Fast Remote Technical Support for Fort Wayne Computer Systems
Fast Phone Help for Fort Wayne NetworksFor companies in Fort Wayne or anywhere in the state of Indiana, Progent provides remote technical support for computer systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided online support to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure issues, as well as the services of CISA and CISSP-certified security experts to help with high-level security architecture and troubleshooting jobs.

Progent's remote technical support engineers provide excellent leverage due to the fact that they have the real-world experience and have access to the sophisticated technology required to resolve the majority of information system problems quickly. This reduces direct expenses because solutions require fewer billable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your company benefits additionally with incidental costs by minimizing or eliminating system downtime and associated costs due to business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's extensive online technical support expertise is especially important in environments that are dependent on public clouds for critical network infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be useful.

Progent's pricing policy for remote help is structured to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you are charged only for the support that you actually get. Unlike typical remote service companies, Progent imposes no startup fee or minimum payments. Progent's one-minute billing unit and clean model for pricing save you from situations where speedy. minor repairs manage to turn into large tabs. Progent's penchant for dealing with problems efficiently means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of customized tools and proven processes which allow the maximum degree of efficiency for online help and troubleshooting for IT networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's online support team to link to your computer system remotely without violating corporate security.

Progent's proven technical support database system maintains comprehensive documentation of all service that Progent's clients have received. Progent's authorized engineers have the benefit of the history of support provided to every Progent customer by any engineer. This history of problems and solutions is structured as a quickly searchable proprietary database that enables Progent's remote technical engineers to share their knowledge company-wide to ensure that the value of Progent's support services grows over time. Progent's extensive list of certifications and working relationships with important technology companies including Cisco and Microsoft open up additional vast technical support knowledge bases and allow quick access to vendors' internal product engineers with the result that Progent's online service experts are able to determine optimal resolutions in the least time.

Online support services provided by Progent to businesses in Fort Wayne and anywhere in the state of Indiana include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price managed services designed to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the world's top corporations. Progent's ProSight series of network monitoring and management services covers all key areas of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-based AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the complete malware attack progression including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with government and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital data, applications and VMs that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to provide centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, reconfigure and debug their networking appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating devices that need critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT staff and your Progent engineering consultant so that all potential issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you’re planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an objective assessment of the health of their information system. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance expert. The interview is designed to help assess your organization's ability either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for contract IT programs. Billing rates for ongoing development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these important areas of information technology allows clients to complete major projects economically and on schedule. Progent's project-based online engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support alternatives for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all facets of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle the most problems.

    Progent’s shared Help Desk services allow your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran technical support technicians and subject matter experts. Progent’s Help Desk sharing service is an advanced service desk solution built around the top professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Help Desk staff of experienced network experts offers your computer users in Fort Wayne or anywhere in the state of Indiana instant access to an effective technical support resource with extensive experience delivering telephone-based support and remote repair service for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk perception as a solid contributor to company efficiency, and Progent's intent is to fix and not just record network issues.

  • Business Applications Services: Education, Programming, and Integration
    Progent's Applications Consulting Group provides remote and in-depth consulting support and training in key business application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting, programming, and education for popular Microsoft business applications including Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To read more information on Progent's consulting, programming, and training services, refer to Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Fort Wayne, or anywhere in the state of Indiana, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to accommodate your environment so your IT support is proactive rather than reactive. By exposing possible issues before they grow into full-scale emergencies, system monitoring can ward off inconvenient and costly information system crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft networks, or systems based on a variety of OS platforms.
How Your Fort Wayne Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent remote help with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For offices and new ventures in Fort Wayne or anywhere in the state of Indiana, Progent's phone-based network support specialists are ready to provide expert and cost-effective IT support the moment your organization needs it. Long experience delivering online repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine online connectivity technology to repair computer problems rapidly while avoiding the cost and lost time associated with in-person support calls.

Even if your Fort Wayne business works with a local independent consultant or maintains an in-house IT staff that can handle common network problems, Progent’s Microsoft certified engineers can still offer an easy and transparent virtual expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the knowledge to deal with sudden system crises or especially tough integration problems.

Details of Progent's Online Computer Services for Fort Wayne
Progent's phone help, Internet-based repair, system security consulting, and system administration services offer companies in Fort Wayne or anywhere in the state of Indiana unparalleled leverage for your support investment. Whether you require occasional telephone help and Internet-based troubleshooting or full-time Help Desk call center services and system management, Progent's professionals can provide your office enterprise-level network support while permitting you to eliminate the cost and administration overhead of carrying a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of technical experience, refined remote support tools, and understanding of corporate IT enable offices to escape the limitations of excessive reliance on smaller consulting organizations, independent freelance consultants, or limited internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier experts average longer than a decade of real-world professional experience, in the trenches of network support, performing a broad variety of technical tasks for an extensive mix of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting staff. This guarantees that you get not only world-class IT help, but also a consultant with proven approaches for applying technical knowledge to fix real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-site help per minute. Consequently, you are charged only for delivered support. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no initialization fee and requires no monthly commitment for services provided during normal working hours. Many support organizations impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for quick fixes so you will not be forced to allow less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle technical issues that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent faces few competitors. Businesses who utilize trusted independent service providers or who employ in-house IT personnel benefit when Progent transfers information about critical technology and tested methodologies to make their networks more reliable, secure, and efficient.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to provide 24x7 system monitoring services powered by Microsoft Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By anticipating possible problems before they result in downtime, system monitoring can keep your IT network from painful and expensive service losses.
How Does Our Company Start Receiving Remote Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.