Fast and Affordable Remote Support for Fort Wayne Information Networks
For organizations in Fort Wayne or anywhere in the state of Indiana, Progent offers remote technical support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have provided online support to businesses in every state in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging networking issues, plus the assistance of CISA and CISSP-certified cybersecurity experts to help with advanced security architecture and troubleshooting issues.
Progent's online support engineers offer excellent leverage due to the fact that they possess the practical experience and have access to the sophisticated technology necessary to resolve most information system problems quickly. Efficient support lowers immediate costs since service calls use up fewer billable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your organization saves additionally in indirect expenses by minimizing or eliminating network outages and related losses resulting from business disruption, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's advanced online technical support know-how is especially helpful in environments that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be useful.
Progent's billing policy for remote support is structured to leverage your IT service investment. Progent charges per minute for telephone-based assistance, so you owe exclusively for the services that you receive. Unlike typical remote service firms, Progent asks for no service activation fee or minimum job duration. Progent's one-minute billing unit and clean policy for pricing prevent scenarios where fast fixes manage to turn into big tabs. Progent's skill at disposing of problems efficiently means your business saves money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined a set of optimized technologies and proven processes which promote the maximum degree of efficiency for online help and troubleshooting for IT networks of all sizes. Progent offers secure VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's Technical Response Center to interface to your computer system without compromising corporate security.
Progent's powerful technical support reporting application maintains extensive histories for the support that Progent's clients have been provided. Progent's team consultants have the benefit of the history of assistance delivered to every customer by any Progent consultant. This archive of trouble tickets and resolutions is structured as a readily searchable internal database that allows Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and working relationships with important vendors such as Cisco and Microsoft make available additional vast technical support knowledge bases and allow priority response from manufacturers' internal support staff with the result that Progent's online consulting specialists are able to find optimal resolutions quickly.
Online technical services provided by Progent to businesses in Fort Wayne and anywhere in the state of Indiana include:
Authorized Microsoft Windows Experts
Progent's Microsoft-qualified remote service experts can deliver computer problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can assist your company with a wide range of technology support such as
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange Server 2016 migration, Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2013 development,
Microsoft Skype for Business migration consulting, Lync Server integration, and Office Communications Server troubleshooting,
Forefront TMG 2010 administration and ISA Server 2006 migration,
SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also offers a broad range of affordable PC desktop services to assist you company to deploy, configure, troubleshoot, and manage workstations and laptops powered by Microsoft Windows. Progent's desktop consulting services include offering Microsoft Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network engineers, and indicates an individual's technical skills at the master level. Cisco-qualified CCIEs know how to resolve the most difficult issues associated with network planning, integration, administration, security, and problem solving. Cisco CCIEs can cooperate closely with Cisco's internal support staff in isolating problems with Cisco IOS Software network management utilities and coming up with alternate approaches or identifying software updates. Cisco CCIEs represent an excellent value since their broad experience allows them to find solutions for problems rapidly. In common instances, less qualified engineers can wrestle for many hours or days with identical problems that a CCIE can fix in minutes. Progent's Cisco CCIE certified engineers can connect to your computer system via advanced remote troubleshooting tools to perform efficient, secure, and affordable analysis and repair.
Progent's CCIEs offer assistance with the entire range of Cisco's market leading selection of networking appliances. Cisco technology expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support, Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi AP layout and set up, Cisco Aironet Wireless APs consulting expertise, Cisco wireless controllers integration consulting, Cisco VPN and Network Security Integration help, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent can also provide online and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Qualified Network Security Consultants
Progent's qualified CISM and CISSP cybersecurity experts can provide a variety of security solutions that can strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or help your business to clean up rapidly following a serious penetration. Security support services available from Progent include: thorough network security and compliance assessment utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; fast recovery from malicious attacks; setting up firewalls; building secure techniques for remote and mobile communication; securing your email infrastructure against viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
Cloud Integration Solutions
Progent offers advanced remote consulting services to help businesses of all sizes integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that seamlessly combine local IT assets along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a consistent process for recovering services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also allows non-disruptive testing for disaster recovery, upgrades and patches and can generate reports to confirm complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help you to design, configure, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation regardless of the hardware making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer phone-based support services to cover a wide spectrum of computer technologies such as network infrastructure, email solutions, system and operational security, plus UNIX/Linux and Windows integration. For server consolidation and simplified administration in environments that incorporate Linux and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from older applications to Microsoft Windows or Linux-based environments. Progent's team-oriented approach to solving network problems enables quick escalation, when required, to consultants with appropriate experience to tackle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can offer urgent online assistance diagnosing anomalies within UNIX/Linux systems powered by popular derivatives of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the world's top corporations. Progent's ProSight portfolio of network monitoring and management services covers all key areas of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the entire threat progression including blocking, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with legal and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical files, apps and virtual machines that have become unavailable or damaged due to component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to provide centralized management and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a further level of analysis for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, track, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that require important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT staff and your Progent consultant so all potential issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can save as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an objective assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security standards, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance consultant. The interview is intended to evaluate your company's preparedness either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup system that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent offers the skills of seasoned online consulting experts for contract IT programs. Progent's charges for longer-term development or consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these special fields of information technology allows clients to execute major projects within budget and on time. Progent's special online engineering solutions include:
How Your Fort Wayne Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center support alternatives for organizations with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are ideal for businesses who lack the resources to support an in-house Call Center but who require fast communication with an effective Call Center with proficient phone support as well as the expertise to escalate complex tasks to advanced engineers.
Progentís Virtual Help Desk Call Center is intended for bigger companies and serves as a transparent reinforcement of your existing Help Desk organization. Progent's Virtual Call Center can serve as a an escalation alternative to handle the most difficult computer system problems, or be ready in hectic circumstances when your other service providers are too busy.
Progent's Help Desk Call Center staff of experienced information technology consultants offers your workers in Fort Wayne or anywhere in the state of Indiana fast contact with a dependable network service group with substantial background offering telephone-based consulting and remote troubleshooting for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk Call Center recognition as a solid driver of company performance, and Progent's aim is to solve instead of simply annotate IT issues.
- Business Applications Support: Education, Custom Programming, and Integration
Progent's Applications Experts staff can supply remote and in-depth consulting expertise and training in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, programming, and education for popular Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more concerning Progent's consulting, customization, and education services, see Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of System Center 2016, expand or tune your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Fort Wayne, or anywhere in the state of Indiana, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your environment so that your network support is proactive and automated. By detecting potential issues before they cause crashes, proactive monitoring can minimize disruptive and expensive network breakdowns. Progent can also utilize system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks based on a variety of OS platforms.
To contact Progent about urgent online support with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Online Help, phone 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Fort Wayne or anywhere in the state of Indiana, Progent's phone-based network support specialists can provide professional and affordable IT help the instant your business has to have it. Long experience offering remote repair services has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to fix computer problems quickly while eliminating the expense and lost time that comes with on-premises service visits.
Even if your Fort Wayne business works with a local freelance support technician or maintains a full time organization that know how to handle the majority of computer issues, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent remote expansion of your local resources in cases when your usual service personnel either don't have the availability or the expertise to resolve unexpected system emergencies or particularly challenging integration projects.
Features of Progent's Online Network Support for Fort Wayne
Progent's online help, remote repair, system security expertise, and system management services offer businesses in Fort Wayne or throughout the state of Indiana unparalleled leverage for your support investment. Whether you require occasional telephone help and Internet-based troubleshooting or ongoing Help Desk Call Center support and system management, Progent's professionals can provide your company enterprise-level network support while allowing you to avoid the cost and hassle of maintaining a full-service internal IT staff. Key features of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Qualified Professionals
Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to businesses in Fort Wayne and is also ideal for customers in more remote areas of Indiana that lack technicians with in-depth experience supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has access to a wide selection of Microsoft support tools, technical databases, and on-going training.
- By the Minute Rates to Minimize Costs
Progent provides remote help on a per-minute basis, so you pay only for the support you use. Progent has no minimum charge for online service and asks for no periodic subscription fee for services delivered during normal business hours. This keeps you from paying big bills for routine fixes.
- Availability of Cisco Certified Network Design Experts
Progent's registered experts for Cisco offers help from on-staff professionals with experience in designing, implementing, and managing networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, high-availability, and protected connectivity for local and remote networking.
- Application Experts Team
Progent's core support offerings consist of technology integration, Microsoft Exchange Server expertise, system security design, and Help Desk Call Center support. Progent's Application Experts group can provide in-depth consulting expertise for specific business applications. Support available from the Application Experts Group includes:
Dynamics GP/Great Plains Consulting and Customization
MS Project and Project Online Training
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Training
Business Information (BI) Reporting Development and Troubleshooting
UNIX, Linux and Sun Solaris Help
SQL Server 2016 Application Development and Microsoft SQL Server 2014 Software Development and Debugging
Oracle DBA Services and Software Development
MySQL Management Support and Software Development
Amazon Marketplace Web Service Programming and Debugging
By offering a convenient centralized source for IT generalists and application experts, Progent can tailor timely, affordable, and comprehensive information technology solutions that address the unique requirements of your company.
- Advanced Online Connectivity Software
Secure online access permits Progent's service professionals to see exactly what your users see. This makes it easier to find quick fixes to issues that could otherwise require a costly personal service call. Effective remote access software and expert technicians together enable Progent to repair most IT problems rapidly and economically. Progent is an industry leader in online troubleshooting and automated system tracking.
- Compatibility with Leading VPN Products
Progent supports safe Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to repair your network remotely without compromising network security.
- 24x7 Support for Maximum Network Uptime
For offices with vital applications, Progent can provide optional round-the-clock online technical services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure high network availability.
- Help Desk Call Center
Progent's Help Desk support programs are intended specifically for budget-constrained companies whose workers need instant access to a Help Desk service with expert phone support and complete escalation capability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of technical expertise, fine tuned remote support software, and familiarity with enterprise networking enable businesses to escape the limitations of excessive dependence on smaller consulting firms, independent freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does My Business Start Getting Remote Computer Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of real-world professional background, at the forefront of network support, executing a wide variety of IT tasks for a large array of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting staff. This means that you get not just world-class IT help, but also a support engineer with field-tested methods for using computer knowledge to solve actual network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for online service and on-premises help per minute. As a result, you owe exclusively for received support. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and requires no retainer for support services delivered during regular business hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for quick solutions so you will not be tempted to allow minor problems to fester.
- Complete Records of Delivered Services
Progent has created a comprehensive support reporting system that records and organizes complete documentation for all billed support activities. Unlike some freelance consultants or local service firms who provide minimal documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support reports transmitted by each consultant to every client. The practice of detailing and organizing support activity results in more effective service and avoids a variety of common misfortunes such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to provide 24x7 system monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering possible problems before they result in downtime, network monitoring can keep your IT network from stressful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.