For small and midsize businesses in Fort Wayne or anywhere in the state of Indiana, Progent offers help for computer systems powered by UNIX or Linux or for networks that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to companies in every state in the U.S. (See Progent's customer recommendations). Progent also offers the expertise of CCIE-qualified engineers for complex infrastructure issues, as well as the services of CISSP and CISM-certified security engineers to handle high-level security design and disaster recovery preparedness.
Progent's remote technical support services represent excellent leverage due to the fact that they have the real-world background and the sophisticated technology to solve most information system issues rapidly. Efficient support reduces direct expenses because service calls accumulate a smaller number of chargeable minutes. Remote support also avoids the expense of sending an engineer to your site. Your company benefits even more in incidental expenses by minimizing or eliminating system downtime and related losses stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused executives.
Progent's pricing model for online help is designed to get the most out of your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are charged just for the services that you receive. In contrast to many online service companies, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple policy for pricing do away with situations where quick fixes manage to turn into substantial bills. Progent's skill at solving problems quickly translates into your company conserving money.
Progent's Remote Support Technologies
Over the years, Progent has refined a set of customized tools and field-proven processes which permit the highest level of efficiency for remote consulting and troubleshooting for small business computer systems. Progent offers safe Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN access allows the experts of Progent's Technical Response Center to communicate with your company's system without breaching system security.
Progent's advanced customer support reporting system maintains detailed histories of the service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the records of all help provided to each Progent client by every consultant. This history of trouble tickets and solutions is stored as a conveniently exploitable proprietary knowledge base that allows Progent's remote support engineers to share their knowledge company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's advanced accreditations and close associations with key technology companies such as Cisco and Microsoft permit access to other extensive technical support databases and permit priority response from manufacturers' in-house support staff so Progent's online service experts can arrive at the most efficient resolutions in the least time.
Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's remote support in Fort Wayne or anywhere in Indiana or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for IT help, go to Immediate Urgent Support.
Phone-based Technical Support Services Offered Progent
Progent's phone-based technical support professionals offer credentials in a comprehensive array of disciplines. This wide range of IT skills enables Progent's consultants to resolve almost any crisis that may occur in a small or midsize company information system. Certifications held by Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.
To support companies with multi-OS networks, Progent also provides access to consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Remote services available from Progent to small businesses in Fort Wayne and throughout the state of Indiana include:
Additional Support Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services address a broad array of computer technology including network infrastructure, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware economization and easy management, and migration from older systems to the latest MS Windows or Linux environments. Progent's team-based methodology for resolving network issues enables quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can provide emergency remote assistance for diagnosing problems within UNIX/Linux networks powered by popular versions of UNIX including:
Important Linux variants for which Progent offers expertise include:
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking professionals, and certifies a person's technical knowledge at the expert level. Cisco CCIEs know how to deal with the most difficult challenges associated with network design, installation, management, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in isolating anomalies with Cisco IOS network administration utilities and coming up with workarounds or identifying software updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their depth of expertise allows them to solve even the most difficult problems quickly. In common cases, less experienced service providers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in minutes.
Few support organizations make Cisco-qualified CCIEs available to help small and mid-size companies. Progent can provide quick phone contact with a Cisco authorized CCIE so your company can get urgent assistance for serious network infrastructure problems that are hurting business efficiency but are not within the comfort zone of your regular IT support personnel. Progent's Cisco-qualified CCIE engineers can interface to your network by means of sophisticated on-line troubleshooting tools in order to perform fast, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's industry-leading selection of networking appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network (VPN) products.
Certified Microsoft Windows Expertise
Progent's Microsoft-qualified online service engineers can provide network problem solving and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can help your company with a wide variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint 2013 design,
Skype for Business migration consulting, Lync Server management and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of online PC desktop support and troubleshooting services such as Windows 7 integration, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining workstation deployment.
CISM and CISSP Qualified Network Security Engineers
Progent's accredited CISSP and ISSAP network security consultants can provide a range of system protection solutions to enhance the defenses of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or help you to clean up rapidly after a serious breach. Security services available from Progent cover thorough security evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; quick recuperation from virus and worm assaults; integrating firewalls; designing safe mechanisms for off-site and mobile access; guarding your messaging infrastructure against viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting to help businesses of any size integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that utilize physical resources as well as public clouds. To help you to incorporate public cloud services with networks, Progent offers a range of cloud migration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent offers the skills of seasoned online consulting experts for special projects that small businesses often request. Progent's rates for ongoing consulting tasks are set based on the level of expertise of the consultants required. Progent's background in these special areas of information technology enables customers to execute critical projects within budget and on time. Progent's project-based remote engineering services include:
How Your Fort Wayne Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center support programs for small businesses with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Call Center outsourcing services are well suited for small businesses who lack the resources to create an in-house Help Desk but who need quick communication with an efficient Help Desk Call Center with proficient phone support as well as the in-depth expertise to escalate the most challenging problems to high-level engineers.
Progentís Virtual Help Desk is designed for bigger businesses and operates as a transparent supplement to your established Helpdesk team. Progent's Virtual Call Center can act as an escalation alternative for the toughest computer system issues, or be available in overflow instances when your other support engineers are too busy.
Progent's Help Desk Call Center consulting services can guide you in creating an efficient new Call Center or revamping your established organization, identifying or enhancing Help Desk Call Center application software to meet the unique demands of your company, or providing occasional phone support personnel to supplement your internal Help Desk resources during demanding situations such as software transitions, major upgrades, or installing brand new business software.
Progent's Help Desk Call Center staff of experienced network experts gives your computer users in Fort Wayne or anywhere in the state of Indiana fast access to an effective technical support resource with extensive experience delivering phone support and remote diagnostics for IT systems that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Call Center the reputation as a key enabler of business efficiency, and Progent's policy is to solve and not simply document network problems.
Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Experts staff can supply online professional consulting expertise and education in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and education for Microsoft business applications such as CRM, Office Project, MS Word, and MS Office Excel. For more information concerning Progent's consulting, customization, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Mac professionals can promote the imaginative components of Apple Mac environments by providing phone-based help services and training in imaging, audio, and motion video. Progent's support professionals offer help in a range of Macintosh programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific projects like scanning or digitizing audio/video or building an audio/video production studio.
Online Network Monitoring Services
Progent offers businesses in Fort Wayne, or anywhere in the state of Indiana, remote network and server monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent to suit your environment so your network maintenance is proactive and automated. By spotting potential problems before they cause full-scale emergencies, proactive monitoring can head off disruptive and costly service failures. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or environments powered by multiple platforms.
To get in touch with Progent about urgent phone-based expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.