Immediate Remote Help for Fort Wayne Networks
Immediate Online Support for Fort Wayne SystemsFor companies located in Fort Wayne or anywhere in the state of Indiana, Progent offers remote help for computer systems based on Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to handle complex networking problems, as well as the services of CISA and CISSP-qualified cybersecurity experts to help with high-level security architecture and troubleshooting issues.

Progent's online support experts provide exceptional value because they possess the practical background and have access to the advanced technology needed to resolve the majority of information system issues quickly. This reduces direct costs since solutions use up fewer billable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your organization saves even more with indirect expenses by reducing or eliminating system downtime and related losses resulting from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive remote consulting experience is especially important for organizations that are dependent on public clouds for vital network infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing model for online support is structured to leverage your IT service investment. Progent bills by the minute for telephone-based assistance, so you owe exclusively for the support that you actually get. In contrast to typical remote support firms, Progent asks for no initialization fee or minimum fees. Progent's per-minute granularity and simple policy for pricing prevent scenarios where speedy. minor solutions manage to end up as large bills. Progent's penchant for disposing of problems efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of customized tools and proven methodologies that permit the highest level of effectiveness for online help and repair for IT systems of any size. Progent provides protected Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's online support team to interface to your network without compromising network security.

Progent's proven customer support database application keeps detailed histories describing all support that Progent's customers have been provided. Progent's authorized engineers have access to the records of all help provided to every Progent customer by any consultant. This archive of problems and fixes is organized as a conveniently searchable internal database that allows Progent's remote support engineers to share their knowledge with the whole team to make sure that the value of Progent's support services grows daily. Progent's high-level accreditations and working associations with important industry leaders including Cisco and Microsoft open up additional extensive technical support databases and allow priority response from manufacturers' internal support staff with the result that Progent's online service specialists can find the most efficient resolutions promptly.

Remote support services offered by Progent to businesses in Fort Wayne and throughout the state of Indiana include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate services designed to enable small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by some of the industry's top corporations. Progent's ProSight series of network monitoring and management services addresses all key aspects of information technology including email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and offers a unified platform to manage the complete threat progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your organization's specific needs and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical data, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to deliver web-based management and world-class security for your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, reconfigure and debug their connectivity appliances such as switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating tedious management processes, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding devices that require critical updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so that all potential problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with government and industry security standards, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's preparedness either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup system that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for special IT programs. Progent's rates for longer-term consulting projects are determined according to the level of expertise of the engineers required. Progent's experience with these special areas of computer technology enables clients to complete major initiatives within budget and on schedule. Progent's special online consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk support programs for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all facets of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.

    Progentís Help Desk sharing services allow your IT organization to split the load for Help Desk support transparently between your IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Call Center team of experienced information technology consultants provides your clients in Fort Wayne or anywhere in the state of Indiana rapid communication with a reliable network service resource with years of experience offering telephone-based consulting and online repair service for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Call Center perception as a crucial driver of business performance, and Progent's goal is to resolve and not simply report IT problems.

  • Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Consulting Team can supply remote advanced engineering support and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting expertise, custom development, and training for popular Microsoft business applications including Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. For more on Progent's expertise, custom programming, and education services, see Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers businesses in Fort Wayne, or anywhere in the state of Indiana, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager for your environment so that your computer maintenance is proactive rather than reactive. By anticipating emerging issues before they cause downtime, system monitoring can avoid inconvenient and costly service breakdowns. Progent can also deploy system monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Windows networks, or systems powered by a variety of platforms.
How Your Fort Wayne Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent remote help with Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Help, phone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Fort Wayne or throughout the state of Indiana, Progent's online computer support specialists are ready to provide effective and cost-effective system support the instant your organization needs it. More than 15 years of providing remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote access technology to repair IT problems quickly while eliminating the expense and lost time associated with on-site support calls.

Even if your Fort Wayne organization deals with a local freelance consultant or employs a full time organization that can deal with common network problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless virtual expansion of your local resources in cases when your regular IT support personnel either don't have the time or the experience to resolve unexpected system crises or especially complex integration projects.

Benefits of Progent's Network Help for Offices in Fort Wayne
Progent's remote network troubleshooting services enable your Fort Wayne business to experience the benefits of timely, enterprise-class IT support without the cost of maintaining an in-house IT organization. Your information system will acquire added strategic value by being increasingly available, efficient, and protected. Advantages to your business include:

  • Seamless remote expansion of your on-site support resources
    For most offices in Fort Wayne and throughout Indiana, local computer support providers, whether made up of outside consultants or an internal maintenance staff, can handle typical technical problems. However, IT crises sometimes occur when local support personnel are overstretched or unavailable, and some problems may be associated with IT products that is unfamiliar to your usual support people. In these instances, Progent's online service professionals provide an easy, fast, and budget-friendly way to augment your local help and to convey valuable information to increase your capability to deal with downstream issues in-house.

  • Less Reliance on Freelance Consultants
    For IT support, smaller companies often rely on individual freelance consultants. While independent consultants have less internal costs than big consulting firms and can often charge lower rates, they are often overbooked, making it impossible to respond quickly to crisis situations. If an independent service provider is occupied with another customer, sick, on a trip, or in training, the absence of fallback help may require your business to go without help during an IT crisis. As your network grows, network unavailability and trouble with vital applications are more expensive. The budget you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent offers a ready source of backup service experts to make sure your IT system remains available.

  • Build a Scalable Foundation for Smooth Expansion
    Businesses typically begin with an IT architecture created on a modest budget. Lacking a strong framework, band-aid repairs often get thrown on top of an unstable foundation. When a network grows, reliability and expandability issues can hinder the productivity of the organization. Such poorly built systems need proper analysis, intelligent long-term planning, and wide technical knowledge to evolve to a network infrastructure that can offer the stable foundation to meet critical business requirements and ease future growth.

  • Work with Solution Providers Rather Than Product Sellers
    Smaller businesses need advice and technical education to navigate through an ever more complicated array of product alternatives available for promoting business success and enhancing productivity. Businesses do not need a computer consultant who is motivated to resell a specific vendor's technology. Network consulting and product selling can lead to a situation where the recommended solution is designed around a predetermined product instead of the genuine needs of a business. Progent avoids these conflicts by offering just services rather than products. This allows Progent to align IT consulting with the real interests of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of technical expertise, fine tuned support tools, and understanding of enterprise networking allow businesses to avoid the limitations of excessive reliance on smaller service organizations, independent freelance consultants, or limited internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on professional experience, at the forefront of network support, performing a broad range of technical tasks for an extensive mix of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting staff. This guarantees that you get not just world-class IT skills, but also a consultant with field-tested methods for applying computer knowledge to solve actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-site help per minute. As a result, you are charged only for delivered support. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no startup fee and asks no monthly commitment for support services provided during regular working hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick solutions so you will not be tempted to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their scope, Progent is able to focus on delivering high-value skills where Progent has few competitors. Companies who utilize trusted independent service providers or who maintain in-house support staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more reliable, protected, and productive.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting companies to provide 24x7 network tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By revealing potential issues before they result in downtime, network monitoring can save your information network from stressful and expensive service losses.
How Does My Business Start Receiving Online Technical Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.