Fast Remote Support for Fort Wayne Indiana Computer Networks
For organizations in Fort Wayne Indiana, Progent offers online help for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have provided online support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with complex infrastructure issues, plus the assistance of CISSP-certified cybersecurity experts to help with high-level security architecture and troubleshooting issues.
Progent's online technical support engineers offer excellent value because they have the practical experience and are equipped with the advanced technology needed to resolve most information system problems quickly. Efficient support reduces direct expenses since service calls use up fewer chargeable minutes. Remote help also eliminates the cost of sending a consultant to your site. Your company saves additionally in incidental expenses by minimizing or eliminating network downtime and related losses resulting from business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced remote technical support experience is particularly important for organizations that rely on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an option.
Progent's pricing policy for online support is structured to stretch your IT service investment. Progent charges by the minute for phone assistance, so you are billed exclusively for the support that you actually get. In contrast to many remote support organizations, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and clean model for pricing prevent situations where fast solutions manage to end up as major invoices. Progent's penchant for solving technical issues quickly means you saves cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of customized technologies and proven methodologies which permit the maximum level of effectiveness for online engineering help and troubleshooting for IT networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the staff of Progent's online support team to connect to your network without compromising system security.
Progent's advanced technical support reporting application maintains detailed records of all support that Progent's clients have been provided. Progent's team engineers have the benefit of the records of all help rendered to each Progent client by any Progent engineer. This history of issues and resolutions is organized as a quickly accessible support database that allows Progent's remote technical experts to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support grows daily. Progent's high-level certifications and working relationships with key industry leaders including Cisco and Microsoft open up additional vast support knowledge bases and permit quick response from vendors' internal engineering staff so Progent's online service experts are able to determine optimal solutions in the least time.
Remote support services offered by Progent to companies in Fort Wayne Indiana include:
Certified MS Windows Expertise
Progent's Microsoft-premier online service engineers offer network troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help your company with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration expertise, Microsoft Teams integration, Skype for Business planning and deployment consulting, Lync Server integration, and Microsoft Communications Server upgrade,
Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop support services to assist your company to install, integrate, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's desktop support services include offering Windows 10 integration support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking professionals, and certifies an individual's networking skills at the expert level. CCIEs can deal with even the most complex challenges occurring in network infrastructure design, integration, maintenance, compliance, and repair. Cisco CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network management utilities and coming up with alternate approaches or locating program updates. Cisco CCIEs are an excellent value because their deep expertise permits them to fix problems quickly. In many instances, less experienced consultants can struggle for many hours or even days with the same tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can tie into your computer system by means of advanced remote support tools in order to perform efficient, secure, and affordable diagnosis and repair.
Indianapolis Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Indianapolis.
Progent locations in Indianapolis Metro Area
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's popular family of networking products. Cisco technology consulting available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers consulting, Catalyst switch consulting and support, Nexus switch support, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco Voice over IP phones and IP video phones solutions and wireless IP phones integration, Cisco Meraki wireless access point planning and configuration, Aironet APs engineering services, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security Setup and troubleshooting assistance, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent also offers remote and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Professionals
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of security services to strengthen the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help your business to clean up quickly following a damaging penetration. Security solutions offered by Progent include: comprehensive data security assessment using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; rapid recuperation from virus and worm attacks; integrating firewalls; establishing safe architectures for remote and mobile connectivity; defending your messaging system against viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide expert remote support to help businesses of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that utilize local resources as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a consistent process for recovering applications and services quickly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and patches and can produce audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and administer a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud tools for managing private and public cloud and hybrid cloud environments that deliver high availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high degree of automation regardless of the hardware making up the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide phone-based support services to address a wide range of information technologies including network infrastructure, email solutions, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and simplified administration in environments that include Linux-based systems and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with migration from legacy applications to Windows or Linux environments. Progent's group-oriented approach to solving technical issues enables quick escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and lowers service expense.
Major Linux variants for which Progent can provide expert support include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge technology deployed by many of the world's top enterprises. The ProSight portfolio of network management outsourcing services addresses all key facets of information technology including email protection, security and compliance, automated backup/recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the entire threat lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, applications and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, when needed, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to provide web-based management and comprehensive security for all your email traffic. The powerful structure of Email Guard combines cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, reconfigure and debug their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding devices that require critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so all potential problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with information security regulations, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup environment that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent offers the services of seasoned remote consulting experts for contract information technology programs. Billing rates for longer-term development or consulting projects are set based on the level of expertise of the consultants assigned. Progent's background in these important areas of computer technology enables customers to execute critical initiatives economically and on schedule. Progent's special online consulting services include:
How Your Fort Wayne Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk service offerings for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, shared Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's regular desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle the most issues.
Progentís shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution based on the top PSA tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Call Center team of veteran information technology experts provides your computer users in Fort Wayne Indiana fast access to a reliable technical support group with substantial background delivering phone consulting and online troubleshooting for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center perception as a significant driver of business productivity, and Progent's target is to solve and not just track network issues.
- Business Applications Support: Education, Programming, and Integration
Progent's Applications Experts staff offers online and in-depth consulting expertise and training in special application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, custom development, and education for Microsoft business applications such as CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's expertise, custom programming, and training services, refer to Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that include Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Fort Wayne Indiana online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to fit your business so that your IT maintenance is proactive and automated. By spotting possible problems before they grow into network outages, proactive monitoring can avoid disruptive and costly service failures. Progent can also use network monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments that support a variety of platforms.
To contact Progent about emergency online help with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Fort Wayne Indiana, Progent's online network support engineers are ready to provide professional and cost-effective system support the moment your business requires it. More than a decade of providing online technical assistance has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to fine tune online access tools to solve network problems quickly while avoiding the expense and lost time that comes with on-premises support calls.
Even if your Fort Wayne office deals with a regular freelance support technician or maintains a full time organization that know how to deal with the majority of computer issues, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and transparent remote extension of your on-site resources for situations when your usual IT support personnel either lack the availability or the knowledge to solve sudden network crises or particularly tough integration problems.
Features of Progent's Online Network Services for Fort Wayne Indiana
Progent's phone support, remote troubleshooting, system security expertise, and network management services give companies in Fort Wayne Indiana the greatest leverage for your support budget. Whether you need one-time phone support and remote troubleshooting or full-time Help Desk services and system management, Progent's experts can deliver your company world class network support while permitting you to avoid the cost and hassle of running a large in-house IT organization. Key features of Progent's online help services include:
- Immediate Phone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to companies in Fort Wayne Indiana and is also ideal for customers in more remote regions that have a limited supply of technicians with proven expertise supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a wide range of Microsoft support utilities, service databases, and on-going education.
- By the Minute Billing to Minimize Costs
Progent provides online support on a minute-by-minute basis, so you pay only for the support you use. Progent asks for no minimum fee for phone help and requires no ongoing subscription fee for services delivered during regular business hours. This keeps you from facing big bills for routine repairs.
- Access to Cisco Certified Network Infrastructure Professionals
Progent's registered experts for Cisco can provide access to on-staff specialists with experience in designing, implementing, and managing networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, high-availability, and secure connectivity for fixed and mobile networking.
- Application Experts Consulting
Progent's core consulting offerings include system integration, Microsoft Exchange expertise, network security design, and Co-managed Help Desk services. Progent's Application Experts Team offers in-depth consulting expertise in critical application areas. Help offered by the Application Experts Group covers:
Dynamics GP Support and Programming
MS Project and Project Online Support
Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Development and Training
Power BI Consulting Services
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and SQL Server 2014 Application Programming and Debugging
Oracle Database Administration and Software Development
MySQL Database Administration and Application Programming
Apple Mac Integration
Amazon Marketplace Web Service Application Development
By offering a full service one-stop resource for network generalists and application experts, Progent can deliver timely, inexpensive, and thorough information technology solutions that fit the special needs of your company.
- State of the Art Online Access Tools
Protected remote access permits Progent's service professionals to observe precisely what your customers see. This makes it easier to find quick fixes to issues that might otherwise require a costly personal service call. Effective remote connectivity tools and expert engineers together allow Progent to repair most IT problems quickly and economically. Progent is an industry leader in online troubleshooting and automated network monitoring.
- Compatibility with Popular VPN Gateways
Progent supports secure Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24x7 Service for Maximum System Uptime
For businesses with mission-critical applications, Progent offers optional round-the-clock remote support services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager, this service can help produce high system availability.
- Help Desk Call Center
Progent's Help Desk support services are intended specifically for budget-conscious organizations whose workers need instant access to a Help Desk service with effective phone support and complete escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, range of IT background, fine tuned support tools, and familiarity with enterprise networking enable offices to avoid the pitfalls of excessive reliance on smaller consulting firms, independent freelance service providers, or limited internal IT help.
Progent stands out by offering:
How Does Our Company Start Receiving Online Computer Support from Progent?
- Certified Knowledge of Microsoft's Full Family of Servers
Progent can provide world-class expertise for Microsoftís leading server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration consulting, Microsoft Windows Server 2008 support, Microsoft Windows 2003 Server upgrades, MS Exchange Server 2019 deployment, MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange Server 2003 moves, plus MS SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to charge for online support and on-site visits by the minute. As a result, you pay just for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no minimum charge and asks no retainer for services delivered during regular working hours. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for quick repairs so you won't be forced to allow minor problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or local service firms who provide minimal documentation or specifics of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support documentation transmitted by every staff member to every customer. The discipline of detailing and organizing service activity allows more effective service and avoids a slew of common problems such as when a service client is effectively held hostage to a consultant who refuses to let go of vital service information.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to provide round-the-clock network monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating potential problems before they result in downtime, network monitoring can save your IT network from stressful and expensive service losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.