For small and midsize businesses in Fort Wayne Indiana, Progent provides technical support for networks powered by UNIX or Linux or for environments that include a combination of UNIX and Microsoft platforms. Progent has delivered remote support to businesses in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE network specialists for complex connectivity problems, as well as the assistance of CISA and CISM-accredited security consultants to handle high-level security architecture and business continuity preparedness.
Progent's online technical support services represent exceptional leverage due to the fact that they are equipped with the real-world background and the advanced technology to resolve the majority of information system issues rapidly. Efficient support reduces direct expenses since solutions accumulate a smaller number of chargeable minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your company saves even more with incidental costs by minimizing or avoiding network downtime and associated costs due to business disruption, upset customers and vendors, unproductive employees, and de-focused management.
Progent's billing model for online support is designed to maximize the impact of your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay exclusively for the services that you receive. Unlike typical remote support companies, Progent imposes no service activation fee or minimum payments. Progent's one-minute billing unit and clean model for pricing eliminate scenarios where quick fixes somehow end up as major tabs. Progent's penchant for dealing with technical issues efficiently results in your company saving cash.
Progent's Remote Support Tools
Through years of experience, Progent has developed an array of customized tools and field-proven methodologies which promote the highest degree of effectiveness for online technical support and repair for small company information networks. Progent offers secure VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN connectivity permits the engineers of Progent's remote service group to interface to your company's network remotely without compromising corporate security.
Progent's powerful customer support database system keeps detailed documentation for all support that Progent's customers have received. Progent's authorized engineers have access to the history of services provided to each customer by any engineer. This archive of issues and repairs is organized as a quickly accessible support database that allows Progent's remote support engineers to communicate their knowledge company-wide to make sure that the quality of Progent's support services improves over time. Progent's high-level certifications and working relationships with major industry leaders such as Cisco and Microsoft permit access to other massive support knowledge bases and allow fast access to manufacturers' in-house product engineers with the result that Progent's remote consulting experts are able to arrive at optimal resolutions promptly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone support in Fort Wayne Indiana or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for IT help, visit Immediate Urgent Support.
Online Technical Services Available from Progent
Progent's phone-based technical support experts offer certified skills in a comprehensive set of technologies. This broad range of IT skills enables Progent's consultants to resolve almost any crisis likely to occur in a small company network. Certifications held by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, and Design Professional.
To support businesses with multi-operating system networks, Progent also offers the skills of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Remote technical services available from Progent to companies in Fort Wayne include:
Additional Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services address a wide range of computer technology including system infrastructure, messaging systems, system and operational security, UNIX/Linux and Microsoft Windows integration, VMware products for server economization and easy administration, and transitioning from older applications to current MS Windows or Linux-based solutions. Progent's team-oriented methodology for resolving network problems promotes fast escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can offer emergency phone-based help for analyzing anomalies within UNIX/Linux networks powered by leading derivatives of UNIX including:
Major Linux platforms for which Progent offers expertise include:
- SUSE Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network engineers, and certifies an individual's network technology skills at the master level. Cisco CCIEs know how to handle the most stubborn issues associated with network infrastructure design, deployment, administration, security, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's internal support staff in analyzing problems with Cisco IOS network management tools and developing workarounds or identifying software updates. CCIEs are an excellent cost-effectiveness because their deep expertise allows them to resolve even the most intractable problems rapidly. In common cases, less experienced consultants can wrestle for many hours or even days with identical tasks that a CCIE can dispose of in minutes.
Few support providers make CCIEs accessible to assist small and mid-size businesses. Progent offers quick phone contact with a Cisco-qualified CCIE so you can receive timely support for complex network issues that are impacting business productivity but are not within the experience of your local network support resources. Progent's Cisco CCIE support experts can communicate with your environment by means of advanced on-line troubleshooting tools in order to perform fast, safe, and affordable analysis and repair.
Progent's CCIEs offer assistance with all of Cisco's industry-leading selection of infrastructure products including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
Certified Microsoft Windows Expertise
Progent's Microsoft-premier online service professionals can deliver computer system troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of consulting professionals who can help your company with a broad range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange Server 2019 integration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint 2019 design and integration, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a full range of remote PC desktop consulting and support services such as Microsoft Windows 7 migration, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Premier Network Security Engineers
Progent's qualified CISSP, ISSAP, and CISM security engineers offer a range of system protection services that can bolster the protection of your UNIX, Linux, Solaris, Apple Mac or Windows network against internal or external threats or help your business to clean up quickly following a damaging penetration. Security services available from Progent include: comprehensive network security audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast recovery from virus and worm attacks; installing firewalls; designing secure architectures for remote and mobile connectivity; guarding your messaging infrastructure against viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support to help companies of all sizes connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that combine physical resources along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent offers the skills of world-class online consulting professionals for contract IT projects that small businesses often need. Progent's rates for ongoing consulting projects are determined based on the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology allows customers to complete critical initiatives economically and on time. Progent's special remote engineering solutions include:
How Your Fort Wayne Indiana Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center support alternatives for small and midsize organizations with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Call Center support services are intended for smaller companies who lack the resources to assemble and manage an in-house Call Center but who require quick communication with an effective Help Desk Call Center with proficient phone support as well as the available expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís Help Desk Co-management services make it possible for your business to split the load for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution built around the top professional services automation platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can assist you in establishing an efficient new Help Desk or improving your established one, evaluating or modifying Call Center application software to address the special demands of your company, or providing temporary online personnel to work with your existing Help Desk Call Center group to deal with high-demand events like software migrations, major upgrades, or installing new business software.
Progent's Help Desk Call Center staff of seasoned network consultants provides your workers in Fort Wayne Indiana instant assistance from a dependable technical support group with substantial background offering telephone-based help and online repair service for computer environments powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk the reputation as a major contributor to company success, and Progent's policy is to resolve rather than merely annotate IT issues.
Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Experts Team offers phone-based and in-depth engineering expertise and training in key business application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and education for familiar Microsoft applications such as CRM, Microsoft Office Project, Microsoft Word, and MS Office Excel. To learn additional information on Progent's consulting, custom programming, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Mac professionals can nurture the creative facets of Macintosh computing by delivering phone-based help support and training in graphics, audio, and motion video. Progent's consultants offer assistance in a variety of Apple Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with special procedures like scanning or digitizing audio/video or configuring an audio/video production studio.
Online Network and Server Monitoring Services
Progent can provide businesses in Fort Wayne Indiana online network monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so that your network support is proactive rather than reactive. By uncovering emerging issues before they cause network outages, proactive monitoring can minimize stressful and costly network crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or systems that incorporate multiple OS platforms.
To get in touch with Progent about emergency online assistance with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
Indianapolis Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Indianapolis.
Progent locations in Indianapolis Metro Area