Fast Online Troubleshooting for Fort Wayne Computer Networks
For businesses in Fort Wayne or anywhere in the state of Indiana, Progent offers online technical support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified engineers have delivered online troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve challenging infrastructure problems, plus the assistance of CISA and CISSP-qualified security consultants to handle high-level security architecture and troubleshooting issues.
Progent's online support experts offer excellent value because they possess the practical experience and have access to the sophisticated tools needed to solve most information system issues rapidly. This lowers immediate expenses since solutions accumulate minimal billable consulting minutes. Online support also eliminates the cost of sending a consultant to your site. Your company saves additionally with incidental costs by minimizing or avoiding network outages and related losses stemming from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced remote technical support experience is especially important in environments that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an alternative.
Progent's billing model for remote support is structured to leverage your IT service dollar. Progent charges by the minute for phone consulting, so you are invoiced only for the services that you receive. In contrast to typical online support companies, Progent requires no service activation charge or minimum fees. Progent's one-minute granularity and clean model for billing do away with situations where quick fixes somehow turn into substantial tabs. Progent's penchant for solving technical issues efficiently means your business spends less cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of optimized technologies and field-tested methodologies which ensure the maximum degree of efficiency for remote consulting and troubleshooting for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the staff of Progent's Technical Response Center to access your system remotely without violating corporate security.
Progent's sophisticated technical support database application keeps extensive records for all support that Progent's customers have been provided. Progent's team engineers have access to the history of support delivered to each customer by any Progent consultant. This database of trouble tickets and resolutions is organized as a quickly accessible support knowledge base that permits Progent's remote technical engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's high-level accreditations and close associations with major industry leaders including Cisco and Microsoft open up other massive support knowledge bases and allow quick access to vendors' internal support staff so Progent's remote consulting specialists can determine the best solutions in the least time.
Online support provided by Progent to clients in Fort Wayne and anywhere in the state of Indiana include:
Certified Windows Expertise
Progent's Microsoft-qualified remote support experts can provide network troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can assist you with a broad range of platform support services including
Windows Server 2016 migration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint Server development,
Skype for Business Server migration support, Lync Server management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG management and ISA Server migration,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server training,
Microsoft Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective desktop support services to assist your business to deploy, integrate, repair, and manage workstations and laptops powered by Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 integration help plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network professionals, and certifies a person's technical skills at the expert level. CCIEs can handle even the most difficult issues encountered in network infrastructure planning, installation, management, compliance, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing problems with Cisco IOS network management utilities and developing workarounds or identifying software updates. Cisco CCIEs are an excellent value because their depth of experience permits them to resolve problems quickly. In typical instances, less qualified service providers can wrestle for hours or days with identical tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can communicate with your environment using advanced on-line troubleshooting technology to provide fast, secure, and economical analysis and repair.
Progent's CCIEs can provide help for the entire range of Cisco's market leading selection of infrastructure devices by delivering consulting services such as:
CISM and CISSP Qualified System Security Engineers
Progent's accredited CISM and CISSP security and compliance experts can provide a range of system protection solutions that can bolster the immunity of your Windows, macOS and OS X, Linux environment against attacks or help your company to recuperate rapidly following a serious breach. Security solutions offered by Progent include: comprehensive network security and compliance analysis utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; fast cleanup after malicious attacks; setting up firewalls; building secure mechanisms for remote and mobile connectivity; securing your messaging system from spam and DHA attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online support services to help businesses of any size integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that combine local resources along with cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent workflow for restoring applications and services quickly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and patches and can generate audit reports to verify complete service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high degree of automation regardless of the physical components making up the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide phone-based consulting services to address a wide spectrum of information technologies including system infrastructure, messaging systems, system and process security, plus UNIX and Microsoft Windows integration. For server economization and simplified management in environments that incorporate Linux and Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also assist with migration from legacy systems to Windows or Linux solutions. Progent's group-based methodology for resolving network issues promotes quick escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts service costs.
Important Linux versions for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price services designed to allow small and medium-size organizations to utilize the same cutting-edge technology used by many of the world's top enterprises. The ProSight suite of outsourced network management services addresses all critical aspects of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning technology to defend endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital files, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to provide web-based management and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, reconfigure and debug their connectivity appliances like switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management processes, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so all looming issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can save as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your company's preparedness either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup system that aligns with your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for special IT programs. Billing charges for longer-term consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these important fields of computer technology enables clients to complete critical projects within budget and on time. Progent's special remote engineering solutions include:
How Your Fort Wayne Company Can Contact Progent's Online Service Professionals
Call Center Services
Progent's Call Center programs for businesses with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Call Center outsourcing services are ideal for businesses who don't have the money or time to create an internal Call Center but who require fast communication with an effective Call Center with proficient phone support plus the ability to escalate complex problems to advanced engineers.
Progent's Help Desk Call Center consulting expertise can guide you in establishing an efficient new Call Center or enhancing your current organization, selecting or customizing Call Center software to address the special demands of your company, or adding temporary online staff to work with your internal Help Desk Call Center resources to handle demanding situations such as software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk Call Center staff of seasoned information technology experts provides your computer users in Fort Wayne or anywhere in the state of Indiana fast assistance from an effective network service group with extensive experience offering phone support and online repair service for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center the reputation as a crucial enabler of business efficiency, and Progent's target is to solve and not merely annotate IT problems.
- Business Applications Services: Training, Customization, and Problem Solving
Progent's Applications Experts Team provides remote and in-depth consulting support and training in key business application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver expertise, custom development, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information about Progent's consulting, custom development, and education services, go to Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Fort Wayne, or anywhere in the state of Indiana, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to accommodate your business so your computer maintenance is proactive and automated. By detecting emerging trouble spots before they cause crashes, proactive monitoring can ward off inconvenient and costly service crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or systems powered by a combination of platforms.
To get in touch with Progent about emergency online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Fort Wayne or throughout the state of Indiana, Progent's online network support specialists are ready to provide professional and cost-effective IT help whenever your organization has to have it. More than 15 years of providing online repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote access technology to solve IT problems rapidly while avoiding the cost and lost time associated with on-premises support visits.
Even if your Fort Wayne company works with a local freelance support technician or employs a full time organization that know how to deal with day-to-day computer issues, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless remote extension of your local resources for situations when your usual service personnel either don't have the bandwidth or the knowledge to handle unexpected system crises or especially tough integration projects.
Details of Progent's Remote Network Services for Fort Wayne
Progent's online support, remote troubleshooting, system security expertise, and network administration services give companies in Fort Wayne or throughout the state of Indiana the greatest leverage for your support investment. Whether you need occasional phone support and remote troubleshooting or ongoing Help Desk outsourcing services and system administration, Progent's experts can provide your organization enterprise-level IT support while permitting you to eliminate the expense and hassle of maintaining a large internal IT staff. Key features of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to companies in Fort Wayne and is also ideal for networks in geographic regions of Indiana that lack consultants with in-depth experience supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has access to a broad selection of Microsoft support utilities, technical databases, and on-going education.
- By the Minute Billing to Minimize Costs
Progent provides remote help on a by-the-minute billing plan, so you are billed only for the services you receive. Progent asks for no minimum fee for online service and requires no monthly subscription fee for services delivered during normal working hours. This saves you from facing big bills for routine repairs.
- Access to Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco can provide the services of authorized specialists who have experience in designing, implementing, and troubleshooting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, reliable, and secure infrastructure for fixed and mobile networking.
- Application Experts Group
Progent's core support services consist of technology integration, Microsoft Exchange Server expertise, network security design, and Help Desk outsourcing support. Progent's Application Experts group can provide in-depth consulting support for specific application areas. Support available from the Application Experts staff includes:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Project Expertise
Microsoft Office 365 integration support
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
BI Reporting Consulting and Troubleshooting
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2016 Software Development and Microsoft SQL 2014 Application Programming and Debugging
Oracle Project Management and Application Development
MySQL Project Management and Software Development
Apple Macintosh Consulting
Amazon Marketplace Web Service Software Integration
By providing a convenient one-stop resource for network generalists and application experts, Progent is able to deliver timely, cost-effective, and thorough information technology solutions that address the unique needs of your company.
- Advanced Remote Access Tools
Protected remote connectivity permits Progent's support professionals to see precisely what your customers see. This makes it possible to produce fast solutions to issues that could otherwise require an expensive personal service call. Cutting-edge online access tools and expert technicians combine to allow Progent to repair most IT issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and remote network monitoring.
- Compatibility with Leading VPN Products
Progent supports safe VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.
- Round-the-Clock Support for High System Availability
For companies with line-of-business applications, Progent offers optional 24x7 remote technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help ensure maximum system uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing services are designed specifically for budget-constrained companies whose workers require immediate access to a Help Desk Call Center with expert phone support and complete escalation ability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, depth of technical background, fine tuned support software, and familiarity with enterprise networking allow offices to escape the limitations associated with excessive reliance on smaller service organizations, individual freelance consultants, or limited in-house IT help.
Progent adds value by offering:
How Does My Business Start Receiving Remote Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco certified consultants average more than a decade of hands-on professional experience, at the forefront of IT support, performing a wide variety of technical projects for a large mix of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support staff. This means that you get not only expert technical skills, but also a support engineer with proven methods for using computer knowledge to repair actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for phone service and on-site help per minute. As a result, you are billed exclusively for received support. Progent does not demand a higher rate for off-hours or emergency support, and within California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for support services delivered during normal working hours. Many service organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast solutions so you will not be tempted to permit simple problems to fester.
- Complete Documentation of IT Services
Progent has created a comprehensive service reporting system that records and formats complete documentation for all delivered support activities. Unlike some independent consultants or local service organizations who provide minimal documentation or details of tasks done, each service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support documentation sent by every consultant to every customer. The discipline of detailing and archiving service activity allows more effective support and avoids a slew of typical problems such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to offer round-the-clock remote monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By uncovering potential problems before they cause downtime, system monitoring can save your IT network from stressful and expensive availability losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.