Fast and Affordable Remote Technical Support for Fort Wayne Information Networks
Urgent Online Help for Fort Wayne SystemsFor companies in Fort Wayne or anywhere in Indiana, Progent provides online help for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered online troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with complex networking issues, as well as the services of CISA and CISSP-certified security consultants to handle high-level security architecture and troubleshooting jobs.

Progent's online support experts offer exceptional value because they possess the real-world background and have access to the advanced tools necessary to resolve the majority of information system problems quickly. This reduces immediate costs since solutions accumulate minimal billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your organization benefits additionally with incidental costs by minimizing or eliminating system downtime and associated losses stemming from business disruption, upset customers and vendors, unproductive workers, and de-focused management. Progent's extensive remote technical support expertise is particularly helpful in environments that rely on public clouds for vital infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's pricing model for online help is structured to leverage your network support investment. Progent bills per minute for telephone-based assistance, so you owe exclusively for the support that you actually get. In contrast to many online service firms, Progent requires no initialization fee or minimum job duration. Progent's one-minute granularity and clean policy for billing eliminate situations where speedy. minor repairs manage to turn into big tabs. Progent's skill at solving technical issues quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a set of customized tools and field-proven processes that permit the maximum degree of effectiveness for remote technical support and troubleshooting for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the experts of Progent's Technical Response Center to connect to your company's computer system without compromising system security.

Progent's sophisticated technical support reporting application includes detailed records describing all support that Progent's clients have received. Progent's team service personnel have access to the details of all help provided to every Progent client by any Progent consultant. This database of trouble tickets and fixes is organized as a conveniently accessible support knowledge base that allows Progent's online technical professionals to communicate their experiences with the whole team to ensure that the value of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with major technology companies such as Cisco and Microsoft make available additional vast technical support databases and allow fast response from manufacturers' internal product engineers so Progent's remote service specialists can determine the most efficient resolutions quickly.

Remote support services provided by Progent to customers in Fort Wayne and throughout the state of Indiana include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price services designed to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the world's leading corporations. Progent's ProSight suite of network management outsourcing services covers all key aspects of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the entire threat lifecycle including filtering, detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your company's specific needs and that allows you prove compliance with legal and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital files, applications and VMs that have become unavailable or damaged as a result of component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to deliver web-based control and world-class security for all your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, enhance and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating appliances that require important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so that all potential problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can save as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you’re planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an objective assessment of the health of their information system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance consultant. The interview is designed to evaluate your organization's preparedness to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup environment that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract information technology projects. Billing rates for longer-term consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these special areas of information technology allows customers to complete major projects economically and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center service options for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Call Center outsourcing support services are intended for companies who don't have the budget to assemble and manage an in-house Help Desk Call Center but who need quick response from an efficient Help Desk Call Center with proficient telephone assistance plus the expertise to escalate the most challenging tasks to high-level consultants.

    Progent's Call Center consulting expertise can assist you in building an effective new Help Desk or improving your existing organization, evaluating or customizing Help Desk software products to handle the unique needs of your business, or providing occasional phone support staff to reinforce your internal Help Desk team during unusually busy situations like software transitions, mass updates, or rolling out new business software.

    Progent's Call Center team of seasoned information technology consultants gives your workers in Fort Wayne or anywhere in the state of Indiana quick assistance from a reliable support group with years of experience providing telephone-based consulting and remote repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center the reputation as a crucial enabler of business success, and Progent's target is to resolve instead of simply annotate technical problems.

  • Business Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Team offers phone-based professional engineering expertise and training in specific business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, programming, and training for popular Microsoft business applications such as CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's expertise, programming, and training offerings, go to Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Fort Wayne, or anywhere in the state of Indiana, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your environment so your IT maintenance is proactive rather than reactive. By anticipating emerging problems before they cause downtime, automated monitoring can minimize inconvenient and expensive network failures. Progent can also use system monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft environments, or environments that incorporate multiple operating systems.
How Your Fort Wayne Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Online Help, phone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Fort Wayne or throughout the state of Indiana, Progent's phone-based computer support specialists can deliver effective and economical system help the instant your company needs it. More than a decade of offering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune online access technology to solve computer problems rapidly while avoiding the expense and lost productivity associated with on-site support calls.

Even if your Fort Wayne business has a local independent consultant or employs a full time organization that can deal with ordinary network issues, Progent’s Microsoft certified consultants can provide a convenient and seamless remote extension of your local resources in cases when your usual IT support personnel either lack the time or the experience to fix unexpected system crises or particularly complex integration problems.

Benefits of Progent's IT Support for Organizations in Fort Wayne
Progent's online support services allow your Fort Wayne business to realize the advantages of timely, enterprise-grade IT support without the cost of managing a full-time IT staff. Your network will acquire greater business worth by becoming increasingly reliable, efficient, and protected. Advantages to your business include:

  • Convenient virtual expansion of your on-site support resources
    With most businesses in Fort Wayne and throughout Indiana, local network service providers, whether consisting of independent consultants or an internal maintenance staff, can handle typical technical issues. On the other hand, IT crises may occur when local resources are too busy or absent, and some problems may be associated with technology that is unfamiliar to your usual service technicians. In these instances, Progent's online support experts offer a convenient, fast, and affordable solution to augment your regular help and to convey valuable information to increase your ability to resolve downstream problems in-house.

  • Reduced Reliance on Individual Service Providers
    For IT maintenance, smaller companies often depend on independent freelance service providers. Although independent service people have less overhead than larger service organizations and can often charge marginally less, they are often overextended, making it impossible to respond rapidly to crisis situations. If a freelance consultant is busy with another client, sick, on a trip, or in training, the lack of reserve help may require your business to wait for help during an emergency. As your company grows, system downtime and problems with critical software become more costly. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers a ready source of backup service expertise to insure your IT system stays up and running.

  • Create a Solid Basis for Seamless Expansion
    Organizations often begin with an IT architecture implemented on a shoestring budget. Without a scalable framework, band-aid fixes often get thrown on top of a weak foundation. When a company grows, reliability and scalability issues can hinder the success of the business. These badly designed environments need careful analysis, smart long-term planning, and extensive IT expertise to evolve to a network architecture that can provide the solid foundation to handle critical business requirements and ease downstream growth.

  • Interact with Problem Solvers Rather Than Product Sellers
    Smaller businesses need guidance and technical training to negotiate an ever more complex maze of product alternatives capable of promoting business success and improving productivity. These companies do not need a computer consultant who is attempting to resell a certain vendor's technology. Network consulting and product selling can result in a situation where the recommended solution is built around a profitable technology instead of the genuine needs of a business. Progent avoids these conflicts by offering only services rather than products. This enables Progent to align technical consulting with the best needs of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of technical expertise, refined remote support tools, and understanding of corporate IT allow offices to avoid the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house resources.

Progent adds value by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier experts average more than a decade of real-world professional experience, at the forefront of IT support, performing a broad variety of technical tasks for an extensive array of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting staff. This means that you get not only expert IT help, but also a support engineer with field-tested methods for using technical knowledge to repair actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-premises help by the minute. As a result, you are charged just for received support. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no minimum fee and asks no retainer for support services provided during normal business hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast fixes so you will not be forced to permit less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent has little competition. Businesses who work with trusted freelance service providers or who maintain in-house support personnel benefit when Progent transfers information about critical technology and tested processes to make their IT environments more reliable, secure, and productive.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to offer round-the-clock remote monitoring services based on MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By uncovering possible problems before they result in downtime, network monitoring can keep your IT network from stressful and expensive availability losses.
How Does My Business Start Receiving Online Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.