Urgent Online Support for Fort Wayne UNIX or Linux SystemsFor small businesses located in Fort Wayne or anywhere in Indiana, Progent provides technical support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft platforms. Progent has delivered online support to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also offers the consultation Cisco CCIE network specialists for complex infrastructure problems, as well as the services of CISSP-accredited security consultants to handle advanced security architecture and business continuity planning.

Progent's online technical support services offer exceptional value due to the fact that they are equipped with the real-world background and the sophisticated technology to solve the majority of information system problems rapidly. This reduces immediate expenses because solutions require a smaller number of billable consulting minutes. Online support also avoids the expense of sending a consultant to your site. Your company saves even more with indirect expenses by reducing or eliminating system outages and related costs due to business discontinuity, upset clients, unproductive workers, and distracted management.

Progent's billing policy for remote help is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced just for the support that you actually get. In contrast to many remote service organizations, Progent requires no startup charge or minimum payments. Progent's per-minute billing unit and simple model for pricing save you from scenarios where fast fixes manage to turn into major invoices. Progent's penchant for dealing with technical issues quickly results in your company conserving money.

Progent's Online Technical Support Tools
Over time, Progent has developed an array of optimized tools and field-tested methodologies that promote the highest degree of effectiveness for online technical support and troubleshooting for small business IT systems. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology permits the engineers of Progent's Technical Response Center to communicate with your company's environment remotely without breaching corporate security.

Progent's highly evolved service database application keeps detailed records of all support that Progent's clients have been provided. Progent's staff consultants have access to the details of all help provided to every client by every Progent engineer. This history of issues and responses is stored as a readily retrievable internal knowledge base that enables Progent's remote technical professionals to share their experiences company-wide to make sure that the quality of Progent's support services improves over time. Progent's advanced certifications and close relationships with major technology companies such as Cisco and Microsoft permit access to additional massive technical knowledge bases and permit quick access to vendors' internal product engineers so Progent's online consulting experts can determine the most efficient resolutions in the least time.

Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone services in Fort Wayne or anywhere in Indiana or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for network support, visit Immediate Urgent Support.

Online Technical Services Offered Progent
Progent's remote network support experts have advanced credentials in a comprehensive array of technologies. This broad range of capability enables Progent's consultants to tackle practically any problem likely to occur in a small company information system. Certificates held by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.

To help customers with multi-OS environments, Progent also offers access to consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.

Online services available from Progent to customers in Fort Wayne and throughout the state of Indiana include:

  • UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services cover a broad range of computer technology such as system architecture, email solutions, system and process security, UNIX and Microsoft Windows integration, VMware technologies for server hardware economization and simplified administration, and transitioning from legacy systems to the latest Windows or Linux solutions. Progent's team-based methodology for resolving technical problems promotes quick escalation, when required, to engineers with task-relevant experience to tackle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts service expense.

    Progent's UNIX/Linux consultants can offer emergency phone-based help for troubleshooting anomalies within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:

    • Apple macOS and OS X
    • Solaris
    • IBM AIX
    • HP-UX (Hewlett Packard UNIX)
    • Berkeley UNIX (BSD)
    • SCO UNIX
    • SGI/Irix
    Major Linux versions for which Progent offers expert support include:
    • RedHat
    • SUSE Linux
    • Debian-GNU
    • Slackware Linux

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
    Cisco CCIE Consultants for Fort Wayne, IndianaThe Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure engineers, and indicates a consultant's network technology knowledge at the expert level. CCIEs know how to resolve the most complex problems encountered in network planning, installation, management, security, and problem solving. CCIEs operate with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or locating program updates. Cisco CCIEs provide excellent cost-effectiveness because their broad expertise enables them to resolve even the most intractable problems rapidly. In common instances, less seasoned engineers can struggle for hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes. Few consulting firms make CCIEs accessible to help small and medium sized companies. Progent offers fast phone contact with a Cisco authorized CCIE so you can get urgent support for serious network problems that are lowering worker efficiency but are beyond the scope of your local IT support resources. Progent's Cisco CCIE support experts can communicate with your network by means of advanced on-line support technology in order to perform quick, safe, and economical diagnosis and repair. Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's top-selling family of connectivity products such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst switches, as well as Virtual Private Network products.

  • Authorized Microsoft Windows Experts
    Microsoft Windows Experts for Fort Wayne, IndianaProgent's Microsoft-expert online service professionals can deliver network troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can help you with a broad variety of platform support including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange 2019 Server deployment, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2016 migration expertise, SharePoint Server 2019 planning and deployment, Skype for Business Server migration support, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server planning, Small Business Server support, and Windows Essentials cloud integration.

    Progent also offers a broad range of online desktop support and troubleshooting services including Microsoft Windows 7 migration support, preparing for to 64-bit desktop software, integrating Office 2010, and automating Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Premier System Security Consultants
    CISSP Certified System Security Engineers for Fort Wayne, IndianaProgent's certified CISSP, ISSAP, and CISM network security engineers offer a variety of security services to enhance the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against attacks or assist your company to recover quickly after a serious penetration. Security services offered by Progent include: in depth network security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; fast recuperation from malicious attacks; integrating firewalls; designing secure mechanisms for off-site and mobile connectivity; guarding your email infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online consulting support to help businesses of any size integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that seamlessly combine local resources as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Special Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special IT projects that small businesses frequently request. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology allows clients to complete critical initiatives within budget and on time. Progent's project-based remote consulting solutions include:
  • Call Center Expertise
    Progent's Call Center service offerings for small and midsize businesses with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Call Center support services are intended for small companies who lack the budget to build and maintain an in-house Help Desk but who need quick access to an efficient Help Desk Call Center with professional phone assistance plus the in-depth expertise to escalate the most challenging problems to advanced engineers.

    Progentís Help Desk sharing services allow your business to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution built around the leading professional services automation platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Help Desk consulting services can assist you in establishing an efficient new Call Center or improving your established one, selecting or customizing Call Center software products to meet the unique demands of your corporation, or adding temporary phone support personnel to work with your existing Call Center group during high-demand scenarios such as software migrations, major upgrades, or installing new applications.

    Progent's Help Desk staff of seasoned network professionals provides your workers in Fort Wayne or anywhere in the state of Indiana quick communication with a dependable network service resource with substantial background offering telephone-based consulting and remote troubleshooting for networks powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk perception as a solid contributor to business performance, and Progent's policy is to fix rather than merely document IT problems.

  • Applications Services: Education, Development, and Integration
    Progent's Applications Experts staff provides online advanced engineering support and training in key business application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, MS Project, Word, and Excel. For more on Progent's consulting, custom development, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

    Progent's Mac consultants can nurture the creative elements of Mac computing by delivering phone-based help services and education in imaging, audio, and motion video. Progent's consultants can provide help in a large selection of Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with common jobs such as capturing or digitizing audio or video or building an audio/video post production facility.

    Online Network Monitoring Services
    Progent offers businesses in Fort Wayne, or anywhere in the state of Indiana, remote network and server monitoring services centered around MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your business so that your network support is proactive and automated. By anticipating potential trouble spots before they grow into crashes, system monitoring can avoid stressful and expensive network failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft networks, or systems powered by a mix of OS platforms.

How Your Fort Wayne Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based help with UNIX, Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent.

Indianapolis Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Indianapolis.

Onsite IT Consulting
Progent locations in Indianapolis Metro Area

City Address Phone Link
Fort Wayne 921 E Dupont Rd
Fort Wayne, IN 46825
260-264-4700 Fort Wayne Network Support Services
Indianapolis 3960 Southeastern Avenue
Indianapolis, IN 46204
317-800-7667 Indianapolis Network Support Services

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    Progent practices information transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent has few competitors. Medium-size companies who utilize trusted freelance consultants or who employ in-house IT staffs benefit when Progent transfers information about new technology and tested methodologies to make their networks more reliable, protected, and productive.

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    For Windows desktop and application virtualization, Progent can provide the expertise of a Citrix XenDesktop consultant who can help your company to design a XenDesktop environment that improves the strategic value of your information system; integrate XenDesktop software with your servers, user computers, and printers; upgrade your older virtual desktop software to current releases of XenDesktop; and provide advanced remote troubleshooting. Progent can also instruct your network managers to adhere to industry leading practices to manage XenDesktop effectively.

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    Oracle Integration Companies

    Progent can provide fast and affordable online access to an authorized Oracle database administration expert or an Oracle software programmer. Progent offers comprehensive database administration services for any version of Oracle's RDBMS platform and can also help plan, create, update, or fix Oracle database applications based on SQL and PL/SQL stored procedure programming language. Progent also provides consulting for Streams replication technologies and ASM file/volume manager.

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    For smaller companies, computer security and regulatory compliance is too complex to stay ahead of but too risky to ignore. The largest biggest enterprises have been breached, and the leading cloud service providers have occasionally been taken down. It seems as though there's no place to run. Progent has made it economical for smaller companies to carry out critical IT security tasks successfully by providing the advantage of billable time to the nearest minute without any minimum billing for remote help. You have access to a seasoned computer consultant to deliver just the help you need whenever you require it. Progentís CISA, CISM, GIAC, CISSP and ISSAP premier security experts can help you with any aspect of system security including vulnerability audits, malware screening and recovery, spam and email content filtering, email data loss prevention, compliance reporting, and creating a complete security plan.

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    24x7 Fault Tolerant Load Balancing Technical Consultant

    Progent offers high availability load balancing support that addresses network load balancing, load balanced applications, network infrastructure routing, and content dispatching products including F5 Networks 3DNS. High availability load balancing vendors for which Progent offers consulting expertise include Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco CSS, Cisco Content Engine and Cisco CDN Software, and F5 Networks 3-DNS.

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    Engineer Linux Network Monitoring

    Nagios and MRTG are powerful, license-free monitoring tools that run under the Linux OS and can be deployed to monitor UNIX networks, MS Windows networks, or mixed-OS systems in which Linux and Microsoft Windows run side by side. The Nagios monitor lets system managers to monitor system services including SMTP, HTTP, FTP, and PING. Multi Router Traffic Grapher permits you to graph the traffic through SNMP network devices including servers, routers, and switches. Progent's system monitoring engineers can show you how to utilize both these programs to tune and repair your network.

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    Microsoft Certified Expert Dynamics GP Accounting Technical Support

    Progentís Microsoft certified consultants provide a range of support services for Dynamics GP. Dynamics GP/Great Plains is a financial and ERP solution based, like all Microsoft accounting solutions, on the scalable and familiar platform of Windows technology. Microsoft Dynamics GP provides a cost-effective solution for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is simple to deploy and integrate, and with its segmented design you can purchase only the functions you currently need, with the ability to expand users and enlarge functionality when necessary. Progentís Dynamics GP/Great Plains support engineers can show you how to install, configure and manage the current version of Dynamics GP or upgrade smoothly from an earlier release.

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  • Services Dynamics GP 2015 R2 Migration
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    Microsoft Dynamics GP 2015 R2 introduces a revamped architecture that enhances cloud integration, supports popular smart phones and tablets, permits single login with Azure AD, and strengthens security. Microsoft Dynamics 2015 R2 also simplifies management reporting, incorporates new Workflows, expands the Web Client, and adds more than 100 enhancements to various applications. Progent's Microsoft-certified and Cisco-certified consultants offer the broad technical skills and experience to address the many IT and business challenges involved with upgrading to Dynamics GP 2015 R2 and can help your organization to perform an efficient migration that will optimize the business value of your investment in this mission-critical product.

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    Services Essentials for Hyper-V

    Progent's Citrix-certified experts can help your organization to evaluate the potential business value of the available versions of Essentials for Hyper-V, help you to integrate Citrix administration tools with your Hyper-V network, and show you how you can deploy Citrix Essentials to improve the responsiveness, uptime, flexibility, and fault tolerance of your virtualized environment while lowering the cost of resources and operations and streamlining management processes.

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    Progent's company culture will make you a better professional by improving your technical knowledge and increasing the satisfaction of your customers. Progent makes good on this promise by recruiting the best professional talent for you to work with, providing an advanced system infrastructure, running specialized application utilities to enable the highest level of support, and by optimizing our business models for finding and retaining customers.

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    OpenBSD Network Administration

    Progent's UNIX family support services offer small businesses and developers assistance with managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent can give your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide array of expertise offers you a convenient one-stop source to help you build and maintain a protected and robust mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with major versions of UNIX including Apple macOS and OS X, Sun Solaris, AIX, HP-UX, Berkeley UNIX (BSD), SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE Linux, Debian GNU/Linux and Mandrake.

  • Technology Consulting Services SMS Migration Microsoft SMS Network Consulting
  • Top Ranked SQL Server Technical Support Services SQL 2008 Reporting Services Coding
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    BlackBerry Smartphone Consultant Services

    Progent can provide the services of BlackBerry-certified consultants who can help small organizations to design, administer, and troubleshoot BlackBerry technology affordably and effectively, eliminating the requirement for an internal BlackBerry specialist and reducing the expense and distraction of maintaining a mobile wireless workforce. Progent's BlackBerry engineers have extensive backgrounds working with Progent's Microsoft-premier experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security professionals. This wide range of knowledge, combined with Progent's efficient remote support model, offers small companies an efficient option for incorporating BlackBerry devices and software productively into their IT network.

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  • VMware Site Recovery Manager Audit Reporting Engineer VMware NSX Architecture Specialist
  • VPN On-site Support Cisco RADIUS Security Online Support Services

  • Consultants Dynamics GP System Update
    Dynamics GP System Migration Planning Consultancy

    Progent has delivered support for Microsoft Dynamics GP and Great Plains software for almost two decades and Progent has delivered system integration, software development, education, and debugging since the product's debut. Progent can provide top-tier expertise for updating out of date Dynamics GP/Great Plains deployments. Progent can help your business to plan, validate, and implement an efficient migration from a a legacy version to the newest release of Dynamics GP.

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  • Windows 2012R2 IT Consulting Windows Server 2012 R2 Private Cloud Support and Help
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  • Windows 7 Specialists Windows 7 Upgrade Services
  • Windows Server 2016 Hybrid Cloud Integration Online Help Windows Server 2016 Disaster Recovery Consultant

  • Adaptive Security Device Manager Remote Consulting
    Cisco ASA 5500-X Firewall Specialists

    Progent's Cisco-premier CCIE network experts can assist your company to manage your legacy PIX 500 or Cisco ASA 5500 firewalls and migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your company to plan, configure, optimize, administer and troubleshoot firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services

  • XenMotion Consultant Services Emergency Consulting Citrix Xen Hypervisor

  • Google Cloud Windows Professional
    Google GCP hybrid cloud integration Specialists

    Progent offers affordable remote and onsite consulting to help businesses of any size to move all or part of their core network resources to Google Cloud Platform (GCP). This can save management hassle and equipment costs and enable the use of Google's cutting edge AI and machine learning technology. Progent can assist your IT team with every aspect of Google Cloud Platform integration including needs analysis, preparedness assessment, architectural design, pilot testing, configuration, centralized administration, performance tuning, software license management, backup/restore solutions, and security and compliance.

  • Online Support Slackware Linux, Solaris, UNIX Fort Wayne International Airport FWA
  • iPad and Outlook Web App Integration Remote Consulting Microsoft Exchange and Entourage
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  • Progent's Management Team Technical Support Company
    Progent Management Guru

    Progent's management team includes seasoned professionals with decades of background providing network consulting, troubleshooting, and long-term IT planning to organizations ranging in size from startups to global enterprises. Great support calls for great personnel, and Progent has assembled a management team that can provide businesses with the top service value available anywhere.

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