Fast and Affordable Remote Technical Support for Fort Worth Texas Networks
For companies in Fort Worth Texas, Progent provides online help for networks powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure problems, as well as the assistance of CISSP-certified cybersecurity experts to help with advanced security design and troubleshooting jobs.
Progent's online technical support engineers offer excellent value because they have the real-world experience and have access to the sophisticated technology needed to resolve the majority of network issues quickly. This lowers immediate expenses because solutions accumulate minimal billable minutes. Online support also avoids the expense of sending an engineer to your office. Your organization saves additionally in indirect expenses by minimizing or eliminating network downtime and associated costs resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced online consulting know-how is particularly valuable for organizations that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an option.
Progent's billing policy for remote help is designed to stretch your IT service investment. Progent charges per minute for phone assistance, so you are charged only for the support that you actually get. In contrast to many online support firms, Progent requires no service activation fee or minimum fees. Progent's one-minute granularity and simple model for pricing do away with scenarios where speedy. minor fixes manage to end up as big bills. Progent's penchant for dealing with technical issues quickly means you spends less money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of customized tools and field-proven processes that ensure the highest degree of effectiveness for online technical support and repair for IT networks of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's Technical Response Center to interface to your company's environment remotely without compromising corporate security.
Progent's advanced technical support reporting application keeps extensive documentation describing the support that Progent's customers have received. Progent's staff consultants have access to the details of services delivered to every client by every Progent engineer. This database of trouble tickets and responses is organized as a quickly exploitable internal knowledge base that allows Progent's remote support experts to communicate their experiences with the whole team to ensure that the quality of Progent's technical support improves over time. Progent's high-level certifications and close associations with key industry leaders including Cisco and Microsoft open up other massive support knowledge bases and allow priority response from vendors' internal engineering staff with the result that Progent's online service specialists are able to come up with the most efficient solutions promptly.
Remote technical support services offered by Progent to businesses in Fort Worth Texas include:
Certified MS Windows Experts
Progent's Microsoft-certified remote support experts can provide computer system repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist your company with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams planning and integration, Skype for Business planning and deployment support, Lync Server integration, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of cost-effective desktop consulting and support services to assist your company to deploy, configure, repair, and manage desktop PCs and notebooks based on Windows. Progent's desktop support services cover areas such as offering Windows 10 migration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the management of your PCs and web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for networking professionals, and certifies a consultant's technical skills at the master level. CCIEs can deal with the most difficult issues surrounding network planning, integration, administration, protection, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating problems with IOS Software network management tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs are an exceptional cost-effectiveness since their broad expertise permits them to solve problems quickly. In many cases, less experienced engineers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified consultants can communicate with your network via the latest remote troubleshooting tools in order to provide quick, safe, and economical diagnosis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's Cisco CCIEs offer assistance with all of Cisco's industry-leading selection of infrastructure appliances. Cisco infrastructure consulting offered by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch support, Cisco Nexus switch consulting and support, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless IP phones integration, Cisco Meraki wireless access point planning and set up, Aironet APs engineering services, Cisco wireless controllers consulting, Cisco VPN and Network Security Setup and troubleshooting support, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent also offers remote and onsite wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of security solutions that can strengthen the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your company to clean up quickly after a serious penetration. Security consulting services available from Progent include: thorough information security analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast recuperation from virus and worm assaults; integrating firewalls; building secure architectures for remote and mobile access; defending your messaging infrastructure against spam and DHA attacks; and managing 24x7 network monitoring.
Cloud Integration Solutions
Progent offers advanced remote consulting to help businesses of all sizes connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that combine on-premises IT assets along with public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a consistent runbook for restoring services rapidly following an outage. SRM provides centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, updates and patches and can produce audit reports to verify full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, configure, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high level of automation regardless of the physical components used by the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide online support services to cover a wide array of information technologies such as system infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and easy management in environments that include Linux with Microsoft Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also assist with transitioning from legacy systems to Windows or Linux-based solutions. Progent's group-based approach to solving technical issues promotes fast escalation, when required, to consultants with task-relevant experience to handle complex situations. This expedites repair of critical problems, minimizes network downtime, and lowers service expense.
Progent's UNIX/Linux consultants can offer emergency phone-based help troubleshooting problems within UNIX/Linux networks based on leading versions of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, flat-rate services designed to allow small and medium-size organizations to benefit from the same advanced IT solutions deployed by some of the world's leading corporations. The ProSight portfolio of network monitoring and management services addresses all key aspects of modern networking such as email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the entire malware attack progression including protection, detection, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital data, apps and VMs that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to provide web-based management and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that require important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management staff and your Progent engineering consultant so any looming problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup/recovery system that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract information technology programs. Billing rates for longer-term development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology enables clients to execute major projects within budget and on time. Progent's project-based online consulting solutions include:
How Your Fort Worth Business Can Contact Progent's Remote Service Professionals
Help Desk Services
Progent's Help Desk programs for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve complex problems.
Progentís Help Desk sharing services allow your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the top professional services automation platform for handling service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center staff of experienced network experts offers your clients in Fort Worth Texas instant contact with a dependable network service group with substantial background delivering phone support and online repair service for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk recognition as a crucial enabler of company success, and Progent's target is to solve and not simply annotate technical problems.
- Business Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts staff provides remote and in-depth engineering expertise and education in key business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers expertise, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's consulting, customization, and education offerings, go to Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent offers businesses in Fort Worth Texas online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to suit your business so that your network maintenance is proactive and automated. By anticipating looming trouble spots before they result in crashes, automated monitoring can head off inconvenient and costly information system breakdowns. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems that incorporate a combination of platforms.
To get in touch with Progent about emergency online expertise with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Support, call 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in Fort Worth Texas, Progent's online network support engineers are ready to provide effective and economical system support the instant your organization requires it. Long experience delivering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to repair network problems quickly while eliminating the expense and lost time that comes with on-premises service visits.
Even if your Fort Worth office deals with a regular independent consultant or employs an in-house organization that know how to deal with day-to-day network issues, Progentís Microsoft certified consultants can still provide a convenient and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the time or the experience to resolve unexpected network crises or especially challenging integration problems.
Advantages of Progent's Network Help for Businesses in Fort Worth Texas
Progent's online technical help services allow your Fort Worth company to experience the benefits of timely, enterprise-grade network support without the expense of maintaining an in-house IT organization. Your network will derive added business value by being increasingly reliable, productive, and protected. Advantages to your company include:
- Convenient virtual expansion of your local support resources
For most companies in Fort Worth Texas, local computer service resources, whether represented by freelance consultants or a full-time IT staff, can solve the majority of technical problems. On the other hand, serious problems sometimes spring up when local resources are overstretched or unavailable, and some trouble may be associated with IT products that is unfamiliar to your local support technicians. In these situations, Progent's online service professionals give you a convenient, fast, and economical way to augment your regular help and to convey useful knowledge to improve your capability to resolve downstream problems in-house.
- Reduced Dependence on Individual Service Providers
For IT maintenance, smaller companies often depend on independent freelance service providers. While independent consultants have less overhead than larger consulting firms and can afford to charge marginally less, they are occasionally overbooked, making it impossible to respond rapidly to urgent situations. If a freelance consultant is occupied with another customer, sick, on a trip, or in class, the absence of backup personnel may require your company to go without assistance during an IT crisis. As your network grows, network downtime and trouble with vital applications become more costly. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a reliable source of backup support expertise to insure your IT system is always available.
- Create a Scalable Foundation for Smooth Expansion
Businesses typically start with an IT system created on a shoestring budget. Lacking a scalable infrastructure, slap-dash fixes often get piled onto an unstable foundation. As a network grows, reliability and expandability problems can impede the success of the organization. Such poorly designed environments need careful assessment, intelligent strategic planning, and extensive IT expertise to evolve to a system infrastructure able to provide the stable foundation to meet vital business demands and facilitate downstream expansion.
- Work with Problem Solvers Instead of Technology Sellers
Smaller businesses require advice and technical education to navigate through an increasingly complex array of technology options capable of accelerating business success and improving efficiency. Businesses hardly need a network consultant who is attempting to earn a commission on a certain vendor's products. Network consulting and product sales can lead to a situation where the recommended
solution is built around a profitable product rather than the true needs of a client. Progent avoids these dilemmas by offering only services instead of products. This enables Progent to match technical consulting with the real interests of clients.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of technical knowledge, fine tuned remote support software, and familiarity with corporate IT allow companies to escape the pitfalls of excessive reliance on smaller service organizations, individual freelance consultants, or over-stretched in-house resources.
Progent stands out by providing:
How Does Our Company Start Receiving Remote Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average more than a decade of real-world industry background, in the trenches of network service, executing a wide range of IT tasks for a large array of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support personnel. This ensures that you get not just expert IT help, but also a consultant with proven methods for using technical knowledge to resolve real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for phone support and on-premises visits per minute. Consequently, you are billed exclusively for received services. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. Also, Progent imposes no service activation charge and asks no retainer for services provided during regular working hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for quick repairs so you won't be forced to permit simple problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local support firms who provide minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the service reports sent by every staff member to every customer. The practice of detailing and organizing service activity results in more efficient support and eliminates a slew of typical misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to provide round-the-clock network monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering potential problems before they cause downtime, system monitoring can save your information network from stressful and expensive service losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.