For small and midsize businesses in Fort Wayne or anywhere in the state of Indiana, Progent offers help for computer systems based on UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft platforms. Progent has provided remote support to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for complex connectivity problems, plus the assistance of CISSP-certified security engineers to help with high-level security design and disaster recovery planning.
Progent's remote technical support services represent exceptional value due to the fact that they are equipped with the real-world background and the advanced technology to resolve most network problems quickly. Efficient support reduces direct costs because solutions take up fewer billable minutes. Remote help also avoids the cost of sending a consultant to your location. Your organization benefits even more in indirect costs by reducing or avoiding network outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives.
Progent's billing model for online support is designed to stretch your network support dollar. Progent bills by the minute for phone consulting, so you are billed just for the services that you actually get. In contrast to many remote support firms, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute granularity and simple model for pricing do away with situations where quick solutions manage to turn into substantial bills. Progent's penchant for dealing with problems efficiently translates into your company conserving cash.
Progent's Online Technical Support Technologies
Over time, Progent has refined a collection of customized tools and proven methodologies which promote the highest degree of efficiency for online engineering help and repair for small and midsize company IT systems. Progent offers safe Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN access enables the experts of Progent's Technical Response Center to link to your company's environment without breaching corporate security.
Progent's sophisticated service database application includes comprehensive documentation for all service that Progent's customers have received. Progent's authorized engineers have the benefit of the details of services provided to each customer by any Progent consultant. This history of trouble tickets and resolutions is stored as a conveniently retrievable internal database that allows Progent's online support professionals to communicate their experiences company-wide to make sure that the value of Progent's technical support improves over time. Progent's advanced accreditations and close relationships with major industry leaders such as Cisco and Microsoft permit access to additional massive technical databases and allow quick access to manufacturers' internal engineering staff so Progent's remote consulting specialists are able to determine the best solutions quickly.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Fort Wayne or anywhere in Indiana or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network support, go to Immediate Emergency Support.
Online Support Services Provided by Progent
Progent's online network support professionals offer credentials in an extensive array of disciplines. This breadth of IT skills permits Progent's engineers to resolve practically any problem likely to crop up in a small business information system. Certifications held by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To provide assistance to clients with multi-OS networks, Progent also offers the support of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote support services Offered by Progent to companies in Fort Wayne and anywhere in the state of Indiana include:
Additional Support Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a wide range of computer technology such as system infrastructure, messaging systems, system and process security, UNIX and Windows integration, VMware technologies for server economization and simplified administration, and transitioning from legacy applications to the latest Microsoft Windows or Linux environments. Progent's group-oriented methodology for solving network issues enables quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can offer emergency online assistance for diagnosing anomalies within UNIX/Linux networks powered by popular derivatives of UNIX including:
Important Linux variants for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the premier recognition for network consultants, and validates a consultant's networking knowledge at the expert level. Cisco qualified CCIEs know how to deal with the most difficult challenges surrounding network infrastructure design, integration, maintenance, protection, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house product support engineers in isolating anomalies with IOS network administration tools and coming up with workarounds or identifying program patches. CCIEs represent an excellent value since their deep experience allows them to find solutions for the most complex problems quickly. In common instances, less qualified engineers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can dispose of in minutes.
Few support organizations make CCIEs available to assist small and medium sized companies. Progent can provide fast telephone access to a Cisco-qualified CCIE so your company can get urgent help for serious network infrastructure issues that are lowering worker productivity but are beyond the experience of your local network support personnel. Progent's Cisco CCIE support experts can communicate with your network via sophisticated remote troubleshooting tools to provide quick, safe, and economical analysis and remediation.
Progent's CCIEs offer assistance with all of Cisco's industry-leading selection of infrastructure products such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points, Meraki cloud-managed access points, VoIP systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.
Authorized Microsoft Windows Experts
Progent's Microsoft-certified online support experts offer computer repair and consulting help for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of consulting professionals who can help you with a wide variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2016 migration, Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint 2013 design,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of remote desktop consulting and support services including Windows 7 migration support, preparing for to 64-bit workstation software, integrating Office 2010, and streamlining workstation deployment.
CISM and CISSP Premier System Security Professionals
Progent's qualified CISSP and ISSAP network security engineers offer a range of security services to enhance the protection of your UNIX/Linux, Solaris, Apple Mac or Windows environment against assaults or help you to recuperate rapidly after a damaging breach. Security support services offered by Progent include: comprehensive security audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; rapid cleanup after malicious assaults; configuring firewalls; building safe mechanisms for off-site and mobile connectivity; securing your messaging infrastructure against viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting to help companies of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that combine on-premises resources along with public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent can provide the services of seasoned online consulting experts for special IT projects that small companies often request. Progent's charges for longer-term development or consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these special areas of information technology enables clients to complete critical projects within budget and on schedule. Progent's special online consulting services include:
How Your Fort Wayne Business Can Contact Progent's Online Service Professionals
Call Center Expertise
Progent's Call Center support alternatives for small and midsize companies with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Help Desk outsourcing support services are well suited for small companies who lack the budget to create an in-house Help Desk but who want fast access to a dependable Help Desk with professional telephone assistance plus the in-depth expertise to escalate the most challenging tasks to advanced consultants.
Progentís Virtual Help Desk Call Center is intended for bigger companies and serves as a seamless reinforcement of your current Helpdesk resources. Progent's Virtual Help Desk can act as an escalation resource to resolve complex technical problems, or be ready in those circumstances when your ordinary support engineers are swamped.
Progent's Call Center consulting expertise can aid you in creating an effective new Call Center or improving your current one, identifying or enhancing Help Desk Call Center application software to address the particular requirements of your business, or providing temporary phone support personnel to supplement your in-house Help Desk Call Center team to deal with unusually busy situations like software migrations, major updates, or rolling out new business software.
Progent's Call Center team of seasoned information technology experts offers your clients in Fort Wayne or anywhere in the state of Indiana fast access to a dependable support resource with substantial background providing phone consulting and online troubleshooting for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center perception as a significant driver of company productivity, and Progent's policy is to fix instead of just record network problems.
Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts staff can supply phone-based professional consulting expertise and training in special application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Project, MS Office Word, and Office Excel. To find out more information concerning Progent's consulting, customization, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Apple Mac professionals can promote the artistic facets of Macintosh systems by providing phone-based consulting services and education in graphics, audio, and video. Progent's consultants can provide help in a variety of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with specific procedures like scanning or digitizing audio or video or configuring an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent can provide companies in Fort Wayne, or anywhere in the state of Indiana, remote computer system monitoring support based on MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your environment so that your IT support is proactive and automated. By detecting possible problems before they grow into crashes, system monitoring can head off disruptive and costly network breakdowns. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or networks that incorporate a mix of OS platforms.
To contact Progent about emergency phone-based assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Online Help, phone 1-800-993-9400, or see Contact Progent.