Fast Remote Support for Fort Worth Texas IT Networks
For businesses in Fort Worth Texas, Progent provides online technical support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited security experts to help with high-level security architecture and troubleshooting jobs.
Progent's remote support experts offer exceptional value because they possess the practical background and have access to the sophisticated tools needed to solve the majority of network issues rapidly. Efficient support lowers direct costs since solutions require fewer chargeable consulting minutes. Online help also avoids the cost of dispatching an engineer to your location. Your company saves even more with indirect expenses by minimizing or avoiding network outages and related losses due to business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote consulting experience is especially important in environments that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.
Progent's billing model for online help is designed to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you owe only for the services that you actually get. Unlike many online support companies, Progent asks for no initialization fee or minimum fees. Progent's one-minute granularity and clean model for billing eliminate scenarios where speedy. minor fixes somehow turn into major invoices. Progent's penchant for solving problems quickly means your business saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined a collection of optimized technologies and proven methodologies that allow the highest level of effectiveness for remote engineering help and repair for information systems of all sizes. Progent provides secure VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the experts of Progent's online support team to interface to your company's computer system remotely without compromising corporate security.
Progent's powerful technical support reporting application stores thorough documentation for all support that Progent's customers have been provided. Progent's authorized engineers have access to the history of all help provided to every Progent customer by any Progent consultant. This archive of trouble tickets and responses is organized as a quickly exploitable support database that allows Progent's remote support experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's extensive list of accreditations and working relationships with major technology companies including Cisco and Microsoft open up additional extensive technical databases and permit quick response from manufacturers' in-house support staff with the result that Progent's remote consulting specialists are able to determine the best solutions quickly.
Online services provided by Progent to customers in Fort Worth Texas include:
Authorized Windows Expertise
Progent's Microsoft-certified remote service engineers can provide network troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can assist you with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid deployment support, Microsoft Skype for Business Server planning and deployment support, Lync Server integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of cost-effective desktop services to assist you business to deploy, configure, repair, and administer desktop PCs and notebooks based on Windows. Progent's desktop support services include offering Microsoft Windows 10 upgrade help as well as System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the management of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for networking professionals, and certifies a person's networking knowledge at the expert level. CCIEs can deal with the most difficult challenges surrounding network infrastructure planning, installation, administration, compliance, and repair. Cisco CCIEs work with the highest priority with Cisco's internal support staff in isolating problems with IOS Software network management utilities and coming up with alternate approaches or identifying program updates. Cisco CCIEs represent an excellent value because their depth of expertise permits them to solve problems quickly. In common instances, less seasoned engineers can struggle for many hours or days with the same problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE certified consultants can connect to your computer system by means of the latest remote troubleshooting tools to perform efficient, safe, and economical diagnosis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||11325 Pegasus Street, Suite S-201
Dallas, TX 75238
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's industry-leading selection of connectivity devices. Cisco networking expertise provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting and support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless VoIP phones configuration, Cisco Meraki wireless AP layout and set up, Aironet Access Points deployment support, Cisco wireless controllers consulting, Cisco VPN and Security Consulting expertise, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent can also provide online and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts offer a variety of security solutions to improve the immunity of your Microsoft Windows, macOS and OS X, Linux network against attacks or help your business to recuperate rapidly after a damaging penetration. Security support services available from Progent include: thorough data security and compliance analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; quick recuperation from virus and worm attacks; installing firewalls; designing safe techniques for off-site and mobile access; securing your messaging infrastructure from spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide expert remote consulting services to help businesses of all sizes integrate their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that seamlessly combine on-premises resources along with public cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a consistent workflow for recovering services rapidly after an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, upgrades and patches and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to plan, configure, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer online support services to address a wide spectrum of computer technologies such as network architecture, email systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and simplified management in networks that incorporate Linux-based systems and Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to Windows or Linux-powered environments. Progent's group-based methodology for solving technical issues enables quick escalation, if necessary, to engineers with appropriate experience to handle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts service costs.
Major Linux variants for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price managed services designed to enable small and mid-size organizations to utilize the same advanced technology used by some of the world's leading enterprises. The ProSight suite of network monitoring and management services covers all key areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the complete threat progression including blocking, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you prove compliance with legal and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital data, apps and VMs that have become unavailable or damaged as a result of component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, optimize and debug their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating complex network management activities, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management staff and your Progent consultant so any looming problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security standards, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your company's preparedness to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup system that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology programs. Progent's charges for ongoing consulting projects are set based on the qualifications of the engineers involved. Progent's background in these important areas of computer technology enables clients to execute major initiatives within budget and on schedule. Progent's special online engineering services include:
How Your Fort Worth Business Can Contact Progent's Remote Support Experts
Help Desk Support
Progent's Call Center service options for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve complex issues.
Progentís Co-managed Help Desk services allow your IT organization to share the load for Help Desk support seamlessly between your IT team and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Call Center staff of veteran information technology consultants offers your workers in Fort Worth Texas rapid contact with an effective technical support resource with years of background providing telephone-based help and remote troubleshooting for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center recognition as a significant enabler of company performance, and Progent's goal is to solve and not merely track IT problems.
- Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Experts Team provides remote professional engineering support and education in specific business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver consulting, programming, and education for Microsoft applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's consulting, customization, and education services, refer to Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, expand or tune an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent offers organizations in Fort Worth Texas online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your environment so your IT support is proactive rather than reactive. By anticipating possible problems before they expand into network outages, automated monitoring can ward off stressful and costly network breakdowns. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft networks, or networks that support multiple operating systems.
To get in touch with Progent about emergency online help with Microsoft, macOS and OS X, or Linux networks, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Fort Worth Texas, Progent's phone-based network support specialists can provide expert and cost-effective IT support whenever your business requires it. More than 15 years of providing remote repair services has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune remote access tools to repair IT problems quickly while avoiding the expense and lost time associated with on-site support calls.
Even if your Fort Worth company has a local freelance consultant or employs an in-house IT staff that know how to deal with the majority of network issues, Progentís Microsoft and Cisco certified engineers can still provide a convenient and transparent virtual expansion of your local resources for situations when your usual service personnel either lack the availability or the knowledge to deal with unexpected system crises or particularly challenging integration problems.
Details of Progent's Online Network Support for Fort Worth Texas
Progent's online help, remote troubleshooting, system security consulting, and system management services give offices in Fort Worth Texas the greatest leverage for your support budget. Whether you need occasional telephone support and remote network repair or full-time Help Desk services and network administration, Progent's experts can deliver your office enterprise-level IT support while allowing you to eliminate the expense and hassle of maintaining a large in-house IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to companies in Fort Worth Texas and is also ideal for customers in more remote regions that have a limited supply of consultants with in-depth experience supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Partner support company, Progent has the advantage of a wide range of Microsoft support tools, service information, and on-going training.
- Per Minute Rates to Minimize Costs
Progent provides online help on a minute-by-minute billing plan, so you are billed only for the services you use. Progent has no minimum charge for online support and asks for no ongoing subscription fee for services delivered during normal business hours. This protects you from paying big invoices for routine fixes.
- Availability of Cisco Certified Network Infrastructure Specialists
Progent's registered experts for Cisco offers access to authorized professionals with experience in designing, deploying, and managing networking solutions powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you create fast, high-availability, and protected connectivity for local and remote networking.
- Application Experts Team
Progent's basic support offerings include system integration, MS Exchange expertise, corporate security planning, and Help Desk Co-management services. Progent's Experts Team can provide in-depth consulting support in critical application areas. Support offered by the Application Experts staff includes:
Microsoft Dynamics GP Consulting and Programming
MS Project and Project Online Expertise
Microsoft Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Project Management and Application Development
MySQL Database Administration and Software Development
Apple Macintosh Support
Amazon MWS Programming and Debugging
By providing a full service one-stop source for network generalists and application experts, Progent is able to tailor fast, inexpensive, and thorough IT solutions that address the unique requirements of your company.
- Sophisticated Online Connectivity Tools
Secure online connectivity permits Progent's support experts to observe exactly what your users see. This makes it possible to find fast solutions to problems that might otherwise demand a costly onsite service call. State-of-the-art online connectivity tools and expert engineers combine to enable Progent to resolve most IT issues quickly and affordably. Progent is a pioneer in online troubleshooting and remote system monitoring.
- Support for Leading VPN Gateways
Progent supports safe Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24x7 Service for Maximum System Uptime
For businesses with line-of-business applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager, this offering can help produce maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended especially for budget-conscious organizations whose clients require instant recourse to a Help Desk Call Center with effective phone support and complete escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of technical knowledge, fine tuned remote support tools, and familiarity with corporate IT enable offices to avoid the limitations associated with excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.
Progent adds value by providing:
How Does My Business Start Receiving Online Computer Support from Progent?
- Certified Knowledge of Microsoft's Complete Line of Server Platforms
Progent can provide in-depth support for Microsoftís leading server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment consulting, Windows Server 2008 support, Microsoft Windows Server 2003 maintenance, Microsoft Exchange 2019 Server integration, MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Exchange 2010 Server management, Microsoft Exchange 2007 Server and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-site visits by the minute. As a result, you owe only for received services. Progent does not demand a higher rate for after-hours or emergency support, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and requires no monthly commitment for services delivered during normal working hours. Many service firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick solutions so you won't be tempted to permit minor problems to stay unaddressed.
- Full Records of Delivered Services
Progent has created a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or local support organizations who offer scant documentation or specifics of services performed, each service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the support reports transmitted by every staff member to every customer. The practice of documenting and organizing service records allows more effective support and eliminates a slew of common misfortunes such as when a service customer is virtually held captive to a consultant who wonít release the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to provide 24x7 remote tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating potential problems before they result in lost productivity, network monitoring can save your IT network from painful and costly service losses.
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.