Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a network. For this reason, ransomware assaults are commonly unleashed on weekends and at night, when IT personnel are likely to take longer to recognize a penetration and are least able to mount a rapid and forceful defense. The more lateral progress ransomware can manage inside a victim's system, the longer it takes to restore basic IT services and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to guide you to complete the time-critical first step in responding to a ransomware assault by putting out the fire. Progent's online ransomware experts can help businesses in the Fort Worth metro area to identify and isolate breached servers and endpoints and protect undamaged resources from being penetrated.

If your system has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Fort Worth
Modern strains of crypto-ransomware like Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online files and invade any available system restores and backups. Files synchronized to the cloud can also be impacted. For a vulnerable environment, this can make system recovery almost impossible and effectively knocks the datacenter back to the beginning. So-called Threat Actors (TAs), the hackers responsible for ransomware assault, insist on a settlement fee in exchange for the decryptors required to unlock scrambled data. Ransomware attacks also try to steal (or "exfiltrate") information and TAs demand an extra settlement for not posting this information or selling it. Even if you are able to restore your system to an acceptable date in time, exfiltration can be a big issue according to the nature of the stolen information.

The restoration process subsequent to ransomware penetration involves a number of distinct phases, the majority of which can be performed concurrently if the response workgroup has enough people with the required skill sets.

  • Quarantine: This time-critical first response involves arresting the lateral progress of ransomware across your IT system. The more time a ransomware assault is permitted to run unchecked, the longer and more costly the recovery effort. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by veteran ransomware response engineers. Containment processes consist of isolating affected endpoint devices from the rest of network to restrict the contagion, documenting the environment, and protecting entry points.
  • System continuity: This covers restoring the network to a minimal acceptable level of capability with the shortest possible delay. This process is usually the highest priority for the victims of the ransomware attack, who often perceive it to be a life-or-death issue for their business. This project also requires the broadest array of IT abilities that cover domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and mobile phones, databases, office and line-of-business applications, network topology, and protected remote access management. Progent's ransomware recovery team uses advanced collaboration platforms to coordinate the multi-faceted recovery effort. Progent understands the importance of working quickly, continuously, and in concert with a customer's management and IT group to prioritize tasks and to get vital resources on line again as fast as possible.
  • Data restoration: The work necessary to restore data damaged by a ransomware assault varies according to the state of the network, how many files are affected, and what recovery techniques are required. Ransomware attacks can take down critical databases which, if not properly closed, may need to be reconstructed from scratch. This can include DNS and Active Directory (AD) databases. Exchange and SQL Server rely on AD, and many ERP and other mission-critical applications are powered by SQL Server. Some detective work may be required to find undamaged data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may have survived on staff desktop computers and laptops that were not connected during the ransomware attack. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to defend against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by anyone including administrators.
  • Setting up modern antivirus/ransomware protection: Progent's ProSight Active Security Monitoring uses SentinelOne's machine learning technology to give small and medium-sized companies the advantages of the same AV tools implemented by many of the world's biggest enterprises including Walmart, Citi, and Salesforce. By delivering real-time malware filtering, identification, mitigation, restoration and analysis in one integrated platform, Progent's ProSight Active Security Monitoring cuts TCO, streamlines administration, and expedites operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent has experience negotiating settlements with threat actors. This requires working closely with the ransomware victim and the insurance carrier, if there is one. Activities consist of establishing the kind of ransomware used in the attack; identifying and establishing communications the hacker; verifying decryption tool; budgeting a settlement with the victim and the cyber insurance carrier; establishing a settlement and timeline with the TA; confirming adherence to anti-money laundering sanctions; carrying out the crypto-currency disbursement to the hacker; receiving, reviewing, and using the decryptor utility; debugging decryption problems; building a pristine environment; mapping and connecting drives to reflect exactly their pre-attack state; and reprovisioning physical and virtual devices and software services.
  • Forensic analysis: This process involves learning the ransomware assault's progress across the targeted network from start to finish. This audit trail of how a ransomware assault travelled through the network helps your IT staff to evaluate the damage and brings to light weaknesses in rules or work habits that should be rectified to avoid later break-ins. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to detect anomalies. Forensics is commonly assigned a top priority by the insurance carrier. Because forensics can be time consuming, it is essential that other important recovery processes such as operational resumption are executed concurrently. Progent maintains an extensive team of information technology and data security experts with the skills needed to perform activities for containment, operational continuity, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has delivered remote and onsite IT services throughout the U.S. for more than two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes consultants who have earned high-level certifications in core technologies including Cisco networking, VMware, and major distributions of Linux. Progent's cybersecurity experts have earned internationally recognized certifications including CISA, CISSP, CRISC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also offers guidance in financial and Enterprise Resource Planning application software. This breadth of expertise gives Progent the ability to salvage and integrate the undamaged parts of your network following a ransomware attack and rebuild them quickly into a viable network. Progent has worked with top insurance carriers including Chubb to assist organizations recover from ransomware attacks.

Contact Progent for Ransomware Recovery Consulting in Fort Worth
For ransomware cleanup consulting in the Fort Worth area, call Progent at 800-462-8800 or visit Contact Progent.



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    If you want to update your corporate web site, create internal webs for purposes such as human resources or worker education, establish a powerful web presence for a new venture, or generate enterprise-class, data-driven specialized web applications, Progent can supply skilled and proven web developers. Progent's experts can also help you build and maintain a secure, robust server and communications network, including remote and wireless connectivity, to support your web solutions.


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