Fast Remote Technical Support for Fort Worth Information Networks
Immediate Phone Help for Fort Worth NetworksFor businesses located in Fort Worth or anywhere in Texas, Progent provides remote technical support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified professionals have provided online support to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security experts to handle high-level security design and diagnostic issues.

Progent's remote technical support experts provide excellent value because they possess the practical background and are equipped with the sophisticated technology required to solve most information system problems rapidly. Efficient support reduces immediate expenses because solutions require minimal billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your office. Your organization benefits even more with incidental expenses by reducing or eliminating system downtime and related costs resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote technical support know-how is especially valuable for businesses that are dependent on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.

Progent's billing policy for remote help is structured to stretch your IT service dollar. Progent bills by the minute for telephone-based assistance, so you owe just for the services that you receive. Unlike many remote service organizations, Progent imposes no startup charge or minimum job duration. Progent's one-minute granularity and clean policy for pricing eliminate situations where speedy. minor solutions somehow end up as big tabs. Progent's skill at disposing of technical issues efficiently means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of optimized tools and field-proven methodologies which promote the highest degree of effectiveness for remote help and repair for IT systems of all sizes. Progent provides safe VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the experts of Progent's online support team to communicate with your company's system remotely without breaching system security.

Progent's sophisticated customer support database system keeps detailed documentation for all service that Progent's customers have received. Progent's authorized engineers have the benefit of the details of services rendered to every client by any Progent consultant. This database of issues and repairs is structured as an easily exploitable internal database that enables Progent's remote support experts to share their experiences company-wide to make sure that the quality of Progent's support grows over time. Progent's extensive list of accreditations and close associations with major industry leaders such as Cisco and Microsoft open up other massive technical knowledge bases and allow quick response from manufacturers' in-house product engineers with the result that Progent's online service specialists are able to find the best resolutions promptly.

Online support available from Progent to companies in Fort Worth and throughout the state of Texas include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate services intended to enable small and mid-size businesses to benefit from the same best-of-breed technology used by many of the industry's top corporations. Progent's ProSight suite of network monitoring and management services covers all key facets of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis technology to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight ASM protects local and cloud resources and offers a unified platform to address the entire threat lifecycle including blocking, identification, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup activities and enables rapid recovery of vital files, apps and VMs that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security vendors to provide web-based control and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming management activities, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that require important updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so all potential problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your company's ability either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology programs. Progent's charges for ongoing development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these special fields of computer technology enables clients to complete critical projects economically and on time. Progent's project-based online engineering services include:

  • Call Center Support
    Progent's Help Desk Call Center service offerings for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve complex issues.

    Progentís shared Help Desk services make it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís shared Help Desk service is an advanced support solution based on the top professional services automation platform for handling service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Help Desk Call Center staff of seasoned network consultants gives your workers in Fort Worth or anywhere in the state of Texas instant communication with an efficient network service group with substantial background offering telephone-based support and online troubleshooting for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk recognition as a major contributor to company productivity, and Progent's goal is to resolve rather than merely annotate technical problems.

  • Business Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group can supply phone-based and in-depth engineering support and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's expertise, custom programming, and training services, visit Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; cohesive integration of multi-OS networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Fort Worth, or anywhere in the state of Texas, online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM for your business so your network maintenance is proactive and automated. By exposing potential problems before they grow into downtime, proactive monitoring can minimize stressful and expensive information system crises. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks based on a mix of OS platforms.
How Your Fort Worth Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent phone-based help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or visit Contact Progent. For organizations and startups in Fort Worth or throughout the state of Texas, Progent's phone-based network support engineers are ready to provide professional and economical IT support the moment your organization requires it. Long experience providing online tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to fix network problems quickly while avoiding the expense and lost productivity that comes with in-person support calls.

Even if your Fort Worth company works with a regular freelance support technician or employs a full time organization that know how to handle typical computer problems, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the experience to fix unexpected network crises or especially complicated integration projects.

Details of Progent's Remote Network Services for Fort Worth
Progent's phone support, remote repair, system security expertise, and system management services give offices in Fort Worth or anywhere in the state of Texas unparalleled leverage for your IT investment. Whether you require occasional phone support and Internet-based network repair or ongoing Help Desk support and system management, Progent's experts can deliver your business enterprise-level IT support while allowing you to avoid the cost and hassle of carrying a large in-house IT staff. Key features of Progent's online help program include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of technical experience, refined support tools, and understanding of enterprise networking enable offices to avoid the limitations associated with exclusive dependence on smaller service firms, individual freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier consultants average longer than a decade of hands-on industry experience, at the front lines of IT service, performing a broad variety of technical tasks for an extensive mix of clients. Each Progent consultant shares a proven set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting personnel. This means that you get not only expert technical help, but also a consultant with field-tested approaches for using computer knowledge to repair real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-premises visits per minute. Consequently, you pay just for received support. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no startup fee and requires no retainer for support services delivered during regular working hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick fixes so you will not be forced to permit minor problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local service organizations who offer minimal documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports sent by each consultant to every client. The discipline of detailing and organizing service activity results in more effective support and avoids a slew of common misfortunes such as when a support client is virtually held hostage to a consultant who wonít let go of vital service information.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock system tracking services powered by MS Operations Manager. MS Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating possible problems before they result in downtime, system monitoring can keep your information network from painful and expensive availability losses.
How Does Our Company Begin Getting Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.