For small businesses located in Fort Wayne or anywhere in the state of Indiana, Progent offers support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft technology. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for challenging infrastructure problems, plus the assistance of CISA and CISM-certified security consultants to handle high-level security architecture and disaster recovery planning.
Progent's online support services represent exceptional value because they are equipped with the practical experience and the sophisticated technology to resolve most network issues rapidly. This lowers immediate expenses since service calls require a smaller number of billable consulting minutes. Remote support also eliminates the cost of sending an engineer to your office. Your company saves additionally in indirect expenses by reducing or avoiding network outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives.
Progent's billing policy for remote support is designed to stretch your IT service investment. Progent charges per minute for phone consulting, so you owe just for the support that you actually get. In contrast to many remote service firms, Progent requires no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean model for pricing prevent situations where fast fixes manage to end up as substantial bills. Progent's penchant for disposing of technical issues efficiently translates into your business spending less cash.
Progent's Online Service Technologies
Over the years, Progent has developed an array of optimized tools and field-tested methodologies that permit the maximum degree of efficiency for online technical support and troubleshooting for small and midsize company computer networks. Progent provides protected Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to link to your company's system remotely without breaching corporate security.
Progent's highly evolved service database application keeps extensive documentation describing all support that Progent's clients have received. Progent's staff engineers have the benefit of the records of services delivered to every Progent client by any Progent consultant. This history of anomalies and fixes is structured as a readily exploitable proprietary knowledge base that allows Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the value of Progent's support improves daily. Progent's high-level accreditations and close associations with major vendors such as Cisco and Microsoft permit access to other extensive support knowledge bases and allow quick response from vendors' in-house engineering staff with the result that Progent's online consulting experts are able to arrive at the most efficient resolutions quickly.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone support in Fort Wayne or anywhere in Indiana or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for network help, visit Immediate Urgent Support.
Online Support Services Offered Progent
Progent's remote technical service engineers offer advanced credentials in an extensive array of products and technologies. This wide range of technical skills allows Progent's engineers to handle almost any crisis likely to crop up in a small or midsize business information system. Credentials awarded to Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), and Design Associate.
To provide assistance to companies with multi-operating system networks, Progent also provides access to consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support Offered by Progent to clients in Fort Wayne and throughout the state of Indiana include:
Special Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a wide range of information technology including system architecture, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server consolidation and simplified management, and migration from older applications to the latest MS Windows or Linux solutions. Progent's team-oriented approach to resolving network issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can offer emergency remote help for analyzing anomalies affecting UNIX/Linux networks based on popular variants of UNIX including:
Important Linux platforms for which Progent offers expertise include:
- macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure engineers, and indicates an individual's technical knowledge at the master level. Cisco qualified CCIEs can handle even the most intractable challenges associated with network planning, installation, administration, security, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's in-house engineers in analyzing anomalies with IOS Software network management utilities and developing workarounds or identifying software updates. CCIEs are an excellent cost-effectiveness since their depth of experience allows them to find solutions for even the most difficult problems rapidly. In many cases, less seasoned service providers can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can resolve in minutes.
Few support firms make Cisco CCIEs available to assist small and mid-size companies. Progent can provide quick telephone access to a Cisco-qualified CCIE so you can get immediate support for severe network problems that are lowering business efficiency but are beyond the comfort zone of your local computer maintenance personnel. Progent's CCIE consultants can communicate with your environment via sophisticated on-line support technology to provide fast, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's market leading family of networking devices including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network (VPN) technology.
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online support engineers can provide network troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can help you with a wide range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint 2019 design and configuration,
Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of remote PC desktop support including Windows 7 migration help, moving to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Certified Network Security Specialists
Progent's accredited CISSP and ISSAP security engineers can provide a range of system protection solutions that can enhance the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows environment against assaults or help your business to clean up rapidly following a serious penetration. Security consulting services available from Progent cover in depth security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick cleanup after virus and worm assaults; installing firewalls; establishing safe architectures for remote and mobile connectivity; protecting your messaging system against viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting support to help organizations of any size integrate their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine physical IT assets as well as public clouds. To assist you to integrate public clouds with networks, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent offers the services of seasoned online consulting experts for contract IT projects that small companies frequently request. Billing rates for ongoing consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these important areas of information technology allows customers to execute critical projects economically and on schedule. Progent's project-based remote engineering services include:
How Your Fort Wayne Company Can Contact Progent's Online Technical Support Professionals
Call Center Services
Progent's Help Desk programs for small and midsize companies with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk services are a convenient solution for small organizations who don't have the money or time to assemble and manage an internal Help Desk but who want quick communication with a dependable Help Desk Call Center with proficient phone assistance plus the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís Help Desk sharing services allow your business to share the load for Help Desk services transparently between your IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution based on the top professional services automation tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Call Center consulting services can aid you in building an efficient new Help Desk or enhancing your existing organization, selecting or customizing Call Center software products to handle the particular requirements of your corporation, or adding occasional online personnel to work with your in-house Help Desk Call Center team to deal with unusually busy events such as software transitions, major upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of seasoned information technology consultants provides your customers in Fort Wayne or anywhere in the state of Indiana immediate assistance from a dependable network service group with extensive experience offering telephone-based consulting and online diagnostics for networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk recognition as a key driver of company productivity, and Progent's policy is to solve instead of just track IT problems.
Business Applications Services: Training, Development, and Integration
Progent's Applications Consulting Team provides online professional consulting expertise and training in specific business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, customization, and training for Microsoft applications such as CRM, Office Project, MS Word, and MS Office Excel. To learn additional information concerning Progent's consulting, programming, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Mac consultants can nurture the creative facets of Mac environments by offering phone-based consulting support and training in graphics, sound, and video. Progent's consultants can provide expertise in a large selection of Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with specific projects such as scanning or digitizing audio or video or configuring an audio/video post production studio.
Remote Network and Server Monitoring Services
Progent offers companies in Fort Wayne, or anywhere in the state of Indiana, online computer system monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your environment so that your network support is proactive rather than reactive. By uncovering looming trouble spots before they expand into downtime, remote monitoring can head off disruptive and expensive service crises. Progent can also utilize network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks based on a mix of platforms.
To get in touch with Progent about urgent remote support with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.