Fast Remote Technical Support for Fort Worth Information Networks
For businesses located in Fort Worth or anywhere in Texas, Progent provides remote technical support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified professionals have provided online support to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security experts to handle high-level security design and diagnostic issues.
Progent's remote technical support experts provide excellent value because they possess the practical background and are equipped with the sophisticated technology required to solve most information system problems rapidly. Efficient support reduces immediate expenses because solutions require minimal billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your office. Your organization benefits even more with incidental expenses by reducing or eliminating system downtime and related costs resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive remote technical support know-how is especially valuable for businesses that are dependent on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.
Progent's billing policy for remote help is structured to stretch your IT service dollar. Progent bills by the minute for telephone-based assistance, so you owe just for the services that you receive. Unlike many remote service organizations, Progent imposes no startup charge or minimum job duration. Progent's one-minute granularity and clean policy for pricing eliminate situations where speedy. minor solutions somehow end up as big tabs. Progent's skill at disposing of technical issues efficiently means your business saves money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of optimized tools and field-proven methodologies which promote the highest degree of effectiveness for remote help and repair for IT systems of all sizes. Progent provides safe VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the experts of Progent's online support team to communicate with your company's system remotely without breaching system security.
Progent's sophisticated customer support database system keeps detailed documentation for all service that Progent's customers have received. Progent's authorized engineers have the benefit of the details of services rendered to every client by any Progent consultant. This database of issues and repairs is structured as an easily exploitable internal database that enables Progent's remote support experts to share their experiences company-wide to make sure that the quality of Progent's support grows over time. Progent's extensive list of accreditations and close associations with major industry leaders such as Cisco and Microsoft open up other massive technical knowledge bases and allow quick response from manufacturers' in-house product engineers with the result that Progent's online service specialists are able to find the best resolutions promptly.
Online support available from Progent to companies in Fort Worth and throughout the state of Texas include:
Authorized MS Windows Expertise
Progent's Microsoft-certified online support professionals can deliver network troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help you with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration support, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Office Access Development and Training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of affordable PC desktop support services to assist your business to install, configure, repair, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 integration help as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the management of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure consultants, and validates a person's network technology knowledge at the master level. CCIEs know how to resolve even the most challenging challenges encountered in network infrastructure design, installation, management, protection, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating anomalies with IOS Software network management tools and developing alternate approaches or locating program updates. Cisco CCIEs provide exceptional value because their broad expertise allows them to find solutions for problems rapidly. In typical instances, less seasoned service providers can struggle for hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified engineers can tie into your environment via state-of-the-art on-line support tools to provide efficient, secure, and economical diagnosis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive, #1000e
Addison, Texas, 75001
||Addison, TX Network Support Services
||1333 W McDermott Dr, Suite 150
Allen, Texas, 75013
||Allen, TX Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, Texas, 75219
||Dallas, TX Network Support Services
||420 Throckmorton Street, Suite 200
Fort Worth, Texas, 76102
||Fort Worth, TX Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, Texas, 75039
||Irving, TX Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, Texas, 75024
||Plano, TX Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, Texas, 76092
||Southlake, TX Network Support Services
Progent's Cisco CCIEs offer assistance with all of Cisco's market leading selection of connectivity devices. Cisco networking support offered by Progent includes ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers setup and debugging, Catalyst switch consulting services, Nexus switch consulting and support, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and wireless IP phones configuration, Cisco Meraki wireless access point layout and configuration, Aironet Access Points deployment help, Cisco wireless controllers support Services, Cisco Security and VPN Consulting help, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Premier System Security Specialists
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts offer a range of system protection services to enhance the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or assist your company to recuperate quickly after a damaging penetration. Security consulting services available from Progent include: in depth information security evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast recovery from malicious attacks; configuring firewalls; designing safe techniques for off-site and mobile access; guarding your email infrastructure from spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced remote support to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that combine local resources as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud migration services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of background delivering high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a repeatable process for restoring services rapidly following a breakdown. SRM supports centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also supports transparent testing for site recovery, updates and fixes and can produce reports to verify full service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, configure, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high degree of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer remote consulting services to cover a wide range of computer technologies such as network architecture, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy administration in environments that include Linux-based systems and Microsoft Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux solutions. Progent's team-oriented methodology for solving network problems promotes quick escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support expense.
Important Linux platforms for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate services intended to enable small and mid-size businesses to benefit from the same best-of-breed technology used by many of the industry's top corporations. Progent's ProSight suite of network monitoring and management services covers all key facets of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis technology to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight ASM protects local and cloud resources and offers a unified platform to address the entire threat lifecycle including blocking, identification, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup activities and enables rapid recovery of vital files, apps and VMs that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security vendors to provide web-based control and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming management activities, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that require important updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so all potential problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both also include one year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your company's ability either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology programs. Progent's charges for ongoing development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these special fields of computer technology enables clients to complete critical projects economically and on time. Progent's project-based online engineering services include:
How Your Fort Worth Business Can Contact Progent's Online Technical Support Professionals
Call Center Support
Progent's Help Desk Call Center service offerings for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve complex issues.
Progentís shared Help Desk services make it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís shared Help Desk service is an advanced support solution based on the top professional services automation platform for handling service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center staff of seasoned network consultants gives your workers in Fort Worth or anywhere in the state of Texas instant communication with an efficient network service group with substantial background offering telephone-based support and online troubleshooting for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk recognition as a major contributor to company productivity, and Progent's goal is to resolve rather than merely annotate technical problems.
- Business Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Group can supply phone-based and in-depth engineering support and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's expertise, custom programming, and training services, visit Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; cohesive integration of multi-OS networks that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers companies in Fort Worth, or anywhere in the state of Texas, online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM for your business so your network maintenance is proactive and automated. By exposing potential problems before they grow into downtime, proactive monitoring can minimize stressful and expensive information system crises. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks based on a mix of OS platforms.
To get in touch with Progent about urgent phone-based help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or visit Contact Progent.
For organizations and startups in Fort Worth or throughout the state of Texas, Progent's phone-based network support engineers are ready to provide professional and economical IT support the moment your organization requires it. Long experience providing online tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to fix network problems quickly while avoiding the expense and lost productivity that comes with in-person support calls.
Even if your Fort Worth company works with a regular freelance support technician or employs a full time organization that know how to handle typical computer problems, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the experience to fix unexpected network crises or especially complicated integration projects.
Details of Progent's Remote Network Services for Fort Worth
Progent's phone support, remote repair, system security expertise, and system management services give offices in Fort Worth or anywhere in the state of Texas unparalleled leverage for your IT investment. Whether you require occasional phone support and Internet-based network repair or ongoing Help Desk support and system management, Progent's experts can deliver your business enterprise-level IT support while allowing you to avoid the cost and hassle of carrying a large in-house IT staff. Key features of Progent's online help program include:
- Fast Telephone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to offices in Fort Worth and is also ideal for networks in geographic regions of Texas that have a limited supply of technicians with proven experience supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a broad range of Microsoft support utilities, service databases, and continuing training.
- By the Minute Rates to Reduce Costs
Progent offers online help on a by-the-minute billing plan, so you are charged only for the services you receive. Progent asks for no minimum fee for phone support and asks for no monthly subscription fee for support services provided during normal business hours. This keeps you from paying big bills for simple fixes.
- Availability of Cisco Certified Network Design Experts
Progent's certified experts for Cisco offers access to on-staff professionals with experience in designing, implementing, and supporting networking environments based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build high-speed, reliable, and secure connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's basic consulting offerings consist of technology integration, MS Exchange Server expertise, network security design, and shared Help Desk services. Progent's Experts group offers world-class consulting expertise in specific business applications. Support available from the Application Experts Team includes:
Dynamics GP/Great Plains Support and Customization
MS Project Training
Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Consulting and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Development, and SQL Server 2014 Software Programming and Debugging
Oracle DBA Services and Application Programming
MySQL Management Support and Application Programming
Apple Mac Support
Amazon MWS Software Integration
By offering a full service centralized resource for IT generalists and application experts, Progent is able to tailor fast, affordable, and thorough information technology solutions that fit the unique needs of your company.
- State of the Art Remote Access Tools
Protected remote connectivity allows Progent's service professionals to see precisely what your customers see. This makes it easier to find fast solutions to issues that could otherwise require a costly personal visit. Sophisticated remote access software and experienced engineers combine to enable Progent to resolve most IT problems quickly and affordably. Progent is an industry leader in offsite support and remote system tracking.
- Support for Popular VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without compromising network security.
- 24-hour Service for Maximum Network Availability
For offices with mission-critical applications, Progent can provide optional round-the-clock remote support services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help produce high system availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are designed especially for budget-constrained companies whose clients require immediate recourse to a Help Desk service with effective phone support and full escalation capability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of technical experience, refined support tools, and understanding of enterprise networking enable offices to avoid the limitations associated with exclusive dependence on smaller service firms, individual freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Begin Getting Remote Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier consultants average longer than a decade of hands-on industry experience, at the front lines of IT service, performing a broad variety of technical tasks for an extensive mix of clients. Each Progent consultant shares a proven set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting personnel. This means that you get not only expert technical help, but also a consultant with field-tested approaches for using computer knowledge to repair real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises visits per minute. Consequently, you pay just for received support. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent applies no startup fee and requires no retainer for support services delivered during regular working hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick fixes so you will not be forced to permit minor problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local service organizations who offer minimal documentation or details of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports sent by each consultant to every client. The discipline of detailing and organizing service activity results in more effective support and avoids a slew of common misfortunes such as when a support client is virtually held hostage to a consultant who wonít let go of vital service information.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to provide round-the-clock system tracking services powered by MS Operations Manager. MS Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating possible problems before they result in downtime, system monitoring can keep your information network from painful and expensive availability losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.