Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
|Fort Worth, TX
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services
Fast and Affordable Remote Technical Support for Fort Worth Networks
For businesses in Fort Worth or anywhere in the state of Texas, Progent provides online technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified professionals have provided online troubleshooting to companies in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to handle complex infrastructure issues, plus the services of CISA and CISSP-certified security consultants to handle high-level security design and troubleshooting issues.
Progent's remote support engineers provide excellent leverage because they have the real-world experience and have access to the sophisticated tools needed to resolve most information system issues rapidly. Efficient support lowers direct costs because service calls accumulate fewer billable minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your company benefits additionally with indirect costs by minimizing or avoiding network downtime and related losses due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced online consulting know-how is particularly helpful for businesses that rely on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.
Progent's pricing model for online support is designed to stretch your network support investment. Progent charges by the minute for phone assistance, so you owe exclusively for the support that you actually get. Unlike many remote support companies, Progent imposes no startup surcharge or minimum payments. Progent's one-minute granularity and simple model for pricing prevent situations where speedy. minor repairs somehow end up as large invoices. Progent's penchant for disposing of problems efficiently means your business saves money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of customized technologies and proven processes which ensure the highest level of efficiency for remote technical support and repair for information systems of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's online support team to access your company's system without compromising network security.
Progent's proven technical support database system keeps detailed histories for the service that Progent's customers have received. Progent's authorized service personnel have access to the details of all help delivered to each Progent client by any Progent consultant. This history of problems and responses is stored as a conveniently searchable support knowledge base that permits Progent's online technical experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support improves over time. Progent's advanced certifications and working relationships with key industry leaders including Cisco and Microsoft make available additional massive support databases and allow priority access to vendors' in-house support staff so Progent's remote service experts can come up with the most efficient resolutions in the least time.
Online technical services available from Progent to clients in Fort Worth and anywhere in the state of Texas include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-qualified online support professionals can provide computer system troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can assist your company with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2013 design,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of cost-effective desktop consulting and support services to help your business to deploy, configure, repair, and manage workstations and notebooks powered by Windows. Progent's desktop consulting services include offering Microsoft Windows 10 upgrade help as well as System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your desktops and web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking engineers, and indicates an individual's networking skills at the expert level. CCIEs can handle even the most complex problems surrounding network design, installation, maintenance, security, and repair. CCIEs work closely with Cisco's internal support staff in analyzing anomalies with IOS network administration utilities and developing alternate approaches or locating program updates. Cisco CCIEs provide excellent cost-effectiveness since their depth of experience permits them to solve problems quickly. In common cases, less qualified engineers can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can connect to your environment using state-of-the-art on-line support tools in order to perform efficient, safe, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's industry-leading selection of infrastructure products. Cisco networking expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers consulting, Catalyst switch consulting and support services, Nexus switch consulting, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi AP planning and set up, Cisco Aironet APs consulting expertise, Cisco WiFi controllers integration consulting, Cisco VPN Setup and troubleshooting support, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide remote and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Qualified System Security Engineers
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants offer a variety of security solutions that can bolster the immunity of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help your company to recuperate rapidly following a damaging breach. Security consulting services available from Progent include: in depth network security analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast recuperation from virus and worm assaults; integrating firewalls; designing safe mechanisms for remote and mobile communication; defending your email infrastructure from spam and directory harvest attacks; and offering round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting services to help companies of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid network models that combine local resources along with cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable process for recovering services quickly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, upgrades and patches and can produce audit reports to verify complete service recovery, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high level of automation independent of the physical components used by the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide remote consulting services to cover a wide range of computer technologies including system architecture, email solutions, network and process security, plus UNIX and Windows coexistence. For server hardware economization and easy administration in environments that include Linux-based systems and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux solutions. Progent's team-oriented methodology for resolving technical problems promotes quick escalation, when required, to engineers with appropriate expertise to handle challenging situations. This expedites repair of critical problems, minimizes network downtime, and lowers support expense.
Important Linux platforms for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price services intended to allow small and mid-size organizations to utilize the same advanced technology used by many of the world's top corporations. The ProSight suite of network management outsourcing services covers all key aspects of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to automate the entire threat progression including protection, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your company's specific needs and that allows you prove compliance with legal and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid recovery of critical data, applications and VMs that have become lost or damaged due to hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to provide centralized management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of analysis for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that need critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so that any looming issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can save up to half of time spent looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an unbiased assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with data security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's ability either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup environment that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for special information technology programs. Progent's rates for ongoing development or consulting projects are set based on the level of expertise of the engineers assigned. Progent's background in these important areas of computer technology allows customers to execute critical initiatives within budget and on time. Progent's project-based online engineering solutions include:
How Your Fort Worth Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Support
Progent's Help Desk Call Center service offerings for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Call Center outsourcing services are a convenient solution for organizations who don't have the resources to build and maintain an internal Help Desk Call Center but who need fast access to a dependable Help Desk Call Center with professional phone assistance plus the technical depth to escalate complex tasks to advanced engineers.
Progentís Virtual Help Desk Call Center is designed for bigger companies and acts as a seamless supplement to your existing Help Desk team. Progent's Virtual Help Desk Call Center can act as a an escalation alternative to handle complex computer system challenges, or be available in overflow situations when your other support engineers are too busy.
Progent's Call Center staff of experienced information technology consultants gives your workers in Fort Worth or anywhere in the state of Texas instant assistance from a reliable technical support group with years of experience delivering telephone-based support and online repair service for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk recognition as a significant enabler of company success, and Progent's target is to fix rather than simply document network issues.
- Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Experts Team offers online advanced engineering expertise and training in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, customization, and training for Microsoft applications including CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information on Progent's consulting, customization, and education offerings, visit Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers companies in Fort Worth, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to fit your business so that your computer maintenance is proactive rather than reactive. By anticipating possible trouble spots before they evolve into full-scale emergencies, remote monitoring can ward off inconvenient and costly network breakdowns. Progent can also use network monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems that support a combination of OS platforms.
To contact Progent about emergency online assistance with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Support, call 1-800-993-9400, or see Contact Progent.
For offices and startups in Fort Worth or throughout the state of Texas, Progent's online computer support engineers are ready to provide expert and affordable system support whenever your company needs it. More than a decade of offering online repair services has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access tools to repair computer problems rapidly while avoiding the expense and lost time that comes with on-site support visits.
Even if your Fort Worth organization works with a regular independent support technician or employs an in-house organization that know how to deal with the majority of network issues, Progentís Microsoft and Cisco certified consultants can still offer a convenient and seamless virtual expansion of your local resources in cases when your usual IT support personnel either lack the availability or the experience to address sudden network emergencies or especially complicated integration problems.
Details of Progent's Online Network Services for Fort Worth
Progent's phone help, remote repair, network security consulting, and network management services give companies in Fort Worth or anywhere in the state of Texas the greatest leverage for your IT budget. Whether you require occasional telephone help and remote network repair or ongoing Help Desk outsourcing support and network management, Progent's experts can provide your business world class network support while permitting you to eliminate the expense and administration overhead of carrying a full-service in-house IT organization. Highlights of Progent's online help program include:
- Fast Telephone Contact with Microsoft Qualified Support Specialists
Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to companies in Fort Worth and is also ideal for customers in geographic areas of Texas that lack consultants with in-depth experience supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner support firm, Progent has access to a broad selection of Microsoft support utilities, technical databases, and on-going education.
- Per Minute Rates to Reduce Costs
Progent offers online support on a by-the-minute basis, so you pay only for the support you use. Progent requires no minimum fee for phone support and imposes no monthly retainer for support services delivered during regular working hours. This keeps you from paying big invoices for quick fixes.
- Availability of Cisco Network Architecture Specialists
Progent's registered experts for Cisco offers access to on-staff professionals with experience in planning, implementing, and supporting networking solutions based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, reliable, and secure infrastructure for local and remote networking.
- Application Specialists Group
Progent's core consulting offerings consist of technology integration, Microsoft Exchange expertise, system security planning, and Help Desk Call Center support. Progent's Experts Team offers world-class consulting expertise for critical business applications. Support offered by the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Office Project Training
Office 365 integration support
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Consulting
BI Reporting Development and Training
Business Information (BI) Reporting Development and Troubleshooting
UNIX, Linux and Solaris Integration
MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Database Administration and Application Programming
MySQL DBA Services and Application Programming
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a convenient centralized source for IT generalists and application experts, Progent is able to deliver timely, affordable, and comprehensive information technology solutions that meet the unique requirements of your company.
- Advanced Online Connectivity Software
Secure online connectivity permits Progent's support experts to observe precisely what your customers see. This makes it easier to find quick solutions to issues that could otherwise demand an expensive onsite visit. Cutting-edge remote access software and experienced technicians together enable Progent to repair most network problems quickly and economically. Progent is a pioneer in offsite support and automated system analysis.
- Compatibility with Popular VPN Gateways
Progent can provide secure VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- 24x7 Support for High Network Availability
For offices with line-of-business applications, Progent can provide optional 24x7 online support services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help ensure maximum network availability.
- Help Desk Services
Progent's Help Desk Call Center programs are intended especially for budget-constrained businesses whose clients need immediate recourse to a Help Desk Call Center with effective phone support and complete escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, range of IT experience, fine tuned support tools, and familiarity with enterprise networking enable companies to escape the pitfalls associated with excessive dependence on smaller service firms, individual freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does Our Company Begin Receiving Remote Computer Support from Progent?
- In-depth Knowledge of Microsoft's Entire Line of Servers
Progent can provide world-class expertise for Microsoftís leading server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment help, Windows Server 2008 expertise, Microsoft Windows 2003 maintenance, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for phone support and in-person help by the minute. As a result, you are charged just for received services. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no service activation fee and requires no retainer for support services provided during regular business hours. Many support organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick fixes so you will not be forced to permit simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to focus on delivering hard-to-find skills where Progent has few competitors. Businesses who utilize trusted freelance service providers or who employ internal IT personnel benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and productive.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to provide 24x7 network tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By anticipating possible problems before they cause downtime, network monitoring can save your IT network from stressful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.