Crypto-Ransomware : Your Worst IT Catastrophe
Crypto-Ransomware  Remediation ExpertsRansomware has become a modern cyberplague that represents an existential threat for organizations unprepared for an assault. Different iterations of ransomware such as Dharma, Fusob, Locky, SamSam and MongoLock cryptoworms have been replicating for years and still inflict havoc. Modern variants of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, along with additional unnamed malware, not only encrypt on-line information but also infiltrate all accessible system restores and backups. Data replicated to off-site disaster recovery sites can also be corrupted. In a poorly architected system, this can render automatic recovery impossible and effectively knocks the network back to zero.

Getting back online services and data following a ransomware event becomes a race against time as the targeted business tries its best to stop the spread and cleanup the ransomware and to restore mission-critical operations. Because ransomware requires time to replicate, attacks are frequently launched on weekends, when attacks tend to take longer to recognize. This compounds the difficulty of promptly marshalling and organizing an experienced mitigation team.

Progent provides a range of help services for protecting Fort Worth organizations from ransomware events. Among these are staff training to help identify and not fall victim to phishing exploits, ProSight Active Security Monitoring for endpoint detection and response using SentinelOne's AI-based threat protection to identify and disable day-zero modern malware assaults. Progent also offers the services of experienced ransomware recovery consultants with the skills and commitment to re-deploy a compromised network as urgently as possible.

Progent's Ransomware Restoration Help
Following a crypto-ransomware event, sending the ransom in cryptocurrency does not guarantee that cyber criminals will provide the needed keys to decrypt all your files. Kaspersky Labs determined that 17% of crypto-ransomware victims never restored their information even after having sent off the ransom, resulting in additional losses. The gamble is also very costly. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is greatly above the usual ransomware demands, which ZDNET estimated to be in the range of $13,000 for small businesses. The alternative is to setup from scratch the critical elements of your IT environment. Without the availability of complete information backups, this requires a wide complement of skills, top notch team management, and the capability to work 24x7 until the task is complete.

For twenty years, Progent has provided certified expert IT services for companies throughout the US and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes consultants who have attained top industry certifications in important technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security experts have garnered internationally-renowned certifications including CISM, CISSP, CRISC, and GIAC. (Refer to Progent's certifications). Progent also has expertise in financial systems and ERP software solutions. This breadth of expertise affords Progent the skills to knowledgably determine critical systems and organize the surviving components of your network environment following a ransomware event and configure them into an operational network.

Progent's security team of experts has best of breed project management systems to orchestrate the complicated restoration process. Progent knows the importance of working quickly and in unison with a customer's management and Information Technology resources to assign priority to tasks and to get essential applications back on line as fast as humanly possible.

Business Case Study: A Successful Crypto-Ransomware Virus Recovery
A business engaged Progent after their company was crashed by the Ryuk ransomware. Ryuk is believed to have been developed by North Korean government sponsored criminal gangs, suspected of using approaches exposed from America's National Security Agency. Ryuk attacks specific businesses with little or no ability to sustain operational disruption and is among the most lucrative iterations of ransomware. Headline targets include Data Resolution, a California-based info warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a small manufacturing business located in Chicago and has around 500 workers. The Ryuk intrusion had disabled all company operations and manufacturing processes. Most of the client's information backups had been directly accessible at the time of the intrusion and were damaged. The client was pursuing financing for paying the ransom (more than $200K) and hoping for good luck, but ultimately called Progent.


"I can't tell you enough about the support Progent provided us during the most critical period of (our) businesses existence. We had little choice but to pay the criminal gangs if it wasn't for the confidence the Progent group provided us. That you could get our e-mail and key applications back into operation faster than seven days was incredible. Every single expert I got help from or communicated with at Progent was absolutely committed on getting us operational and was working 24/7 on our behalf."

Progent worked hand in hand the client to rapidly get our arms around and prioritize the critical elements that had to be restored in order to restart company functions:

  • Active Directory
  • Email
  • Financials/MRP
To get going, Progent adhered to AV/Malware Processes incident response best practices by stopping lateral movement and disinfecting systems. Progent then initiated the work of bringing back online Microsoft Active Directory, the foundation of enterprise networks built upon Microsoft technology. Microsoft Exchange Server email will not operate without Windows AD, and the customer's MRP system used Microsoft SQL, which needs Active Directory services for authentication to the database.

Within two days, Progent was able to re-build Active Directory to its pre-penetration state. Progent then performed rebuilding and storage recovery on critical systems. All Exchange Server ties and configuration information were usable, which greatly helped the rebuild of Exchange. Progent was also able to collect intact OST data files (Microsoft Outlook Offline Data Files) on user workstations to recover mail information. A recent offline backup of the businesses accounting software made them able to recover these essential programs back on-line. Although a large amount of work was left to recover totally from the Ryuk virus, critical services were recovered quickly:


"For the most part, the manufacturing operation ran fairly normal throughout and we delivered all customer deliverables."

Over the following month critical milestones in the restoration process were achieved through tight collaboration between Progent engineers and the client:

  • Self-hosted web sites were brought back up with no loss of information.
  • The MailStore Exchange Server with over four million archived messages was spun up and accessible to users.
  • CRM/Product Ordering/Invoices/Accounts Payable (AP)/Accounts Receivables (AR)/Inventory capabilities were completely recovered.
  • A new Palo Alto 850 security appliance was installed.
  • Most of the desktop computers were operational.

"Much of what transpired during the initial response is mostly a blur for me, but our team will not forget the care each of the team put in to help get our business back. I have been working together with Progent for the past ten years, maybe more, and each time Progent has shined and delivered as promised. This time was a life saver."

Conclusion
A potential company-ending disaster was dodged with dedicated experts, a wide spectrum of IT skills, and tight teamwork. Although upon completion of forensics the crypto-ransomware incident detailed here could have been shut down with modern security technology and security best practices, user and IT administrator training, and well designed security procedures for data backup and proper patching controls, the fact remains that state-sponsored hackers from China, Russia, North Korea and elsewhere are tireless and represent an ongoing threat. If you do get hit by a crypto-ransomware attack, remember that Progent's team of professionals has substantial experience in ransomware virus blocking, mitigation, and data restoration.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (and any others that were contributing), I'm grateful for letting me get some sleep after we made it over the initial fire. Everyone did an amazing effort, and if any of your guys is around the Chicago area, a great meal is the least I can do!"

Download the Ransomware Cleanup Case Study Datasheet
To review or download a PDF version of this case study, please click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Consulting Services in Fort Worth
For ransomware cleanup expertise in the Fort Worth area, phone Progent at 800-462-8800 or visit Contact Progent.



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    Progent is committed to information transfer from Progent's support experts to customers. By educating clients to deal with problems that are within their scope, Progent can focus on providing high-value services where Progent has little competition. Mid-size companies who utilize familiar freelance consultants or who maintain internal IT staffs benefit when Progent transfers information about critical technology and tested methodologies to make their networks more robust, secure, and productive.

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    Stealth intrusion checking is a key component of any comprehensive IT system security plan. Progent's security professionals can perform thorough intrusion checks without the knowledge of your organization's internal IT resources. Unannounced penetration testing shows whether current security monitoring systems such as intrusion incident alerts and event log analysis are correctly configured and consistently monitored. Progent can implement ongoing automatic penetration testing to map your internal/external attack surface and to detect ways that exploitable vulnerabilities, unsafe configurations, compromised credentials, uninstalled patches, and dangerous product defaults can be chained together by hackers into the multi-vector attacks common to modern versions of ransomware.

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    Progent's Microsoft-certified IT experts can provide Windows Server 2016 migration consulting to help organizations of any size to plan and implement a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud-centric, or hybrid deployment model. Progent can assist you to assess the value of Windows Server 2016 for your enterprise and can help you with any aspect of designing, deploying, managing or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can help your organization to benefit from the many innovative disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, VM software load, Storage Replica, plus multi-domain clusters.

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    ProSight Reporting is a growing line of real-time reporting utilities designed to integrate with the industry's leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

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    Altaro VM Backup software from Hornetsecurity provides small and mid-size organizations a reliable and budget-friendly solution for backing up and recovering Microsoft Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud-hosted architectures and also supports cost-effective backup to Azure storage. Altaro VM Backup defends against ransomware via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad range of remote or on-premises services to help you to design, install, optimize and debug a modern backup and disaster recovery solution based on Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a fully managed backup/recovery service powered by on Altaro VM Backup software.

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