Immediate Remote Troubleshooting for Fort Wayne Indiana Computer Systems
For businesses in Fort Wayne Indiana, Progent offers online technical support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online support to companies in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to solve complex infrastructure problems, as well as the services of CISA and CISSP-accredited security consultants to handle high-level security architecture and troubleshooting issues.
Progent's remote technical support experts provide exceptional leverage due to the fact that they have the practical experience and are equipped with the advanced tools necessary to resolve the majority of information system problems rapidly. Efficient support lowers direct costs since solutions require fewer billable consulting minutes. Online support also avoids the cost of dispatching a consultant to your location. Your company saves even more in incidental expenses by reducing or eliminating network downtime and associated losses resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive online consulting experience is particularly important for organizations that depend on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.
Progent's billing model for remote support is structured to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you are charged only for the support that you actually get. In contrast to many online support organizations, Progent asks for no startup surcharge or minimum fees. Progent's one-minute granularity and clean policy for pricing avoid situations where speedy. minor repairs somehow end up as big tabs. Progent's skill at solving problems efficiently means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an arsenal of optimized technologies and proven processes which ensure the highest degree of effectiveness for remote technical support and repair for IT systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the staff of Progent's remote service group to communicate with your computer system remotely without compromising corporate security.
Progent's sophisticated service reporting system includes extensive records describing the service that Progent's clients have been provided. Progent's authorized engineers have access to the details of assistance rendered to each client by every consultant. This archive of issues and resolutions is organized as a quickly searchable internal database that permits Progent's remote technical engineers to share their knowledge with the whole team to ensure that the quality of Progent's support services grows over time. Progent's extensive list of accreditations and working associations with key industry leaders including Cisco and Microsoft make available additional extensive support databases and allow priority access to vendors' in-house product engineers with the result that Progent's online consulting experts can arrive at optimal resolutions quickly.
Remote technical services offered by Progent to companies in Fort Wayne Indiana include:
Certified MS Windows Experts
Progent's Microsoft-certified online service professionals can deliver computer system problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can help you with a broad variety of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 integration,
Microsoft Exchange Server 2016 migration, Exchange 2013 consulting,
Exchange 2010 management,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment support, Lync Server integration, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad range of cost-effective desktop consulting and support services to assist you company to deploy, integrate, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 integration help as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for networking consultants, and validates a consultant's technical skills at the master level. Cisco CCIEs know how to handle even the most complex challenges surrounding network infrastructure design, integration, management, protection, and problem solving. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or identifying software patches. Cisco qualified CCIEs are an excellent cost-effectiveness because their deep expertise allows them to find solutions for problems quickly. In typical instances, less seasoned service providers can wrestle for hours or even days with the same tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can communicate with your computer system via advanced remote troubleshooting technology to perform fast, safe, and affordable diagnosis and remediation.
Indianapolis Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Indianapolis.
Progent locations in Indianapolis Metro Area
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's industry-leading selection of infrastructure products. Cisco networking support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers planning and management, Catalyst switch integration and support, Cisco Nexus switch consulting and support services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco Voice over IP phones and IP video phones support and wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP planning and set up, Cisco Aironet Access Points planning and integration expertise, Cisco wireless controllers support Services, Cisco VPN and Security Setup and troubleshooting assistance, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers online and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Specialists
Progent's accredited CISM and CISSP cybersecurity consultants offer a range of system protection solutions that can strengthen the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or help your company to clean up rapidly following a serious breach. Security solutions available from Progent cover in depth information security and compliance analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast recuperation from virus and worm assaults; configuring firewalls; designing safe techniques for remote and mobile access; guarding your email infrastructure against viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers expert remote consulting services to help businesses of any size integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that seamlessly combine physical resources along with public clouds. To assist you to integrate cloud services with networks, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a consistent process for restoring applications and services quickly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also supports transparent testing for disaster recovery, upgrades and patches and can produce reports to confirm full service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for managing private and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation independent of the hardware used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer phone-based support services to cover a broad array of information technologies such as network infrastructure, messaging systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and easy management in environments that include Linux and Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with transitioning from older systems to Windows or Linux-based solutions. Progent's group-based methodology for solving technical problems enables quick escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts service costs.
Major Linux versions for which Progent can provide expertise include:
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price managed services intended to allow small and medium-size businesses to utilize the same cutting-edge technology deployed by many of the world's leading enterprises. Progent's ProSight series of outsourced network management services covers all critical areas of information technology including email content filtering, security and compliance, automated backup/recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis tools to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a single platform to address the entire malware attack progression including protection, detection, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical files, applications and virtual machines that have become lost or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, when necessary, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to deliver centralized control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management personnel and your assigned Progent consultant so that any looming problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can save up to half of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an unbiased assessment of the health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your core network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security standards, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's ability to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup system that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent offers the skills of world-class online consulting experts for contract IT programs. Progent's rates for longer-term consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these special fields of information technology allows clients to complete critical initiatives within budget and on schedule. Progent's special remote consulting solutions include:
How Your Fort Wayne Business Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Help Desk Call Center programs for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small businesses a complete solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems.
Progentís shared Help Desk services allow your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Call Center team of seasoned information technology consultants gives your customers in Fort Wayne Indiana quick access to a large support resource with extensive experience providing phone help and remote troubleshooting for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center recognition as a solid contributor to company performance, and Progent's target is to resolve rather than simply track IT issues.
- Business Applications Support: Training, Programming, and Problem Solving
Progent's Applications Consulting Group can supply online professional engineering expertise and training in specific application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide expertise, programming, and training for familiar Microsoft business applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's consulting, customization, and education services, refer to Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent can deliver companies in Fort Wayne Indiana remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to fit your business so your network maintenance is proactive rather than reactive. By spotting looming problems before they expand into crashes, proactive monitoring can head off disruptive and costly network crises. Progent can also deploy system monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or systems that support a variety of platforms.
To get in touch with Progent about emergency online help with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Fort Wayne Indiana, Progent's phone-based computer support specialists can provide professional and cost-effective system support whenever your company has to have it. More than a decade of providing remote tech support has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to refine online connectivity tools to fix network problems quickly while eliminating the cost and lost productivity that comes with on-site support calls.
Even if your Fort Wayne organization works with a local freelance support technician or employs an in-house IT staff that can handle day-to-day computer problems, Progentís Microsoft and Cisco certified engineers can provide a convenient and transparent remote expansion of your local resources for situations when your usual service personnel either lack the time or the experience to solve sudden network emergencies or particularly complicated integration projects.
Features of Progent's Online Computer Services for Fort Wayne Indiana
Progent's phone help, remote troubleshooting, system security consulting, and network management services offer companies in Fort Wayne Indiana unparalleled leverage for your support budget. Whether you need occasional phone help and remote network repair or ongoing Help Desk services and network management, Progent's experts can deliver your business world class IT support while permitting you to avoid the cost and hassle of maintaining a large internal IT staff. Highlights of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to businesses in Fort Wayne Indiana and is also ideal for networks in more remote areas that have a limited supply of consultants with in-depth experience supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a wide array of Microsoft support tools, technical databases, and continuing training.
- Per Minute Billing to Minimize Costs
Progent offers online help on a by-the-minute basis, so you pay only for the services you use. Progent asks for no minimum charge for phone service and imposes no ongoing retainer for support services provided during normal business hours. This protects you from facing big invoices for simple repairs.
- Availability of Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco offers access to authorized specialists who have experience in planning, implementing, and troubleshooting networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, high-availability, and protected infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's basic support offerings include technology integration, MS Exchange consulting, network security design, and Co-managed Help Desk services. Progent's Experts group offers in-depth consulting expertise for specific application areas. Help available from the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Support and Customization
MS Project Support
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Development, and SQL Server 2014 Software Development and Debugging
Oracle Management and Software Development
MySQL Management Support and Software Development
Amazon Marketplace Web Service Application Development
By offering a convenient one-stop resource for network generalists and specialists, Progent can deliver timely, inexpensive, and comprehensive IT solutions that match the special needs of your company.
- Sophisticated Remote Access Tools
Secure remote connectivity allows Progent's support professionals to see exactly what your users see. This makes it easier to find fast fixes to issues that might otherwise require a costly onsite service call. Effective online access tools and expert engineers together allow Progent to resolve most IT issues rapidly and affordably. Progent is a pioneer in online troubleshooting and remote network monitoring.
- Compatibility with Popular VPN Products
Progent supports secure VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24x7 Support for High Network Uptime
For companies with mission-critical applications, Progent can provide optional 24x7 remote support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help produce maximum network availability.
- Help Desk Services
Progent's Help Desk Call Center programs are designed especially for budget-constrained organizations whose workers require immediate access to a Help Desk Call Center with expert phone support and complete escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of technical expertise, fine tuned support tools, and familiarity with enterprise networking enable offices to avoid the pitfalls associated with excessive dependence on smaller service firms, individual freelance service providers, or limited in-house resources.
Progent adds value by offering:
How Does Our Company Begin Getting Online Computer Support from Progent?
- In-depth Expertise in Microsoft's Full Family of Servers
Progent offers in-depth expertise for Microsoftís leading server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment consulting, Microsoft Windows Server 2008 expertise, Windows 2003 Server upgrades, Microsoft Exchange Server 2019 deployment, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 Server support, Exchange 2007 Server and Exchange Server 2003 upgrades, plus MS SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for remote support and in-person help per minute. Consequently, you owe exclusively for received services. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and requires no retainer for services delivered during regular working hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast solutions so you will not be tempted to allow simple problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some independent consultants or local support firms who provide scant documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service reports sent by each staff member to every customer. The practice of documenting and organizing service activity allows more effective service and avoids a slew of common problems such as when a support customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to offer round-the-clock remote tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing potential issues before they cause downtime, network monitoring can keep your IT network from painful and costly service disruptions.
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.