Fast Remote Support for Fort Wayne Indiana Computer Networks
Urgent Online Technical Support for Fort Wayne NetworksFor organizations in Fort Wayne Indiana, Progent offers online help for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have provided online support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with complex infrastructure issues, plus the assistance of CISSP-certified cybersecurity experts to help with high-level security architecture and troubleshooting issues.

Progent's online technical support engineers offer excellent value because they have the practical experience and are equipped with the advanced technology needed to resolve most information system problems quickly. Efficient support reduces direct expenses since service calls use up fewer chargeable minutes. Remote help also eliminates the cost of sending a consultant to your site. Your company saves additionally in incidental expenses by minimizing or eliminating network downtime and related losses resulting from business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced remote technical support experience is particularly important for organizations that rely on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an option.

Progent's pricing policy for online support is structured to stretch your IT service investment. Progent charges by the minute for phone assistance, so you are billed exclusively for the support that you actually get. In contrast to many remote support organizations, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and clean model for pricing prevent situations where fast solutions manage to end up as major invoices. Progent's penchant for solving technical issues quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of customized technologies and proven methodologies which permit the maximum level of effectiveness for online engineering help and troubleshooting for IT networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the staff of Progent's online support team to connect to your network without compromising system security.

Progent's advanced technical support reporting application maintains detailed records of all support that Progent's clients have been provided. Progent's team engineers have the benefit of the records of all help rendered to each Progent client by any Progent engineer. This history of issues and resolutions is organized as a quickly accessible support database that allows Progent's remote technical experts to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support grows daily. Progent's high-level certifications and working relationships with key industry leaders including Cisco and Microsoft open up additional vast support knowledge bases and permit quick response from vendors' internal engineering staff so Progent's online service experts are able to determine optimal solutions in the least time.

Remote support services offered by Progent to companies in Fort Wayne Indiana include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge technology deployed by many of the world's top enterprises. The ProSight portfolio of network management outsourcing services addresses all key facets of information technology including email protection, security and compliance, automated backup/recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the entire threat lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, applications and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, when needed, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to provide web-based management and comprehensive security for all your email traffic. The powerful structure of Email Guard combines cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, reconfigure and debug their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding devices that require critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so all potential problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with information security regulations, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup environment that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the services of seasoned remote consulting experts for contract information technology programs. Billing rates for longer-term development or consulting projects are set based on the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology enables customers to execute critical initiatives economically and on schedule. Progent's special online consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk service offerings for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, shared Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's regular desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle the most issues.

    Progent’s shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent’s Help Desk Co-management service is a collaborative support solution based on the top PSA tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Call Center team of veteran information technology experts provides your computer users in Fort Wayne Indiana fast access to a reliable technical support group with substantial background delivering phone consulting and online troubleshooting for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center perception as a significant driver of business productivity, and Progent's target is to solve and not just track network issues.

  • Business Applications Support: Education, Programming, and Integration
    Progent's Applications Experts staff offers online and in-depth consulting expertise and training in special application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, custom development, and education for Microsoft business applications such as CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's expertise, custom programming, and training services, refer to Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that include Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Fort Wayne Indiana online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to fit your business so that your IT maintenance is proactive and automated. By spotting possible problems before they grow into network outages, proactive monitoring can avoid disruptive and costly service failures. Progent can also use network monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments that support a variety of platforms.
How Your Fort Wayne Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency online help with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent. For organizations and startups in Fort Wayne Indiana, Progent's online network support engineers are ready to provide professional and cost-effective system support the moment your business requires it. More than a decade of providing online technical assistance has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to fine tune online access tools to solve network problems quickly while avoiding the expense and lost time that comes with on-premises support calls.

Even if your Fort Wayne office deals with a regular freelance support technician or maintains a full time organization that know how to deal with the majority of computer issues, Progent’s Microsoft and Cisco certified engineers are available to provide a convenient and transparent remote extension of your on-site resources for situations when your usual IT support personnel either lack the availability or the knowledge to solve sudden network crises or particularly tough integration problems.

Features of Progent's Online Network Services for Fort Wayne Indiana
Progent's phone support, remote troubleshooting, system security expertise, and network management services give companies in Fort Wayne Indiana the greatest leverage for your support budget. Whether you need one-time phone support and remote troubleshooting or full-time Help Desk services and system management, Progent's experts can deliver your company world class network support while permitting you to avoid the cost and hassle of running a large in-house IT organization. Key features of Progent's online help services include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, range of IT background, fine tuned support tools, and familiarity with enterprise networking enable offices to avoid the pitfalls of excessive reliance on smaller consulting firms, independent freelance service providers, or limited internal IT help.

Progent stands out by offering:

How Does Our Company Start Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.



An index of content::

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    School District Exchange Professional

    Progent has extensive experience delivering a broad range of online IT consulting and urgent troubleshooting services to local governments and school districts across the U.S. Progent is one of the industry’s pioneers in delivering expert online IT consulting and has provided IT solutions to clients in every state. Online support eliminates travel costs and solves problems more quickly than on-premises support.

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    Progent's certified consultants can help you to evaluate the business value of Microsoft Windows Server 2012 R2 for your organization, develop test environments and rollout strategies, optimize your infrastructure for local, multi-site, cloud-based, and partial-cloud datacenters, train your IT management staff, create an enterprise-wide security strategy, automate network management, help with application development, and build and test a disaster recovery/business continuity plan.

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    Key characteristics of Microsoft Dynamics GP software include a modular design that lets you buy just the components you need, a standards-based architecture built on Microsoft technologies to secure your investment and provide a highly interconnected environment, enhanced reporting services that allow you to monitor all activities, income and expenses and sales patterns, compatibility with Microsoft Office to enable access to business information, the capability to process data from almost any database or desktop software into Microsoft GP, plus an open design that makes it possible to create custom applications. Progent can show you how to set up and maintain a reliable, secure server and communications network to support Dynamics GP/Great Plains, and can provide expert GP consultants to help you turn the powerful features of Dynamics GP accounting into a productive business management solution.

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    Progent's Support for IT Service Providers lets you use Progent's consulting engineers while retaining your own brand as a transparent extension of your IT services team.

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