For small businesses located in Fort Wayne or anywhere in the state of Indiana, Progent provides technical support for networks powered by UNIX or Linux or for networks that feature a mix of UNIX and Windows platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (See Progent's client testimonials). Progent also offers the expertise of CCIE-qualified engineers for challenging infrastructure problems, plus the services of CISSP and CISM-certified security engineers to handle high-level security design and disaster recovery planning.
Progent's online support engineers offer excellent value due to the fact that they are equipped with the real-world experience and the advanced tools to solve most network problems rapidly. This lowers direct expenses because solutions require a smaller number of chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your organization saves additionally with incidental costs by minimizing or eliminating system outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives.
Progent's pricing policy for remote support is designed to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you owe exclusively for the support that you actually get. Unlike typical online support organizations, Progent asks for no startup fee or minimum fees. Progent's per-minute granularity and clean policy for pricing avoid scenarios where quick repairs somehow end up as major tabs. Progent's penchant for dealing with problems efficiently translates into your company spending less money.
Progent's Remote Support Tools
Through years of experience, Progent has fine tuned a set of customized tools and field-proven processes that permit the highest level of efficiency for online technical support and troubleshooting for small and midsize company computer systems. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN connectivity enables the consultants of Progent's remote service group to link to your network remotely without violating system security.
Progent's powerful service database application keeps detailed documentation for all support that Progent's customers have been provided. Progent's staff engineers have access to the records of assistance delivered to each customer by every Progent engineer. This history of anomalies and solutions is organized as a conveniently accessible support knowledge base that enables Progent's online support professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's advanced accreditations and close associations with major industry leaders including Cisco and Microsoft permit access to additional massive technical support databases and permit priority access to manufacturers' in-house support staff with the result that Progent's online consulting specialists are able to find the most efficient solutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's phone support in Fort Wayne or anywhere in Indiana or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Emergency Support.
Phone-based Support Services Available from Progent
Progent's remote consulting experts have certified skills in a comprehensive array of products and technologies. This breadth of capability permits Progent's consultants to tackle practically any emergency likely to take place in a small or midsize business information system. Certificates awarded to Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional (CCVP), and Design Professional.
To support customers with mixed-operating system networks, Progent also offers access to engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Online services available from Progent to clients in Fort Wayne and throughout the state of Indiana include:
Special Consulting Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services cover a wide spectrum of computer technology including network architecture, email solutions, system and operational security, UNIX/Linux and Windows coexistence, virtual server products for server economization and easy administration, and migration from older systems to current MS Windows or Linux-powered solutions. Progent's team-based methodology for resolving technical issues enables fast escalation, if necessary, to engineers with appropriate experience to handle challenging situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can provide urgent online assistance for troubleshooting problems within UNIX, Linux, or Solaris networks based on leading variants of UNIX including:
Important Linux variants for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for networking consultants, and certifies a person's technical knowledge at the expert level. CCIEs know how to resolve even the most difficult problems surrounding network infrastructure planning, deployment, maintenance, protection, and repair. CCIEs work closely with Cisco's internal support staff in analyzing problems with IOS network management utilities and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs offer excellent value since their depth of experience allows them to resolve the most intractable problems rapidly. In many cases, less seasoned consultants can wrestle for many hours or even days with the same tasks that a CCIE can fix in minutes.
Few service organizations make Cisco-qualified CCIEs accessible to assist small and medium sized businesses. Progent can provide quick phone contact with a Cisco-qualified CCIE so you can receive immediate help for complex network issues that are lowering business productivity but are beyond the scope of your regular computer maintenance group or consultant. Progent's CCIE support experts can tie into your computer system by means of sophisticated on-line support tools in order to provide fast, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's popular family of connectivity devices such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network solutions.
Certified Microsoft Windows Experts
Progent's Microsoft-expert remote service experts can deliver computer troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can help you with a broad range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration expertise,
SharePoint 2019 planning and integration,
Skype for Business Server planning and deployment support, Lync Server management and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a full array of remote desktop consulting and support services including Windows 7 integration, upgrading to 64-bit desktop applications, integrating Office 2010, and automating workstation deployment.
CISSP and ISSAP Premier System Security Specialists
Progent's qualified CISSP and ISSAP network security consultants can provide a range of security solutions that can enhance the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or help you to recuperate quickly following a serious breach. Security consulting services offered by Progent include: comprehensive security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast cleanup after virus and worm attacks; setting up firewalls; building safe architectures for remote and mobile communication; protecting your messaging system from viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting to help businesses of all sizes connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine physical resources along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of background delivering high-level consulting services online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent can provide the services of world-class remote consulting professionals for contract IT projects that small companies frequently need. Billing charges for longer-term development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these important areas of information technology allows clients to complete major initiatives within budget and on schedule. Progent's project-based remote consulting services include:
How Your Fort Wayne Business Can Contact Progent's Online Technical Support Experts
Call Center Services
Progent's Call Center service offerings for small businesses with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Standard Call Center support services are a convenient solution for smaller companies who lack the resources to build and maintain an in-house Call Center but who require quick communication with a reliable Help Desk with proficient telephone assistance as well as the in-depth expertise to escalate the most challenging tasks to advanced engineers.
Progentís Help Desk sharing services make it possible for your business to share the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Call Center consulting expertise can guide you in establishing an efficient new Call Center or improving your established one, evaluating or enhancing Help Desk Call Center application software to meet the special demands of your company, or adding occasional phone support personnel to work with your internal Help Desk group to handle unusually busy events like software migrations, major updates, or installing brand new business software.
Progent's Call Center staff of veteran information technology professionals offers your customers in Fort Wayne or anywhere in the state of Indiana fast access to a reliable support resource with extensive background providing telephone-based support and online troubleshooting for IT systems that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk perception as a significant driver of business performance, and Progent's policy is to solve rather than simply annotate technical problems.
Business Applications Services: Training, Custom Programming, and Integration
Progent's Applications Experts Group can supply remote advanced engineering support and education in key application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Word, and Microsoft Excel. To learn additional information about Progent's consulting, programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Apple Mac experts can promote the imaginative facets of Apple Mac computing by providing phone-based consulting services and training in imaging, sound, and motion video. Progent's consultants can provide assistance in a large selection of Apple Mac programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific projects such as scanning or digitizing audio or video or establishing an audio/video post production studio.
Remote Network Monitoring Services
Progent offers businesses in Fort Wayne, or anywhere in the state of Indiana, online computer system monitoring services centered around MS Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your environment so that your computer support is proactive and automated. By spotting potential problems before they expand into network outages, system monitoring can minimize inconvenient and expensive service breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or systems that incorporate a variety of operating systems.
To get in touch with Progent about urgent online assistance with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or visit Contact Progent.