Fast and Affordable Online Troubleshooting for Fort Wayne Indiana IT Networks
Immediate Remote Consulting for Fort Wayne NetworksFor organizations located in Fort Wayne Indiana, Progent offers remote technical support for information systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to help with complex networking problems, plus the assistance of CISSP-certified security consultants to handle advanced security design and diagnostic issues.

Progent's remote technical support experts provide excellent value because they have the practical background and are equipped with the advanced technology necessary to resolve most network issues rapidly. Efficient support lowers direct costs because service calls use up fewer chargeable minutes. Online help also eliminates the expense of sending a consultant to your office. Your organization benefits additionally with incidental costs by minimizing or eliminating system downtime and related losses due to business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive remote technical support experience is especially helpful for businesses that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an option.

Progent's pricing model for remote help is structured to leverage your network support dollar. Progent charges on a per-minute basis for phone assistance, so you pay only for the services that you receive. In contrast to many online service companies, Progent imposes no initialization charge or minimum fees. Progent's per-minute billing unit and clean policy for pricing save you from scenarios where quick fixes somehow turn into large invoices. Progent's skill at handling technical issues quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered an array of optimized technologies and proven methodologies which permit the maximum level of efficiency for online help and troubleshooting for IT networks of any size. Progent offers secure VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's online support team to link to your company's network remotely without violating network security.

Progent's powerful customer support database application includes detailed documentation for all support that Progent's customers have received. Progent's authorized engineers have access to the records of all help delivered to each Progent customer by every engineer. This archive of problems and fixes is stored as a quickly exploitable support database that allows Progent's online support experts to share their knowledge company-wide to ensure that the quality of Progent's technical support improves over time. Progent's advanced accreditations and working relationships with key vendors including Cisco and Microsoft open up other extensive support databases and allow priority response from manufacturers' in-house engineering staff so Progent's remote service experts are able to arrive at the most efficient solutions in the least time.

Remote technical services provided by Progent to companies in Fort Wayne Indiana include:

ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price managed services intended to allow small and mid-size organizations to utilize the same advanced technology used by some of the world's top enterprises. Progent's ProSight suite of network monitoring and management services covers all key facets of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the complete malware attack lifecycle including blocking, identification, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with advanced backup/restore product companies to create ProSight Data Protection Services, a selection of management offerings that deliver backup-as-a-service. ProSight DPS products manage and monitor your data backup operations and enable transparent backup and fast recovery of vital files, applications, system images, and VMs. ProSight DPS helps you protect against data loss caused by equipment failures, natural disasters, fire, cyber attacks such as ransomware, human mistakes, malicious insiders, or software bugs. Managed backup services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide businesses of all sizes a versatile and affordable alternative for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT system. In addition to optimizing the protection and functionality of your IT environment, Progent's software/firmware update management services permit your IT staff to focus on line-of-business projects and tasks that derive maximum business value from your network. Find out more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication. Duo supports one-tap identity verification with iOS, Android, and other personal devices. Using Duo 2FA, when you log into a protected online account and enter your password you are requested to confirm your identity on a unit that only you possess and that is accessed using a different network channel. A broad range of out-of-band devices can be used as this added means of ID validation including a smartphone or watch, a hardware token, a landline phone, etc. You can designate several verification devices. To learn more about ProSight Duo two-factor identity validation services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of in-depth reporting tools created to integrate with the top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like spotty support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to provide web-based control and world-class security for your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, track, enhance and debug their connectivity hardware like switches, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding appliances that need important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT staff and your assigned Progent consultant so any potential issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's ability to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup/recovery system that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology programs. Progent's rates for longer-term development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's experience with these special fields of computer technology enables clients to complete critical projects within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center programs for businesses with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle challenging problems.

    Progent's shared Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on the top professional services automation tool for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center team of experienced information technology consultants offers your customers in Fort Wayne Indiana fast assistance from an efficient network service resource with substantial experience providing telephone-based help and online troubleshooting for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk the reputation as a significant driver of business success, and Progent's policy is to solve rather than merely document network issues.

  • Business Applications Services: Education, Customization, and Integration
    Progent's Applications Consulting staff offers online and in-depth consulting support and education in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and education for Microsoft applications including CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To learn additional information about Progent's expertise, programming, and training services, visit Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts can provide world-class online and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of Microsoft System Center2, extend or optimize your current one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver businesses in Fort Wayne Indiana remote hybrid network monitoring by providing System Center Operations Manager expertise. Progent can adapt SCOM for your environment so that your computer support is proactive and automated. By detecting possible trouble spots before they result in crashes, automated monitoring can minimize inconvenient and costly information system breakdowns. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems that support multiple operating systems.
How Your Fort Wayne Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent remote support with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Fort Wayne Indiana, Progent's online computer support specialists can deliver effective and affordable system help whenever your company requires it. More than two decades of delivering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to refine remote access tools to solve IT problems quickly while avoiding the cost and lost productivity associated with on-premises service visits.

Even if your Fort Wayne business works with a regular independent support technician or employs a full time organization that can deal with typical network problems, Progent's Microsoft certified engineers can still offer a convenient and transparent remote expansion of your local resources for situations when your usual IT support personnel either lack the availability or the expertise to solve sudden system emergencies or particularly tough integration problems.

Advantages of Progent's IT Support for Companies in Fort Wayne Indiana
Progent's remote support services allow your Fort Wayne business to realize the benefits of timely, enterprise-class network support without the expense of managing a full-time IT organization. Your information system will acquire added business value by becoming increasingly available, productive, and secure. Benefits to your business include:

  • Seamless virtual extension of your local IT resources
    With most organizations in Fort Wayne Indiana, nearby computer service resources, whether consisting of freelance consultants or an internal IT staff, can solve typical network problems. However, IT crises can strike when your regular support personnel are overstretched or absent, and some trouble may be associated with IT products that is beyond the scope of your usual service people. In these situations, Progent's online support experts offer a convenient, quick, and budget-friendly solution to supplement your regular resources and to pass on useful information to improve your ability to resolve future issues locally.

  • Less Dependence on Freelance Consultants
    For IT maintenance, smaller organizations often depend on independent freelance service providers. Although independent consultants carry less overhead than big consulting firms and can afford to charge marginally less, they are often overextended, making it difficult to respond rapidly to crisis situations. If an independent service provider is occupied with another client, ill, on a trip, or in training, the lack of reserve help may require your business to wait for help during an emergency. As your business grows, system downtime and problems with critical software become more costly. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides a ready source of backup support experts to make sure your IT system is always up and running.

  • Build a Scalable Basis for Seamless Expansion
    Businesses often begin with an IT architecture created on a shoestring budget. Without a scalable infrastructure, slap-dash fixes often get thrown onto a weak foundation. When a company grows, stability and scalability issues can hinder the productivity of the organization. Such poorly built systems require proper assessment, smart long-term planning, and extensive IT expertise to upgrade to a network infrastructure able to deliver the stable foundation to handle critical business demands and ease future growth.

  • Work with Problem Solvers Rather Than Product Resellers
    Smaller businesses require guidance and technical education to negotiate an ever more complex maze of technology alternatives capable of accelerating business growth and enhancing efficiency. They hardly need a network consultant who is trying to earn a commission on a certain vendor's technology. Network consulting and product sales can lead to a scenario where the proposed solution is built around a profitable product instead of the genuine needs of a client. Progent avoids these conflicts by selling just services instead of products. This enables Progent to match technical consulting with the real needs of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical experience, fine tuned remote support software, and familiarity with enterprise networking allow offices to avoid the pitfalls of excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

How Does Our Company Start Receiving Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.



An index of content::

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    Progent's Test and Training Lab located at the QTS Data Center can be used for testing mission-critical applications, developing cost-effective system upgrade procedures, assessing and tuning performance, designing or verifying business continuity strategies, mitigating compatibility issues, and building training environments for new products and technologies. For Progent customers who lack adequate internal resources to assemble proper pilot environments, Progent's Test and Training Lab reduces capital costs and engineering risk while keeping critical IT initiatives on schedule.

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    The current ASA 5500-X Family of firewalls with Firepower Services offer substantially more value than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX security appliances for new installations. Progent's Cisco-premier CCIE network experts can assist you to maintain your legacy PIX or Cisco ASA 5500 security appliances or upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to design, configure, optimize, manage and troubleshoot firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.

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    Exchange 2013 incorporates significant improvements to the functionality of Exchange Server 2010 and delivers powerful innovations plus a revamped architecture. These enhancements favorably impact vital areas such as manageability, high availability (HA), security and compliance, operational costs, collaboration, expandability, performance, compatibility, and the user experience. Progent's certified Exchange Server 2013 consultants can help you understand the potential advantages of migrating to Exchange 2013, design a cost-effective test and rollout strategy, and train your IT staff to manage your Microsoft Exchange 2013 solution. Progent also offers ongoing online consulting and support and management for Exchange 2013.

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