Fast and Affordable Remote Help for Fort Worth Texas Computer Systems
For organizations located in Fort Worth Texas, Progent provides online support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve complex infrastructure issues, as well as the assistance of CISSP-accredited security consultants to handle advanced security architecture and troubleshooting jobs.
Progent's remote support engineers offer excellent value due to the fact that they possess the real-world experience and are equipped with the advanced technology needed to resolve the majority of information system issues quickly. This lowers immediate expenses since solutions use up minimal chargeable minutes. Online support also avoids the cost of sending a consultant to your site. Your company saves additionally in incidental expenses by reducing or avoiding network downtime and related costs due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced online technical support experience is particularly helpful in environments that are dependent on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an option.
Progent's billing policy for remote help is designed to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced exclusively for the services that you receive. Unlike typical remote support companies, Progent asks for no startup surcharge or minimum fees. Progent's one-minute granularity and simple policy for billing avoid situations where fast fixes somehow end up as substantial bills. Progent's skill at disposing of problems quickly means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of customized technologies and field-proven processes that allow the maximum level of effectiveness for online engineering help and troubleshooting for computer systems of any size. Progent provides safe VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the consultants of Progent's Technical Response Center to connect to your company's network remotely without compromising network security.
Progent's sophisticated technical support reporting application maintains comprehensive records of the support that Progent's customers have been provided. Progent's staff engineers have the benefit of the specifics of services rendered to every client by every Progent engineer. This history of problems and fixes is stored as a readily retrievable support knowledge base that enables Progent's remote support engineers to share their knowledge company-wide to ensure that the value of Progent's support services improves daily. Progent's advanced certifications and close relationships with key vendors including Cisco and Microsoft open up other extensive technical knowledge bases and permit quick response from manufacturers' in-house engineering staff with the result that Progent's remote service experts are able to determine optimal resolutions quickly.
Remote services available from Progent to businesses in Fort Worth Texas include:
Authorized Microsoft Windows Experts
Progent's Microsoft-expert online support experts offer computer repair and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist you with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams expertise, Skype for Business Server migration support, Microsoft Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable desktop services to assist your business to install, integrate, troubleshoot, and administer workstations and laptops powered by Windows. Progent's desktop consulting services include offering Microsoft Windows 10 integration support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE certification is the top accreditation for network consultants, and certifies a person's network technology knowledge at the master level. Cisco CCIEs know how to handle even the most challenging issues encountered in network infrastructure design, integration, administration, compliance, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in analyzing anomalies with IOS network management utilities and coming up with alternate approaches or locating program updates. Cisco CCIEs offer excellent value since their broad expertise enables them to solve problems quickly. In typical cases, less experienced service providers can wrestle for hours or days with identical tasks that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can tie into your environment using the latest on-line support tools in order to provide fast, secure, and affordable diagnosis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's CCIEs can provide expertise in the complete line of Cisco's market leading family of connectivity products by delivering consulting services that include:
CISSP and ISSAP Certified System Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of security services to enhance the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or assist your business to recuperate rapidly after a damaging breach. Security support services available from Progent cover in depth network security and compliance assessment using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast recovery from malicious assaults; setting up firewalls; designing secure techniques for off-site and mobile connectivity; defending your email infrastructure from spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Progent offers expert online consulting services to help organizations of all sizes integrate their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that utilize local IT assets along with public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has over 20 years of experience providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a repeatable process for recovering applications and services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, upgrades and fixes and can produce reports to confirm complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, configure, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide high availability, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists can provide remote consulting services to cover a broad spectrum of information technologies such as system infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified administration in networks that include Linux with Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also assist with migration from older systems to Microsoft Windows or Linux-based environments. Progent's team-oriented methodology for resolving technical issues promotes fast escalation, when required, to consultants with appropriate experience to handle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts support costs.
Important Linux variants for which Progent offers expertise include:
ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same advanced IT solutions deployed by some of the industry's top corporations. The ProSight line of network management outsourcing services covers all key areas of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis tools to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including protection, identification, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital data, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to provide centralized control and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, enhance and debug their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating appliances that require important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT personnel and your assigned Progent consultant so that all looming issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an objective evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with information security regulations, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance expert. The interview is intended to help assess your company's preparedness either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup system that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT programs. Progent's charges for longer-term consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these special fields of computer technology enables clients to complete critical projects within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Fort Worth Business Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Call Center service offerings for companies with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all aspects of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progentís Help Desk Co-management services allow your IT organization to share the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the top professional services automation tool for managing service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center staff of experienced information technology professionals provides your workers in Fort Worth Texas instant assistance from an efficient support group with extensive experience providing telephone-based support and online diagnostics for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center the reputation as a crucial contributor to business performance, and Progent's intent is to fix and not simply document technical issues.
- Business Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting Team can supply online professional consulting expertise and training in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, customization, and education for popular Microsoft applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's consulting, customization, and training services, refer to Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a previous version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Support
Progent can deliver organizations in Fort Worth Texas remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can configure Operations Manager to fit your business so that your computer maintenance is proactive and automated. By exposing possible problems before they evolve into network outages, system monitoring can head off stressful and expensive network breakdowns. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments that support a variety of operating systems.
To contact Progent about emergency online expertise with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Remote Support, call 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Fort Worth Texas, Progent's online network support engineers can deliver effective and affordable system help the moment your business has to have it. More than a decade of delivering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to repair IT problems quickly while avoiding the cost and lost time that comes with in-person service calls.
Even if your Fort Worth office relies on a local independent consultant or employs a full time organization that know how to deal with day-to-day network problems, Progentís Microsoft certified engineers can still offer a convenient and seamless virtual expansion of your local resources in cases when your usual service personnel either lack the bandwidth or the experience to deal with unexpected system crises or particularly complex integration problems.
Features of Progent's Online Computer Support for Fort Worth Texas
Progent's phone help, remote repair, network security expertise, and system management services give companies in Fort Worth Texas the greatest leverage for your support investment. Whether you need occasional phone help and remote troubleshooting or ongoing Help Desk call center support and network management, Progent's professionals can provide your business enterprise-level network support while permitting you to eliminate the expense and hassle of carrying a large internal IT staff. Key features of Progent's online help services include:
- Fast Telephone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to offices in Fort Worth Texas and is also ideal for customers in geographic regions that have a limited supply of consultants with in-depth experience supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad array of Microsoft support tools, technical information, and on-going training.
- Per Minute Rates to Minimize Costs
Progent provides online support on a minute-by-minute basis, so you pay only for the services you receive. Progent requires no minimum fee for online service and imposes no ongoing retainer for support services provided during regular working hours. This keeps you from paying big bills for quick repairs.
- Access to Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco offers the services of authorized professionals who have skill in planning, implementing, and supporting networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, reliable, and secure infrastructure for wireline and wireless networking.
- Application Specialists Consulting
Progent's basic consulting services include technology integration, MS Exchange Server consulting, corporate security planning, and Help Desk sharing services. Progent's Experts Team can provide in-depth consulting expertise in specific business applications. Help offered by the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Office Project Expertise
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Project Management and Application Development
MySQL Project Management and Software Design
Apple Mac Integration
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By offering a full service one-stop source for network generalists and application experts, Progent is able to deliver timely, inexpensive, and comprehensive information technology solutions that align with the special needs of your business.
- Sophisticated Online Access Software
Protected online connectivity allows Progent's service experts to see exactly what your customers see. This makes it easier to find fast fixes to problems that could otherwise demand a costly personal visit. Effective online access tools and experienced engineers combine to allow Progent to resolve most network issues quickly and economically. Progent is an industry leader in offsite troubleshooting and remote system tracking.
- Compatibility with Mainstream VPN Products
Progent can provide secure VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24-hour Service for Maximum System Uptime
For businesses with vital applications, Progent offers optional round-the-clock remote support services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager, this offering can help ensure high network availability.
- Help Desk Services
Progent's Help Desk Call Center services are designed especially for budget-constrained organizations whose clients require immediate access to a Help Desk service with expert telephone support and full escalation capability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of IT knowledge, fine tuned support tools, and familiarity with corporate IT enable offices to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Start Getting Remote Computer Help from Progent?
- In-depth Knowledge of Microsoft's Entire Line of Servers
Progent offers in-depth support for Microsoftís powerful server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support services, Windows Server 2008 expertise, Windows 2003 upgrades, MS Exchange 2019 Server integration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site visits per minute. As a result, you are invoiced just for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent imposes no initialization fee and asks no monthly commitment for services delivered during normal working hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for quick fixes so you will not be tempted to allow simple problems to fester.
- Full Records of IT Services
Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local service organizations who provide scant documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support reports sent by each staff member to every client. The discipline of documenting and archiving support activity results in more effective service and eliminates a variety of common problems such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few support firms to provide round-the-clock network tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By anticipating possible issues before they result in lost productivity, network monitoring can save your information network from stressful and expensive availability losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.