Fast and Affordable Remote Technical Support for Fort Worth Texas Networks
Urgent Online Technical Support for Fort Worth SystemsFor companies in Fort Worth Texas, Progent provides online help for networks powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure problems, as well as the assistance of CISSP-certified cybersecurity experts to help with advanced security design and troubleshooting jobs.

Progent's online technical support engineers offer excellent value because they have the real-world experience and have access to the sophisticated technology needed to resolve the majority of network issues quickly. This lowers immediate expenses because solutions accumulate minimal billable minutes. Online support also avoids the expense of sending an engineer to your office. Your organization saves additionally in indirect expenses by minimizing or eliminating network downtime and associated costs resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced online consulting know-how is particularly valuable for organizations that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an option.

Progent's billing policy for remote help is designed to stretch your IT service investment. Progent charges per minute for phone assistance, so you are charged only for the support that you actually get. In contrast to many online support firms, Progent requires no service activation fee or minimum fees. Progent's one-minute granularity and simple model for pricing do away with scenarios where speedy. minor fixes manage to end up as big bills. Progent's penchant for dealing with technical issues quickly means you spends less money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of customized tools and field-proven processes that ensure the highest degree of effectiveness for online technical support and repair for IT networks of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's Technical Response Center to interface to your company's environment remotely without compromising corporate security.

Progent's advanced technical support reporting application keeps extensive documentation describing the support that Progent's customers have received. Progent's staff consultants have access to the details of services delivered to every client by every Progent engineer. This database of trouble tickets and responses is organized as a quickly exploitable internal knowledge base that allows Progent's remote support experts to communicate their experiences with the whole team to ensure that the quality of Progent's technical support improves over time. Progent's high-level certifications and close associations with key industry leaders including Cisco and Microsoft open up other massive support knowledge bases and allow priority response from vendors' internal engineering staff with the result that Progent's online service specialists are able to come up with the most efficient solutions promptly.

Remote technical support services offered by Progent to businesses in Fort Worth Texas include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate services designed to allow small and medium-size organizations to benefit from the same advanced IT solutions deployed by some of the world's leading corporations. The ProSight portfolio of network monitoring and management services addresses all key aspects of modern networking such as email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the entire malware attack progression including protection, detection, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital data, apps and VMs that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to provide web-based management and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that require important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management staff and your Progent engineering consultant so any looming problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup/recovery system that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract information technology programs. Billing rates for longer-term development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology enables clients to execute major projects within budget and on time. Progent's project-based online consulting solutions include:

  • Help Desk Services
    Progent's Help Desk programs for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve complex problems.

    Progentís Help Desk sharing services allow your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the top professional services automation platform for handling service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Help Desk Call Center staff of experienced network experts offers your clients in Fort Worth Texas instant contact with a dependable network service group with substantial background delivering phone support and online repair service for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk recognition as a crucial enabler of company success, and Progent's target is to solve and not simply annotate technical problems.

  • Business Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Experts staff provides remote and in-depth engineering expertise and education in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers expertise, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's consulting, customization, and education offerings, go to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers businesses in Fort Worth Texas online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to suit your business so that your network maintenance is proactive and automated. By anticipating looming trouble spots before they result in crashes, automated monitoring can head off inconvenient and costly information system breakdowns. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems that incorporate a combination of platforms.
How Your Fort Worth Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency online expertise with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Support, call 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Fort Worth Texas, Progent's online network support engineers are ready to provide effective and economical system support the instant your organization requires it. Long experience delivering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to repair network problems quickly while eliminating the expense and lost time that comes with on-premises service visits.

Even if your Fort Worth office deals with a regular independent consultant or employs an in-house organization that know how to deal with day-to-day network issues, Progentís Microsoft certified consultants can still provide a convenient and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the time or the experience to resolve unexpected network crises or especially challenging integration problems.

Advantages of Progent's Network Help for Businesses in Fort Worth Texas
Progent's online technical help services allow your Fort Worth company to experience the benefits of timely, enterprise-grade network support without the expense of maintaining an in-house IT organization. Your network will derive added business value by being increasingly reliable, productive, and protected. Advantages to your company include:

  • Convenient virtual expansion of your local support resources
    For most companies in Fort Worth Texas, local computer service resources, whether represented by freelance consultants or a full-time IT staff, can solve the majority of technical problems. On the other hand, serious problems sometimes spring up when local resources are overstretched or unavailable, and some trouble may be associated with IT products that is unfamiliar to your local support technicians. In these situations, Progent's online service professionals give you a convenient, fast, and economical way to augment your regular help and to convey useful knowledge to improve your capability to resolve downstream problems in-house.

  • Reduced Dependence on Individual Service Providers
    For IT maintenance, smaller companies often depend on independent freelance service providers. While independent consultants have less overhead than larger consulting firms and can afford to charge marginally less, they are occasionally overbooked, making it impossible to respond rapidly to urgent situations. If a freelance consultant is occupied with another customer, sick, on a trip, or in class, the absence of backup personnel may require your company to go without assistance during an IT crisis. As your network grows, network downtime and trouble with vital applications become more costly. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a reliable source of backup support expertise to insure your IT system is always available.

  • Create a Scalable Foundation for Smooth Expansion
    Businesses typically start with an IT system created on a shoestring budget. Lacking a scalable infrastructure, slap-dash fixes often get piled onto an unstable foundation. As a network grows, reliability and expandability problems can impede the success of the organization. Such poorly designed environments need careful assessment, intelligent strategic planning, and extensive IT expertise to evolve to a system infrastructure able to provide the stable foundation to meet vital business demands and facilitate downstream expansion.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller businesses require advice and technical education to navigate through an increasingly complex array of technology options capable of accelerating business success and improving efficiency. Businesses hardly need a network consultant who is attempting to earn a commission on a certain vendor's products. Network consulting and product sales can lead to a situation where the recommended solution is built around a profitable product rather than the true needs of a client. Progent avoids these dilemmas by offering only services instead of products. This enables Progent to match technical consulting with the real interests of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of technical knowledge, fine tuned remote support software, and familiarity with corporate IT allow companies to escape the pitfalls of excessive reliance on smaller service organizations, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier consultants average more than a decade of real-world industry background, in the trenches of network service, executing a wide range of IT tasks for a large array of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support personnel. This ensures that you get not just expert IT help, but also a consultant with proven methods for using technical knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-premises visits per minute. Consequently, you are billed exclusively for received services. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. Also, Progent imposes no service activation charge and asks no retainer for services provided during regular working hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for quick repairs so you won't be forced to permit simple problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local support firms who provide minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the service reports sent by every staff member to every customer. The practice of detailing and organizing service activity results in more efficient support and eliminates a slew of typical misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to provide round-the-clock network monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering potential problems before they cause downtime, system monitoring can save your information network from stressful and expensive service losses.
How Does Our Company Start Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.

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    Polycom Video Conferencing Professionals

    Progent can provide the services of an accredited consultant with expertise deploying technology from the major video conferencing/telepresence providers including Cisco, Polycom, LifeSize and Radvision and can assist you to plan, configure, upgrade, or maintain a video conferencing solution that protects your current investment and optimizes the strategic value of your information network. Progent also offers the services of infrastructure consultants able to help companies of any size to create and troubleshoot a network that provides the speed, reliability, protection, and scalability required to support your telepresence solution.

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    With the Catalyst line of switches for small and mid-size companies, Cisco allows organizations to realize the full advantages of bringing smart traffic control into their networks. Cisco's switching technology makes it possible to deploy capabilities to make your network infrastructure highly available to handle time-critical requirements, scalable to facilitate growth, safe enough to protect restricted data, and capable of differentiating and managing all traffic to optimize system operations. Progent's CCIE and CCNP certified consultants can show you how to pick out and integrate Cisco switches that make sense for your business. Also, Progent's CISM and CISA certified security specialists can help you create a comprehensive protection plan and set up Cisco Catalyst switches so they help support your security strategy. Catalyst switching products that Progent supports include the Cisco Catalyst 2950 switches, Catalyst 3750 switches, Catalyst 4500 switches, and Cisco Catalyst 6500 switches.

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    Windows Server 2008 R2 offers outstanding levels of speed, protection, fault tolerance, scalability, and flexibility that accelerate output of local, remote, and mobile users. Progent's network experts can provide cost-effective online consulting, technical support, and training services to help you to plan, implement, and maintain Microsoft Windows Server 2008 R2 in order to add substantial strategic value to your information system.

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    Progent's ProSight Email Guard uses the services and infrastructure of top data security companies to provide centralized control and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further layer of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that stays within your corporate firewall.

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    Progentís Microsoft certified professionals provide small and medium sized businesses consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront Threat Management Gateway and ISA Servers include an advanced application-layer aware firewall that can secure your IT network from attack by outside and internal sources. Forefront Threat Management Gateway and ISA Server provide deep examination of Internet protocols such as Hypertext Transfer Protocol, which enables these products to uncover many attacks that can elude traditional firewalls. The combined firewall and VPN structure of Forefront TMG and ISA Server permit stateful filtering and inspection of all VPN streams. ISA Servers are the mainstay of Microsoft's system security initiative, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security consultants can help you enhance your network security through experienced design and deployment of Forefront TMG and ISA Servers. Progent's Microsoft-certified engineers can assist you to install Microsoft Forefront Threat Management Gateway 2010, maintain any version of ISA Server, or upgrade smoothly from ISA Server environments to Microsoft Forefront TMG.

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    Progentís Co-managed Help Desk service makes it possible for your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution built around the top shared PSA tool for managing end-user service requests, ticketing, ownership, progress tracking, and reporting.

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    Progent's Power BI consultants can assist your business to plan, deploy, manage, enhance or debug your Power BI solution. Progent can also assist you to prep your source data for Power BI reports and dashboards. Progent can assist you build and manage an onsite, cloud based, or hybrid network model for Power BI.

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    Progent's Juniper-certified network engineer can help you to plan and implement Juniper Firewall/VPN technology, optimize and troubleshoot your infrastructure, and upgrade efficiently from discontinued devices to the latest versions. Progent's Junos OS consultants can provide support for Juniper's flagship network operating system to enable your business to streamline the administration and strengthen the protection of your Juniper VPN appliances and routers. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS operating system platforms and can assist you maintain networks that incorporate a combination of Juniper's software platforms.

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    Progent can show you how to plan, deploy, manage, and repair an efficient Wi-Fi LAN architecture, select sensible hardware and software, and configure wireless access points, wireless bridges, antennas, wireless controllers, and other wireless accessories. Progent can also show you how to put together a complete wireless network security plan that is well aligned with the security strategy for your overall corporate network.

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    Progent offers small and medium-size organizations overflow or fully outsourced Help Desk support for at-home workers.

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    Progentís data center IT services are designed for businesses with hardware located at Internet Data Centers or data center colocation hosting facilities and requiring on-demand in-person service at the co-location facility as well as remote support from Microsoft and Cisco Certified experts. Progent provides a full array of IDC and data center and colocation consulting services including system topology evaluation, Windows and UNIX server integration and maintenance, troubleshooting for server and telecommunications networking, design and deployment of zero-downtime configurations, defining and implementing layered security defenses, firewall configuration and support, configuring load balancing environments, and creating high-availability server and storage clustering configurations.

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    Progentís IT outsourcing services offer economical computer consulting for small businesses. Whether it involves designing system infrastructure, setting up an internal Help Desk or using an outside one, deploying a new e-mail system, monitoring your network, or creating an on-line business solution, outsourcing your IT technical services can contain expenses and eliminate uncertainties, allowing IT support expenses to increase in a more moderate and controlled fashion than is possible by building up a large, knowledgeable in-house network support staff. Progentís Outsourcing White Paper and datasheets explain how Progent can help you build a secure and highly available system architecture for your critical business software based on Windows including Office XP, Microsoft Office 2003, and Microsoft Office 2000.

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    Progent's Mac consultants can support the creative aspect of Mac environments by providing consulting services and education in imaging, sound, and motion video. Progent's support professionals can provide help in a range of Apple Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with specific jobs such as scanning or digitizing audio or video or configuring an audio/video production studio.

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    Progentís high availability network consultants offer reliability consulting, disaster recovery planning, network load balancing, fault-tolerant interoffice access, 24x7 Internet architecture design, non-stop data center services, and other non-stop operations services to show your organization configure a 24x7 environment for line-of-business applications. Progent possesses the knowledge and experience to develop economical, non-stop systems by utilizing the expanding suite of Windows Cluster servers including Microsoft Windows 2003 Cluster Server, SQL Cluster Server, and Exchange Cluster Server. Progentís Microsoft and Cisco certified consultants can help you design a fault tolerant mutli-site network with a fully redundant Internet connection and efficient network load balancing.

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    Progent's certified failover clustering experts can assist businesses to assess the benefits of deploying Windows Server 2012 failover clustering to build an advanced high-availability/disaster recovery solution, help you to design and install a Windows Server 2012 system, provide online and on-premises consulting expertise and technical support for clusters composed of physical servers or virtual ones, and show you how to streamline the administration of failover clusters.

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    Progent's Microsoft-certified Intune consultants can assist your company to understand the business case for utilizing Intune for configuring and managing your mobile computers including notebooks, phones, and tablets based on Windows, Apple iOS, and Android. Progent can help your company to define security and compliance policies, set up pilot environments to evaluate the appropriateness of Microsoft Intune for your environment, install Intune throughout your IT ecosystem, integrate Intune with SCCM for single-console change management, and provide ongoing support for your Intune deployment.

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    Progent has a long background providing a broad range of online network consulting and emergency troubleshooting services to local governments and school districts across the U.S. Progent is one of the pioneers in delivering advanced remote IT consulting and has delivered IT solutions to organizations in every state. Remote support saves travel expenses and resolves issues faster than onsite support.

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    Progent can provide economical remote support from IT engineers with expertise in a broad array of utilities and technologies that deliver solutions for protecting Windows, Apple Mac, and Linux physical and virtual servers and desktops plus notebooks and handhelds. Progent can provide help for all major data protection platforms including Acronis, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist Software, CrashPlan PRO, Double-Take Software, MozyPro, Retrospect, Time Machine, VMware Data Recovery, and FLARs. Progent's consultants can assist your company to install, enhance, or troubleshoot data backup solutions for a variety of environments including local, edge to datacenter, cloud, or a mix.

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    Progent provides fault tolerant load balancing consulting that addresses network load balancing, load balanced program, LAN/WAN backbone routing, and content delivery products including Cisco Content Engine. fault tolerant load balancing technologies for which Progent offers consulting services include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco CSS, Cisco Content Engine and Cisco CDN Software, and F5 Networks 3-DNS.

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    Exchange Server 2013 incorporates significant enhancements to the capabilities of its predecessor Microsoft Exchange 2010 and delivers powerful innovations as well as a redesigned architecture. These enhancements affect key areas including ease of administration, high availability (HA), security, cost of ownership, teamwork, expandability, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consultants can help you evaluate the possible business benefits of migrating to Microsoft Exchange Server 2013, design a cost-effective validation and rollout strategy, and train your IT team to maintain your Microsoft Exchange 2013 environment. Progent also offers affordable online consulting and management services for Exchange 2013.

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    ProSight LAN Watch is Progentís server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent consultant so all looming issues can be addressed before they can disrupt your business.

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    System Center 2016 Data Protection Manager offers automatic backup and simplified recovery capabilities for Microsoft environment. SCDPM 2016 delivers application-sensitive protection for critical platforms such as SQL Server, Exchange Server and SharePoint Server, backs up Windows and Linux VMs, works with VMs hosted by Windows Hyper-V as well as VMware, and integrates seamlessly with Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified consultants can assist businesses of any size to design, implement, administer, and repair a multi-site backup/recovery solution built around System Center 2016 Data Protection Manager. Progent can help you to upgrade from an older release of DPM or from an outdated solution, and Progent can tune your DPM 2016 environment for on premises, hosted, cloud-based or hybrid deployment models. Progent offers remote or onsite consulting expertise and can provide occasional expertise to help you through challenging issues or deliver comprehensive project management support to make sure you complete your SCDPM 2016 deployment on schedule and within your budget.

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    Progent offers fault tolerant load balancing support that addresses system load balancing, load balanced program, network backbone routing, and content delivery products including Cisco Content Engine. High availability load balancing technologies for which Progent can provide consulting services include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco CSS, Cisco Content Distribution Manager and ACNS, and F5 Networks 3-DNS.

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    Progentís data center IT services are designed for companies with equipment housed at Internet Data Centers or data center colocation hosting facilities and requiring timely on-site service at the collocation facility as well as remote help from Microsoft and Cisco Certified experts. Progent offers a complete array of IDC and data center and colocation consulting services including system topology evaluation, Windows and UNIX server installation and maintenance, tech support for server and communications networking, development and deployment of zero-downtime systems, defining and implementing layered security defenses, firewall configuration and support, designing load balancing solutions, and creating high-availability server and storage clustering configurations.

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    Microsoft Dynamics GP allows you to expand and control your business better by offering easy access to decision-driving information and a fast return on investment. Microsoft Dynamics GP confers important business benefits such as its ability to extend the reach of your organization, manage your financials, automate financial operations, unify procedures across your business, improve inventory control, enhance order accuracy, grow sales and shorten lead-time, and maximize cash flow. Progent can show you how to configure and manage a robust, safe server and network foundation to support Great Plains, and can provide experienced Microsoft Dynamics GP support professionals to help you derive all the advantages of your Microsoft Dynamics GP business management system.

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