For small and midsize businesses in Fort Wayne or anywhere in the state of Indiana, Progent offers help for computer systems based on UNIX or Linux or for environments that feature a combination of UNIX and Windows platforms. Progent has delivered online support to businesses in every state in the U.S. (See Progent's customer recommendations). Progent also offers the expertise of CCIE-qualified engineers for complex connectivity problems, plus the assistance of CISSP-certified security consultants to handle advanced security architecture and disaster recovery planning.
Progent's remote support services represent excellent value due to the fact that they are equipped with the real-world experience and the advanced tools to resolve most information system problems quickly. Efficient support lowers immediate expenses since solutions require fewer billable consulting minutes. Online help also avoids the expense of sending a consultant to your location. Your organization saves even more in indirect costs by minimizing or avoiding network outages and related losses due to business disruption, upset customers and vendors, unproductive employees, and de-focused management.
Progent's pricing policy for online support is designed to maximize the impact of your network support dollar. Progent charges per minute for telephone-based assistance, so you pay exclusively for the services that you receive. Unlike typical online support organizations, Progent requires no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean policy for billing avoid situations where speedy. minor solutions manage to turn into large invoices. Progent's penchant for disposing of technical issues quickly results in your company saving money.
Progent's Online Support Tools
Through years of experience, Progent has fine tuned an array of optimized technologies and field-proven methodologies which ensure the maximum degree of efficiency for online technical support and repair for small company IT systems. Progent provides protected VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access allows the staff of Progent's remote service group to communicate with your company's network without compromising network security.
Progent's highly evolved service reporting application stores thorough documentation of the service that Progent's clients have received. Progent's team engineers have the benefit of the records of support delivered to each Progent client by any Progent engineer. This database of trouble tickets and fixes is organized as a quickly searchable support database that permits Progent's online technical experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's advanced accreditations and working associations with major vendors including Cisco and Microsoft permit access to additional vast technical databases and allow quick response from vendors' internal support staff with the result that Progent's remote consulting experts are able to determine optimal solutions promptly.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's phone services in Fort Wayne or anywhere in Indiana or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for network support, go to Immediate Emergency Support.
Online Technical Support Services Available from Progent
Progent's phone-based network support professionals offer credentials in an extensive array of disciplines. This broad range of capability enables Progent's engineers to tackle practically any emergency likely to occur in a small or midsize company network. Certifications held by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, and Design Professional.
To provide assistance to companies with multi-OS environments, Progent also offers the support of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Phone-based technical support services provided by Progent to customers in Fort Wayne and throughout the state of Indiana include:
Additional Consulting Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a wide array of information technology such as system architecture, email systems, network and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware consolidation and simplified management, and migration from older systems to the latest MS Windows or Linux-based environments. Progent's group-oriented approach to solving technical problems enables quick escalation, if necessary, to consultants with task-relevant expertise to handle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can offer urgent phone-based help for resolving problems within UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:
Important Linux versions for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the top accreditation for networking consultants, and validates a person's network technology skills at the expert level. Cisco CCIEs know how to deal with even the most stubborn problems occurring in network infrastructure design, installation, maintenance, security, and problem solving. CCIEs work with the highest priority with Cisco's in-house engineers in isolating anomalies with IOS Software network administration tools and coming up with alternate approaches or locating program patches. CCIEs represent an excellent cost-effectiveness since their broad experience allows them to resolve the most intractable problems rapidly. In common instances, less experienced engineers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few service firms make Cisco-qualified CCIEs accessible to help small and medium sized businesses. Progent can provide quick phone access to a Cisco CCIE so you can receive timely assistance for severe network infrastructure issues that are crippling worker productivity but are beyond the comfort zone of your ordinary network support resources. Progent's Cisco-qualified CCIE consultants can connect to your computer system by means of advanced remote support technology to perform fast, secure, and affordable analysis and remediation.
Progent's CCIEs offer assistance with the complete line of Cisco's popular selection of networking products such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
Certified Microsoft Windows Experts
Progent's Microsoft-qualified online support experts offer computer troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Partner and can provide your organization the expertise of support engineers who can assist you with a wide variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2013 application development,
Skype for Business Server planning and deployment consulting, Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a full range of online desktop services including Microsoft Windows 7 integration, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Qualified System Security Engineers
Progent's qualified CISSP and ISSAP security engineers can provide a range of system protection services to improve the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or assist your company to recover quickly after a damaging breach. Security support services available from Progent include: in depth network security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; quick cleanup after malicious attacks; installing firewalls; building safe architectures for remote and mobile access; defending your email system against viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting support to help companies of any size integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that combine local IT assets as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent can provide the services of seasoned remote consulting professionals for contract IT projects that small businesses frequently request. Progent's rates for ongoing consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these special fields of computer technology allows customers to complete major initiatives within budget and on schedule. Progent's project-based online engineering services include:
How Your Fort Wayne Business Can Contact Progent's Online Technical Support Experts
Help Desk Expertise
Progent's Call Center service options for small organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for smaller organizations who lack the resources to create an internal Help Desk Call Center but who want fast communication with a dependable Help Desk with professional telephone support as well as the available expertise to escalate the most challenging tasks to high-level engineers.
Progentís Virtual Help Desk Call Center is designed for larger companies and serves as a seamless addition to your current Helpdesk organization. Progent's Virtual Call Center can operate as an escalation alternative for complex technical issues, or be ready in those instances when your ordinary resources are overwhelmed.
Progent's Help Desk consulting expertise can guide you in creating an effective new Call Center or enhancing your existing one, evaluating or enhancing Help Desk Call Center software to handle the particular needs of your business, or providing occasional phone support personnel to supplement your existing Call Center team to deal with demanding situations such as software migrations, major upgrades, or installing new applications.
Progent's Help Desk Call Center team of veteran information technology consultants provides your clients in Fort Wayne or anywhere in the state of Indiana immediate communication with an effective technical support group with extensive experience delivering phone consulting and online troubleshooting for computer environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk recognition as a crucial enabler of business efficiency, and Progent's policy is to resolve instead of simply record network problems.
Business Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Group offers remote professional engineering expertise and training in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and training for familiar Microsoft business applications including Microsoft CRM, MS Project, Microsoft Word, and Microsoft Office Excel. To read additional information on Progent's consulting, programming, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac consultants can support the artistic aspect of Mac computing by providing remote consulting support and education in graphics, sound, and video. Progent's consultants offer expertise in a range of Macintosh creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common procedures such as scanning or digitizing audio/video or building an audio/video production lab.
Remote Network and Server Monitoring Services
Progent offers companies in Fort Wayne, or anywhere in the state of Indiana, remote network monitoring services powered by MS Operations Manager network monitoring, adapted by Progent to fit your business so that your IT support is proactive and automated. By exposing possible trouble spots before they grow into crashes, automated monitoring can avoid disruptive and costly network breakdowns. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments that support a variety of platforms.
To contact Progent about urgent remote assistance with UNIX/Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent.