Immediate Online Support for Fort Wayne Indiana Computer Systems
Fast Remote Consulting for Fort Wayne SystemsFor organizations located in Fort Wayne Indiana, Progent provides remote help for networks powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, as well as the assistance of CISSP-qualified cybersecurity consultants to help with high-level security architecture and troubleshooting jobs.

Progent's online support engineers offer excellent leverage due to the fact that they have the real-world experience and have access to the advanced technology necessary to solve the majority of information system issues rapidly. This lowers direct costs since solutions require fewer chargeable minutes. Online help also eliminates the cost of sending a consultant to your site. Your organization benefits additionally with incidental costs by reducing or eliminating system outages and associated costs resulting from business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's extensive remote technical support know-how is particularly important in environments that rely on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.

Progent's billing model for online support is structured to leverage your network support investment. Progent bills per minute for telephone-based assistance, so you are charged exclusively for the services that you actually get. Unlike typical online service organizations, Progent requires no service activation fee or minimum payments. Progent's one-minute billing unit and simple policy for billing prevent situations where fast fixes manage to end up as large tabs. Progent's penchant for solving problems quickly means your business spends less money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a set of optimized technologies and field-tested processes that ensure the highest degree of effectiveness for online help and repair for information networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the engineers of Progent's remote service group to communicate with your system without compromising system security.

Progent's advanced service database system stores comprehensive documentation describing all service that Progent's clients have been provided. Progent's team service personnel have the benefit of the details of assistance delivered to every customer by any Progent consultant. This archive of problems and responses is stored as a readily exploitable proprietary database that permits Progent's remote technical professionals to share their experiences company-wide to make sure that the efficiency of Progent's technical support grows daily. Progent's high-level accreditations and close relationships with major technology companies including Cisco and Microsoft open up other extensive support databases and allow quick response from vendors' internal support staff so Progent's online service experts are able to arrive at optimal resolutions in the least time.

Online support services available from Progent to companies in Fort Wayne Indiana include:

Progent's ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate managed services intended to allow small and mid-size organizations to utilize the same cutting-edge IT solutions used by some of the world's top corporations. The ProSight suite of network monitoring and management services addresses all key facets of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior machine learning tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the entire threat lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with legal and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore product vendors to produce ProSight Data Protection Services, a family of offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup operations and allow non-disruptive backup and fast recovery of critical files/folders, applications, system images, and VMs. ProSight DPS helps your business recover from data loss resulting from hardware failures, natural calamities, fire, malware such as ransomware, human error, malicious employees, or software glitches. Managed services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed services are best suited for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide organizations of all sizes a versatile and cost-effective solution for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving information system. In addition to optimizing the protection and functionality of your computer network, Progent's patch management services free up time for your in-house IT staff to focus on line-of-business projects and activities that derive maximum business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you log into a protected online account and give your password you are asked to verify your identity on a unit that only you have and that is accessed using a different ("out-of-band") network channel. A broad selection of devices can be used as this added form of ID validation including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can designate several verification devices. To find out more about Duo two-factor identity validation services, see Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of in-depth reporting plug-ins designed to work with the top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-up or machines with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security companies to deliver centralized management and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, enhance and debug their networking hardware such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are detected. By automating tedious management activities, WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating devices that need important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT staff and your Progent engineering consultant so any potential issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to get an objective assessment of the health of their IT system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with data security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's ability to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup system that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special information technology programs. Progent's rates for longer-term development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's background in these special areas of computer technology enables customers to execute major initiatives within budget and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Services
    Progent's Help Desk Call Center support alternatives for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle the most issues.

    Progent's Call Center consulting expertise can support you in establishing an efficient new Help Desk or revamping your current one, selecting or modifying Help Desk Call Center software products to handle the special demands of your corporation, or adding temporary phone support staff to supplement your in-house Help Desk Call Center team to handle demanding events such as software transitions, major updates, or rolling out new applications.

    Progent's Call Center team of veteran information technology experts gives your clients in Fort Wayne Indiana immediate assistance from a reliable network service group with extensive experience offering phone help and online repair service for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center recognition as a significant contributor to company success, and Progent's target is to solve and not just document network issues.

  • Applications Support: Training, Development, and Integration
    Progent's Applications Consulting Group provides phone-based and in-depth engineering expertise and training in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, custom development, and education for Microsoft business applications including CRM, MS Project, Office Word, and Microsoft 365 Excel. To learn additional information concerning Progent's expertise, custom programming, and education offerings, refer to Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer world-class remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center2, extend or tune an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Fort Wayne Indiana remote hybrid network monitoring and reporting by providing System Center Operations Manager expertise. Progent can adapt SCOM to accommodate your business so your network support is proactive and automated. By spotting potential problems before they result in network outages, system monitoring can minimize disruptive and expensive service breakdowns. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft systems, or systems that incorporate a combination of platforms.
How Your Fort Wayne Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent remote expertise with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Fort Wayne Indiana, Progent's online network support engineers can provide professional and economical system support whenever your organization needs it. Over 20 years of offering remote repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to refine online access tools to repair IT problems quickly while eliminating the cost and lost productivity associated with on-site support visits.

Even if your Fort Wayne organization works with a local freelance consultant or employs an in-house organization that can handle ordinary network issues, Progent's Microsoft certified engineers can still offer a convenient and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the availability or the knowledge to address unexpected system crises or especially complicated integration projects.

Details of Progent's Online Network Services for Fort Wayne Indiana
Progent's online support, remote repair, system security consulting, and system administration services offer offices in Fort Wayne Indiana unparalleled leverage for your IT budget. Whether you require occasional telephone help and remote network repair or full-time Help Desk call center services and network management, Progent's professionals can deliver your organization world class network support while allowing you to avoid the cost and administration overhead of maintaining a large in-house IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of technical knowledge, refined support software, and understanding of corporate IT enable businesses to escape the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier consultants average more than ten years of real-world professional background, at the forefront of network service, performing a wide range of IT projects for a large mix of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its support team. This guarantees that you get not only world-class IT help, but also a consultant with proven methods for applying technical knowledge to fix real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and in-person visits per minute. As a result, you owe only for delivered support. Progent does not demand a higher rate for off-hours or priority support, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for support services provided during normal business hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for quick fixes so you will not be forced to permit less critical problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who offer minimal documentation or details of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service reports sent by each consultant to each client. The practice of detailing and archiving support records results in more efficient service and avoids a variety of common problems such as when a support client is effectively held hostage to a consultant who won't release vital service information.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to provide 24x7 remote tracking services based on MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering possible problems before they result in lost productivity, network monitoring can save your IT network from painful and costly service disruptions.
How Does Our Company Start Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.

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