For small and midsize businesses in Fort Wayne Indiana, Progent provides technical support for networks powered by UNIX or Linux or for environments that include a combination of UNIX and Microsoft platforms. Progent has delivered remote support to businesses in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE network specialists for complex connectivity problems, as well as the assistance of CISA and CISM-accredited security consultants to handle high-level security architecture and business continuity preparedness.
Progent's online technical support services represent exceptional leverage due to the fact that they are equipped with the real-world background and the advanced technology to resolve the majority of information system issues rapidly. Efficient support reduces direct expenses since solutions accumulate a smaller number of chargeable minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your company saves even more with incidental costs by minimizing or avoiding network downtime and associated costs due to business disruption, upset customers and vendors, unproductive employees, and de-focused management.
Progent's billing model for online support is designed to maximize the impact of your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay exclusively for the services that you receive. Unlike typical remote support companies, Progent imposes no service activation fee or minimum payments. Progent's one-minute billing unit and clean model for pricing eliminate scenarios where quick fixes somehow end up as major tabs. Progent's penchant for dealing with technical issues efficiently results in your company saving cash.
Progent's Remote Support Tools
Through years of experience, Progent has developed an array of customized tools and field-proven methodologies which promote the highest degree of effectiveness for online technical support and repair for small company information networks. Progent offers secure VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN connectivity permits the engineers of Progent's remote service group to interface to your company's network remotely without compromising corporate security.
Progent's powerful customer support database system keeps detailed documentation for all support that Progent's customers have received. Progent's authorized engineers have access to the history of services provided to each customer by any engineer. This archive of issues and repairs is organized as a quickly accessible support database that allows Progent's remote support engineers to communicate their knowledge company-wide to make sure that the quality of Progent's support services improves over time. Progent's high-level certifications and working relationships with major industry leaders such as Cisco and Microsoft permit access to other massive support knowledge bases and allow fast access to manufacturers' in-house product engineers with the result that Progent's remote consulting experts are able to arrive at optimal resolutions promptly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone support in Fort Wayne Indiana or to find out more about Progent's online support programs, call Progent at
Online Technical Services Available from Progent
Progent's phone-based technical support experts offer certified skills in a comprehensive set of technologies. This broad range of IT skills enables Progent's consultants to resolve almost any crisis likely to occur in a small company network. Certifications held by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, and Design Professional.
To support businesses with multi-operating system networks, Progent also offers the skills of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Remote technical services available from Progent to companies in Fort Wayne include:
Progent's UNIX/Linux consultants can offer emergency phone-based help for analyzing anomalies within UNIX/Linux networks powered by leading derivatives of UNIX including:
Progent in addition can deliver a full range of remote PC desktop consulting and support services such as Microsoft Windows 7 migration, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and automating PC desktop image creation.
Progent’s Help Desk Co-management services make it possible for your business to split the load for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent’s Help Desk sharing service is an advanced support solution built around the top professional services automation platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can assist you in establishing an efficient new Help Desk or improving your established one, evaluating or modifying Call Center application software to address the special demands of your company, or providing temporary online personnel to work with your existing Help Desk Call Center group to deal with high-demand events like software migrations, major upgrades, or installing new business software.
Progent's Help Desk Call Center staff of seasoned network consultants provides your workers in Fort Wayne Indiana instant assistance from a dependable technical support group with substantial background offering telephone-based help and online repair service for computer environments powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk the reputation as a major contributor to company success, and Progent's policy is to resolve rather than merely annotate IT issues.
Progent's Mac professionals can nurture the creative facets of Macintosh computing by delivering phone-based help support and training in graphics, audio, and motion video. Progent's consultants offer assistance in a variety of Apple Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with special procedures like scanning or digitizing audio/video or configuring an audio/video production studio.
Online Network and Server Monitoring Services
Progent can provide businesses in Fort Wayne Indiana online network monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so that your network support is proactive rather than reactive. By uncovering emerging issues before they cause network outages, proactive monitoring can minimize stressful and costly network crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or systems that incorporate multiple OS platforms.
Indianapolis Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Indianapolis.
City | Address | Phone | Link |
Fort Wayne | 921 E Dupont Rd Fort Wayne, IN 46825 United States |
(260) 264-4700 | Fort Wayne Network Support Services |
Indianapolis | 3960 Southeastern Avenue Indianapolis, IN 46204 United States |
(317) 800-7667 | Indianapolis Network Support Services |