Enlarging your at-home workforce may have a significant effect on IT infrastructure, cybersecurity, and corporate processes. Progent has 20 years of experience helping small and mid-size businesses to plan, deploy, administer, tune, and troubleshoot IT environments that support at-home workers. Progent can help your Fort Worth organization to pick the appropriate technologies and adhere to leading practices in building and operating a secure virtual office ecosystem for teleworkers that facilitates collaboration and returns top value. Progent can provide services that go from on demand guidance for getting you over challenging IT roadblocks to full project management or co-management to help you carry out business-critical tasks.

Progent's consultants can assist Fort Worth, Texas organizations to succeed with any facet of creating a high-functioning remote work ecosystem by delivering infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk augmentation, cybersecurity, backup/restore solutions, and streamlined management.

Infrastructure for Teleworkers
Configuring the physical and software infrastructure needed to support a remote workforce can be especially complex if you must manage a mix of personal hardware such as PCs and notebooks, Internet routers, and wireless appliances from different manufacturers and with a mix of operating systems and firmware releases. Progent's experience providing online help for both legacy and modern technologies in virtual office venues enables you to make efficient use of your available network infrastructure and offers fast access to expertise for implement necessary upgrades. Services available from Progent to help your company to implement a productive work-at-home ecosystem include:

  • Virtual Private Network (VPN) connectivity allows you to establish a safe tunnel for authenticated remote workers to use IT resources located at your company datacenter or in a public cloud. Progent can assist you to deploy and manage VPN access between your teleworkers and your key network resources by providing online VPN configuration support. For businesses using Cisco's ASA firewalls, Progent's Cisco-certified ASA Firewall experts can help your at-home workers to utilize Cisco's popular AnyConnect software for secure VPN connections for a wide range of endpoint devices such as Microsoft Windows, macOS, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure platforms allow a telecommuter to view and interact with a remote PC's desktop. This gives network managers significant control over the digital environment of telecommuters and offers them a consistent and more productive work experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
  • Routers attach home computer networks to the Internet and typically support VPN tunnels, local wireless connectivity, and firewalls. Progent can provide top-tier remote consulting for integrating routers from a variety of manufacturers. See router integration services from Cisco-certified consultants.
  • Home Wi-Fi networks, typically shared by the whole family and guests, are frequently used by telecommuters to connect to their router for work. This can create throughput as well as cybersecurity problems. Progent can assist you to mitigate these problems by providing expertise that include Cisco Aironet integration consulting, Cisco-certified Meraki WiFi deployment expertise, and Ubiquiti wireless AP integration help.
  • Internet connectivity methods impact the performance and availability of connections between at-home workers and the company network. Business-critical processes may demand redundant Internet access in the event the primary connection fails. Progent offers expertise for selecting Internet service providers, selecting sensible service bundles, and integrating redundant Internet connections. Refer to Internet access integration services.

IP Voice Integration for Teleworkers
Extending the company PBX environment to include teleworkers is vital to maintaining a productive at-home workforce. A broad range of cloud-based IP voice platforms are used by SMBs to support teleworkers. Many enterprises rely on Cisco's modern or legacy products for VoIP solutions. Progent can help businesses of all sizes to plan or maintain a telecommuter IP voice environment that delivers the versatility, transparency and security required for at-home workers. Progent's Cisco-certified CCIE IP Voice consultants offer high-level support to help organizations optimize their current Cisco IP voice environments to handle a growing remote workforce.

  • Cisco Unified Communications Manager (CUCM) delivers advanced IP telephony features to devices like IP phones, media processing products, VoIP gateways, and mixed media apps deployed throughout the network. Unified Communications Manager supports additional combined media services such as messaging, video conferencing, and customer collaboration networks. For details about Progent's Cisco Unified CM or CUCM expertise, see CUCM expertise.
  • CallManager is Cisco's legacy call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent's consultants can assist your company to support your current CallManager environment or upgrade efficiently to Cisco's modern IP telephony products. For details about Progent's expertise for Cisco CallManager and Cisco's other early IP voice platforms, see CallManager consulting.
  • Cisco IP Gateways enable connectivity with public telephony networks and with clients operating outside the corporate perimeter like at-home workers. Progent offers consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 product lines as well as for modern Cisco SIP gateways. See Cisco SIP gateway configuration consulting.
  • Other VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can help you to update your wide area network infrastructure to support these VoIP solutions and deliver on-demand configuration and troubleshooting services.

Voice/Video Conferencing for Telecommuters
A broad selection of voice/video conferencing platforms from major vendors support virtual discussions, video conferencing, chat, and content sharing for both local users and teleworkers. Many companies use a mix of products to meet the needs of their various partners and customers. Progent can help you to manage your current conferencing environment and enhance the productivity of your remote workforce.

  • Skype for Business is Microsoft's leading unified communications product that supports presence, IM, audio and video conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified specialists who can help you to deploy and maintain Skype for Business client software to support your at-home employees. To learn more about Progent's consulting expertise for Skype for Business, visit Skype for Business integration experts.
  • FaceTime is Apple's multiuser video calling platform for compatible iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Newer editions of FaceTime allow up to 32 simultaneous users for voice/video calls. For details about Progent's support expertise for FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for most desktop or mobile devices. Offered through Cisco's Webex Cloud platform, Webex capabilities include sharing specific content or screens, presentations that incorporate rich media including Microsoft PowerPoint, network-based capture, plus revision and playback for future reference. For details about Progent's consulting expertise for Webex as well as for other video conferencing solutions from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conferencing, contacts, and information with capabilities such as video calling, persistent threaded chat, plus data sharing. For details about Progent's support services for Teams and for additional Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
  • Additional Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting services for these conferencing platforms and assist your business to tune your WAN infrastructure to host them.

Microsoft Integrated Collaboration Platforms for Telecommuters
Microsoft's collaboration products are closely integrated with Microsoft's popular Microsoft Office and Microsoft 365 families, offering a rich ecosystem of productivity apps that create a cohesive user experience for exchanging data and ideas across a corporate network and on a wide range of endpoint devices. Progent has delivered online consulting support for Microsoft SharePoint and Exchange Server since their initial releases and can help businesses to configure these flagship collaboration platforms to optimize the productivity of your remote workforce.

SharePoint Server Configuration Consultants for At-Home WorkersSharePoint uses web entities to facilitate collaboration and knowledge sharing by offering policy-driven access to data, business processes, and tools for searching through enterprise-wide business data. SharePoint allows you to build secure portals that permits at-home workforce to see and edit consolidated business intelligence by means of Wikis, Blogs, social networking web sites, and Web Parts. For details about Progent's SharePoint consulting expertise, see SharePoint configuration and application development consulting.

Exchange Configuration Experts for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange support services, refer to deployment consulting for Exchange.

Onedrive Integration Experts for At-Home WorkersOneDrive is Microsoft's shared cloud-based storage service, similar to GoogleDrive. Remote workers can save files to OneDrive, and co-workers anywhere can share them safely through a browser. Included with Office and Microsoft 365, OneDrive allows at-home workers to co-edit documents. Revisions made offline are automatically synced when you go back online. For information about Progent's consulting services for Microsoft OneDrive, visit Microsoft Onedrive configuration consulting.

Public Cloud Integration for Remote Workers
Progent offers advanced remote support for enabling businesses to build, maintain and repair integrated hybrid network architectures that combine internal data centers, teleworkers, branch offices, and public cloud resources. Progent offers top-tier consultant for all types of public cloud service including Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help telecommuters resolve issues with public cloud connectivity, authentication, and security.

Azure Integration Services for TeleworkersMicrosoft Azure is a popular family of cloud services that enables you to use IT infrastructure, virtual servers, and critical applications running on Microsoft's extensive cloud. Azure includes over 100 services services including the ability to host Windows and Linux-based virtual machines, on-demand cloud storage, messaging, application development with Visual Studio, and data protection. Progent can help your organization to set up VMs on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity management with Azure Active Directory, and plan backup and restore systems with Azure Backup. Progent's cloud experts can also show you how to establish secure access to Azure for remote workers by setting up and debugging firewall appliances and VPN IPsec tunnels. To find out about Progent's expertise for Azure, see Microsoft Azure expertise.

Microsoft 365 Integration for Remote WorkersMicrosoft 365, formerly branded Office 365, is Microsoft's growing suite of client productivity applications and cloud-based services available by subscription. Office apps and cloud services are marketed in a selection of plans intended for customers ranging from individuals and small offices to major corporations. Progent offers fast and affordable online access to experts familiar with Microsoft 365-compatible endpoint devices running Windows, Mac, iOS, and Google Android operating systems. Progent can help you to evaluate the numerous subscription plans offered with Microsoft 365 and deploy 365 apps for your at-home workers to achieve top business value. To learn about Progent's consulting expertise for Microsoft 365, go to Microsoft 365 consulting services.

Microsoft 365 Exchange Online Integration Services for TeleworkersMicrosoft 365 Exchange Online is one of the most popular applications in Azure-hosted Microsoft 365 product line. Exchange Online provides the benefits of reduced costs for data center infrastructure, simplified management, dynamic scaling, high reliability, and other benefits inherent with cloud computing. Microsoft has engineered Exchange Online to run smoothly with on-premises deployments of Exchange, allowing customers to create hybrid cloud/onsite networks. Progent's Exchange consultants can provide as-needed help to guide you through tough IT roadblocks and also offer end-to-end project management outsourcing to make sure your remote workers have easy and secure access to your Microsoft 365 Exchange Online environment. To find out Progent's consulting services for Exchange Online, see Exchange Online configuration and support consulting.

Amazon AWS Integration Services for TeleworkersAmazon AWS is a trailblazer in the public cloud arena and is the world's top provider of cloud-based services. Progent can provide rapid and affordable online access to cloud integration consultants who can help your organization to design, implement, maintain, and debug hybrid information networks that incorporate Amazon AWS cloud services with local data centers and with other public clouds such as Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking consultants to assist your company to build a high-availability network model to make sure your users have a productive computing experience regardless of whether they are working from your headquarters, a branch office, from home, or on the move. To find out about Progent's expertise for Amazon AWS, refer to Amazon AWS integration services.

Google Cloud Integration for TelecommutersGoogle Cloud Platform is a leading set of cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help your organization to expand your current IT assets with the Google Cloud, and Progent's DBA consultants can help you make your key applications cloud friendly so your teleworkers can take full advantage of Google Cloud services. Progent can help your business to deploy virtual machines on GCP Compute Engine, design an efficient storage system with Google Cloud Storage, and simplify identity control for teleworkers with Google Cloud Identity. Progent's consultants can also help your organization to use GCP's management technology to control and monitor your Google Cloud ecosystem. For information, refer to Google Cloud Platform consulting support.

Help Desk Call Center Services for At-Home Workers
An emergency, enterprise-wide switchover to a teleworker business model, which could be activated by a pandemic or as a component of a disaster recovery preparedness plan, can overwhelm even a well-staffed internal Call Desk. Progent's Call Center services make it possible for businesses of any size to outsource or supplement their Help Desk by using Progent's remote Technical Response Center team.

  • Progent's Standard Call Desk support services leverage Progent's nationwide network of remote technical support specialists combined with world-class ticketing and follow-up software to provide an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 desktop support from initial help requests to trouble ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to monitor or update the status of their current tickets, add information, and append screen captures or attachments. Support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop service charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 support specialists to deal with complex problems. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Call Desk Augmentation Service enables your company to augment your existing Help Desk team by splitting delivery of Call Center services seamlessly between your in-house IT support staff and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's co-managed Call Desk service uses a co-sourcing support solution utilizing the leading professional services automation (PSA) platform for managing help requests and ticketing, assigning responsibility, tracking progress, and generating management reports. To learn how Progent's Help Desk Call Center Augmentation Services can help your company to deliver best-in-class technical support to your from-home workers, see Progent's Call Center augmentation Services.

Cybersecurity for Telecommuters
Work-from-Home (WFH) workers typically utilize their personal devices and often work in a poorly secured physical space. This situation multiplies their vulnerability to malware threats and calls for careful deployment of firewalls, anti-malware tools, MFA-based identity verification, remote monitoring, extensive end-user training, and the development of security policies built on leading practices. Progent's veteran team of data security support experts can assist you to plan, deploy and maintain a compliant security solution that protects critical information resources in networks that incorporate an at-home workforce.

Firewall Integration Services for At-Home WorkersFirewalls enable you to create a network that can be securely utilized by on-premises users and by at-home workers, mobile users, vendors, clients, and other stakeholders. Modern firewall appliances allow you to configure and manage different permissions to various groups of users and to scale your network and modify your cybersecurity posture as your business evolves and as cyber threats become increasingly complex. Progent supports both new and older security devices from all major vendors like Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For details about Progent's firewall integration services, visit firewall support expertise.

Remote Endpoint Monitoring Services for At-Home WorkersOnline Endpoint Monitoring makes it possible to watch over the disparate devices used by at-home workers and either block or spot and respond to the latest cyber attacks such as ransomware. With ProSight Active Security Monitoring (ASM) services, a small-footprint agent is installed on every protected endpoint, monitoring all activity and using state-of-the-art machine learning from SentinelOne to identify new threats before they can spread. When an attack is discovered, ProSight ASM immediately isolates the infected endpoint device from the corporate network to quarantine the malware. Since the ProSight ASM agent is autonomous, endpoints stay secure even if they are disconnected from the Internet. Progent is a SentinelOne Partner, reseller, and integrator. For more information about ProSight ASM, visit remote endpoint monitoring for teleworkers.

Two-factor Authentication Services for Remote WorkersProgent's Duo MFA Managed Services utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication. Duo supports single-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. Using 2FA, when you sign into a protected online account and give your password you are asked to verify your identity on a device that only you possess and that is accessed using a separate network channel. A wide selection of devices can be used as this second form of ID validation such as a smartphone or watch, a hardware token, a landline phone, etc. You can register several verification devices. To learn more about Duo identity validation services, go to Cisco Duo MFA two-factor authentication services for an at-home workforce.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the exposure of your network to all classes of external and local security attacks for a network that incorporates teleworkers. Progent can run online, automated security inventory scanning for quickly and economically uncovering a wide variety of security holes that can be surfaced over the Internet. Progent's endpoint security assessment consulting services, which can be provided by data security professionals with advanced credentials such as CISM, CISSP, and GIAC, can help your company to audit your processes and governance policies and review your network architecture to enable you to design top-level security for your telecommuters.

NodeZero Pen Testing for At-Home WorkersHorizon3.ai's NodeZero PEN Testing Platform is a breakthrough penetration test (pentest) product family that can deliver automated threat assessment of your work-from-home connectivity solution and your internal and perimeter networks so you can expose, prioritize, fix, and confirm security weaknesses before threat actors can exploit them. Progent can assist you to deploy NodeZero to carry out comprehensive pentests of your perimeter and your internal network so you can evaluate your present security profile. Progent can also help you to strengthen your existing network security and can assist you to plan and deploy a unified cybersecurity strategy that streamlines management and provides maximum cyber defense for on-premises, multi-cloud, remote, and perimeter IT resources. To learn additional information about Progent's vulnerability analysis services powered by on NodeZero's pentest products, refer to Consulting Services for NodeZero's Penetration Test Platform.

Download White Paper: Securing a Work-From-Home Environment
To read or download a white paper describing key things to focus on for protecting a network that includes work-from-home staff, click:
Protecting a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection for Teleworkers
Data Protection covers backing up and restoring vital information in order to avoid data loss and reduce recovery time and effort in case of storage problems resulting from equipment breakdowns, programming glitches, user mistakes, malware, or any other reason. Dependable data protection strategies can be especially challenging to architect and maintain in hybrid networks that incorporate local data centers, cloud resources, and an at-home workforce.

  • Backup/Recovery solutions for at-home workers must cover multiple kinds of personally owned endpoints. Progent offers quick online help from experts knowledgeable about a wide array of products for protection Microsoft Windows, Apple and Linux/UNIX powered servers and desktop computers as well as notebooks, tablets and handhelds. Popular backup/restore products supported by Progent's backup/recovery experts include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, CrashPlan, Mozy, and Time Machine. To protect data spread across a wide area network, Progent offers ProSight Data Protection Services, a backup/recovery subscription service that utilizes cloud-based storage and features fine-grained restore and unified management.
  • Disaster Recovery/Business Continuity plans often anticipate circumstances that call for a temporary switch to telecommuting. Progent's expert disaster recovery planning consultants and business continuity specialists can help you to create, document and validate a DR/BC strategy that addresses the logistics of moving to telecommuting.

Unified Management for Telecommuters
Microsoft has rebranded and reshuffled its endpoint management products under the name Endpoint Manager, which encompasses Intune for cloud-based management of remote devices and Configuration Manager for managing onsite computers. Microsoft Endpoint Manager provides a unified environment for protecting critical data by managing onsite, mobile, and home-based endpoints.

Intune
Intune is part of Microsoft's Endpoint Management family that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting off-premises devices and software. Managed endpoint computers can be personally owned or business owned. Network administrators managing the enrolled endpoint computers of telecommuters can use Intune to deploy and validate applications on devices, push updates and certificates, configure policies for accessing information and networks, set passwords, establish VPN tunnels, control how telecommuters share data, set up threat protection, ensure security compliance, and erase sensitive information from lost, stolen or deactivated devices. Intune can be used with iOS/iPadOS, Google Android, Windows, and macOS endpoints. To find out about Microsoft Intune and how Progent can assist you to use this platform to manage the endpoint devices of your at-home workers, visit Intune remote device management expertise.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management platform that helps network managers to keep offsite endpoint devices current and secure. Workspace ONE uses VMware AirWatch for centralized endpoint management combined with VMware's Horizon virtual software delivery technology for authorization control, app management, and setup management of endpoint devices. Workspace ONE operates with endpoints based on Windows 10, macOS, iOS, Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-premises deployment through a one-time purchase. Top capabilities of Workspace ONE include fast over-the-air deployment of new laptops, immediate onboarding of new users, policy setting and enforcement for all categories of devices, unifies reporting and performance analytics, email encryption, and seamless integration with Microsoft apps and cloud-based products. To learn about Progent's expertise for VMware Workspace ONE, refer to VMware Workspace ONE remote endpoint management consultants.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing a productive work-from-home environment for your Fort Worth, Texas business, call 1-800-993-9400 or go to Contact Progent.