Immediate Remote Help for Fort Worth Information Networks
For companies located in Fort Worth or anywhere in the state of Texas, Progent provides online help for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have delivered remote support to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to help with complex infrastructure issues, plus the services of CISA and CISSP-accredited cybersecurity experts to help with high-level security architecture and troubleshooting issues.
Progent's online support experts offer exceptional leverage due to the fact that they possess the practical experience and have access to the advanced technology necessary to solve the majority of information system issues rapidly. This lowers immediate costs since solutions accumulate minimal chargeable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your organization saves even more in indirect expenses by reducing or avoiding network outages and related losses due to business disruption, upset customers and vendors, idle workers, and distracted management. Progent's extensive online consulting know-how is especially valuable in environments that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.
Progent's pricing model for remote help is structured to leverage your IT service dollar. Progent charges per minute for telephone-based consulting, so you owe just for the support that you receive. In contrast to typical online service organizations, Progent imposes no initialization charge or minimum payments. Progent's one-minute billing unit and clean policy for pricing save you from situations where quick repairs somehow end up as substantial invoices. Progent's skill at handling technical issues quickly means your business spends less money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined a collection of optimized technologies and proven processes which allow the maximum degree of effectiveness for online consulting and troubleshooting for IT networks of all sizes. Progent provides protected VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the staff of Progent's online support team to connect to your company's network without breaching corporate security.
Progent's proven technical support database system stores detailed documentation of all support that Progent's customers have received. Progent's team engineers have access to the records of assistance provided to every client by any Progent consultant. This history of issues and resolutions is structured as an easily exploitable internal knowledge base that allows Progent's online support experts to share their experiences with the whole team to ensure that the value of Progent's support grows over time. Progent's extensive list of accreditations and close associations with major industry leaders such as Cisco and Microsoft open up other extensive technical knowledge bases and permit fast access to vendors' internal engineering staff with the result that Progent's online consulting specialists are able to come up with the best solutions promptly.
Online support services provided by Progent to companies in Fort Worth and anywhere in the state of Texas include:
Authorized Windows Support
Progent's Microsoft-certified online service engineers offer network troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can assist you with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server development,
Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of affordable PC desktop support services to help you company to deploy, configure, troubleshoot, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 upgrade support services as well as Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for networking consultants, and indicates a person's technical knowledge at the expert level. Cisco CCIEs know how to handle even the most challenging problems surrounding network planning, installation, management, protection, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS Software network management tools and developing workarounds or identifying program updates. CCIEs offer exceptional cost-effectiveness since their broad experience permits them to resolve problems quickly. In common cases, less seasoned consultants can struggle for many hours or even days with identical tasks that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE consultants can interface to your environment using sophisticated on-line support technology to provide efficient, secure, and affordable analysis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services
Progent's CCIEs can provide expertise in the complete line of Cisco's market leading selection of connectivity products by offering services such as:
CISSP and ISSAP Certified System Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of system protection services to strengthen the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or help your business to recover quickly following a serious penetration. Security support services offered by Progent cover comprehensive data security analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick recuperation from virus and worm attacks; installing firewalls; building safe techniques for remote and mobile access; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote support services to help organizations of all sizes integrate their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that combine local resources along with public cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a consistent workflow for recovering applications and services quickly following an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also enables transparent testing for disaster recovery, upgrades and patches and can generate reports to confirm complete service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud solutions that deliver high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high degree of automation independent of the hardware making up the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists offer phone-based consulting services to address a wide spectrum of information technologies such as network infrastructure, email solutions, system and process security, plus UNIX/Linux and Windows integration. For server hardware economization and simplified management in networks that include Linux-based systems with Microsoft Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also assist with transitioning from legacy applications to Windows or Linux-based solutions. Progent's group-oriented approach to solving technical problems enables quick escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts service expense.
Important Linux versions for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate services designed to allow small and mid-size businesses to utilize the same best-of-breed IT solutions used by some of the world's leading corporations. The ProSight suite of network monitoring and management services covers all key areas of information technology such as email protection, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning tools to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the entire malware attack progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and enables rapid recovery of vital files, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to deliver web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper layer of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, optimize and debug their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating appliances that require important software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that all potential problems can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your core network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both also include a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's ability either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup environment that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for special information technology programs. Billing rates for longer-term development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these special fields of computer technology enables customers to complete major projects economically and on schedule. Progent's special remote consulting services include:
How Your Fort Worth Company Can Contact Progent's Remote Service Experts
Call Center Support
Progent's Help Desk Call Center support programs for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are intended for organizations who don't have the budget to build and maintain an in-house Help Desk but who want quick access to an efficient Help Desk with professional phone assistance as well as the ability to escalate the most challenging problems to advanced engineers.
Progent's Help Desk consulting support can support you in building an effective new Help Desk Call Center or enhancing your established organization, evaluating or customizing Call Center application software to address the special demands of your company, or adding temporary online staff to work with your internal Call Center group to deal with demanding events like software transitions, major updates, or rolling out brand new applications.
Progent's Help Desk staff of experienced network experts gives your customers in Fort Worth or anywhere in the state of Texas quick communication with a large network service group with substantial background offering phone consulting and remote troubleshooting for networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk Call Center the reputation as a significant enabler of company efficiency, and Progent's target is to resolve rather than simply document network problems.
- Applications Support: Training, Development, and Integration
Progent's Applications Consulting Group provides remote professional consulting expertise and training in key application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and education for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. For additional information concerning Progent's expertise, programming, and training services, go to Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers businesses in Fort Worth, or anywhere in the state of Texas, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to accommodate your business so that your network maintenance is proactive and automated. By uncovering looming issues before they evolve into downtime, system monitoring can minimize inconvenient and costly network breakdowns. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or systems based on a combination of OS platforms.
To get in touch with Progent about emergency phone-based help with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent.
For businesses and startups in Fort Worth or anywhere in the state of Texas, Progent's online network support engineers can deliver expert and economical IT help the moment your business has to have it. More than 15 years of delivering remote repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to refine online access technology to repair computer problems quickly while avoiding the expense and lost productivity associated with on-site support calls.
Even if your Fort Worth company has a regular independent support technician or employs a full time organization that can handle the majority of computer problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and seamless remote expansion of your local resources for situations when your usual IT support personnel either lack the time or the experience to solve sudden network crises or especially complicated integration projects.
Features of Progent's Remote Computer Services for Fort Worth
Progent's online support, remote repair, network security consulting, and network administration services offer offices in Fort Worth or anywhere in the state of Texas the greatest leverage for your support investment. Whether you require occasional phone support and Internet-based troubleshooting or full-time Help Desk outsourcing support and system management, Progent's experts can deliver your office enterprise-level network support while permitting you to avoid the cost and administration overhead of maintaining a full-service internal IT organization. Highlights of Progent's online help program include:
- Fast Telephone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to offices in Fort Worth and is also ideal for networks in more remote regions of Texas that have a limited supply of technicians with proven expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Partner support company, Progent has the use of a wide array of Microsoft support utilities, service information, and on-going education.
- Per Minute Billing to Reduce Costs
Progent offers online support on a by-the-minute billing plan, so you pay only for the services you use. Progent asks for no minimum charge for online support and requires no ongoing retainer for support services delivered during normal business hours. This saves you from facing big bills for quick repairs.
- Availability of Cisco Network Architecture Specialists
Progent's certified experts for Cisco can provide access to authorized professionals with skill in designing, implementing, and managing networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, high-availability, and secure infrastructure for local and remote networking.
- Application Experts Consulting
Progent's basic support offerings include system integration, Microsoft Exchange consulting, network security planning, and Help Desk outsourcing support. Progent's Experts Team offers world-class consulting support in specific application areas. Support available from the Application Experts staff includes:
Dynamics GP Consulting and Customization
Microsoft Office Project Training
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Training
BI Reporting Development and Troubleshooting
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and SQL Server 2014 Software Development and Debugging
Oracle DBA Services and Application Programming
MySQL Project Management and Software Development
Apple Mac Integration
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a full service one-stop resource for network generalists and application experts, Progent is able to deliver timely, affordable, and thorough information technology solutions that match the specific requirements of your business.
- Advanced Online Access Software
Protected remote connectivity allows Progent's service experts to observe exactly what your customers see. This makes it easier to find quick solutions to issues that could otherwise demand a costly onsite visit. Effective online connectivity software and experienced engineers together enable Progent to resolve most network issues rapidly and economically. Progent is a pioneer in offsite support and remote network monitoring.
- Support for Leading VPN Products
Progent supports secure Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24-hour Support for High System Uptime
For organizations with vital applications, Progent can provide optional round-the-clock online support services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help ensure maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are designed specifically for budget-constrained offices whose clients require instant access to a Help Desk service with expert phone support and full escalation capability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of IT knowledge, refined support software, and understanding of corporate IT allow companies to escape the limitations of excessive dependence on smaller consulting organizations, independent freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Start Getting Remote Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average more than a decade of hands-on industry background, in the trenches of IT service, performing a wide range of technical tasks for a large array of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting staff. This guarantees that you get not just world-class IT capability, but also a consultant with field-tested approaches for applying technical knowledge to solve actual IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for remote service and in-person visits per minute. Consequently, you owe exclusively for delivered support. Progent does not demand a higher rate for after-hours or urgent support, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for support services provided during regular working hours. Many service organizations impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you will not be tempted to permit less critical problems to fester.
- Complete Documentation of IT Services
Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or small support firms who offer scant documentation or details of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service documentation sent by every consultant to every customer. The discipline of documenting and archiving support activity allows more efficient service and eliminates a variety of common problems such as when a service client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only consulting firms to offer 24x7 network tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive instead of reactive. By anticipating potential problems before they cause lost productivity, system monitoring can keep your IT network from stressful and expensive service losses.
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.