Greater Dallas Metro Area Contact Information:

Greater Dallas Metro Area Onsite IT Consulting
Progent locations in the Greater Dallas Metro Area

City Street Address Contact Information
Addison, TX 5080 Spectrum Drive
Addison, Texas, 75001
Sales Phone: 469-317-9411

Link: Addison, TX Network Support Services
Allen, TX 1333 W McDermott Dr
Suite 150
Allen, Texas, 75013
Sales Phone: 469-342-0443

Link: Allen, TX Network Support Services
Dallas, TX 3710 Rawlins St
Suite 1420
Dallas, Texas, 75219
Sales Phone: 214-446-3777

Link: Dallas, TX Network Support Services
Fort Worth, TX 420 Throckmorton Street
Suite 200
Fort Worth, Texas, 76102
Sales Phone: 682-499-9550

Link: Fort Worth, TX Network Support Services
Irving, TX 5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75202
Sales Phone: 469-565-9652

Link: Irving, TX Network Support Services
Plano, TX 5700 Granite Pkwy
Suite 200
Plano, Texas, 75024
Sales Phone: 469-929-2939

Link: Plano, TX Network Support Services
Southlake, TX 550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
Sales Phone: 817-756-6968

Link: Southlake, TX Network Support Services

Fast Online Troubleshooting for Fort Worth Computer Systems
Immediate Phone Help for Fort Worth SystemsFor companies in Fort Worth or anywhere in the state of Texas, Progent offers online help for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified engineers have provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with complex infrastructure problems, as well as the assistance of CISA and CISSP-certified cybersecurity experts to handle advanced security architecture and troubleshooting issues.

Progent's online technical support engineers provide exceptional leverage because they possess the real-world experience and are equipped with the sophisticated tools necessary to resolve most network issues rapidly. Efficient support reduces immediate costs since solutions use up minimal billable consulting minutes. Remote help also avoids the expense of sending an engineer to your site. Your company saves even more in incidental costs by minimizing or eliminating system outages and related costs due to business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's extensive remote technical support know-how is particularly important for businesses that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be useful.

Progent's billing policy for online support is structured to leverage your network support dollar. Progent bills on a per-minute basis for phone assistance, so you pay exclusively for the services that you actually get. In contrast to typical online support companies, Progent requires no startup fee or minimum payments. Progent's per-minute billing unit and simple policy for pricing do away with situations where quick repairs manage to turn into substantial invoices. Progent's penchant for dealing with problems quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of customized tools and proven methodologies that ensure the highest degree of effectiveness for online engineering help and repair for IT networks of any size. Progent provides safe VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the experts of Progent's online support team to link to your company's system without violating system security.

Progent's proven customer support reporting application maintains comprehensive histories for all service that Progent's clients have received. Progent's staff consultants have access to the details of support delivered to every customer by any Progent engineer. This archive of anomalies and repairs is stored as an easily accessible proprietary database that allows Progent's remote technical experts to communicate their experiences company-wide to ensure that the value of Progent's technical support improves over time. Progent's extensive list of accreditations and close associations with key industry leaders including Cisco and Microsoft make available additional extensive support knowledge bases and allow priority access to manufacturers' internal product engineers with the result that Progent's remote consulting specialists are able to determine the best resolutions in the least time.

Remote services available from Progent to clients in Fort Worth and throughout the state of Texas include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price managed services designed to enable small and medium-size organizations to utilize the same cutting-edge IT solutions used by some of the industry's top corporations. Progent's ProSight portfolio of network monitoring and management services addresses all critical facets of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the complete threat progression including filtering, detection, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your company's unique needs and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup processes and allows rapid restoration of vital data, apps and VMs that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to set up ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to provide web-based management and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map, track, optimize and debug their connectivity hardware like switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent consultant so any looming issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security regulations, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's preparedness to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup/recovery environment that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting experts for contract information technology programs. Billing rates for longer-term development or consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these important fields of computer technology enables clients to execute major initiatives economically and on schedule. Progent's project-based online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support alternatives for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are intended for organizations who don't have the resources to create an internal Help Desk Call Center but who want fast response from a dependable Help Desk with proficient telephone assistance as well as the ability to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Help Desk Call Center consulting support can assist you in establishing an efficient new Help Desk Call Center or improving your existing one, selecting or customizing Call Center application software to address the special demands of your company, or adding occasional phone support staff to work with your existing Call Center resources to handle demanding events such as software transitions, major upgrades, or installing brand new business software.

    Progent's Help Desk Call Center team of experienced network experts offers your clients in Fort Worth or anywhere in the state of Texas instant assistance from an effective technical support resource with years of background offering telephone-based support and remote diagnostics for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center the reputation as a major driver of company success, and Progent's policy is to resolve rather than merely track IT issues.

  • Business Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Experts staff can supply remote and in-depth engineering support and education in key business application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and education for popular Microsoft applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. To learn additional information about Progent's expertise, custom programming, and training services, go to Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of System Center 2016, extend or tune your current one, migrate efficiently from a previous version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Fort Worth, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to suit your business so your IT maintenance is proactive and automated. By detecting possible trouble spots before they evolve into downtime, system monitoring can avoid stressful and expensive information system crises. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or networks that incorporate a combination of OS platforms.
How Your Fort Worth Company Can Contact Progent's Online Service Experts
To contact Progent about urgent phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For companies and startups in Fort Worth or throughout the state of Texas, Progent's online network support engineers can provide expert and cost-effective IT support the instant your company needs it. More than a decade of offering remote repair services has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to refine remote access technology to repair network problems quickly while avoiding the cost and lost productivity associated with in-person support calls.

Even if your Fort Worth company relies on a regular independent support technician or employs an in-house IT staff that know how to deal with the majority of network problems, Progentís Microsoft and Cisco certified consultants can still offer a convenient and seamless remote extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the expertise to solve sudden system emergencies or especially complex integration problems.

Benefits of Progent's Network Help for Organizations in Fort Worth
Progent's online support services enable your Fort Worth business to realize the benefits of immediate, world-class IT support without the cost of managing a full-time IT organization. Your information system will derive added strategic worth by becoming increasingly available, efficient, and protected. Benefits to your business include:

  • Convenient remote expansion of your on-site IT resources
    For most businesses in Fort Worth or anywhere in Texas, local network support providers, whether represented by freelance consultants or an internal maintenance staff, can resolve the majority of network issues. On the other hand, serious problems might spring up when your regular resources are overstretched or absent, and some problems may be associated with IT products that is beyond the scope of your local service personnel. In these situations, Progent's online service professionals provide a convenient, quick, and economical solution to augment your local resources and to transfer useful knowledge to improve your ability to resolve future problems locally.

  • Less Reliance on Freelance Service Providers
    For IT support, smaller organizations commonly rely on independent freelance service providers. While independent service people carry less overhead than big consulting companies and can often charge marginally less, they are often stretched too thin, making it impossible to respond quickly to crisis situations. If an independent service provider is busy with another customer, sick, on a trip, or in class, the lack of reserve help may require your company to go without assistance during an emergency. As your company grows, network downtime and trouble with vital applications are more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a dependable source of reserve service expertise to make sure your network remains up and running.

  • Build a Solid Basis for Smooth Expansion
    Organizations typically begin with an IT architecture implemented on a modest budget. Without a strong framework, slap-dash repairs can get piled onto a shaky foundation. As a network grows, reliability and expandability issues can impede the success of the business. These badly built environments require careful analysis, intelligent long-term planning, and extensive IT expertise to evolve to a network architecture that can provide the solid foundation to handle vital business demands and simplify future expansion.

  • Work with Problem Solvers Rather Than Product Vendors
    Smaller offices require guidance and technical training to navigate through an increasingly complicated maze of product options available for promoting business growth and improving productivity. Businesses hardly need a network consultant who is motivated to sell a specific vendor's products. IT support and product selling can lead to a scenario where the recommended solution is built around a predetermined technology rather than the true requirements of a client. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to match IT consulting with the real interests of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of technical experience, fine tuned remote support software, and understanding of enterprise networking enable companies to escape the pitfalls of exclusive reliance on smaller service firms, individual freelance service providers, or limited in-house resources.

Progent adds value by providing:

How Does Our Company Begin Getting Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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