Immediate Remote Support for Fort Wayne Information Networks
For businesses located in Fort Wayne or anywhere in Indiana, Progent provides online support for information systems based on Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified consulting experts have delivered remote support to companies in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with complex networking issues, plus the assistance of CISSP-qualified cybersecurity experts to help with high-level security architecture and troubleshooting issues.
Progent's online technical support engineers offer exceptional leverage because they have the practical experience and are equipped with the advanced technology needed to resolve most information system issues rapidly. This lowers direct costs since solutions accumulate fewer chargeable minutes. Online help also avoids the expense of sending an engineer to your location. Your organization benefits even more with incidental expenses by reducing or eliminating network outages and associated costs resulting from business disruption, upset clients, unproductive employees, and de-focused management. Progent's extensive online technical support expertise is particularly valuable for businesses that are dependent on public clouds for vital network infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an alternative.
Progent's pricing policy for online help is designed to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you are charged just for the support that you actually get. Unlike typical online service companies, Progent imposes no service activation fee or minimum job duration. Progent's one-minute granularity and clean model for billing avoid scenarios where quick fixes manage to end up as substantial invoices. Progent's skill at solving problems efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered an array of optimized technologies and proven methodologies that permit the highest level of effectiveness for online consulting and repair for IT systems of any size. Progent provides safe VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's online support team to communicate with your environment remotely without compromising corporate security.
Progent's proven customer support reporting system includes detailed histories for all service that Progent's customers have been provided. Progent's staff service personnel have access to the specifics of services provided to each Progent customer by every consultant. This database of anomalies and repairs is organized as a readily searchable internal database that enables Progent's online technical professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's support improves daily. Progent's advanced accreditations and working relationships with major industry leaders such as Cisco and Microsoft make available other extensive technical support databases and allow quick access to vendors' in-house support staff with the result that Progent's remote service experts can find optimal resolutions promptly.
Online technical services offered by Progent to clients in Fort Wayne and anywhere in the state of Indiana include:
Authorized Windows Support
Progent's Microsoft-expert remote support professionals offer network repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist your company with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Skype for Business Server planning and deployment support, Lync Server management, and Microsoft Office Communications Server troubleshooting,
Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of cost-effective desktop consulting and support services to assist you company to install, configure, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 migration assistance as well as System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the management of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for network infrastructure consultants, and certifies an individual's networking knowledge at the master level. Cisco-qualified CCIEs can deal with even the most difficult challenges encountered in network infrastructure design, integration, administration, compliance, and problem solving. Cisco CCIEs operate closely with Cisco's internal engineers in analyzing problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs represent an excellent value since their depth of experience permits them to resolve problems rapidly. In typical instances, less qualified service providers can wrestle for many hours or even days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can tie into your computer system using sophisticated on-line support technology to perform efficient, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's top-selling selection of networking appliances by providing consulting services that include:
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts offer a range of system protection services to improve the safety of your Microsoft Windows, macOS and OS X, Linux environment against internal or external threats or assist your business to recuperate quickly following a damaging breach. Security solutions offered by Progent include: comprehensive network security and compliance audits utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after virus and worm attacks; integrating firewalls; designing secure mechanisms for remote and mobile communication; defending your messaging system against spam and directory harvest attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote support to help companies of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that utilize on-premises IT assets as well as cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud integration support services such as Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background delivering high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable workflow for recovering services rapidly following a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and fixes and can produce reports to verify full service recovery, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and administer a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high level of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer online support services to cover a wide spectrum of information technologies such as network architecture, email systems, network and process security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified administration in environments that incorporate Linux with Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to Windows or Linux-powered environments. Progent's group-based approach to resolving network issues promotes fast escalation, when required, to consultants with appropriate expertise to handle complex situations. This expedites repair of critical problems, minimizes lost productivity, and cuts service costs.
Major Linux platforms for which Progent offers expertise include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate managed services intended to enable small and mid-size businesses to utilize the same cutting-edge IT solutions used by many of the industry's top enterprises. Progent's ProSight line of IT management outsourcing services covers all key areas of information technology including email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to manage the entire malware attack progression including blocking, detection, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of critical data, apps and virtual machines that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further layer of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their networking appliances like routers, firewalls, and access points plus servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that require critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an objective evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security standards, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup environment that meets your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT programs. Progent's charges for ongoing consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these special areas of information technology enables clients to complete critical initiatives within budget and on schedule. Progent's special remote consulting services include:
How Your Fort Wayne Company Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Call Center programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all aspects of online desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.
Progentís Co-managed Help Desk services make it possible for your business to share the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk staff of veteran network professionals provides your workers in Fort Wayne or anywhere in the state of Indiana rapid communication with a reliable technical support resource with years of background offering phone support and online diagnostics for IT systems based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center the reputation as a significant driver of business efficiency, and Progent's intent is to solve instead of merely report IT issues.
- Business Applications Services: Training, Custom Development, and Integration
Progent's Applications Consulting staff provides remote professional consulting support and training in key application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and education for familiar Microsoft business applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information about Progent's consulting, customization, and education services, visit Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; cohesive management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of System Center 2016, extend or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver companies in Fort Wayne, or anywhere in the state of Indiana, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can adapt Operations Manager to fit your environment so that your computer support is proactive rather than reactive. By exposing possible trouble spots before they cause network outages, system monitoring can minimize disruptive and expensive network crises. Progent can also assist with network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems powered by a mix of platforms.
To get in touch with Progent about urgent phone-based support with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Fort Wayne or anywhere in the state of Indiana, Progent's online computer support specialists can provide effective and cost-effective IT support the moment your company has to have it. More than a decade of offering remote tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine online access technology to solve network problems quickly while avoiding the expense and lost time that comes with in-person support calls.
Even if your Fort Wayne organization deals with a local independent support technician or employs a full time IT staff that know how to handle the majority of network problems, Progentís Microsoft and Cisco certified engineers can provide a convenient and seamless remote extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to handle unexpected system crises or particularly complicated integration problems.
Benefits of Progent's Network Help for Businesses in Fort Wayne
Progent's remote technical help services enable your Fort Wayne organization to have the advantages of timely, enterprise-grade network support without the expense of managing an in-house IT staff. Your network will acquire added business value by becoming increasingly reliable, efficient, and secure. Benefits to your business include:
- Seamless virtual extension of your on-site IT resources
For most organizations in Fort Wayne and throughout Indiana, local network service resources, whether consisting of freelance consultants or an internal maintenance staff, can solve typical network problems. On the other hand, IT crises might occur when local resources are too busy or absent, and some problems may involve IT products that is beyond the scope of your usual support personnel. In these cases, Progent's on-call service professionals provide an easy, quick, and budget-friendly way to augment your regular help and to transfer valuable information to increase your capability to handle future problems in-house.
- Reduced Reliance on Freelance Service Providers
For IT support, smaller organizations often rely on independent freelance consultants. Although independent consultants carry less overhead than big consulting firms and can afford to charge lower rates, they are often overextended, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in training, the lack of backup personnel may force your business to go without assistance during an IT crisis. As your business grows, system unavailability and trouble with critical applications become more costly. The money you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers an on-call source of reserve support experts to make sure your network remains up and running.
- Build a Solid Basis for Smooth Growth
Organizations typically start with an information architecture implemented on a shoestring budget. Lacking a robust framework, band-aid repairs can get thrown on top of an unstable foundation. When a company grows, reliability and scalability issues can impede the productivity of the business. These poorly built systems need proper assessment, smart long-term planning, and wide IT expertise to evolve to a network architecture able to deliver the stable foundation to meet current business demands and facilitate future growth.
- Interact with Solution Providers Instead of Technology Vendors
Smaller businesses need guidance and technical training to navigate through an ever more complicated maze of product alternatives capable of accelerating business success and improving productivity. These companies hardly need a computer consultant who is attempting to resell a certain vendor's technology. IT support and product selling can result in a scenario where the proposed
solution is built around a profitable technology instead of the genuine requirements of a business. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to align technical consulting with the best needs of customers.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of IT experience, fine tuned support tools, and understanding of corporate IT enable companies to avoid the limitations associated with exclusive reliance on smaller service firms, independent freelance consultants, or limited in-house IT help.
Progent stands out by providing:
How Does My Business Begin Receiving Online Computer Help from Progent?
- In-depth Knowledge of Microsoft's Full Range of Servers
Progent offers world-class support for Microsoftís popular server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support services, Microsoft Windows Server 2008 migration, Windows 2003 Server maintenance, MS Exchange Server 2019 planning and configuration, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange 2003 Server migration, plus MS SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server management support.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site visits by the minute. As a result, you are invoiced only for received services. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent applies no initialization fee and asks no retainer for services delivered during regular working hours. Many support organizations demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast fixes so you will not be tempted to permit simple problems to stay unaddressed.
- Full Records of Delivered Services
Progent has developed a sophisticated service reporting system that stores and formats detailed documentation for all billed support activities. Unlike some freelance consultants or small support firms who offer scant documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the support documentation sent by every consultant to each customer. The practice of documenting and organizing support activity allows more efficient support and avoids a slew of typical problems such as when a service client is effectively held captive to a consultant who wonít release the keys to the kingdom.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only IT service firms to provide round-the-clock network monitoring services based on MS Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating possible problems before they cause lost productivity, network monitoring can save your information network from painful and expensive service losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.