UNIX and Linux Online Support for

For small businesses located in Fort Wayne Indiana, Progent provides help for computer systems based on UNIX or Linux or for networks that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided online support to businesses in every state in the United States. (See Progent's customer recommendations). Progent also offers the consultation Cisco CCIE-certified engineers for challenging connectivity issues, as well as the services of CISA and CISSP-certified security engineers to help with high-level security design and business continuity preparedness.

Progent's online support services represent excellent leverage due to the fact that they have the real-world experience and the advanced technology to solve the majority of network problems rapidly. Efficient support lowers immediate expenses because service calls take up a smaller number of chargeable minutes. Online support also avoids the cost of dispatching an engineer to your location. Your company benefits even more in incidental expenses by minimizing or eliminating network outages and associated losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives.

Progent's billing model for online support is structured to get the most out of your network support investment. Progent charges per minute for phone consulting, so you owe just for the services that you receive. In contrast to many online service firms, Progent asks for no service activation charge or minimum fees. Progent's one-minute granularity and simple policy for pricing save you from scenarios where quick solutions somehow end up as large invoices. Progent's skill at solving problems quickly results in your company spending less money.

Progent's Remote Service Tools
Over the years, Progent has fine tuned a collection of customized technologies and proven processes that permit the maximum degree of effectiveness for online consulting and repair for small company computer systems. Progent provides protected Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN access allows the consultants of Progent's online support team to connect to your environment remotely without breaching network security.

Progent's highly evolved technical support reporting system maintains thorough histories of all service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the specifics of services provided to every Progent client by every engineer. This archive of issues and solutions is stored as a conveniently accessible support database that enables Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's support grows daily. Progent's advanced certifications and working associations with major vendors such as Cisco and Microsoft make available other vast technical databases and permit fast response from vendors' in-house engineering staff so Progent's online service experts are able to determine the most efficient resolutions in the least time.

Get Remote UNIX, Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's remote support in Fort Wayne Indiana or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for network help, go to Immediate Emergency Support.

Online Network Support Services Offered Progent
Progent's remote consulting experts offer credentials in a comprehensive set of products and technologies. This broad scope of capability allows Progent's consultants to address virtually any emergency likely to occur in a small business network. Certifications held by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, and Design Professional.

To help companies with mixed-platform networks, Progent also offers the support of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.

Phone-based technical support services Offered by Progent to clients in Fort Wayne include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a wide spectrum of computer technology including network architecture, email systems, system and operational security, UNIX and Windows coexistence, virtual server technologies for server economization and simplified management, and migration from older systems to current MS Windows or Linux environments. Progent's team-based methodology for solving network issues enables fast escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts service costs.

  Progent's UNIX/Linux consultants can offer emergency phone-based help for resolving anomalies affecting UNIX/Linux systems based on leading derivatives of UNIX including:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX Operating System
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux variants for which Progent can provide expert support include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware

• Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
  The Cisco CCIE certification is the top recognition for network consultants, and validates a person's technical skills at the expert level. Cisco CCIEs can deal with even the most intractable challenges encountered in network infrastructure design, installation, administration, protection, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS Software network management tools and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs are an exceptional cost-effectiveness since their depth of expertise permits them to find solutions for even the most intractable problems rapidly. In typical instances, less seasoned engineers can struggle for many hours or days with the same tasks that a CCIE can resolve in minutes. Few support providers make Cisco CCIEs available to help small and mid-size businesses. Progent can provide fast telephone access to a Cisco-qualified CCIE so you can get urgent assistance for complex network infrastructure problems that are lowering worker productivity but are beyond the experience of your local IT maintenance resources. Progent's CCIE consultants can connect to your computer system by means of sophisticated on-line troubleshooting tools in order to provide fast, secure, and economical analysis and repair. Progent's Cisco CCIEs can provide expertise in all of Cisco's market leading family of infrastructure products such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) products.

• Authorized MS Windows Experts
  Progent's Microsoft-expert online service experts offer computer system troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can help your company with a broad range of technology support such as Windows Server 2022 planning and migration consulting, Windows Server 2019 expertise, Windows Server 2016 migration and hybrid cloud consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 migration (help, assistance, MS Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration, Exchange 2010 maintenance, SharePoint Server 2016 migration and hybrid integration consulting services, SharePoint 2019 planning and deployment, Microsoft Teams migration expertise, Microsoft Skype for Business migration support, Microsoft Lync Server integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring, Project Server and Server Online planning, SBS Server 2011 consulting, and Windows Essentials cloud integration.

  Progent in addition offers a wide range of remote PC desktop support services including Windows 11 migration support and planning and deploying Microsoft 365 cloud solutions for Windows workstations.

• CISM and CISSP Premier System Security Professionals
  Progent's certified CISSP and ISSAP security engineers offer a variety of system protection solutions to enhance the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or assist your business to recover quickly following a damaging penetration. Security services offered by Progent cover thorough network security analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick cleanup after malicious attacks; integrating firewalls; establishing secure mechanisms for remote and mobile connectivity; securing your email system from spam and DHA attacks; and setting up 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent offers advanced online consulting support to help companies of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can assist you to design and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that seamlessly combine local resources as well as public cloud services. To assist you to integrate cloud services with networks, Progent offers a range of cloud integration services that include Microsoft 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of background providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.

• Help Desk Services
  Progent's Help Desk programs for small and midsize organizations with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Standard Help Desk support services are a convenient solution for smaller businesses who don't have the resources to assemble and manage an internal Call Center but who require quick access to a dependable Call Center with proficient telephone support as well as the available expertise to escalate the most challenging tasks to advanced consultants.

  Progent's Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on the leading professional services automation platform for handling service requests, ticket lifecycle, ownership, status tracking, and metrics.

  Progent's Help Desk Call Center consulting services can guide you in establishing an effective new Help Desk Call Center or improving your current organization, selecting or modifying Call Center software products to meet the special requirements of your corporation, or providing occasional phone support staff to supplement your existing Call Center team to handle demanding situations like software migrations, major updates, or rolling out new business software.

  Progent's Help Desk Call Center staff of seasoned information technology professionals gives your workers in Fort Wayne Indiana rapid assistance from an efficient network service resource with extensive background delivering phone help and remote troubleshooting for networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center recognition as a solid driver of company success, and Progent's aim is to fix instead of just document IT issues.

• Business Applications Support: Training, Custom Programming, and Problem Solving
  Progent's Applications Consulting staff can supply phone-based advanced consulting expertise and training in specific application areas that include ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting, customization, and training for familiar Microsoft applications such as CRM, Office Project, Microsoft Word, and MS Office Excel. For additional information concerning Progent's consulting, programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.

  Progent's Mac experts can promote the creative facets of Apple Mac systems by delivering phone-based consulting services and training in graphics, sound, and video. Progent's consultants can provide assistance in a variety of Macintosh applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with common procedures such as capturing or digitizing audio or video or establishing an audio/video post production facility.

  Remote Network Monitoring Services
  Progent offers businesses in Fort Wayne Indiana remote network and server monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your business so your IT maintenance is proactive and automated. By anticipating potential problems before they expand into network outages, remote monitoring can minimize stressful and expensive network crises. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or networks based on a mix of platforms.

Indianapolis Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Indianapolis.