Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a target network. Because of this, ransomware attacks are typically unleashed on weekends and at night, when support personnel are likely to take longer to recognize a penetration and are least able to organize a quick and coordinated defense. The more lateral movement ransomware is able to make within a victim's network, the longer it will require to restore core operations and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to help you to complete the time-critical first step in responding to a ransomware attack by containing the malware. Progent's remote ransomware experts can assist organizations in the Fort Worth area to identify and isolate breached servers and endpoints and guard undamaged resources from being compromised.

If your network has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Fort Worth
Modern strains of ransomware such as Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online data and attack any available system restores and backups. Files synched to the cloud can also be impacted. For a vulnerable environment, this can make automated restoration nearly impossible and effectively sets the datacenter back to square one. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware attack, insist on a settlement payment for the decryption tools needed to recover scrambled data. Ransomware attacks also attempt to exfiltrate information and hackers demand an additional settlement for not publishing this data or selling it. Even if you can rollback your system to a tolerable point in time, exfiltration can pose a big issue depending on the nature of the stolen data.

The restoration work subsequent to ransomware attack has several crucial stages, most of which can proceed concurrently if the recovery workgroup has enough members with the necessary skill sets.

  • Containment: This urgent first step requires blocking the lateral spread of the attack within your network. The longer a ransomware attack is permitted to run unrestricted, the more complex and more expensive the recovery effort. Recognizing this, Progent maintains a 24x7 Ransomware Hotline staffed by veteran ransomware response engineers. Containment processes include isolating infected endpoints from the network to restrict the spread, documenting the environment, and protecting entry points.
  • Operational continuity: This involves restoring the IT system to a minimal useful level of capability with the shortest possible delay. This process is usually the top priority for the targets of the ransomware assault, who often perceive it to be an existential issue for their business. This activity also demands the broadest array of technical abilities that span domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, productivity and line-of-business applications, network topology, and safe endpoint access management. Progent's ransomware recovery experts use advanced workgroup platforms to coordinate the multi-faceted recovery effort. Progent understands the importance of working rapidly, tirelessly, and in unison with a client's managers and network support group to prioritize tasks and to put vital resources on line again as fast as possible.
  • Data recovery: The effort necessary to restore data impacted by a ransomware attack varies according to the condition of the systems, the number of files that are affected, and which restore methods are required. Ransomware assaults can destroy critical databases which, if not carefully shut down, may need to be rebuilt from the beginning. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server depend on Active Directory, and many ERP and other mission-critical applications are powered by SQL Server. Some detective work may be required to locate undamaged data. For instance, undamaged OST files may exist on employees' desktop computers and laptops that were not connected during the assault. Progent's Altaro VM Backup experts can help you to utilize immutable backup for cloud object storage, enabling tamper-proof data while under the defined policy so that backup data cannot be modified or deleted by any user including administrators or root users. This provides an extra level of protection and recoverability in case of a successful ransomware attack.
  • Deploying modern antivirus/ransomware protection: ProSight ASM utilizes SentinelOne's machine learning technology to give small and medium-sized businesses the benefits of the same AV tools deployed by some of the world's largest corporations including Walmart, Citi, and NASDAQ. By providing in-line malware filtering, identification, containment, repair and analysis in a single integrated platform, Progent's ProSight Active Security Monitoring reduces total cost of ownership, streamlines management, and promotes rapid recovery. SentinelOne's next-generation endpoint protection engine built into in Progent's ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating settlements with threat actors. This calls for close co-operation with the ransomware victim and the insurance provider, if there is one. Services include establishing the kind of ransomware used in the attack; identifying and making contact with the hacker; verifying decryption capabilities; deciding on a settlement amount with the victim and the insurance carrier; negotiating a settlement and schedule with the hacker; checking compliance with anti-money laundering regulations; carrying out the crypto-currency transfer to the TA; receiving, learning, and operating the decryption tool; troubleshooting failed files; building a clean environment; mapping and connecting drives to reflect exactly their pre-attack state; and reprovisioning computers and services.
  • Forensics: This process involves uncovering the ransomware attack's progress across the network from start to finish. This history of how a ransomware assault travelled through the network helps you to evaluate the damage and brings to light gaps in security policies or processes that should be rectified to prevent later break-ins. Forensics involves the examination of all logs, registry, GPO, AD, DNS servers, routers, firewalls, schedulers, and basic Windows systems to look for anomalies. Forensics is commonly assigned a high priority by the insurance provider. Since forensics can take time, it is essential that other key activities like business continuity are performed in parallel. Progent maintains an extensive team of IT and data security experts with the skills required to carry out activities for containment, operational continuity, and data restoration without disrupting forensics.
Progent's Background
Progent has delivered online and on-premises IT services across the United States for more than two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of SMEs includes consultants who have been awarded advanced certifications in foundation technologies including Cisco networking, VMware, and popular distributions of Linux. Progent's data security experts have earned internationally recognized certifications such as CISM, CISSP-ISSAP, and CRISC. (Refer to certifications earned by Progent consultants). Progent also offers guidance in financial and ERP applications. This broad array of skills allows Progent to salvage and consolidate the surviving parts of your network after a ransomware attack and reconstruct them rapidly into a functioning network. Progent has collaborated with leading insurance carriers including Chubb to assist organizations clean up after ransomware attacks.

Contact Progent for Ransomware System Restoration Expertise in Fort Worth
For ransomware system restoration consulting in the Fort Worth area, call Progent at 800-462-8800 or see Contact Progent.



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    Progent offers network support for medium size companies who have 100 to 250 system clients. The medium size company or work group has typically been an overlooked part of the market for IT consulting expertise. The overhead and service access models of large outside support firms make them excessively costly for the typical mid-size business or small medium business (SMB), which commonly has a modest IT budget with which to maintain an information network whose complexity and sophistication are frequently similar to the information systems of far larger companies. Progent's support delivery model, which takes great advantage of online service, virtual network technology and 24x7 server monitoring, dramatically reduces the network maintenance expenses of a small-medium business while offering the mid-size organization with enterprise-level support from certified, world-class consultants knowledgeable in a wide array of small business technologies. If your mid-sized organization or small business is searching for the quality of IT support appropriate by a mid-size office without budgeting big-company costs, you need Progent.

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    Progent can provide onsite education customized for people who wish to broaden their understanding of the Apple macOS and OS X operating system, Mac hardware, or Mac office applications including Word, Excel, and Outlook for Mac. Progent also can provide customized group or individual webinar training for Mac applications.

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    Progent's IT outsourcing packages provide affordable network support for medium-size organizations. Whether it includes planning network architecture, creating an internal Help Desk or outsourcing a one, deploying an updated email platform, monitoring your system, or building an on-line eCommerce application, outsourcing your IT technical services can reduce expenses and minimize uncertainties, allowing IT support budgets to increase in a more moderate and manageable manner than is feasible by amassing a large, knowledgeable internal IT staff. Progent's Outsourcing White Paper and flyers show how Progent can help you build a secure and robust network architecture for your critical Windows-powered business software including Windows Server 2008, Microsoft Exchange Server 2007, and SQL Server 2008.

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    If your office computer system combines UNIX, Linux or Sun Solaris technology with Windows, Progent can assist you to incorporate your computers into a unified environment that allows all your operating systems to run side by side for simple administration, transparent dataflow, high reliability, superior throughput, and tight security. Progent's UNIX and MS Windows integration support services feature IT infrastructure configuration and service, support for Microsoft Windows services for UNIX (SFU), remote server monitoring and management, remote technical help and troubleshooting, on-site technical support, and Helpdesk outsourcing.

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    Progent's CISSP-premier cybersecurity experts can assist organizations of any size with any aspect of information system security. Progent can implement cost-effective cybersecurity systems that guard a small business from advanced threats or Progent can plan, configure, and monitor a comprehensive security strategy for hybrid enterprise networks that support local, online, and mobile clients sharing network resources spread over a mix of physical datacenters and various clouds.

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    Progent offers two ultra-affordable service packages intended to allow small companies to receive an independent network security evaluation from a premier security consultant. With Progent's External Security Inventory Scan, a security expert runs an extensive test of your IT infrastructure from beyond your firewall to determine possible weaknesses in the security profile you expose to the outside world. With Progent's Internal Security Inventory Scan, a certified security professional executes a network scan from an authorized computer inside your company firewall to determine the risk to inside attacks. Both security inventory packages are set up and run from a secured external site.

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  • Consultant Services SCCM Central Administration Site
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    Configuration Manager automates application and device deployment and updating, streamlines compliance settings control, keeps track of network assets, protects against corporate data leakage, provides network health monitoring, allows safe self service, and offers a single control mechanism for managing multi-operating system networks based on on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud experts can help your organization with any aspect of planning, implementing, operating and troubleshooting a SCCM deployment for local, cloud-based, or hybrid environments.

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    Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can help your business to halt the progress of an active ransomware attack. Call 800-462-8800

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  • Windows, Linux, UNIX, Solaris Specialists
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    If your business network mixes Linux technology platforms with Windows, Progent can help you to integrate your computers into a cohesive environment that permits all your OS platforms to coexist for simple administration, seamless information exchange, high dependability, enhanced throughput, and tight security. Progent's Linux and MS Windows coexistence assistance offerings include IT infrastructure integration and support, support for Windows services for UNIX, online server monitoring and administration, online technical help and troubleshooting, on-site technical support, and Contact Center services.

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  • Microsoft SQL Server Support and Setup
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    SQL Server 2005 delivers powerful, familiar tools to computer experts as well as to information workers, reducing the complexity of creating, deploying, managing, and using company data and analytical applications in environments ranging from mobile devices to enterprise information systems. The sophistication and interconnectivity demands of Microsoft SQL Server 2005 require a network consulting firm with hands-on experience and broad knowledge in designing and building information-based, comprehensive business technology solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background supporting Microsoft integration, ensures you success in designing, configuring and managing Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET environment.

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    Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating key sales activities such as listings, orders, shipments, inbound and outbound fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales processes, merchants can broaden their reach, reduce their operating costs, accelerate reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service developers can work with your development team and provide application programming, workflow integration, project management support, and mentoring so you can cut development time and costs and expedite your ROI.

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    Progent's Microsoft-certified consultants can provide remote or in-person support to assist companies of any size to design, implement, manage, and repair a backup system built around System Center 2012 Data Protection Manager. Progent can assist you to migrate from older releases of Data Protection Manager or from another backup platform, and Progent can integrate your Data Protection Manager implementation for on premises, cloud, or hybrid datacenters. Progent offers occasional help for resolving especially challenging problems, or full project management support. Progent can also help you to incorporate Data Protection Manager into a comprehensive disaster recovery plan.

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    Progent's Microsoft consultants offer cost-effective remote technical support and development services to help your business to plan, deploy, manage, and maintain Microsoft SharePoint 2010 installations that can include web sites that can function as portals, extranets, document and media management applications, wikis, data warehouses, business analytics, enterprise search, workflows, and other utilities to support and enhance teamwork. Progent can show you how to integrate SharePoint 2010 with Microsoft SQL Server and with other databases and with Microsoft's familiar desktop programs like Excel, Word, Outlook, and Visio. Progent can help your business to upgrade from earlier releases of SharePoint or move a multi-vendor mix of web applications into a consolidated and easy-to-manage SharePoint 2010 solution.

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