Fast and Affordable Remote Technical Support for Fort Wayne Information Networks
For companies in Fort Wayne or anywhere in Indiana, Progent provides online help for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered online troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with complex networking issues, as well as the services of CISA and CISSP-certified security consultants to handle high-level security architecture and troubleshooting jobs.
Progent's online support experts offer exceptional value because they possess the real-world background and have access to the advanced tools necessary to resolve the majority of information system problems quickly. This reduces immediate costs since solutions accumulate minimal billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your organization benefits additionally with incidental costs by minimizing or eliminating system downtime and associated losses stemming from business disruption, upset customers and vendors, unproductive workers, and de-focused management. Progent's extensive remote technical support expertise is particularly helpful in environments that rely on public clouds for vital infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an option.
Progent's pricing model for online help is structured to leverage your network support investment. Progent bills per minute for telephone-based assistance, so you owe exclusively for the support that you actually get. In contrast to many online service firms, Progent requires no initialization fee or minimum job duration. Progent's one-minute granularity and clean policy for billing eliminate situations where speedy. minor repairs manage to turn into big tabs. Progent's skill at solving technical issues quickly means you spends less money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a set of customized tools and field-proven processes that permit the maximum degree of effectiveness for remote technical support and troubleshooting for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the experts of Progent's Technical Response Center to connect to your company's computer system without compromising system security.
Progent's sophisticated technical support reporting application includes detailed records describing all support that Progent's clients have received. Progent's team service personnel have access to the details of all help provided to every Progent client by any Progent consultant. This database of trouble tickets and fixes is organized as a conveniently accessible support knowledge base that allows Progent's online technical professionals to communicate their experiences with the whole team to ensure that the value of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with major technology companies such as Cisco and Microsoft make available additional vast technical support databases and allow fast response from manufacturers' internal product engineers so Progent's remote service specialists can determine the most efficient resolutions quickly.
Remote support services provided by Progent to customers in Fort Wayne and throughout the state of Indiana include:
Authorized Windows Support
Progent's Microsoft-expert remote support professionals offer network problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help you with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2013 application development,
Skype for Business migration consulting, Microsoft Lync Server integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective PC desktop services to assist your company to deploy, integrate, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop support services include offering Windows 10 migration assistance plus Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the management of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking engineers, and validates a person's technical skills at the expert level. Cisco CCIEs know how to deal with the most challenging issues associated with network infrastructure planning, deployment, administration, protection, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network administration tools and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs offer excellent value because their depth of experience enables them to find solutions for problems quickly. In common cases, less seasoned consultants can struggle for many hours or days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can connect to your computer system using advanced remote support tools in order to provide fast, secure, and economical analysis and remediation.
Progent's CCIEs can provide consulting for the entire range of Cisco's popular family of networking products. Cisco technology consulting available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers planning and management, Cisco Catalyst switch integration and support, Nexus switch consulting services, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and wireless VoIP phones integration, Cisco Meraki wireless AP layout and set up, Aironet APs deployment help, Cisco wireless controllers support Services, Cisco VPN Integration help, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent also offers remote and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Specialists
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts can provide a variety of security solutions to bolster the immunity of your Windows, macOS and OS X, or Linux network against attacks or help your business to recover rapidly after a damaging penetration. Security services offered by Progent include: comprehensive data security and compliance audits utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; fast recovery from malicious assaults; integrating firewalls; establishing safe architectures for remote and mobile access; protecting your email system against spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting to help companies of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that seamlessly combine on-premises IT assets along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a consistent workflow for recovering applications and services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, updates and patches and can generate audit reports to confirm full service restoration, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud solutions that provide high availability, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation regardless of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide remote consulting services to cover a wide spectrum of information technologies including network architecture, messaging solutions, system and process security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified management in environments that include Linux-based systems and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from legacy systems to Windows or Linux environments. Progent's group-oriented methodology for solving network problems enables quick escalation, when required, to engineers with task-relevant expertise to handle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can offer urgent online help resolving anomalies affecting UNIX/Linux systems based on leading variants of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price services designed to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the world's leading corporations. Progent's ProSight suite of network management outsourcing services covers all key aspects of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the entire threat lifecycle including filtering, detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your company's specific needs and that allows you prove compliance with legal and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital files, applications and VMs that have become unavailable or damaged as a result of component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to deliver web-based control and world-class security for all your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, enhance and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating appliances that require important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so that all potential problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can save as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an objective assessment of the health of their information system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance consultant. The interview is designed to evaluate your organization's preparedness to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup environment that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract information technology projects. Billing rates for longer-term consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these special areas of information technology allows customers to complete major projects economically and on schedule. Progent's special remote engineering solutions include:
How Your Fort Wayne Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Expertise
Progent's Call Center service options for organizations with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Call Center outsourcing support services are intended for companies who don't have the budget to assemble and manage an in-house Help Desk Call Center but who need quick response from an efficient Help Desk Call Center with proficient telephone assistance plus the expertise to escalate the most challenging tasks to high-level consultants.
Progent's Call Center consulting expertise can assist you in building an effective new Help Desk or improving your existing organization, evaluating or customizing Help Desk software products to handle the unique needs of your business, or providing occasional phone support staff to reinforce your internal Help Desk team during unusually busy situations like software transitions, mass updates, or rolling out new business software.
Progent's Call Center team of seasoned information technology consultants gives your workers in Fort Wayne or anywhere in the state of Indiana quick assistance from a reliable support group with years of experience providing telephone-based consulting and remote repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center the reputation as a crucial enabler of business success, and Progent's target is to resolve instead of simply annotate technical problems.
- Business Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Consulting Team offers phone-based professional engineering expertise and training in specific business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, programming, and training for popular Microsoft business applications such as CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's expertise, programming, and training offerings, go to Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Fort Wayne, or anywhere in the state of Indiana, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your environment so your IT maintenance is proactive rather than reactive. By anticipating emerging problems before they cause downtime, automated monitoring can minimize inconvenient and expensive network failures. Progent can also use system monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft environments, or environments that incorporate multiple operating systems.
To contact Progent about emergency remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Online Help, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and startups in Fort Wayne or throughout the state of Indiana, Progent's phone-based computer support specialists can deliver effective and economical system help the instant your company needs it. More than a decade of offering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune online access technology to solve computer problems rapidly while avoiding the expense and lost productivity associated with on-site support calls.
Even if your Fort Wayne business has a local independent consultant or employs a full time organization that can deal with ordinary network issues, Progentís Microsoft certified consultants can provide a convenient and seamless remote extension of your local resources in cases when your usual IT support personnel either lack the time or the experience to fix unexpected system crises or particularly complex integration problems.
Benefits of Progent's IT Support for Organizations in Fort Wayne
Progent's online support services allow your Fort Wayne business to realize the advantages of timely, enterprise-grade IT support without the cost of managing a full-time IT staff. Your network will acquire greater business worth by becoming increasingly reliable, efficient, and protected. Advantages to your business include:
- Convenient virtual expansion of your on-site support resources
With most businesses in Fort Wayne and throughout Indiana, local network service providers, whether consisting of independent consultants or an internal maintenance staff, can handle typical technical issues. On the other hand, IT crises may occur when local resources are too busy or absent, and some problems may be associated with technology that is unfamiliar to your usual service technicians. In these instances, Progent's online support experts offer a convenient, fast, and affordable solution to augment your regular help and to convey valuable information to increase your ability to resolve downstream problems in-house.
- Reduced Reliance on Individual Service Providers
For IT maintenance, smaller companies often depend on independent freelance service providers. Although independent service people have less overhead than larger service organizations and can often charge marginally less, they are often overextended, making it impossible to respond rapidly to crisis situations. If a freelance consultant is busy with another client, sick, on a trip, or in training, the lack of reserve help may require your business to wait for help during an emergency. As your company grows, system downtime and problems with critical software become more costly. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers a ready source of backup service expertise to insure your IT system stays up and running.
- Create a Solid Basis for Seamless Expansion
Organizations often begin with an IT architecture implemented on a shoestring budget. Without a scalable framework, band-aid fixes often get thrown on top of a weak foundation. When a company grows, reliability and scalability issues can hinder the success of the business. These badly designed environments need careful analysis, smart long-term planning, and extensive IT expertise to evolve to a network architecture that can provide the solid foundation to handle critical business requirements and ease downstream growth.
- Interact with Problem Solvers Rather Than Product Sellers
Smaller businesses need guidance and technical training to negotiate an ever more complex maze of product alternatives capable of promoting business success and improving productivity. These companies do not need a computer consultant who is attempting to resell a certain vendor's technology. Network consulting and product selling can result in a situation where the recommended
solution is built around a profitable technology instead of the genuine needs of a business. Progent avoids these conflicts by offering only services rather than products. This enables Progent to align technical consulting with the best needs of customers.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of technical expertise, refined remote support tools, and understanding of corporate IT allow offices to avoid the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house resources.
Progent adds value by offering:
How Does My Business Start Receiving Online Network Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average more than a decade of real-world professional experience, at the forefront of IT support, performing a broad variety of technical tasks for an extensive array of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting staff. This means that you get not only expert IT help, but also a support engineer with field-tested methods for using technical knowledge to repair actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-premises help by the minute. As a result, you are charged just for received support. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no minimum fee and asks no retainer for support services provided during normal business hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast fixes so you will not be forced to permit less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent has little competition. Businesses who work with trusted freelance service providers or who maintain in-house support personnel benefit when Progent transfers information about critical technology and tested processes to make their IT environments more reliable, secure, and productive.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to offer round-the-clock remote monitoring services based on MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By uncovering possible problems before they result in downtime, network monitoring can keep your IT network from stressful and expensive availability losses.
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.