Immediate Online Troubleshooting for Fort Worth IT Networks
Fast Phone Support for Fort Worth SystemsFor companies in Fort Worth or anywhere in Texas, Progent offers remote technical support for computer systems based on Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to handle complex infrastructure issues, plus the assistance of CISSP-qualified cybersecurity consultants to help with advanced security architecture and diagnostic jobs.

Progent's remote support experts offer exceptional leverage due to the fact that they possess the real-world experience and are equipped with the advanced technology required to resolve the majority of information system problems quickly. Efficient support lowers immediate expenses since service calls require minimal chargeable minutes. Online help also eliminates the cost of sending a consultant to your location. Your company saves even more with incidental costs by minimizing or avoiding network downtime and related losses due to business disruption, disgruntled clients, idle workers, and de-focused management. Progent's extensive remote technical support expertise is particularly helpful for businesses that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's billing policy for remote support is designed to leverage your network support dollar. Progent bills per minute for phone assistance, so you pay only for the support that you receive. Unlike many remote service organizations, Progent imposes no startup fee or minimum payments. Progent's one-minute granularity and simple policy for pricing do away with scenarios where quick fixes somehow end up as major tabs. Progent's skill at handling technical issues quickly means you saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined a collection of customized technologies and proven processes which allow the maximum degree of efficiency for remote technical support and troubleshooting for information systems of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the consultants of Progent's Technical Response Center to connect to your network remotely without breaching system security.

Progent's proven customer support database application keeps extensive documentation for the support that Progent's clients have received. Progent's staff consultants have the benefit of the history of assistance delivered to every Progent customer by every Progent engineer. This database of problems and repairs is stored as a readily retrievable support database that enables Progent's remote technical engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's extensive list of certifications and working relationships with key technology companies such as Cisco and Microsoft make available additional massive technical support knowledge bases and permit priority response from vendors' in-house engineering staff with the result that Progent's online consulting specialists can come up with optimal resolutions in the least time.

Online support services offered by Progent to companies in Fort Worth and anywhere in the state of Texas include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price managed services designed to allow small and medium-size businesses to utilize the same advanced IT solutions deployed by many of the world's top enterprises. Progent's ProSight line of IT management outsourcing services covers all critical areas of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital data, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to provide centralized control and comprehensive security for all your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding devices that need important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT staff and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security regulations, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery expert. The interview is designed to assess your organization's ability to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special information technology programs. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these special fields of information technology allows clients to execute critical initiatives economically and on schedule. Progent's special online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Call Center service options for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle challenging issues.

    Progent's Help Desk Call Center consulting services can assist you in creating an effective new Call Center or enhancing your existing one, identifying or customizing Call Center software to handle the unique demands of your company, or adding temporary phone support staff to supplement your internal Help Desk Call Center team to handle high-demand events such as software transitions, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of seasoned information technology professionals provides your workers in Fort Worth or anywhere in the state of Texas rapid assistance from an effective network service resource with years of experience delivering telephone-based consulting and remote troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk Call Center perception as a key driver of business efficiency, and Progent's goal is to fix rather than just record technical problems.

  • Business Applications Support: Training, Development, and Integration
    Progent's Applications Experts Team provides phone-based professional consulting support and education in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and education for Microsoft applications including Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's expertise, custom development, and education services, go to Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; cohesive management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Fort Worth, or anywhere in the state of Texas, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM to fit your business so your network support is proactive rather than reactive. By exposing looming problems before they result in crashes, automated monitoring can head off inconvenient and costly information system failures. Progent can also utilize system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments that support a combination of platforms.
How Your Fort Worth Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency remote assistance with Microsoft, macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For companies and new ventures in Fort Worth or anywhere in the state of Texas, Progent's online computer support specialists can deliver professional and cost-effective system support whenever your business needs it. More than a decade of offering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to refine online connectivity technology to repair IT problems rapidly while eliminating the cost and lost productivity that comes with on-site service visits.

Even if your Fort Worth company deals with a local independent support technician or maintains an in-house IT staff that know how to handle ordinary network issues, Progentís Microsoft and Cisco certified consultants are available to provide an easy and seamless remote extension of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to resolve sudden system crises or particularly complicated integration problems.

Advantages of Progent's Network Help for Companies in Fort Worth
Progent's remote IT consulting services allow your Fort Worth organization to have the benefits of timely, expert IT support without the cost of maintaining an in-house IT organization. Your information system will acquire greater business value by becoming increasingly available, productive, and protected. Advantages to your business include:

  • Convenient remote expansion of your on-site support resources
    With most businesses in Fort Worth and throughout Texas, local computer support resources, whether made up of freelance consultants or an in-house IT staff, can take care of the majority of network issues. On the other hand, IT crises can spring up when your regular support personnel are overstretched or absent, and some trouble may stem from IT products that is beyond the scope of your local support people. In these situations, Progent's on-call service specialists provide a convenient, fast, and affordable way to supplement your regular resources and to transfer useful knowledge to improve your ability to handle downstream problems locally.

  • Less Dependence on Individual Service Providers
    For IT support, smaller companies commonly rely on independent freelance service providers. Although independent service people carry less internal costs than big service organizations and can afford to charge marginally less, they are occasionally overextended, making it impossible to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, sick, on a trip, or in class, the absence of reserve help may require your company to go without help during an emergency. As your network expands, network downtime and trouble with vital software are more costly. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers an on-call source of reserve service expertise to make sure your network remains available.

  • Build a Scalable Foundation for Smooth Expansion
    Companies typically start with an information architecture created on a shoestring budget. Without a strong infrastructure, slap-dash fixes often get thrown on top of an unstable foundation. When a company grows, stability and expandability issues can hinder the productivity of the business. Such badly built environments need careful assessment, smart strategic planning, and broad-based technical knowledge to evolve to a system architecture that can deliver the solid foundation to meet current business demands and facilitate downstream growth.

  • Work with Problem Solvers Rather Than Product Sellers
    Smaller offices need advice and technical training to navigate through an ever more complicated maze of product options capable of accelerating business growth and enhancing efficiency. Businesses hardly need a computer consultant who is attempting to earn a commission on a certain vendor's products. IT consulting and product sales can result in a scenario where the proposed solution is designed around a predetermined product instead of the genuine needs of a client. Progent eliminates these conflicts by offering only services rather than products. This allows Progent to match IT expertise with the best interests of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of technical expertise, refined support tools, and understanding of enterprise networking enable businesses to escape the pitfalls associated with excessive reliance on smaller service organizations, independent freelance consultants, or limited internal IT help.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional background, at the forefront of IT support, executing a broad variety of IT projects for a large array of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting staff. This guarantees that you get not just world-class IT capability, but also a consultant with proven approaches for applying computer knowledge to repair real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and in-person help per minute. Consequently, you are invoiced only for delivered support. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no minimum fee and requires no retainer for support services delivered during regular working hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast solutions so you won't be forced to allow minor problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent has little competition. Companies who work with trusted freelance service providers or who employ in-house support staffs benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more robust, protected, and efficient.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock remote tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering potential problems before they result in downtime, network monitoring can keep your information network from painful and costly availability disruptions.
How Does My Business Start Receiving Remote Computer Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.