Fast and Affordable Remote Technical Support for Fort Wayne Indiana IT Networks
For organizations in Fort Wayne Indiana, Progent provides online support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online support to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to solve challenging networking issues, as well as the assistance of CISSP-qualified security consultants to handle high-level security design and troubleshooting jobs.
Progent's online support experts provide exceptional leverage due to the fact that they possess the real-world background and have access to the advanced tools necessary to solve most network problems rapidly. Efficient support lowers immediate costs because solutions accumulate minimal chargeable minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your company saves additionally with indirect costs by reducing or avoiding system outages and related losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced online consulting expertise is particularly helpful for organizations that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an option.
Progent's pricing policy for remote help is designed to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you owe exclusively for the services that you receive. In contrast to typical online service organizations, Progent asks for no startup fee or minimum job duration. Progent's one-minute billing unit and simple model for billing eliminate scenarios where speedy. minor fixes manage to turn into big bills. Progent's penchant for dealing with technical issues quickly means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of customized tools and proven processes which allow the maximum degree of efficiency for remote technical support and repair for information systems of all sizes. Progent provides secure VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's online support team to access your computer system remotely without violating system security.
Progent's advanced technical support reporting application keeps comprehensive histories for all support that Progent's customers have received. Progent's staff service personnel have the benefit of the details of support provided to each customer by every consultant. This archive of anomalies and solutions is organized as a conveniently accessible proprietary database that allows Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's high-level accreditations and close associations with key industry leaders such as Cisco and Microsoft open up additional massive technical support databases and permit quick access to vendors' in-house support staff so Progent's online consulting specialists can come up with the best solutions quickly.
Online support provided by Progent to clients in Fort Wayne Indiana include:
Certified MS Windows Expertise
Progent's Microsoft-premier online service experts offer network repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist your company with a broad range of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 migration, Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration consulting, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of affordable desktop services to assist your company to install, configure, troubleshoot, and manage workstations and laptops powered by Windows. Progent's PC desktop support services include offering Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco CCIE certification is the premier accreditation for network professionals, and certifies a consultant's network technology knowledge at the master level. CCIEs can handle the most challenging issues occurring in network planning, deployment, administration, security, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating problems with Cisco IOS Software network management utilities and developing alternate approaches or locating program patches. CCIEs offer exceptional value because their depth of experience allows them to solve problems rapidly. In many cases, less experienced service providers can struggle for many hours or even days with identical tasks that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can connect to your computer system via the latest remote troubleshooting tools to provide fast, secure, and affordable diagnosis and remediation.
Indianapolis Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Indianapolis.
Progent locations in Indianapolis Metro Area
Progent's Cisco CCIEs offer assistance with all of Cisco's market leading selection of networking products by offering services that include:
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's certified CISM and CISSP security and compliance consultants can provide a range of security services that can bolster the safety of your Windows, Apple macOS and OS X, Linux environment against internal or external threats or help you to recover quickly after a damaging penetration. Security services offered by Progent include: in depth network security and compliance assessment utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; quick recovery from virus and worm attacks; installing firewalls; establishing secure techniques for remote and mobile connectivity; protecting your email system from viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Progent can provide expert remote support services to help organizations of any size connect their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that seamlessly combine physical IT assets as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of public cloud integration services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent runbook for restoring services quickly following an outage. SRM provides centrally managed and automated recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and patches and can produce audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high level of automation regardless of the hardware making up the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide online support services to cover a broad range of information technologies including system architecture, email solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server hardware economization and simplified management in environments that combine Linux with Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also assist with transitioning from older systems to Windows or Linux environments. Progent's group-based methodology for resolving network issues enables fast escalation, when required, to engineers with task-relevant expertise to tackle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts service costs.
Major Linux platforms for which Progent offers expert support include:
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate managed services designed to allow small and medium-size businesses to benefit from the same advanced technology deployed by some of the industry's top corporations. The ProSight line of network management outsourcing services covers all critical areas of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to automate the entire threat progression including filtering, detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical data, apps and VMs that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide web-based management and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating tedious network management activities, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding devices that need critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT staff and your assigned Progent engineering consultant so that all looming issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's ability to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract IT programs. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the engineers required. Progent's background in these special fields of information technology enables clients to complete major initiatives within budget and on time. Progent's project-based remote engineering solutions include:
How Your Fort Wayne Business Can Contact Progent's Remote Support Experts
Help Desk Expertise
Progent's Help Desk programs for companies with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve complex problems.
Progentís Help Desk sharing services allow your business to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation (PSA) tool for handling service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk Call Center staff of veteran network professionals provides your customers in Fort Wayne Indiana rapid contact with an efficient support group with years of background offering phone help and remote troubleshooting for networks powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk the reputation as a crucial contributor to business performance, and Progent's policy is to fix rather than just record technical issues.
- Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Consulting Group provides remote advanced consulting expertise and education in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, programming, and training for familiar Microsoft business applications including CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information on Progent's consulting, customization, and education offerings, visit Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; cohesive management of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of System Center 2016, extend or optimize your current one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent offers businesses in Fort Wayne Indiana remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your environment so your network support is proactive and automated. By anticipating possible trouble spots before they grow into downtime, automated monitoring can avoid stressful and expensive network breakdowns. Progent can also use system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or systems powered by a mix of operating systems.
To get in touch with Progent about urgent online assistance with Microsoft, macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and startups in Fort Wayne Indiana, Progent's online network support specialists are ready to deliver expert and affordable IT support the moment your company has to have it. Long experience delivering online repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to repair IT problems quickly while avoiding the cost and lost productivity that comes with in-person support visits.
Even if your Fort Wayne business relies on a regular freelance support technician or employs a full time organization that know how to handle ordinary network issues, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless remote extension of your on-site resources for situations when your regular service personnel either lack the availability or the expertise to resolve unexpected system emergencies or especially complex integration problems.
Details of Progent's Remote Computer Support for Fort Wayne Indiana
Progent's phone support, Internet-based troubleshooting, network security expertise, and network management services offer companies in Fort Wayne Indiana the greatest leverage for your IT investment. Whether you need one-time phone help and Internet-based troubleshooting or full-time Help Desk call center support and system management, Progent's experts can provide your office enterprise-level network support while permitting you to avoid the cost and hassle of maintaining a full-service internal IT staff. Key features of Progent's online help program include:
- Fast Phone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to offices in Fort Wayne Indiana and is also ideal for networks in more remote areas that have a limited supply of technicians with proven expertise supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Partner consulting company, Progent has access to a broad array of Microsoft support tools, technical databases, and on-going training.
- By the Minute Billing to Reduce Expenses
Progent provides remote help on a per-minute billing plan, so you are billed only for the services you receive. Progent asks for no minimum charge for online support and asks for no periodic subscription fee for services provided during regular working hours. This saves you from facing big invoices for quick fixes.
- Availability of Cisco Certified Network Architecture Experts
Progent's registered experts for Cisco offers access to on-staff professionals with skill in planning, implementing, and supporting networking solutions powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build high-speed, reliable, and protected connectivity for fixed and mobile networking.
- Application Specialists Team
Progent's basic support services include technology integration, MS Exchange expertise, network security planning, and Help Desk sharing services. Progent's Experts group can provide world-class consulting expertise for specific business applications. Help offered by the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project Support
Office 365 integration support
Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Training
Power BI Solutions
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Project Management and Application Programming
MySQL Management Support and Application Design
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a convenient one-stop source for IT generalists and specialists, Progent is able to tailor fast, cost-effective, and thorough IT solutions that address the unique needs of your company.
- Advanced Online Access Tools
Protected remote connectivity allows Progent's support professionals to see precisely what your customers see. This makes it easier to find quick fixes to issues that might otherwise demand an expensive onsite service call. State-of-the-art online access tools and expert technicians together enable Progent to resolve most network issues rapidly and affordably. Progent is an industry leader in online support and remote network analysis.
- Support for Leading VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24x7 Support for Maximum Network Availability
For companies with line-of-business applications, Progent can provide optional 24x7 remote technical services. Combined with remote 24x7 network monitoring based on MS Operations Manager 2007, this service can help ensure maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are designed especially for budget-conscious organizations whose clients need immediate recourse to a Help Desk Call Center with effective telephone support and complete escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of technical knowledge, refined remote support tools, and familiarity with enterprise networking allow offices to escape the pitfalls of exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.
Progent stands out by offering:
How Does Our Company Start Getting Remote Computer Help from Progent?
- Certified Knowledge of Microsoft's Entire Line of Servers
Progent can provide in-depth expertise for Microsoftís popular server products with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 R2 support, Microsoft Windows Server 2003 maintenance, MS Exchange Server 2019 deployment, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 management, Microsoft Exchange 2007 Server and Exchange Server 2003 migration, plus MS SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-site help per minute. As a result, you pay just for delivered services. Progent does not impose a higher rate for after-hours or priority service, and within California or in areas where Progent offers in-person service, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and asks no retainer for services provided during normal working hours. Many service organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast solutions so you will not be tempted to allow less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to resolve technical issues that are within their comfort zone, Progent can concentrate on providing high-value services where Progent faces little competition. Companies who utilize familiar independent consultants or who employ internal IT personnel benefit when Progent passes on information about critical technology and tested methodologies to make their networks more reliable, secure, and productive.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to offer 24x7 system tracking services powered by MS System Center Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing possible issues before they cause lost productivity, network monitoring can keep your IT network from stressful and costly availability losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.