Fast Remote Technical Support for Fort Wayne Computer Systems
For companies in Fort Wayne or anywhere in the state of Indiana, Progent provides remote technical support for computer systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided online support to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure issues, as well as the services of CISA and CISSP-certified security experts to help with high-level security architecture and troubleshooting jobs.
Progent's remote technical support engineers provide excellent leverage due to the fact that they have the real-world experience and have access to the sophisticated technology required to resolve the majority of information system problems quickly. This reduces direct expenses because solutions require fewer billable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your company benefits additionally with incidental costs by minimizing or eliminating system downtime and associated costs due to business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's extensive online technical support expertise is especially important in environments that are dependent on public clouds for critical network infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be useful.
Progent's pricing policy for remote help is structured to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you are charged only for the support that you actually get. Unlike typical remote service companies, Progent imposes no startup fee or minimum payments. Progent's one-minute billing unit and clean model for pricing save you from situations where speedy. minor repairs manage to turn into large tabs. Progent's penchant for dealing with problems efficiently means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of customized tools and proven processes which allow the maximum degree of efficiency for online help and troubleshooting for IT networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's online support team to link to your computer system remotely without violating corporate security.
Progent's proven technical support database system maintains comprehensive documentation of all service that Progent's clients have received. Progent's authorized engineers have the benefit of the history of support provided to every Progent customer by any engineer. This history of problems and solutions is structured as a quickly searchable proprietary database that enables Progent's remote technical engineers to share their knowledge company-wide to ensure that the value of Progent's support services grows over time. Progent's extensive list of certifications and working relationships with important technology companies including Cisco and Microsoft open up additional vast technical support knowledge bases and allow quick access to vendors' internal product engineers with the result that Progent's online service experts are able to determine optimal resolutions in the least time.
Online support services provided by Progent to businesses in Fort Wayne and anywhere in the state of Indiana include:
Certified Windows Expertise
Progent's Microsoft-certified online support experts can deliver computer problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist your company with a wide variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 integration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid deployment support, Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of affordable desktop support services to assist you business to deploy, configure, troubleshoot, and manage workstations and laptops powered by Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 migration assistance plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the administration of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network consultants, and indicates an individual's networking knowledge at the master level. CCIEs can resolve the most stubborn problems occurring in network infrastructure planning, installation, administration, security, and troubleshooting. Cisco CCIEs work closely with Cisco's internal product support engineers in isolating problems with IOS Software network administration utilities and coming up with workarounds or locating software patches. Cisco CCIEs provide exceptional value since their depth of experience allows them to fix problems quickly. In typical instances, less qualified service providers can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can interface to your environment by means of advanced on-line troubleshooting technology in order to provide efficient, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide help for the entire range of Cisco's top-selling family of connectivity products by offering services such as:
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of system protection services to strengthen the safety of your Microsoft Windows, macOS and OS X, Linux environment against assaults or assist you to clean up rapidly following a serious penetration. Security consulting services offered by Progent include: comprehensive network security and compliance evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast recovery from malicious attacks; installing firewalls; establishing secure techniques for off-site and mobile access; securing your email system against spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert online consulting services to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that seamlessly combine physical IT assets along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for recovering services rapidly following an outage. SRM supports centrally controlled and automated recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, upgrades and patches and can generate reports to confirm complete service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to design, configure, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and hybrid cloud environments that deliver maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer online consulting services to cover a broad spectrum of computer technologies such as network architecture, messaging systems, network and process security, plus UNIX and Windows integration. For server hardware consolidation and simplified administration in networks that include Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also assist with migration from older applications to Windows or Linux solutions. Progent's group-oriented methodology for solving network problems promotes quick escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can offer urgent online help diagnosing problems within UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:
Mac OS X
IBM AIX OS
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price managed services designed to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the world's top corporations. Progent's ProSight series of network monitoring and management services covers all key areas of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-based AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the complete malware attack progression including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with government and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital data, applications and VMs that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to provide centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, reconfigure and debug their networking appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating devices that need critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT staff and your Progent engineering consultant so that all potential issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an objective assessment of the health of their information system. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance expert. The interview is designed to help assess your organization's ability either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for contract IT programs. Billing rates for ongoing development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these important areas of information technology allows clients to complete major projects economically and on schedule. Progent's project-based online engineering services include:
How Your Fort Wayne Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center support alternatives for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all facets of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle the most problems.
Progentís shared Help Desk services allow your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran technical support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution built around the top professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk staff of experienced network experts offers your computer users in Fort Wayne or anywhere in the state of Indiana instant access to an effective technical support resource with extensive experience delivering telephone-based support and remote repair service for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk perception as a solid contributor to company efficiency, and Progent's intent is to fix and not just record network issues.
- Business Applications Services: Education, Programming, and Integration
Progent's Applications Consulting Group provides remote and in-depth consulting support and training in key business application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting, programming, and education for popular Microsoft business applications including Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To read more information on Progent's consulting, programming, and training services, refer to Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Fort Wayne, or anywhere in the state of Indiana, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to accommodate your environment so your IT support is proactive rather than reactive. By exposing possible issues before they grow into full-scale emergencies, system monitoring can ward off inconvenient and costly information system crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft networks, or systems based on a variety of OS platforms.
To get in touch with Progent about urgent remote help with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
For offices and new ventures in Fort Wayne or anywhere in the state of Indiana, Progent's phone-based network support specialists are ready to provide expert and cost-effective IT support the moment your organization needs it. Long experience delivering online repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine online connectivity technology to repair computer problems rapidly while avoiding the cost and lost time associated with in-person support calls.
Even if your Fort Wayne business works with a local independent consultant or maintains an in-house IT staff that can handle common network problems, Progentís Microsoft certified engineers can still offer an easy and transparent virtual expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the knowledge to deal with sudden system crises or especially tough integration problems.
Details of Progent's Online Computer Services for Fort Wayne
Progent's phone help, Internet-based repair, system security consulting, and system administration services offer companies in Fort Wayne or anywhere in the state of Indiana unparalleled leverage for your support investment. Whether you require occasional telephone help and Internet-based troubleshooting or full-time Help Desk call center services and system management, Progent's professionals can provide your office enterprise-level network support while permitting you to eliminate the cost and administration overhead of carrying a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to offices in Fort Wayne and is also ideal for networks in more remote areas of Indiana that have a limited supply of technicians with proven expertise supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad range of Microsoft support tools, technical information, and continuing training.
- Per Minute Rates to Reduce Costs
Progent provides online help on a per-minute basis, so you are charged only for the services you use. Progent has no minimum charge for online service and asks for no periodic retainer for support services provided during normal working hours. This saves you from facing big invoices for quick fixes.
- Availability of Cisco Network Architecture Specialists
Progent's certified experts for Cisco offers the services of authorized professionals who have skill in designing, deploying, and managing networking environments based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Experts Group
Progent's basic consulting services include system integration, Microsoft Exchange Server consulting, system security planning, and Co-managed Help Desk services. Progent's Experts Team offers in-depth consulting expertise in critical business applications. Help offered by the Application Experts staff covers:
Dynamics GP Support and Customization
MS Project and Project Online Expertise
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Application Programming and Troubleshooting
Oracle Management and Application Programming
MySQL Database Administration and Application Programming
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a convenient centralized source for IT generalists and application experts, Progent is able to deliver fast, inexpensive, and comprehensive IT solutions that match the special needs of your company.
- Advanced Remote Connectivity Software
Secure online access allows Progent's service experts to observe exactly what your customers see. This makes it possible to find quick solutions to problems that might otherwise demand an expensive onsite service call. Cutting-edge remote access software and expert engineers together allow Progent to repair most IT issues quickly and economically. Progent is a pioneer in online support and automated system tracking.
- Support for Popular VPN Gateways
Progent supports safe Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- 24x7 Support for High Network Uptime
For businesses with mission-critical applications, Progent offers optional 24x7 online technical services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager, this service can help produce maximum network availability.
- Help Desk Call Center
Progent's Help Desk support services are intended specifically for budget-conscious organizations whose clients require immediate recourse to a Help Desk Call Center with effective phone support and full escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of technical experience, refined remote support tools, and understanding of corporate IT enable offices to escape the limitations of excessive reliance on smaller consulting organizations, independent freelance consultants, or limited internal IT help.
Progent adds value by offering:
How Does Our Company Start Receiving Remote Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of real-world professional experience, in the trenches of network support, performing a broad variety of technical tasks for an extensive mix of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting staff. This guarantees that you get not only world-class IT help, but also a consultant with proven approaches for applying technical knowledge to fix real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for remote support and on-site help per minute. Consequently, you are charged only for delivered support. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no initialization fee and requires no monthly commitment for services provided during normal working hours. Many support organizations impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for quick fixes so you will not be forced to allow less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle technical issues that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent faces few competitors. Businesses who utilize trusted independent service providers or who employ in-house IT personnel benefit when Progent transfers information about critical technology and tested methodologies to make their networks more reliable, secure, and efficient.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to provide 24x7 system monitoring services powered by Microsoft Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By anticipating possible problems before they result in downtime, system monitoring can keep your IT network from painful and expensive service losses.
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.