For small and midsize businesses in Fort Wayne or anywhere in the state of Indiana, Progent offers help for computer systems based on UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft platforms. Progent has provided remote support to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for complex connectivity problems, plus the assistance of CISSP-certified security engineers to help with high-level security design and disaster recovery planning.
Progent's remote technical support services represent exceptional value due to the fact that they are equipped with the real-world background and the advanced technology to resolve most network problems quickly. Efficient support reduces direct costs because solutions take up fewer billable minutes. Remote help also avoids the cost of sending a consultant to your location. Your organization benefits even more in indirect costs by reducing or avoiding network outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives.
Progent's billing model for online support is designed to stretch your network support dollar. Progent bills by the minute for phone consulting, so you are billed just for the services that you actually get. In contrast to many remote support firms, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute granularity and simple model for pricing do away with situations where quick solutions manage to turn into substantial bills. Progent's penchant for dealing with problems efficiently translates into your company conserving cash.
Progent's Online Technical Support Technologies
Over time, Progent has refined a collection of customized tools and proven methodologies which promote the highest degree of efficiency for online engineering help and repair for small and midsize company IT systems. Progent offers safe Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN access enables the experts of Progent's Technical Response Center to link to your company's environment without breaching corporate security.
Progent's sophisticated service database application includes comprehensive documentation for all service that Progent's customers have received. Progent's authorized engineers have the benefit of the details of services provided to each customer by any Progent consultant. This history of trouble tickets and resolutions is stored as a conveniently retrievable internal database that allows Progent's online support professionals to communicate their experiences company-wide to make sure that the value of Progent's technical support improves over time. Progent's advanced accreditations and close relationships with major industry leaders such as Cisco and Microsoft permit access to additional massive technical databases and allow quick access to manufacturers' internal engineering staff so Progent's remote consulting specialists are able to determine the best solutions quickly.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Fort Wayne or anywhere in Indiana or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network support, go to Immediate Emergency Support.
Online Support Services Provided by Progent
Progent's online network support professionals offer credentials in an extensive array of disciplines. This breadth of IT skills permits Progent's engineers to resolve practically any problem likely to crop up in a small business information system. Certifications held by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To provide assistance to clients with multi-OS networks, Progent also offers the support of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote support services Offered by Progent to companies in Fort Wayne and anywhere in the state of Indiana include:
Additional Support Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a wide range of computer technology such as system infrastructure, messaging systems, system and process security, UNIX and Windows integration, VMware technologies for server economization and simplified administration, and transitioning from legacy applications to the latest Microsoft Windows or Linux environments. Progent's group-oriented methodology for solving network issues enables quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can offer emergency online assistance for diagnosing anomalies within UNIX/Linux networks powered by popular derivatives of UNIX including:
Important Linux variants for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the premier recognition for network consultants, and validates a consultant's networking knowledge at the expert level. Cisco qualified CCIEs know how to deal with the most difficult challenges surrounding network infrastructure design, integration, maintenance, protection, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house product support engineers in isolating anomalies with IOS network administration tools and coming up with workarounds or identifying program patches. CCIEs represent an excellent value since their deep experience allows them to find solutions for the most complex problems quickly. In common instances, less qualified engineers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can dispose of in minutes.
Few support organizations make CCIEs available to assist small and medium sized companies. Progent can provide fast telephone access to a Cisco-qualified CCIE so your company can get urgent help for serious network infrastructure issues that are lowering worker productivity but are beyond the experience of your local network support personnel. Progent's Cisco CCIE support experts can communicate with your network via sophisticated remote troubleshooting tools to provide quick, safe, and economical analysis and remediation.
Progent's CCIEs offer assistance with all of Cisco's industry-leading selection of infrastructure products such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points, Meraki cloud-managed access points, VoIP systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.
Authorized Microsoft Windows Experts
Progent's Microsoft-certified online support experts offer computer repair and consulting help for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of consulting professionals who can help you with a wide variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2016 migration, Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server development,
Microsoft Skype for Business planning and deployment support, Lync Server 2013 management and Office Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of remote desktop support services such as Microsoft Windows 7 migration, moving to 64-bit desktop software, integrating Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Certified Network Security Professionals
Progent's accredited CISSP and ISSAP network security consultants offer a range of security solutions to strengthen the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or help your company to recuperate quickly following a damaging breach. Security services available from Progent cover thorough network security analysis utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; quick recuperation from malicious attacks; installing firewalls; establishing secure architectures for off-site and mobile connectivity; protecting your email infrastructure from viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support services to help businesses of any size connect their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that combine on-premises IT assets as well as public clouds. To help you to integrate public clouds with networks, Progent offers a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent offers the skills of world-class remote consulting experts for special IT projects that small businesses often need. Progent's charges for longer-term development or consulting tasks are set according to the qualifications of the engineers required. Progent's background in these important areas of information technology allows clients to complete critical initiatives within budget and on time. Progent's project-based online engineering solutions include:
How Your Fort Wayne Company Can Contact Progent's Online Technical Support Professionals
Call Center Support
Progent's Call Center service offerings for small and midsize organizations with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk outsourcing support services are ideal for smaller businesses who lack the budget to build and maintain an in-house Help Desk Call Center but who need fast access to a reliable Help Desk with professional phone assistance plus the in-depth expertise to escalate complex tasks to advanced engineers.
Progentís Virtual Call Center is designed for larger businesses and operates as a seamless supplement to your current Call Center team. Progent's Virtual Call Center can operate as an escalation option to resolve the most difficult technical issues, or be ready in those situations when your regular resources are swamped.
Progent's Call Center consulting support can guide you in building an efficient new Call Center or revamping your established organization, identifying or modifying Call Center software products to meet the special demands of your company, or adding occasional phone support personnel to work with your internal Help Desk team to handle high-demand events such as software transitions, major upgrades, or rolling out brand new business software.
Progent's Call Center team of experienced information technology experts offers your computer users in Fort Wayne or anywhere in the state of Indiana quick contact with a large support resource with substantial background delivering telephone-based support and remote diagnostics for networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Call Center recognition as a solid enabler of business efficiency, and Progent's policy is to solve instead of merely record IT problems.
Applications Services: Education, Development, and Troubleshooting
Progent's Applications Experts staff can supply remote professional engineering support and education in special application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, customization, and education for Microsoft business applications including Microsoft CRM, Office Project, MS Office Word, and MS Office Excel. To learn more information concerning Progent's consulting, customization, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Apple Mac consultants can support the imaginative components of Apple Mac environments by delivering phone-based help support and training in imaging, audio, and video. Progent's consultants offer help in a variety of Apple Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special jobs like capturing or digitizing audio/video or configuring an audio/video post production lab.
Remote Network Monitoring Services
Progent can provide companies in Fort Wayne, or anywhere in the state of Indiana, online network and server monitoring support powered by MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your business so your IT maintenance is proactive rather than reactive. By anticipating possible issues before they grow into crashes, automated monitoring can avoid stressful and costly information system failures. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems powered by a variety of OS platforms.
To get in touch with Progent about urgent remote support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent.