Immediate Remote Troubleshooting for Fort Wayne Indiana Computer Systems
Urgent Remote Support for Fort Wayne NetworksFor businesses in Fort Wayne Indiana, Progent offers online technical support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online support to companies in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to solve complex infrastructure problems, as well as the services of CISA and CISSP-accredited security consultants to handle high-level security architecture and troubleshooting issues.

Progent's remote technical support experts provide exceptional leverage due to the fact that they have the practical experience and are equipped with the advanced tools necessary to resolve the majority of information system problems rapidly. Efficient support lowers direct costs since solutions require fewer billable consulting minutes. Online support also avoids the cost of dispatching a consultant to your location. Your company saves even more in incidental expenses by reducing or eliminating network downtime and associated losses resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive online consulting experience is particularly important for organizations that depend on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.

Progent's billing model for remote support is structured to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you are charged only for the support that you actually get. In contrast to many online support organizations, Progent asks for no startup surcharge or minimum fees. Progent's one-minute granularity and clean policy for pricing avoid situations where speedy. minor repairs somehow end up as big tabs. Progent's skill at solving problems efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an arsenal of optimized technologies and proven processes which ensure the highest degree of effectiveness for remote technical support and repair for IT systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the staff of Progent's remote service group to communicate with your computer system remotely without compromising corporate security.

Progent's sophisticated service reporting system includes extensive records describing the service that Progent's clients have been provided. Progent's authorized engineers have access to the details of assistance rendered to each client by every consultant. This archive of issues and resolutions is organized as a quickly searchable internal database that permits Progent's remote technical engineers to share their knowledge with the whole team to ensure that the quality of Progent's support services grows over time. Progent's extensive list of accreditations and working associations with key industry leaders including Cisco and Microsoft make available additional extensive support databases and allow priority access to vendors' in-house product engineers with the result that Progent's online consulting experts can arrive at optimal resolutions quickly.

Remote technical services offered by Progent to companies in Fort Wayne Indiana include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price managed services intended to allow small and medium-size businesses to utilize the same cutting-edge technology deployed by many of the world's leading enterprises. Progent's ProSight series of outsourced network management services covers all critical areas of information technology including email content filtering, security and compliance, automated backup/recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis tools to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a single platform to address the entire malware attack progression including protection, detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical files, applications and virtual machines that have become lost or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, when necessary, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to deliver centralized control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management personnel and your assigned Progent consultant so that any looming problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can save up to half of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an unbiased assessment of the health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your core network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security standards, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's ability to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup system that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the skills of world-class online consulting experts for contract IT programs. Progent's rates for longer-term consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these special fields of information technology allows clients to complete critical initiatives within budget and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center programs for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems.

    Progentís shared Help Desk services allow your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.

    Progent's Call Center team of seasoned information technology consultants gives your customers in Fort Wayne Indiana quick access to a large support resource with extensive experience providing phone help and remote troubleshooting for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center recognition as a solid contributor to company performance, and Progent's target is to resolve rather than simply track IT issues.

  • Business Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Consulting Group can supply online professional engineering expertise and training in specific application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide expertise, programming, and training for familiar Microsoft business applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's consulting, customization, and education services, refer to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver companies in Fort Wayne Indiana remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to fit your business so your network maintenance is proactive rather than reactive. By spotting looming problems before they expand into crashes, proactive monitoring can head off disruptive and costly network crises. Progent can also deploy system monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or systems that support a variety of platforms.
How Your Fort Wayne Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency online help with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Fort Wayne Indiana, Progent's phone-based computer support specialists can provide professional and cost-effective system support whenever your company has to have it. More than a decade of providing remote tech support has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to refine online connectivity tools to fix network problems quickly while eliminating the cost and lost productivity that comes with on-site support calls.

Even if your Fort Wayne organization works with a local freelance support technician or employs an in-house IT staff that can handle day-to-day computer problems, Progentís Microsoft and Cisco certified engineers can provide a convenient and transparent remote expansion of your local resources for situations when your usual service personnel either lack the time or the experience to solve sudden network emergencies or particularly complicated integration projects.

Features of Progent's Online Computer Services for Fort Wayne Indiana
Progent's phone help, remote troubleshooting, system security consulting, and network management services offer companies in Fort Wayne Indiana unparalleled leverage for your support budget. Whether you need occasional phone help and remote network repair or ongoing Help Desk services and network management, Progent's experts can deliver your business world class IT support while permitting you to avoid the cost and hassle of maintaining a large internal IT staff. Highlights of Progent's National Remote Support program include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of technical expertise, fine tuned support tools, and familiarity with enterprise networking enable offices to avoid the pitfalls associated with excessive dependence on smaller service firms, individual freelance service providers, or limited in-house resources.

Progent adds value by offering:

How Does Our Company Begin Getting Online Computer Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.



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    Small to mid-sized businesses can now get all the benefits of Microsoft System Center Operations Manager and in addition have fast access to Progentís Microsoft Certified IT support experts. With Progent's economically priced IT service programs, small and midsize businesses can select a simple System Center Operations Manager-based co-sourcing service program with server monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing solution. Progent offers expertise in System Center Operations Manager to provide small business networks enterprise-class availability, security, and performance.

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    Dynamics GP 2015 R2 introduces a new design that improves cloud integration, works with popular smart phones and tablets, allows single login with Microsoft Azure Active Directory, and tightens security. Dynamics 2015 R2 also simplifies reporting, includes new Workflows, expands the Web Client, and adds more than 100 improvements to its library of applications. Progent's team of Microsoft-certified consultants offer the depth and breadth of knowledge and experience to address the critical technical and business challenges associated with deploying and managing Microsoft Dynamics GP 2015 R2 and can assist your organization to carry out a smooth migration that will maximize the return on your investment in this mission-critical platform.

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    Widows Server 2012 R2 Hyper-V improves virtualization in important areas including secure multitenancy, agile network infrastructure, cloud readiness, scalability and throughput, and fault tolerance. Progent's Microsoft-certified consulting experts can help your company to take advantage of Hyper-V to deploy and manage virtual servers to reduce IT costs and enhance productivity.

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    Progent's Meraki wireless access point consultants provide remote and on-premises support to help businesses of all sizes to design, install, maintain, upgrade or debug Wi-Fi systems that utilize Cisco Meraki APs. Progent can help you to configure and support Meraki-based wireless networks for environments that range from a telecommuter's home or a branch office all the way to a large campus or a nationwide enterprise. Progent can also assist you to configure other Cisco technology including Catalyst and Nexus switches, ASR routers and firewalls to create a cohesive ecosystem that provides the same connectivity, performance, security compliance, ease of management and availability for wired and Wi-Fi users irrespective of their location or computing device.

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    Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable and more secure AD environment. Both versions also provide the long-term benefits of cutting-edge remote network monitoring and management (RMM) technology. These benefits can include lower-cost management, better compliance with information security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability.

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    Progent's Linux consulting experts provide small and mid-size businesses and software developers support for managing and supporting Linux systems that operate with Microsoft-based technology. Progent can give your organization contact with Linux consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM and CISA credentials. This broad range of expertise provides you with a convenient one-stop source to help you build and maintain a secure and robust mixed-platform connectivity and communications infrastructure that supports Linux and Microsoft coexistence by integrating MS Windows with leading Linux derivatives such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware.

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