Urgent Phone Technical Support for Fort Wayne Indiana UNIX, Linux, or Sun Solaris NetworksFor small companies located in Fort Wayne Indiana, Progent offers help for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Windows technology. Progent has delivered remote troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for challenging connectivity problems, as well as the services of CISSP-accredited security consultants to handle high-level security architecture and business continuity planning.

Progent's online technical support services offer excellent leverage because they have the real-world experience and the sophisticated tools to resolve most network problems rapidly. Efficient support reduces immediate expenses since solutions accumulate a smaller number of chargeable minutes. Remote support also eliminates the expense of sending an engineer to your location. Your company saves even more in incidental costs by reducing or eliminating system outages and associated costs due to business disruption, disgruntled clients, idle employees, and distracted executives.

Progent's billing policy for online support is structured to get the most out of your network support investment. Progent bills on a per-minute basis for phone assistance, so you pay only for the services that you actually get. Unlike typical online support organizations, Progent imposes no startup fee or minimum fees. Progent's one-minute granularity and simple policy for pricing do away with situations where quick fixes manage to end up as large tabs. Progent's penchant for handling technical issues quickly results in your business saving money.

Progent's Remote Service Technologies
Through years of experience, Progent has developed an arsenal of optimized technologies and proven processes which promote the maximum degree of efficiency for remote help and repair for small business IT networks. Progent provides secure VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN technology permits the engineers of Progent's remote service group to communicate with your company's system remotely without compromising corporate security.

Progent's powerful service reporting application includes extensive histories describing the service that Progent's customers have received. Progent's staff consultants have the benefit of the specifics of support delivered to every customer by every Progent consultant. This archive of trouble tickets and resolutions is stored as a conveniently retrievable internal knowledge base that allows Progent's online technical professionals to share their experiences company-wide to make sure that the quality of Progent's technical support improves daily. Progent's advanced accreditations and working associations with important technology companies such as Cisco and Microsoft permit access to additional vast technical knowledge bases and allow quick response from vendors' in-house product engineers with the result that Progent's online consulting specialists are able to find the most efficient resolutions promptly.

Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's remote services in Fort Wayne Indiana or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Emergency Support.

Remote Support Services Provided by Progent
Progent's online consulting experts have certified skills in an extensive set of technologies. This broad scope of capability permits Progent's consultants to resolve almost any emergency that may occur in a small company information system. Certificates earned by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.

To support companies with multi-OS environments, Progent also offers access to engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.

Online technical services provided by Progent to small businesses in Fort Wayne include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services address a wide array of information technology such as system architecture, messaging solutions, system and process security, UNIX and Windows coexistence, VMware products for server economization and simplified management, and transitioning from older systems to the latest MS Windows or Linux environments. Progent's team-based methodology for resolving technical problems promotes fast escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers support expense.

    Progent's UNIX/Linux support engineers can offer urgent phone-based assistance for resolving anomalies affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX such as:

    • macOS and OS X
    • Sun Solaris
    • IBM AIX Open UNIX
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO UNIX
    • Silicon Graphics IRIX (SGI/IRIX)
    Important Linux platforms for which Progent offers expertise include:
    • RedHat
    • SUSE Linux
    • Debian-GNU
    • Slackware

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
    Cisco CCIE Consultants for Fort Wayne IndianaThe Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure professionals, and indicates an individual's technical skills at the master level. Cisco CCIEs can handle the most intractable challenges surrounding network infrastructure planning, deployment, administration, security, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network management tools and developing workarounds or identifying software patches. Cisco CCIEs represent an exceptional cost-effectiveness because their depth of expertise permits them to solve the most difficult problems quickly. In common instances, less experienced service providers can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Few consulting firms make Cisco-qualified CCIEs accessible to support small and mid-size companies. Progent offers quick phone access to a Cisco authorized CCIE so your company can get immediate help for severe network problems that are impacting worker efficiency but are not within the scope of your regular network support personnel. Progent's Cisco CCIE consultants can tie into your computer system via advanced remote support tools to perform quick, safe, and economical analysis and repair. Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's market leading selection of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.

  • Certified Microsoft Windows Expertise
    Windows Experts for Fort Wayne IndianaProgent's Microsoft-certified remote service professionals can deliver computer system troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can assist your company with a broad range of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange Server 2019 deployment, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2016 migration and hybrid deployment support, SharePoint 2019 planning and configuration, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server planning, Small Business Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a broad array of online desktop services such as Windows 7 migration, moving to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining desktop configuration.

  • CISM and CISSP Certified System Security Professionals
    CISSP Premier System Security Consultants for Fort Wayne IndianaProgent's accredited CISSP and ISSAP security engineers offer a variety of system protection services to bolster the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against assaults or assist your business to recover rapidly after a damaging penetration. Security solutions available from Progent cover in depth network security analysis using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; rapid cleanup after malicious attacks; setting up firewalls; designing safe mechanisms for off-site and mobile communication; protecting your email system against spam and directory harvest attacks; and managing 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced online consulting support to help organizations of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that combine local IT assets as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services that include Microsoft 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has over 20 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Additional Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for special IT projects that small businesses often need. Billing rates for ongoing development or consulting projects are set based on the level of expertise of the engineers required. Progent's experience with these important fields of computer technology allows customers to complete critical initiatives economically and on time. Progent's project-based remote consulting solutions include:
  • Help Desk Expertise
    Progent's Help Desk programs for small businesses with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Call Center services are designed for smaller businesses who don't have the money or time to assemble and manage an internal Call Center but who want fast communication with a dependable Call Center with professional phone support as well as the available expertise to escalate complex problems to high-level consultants.

    Progent's Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Help Desk consulting services can aid you in creating an efficient new Help Desk Call Center or enhancing your current one, identifying or enhancing Help Desk software to handle the particular demands of your company, or adding occasional online personnel to supplement your internal Call Center group during high-demand situations like software migrations, major upgrades, or installing brand new business software.

    Progent's Help Desk team of seasoned network experts gives your computer users in Fort Wayne Indiana quick communication with a dependable support resource with substantial experience providing phone support and online diagnostics for networks powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk the reputation as a key contributor to company efficiency, and Progent's policy is to solve and not merely document IT issues.

  • Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Experts Team provides phone-based professional consulting expertise and training in special business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for familiar Microsoft applications such as CRM, Project, Word, and MS Excel. To read more information concerning Progent's consulting, programming, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.

    Progent's Apple Mac professionals can nurture the imaginative components of Macintosh systems by offering phone-based consulting services and education in imaging, sound, and video. Progent's consultants offer expertise in a variety of Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with specific projects such as scanning or digitizing audio or video or integrating an audio/video production studio.

    Online Network Monitoring Support
    Progent offers companies in Fort Wayne Indiana online computer system monitoring services based on MS System Center Operations Manager network monitoring and reporting, adapted by Progent for your business so your computer maintenance is proactive and automated. By uncovering looming trouble spots before they grow into full-scale emergencies, remote monitoring can head off inconvenient and costly information system crises. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft networks, or environments that incorporate a mix of platforms.

How Your Fort Wayne Indiana Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency remote help with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.

Indianapolis Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Indianapolis.

Onsite IT Consulting
Progent locations in Indianapolis Metro Area

City Address Phone Link
Fort Wayne 921 E Dupont Rd
Fort Wayne, IN 46825
United States
(260) 264-4700 Fort Wayne Network Support Services
Indianapolis 3960 Southeastern Avenue
Indianapolis, IN 46204
United States
(317) 800-7667 Indianapolis Network Support Services




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