Ransomware Hot Line: 800-993-9400

24x7 Online Access to a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a network. For this reason, ransomware attacks are typically unleashed on weekends and late at night, when support staff may take longer to recognize a penetration and are less able to organize a quick and coordinated defense. The more lateral movement ransomware can achieve within a target's network, the more time it takes to recover core IT services and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to complete the time-critical first step in mitigating a ransomware attack by containing the malware. Progent's remote ransomware expert can assist businesses in the Fort Worth metro area to identify and isolate breached devices and guard undamaged resources from being compromised.

If your network has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-993-9400.

Progent's Ransomware Response Expertise Offered in Fort Worth
Modern variants of crypto-ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online files and attack any available backups. Files synchronized to the cloud can also be impacted. For a poorly defended network, this can make automated recovery almost impossible and effectively sets the datacenter back to the beginning. So-called Threat Actors (TAs), the hackers responsible for ransomware attack, demand a ransom payment in exchange for the decryptors required to recover scrambled files. Ransomware attacks also attempt to steal (or "exfiltrate") information and TAs demand an extra payment for not publishing this information on the dark web. Even if you can restore your system to an acceptable point in time, exfiltration can pose a major problem depending on the sensitivity of the stolen data.

The recovery work after a ransomware penetration involves a number of crucial phases, most of which can proceed in parallel if the recovery workgroup has a sufficient number of members with the required experience.

  • Quarantine: This time-critical initial step requires arresting the lateral spread of the attack across your network. The longer a ransomware assault is allowed to run unrestricted, the more complex and more costly the recovery effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware response engineers. Containment processes consist of cutting off infected endpoint devices from the rest of network to minimize the spread, documenting the IT system, and protecting entry points.
  • System continuity: This involves bringing back the network to a minimal acceptable degree of capability with the shortest possible downtime. This effort is usually the highest priority for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their company. This project also demands the widest range of IT abilities that span domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, office and line-of-business apps, network architecture, and protected remote access management. Progent's ransomware recovery experts use state-of-the-art workgroup tools to coordinate the multi-faceted recovery effort. Progent understands the urgency of working quickly, tirelessly, and in unison with a client's managers and network support staff to prioritize activity and to get critical resources back online as fast as feasible.
  • Data recovery: The work required to recover data impacted by a ransomware attack varies according to the state of the network, the number of files that are affected, and which recovery methods are required. Ransomware assaults can destroy key databases which, if not properly closed, may need to be reconstructed from the beginning. This can apply to DNS and Active Directory databases. Microsoft Exchange and SQL Server rely on Active Directory, and many financial and other mission-critical platforms are powered by Microsoft SQL Server. Some detective work may be needed to locate clean data. For instance, undamaged Outlook Email Offline Folder Files may have survived on employees' PCs and laptops that were off line at the time of the ransomware attack.
  • Deploying advanced AV/ransomware protection: Progent's Active Security Monitoring offers small and medium-sized businesses the advantages of the identical AV technology deployed by many of the world's biggest enterprises such as Netflix, Visa, and NASDAQ. By providing real-time malware blocking, detection, containment, recovery and forensics in one integrated platform, ProSight Active Security Monitoring cuts TCO, simplifies management, and expedites recovery. The next-generation endpoint protection engine built into in Progent's Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with threat actors. This requires close co-operation with the victim and the cyber insurance provider, if there is one. Services include establishing the type of ransomware used in the assault; identifying and making contact with the hacker persona; verifying decryption tool; budgeting a settlement with the victim and the insurance carrier; negotiating a settlement amount and timeline with the TA; checking adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency payment to the hacker; receiving, reviewing, and using the decryption utility; debugging decryption problems; creating a pristine environment; mapping and connecting drives to match exactly their pre-attack condition; and recovering machines and software services.
  • Forensic analysis: This activity is aimed at uncovering the ransomware attack's storyline throughout the targeted network from start to finish. This history of the way a ransomware assault travelled through the network assists you to assess the damage and highlights vulnerabilities in rules or processes that need to be corrected to avoid future breaches. Forensics involves the review of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, schedulers, and core Windows systems to look for variations. Forensics is commonly assigned a top priority by the insurance provider. Because forensic analysis can take time, it is essential that other key recovery processes like business resumption are performed in parallel. Progent maintains a large roster of IT and security professionals with the knowledge and experience needed to perform the work of containment, operational continuity, and data recovery without disrupting forensic analysis.
Progent's Background
Progent has provided remote and on-premises network services throughout the United States for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of SBEs includes consultants who have been awarded advanced certifications in foundation technology platforms such as Cisco infrastructure, VMware virtualization, and major distributions of Linux. Progent's data security consultants have earned industry-recognized certifications such as CISM, CISSP-ISSAP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also offers guidance in financial and ERP applications. This broad array of expertise gives Progent the ability to salvage and consolidate the surviving pieces of your information system after a ransomware assault and reconstruct them rapidly into a viable network. Progent has worked with leading insurance providers including Chubb to assist organizations clean up after ransomware assaults.

Contact Progent for Ransomware Recovery Consulting Services in Fort Worth
For ransomware system restoration services in the Fort Worth area, phone Progent at 800-993-9400 or go to Contact Progent.



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    Progent's certified Microsoft Windows 2000 consultants can help you optimize the functionality of your current Windows 2K Servers and can streamline system management, offer tech support and repair, and strengthen security. Progent can also help you create, justify, and execute a plan to upgrade from Microsoft Windows Server 2000 to Microsoft Windows 2003 Server. Progent is experienced in designing pilot programs to eliminate the technical risk involved with moving to Windows Server 2003 by uncovering possible hardware and software compatibility problems.

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  • Exchange Server 2007 Network Consultants
    Largest Exchange 2007 Technical Support

    Progent's Microsoft certified consultants can help you design and deploy an efficient in-place Microsoft Exchange 2007 upgrade strategy that minimizes network downtime, reduces ongoing service demands, and makes your Exchange 2007 Server easy to manage. For complex multi-server or multi-site migrations, Progent has the background to complete your move quickly and affordably. Progent's Microsoft Exchange Server 2007 support, troubleshooting, and consulting offerings include assistance with the integration of outside vendor add-ons to Exchange 2007 Server and the creation of unified messaging solutions based on Microsoft Exchange 2007 Server.

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  • Nexus 6000 Switch On-site Technical Support
    Nexus Switch Remote Consulting

    Cisco Nexus series switches are engineered to deliver the performance, expandability, uptime, cloud readiness, capacity, security and ease of management required to act as the foundation of a world-class data center. Progent's CCIE-certified Nexus switch experts are available to provide remote and onsite consulting services to assist you to create an efficient switch architecture, build pilot systems to confirm your network design, install and configure Nexus switches, create and implement appropriate policies, run security and compliance assessments, configure advanced monitoring, fully utilize resources through virtualization, analyze and repair switching and routing issues, optimize system performance, perform capacity planning, and set up the powerful fault-tolerant features available for Nexus family of switches. Progent can also assist your business to migrate non-disruptively from legacy Nexus models or Catalyst switches to up-to-date Nexus platforms.

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  • 24/7 SSL management Consultants
    ProSight infrastructure documentation management Technology Professional

    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it.

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