For small and midsize businesses in Fort Wayne Indiana, Progent offers support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE network specialists for challenging infrastructure problems, as well as the services of CISSP-certified security consultants to help with high-level security design and business continuity preparedness.
Progent's online technical support services offer excellent leverage because they are equipped with the real-world background and the advanced technology to resolve most information system problems rapidly. This lowers direct costs because service calls require fewer chargeable minutes. Online support also avoids the cost of dispatching an engineer to your location. Your organization benefits additionally with indirect expenses by reducing or avoiding network downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives.
Progent's billing model for online help is structured to get the most out of your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you owe just for the services that you receive. Unlike many remote support firms, Progent requires no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple model for pricing avoid situations where quick repairs manage to end up as substantial invoices. Progent's penchant for dealing with problems efficiently results in your company conserving cash.
Progent's Online Technical Support Tools
Through years of experience, Progent has fine tuned a collection of customized tools and field-tested methodologies that permit the maximum level of effectiveness for remote engineering help and repair for small and midsize business IT systems. Progent provides protected VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN access permits the experts of Progent's remote service group to interface to your system remotely without violating corporate security.
Progent's advanced service reporting system maintains extensive records describing the support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the specifics of support delivered to each client by every consultant. This archive of anomalies and repairs is stored as a readily searchable support database that allows Progent's online technical experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's support grows over time. Progent's high-level accreditations and working relationships with key vendors such as Cisco and Microsoft permit access to additional extensive support databases and permit priority access to manufacturers' internal product engineers with the result that Progent's remote consulting specialists are able to determine optimal resolutions in the least time.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's phone services in Fort Wayne Indiana or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Urgent Support.
Remote Network Support Services Available from Progent
Progent's online network support engineers have advanced credentials in a comprehensive set of technologies. This breadth of capability permits Progent's engineers to tackle practically any problem likely to occur in a small company information system. Certifications awarded to Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, and Design Professional.
To help customers with mixed-operating system environments, Progent also provides the skills of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Phone-based support provided by Progent to customers in Fort Wayne include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services address a wide spectrum of information technology including network architecture, email systems, system and operational security, UNIX and Windows coexistence, VMware technologies for server hardware economization and simplified management, and transitioning from legacy applications to current Windows or Linux solutions. Progent's team-oriented approach to resolving network problems enables fast escalation, when required, to consultants with task-relevant expertise to handle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can provide emergency phone-based assistance for analyzing anomalies affecting UNIX/Linux networks powered by popular variants of UNIX such as:
Important Linux platforms for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- Berkeley UNIX (BSD)
- SUSE Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking professionals, and validates a consultant's network technology skills at the expert level. Cisco CCIEs can handle even the most complex problems associated with network planning, deployment, administration, protection, and problem solving. CCIEs operate with the highest priority with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network administration tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs represent an exceptional value since their depth of expertise allows them to resolve the most intractable problems rapidly. In common cases, less qualified engineers can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few consulting firms make CCIEs available to assist small and mid-size businesses. Progent offers fast telephone contact with a Cisco authorized CCIE so you can get urgent help for complex network infrastructure issues that are impacting worker efficiency but are not within the scope of your local computer service personnel. Progent's Cisco-qualified CCIE consultants can interface to your network by means of state-of-the-art on-line troubleshooting technology to perform quick, safe, and economical diagnosis and remediation.
Progent's CCIEs offer expertise in the complete line of Cisco's market leading family of networking devices including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network products.
Certified Microsoft Windows Experts
Progent's Microsoft-expert online support experts can deliver network repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the expertise of support engineers who can assist your company with a broad range of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint Server 2019 design and configuration, Microsoft Teams planning and integration, Skype for Business Server migration support, Microsoft Lync Server management and Microsoft Office Communications Server upgrade, Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a full range of online PC desktop consulting and support services including Microsoft Windows 7 migration help, moving to 64-bit desktop software, integrating Office 2010, and streamlining desktop configuration.
CISM and CISSP Premier System Security Professionals
Progent's certified CISSP, ISSAP, and CISM security consultants can provide a variety of system protection services that can bolster the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or help your company to recuperate quickly after a damaging penetration. Security services available from Progent include: thorough network security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; fast cleanup after virus and worm attacks; installing firewalls; establishing safe architectures for remote and mobile communication; securing your messaging system against spam and directory harvest attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting to help organizations of all sizes integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has more than 20 years of background delivering advanced consulting expertise online, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent offers the skills of world-class remote consulting experts for special projects that small companies often request. Billing rates for longer-term consulting tasks are set based on the level of expertise of the consultants required. Progent's background in these special fields of information technology allows clients to complete major projects within budget and on schedule. Progent's special remote engineering solutions include:
How Your Fort Wayne Indiana Business Can Contact Progent's Online Support Experts
Help Desk Call Center Services
Progent's Call Center programs for small and midsize companies with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Call Center services are intended for small businesses who don't have the budget to support an in-house Call Center but who need quick response from an efficient Call Center with professional telephone assistance as well as the technical depth to escalate the most challenging problems to advanced consultants.
Progentís Help Desk Co-management services allow your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can aid you in establishing an effective new Call Center or revamping your existing one, evaluating or customizing Call Center software to address the unique requirements of your company, or adding temporary online staff to reinforce your in-house Help Desk Call Center resources to deal with unusually busy situations like software migrations, major updates, or rolling out new applications.
Progent's Help Desk Call Center staff of veteran network consultants provides your workers in Fort Wayne Indiana quick communication with an effective support resource with years of background offering phone support and remote troubleshooting for IT systems that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk the reputation as a major contributor to company performance, and Progent's intent is to fix instead of just annotate technical problems.
Business Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Consulting staff provides online professional consulting expertise and education in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, MS Word, and MS Excel. To read more information on Progent's expertise, customization, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Mac consultants can support the creative facets of Apple Mac systems by delivering remote help support and training in graphics, sound, and motion video. Progent's consultants can provide assistance in a range of Macintosh programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also assist you with special projects such as capturing or digitizing audio or video or putting together an audio/video post production facility.
Remote Network and Server Monitoring Services
Progent offers companies in Fort Wayne Indiana remote network and server monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your business so that your network support is proactive and automated. By exposing looming problems before they expand into full-scale emergencies, proactive monitoring can avoid inconvenient and costly information system breakdowns. Progent can also deploy system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks that support a variety of OS platforms.
To get in touch with Progent about urgent remote assistance with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Urgent Online Support, phone 1-800-993-9400, or refer to Contact Progent.
Indianapolis Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Indianapolis.
Progent locations in Indianapolis Metro Area