Consulting and Technical Support for BlackBerry Environments
RIM BlackBerry Consulting ServicesBlackBerry wireless PDAs were at one time among the most successful products for maintaining anytime-anywhere access to email, calendars, web applications, and other vital business information. Progent offers Fort Worth, Texas businesses support from BlackBerry-certified experts who can help organizations to maintain their BlackBerry environments or transition smoothly to a current smartphone solution.

As the complexity of small business networks has expanded, and as the need for world-class protection, reliability, and disaster recovery has become the standard for companies of all sizes, effective deployment and support of RIM BlackBerry solutions has grown more difficult. To address areas like data protection, business continuity, and synchronization of BlackBerry PDAs with diverse messaging servers and company databases, small organizations often resort to external consulting firms who specialize in BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-premier consultants who can assist small businesses to design, administer, and repair BlackBerry-based environments affordably and effectively, eliminating the requirement for an in-house BlackBerry solutions expert and reducing the cost and hassle of supporting mobile work groups. Progent's BlackBerry technology engineers have extensive experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security professionals. This range of knowledge, combined with Progent's efficient remote service delivery capabilities, provides small businesses an economical solution for integrating BlackBerry products productively into their IT system.

Progent's consultants can help you with SQL Server 2016 integration support, Microsoft SQL 2014 deployment and Microsoft Exchange setup so that your data and email systems function optimally with BlackBerry BES Server. Progent can also assist you to migrate from previous versions of BlackBerry and Microsoft software, set up streamlined management tools to enable you to track and control BlackBerry devices throughout your business, define security policies that are right for your company, customize mobile applications, and ensure that your IT network infrastructure is properly configured to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help make sure that your BlackBerry data is included in your scheduled backup processes so that it can be recovered quickly and safely.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.

Onsite IT Consulting
Progent locations in Dallas Metro Area

City Address Phone Link
Addison 5080 Spectrum Drive, #1000
Addison, TX 75001
(469) 317-9411 Addison Network Support Services
Allen 1333 W McDermott, Suite 150
Allen, TX 75013
(469) 342-0443 Allen Network Support Services
Arlington 500 E Front St, #160
Arlington, TX 76011
(817) 751-7716 Arlington Network Support Services
Dallas 3710 Rawlins St, Suite 1420
Dallas, TX 75219
(214) 446-3777 Dallas Network Support Services
Fort Worth 1617 Park Place Avenue
Fort Worth, TX 76110
(682) 267-0022 Fort Worth Network Support Services
Garland 675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
(469) 649-1400 Garland Network Support Services
Irving 5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
(469) 565-9652 Irving Network Support Services
Plano 5700 Granite Pkwy, Suite 200
Plano, TX 75024
(469) 929-2939 Plano Network Support Services
Southlake 550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
(817) 756-6968 Southlake Network Support Services


Consulting and Technical Support Services for BlackBerry BES Server
BlackBerry Enterprise Server (BES) streamlines management and maintenance of RIM BlackBerry wireless handsets, offering a single platform for handling critical tasks such as device installation, updates, and deactivation while also providing a strong infrastructure for security and high availability. BlackBerry Enterprise Server supports transparent integration between Microsoft Exchange Server, Groupwise, or Domino messaging platforms and BlackBerry users and supports remote synchronization.

BlackBerry Enterprise Server Troubleshooting Help

BlackBerry BES Server includes a wealth of security capabilities starting with automatic encryption of messages sent between a BlackBerry device and BlackBerry BES Server based on Advanced Encryption Standard (AES) or Triple DES. BlackBerry BES Server also allows great flexibility in selecting degrees of security to meet the special requirements of your company's network. Progent's BlackBerry certified engineers can help you to choose advanced security features and activate them wirelessly. Samples of these over-the-air selectable security features include:

  • Disable a device
  • Erase information from a missing BlackBerry smartphone
  • Disable Bluetooth functionality
  • Activate built-in protection against malware

BlackBerry BES Server also offers versatility in determining how to prevent BlackBerry users from loading or executing unsecure or unauthorized code. Progent can assist you to choose blocking techniques like:

  • List precisely what programs are allowed on the device
  • Block third-party software from using persistent storage on the BlackBerry device
  • Determine what functions third-party programs can access on the smartphone
  • Restrict the types of access third-party programs running on the device can initialize
  • Block all third-party software from being installed or executed on the device

Some Ways That Progent Can Assist You to Manage and Support Your BlackBerry Solution
Progent can deliver an experienced engineer who has been awarded certifications from RIM in all major aspects of BlackBerry integration. Progent's BlackBerry consulting skills range from troubleshooting synchronization problems to architecting wireless productivity solutions based on BlackBerry Enterprise Server (BES). These RIM BlackBerry credentials and their associated practice areas include:

BlackBerry Certified Support Specialist
Blackberry Consulting FirmA Progent BlackBerry Certified Support Specialist can help you to perform basic support operations including setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, launching e-mail filters and auto-signature, modifying user profiles, update BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to run with your company email software. Progent's seasoned experts can also assist you to resolve a broad range of issues concerning synchronization, device recognition, messaging consistency, web browsing, wireless connectivity, IM, workstation application installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering countrywide online support for small business IT networks, Progent can provide responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your wireless support expenses at a minimum and, by handling issues quickly, maximizes the productivity of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist can provide the skills required to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry expert can help you to use tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to perform critical tasks such as resolving enterprise activation issues, adding and removing BlackBerry device users, setting activation passwords, implementing wireless program installation and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry engineers can also assist you to use administration software like the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and using WiFi for enterprise activation. Also, Progent can help you understand the function of IT policies in the BlackBerry BES system and assist you to define and install sensible security options.

Progent's Microsoft-certified Microsoft Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your current Exchange infrastructure for operating in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, managing, monitoring, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging system powered by Exchange. Progent's BlackBerry consultant has support skills in key technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can assist you to install and remove BlackBerry smartphone clients on Exchange and Windows Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and user accounts, back up and manage storage groups, configure permissions, set up the Mobile Data System (MDS) and Instant Messaging, implement access control lists, manage Microsoft Exchange data flow, create, edit, and assign wireless LAN and VPN configuration sets, set up SNMP traps for alerts, and generate reports based on SNMP results.

Progent's BlackBerry-certified engineer can support your BlackBerry technology in a variety of settings that can include Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

Call or Email Progent for Support from a RIM BlackBerry-Certified Professional
If you wish to ask Progent about professional support for BlackBerry wireless integration, phone 1-800-993-9400 or visit Contact Progent.



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    Progent's consultants offer Apple macOS and OS X users a range of services including workstation support, Apple macOS and OS X expertise, Mac co-existence with Windows environments, Microsoft Entourage and Exchange Server expertise, network protection services, and custom training. Progent can assist businesses to upgrade to macOS from Mac OS X or other earlier editions of OS X and Progent can offer expertise with Apple macOS and Mac OS X applications. Progent's specialists in Apple technology can also assist you with iPhone integration and iPad synchronization, or moving to iCloud services. For computer networks built exclusively on Mac OS X or for networks with a combination of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to handle the complexity of planning, configuring and maintaining a network environment that is reliable, safe, efficient and aligned with your company's objectives.

  • System Center 2016 Hybrid Cloud Integration Remote Support Services Microsoft Certified Remote Technical Support System Center 2016 Business Continuity
  • Technical Consultant Microsoft Exchange Server 2016 Migration Planning Microsoft Exchange Server 2016 Migration Planning Professional

  • Fortinet 100 Series Firewalls Technology Consulting Services
    Biggest Fortinet 100 Series Firewalls Remote Technical Support

    Fortinet FortiGate next-generation firewalls (NGFWs) are industry leaders in delivering top throughput for SSL/TLS inspection. Progent's Fortinet FortiGate firewall consultants can help you to configure your Fortinet security appliances to safeguard all your IT resources at the enterprise perimeter, within the data center core, at branches, and at the cloud edge.

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  • Technical Consultant Remote Monitoring and Reporting
    System Center Operations Manager IT Consulting

    Remote 24x7 network monitoring, automated alerts, and periodic analytical reporting are crucial to preserving the health of your IT system and eliminating preventable and costly disruptions. Remote Monitoring and Management technology has progressed to the point that businesses of all sizes can get a degree of protection that was once reserved for enterprises. Progent offers a variety Remote Monitoring and Management (RMM) options available as low-cost services designed to help you to detect and fix a an array of network issues before they can impact productivity.

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  • Virtual Machine Hosting Engineer Private Cloud Hosting for Virtual Data Centers Consult
  • Voice Over IP Network Engineer Voice Over IP Phones Online Consulting
  • Voice over IP Specialists Microsoft Voice over IP Technology Professional
  • Windows 2008 Active Directory IT Services Windows Active Directory Computer Consultant
  • Windows 2008 Active Directory Professional Microsoft AD Specialists
  • Windows Server 2012 R2 Hyper-V 3.0 Specialists Microsoft Hyper-V Server Consolidation Consultant
  • Windows Server 2012 R2 Multitenancy Consultants Microsoft Expert Windows Server 2012R2 upgrade Engineer
  • Windows Server 2012 R2 Virtual Fibre Channel Remote Support Microsoft Certified Expert Remote Support Windows 2012 R2

  • Urgent Redundant Connectivity Support and Help
    Zero Downtime Branch office Connections Technology Professional

    Progentís high availability interoffice connectivity and 24x7 system connection consultants can help small businesses achieve zero-downtime Interoffice connectivity by means of redundant networks featuring transparent failover. Progentís Cisco Certified Internetwork Experts can plan and deploy high-availability Inter-office connections supported by zero-downtime EIGRP routers or zero-downtime OSPF configurations of Cisco routers. Progent can demonstrate how redundant connections and automatic fail-over offers affordable non-stop interoffice networking.

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