Immediate Online Troubleshooting for Fort Wayne Indiana Computer Systems
Immediate Online Consulting for Fort Wayne SystemsFor organizations located in Fort Wayne Indiana, Progent provides online technical support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle challenging infrastructure problems, as well as the services of CISA and CISSP-accredited security experts to help with advanced security architecture and diagnostic issues.

Progent's remote support experts offer excellent value because they possess the practical experience and have access to the advanced technology required to resolve the majority of network issues rapidly. This reduces direct expenses because service calls require minimal chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your site. Your company saves even more in indirect costs by reducing or avoiding network downtime and related losses due to business disruption, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's extensive remote technical support expertise is particularly important for organizations that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's pricing policy for remote help is designed to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged just for the support that you receive. Unlike typical remote service firms, Progent requires no service activation charge or minimum job duration. Progent's per-minute granularity and simple policy for billing eliminate scenarios where quick solutions somehow turn into major invoices. Progent's penchant for dealing with technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of customized technologies and proven methodologies which allow the maximum level of effectiveness for online technical support and troubleshooting for information networks of all sizes. Progent's remote service group can interface to your company's computer system without compromising network security.

Progent's advanced technical support database application maintains detailed records describing the support that Progent's clients have received. Progent's staff service personnel have access to the history of all help rendered to each customer by any consultant. This history of problems and resolutions is stored as a conveniently retrievable proprietary database that allows Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's support services grows daily. Progent's high-level accreditations and close associations with key technology companies such as Cisco and Microsoft open up other vast technical databases and permit quick response from manufacturers' in-house support staff so Progent's remote service experts are able to find optimal solutions promptly.

Online support services provided by Progent to clients in Fort Wayne Indiana include:

ProSight Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, subscription-based managed services designed to enable small and medium-size businesses to utilize the same advanced technology used by some of the industry's top enterprises. The ProSight portfolio of network management outsourcing services addresses all critical areas of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system operating at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so all looming problems can be addressed before they have a chance to impact productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven solution for managing your client-server infrastructure by offering an environment for performing common tedious tasks. These include health checking, update management, automated repairs, endpoint configuration, backup and restore, anti-virus response, remote access, standard and custom scripts, asset inventory, endpoint profile reports, and debugging support. If ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it transmits an alarm to your specified IT management personnel and your Progent consultant so potential problems can be fixed before they interfere with productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and debug their networking appliances like routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating appliances that require important updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of real-time and in-depth reporting tools created to integrate with the leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues like spotty support follow-through or machines with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup/restore technology companies to produce ProSight Data Protection Services, a selection of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and enable transparent backup and fast recovery of important files, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks like ransomware, user mistakes, malicious employees, or software bugs. Managed backup services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these fully managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security vendors to provide centralized control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Duo: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. With 2FA, whenever you sign into a protected application and enter your password you are requested to confirm who you are via a unit that only you possess and that uses a different ("out-of-band") network channel. A wide selection of devices can be utilized as this second means of authentication including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may designate several validation devices. To find out more about ProSight Duo identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Co-Managed Call Desk: Outsourced and Shared Call Center Services
    Progent's Co-managed Service Desk offers a transparent extension of your internal support resources. End user access to the Service Desk, provision of technical assistance, issue escalation, ticket generation and updates, performance measurement, and maintenance of the support database are consistent regardless of whether incidents are taken care of by your corporate support group, by Progent's team, or by a combination. Your business has unrestricted versatility to expand or reduce your share of IT support work as needed. Progent provides initial installation and onboarding of the professional services automation software plus documentation, testing and training. For more information about ProSight Co-Managed Support, visit ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior analysis technology to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the entire threat lifecycle including filtering, identification, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools packaged within one agent managed from a single console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management offer businesses of all sizes a versatile and affordable alternative for assessing, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT system. In addition to maximizing the protection and reliability of your computer environment, Progent's software/firmware update management services free up time for your in-house IT staff to focus on more strategic projects and activities that derive maximum business value from your network. Read more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an objective assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security requirements, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The interview is designed to assess your organization's preparedness to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup environment that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for contract information technology projects. Billing rates for ongoing development or consulting projects are set based on the level of expertise of the engineers involved. Progent's experience with these special areas of computer technology enables customers to execute major initiatives economically and on schedule. Progent's special online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center programs for companies with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that manages all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve complex issues.

    Progent's Call Center consulting services can assist you in creating an effective new Help Desk Call Center or enhancing your existing one, evaluating or customizing Call Center application software to meet the special demands of your company, or adding temporary online personnel to reinforce your internal Help Desk group to deal with demanding events such as software transitions, mass upgrades, or rolling out new applications.

    Progent's Call Center team of veteran information technology consultants offers your workers in Fort Wayne Indiana rapid assistance from an efficient network service group with substantial experience providing telephone-based help and online diagnostics for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk recognition as a key driver of company success, and Progent's intent is to fix rather than merely report technical problems.

  • Business Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff provides remote professional engineering expertise and training in key business application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and education for popular Microsoft business applications including Microsoft CRM, Office Project, Office Word, and Microsoft 365 Excel. To find out additional information concerning Progent's consulting, programming, and education services, visit Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts can provide advanced online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of System Center2, expand or tune an existing one, migrate efficiently from a prior release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent offers organizations in Fort Wayne Indiana online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can adapt Operations Manager for your business so that your IT support is proactive rather than reactive. By detecting potential issues before they result in downtime, system monitoring can minimize disruptive and expensive service failures. Progent can also use network monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or networks that incorporate a variety of OS platforms.
How Your Fort Wayne Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Fort Wayne Indiana, Progent's phone-based computer support engineers are ready to provide expert and affordable system help the moment your company requires it. Over two decades of providing remote tech support has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to fine tune remote connectivity technology to solve computer problems quickly while eliminating the cost and lost time associated with on-premises support visits.

Even if your Fort Wayne office relies on a local freelance consultant or employs a full time organization that know how to deal with the majority of computer issues, Progent's Microsoft and Cisco certified engineers can provide an easy and seamless virtual extension of your local resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to fix sudden network emergencies or especially complex integration projects.

Details of Progent's Remote Network Services for Fort Wayne Indiana
Progent's online help, Internet-based troubleshooting, system security consulting, and system management services offer companies in Fort Wayne Indiana unparalleled leverage for your support investment. Whether you require occasional telephone help and Internet-based troubleshooting or full-time Help Desk call center support and network administration, Progent's experts can provide your organization world class network support while permitting you to eliminate the expense and hassle of maintaining a large internal IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of IT knowledge, fine tuned support software, and familiarity with corporate IT enable businesses to avoid the pitfalls of exclusive reliance on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier experts average more than ten years of hands-on professional experience, at the front lines of IT service, executing a wide variety of technical projects for an extensive array of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting team. This means that you get not only world-class technical capability, but also a support engineer with field-tested methods for using technical knowledge to resolve actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-site help per minute. Consequently, you are billed only for received services. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in areas where Progent provides in-person service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no initialization charge and requires no retainer for services delivered during regular working hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for fast repairs so you won't be tempted to allow minor problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or small service firms who offer scant documentation or specifics of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation transmitted by each consultant to every customer. The discipline of detailing and archiving support records allows more efficient service and eliminates a variety of typical misfortunes such as when a support client is virtually held hostage to a consultant who won't let go of the keys to the kingdom.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to offer 24x7 remote tracking services based on MS Operations Manager. Microsoft Operations Manager causes your network support to be proactive instead of reactive. By uncovering possible issues before they cause downtime, network monitoring can keep your information network from painful and expensive service losses.
How Does Our Company Start Getting Online Computer Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.



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