Affordable Online Technical Support for Fort Wayne IT Networks
Immediate Remote Help for Fort Wayne SystemsFor companies in Fort Wayne or anywhere in the state of Indiana, Progent provides remote technical support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited security experts to help with high-level security design and diagnostic jobs.

Progent's remote technical support engineers provide excellent leverage because they possess the practical background and are equipped with the advanced tools required to resolve most information system problems quickly. This reduces immediate costs because solutions require fewer chargeable consulting minutes. Online help also avoids the expense of sending an engineer to your site. Your organization benefits even more in incidental costs by reducing or avoiding network outages and related losses resulting from business discontinuity, upset clients, unproductive workers, and distracted management. Progent's advanced remote technical support experience is especially important in environments that rely on public clouds for vital infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing policy for remote help is designed to leverage your network support dollar. Progent bills by the minute for telephone-based assistance, so you pay exclusively for the support that you actually get. Unlike typical online support firms, Progent imposes no startup fee or minimum payments. Progent's one-minute granularity and simple policy for pricing eliminate scenarios where speedy. minor repairs manage to turn into substantial tabs. Progent's penchant for solving problems quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of customized tools and field-tested methodologies which ensure the maximum degree of efficiency for online technical support and troubleshooting for IT systems of all sizes. Progent provides secure VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the consultants of Progent's Technical Response Center to link to your environment without breaching network security.

Progent's proven technical support database system maintains thorough histories for the support that Progent's customers have been provided. Progent's team service personnel have the benefit of the history of services rendered to every Progent customer by every Progent engineer. This database of trouble tickets and solutions is stored as a conveniently exploitable proprietary database that allows Progent's remote support professionals to share their experiences company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and working relationships with major technology companies such as Cisco and Microsoft open up other extensive technical databases and permit fast access to manufacturers' in-house support staff with the result that Progent's online service experts are able to arrive at the best solutions in the least time.

Online services offered by Progent to businesses in Fort Wayne and anywhere in the state of Indiana include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price managed services designed to allow small and mid-size organizations to utilize the same best-of-breed IT solutions used by some of the industry's leading corporations. Progent's ProSight line of network monitoring and management services addresses all key aspects of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis technology to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the entire threat progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital data, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver centralized management and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, optimize and debug their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration of almost all devices on your network, monitors performance, and sends notices when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding devices that need important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent consultant so any potential issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective assessment of the health of their network. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's ability to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup system that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract IT programs. Billing charges for longer-term consulting tasks are determined according to the level of expertise of the consultants required. Progent's background in these special fields of information technology enables customers to execute major initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk support alternatives for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are designed for organizations who lack the resources to assemble and manage an in-house Help Desk Call Center but who want fast communication with a reliable Help Desk with proficient telephone support plus the technical depth to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Help Desk is designed for bigger businesses and acts as a seamless addition to your existing Help Desk resources. Progent's Virtual Call Center can serve as a an escalation alternative to handle complex computer system challenges, or be ready in those instances when your other resources are overwhelmed.

    Progent's Help Desk staff of veteran information technology experts offers your computer users in Fort Wayne or anywhere in the state of Indiana quick assistance from a dependable support group with years of background offering telephone-based help and remote repair service for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk recognition as a major enabler of company performance, and Progent's target is to fix and not simply annotate IT problems.

  • Business Applications Services: Education, Customization, and Integration
    Progent's Applications Consulting Group provides phone-based and in-depth consulting expertise and training in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for Microsoft business applications such as CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's expertise, custom programming, and training services, refer to Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from a prior release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers organizations in Fort Wayne, or anywhere in the state of Indiana, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your environment so your network support is proactive and automated. By detecting looming issues before they cause network outages, proactive monitoring can ward off inconvenient and costly information system failures. Progent can also use network monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft systems, or networks based on multiple platforms.
How Your Fort Wayne Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Fort Wayne or throughout the state of Indiana, Progent's online computer support engineers can provide effective and affordable IT help the instant your company needs it. Long experience delivering remote repair services has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online access technology to fix network problems quickly while eliminating the expense and lost time that comes with in-person support visits.

Even if your Fort Wayne business deals with a regular independent consultant or maintains a full time IT staff that can handle the majority of network issues, Progentís Microsoft certified consultants can offer a convenient and transparent virtual extension of your local resources in cases when your usual IT support personnel either don't have the time or the expertise to resolve sudden network crises or particularly complex integration problems.

Benefits of Progent's IT Support for Businesses in Fort Wayne
Progent's remote support services allow your Fort Wayne organization to experience the advantages of immediate, world-class IT support without the expense of maintaining a full-time IT organization. Your network will derive greater strategic value by being more available, productive, and secure. Advantages to your company include:

  • Seamless remote extension of your local support resources
    With most organizations in Fort Wayne or anywhere in Indiana, local computer support providers, whether represented by freelance consultants or an in-house maintenance staff, can solve typical technical problems. However, IT crises may occur when your regular support personnel are too busy or absent, and some problems may stem from technology that is beyond the scope of your local service technicians. In these situations, Progent's online support experts offer a convenient, quick, and affordable solution to supplement your local resources and to pass on valuable information to improve your capability to deal with downstream problems locally.

  • Reduced Reliance on Individual Service Providers
    For network maintenance, smaller offices commonly rely on individual freelance consultants. While independent consultants carry less internal costs than big support firms and can afford to charge lower rates, they are sometimes overbooked, making it hard to respond rapidly to crisis situations. If a freelance consultant is busy with another client, ill, on vacation, or in class, the lack of fallback help may require your company to wait for assistance during an emergency. As your business grows, system downtime and problems with vital software are more expensive. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides a reliable source of reserve support experts to make sure your IT system stays up and running.

  • Build a Scalable Foundation for Smooth Growth
    Organizations often start with an information architecture created on a modest budget. Without a robust framework, band-aid repairs can get thrown onto a weak foundation. When a company grows, stability and expandability problems can impede the success of the business. These poorly designed systems require careful analysis, intelligent strategic planning, and extensive IT knowledge to upgrade to a network infrastructure able to provide the stable foundation to meet critical business demands and ease future growth.

  • Interact with Solution Providers Rather Than Technology Resellers
    Smaller companies need guidance and technical education to negotiate an ever more complicated maze of product alternatives capable of promoting business growth and improving productivity. These companies do not need a network engineer who is attempting to resell a certain vendor's products. IT support and product sales can lead to a situation where the proposed solution is built around a profitable product rather than the true needs of a business. Progent eliminates these dilemmas by offering just services rather than products. This allows Progent to align IT expertise with the best interests of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical experience, refined support software, and familiarity with corporate IT enable companies to escape the limitations associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or limited in-house IT help.

Progent stands out by offering:

How Does Our Company Start Receiving Online Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.