For small businesses located in Fort Wayne or anywhere in Indiana, Progent provides technical support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft platforms. Progent has delivered online support to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also offers the consultation Cisco CCIE network specialists for complex infrastructure problems, as well as the services of CISSP-accredited security consultants to handle advanced security architecture and business continuity planning.
Progent's online technical support services offer exceptional value due to the fact that they are equipped with the real-world background and the sophisticated technology to solve the majority of information system problems rapidly. This reduces immediate expenses because solutions require a smaller number of billable consulting minutes. Online support also avoids the expense of sending a consultant to your site. Your company saves even more with indirect expenses by reducing or eliminating system outages and related costs due to business discontinuity, upset clients, unproductive workers, and distracted management.
Progent's billing policy for remote help is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced just for the support that you actually get. In contrast to many remote service organizations, Progent requires no startup charge or minimum payments. Progent's per-minute billing unit and simple model for pricing save you from scenarios where fast fixes manage to turn into major invoices. Progent's penchant for dealing with technical issues quickly results in your company conserving money.
Progent's Online Technical Support Tools
Over time, Progent has developed an array of optimized tools and field-tested methodologies that promote the highest degree of effectiveness for online technical support and troubleshooting for small business IT systems. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology permits the engineers of Progent's Technical Response Center to communicate with your company's environment remotely without breaching corporate security.
Progent's highly evolved service database application keeps detailed records of all support that Progent's clients have been provided. Progent's staff consultants have access to the details of all help provided to every client by every Progent engineer. This history of issues and responses is stored as a readily retrievable internal knowledge base that enables Progent's remote technical professionals to share their experiences company-wide to make sure that the quality of Progent's support services improves over time. Progent's advanced certifications and close relationships with major technology companies such as Cisco and Microsoft permit access to additional massive technical knowledge bases and permit quick access to vendors' internal product engineers so Progent's online consulting experts can determine the most efficient resolutions in the least time.
Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone services in Fort Wayne or anywhere in Indiana or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for network support, visit Immediate Urgent Support.
Online Technical Services Offered Progent
Progent's remote network support experts have advanced credentials in a comprehensive array of technologies. This broad range of capability enables Progent's consultants to tackle practically any problem likely to occur in a small company information system. Certificates held by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.
To help customers with multi-OS environments, Progent also offers access to consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Online services available from Progent to customers in Fort Wayne and throughout the state of Indiana include:
Special Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services cover a broad range of computer technology such as system architecture, email solutions, system and process security, UNIX and Microsoft Windows integration, VMware technologies for server hardware economization and simplified administration, and transitioning from legacy systems to the latest Windows or Linux solutions. Progent's team-based methodology for resolving technical problems promotes quick escalation, when required, to engineers with task-relevant experience to tackle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can offer emergency phone-based help for troubleshooting anomalies within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:
Major Linux versions for which Progent offers expert support include:
- Apple macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure engineers, and indicates a consultant's network technology knowledge at the expert level. CCIEs know how to resolve the most complex problems encountered in network planning, installation, management, security, and problem solving. CCIEs operate with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or locating program updates. Cisco CCIEs provide excellent cost-effectiveness because their broad expertise enables them to resolve even the most intractable problems rapidly. In common instances, less seasoned engineers can struggle for hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes.
Few consulting firms make CCIEs accessible to help small and medium sized companies. Progent offers fast phone contact with a Cisco authorized CCIE so you can get urgent support for serious network problems that are lowering worker efficiency but are beyond the scope of your local IT support resources. Progent's Cisco CCIE support experts can communicate with your network by means of advanced on-line support technology in order to perform quick, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's top-selling family of connectivity products such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst switches, as well as Virtual Private Network products.
Authorized Microsoft Windows Experts
Progent's Microsoft-expert online service professionals can deliver network troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can help you with a broad variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration expertise,
SharePoint Server 2019 planning and deployment,
Skype for Business Server migration support, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also offers a broad range of online desktop support and troubleshooting services including Microsoft Windows 7 migration support, preparing for to 64-bit desktop software, integrating Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's certified CISSP, ISSAP, and CISM network security engineers offer a variety of security services to enhance the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against attacks or assist your company to recover quickly after a serious penetration. Security services offered by Progent include: in depth network security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; fast recuperation from malicious attacks; integrating firewalls; designing secure mechanisms for off-site and mobile connectivity; guarding your email infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting support to help businesses of any size integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that seamlessly combine local resources as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent can provide the skills of world-class remote consulting experts for special IT projects that small businesses frequently request. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology allows clients to complete critical initiatives within budget and on time. Progent's project-based remote consulting solutions include:
How Your Fort Wayne Business Can Contact Progent's Remote Technical Support Experts
Call Center Expertise
Progent's Call Center service offerings for small and midsize businesses with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Call Center support services are intended for small companies who lack the budget to build and maintain an in-house Help Desk but who need quick access to an efficient Help Desk Call Center with professional phone assistance plus the in-depth expertise to escalate the most challenging problems to advanced engineers.
Progentís Help Desk sharing services allow your business to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution built around the leading professional services automation platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting services can assist you in establishing an efficient new Call Center or improving your established one, selecting or customizing Call Center software products to meet the unique demands of your corporation, or adding temporary phone support personnel to work with your existing Call Center group during high-demand scenarios such as software migrations, major upgrades, or installing new applications.
Progent's Help Desk staff of seasoned network professionals provides your workers in Fort Wayne or anywhere in the state of Indiana quick communication with a dependable network service resource with substantial background offering telephone-based consulting and remote troubleshooting for networks powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk perception as a solid contributor to business performance, and Progent's policy is to fix rather than merely document IT problems.
Applications Services: Education, Development, and Integration
Progent's Applications Experts staff provides online advanced engineering support and training in key business application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, MS Project, Word, and Excel. For more on Progent's consulting, custom development, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Mac consultants can nurture the creative elements of Mac computing by delivering phone-based help services and education in imaging, audio, and motion video. Progent's consultants can provide help in a large selection of Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with common jobs such as capturing or digitizing audio or video or building an audio/video post production facility.
Online Network Monitoring Services
Progent offers businesses in Fort Wayne, or anywhere in the state of Indiana, remote network and server monitoring services centered around MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your business so that your network support is proactive and automated. By anticipating potential trouble spots before they grow into crashes, system monitoring can avoid stressful and expensive network failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft networks, or systems powered by a mix of OS platforms.
To get in touch with Progent about emergency phone-based help with UNIX, Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent.
Indianapolis Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Indianapolis.
Progent locations in Indianapolis Metro Area