Immediate Online Support for Fort Wayne Indiana Computer Networks
For companies located in Fort Wayne Indiana, Progent provides remote support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online support to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to help with complex networking issues, plus the assistance of CISSP-certified cybersecurity consultants to handle advanced security design and diagnostic issues.
Progent's online support engineers offer exceptional value because they possess the real-world experience and are equipped with the advanced technology needed to solve the majority of information system issues rapidly. Efficient support reduces immediate expenses since solutions use up minimal chargeable minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your organization benefits even more in indirect costs by minimizing or eliminating network outages and associated costs resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted management. Progent's advanced remote consulting know-how is especially helpful for organizations that depend on public clouds for vital network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an option.
Progent's pricing model for online help is designed to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced exclusively for the services that you actually get. Unlike typical online support organizations, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing do away with scenarios where fast solutions somehow end up as substantial invoices. Progent's skill at solving problems efficiently means you saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of customized technologies and field-proven methodologies that ensure the highest degree of effectiveness for remote consulting and troubleshooting for IT systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's Technical Response Center to link to your company's environment without compromising corporate security.
Progent's proven customer support reporting system stores extensive documentation of all service that Progent's clients have been provided. Progent's staff service personnel have access to the records of all help provided to each client by every Progent consultant. This archive of problems and responses is organized as an easily exploitable support database that allows Progent's remote technical engineers to share their experiences with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level certifications and close relationships with key industry leaders including Cisco and Microsoft open up other vast support databases and allow fast access to vendors' in-house support staff with the result that Progent's online consulting experts are able to come up with the most efficient resolutions promptly.
Online services available from Progent to businesses in Fort Wayne Indiana include:
Certified Microsoft Windows Experts
Progent's Microsoft-premier remote service engineers can provide computer repair and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can assist you with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration support, Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of affordable desktop support services to assist your business to deploy, configure, repair, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 integration support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to streamline the management of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the premier recognition for networking consultants, and indicates a person's networking knowledge at the master level. CCIEs can deal with even the most difficult challenges occurring in network infrastructure planning, integration, administration, compliance, and problem solving. CCIEs work on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network administration utilities and coming up with alternate approaches or identifying program updates. CCIEs offer excellent value because their deep expertise permits them to solve problems rapidly. In common instances, less qualified service providers can struggle for hours or even days with the same problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can communicate with your network by means of sophisticated remote troubleshooting technology in order to provide fast, safe, and affordable diagnosis and repair.
Indianapolis Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Indianapolis.
Progent locations in Indianapolis Metro Area
Progent's CCIEs can provide expertise in the entire range of Cisco's market leading selection of infrastructure appliances by providing services that include:
CISSP and ISSAP Premier System Security Consultants
Progent's qualified CISM and CISSP cybersecurity consultants can provide a range of security services to strengthen the defenses of your Microsoft Windows, macOS and OS X, Linux environment against assaults or assist your company to recuperate quickly following a damaging penetration. Security services offered by Progent include: in depth information security audits using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid recuperation from virus and worm assaults; configuring firewalls; establishing safe techniques for off-site and mobile communication; defending your email infrastructure against viruses, spam and DHA attacks; and initiating 24x7 proactive monitoring.
Progent can provide expert online consulting services to help businesses of all sizes integrate their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine on-premises resources as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a consistent runbook for recovering applications and services quickly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, upgrades and patches and can generate audit reports to verify complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help your organization to plan, configure, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud tools for managing private and hybrid cloud solutions that deliver maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the physical components used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide online consulting services to address a wide array of information technologies including system infrastructure, email solutions, system and process security, plus UNIX and Windows integration. For server economization and easy administration in networks that incorporate Linux with Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with migration from older systems to Microsoft Windows or Linux-based solutions. Progent's team-oriented methodology for resolving technical issues promotes fast escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This expedites repair of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can offer urgent remote help resolving problems affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services designed to enable small and medium-size businesses to utilize the same advanced technology deployed by many of the industry's leading corporations. Progent's ProSight series of network monitoring and management services covers all critical areas of information technology such as email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning tools to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the complete malware attack progression including blocking, identification, mitigation, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital data, apps and virtual machines that have become unavailable or corrupted due to component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security vendors to provide web-based management and world-class security for all your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating appliances that need important updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with information security regulations, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's preparedness to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup system that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the services of world-class online consulting professionals for contract IT programs. Progent's rates for longer-term development or consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology allows customers to execute major initiatives within budget and on time. Progent's project-based online consulting services include:
How Your Fort Wayne Business Can Contact Progent's Remote Support Professionals
Call Center Support
Progent's Help Desk Call Center service options for businesses with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all aspects of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most problems.
Progent's Help Desk Call Center consulting support can support you in establishing an effective new Call Center or improving your current one, evaluating or modifying Help Desk software to meet the particular needs of your corporation, or providing temporary online staff to work with your existing Call Center resources during demanding events such as software migrations, mass upgrades, or installing new applications.
Progent's Help Desk Call Center staff of experienced information technology professionals offers your clients in Fort Wayne Indiana instant contact with a dependable technical support group with substantial experience providing phone support and remote diagnostics for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk the reputation as a crucial enabler of business performance, and Progent's goal is to fix rather than just track IT issues.
- Applications Services: Training, Custom Programming, and Integration
Progent's Applications Consulting staff offers remote and in-depth consulting expertise and training in specific application fields that include ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting expertise, customization, and education for popular Microsoft applications including Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's consulting, customization, and training offerings, refer to Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that include Linux, Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Fort Wayne Indiana remote hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your business so your network maintenance is proactive and automated. By exposing potential issues before they result in network outages, remote monitoring can avoid disruptive and costly network crises. Progent can also use network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or networks powered by a combination of operating systems.
To contact Progent about urgent online assistance with Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Remote Support, call 1-800-993-9400, or see Contact Progent.
For offices and startups in Fort Wayne Indiana, Progent's online computer support specialists are ready to deliver expert and economical system help the instant your organization needs it. More than 15 years of providing remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to solve IT problems rapidly while eliminating the expense and lost productivity that comes with in-person support visits.
Even if your Fort Wayne company works with a regular freelance support technician or employs a full time organization that know how to deal with common network issues, Progentís Microsoft certified engineers can offer a convenient and seamless virtual extension of your local resources in cases when your usual IT support personnel either don't have the availability or the experience to address sudden system crises or especially complicated integration projects.
Advantages of Progent's Network Help for Organizations in Fort Wayne Indiana
Progent's online technical help services enable your Fort Wayne company to realize the advantages of immediate, expert IT support without the cost of maintaining a full-time IT organization. Your network will acquire added strategic value by being more reliable, productive, and secure. Advantages to your company include:
- Convenient remote extension of your on-site support resources
For most businesses in Fort Wayne Indiana, local network service resources, whether represented by independent consultants or an internal IT staff, can handle the majority of network problems. On the other hand, serious problems sometimes occur when your regular resources are overstretched or unavailable, and some problems may involve technology that is beyond the scope of your onsite service personnel. In these situations, Progent's on-call service specialists provide a convenient, fast, and budget-friendly solution to supplement your local help and to convey useful knowledge to increase your ability to deal with future problems locally.
- Less Reliance on Individual Service Providers
For IT support, smaller companies commonly depend on independent freelance service providers. While freelance consultants have smaller internal costs than larger support firms and can afford to charge marginally less, they are sometimes overbooked, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another client, sick, on a trip, or in training, the absence of backup help may require your business to wait for assistance during an emergency. As your network grows, network downtime and problems with vital software become more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent offers a ready source of reserve support expertise to insure your IT system stays up and running.
- Create a Solid Foundation for Smooth Growth
Organizations often begin with an information architecture implemented on a shoestring budget. Lacking a scalable framework, slap-dash repairs often get piled on top of an unstable foundation. When a company grows, stability and expandability problems can hinder the success of the business. These poorly designed environments need careful analysis, intelligent long-term planning, and wide IT expertise to upgrade to a system architecture able to provide the stable foundation to handle vital business demands and ease downstream growth.
- Interact with Solution Providers Instead of Product Vendors
Smaller businesses need guidance and technical training to negotiate an increasingly complicated array of product options capable of promoting business growth and improving efficiency. Businesses do not need a computer engineer who is attempting to sell a certain vendor's technology. Network consulting and product selling can result in a situation where the proposed
solution is designed around a profitable product instead of the genuine needs of a business. Progent eliminates these conflicts by offering just services rather than products. This enables Progent to align IT consulting with the best needs of customers.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT experience, fine tuned remote support software, and familiarity with enterprise networking allow offices to avoid the pitfalls of excessive dependence on smaller service firms, independent freelance service providers, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Begin Getting Remote Network Support from Progent?
- Certified Knowledge of Microsoft's Entire Line of Servers
Progent offers world-class support for Microsoftís popular server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support services, Windows Server 2008 R2 migration, Windows Server 2003 maintenance, Microsoft Exchange Server 2019 integration, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 moves, plus MS SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for online support and on-site help by the minute. Consequently, you are invoiced just for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no startup charge and requires no retainer for services provided during regular business hours. Many service firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast repairs so you won't be forced to permit simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent has little competition. Companies who utilize trusted freelance consultants or who employ internal support staffs benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more robust, secure, and productive.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to provide 24x7 remote monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing possible problems before they cause lost productivity, network monitoring can keep your information network from painful and expensive service losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.