Immediate Online Support for Fort Wayne Indiana Computer Networks
Urgent Remote Consulting for Fort Wayne SystemsFor companies located in Fort Wayne Indiana, Progent provides remote support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered online support to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to help with complex networking issues, plus the assistance of CISSP-certified cybersecurity consultants to handle advanced security design and diagnostic issues.

Progent's online support engineers offer exceptional value because they possess the real-world experience and are equipped with the advanced technology needed to solve the majority of information system issues rapidly. Efficient support reduces immediate expenses since solutions use up minimal chargeable minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your organization benefits even more in indirect costs by minimizing or eliminating network outages and associated costs resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted management. Progent's advanced remote consulting know-how is especially helpful for organizations that depend on public clouds for vital network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an option.

Progent's pricing model for online help is designed to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced exclusively for the services that you actually get. Unlike typical online support organizations, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing do away with scenarios where fast solutions somehow end up as substantial invoices. Progent's skill at solving problems efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of customized technologies and field-proven methodologies that ensure the highest degree of effectiveness for remote consulting and troubleshooting for IT systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's Technical Response Center to link to your company's environment without compromising corporate security.

Progent's proven customer support reporting system stores extensive documentation of all service that Progent's clients have been provided. Progent's staff service personnel have access to the records of all help provided to each client by every Progent consultant. This archive of problems and responses is organized as an easily exploitable support database that allows Progent's remote technical engineers to share their experiences with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level certifications and close relationships with key industry leaders including Cisco and Microsoft open up other vast support databases and allow fast access to vendors' in-house support staff with the result that Progent's online consulting experts are able to come up with the most efficient resolutions promptly.

Online services available from Progent to businesses in Fort Wayne Indiana include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services designed to enable small and medium-size businesses to utilize the same advanced technology deployed by many of the industry's leading corporations. Progent's ProSight series of network monitoring and management services covers all critical areas of information technology such as email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning tools to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the complete malware attack progression including blocking, identification, mitigation, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital data, apps and virtual machines that have become unavailable or corrupted due to component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security vendors to provide web-based management and world-class security for all your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating appliances that need important updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you’re planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with information security regulations, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's preparedness to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup system that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the services of world-class online consulting professionals for contract IT programs. Progent's rates for longer-term development or consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology allows customers to execute major initiatives within budget and on time. Progent's project-based online consulting services include:

  • Call Center Support
    Progent's Help Desk Call Center service options for businesses with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all aspects of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most problems.

    Progent's Help Desk Call Center consulting support can support you in establishing an effective new Call Center or improving your current one, evaluating or modifying Help Desk software to meet the particular needs of your corporation, or providing temporary online staff to work with your existing Call Center resources during demanding events such as software migrations, mass upgrades, or installing new applications.

    Progent's Help Desk Call Center staff of experienced information technology professionals offers your clients in Fort Wayne Indiana instant contact with a dependable technical support group with substantial experience providing phone support and remote diagnostics for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk the reputation as a crucial enabler of business performance, and Progent's goal is to fix rather than just track IT issues.

  • Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting staff offers remote and in-depth consulting expertise and training in specific application fields that include ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting expertise, customization, and education for popular Microsoft applications including Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's consulting, customization, and training offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that include Linux, Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Fort Wayne Indiana remote hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your business so your network maintenance is proactive and automated. By exposing potential issues before they result in network outages, remote monitoring can avoid disruptive and costly network crises. Progent can also use network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or networks powered by a combination of operating systems.
How Your Fort Wayne Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent online assistance with Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Remote Support, call 1-800-993-9400, or see Contact Progent. For offices and startups in Fort Wayne Indiana, Progent's online computer support specialists are ready to deliver expert and economical system help the instant your organization needs it. More than 15 years of providing remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to solve IT problems rapidly while eliminating the expense and lost productivity that comes with in-person support visits.

Even if your Fort Wayne company works with a regular freelance support technician or employs a full time organization that know how to deal with common network issues, Progent’s Microsoft certified engineers can offer a convenient and seamless virtual extension of your local resources in cases when your usual IT support personnel either don't have the availability or the experience to address sudden system crises or especially complicated integration projects.

Advantages of Progent's Network Help for Organizations in Fort Wayne Indiana
Progent's online technical help services enable your Fort Wayne company to realize the advantages of immediate, expert IT support without the cost of maintaining a full-time IT organization. Your network will acquire added strategic value by being more reliable, productive, and secure. Advantages to your company include:

  • Convenient remote extension of your on-site support resources
    For most businesses in Fort Wayne Indiana, local network service resources, whether represented by independent consultants or an internal IT staff, can handle the majority of network problems. On the other hand, serious problems sometimes occur when your regular resources are overstretched or unavailable, and some problems may involve technology that is beyond the scope of your onsite service personnel. In these situations, Progent's on-call service specialists provide a convenient, fast, and budget-friendly solution to supplement your local help and to convey useful knowledge to increase your ability to deal with future problems locally.

  • Less Reliance on Individual Service Providers
    For IT support, smaller companies commonly depend on independent freelance service providers. While freelance consultants have smaller internal costs than larger support firms and can afford to charge marginally less, they are sometimes overbooked, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another client, sick, on a trip, or in training, the absence of backup help may require your business to wait for assistance during an emergency. As your network grows, network downtime and problems with vital software become more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent offers a ready source of reserve support expertise to insure your IT system stays up and running.

  • Create a Solid Foundation for Smooth Growth
    Organizations often begin with an information architecture implemented on a shoestring budget. Lacking a scalable framework, slap-dash repairs often get piled on top of an unstable foundation. When a company grows, stability and expandability problems can hinder the success of the business. These poorly designed environments need careful analysis, intelligent long-term planning, and wide IT expertise to upgrade to a system architecture able to provide the stable foundation to handle vital business demands and ease downstream growth.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller businesses need guidance and technical training to negotiate an increasingly complicated array of product options capable of promoting business growth and improving efficiency. Businesses do not need a computer engineer who is attempting to sell a certain vendor's technology. Network consulting and product selling can result in a situation where the proposed solution is designed around a profitable product instead of the genuine needs of a business. Progent eliminates these conflicts by offering just services rather than products. This enables Progent to align IT consulting with the best needs of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT experience, fine tuned remote support software, and familiarity with enterprise networking allow offices to avoid the pitfalls of excessive dependence on smaller service firms, independent freelance service providers, or limited internal IT help.

Progent stands out by providing:

How Does Our Company Begin Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.



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    Progent offers organizations of any size world-class IT online or onsite consulting services for information systems based on Microsoft Windows technology and Microsoft's .NET servers including MS Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Premier IT consulting experts also offer security expertise for companies varying in size from the small office to the global enterprise.

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    Microsoft Small Business Server (SBS) is an affordable collection of essential servers that offers the basis for a powerful but manageable IT network. The IT demands of the Microsoft .NET products bundled with Microsoft Small Business Server requires a computer consultant with real-world background designing and building cohesive, comprehensive business technology environments. Progent's SBS Server consultants have an average of more than a decade of background integrating business networks founded on Microsoft platforms. This experience assures you success in deploying, managing, and troubleshooting network environments that include the Microsoft Small Business Server suite of servers and productivity software.

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    Progent offers the expertise of BlackBerry-premier experts who can help small organizations to plan, administer, and troubleshoot BlackBerry technology affordably and effectively, doing away with the need for an internal BlackBerry expert and minimizing the cost and distraction of maintaining a mobile wireless workgroup. Progent's BlackBerry engineers have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE engineers, and CISSP and CISM-certified security professionals. This breadth of expertise, combined with Progent's efficient online support model, offers small and mid-size businesses a cost-effective solution for integrating BlackBerry devices and software productively into their information system.

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    Progent's Microsoft authorized experts provide three ways to help medium-size and large businesses develop a cost-effective and successful in-house Computer Support Helpdesk. Progent's help desk consulting services include ROI analysis, process study and improvement, executive reporting, training of in-house personnel, and documentation of processes. Progent's Software Selection and Deployment Services help companies sift through the various top level Help Desk software packages available and determine which products might be excessively expensive, miss key functions, or align badly with your company's business goals. Progent also offers temporary staffing for businesses who want to augment their internal Help Desk team for occasional projects or to fill in for vacationing or indisposed personnel.

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    Cisco's security and offsite connection technology for small companies offer a comprehensive range of easy-to-administer security solutions to help safeguard your local and remote network infrastructure. Cisco's Virtual Private Network product family includes switches, firewalls, intrusion detection devices and Virtual Private Network concentrators. Progent's professional consulting staff includes field-proven specialists with Cisco CCIE and Cisco Certified Network Professional qualifications who are able to help your business to select Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and other Cisco security solutions that align most closely with your business objectives.

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    Microsoft Dynamics GP 2010 software is a full-featured business management and analytics platform that unifies information and processes throughout your company, interfaces easily with other solutions, and brings together workers, clients and vendors unrestricted by time or place. Created for small to mid-size companies, MS Dynamics GP 2010 and Microsoft Dynamics GP Release 10.0 provide functionality for financials, analytics and reporting, project management, inventory and order processing, eCommerce, HRM, CRM, field force automation, manufacturing, retail, and web-based business services. Progent can help you set up and manage a robust, secure server and communications infrastructure to support Microsoft Dynamics Great Plains, and can give you access to expert Great Plains professionals to help your company exploit the full power of Dynamics GP/Great Plains 2010.

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    Progent’s Microsoft-certified engineers can help your organization to enhance your desktops from 32 to 64 bits. Progent can help you to calculate the risks and benefits of migrating to 64-bit PC desktop computing, design an efficient migration strategy that minimizes operational disruptions, and deliver inexpensive, professional remote help to aid your organization to configure 64-bit PC desktop operating systems and applications on your existing computers.

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    Progent offers the part-time or temporary services of a veteran CIO who can offer a broad perspective to help your company pick and support IT solutions appropriate for your current situation and that can serve as a solid foundation for your growth. Progent's part-time CIO consulting services offer economic leverage to organizations trying to maximize the benefits from their IT investment but who are unable or hesitant to take on another executive-level manager to their head count. Since Progent is vendor-agnostic, with a sizable staff of engineers certified to maintain all leading OS platforms and connectivity technologies plus a broad selection and application software, Progent is in an ideal position to provide objective advice along with expert technical help for creating IT systems that match the particular needs of your business.

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    Microsoft Lync Server 2010 supports IM, Presence, voice/video conferencing, desktop collaboration, as well as IP-based and public switched telephone network calling. Lync 2010 can enhance the capability of Exchange Server, SharePoint Server and Office desktop or Office 365 and simplify administration via integration with Windows AD. Lync 2010 can also reduce capital and operational costs by doing away with Voice-over-IP equipment and subscription fees, PBX systems, or conventional video conferencing solutions. Progent's certified IM and Presence consultants offer online and onsite support to help your company to manage and repair your current Lync 2010 deployment or assess the advantages of upgrading from Lync to Skype for Business, which is the new version of the product family. Progent can also assist your organization to plan and execute a smooth Skype for Business migration.

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    Progent's expert consultants can show you how to define and deploy an efficient in-place Exchange Server 2007 migration strategy that minimizes productivity downtime, reduces long-term service demands, and makes your Exchange 2007 Server easy to manage. For complicated multi-server or multi-site upgrades, Progent has the background to finish your move rapidly and affordably. Progent's Microsoft Exchange 2007 help, repair, and consulting services include assistance with the integration of third-party enhancements of Exchange Server 2007 that are best aligned to your business needs.

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    Microsoft Windows Server 2012 R2 Hyper-V improves virtualization in important areas such as multitenancy, agile infrastructure, cloud readiness, expandability and performance, and fault tolerance. Progent's Microsoft-certified consultants can assist your business to take advantage of Hyper-V to deploy and maintain virtual servers to cut IT expenses and improve availability.

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    Progent's certified consultants can assist you you to evaluate the benefits of Windows Server 2008 for your business, develop test programs and rollout strategies, integrate Windows Server 2008 with your network environment and workload, educate your support personnel how to run enhanced administration tools, and provide continuing consulting and troubleshooting via budget-friendly alternatives such as Helpdesk support and online technical assistance.

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    Cisco has developed an extensive product line of routers that includes appliances designed to deliver the protection, bandwidth, and availability demanded by customers ranging from small offices to global enterprises. Cisco routers include support for redundancy, transparent failover, and backup power for improved reliability and network uptime. Progent can help you select and integrate Cisco routers to establish a solid infrastructure for your network and to make it economical to grow as you add new users, start new offices, deploy new services, extend your network to clients and partners, and manage an increasingly mobile workforce. Progent can provide expertise in a variety of routers based on Cisco's IOS platform, including the Cisco 800 family of small business routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 1900 and 4000 G2 ISR routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, CRS Carrier Routing System for the network core, plus legacy 2500 and 2700 Series Routers.

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    Microsoft Small Business Server (SBS) is an affordable suite of essential servers that offers the basis for a feature-rich but easy-to-manage information. The integration requirements of the Microsoft .NET functions bundled with Microsoft Small Business Server 2011 requires an IT expert with real-world background and extensive knowledge in planning and building effective and comprehensive information technology solutions. Progent's Microsoft-certified consultants have extensive experience with the technologies built into Microsoft SBS 2011 and SBS 2008. This expertise ensures you success in deploying, managing, and troubleshooting network solutions based on the Microsoft SBS suite of servers and programs.

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    Progent’s Microsoft certified consultants provide a variety of support services for Dynamics GP/Great Plains. Microsoft Dynamics GP/Great Plains is a Microsoft financial package and corporate management solution based, like all Microsoft financial tools, on the expandable and familiar platform of Microsoft Windows technology. Dynamics GP 2010, the latest version of Microsoft financial products in the Microsoft Dynamics GP/Great Plains family, offers a cost-effective solution for managing and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and HR. Microsoft Dynamics GP is simple to deploy and configure, and with its modular design you are able to license only the capability you currently require, with the ability to expand users and enlarge functionality when necessary. Progent’s Dynamics GP Software consulting experts can help you install, customize and manage Dynamics GP 2010 as well as earlier versions of Dynamics GP.

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    Progent's Microsoft-certified consultants offer online or onsite expertise to help businesses of any size to design, implement, administer, and troubleshoot a backup/restore solution built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent can help you to migrate from earlier releases of SCDPM or from a different backup/recovery system, and Progent can optimize your SCDPM 2012 deployment for onsite, cloud, or hybrid datacenters. Progent offers occasional help for resolving especially challenging issues, or full project management services. Progent can also assist your business to design Data Protection Manager into an enterprise-class disaster recovery strategy.

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    Progent's Citrix-authorized consultants can help your company to understand the business advantages of XenServer as well as additional Citrix platforms, and can help you to plan, test, execute, troubleshoot, and maintain a XenServer installation. Progent can in addition assess your current Citrix technology environment and help you to optimize consolidation, responsiveness, protection, availability, and recoverability.

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    Progent can provide the temporary assistance of a seasoned Chief Information Officer who can provide a broad perspective to help you pick and maintain IT technology to meet your present situation and that can be a firm foundation for your growth. Progent's part-time Chief Information Officer services provide financial leverage to companies who want to maximize the impact of their network investment but who are unable or hesitant to take on another executive-level manager to their head count. Since Progent is vendor-neutral, with a large staff of consultants certified to maintain all leading operating systems and networking technologies plus a broad selection and business applications, Progent is in an ideal situation to provide unbiased recommendations as well as expert technical support for developing IT solutions that match the special requirements of your business.

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    Progent can deliver a variety of low-cost online and on-premises support services to assist your business to configure, manage, and troubleshoot desktops and mobile devices based on Microsoft Windows, macOS/OS X, iOS, Android, or Linux.

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    Progent's Cisco CCIE-certified networking experts have extensive experience helping ISPs to architect, implement, administer, tune, and debug high-availability, extensible network solutions appropriate for public networks.

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    Progent offers the support of a certified VMware VCDX expert to help you plan, configure, administer and troubleshoot VMware vSphere-based virtualization solution for on-premises datacenters, cloud environments, or hybrid deployments. Progent offers world-class expertise for deploying and configuring VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery. Progent offers extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery.

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    Progent's Linux support experts offer small businesses and developers help with administering and supporting Linux systems that coexist with Microsoft-powered networks. Progent offers your organization contact with Linux experts, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide range of expertise provides you with a convenient one-stop source to help you build and manage a protected and reliable cross-platform network and communications infrastructure that supports Linux and Microsoft coexistence by integrating Microsoft Windows with major Linux derivatives such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandrake, Debian GNU/Linux, and Slackware Linux.

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    Progent's Microsoft-certified consultants can help businesses of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from an earlier version of Microsoft Windows. Remote and on-premises evaluation and migration services for Windows 10 provided by Progent include Return on Investment estimates, project supervision, application compatibility testing, test lab systems, virtualization architecture, Cloud solutions, mobile device management and synchronization, telecommuter connectivity, security and compliance, automated provisioning and management, network design, wired/wireless convergence, disaster recovery planning, custom training for network management personnel and users, and post-migration consulting support.

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    The Certified Information Systems Auditor accreditation is a globally recognized qualification that signifies expertise in IS security auditing. Certified by ANSI, the CISA credential has candidates undergo a comprehensive test given by the ISACA professional group. Progent offers the services of a CISA-Premier network security audit professional trained to assist businesses in the fields of information systems audit services, information technology governance, network assets and infrastructure lifecycle, information technology support, protection of data resources, and business continuity planning.

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    Progent’s Microsoft-premier engineers can help your organization to enhance your workstations from 32 bits to 64 bits. Progent can assist you to calculate the risks and advantages of moving to 64-bit PC desktop computing, design an affordable upgrade strategy that reduces operational interruptions, and offer economical, professional online help to aid your company to install 64-bit PC desktop operating systems and application software on your current hardware.

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